AON KENYA

AON K ENYA

Gathering global expertise to deliver local solutions www.aon.com/kenya

ame A O N

K E N Y A

Knowledge without Borders s the world’s leading provider of risk management, insurance and reinsurance brokerage, Aon’s presence in Africa has been inevitably successful, leveraging the same reputation for human resource solutions and outsourcing services also to bring the very best in services to an expectant clientele.

In Kenya, arguably Africa’s most attractive proposition at present, this notoriety is no different, with Aon’s innovative approach, global resources and technical expertise on hand to fit its impressive billing: the world’s best broker; best insurance intermediary; best reinsurance intermediary; best captives manager and best employee benefits consulting firm among its numerous accolades.

Within Kenya, Aon’s presence is extensive already, comprising seven offices across the country and made up of three divisions; Aon Benfield, Aon Risk Services and Aon Hewitt.

“Aon’s history goes back more than 65 years when it was set up under the agency name, R.E. Bunson in 1949. It became a wholly owned subsidiary of J.H. Minet Company, Lloyds Brokers in 1954 and has since dedicated itself to providing high quality insurance broking and risk management services,” the Company’s Deputy Managing Director, Sammy Muthui recalls. “As a result of the acquisition of UK shareholder, Minet London,

2

Aon Kenya is leveraging the wider Group’s number one global positioning in the risk management, insurance and reinsurance space to apply worldwide expertise to local demands Writer: Matthew Staff Project Manager: Callum Philp

WWW.AFRICAOUTLOOKMAG.COM

F

I

N

A

N

C

E

WWW.AFRICAOUTLOOKMAG.COM

3

A O N

K E N Y A

by global giant, Aon Corporation in 1997, the name changed to Aon Minet Insurance Brokers Limited. Currently, the company registration is Aon Kenya Insurance Brokers Limited.”

Aon’s history in establishing such a dominant presence in Kenya has of course been mirrored in each of its operating regions, and despite the Company adhering to national trends and regulations and engraining itself into the fabric of Kenyan finance; the focus is largely on replicating its wider, internationally successful business model.

Muthui adds: “Our services largely reflect the Aon global product and service architecture.

We unite to provide our clients with distinctive client value via innovative and effective risk management and workforce productivity solutions

4

WWW.AFRICAOUTLOOKMAG.COM

“We strive to be ‘One Aon’ throughout the world where all out clients get a similar range of services, delivered in a similar way consistently around the globe, and that looks and feels the same globally.”

Empowering clients

The balance of honing a reliable and reputable offering synonymous with Aon, while continuously innovating and modernising its service range, is one that Aon is all too adept at managing, and is most recently being epitomised by its plans to move more into the digital space.

The launch of its mobile app with a view to enhancing online purchasing and management opportunities is the latest way the Company is expanding its influence across the Kenyan market; subsequently making the business as accessible as possible across all areas

F

I

N

A

N

C

E

SECURING YOUR WORLD G4S employs global best practices to secure customer records and information. One of the greatest threats to your business is the loss of data, which often makes it difficult to make informed business decisions putting your business at a competitive disadvantage and economic risk. G4S Secure Data Solutions provides simple and secure solutions for all your records and information management requirements.

Tel: +254 020 6651 821/22 Mob: +254 722 571 348 Email: securedata@ke.g4s.com www.g4s.com/ke

G 4 S S E C U R E D ATA S O L U T I O N S

S

afe keeping of records and their easy retrieval is a key function that enhances operations within an organization.

With current and emerging technologies increasing and the amount of data produced, many companies are looking for a records management partner they can trust.

At G4S Secure Data Solutions (Kenya) Limited, strategically located secure sites, flexible storage solutions backed up by market leading expertise in logistics and security has made the company a preferred partner in record storage and management.

Best practise requires that records be kept away from the centre of business operation to ensure business continuity in case of a disaster.

Operating as a subsidiary of G4S PLC, the company employs sophisticated systems that include indexing, track and trace modules that ensure protection identity of documents but easily retrievable when required.

This is especially ideal for long-term documents like title deeds, company

blueprints and other documents whose destination could jeopardise operations and continuity of a company.

G4S Secure Data Solutions (Kenya) Limited, is a certified member of a global trade association for information management companies.

Mr Carey Ngini, Director, G4S Secure Data Solutions (Kenya) Limited argues that corporate espionage is a huge cost to businesses world wide and that highly confidential documents are bound to leak unless they are securely and professionally managed by experts operating within a framework of high ethical codes of conduct.

“Digitization of records has become a key aspect in records and information management. It must not be lost that digitization can only be a success when the organisation has a good understanding of its physical records, which by extension informs records that need to be digitized and streamed through a workflow to improve process efficiency. A record kept is only good if you can retrieve it when required.

A record that you cannot effectively

Tel: +254 020 6651 821/22 Mob: +254 722 571 348 Email: securedata@ke.g4s.com

retrieve is as good as lost,” says Mr Ngini.

“Management of records is a security issue because most fraud matters emanate from management of records, in a manner that may not be acceptable which includes manipulation and the destruction of records,” argues Mr Ngini.

Mr Ngini says G4S Secure Data Solutions employs best practices which include high level industry specific software in records management, back-up of records at multi sites which ensures electronic records are kept in an ideal environment to guarantee their integrity and safety. In addition G4S Secure Data Solutions draws a lot of safety and security best practices from its global operations in over 172 countries.

We employ stringent security measures, which encompass restricted access to records, and information centres which are covered with electronic surveillance systems centrally monitored at a control and command centre in addition to having rapid

response capability. The company has also invested heavily in fire mitigation measures, which includes dedicated fire response crews’ 24 hours 7 days a week amongst a host of other intricate but efficient measures.

Setting up a data centre can be costly bearing in mind the capital expenditure required, time and the capability in the form of human resources and technology.

Production of records is a by-product of any business; G4S Secure Data Solutions commits itself to providing simple, cost effective and secure solutions to all aspects of corporate archiving, records and information management. Key benefits of outsourcing the service to G4S Data Solutions is that you will have a peace of mind, time to focus on your core business, guaranteed continuity in the event of a disaster at your premises and professional advise on records and information management that is leveraged and bench-marked against global best practises. www.g4s.com/ke

WWW.AFRICAOUTLOOKMAG.COM

5

A O N

K E N Y A

COMMERCIAL BANK OF AFRICA (CBA)

C

ommercial Bank of Africa (CBA) was established in 1962, and is the largest privately owned Kenyan bank with operations in Tanzania and Uganda.

CBA is a Tier One bank with 11m customers and Kes.203b Assets (Dec 2014). CBA offers tailor-made financial products and services to various market segments and continues to harness innovation across its mobile and internet banking platforms.

CBA is renowned for its mobile-centric banking solution, M-Shwari and its equivalent in Tanzania, M-Pawa.

CBA seeks to expand within EAC and beyond within the next 5 years.

Highly engaged staff provide superior risk and human capital solutions

of the country.

“The company’s range of products and services has greatly increased and diversified since the inception of the Company, in keeping up with the rapidly changing economic and social changes affecting risk and people in Kenya,” Muthui says. “We are extremely client-centric; all we do is geared towards creating measurable value and impact to clients, to ensure their growth, profitability and sustainability.

“All our significant global resources – geographical footprint, intellectual capital, best talent and professionalism in risk and people in the world, data and analytics – working as one for the benefit of our clients.

Client satisfaction is largely achieved off the back of the vastness of Aon’s service offering, which is enhanced on an annual basis to ensure that the Company remains innovative and ahead of the industry curve.

In 2015, these innovations include

6

WWW.AFRICAOUTLOOKMAG.COM

We believe that all our clients have a vision they wish to achieve, and to achieve this vision, we work in partnership with them and encourage them...

www.cbagroup.com

F

I

N

A

N

C

E

Among the world’s top global human capital firms

employee wellness and absence management solutions, the Afya Akiba Retirees Medcal Plan providing a means for customers to save towards funding for post-retirement medical treatment, cyber crime solutions, and title insurance.

Tailored by specialty, solution and industry, the overall portfolio of services and departments that combine to form the final Aon offering leaves no stone unturned, but can be broken down to fit within one of the business’s three core divisions.

The first, “Aon Risk Services, provides general insurance, short-term insurance consulting, intermediation and risk management services”, Muthui explains.

The Deputy MD adds regarding the second Human Capital Consulting arm: “Aon Hewitt provides human resource solutions including employee benefits in retirement, health, life and disability, and HR consulting services including performance management, rewards

WWW.AFRICAOUTLOOKMAG.COM

7

A O N

K E N Y A

BRITAM

B

ritam is a leading diversified financial services group, listed on the Nairobi Securities Exchange, with interests across the Eastern and Southern Africa region.

The company offers a wide range of financial products and services in insurance, asset management, banking and property. Our product range includes: life, health and general insurance, pensions, unit trusts, investment planning, wealth management, off-shore investments, retirement planning, discretionary portfolio management, property development and private equity.

Britam is committed to providing clients with great service and competent financial expertise to help them meet their financial goals.

www.britam.co.ke The Company’s resources facilitate the delivery of its services around the world

and talent.”

Aon Benfield represents the third strand - reinsurance - which once again stands as a world-leading broker in providing clients with reinsurance brokerage solutions to insurers in Kenya and the wider region.

Knowledge without borders

“To effectively deliver these, and other services, Aon has developed a global network of local resources brought together via our global business units and a strategic account management system,” the Company notes on its website. “These resources let us deliver services around the world to multinational companies, small businesses, independent agents or brokers, associations and affinity groups, and even individual consumers - with the local expertise necessary to meet your specific needs.”

This ethos fits in with a much broader Aon Advantage philosophy

8

WWW.AFRICAOUTLOOKMAG.COM

Aon has developed a global network of local resources brought together via our global business units and strategic account management system

which accounts for what the Company considers to be the two most important issues in the economy today; risk and people.

“Africa is on the rise and there is significant growth of African regional multinational corporations,” Muthui explains. “Aon Kenya is uniquely positioned to take care of the relatively complex and unique risk and people issues these companies face, given the very diverse cultural and legislative environments in the 54 countries on the continent.”

To achieve this, an extensive employment strategy is in place to not only ensure that the Company retains its market-leading position, but also to enrich people in the surrounding communities, separate from its core service functions.

Muthui continues: “Aon’s employment strategy is very much localised. We use global best practice in all spheres - a key strategic pillar

F

I

N

A

N

C

E

is ‘Unmatched Talent’ - while taking into account local realities determined from talent evaluation surveys, experience and feedback.

“Empowering economic and human possibility underscores Aon’s long-standing commitment to global citizenship, and we believe the core of any corporation’s citizenship is how its business contributes to society and to the communities where its employees live and work.”

Combining this element with its unrivalled global reputation and “knowledge without borders”, Aon’s presence in Kenya is set to thrive for the foreseeable future; capitalising on a globalisation trend to achieve local prominence.

“Aon recognised many years ago that our clients want products and services built around their unique needs, provided by professionals with deep expertise in their industries and local markets,” the Company states. “We saw that globalisation demanded two capabilities: to gather the best thinking from around the world and to then deliver solutions locally.

With worldwide distribution, a vast base of intellectual capital, leading technologies, and a strong adherence to what customers are demanding in the sector, Muthui sums up Aon’s potential for the coming years perfectly; simply affirming that there are “exciting times ahead”.

WWW.AFRICAOUTLOOKMAG.COM

9

AON KENYA Aon House, Mamlaka Road Nairobi, Kenya Tel: +254 020 497 4000 Fax: +254 20 272 2437 Email: marketing@aon.co.ke

www.aon.com/kenya