BUDGET AT A GLANCE HELPFUL CHIRP

The annual budget is a balanced budget with projected revenues equal to projected expenditures in a fiscal year

Human Services budget decreased 23% due to the disbursements of American Rescue Plan Act funds.

16.9% INCREASE AD VALOREM COLLECTIONS

Debt

In fiscal year 2022, the outstanding bond debt for Osceola County totaled $7074 million However, this amount decreased by $34 million because of the scheduled principal payments made towards the outstanding debt.

DECREASE INBONDDEBT $34MILLION

Our Vision

Our goal is to make our services accessible to all, whether in our office or in the community We're committed to serving each person in the manner they require and want.

Our Pillars

Our goal is to deliver exceptional customer and public service by showing care, striving for excellence, and improving efficiency We are committed to serving our constituents at the highest level

Our Mission

Our commitment to improving the wellbeing of everyone, one person at a time, means that we are devoted to assisting each of our customers, no matter their circumstances. We strive to provide every individual with the care, respect, and service they are entitled to.

Our Transformational Goal

We are committed to exceeding expectations by modernizing our practices, technology, and services. Our goal is to reduce wait times, increase productivity, and serve our constituents with care using the latest advancements

Across The Enterprise

Launched an enterprise hub, Clerk Central, to share policies, operating procedures, and organization-wide updates

Reimagined human resource recruitment, increasing quality of candidates for hire

Established procedure for processing public records requests

Moved the Comptroller's Division into the courthouse, successfully implementing Amendment 10 changes

CULTIVATE LEADERS AS D.R.I.V.E.R.S

Created the Pathways to Leadership program designed to increase reliance on competencies within positions, creating a pathway forward for future growth

Exceeded our Cigna Wellness Program goals with resulted in a 4-percent insurance premium discount

Complete monthly one-on-one meetings with each team member to empower and drive performance among the enterprise

Leverage Technology

Reduced wait time in injunction for protection cases by 85% utilizing encrypted messaging system and certified documents

Introduced a free property fraud alert notification system

Launched a refreshed and reimagined website for customers' ease of use

Reduced the office's carbon footprint by utilizing electronic documents and shared files wherever possible

Connect With The Community

Published the inaugural award-winning edition of Osceola on the Rise

Hosted a two-week long Operation Green Light event to reinstate suspended driver's licenses

Implemented photos services as part of our U.S. Passport Acceptance Facility offerings

Increased the office's social media presence through direct engagement and integrating a fully functioning communications plan

Launched additional themed weddings, including Halloween

WHOLISTICALLY DEVELOP BEST-IN-CLASS PUBLIC SERVANTS

Created a training library to help realize efficiencies

Implemented a $15 minimum wage four years ahead of constitutional mandate to do so with ongoing compensation plan adjustments

Absorbed healthcare premium increases for staff members

Continued to review, document, and create enhanced policies and procedures to ensure efficiency and continuity of operations