BARCLAYS BANK OF TANZANIA LTD

B A R C L A Y S B A N K O F TA N Z A N I A LT D

A resourceful and talented empowerer of communities, people and stakeholders

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GROWTH and Prosperity of platforms from a generic feature phone, to smartphones/tablets and intelligent ATMs. We give our customers 24-seven access to their money and banking services,” says the Company’s Managing Director, Abdi Mohamed. “We also now offer foreign exchange ‘over the counter products’ through a world-class trading platform called BARX Africa, free of charge!

Writer: Matthew Staff “This offers clients 24-hour execution, automated risk Project Manager: Stuart Parker management, automated confirmation and - with in-house trade booking platforms - automated trade booking, s one of the world’s most renowned financial audit trails and settlement where appropriate.” operators, Barclays is Services are backed up by the best inevitably a market stability/uptime rates in the market leader across all of its - currently operating at 98 percent key parameters in Tanzania, but its across its ATM estate and 99 percent primary ambitions for the country on its digital platforms - while recent extend far wider than the confines of times has also seen the introduction of its bank branches. multiple investment options; a first in Formulating an all-encompassing the market. aid to the country’s population, its “We have also introduced multiple financial services serve as a platform investment options to our customers for a host of national enrichment including upfront and regular interest and corporate social responsibility fixed deposits which is another first ininitiatives that the business has taken market. On the transactional banking upon itself to instil across the region. side we have rolled out the first Dollar And while the benefits of Debit Card,” Abdi adds. these solutions are being seen Multiple credit options in the retail comprehensively, nationwide, they derive from an expertise and portfolio domain, as well as foreign exchange products on both basic and hedging that remains unrivalled on nearly all fronts offer further examples of fronts. the ever-evolving Barclays remit in “We have best in-class digital Tanzania; and with a current national channels working on a wide range

With a target of improving the lives of more than 3,350 youths in 2016 alone, Barclays’ role in Tanzania branches out far beyond its core financial services

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saturation of 16 branches, 54 ATMs and 65,000 customers, the extent of the Company’s influence in the country is only set to increase more moving forward.

“We continue to offer a full and integrated range of products and services to our customers and our customers can be just as confident doing business with us today as they have always been,” Abdi states. “In the coming months we will be opening two new state-of-the-art branches, one in the city of Dar es Salaam and another in the region of Morogoro.

“These openings align to our strategy and reflect our commitment to placing the customer at the heart of all we do.”

Customers achieve their ambitions

Barclays Bank Tanzania (BBT) Limited has been operating in the country for the past 16 years, reopening its doors in 2000, 33 years after its initial foray in the nation was halted by a nationalisation of the Group.

However, “Barclays now has 16 branches, 54 ATMs strategically located countrywide, more than 500 employees and more than 65,000 customers”, Abdi picks up.

“Barclays is fully committed to serving the Tanzanian market and we are very optimistic about the business opportunities that are available here.”

Over the past few years, substantial investments into technology, new

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BBT has introduced multiple investment options to customers

Barclays now has 16 branches in Tanzania

Barclays’ role in Tanzania extends far beyond its core financial services

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products and its branch network have epitomised this ethos in regards to the ways its customers are served; monitoring feedback continuously to respond to areas of need while also monitoring market trends to meet the needs of an emerging market.

“Banking clients continue to be more price-sensitive, especially those accessing the market’s products and that tend to gravitate to opportunities for cheap FX liquidity and convenience,” Abdi explains. “Through BARX - our world-class trading platform - we offer cheaper and more secure processing for clients.

“As cost saving will continue to be a big challenge, with clients managing returns, BBT intends to help clients manage costs of financing and trading through its Risk Management Hedging Products (RMP) offering.

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SYBRIN

Banking clients continue to be more price-sensitive, especially those accessing the market’s products

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t Sybrin, we take pride in our ability to supply innovative, market-leading solutions.

Everything we deliver is based on our specialist, first-hand knowledge of the global core banking, payments, and information management industries.

Sybrin focuses exclusively on developing, implementing, and supporting end-to-end systems providing the optimum delivery of business solutions to our customers.

We market and deploy our solutions through our own sales force, as well as via our growing Business Partner Network.

Sybrin’s product portfolio includes numerous innovative solutions, including voucher processing (cheque truncation), EFT, case management, customer communications management, mobile commerce, card solutions, payment switches, and core banking.

Our mission is to continually evolve our cutting-edge solutions in order to optimise operational effectiveness and give our customers the control, insight, and agility they need for competitive advantage in a global economy.

We have sold over 600 systems across a broad spectrum of vertical industries.

Our solutions are currently deployed in more than 20 countries across Africa, the United Kingdom, and the Middle East. We service more than 250 customers from our offices in South Africa, Tanzania, Kenya, Mozambique, Rwanda, Zambia, Zimbabwe, Ghana, and Uganda.

Our parent company, EOH is one of the largest, JSE-listed ICT service providers in Africa and a leader in technology and business services. Together, we operate in more than 50 countries in Africa and internationally.

T +27 11 367 6900 E sales@sybrin.com

www.sybrin.com Barclays continuously monitor customer feedback

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TECHNOLOGY PARTNER Sybrin has served as a technology partner to African banks for over two decades, powering critical payment channels and workflows. We’re committed to helping banks innovate to stay ahead of the curve.

INNOVATIVE SOLUTIONS Sybrin’s Case Management solution provides a powerful platform for modernising business processes. Our Customer Communications Management solution encompasses the automated generation, customisation, and distribution of all correspondence. We also provide and support end-to-end Card Management solutions.

RESEARCH AND DEVELOPMENT We invest significantly in research and development to productise the latest trends in the banking industry. Our cutting-edge solutions are built on the latest technologies and are focused on revolutionising customer experiences.

OMNI-CHANNEL BANKING

Telephone: +27 11 367 6900 Helpdesk: +27 11 367 6901 www.sybrin.com

Sybrin’s solutions are built on a modular platform supporting seamless banking via multiple channels. With our focus on providing powerful omni-channel functionality, streamlined transaction processing, and optimised branchless workflows, we ensure that the bank’s priorities are always met in line with the transformative African agenda.

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“Our promise is to help our customers achieve their ambitions, in the right way. We are keen to ensure that we provide customers with solutions that they need during the prevailing times.

That way, we remained focused on our commitment.”

Developing talent

Every continuous improvement strategy is driven with a personal element in mind, whether by its aforementioned customers, its stakeholders, or even by its employees; with each facet having a positive knock-on effect on the next.

From a customer perspective, its service has improved dramatically as a result of its paperless banking roll-out, as well as improved uptime across its ATMs, and enhanced operational capabilities to include non-banked clients in order to scale-up the business aggressively in the coming years.

And underpinning each new incentive and market research-driven update, is a team of loyal employees repaying the dedication shown to them by the Company.

“Human capital is among our key priorities across both our short and long-term agendas,” Abdi emphasises.

“It is the deliberate policy of the Bank to ensure our employees grow their career here through various training and development programmes inside and outside the country, tailored with a robust succession plan.

“To enhance staff career development we always offer opportunities to internal talents before we go outside to the labour market. It is our passion to see people growing and this is among our key retention strategies apart from our range of indirect and direct benefits offered.”

And while the majority of employees are given the opportunity to experience the wider Barclays world in neighbouring African countries, the core of its domestic team are comprised of local talent; a purposely driven statistic

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The Company contains a team of loyal employees

that fits within the Company’s overall corporate social responsibility culture.

Abdi says: “Demonstrating our commitment to recruiting and developing local talent to senior management positions, the Bank has reduced the number of expatriates from 17 in 2009 to two now, replacing the vacancies with local staff.

“The Bank is also currently running its ‘Graduate Development Program’, aiming to groom quality future leaders for the business. The programme is being implemented in partnership with Deloitte and more than US$100,000 is invested into this programme every year, with a key focus on local fresh graduates.”

Stimulating growth and prosperity

Outside of the Bank’s internal structure, the same commitment

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to personal enrichment continues, taking the Company full circle - past the new innovations and continuous investments - back to its primary goals of empowering Tanzania.

“We believe a business can only be successful if it connects positively and creates value with the society in which it operates,” Abdi enthuses to this end.

“When our customers and clients do well, so do we. When the communities where we live and work thrive, we do too. And when society prospers, we all do.”

Charitable initiatives under the banner of a shared agenda subsequently include the use of core assets and resources to grow and develop the societies in which it operates; across areas of education, enterprise development, and financial inclusions.

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d an r lf eu S e a u ff ve n Ch Dri

and S e l f ff e u r u a Ch ven Dri

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Barclays’ Upfront Interest Fixed Deposit initiative lets your money work faster for you

Abdi continues: “For Barclays, the focus for shared growth is in those areas which will aid in solving some of the most pressing societal challenges that Tanzania is facing.

Some of these include a lack of access to employment opportunities and quality education, and a shortage of affordable innovative financial services.

“The work of stimulating growth and prosperity is particularly important now that the difficulties faced by major economies are having an increasingly adverse effect on Tanzania. With a target of empowering more than 3,350 youths in 2016 alone, now is the time to remain focused and use our resources and talents wisely for the benefit of our communities, our people and stakeholders.”

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OFFERING SERVICES TO COVER EACH STAGE OF THE CUSTOMER LIFE CYCLE. GET IN TOUCH www.creditinfo.co.tz T: +255 (0) 22 212 7263 E: citinfo@creditinfo.co.tz

We help financial institutions drive overall business performance and reduce risk through our range of products.

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Barclays Bank of Tanzania Ltd Head Office-Barclays House Ohio Street Dar es Salaam Tanzania T: +255 774 700 703 E: feedback.tz@barclays.com www.barclays.co.tz

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