Restaurant & Lodging - Summer 18

SU M M E R 2018

Gain Ease of Mind

COST-SAVING SOLUTIONS FOR OREGON’S RESTAURANTS & HOTELS

TARAN PATEL, A-1 HOSPITALITY GROUP AND CHRIS NORDYKE, SUMMIT CLEANING & RESTORATION AT COLUMBIA GORGE HOTEL & SPA

BUYER’S GUIDE Lottery Retailer Talks Tools for Recruiting and Retaining Employees

OregonRLA.ORG 1

Joseph P. Kennedy

President & Lead Broker

Michelle L. Kennedy

Principal/Designated Broker

2016: HBI National Broker of the Year 2017: Pacific & Mountain Region Broker of the Year

FRANCHISED & INDEPENDENT ECONOMY, MIDSCALE, UPSCALE METRO & RESORT LOCATIONS FULL SERVICE & SELECT SERVICE

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Oregon Restaurant & Lodging Association | SUMMER 2018

The Northwest Hospitality Specialists Visit us online at www.crystalip.com {e} info@crystalip.com {p} 503.530.1316

Prevent. Donate. Compost.

Oregon’s love of food runs deep. The evidence is all

around us—in restaurants, cafes and diners that pride themselves on fresh ingredients. But to truly cherish food, we have a responsibility to stop wasting it. As

food professionals, you have the power to eliminate significant amounts of waste.

Learn more about how you can reduce food waste.

FoodWasteStopsWithMe.org

After being in business for nearly a century, McDonald Wholesale has grown into the most trusted full-service restaurant distributor in the Northwest, and was named 2017 ORLA Allied Partner of the Year.

WHO WE ARE Independent and locally-owned, we believe in building the best relationships with our diverse customer base across Oregon, Washington, Idaho, and California through our service that is always personal, flexible, and honest.

Whether you are a small independent restaurant, a large chain, a hospital, school, or stadium, you can count on us for everything you need to be successful.

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WHAT WE OFFER:

■ Quality products from over 1,100 trusted national and local brands.

2017 ORLA Allied Partner of the Year

■ Frosty Acres Member Benefits of increased buying power and quality.

■ Menu services including design, development, and optimization.

■ Food cost assistance with our bundling discounts and ordering planning.

To learn more about how McDonald Wholesale can become your full-service distributor, contact us today!

■ Technology support at your fingertips with reporting, ordering, and auditing capabilities.

■ All with the local touch and our

personalized, friendly customer service.

Oregon Restaurant & Lodging Association | SUMMER 2018

541.345.8421

mcdonaldwhsl.com

ABOUT

Restaurant & Lodging is published four times a year by Oregon Restaurant & Lodging Association (ORLA), 8565 SW Salish Lane, Suite 120, Wilsonville, Oregon, 97070, 503.682.4422, 800.462.0619.

To learn more about ORLA log on to OregonRLA.org.

PUBLISHER JASON BRANDT / PRESIDENT & CEO

JBrandt@OregonRLA.org LORI LITTLE / EDITOR

LLittle@OregonRLA.org HEIDI JANKE / DESIGN

HJanke@OregonRLA.org

MEMBERSHIP

To become a member of the Oregon Restaurant & Lodging Association, please contact Jennifer Starr at JStarr@OregonRLA.org or 503.682.4422.

ADVERTISING

Please support the advertisers herein; they have made this publication possible. For information on advertising opportunities, please contact ORLA: Marla McColly Director of Business Development at 503.428.8694 or MMcColly@OregonRLA.org

SUBSCRIPTIONS

To update your digital and print subscriptions to this publication and all ORLA communications visit OregonRLA.org.

ORLA BOARD OF DIRECTORS

Zach Poole, Chair, Pig ‘N Pancake Buggsi Patel, Vice Chair, BHG Hotels Jerry Scott, Secretary, Elmer’s Restaurants, Dani Rosendahl, Treasurer, On Deck Sports Bar & Grill Vijay Patel, Immediate Past Chair, A-1 Hospitality John Barofsky, La Perla Pizzeria / Beppe & Gianni’s Trattoria Chris Bebo, Provenance Hotels Richard Boyles, InnSight Hotel Management Group Emma Dye, Crisp Treva Gambs, Gamberetti’s Italian Restaurant Terry Goldman, Canopy by Hilton Portland, Pearl District Jim Hall, Independent Restaurant Concepts (IRC) Wray Hutchinson, Buffalo Wild Wings Vickie Irish, Shari’s Restaurant Group Steven Johnson, Vip’s Industries Eli Katkin, Brickroom​ Masudur Khan, Seaside Lodging LLC Matt Lowe, Jordan Ramis Attorneys at Law ​Bobbie McDonald, Sysco Portland Tom O’Shea, Sunriver Resort Harish Patel, Hampton Inn & Suites Komal (Tina) Patel - Ex Officio Board Member, ALKO Hotels Michael Rowan, Deschutes Brewery & Public House ​Randy Xavier, Food Services of America

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CHRIS NORDYKE, SUMMIT CLEANING & RESTORATION AND TARAN PATEL, A-1 HOSPITALITY GROUP, AT COLUMBIA GORGE HOTEL & SPA

SUMMER 2018 Allies for Prosperity COVER STORY 22 Gaining Ease of Mind

ORLA Programs Providing Members

with Cost Savings and Solutions

SOLUTIONS 14 Navigating GDPR

Have You Received a Privacy Policy

Update Lately?

SPECIAL SECTION 31 Annual Buyer’s Guide

Industry Product and Service Directory

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Protect Your Reputation The Best Marketing Tactic Your Business Probably Isn’t Using

ADVOCACY 8 Advocacy Update

From Local to National Issues,

ORLA’s Busy Protecting the Industry

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Surf’s Up! Don’t Become the Next Victim of A Web Surfing Suit

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Workplace Safety It’s Your Business: Reduce Injuries

by Increasing Communication

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Music Licensing Common Questions and Best Practices

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The Importance of Advocacy Members Play a Critical Role in Helping Protect the Industry

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Lottery Retailer Notes ORLA Revives the Lottery Committee, Engages Retailers in Upcoming Activities

EDUCATION FOUNDATION 16 Workforce 2.0

Best Practices and Tools for Recruiting

and Retaining Employees INDUSTRY CHAMPIONS 48 Being a Good Neighbor

Outstanding Industry Members

to be Recognized for Service

and Determination

IN EVERY ISSUE 7 From the CEO

The Future of Oregon Hospitality

is Bright 49

Lodging Performance Report Hotel Benchmark Data

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What Your Peers Are Saying Meet Some Oregon Restaurant & Lodging Association Members

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News Briefs Industry Happenings

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Cost-Saving Programs Member-Exclusive Benefits

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Looking Ahead ORLA Three-Month Calendar OregonRLA.ORG 5

PRESENTING SPONSOR

LU NCH EON SPONSOR:

GOL F CA RT SPONSOR:

BE V E R AGE CA RT SPONSOR:

HOL E -I N- ONE SPONSOR:

REGISTER YOUR FOURSOME ONLINE TODAY! MONDAY, JULY 30, 2018 7:45 AM Scramble • 11:00 Awards Luncheon • Langdon Farms Golf Club, Aurora Participation in this tournament benefits Oregon hospitality and is vital to the strength of our political action committee and the growth of our industry. All proceeds from the event directly support ORLAPAC’s mission to advocate for favorable business legislation.

SPONSORSHIP OPPORTUNITIES:

Marla McColly, MMcColly@OregonRLA.org EVENT AND REGISTRATION:

Jennifer Starr, JStarr@OregonRLA.org

KP CONTEST SPONSOR:

FOURNIER GROUP

McMENAMINS HOTELS & PUBS

GENERAL PARTS

HOLE SPONSORS TO DATE:

GNSA

BARGREEN ELLINGSON

INDEPENDENT RESTAURANT CONCEPTS

CRDN OF OREGON C O H O R ES CREATIVE LIGHTING ECOLAB FIRST DATA

KENNEDY RESTORATION MY ACCOUNTING TEAM PORTLAND TRAIL BLAZERS SUMMIT CLEANING & RESTORATION

OregonRLA.org/GOLF 6

Oregon Restaurant & Lodging Association | SUMMER 2018

FROM THE CEO The Future of Oregon Hospitality is Bright

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t has officially arrived – your new seasonal Restaurant & Lodging magazine. We hope you find our new product to be a valuable tool as ORLA continues to develop our communication channels.

The new magazine is a culmination of a communication overhaul at ORLA where we have revamped our approach to email communication, launched a new website and database, created a text message subscription service, launched podcasts, and increased availability of industry webinars. A new video product is also underway and launching this Fall.

The changing marketplace has resulted in our multifaceted shift spearheaded by our communication professionals.

Both Director of Communication Lori Little and Senior Designer Heidi Janke deserve a great deal of credit for overseeing our approach to industry engagement.

And speaking of industry engagement, ORLA has successfully accomplished our top two priorities for our fiscal year with one-third of the year to go.

At our annual Convention in Bend this past October, we presented our desire to go two for two on legal challenges within the court system in support of tip pooling and local lodging tax protections.

I’m happy to report that on March 23 of this year, a congressional spending bill signed by the President included a provision for restaurants in Oregon to once again tip pool with kitchen staff. The accomplishment cannot be understated as our industry continues to wrestle with wage inequities between the front and back-ofthe-house. Employer-initiated tip pooling policies will certainly help with these challenges.

Two months later on May 23, Deschutes County Circuit Court Judge Beth Bagley ruled in favor of ORLA against the City of Bend and their misuse of local lodging tax dollars for street maintenance. Our lawsuit, filed September 26 of 2017, will assist ORLA in our work to protect industryinitiated lodging tax reforms back in 2003 from being hijacked for other uses desired by local government officials.

Our win against the City of Bend is the first chapter in a new era where ORLA will be forced to defend the legal purpose and merit behind lodging taxes. We expect local governments to continue looking to revenue sources like local lodging taxes in an attempt to deal with the unsustainable cost drivers in their budgets resulting from health insurance premiums and Oregon’s Public Employee Retirement System (PERS).

We hope you take a moment to join us in celebrating these victories for Oregon restaurant and lodging properties.

Outcomes like the ones mentioned above speak to the core function of ORLA and why we exist.

Recently, the ORLA Board voted to modernize our mission statement to reflect the work we are undertaking. ORLA’s mission is to serve as the leading industry advocate, striving to protect, improve, and promote Oregon hospitality.

If you feel like your association is staying true to the importance of this mission and you have not made the decision to join or rejoin as an active member we ask you to consider doing so and acknowledge the important work we remain dedicated to. Sign up in less than five minutes at OregonRLA.org/membership or email Membership@oregonrla.org and join over 200 other hospitality businesses since October that have said yes to ORLA.  JASON BRANDT, PRESIDENT & CEO, ORLA

OregonRLA.ORG 7

ADVOCACY UPDATE From Local to National Issues, ORLA is Busy Protecting the Industry

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lthough the lazy days of summer are here, there’s no slowing down for ORLA’s Government Affairs team. The following is a brief update on legislation, rule making, and state and local tax issues. As always, you can find the latest activity on ORLA’s website at OregonRLA.org.

NATIONAL

Tip Pooling Congress sent President Trump the Omnibus Spending bill which was signed on March 23, 2018. Part of that bill was a change to the U.S. Department of Labor’s (DOL) rule on tip pooling. Previously, under the Obama administration, the DOL had changed the rule to not allow states without a tip credit, like Oregon, to be able to have tip pooling between front-of-the-house (FOH) and back-ofthe-house (BOH).

Since that rule has now been changed, it is now legal for restaurants in Oregon to tip pool between FOH and BOH. ORLA is still pursuing our court case against the DOL on this issue with others, including the National Restaurant Association’s Law Center, to make this change permanent in law, rather than just a DOL rule.

In a recent development, the DOL’s latest filing indicates the government now agrees with our position. In their response, DOL urged the Supreme Court to reject and vacate the “incorrect” decision by the Ninth Circuit making it illegal to share tips with back-of-the-house employees, such as cooks and dishwashers, even when the employer doesn’t take a tip credit.

This is a promising step in our efforts to fight unfair discrimination against BOH employees, and we now look forward to a decision by the Supreme Court.

Menu Labeling The menu labeling regulation took effect on May 7, 2018. Because menu labeling was set to take effect back in May of 2017, many restaurants were already labeling menus and menu boards ahead of this deadline.

Grocery stores, convenience stores, theatres, stadiums and other foodservice establishments are also required to provide labeling once the compliance date occurs.

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Oregon Restaurant & Lodging Association | SUMMER 2018

The Food and Drug Administration (FDA) has stated their intention to educate restaurants and foodservice establishments during this first year of implementation without issuing penalties.

Joint Employer On May 9, the National Labor Relations Board (NLRB) announced its intent to propose a new rulemaking on the joint employer standard. Through this rulemaking, the Board will be able to obtain public input on the benefits of restoring the original standard. In addition, all Regional Offices of the NLRB have been directed to submit for review all cases involving “significant legal issues” to the NLRB’s Division of Advice, including cases that deal with the joint employer standard. This presents the Board and the NLRB another opportunity to reinstate the traditional joint employer standard.

STATE

Scheduling After two rulemaking sessions with Oregon Bureau of Labor and Industry (BOLI), supporters and opponents of the scheduling law, and a public hearing, we are close to a final version of the scheduling law passed in 2017. That final version is available for review on the ORLA website.

There were several areas of discussion during the rulemaking sessions including: • Definitions - Clarifying the definitions of “Natural Disaster or similar cause” as well as “public official” • Covered Employees and Integrated Enterprises - Supporters of the scheduling law sought to expand and narrow the focus of integrated enterprises while others argued to preserve what was already written and not re-negotiate sections of the bill • Good Faith Estimate of Work Schedule • Advance Notice of Work Schedule - Discussion centered around the “official” version of a schedule, the ability for employees to “print” a schedule and re-issuing a schedule when changes are made • Right to Rest Between Work Shifts - Instead of “requirements,” the discussion was to change it to “process”

though it increased taxes for businesses affected by the elimination.

• Record Retention Requirements - Employers advocates argued for businesses to decide what records to keep based on what they thought they may need in the future to refute questions or accusations about schedule changes

Initiative Petition (IP) 31 is a ballot initiative in Oregon to force a 3/5th’s vote on any changes, increases or decreases to taxes, fees or other revenue related pieces of legislation. IP 31 will help clarify and strengthen the Oregon Constitution and the intent of having 3/5ths of both the Oregon House and Oregon Senate vote in favor of tax increases or changes.

Once a final, approved version is available, we will post it on the ORLA website.

Minimum Wage Increase Starting July 1, 2018, minimum wage rates will once again go up in Oregon. This is the third increase of the seven-year minimum wage escalation plan for Oregon that went into effect July 1, 2016. The plan includes three regions with different escalation methodologies.

For non-urban areas of the state, the new rate will be $10.50, up from $10.00, a 5 percent increase. For areas outside the Portland Metro area and not considered non-urban, the new rate will be $10.75, up from $10.25, a 5 percent increase. For the Portland Metro area, the new rate will be $12.00, up from $11.25, a 6.25 percent increase.

For the complete minimum wage escalation plan, visit OregonRLA.org and see the links on the Advocacy page.

2018 Ballot: IP 31 In 1996, Oregon voters approved Ballot Measure 25, a constitutional amendment that required a 3/5th’s supermajority vote in both the Oregon House and Senate to pass any revenue-raising legislation. Since then, the legislature has exploited tax loopholes and a recent Oregon State Supreme Court decision to extract money from Oregonians without a supermajority tax vote.

Below are some examples from the most recent attempts to pass tax increases without a supermajority vote of the legislature: • Reducing small business tax rates and eligibility • Reducing the Oregon mortgage interest deduction • Deleting all itemized deductions • Deleting/limiting mortgage interest deduction • Defining new “tax havens”

Signatures to qualify the petition as a ballot measure are due by July 6. Supporters hope to have enough signatures to put this on the November 2018 ballot.

For more information, you can visit EndEasyTaxHikes.com.

LOCAL

Jacksonville Meals Tax The Jacksonville City Council recently passed a $20 surcharge to pay for police services on the recommendation of the City Budget Committee. This surcharge, similar to a surcharge in the city to pay for fire services, would be applied equitably and fairly among citizens and businesses in the community.

Despite the passage of the surcharge and the overwhelming support for it, a few individuals in the city are attempting to gather signatures to pass a sales tax on meals eaten in restaurants and on prepared food in grocery stores. Restaurants, residents and small businesses in Jacksonville, along with ORLA, are opposing the sales tax on meals and the signature gathering.

Besides being unfair and discriminatory, the sales tax on meals is unreliable. With 13 restaurants in the city, one closure would have a significant impact on the revenue. In addition, with Medford just minutes away, residents and visitors alike would have no reason to eat in Jacksonville and pay this unfair sales tax on meals.

Supporters of this sales tax on meals have until August 10 to collect enough signatures.  GREG ASTLEY, ORLA

In a recent legislative session, Democrats in the majority voted to eliminate a tax credit for business with a simple majority vote, claiming that elimination of the tax credit was not a tax increase even OregonRLA.ORG 9

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Oregon Restaurant & Lodging Association | SUMMER 2018

THE IMPORTANCE OF ADVOCACY Members Play a Critical Role in Helping Protect the Industry.

One Big Night 2018 The Nines, Portland

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t’s post-primary/pre-general election right now, which means there is a little bit of a lull in activities for campaigns here in Oregon. Candidates are putting county fairs on their schedules or planning to walk in a local Fourth of July parade; some may even be knocking on doors or holding town halls or BBQ fundraisers.

These campaigns will heat up again come late August as candidates attempt to be elected this November to whatever office it is they hope to hold. From the Governor’s race to State Senator or State Representative and from County Commissioner to City Council, each of these positions has the ability to impact our industry.

Local elected officials have recently passed or tried to pass increases in lodging taxes, a soda or sugary beverage tax and even a “tourist tax.” State elected officials have recently passed increases to the minimum wage, implemented paid sick leave and a new scheduling law, and this year disconnected us from the federal tax code, costing businesses millions of dollars.

The work we do advocating for the hospitality industry, in partnership with you, is critical.

We rely on you for local intelligence about issues, support of our Political Action Committee (PAC) and Local Political Action Committee (LPAC), and fostering

relationships with elected officials so we have the opportunity to be part of the conversation before decisions are made.

Having good relationships with our elected officials is important because it means we have a chance to talk with them before they make critical decisions. We can share our stories and the impact proposed legislation would have on our employees and our industry, and the economic benefit we bring to our local communities and our state. When one of you can pick up the phone or have a meeting and talk directly with an elected official, it can impact their opinion, change their mind and help them understand better how the decisions they make can affect their friends, neighbors and community.

Learning about issues early means we can help educate elected officials on that issue and make sure they consider all the pros and cons before advocating or deciding. It also means we can bring ORLA’s resources and experience to the table to be part of the conversation and that you, as operators and owners, can share your personal stories.

Finally, your financial support of our PAC and LPAC means we can help candidates who understand our issues and who have the ability to assist in advancing Oregon’s hospitality industry. A special thank you to the members that stepped up to sponsor our recent One Big Night annual auction

and dinner: Liberty Mutual Insurance, Food Services of America, McDonald’s, Oregon Beer & Wine Distributors Association, Provenance Hotels, Adobe Resort and Restaurant, Fisher Phillips, Portland Marriott Business Council, Oregon Brewers Guild and Fournier Group. When you sponsor or show up to bid and buy auction items, you’re giving us the ability to help bring balance to the Legislature so good public policy can be passed. When we have a local issue like the Jacksonville Sales Tax on Meals and you donate to our LPAC, you help us defeat poor legislation that would harm our industry.

People who hold public office may not have worked in the hospitality industry before, they may not understand the daily challenges you face and the hurdles you have to overcome to provide jobs, serve customers and contribute to your community.

Our advocacy work at ORLA helps educate and inform and yes, persuade those people who make decisions about how you can run your business and your life.

When you step up as an ORLA Champion, whether it’s by actively participating in faceto-face meetings, testifying on legislation or making a contribution, you help us get that much closer to making a difference.  GREG ASTLEY, ORLA

OregonRLA.ORG 11

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Oregon Restaurant & Lodging Association | SUMMER 2018

LOTTERY RETAILER NOTES ORLA Revives the Lottery Committee, Engages Retailers in Upcoming Activities

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RLA’s subcommittee on Lottery has met twice this year in preparation for the upcoming contract negotiations and renewal in 2020.

At the first meeting, Lottery Director Barry Pack and Chief Gaming Operations Officer Farshad Allahdadi shared with Lottery Committee members some updates and their vision for the Oregon Lottery in the coming months and years.

One of the updates they discussed centered on the use of mobile phones for lottery products. To begin with, mobile applications might be as simple as electronically “scratching” a ticket to see if you’ve won. Phones can already check for winning numbers on lottery tickets. At least five states are currently offering mobile gaming to customers.

Director Pack also shared ideas they are considering for the future including a virtual sports betting game with animated characters.

The game would be viewed on a monitor, like Keno. It is currently used in Europe as well as in Pennsylvania.

In discussing the timeline for contract negotiations for 2020, a rough outline of events and dates included: • Oregon Lottery “Roadshow” – Fall/Winter 2018 • Discussions with retailers and draft contract – Summer/Fall 2019 • Final contract out to retailers – January 2020 • Contracts signed – June 30, 2020 The ORLA Lottery Committee will be meeting approximately every two to three months until July 2020, with our next meeting date in August 16, 2018 at 1:30 p.m. at the ORLA offices.

For more information or if you’d like to participate in the ORLA Lottery Committee, please contact Greg Astley, Director of Government Affairs at Astley@oregonrla.org.  ORLA OregonRLA.ORG 13

NAVIGATING GDPR Have You Received a Privacy Policy Update Lately?

U

nless you’ve been hiding under the proverbial rock the past few weeks, you’ve likely been getting a lot of emails about “updated privacy policies.” You might have simply deleted them all, but this article explains why you received them and what you need to know.

Once they visit the website, they might receive a cookie on their computer tracking their IP address, submit an online form requesting more information, get added to an email newsletter, etc., and now suddenly the local company here in Oregon has their data and are now subject to GDPR compliance. See how easy that was?

They are all related to a new European Union (EU) law called General Data Protection Regulation, or GDPR for short, which became enforceable on May 25, 2018.

In addition to how easy it is to collect data on EU “data subjects” and therefore be a “data controller” and subject to GDPR, most experts also believe that it is only a matter of time, given all the high-profile privacy and data issues that we’ve seen recently in the U.S., until similar laws will come to the states.

The law’s primary intent focuses on transparency and how businesses collect, process, use, and protect personal data of those in the EU. However, most experts agree that it can affect marketers and businesses around the world, even if they’re not in the EU.

GDPR provides several important new rights to EU residents, including the right to know what personal data an organization, or “data controller,” has collected on them, and the right to have that data erased.

Basically, after May 25, 2018, if a business is not in compliance, it could result in damage to their brand and reputation, as well as potentially facing large fines up to four percent of a company’s revenue or $20 million (whichever is greater). While most companies in the EU have acted, most in the United States have not.

In talking with local businesses, we’ve realized that most either haven’t heard about GDPR, are simply ignoring it, or they just don’t think the law applies to them because they aren’t in the EU.

We recommend that local hospitality businesses DO take this seriously, even though it may seem superfluous or that you will never need it.

To better understand GDPR, it is essential to understand the different roles under the law.

The reality is, however, that it is very easy to collect and process data from residents in the EU, especially in the hospitality industry.

“Data Subjects” These are the web visitors, contacts, leads, and customers who are EU residents and whose information is stored in one of your databases. Even if you don’t sell in the EU or are not located in the EU, you likely still have data subjects as described above.

For example, let’s say somebody lives in the EU, but they are planning a trip to Oregon to visit family who live here. The EU resident is looking for places to stay, places to eat, and things to do while on their trip.

In their research, they find the websites of local providers such as hotels, restaurants, and destinations.

“Data Controller” This applies to anybody who collects and manages any personal information about folks who qualify as “data subjects.” This can happen on your website by default if you use cookies (most websites do), have online forms, use an email marketing list and/or a CRM, and more.

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“Data Processor” This refers to any platform your company uses to capture, process, and store information about “data subjects” as described above. This can include, but is not limited to, your website, marketing platforms like Fishbowl or MailChimp, social media sites like Facebook and Instagram, Google Analytics, and more.

Oregon Restaurant & Lodging Association | SUMMER 2018

Moving towards GDPR compliance is kind of like wearing a seat belt or having insurance. You hope like crazy you never need it, but if you ever do, you’re incredibly grateful that you have it. In the meantime, you still wear your seat belt, and you continue to pay hundreds or thousands of dollars every month for your insurance policy.

The last thing you want to do is damage your reputation or even turn away potential customers in the EU completely.

We have seen some websites block EU traffic entirely, but then we have also seen people complaining on social media about brands that are doing so, which in turn is harming their brand.

While it can certainly be overwhelming, there are some practical steps that a local business can take, including: • Reviewing their privacy policy and other policies to make sure it covers GDPR requirements • Modifying their website to include proper transparency and consent notices • Reviewing agreements with third party programs that might process data on their behalf • Putting new processes in place to handle the requirements of the law • and educating their team on what it all means For all the reasons mentioned above, we recommend consulting with an attorney or a local GDPR consultant right away to help move towards compliance.

At its core, being transparent and taking more precautions of how we use and protect the data of all internet users is a good thing for all of us.

Acting now protects your brand, positions you as a market leader, and helps you stand out in the market place.  TIM FAHNDRICH, THIRD RIVER MARKETING

About

Tim is the president and co-founder of Third River Marketing, located in Salem, Oregon.

Third River Marketing is a nationally recognized digital media and marketing agency specializing in helping local businesses become market leaders in their community.

For more detailed information or questions visit: https://bit.ly/trmgdpr.

(Disclaimer: We are not attorneys. Nothing in this article is to be taken as legal advice.)

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OregonRLA.org/HealthPlan OregonRLA.ORG 15

WORKFORCE 2.0 Best Practices and Tools for Recruiting and Retaining Employees

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ere’s the good news: year over year, 2016 to 2017, the hospitality industry ranked second for job growth in Oregon at a rate of 3.9 percent. The challenge: how do we fill the 210,000 jobs we have?

With Oregon unemployment at a historic low of 4.1 percent, everyone is lamenting about the difficulty in finding employees.

March’s 2018 Oregon Economic and Revenue Forecast notes that “…the tight labor market is resulting in faster wage gains here in Oregon than in the typical state.”

Business owners expressed concern about recent legislation to increase minimum wage, but many have told me they are now offering above minimum wage in competitive attempts to attract workers.

Retention Trouble Nationwide, an almost unbelievable and very disheartening and expensive fact - 72.5 percent of people left their foodservice or hospitality positions in 2017. While we struggle with the high cost of hiring associates, the conversation is also turning to the high cost of losing employees.

Training time, costly product and customer service mistakes, and overtime paid to cover unfilled positions are direct hits to the bottom line.

I was fascinated to find a Turnover Cost Calculator with a shocking example. For a business that had 150 employees, and a turnover rate of ‘only’ 11 percent, a reduction in turnover of 20 percent would save an estimated $313,000 annually in training and opportunity costs. Check it out and use this template to estimate your own potential savings: bit.ly/TurnoverCostCalculate.

Emerging Best Practices Addressing the Employment Challenge While some managers interpret that the current generation lacks a focus on and commitment to employment and loyalty, others are finding creative and successful ways to help fill positions and reduce

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turnover by addressing the priorities of today’s employee.

concept can be replicated by following the type of advice advocated by Jack Altman.

I think Jack Altman, CEO of Lattice, summed it up well when he wrote “Younger workers… prioritize things like personal growth and career opportunity over income and job security. Giving your employees authentic opportunities for growth is something you have to build into the fabric of your company.” You can read more at bit.ly/2sHIfee.

• When promoting your positions, illustrate a pathway for growth within your organization as well as the industry.

Chipotle does a great job with this concept, see an example at Careers.chipotle.com/career-path. For foodservice operators, the National Restaurant Educational Foundation offers a great interactive tool at Careerpath.ChooseRestaurants.org. The American Hotel & Lodging Association

Interpretation. We, as an industry, can find ROI in nurturing employees’ values to attract and retain them by offering pathways and assistance to help them meet their goals. One way to do this is via education and training.

“Train people well enough so they can leave, treat people well enough so they don’t want to.”

- Richard Branson There is growing proof that this approach is working, and that the investment pays off.

CNBC does a nice round-up at http://cnb. cx/2JFBt2i where they note; • “College tuition assistance programs are one of the most successful tactics for getting employees to stick around.

Starbucks has found that education benefits kept baristas behind the counter longer… employees enrolled in its college program were 1.5 times more likely to stay with the brand and are being promoted at 2.5 times the rate of those that are not enrolled.”

• McDonalds is slashing eligibility requirements and more than tripling its benefit. “We know that people stay with us longer when they participate in these programs,” says Rob Lauber, chief learning officer at McDonald’s... “And people that stay longer deliver a better customer experience for us.”

Though these large-scale programs may seem out of reach to smaller operators, the

Oregon Restaurant & Lodging Association | SUMMER 2018

Educational Foundation also features a helpful resource at bit.ly/WorldofOpportunity.

• You can help potential applicants understand what they will learn and how the experience can be applicable to other job and life goals even if they don’t express a desire to stay in the industry. Need ideas?

I had fun searching for ‘Skills I Learned from My Restaurant / Hospitality Job” where I found pages ranging from a sarcastic but authentic testimonial at bit.ly/2l2Splj to thoughtful reflection at

bit.ly/15FoodServiceSkillsForLife to a more academic approach at bit.ly/HospitalityLifeSkills. Also consider sharing testimonials from past employees about the value of their experience with you.

• Build a relationship with your local community college or university and consider offering tuition assistance. You can find your area’s state school’s offerings at bit.ly/OregonCollegeTrainingPrograms.

They are also experts at helping your employees find and follow a career path with resources such as MyPathcareers.org.

By building these relationships you can also help your employees discover resources that include GED assistance to basic skills tutoring, as well as potential financial assistance. This type of support is a proven valuable recruitment and retention tool!

• Offer and potentially fund skills-based training to help employees join and advance within your organization.

Affordable and internationally accredited online courses for line employees such as restaurant server, front desk representative, kitchen cook, housekeeping attendant, and security office are offered via the American Hotel & Lodging Educational Foundation at ahlei.org/Certifications/Line-Employees.

Remember the Oregon-customized guest service class is available at OregonGuestService.com.

From this effort we developed an encouraging relationship with enthusiastic partners at WorkSource Oregon in Lincoln County. WorkSource Oregon is a network of public and private partners who work together to “effectively respond to workforce challenges through high-quality services to individuals and business, resulting in job attainment, retention, and advancement.”

They are the agencies most in touch with untapped populations who could help fill those 210,000 jobs and provide critical support for both the employee and employer in that effort.

Our next step is to expand our partnerships and phase-in a more comprehensive program. We believe the model has potential to replicate throughout the state, and our hope would be to leverage available state and federal training funds and Oregon Employment Department staff expertise to help serve industry’s workforce needs.

An unexpected benefit was learning about the resources WorkSource offers to our employees, previously unknown to most of us! These include funding and staff support for employees such as uniform purchase, housing and transportation vouchers, and skills and mental health counseling.

We are encouraged by the potential to offer hospitality business partners more active assistance with our industry’s workforce challenge and our organizations will be providing regular updates and resources.  WENDY POPKIN, ORLAEF

More Tools on the Horizon!

ORLA’s Education Foundation partnered with the Oregon Coast Visitors Association and the owners of the Overleaf Lodge & Spa, Kristin and Drew Roslund, this year to secure grants from Travel Oregon and the Siletz Tribal Charitable Contribution Fund. Funds awarded were used to pilot a workforce development program in Waldport. The target was recruitment and retention via a program that offered free skills-based certifications.

About

Wendy Popkin is the Executive Director for ORLA’s Education Foundation (ORLAEF), a nonprofit foundation dedicated to supporting the educational and training needs of the hospitality industry. Wendy is a 32-year career veteran who describes herself as “fanatically enthusiastic about helping others enjoy the same type of fabulous career opportunities I have enjoyed in the hospitality industry.”

OregonRLA.ORG 17

JOIN US

AND SEE WHAT YOU CAN GAIN FROM KEYNOTE CLINT PULVER!

CLARITY INSIG HT S

GAIN?

WHAT DO YOU HAVE TO

It will be fun, meaningful, and memorable for all!

C O N N E C TI ON KNO WLEDGE

MARKET SH ARE

R E TE N T I O N

EF F I CI ENCY

C O S T-S AVIN GS

ENTHU SIA SM

NE W TO O LS

AT T E N D O R L A’ S A N N U A L C O N V E N T I O N !

SEPTEMBER 30 - OCTOBER 1, 2018 EMBASSY SUITES BY HILTON PORTLAND WASHINGTON SQUARE, TIGARD

ANNUAL MEMBER MEETING

Hear a recap of the successes and challenges over the past year and help elect the Board of Directors.

VENDOR SHOWCASE

Meet with our allied members to talk and learn about what products and services will help your business thrive.

HOSPITALITY INDUSTRY AWARDS DINNER

INDUSTRY RELEVANT PROGRAMING

Celebrate the 2018 Restaurateur, Lodging Operator, Allied Member and Employee of the Year.

Learn key strategies from speakers and breakout sessions specific to Oregon's hotels and restaurants.

NATIONAL AFFILIATES

INDUSTRY CONNECTIONS

Hear the National Restaurant Association and American Hotel & Lodging Association discuss issues impacting our industry.

Network with your peers and cultivate meaningful industry relationships.

BOOK A ROOM NOW!

Book your room at Embassy Suites by Hilton Portland Washington Square early for the best pricing and availability.

Convention room rates available. Call 1.800.757.4608 and mention the ORLA room block.

REGISTER YOURSELF AND YOUR MANAGEMENT TEAM TODAY! 18

Oregon RestaurantOREGONRLA.ORG/CONVENTION & Lodging Association | SUMMER 2018 | 800.462.0619 | #ORLACON18

P R E SE NTI NG SP O NSO R :

K EY N O TE SPO N S O R S :

AWAR D SPO N S O R S :

S UPPO RT ING S PO NS O RS: BREAKO UT S PO NS O RS :

VENDOR SHOWCASE • ABC Enterprises, Inc. • Acculock • Alice • CertaPro Painters • Creative Lighting Company • Crystal Investment Property • Deacon Construction • Dr Pepper Snapple Group • Dyson • Elliott, Powell, Baden & Baker

MEAL SPONSOR:

SPIRITS SPONSOR:

Garth T. Rouse & Associates | Sysco Portland

CertaPro Painters | Clark Nuber | RoHillCo Insurance Services

• Energy Trust of Oregon • Enterprise Merchant Solutions • Fisher Phillips • Food Waste Stops With Me • Fournier Group • GNSA • GE Appliances/Hospitality Supply • Gecko Hospitality - Recruiting • HospitalityVision • HR Annie Consulting • Liberty Mutual Insurance

• Luminant Digital Security • McDonald Wholesale • My Accounting Team • Northland Furniture • Penridge Global • RoHillCo Insurance Services • Peterson Equipment Co. • Restaurant Technologies • SAIF • Snag • SeQuential

• Serta • S.M.R. Hospitality Resources • STR • Summit Cleaning & Restoration • Togather Restaurant Consultants • Vertical Booking • Young’s Market Company of Oregon

THERE’S A LOT TO GAIN WHEN THE INDUSTRY COMES TOGETHER! OREGONRLA.ORG/CONVENTION | 800.462.0619 | #ORLACON18

OregonRLA.ORG 19

2018 CONVENTION EDUCATION PROGRAMS INCLUDE: KEYNOTES MENTORSHIP VS MANAGEMENT Clint Pulver

Now more than ever, employees are looking for leadership that supports, encourages, and gives them the tools they need to create an environment that allows them to grow and make an impact. In this unforgettable keynote that is designed to inspire management and corporate leadership, Clint demonstrates the “WHY” of mentorship in the workplace, and that every employee is just one success story away from a caring somebody. In his role as a Corporate Keynote Speaker from the Millennial generation, his message is on the power of Mentorship vs Management and the lasting impact it creates in an ever-changing corporate culture. The presentation reaffirms, validates, and inspires today’s CEO’s and management teams that a simple belief in others can make all the difference.

CONNECTED HOSPITALITY OPERATIONS Alex Shashou, Alice

This session will show you how impactful centralizing operations can be; lowering costs, improving the guest experience, and ultimately allowing you to better compete in today’s digital age. Shashou is President and Co-Founder of ALICE, a hotel operations platform enabling staff to interact with both the guest and each other to deliver the best service possible.

NATIONAL ISSUES, LOCAL IMPACT National Restaurant Association and American Hotel & Lodging Association

OREGON’S POLITICAL LANDSCAPE: NOVEMBER 2018 AND BEYOND Jason Brandt, Greg Astley, ORLA

There are a number of federal issues that our affiliates, the National Restaurant Association and American Hotel & Lodging Association, have been engaged on. Representatives from our affiliates will talk about some of the trends and the local impact these national issues have on or could affect our industry as well as how to navigate the realities of new regulations.

ORLA’s Government Affairs team will share inside information regarding the latest polling data leading up to the November General Election, the status of state measures that have qualified for the ballot, and projections of what the makeup of the Legislature will look like for the 2019 Legislative Session. Do not miss your opportunity to GAIN access to the latest in political intelligence.

BREAKOUTS

RETURN TO WORK Pat Morrill, SAIF

MENTORSHIP VS MANAGEMENT IN ENGAGING MILLENIALS Clint Pulver In this unique hands-on and interactive follow-up presentation, Clint will demonstrate the simple and effective “HOW-TO’s” in creating the connection of a mentor instead of just a manager in your business. You will experience firsthand and in real-time the simple but actionable take-aways that are vital for anyone that wants to inspire, retain and engage the Millennial Generation.

FACEBOOK STRATEGIES FOR RESTAURANTS AND SMALL BUSINESS OWNERS Kali Kardas, McDonald Wholesale

Challenged with limited time and a small (or no) budget for marketing? Learn tips and ideas for creating better photos, better copy, and more engagement on your Facebook page. This session will cover examples, overview the advertisement platform, and resources to grow your business with social media.

Regardless of the size of your business, finding productive modified duty for your injured chef or housekeeper can be a challenge. But, maybe you haven’t thought about some of the creative solutions we have used to get your staff back working.

In this solutions-oriented workshop we’ll share some of success stories and examples you can try in your business.

Learn how to use the Employer at Injury Program funds and further cut your time loss costs.

THE STATE OF THE OREGON HOTEL INDUSTRY Emile Gourieux, STR

In this popular industry data presentation, Emile from STR will examine how Oregon’s hotels are performing compared to the rest of the United States, paying special attention to the Portland market and key submarkets throughout the state. We will also take a deeper dive into the data to look at day-of-week trends, segmentation (group vs. transient), F&B performance and even supply pipeline.

THERE’S A LOT TO GAIN WHEN THE INDUSTRY COMES TOGETHER! 20

Oregon RestaurantOREGONRLA.ORG/CONVENTION & Lodging Association | SUMMER 2018 | 800.462.0619 | #ORLACON18

C ON V ENT I ON PRES ENT I N G S PONS OR :

DAMAGE EVENTS AND DISASTERS: MINIMIZING NEGATIVE IMPACT TO YOUR GUESTS, AND YOUR BUDGET Chris Nordyke, Summit Cleaning and Restoration

Whether it’s a sick dog mess in the 2nd floor guest hallway, a faulty fire suppression system that floods 8 guestrooms, or an electrical fire in the laundry room, there are specific steps you can take that will minimize both the impact to your guests, your team, and your budget.

We’ll discuss the most common damage events that occur on properties, as well as the steps you and your team can take before and after a damage event, to lessen the impact to your guests and your bottom line. All attendees will receive a sample emergency response plan they can review with their team, and a certificate for a free, customized 2-page onsite plan for their property.

WHAT TO DO WHEN YOUR EMPLOYEE SAYS #MeToo? Shane Swilley, Cosgrave Vergeer Kester LLP, and Darcey McAllister, HRT Northwest

The #MeToo movement has inspired people across the country and around the world to take a stand and speak out against sexual harassment. Please join employment law specialist Shane Swilley for a discussion on employers’ legal obligations and best practices for how to respond when an employee reports harassment at work.

ANNUAL MEMBER MEETING ALL MEMEBRS INVITED Jason Brandt, President & CEO, ORLA

The Annual Meeting of the members of Oregon Restaurant & Lodging Association (ORLA) will be held on Sunday, September 30, 2018, 11:30 a.m. in conjunction with the Annual Convention.

Agenda items will include a briefing on the status of the association and election of the ORLA Board of Directors.

MASTERING YELP FOR YOUR BUSINESS John Carroll, Yelp

A Bright Local study found that 91 percent of consumers turn to review sites to determine if a local business is a good business. How does your business measure up? Online reviews are the reflection of how you satisfy your brand promise. Learn the steps you need to take to master your online reviews, avoid common pitfalls, and grow your business by focusing on your customers.

Note: this is a partial program list; agenda is subject to change.

Visit the website for the most up-to-date info.

REGISTER YOURSELF AND YOUR MANAGEMENT TEAM TODAY! OREGONRLA.ORG/CONVENTION | 800.462.0619 | #ORLACON18

OregonRLA.ORG 21

CHRIS NORDYKE, SUMMIT CLEANING & RESTORATION AND TARAN PATEL, A-1 HOSPITALITY GROUP AT COLUMBIA GORGE HOTEL & SPA

Gaining Ease of Mind ORLA Programs Providing Members with Cost Savings and Solutions

22

Oregon Restaurant & Lodging Association | SUMMER 2018

H

ave you ever longed to clone

The Oregon Restaurant & Lodging

able to provide everything from health

yourself so you’d have more

Association hasn’t found a way to make

and workers’ compensation insurance to

time in the day? Or pined

those things a reality, but they are doing

furniture and supplies. Vendors pay to

for a money tree so you didn’t have to make

what they can to help you find more time,

participate in this program, which means

tough decisions about equipment or layoffs?

save money and solve some common

every time you sign up with an ESP

Does the idea of a genie in a bottle able to

problems. Through the Endorsed Service

provider you are also supporting ORLA’s

grant just three wishes sound like the only

Provider (ESP) program, ORLA has

advocacy work and member services.

solution to your prayers?

negotiated discounts with trusted vendors OregonRLA.ORG 23

ORLA also offers the Hospitality Hub program, which is another way to access deals on goods and services. Companies such as Creative Lighting Solutions, SeQuential, and Enterprise Merchant Solutions offer discounts and other benefits that are only available to members.

Members regularly share that they appreciate having a set of vetted companies they can turn to for ongoing needs as well as when a problem arises.

We explored some of the ways ESP and Hospitality Hub partners are making

“It’s nice that our employees have a ‘one stop shop’ to look for the products and services they need...”

- Taran Patel, A-1 Hospitality Group at Columbia Gorge Hotel in Hood River

a difference for Oregon’s hospitality industry.

Taran Patel with A-1 Hospitality Group, which owns the Columbia Gorge Hotel in Hood River and Pendleton Travelodge, is a customer of a few of those services including Summit Cleaning & Restoration and GNSA (HR and payroll). He also frequently utilizes the discount offered by Office Depot to purchase needed supplies. “It’s nice that our employees have a ‘one stop shop’ to look for the products and services they need to get the job done on a daily basis without having to waste much time searching around,” he said. “ORLA has negotiated fairly good prices for us as business owners and helps us know we’re getting the biggest bang for our buck.”

When multiple staff are tasked with visiting vendors to make purchases, tracking down invoices inevitably becomes a problem.

With the Office Depot program, records of all company purchases can be easily

24

Oregon Restaurant & Lodging Association | SUMMER 2018

accessed through an online portal. “We can

comp. Safety podcasts are coming in July.

if that worker later needs to seek medical

set up reoccurring orders, which makes it

We’re also taking our show on the road and

care, the facts have been recorded and can

very efficient for us as operators,” Patel said.

going to all of the regional meetings ORLA

be included with the claim form (801) the

“Our employees appreciate it too.”

is having with its members. We bring a

employer files with SAIF. The information

safety and health person to talk about safety.

on the incident report can also be used to

Patel also said the fact that ORLA has vetted

Our goal is to help educate the restaurant

help prevent future accidents and watch for

these suppliers gives him peace of mind that

and lodging members that support ORLA.

patterns that indicate a larger problem.

he’ll receive good service and good deals.

We want to help improve their experience

Keeping staff members happy and

and drive their cost down because that’s a

An employee accident is always traumatic

controllable cost for small business owners.”

for a company. When there’s a true disaster – a fire, flood or a crime scene – it can cause

working hard means providing them with a safe working environment. That’s always

SAIF understands that hospitality company

a real panic among staff and guests. Newly

a goal for SAIF, Oregon’s not-for-profit

owners wear many hats and often can’t

approved ESP participant Summit Cleaning

workers’ compensation insurance provider,

afford a dedicated risk management

& Restoration (which was previously a

which became an ESP earlier this year.

professional to advise them on worker

Hospitality Hub partner) understands

The company offers qualifying ORLA

safety issues. It offers some of that support

this and works hard to minimize stress for

members an additional 10 percent off and

by passing on best practices and solutions

everyone involved.

no annual premium.

to common problems. One red flag to watch for is a workplace where a number

“Our number one objective when any of our

Pat Morrill, agency and group program

of small accidents occur. “If you have a

hotels has a damage event is to minimize the

coordinator, said the company is committed

lot of those little ankle-biter claims, you’re

impact to normal business operations,” says

to offering ORLA members more than

statistically more likely to get a big one

Chris Nordyke, the company’s vice president

just a discount. The company provides

soon,” Morrill said.

of marketing and sales. “We do that through intentional communication, the way we

each policyholder with a ‘return-to-work’ specialist who helps workers get back to

Another important thing to understand

manage and deploy people and vehicles,

their regular duties as quickly as possible.

is the difference between filing internal

and how we talk to their team. All of that

ORLA members work with specialists who

incident reports and claims with your

is really carefully orchestrated so their

are familiar with the hospitality industry

workers’ comp company. “That’s been

guests and staff can continue to function as

and have a good idea of what it takes to get

a big ‘Aha!’ moment at meetings,” she

normally as possible.”

back behind a front desk or kitchen line.

said. “Some businesses send people to the emergency room every time someone

Fires and water events require quick and

All ORLA members benefit from SAIF’s

bumps a toe or cuts a finger. That’s not a

professional containment. The smell

program to educate employers about ways

mandatory thing.” If an injured person

of smoke can waft into places that are

to reduce workers’ comp claims. “We have

requests or obviously needs medical help,

unaffected by fire, causing guests to

a dedicated section on ORLA’s website

they should always receive it. But for a

complain or demand refunds. Water that

which will be populated with articles and

minor incident, the industry best practice

isn’t extracted will spread into new areas or

safety references specifically targeted to the

is to capture what happened in an incident

up walls, causing additional damage. One

hospitality industry,” Morrill said. “It has

report so there’s a record of it. Those

of the services Summit provides through the

tips and tricks on how to manage workers’

reports can be kept at the company, and

ESP program is setting up protective walls OregonRLA.ORG 25

that seal off those sections of the property and prevent further damage. The company provides this emergency stabilization to ORLA members for free (up to $1,500).

Sometimes potential disasters don’t reach the public eye, and it’s vital that businesses keep it that way. Summit provides the utmost in discretion when offering another disaster service: mold inspection and removal. “Our team is very intentional about protecting our customers from negative attention or bad press,” said Nordyke.

As wages increase and good help gets harder to find, many hotels struggle to find affordable, quality maintenance staff.

Summit’s facility services division helps hotels by providing regular care of carpets,

“We take those things off their plate so they can pay more attention to the guest experience.”

- Chris Nordyke, Summit Cleaning & Restoration

tile and furniture at a discount. “It allows hotels to outsource all the punch list maintenance for anything you walk on or sit on,” Nordyke said. “We take those things off their plate so they can pay more attention to the guest experience. That means the in-house team is purely focused on guest requests and spot cleaning. How quickly they respond to needs like ‘my lightbulb is out’ or ‘my toilet is plugged’ is what creates awesome TripAdvisor reviews.”

Given how busy hospitality owners are, another thing that can be hard to focus on is researching systems and solutions that will make their business more profitable.

In addition to offering a $500 payment to new merchant accounts and consistent fees for credit card processing and commerce-enabling technology, First Data

26

Oregon Restaurant & Lodging Association | SUMMER 2018

Corporation is dedicated to consulting

down, but patronizing this service also

with small and medium-sized businesses to

speaks to her on a philosophical level.

help them find cost-saving measures and solutions to problems. “We pride ourselves

“I’ve never minded paying fees that help

on helping business owners simplify their

musicians and other workers,” she said.

daily tasks in the front office or back

“That ORLA can offer a discount to

office,” said Jennifer Smith, regional sales

people like me who have a small business is

director. “Even if they have no office, we

phenomenal. It helps me be a helper.” She

have something for everything.”

has a personal connection to this particular service; one of her bartenders is a musician

The company’s group of solutions includes

and has his music on BMI, so using it allows

handling gift cards, loyalty programs,

her to support his second career as well.

TeleCheck processing, data analytics, cash advances and fraud protection. Anytime an

Hanna placed a high priority on providing

ORLA member signs up for one of First

health insurance for her employees, so she

Data’s services, company representatives can

already had it as well as workers’ comp

sit down with them and look at ways other

when she joined ORLA. However, she

services could benefit their business.

says that when it comes time to revisit those relationships she’ll look more closely

First Data has been an ESP for 13 years,

at the ESP program. She sees tremendous

making it one of the longest programs in

value in it, both for herself and the

ORLA’s current portfolio. “We’ve been

industry as a whole.

extremely impressed with the support and promotion of the program by ORLA,

“To have these key things that make it

mostly from John Hamilton but also

that much easier for a business owner to

from the whole sales team,” Smith said.

do business is amazing, especially in the

Association members are grateful that the

restaurant industry, which can be fiscally

company has local sales representatives to

volatile,” she said. “Not everyone can afford

assist them, and that revenue First Data

big insurance bills or helping employees

derives from the partnership is directed

with 401(k)s. The fact that ORLA makes it

back to ORLA to support the hospitality

easier for restaurants and bars to do that is

industry statewide.

indelible.”  SOPHIA BENNETT

Elizabeth Hanna with Mad Hanna, a neighborhood bar in NE Portland, is a relatively new member of ORLA. She takes advantage of the five percent discount available with the music licensing service BMI. She appreciates that it keeps her costs

ENDORSED SERVICE PROVIDERS

ORLA partners with some of the industry’s most reliable purveyors to offer you the highest quality service at competitive pricing.

We’ve negotiated valuable discounts and services on behalf of our members, helping you find solutions for a healthy bottom line.

CLEANING & EMERGENCY SERVICES: Summit Cleaning & Restoration - $400 invoice credit for Facility Services Program customers, free spot removal and stain treatment kit and clinic, free Level 3 room deordorization treatments (2x/year), free Emergency Stabilization (up to $1,500) and much more!

CREDIT CARD PROCESSING: First Data - Receive up to $500 for new merchant account*! Low rates, local service representatives, and rates don’t change for ORLA members.

HEALTH COVERAGE: ORLA Health Plans - Essential healthcare coverage plans from $35-$90** a month per employee. Learn more from plan administer, Garth T. Rouse & Assoc.

MUSIC LICENSING: ​BMI - 5% discount on membership, another 5% when you license and/or pay in full online, plus 10% discount for timely payment.​​ ​ MARKETPLACE FOR HOURLY JOBS: Snag - Special member pricing including a 10% discount. ​ FFICE SUPPLIES, FURNITURE, O PRINT & PRODUCTS: Office Depot - Up to 80% off Manufacturers Suggested List Price. Create customized buying list to fit your needs. ​ PROPERTY & LIABILITY INSURANCE: Liberty Mutual Insurance - The only Group Dividend Property and Liability program in Oregon whose policyholders have potential for a dividend. ​ TRAINING TO FIGHT SEX TRAFFICKING: Guardian Group​​- 10% discount on in-person training and Guardian Seal Virtual Training program. ​ WORKERS’ COMP INSURANCE: SAIF - Additional 10% discount for qualifying ORLA members*** and no minimum annual premium. ​* See details for qualifications. *​ * Setup fees may apply. *** Applies to to ORLA members in good standing that meet the established underwriting and eligibility standards for the plan.

Find out more at OregonRLA.org/ESP OregonRLA.ORG 27

THANKS TO YOU OVER $685 MILLION TO

STATE PARKS SINCE 1999

28

Oregon Restaurant & Lodging Association | SUMMER 2018

Lottery games are based on chance and should be played for entertainment only.

OregonRLA.ORG 29

Where to go for training: O R L AT R A I N I N G . C O M

Industry Training That Supports Oregon Hospitality!

30

Oregon Restaurant & Lodging Association | SUMMER 2018

O R L A’ S A N N U A L P R O D U C T R E S O U R C E G U I D E Consider supporting these companies who support Oregon’s restaurant and lodging industry.

COMPANIES BY NAME ABC Enterprises, Inc. Tony O’Dierno: 503.582.8238 PO Box 793 Wilsonville, OR 97070 abc@abcenterprisesinc.com Abel Insurance Agency Harry Abel: 541.267.4124 93704 Newport Lane Coos Bay, OR 97420 harry@abelinsuranceagency.com Florence: 541.997.3466 875 Hwy. 101 Florence, OR 97439 Gold Beach: 541.247.2415 94210 Second St. Gold Beach, OR 97444 Newport: 541.336.2269 324 S.W. 7th, Suite A & B Newport, OR 97365 Acosta Sales & Marketing Robin Krummel: 503.624.6747 16112 S.W. 72nd Ave. Portland, OR 97224 rkrummel@acosta.com | acosta.com

Albany Visitors Association Jimmie Lucht: 541.928.0911 110 Third Ave. S.E., Suite A Albany, OR 97321 jlucht@albanyvisitors.com albanyvisitors.com ALICE-App Karen Clancy: 818.337.3466 18757 Burbank Blvd.

Tarzana, CA 91356 karen.clancy@alice-app.com alice-app.com Amana PTAC Steve Coleman: 360.574.8227 7313 N.E. 167th Court Kenmore, WA 98028 scoleman@amana-ptac.com Amber Hotel Company Harish Patel: 818.851.3300 x 3311 28632 Roadside Drive, Suite 160 Aqoura Hills, CA 91301 sales@amberhc.com amberhc.com American Hotel & Lodging Association 202.289.3100 1250 Eye St. N.W., Suite 1100 Washington, DC 20005 ahla.com

ACRAnet May Warrick: 800.304.1249 x 1270 521 W. Maxwell Ave. Spokane, WA 99201 may.warrick@acranet.com | acranet.com

American Hotel & Lodging Educational Institute (AHLEI) 407.999.8100 6751 Forum Drive, Suite 220 Orlando, FL 32821 ahlei.org

Aislelabs Nilesh Bansal: 647.484.8024 111 Berkeley St. Toronto, ON M5A2W8 nilesh@aislelabs.com aislelabs.com

Ashland Chamber of Commerce Katharine Cato: 541.482.3486 110 E. Main St. Ashland, OR 97520 katharine@ashlandchamber.com ashlandchamber.com

Asian American Hotel Owners Association (AAHOA) 404.816.5759 1100 Abernathy Road, Suite 725 Atlanta, GA 30328 info@aahoa.com aahoa.com Auto Chlor Systems John Landis: 503.570.8070 19475 S.W. 118th Ave., Suite 3 Tualatin, OR 97062 landis@autochlor.com autochlor.com AZURE Karen Slusher: 971.200.8351 79709 Dufur Valley Road Dufur, OR 97021 karen.slusher@azurestandard.com azurestandard.com Baker Commodities Bill Frye: 503.289.1221 9901 N. Hurst Ave. Portland, OR 97203 info@bakercommodities.com bakercommodities.com Ball Janik Rob Wilkinson: 503.944.6051 101 S.W. Main St., Suite 1100 Portland, OR 97204 rwilkinson@balljanik.com balljanik.com Bar Business Magazine Art Sutley: 212.620.7247 55 Broad St., 26th Floor New York, NY 10004 asutley@sbub.com barbizmag.com Bargreen Ellingson Terry Arellano: 503.227.1161 3232 N.W. Industrial Road Portland, OR 97210 tarellano@bargreen.com bargreen.com

Bend: 541.617.9400 63046 Layton Ave. Bend, OR 97701 Barran Liebman LLP Sean Ray: 503.228.0500 601 S.W. Second Ave., Suite 2300 Portland, OR 97204 sray@barran.com | barran.com Beaverton Foods, Inc. Domonic Biggi: 503.646.8138 7100 N.W. Century Blvd.

Hillsboro, OR 97124 dbiggi@beavertonfoods.com beavertonfoods.com Bendistillery Jim Bendis: 541.318.0200 1024 N.W. Bond St. Bend, OR 97703 info@bendistillery.com bendistillery.com Benton County Environmental Health Bill Emminger: 541.766.6650 PO Box 3020 Corvallis, OR 97339 bill.emminger@co.benton.or.us co.benton.or.us Biokleen Barry Firth: 360.576.0064 5408 N.E. 88th St., Bldg. D-1, Suite 401 Vancouver, WA 98665 customerservice@biokleenhome.com biokleenhome.com ORLA ENDORSED BMI Jessica Frost: 651.402.2877 10 Music Square E. Nashville, TN 37203 bmi.com ORLA members get a 5% discount on membership, another 5% when you license and/or pay in full online, plus 10% discount for timely payment.

OregonRLA.ORG 31

COMPANIES BY NAME Bluevine Studio LLC Kathryn James: 503.312.8843 6525 S.E. 92nd Ave Portland, OR 97266 kat@bluevinestudio.com bluevinestudio.com

Clark Nuber PS Julie Eisenhauer: 425.451.7235 10900 N.E. Fourth St., Suite 1700 Bellevue, WA 98004 jeisenhauer@clarknuber.com clarknuber.com

Booking.com Laurens Ball: 504.517.4140 365 Canal St., Suite 2340 New Orleans, LA 70130 laurens.ball@booking.com booking.com

Coca-Cola Company George Allen: 503.207.4830 915 118th Ave. S.E. Bellevue WA, 98055 gallen@coca-cola.com swirecc.com

BPH2O, Inc. Bruce Porter: 971.361.4637 220 N.W. 8th Ave. Portland, OR 97209 bruce@bph2o.com bph2o.com

CoHo Res (Connect Hotel Reservations) Maili Morrison: 503.425.1444 7801 N.E. Greenwood Drive Vancouver, WA 98662 maili.morrison@cohores.com cohores.com

Bridgford Food Rex Wilcken: 916.660.2934 402 N. Willow Haven Ave. Lehi, UT 84043 rexwilcken@bridgford.com bridgford.com Brown & Brown Northwest - Bend Mike Mastroni: 541.390.1871 550 N.W. Franklin Ave., Suite 268 Bend, OR 97703 mmastroni@bbnw.com bbnw.com Caffe D’arte Joe Mancuso: 206.762.4381 33926 Ninth Ave. S. Federal Way, WA 98003 jmancuso@caffedarte.com caffedarte.com Central Oregon Visitors Association Alana Hughson: 541.389.8799 57100 S.W. Beaver Drive Building 6, Suite 130 Bend, OR 97702 alana@visitcentraloregon.com visitcentraloregon.com CertaPro Painters of Gresham Dennis Hodge: 503.894.9379 2410 S.E. 121st Ave. Portland, OR 97216 dhodge@certapro.com gresham.certapro.com Certified Folder Display Service, Inc. Matt Preston: 503.252.2570 12314 N.E. Whitaker Way Portland, OR 97230 mattp@certifiedfolder.com certifiedfolder.com Charlie’s Produce Tygann Billow: 503.573.4410 18332 N.E. San Rafael Portland, OR 97230 tygannb@charliesproduce.com charliesproduce.com Chosen Payments Sarah McKee: 805.910.1445 5401 Tech Circle, 2nd Floor Moorpark, CA 93021 sarahm@chosenpayments.com chosenpayments.com Clackamas County Tourism & Cultural Affairs Danielle Cowan: 503.655.8420 150 S. Beavercreek Road, Suite 245 Oregon City, OR 97045 info@mthoodterritory.com mthoodterritory.com

32

Columbia Distributing Lindsi Taylor: 503.274.9990 6840 N. Cutter Circle Portland, OR 97217 lindsi.taylor@coldist.com coldist.com Commercial Insurance Northwest Richard Hrubosky: 503.762.2470 8800 S.E. Sunnyside Road, Suite 202N Clackamas, OR 97015 rich@cinorthwest.com cinorthwest.com Coos Bay-North Bend Visitor & Convention Bureau Janice Langlinais: 541.297.2432 50 Central Ave. Coos Bay, OR 97420 director@oregonsadventurecoast.com oregonsadventurecoast.com Cosgrave Vergeer Kester LLP Karen Olson: 503.323.9000 888 S.W. Fifth Ave., 5th Floor Portland, OR 97204 kolson@cosgravelaw.com cosgravelaw.com Creative Lighting Michelle Whiting: 503.820.0228 17700 S.W. Upper Boones Ferry Road Portland, OR 97229 michelle@gocreativelighting.com gocreativelighting.com HOSPITALITY HUB - MEMBER EXCLUSIVE OFFER:

ORLA members get the first month free (up to $500) on CL Plus service programs; CL Premier account pricing including a 15% discount on commercial grade LED products and maximized Energy Trust and BPA incentives.

Crystal Investment Property Joe Kennedy: 503.530.1316 10260 S.W. Greenburg Road, Suite 400 Portland, OR 97223 info@crystalip.com crystalip.com SEE OUR AD ON PAGE 2

Curtis Restaurant Equipment Dan Curtis: 541.746.7480 555 Shelley St. Springfield, OR 97477 sales@curtisresteq.com curtisresteq.com Beaverton: 503.691.1872 7689 S.W. Cirrus Drive, Building 32E Beaverton, OR 97008

Oregon Restaurant & Lodging Association | SUMMER 2018

Bend: 541.382.7482 63042 Plateau Drive Bend, OR 97701 Medford: 541.779.8335 742 Rossanley Drive Medford, OR 97501 Custom Gaskets NW Scott Dugaw: 253.389.8884 PO Box 111734 Tacoma, WA 98411 gasketsnw@hotmail.com customgasketsnw.com

Ecolab Institutional Scott Henderson: 253.244.3888 4301 S. Pine St. Tacoma, WA 98409 scott.henderson@ecolab.com ecolab.com Elliott, Powell, Baden & Baker Marc Baker: 503.227.1771 1521 S.W. Salmon St. Portland, OR 97205 insure@epbb.com epbb.com

D. Michael Mills, Lawyer PC Michael Mills: 503.873.7691 PO Box 1307 Silverton, OR 97381 mmlawpc@aol.com

Emerald Business Systems Ray Fitch: 541.687.8204 1120 W. 6th Ave. Eugene, OR 97402 ray@ebs4pos.com ebs4pos.com

Davis Wright Tremaine LLP J. Riley Lagesen: 503.778.5460 1300 S.W. Fifth, Suite 2400 Portland, OR 97201 rileylagesen@dwt.com dwt.com/industries/hospitality

Emerald Fruit and Produce Co., Inc. Dennis Herbert: 541.342.2136 2525 7th Place W. Eugene, OR 97402 emeraldproduce@gmail.com emeraldfruitandproduce.com

DC Blosser & Associates Dale Blosser: 503.244.5070 6312 N.E. 54th St. Vancouver, WA 98661 dale@dcblosser.com

Energy Trust of Oregon Lisa Wood: 866.605.1676 421 S.W. Oak St., Suite 300 Portland, OR 97204 lisa.wood@icfi.com energytrust.org

Deacon Construction, LLC Erin Reed: 503.297.8791 901 N.E. Glisan St., Suite 100 Portland, OR 97232 info@deacon.com deacon.com SEE OUR AD ON PAGE 44

Dirt Vine Wine Kerry McDaniel Boenisch: 503.267.7909 20395 N.E. Sunnycrest Newberg, OR 97132 kerry@dirtvinewine.com dirtvinewine.com Don Pancho Ricardo Baez: 503.370.9710 3060 Industrial Way N.E. Salem, OR 97301 ricardo@donpancho.com donpancho.com Doordash Brooke Segaran: 415.519.7508 x 901 Market St., Suite 601 San Francisco, CA 94103 brookes@doordash.com doordash.com Dr Pepper Snapple Group Deborah Elliott: 972.673.7000 14658 S.E. Mountain Ridge Ave. Happy Valley, OR 97086 deborah.elliott@dpsg.com drpeppersnapplegroup.com DTT 800.933.8388 1755 N. Main St. Los Angeles, CA 90031 dttusa.com Duck Delivery Produce, Inc. Ron Carlston: 503.288.9380 8448 N.E. 33rd Drive, Suite 120 Portland, OR 97211 rc@duckdelivery.com duckdelivery.com

SEE OUR AD ON PAGE 42

Enterprise Merchant Solutions Jessica Ghan: 206.452.0502 610 Industry Drive Seattle, WA 98188 sales@emsposinc.com emsposinc.com HOSPITALITY HUB - MEMBER EXCLUSIVE OFFER:

ORLA members receive a complimentary service for up to 12 months​when they sign up with Aloha.

Enterprise Rent-A-Car Peter Fleming: 503.692.8400 20400 S.W. Teton Tualatin, OR 97062 peter.a.fleming@ehi.com enterprise.com Equifax Workforce Solution Sheila Gramann: 314.214.7387 11432 Lackland Saint Louis, MO 63146 sheila.gramann@equifax.com talx.com Espresso Me Service Brian Conroy: 503.620.2073 2810 S.E. 39th Loop, Suite E Hillsboro, OR 97123 brian@espressomeservice.com espressomeservice.com/home Evergreen Insurance Managers, Inc. Dyan Bates: 503.259.3060 5293 N.E. Elam Young Parkway, Suite 160 Hillsboro, OR 97124 dbates@evergreenins.com evergreeninsmgrs.com Exercise Equipment Northwest, Inc. Tami Latham: 503.594.0500 16074 S.E. 106th Ave., Suite 200 Clackamas, OR 97015 tami.latham@exerciseequipmentnw.com exerciseequipmentnw.com

Farmers Insurance Hoffstot Agency Ryan Hoffstot: 541.895.4515 65 W. Oregon Ave. Creswell, OR 97426 rhoffstot1@farmersagent.com ryanhoffstotagency.com Figaro’s Italian Pizza, Inc. Rick Glenn: 503.371.9318 1500 St. S.E. Salem, OR 97302 rickg@figaros.com figaros.com ORLA ENDORSED First Data Thomas Ekman: 804.349.2914 8346 Silkwood Court Mechanicsville, VA 23116 thomas.ekman@firstdata.com firstdata.com Receive up to $500 for new merchant account*! Low rates, local service representatives, and rates don’t change for ORLA members.

Fisher Phillips Kim Lyons: 503.242.4262 111 S.W. Fifth Ave., Suite 4040 Portland, OR 97204 klyons@fisherphillips.com fisherphillips.com Fitzpatrick Painting, Inc. Tim Fitzpatrick: 541.967.8900 37949 Century Dr. N.E. Albany, OR 97322 tim@fitzpatrickpainting.com fitzpatrickpainting.com Food Services of America Jim Reynolds: 503.980.2500 350 S. Pacific Hwy. Woodburn, OR 97071 jim_reynolds@fsafood.com fsafood.com SEE OUR AD ON PAGE 10

Foodwit Becki Holmes: 206.457.9598 7411 S.W. Capitol Hwy. Portland, OR 97219 info@foodwit.com foodwit.com Foster Farms Jim Luster: 209.668.6687 1333 Swan St. Livingston, CA 95344 jim.luster@fosterfarms.com fosterfarms.com Fournier Group Rob Hoover: 503.251.2255 510 S.W. Fifth Ave., Suite 701 Portland, OR 97204 rob.hoover@fourniergroup.net fourniergroup.net Frontdesk Anywhere Sam Gill: 415.800.5940 x 504 615 Grant Ave. San Francisco, CA 94108 s.gill@frontdeskanywhere.com frontdeskanywhere.com

ORLA ENDORSED Garth T. Rouse & Associates Garth Rouse: 800.523.3316 1193 Royvonne Ave. S.E., Suite 22 Salem, OR 97302 gbrouse@profben.com oregonrla.org/healthplan.html Learn about ORLA Health Plans from plan administer, Garth T. Rouse & Assoc.

Garvey Schubert Barer Greg Duff: 206.464.3939 1191 Second Ave., Suite 1800 Seattle, WA 98101 gduff@gsblaw.com gsblaw.com Gecko Hospitality - Oregon Kevin Kalstad: 503.660.8565 PO Box 83556 Portland, OR 97283 kevin@geckohospitality.com geckohospitality.com Geffen, Mesher & Company Doug Lovett: 503.221.0141 888 S.W. Fifth Ave., Suite 800 Portland, OR 97204 dlovett@gmco.com gmco.com General Parts, LLC Michael Brown: 503.624.0890 16364 S.W. 72nd Ave. Portland, OR 97224 portlanddispatch@gp-servicedirect.com generalparts.com Central Point: 541.665.0410 201 Bateman Drive, Suite 8 Central Point, OR 97502 GISI Marketing Group Eben Swett: 503.598.0636 17300 S.W. Upper Boones Ferry Road, Suite 130 Portland, OR 97224 info@gisimarketing.com gisimarketing.com

Hart Insurance Drew Baily: 541.779.4232 1123 Royal Ave. Medford, OR 97504 dbaily@hartinsurance.com hartinsurance.com

J. Wilbur Foods Andrew Holes: 206.577.3636 6830 N.E. Bothell Way, Suite C #186 Kenmore, WA 98028 sales@jwilburfoods.com jwilburfoods.com

HOODZ of Clackamas Carol Tippett: 503.908.1988 4255 S.E. Roethe Road Portland, OR 97267 clackamas@hoodz.us.com hoodzinternational.com/clackamas

Jacksonville Publishing Whitman Parker: 541.601.1878 220 E. California St. Jacksonville, OR 97530 whitman@jacksonvillepublishing.com jacksonvillereview.com

Hospitality By Torres Michael Chamberlain-Torres: 503.360.5517 PO Box 83556 Portland, OR 97283 torres@hospitalitybytorres.com hospitalitybytorres.com

JD Fulwiler & Co Insurance Nancy Rohde: 503.293.8325 5727 S.W. Macadam Ave. Portland, OR 97239 nrohde@jdfulwiler.com galescreek.com

Hotel Realty NW / Kennedy & Mohn, P.S. Michael Mohn: 425.277.5755 19709 51st Ave. S.E. Bothell, WA 98012 mmohn@hotelrealtynw.com hotelrealtynw.com HotSchedules Sarah Mercer: 303.749.4185 4717 S.E. Hawthorne Blvd.

Portland, OR 97215 sarah.mercer@hotschedules.com hotschedules.com HR Annie Consulting, Inc. Cindy Fetty: 503.349.6988 8708 N.W. Terrace View Court Portland, OR 97229 cindy@hrannieconsulting.com hrannieconsulting.com HRT Northwest Darcey McAllister: 503.250.2853 17580 Hwy. 240 N.E. Newberg, OR 97132 darcey@hrtnorthwest.com hrtnorthwest.com

GNSA Josh Willner: 503.972.1949 6915 S.W. Macadam Ave., Suite 350 Portland, OR 97219 jwillner@gnsadmin.com gnsadmin.com

In Business Media Michael Newman: 541.344.4636 1574 Coburg Road, Suite 401 Eugene, OR 97401 info@inbusinessmedia.com inbusinessmedia.com

HOSPITALITY HUB - MEMBER EXCLUSIVE OFFER:

Industry Matt Cecil: 714.642.8099 677 7th Ave., Suite 234 San Diego, CA 92101 hello@industry.co industry.co

15% discount off fees for ORLA members.

Golf Alliance of Oregon Barb Trammell: 503.981.4653 2840 Hazelnut Drive Woodburn, OR 97071 btrammell@oga.org golfallianceoregon.com

Great Western Franchisee Association Janice Eberly: 541.687.9165 x 15 PO Box 22506 Eugene, OR 97402 gwfameetings@gwfa.com gwfa.com ORLA ENDORSED Guardian Group Jeff Keith: 541.306.9613 jeff@guardiangroup.com guardiangroup.com ORLA members get a 10% discount on in-person training and Guardian Seal Virtual Training program.

Information Systems & Supplies Jim Potter: 800.964.4192 816 N.E. 87th Ave. Vancouver, WA 98664 sales@iss4pos.com iss4pos.com International Motel Brokers Jan V. Chargois: 503.348.5238 18880 Nixon Ave. West Linn, OR 97035 info@imhotelbrokers.com imhotelbrokers.com Isler CPA Mark Guiley: 541.342.5161 1976 Garden Ave. Eugene, OR 97403 mguiley@islercpa.com islercpa.com

Jordan Ramis Matt Lowe: 503.598.7070 2 Centerpointe Drive, Suite 600 Lake Oswego, OR 97035 matt.lowe@jordanramis.com jordanramis.com K & F Coffee Roasters Don Dominguez: 503.234.7788 2801 S.E. 14th Ave. Portland, OR 97202 don@kfcoffee.com kfcoffee.com Kelly-Mincks James Mincks: 425.481.9036 18686 142nd Ave. N.E. Woodinville, WA 98072 james@kelly-mincks.com kelly-mincks.com Kennedy Restoration Barb Casey: 503.234.0509 315 S.E. 7th Ave. Portland, OR 97214 barbc@kennedyres.com kennedyres.com Knutsen Insurance Jeff Canessa: 503.325.1541 PO Box 657 Astoria, OR 97103 jcanessa@knutsenins.com knutsenins.com Kombucha Wonder Drink Linda Shively: 503.224.7331 231 S.E. Alder, Third Floor Portland, OR 97214 linda@wonderdrink.com wonderdrink.com KPD Insurance Diana Burnette: 541.741.0550 PO Box 29 Springfield, OR 97477 dianab@kpdinsurance.com Laborworks Industrial Staffing Specialists, Inc. Jeff Ward: 253.853.3444 x 5112 7201 Pioneer Way, B101 Gig Harbor, WA 98335 jeffw@laborworks.com laboroworks.com Lane Community College Culinary Arts & Hospitality Management Program Lisa Benson: 541.463.3504 4000 E. 30th Ave. Eugene, OR 97405 bensonl@lanecc.edu

OregonRLA.ORG 33

COMPANIES BY NAME Lane County Environmental Health Jeff Lang: 541.682.3636 151 W. 7th Ave., Suite 430 Eugene, OR 97401 jeffrey.lang@co.lane.or.us lanecounty.org

Luxco / Lux Row Distillers Jon Stowell: 503.723.4330 2353 Appaloosa Way West Linn, OR 97068 j.stowell@luxco.com luxco.com

Nasburg & Company Ed Ellingsen: 541.267.3165 PO Box 1200 Coos Bay, OR 97420 ed-ellingsen@leavitt.com nasburg.com

OpenTable Jennifer D’Annunzio: 415.344.4200 One Montgomery Drive San Francisco, CA 94104 jdannunzio@opentable.com opentable.com

LaPorte & Associates, Inc. J.B. Ruble: 503.239.4116 5515 S.E. Milwaukie Ave. Portland, OR 97202 info@laporte-insurance.com laporte-insurance.com

MarkeTeam Rilley Miles: 360.696.3984 1115 W. 36th St. Vancouver WA, 98660 info@marketeamnw.com marketeamnw.com

National Restaurant Association Dawn Sweeney: 202.331.5900 2055 L St., N.W., Washington DC, 20036 restaurant.org

Oregon Coast Visitors Association Marcus Hinz: 541.264.0543 1490 Hillcrest Oceanside OR 97134 director@thepeoplescoast.com visittheoregoncoast.com

Larsen Flynn Insurance, Inc. James Dooley: 503.873.8631 105 S. Water St. Silverton, OR 97381 mail@larsenflynn.com larsenflynn.com

Marlin Group David Marlin: 503.241.2330 117 S.W. Whitaker, Suite 1 Portland, OR 97239 dmarlin@marlingroup.com marlingroup.com

Latin Advantage Julio Valera: 503.830.2977 PO Box 1323 Silverton, OR 97381 julioknows@gmail.com

McDonald Wholesale Co. Gary Thomsen: 541.345.8421 2350 W. Broadway Eugene, OR 97402 gthomsen@mcdonaldwhsl.com mcdonaldwhsl.com

Law Office of Michael B. Gottlieb, PC Michael Gottlieb: 503.546.0498 PO Box 209 Lake Oswego, OR 97034 michael@gottlieb-law.com restaurant-law.com Lawrence Company Jeffrey Lawrence: 360.896.0777 1498 S.E. Tech Center Place, Suite 355 Vancouver, WA 98683 lawrence@lawrencecompany.org lawrencecompany.org ORLA ENDORSED Liberty Mutual Insurance Denise Moore: 888.398.8924 650 N.E. Holladay St. Portland, OR 97232 denise.moore@libertymutual.com libertymutualgroup.com/business SEE OUR AD ON THE BACK COVER

The only Group Dividend Property and Liability program in Oregon whose policyholders have potential for a dividend. For ORLA members only.

Lincoln City Visitor & Convention Bureau Edward Dreistadt: 541.996.1271 801 S.W. Hwy. 101, Suite 401 Lincoln City, OR 97367 edreistadt@lincolncity.org oregoncoast.org

SEE OUR AD ON PAGE 4

McKenzie Brewing Company Cordy Jensen: 541.953.6157 1865 W. 6th Ave. Eugene OR 97402 chj@smioes.com mckenziebrewing.com MeazureUp Ray Abramson: 416.428.5970 192 Spadina Ave. Toronto, ON M5T 2C2 ray@meazureup.com meazureup.com Meet Me In Klamath Jim Chadderdon: 541.882.1501 205 Riverside Drive, Suite B Klamath Falls, OR 97601 visit@meetmeinklamath.com meetmeinklamath.com Metro Visitor Venues Scott Cruickshank: 503.797.1790 600 N.E. Grand Ave. Portland, OR 97070 scott.cruickshank@oregonmetro.gov oregonmetro.gov/venues

National Restaurant Association Educational Foundation (NRAEF) 800.765.2122 175 W. Jackson Blvd., Suite 1500 Chicago, IL 60604 | nraef.org Next Level Media Sebastian Gallegos: 541.207.3673 126 S.W. 4th St. Corvallis, OR 97333 info@next-levelmedia.com next-lm.com Nicky USA. Inc. Melody Latham: 503.234.4263 223 S.E. Third Ave., Suite B Portland, OR 97214 mlatham@nickyusa.com nickyusa.com Northland Furniture Brian Noll: 541.389.3600 681 S.E. Glenwood Bend, OR 97702 sales@northlandfurniture.com northlandfurniture.com Northwest Alcohol Law Duke Tufty: 503.718.2311 7521 N.E. Sandy Blvd.

Portland, OR 97213 duke@nwalcohollaw.com nwalcohollaw.com Northwest Business Sales & Certified Appraisals, LLC Patrick Bice: 541.968.2728 3028 Gateway Loop Springfield, OR 97477 patrick@nwbusinesssalesandappraisals. com nwbusinesssalesandappraisals.com

Metropolitan Services Matthew Kelley: 503.233.8120 8634 N.E. Sandy Blvd.

Portland, OR 97220 metropolitan@comcast.net

Northwest Consultants, LLC Rick LeSage: 949.633.5512 20241 Sundowner Lane Bend, OR 97703 rlesage@northwestrestaurantconsultants. com northwestrestaurantconsultants.com

Longbottom Coffee & Tea, Inc. Matthew Alston: 503.648.1271 4893 N.E. 59th Ave. Hillsboro, OR 97124 matta@longbottomcoffee.com longbottomcoffee.com

My Accounting Team Susan Lange: 541.844.1484 2300 Oakmont Way, Suite 112 Eugene, OR 97401 info@myaccountingteam.com myaccountingteam.com/orla.html

Northwest Natural Tom Simpson: 503.226.4211 220 N.W. 2nd Ave. Portland, OR 97209 tas@nwnatural.com nwnatural.com

Long’s Meats Inc. Robert Frye: 541.344.3172 81 E. 28th Ave. Eugene, OR 97405 longsmeatmarket.com

Portland: 971.801.0110 1200 N.W. Marshall St., Suite 1603 Portland, OR 97209

ORLA ENDORSED Office Depot Jim Hudson: 208.719.0002 12245 N. Frier Drive Hayden, ID 83835 jim.hudson@officedepot.com officedepot.com

Luminant Digital Security Jack Myers: 503.905.3285 4252 S.E. International Way, Suite A Milwaukie, OR 97222 info@luminantsecurity.com luminantsecurity.com

34

HOSPITALITY HUB - MEMBER EXCLUSIVE OFFER:

ORLA members get two extra reporting periods for free, along with free POS integration and training.

Oregon Restaurant & Lodging Association | SUMMER 2018

ORLA members get up to 80% off Manufacturers Suggested List Price.

Create customized hospitality buying list to fit your needs.

Oregon Convention Center Craig Stroud: 503.235.7575 777 N.E. MLK Jr. Blvd.

Portland, OR 97232 info@oregoncc.org oregoncc.org Oregon Culinary Institute Tom Bethel: 503.961.6200 1701 S.W. Jefferson St. Portland, OR 97201 tom.bethel@pioneerpacific.edu oregonculinaryinstitute.com Oregon Fruit Products Company Becky Westby: 503.581.6211 150 Patterson St. N.W. Salem, OR 97304 beckyw@ofpc.com oregonfruit.com Oregon Parks and Recreation Jean Thompson: 503.986.0803 725 Summer St. N.E., Suite C Salem, OR 97301 holly.morgan@oregon.gov oregon.gov/oprd Oregon Point of Sale & Security Systems Andrew Schlick: 503.646.1383 10240 S.W. Nimbus Ave., Suite L-7 Portland, OR 97223 sales@oregonpos.com oregonpos.com Oregon Restaurant & Lodging Association 503.682.4422 8565 S.W. Salish Lane, Suite 120 Wilsonville, OR 97070 info@oregonrla.org oregonrla.org Oregon Restaurant & Lodging Association Education Foundation Wendy Popkin: 503.682.4422 8565 S.W. Salish Lane, Suite 120 Wilsonville, OR 97070 wpopkin@oregonrla.org oregonrla.org/education-foundation Oregon Soft Drink Association Rob Douglas: 503.370.8416 PO Box 13085 Salem, OR 97309 rpd@rpdcompany.com Oregon Spice Company Patty Boday: 503.238.0664 13320 N.E. Jarrett St. Portland, OR 97230 patty@oregonspice.com oregonspice.com OSU - Cascades Todd Montgomery: 541.322.3100 1500 S.W. Chandler Ave. Bend, OR 97702 todd.montgomery@osucascades.edu osucascades.edu

Pacific Northwest My Place Hotels, LLC Joe Dinger: 605.725.5264 1910 8th Ave. N.E Aberdeen, SD 57401 joe@nwmyplace.com myplacehotels.com

Portland General Electric Co. Theresa Haskins: 503.464.7970 121 S.W. Salmon 1WTC0407 Portland, OR 97204 theresa.haskins@pgn.com portlandgeneral.com

Restaurant Buying Group John Castaldo: 530.345.6937 6 Williamsburg Lane Chico, CA 95926 jcastaldo@rbgonline.com rbgonline.com

Pacific Seafood Co. Dan Occhipinti: 503.905.4500 16797 S.E. 130th Clackamas, OR 97015 docchipinti@pacseafood.com pacseafood.com

Portland Lighting, Inc. Mark Bowgren: 503.624.1489 10120 S.W. Nimbus Ave., Suite C6 Portland, OR 97223 mark@portlandlighting.com portlandlighting.com

Righteous Clothing Agency Alyson Salz: 503.655.1227 11495 S.E. Hwy. 212 Clackamas, OR 97015 sales@rchq.com rchq.com

Paramount Lodging Advisors, LLC Lloyd Farley: 602.301.0029 5219 N. 24th St., Suite 101 Phoenix, AZ 85016 lfarley@paramountlodging.com paramountlodging.com

Portland Monthly Jim Doyle: 971.200.7022 921 S.W. Washington St., Suite 750 Portland, OR 97205 jdoyle@sagacitymedia.com httpdxmonthly.com

Riverside Payments Brandon Skinner: 866.720.0644 12500 S.E. 2nd Circle, Suite 240, Vancouver, WA 98684 brandon@riversidepayments.com riversidepayments.com

Parkside Insurance Rich Allison: 503.245.1709 10101 S.W. Barbur Blvd, Suite 100 Portland, OR 97219 richallison@parksideagency.com parksideagency.com

Portland Trail Blazers Bridget Sheehan: 503.234.9291 One Center Court, Suite 200 Portland, OR 97227 bridget.sheehan@trailblazers.com trailblazers.com

Pasaban Accounting Solutions Renee Trump: 844.727.2226 2850 S.W. Cedar Hills Blvd., Suite 246 Beaverton, OR 97005 sales@pasabanaccounting.com pasabanaccounting.com

Portland Visitors Map George Forbes: 503.819.5654 825 N.W Glisan St. Portland, OR 97209 george@portlandmap.com portlandmap.com

Roseburg Area Chamber of Commerce & Visitors Center Teri Phillips: 541.672.9731 410 S.E. Spruce St. Roseburg, OR 97470 sales@visitroseburg.com visitroseburg.com

Patrice & Associates NW Region Elizabeth McCoury: 503.765.9497 181 N. Grant St., Suite 204 Canby, OR 97013 emccoury@patriceandassociates.com patricejobs.com/mccourynwregion

Positive Technologies, Inc. Jim Gerow: 503.284.6565 4329 N.E. Killingsworth St., Suite A Portland, OR 97218 sales@positivetech.com positivetech.com

PenridgeGlobal Kevin Krietemeyer: 401.632.7673 14121 S.W. Meridian St. Portland, OR 97005 kevin.krietemeyer@penridgeglobal.com www.penridgeglobal.com

Premier NW Insurance Mitzi Johnson: 503.655.6344 421 High St., Suite 200 Oregon City, OR 97045 info@premiernw.net premiernw.net

Performance Reps Northwest Harrison Lee: 503.295.0424 4800 S.W. Macadam, Suite 335 Portland, OR 97239 hsl@teleport.com prnw.com

Prep A Chef’s Kitchen Melisa Erickson: 541.797.4459 212 N.E. Revere Ave. Bend OR, 97701 info@prepbend.com prepbend.com

Performance Resources, Inc. Jim Howard: 541.525.1378 PO Box 70602 Springfield, OR 97475 jim@prol.ws prol.ws

Professional Benefit Services Garth Rouse: 503.371.7622 1193 Royvonne Ave. S.E., Suite 22 Salem, OR 97302 gbrouse@profben.com profben.com

Performance Systems Integration Lauren Major: 503.641.2222 7324 S.W. Durham Road Portland, OR 97224 lauren@psintegrated.com buildingreports.com

Profit Strategies & Solutions Inc. Barry Brown: 503.449.0356, 13620 N.W. 45th Court Vancouver, WA 98685 info@restaurantprofits.co restaurantprofits.co

Salem Convention Center Theresa Greco: 503.589.1700 200 Commercial St. S.E. Salem, OR 97301 theresa@salemconferencecenter.org salemconventioncenter.org

Peterson Equipment Co. Russell Peterson: 503.981.4032 151 N. Front St. Woodburn, OR 97071 russell@peterson-eq.com peterson-equipment.com

PSAV Jason Younce: 314.210.4128 3315 S. 116th St., Suite 141 Tukwila, WA 98168 jyounce@psav.com psav.com

Sandin Insurance Group Dave Sandin: 503.381.8583 19 Churchill Downs Lake Oswego, OR 97035 dave@sandininsurance.com sandininsurance.com

Quest Investment Management Inc. Monte Johnson: 503.221.0158, One S.W. Columbia, Suite 1100 Portland, OR 97258 questinvestment.com

Scribner & Company, PC - CPA Stephen Scribner: 503.282.0056 1523 N.E. 6th Ave. Portland, OR 97232 scs@qwestoffice.net ssandscpa.com

SEE OUR AD ON PAGE 52

Portland Beverage Company, Inc. Mike Gross: 503.236.2100 1606 N.E. Lombard Place Portland, OR 97211 m.gross@portlandbev.com portlandbev.com

Rose’s Equipment & Supply Tom Rose: 503.233.7450 207 S.E. Clay Portland, OR 97214 tom@rosesequipment.com rosesequipment.com SEE OUR AD ON PAGE 12

Sabrina Hodges Insurance Agency Sabrina Hodges: 503.670.0580 4850 S.W. Scholls Ferry Road, Suite 201 Portland, OR 97225 shodges1@farmersagent.com agents.farmers.com/or/portland/sabrinahodges Safety Northwest, LLC Joe Mullens: 503.709.7129 12172 S.W. Morning Hill Drive Portland, OR 97223 safetynorthwest.org ORLA ENDORSED SAIF Corporation Pat Morrill: 503.373.8827 400 High St. S.E. Salem, OR 97312 patmor@saif.com saif.com Additional 10% discount for qualifying ORLA members and no minimum annual premium.

Sculpture Hospitality Nathan Bahr: 541.914.0189 3798 University St. Eugene, OR 97405 n.bahr@sculpturehospitality.com Security Signs Kevin Hallwyler: 503.232.4172 2424 S.E. Holgate Blvd.

Portland, OR 97202 khallwyler@securitysigns.com securitysigns.com SeQuential Rachel Shaver: 800.447.3794 3333 N.W. 35th Ave., Bldg. “C” Portland, OR 97210 marketing@choosesq.com choosesq.com HOSPITALITY HUB - MEMBER EXCLUSIVE OFFER:

$50 Bonus rebate on used cooking oil and/or 10% discount on grease trap service for ORLA members.

Serta Ed Baran: 503.349.5056 9524 N.E. 120th St. Suite G302 Kirkland, WA 98034 ebaran@serta.com serta.com Sheridan Fruit Company, Inc. Vincent Torchia: 503.236.2113 409 S.E. MLK Blvd.

Portland, OR 97214 vince@sheridanfruit.com sheridanfruit.com Signs Now Kristin Trevino: 503.252.0328 11521 N.E. Sandy Blvd.

Portland, OR 97220 trevino@signsnownw.com signsnownw.com

Smart Foodservice Warehouse Stores Mark Perrigo: 503.833.1184 6433 S.E. Lake Road Milwaukie, OR 97222 mark.perrigo@smartfoodservice.com smartfoodservice.com SEE OUR AD ON PAGE 42

Aloha: 503.649.4903 3950 S.W. 170th Ave., Aloha, OR 97007 Bend: 541.617.7873 1500 N.E. 3rd St. Bend, OR 97701 Clackamas: 503.655.6045 15700 S.E. 82nd Drive Clackamas, OR 97015 Coos Bay: 541.267.2714 751 S. Second St., Coos Bay, OR 97420 Eugene: 541.344.4042 4214 W. Fifth Ave., Eugene, OR 97402 Gresham: 503.666.6868 2521 N.W. Division St. Gresham, OR 97030 Klamath Falls: 541.883.3000 2805 Maywood Drive Klamath Falls, OR 97603 Medford: 541.773.9849 2033 Cardinal Ave., Medford, OR 97504

OregonRLA.ORG 35

COMPANIES BY NAME Newport: 541.265.7571 156 N.E. Seventh St., Newport, OR 97365 Pendleton: 541.276.7180 4228 Westgate, Pendleton, OR 97801 Portland: 503.232.7157 731 S.E. Stephens St., Portland, OR 97214 Portland: 503.289.1022 910 N. Hayden Meadows Drive Portland, OR 97217 Portland: 503.224.0012 1825 N.W. 19th Ave. Portland, OR 97209 Salem: 503.363.5731 1355 Salem Industrial Drive N.E. Salem, OR 97303

Salem: 503.364.1845 1410 Barnes Ave SE Salem, OR 97306 The Dalles: 541.296.2265 1820 W. Second St., The Dalles, OR 97058 Tigard: 503.624.3226 11745 S.W. Pacific Hwy., Tigard, OR 97223 Warrenton: 503.861.2812 595 S.E. Alternate Hwy. 101 Warrenton, OR 97146 ORLA ENDORSED Snag Joe Gabriel: 703.457.7873 1919 N. Lynn St., 7th Floor Arlington, VA 22209 joe.gabriel@snagajob.com snagajob.com Special ORLA member pricing including a 10% discount.

Southern Oregon Business Equipment, LLC Olin Ford: 541.601.6826 1110 E. Jackson St. Medford, OR 97501 olinford@hotmail.com sobepos.com Southern Oregon University, School of Business Lisa Sherrill: 541.552.8243 1250 Siskiyou Blvd.

Ashland, OR 97520 sherrill@sou.edu sou.edu Sperry Van Ness / Bluestone & Hockley Brian Resendez: 503.222.3800 9320 S.W. Barbur Blvd., Suite 300 Portland, OR 97219 brian.resendez@svn.com nwhotelinvestor.com Starbucks Jeni Mendibles: 971.263.3073 2401 Utah Ave. S. Seattle, WA 98134 jmendibl@starbucks.com starbucks.com

36

Steele Group Insurance Agency Kelly Steele: 541.687.2600 90445 Boeing Drive Eugene, OR 97402 kelly@steelegroup.info steelegroup.info

The Cookie Department Akiva Resnikoff: 510.803.3002 4809 Dockweiler St. Los Angeles, CA 90019 info@thecookiedepartment.com thecookiedepartment.com

Travel Southern Oregon Brad Niva: 541.552.0520 PO Box 1645 Medford, OR 97501 office@southernoregon.org southernoregon.org

STR, Inc. 615.824.8664 735 East Main Street Hendersonville, TN 37075 strglobal.com egourieux@str.com

The M. Maletis Company Matt Maletis: 503.314.3220 3570 S.W. River Parkway, Suite 1001 Portland, OR 97239 mattmaletis@gmail.com

Uber Jon Isaacs: 631.827.7676 222 S.W. Columbia St., Suite 1105 Portland, OR 97201 jisaacs@uber.com uber.com/portland

StratEx Restaurant and Hospitality HR Tony Bumanglag: 312.937.1261 444 N. Michigan Ave., Suite 2800 Chicago, IL 60611 tony@stratex.com stratex.com Subway Group Michele Shelley: 503.344.4815 4000 Kruse Way Place, Suite 3-130 Lake Oswego, OR 97035 micheleshelley@aol.com subway.com/en-us

Third River Marketing, LLC Tim Fahndrich: 503.581.4554 1436 Commercial St. N.E. Salem, OR 97301 help@thirdrivermarketing.com thirdrivermarketing.com Tillamook Mike Dixon: 503.842.4481 4185 Hwy. 101 N. Tillamook, OR 97141 mdixon@tillamook.com tillamook.com

United Insurance Agencies, LLC Brian Luna: 541.242.6464 2101 Bailey Hill Road, Suite B Eugene, OR 97405 info@uiaoregon.com uiaoregon.com United Pacific Co. Darryl Inouye: 503.644.9018 10975 S.W. 11th St., Suite 175 Bldg A Beaverton, OR 97005 unitedpacific.co

Tillamook Chamber of Commerce Justin Aufdermauer: 503.842.7525 208 Main Ave. Tillamook, OR 97141 info@tillamookchamber.org tillamookchamber.org

Vacation Villages of America Doug Naleigh: 503.601.2015 1260 N.W. Waterhouse Ave., Suite 150 Beaverton, OR 97006 doug@v-v-a.com v-v-a.com

Time Equipment Company John Brondello III: 425.861.9599 606 120st Ave. N.E., Suite D-201 Bellevue, WA 98005 sales@timeequipment.com timeequipment.com

VersiPOS Tyler Young: 503.788.5933 15635 S.E. 114th Ave., Suite 201 Clackamas, OR 97015 info@versipos.com versipos.com

Togather Restaurant Consultants Seth Gruschow: 541.513.1883 767 Willamette St. Eugene, OR 97401 seth@togatherconsulting.com togatherconsulting.com

Visit Bend Valerie Warren: 800.949.6086 750 N.W. Lava Road, Suite 160 Bend, OR 97703 valerie@visitbend.com visitbend.com

Travel Lane County Kari Westlund: 541.484.5307 754 Olive St. Eugene, OR 97401 info@travellanecounty.org eugenecascadescoast.org

Visit Corvallis Mary Pat Parker: 541.757.1544 420 N.W. 2nd St. Corvallis, OR 97330 marypat@visitcorvallis.com visitcorvallis.com

Travel Medford Eli Matthews: 541.779.4847 101 E. 8th St. Medford, OR 97501 info@travelmedford.org visitmedford.org

Visit McMinnville Jeff Knapp: 971.241.8808 1036 N.E. Cowls St. McMinnville, OR 97128 jeff@visitmcminnville.com visitmcminnville.com

Travel Oregon 503.967.1560 250 Church St. S.E., Suite 100 Salem, OR 97301 info@traveloregon.com traveloregon.com

Visit Tillamook Coast Nan Devlin: 503.842.2672 4506 Third St. Tillamook, OR 97141 info@tillamookcoast.com tillamookcoast.com

Eugene: 541.741.3102 1045 Gateway Loop, Suite B Springfield, OR 97478

Travel Portland Jeff Miller: 503.275.9750 100 S.W. Main, Suite 1100 Portland, OR 97204 info@travelportland.com travelportland.com

Visiting Media Ben Powers: 503.427.9786 825 NW Glisan St Portland, OR 97209 visitingmedia.com

Tablio Devin Langer: 503.994.9209 16904 S.E. 1st St., Suite 101 Vancouver, WA 98684 info@tablio.net tabletbranding.com

Travel Salem Angie Onyewuchi: 503.581.4325 388 State St., Suite 100 Salem, OR 97301 aonyewuchi@travelsalem.com travelsalem.com

ORLA ENDORSED Summit Cleaning & Restoration Chris Nordyke: 503.364.1220 1875 Pacific Court Stayton, OR 97383 chris@summitclean.com summitclean.com/orla Redmond: 541.389.1258 1559 S.W. Veterans Way Redmond, OR 97756 summitclean.com Special ORLA benefts including: $400 Upholstery cleaning credit with new service program and portfolio pricing for ORLA members.

Sun Glow Inc., Heating & Air Conditioning Vanessa Grote: 503.253.7789 2428 S.E. 105th Ave. Portland, OR 97216 vanessag@sunglowinc.com sunglowinc.com Symbiotic Food Service Solutions Greg Schultz: 503.537.7157 16930 N.E. Herd Road Newberg, OR 97132 gregoryschultz@hotmail.com Sysco Portland Bobbie McDonald: 503.682.8700 26250 S.W. Parkway Center Drive Wilsonville, OR 97070 syscoportland@pdx.sysco.com syscoportland.com SEE OUR AD ON PAGE 47

Bend: 541.382.6955 20340 Empire Ave., Suite E1 Bend, OR 97701

Oregon Restaurant & Lodging Association | SUMMER 2018

WaitersWorld Paul Paz: 503.524.0788 9590 S.W. Prairie Terrace, Suite B Beaverton, OR 97008 tips@waitersworld.com waitersworld.com

COMPANIES BY PRODUCT / SERVICE Ward Insurance Agency, Inc. Sabrina Goldberg: 541.687.1117 560 Country Club Parkway Eugene, OR 97401 sabrina@wardinsurance.net wardinurance.net Washington County Visitors Association Carolyn McCormick: 503.664.5555 12725 S.W. Millikan Way, Suite 210 Beaverton, OR 97005 carolyn@wcva.org tualatinvalley.org Willamette Valley Vineyards, Inc. Jim Bernau: 503.588.9463 8800 Enchanted Way S.E. Turner, OR 97392 jimbernau@wvv.com wvv.com Wilson Heirgood Associates Travis Newman: 541.342.4441 2930 Chad Drive Eugene, OR 97408 info@whainsurance.com whainsurance.com World Wide ATM John Enyeart: 503.239.7708 8142 S.E. 82nd Drive Portland, OR 97219 worldwide@opusnet.com worldwideatm.biz HOSPITALITY HUB - MEMBER EXCLUSIVE OFFER:

Get your ORLA member dues back (up to $1,000)!

Young’s Market Company of Oregon Ron Quinonez: 503.652.8836 1976 S.E. Ochoco St. Portland, OR 97222 rquinonez@youngsmarket-or.com youngsmarket.com

ACCOUNTING Clark Nuber PS.........................................425.451.7235 Geffen, Mesher & Company.....................503.221.0141 Isler CPA...................................................541.342.5161 My Accounting Team................................541.844.1484 Pasaban Accounting Solutions.................844.727.2226 Scribner & Company, PC - CPA................503.282.0056 ADA SIGNAGE Signs Now................................................503.252.0328 ADVERTISING Aislelabs...................................................647.484.8024 Certified Folder Display Service, Inc........503.252.2570 In Business Media.....................................541.344.4636 Next Level Media.....................................541.207.3673 Portland Monthly......................................971.200.7022 Security Signs...........................................503.232.4172 Signs Now................................................503.252.0328 Tablio........................................................503.994.9209 Third River Marketing, LLC.......................503.581.4554 AMUSEMENT GAMES Tablio........................................................503.994.9209 APPLIANCES Peterson Equipment Co...........................503.981.4032 SEE OUR AD ON PAGE 52

Golf Alliance of Oregon...........................503.981.4653 Oregon Soft Drink Association.................503.370.8416 Restaurant Buying Group.........................530.345.6937 ATM MACHINES First Data..................................................804.349.2914 Riverside Payments...................................866.720.0644 World Wide ATM......................................503.239.7708 ASSOCIATIONS AAHOA.....................................................404.816.5759 American Hotel & Lodging Association...202.289.3100 AHLEI........................................................407.999.8100 Albany Visitors Association.......................541.928.0911 Central Oregon Visitors Association.........541.389.8799 Great Western Franchisee Association.....541.687.9165 x 15 National Restaurant Association...............202.331.5900 NRAEF......................................................800.765.2122 Oregon Coast Visitors Association...........541.264.0543 Oregon Soft Drink Association.................503.370.8416 Oregon Restaurant & Lodging Association.503.682.4422 Washington County Visitors Association..503.664.5555 AWNINGS Security Signs...........................................503.232.4172 BACKGROUND CHECKS ACRAnet...................................................800.304.1249 x 1270 BAKED GOODS Bridgford Food.........................................916.660.2934 BAR MIXES / SUPPLIES Bargreen Ellingson...................................503.227.1161 J. Wilbur Foods........................................206.577.3636 BEVERAGE DISPENSERS Portland Beverage Company, Inc.............503.236.2100 BEVERAGES; ALCOHOLIC Bendistillery..............................................541.318.0200 General Distributors Co............................503.656.9470 Luxco / Lux Row Distillers.........................503.723.4330 Young’s Market Company of Oregon.......503.652.8836

BEVERAGES; NON-ALCOHOLIC Coca-Cola Company................................503.207.4830 Columbia Distributing..............................503.274.9990 Dr Pepper Snapple Group........................972.673.7000 K & F Coffee Roasters..............................503.234.7788 Kombucha Wonder Drink.........................503.224.7331 McKenzie Brewing Company...................541.953.6157 Portland Beverage Company, Inc.............503.236.2100 Starbucks..................................................971.263.3073 CARPET CLEANING Summit Cleaning & Restoration...............503.364.1220 CASH REGISTERS / BUSINESS MACHINES Emerald Business Systems.......................541.687.8204 Enterprise Merchant Solutions.................206.452.0502 First Data..................................................804.349.2914 Oregon Point of Sale & Security Systems.. 503.646.1383 Positive Technologies, Inc........................503.284.6565 World Wide ATM......................................503.239.7708 CLEANING PRODUCTS / EQUIPMENT Auto Chlor Systems..................................503.570.8070 Biokleen....................................................360.576.0064 Ecolab Institutional...................................253.244.3888 Summit Cleaning & Restoration...............503.364.1220 COFFEE / ESPRESSO MACHINES Espresso Me Service.................................503.620.2073 K & F Coffee Roasters..............................503.234.7788 Longbottom Coffee & Tea, Inc.................503.648.1271 Starbucks..................................................971.263.3073 COFFEE / TEA Espresso Me Service.................................503.620.2073 K & F Coffee Roasters..............................503.234.7788 Longbottom Coffee & Tea, Inc.................503.648.1271 Starbucks..................................................971.263.3073 Caffe D’arte..............................................206.762.4381 Oregon Spice Company...........................503.238.0664 COMPUTER SYSTEMS / NETWORKING Luminant Digital Security.........................503.905.3285 VersiPOS...................................................503.788.5933 COMPUTERS / SOFTWARE ALICE-App................................................818.337.3466 Frontdesk Anywhere.................................415.800.5940 x 504 HotSchedules...........................................303.749.4185 Information Systems & Supplies...............800.964.4192 Luminant Digital Security.........................503.905.3285 MeazureUp...............................................416.428.5970 CONDIMENTS / DRESSINGS Beaverton Foods, Inc...............................503.646.8138 CONSTRUCTION / REMODELING Bluevine Studio, LLC................................503.312.8843 CertaPro Painters of Gresham..................503.894.9379 Deacon Construction, LLC.......................503.297.8791

SEE OUR AD ON PAGE 44

Fitzpatrick Painting, Inc............................541.967.8900 Northwest Consultants, LLC.....................949.633.5512 COOKING UTENSILS / EQUIPMENT Bargreen Ellingson...................................503.227.1161 Curtis Restaurant Equipment....................541.746.7480 Rose’s Equipment & Supply.....................503.233.7450 SEE OUR AD ON PAGE 12

CREDIT CARD PROCESSING Chosen Payments.....................................805.910.1445 First Data..................................................804.349.2914 Riverside Payments...................................866.720.0644 VersiPOS...................................................503.788.5933

OregonRLA.ORG 37

COMPANIES BY PRODUCT / SERVICE DAIRY PRODUCTS Sysco Portland..........................................503.682.8700 SEE OUR AD ON PAGE 47

Tillamook .................................................503.842.4481 DESSERTS The Cookie Department...........................510.803.3002 DISHWASHING EQUIPMENT / SUPPLIES Auto Chlor Systems..................................503.570.8070 Ecolab Institutional...................................253.244.3888 Performance Reps Northwest...................503.295.0424 DISTILLERIES Bendistillery..............................................541.318.0200 Luxco / Lux Row Distillers.........................503.723.4330 EDUCATION / TRAINING DC Blosser & Associates..........................503.244.5070 Foodwit....................................................206.457.9598 Hospitality By Torres.................................503.360.5517 HR Annie Consulting, Inc.........................503.349.6988 Lane Community College Culinary Arts & Hospitality Management Program.......541.463.3504 Latin Advantage.......................................503.830.2977 Oregon Culinary Institute.........................503.961.6200 Oregon Restaurant & Lodging Association.503.682.4422 OSU - Cascades........................................541.322.3100 Southern Oregon University, School of Business....................................541.552.8243 WaitersWorld............................................503.524.0788 E-MARKETING Aislelabs...................................................647.484.8024 Next Level Media.....................................541.207.3673 EMPLOYEE BENEFITS Garvey Schubert Barer.............................206.464.3939 GNSA.......................................................503.972.1949 StratEx Restaurant and Hospitality HR.....312.937.1261 EMPLOYEE TRAINING / COUNSELING BPH2O, Inc...............................................971.361.4637 DC Blosser & Associates..........................503.244.5070 Garvey Schubert Barer.............................206.464.3939 HRT Northwest.........................................503.250.2853 Latin Advantage.......................................503.830.2977 MeazureUp...............................................416.428.5970 Safety Northwest, LLC..............................503.709.7129 Symbiotic Food Service Solutions............503.537.7157 WaitersWorld............................................503.524.0788 EMPLOYMENT SERVICES ACRAnet...................................................800.304.1249 x 1270 Garvey Schubert Barer.............................206.464.3939 Industry.....................................................714.642.8099 Jordan Ramis............................................503.598.7070 Laborworks Industrial Staffing Specialists, Inc.............................253.853.3444 x 5112 Oregon Culinary Institute.........................503.961.6200 Performance Resources, Inc.....................541.525.1378 Snagajob..................................................703.457.7873 ENERGY CONSERVATION Amana PTAC............................................360.574.8227 Creative Lighting......................................503.820.0228 Energy Trust of Oregon............................866.605.1676 SEE OUR AD ON PAGE 42

Portland General Electric Co....................503.464.7970 ENTERTAINMENT Portland Trail Blazers................................503.234.9291

EQUIPMENT REPAIR Custom Gaskets NW................................253.389.8884 General Parts, LLC....................................503.624.0890 Peterson Equipment Co...........................503.981.4032

SEE OUR AD ON PAGE 52

Sun Glow Inc., Heating & Air Conditioning......................503.253.7789 ETHNIC FOODS Don Pancho..............................................503.370.9710 United Pacific Co......................................503.644.9018 EVENT PLANNING / CONSULTING Metro Visitor Venues................................503.797.1790 Oregon Convention Center......................503.235.7575 PSAV.........................................................314.210.4128 Salem Convention Center........................503.589.1700 EXTRACTS / FLAVORING Oregon Spice Company...........................503.238.0664 FINANCIAL PRODUCTS / SERVICES Garth T. Rouse & Associates.....................800.523.3316 Geffen, Mesher & Company.....................503.221.0141 Isler CPA...................................................541.342.5161 My Accounting Team................................541.844.1484 Parkside Insurance....................................503.245.1709 Pasaban Accounting Solutions.................844.727.2226 Professional Benefit Services....................503.371.7622 Quest Investment Management Inc.........503.221.0158 Scribner & Company, PC - CPA................503.282.0056 World Wide ATM......................................503.239.7708 FIRE PROTECTION EQUIPMENT Performance Systems Integration............503.641.2222 FISH Pacific Seafood Co...................................503.905.4500 FITNESS EQUIPMENT Exercise Equipment Northwest, Inc.........503.594.0500 FOOD / SUPPLIES DISTRIBUTOR AZURE......................................................971.200.8351 Portland Beverage Company, Inc.............503.236.2100 FOOD BROKERS Acosta Sales & Marketing.........................503.624.6747 FOOD EQUIPMENT; PREPARATION / SERVICE Bargreen Ellingson...................................503.227.1161 Curtis Restaurant Equipment....................541.746.7480 Kelly-Mincks..............................................425.481.9036 Metropolitan Services...............................503.233.8120 Prep A Chef’s Kitchen...............................541.797.4459 FOOD: CANNED / PACKAGED Acosta Sales & Marketing.........................503.624.6747 Don Pancho..............................................503.370.9710 FOOD; FOOD PRODUCTS / FRUITS / VEGETABLES Charlie’s Produce......................................503.573.4410 Duck Delivery Produce, Inc......................503.288.9380 Emerald Fruit and Produce Co. Inc..........541.342.2136 Food Services of America.........................503.980.2500 SEE OUR AD ON PAGE 10

Long’s Meats, Inc......................................541.344.3172 McDonald Wholesale Co..........................541.345.8421 SEE OUR AD ON PAGE 4

Oregon Fruit Products Company.............503.581.6211 Sheridan Fruit Company, Inc....................503.236.2113 Smart Foodservice Warehouse Stores......503.833.1184 SEE OUR AD ON PAGE 42

Sysco Portland..........................................503.682.8700 SEE OUR AD ON PAGE 47

FOOD; FROZEN Acosta Sales & Marketing.........................503.624.6747 Charlie’s Produce......................................503.573.4410 Duck Delivery Produce, Inc......................503.288.9380 Foster Farms.............................................209.668.6687 McDonald Wholesale Co..........................541.345.8421 SEE OUR AD ON PAGE 4

FOOD; PREPARED Bridgford Food.........................................916.660.2934 Charlie’s Produce......................................503.573.4410 The Cookie Department...........................510.803.3002 Duck Delivery Produce Inc.......................503.288.9380 Oregon Culinary Institute.........................503.961.6200 FRANCHISE SALES / DEVELOPMENT Figaro’s Italian Pizza, Inc...........................503.371.9318 Great Western Franchisee Association (GWFA)..................................541.687.9165 x 15 Patrice & Associates Northwest Region...503.765.9497 Subway Group..........................................503.344.4815 FURNITURE; TABLES / CHAIRS Bluevine Studio, LLC................................503.312.8843 Northland Furniture..................................541.389.3600 Rose’s Equipment & Supply.....................503.233.7450 SEE OUR AD ON PAGE 12

GOURMET FOODS J. Wilbur Foods........................................206.577.3636 Longbottom Coffee & Tea, Inc.................503.648.1271 GOVERNMENT AGENCIES Benton County Environmental Health......541.766.6650 Lane County Environmental Health..........541.682.3636 Metro Visitor Venues................................503.797.1790 Oregon Convention Center......................503.235.7575 Oregon Parks and Recreation Department............................503.986.0803 GREASE TRAPS; CLEANING / REMOVAL Baker Commodities..................................503.289.1221 Sequential.................................................800.447.3794 HEATING / VENTILATION / AIR CONDITIONING Amana PTAC............................................360.574.8227 Sun Glow, Inc. Heating & Air Conditioning.......................................503.253.7789 HOOD CLEANING HOODZ of Clackamas..............................503.908.1988 Metropolitan Services...............................503.233.8120 HOOD FIRE SYSTEMS HOODZ of Clackamas..............................503.908.1988 Performance Systems Integration............503.641.2222 HOSPITALITY CONSULTANTS ALICE-App................................................818.337.3466 BPH2O Inc................................................971.361.4637 Crystal Investment Property.....................503.530.1316 SEE OUR AD ON PAGE 2

Dirt Vine Wine..........................................503.267.7909 Northwest Consultants, LLC.....................949.633.5512 Paramount Lodging Advisors, LLC...........602.301.0029 Profit Strategies & Solutions, Inc..............503.449.0356 PSAV.........................................................314.210.4128 Sculpture Hospitality................................541.914.0189 Sperry Van Ness / Bluestone & Hockley...503.222.3800 Symbiotic Food Service Solutions............503.537.7157 HOTEL / PROPERTY MANAGEMENT Crystal Investment Property.....................503.530.1316 SEE OUR AD ON PAGE 2

Frontdesk Anywhere.................................415.800.5940 x 504 Pacific Northwest My Place Hotels, LLC...605.725.5264

38

Oregon Restaurant & Lodging Association | SUMMER 2018

HUMAN RESOURCES ACRAnet...................................................800.304.1249 x 1270 Equifax Workforce Solution......................314.214.7387 Gecko Hospitality - Oregon.....................503.660.8565 GNSA.......................................................503.972.1949 HR Annie Consulting, Inc.........................503.349.6988 HRT Northwest.........................................503.250.2853 Performance Resources, Inc.....................541.525.1378 Snagajob..................................................703.457.7873 StratEx Restaurant and Hospitality HR.....312.937.1261 Time Equipment Company......................425.861.9599 IMPORTED FOODS United Pacific Co......................................503.644.9018 INSURANCE SERVICES / BROKERS Abel Insurance Agency.............................541.267.4124 Brown & Brown Northwest - Bend...........541.390.1871 Commercial Insurance Northwest............503.762.2470 Elliott, Powell, Baden & Baker..................503.227.1771 Evergreen Insurance Managers, Inc.........503.259.3060 Fournier Group.........................................503.251.2255 Garth T. Rouse & Associates.....................800.523.3316 Hart Insurance..........................................541.779.4232 JD Fulwiler & Co Insurance......................503.293.8325 Knutsen Insurance....................................503.325.1541 KPD Insurance..........................................541.741.0550 LaPorte & Associates, Inc.........................503.239.4116 Larsen Flynn Insurance, Inc.......................503.873.8631 Liberty Mutual Insurance..........................888.398.8924 SEE OUR AD ON THE BACK COVER

Nasburg & Company................................541.267.3165 Parkside Insurance....................................503.245.1709 Premier NW Insurance..............................503.655.6344 Sabrina Hodges Insurance Agency..........503.670.0580 Safety Northwest, LLC..............................503.709.7129 SAIF Corporation......................................503.373.8827 Sandin Insurance Group...........................503.381.8583 Steele Group Insurance Agency...............541.687.2600 United Insurance Agencies, LLC...............541.242.6464 Ward Insurance Agency, Inc.....................541.687.1117 Wilson Heirgood Associates ....................541.342.4441 JANITORIAL SUPPLIES HOODZ of Clackamas..............................503.908.1988 Metropolitan Services...............................503.233.8120 Office Depot.............................................763.503.4812 Smart Foodservice Warehouse Stores......503.833.1184 SEE OUR AD ON PAGE 42

JUICES Columbia Distributing..............................503.274.9990 Dr Pepper Snapple Group........................972.673.7000 LAUNDRY SERVICES / EQUIPMENT Auto Chlor Systems..................................503.570.8070 Ecolab Institutional...................................253.244.3888 ABC Enterprises, Inc.................................503.582.8238 Peterson Equipment Co...........................503.981.4032 SEE OUR AD ON PAGE 52

LEGAL SERVICES Ball Janik..................................................503.944.6051 Barran Liebman LLP..................................503.228.0500 Cosgrave Vergeer Kester LLP...................503.323.9000 D. Michael Mills, Lawyer PC.....................503.873.7691 Davis Wright Tremaine LLP.......................503.778.5460 Fisher Phillips............................................503.242.4262 Jordan Ramis............................................503.598.7070 Law Office of Michael B. Gottlieb, PC......503.546.0498 Northwest Alcohol Law............................503.718.2311 LIGHTING / LIGHT FIXTURES Bluevine Studio, LLC................................503.312.8843 Creative Lighting......................................503.820.0228 Portland Lighting, Inc...............................503.624.1489

LINENS / TEXTILES PenridgeGlobal .......................................401.632.7673 MAGAZINES / NEWSPAPERS Bar Business Magazine.............................212.620.7247 Certified Folder Display Service, Inc........503.252.2570 Jacksonville Publishing.............................541.601.1878 Portland Monthly......................................971.200.7022 MAINTENANCE Fitzpatrick Painting, Inc............................541.967.8900 Sun Glow Inc., Heating & Air Conditioning......................503.253.7789 MANAGEMENT RECRUITING Gecko Hospitality - Oregon.....................503.660.8565 Hospitality By Torres.................................503.360.5517 MANUFACTURER Amana PTAC............................................360.574.8227 AZURE......................................................971.200.8351 Don Pancho..............................................503.370.9710 Tillamook .................................................503.842.4481 MARKETING Aislelabs...................................................647.484.8024 Doordash..................................................415.519.7508 GISI Marketing Group..............................503.598.0636 In Business Media.....................................541.344.4636 Next Level Media.....................................541.207.3673 OpenTable................................................415.344.4200 Portland Monthly......................................971.200.7022 Third River Marketing, LLC.......................503.581.4554 Visiting Media...........................................503.427.9786 MATTRESSES Serta ........................................................503.349.5056 MEATS Food Services of America.........................503.980.2500

SEE OUR AD ON PAGE 10

Foster Farms.............................................209.668.6687 Long’s Meats, Inc......................................541.344.3172 McDonald Wholesale Co..........................541.345.8421 SEE OUR AD ON PAGE 4

Nicky USA, Inc..........................................503.234.4263 Sheridan Fruit Company, Inc....................503.236.2113 Smart Foodservice Warehouse Stores......503.833.1184 SEE OUR AD ON PAGE 42

Sysco Portland..........................................503.682.8700 SEE OUR AD ON PAGE 47

MENUS / MENU DISPLAY Foodwit....................................................206.457.9598 Tablio........................................................503.994.9209 MUSIC In Business Media.....................................541.344.4636 NON FOOD MANUFACTURING REP. MarkeTeam...............................................360.696.3984 OFFICE SUPPLIES Office Depot.............................................763.503.4812 ONLINE RESERVATIONS / MARKETING Booking.com............................................504.517.4140 CoHo Res (Connect Hotel Reservations)...503.425.1444 Frontdesk Anywhere.................................415.800.5940 x 504 OVENS; RANGES / MICROWAVE OVENS General Parts, LLC....................................503.624.0890

POINT OF SALES SYSTEMS Enterprise Merchant Solutions.................206.452.0502 HotSchedules...........................................303.749.4185 Information Systems & Supplies...............800.964.4192 Oregon Point of Sale & Security Systems.503.646.1383 Positive Technologies, Inc........................503.284.6565 Riverside Payments...................................866.720.0644 Southern Oregon Business Equipment, LLC.........................541.601.6826 VersiPOS...................................................503.788.5933 POULTRY Nicky USA, Inc..........................................503.234.4263 Foster Farms.............................................209.668.6687 PRINTING GISI Marketing Group..............................503.598.0636 PROMOTIONS / PROMOTIONAL PRODUCTS Righteous Clothing Agency......................503.655.1227 PROPERTY & CASUALTY INSURANCE Abel Insurance Agency.............................541.267.4124 Elliott, Powell, Baden & Baker..................503.227.1771 Fournier Group.........................................503.251.2255 JD Fulwiler & Co Insurance......................503.293.8325 Knutsen Insurance....................................503.325.1541 KPD Insurance..........................................541.741.0550 Liberty Mutual Insurance..........................888.398.8924

SEE OUR AD ON THE BACK COVER

Nasburg & Company................................541.267.3165 Parkside Insurance....................................503.245.1709 Premier NW Insurance..............................503.655.6344 Sandin Insurance Group...........................503.381.8583 Steele Group Insurance Agency...............541.687.2600 PROPERTY DAMAGE RESTORATION CertaPro Painters of Gresham..................503.894.9379 Fitzpatrick Painting, Inc............................541.967.8900 Kennedy Restoration................................503.234.0509 Summit Cleaning & Restoration...............503.364.1220 PROPERTY MANAGEMENT Vacation Villages of America....................503.601.2015 PUBLIC RELATIONS Visit Corvallis............................................541.757.1544 Visit Tillamook Coast................................503.842.2672 WaitersWorld............................................503.524.0788 REAL ESTATE Amber Hotel Company............................818.851.3300 x 3311 Crystal Investment Property.....................503.530.1316 SEE OUR AD ON PAGE 2

Hotel Realty NW / Kennedy & Mohn, P.S...............................425.277.5755 International Motel Brokers......................503.348.5238 Jordan Ramis............................................503.598.7070 Marlin Group............................................503.241.2330 Northwest Business Sales & Certified Appraisals, LLC..........................541.968.2728 Paramount Lodging Advisors, LLC...........602.301.0029 Sperry Van Ness / Bluestone & Hockley...503.222.3800 The M. Maletis Company.........................503.314.3220 REFRIGERATION; COOLERS / FREEZERS / CASES Custom Gaskets NW................................253.389.8884 General Parts, LLC....................................503.624.0890 Performance Reps Northwest...................503.295.0424 Rose’s Equipment & Supply.....................503.233.7450 SEE OUR AD ON PAGE 12

PAYROLL SERVICES GNSA.......................................................503.972.1949 StratEx Restaurant and Hospitality HR.....312.937.1261 Time Equipment Company......................425.861.9599

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COMPANIES BY PRODUCT / SERVICE RESTAURANT DEVELOPMENT / CONSULTING BPH2O, Inc...............................................971.361.4637 D. Michael Mills, Lawyer PC.....................503.873.7691 Foodwit....................................................206.457.9598 Marlin Group............................................503.241.2330 Northwest Consultants, LLC.....................949.633.5512 Profit Strategies & Solutions, Inc..............503.449.0356 Symbiotic Food Service Solutions............503.537.7157 The M. Maletis Company.........................503.314.3220 Togather Restaurant Consultants.............541.513.1883 SEAFOOD Food Services of America.........................503.980.2500 SEE OUR AD ON PAGE 10

Pacific Seafood Co...................................503.905.4500 SECURITY SYSTEMS DTT...........................................................800.933.8388 Enterprise Merchant Solutions.................206.452.0502 Information Systems & Supplies...............800.964.4192 Luminant Digital Security.........................503.905.3285 Oregon Point of Sale & Security Systems.. 503.646.1383 Positive Technologies, Inc........................503.284.6565 SIGNS / BANNERS GISI Marketing Group..............................503.598.0636 Security Signs...........................................503.232.4172 Signs Now................................................503.252.0328 SPEAKERS Profit Strategies & Solutions, Inc..............503.449.0356 SPECIALTY PRODUCTS AZURE......................................................971.200.8351 J. Wilbur Foods........................................206.577.3636 Nicky USA Inc...........................................503.234.4263 PenridgeGlobal .......................................401.632.7673 Sheridan Fruit Company, Inc....................503.236.2113 The Cookie Department...........................510.803.3002 United Pacific Co......................................503.644.9018 STAFFING / EXECUTIVE SEARCH DC Blosser & Associates..........................503.244.5070 Gecko Hospitality - Oregon.....................503.660.8565 Hospitality By Torres.................................503.360.5517 Industry.....................................................714.642.8099 Laborworks Industrial Staffing Specialists, Inc.............................253.853.3444 x 5112 Patrice & Associates Northwest Region...503.765.9497 Snagajob..................................................703.457.7873 STEAM BOILERS / KETTLES Performance Reps Northwest...................503.295.0424 STRATEGIC PLANNING HRT Northwest.........................................503.250.2853 Pasaban Accounting Solutions.................844.727.2226 Performance Resources, Inc.....................541.525.1378 Southern Oregon University, School of Business....................................541.552.8243 The M. Maletis Company.........................503.314.3220 SUSTAINABLE PRODUCTS Sequential.................................................800.447.3794 TAX SERVICES Equifax Workforce Solution......................314.214.7387 Isler CPA...................................................541.342.5161

TOURISM MARKETING Albany Visitors Association.......................541.928.0911 Ashland Chamber of Commerce..............541.482.3486 Central Oregon Visitors Association.........541.389.8799 Clackamas County Tourism & Cultural Affairs......................................503.655.8420 Coos Bay-North Bend Visitor & Convention Bureau...............................541.297.2432 Lincoln City Visitor & Convention Bureau...............................541.996.1271 Meet Me In Klamath.................................541.882.1501 OpenTable................................................415.344.4200 Oregon Coast Visitors Association...........541.264.0543 Roseburg Area Chamber of Commerce & Visitors Center.......................................541.672.9731 Tillamook Chamber of Commerce...........503.842.7525 Travel Lane County...................................541.484.5307 Travel Medford.........................................541.779.4847 Travel Portland..........................................503.275.9750 Travel Salem.............................................503.581.4325 Travel Southern Oregon...........................541.552.0520 Visit Bend.................................................800.949.6086 Visit Corvallis............................................541.757.1544 Visit McMinnville.......................................971.241.8808 Visit Tillamook Coast................................503.842.2672 Visiting Media...........................................503.427.9786 Washington County Visitors Association..503.664.5555 TRANSPORTATION Enterprise Rent-A-Car..............................503.692.8400 Uber .........................................................631.827.7676 TRAVEL INFORMATION Central Oregon Visitors Association.........541.389.8799 Certified Folder Display Service, Inc........503.252.2570 Clackamas County Tourism & Cultural Affairs......................................503.655.8420 Coos Bay-North Bend Visitor & Convention Bureau...............................541.297.2432 Oregon Coast Visitors Association...........541.264.0543 Roseburg Area Chamber of Commerce & Visitors Center.......................................541.672.9731 Tillamook Chamber of Commerce...........503.842.7525 Travel Lane County...................................541.484.5307 Visit Corvallis............................................541.757.1544 Visit McMinnville.......................................971.241.8808 Visit Tillamook Coast................................503.842.2672 Albany Visitors Association.......................541.928.0911 Ashland Chamber of Commerce..............541.482.3486 Lincoln City Visitor & Convention Bureau...............................541.996.1271 Meet Me In Klamath.................................541.882.1501 Portland Visitors Map...............................503.819.5654 Travel Medford.........................................541.779.4847 Travel Portland..........................................503.275.9750 Travel Salem.............................................503.581.4325 Travel Southern Oregon...........................541.552.0520 Visit Bend.................................................800.949.6086 Washington County Visitors Association..503.664.5555 UNEMPLOYMENT INSURANCE Lawrence Company..................................360.896.0777 UNIFORMS Righteous Clothing Agency......................503.655.1227 UTILITIES Northwest Natural....................................503.226.4211 Portland General Electric Co....................503.464.7970 WASTE GREASE REMOVAL Sequential.................................................800.447.3794

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WINERIES / WINE Dirt Vine Wine..........................................503.267.7909 General Distributors Co............................503.656.9470 Jacksonville Publishing.............................541.601.1878 Willamette Valley Vineyards, Inc...............503.588.9463 WORKER’S COMP INSURANCE Abel Insurance Agency.............................541.267.4124 Elliott, Powell, Baden & Baker..................503.227.1771 Farmers Insurance Hoffstot Agency.........541.895.4515 Fournier Group.........................................503.251.2255 JD Fulwiler & Co Insurance......................503.293.8325 Knutsen Insurance....................................503.325.1541 KPD Insurance..........................................541.741.0550 LaPorte & Associates, Inc.........................503.239.4116 Larsen Flynn Insurance, Inc.......................503.873.8631 Liberty Mutual Insurance..........................888.398.8924

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Nasburg & Company................................541.267.3165 Premier NW Insurance..............................503.655.6344 Safety Northwest, LLC..............................503.709.7129 SAIF Corporation......................................503.373.8827 Sandin Insurance Group...........................503.381.8583 Steele Group Insurance Agency...............541.687.2600

PROTECT YOUR REPUTATION The Best Marketing Tactic Your Business Probably Isn’t Using

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hink what it would mean to have a large group of enthusiastic people who made it their mission to convince customers to do business with you. Furthermore, imagine them being so convincing that almost no one who crossed their path would say “no” to giving you their business. Plus, what if this group of people worked for you for free, 24/7? You actually have this available to you now. Whether or not you’re using it is the question.

This is a marketing tactic that most businesses don’t exploit like they should. However, if you are using it like I’m suggesting then I congratulate you because you’re probably a business rock star. Interestingly, when I reveal to people what this tactic is I sometimes get an eye roll and a “Oh…that.” Yet, when I do a quick marketing audit of their business, I find they’re barely using it if at all. These are the business owners and managers who have gaping holes in their profit potential.

Just what is this mysterious tactic I’m suggesting you use? Reviews, online reviews.

The most common place reviews are left is on Google. In fact, when Google started doing this, lots of business owners were furious because they now had another thing they had to worry about besides things going on in their business. What they didn’t understand is what a golden opportunity this actually is.

If you really think about it, this is one of the most powerful referral services you could ever have. Business owners I’ve worked with have come to understand what a gift Google has given them. The best part is it’s free! Think

about it. If you have ever used reviews to decide whether or not to buy from a business then you just let those reviews tell you to shop or not shop with that business. That’s how powerful it is. It’s your silent salesman with as much clout as your doctor has when he tells you to do something and you do it.

Now that I have your attention, let’s examine how you can reap the enormous benefits of your reviews and use them to get even more business. First, you have to know that you will get negative reviews on occasion. No business escapes it. They come from deceitful competitors, bad apple customers and good customers you inadvertently angered for whatever reason. The good news is that the competitor problem isn’t usually much of a problem although some businesses have had to deal with it. Plus, there are actual methods to fix bad reviews and turn them into golden opportunities. Heck, even if a customer was so mad that they wanted to give you negative stars (which they can’t), that is still fixable.

How to do that is a rather lengthy discussion we won’t have here.

Going forward, it is critical your mindset is all about getting 5-star reviews for your business at all times. Be sure to check your reviews every day. Yes, everyday. If you find a review that’s less than five stars then it is time for you to feel a lot of discomfort. Why? Because you didn’t meet your customer’s expectation. Since you didn’t meet theirs, you certainly didn’t meet yours.

your place of business, you should have a computer set up specifically for them to leave a review. Customers can leave reviews from their phones too but that doesn’t mean they always will. So work hard to get them to leaving reviews before they leave. If they don’t, then it’s time to invoke the law of reciprocity. By that I mean put a gift of some sort in their hand so they want to give you something back. That something is a review.

This is a clever sales tool door to door sales people discovered years ago. Believe me, it’s worth the effort.

Finally, take an honest look at your business.

Examine it closely to see what your reviews are saying. If you are getting them and they’re not good enough you must find out why.

It could be a certain employee to blame.

Some business owners found out it was actually themselves that was the problem.

No matter the cause, it’s crucial you get it fixed immediately because just as sure as tons of positive reviews will lure business to you, bad ones will repel business 24/7 and you certainly don’t want that.  ANDY CURRY About

Andy Curry is the infamous Cheap-Marketing Champion who believes in inexpensive but effective marketing and getting a big bang for your marketing buck. An Amazon best-seller author and expert marketer, Andy owns several businesses and shares his tactics with audiences around the world. For more information go to AndyCurry.com.

Set up a system in your business to collect reviews daily. When your customer is in OregonRLA.ORG 41

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SURF’S UP Don’t Become the Next Victim of A Web Surfing Suit

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he past few years have seen a steep increase in litigation brought against hospitality businesses under Title III of the Americans with Disabilities Act (ADA). These suits often contend that certain aspects of a building, bathroom, or parking lot do not comply with the ADA’s detailed standards and regulations. With the goal of creating a physical environment that is navigable by all, Title III requires private businesses to accommodate guests with disabilities visiting their property by removing barriers to goods and services where such removal is “readily achievable” or “easily accomplishable and able to be carried out without much difficulty or expense.”

This is generally determined by examining the nature and cost of barrier removal in context of the business’s financial resources.

Some plaintiffs’ lawyers have found a lucrative niche by engaging the services of “testers” – private citizens who go from business to business looking for ADA violations. The law does not require claimants to notify a business of alleged violations so they might fix the problem prior to filing a lawsuit; hence, many businesses are caught off guard when served with the lawsuit. Worse, they will spend thousands of dollars in attorneys’ fees to resolve a case when the cost of actual compliance is very low. In fact, after the costs of enforcing the technical requirements of the law are paid and the lawyers receive their fees, the plaintiff often receives no damages for the case.

A 21st-Century Twist On The ADA A modern twist on these standard ADA cases is becoming increasingly prevalent.

Now people are using this same section of the ADA to bring allegations that business websites are inaccessible to those with disabilities. No longer do testers need to actually visit a brick-and-mortar establishment, but can merely surf on the World Wide Web looking for those businesses with websites that are not accessible for those with disabilities.

In 2010, the U.S. Department of Justice (USDOJ) issued an Advance Notice of Proposed Rulemaking on the Accessibility of Web Information and Services. The purpose: “to establish requirements for making the goods, services, facilities, privileges, accommodations, or advantages offered by public accommodations via the Internet, specifically at sites on the World Wide Web (Web), accessible to individuals with disabilities.”

While the U.S. Department of Justice (USDOJ) has recently tempered its tone on whether to formally adopt the Web Content WCAG 2.0 as official federal regulations, it is clear that courts are already developing and will continue to shape this area of law by imposing their own technical obligations. For now, though, the lack of clear policy has left the field wide open to unfettered litigation.

The bad news is that the delay in the regulatory process has not slowed the torrent of ADA lawsuits against businesses for alleged failure to provide equal access to web-based services. This means that your hospitality business can be sued by someone who is simply surfing for a lawsuit. You should take steps now to ensure your company’s website is reasonably accommodating those with disabilities.

What You Can Do To Stop The Surfing Suits Some of the more common website accessibility issues affect individuals with vision or hearing impairments and those

who are unable to use a mouse and must navigate with a keyboard, touchscreen, or voice recognition software. Those with visual impairments may need special software to magnify the content of a page, have it read aloud, or to display the text using a braille reader. For those with hearing impairments, the issue is often that audio content on the website does not include closed captioning, or that images do not include captions. You may need to build your website to properly interact with any adaptive software or technology designed for accessibility purposes.

Fortunately, the Web Content Accessibility Guidelines (WCAG) exist to provide web designers with standards for making digital content more accessible to those with disabilities. The USDOJ has made it increasingly clear over the last several years that it considers a website “accessible” if it complies with the standards of the WCAG 2.0 AA. The agency has used this standard in settlement agreements and consent decrees with businesses it believes to have violated the ADA. There is speculation that this will be the standard adopted for the private sector in 2018.

If your company website posts menus, accepts orders, permits customer reviews and testimonials, takes reservations, provides addresses and directions to brick-and-mortar locations, accepts job applications, includes FAQs, has email or chat features, or your business has any other online presence, you should consult with your web designer about ways to make these aspects accessible to those with disabilities. It is both the right and the legal thing to do, and it could save your business the unwanted expense and stress of litigation.

For more information, contact Michelle I. Anderson, at MAnderson@fisherphillips.com or 504.529.3839.  MICHELLE I. ANDERSON, FISHER PHILLIPS

OregonRLA.ORG 43

Altabira City Tavern at Hotel Eastlund

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WORKPLACE SAFETY It’s Your Business: Reduce Injuries by Increasing Communication

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hen talking with business owners and managers about policies and rules, you may get some eye rolls. Most people do not have time to formalize and update all the rules, policies, and expectations needed to support a successful business. We live in a constantly changing world where we’re overwhelmed by information, and the workplace is no exception.

It will come as no surprise that many employees are unaware of their employer’s policies and procedures. This is not to say that employees aren’t interested in following the rules; they just don’t know or understand what rules to follow. Companies often resort to putting everything in writing, leading to handbooks and policies that are hundreds of pages.

Free classroom, online, and on-demand trainings can be found at SAIF.com/training.

Safety resources, information and posters can be found at SAIF.com/safetyandhealth.

If you have questions about workplace safety and health or would like additional resources, contact SAIF via email at SafetyServices@saif.com, or by phone at 877.242.5211.  SAIF

Policies, procedures, and rules are not only important, but they’re required when it comes to safety and health in the workplace.

However, they don’t have to be complicated.

• Keeping your business running smoothly requires regular faceto-face communication of your expectations and the basic rules and policies you want all employees to follow.

• Make sure policies and work rules are straightforward and easy to read.

• Don’t worry about repeating yourself over and over. It often takes several conversations and a supportive work environment for employees to understand your rules and expectations, and commit to following them.

• Take time to make sure your employees truly understand your policies and know the consequences of not following them.

Encourage your employees to ask questions.

• If policies are violated, consistently and fairly enforce and document your disciplinary process.

• Provide opportunities and support for employees to correct their actions.

• Follow the policies and rules you expect your employees to follow.

• Reward good behavior and celebrate success.

It only takes a few minutes to share the importance of following safety rules, and it can have a powerful impact on the workforce. If you are looking for ideas to revise or update your general safety rules and policies, Oregon OSHA’s Rules for All Workplaces provides some great content: OSHA.oregon.gov/OSHARules/div1/437-001-0760.pdf.

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MUSIC LICENSING Common Questions and Best Practices

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usic is one of the most important elements in establishing the mood in your business, but under law, you must make sure you have the necessary licensing to comply with copyright statutes before playing it. Performing rights organizations (PROs), such as Broadcast Music Inc. (BMI), the American Society of Composers, Authors and Publishers (ASCAP), Society of European Stage Authors and Composers (SESAC) and Global Music Rights (GMR) act as intermediaries between restaurants and songwriters to protect intellectual property and make licensing more cost-effective and convenient.

Restaurants pay a fee to the PROs for a blanket license that grants permission to use all of the music each organization represents, and they, in turn, distribute the fees, less operating expenses, to their affiliated songwriters, publishers and composers as royalties.

Here are answers to frequently asked questions about music licensing: If I pay a licensing fee to BMI, do I have to pay one to ASCAP as well?

It depends. Determining which PRO plays what music can be very difficult for restaurant owners and operators. All PROs have searchable databases on their respective websites, but all also include disclaimers stating the information may not be accurate and will not protect you from claims of infringement. As it stands today, if you play music licensed by a PRO you do not have a license from, you can be held liable for copyright infringement.

What are the exemptions for radio and TV? Federal copyright law, Section 110 (5)(B), exempts restaurants that play music transmitted via radio, TV and cable and satellite sources if they don’t charge to hear the music. Music played by other means, such as live bands, CDs, etc., aren’t covered by the exemption.

The exemption applies to establishments smaller than 3,750 gross square feet in their premises. It also applies to those with 3,750 square feet or more of gross square footage if the operation has no more than four televisions. “Gross square footage” includes all interior and exterior space used to serve customers, including kitchen space, bathroom and storage space, but excludes the parking lot (unless used for something other than parking).

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Any foodservice or drinking establishment that is 3,750 square feet or larger, must secure public performance rights for TVs or radios if any of the following conditions apply: For TV, if the business is using any of the following: • More than four TVs; or • More than one TV in any one room; or • If any of the TVs used has a diagonal screen size greater than 55 inches; or • If any audio portion of the audiovisual performance is communicated by means of more than six loudspeakers, or four loudspeakers in any one room or adjoining outdoor space; or • If there is any cover charge.

For radio, if the business is using any of the following: • More than six loudspeakers; or • More than four loudspeakers in any one room or adjoining outdoor space; or • If there is any cover charge; or • Music on hold.

• If I offer only live music once a month, do I need to pay licensing fees?

• While the exemption in the statute doesn’t specifically address this question, the answer is likely “yes.” Generally, the exemption doesn’t apply to exclusions and situations not covered in the exclusionary language.

I use Pandora for music. Do I have to pay a fee?

Pandora’s “terms of use” specifically prohibit businesses from streaming music without setting up and complying with the terms of a paid DMX/Pandora business account. If a bar or restaurant has a business account with Pandora or SiriusXM and the music is used only for background, the establishment does not allow dancing to the music, or charge a cover fee to enter, then the provider of the music such as Pandora or SiriusXM, should be paying the public performance fees to BMI, ASCAP and SESAC. Should the business have any additional music, live bands, DJs, or Karaoke, they need to license with the PROs directly for those uses.

BMI is threatening to sue me. What can I do?

If you’re playing licensable music, it’s a better business decision to license than not to. While some business owners may avoid paying licensing fees for a while, it can be much more expensive than the cost of a music license in the long run. Federal penalties for using music without permission, which are set forth by the judge presiding over the litigation and not the PRO, can be high, with each musical composition used without authorization entitling copyright owners to damages between $750 to $30,000, or more if the infringement is found to be willful.

Do PROs share customer lists?

If I pay one, will the others know and bill me?

No. PROs, like most other businesses, do not share customer lists with each other. They do, however, contact thousands of businesses every day, so it’s likely they will contact you to license if you’re playing music.

What size businesses are exempt from paying fees?

The exemption applies only to radio and TV. All other music uses should be licensed despite the size of the establishment. For specific details on exemptions for radio and TV use only, see the second question above.

My small restaurant with no seating has a television for employees only. Am I exempt?

Licensing obligations apply only if the communication of the music is “intended to be received by the general public.”

If only your employees hear the music, the transmission isn’t intended to be heard by your customers or the “general public.” If customers can hear the music when they pick up their take-out orders, ASCAP, BMI and or SESAC could argue that the “general public” receives the transmission as well as staff and that licensing obligations apply.

In general however, if your restaurant is less than 3,750 square feet and you have only one TV with a screen size smaller than 55 inches, you’re probably exempt if you meet all other criteria. Please review the specific details on the radio and TV exemption above before deciding not to license.

I don’t understand the rules about number of seats and exemptions.

The square footage of an establishment and not the number of seats is what determines the radio and TV exemption under Section 110 (5) (B) of the federal Copyright Act. Total occupancy, however, may be a factor in determining the license fee for all other uses of music.

If I use my own iPod and have paid to buy the music, do I need to pay licensing fees as well?

Yes. Under the Copyright Act, exemptions apply only to radio and TV. Purchasing music allows you only to listen to it privately. Once you play music from your iPod or other device in a business, it’s a public performance and must be licensed.

I play only a few albums from the 1950s. Do I still have to pay?

Unless the music on the albums is in the public domain and not protected any longer by copyright law, you need a license. All three of the PROs have searchable online databases of the music they represent; it would be best to start there or contact them for assistance.  MANAGE MY RESTAURANT, NATIONAL RESTAURANT ASSOCIATION OregonRLA.ORG 47

BEING A GOOD NEIGHBOR Outstanding Industry Members to be Recognized for Service and Determination

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he National Restaurant Association Educational Foundation created the Restaurant Neighbor Award with founding partner American Express to highlight the positive contributions restaurants make in their local neighborhoods. The Faces of Diversity American Dream Award honors individuals from a diverse background who, through hard work and determination, have realized their American dream. ORLA is pleased to honor four state finalists of these awards during Convention on September 30, 2018, at the Embassy Suites by Hilton Portland Washington Square.

The contributions these restaurants and individuals are making in their communities are significant, and yet represent just a small sampling of Oregon restaurants who are doing great things every day. We congratulate (and thank) our 2018 Oregon winners: RESTAURANT NEIGHBOR AWARD

causes to support local businesses, law enforcement, firefighters, veterans, and foster children.

Impact on the community: Proceeds from the annual golf tournament go to support Oregon Veterans, a special cause for Skyland Pub. They work with the Wounded Warrior Project (a nationally-focused organization), directing their efforts to support the needs of local area men and women. The pub also supports Forward Assist, an Oregon-based volunteerrun organization that solely supports Oregon Veterans.

Three Creeks Brewing Company, Sisters Charitable activities include: Long-time supporter of the American Cancer Society and local Relay for Life of Redmond-Sisters.

Donation of countless gift cards, swag, money, beer and time to those in need. They funded the start of the Sisters Stampede, sponsor the Sisters Folk Fest and the Quilt Show, contribute to the Sisters Parks and Recreation District, and put on the Annual Sisters Fresh Hop Festival.

Greg’s Grill on the Deschutes, Bend Charitable activities include: Each month the restaurant chooses a local charity and donates a dollar per glass of wine or four per bottle from a wine selection to that cause.

New this year, Greg’s Grill is organizing a Clam Chowder Cook Off with six other restaurants where the money raised will be donated to local food banks.

Impact on the community: The restaurant has had much success, averaging close to $400500 a month in donations. Their primary focus has been local, veteran-affiliated charities, as well as food bank charities. Not only does the community greatly benefit from these activities, the staff get invested in the idea of benefitting local organizations that need support.

Skyland Pub, Troutdale Charitable activities include: The activities are numerous, including a golf tournament, giving tree, torch run, Polar Plunge, and 48

FACES OF DIVERSITY AMERICAN DREAM AWARD

Jessica Ritter and Cecilia Ritter

Jessica Ritter, Ritter’s House Made Foods, Salem Background: Jessica Ritter started the Wild Pear Restaurant with her sister Cecelia over 18 years ago with little money and a lot of determination to build it into a local successful business employing an ethnically diverse staff that shares in their passion of great food and community. Jessica has lead a team of high school students in the ProStart program and has mentored several other aspiring young chefs. Being a mix of Vietnamese and Irish decent, Jessica and Cecilia live the example of promoting diversity in their work and community.

Overcoming obstacles: While in their early 20’s, Jessica and her sister started with little to no start-up capital but showed through their passion, hard work and family values that by pulling together they could achieve their dreams.

Volunteers for the American Cancer Society getting together the day before Sisters Fresh Hop Festival to stuff pint glasses with tickets at the Three Creeks Brewing Facility.

Impact on the community: The company supports virtually every event in the community, raising thousands of dollars for charities and local causes. A recent noteworthy accomplishment was raising over $10,000 for the American Cancer Society Relay for Life.

Oregon Restaurant & Lodging Association | SUMMER 2018

Community support: The Wild Pear Restaurant supports many local charities such as Family Building Blocks, the Union Gospel mission and others. The Ritters also volunteer their time to coach young staff members aspiring to learn the industry both in management and in the kitchen.

WANT TO LEARN MORE

Visit OregonRLA.org/Awards and consider nominating or applying for one of these industry awards. Join us at Convention to help honor all our award winners; registration is open at OregonRLA.org/Convention.  ORLA

LODGING PERFORMANCE Hotel Benchmark Data The information contained in this report is provided by STR. For detailed lodging performance data for your area, contact STR at 615.824.8664 ext. 3504 or info@str.com. ORLA members can log in to access to monthly reports on OregonRLA.org in the Resource Library.

MONTH - APRIL 2018 VS APRIL 2017

Occupancy (%)

Avg Rm Rate ($)

RevPAR ($)

Percent Change from August 2017

2018 2017 2018 2017 2018 2017 Occ ADR RevPAR Room Room Room

Rev Avail Sold United States

67.9 67.3 130.33 126.20 88.54 84.96 0.9 3.3 4.2 6.4 2.1 3.0

Pacific

74.5

74.7

165.27

156.40

123.21

116.82

-0.2

5.7

5.5

7.7

2.1

1.9

Oregon

64.9

66.6

114.71

112.48

74.50

74.90

-2.5

2.0

-0.5

1.8

2.3

-0.2

Portland, OR

73.4

76.9

130.89

129.36

96.03

99.48

-4.6

1.2

-3.5

-0.6

3.0

-1.7

Oregon West Area

57.0

59.5

106.57

103.27

60.75

61.45

-4.2

3.2

-1.1

0.6

1.8

-2.5

Oregon East Area

56.5 54.1 86.25 84.61 48.73 45.79 4.4 1.9 6.4 6.7 0.3 4.7

YEAR TO DATE - APRIL 2018 VS APRIL 2017 Occupancy (%)

Avg Rm Rate ($)

RevPAR ($)

Percent Change from YTD 2017

PARTICIPATION Properties

Rooms

Room Room Room 2017 Occ ADR RevPAR Census Sample Census Sample

Rev Avail Sold

63.2 62.6 128.19 124.78 81.00 78.12 0.9 2.7 3.7 5.8 2.0 3.0 54625 33560 5190660 3895338 U.S. Pacific

71.1 71.1 163.79 157.35 116.47 111.95 -0.1 4.1 4.0 6.3 2.2 2.2 8050 4487 755105 590317 OR 58.5 59.4 109.81 108.29 64.23 64.27 -1.4 1.4 -0.1 2.1 2.1 0.6 914 487 65915 46774 PDX 68.3 70.5 124.12 123.62 84.76 87.11 -3.1 0.4 -2.7 -0.2 2.5 -0.7 282 214 28290 25366 OR West

51.3 52.2 101.95 98.27 52.33 51.33 -1.7 3.7 1.9 3.3 1.4 -0.4 281 113 16801 8611

45.8 43.8 83.96 82.02 38.46 35.94 4.6 2.4 7.0 7.3 0.3 4.8 153 72 8831 5535 OR East 2018

2017

2018

2017

2018

NEW MEMBERS ORLA Would Like To Welcome The Following New Members From March - May 2018 • A Cena Ristorante - Enoteca, Portland • Alberta Street Pub, Portland • Allium, Clackamas • The Arcade Tavern, Bandon • Aspen Lakes Golf Course, Sisters • Astoria Golf & Country Club, Astoria • Azure, Dufur • Bar Business Magazine, New York, NY • Beasy’s On the Creek, Ashland • Best Western University Inn and Suites, Forest Grove • Big Horse Brew Pub, Hood River • Black Bear Diner, Bend • The Blue Goose, Portland • Bob’s Red Mill Whole Grain Store & Visitor Center, Milwaukie • Bridgford Food, Lehi, UT • C St. Bistro, Jacksonville • Caldera Brewery & Restaurant, Ashland • The Cazadero, Estacada • CertaPro Painters of Gresham, Portland • Chetco RV Park, Brookings • City Center Motel, Prineville

• Clearwater Restaurant, Newport • Club DV8, Portland • Clyde Common, Portland • Coast Cabins, Manzanita • Columbia Distributing, Portland • Columbia Inn, Astoria • The Cookie Department, Los Angeles, CA • Corey’s, Bend • Country Grains, Aurora • Custom Gaskets NW, Tacoma • Daktoa Street Pizza, Sutherlin • Davis Restaurant & Bar, Eugene • The Deck, Inc., Portland • Denny’s, Albany • Doordash, San Francisco • Driftwood RV Park, Brookings • Ebb-Tide Oceanfront Inn, Cannon Beach • Econo Lodge, Bend • El Charro, Lebanon • Embassy Suites Hotel Portland Airport, Portland • Espresso Me Service, Hillsboro • Fern Ridge Shores, Veneta • Forty Five Coffee, Jacksonville

• Frontdesk Anywhere, San Francisco • Gilbert Inn, Seaside • Hampton Inn, Roseburg, Roseburg • Highland Still House, Oregon City • Holiday Farm Resort, Rainbow • Holiday Inn Express & Suites, Newberg • Holiday Inn Express Hotels & Suites, Portland • HR Annie Consulting, Inc, Portland • HRT Northwest, Newberg • Inn at Northrup Station, Portland • Jack In The Box, Salem • Jack’s Tally Ho, Talent • Jacksonville Publishing, Jacksonville • Lanai at the Cove, Seaside • LaPorte & Associates, Inc., Portland • Lee’s Restaurant, Lincoln City • Lord Brixxtons, Depoe Bay • Mio Sushi, Portland • Motel 6, Bend • Nicoli’s Grill & Sports Bar, Lake Oswego • PenridgeGlobal, Portland • Pilot Butte Drive In Restaurant, Bend • Pit Stop Tavern, Medford

• The Point Restaurant, Sweet Home • The Porter Hotel, Portland • Profit Strategies & Solutions Inc., Vancouver, WA • Pronghorn Resort, Bend • PSAV, Tukwila • Ranch Drive Inn, Hood River • Red Lion Hotel, Bend • Residence Inn by Marriott, Bend • Rivertide Suites Hotel, Seaside • RNR Restaurants, LLC, Eugene • Salishan Resort, Gleneden Beach • The Seashore Inn, Seaside • Si Casa Flores, Grants Pass • Smith Teamaker, Portland • The Sparrow Bakery, Bend • Starfish Point, Newport • Strictly Organic Coffee Company, Bend • Ta Ra Rin Thai Cuisine, Eugene • Tortuga Mexican Bar and Grill, Gold Beach • Toxic Wings & Fries, Eugene • The Winchester Inn, Ashland • Yakuza Lounge, Portland OregonRLA.ORG 49

WHAT YOUR PEERS ARE SAYING Meet Some Oregon Restaurant & Lodging Association Members

M

embership in ORLA means being part of the only organization in the state devoted to protecting and promoting the interests of our industry. It’s all of us together that makes that possible.

Pick up a tip or two in these peer profiles where members share about their valuable business allies, and for a little summertime fun we also wanted to know about their ice cream favorites and fantasy vacations around the world.

Tell Your Peers a Little About You! If you are a member, and are willing to be profiled here, please email us at info@OregonRLA.org. Also, let us know if there is a question you would like to see your peers answer.

GET TO KNOW SOME OF YOUR PEERS BY READING THEIR RESPONSES TO THESE VENDOR-RELATED QUESTIONS:

How do your vendors make things easy for your customers?

Who are some of your business allies that you value most?

SORAIDA CROSS Bentley’s Grill, Salem

Title: Assistant General Manager/Special Events Coordinator Open Since: 2005, also, side fact, I have been with Bentley’s from day one.

Member Since: 2004 Favorite Ice Cream: Cookies & Cream Fantasy Vacation: Mediterranean – Greece, Italy, Spain and Portugal We appreciate that our vendors always have our customers’ best interest at heart. For instance, during the City of Salem water advisory, our vendors have all pitched in to bring us the large amounts of bottled water and ice we need to keep our customers and staff safe and our restaurant doors open.

RYAN KUNZER Kimpton Monaco, Portland

Title: General Manager, Kimpton Hotel Monaco Portland Open Since: 1997, I personally have been with Kimpton for 13 years Member Since: 2005 Favorite Ice Cream: Butter Pecan Fantasy Vacation: Thailand Our mission at Kimpton is to create exceptional guest experiences, and by using local vendors that can deliver on their specialty and passion leaves us free to focus on ours: the guest.

Ecolab and Café Vita quickly come to mind. We share the same sustainability and community involvement goals and both have been tremendous partners for us.

Columbia Empire, Corfini, FSA, Southern Glazer Wine & Spirits, Charlie’s Produce are some of the vendors we value most.

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Oregon Restaurant & Lodging Association | SUMMER 2018

TREVA GAMBS Gamberetti’s Italian Restaurant, Salem

Title: Owner / Operator Open Since: June 2010 Member Since: 2010 Favorite Ice Cream: Chocolate Peanut Butter Fantasy Vacation: Tropical white sandy beaches My vendors have learned my business and watch for products that I may want to use and look for the best pricing.

Randy Brown from FSA visits us weekly and is not just a vendor but a friend. Andriene from Casa Bruno is always bringing by great wine samples and you know how much I like wine!

MASUDUR KHAN Seaside Lodging LLC, Seaside

Title: Co-owner & Managing Director Open Since: June 2009 – Have been in the hotel industry since 2004 Member Since: 1998 Favorite Ice Cream: Coffee Fantasy Vacation: Spain Two of our valued vendors are FSA and Ecolab.

Both of them have good customer service and support which makes our jobs easier. They continuously support us on getting supplies at the right time and help us evaluate our costs for savings. They also keep us informed of new products in the market. Overall, their support makes a good partnership with our company.

KELLY STEELE Steele Group Insurance Agency

Title: President Open Since: 2007. Been in the insurance industry over 20 years, prior to that owner in the Hospitality Industry.

Member Since: 2010 Favorite Ice Cream: Caramel Sea Salt Fantasy Vacation: Every vacation is a fantasy spot to have time off.

How do you make things easy for your customers? We have different social platforms to communicate and provide answers to sometimes complex situations that come up in business. We take care of the insurance while you concentrate on your business.

We value ALL of our vendors including SAIF and Liberty Mutual with their excellent programs benefiting ORLA members and beyond.

KALI KARDAS McDonald Wholesale, Eugene

Title: Marketing and Events Coordinator Open Since: 1926! I’ve been here one year.

Member Since: 2009 Favorite Ice Cream: Salt & Straw’s Gooey Brownie Chocolate (but I love all ice cream!)

Fantasy Vacation: Drinking wine on the coast of Chile

CYNTHIA MALKOWSKI Arch Cape Inn & Retreat, Arch Cape

Our sampling program and food shows are a few ways our vendors help our customers get great deals and find new, exciting menu items.

Title: Owner/General Manager Open Since: 2008 Member Since: 2017 Favorite Ice Cream: Well, it WOULD be Chocolate Malt, but no one seems to make this, so absent that, my hands-down favorite is Tillamook Oregon Dark Cherry Fantasy Vacation: Any fully-staffed inn to spend time with friends and family without having to do dishes in a place where there are no mosquitoes

We have strong partnerships with many businesses, including Northwest-based Darigold, Umpqua Ice Cream, and Childer’s Meat.

Our guests want a personal encounter with local culture. Vendors, i.e., CSA’s that deliver local products to our doorstep make this happen.

SHANE P. SWILLEY Cosgrave Vergeer Kester LLP

Title: Partner, specializing in Employment Law Open Since: 1934. I became an attorney 13 years ago and joined Cosgrave Vergeer Kester LLP eight years ago.

Member Since: 2005 Favorite Ice Cream: Anything with chocolate and peanut butter Fantasy Vacation: New Zealand What value do you provide your clients?

I am passionate about the thriving hospitality industry in Oregon. Excellent client service has always been my overarching goal. I like to build partnerships with my clients, getting to know their businesses so that I can provide customized, cost-effective legal solutions and strategic advice.

OregonRLA.ORG 51

CCB #84500

DON’T MISS YOUR CHANCE TO JOIN THE ORLA GROUP AND

10

Get an additional

% OFF

SAIF WORKERS’ COMP PREMIUMS FOR ORLA MEMBERS* * For ORLA members who meet SAIF’s underwriting requirement.

Contact your agent or SAIF at 888.598.5880 to see if you qualify!

ORLA MEMBERS: Contact your agent and ask for an ORLA Group quote, or contact SAIF directly at 888.598.5880.

52

Oregon Restaurant & Lodging Association | SUMMER 2018

EXISTING SAIF CUSTOMERS: Ask your agent or contact SAIF directly at 888.598.5880 for an ORLA Group quote.

NOT A MEMBER? Contact ORLA at Membership@ OregonRLA.org or call 800.462.0619.

NEWS BREIFS Happenings From Around the Industry

Losing a Lodging Champion

Central Oregon coast lodging operator Gary Hoagland passed away May 23, 2018.

Known as a conscientious leader in the industry, Gary contributed generously to local and humanitarian causes worldwide, and he served on numerous boards including the Oregon Restaurant & Lodging Association (under OLA) and the Newport Oregon Hospital. After having managed Inter-Continental Hotels internationally, Gary purchased several lodging properties in Oregon including Trollers Lodge in Depoe Bay, the Captain Cook in Lincoln City, the River House and Old Town Inn in Florence.

Portland Drive-Throughs No Longer Car Exclusive

It is now against Portland city code to deny drive-through service to people who walk up, skate, or ride their bicycles to order windows. The new code went into effect May 24, with the city’s “2035 Comprehensive Plan.” The new code applies not only to food establishments but also banks, gas stations, pharmacies, and any retail business that has an outdoor service window.

New Hospitality Management Grads

OSU-Cascades hospitality management program graduated its first class last month. Six years ago, ORLA helped secure $320,000 in funding with pledges from industry members to reestablish the program - Oregon’s only four-year hospitality degree. This partnership with OSU-Cascades grew from ORLA’s interest in supporting programs that help prepare our future hospitality industry workforce. The donors to the hospitality management program recognized the need for skilled workers in their industry and generously supported the development of this new degree at OSU-Cascades.

Sexual Harassment Prevention

The National Restaurant Association (NRA) announced a new suite of training focused on helping companies create and sustain positive and productive work environments. ServSafe Workplace will launch this September and will offer sexual harassment prevention courses for managers and employees in the restaurant and hospitality industries. To further support the elimination of the culture of sexual harassment, the NRA is offering a series of free, live-hosted webinars from June 18-August 10 on preventing sexual harassment for restaurant and hospitality employees. Learn more at ServSafe.com/ServSafe-Workplace.

New Alcohol Service Permit Application Portal

As of May 1, 2018, all Alcohol Service Permit applications must be submitted through the new web-based application portal. Paper applications will no longer be accepted. With the new application portal, alcohol service permit applicants can: create an account, submit an application, take the alcohol server permit test, and pay online for the permit. Servers can still get their required Alcohol Server training via ORLA’s online course at OregonAlcoholServer.com on demand.

OregonRLA.ORG 53

How Can We Serve You?

Membership in ORLA means being a part of the only organization in the state devoted to protecting and promoting the interests of the hospitality industry. Contact us for questions; let us know what issues are affecting your business and how we can help. We have your back!

MEMBER SOLUTIONS Cost-Saving Programs

ORLA ENDORSED SERVICE PROVIDERS Vetted and Board Approved!

Your association is dedicated to helping members operate with greater ease, efficiency and savings. Member participants save millions of dollars each year by using ORLA’s Endorsed Service Providers. For more information visit OregonRLA.org/ESP.

MEMBERSHIP REPRESENTATIVE CONTACTS:

WORKERS’ COMP INSURANCE ORLA’s new group program with SAIF, Oregon’s not-for-profit workers’ compensation insurance company, affords members an additional 10% premium discount if they meet the group eligibility requirements. Contact your agent or SAIF at 888.598.5880 to see if you qualify.

OregonRLA.org/SAIF

STEVEN SCARDINA Regional Representative 503.718.1495 SScardina@OregonRLA.org JOEL POMERANTZ Regional Representative 541.517.3791 JPomerantz@OregonRLA.org

MUSIC LICENSING 5% discount on membership, another 5% when you license and/ or pay in full online, plus 10% discount for timely payment.​ CREDIT CARD PROCESSING Receive up to $500 for new merchant account! Low rates, local service representatives, and rates don’t change for ORLA members. See details for qualifications online.

MARLA McCOLLY Director of Business Development 503.428.8694 MMcColly@OregonRLA.org

PROPERTY & LIABILITY INSURANCE The only Group Dividend Property and Liability program in Oregon whose policyholders have potential for a dividend.

GOVERNMENT AFFAIRS CONTACTS:

OFFICE PRODUCTS AND SERVICES Up to 80% off Manufacturers Suggested List Price.

Create customized buying list to fit your needs.

JASON BRANDT President & CEO 503.302.5060 JBrandt@OregonRLA.org

ESSENTIAL HEATH INSURANCE COVERAGE Essential healthcare coverage plans from $35-$90 a month per employee. Learn more from plan administer, Garth T. Rouse & Assoc. Setup fees may apply.

GREG ASTLEY Director of Government Affairs 503.851.1330 Astley@OregonRLA.org GLENDA HAMSTREET Executive Coordinator Government Affairs 971.224.1509 GHamstreet@OregonRLA.org

JOIN YOUR ASSOCIATION TODAY! OregonRLA.org 503.682.4422 | 800.462.0619 Membership@OregonRLA.org

54

SEX TRAFFICKING RECOGNITION AND RESPONSE: 10% discount on in-person training and Guardian Seal Virtual Training program.

human sex trafficking is the buying or selling of another hum

an exchange of anything of value for the sex act. Sex trafficking is ta MARKETPLACE FOR HOURLY JOBS UnitedSpecial States and around the world.

The most common place to bu member pricing including a 10% discount.

INDICATORS OF SEX TRA FACILITY SERVICES AND DISASTER RESTORATION $400 invoice credit for Facility Services Program customers, free spot removal and stain treatment kit and clinic, free Level 3 room deodorization treatments (2x/year), free Emergency Stabilization (up to $1,500) and much more!

ORLA’S HOSPITALITY HUB

Visit OregonRLA.org/Savings to view additional offers aimed at improving your bottom line.

MORE MEMBER-TO-MEMBER EXCLUSIVE OFFERS! OregonRLA.org/Savings

A young woman or

Oregon Restaurant & Lodging Association | SUMMER 2018 minor is dropped off at

a hotel. The driver waits

A woman or minor walks into a hotel

A young woman walks into

LOOKING AHEAD Visit OregonRLA.org for event details and registration.

SUNDAY

TUESDAY

MONDAY

WEDNESDAY

THURSDAY

SATURDAY

FRIDAY

1 2 3 4 Independence Day 5 6 7 ServSafe Class, Wilsonville

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JULY 2018

ServSafe Class, Woodburn

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ServSafe Class, Wilsonville

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AUGUST 2018

ServSafe Class, Wilsonville

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13 ServSafe Class, Eugene

19 20 21 22 23 24 25 26

27 AAHOA Charity Golf Tournament

2

Labor Day

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ServSafe Class, Wilsonville

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ServSafe Class, Wilsonville

SEPTEMBER 2018

9 10 11 12 13 14 15 AHLA & AAHOA Legislative Action Summit

ServSafe Class, Woodburn

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ServSafe Class, Bend

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30 ORLA Convention - through Oct 1.

OregonRLA.ORG 55

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Oregon Restaurant & Lodging Association | SUMMER 2018