Lodging News - April May 2018

APRIL / MAY 2018

WOMEN IN HOSPITALITY FOLLOWING FOLLOWING THEIR THEIR PASSION, PASSION, ONE ROOM AT ONE ROOM AT A A TIME TIME

see also

LEGISLATIVE SESSION REPORT

THE “X” GENDER DESIGNATION HOOD RIVER SALES TAX?

ERIN GILCHRIST, OWNER

A’TUSCAN ESTATE BED & BREAKFAST, MCMINNVILLE

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Lodging News | FEB / MAR 2018

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CHECKING IN ABOUT

Lodging News is published six times a year by Oregon Restaurant & Lodging Association (ORLA), 8565 SW Salish Lane, Suite 120, Wilsonville, Oregon, 97070, 503.682.4422, 800.462.0619.

To learn more about ORLA log on to OregonRLA.org.

PUBLISHER JASON BRANDT / PRESIDENT & CEO

JBrandt@OregonRLA.org

16

A’TUSCAN ESTATE BED & BREAKFAST, MCMINNVILLE

LORI LITTLE / EDITOR

LLittle@OregonRLA.org HEIDI JANKE / DESIGN

HJanke@OregonRLA.org

IN THIS ISSUE | APRIL - MAY 2018

MEMBERSHIP

To become a member of the Oregon Restaurant & Lodging Association, please contact Jennifer at JStarr@OregonRLA.org or 503.682.4422.

ADVERTISING

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FEATURE 16 WOMEN IN HOSPITALITY

Following Their Passion, One Room at a Time While women’s rise to executive positions in hotels has historically been slow, their representation in the industry has seen tremendous growth in recent decades. Women now make up a greater proportion of executive-level roles, blazing paths in the hospitality business – from general managers to owners.

SUBMISSIONS

To submit articles or other editorial input, please contact Lori at LLittle@OregonRLA.org.

ORLA BOARD OF DIRECTORS

Zach Poole, Chair, Pig ‘N Pancake Buggsi Patel, Vice Chair, BHG Hotels Jerry Scott, Secretary, Elmer’s Restaurants, Dani Rosendahl, Treasurer, On Deck Sports Bar & Grill Vijay Patel, A-1 Hospitality, Immediate Past Chair John Barofsky, La Perla Pizzeria / Beppe & Gianni’s Trattoria Chris Bebo, Provenance Hotels Richard Boyles, InnSight Hotel Management Group Emma Dye, Crisp Treva Gambs, Gamberetti’s Italian Restaurant Terry Goldman, Canopy by Hilton Portland, Pearl District Wray Hutchinson, Buffalo Wild Wings Vickie Irish, Shari’s Restaurant Group Steven Johnson, Vip’s Industries Eli Katkin, Brickroom​ Masudur Khan, Seaside Lodging LLC Matt Lowe, Jordan Ramis Attorneys at Law ​Bobbie McDonald, Sysco Tom O’Shea, Sunriver Resort Harish Patel, Hampton Inn & Suites Komal (Tina) Patel - Ex Officio Board Member, ALKO Hotels Michael Rowan, Deschutes Brewery & Public House ​Randy Xavier, Food Services of America

PRESIDENT'S PERSPECTIVE

6 2018 LEGISLATIVE WORK RESULTED IN REAL OUTCOMES

GOVERNMENT AFFAIRS

9 SINE DIE FOR SHORT SESSION 79th Legislative Assembly Garnered Real Outcomes 12 ADVOCACY UPDATE From Local to National Issues, ORLA’s Busy Defending the Industry

MEMBERSHIP

14 COVERAGE FOR CLAIMS Considering Employment Practice Liability Insurance 21 “M,” “F,” Or “X”? What Oregon Hoteliers Need to Know About Nonbinary Gender Designations 25 GUESTS LOOK TO YOU! What Would You Do If You Had An Active Shooter Situation?

27 NEWS BRIEFS Information From Around the Industry 27 CALENDAR Industry Events and Activities 29 LODGING PERFORMANCE REPORT Hotel Benchmark Data 29 NEW MEMBERS Welcome to the Association 31 MEMBER SOLUTIONS ORLA's Cost-Saving Programs OregonRLA.ORG

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2018 Legislative Work Resulted in Real Outcomes The 2018 Legislative Session is officially behind us. And with the help of Director of Government Affairs Greg Astley, ORLA lobbyist Bill Perry, and engaged members and partners throughout the state, we’re seeing what can happen when we work together to further the success of Oregon’s hospitality industry.

Every time we prepare for a new legislative session there is a level of uncertainty relating to what political battles will hit our doorstep. During the short session, we saw more progress and helpful outcomes than we anticipated before things kicked off in early February. In addition to fending off attacks, we were impressed with the level of bipartisan support we saw for some of ORLA’s top priorities.

In a way, the short session is like making your reservation to stay in an Oregon lodging property – you’re doing some housekeeping for the adventure to come. For the most part, the 2018 short session operated in a similar fashion. We found success in dealing with important issues for the industry that ultimately were housekeeping fixes while preparing ourselves for the long and important legislative session to come in early 2019.

These outcomes cannot take place without a strong statewide association and the partnerships that come with it. Thank you for helping make a difference. If you’re not an ORLA member yet, please consider joining the team!

HB 4120 – Relating to short-term intermediary lodging tax payments For too long, short-term intermediaries who collect payment for lodging stays on behalf of their hosts have not been collecting

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Lodging News | APR / MAY 2018

the lodging taxes associated with those transactions consistently. Enter HB 4120 which requires short-term intermediaries like Airbnb to collect lodging taxes when they’re already collecting the lodging stay payment. HB 4120 was supported widely through a bipartisan vote in the State House of Representatives (52-8). The bill then moved to the Senate Finance and Revenue Committee where State Senator Mark Hass (D) led the committee in support of a 5-0 vote recommending passage to the rest of their Senate colleagues. The bill passed in the Senate 26-1 and is awaiting the Governor’s signature.

HB 4088 – Relating to music licensing Operators in both lodging and restaurant establishments in Oregon have been asking for more efforts in regulating how music licensing companies can engage them about the playing and/or performing of copyrighted music. Clarification of the rules and duties for how licensing companies can communicate with hospitality operators has been a welcome bill during the short legislative session receiving strong bipartisan votes by both State Representatives and State Senators. At the time of this writing, the fix which creates more runway for our members in dealing with these important communications alongside music licensing company representatives is ready for the Governor’s signature.

HB 4054 – Relating to the Removal of Personal Property (i.e., homeless camps) Partners including the City of Portland and Portland Business Alliance have found success during the short session in working together to bring the issue of homeless camps on state owned land to the forefront.

The bill, which specifically allows the Department of Transportation to enter into

an intergovernmental agreement with cities with a population of 500,000 or greater (i.e., Portland), creates an avenue for the City to continue their important work in cleaning up homeless camps regardless of whether the land is owned by the city or state. This bill passed 58-0 in the House with two excused and 27-0 in the Senate with three excused. The City of Portland’s commitment to standardizing their work in managing the challenge with compassion (whether a homeless camp is housed on city or state land) should be welcome news. This work is far from over, and as an industry, more needs to be done across the state to continue finding ways to be part of the solution for those facing homelessness and willing to accept a hand up as opposed to a hand out.

If you have questions or comments about the legislative initiatives mentioned above or other advocacy issues, you can reach me at JBrandt@OregonRLA.org and ORLA’s Director of Government Affairs Greg Astley at Astley@OregonRLA.org. > CONNECT

JASON BRANDT • JBrandt@OregonRLA.org

JASON BRANDT, PRESIDENT & CEO OREGON RESTAURANT & LODGING ASSOCIATION

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Lodging News | FEB / MAR 2018

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GOVERNMENT AFFAIRS

Sine Die for Short Session

79th Legislative Assembly Garnered Real Outcomes

T

he “short” Oregon Legislative session officially ended March 3, 2018. The Government Affairs team at ORLA worked diligently to pass several pieces of good legislation and prevent more damaging laws from passing. Working collaboratively with other groups and organizations, some of whom we have not partnered with before, ORLA finished up a very successful short session on behalf of our industry partners.

Here is an update on a few of the bills ORLA was working on and tracking: HB 4120 – Relating To Short-Term Intermediary Lodging Tax Payments In 2003, the Tourism Investment Program (HB 2267) was adopted, establishing the statutory framework for the transient lodging tax program. Third-party intermediaries have always played a role in short-term lodging and that role has increased as new short-term lodging models emerged in the marketplace and consumers more frequently turned to multiple online platforms to compare prices and make their vacation plans.

In 2013, we believe the Legislature passed bills intending to treat short-term rental intermediaries the same as traditional hotels, motels and other lodging establishments who pay the transient lodging tax to the state, counties and cities.

Unfortunately, some of these third-party short-term rental intermediaries have refused to pay taxes unless a voluntary collection agreement is signed and even then, the agreement stipulates no sharing of data between the short-term rental intermediary and the city or county. Cannon Beach recently rejected a voluntary collection agreement due to a lack of transparency and the inability to properly audit, thereby ensuring they were receiving the correct amount of transient lodging tax.

The need to statutorily clarify that short-term rental intermediaries are responsible for collecting and remitting the transient lodging taxes was reinforced in 2016 by the HB 4146 Work Group and as a result, HB 2049 was introduced in the 2017 session.

This session, ORLA worked with the League of Oregon Cities and State Representative Pam Marsh (D–Ashland) to help introduce HB 4120, which requires short-term intermediaries like Airbnb to collect lodging taxes when they’re already collecting the lodging stay payment. After passing out of committee, HB 4120 was supported widely through a bipartisan vote (52-8) in the State OregonRLA.ORG

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House of Representatives. The bill then moved over to the Senate and to the Senate Finance and Revenue Committee where State Senator Mark Hass (D-Beaverton) led the committee in support of a 5-0 vote recommending passage to the rest of the Senate. Another member of the Senate Committee, State Senator Alan DeBoer (R-Ashland), carried the bill on the Senate floor to a 26-1 vote for a major hospitality win. The bill is now headed to the Governor’s desk for signing.

HB 4088 – Relating To Music Licensing ORLA, working in partnership with the Oregon Winegrowers and with the support of music licensing company BMI, introduced HB 4088 to help regulate how music licensing companies can engage lodging and restaurant operators about the playing and/or performing of copyrighted music.

The bill prohibits certain activities by, and specifies additional duties for, performing rights societies in notifying business proprietors concerning proprietors’ duties with respect to performing copyrighted musical works and in negotiating contracts for paying royalties for performing copyrighted musical works.

Essentially, the bill states: A performing rights society may not enter into, or offer to enter into, a contract under the terms of which a proprietor must pay royalties unless the performing rights society, at least 72 hours before entering into the contract, provides to the proprietor or an employee of the proprietor: (a) Information, at the proprietor’s request, as to whether specific copyrighted musical works are in the repertoire of the performing rights society; (b) An opportunity to review, electronically and free of charge, the most current available list of the performing rights society’s members or affiliates, and the most current available list of the musical works that the performing rights society licenses, in a format that the proprietor can search by title, publisher and performing artist; and (c) A schedule of rates and terms under which the performing rights society will collect royalties under the contract, including the terms of any sliding scale or schedule for any increase or decrease of the rates for the duration of the contract.

Further, a performing rights society or any agent or employee of a performing rights society may not: (1) Enter onto the premises of a proprietor’s business to discuss or inquire about a contract under which the proprietor will pay royalties without first: (a) Providing identification to the proprietor or the proprietor’s employees; and (b) Specifying the purpose of the entry; (2) Use abusive, profane or obscene language when 10

Lodging News | FEB / MAR 2018

communicating with a proprietor or the proprietor’s employees; (3) Communicate with a proprietor or the proprietor’s employees in person or by telephone in locations or at times other than in the proprietor’s place of business during regular business hours unless the proprietor’s place of business is not open to the public and the proprietor or an employee, agent or representative of the proprietor agrees to communicate in a different location or at a different time; (4) Communicate with a proprietor or the proprietor’s employees after receiving notice from the proprietor’s attorney that the performing rights society or an agent or employee of the performing rights society must address communications to the proprietor’s attorney, except that a performing rights society or an agent or employee of the performing rights society may communicate directly with the proprietor or the proprietor’s employees if the attorney fails to respond to communications for a period of 60 days or more; (5) Engage in any coercive conduct, act or practice that is substantially disruptive to a proprietor’s business; (6) Use or attempt to use any unfair or deceptive act or practice in negotiating with a proprietor The bill was passed out of the House Business and Labor Committee and was carried on the House floor by State Representative Denyc Boles (R-Salem), passing 59-0 with one excused. On the Senate side, after passing out of the Senate Business and Transportation Committee, it was carried by State Senator Rod Monroe (D-Portland). It then passed the Senate 29-0 with one excused. The bill is now awaiting a signature by the Governor.

HB 4054 – Relating to the Removal of Personal Property (i.e., homeless camps) Although not a partner on this bill, ORLA was supportive of its passage.

The bill, which specifically allows the Department of Transportation to enter into an intergovernmental agreement with cities with a population of 500,000 or greater (i.e., Portland), creates an avenue for the city to continue their important work in cleaning up homeless camps regardless of whether the land is owned by the city or state.

The bill cuts down the number of days from 22 to two for notification purposes.

This bill passed 58-0 in the House with two excused and 27-0 in the Senate with three excused. It is now headed to the Governor’s desk for signing. LN GREG ASTLEY, OREGON RESTAURANT & LODGING ASSOCIATION

> CONNECT GREG ASTLEY • Astley@OregonRLA.org

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GOVERNMENT AFFAIRS

ADVOCACY UPDATE

FROM LOCAL TO NATIONAL ISSUES, ORLA’S BUSY DEFENDING THE INDUSTRY

B

y advocating for public policies that sustain our industry and educating elected officials about the issues and challenges our industry faces, ORLA serves as the voice of hospitality at the local, state and national levels.

showed up with over 20 individuals weighing in on the concept, most condemning the tax. The crowd overflowed from the county building’s conference room into the hallway.

Even after looking at a 1.25 percent sales tax, County Commissioners ultimately decided not to place it on the ballot.

LOCAL ISSUES

Hood River Sales Tax Hood River County recently gathered public comments on a proposed two percent “sales and tourist” tax to help pay for public safety programs, transportation infrastructure, county parks, and public health. Purchases of groceries, fuel, and prescription medicine would be exempted from the tax.

ORLA was in opposition to this tax and submitted a letter to the Commissioners detailing our position and offering to explore alternative solutions.

NATIONAL ISSUES

ADA Reform The House recently passed HR 620 reforms which improves the Americans with Disabilities Act (ADA) by adding a “notice

Hood River would be the only county in Oregon with such a tax if passed by voters. At a recent meeting, close to 90 people

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and cure” provision aimed at reducing the number of “driveby” lawsuits filed against businesses by unscrupulous trial attorneys. HR 620 is a common-sense approach that would allow a business to identify and correct alleged violations before engaging in a protracted and costly legal settlement process. We are pushing for the U.S. Senate to introduce a companion bill.

While HR 3441 passed the House in 2017, we are pushing for the Senate to introduce a companion bill.

Joint Employer We are urging our members to contact their Senators to support HR 3441, the “Save Local Business Act” that will codify the traditional joint-employment liability standard into law. The National Labor Relations Board (NLRB) recently vacated their ruling overturning the Obama-era joint-employer standard. It was determined that one of the NLRB Commissioners should have recused himself from the case due to a conflict of interest.

> CONNECT

For more information on ORLA’s advocacy efforts and industryrelated news, visit ORLA’s website at OregonRLA.org/Advocacy.

LN GREG ASTLEY, OREGON RESTAURANT & LODGING ASSOCIATION

GREG ASTLEY • Astley@OregonRLA.org

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rom Hollywood mogul Harvey Weinstein to famed television anchor Matt Lauer, to thousands of others speaking out through the social media movement #MeToo, sexual harassment allegations from individuals who claim to have been victimized by their employers and colleagues continue to surface.

Yet these are only the high-profile cases, and symptomatic of a larger issue of abuses by those in position of power in the workplace.

Although some managers have always behaved poorly, the attention being brought to these cases will likely empower those who have been victimized by their bosses to speak up and press charges against employers who knew - or should have known that the abusive workplace behavior was taking place.

The insurance industry is expecting a wave of employment practice liability insurance (EPLI) claims to be filed following the recent wave of sexual harassment allegations in entertainment, hospitality, media and other industries.

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Lodging News | FEB / MAR 2018

Of course, sexual harassment is not the only type of bad management behavior that can result in claims. Today’s landscape, with its decreasing enforcement of political correctness, is allowing some managers to do or say what they will, with the feelings that they cannot be held accountable for their words or actions. In a recent case, a manager was accused of being racially insensitive by complaining to an employee about an ‘ethic’ food. This type of behavior is leading to an increase of discrimination claims.

More companies are purchasing EPLI now than in the last ten years, mostly because employees are becoming more aware of their rights.

An employee filing a lawsuit is much more likely to occur than a fire to your business. LN KELLY STEELE, STEELE GROUP INSURANCE AGENCY > CONNECT KELLY STEELE • Kelly@SteeleGroup.info

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Women in Hospitality

Following Their Passion, One Room at at Time

W

hile womens’ rise to executive positions in hotels has historically been slow, their representation in the industry has seen tremendous growth in recent decades. Women now make up a greater proportion of executive-level roles, blazing paths in the hospitality business – from general managers to owners. In

Portland, women make up 33 percent of general managers in full-service hotels. When you look at bed and breakfasts and vacation rentals around the state, that percentage is likely much higher. We spoke with three of these women who have found success following their passion for the industry here in Oregon.

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Lodging News | FEB / MAR 2018

Erin Gilchrist ...“I think we need to band together better and be more supportive of each other.”

Erin Gilchrist, A’Tuscan Estate Bed & Breakfast, McMinnville

of her former employers. “I learned to be a better leader and

Erin Gilchrist describes her decision to go into the hospitality

get the best out of my team by monitoring my style,” she said.

industry as somewhat backwards. “I knew I was going to

Those relationships weren’t always easy, she acknowledges. “The

attend Purdue University because that was our family gig,” she

people who mentored me the most are the ones who pushed me

said. “I looked at what areas of study they had, and hotels and

outside my comfort zone the most.” But they helped prepare her

restaurants sound liked travel and fun.”

for life’s challenges.

She quickly developed an affinity for hospitality, although her

There are still a lot of disparities between how men and women

career didn’t go the way she initially anticipated. “When I first

are treated in the workplace, she said. “A woman can assert the

started the program, I didn’t think I wanted anything to do with

same characteristics in the way she speaks and brings ideas to

restaurants,” she said. “I wanted primarily hotels. My first job

the table, and yet she could be interpreted as being bossy, where

out of college was running a small property, and to this day it

a man might not be.”

was the worst 10 months of my life in the hospitality industry.

I took a food and beverage job to get out of that job and fell in

She sees many women struggle to hold others accountable

love with it.”

because they fear being labeled as mean or cold. “I also think we have a real desire to be liked and we confuse being liked and

She went on to work in food and beverage at resorts in several

being respected. If you’re liked by everyone you’re probably a

states, including Oregon’s Bandon Dunes Golf Resort. But

little too malleable.”

one of the bright spots in her career was running a bed and breakfast. Owning her own business became her long-term

She feels the best thing women can do to overcome these

goal. While looking at investment properties in 2017, A’Tuscan

struggles is develop a personal toolkit for handling tough

Estate in McMinnville became available and she jumped at the

situations, and back each other up when it comes to making

chance to purchase it.

tough calls. “I think we need to band together better and be more supportive of each other.”

Gilchrist is grateful for the many people who mentored her along the way, including a woman in human resources at one

OregonRLA.ORG

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Komal “Tina” Patel, ALKO Hotels, Eugene Tina Patel’s first job at a hotel wasn’t supposed to be the first step in her career. The hotel belonged to her sister, and Patel was simply trying to help her out by working as a housekeeper.

But after ten years of working as a front desk receptionist at KOMAL “TINA” PATEL

“I want to empower women to know your business...”

a doctor’s office, the industry that employed so many of her family members called her back. “I think my heart was in hotels,” she said, and it’s stayed there ever since. In the past 22 years she and her husband have purchased or built over seven hotels in Oregon and Washington. ALKO Hotels currently owns four properties in the Eugene area, including a Fairfield Inn and Suites that opened last summer.

Patel loves that her job brings something different every day.

There are new challenges to overcome, new things to learn and new stories to hear from guests. She also appreciates the flexibility the business gave her when her children were growing up. She and her husband lived in their first hotel, which meant she was home with them even when she was at work. “That was the most important thing to me, that while I worked I was seeing them grow up as well.”

When Patel first started working in hotels, women in the industry were often limited to jobs at the front desk or in housekeeping. “In this day and age, women have more opportunities,” she said. “They can do not only the front desk, but revenue management, finance, or sales and marketing if that’s what they love doing. There are opportunities in hospitality to do lots more things than just renting the rooms.”

The main challenge Patel sees for women is that they’re often not invited to the table where decisions are being made. Through her positions as a board member of Oregon Restaurant & Lodging Association and a director at large for the western region of the Asian American Hotel Owners Association, she encourages other women to speak up and ask for a seat at the table.

“I want to empower women to know your business, know your asset, so you don’t come to find out when your spouse passes away that you have no knowledge of your business,” she warns, explaining it is something that’s common among the many IndianAmerican hotel owners in the United States. “So engage with your spouse and your assets and know what your liability is.”

18

Lodging News | FEB / MAR 2018

Barbara Sidway, Geiser Grand Hotel, Baker City

“The hospitality business is also notable in that it can accommodate

After earning an MBA with honors at the University of Chicago,

maternity leave and return, and it can accommodate people who

Barbara Sidway launched her career at a major bank where she was

don’t have a traditional higher education,” she adds. “Sparkle and

responsible for funding large real estate deals. But shortly thereafter,

shine and show your stuff and there’s no limit to how far you can

she decided an entrepreneurial path was a better fit for her. It made

go.” LN SOPHIA BENNETT

sense to go into real estate development, but she didn’t want to do the same boring projects as everyone else. Instead, she decided to

> CONNECT

specialize in historic preservation.

EDITOR • LLittle@OregonRLA.org ERIN GILCHRIST • Innkeeper@A-tuscanestate.com

Over the years Sidway renovated several notable buildings,

KOMAL “TINA” PATEL • Tina@Alkohotels.com

including the Biltmore Hotel Miami Coral Gables. Vacation

BARBARA SIDWAY • Info@GeiserGrand.com

brought her and her husband to Oregon for the first time. “We fell in love with it,” she said. “How often do you hear that story? We got a second home here and spent as much time as we could here.”

Eventually pleasure became business as Sidway began redeveloping historic buildings in McMinnville. Her work caught the eye of the Main Street organization in Baker City which was trying to save a historic building called the Geiser Grand. “The townspeople said, ‘Who could we lure here to save this building?’ I was one of the people on the list. Maybe I was the only person on the list, I don’t know. But I answered the call to come out and look at it, and I said, ‘Yes, this has to happen.’”

As she dug into the project, Sidway realized that the Geiser Grand would need more than a developer. Eastern Oregon didn’t have a management company capable of operating the property. If she truly wanted to save it, she was going to have to run it herself.

Her husband and business partner Dwight had a background in hospitality, but Sidway knew nothing about running a hotel.

She got a crash course from the owners of the Heathman Hotel, who the Sidways hired as consultants. “We created what I called ‘hospitality boot camp.’ I worked at every station in the hotel to learn the business.”

BARBARA SIDWAY

“...there’s no limit to how far you can go.”

Twenty years into her time as an owner/operator, Sidway is more convinced than ever that the hospitality industry is a good place for women. “I think it generally gives more opportunities than other businesses because of the chance to prove yourself and advance.

The people with skills can’t be ignored. Ultimately the hospitality business is a real meritocracy. Most industries aren’t. That’s on the side of women and all kinds of diverse people.

OregonRLA.ORG

| Lodging News

19

Thanks to all those who make this special event possible!

Major Sponsor:

Champion Sponsor:

Champion Sponsor:

Student Star Sponsor:

Title Sponsor:

Product Sponsor:

Product Sponsor:

School Sponsor: Togather Restaurant Consultants In-Kind Sponsors: • The Grand Hotel • Hampton Inn by Hilton • Johnson Controls • Phoenix Inn • Salem Convention Center

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Lodging News | FEB / MAR 2018

“M,” “F,” Or “X”?

What Oregon Hoteliers Need to Know About Nonbinary Gender Designations

A

t some point in the near future, you might catch a glimpse at someone’s Oregon driver’s license as they check in to your property or when they provide you their necessary documents on their first day of employment and see an unfamiliar “X” in the spot reserved for gender. You might think this is a mistake or even a typo, but you’d be wrong.

Starting July 1, 2017, Oregon became the first state to allow a third gender option on the state driver’s license, “nonbinary,” to be specific, meaning that the individual does not identify as male or female. What do you need to know about this latest step in the gender revolution when it comes to your employees and your guests?

LET’S LOOK AT THE NUMBERS

First, let’s examine how likely it is you will encounter such a situation. Although we don’t have firm demographic numbers, there are several estimates that help us get a feel for how common it is to interact with a nonbinary individual. According to a 2015 national survey, some 33 percent of transgender individuals said that, if permitted the choice, they would prefer not to be assigned either gender designation. Because approximately 1.4 million Americans identify as transgender, there could be over 450,000 nonbinary individuals in the country. And since Oregon has one of the largest transgender populations in the country— approximately 266,000 people—that means there are at least an estimated 90,000 nonbinary individuals in the state.

And this number will only grow. According to a March 2017 study, a reported 12 percent of millennials (aged 23 to 37) identified as “something other than” male or female. So it’s increasingly likely that you will have a nonbinary employee or guest in the near future.

Although state law is not exactly clear on the subject, these individuals are most likely protected by state law that prohibits discrimination based on gender identity. That means that you can’t treat guests or employees any differently than others because of their nonbinary status. Besides, it makes good business sense to open your doors to all, so you will want to develop strategies to make sure you offer a welcoming and professional environment for all guests and workers.

SOLUTIONS AT YOUR HOTEL

Because this is still a somewhat novel topic, nonbinary workers report feeling pressure at their job when it comes to their lack of gender designation. 23 percent of those polled say they purposefully hide their nonbinary status at the workplace. Of those who publicly identify as nonbinary, almost 20 percent believe they had lost a job because of their status, while a whopping 90 percent believe they have suffered some form of job bias, discrimination, or harassment. The most common problems reported include non-acceptance, bias, transphobia, and harassment in the form of incorrect gender assumptions and improper use of pronouns and honorifics. Although there haven’t OregonRLA.ORG

| Lodging News

21

been similar studies conducted when it comes to hotel guests, you can be sure that similar situations have been encountered. You do not want to be contributing to this problem. So what can you do?

You should begin by reviewing your policies, handbooks, work forms, website, guest literature, and other documentation to remove any specific gender designations. For example, there is no need to say “his or her,” or “he or she,” or “him or her.” The repeated use of these words is clunky and potentially off-putting; modern English permits you to use “they,” “them,” and “their” as singular, gender-neutral pronouns. You can also review your forms and remove unnecessary questions asking about gender that are limited to “M” or “F.” You may instead consider asking “how would you describe your gender identity?” and offer additional boxes such as “in another way,” or “prefer not to say,” or just provide a space for people to describe their identity using their own words.

You should consider revising your open-door, antidiscrimination, and anti-harassment policies to include nonbinary gender designations among the categories that should not be considered while making any employment- or guest-related decision.

Moreover, you should indicate that mistreatment of nonbinary workers and guests is not permitted in any fashion.

Next, amend your training materials so that managers are aware of your hotel policies with respect to nonbinary individuals.

Make sure they understand that you expect such employees, applicants, and guests to be treated with dignity, courtesy, and professionalism.

22

Lodging News | FEB / MAR 2018

Consider revising your employee dress code to eliminate genderrelated restrictions and distinct categories of rules for each gender.

Many hotels and other places of work are simply replacing them with simplified instructions guided by principles of general professionalism. Also, now is a good time to review your bathroom situation and determine whether you need to create private unisex facilities that are available to any employee or guest at any time.

IT’S A NEW WORLD

For many, these developments may be unsettling and foreign.

After all, most of us have lived the great majority of our lives with what we believed to be a clear understanding that people fall into one of two very specific and distinct categories. But the 21st-century has seen the dawning of a new day when it comes to many aspects of our culture and society, and nonbinary gender status is the latest development that requires us to open our eyes and adjust to a new reality. LN BRANDY CODY, FISHER PHILLIPS, PORTLAND > CONNECT BRANDY CODY • BCody@fisherphillips.com

ABOUT

Brandy Cody is a partner with the Portland office of Fisher Phillips, a labor and employment law firm that exclusively represents the interests of management in employment and public access matters.

She can be reached at BCody@fisherphillips.com or 503.205.8043.

Internationally Accredited GUEST SERVICE TRAINING TWO VERSIONS AVAILABLE ONLINE AND IN-PERSON

HOSPITALITY VERSION

Guest Service Gold Tourism: Oregon Edition

“The program prepared me to teach others to

This course features seven principles of guest service delivery, illustrated through real stories of challenge and experience told by Oregon employees. Applicable to all hospitality-related organizations and their associates! View the introductory video at OregonGuestService.com

make a difference in hospitality.”

- Mac Peterson, Hospitality Management major, at Oregon State University – Cascades

PRINCIPLES AND LOCATIONS 1. RECOVERY: Turn it around (Food Service/Attraction: Theory Restaurant at the Oregon Museum of Science and Industry) 2. PERSONALIZATION: Provide an individualized experience (Resort/Outdoor Recreation: Timberline Lodge & Ski Area) 3. KNOWLEDGE: Be in the know (Transportation Shuttle: Sheraton Portland Airport Hotel) 4. PASSION: Inspire others (Winery: St. Josef’s Winery) 5. COMMITMENT: Be all in (Public Facility: Portland International Airport) 6. INCLUSION: Include everyone (Public Facility: Oregon Convention Center) 7. PERSONALITY: Be yourself (Information: Travel Oregon Welcome Center)

“It is education programs like the Guest Service Gold Tourism: Oregon Edition that really allows young people in the industry to stand out. This program has extremely relevant information that is necessary for all people working in the hospitality industry. I loved how the program was designed with videos and questions integrated because this allows for an interactive and valuable experience. The scenarios are very applicable in this industry, no matter the job type.

LODGING VERSION

Guest Service Gold Golden Opportunities This course is lodging-centric with real examples told by hotel employees from across the nation (does not contain Oregon references). and features the same seven principles of customer engagement.

Visit bit.ly/ORGuestTrainingHotel for more details.

IN-PERSON TRAINING

Classes available at the ORLA Offices: May 7, 2018 August 13, 2018 November 5, 2018 More dates coming soon!

ONLINE TRAINING AHLEI.org/Oregon

Customer service is in everything!”

- Heather Mullaly, Hospitality Management major, at Oregon State University – Cascades

ON-SITE TRAINING

To request an instructor to teach at your location, visit

OregonRLA.org/gsgtrainers

OregonGuestService.com OregonRLA.ORG

| Lodging News

23

NONI HUGHES, GM

Kimpton Hotel Vintage Portland

“ORLA does an amazing job supporting the hospitality industry. Their efforts keep key leaders involved and informed on key issues and I cannot thank them enough for their efforts.�

JOIN NOW! With strength in members comes a stronger voice for the industry. To learn how being a part of ORLA can help you, contact Membership@OregonRLA.org or call 800.462.0619.

24

Lodging News | FEB / MAR 2018

Guests Look to You!

What Would You Do If You Had An Active Shooter Situation?

G

uests are more likely to follow the lead of hotel staff during an active shooter situation. Identifying a potential active shooter may be difficult, since shooters typically have no pattern or method to their selection of victims. Active shooter situations are unpredictable and evolve quickly; most shooter situations are over within 15 minutes and before law enforcement arrives at the scene. All of these reasons are why frontline staff must be prepared to deal with active situations.

HOW CAN I HELP?

Consider the following preparatory safety tips:

• Make sure all staff is trained on how to react to active shooter situations. When you see and how you react can literally mean life or death.

• Review practices and train on hotel policies and procedures for active intruder situations.

If you find yourself in an active shooter situation, remember the following steps provided by the Department of Homeland Security: • Escape: If there is an accessible escape path, attempt to evacuate the premises.

• Partner and train with local law enforcement.

• Identify and address vulnerabilities regarding safety and security.

• Hide out: If evacuation is not possible, find a place to hide where the active shooter is less likely to find you.

• Embrace technological advances, including surveillance, alarms, and room-locking mechanisms.

• Take action against the shooter: As a last resort, attempt to disrupt the active shooter.

OregonRLA.ORG

| Lodging News

25

Once law enforcement arrives, remain calm and follow their orders. Keep your hands visible at all times and avoid making quick movements toward the officers. Remember the first officers to arrive to the scene will not stop to help injured persons. Rescue teams will follow to treat and remove injured individuals. Once you have reached a safe location or an assembly point, you will likely be held in that area by law enforcement until the situation is under control, and all witnesses have been identified and questioned. Do not leave until law enforcement authorities have instructed you to do so.

SITUATIONAL AWARENESS

Situational awareness is important in identifying potential threats or issues with safety and security at a hotel before an incident occurs. Some “red flags” that may affect safety and security of your hotel include: • Guests paying only with cash and not showing an ID. • “Do Not Disturb” signs left on doors for over 24 hours.

• Unattended items such as luggage, briefcases, or packages.

• Individuals asking questions about sensitive building information (personnel, shift changes, security).

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• Individuals attempting to access restricted areas of the building.

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tim.b@mtangelpub.com

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Lodging News | FEB / MAR 2018

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• Extended stays with little baggage or unpacked baggage.

• Nervousness, loitering without explanation, and taking notes or photos. LN LIBERTY MUTUAL INSURANCE > CONNECT LIBERTY MUTUAL INSURANCE

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About

Liberty Mutual has been partnering with the Oregon Restaurant & Lodging Association for more than 30 years and is passionate about providing members with insurance programs and evidencebased safety solutions tailored to the hospitality industry’s needs.

For more information, contact your independent insurance agent or call 800.463.6381.

MEMBERSHIP

NEWS BRIEFS

HAPPENINGS FROM AROUND THE INDUSTRY

LOSING A LEGEND

We were saddened to hear news that Jan Martin, who founded Cannon Beach’s Steve Martin Management Company with her late husband Steve Martin, passed away in February.

She is survived by daughter Stephanie and son-in-law Ryan, their two children, and her legacy at all Martin North properties, including the Stephanie Inn, Surfsand Resort and Wayfarer Restaurant. Continuing to serve in her memory, Ryan Snyder and Stephanie (Martin) Snyder operate Martin North and its properties.

MEMBERSHIP DUES INCREASE

RETIREMENT SAVINGS PLAN DEADLINE

The deadline to register for OregonSaves for the second group of employers (with 50-99 employees) is May 15, 2018. Employers received their first notice about the program in January providing a unique access code to complete the registration process online. If you didn’t receive the notice or if you have questions, contact Client Services at 844.661.1256 or ClientServices@oregonsaves.com. Visit OregonSaves.com for more information.

ORLA’s Board of Directors passed a vote last fall to increase annual membership dues five percent across all segments effective January 1, 2018. Because of members like you, we can continue the important work to protect your business interests and develop innovative partnerships that leverage buying power to save you money.

CHARITY COCKTAIL PROGRAM

Travel Portland has developed a program to show the collective power of our industry while giving visitors a chance to have a positive impact on the community during their visit. Hotels are signing up for the Charity Cocktail program and donating $1 from every Charity Cocktail sold to local nonprofit organizations. From February to June, money raised from the program will go to Transition Projects’ Mobile Engagement Unit. From July to December, proceeds collected will go support New Avenues for Youth Service Industry Tracing & Placement Program. For more info or to sign up, visit http://bit.ly/PDXcocktail.

INDUSTRY CALENDAR EVENTS & ACTIVITIES

Apr. 22-23, 2018 – Portland, OR Northwest Food Show Big-name celebrity chefs, new venue and inspiring ideas at the NW’s largest food show! NWFoodShow.com

Apr. 29-May 1, 2018 – Bend, OR Governor’s Conference on Tourism Three inspiring days of collaboration in Oregon Tourism.

OregonTourismConference.com

May 30, 2018 – Portland, OR One Big Night Dinner with silent and live auction, ORLA’s largest PAC fundraiser.

OregonRLA.org/Events

OregonRLA.ORG

| Lodging News

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PI

ZA I L TA

RA N O TI

TE

N

CA R e v P A R

AD R

et O

pe

ncome I g n i rat Occupancy %

OM O R

28

Lodging News | FEB / MAR 2018

NU VE

RE

E

MEMBERSHIP

LODGING PERFORMANCE HOTEL BENCHMARK DATA

The information contained in this report is provided by STR. For detailed lodging performance data for your area, contact STR at 615.824.8664 ext. 3504 or info@str.com. ORLA members can log in to access to monthly reports on OregonRLA.org in the Resource Library.

MONTH - JANUARY 2018 VS JANUARY 2017

Occupancy (%)

Avg Rm Rate ($)

RevPAR ($)

Percent Change from August 2017

2018 2017 2018 2017 2018 2017 Occ ADR RevPAR Room Room Room

Rev Avail Sold United States

54.5 54.0 123.33 120.93 67.17 65.29 0.9 2.0 2.9 5.0 2.0 2.9

Pacific

63.8

Oregon

48.1 49.5 102.99 101.50 49.58 50.23 -2.7 1.5 -1.3 1.0

63.8

162.87

156.63

103.83

99.91

-0.1

4.0

3.9

6.2

2.2

2.1

2.3 -0.5

Portland, OR

57.9 60.8 115.72 114.83 66.98 69.81 -4.8 0.8 -4.1 -1.1 3.1 -1.9

Oregon West Area

41.2 41.1 93.50 89.53 38.57 36.77 0.4 4.4 4.9 6.2 1.3 1.7

Oregon East Area

34.8 33.7 81.29 79.50 28.25 26.81 3.1 2.2 5.4 5.7 0.3 3.3

YEAR TO DATE - JANUARY 2018 VS JANUARY 2017 Occupancy (%)

Avg Rm Rate ($)

RevPAR ($)

PARTICIPATION

Percent Change from YTD 2017

Properties

Rooms

2018 2017 2018 2017 2018 2017 Occ ADR RevPAR Room Room Room Census Sample Census Sample

Rev Avail Sold

54.5 54.0 123.33 120.93 67.17 65.29 0.9 2.0 2.9 5.0 2.0 2.9 53794 33340 5133903 3860197 U.S.

63.8 63.8 162.87 156.63 103.83 99.91 -0.1 4.0 3.9 6.2 2.2 2.1 8020 4491 751794 588546 Pacific

48.1 49.5 102.99 101.50 49.58 50.23 -2.7 1.5 -1.3 1.0 2.3 -0.5 910 492 65347 46839 OR

57.9 60.8 115.72 114.83 66.98 69.81 -4.8 0.8 -4.1 -1.1 3.1 -1.9 280 215 27956 25221 PDX

41.1 93.50 89.53 38.57 36.77 0.4 4.4 4.9 6.2 1.3 1.7 279 114 16601 8694 OR West 41.2

34.8 33.7 81.29 79.50 28.25 26.81 3.1 2.2 5.4 5.7 0.3 3.3 153 73 8831 5575 OR East

NEW MEMBERS

ORLA WOULD LIKE TO WELCOME THE FOLLOWING • • • • • • • • • • • • • • •

ALICE, Tarzana, CA Ashland Creek Inn, Ashland Biokleen, Vancouver, WA The Black Sheep, Ashland Bluevine Studio LLC, Portland Burrito Boy, Eugene Celilo Restaurant and Bar, Hood River Clatskanie River Inn, Clatskanie Columbia River Yacht Club, Portland Coos Bay-North Bend Visitor & Convention Bureau, Coos Bay The Delta Bar, Eugene Dickey’s Barbecue Pit, Springfield Don Pancho Authentic Mexican Foods, Salem Exit 290, LLC, Tualatin Fleur De Lis Bakery & Café, Portland

• • • • • • • • • • • • • • •

Green Springs Inn, Ashland Hilton Garden Inn, Corvallis Holiday Inn Express on the River, Corvallis International Motel Brokers, West Linn Joseph’s Deli, Portland The Keg Tavern, Eugene Kentucky Fried Chicken, Salem Laborworks Industrial Staffing Specialists, Inc., Gig Harbor, WA Mad Hanna, Portland Mainbrew, Hillsboro Makoto Japanese Restaurant, Eugene MeazureUp, Toronto, ON Morrtons, Medford Nathe Nest, Jacksonville Olde Stone Village, McMinnville

• • • • • • • • • • • • • • •

Pappy’s Pizzeria, Redmond Patrice & Associates Northwest Region, Canby Portland Cider Company, Clackamas Portland’s White House, Portland Quality Inn & Suites Coos Bay, North Bend Quality Inn Downtown Convention Center, Portland San Dune Inn, Manzanita Sporthaven Marina Bar & Grill, Brookings Stewart’s 58 Drive-In, Oakridge Togo’s Eatery, Beaverton Turnaround Café, Turner Twisted Thai LLC, Portland VersiPOS, Clackamas The Vista Pub, Brookings Ye Olde Pub, Troutdale

JOIN YOUR ASSOCIATION TODAY! GENERAL INQUIRY: OregonRLA.org

| 503.682.4422 | 800.462.0619 Membership@OregonRLA.org | Info@OregonRLA.org OregonRLA.ORG

| Lodging News

29

M A J O R S P O N S O R S: LUNCHEON

PRESENTING SPONSOR

BEVERAGE CART

HOLE-IN-ONE

ALL LEVELS ARE WELCOME!

SAVE THE DATE!

July 30, 2018

Langdon Farms Golf Club Aurora, Oregon

A D D I T I O N A L S P O N S O R S: KP CONTEST

McMenamins Hotels & Pubs

HOLE SPONSORS TO DATE: BARGREEN ELLINGSON COHO RESERVATIONS CREATIVE LIGHTING

Participation in this tournament benefits hospitality in Oregon and is vital to the strength of our political action committee and the growth of our industry.

ECOLAB FOURNIER GROUP GENERAL PARTS GNSA

All proceeds from the event directly support ORLAPAC’s mission to advocate for favorable business legislation in Oregon.

INDEPENDENT RESTAURANT CONCEPTS KENNEDY RESTORATION MY ACCOUNTING TEAM

SPONSORSHIP OPPORTUNITIES: Marla McColly, MMcColly@OregonRLA.org EVENT AND REGISTRATION: Jennifer Starr, JStarr@OregonRLA.org

30 Lodging News | FEB / MAR 2018 OregonRLA.org/GOLF

PORTLAND TRAIL BLAZERS SUMMIT CLEANING & RESTORATION

COST-SAVING PROGRAMS

ORLA ENDORSED SERVICE PROVIDERS Vetted and Board Approved!

Your association is dedicated to helping members operate with greater ease, efficiency and savings. Member participants save millions of dollars each year by using ORLA’s Endorsed Service Providers. For more information visit OregonRLA.org/ESP.

OFFICE PRODUCTS & SERVICES

Office Depot is a national program bringing you tremendous buying power and exclusive discounts on the office products you use every day. ORLA members will enjoy steep discounts on a core list of 175+ high-use commodity items and can add an additional 75 items tailored to the needs of their organization.

OregonRLA.org/OfficeDepot

MUSIC LICENSING

MEMBERSHIP

MEMBER SOLUTIONS

HOW CAN WE SERVE YOU?

Membership in ORLA means being a part of the only organization in the state devoted to protecting and promoting the interests of the hospitality industry. Contact us for questions; let us know what issues are affecting your business and how we can help. We have your back!

MEMBERSHIP REPRESENTATIVE CONTACTS:

STEVEN SCARDINA Regional Representative 503.718.1495 SScardina@OregonRLA.org JOEL POMERANTZ Regional Representative 541.517.3791 JPomerantz@OregonRLA.org

CREDIT CARD PROCESSING

SEX TRAFFICKING RECOGNITION AND RESPONSE TRAINING

PROPERTY & LIABILITY INSURANCE

KIM LEIGHTY Regional Representative 503.510.9036 KLeighty@OregonRLA.org MARLA McCOLLY Director of Business Development 503.428.8694 MMcColly@OregonRLA.org

ESSENTIAL HEATH INSURANCE COVERAGE

GOVERNMENT AFFAIRS CONTACTS:

WORKERS’ COMP INSURANCE

HOURLY MARKETPLACE

ORLA’S HOSPITALITY HUB

Visit OregonRLA.org/Savings to view additional member-exclusive offers from allied members aimed at improving your bottom line.

JASON BRANDT President & CEO 503.302.5060 JBrandt@OregonRLA.org GREG ASTLEY Director of Government Affairs 503.851.1330 Astley@OregonRLA.org GLENDA HAMSTREET Executive Coordinator Government Affairs 971.224.1509 GHamstreet@OregonRLA.org

MEMBER-TO-MEMBER EXCLUSIVE OFFERS

OregonRLA.ORG

| Lodging News

31

(Formerly the Northwest Foodservice Show)

CELEBRITY CHEFS

RICK BAYLESS

OWNER/CHEF FRONTERA GRILL IN CHICAGO, ILL

GREG DENTON & GABRIELLE QUIÑÓNEZ DENTON OWNER/CHEF OX & SUPERBITE

ANDY RICKER OWNER/CHEF POK POK

THANK YOU TO OUR

SPONSORS

APRIL 22-23, 2018 •

PORTLAND EXPO CENTER

REGISTER ONLINE FOR FREE AT NWFOODSHOW.COM 32

Lodging News | FEB / MAR 2018