It’s good to see you. Welcome back…again! Once again, we are able to return to the office as part of our hybrid working programme, one which we hope all of our Basecamp colleagues have found to offer the best work/life balance since its introduction last year. To ensure a smooth transition, we’ve put everything you need to know about returning once again in this document.
Health and safety As with the return to the office last year, we’re still not out of the woods, and that’s why your health and safety remain at the forefront of any decision making. We are asking all colleagues to continue to take the following measures while in the office. •
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Lateral Flow Tests – please ensure you complete regular LFTs (ideally before every visit to Basecamp) You can order your LFT kit for free from Gov.uk (7 tests per kit) You are still required to wear a mask when entering/leaving the building – however, you are no longer required to wear one when leaving your desk – although we strongly encourage you to do so Desks need to be sanitised upon arrival and when leaving (antibacterial wipes will be available throughout Basecamp) No personal belongings should be left on the desk overnight, even if you’re booked for the same desk the following day Windows will need to be open for ventilation purposes (dress appropriately for the time of year) Regular handwashing required throughout the day When moving around the site (outside), please ensure you wear a high-vis jacket at all times If you spot any problems or have any concerns, please contact maintenance.kemble@oandcc.com
Signage
You will see that there are some new signs around the Basecamp site. It is really important that you know what these mean, so please make sure that you review the images and understand what you need to do if you see them.
Please wear a mask in this area at all times (unless eating or drinking). You will not need to wear a mask if sat at a desk and 2 meters apart Please regularly wash/sanitise your hands
Ensure room is ventilated at all times (windows and doors must be open)
Maximum room occupancy (you will only notice these if the meeting room does not have a window
Booking in We are continuing to ask all colleagues to use the Booking in Sheet prior to their arrival at the Basecamp (remember to book a desk too). This is not a tool to spy on the coming and goings of our colleagues. This measure will help us to understand who was in the office and when should a positive Covid-19 case arise, and help inform you whether there is enough desks for you.
Parking Driving around looking for an empty space won’t be an issue anymore. With hybrid working, fewer people will be on site on any given day than pre-pandemic times. Thanks to some re-jigging we now have around 175 spaces available daily for our colleagues to use, which should be plenty.
Basecamp room changes As part of the renovation works, some of the spaces around Basecamp now serve different purposes. This allows you to pick and choose where best to work. For example, if you are looking to have an informal chat/conversation we would encourage you to sit in the breakout areas to avoid disrupting others. The aim is to keep the hot desk area to a ‘low’ level of noise to aid effective working – so please be mindful and respectful of your colleagues. Some of the rooms have been renamed so bear this in mind when booking rooms on Outlook – please also aim to choose a room which is most suited to the number of people attending.
Previously known as
Now known as
Number of people/capacity
Matt Smith’s office
Ullswater
2
Tim’s Office
Windermere
4
Customer Services office
Everest
40
Retail Ops/Property Office
Ben Nevis
22
Retail Ops/Property Office
Snowdon
10
Jose’s Office
Skiddaw
8
B&M Floor
Scafell Pike
10
Old HR meeting room – G.Fl.
Helvellyn
12
Desks/departments A theme that often comes up is the perceived lack of transparency and unity between the various departments across Basecamp. Hot-desking is a great way to remedy this and inspire a more collaborative working culture, supercharging the one business, one team mentality. Our IT department has worked tirelessly to ensure our technology is up and running, so please avoid unplugging anything unless you are absolutely certain you know what you are unplugging, and it is necessary to do so!
Using new meeting areas and technology With lots of new meeting rooms it was important that we also provided you with technology to connect with people who may not be onsite. The aim in the next is it to provide, in each room, information on how to make the most of this. If you have any queries, please direct these to the ICT helpdesk (ICThelpdesk@oandcc.com). Each room has a pop-up tower. On this tower, you’ll find: • • • • •
4 AC Powered Sockets Wireless Charging Pad (on top) 1 HDMI Port 2 USB Powered Ports 1 Network port
Additionally, there is an Apple TV plugged into HDMI 2 port of the TV and the desk pop up tower, is plugged into HDMI port 1. Apple TV To connect to the Apple TV in your meeting room, select source on the TV remote (rectangle with the arrow) and select, HDMI 2. Then follow the information on the screen and pick up the Apple TV remote. You need to be on the OCC-Corp network, in order to connect to this Apple TV. Share your Screen To mirror your laptop screen to the TV via a cable, plug in the HDMI cable into the pop-up tower and the other end, into your laptop. Select HDMI 1, using source (rectangle with the arrow) on the TV remote. Polycom Camera To connect to the Polycom camera, use the blue USB cable on the desk and select the camera under settings of Teams (cog icon). The microphone for the camera is already on the desk and you’ll find the remote for the camera on the table. Please note, there is a limited reach with this blue USB cable. Please don’t pull on it, if it feels stuck. Please leave any cables (HDMI/ Network/ etc) that you find in the meeting room on the table, ready for the next users.
Be punctual and mindful
Give yourself extra time to get to work and to arrive at meetings. Chances are we’ve gotten used to the lack of a commute and to clicking a Teams link to join a meeting. If you enjoy listening to music or podcasts, bring in headphones. Take into consideration how loud teams/ phone conversations can be. Remember if your conversation is confidential, would a private room be more suitable?
Stationery and printing
There are stationery points in the hot desk area which provide communal items such as staplers, rulers, hole punches etc. Please feel free to use these but we would ask you pop them back into the relevant containers to keep the desks clear at the end of the day to support effective cleaning regimes. If you need other stationery items, then please speak to your team/department stationery rep.
Our upstairs A4 printers have been renamed and you’ll find the instructions on how to connect, below. On your laptop that’s connected to OCC-Corp, navigate to the start menu (bottom left corner of the screen) and enter in \\192.9.100.45 Once the run command icon (a monitor with a blue screen) has appeared, press enter. You’re looking for the Printer called Basecamp. Either scroll through the list of printers or use the search bar on the top right-hand corner.
Once you’ve found the printer, double click on it and it will install the print drivers to your windows machine.
Mac Your printer should be unaffected. Should you have an issues or want to reinstall the printer, Basecamp printer is on the 92.9.107.17 address.
Canteen/Al Fresco As the Al Fresco communal area was given a makeover just prior to the pandemic, this room has remained untouched apart from the obvious maintenance and cleaning. • •
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All colleagues are responsible for keeping the area as they would like to find it There will be no crockery/utensils available onsite, so if you want a cup of coffee or two, you’ll need to bring your own mug (there should be tea, coffee and milk available on site) Please also ensure that you take all personal crockery and utensils home with you at the end of every day Don’t forget, the sandwich van comes between 12 and 2pm daily (and takes card payment!).
Bathroom facilities Basecamp might feel like a wild location for a head office, but we’d prefer to keep our toilets as far from wild-looking as possible. All bathrooms at Basecamp are spotless after undergoing thorough makeover, and we’d really like to keep them looking this way. You know the rules, leave the facilities looking the way you’d like to find them! In the event that you need to freshen up at work, we also have a shiny new shower facility for you to take advantage of, which is located on the ground floor. Part of the refurbishment allowed us to segregate facilities for different groups to minimise the risk of any Covid transmission. So please use the relevant areas: Customer Services: Downstairs toilets Other office colleagues: Upstairs toilets
Mental health and wellbeing
We know that hybrid working wasn’t everyone’s first choice and that returning to Basecamp after a significant period may be challenging for some. We would encourage anyone facing challenges with their mental health to utilise the various channels of support available below.
MHFA@oandcc.com – Our internal support network of trained mental health first aiders from across the business. These colleagues are not equipped to diagnose mental illness, but can offer valuable support signposting and a confidential chat. PeoplePartners@oandcc.com – Our People Partners are available for support and advice to ensure that the workplace is a welcoming, safe and supportive environment for all colleagues. They regularly review company-wide procedures to protect colleague wellbeing and assist line managers in supporting individuals. Employee Assistance Programme – This is our external support channel, for those times when you don’t wish to share life’s challenges with those at work. The EAP is a 24/7 confidential helpline which can our support and assistance on a wide variety of issues.
Hybrid policy
We have shared the hybrid working policy in Peak News so please take a look. If you have any questions after reading the hybrid working policy then please speak to your manager in the first instance.
Risk assessments
We will continue to review how we operate at Basecamp in line with Government guidance. For the most up to date risk assessments please click on this link.
Reporting issues
Please report any concerns using the most appropriate from the list below: IT (e.g. Wi-Fi, printers, connectivity) ICThelpdesk@oandcc.com Maintenance (e.g. toilets, coffee machines, leaks) maintenance.kemble@oandcc.com
ID Badges
In order to access the building and its facilities, an Identification Badge must be worn at all times. If you’re new to the business or have misplaced your old badge, please contact ICThelpdesk@oandcc.com
Leaving the Office
If you’re the last one out, please switch off interior lights, the air con and close any windows. This will help to maintain security and sustainability of the building.
Good to know
For some of our colleagues who joined O&CC in the depths of lockdown, this may be their first time in the area, so here’s a few pointers on what’s nearby-ish. Basecamp is in a stunning, if slightly remote, location! Kemble Train Station – GL7 6AU – 7 mins by car/2.9 miles Post office – GL7 6AL – 5 mins by car/2.6 miles Tesco Express – GL7 1XQ - 15 mins by car/7.0 miles via A429 Sandwich Van - roughly arrives between 12pm and 2pm daily and takes card payment Getting to know the place – Kemble and the surrounding areas have some incredible walks, why not take a look?
Final thoughts
Let’s all practice compassion and respect for each other as we return to Basecamp. The coronavirus pandemic is not over. Continue to be courteous to others and cautious of your actions. Take care of your own health and the health of others around you. See you soon!