Restaurant & Lodging - Spring 23

SPR ING 2023

SAFETY & SECURITY Protect Your Employees, Customers and Business Rob Hoover, Hospitality Insurance Program (HIP) at Produce Row, Portland

LEGISLATIVE SESSION HEATS UP Investing in Workforce Development New Compliance Requirements OregonRLA.org 1

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ABOUT

Restaurant & Lodging is published four times a year by Oregon Restaurant & Lodging Association (ORLA), 8565 SW Salish Lane, Suite 120, Wilsonville, Oregon, 97070 503.682.4422 To learn more about ORLA visit us online at OregonRLA.org.

PUBLISHER JASON BRANDT / PRESIDENT & CEO

JBrandt@OregonRLA.org LORI LITTLE / EDITOR

LLittle@OregonRLA.org

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Downtown Portland Clean & Safe Cleaners

PHOTO COURTESY OF DOWNTOWN PORTLAND CLEAN & SAFE

SPRING 2023 Safety & Security

HEIDI JANKE / DESIGN

HJanke@OregonRLA.org

MEMBERSHIP

To become a member of the Oregon Restaurant & Lodging Association, please contact us at info@OregonRLA.org or 503.682.4422.

ADVERTISING

Please support the advertisers herein; they have made this publication possible. For information on advertising opportunities, please contact ORLA: Marla McColly Director of Business Development at 503.428.8694 or MMcColly@OregonRLA.org

SUBSCRIPTIONS

To update your digital and print subscriptions to this publication and all ORLA communications visit OregonRLA.org.

COVER STORY 20 Safety & Security Protect Your Employees, Customers and Business LEADERSHIP 5 From the CEO Workforce Efforts Getting a Boost from Industry Champions ADVOCACY 6 Advocacy Update Legislative Session Activity Heats Up – No Better Time to Be Engaged!

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Fostering Synergistic Partnerships Meet Oregon Employment Department’s David Gerstenfeld

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Oregon Lottery Offers Tips for Safe Play Training the Secret to Safe Lottery Play

2022-23 ORLA BOARD OF DIRECTORS

Harish Patel, Chair, Florencein, Inc. Shannon McMenamin, Vice Chair, McMenamins Patrick Nofield, Treasurer, Escape Lodging Komal (Tina) Patel, Secretary ALKO Hotels John Barofsky, Immediate Past Chair, Beppe & Gianni’s Trattoria Marin Arreola III, Advanced Economic Solutions (AES) Inc. Jolee Bancroft, Mo's Restaurants Terry Bichsel, Rivertide Suites Hotel Joe Buck, Babica Hen Cafe, Gubanc’s, Lola’s Cafe Don Crowe, Bandon Dunes Golf Resort ​Emma Dye, Crisp Gordon Feighner, Jam on Hawthorne, Cricket Cafe Kurt Huffman, ChefStable ​Eli Katkin, Brickroom​ Masudur Khan, Khan Properties Group Tom O’Shea, Sunriver Resort Katie Poppe, Blue Star Donuts ​Dani Rosendahl, The Pit Stop Sports Bar & BBQ Grill George Schweitzer, The Benson Natalie Sheild, Togather Restaurant Consulting Rick Takach, Vesta Hospitality Jake Vanderveen, McDonald Wholesale Co. Scott Youngblood, Benchmark | Pyramid Luxury & Lifestyle Dhruti Amin, Ex Officio Board Member, ALKO Hotels

OREGON HOSPITALITY FOUNDATION 17 Investing in Workforce Development Your Oregon Hospitality Foundation is Hard at Work SOLUTIONS 26 New Compliance on Beneficial Ownership Understanding New FinCEN Reporting Requirements That May Apply to Your Business

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Preventing Slips, Trips & Falls – What You Can Do Reduce Liability Risk and Protect Staff and Customers Using Root Cause Analysis.

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Commitment to Workplace Safety and Health Safety Isn't Just Good for Your Workers, It's Good Business

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Getting Ready to Sell?

5 Attributes That Enhance Business Value in Sale

IN EVERY ISSUE 35 Lodging Performance Report Hotel Benchmark Data 35

Restaurant Industry Snapshot Hiring Demand in Oregon

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News Briefs Industry Happenings

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What Your Peers Are Saying Meet Some Oregon Restaurant & Lodging Association Members

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Cost-Saving Programs Member-Exclusive Benefits

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New Members Welcome!

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Looking Ahead ORLA Three-Month Calendar OregonRLA.org 3

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FROM THE CEO Workforce Efforts Getting a Boost from Industry Champions

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e heard it time and time again on the road as ORLA staff met with members across the state for our latest round of regional meetings – ‘we don’t have enough staff.’

rightfully named essential skills. And these skills, including professional behaviors like personalizing a customer’s experience and exhibiting passion for your role, are taught every day in hospitality businesses.

is focused along Oregon’s coastline this year with additional focus coming to the Willamette Valley and the Portland Metro region in the next few years in partnership with Travel Oregon.

And although we have heard since conditions are slightly improving for some, we still hear more about challenges than triumphs with it comes to recruitment efforts. If it gives you some comfort the hospitality industry is clearly not alone.

It has been rare this past year to find an industry content with the number of workers they have to meet consumer demand. The reality is we face more competition for fewer people as industry leaders work to focus on attributes unique to their fields. We recently heard there are roughly six million people still looking for a job in the country and approximately two job openings for each one of those unemployed workers.

The work of ORLA’s Hospitality Foundation is focused on recruiting more high schools to take up culinary and hospitality/tourism management programming for kids. The Foundation, thanks to the work of Executive Coordinator Courtney Smith, is coming off a successful ProStart competition.

High schools with both culinary and management programming have the opportunity every year to compete in the annual Oregon ProStart Championships.

Included with this editorial is the contact information for both Lupe and Courtney.

If you are experiencing a need for additional employees, I hope you will take a moment to introduce yourself to these key staff. Both Lupe and Courtney are well positioned to help make connections for our members that can help relieve workforce shortage pain points as we work to address the number one challenge facing the industry.

We have unique attributes in hospitality.

Especially when it comes to meeting a moment like the one we face today. Those of us serving on Oregon’s Hospitality Foundation Board of Directors would tell you our industry is most likely the largest untapped private sector partner for essential skills development in our youth.

In a way, the hospitality industry is primed to serve as a type of antidote to the lost development time triggered by Covid.

Whether you stick with our industry as a career or utilize the industry to develop skills and launch into a different field, hospitality remains a valuable partner in preparing our youth for the world of work.

You would be hard pressed to find someone in your life that doesn’t have stories of how a hospitality job helped shape their identity.

What used to be referred to as soft skills by workforce development leaders are now

In addition, ORLA is working to connect lodging and restaurant members with the Oregon Department of Education as they undertake an update to skills standards for high schools with culinary, hospitality, and tourism-oriented classes. Several ORLA members have answered the call to be a part of this important working group.

And lastly, one of our 16 team members on the ORLA staff works full time to build bridges between educators and industry operators one tourism region at a time. Lupe Arellano is here to help you connect with local high school and community college educators to tell your hospitality story as a guest speaker. We are also elevating opportunities for members to participate in job and career fairs. Both Lupe and Courtney recently attended the NW Youth Careers Expo at the Oregon Convention Center which brought thousands of prospective employees to one event for interested employers. Events like this should be elevated amongst members struggling to find the employees they need to sustain business operations. Lupe’s work

We also want to take a moment to thank our industry members and partners for financially investing in the Oregon Hospitality Foundation. Our friends at Dutch Brothers, Tillamook Creamery, Travel Oregon, and the Asian American Hotel Owners Association all deserve recognition for assisting ORLA in funding the work of the Oregon Hospitality Foundation.  JASON BRANDT, PRESIDENT & CEO, ORLA

OREGON HOSPITALITY FOUNDATION

Courtney Smith, ProStart Liaison/Executive Coordinator CSmith@OregonRLA.org 775.354.9895 Lupe Arellano, Workforce Development/ Business Liaison LArellano@OregonRLA.org 541.974.3696

OregonRLA.org 5

ADVOCACY UPDATE Legislative Session Activity Heats Up – No Better Time to Be Engaged!

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s of this writing, over 2,200 bills have been dropped in the 2023 legislative session. ORLA is currently tracking over 100 of them in support, opposition or monitoring bills due to their relating clause or relevant topic to our hospitality industry.

Here are a few highlights from the session to date: HB 2536 – Relating to Third-Party Delivery Fees The Oregon Legislature passed a bill (HB 3361) in 2020 protecting restaurants from third-party delivery companies using their menu, logo, or pricing information without prior written consent. The enforcement mechanism for this bill remains unclear. HB 2536 reinforces those protections and makes it clear the enforcement agency would be the Oregon Health Authority. In addition, it 6 Oregon Restaurant & Lodging Association | SPRING 2023

prohibits third-party delivery platforms from charging more than 15 percent for delivery fees.

ORLA testified in support of the bill and the protections it provides for restaurants while representing a fair and equitable approach to setting reasonable standards for third-party delivery companies and their interactions with restaurants.

SB 569 – Relating to Closed Captioning This bill would require closed captioning on televisions in public areas within places of public accommodation. ORLA testified at a public hearing for the bill and made a request for amendments to cover the following:

HB 3114 – Relating to Transient Lodging This bill would prohibit a hotelkeeper on innkeeper from requiring a qualified victim services program that facilitates reservation or rental of a guest room in a hotel or inn to disclose personal information of a victim of domestic violence, sexual assault or stalking. Essentially, if someone came in to rent a room for a victim of domestic violence, sexual assault or stalking and they were with a qualified victim services program, the lodging property could not ask for the victim’s identification to rent the room. The proponents of the bill were looking to protect the identity of the victim from their tormenter.

• Exempt individual private rooms for rent (i.e., hotel rooms) • Exempt screens of 12 inches or less (to eliminate having closed captioning on exercise machines) • Remove a requirement that “Whenever closed captioning is disabled on any of the remaining receivers that are not subject to the requirement, the place of public accommodation shall affix to each receiver, or otherwise display, a notice indicating that the receiver does not output sound or that the receiver is on mute.”

At the time of this writing, those amendments were accepted by the proponents of the bill and should be included moving forward.

HB 3159 – Relating to State Lodging Tax This bill would increase the state transient lodging tax (TLT) to three percent with 1.5 percent going to the Oregon Tourism Commission and anything over 1.5 percent going to an Oregon Department of Fish and Wildlife sub-account focused on conservation.

Greg Astley, Jerry Scott, Julie Hoy speak to the House Committee on Gambling Regulation

ORLA testified in opposition to the bill and at the time of this writing, had at least eight lodging owners and operators signed up to testify as well during the next scheduled hearing.

ORLA’s testimony focused on the fact that if conservation is important to all Oregonians, then all Oregonians should pay for it.

In addition, the TLT was an agreement between lodging properties and the state to support hospitality businesses and our employees, not unrelated causes and issues. ORLA also clarified some of the inaccurate information being put forth by proponents of the bill to help lawmakers on the committee understand the true facts.

After talking with the proponents and determining there is no law requiring lodging properties to view a person’s ID to rent a room, they have agreed to drop the bill in favor of working with us and lodging operators to create an agreement between the victim services programs and lodging properties allowing for rental of rooms without ID but devising solutions to problems like lost keys, security, and liability.

House Committee on Gambling Regulation ORLA Director of Government Affairs Greg Astley was joined by Julie Hoy, owner, Geppetto’s Italian Restaurant and Jerry Scott, CEO of Elmer’s Restaurants, Inc. to speak to the House Committee on Gambling Regulation at a recent meeting of the committee.

Both Geppetto’s and Elmer’s are Oregon Lottery retailers and were asked to speak to how retailers were doing as we recover from the pandemic and how their lottery operations were faring.

Julie and Jerry spoke to concerns retailers have about employee safety, availability of machines for retailers and the benefits and challenges being a Lottery retailer entails. In addition to their testimony, Greg spoke to hearing from other retailers about safety OregonRLA.org 7

when it comes to the fact that lottery machines are cash only and that payouts are made in cash or slips of paper equivalent to cash that can be turned in by anyone in possession of the slip. He also mentioned the ongoing communication between ORLA and the Oregon Lottery and discussions around engaging retailers more directly with Lottery staff through forums and in-person meetings.

Natural Gas Bans The Eugene City Council, in a surprise vote, approved an ordinance to prohibit natural gas hookups in new residential construction – the first city in Oregon to pass such a measure. It will affect newly built single-family homes, duplexes, triplexes, quadruplexes, cottage clusters and any residential structure of three stories or less.

Other cities in Oregon, such as Bend, Corvallis, and Milwaukie, are said to be considering similar bans on natural gas hookups.

In all cases, ORLA’s concern is when bans on natural gas begin in residential construction, the natural progression for those in favor of such bans is to ask for bans on new industrial and commercial construction. In fact, in future months, the Eugene council plans to consider separate ordinances to prohibit fossil fuels in new commercial and industrial buildings.

How You Can Get Involved Whether the issue is local, regional, statewide, or federal, you have opportunities to have your voice heard and get involved in ORLA’s advocacy efforts. Your stories and testimony, whether written or given in person, have a tremendous impact on elected officials and

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the decisions they make. Below are some of the ways you can get engaged and help make a difference.

Sign Up as a Hospitality Advocate – If you haven’t signed up yet, join over 2,000 of your colleagues and peers and be part of our Phone2Action network. This is our grassroots activation network of owners, operators and supports of the hospitality industry. We use Phone2Action to alert you to important legislation, provide talking points about the legislation and offer direct contact with those legislators all with a few simple clicks on your phone or computer.

We encourage you to personalize your testimony and it’s easy to do.

Simply sign up by texting “ORLA” to 52886.

Join Us at the National Conferences in D.C. – ORLA is fortunate to work with several national partners on advocacy issues at the federal level. This year, Jason Brandt, ORLA President & CEO and Harish Patel, ORLA Board Chair, will be attending the American Hotel & Lodging Association Hotels on the Hill event in Washington, D.C. May 15-17. If you’re a lodging operator and are interested in joining Jason and Harish, please email Jason at JBrandt@OregonRLA.org.

ORLA Director of Government Affairs Greg Astley will be leading the contingent of restaurant operators to Washington D.C. for the National Restaurant Association’s Public Affairs Conference June 19-21. If you’re a restaurant operator and are interested in joining Greg and the Oregon contingent, please email Astley@OregonRLA.org.

Support One Big Night Dinner & Auction – One Big Night is ORLAPAC’s biggest fundraiser of the year, helping us raise money to back candidates and elected officials who understand the importance of the hospitality industry in Oregon. Your support of the event is critical to our success. There are a few ways you can help including: • Be a sponsor.

• Donate auction items / packages.

• Buy tickets to attend or fill a table.

• Bid on items in the auctions.

With both a silent and live auction, we are accepting donations from gift cards to lodging packages to almost anything you can think of to help raise money for our advocacy efforts. If you can attend, please bring some friends or fellow staff to help bid up the items and support ORLAPAC. This is one of most enjoyable, fun events we have during the year, don’t miss it!

For more information on tickets or donating items, contact Lauri Byerly at LByerly@OregonRLA.org. For more information on becoming a sponsor, contact Marla McColly at MMcColly@OregonRLA.org.

Looking for more ways to participate in the advocacy process? Visit OregonRLA.org/Advocacy and make sure you are subscribed to ORLA’s emails at bit.ly/ORLAsubscribe.  GREG ASTLEY, ORLA

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ORLA OPEN • MONDAY, JULY 24, 2023 7:45 AM Scramble • 11:00 Awards Luncheon • Langdon Farms Golf Club, Aurora Participation in this tournament benefits Oregon hospitality and is vital to the strength of our political action committee and the growth of our industry. All proceeds from the event directly support ORLAPAC’s mission to advocate for favorable business legislation.

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10 Oregon Restaurant & Lodging Association | SPRING 2023

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FOSTERING SYNERGISTIC PARTNERSHIPS Meet Oregon Employment Department’s David Gerstenfeld

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regon’s hospitality industry is reliant on a steady stream of potential workers to feed an increased demand for service from our restaurant and lodging operations around the state. It’s critical our association and the Oregon Hospitality Foundation maintain collaborative partnerships with organizations and agencies in order to help rebuild our industry’s workforce pipeline.

to be part of a team that is so dedicated to helping Oregon businesses and workers.

We spoke with David Gerstenfeld, acting director of the Oregon Employment Department (OED) recently to learn more about how his organization intersects with the Leisure and Hospitality sector.

You have a law degree and bachelor’s degree in psychology. What drew your interest to working for the state’s employment agency?

Most of my professional career has been in public service, something I find deeply fulfilling. It has also focused on employment law – which was a significant part of my private law practice. Since then, I have worked with a number of workplace programs at the Bureau of Labor and Industries, the Office of Administrative Hearings, and the Employment Department.

Work is such a major part of our lives. It is how we provide for ourselves and our families and how we spend so much of our time and energy. Work can either be something that elevates us, providing purpose and opportunity, or it can be a source of additional stress and pressure. It has the opportunity to fundamentally change people’s lives. The relationship between workers and businesses is central to the well-being of individuals our businesses, and economy.

The Employment Department has a huge impact on the lives of businesses, individual workers, their families, and entire communities. Being part of that has been incredibly meaningful. I work with an exceptional group of inspiring, talented, and dedicated people. It’s extremely rewarding

Oregon’s private sector job vacancies are historically high following the pandemic.

Leisure and Hospitality recorded 11,798 vacancies in the Fall of 2022, second highest behind healthcare. What role can the OED play in helping hospitality businesses build back their workforce?

WorkSource Oregon Business Service teams deliver a robust package of customized services to match quality candidates to employers.

We begin by building a strong relationship between an employer and their WorkSource Business Service Representative through site visits where we consult with the employer to gain insight into their specific business needs and help them start planning for recruitment.

Our business service teams partner with our job seeker service teams to host in-person and virtual job fairs that expand outreach to the talent pool, increase applicant flow, and offer on-the-spot interviews.

Data available through our qualityinfo.org website gives employers valuable information about the local workforce so they can make informed decisions about pay rates and other key factors in recruiting and retaining workers. We also share information about hiring incentives, tax breaks or credits, and we serve as a liaison to other helpful programs, like rapid response, disabled access credit, Work Share, and our newly updated Work Ready program. We can certify employers for Work Opportunity Tax Credits, so they

receive federal tax credits for hiring people, potentially allowing the business to make more competitive wage offers.

The Work Ready program is designed to identify and promote validated job seekers directly to employers to expedite their employment. This program ensures these jobseekers are connected to valuable resources and are ready-for-hire by local employers.

Wrap around services from WorkSource Oregon provide employment retention services, rapid response layoff aversion, and Work Share that can help keep Oregonians working. This combined service method has proven especially valuable in connecting jobseekers who are returning, or entering the workforce, to in-demand industries like leisure and hospitality.

Work Share is a wage replacement program that offers employers an alternative to workforce layoffs when business is slow. It gives eligible employees a portion of their regular unemployment insurance benefit, and it allows employers to keep their talented workers. Struggling businesses can use Work Share to supplement pay and benefits to compensate for the reduced wages.

We are in a very tight labor market, and most employers are having difficulty finding as many employees as they would like. The Employment Department understands that leisure and hospitality businesses were particularly hard hit by the pandemic, and we have these valuable tools, and connections with other workforce partners, that can help employers find and develop their workforce.

Oregon’s WorkSource Centers provide employers with connections to job candidates. How does OED interact with these centers to provide needed resources to benefit all industries?

WorkSource Oregon is a statewide partnership between the Oregon Employment Department and other state, local, and nonprofit agencies. We provide a variety of employment and training services OregonRLA.org 11

S I L E N T A U C T I O N • L I V E A U C T I O N • S P I N & W I N • D I N N E R • L I B AT I O N S

P R E S E N T E D B Y:

Secure Your Table!

Strengthen advocacy for Oregon's hospitality industry at the One Big Night ORLAPAC dinner and auction.

DONATE AN AUCTION ITEM Contact Lauri at 503.682.4422 or LByerly@OregonRLA.org

SILENT AUCTION:

PURCHASE TICKETS

Online at OregonRLA.org/events or contact Glenda at 503.682.4422 or GHamstreet@OregonRLA.org

MAJOR:

BECOME A SPONSOR

Contact Marla at 503.682.4422 or MMcColly@OregonRLA.org

MAJOR:

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SUPPORTING:

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to job seekers and employers in Oregon.

We serve Oregonians because we believe in creating communities where the employment needs of job seekers and businesses are met by solutions delivered efficiently through engaged workforce system partners. Some of the principles that guide our work include integrity, stewardship, and teamwork.

Our Business Services staff function as an integral part of our WorkSource Oregon center teams, and they serve as an extension of an employer’s HR team. In addition to access to the statewide labor exchange system, iMatchSkills, our employees use other resources, like LinkedIn recruiting tools, to help employers find workers. Through LinkedIn, we create and promote job listings to expand the pool of potential candidates and fill employers’ vacant positions swiftly.

We also feature job-finding tips, workforce development articles, and success stories within the #TalentTuesday feature for Pride in Food Service Week to stay engaged with our followers.

Business services available through WorkSource Oregon can dramatically impact an employer’s recruitment success by connecting directly to the available talent pool. This leads to improved quality of candidates, a smaller number of referrals to the employer, and reduction in staff turnover for the employer. The value-add for employers is they interview fewer candidates, take less time to fill the position, with an easier selection process and reduced hiring costs. This also allows employers time to focus on their core business functions rather than the interruptions that come with current hiring efforts.

HB 3389 (passed in 2021) provided pandemic tax relief for Oregon employers while protecting the Unemployment Insurance Tax Fund. What are some longterm impacts this legislation will provide for businesses?

This bill was really an exceptional collaboration – bipartisan, bicameral

legislation that won the support of the business community, including ORLA, and worker representatives. It offered something for every employer, letting employers defer some of their unemployment insurance (UI) tax payments, providing more than $43 million in UI tax relief to Oregon employers in 2021, and ensuring that the unprecedented claims during the pandemic will not hurt employers’ UI tax rates. It also made some important, forward-looking changes to the statutes that guide Oregon’s already elegant UI Trust Fund.

milestones have been achieved that will benefit small businesses in the long run?

The goals of our modernization projects are to create flexible systems that improve access to our programs and allow us to quickly adapt to our customer's needs. We’re working to provide more modern and personalized services to businesses and job seekers – things like online self-service and mobile technology that help them do business with us in convenient and secure ways. It is all about focusing what we do around what the businesses and workers we serve need.

These long-term changes adjusted the statutory formula that Oregon uses to maintain a solvent UI Trust Fund. The goal was to limit taxes for employers so they could recover while not basing long-term solvency targets on conditions during the pandemic.

It adjusted the formula to take a longer view, accounting for the new types of economic cycles that were not anticipated when the statutes were originally written. These reforms let Oregon’s self-balancing formula continue to work as the economy changes while keeping tax rates predictable for employers that have weathered the pandemic.

Our new system, Frances, rolled out September of 2022 and allows small business owners and self-employed individuals to connect to their account by phone, tablet or computer in both English and Spanish.

Customers can file their combined payroll report, including both unemployment insurance and Paid Leave contributions, using Frances Online. They can also quickly access and make changes to their account information, get answers to their questions, and submit secure messages to our staff.

We are proud to have worked with the Department of Revenue to meet the most common request we heard from employers – to incorporate the Statewide Transit Tax filing into other filing processes so it is more convenient for employers. We did that early this year and continue to look for more ways to make things easier for Oregon businesses.

The net result of these reforms will be more than $2 billion in UI tax relief for Oregon businesses through 2029. And it is working well – Oregon’s UI Trust Fund is already prepared for the next recession, and we are in the second lowest possible set of UI tax rates.

Other states have pushed their regular UI tax rates to high levels to replenish their trust funds, and some are piling up additional taxes or missing out on federal tax credits because they had to borrow money for their trust funds. Meanwhile, Oregon’s UI Trust Fund is earning interest that reduces employer taxes. During the last quarter of 2022 alone, our trust fund earned more than $22 million in interest. That money stays in Oregon’s UI Trust Fund and helps keep all employers’ tax rates lower.

You head up the Modernization Program at OED. What are the program’s goals? What

Beginning September 2023, business owners will have self-service options related to their employees’ Paid Leave benefits claims, including receiving and responding to claim notices and adjudication requests for information, and in March 2024, the system will support the same for unemployment insurance claims.

Looking ahead, we have already started on modernization of our workforce systems.

By 2026, we will be rolling out updated and improved services that connect business owners with people looking for jobs.  ORLA, OREGON EMPLOYMENT DEPARTMENT OregonRLA.org 13

OREGON LOTTERY OFFERS TIPS FOR SAFE PLAY Training the Secret to Safe Lottery Play

W

hen the stakes are high, as in big money jackpots, safety and security are an essential part of your business. With restaurant employees on the front lines, it’s important to understand how to protect your staff and customers.

Oregon Lottery managers say training can go a long way in preventing fraud and

other incidents connected to Video Lottery Terminals (VLTs).

“One of the biggest mistakes I see is people walking away from a machine with cash in it,” said Oregon Lottery Account Manager for the Portland region Tim Hensley. “It’s the equivalent of walking away from your wallet. Don’t do it.”

14 Oregon Restaurant & Lodging Association | SPRING 2023

Hensley said staff can help customers play safely by reinforcing the message to cash out when a player needs a break or must walk away from a VLT – no matter how short a time they plan to be away.

David Linkel, Oregon Lottery account manager for the Bend/Redmond area, also warns new staff can be a target for

players out to manipulate someone with less experience. For instance, if a video slip isn’t validated correctly, a player may offer a slip that’s already been paid out in order to be paid a second time.

“Some people will try to make new staff uncomfortable,” he said. “People will take advantage, and it’s more common when there are new restaurant staff people.”

Elizabeth Ehlers, Oregon Lottery’s retail supervisor for Marion and Clackamas counties, says Lottery retailers should ask for payment up front before handing a player tickets.

“We’ve had a tactic used where the player will say they forgot something in the car or they left their wallet outside and they take off with tickets they didn’t pay for,” she explained.

Crime prevention Retailers can also take proactive measures to deter crime by assessing their environment.

Oregon State Police Captain Tim Fox recommends retailers install security cameras and enhance lighting at entrances and exits.

training your employees on the importance of cleaning when they are hired, so it’s an expectation from the start.”

“Often the areas where VLTs are located are dimly lit and employees don’t have visibility on activity in the gaming area,” he said.

“Consider adding better lighting in these areas to make it safer for staff and players.”

Because Lottery equipment contains delicate electronics, businesses should follow the proper steps to avoid damaging them. For VLT touch screens, first place the machine in “Out of Service” mode, then proceed with the following:

As much as bartenders or staff may want to celebrate big wins with players, it can also draw unwanted attention. Fox said it’s best to not advertise how much a player has won, especially when a cash payout is involved.

Conduct regular cleanings While the intensity of the pandemic may be behind us, retailers shouldn’t drop their guard on cleaning protocols. To protect staff and players, it’s recommended VLTs are cleaned more than once throughout the day, as players change over.

“Even when we were seeing COVID widespread in our communities, cleaning is something I had to constantly remind our business about,” Linkel said. “Think about

• Dampen a cloth with an approved cleaning solution/disinfectant or wipe (isopropyl alcohol with no more than 70 percent alcohol or Clorox wipes are acceptable). Do not spray directly on the touch screen.

• Gently wipe down the entire touchscreen.

• Allow a few minutes for the cleaning/ disinfectant to saturate and work.

• Allow it to dry and remove any streaks with a non- abrasive cloth.

Abrasive cleaners, household bleach, and Formula 409 should not be used on VLTs.  MELANIE MESAROS, OREGON LOTTERY

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16 Oregon Restaurant & Lodging Association | SPRING 2023

INVESTING IN WORKFORCE DEVELOPMENT Your Oregon Hospitality Foundation is Hard at Work

O

regon’s Tourism and Hospitality industries have a unique opportunity to reconvene regional and statewide conversations to rebuild our industry’s workforce pipeline. Currently, too many tourism and hospitality employers are still struggling due to a severe shortage of available employees.

Without course correction and longer term investments in our youth, the industry will fail to meet the expectations of consumers resulting in diminished returns for local, regional, and state government partners on a stable and growing lodging tax revenue stream made possible by Oregon’s guests staying in overnight accommodations.

The tourism and hospitality industry continues to lead the way in providing low barrier employment to individuals of all backgrounds while delivering on the promise of essential skills development. It remains true that experience in the tourism and hospitality industry propels individuals to stronger levels of career success as measured by total compensation. Whether you join our industry for a season

or a lifetime, the hospitality and tourism industries provide lasting professional benefits you carry with you.

Your Oregon Hospitality Foundation (OHF) professional staff stay focused on priorities defined by the OHF Board of Directors that includes but is not limited to: • The management and development of culinary and management ProStart programs in Oregon’s high schools • The rebirth of Tourism and Hospitality Management programming in Oregon’s high schools • The coordination of industry guest speaking opportunities, job shadows, and experiential field trips in Oregon’s seven tourism regions in partnership with RDMOs • Collaborative efforts with the Oregon Employment Department and Workforce Oregon to create job/career fairs as desired by industry employers.

OregonRLA.org 17

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18 Oregon Restaurant & Lodging Association | SPRING 2023

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OREGON WORKFORCE RESOURCE MAP WORKFORCE DEVELOPMENT BOARDS Northwest Oregon Works

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Clackamas Workforce Partnership Willamette Workforce Partnership

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Cementing our Place within Regional Workforce Development Boards One major goal of the Oregon Hospitality Foundation is to secure the industry’s standing as a major sector in each of Oregon’s seven tourism regions through the utilization of data reports compiled by Lightcast. Currently two of Oregon’s nine regional workforce boards identify the tourism and hospitality industries in their work scope. The Oregon Hospitality Foundation plans to embark on the most intentional effort our industry has undertaken to secure our place within each regional workforce board structure through the full utilization of data. Our goal is to have the industry recognized by all nine regional workforce boards in the next two years.

Empowering RDMOs and DMOs The Oregon Hospitality Foundation has every intention of fully leveraging the partnerships with the Destination Marketing Organizations and Regional Destination Marketing Organizations across Oregon. In addition, local Chambers of Commerce will prove vital to the ability of the Foundation to identify all current industry workforce development efforts while expanding our levels of success within each region.

While Oregon’s tourism and hospitality industries have made headway in reclaiming the narrative around the importance of industry jobs and careers in targeted tourism regions, there is more work to be done. We need industry members like you to remain engaged and help us continue the efforts to develop a strong and sustainable workforce. How can you help? There are plenty of ways you can play a role in helping introduce young and upcoming talent to different paths to success.

Visit OregonRLA.org/prostart for more information or contact Courtney Smith at CSmith@OregonRLA.org. And don’t forget about the job fair opportunities at local high schools. You can contact Lupe Arellano at LArellano@OregonRLA.org for more information.  OREGON HOSPITALITY FOUNDATION

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OregonRLA.org 19

SAFETY & SECURITY Rob Hoover, VP of business development for Fournier Group’s Hospitality Insurance Program (HIP)

20 Oregon Restaurant & Lodging Association | SPRING 2023

Protect Your Employees, Customers and Business

K

eeping your guests, employees and business safe is more challenging than ever. Mass shootings are on the rise, as are natural disasters such as forest fires and floods. Drug use and crime has soared in many communities, and new threats are coming over the internet in droves. But there’s some hope. There are several proactive steps you can take to help protect your people, property, and data from harm. The association continually seeks out industry expertise from partners, local and national organizations, and agencies who are well versed in how to prepare for and/or address these types of issues in order to help mitigate the impacts on your business.

One of the major challenges facing businesses right now comes not at a storefront or in a lobby, but over the internet. Cybersecurity is a real threat — and Rob Hoover, VP of business development for Fournier Group’s Hospitality Insurance Program, cautions business owners not to think they’re too small for a bad actor to target.

Companies of all sizes are increasingly becoming the victim of email scams, websites takeovers, personal information theft and other cybercrimes.

Right now, one of the biggest threats is business email compromise, and it can take several forms. Hackers will sometimes email a company’s bookkeeper in the name of an employee and ask to have their payroll direct deposit routed to a different account. Businesses involved in real estate transactions or remodels may receive emails that purportedly come from a bank employee and offer wire transfer information, except the bank details route to an illicit account.

Hoover recently had a client who paid $100,000 intended for restaurant equipment to a cybercriminal.

To avoid getting caught in scams like these, “the easiest thing is to pick up the phone when anything changes and verify that person really sent the email and asked for the change,” said Hoover. Also, “anytime somebody says, ‘this is urgent, you have to pay right now,’ that should be a red flag. Just pause and make sure the request is legitimate.”

It's critical to train employees not to click on links or open email attachments unless they’re certain they know who they’re from.

“That’s also a way for potential scammers to link into your system,” Hoover said. Even if nothing happens immediately, bad actors may lurk for months before releasing ransomware or other bugs. Even if scammers breach seemingly innocuous systems because computers are linked through networks, they can very easily gain access to financial and other information.

Employees should also be required to create strong passwords, said Theresa Masse, Oregon’s cybersecurity state coordinator with the federal Cybersecurity and Infrastructure Security Agency (CISA).

“Use a unique password only you know. Don’t use PASSWORD or 123456. Use passwords with 11 or more characters and get creative with them,” she recommended.

Along with having cyber best practices in place, Masse recommends businesses have a cyber incident response plan and exercise it yearly, so every employee understands their respective role. CISA has a free online tool to help with this, as well as a variety of other resources to help businesses become cyber resilient. The agency can also develop and present free cybersecurity exercises for industries.

Hoover advises individuals to be careful what information they share through social media and other online sources. “Don’t put the

OregonRLA.org 21

answers to common verification questions, such as your mother’s maiden name, online,” he said. It’s also best to avoid social media quizzes that claim to help you get to know your friends better; they’re often designed to elicit information that’s useful to hackers.

Another proactive measure hospitality companies can take is setting up multifactor authentication on their systems. “Multifactor authentication is quickly becoming a must for any type of cyber liability protection,” Hoover said, because it is so effective against hackers. Good firewalls to keep out attacks add another layer of protection to information systems.

Masse recommends that businesses ensure software is up to date, which will also keep security fixes updated, and back up systems and data regularly in case it gets stolen. If the company uses cloud services, the agency has best practices for implementing strong safety controls. It also offers free cyber hygiene services, including vulnerability scanning, to help reduce exposure to threats.

22 Oregon Restaurant & Lodging Association | SPRING 2023

All these safeguards really do make a difference. Hoover has a hospitality client who recently came very close to having a major data breach. That client upgraded their firewall, implemented multifactor authentication, and separated the public Wi-Fi from the office Wi-Fi, another industry best practice. “In December, he told me his firewall was blocking an average of 60,000 to 70,000 penetrations a week,” he said.

Firms that have credit card or other data stolen must comply with state law in notifying customers. Carrying cyberinsurance can aid with the cost of doing so. It can also pay for a public relations firm to help with fallout if needed, and cover some expenses designed to upgrade systems and avoid similar incidents in the future. But preventing such an attack is always better. “Don’t underestimate the risk, and don’t be blindsided by an event,” said Hoover. “Take proactive measures for your business.”

Safety and Security Resources As heartbreaking mass shootings continue to happen around the country, businesses are tasked with the difficult job of training front workers on how to respond to a potential mass casualty event.

Tom Wilder, Oregon’s protective security advisor with CISA, likes to begin any active shooter training with a reminder that even though businesses that are open to the public seem more susceptible to entry by someone with malicious intent, these are still rare occurrences.

“Being informed is a crucial first step in helping prevent a tragedy,” said Wilder. “It starts with understanding the signs of someone in distress. Recognize behaviors that could be paths to violence, including hostile speech, violent drawings and writings, threats to fellow employees, and overreactions to workplace changes.”

Next, focus on what to do in an active shooter situation.

Professionals typically advise “run, hide, fight” as a strategy. If there is an accessible escape path, attempt to leave the facility. Have an escape route in mind and help others run to safety.

When leaving the building isn’t possible, find a secure location to hide. Make sure that location is out of the shooter’s view, provides some protection against bullets (such as a door) and not limit options for future movement. If there is no way to escape danger, try and disarm the shooter, Wilder said. Acting aggressively toward the person, throwing objects at them, or yelling to distract them may save others’ lives even if you can’t save your own.

While these situations are usually very unpredictable in nature and can evolve extremely quickly, CISA does offer several active shooter resources and training online to help provide some awareness and preparation tactics; see details in the sidebar.

CYBERSECURITY • Cybersecurity Training & Exercises (CISA): CISA.gov/cybersecurity-training-exercises • Cyber Hygiene Services: bit.ly/CISAhygiene • Defend Against Attackers Targeting Cloud Services: bit.ly/CISAcloud ACTIVE SHOOTER AND DE-ESCALATION TRAINING • Active Shooter Preparedness (CISA): bit.ly/CISAast • De-escalation Series Materials: bit.ly/CISAde-escalate NATURAL DISASTER PREPARATION • American Red Cross Training & Certifications: Redcross.org • Always Ready: Natural Disasters (NRA): bit.ly/NRAalwaysready • Hazards Preparedness for Businesses (OEM): bit.ly/OEMbizprep • Prepare Your Workers: 2 Weeks Ready (OEM): bit.ly/2wksready • Preparedness Checklist for Businesses (OEM): bit.ly/OEMprepcheck OTHER RESOURCES • Downtown Portland Clean & Safe: 503.388.3888 | Downtownportland.org • No Room for Trafficking: AHLAFoundation.org/human-trafficking • Human Trafficking Prevention Training: AAHOA.com/resources/human-trafficking

Looking for additional resources for your hospitality business?

Visit: OregonRLA.org/Resources

ORLA CRISES SERVICES & DISASTER RESOURCES OregoRLA.org/Crisis

OregonRLA.org 23

Natural disasters are also on the rise and are something businesses must prepare for. Oregon is prone to a number of natural disasters, including wildfires, flooding, landslides, even windstorms and other types of low-pressure systems, said Sonya McCormick, public private partnership program manager for the Oregon Department of Emergency Management (OEM). These types of disasters can bring about anything from property to supply chain disruptions and even loss of life.

To begin preparing, McCormick recommends reviewing the free checklist on the OEM website. At four pages, it is very comprehensive and helps owners think through a range of issues. If you suddenly can’t buy inventory from your typical vendors, where else might you purchase critical goods? Where can you find backup workers if your employees suddenly can’t make it to work? Do you have all of your necessary files backed up in a place where you can access them if you can’t get to your office?

McCormick also hopes businesses will help employees prepare themselves and their families for a disaster. “If something happens, we’re family first,” she pointed out. “We have to take care of our families in order to report to work.”

Oregon’s 2 Weeks Ready program guides people through preparing an emergency plan and kit in case they lack access to food, water,

24 Oregon Restaurant & Lodging Association | SPRING 2023

and other necessities for up to two weeks. It also contains details about preparing a “go bag” to grab if you know a disaster is coming.

The bag should include a change of clothes, medication, food and water, and other things to sustain you until you can find help. It’s smart to have one at work, one in the car and one at home.

Knowledge is power, especially in an emergency. Make sure your cell phone has emergency alerts enabled and know the evacuation routes in your neighborhood and community. Put an evacuation plan in place and practice with your employees and neighbors. McCormick also encourages business owners to get familiar with OEM’s program, which exists to help private-sector partners navigate supply chain and other challenges during a natural disaster.

To further help businesses prepare for emergencies, including mass casualty events, OEM recently launched an online Private Sector Preparedness, Response and Recovery monthly seminar series on mass casualty impact and recovery. The series runs from March through November. Each session lasts 90 minutes and is recorded.

More information about the webinars is available on the OEM website. For anyone looking to take further steps toward preparing their business, they can reach out to Sonya McCornick at Sonya.mccormick@oem.oregon.gov or call her at 503.378.8223.

Portland has faced numerous safety challenges in the past few years. A policy allowing homeless camping on sidewalks and other public areas, plus the prolific drug problem, have led to crime and property damage for many hotels and restaurants.

Downtown Portland Clean and Safe helped the organization develop a safety plan, contacted campers and others to ask them to move away from the parade route, and provided support staff during the gathering.

Downtown Portland Clean and One of the ways the city has Safe’s newest initiative is the sought to address those issues is Community Health Outreach by contracting with enhanced Worker (CHOW) program, service districts such as Downtown managed in partnership with the Portland Clean and Safe, a nonprofit nonprofit Helping Hands Reentry organization dedicated to providing Outreach Centers. Two full-time enhanced public safety, janitorial, community street outreach workers retail, and economic development will be able “to do the work we’ve Mark Wells, to the core of downtown Portland. been doing organically and really Executive Director Downtown Portland Clean & Safe The group contracts public safety put those efforts on steroids by PHOTO COURTESY OF DOWNTOWN PORTLAND CLEAN & SAFE coordinators who are certified working on mental health and security guards and can respond 24/7 homeless,” he said. “Once we can to a range of non-emergency situations, from a person sleeping in a find a place for someone to go, our CHOW worker will be their doorway to an individual shouting on a street corner. case manager, drive them where they need to go, sit with them through intake and do whatever they need to have the best chance Executive Director Mark Wells refers to the program as a mix of of success in getting off the street.” security and social services. “We’re not the police,” he emphasized.

“We can make contact, talk to people, and offer services. If they Portland business owners have been through a really tough three don’t want to talk to us, we disengage.” If the situation turns into a years, Wells acknowledged, but he’s optimistic that things are police matter, they can quickly and directly reach police officers and beginning to turn around. “I’ve seen more momentum and hope since request a response. Security personnel are available 24 hours a day November than I’ve seen in the past two years I’ve been at this job,” and also do things like walk people to their car after work if they’re he said. “We still have a lot of huge challenges, but I’ve never seen the worried about their safety. level of private sector and city collaboration as high as it is now.”

Downtown Portland Clean and Safe’s other focus is a janitorial program managed in collaboration with the housing and social services organization Central City Concern. The program provides enhanced cleaning and sanitation, takes on community-building projects like putting up holiday lights in downtown and functions as job training through Central City Concern’s Clean Start program for people who were experiencing homelessness, formerly incarcerated or are in different stages of recovery.

Wells gives a few examples of how the program makes an impact.

When hotels have people coming into town to examine their facilities — for example, when the NCAA came to Portland to determine whether it would host the annual basketball tournament in town — Portland Downtown Clean and Safe’s janitorial crew made sure the area around those hotels was as clean as possible.

Organizers for the Portland Lunar Parade were very worried about safety, especially in the face of recent attacks on Asian Americans.

Now, Wells said, it’s time to begin changing the narrative about the area. “I’ve been politely challenging people — if you haven’t been downtown in two years, come downtown and see what it’s like. People still have tough questions about what’s happening, but people are asking those questions because they want to come downtown.” As individuals return to in-person work, which many businesses are pushing for, that will further change the dynamics of the area and start to bring people back to restaurants and other businesses as well.

Not every city has the ability to create an enhanced service district such as this one, but it provides a concrete illustration that planning and community are critical to the safety of your business. Gather the resources you have available and get going on a plan to help you avoid potential threats and disasters when you can and be prepared to deal with problems when they are unavoidable.  SOPHIA BENNETT

OregonRLA.org 25

NEW COMPLIANCE ON BENEFICIAL OWNERSHIP Understanding New FinCEN Reporting Requirements That May Apply to Your Business

E

ffective January 1, 2024, the Financial Crimes Enforcement Network (FinCEN) of the U.S. Department of Treasury will implement new “beneficial ownership” reporting requirements that will have a significant impact on the restaurant and lodging industry and could impose significant compliance costs. The new regulations, which implement the Corporate Transparency Act of 2020, are intended to ensure that law enforcement investigations are not stymied by the government’s inability to determine who owns or controls legal entities involved in criminal activity by addressing the lack of any centralized U.S. beneficial ownership registry.

Many businesses in the Pacific Northwest will be surprised to find that the breadth of FinCEN’s regulations means that they soon will need to report detailed information about their businesses and their owners and officers to the federal government.

Who must report?

FinCEN estimates that this new requirement will impose reporting obligations on tens of millions of businesses, plus the more than two million new entities that are formed each year. The regulations impose federal filing requirements on “domestic reporting companies,” among other entities. A domestic reporting company generally includes any private entity, such as an Oregon corporation, limited liability company, or partnership, that does not meet one of the specific exemptions set out by FinCEN. Most restaurants and hotels will not be eligible for the exemptions created for 23 types of legal entities. A business may qualify for exemption as a “large operating company” if the business employs more than 20 full-time employees and takes in more than $5 million in gross receipts from its U.S. operations, as shown on its federal income tax return.

26 Oregon Restaurant & Lodging Association | SPRING 2023

What information must be reported?

Among other things, the regulation requires reporting companies to file identifying information about the reporting company’s “beneficial owners.”

The term “beneficial owner” means any individual who directly or indirectly exercises substantial control over a company or owns or controls at least 25 percent of the ownership interests in the company. “Substantial control” is defined broadly and will capture many executive officers of Oregon businesses. The term includes senior officers and those individuals who have authority to appoint or remove any senior officer or a majority of the board of directors, as well as individuals who have substantial influence over other important matters affecting the company.

With respect to each “beneficial owner,” a reporting company must report: (i) the full legal name of the individual; (ii) the individual’s date of birth; (iii) a unique identifying number from a government issued ID such as a driver’s license or passport; and (iv) a scanned copy of the government issued ID that includes a photograph of the individual.

When does this regulation take effect?

Fortunately, this new regulation will not become effective until January 1, 2024. Any reporting company that was formed prior to that effective date—such as Oregon companies that are currently operating—will have until January 1, 2025 to file their initial report with FinCEN. Any reporting company formed after January 1, 2024 will have 30 days to submit an initial report to FinCEN. Companies will have to file updates with FinCEN within 30 days of a change in their beneficial ownership information. Thus,

companies will need to continuously monitor pertinent beneficial ownership details.

What should Oregon companies do to prepare for this new regulation?

This new FinCEN rule is likely to require a major compliance undertaking for some reporting companies, particularly entities with complex ownership structures that do not qualify for an exemption. Oregon companies can take certain steps to prepare and hopefully reduce the burden and urgency of completing these FinCEN reports: • Determine whether your company is a “domestic reporting company” or if you qualify for an exemption under the regulation.

• Determine which of your owners qualify as “beneficial owners” who will need to be included in your filing.

Note that determining ownership can involve some complexities because ownership or control may arise through joint ownership (e.g., with a spouse), through control of an intermediary entity that owns the underlying business, or through a trust.

• Determine which of your officers exercises “substantial control” over your business and will need to be included in your filing.

• Consider whether your business needs to form any entities in advance of January 1, 2024, as reporting companies formed after that date will have only 30 days to file an initial report with FinCEN. • Develop processes for monitoring beneficial ownership information on an ongoing basis to ensure ongoing compliance with the regulation. Non-compliance can result in penalties, fines, and reputational damage.  JESSE M. KOBERNICK, MILLER NASH LLP

BLIND FAITH OR 100% PEACE OF MIND? Get HIP, Fournier Group’s Hospitality Insurance Program!

ORLA members receive a free audit of their insurance and risk management programs. ​As a result of the process, members can be assured they are properly protected and save an average of 10-15%. To learn about how HIP can help your business, contact Jacob Pierron at 503.820.3471 or ​gethip@fourniergroup.com.

ABOUT

Jesse M. Kobernick is an attorney with Miller Nash LLP and represents clients throughout the Pacific Northwest on a wide range of complex business transactional matters. He also advises clients on corporate governance, commercial agreements, securities law compliance, and debt and equity offerings. Jesse can be reached by phone at 360.619.7023 or by email at jesse.kobernick@millernash.com.

OregonRLA.org/RiskStrategies OregonRLA.org 27

PREVENTING SLIPS, TRIPS & FALLS – WHAT YOU CAN DO Reduce Liability Risk and Protect Staff and Customers Using Root Cause Analysis.

PHOTO COURTESY OF SAFE SURFACE NORTHWEST LLC

W

e’ve all fallen—it’s a universal human experience.

Most of the time, falls are no big deal and result in only a chuckle or maybe a bruised ego. But sometimes, the result of a fall can be a devastating injury. That risk is of particular concern for workers, guests, and owners in the hospitality sector. Nationwide, more than three million restaurant workers and over one million guests are injured annually as a result of slips, trips, and falls. According to the National Floor Safety Institute (NFSI), the hospitality industry spends over $2 billion on such injuries each year and the rate of these injuries is increasing 10 percent annually. Of course, that does not include the billions lost due to legal liability, business interruption, reduced productivity, and increased insurance rates.

In Oregon, premises liability accidents are the number one cause of emergency room visits, and the average cost of such visits exceeds $28,000. But the costs can be much higher. In 2016, an Oregon jury awarded an 85 year-old-man $1.6 million after he slipped and fell in a supermarket.

Investigate What can be done to protect your guests, employees, and yourself? When a fall occurs, thoroughly investigate and, if possible, correct the cause. To investigate accidents, safety professionals use root cause analysis, and you can too. Put simply, the goal of root cause analysis is to determine what happened, figure out why and find out how to prevent the incident from reoccurring. The first step is to gather information and carefully document what happened. With a fall, that means talking to witnesses, examining the scene, and taking photos as soon as 28 Oregon Restaurant & Lodging Association | SPRING 2023

possible after the accident. Next, brainstorm possible causal factors that could have contributed to the fall. A targeted root cause analysis divides these into three types: internal factors, external factors and operational (or systems) factors.

Internal factors are risks specific to an individual. Maybe the person has poor sensation in their feet or weak legs, maybe their vision is impaired, or they are under the influence intoxicants.

External factors could include poor lighting, obstacles, a slippery floor, or a crumpled mat. Operational factors may include deferred maintenance, inadequate staff training or lack of staffing to address immediate maintenance needs such as a spill.

After looking at all contributing factors from these three areas and determining the most significant, prepare a list of possible preventive solutions to address them. Determine which solutions are worth implementing from a cost-benefit perspective and put those into action. When it comes to falls, internal factors may be the most difficult to address. However, recognizing and anticipating these risks is a great start. For example, training staff to carefully observe guests and offer appropriate seating or other accommodations. This might include alerting guests to steps or other potential obstacles or avoiding these altogether if their mobility is limited.

External and operational factors are much more readily addressed because they are often within our control. Examples of common external factors contributing to falls include slippery and poorly maintained flooring and steps, lack of handrails, and inadequate lighting. Ensuring walkways are cleared and well-lit are examples

of possible external risk factor mitigation strategies.

Operational factors may include a lack of established safety procedures and staff training—more on that below.

Prevent Root cause analysis is helpful in the aftermath of a fall incident but it’s no substitute for a proper fall prevention program. As they say, an ounce of prevention is worth a pound of cure. If you have not experienced a fall on your premises, it is likely only a matter of time before you do unless you take steps to lessen that risk. How do you do that? Begin by creating a fall prevention plan and systematically implement fall prevention measures in your place of business. As a matter of fact, implementing safety strategies based on your root cause analysis findings can help prevent future falls and may defend you from worker’s compensation or premises liability claims should a fall occur.

There are many resources available to help you evaluate fall risks and create your own safety plan and policies.

Larger organizations often have in-house safety professionals, but for smaller ones, safety consultants and free resources from OSHA, NIOSH, SAIF, and other insurance companies can be used. You can find a curated list of these resources to help get you started at SafeSurfacenw.com. Like other aspects of a successful business, having the right systems in place is key.

To review, always investigate incidents using root cause analysis to identify internal, external, and operational factors that may have contributed. Next, determine best strategies to address the cause(s) and implement them. This may include establishing and updating staff training protocols and maintenance guidelines, improving lighting, fixing handrails on stairs, evaluating flooring and floor maintenance, and determining need for mats or non-slip floor treatments. Keep in mind that although these approaches may incur initial expenses, they will result in long-term savings by reducing worker’s compensation claims, days lost from work and possible guest accidents leading to legal liability.

Don’t wait to get started until a serious accident occurs—be prepared by investigating all slip, trip and fall incidents using root cause analysis and implementing preventative strategies to protect yourself, your staff, and your customers.  KERSTIN BAUN, MPH, OTR/L, CO-FOUNDER SAFE

Join our Good News Movement.

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SURFACE NORTHWEST LLC Photo: Beth Nakamura / The Oregonian

OregonRLA.org 29

Create a Culture of Food Safety

ORLA's ServSafe® Manager Certification Course Give the best protection possible to your business, your brand and your customers.

Help your team protect against foodborne illness outbreaks with ORLA's ServSafe training. This course blends the latest FDA Food Code, food safety research and years of food sanitation training experience. Your team will learn to implement essential food safety practices and create a culture of food safety. This certification meets the “Demonstration of Knowledge” and “Person in Charge” requirements of the Oregon Food Code and includes additional risk management training. Certification is valid statewide for five years and also satisfies the food handler requirement.

> Register Online for In-Person Classes at OregonRLA.org/ServSafe < APRIL 2023:

Monday, April 3 • Wilsonville Monday, April 24 • Wilsonville Monday, April 24 • Eugene

Must register ten business days prior to class in order to receive pre-study materials. Materials are sent after payment is received. Quickest registration is online at OregonRLA.org/ServSafe, or mail your completed form and payment to: Oregon Restaurant & Lodging Association, 8565 SW Salish Lane, Suite 120, Wilsonville, OR, 97070.

ON-SITE PRIVATE CLASS:

If you have 20 or more employees for the ServSafe course (and you have a classroom setting) we can provide the trainer at no additional cost! Call ORLA for details at 503.682.4422.

30 Oregon Restaurant & Lodging Association | SPRING 2023

MAY 2023:

Monday, May 8 • Wilsonville Monday, May 22 • Wilsonville Monday, May 22 • Eugene

Payment includes ServSafe book and exam.

No refunds. Registrant may reschedule (up to six months later), or transfer registration (with book) to another person. Re-test option available for those who have taken an ORLA class and did not pass the exam. Questions?

Call 503.682.4422 or visit ORLATraining.org

COMMITMENT TO WORKPLACE SAFETY AND HEALTH Safety Isn't Just Good for Your Workers, It's Good Business

PHOTO FROM SAIF'S KITCHEN SAFETY SHOWDOWN VIDEO /

saif.com/kitchensafety

W

e know you want your employees to go home injuryfree at the end of each shift. That’s why this whole magazine issue is dedicated to workplace safety. SAIF is here to help.

Our vision is to make Oregon the safest and healthiest place to work. That starts with every workplace, including restaurants and hotels. I’m so proud of the work our team does each day to help our policyholders.

Safety culture is critical to ensuring our workers and workplaces stay safe. Safety is also good business. By preventing injuries from happening, you keep claims costs down.

There are many ways to make your workplace safer today. These include: • Providing ongoing safety training, including new employee orientation • Ensuring workers have the right equipment and enough resources to do the job safely.

• Maintaining open lines of communication • Creating a process for workers to report and resolve issues To help you enhance your safety program, SAIF has extensive safety resources on our website in English and Spanish at saif.com/kitchensafety. This includes free trainings, videos, posters,

and talking points available for businesses of any size (you don’t have to be a SAIF policyholder).

One component of keeping workplaces safe is having enough employees to get the job done. Creating a safe workplace can help differentiate your business in today’s difficult labor market.

Recruiting and retention is easier when you have a strong safety culture. We know workers want to work where their well-being is top-of-mind.

When it comes to hiring, many of our policyholders don’t have immediate access to HR and legal counseling. We’ve developed free resources—including recent webinars on recruiting, hiring, and retention available for replay—at saif.com/HR. With 67 safety and health experts, SAIF has built the largest network of workplace safety professionals of any insurance carrier in Oregon, and we’re standing by to help. If you’re a policyholder, you can get in touch with us directly by contacting your safety management consultant or our safety services team directly at safetyservices@saif.com.

Just like ORLA, we are here to help Oregon’s restaurant and lodging employers. If you have any questions or want to learn more, visit saif.com/kitchensafety.  CHIP TERHUNE, PRESIDENT & CEO, SAIF CORPORATION

OregonRLA.org 31

CHECK-IN ON INCENTIVES FOR EQUIPMENT UPGRADES THAT WILL IMPROVE GUEST COMFORT AND LOWER ENERGY COSTS Get cash incentives for installing energy-efficient pool heaters, ice makers, laundry washers, in-room heat pumps and more. Energy-efficient equipment will save you money on energy costs and provide guests with a consistent, comfortable stay.

Learn more at www.energytrust.org/lodging.

32 Oregon Restaurant & Lodging Association | SPRING 2023

GETTING READY TO SELL? 5 Attributes That Enhance Business Value in Sale

T

he last couple of years have been quite a ride for hospitality industry entrepreneurs with COVID-19, staffing shortages, supply chain obstacles, and urban issues in the Rose City. If you have successfully made it through the storm and are operating profitably in 2023 you deserve respect and admiration as a business owner. The two most common motivations we hear from our clients at IBA, the oldest business brokerage firm in Oregon, for selling a business are a desire to retire or move on to a new project or career path. In an effort to help entrepreneurs exit at the highest possible value the following five attributes are shared which have consistently demonstrated to enhance business value at time of sale.

1.Transparent, Comprehensive Financial Documentation – At its

core the decision to purchase a business is an investment decision. All business buyers seek to maintain or increase historical business profit and make money on the acquisition. The ability to obtain a comprehensive understanding of revenue streams and expenses makes a business more attractive. In most cases, documentation will be reviewed by the buyer, their CPA, and a bank and/ or investors. All three parties need to endorse a deal, or it will fail. The most important documentation in a sale are the federal tax returns filed with the IRS. A filed 2022 return is recommended prior to going to market in 2023.

the answer to be on the business with the ability for it to operate successfully if you take a vacation or are away.

4. A Unique Market Offering – Customers vote positively

with their dollars for products and services that differentiate themselves in the market. In Portland, there is frequently a line outside of Voodoo Doughnut, despite donuts being readily available in many other locations, and a full dining room at the Ringside Steakhouse, even on a Monday night (I know this as a fact because eight IBA business brokers recently celebrated a sale there in February on that day of the week). It is important to be able to convey to the market and buyers your “Why?” Why do they come to your food and beverage establishment and what motivates them to return, hopefully again and again.

5. Online Reviews – How do you

PHOTO COURTESY OF IBA

2. Long Term Lease or Real Estate - Next to profitability

and financial stability the most valuable asset a hospitality business can have is location security. If a business owner also owns the property, the ability to acquire both assets simultaneously is likely to enhance value. If the business operates out of a leased space, the longer the lease, including extension options, the higher the value that will be paid for the entity.

Insider Fact: If an SBA loan is being used to acquire the business, the term of the lease will need to match the term of the loan.

Most 7A SBA loans are ten years in term.

3. Staff Infrastructure – The businesses that sell at the highest

values against comparable establishments have experienced, quality staff in place. The restaurants that sell at discounts have ownership wearing too many hats and working long hours. Ask yourself are you working on or in your business? If you are selling, you want

pick a restaurant in an unfamiliar place? The most common practice is to assess online reviews. Do you pick the business with one review or many? Do you pick the place with a 2.3 cumulative review rating or 4.4?

If customers are reviewing online comments about a food and beverage establishment prior to making a purchasing decision, you can be sure a buyer thinking about purchasing the entire entity will do the same thing.

If you have not encouraged your customers to leave reviews in places like Google and Yelp, it is prudent to do it prior to going to market to sell your business.

You only have one opportunity to make a first impression on a potential buyer. That impression needs to be positive whether they enter your business, dine on your cuisine, or take a look at what people are saying about you online.

IBA has been successfully selling businesses in Oregon since 1975.

We welcome the opportunity to be a resource to ORLA members.

All communication is held in strict confidence and 100 percent of our fees are performance based. Reach out if you are interested in learning more about preparing for a sale.  JOSEPH HOLLCRAFT, IBA Joseph Hollcraft, IBA’s representative for ORLA, can be reached at 503.739.4880 and joseph@ibainc.com. Gregory Kovsky, IBA’s President & CEO, whose first job was washing dishes and serving as a prep cook at Beef & Brew on Canyon Road can be contacted at the same number and gregory@ibainc.com.

OregonRLA.org 33

JOIN ORLA AND THE NATIONAL RESTAURANT ASSOCIATION TO GET BETTER-FOR-YOU KIDS MEALS ON YOUR MENUS! VISIT RESTAURANT.ORG/KIDSLIVEWELL TO GET INVOLVED

Stay Connected by Subscribing to ORLA eCommunications.

Get the latest hospitality industry news, event details, and offers. ORLA provides different types of email subscriptions to make sure you get exactly the info you are looking for.

Tailor your subscriptions at OregonRLA.org/contact-us.

CHOOSE THE RIGHT EMAILS FOR YOU  Insider: Monthly news and information (members only)  Alert: Urgent call to action or industry alerts  Announcement: Industry announcements  Events: Industry and association activities  Industry Offers: Sponsored messages, deals and discounts

34 Oregon Restaurant & Lodging Association | SPRING 2023

LODGING PERFORMANCE Hotel Benchmark Data The information contained in this report is provided by STR. For detailed lodging performance data for your area, contact STR at 615.824.8664 ext. 3504 or info@str.com. ORLA members can log in to access to monthly reports on OregonRLA.org in the Resource Library.

MONTH - JANUARY 2023 VS JANUARY 2022

Occupancy (%)

Avg Rm Rate ($)

RevPAR ($)

Percent Change from January 2022

2022 2021 2022 2021 2021 2021 Occ ADR RevPAR Room

Rev

Room

Room

United States

52.8

47.6

142.14

123.85

75.01

58.95

10.9

14.8

27.3

27.8

0.4

11.4

Pacific

56.1

51.6

187.59

156.47

105.23

80.77

8.7

19.9

30.3

31.2

0.7

9.4

Oregon

45.0

45.3

113.88

105.34

51.29

47.73

-0.6

8.1

7.5

6.9

-0.5

-1.1

Avail

Sold

Eastern+

38.2

45.7

89.32

84.25

34.16

38.47

-16.2

6.0

-11.2

-10.1

1.3

-15.2

Central+

42.8

47.2

110.88

111.99

47.47

52.81

-9.2

-1.0

-10.1

-11.0

-1.0

-10.1

Southern+

42.1

49.5

95.16

96.78

40.09

47.88

-14.9

-1.7

-16.3

-13.6

3.2

-12.1

Willamette Valley+

49.5

52.8

113.70

105.42

56.26

55.64

-6.2

7.9

1.1

-0.2

-1.3

-7.5

MT Hood/Gorge+

46.1

46.7

114.68

110.61

52.84

51.68

-1.4

3.7

2.3

1.9

-0.4

-1.8

Portland Metro+

49.0

41.9

121.95

107.27

59.79

44.96

17.0

13.7

33.0

31.4

-1.2

15.6

Coast+

39.5

43.5

113.04

108.11

44.67

47.06

-9.2

4.6

-5.1

-6.6

-1.5

-10.6

YEAR TO DATE - JANUARY 2023 VS JANUARY 2022 Occupancy (%)

Avg Rm Rate ($)

2023

2022

2023

2022

US Pacific Oregon Eastern+ Central+ Southern+ Valley+ Hood/Grg+ Metro+ Coast+

47.6 51.6 45.3 45.7 47.2 49.5 52.8 46.7 41.9 43.5

142.14 187.59 113.88 89.32 110.88 95.16 113.70 114.68 121.95 113.04

123.85 156.47 105.34 84.25 111.99 96.78 105.42 110.61 107.27 108.11

52.8 56.1 45.0 38.2 42.8 42.1 49.5 46.1 49.0 39.5

RevPAR ($) 2023

75.01 105.23 51.29 34.16 47.47 40.09 56.26 52.84 59.79 44.67

PARTICIPATION

Percent Change from YTD 2022

Room 2022 Occ ADR RevPAR

Rev 58.95 10.9 14.8 27.3 27.8 80.77 8.7 19.9 30.3 31.2 47.73 -0.6 8.1 7.5 6.9 38.47 -16.2 6.0 -11.2 -10.1 52.81 -9.2 -1.0 -10.1 -11.0 47.88 -14.9 -1.7 -16.3 -13.6 55.64 -6.2 7.9 1.1 -0.2 51.68 -1.4 3.7 2.3 1.9 44.96 17.0 13.7 33.0 31.4 47.06 -9.2 4.6 -5.1 -6.6

Properties

Room

Room

Avail 0.4 0.7 -0.5 1.3 -1.0 3.2 -1.3 -0.4 -1.2 -1.5

Sold 11.4 9.4 -1.1 -15.2 -10.1 -12.1 -7.5 -1.8 15.6 -10.6

Rooms

Census Sample

Census

61498 9347 1022 99 87 158 160 35 243 237

5537106 4228545 809066 624867 70452 52070 5068 3228 5969 4252 8490 5252 10825 7898 2306 1895 26755 24647 11312 5658

36938 4793 542 49 53 66 92 23 189 77

Sample

RESTAURANT INDUSTRY SNAPSHOT Hiring Demand in Oregon The following data is provided by the Oregon Hospitality Foundation and Lightcast. Lightcast data is a hybrid dataset derived from official government sources such as the US Census Bureau, Bureau of Economic Analysis, and Bureau of Labor Statistics. The following illustrates the demand for staffing in full-service restaurants in Oregon.

DEMAND

574

EMPLOYERS COMPETING All Employers in Oregon who

posted for restaurant jobs over the last 12 months.

8,174 UNIQUE JOB POSTINGS The number of unique

postings for restaurant jobs over the last 12 months.

23

DAY MEDIAN DURATION Posting duration is 7 days

shorter than what's typical in the region.

TOP JOB TITLES UNIQUE POSTINGS OVER THE LAST 12 MONTHS

Dishwashers

474

Servers 460 Hosts/Hostesses 325 Bartenders

293

Line Cooks

263

OregonRLA.org 35

PRESENTED BY

Reconnect, Retool and Recharge!

September 30 - October 2, 2023 • Ashland Thought Leaders. Networking. Workshops. Parties.

Join your peers at the ORLA Hospitality Conference this fall!

Hundreds of industry professionals will come together for thought leadership, networking, workshops and celebration! You and your team will share best practices, learn something new, and have a lot of fun.

Ashland Hills Hotel & Suites

FULL CONFERENCE REGISTRATION $275 If you are bringing three or more people, your third and additional attendees will receive a discounted rate of $245.

ACCOMODATIONS Ashland Hills Hotel & Suites and Convention Center will be the site of the conference. Get special conference rates on accomodations through August 31, 2023 when mentioning ORLA.

MAJOR SPONSORS:

BREAKOUT SPONSORS: • Energy Trust of Oregon; Existing Buildings • Deacon Construction • Garth T. Rouse & Associates • Hospitality Insurance Program (HIP) • Jordan Ramis PC • SAIF VENDOR SHOWCASE TO DATE: • Adesso Capital • Brown & Brown • Crystal Investment Property • Curtis Restaurant Equipment • Deacon Construction • Energy Trust of Oregon; Existing Buildings • Hospitality Insurance Program (HIP) • International Business Associates (IBA) • McCormick Distilling Company • My Accounting Team • Northland Furniture • ServiceMaster of Salem, Corvallis, Lincoln City and Eugene

REGISTER YOUR TEAM TODAY AT: ORLAHospitalityConference.com 36 Oregon Restaurant & Lodging Association | SPRING 2023

NEWS BRIEFS Happenings From Around the Industry

ORLA CEO Named President of National Council

This past February, the Council of State Restaurant Associations (CSRA) welcomed this year’s 2023 Board of Directors and Executive Committee, naming ORLA’s CEO Jason Brandt as President of the Council. CSRA helps foster collaboration, connection, and coordination among its 52 state restaurant association members and works in partnership with the National Restaurant Association to support more than 675,000 restaurant businesses across the United States. With Jason’s leadership, CSRA will continue their hard work supporting collective efforts in government relations, member services, workforce development, and education foundation support.

State of the Industry Reports Released

The National Restaurant Association released its 2023 State of the Restaurant Industry report, which examines key factors impacting the industry including the current state of the economy, operations, workforce, and food and menu trends to forecast sales and market trends for the year ahead. Key findings include: Sales are forecast to reach $997B, up from $937B in 2022, and the entire foodservice industry is forecast to add 500K jobs to reach 15.5M in 2023.

Actionable insights

for the restaurant & foodservice industry

Supported by

STATE OF THE RESTAURANT INDUSTRY 2023 A New Normal Takes Hold

BY THE NUMBERS Foodservice industry

sales are projected to reach in ‘23

$997B

Industry workforce is projected to

grow by 500K jobs, for A

total Industry employment of 15.5M by the end of ’23.

TOP CHALLENGES

92%

Competition from other restaurants to be more intense than it was in ‘22

higher food costs as a significant challenge

62%

47%

of operators expect

of operators cite

report being

understaffed

During much of ’22, there was only 1 unemployed person for every 2 jobs—the

lowest level on record

Many restaurant owners have a growth mindset for 2023.

Nearly 3 in 4 operators say business conditions are already close to normal— a new, more positive normal—or are well on the path, and the focus is on sustaining growth in the coming year.

While the headwinds of 2022 will carry over into 2023, consumers’ desire for the restaurant experience is as strong as ever and will play a critical role in the industry’s recovery.

AHLA published its 2023 State of the Hotel Industry report, forecasting the hotel industry to surpass pre-pandemic levels of demand, nominal room revenue and state and local tax revenue, while inching closer to other key 2019 performance metrics. You can find these resources and more in the ORLA Member Portal by logging in to OregonRLA.org.

Hospitality is Working Campaign Promotes Hotel Jobs AHLA affiliate Hospitality is Working recently launched an ad campaign highlighting the unprecedented career opportunities hotels are offering. The campaign includes television and digital advertising as well as AHLA events happening around the country alongside local hoteliers, economic development organizations and community groups.

Hospitality is Working showcases the broad range of benefits hotels provide the communities they serve while highlighting the industry’s strong commitment to investing in its workforce, providing quality career opportunities, and protecting employees and guests. To view Portland’s ad visit https://bit.ly/HWPDX.

Capitol Day & Taste Oregon Success

Over 300 Oregon hospitality industry members, state agency representatives, legislators and staff participated in a day of activities supporting Oregon's hospitality industry. The Capitol Day Assembly kicked off with several discussions on industry-related issues and attendees engaged with questions for invited representatives from state agencies including Oregon Employment Department, Paid Leave Oregon, Oregon Lottery, and BOLI. The day culminated with the Taste Oregon Legislative Reception co-hosted by ORLA and AAHOA and presented by DoorDash. A huge thank you to the restaurant and beverage companies who provided great tastes including South Salem High School’s Culinary Program.

OregonRLA.org 37

WHAT YOUR PEERS ARE SAYING Meet Some Oregon Restaurant & Lodging Association Members

M

embership in ORLA means being part of the only organization in the state devoted to protecting and promoting the interests of our industry. It’s all of us together that makes that possible.

Get inspired by these peer profiles where members share what they have learned about working in hospitality, and their thoughts on security and safety. And for a little fun, we also wanted to know about their favorite books and what their first paying job was.

Tell Your Peers a Little About You! If you are a member, and are willing to be profiled here, please email us at info@OregonRLA.org. Also, let us know if there is a question you would like to see your peers answer.

GET TO KNOW SOME OF YOUR PEERS BY READING THEIR RESPONSES TO THESE EMPLOYEE RELATED QUESTIONS:

What does your company do to ensure a safe environment for employees and customers?

What have you learned about working in hospitality?

BRENNA LEECH Eugene Lodge and International Hostel, Eugene

Title: Owner/Operator Joined the Company: 2022 Member Since: 2022 First paying job: Soccer Referee Fav book: The Body Keeps the Score

What is one thing you have learned about working in the hospitality industry?

The customer is NOT always right; your staff is ALWAYS more important. Happy staff = killer atmosphere. Work for your staff, and everything will work out.

KATHLEEN (KATIE) McCARRON Portland Pet Food Company, Portland

Title: Top Dog Started the Company: 2014 Member Since: 2022 First paying job: Ticket seller/Circus Vargas Fav book: The Lemon Tree by Sandy Tolan What is one thing you have learned about working in the hospitality industry?

As a former hotel front desk employee and now hospitality supplier, I have learned that it takes teamwork, empathy, flexibility and innovation to meet consumers' needs.

38 Oregon Restaurant & Lodging Association | SPRING 2023

CHRISSY OUELLETTE SpotOn, Greenville, SC

Title: VP of Business Development Joined the Company: 2019 Member Since: 2022 First paying job: Car Hop, Sonic Drive-In Fav book: Who Not How by Dan Sullivan with Dr. Benjamin Hardy What is one thing you have learned about working in the hospitality industry?

It is hard, hospitality has many people to please and satisfy. You have to be a cameleon.

What is one thing your company does to ensure a safe environment for your employees / customers?

SpotOn is focused on providing the best technology to its restaurant customers so that they can provide a safe and secure environment for staff and customers.

TYLER YOUNG VersiTech, LLC, Clackamas

MATTHEW HARRISON Scout Septic, Grease & Drain, Boring

Title: CEO & Founder Joined the Company: 2017 Member Since: 2018 First paying job: Picked Blueberries Fav book: Hire with Your Head

Title: Owner Started the Company: 2011 Member Since: 2022 First paying job: Paperboy Fav book: Outliers

What is one thing you have learned about working in the hospitality industry?

Working in hospitality taught me that hospitality isn't just about taking care of guests, it's about taking care of each other.

What does your company do to ensure a safe environment?

We are focused on cleanliness. Specifically, the garbage area of restaurants and keeping oil containers clean. This goes a long way to prevent slips, trips & falls.

KATIE SHAW Buoy Beer Company/Pilot House Distilling, Astoria

Title: Hospitality Director Joined the Company: 2014 Member Since: 2016 First paying job: Drive thru coffee Fav book: Anything by Jody Picoult What is one thing you have learned about working in the hospitality industry?

I have learned to be patient and kind. A smile goes a long way. Never know what someone is going through.

O REG O N RES TA U RA N T & LO DGIN G A S S O CI AT I O N

Serving Oregon Hospitality!

NIKKI HAEBLER, CSP Safety Northwest, LLC, Portland

Title: Co-Owner Joined the Company: 2013 Member Since: 2012

First paying job: Camp Counselor Fav book: True crime quick reads What does your company do to ensure a safe environment?

As Safety Consultants, we help other companies improve their safety culture and stay in compliance, so your employees go home safe each day.

YOUR NAME HERE

Tell your peers about yourself! Would you like to be profiled in the next issue of Oregon Restaurant & Lodging Association magazine?

Reach out to Lori Little at LLittle@OregonRLA.org Not yet a member? By banding together we make Oregon's hospitality industry stronger.

Visit OregonRLA.org/membership to see the many benefits of membership and join today!

Together we make our industry stronger!

Learn more at

O R EG O N R L A . O R G OregonRLA.org 39

HOW CAN WE SERVE YOU?

MEMBER SOLUTIONS Save Time and Money with ORLA’s Cost-Saving Member Programs | OregonRLA.org

Membership in ORLA means being a part of the only organization in the state devoted to protecting and promoting the interests of the entire hospitality industry. Contact us for questions; let us know what issues are affecting your business and how we can help. We have your back!

MEMBERSHIP CONTACTS:

STEVEN SCARDINA Regional Representative 503.718.1495 SScardina@OregonRLA.org

PREFERRED PARTNERS WORKERS’ COMP INSURANCE ORLA’s group program with SAIF affords members an additional 10% premium discount if they meet the eligibility requirements.

TERRY HOPKINS Regional Representative 541.441.2219 THopkins@OregonRLA.org

COMPUTER EQUIPMENT AND IT SUPPORT ORLA Members receive up to 30-40% off the everyday price on select Dell products. Members can also receive round-the-clock access to IT help with ProSupport, only from Dell.

MARLA McCOLLY Director of Business Development 503.428.8694 MMcColly@OregonRLA.org

CREDIT CARD PROCESSING ORLA Members get a discounted flat swiped rate of 2.3% + .05 a transaction, plus additional fees waived and tools to run your business more efficiently.

GOVERNMENT AFFAIRS CONTACTS:

JASON BRANDT President & CEO 503.302.5060 JBrandt@OregonRLA.org GREG ASTLEY Director of Government Affairs 503.851.1330 Astley@OregonRLA.org MAKENZIE MARINEAU GA and Regional Leadership Teams Coordinator 541.404.0033 MMarineau@OregonRLA.org GLENDA HAMSTREET Executive Coordinator Government Affairs 971.224.1509 GHamstreet@OregonRLA.org

HP

HOSPITALITY BUSINESS INSURANCE:HIP ORLA Members receive a free audit of insurance and risk management programs and can save an average of 10-15%.

NATIONAL PARTNERS

MUSIC LICENSING ORLA Members can save 10% on first year annual fee.

MUSIC LICENSING ORLA Members can save up to 20% off their music licensing fees.​​

HOSPITALITY PARTNERS

OREGON RESTAURANT & LODGING ASSOCIATION MAIN OFFICE: ​​

503.682.4422 • info@OregonRLA.org

40 Oregon Restaurant & Lodging Association | SPRING 2023

Find additional member-to-member exclusive cost-saving offers and benefits aimed at improving your bottom line online at OregonRLA.org/hospitality-partners

• Asesso Capital • Garth T. Rouse & Associates • HR Annie Consulting • My Accounting Team • Oregonian | OregonLive

NEW MEMBERS ORLA Would Like To Welcome The Following New Members From November 2022 – January 2023

• The Allison Inn & Spa, Newberg

• Gresham Area Chamber of Commerce

• Red Roof Inn & Suites, Medford

• Best Western Cottage Grove Inn, Cottage

• Holst Architecture, Inc., Portland

• Restaurant Beck, Depoe Bay

Grove

• Hunan Pearl Cuisine, Lake Oswego

• Riverview Lodge, Hood River

• Clementine's Guest House & Vacation

• Inevitable Hospitality, Gladstone

• Sea Ranch Resort, Cannon Beach

Rentals, Astoria

• International Business Associates (IBA),

• Silverton Inn & Suites, Silverton

• Comfort Inn, Roseburg

Portland

• Springhill Suites Medford Airport,

• Countryside Pizza, Veneta

• KEXY, San Diego, CA

Medford

• Eat An Oyster Bar, Portland

• Lost Creek, Vancouver, WA

• Steamboat Inn, Idleyld Park

• Flights Wine Bar, LLC, Bend

• Metis, Walla Walla

• Stoller Family Estate, Dayton

• Fultano's Pizza Parlours, Canby

• Oakridge Inn & Suites, Oakridge

• University Inn & Suites, Eugene

• Gravy, Portland

• PanelView RV Park, Hermiston

• Whistling Winds Motel, Lincoln City

• Green Springs Inn & Cabins, Ashland

• Red Fox Motel, Estacada

Where to go for training O

O R L AT R A I N I N G .

R LA TR A IN IN G .

The Only Industry Training That Supports Oregon Hospitality!

CHECK OUT OUR TRAINING SUITE:      

Oregon Food Handler Oregon Alcohol Server Guest Service Gold Tourism: Oregon Edition Oregon Tourism Leadership Academy Responsible Gaming Training for Retailers ServSafe® Manager

     

ServSafe Allergens ServSafe Workplace: Sexual Harassment Prevention ServSafe Workplace: Understanding Unconscious Bias ServSuccess: Certified Restaurant Professional ServSuccess: Certified Restaurant Supervisor ServSuccess: Certified Restaurant Manager

OregonRLA.org 41

Together We Make Our Industry Stronger!

ACTIVE MEMBERSHIP MADE EASY! ORLA MEMBERS: You can pay your dues online in just a few simple steps. Watch for your membership renewal in the mail or in your inbox and pay online to renew.

Steps to Renew Membership Online: 1. Visit ORLA's website at OregonRLA.org 2. Click Log In and enter your username and password 3. Click the green "Pay Invoices" button

Make it easy and sign up to be automatically billed on a credit card every year upon your renewal date.

Give us a call at 503.682.4422 and we will set you up for auto-renewal today.

CHANGE IN YOUR CONTACT INFO? Email us at Membership@OregonRLA.org or Log In to the Member Portal and update your information.

OREGON RESTAURANT & LODGING ASSOCIATION

42 Oregon Restaurant & Lodging Association | SPRING 2023

|

OREGONRLA.ORG

| Serving Oregon Hospitality!

LOOKING AHEAD Visit OregonRLA.org for event details and registration.

SUNDAY

APRIL 2023

SATURDAY

WEDNESDAY

THURSDAY

FRIDAY

5

6

7

8

11

12

13

14

15

18

19

20

21

22

25

26

27

28

29

2

3

4

April Fools

1 Day

2 9

Easter

TUESDAY

MONDAY

ServSafe Class, Wilsonville

3

4

Oregon Governor’s Conference on Tourism

10

16

17

Tax Day

Eid al-Fitr

Northwest Food Show

23

24 ServSafe Classes: Wilsonville, Eugene

30

1

Cinco de Mayo

5

Earth Day

6

MAY 2023

National ProStart Invitational

7

8 ServSafe Class, Wilsonville

Mother's Day

14

9

10

11

12

13

National Travel and Tourism Week

15

16

17

18

19

AHLA Hotels on the Hill

20

National Restaurant Association Show

21

22

23

24

25

26

28 Memorial Day

29

30

31

1

2

3

4

5

6

7

8

9

10

ServSafe Classes: Wilsonville, Eugene National Restaurant Association Show

27

JUNE 2023

One Big Night ORLAPAC Auction

Father's Day

11

12

13 Flag Day

14

15

16

17

18 Juneteenth

19

20

21

22

23

24

29

30

NRA Public Affairs Conference

25

26

27

28

Eid al-Adha

OregonRLA.org 43

Get the in-person experience online shopping can't give you...

TOUCH, TASTE, TRY NEW SOLUTIONS!

JOIN THE INDUSTRY • APRIL 16-17 For over 60 years, the Northwest Food Show has been bringing restaurant, foodservice and hospitality industry buyers and sellers together in what is now the largest and best known business-to-business foodservice event in the Pacific Northwest.

Attend for free with code: ORLAMAG - or pay $15 at the door and a portion of the proceeds will go to the Oregon Food Bank.

SONSORED BY

PRODUCED BY

Local Chef Sponsor: Portland General Electric • Aisle Sponsors: Bargreen Ellingson, Curtis Restaurant Equipment, DoorDash, Energy Trust of Oregon, Harbor Foodservice, Hospitality Insurance Program (H.I.P.)

N W F O O D S H O W. C O M

44 Oregon Restaurant & Lodging Association | SPRING 2023