BUSAMED HOSPITAL

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Healthcare in an innovative and safe environment

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Prioritising Care

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The Busamed Hospital Group is a proudly South Africa private hospital, providing specialist services with friendly care that is cost effective and above all safe Writer: Phoebe Calver | Project Manager: Callam Waller

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he exciting recent acquisition of the operations at both Gateway and Hillcrest private hospitals originally owned by Ross Healthcare and two of South Africa’s top-tier private medical care facilities - is incredibly exciting for the Busamed Hospital Group, as one of the first black-owned healthcare groups already boasting six hospitals to its name spread across the country.

The exciting role of an expanded Busamed will have it positioned in a strong manner to negotiate medical aid schemes on the pricing of services, as well as an increase in competition in an industry that is particularly dominated by limited retention of specialist doctors and quality nursing staff.

“At Busamed, our vision is prioritising care above profit, we recognised that it attracts and retains leading medical professionals that are highly specialised in key or rare medical disciplines, as well as assembling the technology, building up the systems and acquiring the properties that allow the required medical professionals to innovate and flourish,” explains Dr Diliza Mji, Chairman and Founder of Busamed. “Alongside the ability to attract top healthcare professionals in the industry, we also offer technology and system advantages such as robotic arms and paperless systems, all of which contribute towards the worldclass healthcare on offer in Busamed hospitals.”

Each of the six hospitals working under the Busamed umbrella has a core speciality; Gateway hospital has the main focus on Cardiology, Neuro Surgery and orthopaedics, while Hillcrest - although a general facility - will focus on orthopaedics, general surgery, medical, maternity and cardiac.

A multitude of disciplines

Perhaps the biggest challenge that the Company will face is in

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Ice Dome : 2014 Winter Olympic Games Sochi Russia One & Only Hotel : Cape Town Nelson Mandela Children’s Hospital : Johannesburg Denis Hurley Centre : Durban

Durban | Johannesburg | Cape Town | Bloemfontein | Polokwane Head Office: 59 Musgrave Road Durban 4062 KwaZulu-Natal South Africa +27 31 301 6122 info@rubenreddyarch.co.za www.rubenreddyarch.co.za

Modderfontein Private Hospital, Gauteng Harrismith Private Hospital, Kwazulu-Natal Paardevlei Private Hospital, Cape Braam Fischer International Hospital, Free State Modderfontein Subacute Hospital, Gauteng

Durban | Johannesburg | Cape Town | Bloemfontein | Polokwane Head Office: 59 Musgrave Road Durban 4062 KwaZulu-Natal South Africa +27 31 301 6122 info@rubenreddyarch.co.za www.rubenreddyarch.co.za

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World-class healthcare driven by state-of-the-art facilities

Employee engagement is at the centre of our HR strategy. We strongly believe as a Group that there is far more productivity when the head, heart and hand are aligned...

Executive suite

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attracting the right specialists in a multitude of different disciplines; this is compounded by the fact that it takes time to earn the confidence of communities when a new hospital is opened in their local area. However, this can be overcome very quickly by employing the right combination of staff and effectively marketing its high quality hospitals, placing particular emphasis on the hotel-style offering it can provide.

“We have done this by advertising in both local and national media, consulting top head-hunting agencies for our particularly specific senior positions,” adds Dr Mji. “It is pivotal to find the right person for the job in terms of technical expertise, alignment of personal and organisational values and a cultural fit.

“Employee engagement is at the centre of our HR strategy. We strongly believe as a Group that there is far more productivity when the head,

Durban | Johannesburg | Cape Town | Bloemfontein | Polokwane Head Office: 59 Musgrave Road Durban 4062 KwaZulu-Natal South Africa +27 31 301 6122 info@rubenreddyarch.co.za www.rubenreddyarch.co.za

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stablished in 1988, Ruben Reddy Architects is a balance of seasoned professionals and up and coming young talent, diverse architectural experience, skills and cultural backgrounds, which all merge to create innovative and inspirational design.

Service delivery is key to our success. With a team that is solution driven, we work closely with our clients and the relevant stakeholders, to produce projects and outcomes, that meet the needs of both the client and the end-user.

With a staff of 59, based at six offices around South Africa, Ruben Reddy Architects has an established reputation in sport architecture, healthcare and public sector buildings, as well as extensive experience in large-scale transportation hubs, spatial planning and urban design.

Our partnership with Busamed Ruben Reddy Architects is priveleged to have worked with Busamed right from the beginning of their healthcare journey.

We provide a full range of architectural services for projects at both a local and international level. In addition, we have the professional expertise, in-depth knowledge and proven experience to provide the specialist services in sports consulting, sport bid development, and sportevent planning, as well as education, healthcare, hospitality and institutional facilities.

Recent projects include: • HOSPITALITY - Tsogo Sun Hotel - Cape Town • EDUCATION - University of Johannesburg/ Soweto campus, student accommodation

At the outset, with no facilities to use as a blueprint, the way forward was an exploratory one for both parties. Today, nine years later, working hand-in- hand in with the Busamed team, three stunning facilities are up and running around the country, with a fourth in Bloemfontein, coming on stream soon, each serving the diverse needs and purpose of the varied communities in which they operate.

Evolved over the years, the result of the mutual trust and support of the partnership and the teamwork of the various players, Ruben Reddy Architects has been able to bring to the design of each unique project, best international practice and standards, setting the benchmark for the future.

• SPORT - Ice Dome Sochi and Tournament Venue Infrastructure Planning for 2018 FIFA World Cup • TRANSPORT – King Shaka International Airport, Durban • HEALTHCARE – The Nelson Mandela Childrens Hospital, Johannesburg

T +27 31 301 6122 E info@rubenreddyarch.co.za www.rubenreddyarch.co.za

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heart and hand are aligned - the head knows what needs to be done, the heart brings the passion and values and the hand provides the output.”

The training initiatives in place in order to fulfil Busamed’s employee engagement strategies are strongly linked to operational deliverables as well as the development of individual personal development goals, using an in-house talent management programme that focuses on career management and talent pooling.

Local quality

The Group utilises Imperial and Pharmed wholesalers as well as UPD for the procurement of ethicals, scheduled substances and patient medication, utilising logistics companies that can provide services seven days a week to all Busamed pharmacies. It has also perfected its emergency service which exists for

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delivering life-saving drugs within the first ‘golden hour’.

“We have worked very hard to ensure our suppliers are of the finest quality, local suppliers are given an opportunity to provide products and we will always ask for an economic empowerment certificate of compliance when working together,” continues Dr Mji. “When it comes to building hospitals, we have built a solid relationship with Ruben Reddy Architects, a local partner for architectural design.

“This has generated job creation and economic growth in South Africa, also requiring local outsourced suppliers for the organisation of our laundry, cleaning, security and catering services.”

There have of course been larger global suppliers involved in the Busamed story and its development over the years, some of these prominent players including T-systems

T-SYSTEMS DIGITAL TRANSFORMATION ENABLING CONNECTED HEALTH There is only one possible reason why Digital Transformation should be a non-negotiable in healthcare strategy and that can only be about the patient experience.

It starts by ensuring an easy admissions and discharge process to complementing each treatment step with up-to-date patient data from vital signs to allergies and clinical patient history. Accurate coding ensures billing and payment on time and ensures that the patient does not become the ham in the sandwich between the provider and medical insurer.

Any technology that can ensure lower cost of medical care with a higher quality care programme for a patient must be appealing to any provider.

During a series of articles over the next 11 months T-Systems will take you through several articles that could guide such a strategy and key considerations that will ensure that your healthcare digital transformation strategy supports your key business objectives or your public-sector mandate.

Next edition: The days of bespoke technologies are over.

ABOUT T-SYSTEMS T-Systems forms part of the Deutsche Telekom group of companies, placing the Company in a unique position to combine Information Technology and Telecommunications into replicable, cost effective solutions. Since inception in South Africa in 1997, T-Systems has cemented its position as one of the most successful companies in the group outside of Europe.

Contact person: Peter Mills Designation: Healthcare Sales T: 0027 82 882 5862 E: peter.mills@t-systems.co.za

www.t-systems.com Building high quality, hotel-style hospitals

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What We Are Very Proud Of Is The Lives We Touch Every Day Through Our Healthcare Focus – Being There, Behind The Scenes, Enabling Our Healthcare Clients, To Transform Lives When People Are Most In Need

We Are Grateful To Our Existing Clients And Proud Of Their Achievements And Contribution Towards Impacting Healthcare In Africa, And We Invite You To Continue This Journey With Us – Building A Better Nation…Building A Better Africa

t-systems south africa

experts in healthcare ict services

T-systems South Africa Is A Level 2 BBBEE Multi-national On The New ICT Code

Achieved By Working Closely With Customers And Partners By:

100% Of Our Profits Re-invested Locally Socio-economic Development Investment Continues To Touch The Lives Of Many Individuals And Communities We Continue To Shape, Contribute And Participate In Nation Building, With Our Active Role Across Public And Private Enterprise

Listening

Learning

Adapting

Improving

imagine Our Cross-industry Focus Brings The Best Across Many Domains To Healthcare From: Preventive Maintenance To Supply Chain Optimization

sap for healthcare

1 9 #1 ENTERPRISE PLATFORM

99% MORE THAN

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ALL THE TRANSACTIONS IN THE WORLD TOUCH AN SAP SYSTEMS AFRICAN HEALTHCARE PROVIDERS ARE INNOVATING WITH SAP SOLUTION

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Hand-picked Partner Landscape Deliver Best-in-class Solutions For Specialized Medical Applications Coupled With Our Own Healthcare Innovation Initiatives Means We Can Lay Claim To Having Made “Every Healthcare Professional, Someone’s Hero” Since 2007, Marking The Journey Of Our Healthcare Industry Focus In South Africa

To Connected Ambulance Each Industry Can Benefit From Innovation In Others

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partnership

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Our Partnership With Other Technology Vendors And With Our Clients Help Us Drive And Deliver Innovative Solutions FROM: Managing Hospital Queues To Automating Laundry Management

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Healthcare Is Simply People Caring For People, Making Employees The Most Valued Asset And Certainly The Most Differentiating Element Of Any Healthcare Provider

trust is hard earned

Our Selection Of SAP As A Platform At The Centre Of Our Healthcare As A Service Model, Is Deliberate – As We Believe It Offers Hospitals The Necessary Value It Experts From Strategic It Investment An Answer Current And Future Relevance

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South African Hospitals European Hospitals

Trust T-systems As Their Strategic IT Partner

our unique offering: healthcare as a service At Its Core, We Offer A Cloud Based SAP Healthcare Information System That Addresses The Healthcare Needs Of Our Clients Best Enabled Employees And Puts The Patient In Good Hands

what makes us different?

It’s Really About Knowing A Client’s Need And Addressing That Need, So That They In Turn, Make Address The Patient’s Need – Successfully, Reliably, Repeatedly i. Employing The Best Possible People ii. Applying Industry Best Practices iii. Using The Best Technology And Platforms iv. And Having A Passion For Healthcare

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BOSTON SCIENTIFIC

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oston Scientific transforms lives through innovative medical solutions that improve the health of patients around the world.

As a global medical technology leader for more than 35 years, Boston Scientific advances science for life by providing a broad range of high performance solutions that address unmet patient needs and reduce the cost of healthcare.

Headquartered in Marlborough, Massachusetts, our products and technologies are used to diagnose or treat a wide range of medical conditions, including vascular, pulmonary, heart, digestive, urological and chronic pain conditions.

www.bostonscientific.com A high quality hospital experience translates into value for patients

- the ERP technology platform - and GE, a technology partner.

Dr Mji elaborates: “When it comes to the pharmaceutical supply chain we pride ourselves on the ability to optimise quality, while attracting cost effective products which translate into value for our patients, while also providing a high quality hospital experience. We carefully take into consideration the funder rules and work within the framework of medical aid rules in order to combat medical inflation.”

Raising awareness

As well as working to attain local products and workers where possible, the Busamed Group is both annually and monthly involved in corporate social responsibility schemes.

“The Spin-a-Thon is run with the purpose of raising awareness of cardiac and cardio-vascular diseases and the way to make healthy lifestyle choices,” explains Dr Mji. “It is a monthly challenge and anyone can

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participate providing they submit their mileage done during a specific month.

The challenge is to see how many times we can cycle around South Africa for this very deserving cause.”

The event will often culminate on Heart & Stroke Awareness Day, where

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the Group partners with CVDPRP Rehabilitation and Helderberg Cardiac Support Group, Virgin Active, Pathcare and Ampath for the healthy and fun initiative. The event this year is scheduled for 29 September.

Blood Drives have also become a big

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IT TAKES IMAGINATION TO MAKE SCIENCE MORE GROUNDBREAKING. That’s the difference between making devices and making progress.

An uncompromising pursuit of excellence. An unwavering focus on solutions that will make the most difference for patients. Intently listening and collaborating side-by-side with clinicians to understand their most complex problems. These are the principles for every product, solution and relationship we build. It’s what we do every day to advance science for patients, for life.

To learn more about what it takes to advance science for life, visit www.bostonscientific.com © 2017 Boston Scientific Corporation and its affiliates. All rights reserved. CORP-421303-AA AUG2016

OUR BEST WISHES to all involved in

Interventional Cardiology in the Busamed Group THANK YOU FOR YOUR CONTINUED SUPPORT! Condor Medical Africa, Suite 102, 1st Floor, Oxford Manor, 196 Oxford Road T: 0027 11 268 2296, F: 0027 86 528 8367, E: info@condormedical.co.za

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A high quality hospital experience translates into value for patients

part of Busamed’s CSR work, having been partnered with WPBTS since inception. The Company hosts blood donation drives at its facilities on a bimonthly basis, with tests conducted generally including screening for cholesterol and blood sugar levels.

“We also host an annual Kidz Health Expo, inviting exhibitors to promote their services as well as creating much needed awareness of child-specific diseases and developments in areas of concern,” Dr Mji describes. “It’s something that we are incredibly proud of and is very well accepted and attended by the local community in particular. Our next expo is scheduled for 26 August, 2017.”

Looking forward, the Company is hoping to take successful schemes such as this and create a bigger presence in the majority of provinces in South Africa.

“Busamed’s aim is to become the healthcare provider and employer of choice in the country,” concludes Dr Mji. “Not only do we believe - judging by our already successful recent history - that this will be a viable possibility, but we also have a vision looking to the future to contribute towards building a national footprint in which we provide access to healthcare.”

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260 Ridge Road, Berea, Durban, 4001 Tel 031 277 2100 info@busamed.co.za

www.busamed.co.za

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