ASIA A L L S C R I P T S H E A LT H C A R E I T ( S I N G A P O R E ) P T E LT D
Connecting you to the future
ALLSCRIPTS HEALTHCARE IT (SINGAPORE) PTE LTD
Smarter Healthcare Allscripts Healthcare IT (Singapore) Pte Ltd is successfully aiding the healthcare industry in Asia in its mission to achieve digital maturity, while endeavouring to help patients enjoy a healthier life Writer: Phoebe Calver | Project Manager: Callam Waller
llscripts Healthcare IT (Singapore) Pte Ltd has a long-standing and esteemed reputation among the hospitals in Singapore, having partnered with the widelyrecognised Singapore Health for more than 15 years. Having dramatically aided Singapore Health with the evolution of its clinical systems, the Company is now set to help them in achieving HIMSS Level 7 during the next few years of its working relationship. “In addition to this specific work, we have also supported Singapore in its deep-rooted commitment to excellence in healthcare during the past 10 years,” begins David Chambers, Managing Director of Allscripts Healthcare IT (Singapore) Pte Ltd. “Our Sunrise technology has been deployed in 50 percent of the country’s public hospitals and 70 percent of private hospitals, while also developing a strong relationship with the Singapore Military (MINDEF).
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“We now recognise the significance of our presence within Singapore, and over the years our team has experienced a rapid growth trajectory from an initial team of two, to one that now includes more than 30 individuals.” As an industry leader with 30 years of excellence under its belt, the Company has thousands of the top hospitals, healthcare systems, physician practices and healthcare facilities across the globe with the use of its electronic medical record (EMR) with impressive results. Chambers adds: “We’re the original open and connected healthcare platform, providing evolved and client-focused solutions that will enable smarter care that is delivered with great precision. Inevitably this ensures that our patients are healthier and today, with an international team that is comprised of more than 7,000 employees, we are devoted to fulfilling the needs of providers today to create the health IT architecture of tomorrow.”
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Allscripts is dedicated to assisting healthcare organisations with their focus on achieving smarter patient care. “We are firm believers that when it comes to good data collection and intelligent data analysis and usage, we are able to make a different in our patients’ lives,” continues Chambers. “Through ensuring that our data is available to all clinicians, we are able to implement change within the industry, thanks to our data analytics platform. “The platform enables us to identify potential trends and warnings that have directly altered the care industry, and in addition we are also incorporating EMR-agnostic, precision medicine and genomic capabilities to our remit.” These new capabilities will capture and store genomic data from a wide range of sources, harmonised clinical knowledge and genomic research in order to identify the relevant information which can then be
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pushed forward to determine the most effective regimen for the patient. The Company’s primary function has come a long way since it was founded in 1986 with the primary business of repackaging medication for point-of-care dispensing and going on to transform doctor’s offices with more comprehensive management electronic medical record EMR solutions in the 1990s. “To address the somewhat fragmented care delivery we went onto merge with the acute-solution leader Eclipsys in 2010 to create the new Allscripts,” adds Chambers. “We took several significant steps to solidify and advance our population health offerings. “Looking into the future of healthcare, we then went on to launch a wholly-owned subsidiary named 2b2Precise in 2016, delivering a genomic and precision medicine platform which has aided us in the continued attempts to expand our solutions portfolio.”
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One of the most critical aspects of the Company’s research and development is the investments made into its business strategy, monitoring everchanging trends in order to note important advancements within its solutions. “When it comes to monitoring consumerism and interoperability, health IT always needs to remain focused on the patient,” continues Chambers. “Now more than ever our
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consumers expect the availability of mobile, consumer-friendly technologies that provide them with access to their health information and control over it. “The current trends in consumerism have also triggered an industrywide call for open-health data exchange throughout all application programming interfaces (APIs), which is incredibly exciting as we have been fighting for this for more than a decade as a company and soon it will become the norm.”
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eadquartered in Singapore, FriarTuck specialise in developing, implementing and supporting software solutions that allows enterprises to deploy and manage their resources optimally. We are committed to help our clients improve their human capital management and gain a sustainable competitive edge by applying new technologies and business strategies through innovative, high-quality professional services. Our cloud-based flagship products, WorkforceOptimizer and SurgeryOptimizer, employ breakthrough mathematical techniques that rapidly synthesise and process complex factors to automatically create optimised schedules, forecasts, and deployment plans. WorkforceOptimizer WorkforceOptimizer (WFO) allows enterprises to deploy and manage their workforces optimally. Enabling interactive ‘what-if’ scenarios, WFO takes account simultaneously of critical factors such as staff skill mix, staff shift bidding preferences, staff fatigue, staffing regulations, and process/ staffing needs to rapidly calculate optimal workforce solutions. Combining high ease-ofuse with a vast array of configuration options, and seamless integration with most major human resources and payroll systems, WFO maximise customer’s ROI while minimising total cost of ownership (TCO). WFO is suitable for industries such as Healthcare, Hospitality, Entertainment, Transportation, Logistics, Retail, BFSI and Government sectors. Surgery Optimizer SurgeryOptimizer (SGO) transforms the complex task of Operation Theatre (OT) resource management for the hospitals
into a synchronised, well-managed and optimised process. It encapsulates the inherent complexities of the scheduling process and provides each stakeholder (like surgeons, OT management & support staff) involved in decision making, with a highly flexible yet simple role-based interface. SGO suggests optimal time slots and operating room, considering multitude factors such as availability of equipment, pre/post op bed, surgeon and support staff; required time frame and patient waiting time. The optimised scheduling of OT resources achieved by SGO helps healthcare organisations to close the gap between patient demand and availability of resources which in turn unlocks the spare capacity of resources, hitherto latent in inefficient processes and provides prompt service to patients. To name a few beneficiaries of our solutions; hospitals using our SGO had reduced their time in generating schedules by more than 70% and saved more than 3,000-man days per year. We believe people are the critical component to success, while technology tools are essential improvement enablers, and methods or processes are essential for sustainable results leading to continuous improvement. The common pain points companies are facing in today’s challenging environment include labour shortage, downtime in managing manpower and staff scheduling, managing absenteeism and replacements, as well as optimising workforce through forecasting. T +65 3158 1484 E sales@friartuck.net
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Alongside the massive interest in consumerism trends, the Company has also placed a lot of time and resources into developing post-acute care coordination. “People are living longer and subsequently create a higher demand for post-acute services than ever before,” adds Chambers. “We have looked into rehabilitation, skilled
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nursing opportunities and behavioural health facilities that can be integrated into traditional hospitals and clinics in order to achieve the goal of healthy communities and populations. “At Allscripts we continue to invest in finding solutions for venues of care outside the four walls of a clinic, and therefore coordination is incredibly important to the entire process of
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care for a patient. This means that we have the ability to meet not only their physical care needs but also mental and social.” In order to achieve the aforementioned aim, Allscripts is looking into the developments within precision medicine and specifically the exciting future to be discovered within the combination of clinical and
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information,” continues Chambers. “We know that big data can lead to big thinking and more predictive models of care, and that is why our Allscripts Analytics division has extrapolated data from more than 48 million deidentified patient records. “At present we are running through that information with a fine toothcomb with other types of data, including consumer and environmental information, gaining insights into diabetes, opioid use and other public health crises.”
“In doing this we are ensuring that people share data across the continuum, no matter where they are or which vendor and networks they have to work with. With the option of open access across the care community, providers are able to communicate effectively while also engaging patients directly with thanks to game-changing improvements in patient outcomes and operational performance.” Moving forward the goal for Allscripts will be critically centralised on machine learning, particularly when Technological evolution it comes to the evolution of EMRs. Before the healthcare industry has a “Using human-centred design chance to achieve the promise of true through platforms such as our latest interoperability, companies such as ambulatory EMR named Avenel™, Allscripts must focus on making life which was built from the ground easier for clinicians instead of more up, we have already been able difficult. to transform the way physicians “For a long time we have experience and interact with been working on reaching true technology,” concludes Chambers. interoperability for all operating in a “At present we are working on multi-vendor healthcare environment,” incorporating machine learning Chambers describes. “Now we capabilities in order to learn client recognise the importance of making treatment patterns, helping us to data useful to clinicians at the point of improve quality and immediate care, enabling them to provide better interaction with the patient in the care for each patient within a unified future which will address the issue workflow. with provider fatigue.”
genomic data. As the data begins to enter the mainstream market, the information will help shape a more personalised care plan for each individual patient with truly predictive medicine. “Within the modern and increasingly complicated healthcare landscape we have to be able to draw insights from an ever-increasingly large amount of
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250 North Bridge Road Suite 13-05 Raffles City Tower Singapore 179101 Tel: +65 6398 3281 www.allscripts.com
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