Lodging News - August September 2017

Buyer's Guide

ORLA's Annual Product and Resource Directory see also

AUG / SEP 2017

Leveraging Partnerships for a Stronger Voice

2017 Legislative Session Results DRIVE-BY LAWSUITS

OregonRLA.ORG

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ADDITIONAL AVAILABLE PROPERTIES Upper & Mid-Scale Hotels [OR, WA, ID] Rodeway Inn & Suites [Hermiston, OR] CONFIDENTIAL City Center Hotel [Pendleton, OR] Lodge at Detroit Lake [Detroit Lake, OR] IN CONTRACT Silverton Inn & Suites [Silverton, OR] IN CONTRACT The Dalles Inn [The Dalles, OR] Silverstone Inn & Suites [Post Falls, ID] Winthrop Inn [Winthrop, WA] Bandon Beach Vacation Rentals [Bandon, OR] IN CONTRACT Rodeway Inn & Suites [Pendleton, OR] Rocky Point Resort [Klamath Falls, OR] Birch Glen Lodge [Cascade, ID]

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Lodging News | AUG / SEP 2017

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OregonRLA.ORG

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SPECIAL THANKS TO ALL OUR SPONSORS AND ATTENDEES!

SEE YOU NEXT YEAR! July 30th, 2018 Langdon Farms | Aurora All proceeds from the event directly support ORLAPAC’s mission to advocate for favorable business legislation in Oregon.

Presenting Sponsor

Luncheon Sponsor

Golf Cart Sponsor

Driving Range Sponsor

Beverage Cart Sponsor

Hole-In-One Sponsor

Putting Green Sponsor

Lunch Supporting Sponsor

KP Contest Sponsor

First Data

McMenamins Hotels & Pubs Hole Sponsors

• Bargreen Ellingson

• General Parts

• Buffalo Wild Wings

• General Distributors Inc.

• CoHoRes

• Kennedy Restoration

• Comcast Spotlight

• Liberty Mutual Insurance

• Creative Lighting

• My Accounting Team

• Ecolab

• Pasaban Accounting Solutions

• Elliott, Powell, Baden & Baker, Inc.

• Portland Trail Blazers

• First Data

• Summit Cleaning & Restoration

• Fournier Group

• WhirLocal Neighborhoods,

A Division Of Third River Marketing

OregonRLA.org/GOLF 4

Lodging News | AUG / SEP 2017

CHECKING IN ABOUT

Lodging News is published six times a year by Oregon Restaurant & Lodging Association (ORLA), 8565 SW Salish Lane, Suite 120, Wilsonville, Oregon, 97070, 503.682.4422, 800.462.0619.

To learn more about ORLA log on to OregonRLA.org.

PUBLISHER JASON BRANDT / PRESIDENT & CEO

16 IN THIS ISSUE | AUGUST / SEPTEMBER 2017

JBrandt@OregonRLA.org LORI LITTLE / EDITOR

LLittle@OregonRLA.org HEIDI JANKE / DESIGN

HJanke@OregonRLA.org

SPECIAL SECTION 23 BUYER'S GUIDE 2017 Annual Product and Resource Directory

MEMBERSHIP

To become a member of the Oregon Restaurant & Lodging Association, please contact Jennifer at JStarr@OregonRLA.org or 503.682.4422.

ADVERTISING

Please support the advertisers herein; they have made this publication possible. For information on advertising opportunities, please contact Mt. Angel Publishing.

MAGGIE PATE MT. ANGEL PUBLISHING, INC.

541.968.3544 Maggie.P@MtAngelPub.com

SUBMISSIONS

To submit articles or other editorial input, please contact Lori at LLittle@OregonRLA.org.

ORLA BOARD OF DIRECTORS

Vijay Patel, Chair, A-1 Hospitality Zach Poole, Vice Chair, Pig ‘N Pancake Buggsi Patel, Treasurer, BHG Hotels Jerry Scott, Elmer’s Restaurants, Immediate Past Chair Chris Bebo, Provenance Hotels Richard Boyles, InnSight Hotel Management Group Lucinda DiNovo, The Mill Casino Hotel Treva Gambs, Gamberetti's Italian Restaurant Erin Gilchrist, Bandon Dunes Golf Resort Terry Goldman, Canopy by Hilton Portland Wray Hutchinson, Buffalo Wild Wings Vickie Irish, Shari's Restaurant Group Steven Johnson, Vip's Industries Masudur Khan, Seaside Lodging LLC John Lenz, Jaspers Cafe Kent Lewis, Anvil Media Bobbie McDonald, Sysco Jennifer Nelson, Inn at the 5th Komal (Tina) Patel, ALKO Hotels (Ex Officio) Dani Rosendahl, On Deck Sports Bar and Grill Michael Rowan, Deschutes Brewery Randy Xavier, Food Services of America

FEATURE 16 LEVERAGING PARTNERSHIPS FOR A STRONGER VOICE Advocacy Done in Cooperation with Local, State and Federal Groups Achieve Better Results The lodging industry has a number of pressing concerns right now, including how to deal with online booking scams and drive-by lawsuits. Now more than ever, it’s important to leverage partnerships to achieve progress on issues.

PRESIDENT'S PERSPECTIVE 8 ORLA’S FRAMEWORK WILL FIRE ON ALL CYLINDERS

GOVERNMENT AFFAIRS

10 SINE DIE 2017 Legislative Session Ends, New Laws to Address 13 DRIVE-BY LAWSUITS ORLA Encourages Congress to Strengthen the ADA, Stop Frivolous “Drive-By” Lawsuits 14 NEW RETIREMENT SAVINGS PLAN State Run Retirement Savings Plan for

Employees Requires Large Employers to Register Soon.

MEMBERSHIP

20 LATEST CULINARY PAIRING: ORLA & SAIF New Partnership Aims to Reduce Worker Injuries,

Provide Discounts for Eligible ORLA Members.

32 HOSPITALITY LABOR SHORTAGE OSU-Cascades Takes a Closer Look

at the Hospitality Industry’s Challenges in Hiring a Workforce.

37 LEASHING UP YOUR PET POLICY Taking a Proactive Approach to Pets on Premises 39 LODGING PERFORMANCE REPORT Hotel Benchmark Data 39 NEW MEMBERS Welcome to the Association 41 NEWS BRIEFS Information From Around the Industry 41 CALENDAR Industry Events and Activities 43 MEMBER SOLUTIONS ORLA's Endorsed Service Providers OregonRLA.ORG

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Presenting Sponsor

O CTOB ER 8 -9 RIVERHOUSE ON THE DESCHUTES, BEND

RECHARGE, RETOOL AND ENGAGE WITH YOUR INDUSTRY PEERS. ORLA’s Convention provides an exceptional opportunity to engage in meaningful discussions on critical issues affecting our industry, learn best practices to run your business, and network with industry leaders and peers.

ANNU AL MEMBER M E E T I N G

6

HOSP ITA LITY INDU STRY AWA RDS DINNE R

INDU STRY RE LE VA NT P RO GRA MING

Hear a recap of the successes and challenges over the past year and help elect the Board of Directors.

Celebrate the 2017 Restaurateur, Lodging Operator, Allied Member and Employee of the Year.

VEND OR SH OWC AS E

N ATIO NA L A FFILIATE S

INDU STRY CO NN E CTIO NS

Meet with our allied members to talk about what products and services will help your business thrive.

Hear National Restaurant Association and American Hotel & Lodging Association representatives discuss issues impacting our industry.

Network with your peers and cultivate meaningful industry relationships.

TA STE BEND OUT I N G

C L OSING CE LE BRATIO N

Visit participating member restaurants who will be serving up something special just for Convention attendees. Shuttle buses will be provided.

Enjoy music, dessert and libations while overlooking the Deschutes River and dancing the night away.

Lodging News | AUG / SEP 2017

Learn key strategies from speakers and breakout sessions specific to Oregon's hotels and restaurants.

BO O K A RO O M NO W Book your room at Riverhouse on the Deschutes early for the best pricing and availability. Convention room rates available.

Go to http://bit.ly/ORLACONVhotel or call 1.866.453.4480 and mention the ORLA room block.

INDUSTRY-DRIVEN TOPICS INCLUDE: •

Promotional strategies (and tastings) for Happy Hours

•

Hiring solutions and employment best practices

•

New insights and forecast on Oregon’s lodging industry

•

Food and beverage trends

•

Tips and wage hikes: what’s next?

•

Technology for interactive marketing

•

Workforce opportunities to address the labor shortage

•

Employment law, new regulations, and FAQs

PRESENTING SPONSOR

TASTE BEND SPONSOR

CLOSING PARTY/ SUNDAY LUNCH SPONSOR

AWARDS DINNER/ MONDAY LUNCH SPONSOR

KEYNOTE SPONSOR

KEYNOTE SPONSOR

MONDAY BREAKFAST SPONSOR

SUPPORTING SPONSOR

RESTAURATEUR AWARD SPONSOR

LODGING AWARD SPONSOR

ALLIED AWARD SPONSOR

EMPLOYEE AWARD SPONSOR

SEMINA R SPON S ORS • Clark Nuber • Cafe Yumm! • Elmer's Breakfast, Lunch, Dinner • Shari's Cafe & Pies • USA Today

VEN D OR SH OW C AS E • Amana PTAC • Creative Lighting Company • Crystal Investment Property • Dr. Pepper Snapple Group • Dyson • Elliott, Powell, Baden & Baker • Enterprise Merchant Services • First Data • Fournier Group • Liberty Mutual Insurance • My Accounting Team • Northland Furniture • Occuscreen • Office Depot • Performance Systems Integration • Peterson Equipment Company • Righteous Clothing Agency Inc. • SAIF Corporation • SeQuential • Summit Cleaning & Restoration • Swire Coca-Cola, USA • WhirLocal Neighborhoods, a division of Third River Marketing • USA Today • Visiting Media • World Wide ATM OregonRLA.ORG

OREGONRLA.ORG/CONVENTION | 800.462.0619 | #ORLACON17

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ORLA’s Framework Will Fire on All Cylinders

T

here have been a number of changes taking place at your industry association over the past year and more changes are on the way. Recently, the ORLA Board of Directors approved what I’ll refer to as our organizational playbook to keep us focused on industry priorities that are of value to the membership.

On the following page you will see the playbook and its content which focuses on core areas of responsibility - industry leadership, engagement, advocacy, education, and service to our communities.

I’ve never been a huge fan of “strategic plans” as far too often they seem to be an exercise in time investment with the end result being the plan collecting dust on a shelf somewhere in the office.

Our goal with this document is to provide a straightforward overview of our association identity and the path we see ahead. We want to be the association of choice for Oregon’s hospitality employers.

If we’re not the first association industry employers want to join when assessing their membership organization options then we’re not doing enough to showcase the value of ORLA membership and the importance of investing in the success of our own industry first.

I would argue that active engagement and industry mobilization have never been more important. And we have worked hard to improve our accessibility and availability to make sure you have the guidance and answers you seek when issues arise in your operation.

A key component within our playbook right now is the ongoing assessment of vendor relationships and business services. With 8

Lodging News | AUG / SEP 2017

cost drivers challenging operations across the board, we have a duty to help our members find new ways to save money. We take this responsibility seriously and know our role is important as margins tighten in a growing regulatory environment on the West Coast.

We have some real opportunities on our doorstep that we are excited to share at our upcoming gatherings. We hope you take the opportunity to make ORLA’s Convention a top priority for your schedule this fall. While your summer schedule

Oregon Restaurant & Lodging Association

Strategic Plan I. LEAD

II. ENGAGE

GOAL #1:

GOAL #2:

Develop Comprehensive Solutions for Oregon’s Hospitality Industry

Facilitate Stronger Connections Between ORLA Leadership, ORLA Members, and Oregon Communities

Expand upon the business services and savings ORLA members can access to save time and money A. Analyze suite of current business services in their entirety and determine revenue, expense, perceived value, and return on investment for ORLA members B. Launch customer service training certifications for Oregon’s tourism industry through ORLA’s Education Foundation C. Launch a network of ORLA Hospitality Hub participants for specific products and services in a way that complements ORLA’s established Endorsed Service Providers D. Research new digital tools that could serve as future solutions to members dealing with cost escalations in their operation

A. Maintain productive and responsive relationships with ORLA members by hosting regional meetings across Oregon on a regular basis B. Develop regional leadership teams to assist with local and regional advocacy issues in need of ORLA professional support C. Explore the creation of a ‘Women in Hospitality’ group to assist the continued development of hospitality professionals D. Launch new digital communication tools to connect ORLA members with their association in innovative and convenient ways E. Build ORLA’s relationships with local Destination Management Organization (DMO) partners

> CONNECT JBrandt@OregonRLA.org

fills up, plan out a little farther and block out October 8-9 at the Riverhouse on the Deschutes in Bend, Oregon for our annual conference. In addition, we look forward to rotating the event to Portland in 2018 and Seaside in 2019.

Mission: To advocate, communicate, and educate Oregon’s foodservice and lodging industries

Take this opportunity to review our industry playbook and reach out to us about areas of interest for you and your team. Remember that your seat at the table is here with us – take advantage and be a part of it.

Vision: To be the association of choice for Oregon’s hospitality professionals

JASON BRANDT, PRESIDENT & CEO, OREGON RESTAURANT & LODGING ASSOCIATION

Values: Integrity, Passion, Results Oriented, Entrepreneurial, Servant Leadership, Persistence

III. ADVOCATE

IV. EDUCATE

V. SERVE

GOAL #3:

GOAL #4:

GOAL #5:

Strengthen the Voice of Oregon’s Hospitality Industry

Relaunch ORLA’s Online and In Person Training Experiences

A. Develop policy platforms for the hospitality industry that correspond with ORLA’s strategic plan goals

A. Increase sales of Food Handler, Alcohol Server, and ServSafe training products

Develop a Public Facing ‘ORLA Serves’ Initiative to be Led by Members in Their Communities

B. Build up attendance at ORLA Policy Committee meetings and Regional Meetings across the state

B. Develop a plan for state scalability of ORLA’s proprietary intellectual property

C. Tackle local issues in Portland as a precursor to statewide policy discussions

C. Provide scholarships for training products available to hospitality workers in need of financial support

D. Grow ORLA’s Day at the Capitol event and mobilization opportunities in Salem for members

D. Develop a charitable giving program for ORLA members to invest in

E. Increase the size and scope of ORLAPAC

A. Identify philanthropic hospitality industry champions throughout Oregon B. Coordinate vision for regional philanthropic objectives with ORLA Regional Leadership Teams C. Improve public awareness of the contributions made by the hospitality industry to Oregon’s communities D. Provide outreach to local elected leaders to assist them in accomplishing their goals with available hospitality resources

OregonRLA.ORG

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GOVERNMENT AFFAIRS

Sine Die

2017 LEGISLATIVE SESSION ENDS, NEW LAWS TO ADDRESS

O

regon Restaurant & Lodging Association (ORLA) is the hospitality industry’s watchdog and advocate on issues and legislation affecting our industry. On the local, statewide and national levels, ORLA provides a strong voice for our industry. In the face of challenging political dynamics, you can count on ORLA, in partnership with AHLA and AAHOA, to fight for your business and continued growth in Oregon’s second largest private sector industry.

STATEWIDE LEVEL The Oregon Legislature officially adjourned on July 7, 2017. The following represents the final status of key bills and issues we were working on which have direct impacts on the hospitality industry.

TOURISM HB 2744: Amends definition of “tourismrelated facility” to include improvements to real property that have substantial purpose of supporting, promoting or accommodating tourism or tourist activities.

ORLA opposed this bill. This bill would change the definition and allow lodging taxes to be used for benches, light posts and hanging baskets. Because Oregon tourism is so strong and the efforts to market and promote the state have been so successful, ORLA believes we should continue to respect and uphold the law passed in 2003 defining the percentages of lodging tax revenue dedicated to promotion, marketing and facilities.

Result: This bill was not passed out of committee and is dead.

HB 2768: Expands definition of “tourism promotion” for purposes of local transient lodging tax revenue expenditures. ORLA opposed this bill. This bill would have allowed cities, counties and other 10

Lodging News | AUG / SEP 2017

municipalities to use lodging taxes for purposes other than what has traditionally been defined as tourism related including beautification projects and sidewalks.

Result: This bill was not passed out of committee and is dead.

HB 2064: Directs Legislative Revenue Officer to report to interim committees of Legislative Assembly related to revenue on changes to law recommended by transient lodging tax work group. This bill had several amendments introduced, many of them attempting to alter the definition of tourism facilities or tourism promotion to include hanging flower baskets, benches or sidewalks. ORLA opposed this bill.

Result: This bill was not passed out of committee and is dead.

HB 3101A: Facility Fees; Prohibits hotels or inns from charging facility fees in addition to price of guest room rental unless facility fees are disclosed prior to guest room reservation or rental. ORLA was neutral on this bill after amendments were made.

This bill was amended so that facility fees were not prohibited but lodging operators must disclose any facility fees to guests prior to their room reservation or rental.

Result: It passed the House 56-0 with four excused and the Senate 24-2 with four excused. The Governor signed the bill into law on June 6, 2017.

What this bill means to you: Lodging properties will need to disclose upfront any facility fees at the time that a guest reserves or rents a guest room, whichever is sooner.

PAY EQUITY HB 2005: Provides definitions relating to comparable work for purposes of pay equity provisions. Adds additional remedies for pay equity and wage-related violations that include right to jury trial and right to compensatory and punitive damages. ORLA initially opposed this bill.

This is a bill that was going to pass this session no matter what efforts were made to kill it. ORLA joined others in amending the bill to make it better overall for our industry and other businesses.

Result: The bill was passed in both chambers and signed by the Governor. It takes effect January 1, 2024.

What this bill means to you: Oregon has had a pay equity law on the books for decades. This bill expanded what compensation employees could seek from just compensatory (back wages for example) to include punitive (pain and suffering for example). It added Veterans as a protected class. The bill also provides an affirmative defense for a pay equity analysis, meaning if, as an employer, civil action is brought against you and you have conducted an analysis of your pay practices within the last three years relevant to the employee’s position in question, damages may be reduced or disallowed. It allows for a pay differential between employees based on bona fide factors related to the position in question and based on certain criteria.

Finally, this bill prohibits employers from asking about the salary history of job applicants but does not prevent an employer from requesting from a prospective employee written authorization to confirm prior compensation after the employer makes an offer of employment including an amount of compensation.

RESTRICTIVE SCHEDULING SB 828 and HB 2193: Requires employer to pay employee if employee is scheduled or called in to work but, due to employer, does not work entire shift. ORLA initially opposed this bill due to its restrictive and punitive nature and because research shows when Oregon employees are asked, three out of four do not want the government interfering with their work schedules. This bill became one of the top priorities for the unions once it was clear Paid Family Leave would not pass this session.

Result: SB 828 passed both the Oregon House and Senate and is on the Governor’s desk awaiting her signature. HB 2193 was not passed out of Committee and died.

This bill (SB 828) only applies to retail, foodservice and hospitality industries.

There have been numerous amendments and revisions to this bill including reducing the predictability pay from four hours to one hour, increasing the number of employees from 100 to 500 for the purposes of inclusion in the law, eliminating the private right of action except in the case of retaliation by an employer and including a permanent statewide preemption on local scheduling ordinances.

What this bill means to you: If you have fewer than 500 employees globally, this bill will not apply to you. If you have over 500 employees, this bill will apply to you as a retail, foodservice or hospitality establishment based on specific NAISC codes. Franchises are not included in the employee count unless that specific franchisee has over 500 employees.

As an employer, you will need to provide a written schedule for at least seven days in advance for the first three years. In 2020, you will need to provide a written schedule

for fourteen days in advance. If you change an employee’s schedule within either the seven day or fourteen day period, you will need to compensate them one additional hour of pay.

New employees will be given a good faith estimate of their work schedule at the time of hire. Unless requested or consented, employees will need at least ten hours between shifts or employers will need to pay 1½ times the normal rate of pay for any hours worked within the ten hour rest period. If this bill applies to you, there is still relief in the form of the voluntary on-call list which provides employees the opportunity to voluntarily add themselves to a list which employers can use to call employees and fill shifts when needed.

NATIONAL LEVEL TAX REFORM On a recent trip to Washington D.C., lodging members and staff from ORLA met with our Oregon Congressional delegation to discuss tax reform. We reminded them that many of the owners in our industry are pass-throughs: S Corporations, LLCs and Partnerships, and requested they keep that in mind while reviewing tax reform.

While it will be important to reform the tax code for C Corporations, we also need them to consider pass-through entities when reforming the code.

For more information on these and other issues, please visit Oregonrla.org/GA or contact Greg Astley at 503.682.4422.

LN GREG ASTLEY, OREGON RESTAURANT & LODGING ASSOCIATION

> CONNECT GREG ASTLEY • Astley@OregonRLA.org

OregonRLA.ORG

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ORLA members save 10% 12

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For more info visit connect.snagajob.com/orla

GOVERNMENT AFFAIRS

Drive-By Lawsuits

ORLA Encourages Congress to Strengthen the ADA, Stop Frivolous “Drive-By” Lawsuits

O

n a recent trip to Washington, D.C., ORLA staff and members met with the Oregon Congressional delegation to discuss several key lodging issues. Among those was the topic of “drive-by” lawsuits, an attempt by serial plaintiffs and attorneys to exploit small business owners for settlement money rather than go to court over issues related to the Americans with Disabilities Act (ADA).

that would give small business owners time to address an ADA violation before any legal proceedings can move forward.

ISSUE BACKGROUND The number of lawsuits filed under the ADA targeting property owners and businesses has grown by more than 63 percent in just one year. Further, in the past two years, the total number of lawsuits has grown to close to 10,000 nationwide.[1]

KEY MESSAGES • The hotel industry has always been committed to ensuring persons with disabilities are protected under the Americans with Disabilities Act (ADA) while staying at hotels across the country, since the inception of the law more than 25 years ago.

These so called “drive-by” lawsuits do not seek to increase access or eliminate barriers to enjoying the property or accommodations; rather, the actions often vaguely describe an overly technical or potential infraction and demand thousands of dollars to settle the case. Frequently, the settlement demand is only slightly lower than the amount the business owner would have to pay his own attorney to defend him in legal proceedings.

This practice has become a cottage industry for bad actors to exploit small business owners as the same serial plaintiffs and attorneys have filed dozens even hundreds of these suits anticipating payouts, while never intending to stay at the targeted hotel.

The ADA Education and Reform Act of 2015 would provide a “notice and cure” provision

This issue is affecting many hoteliers as some opportunistic attorneys take advantage of those that the ADA is supposed to serve.

It costs the lodging industry unnecessary burdens and fees defending the progress hotels have made to properly serve all guests.

• For nearly two decades, unscrupulous lawyers and ongoing plaintiffs have targeted hotels for meritless lawsuits intended to extort tens of thousands of dollars from small business owners under the guise of helping Americans with disabilities.

has been used as a weapon by scheming lawyers seeking to extort easy settlements from small business owners through demands for exorbitant attorney’s fees after alleging ambiguous violations of the law.

• Thousands of hotels have been singled out by attorneys looking for a profit by filing suits or issuing demand letters accusing properties of violating the ADA, the vast majority of which are unfounded. These actions are costing businesses millions every year.

• The lodging industry is seeking assistance from federal lawmakers to help find a remedy to this growing problem.

SOLUTIONS OFFERED ORLA and the American Hotel & Lodging Association (AHLA) encourage Congress to support the ADA Education and Reform Act (H.R. 620 and S.3446) that would provide hoteliers a defined period of time to address a violation to ADA before a lawsuit can move forward. LN CONTENT PROVIDED BY AHLA, EDITED BY GREG ASTLEY

• The ADA is an important civil rights measure that hoteliers have long supported because they want to provide a welcoming experience for all their guests and ensure customers can enjoy each of the facilities and amenities available at the hotel.

> CONNECT GREG ASTLEY • Astley@OregonRLA.org

[1] Vu, M., Launey, K., & Ryan, S. (2016). ADA Title III Lawsuits Continue to Rise: 8 percent Increase in 2015. Seyfarth Shaw, LLP. Retrieved from http://www. adatitleiii.com/2016/01/ada-title-iii-lawsuits-continue-

• The intent of the ADA is to prohibit discrimination and ensure all Americans have equal access to public accommodations. Unfortunately, the law

to-rise-8-increase-in-2015/

OregonRLA.ORG

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GOVERNMENT AFFAIRS

receive hands on assistance through the process, and help ensure the program works well for everyone. The pilot employers will begin payroll deductions for those employees who participate starting in July, after the 30-day enrollment period ends.

New Retirement Savings Plan State Run Retirement Savings Plan for Employees Requires Large Employers to Register Soon.

J

uly 2017 marked the official launch of the OregonSaves pilot program, a state-run retirement program for employees of businesses who do not currently offer a retirement savings plan. For our members and others in the hospitality industry, we wanted to make sure you were aware of upcoming deadlines.

Background In 2015, the Oregon Legislative Assembly enacted legislation, which created the Oregon Retirement Savings Board. House Bill 2960 tasked the Board with the establishment and oversight of a state-run retirement savings program providing employees with a flexible opportunity to save through payroll deductions and the ease of getting started with automatic enrollment and annual contribution escalation.

The program, called OregonSaves, is overseen by the Board and is administered by the Board’s contracted plan service provider. The program will begin with a pilot in July 2017 with employers who expressed interest in participating and then roll out to employers statewide in phases, starting with the largest employers in January 2018.

Website The new public website for OregonSaves is now live at Oregonsaves.com. The website includes general information about the program as well as specific information for savers at Saver.oregonsaves.com and for employers at Employer.oregonsaves.com.

First pilot program The eleven employers selected for the first pilot program have now successfully completed the registration process for OregonSaves. Pilot employers get early access to the program, 14

Lodging News | AUG / SEP 2017

Second pilot program Dozens of employers are scheduled to join the second pilot program.

Registration for the second pilot will begin in August. Payroll deductions for those who participate will begin in October. The second pilot will help test the automation of the program for a wide variety of employers in terms of size and ways of doing business, helping prepare for the statewide launch.

Roll out schedule OregonSaves is scheduled to roll out in phases starting with larger employers. The registration deadlines for employers are as follows: a. An employer employing 100 or more employees: November 15, 2017 b. An employer employing 50 to 99 employees: May 15, 2018 c. An employer employing 20 to 49 employees: December 15, 2018 d. An employer employing 10 to 19 employees: May 15, 2019 e. An employer employing 5 to 9 employees: November 15, 2019 f. An employer employing 4 or fewer employees: May 15, 2020 Employers with a deadline of November 15, 2017 received notices about the program from the State starting in July. In October, they will receive another notice with instructions about how to either register with the program or certify their exemption from it. They will have until November 15, 2017 to complete the registration or certification process. Payroll deductions for employees of those businesses that register by the deadline will begin in January 2018.

Rules The first stage of the rulemaking process is complete for OregonSaves. The first set of rules can be found at Oregon.gov/retire/Pages/Rules.aspx. A second stage of rulemaking starting in June will consider technical matters that are not in the first set of rules, such as the process for joint employment circumstances.

More information and a complete list of FAQs’ for employers and employees can also be found at OregonSaves.com/home/overview/faqs.html. LN CONTENT PROVIDED

BY THE OREGON RETIREMENT SAVINGS BOARD

> CONNECT

•

OregonSaves.com

SAVINGS PLAN FAQ’s Is there a mandatory employer contribution?

No, OregonSaves does not allow employer contributions.

Is there a penalty for remitting payroll deductions late or not at all?

Yes, failure to timely remit deductions violates Oregon law, including wage and hour requirements. The State may impose penalties for deduction violations.

Can employees who participate in my qualified retirement plan also participate in the State's program?

Not at this time. However, the State is considering how to provide this option for employees while keeping things simple for employers.

Do family members who work for my business count as employees?

Yes, if they are considered employees for tax purposes.

Do I need to facilitate the program if I only have one or a couple of employees?

Yes, all employers, no matter how many employees they have, need to facilitate the State's program for their employees if they don't offer a qualified retirement plan.

Please note that very small employers will not be required to facilitate until the year 2020, and that OregonSaves is working with employers to consider how facilitation can be made as simple as possible.

If a business owner or shareholder is also an employee of the business, are they eligible to participate?

Yes, they can participate if they are considered employees for tax purposes.

If I have employees in multiple states, including Oregon, do I just facilitate the State's program for those employees in Oregon?

Yes, you would only need to facilitate the program for employees with income in Oregon.

If I only offer my qualified retirement plan to some employees but not all, do I have to offer the State's program as well?

No, if you offer a qualified retirement plan as defined in the OregonSaves statutes to any of your employees, you will file a certificate of exemption and you will not need to facilitate the State's program.

Is it mandatory that employers facilitate the State's program if they don't offer a qualified retirement plan?

Yes, any business with employees in Oregon that doesn’t offer a qualified retirement plan will need to facilitate the State’s program for its employees. Oregon is in the process of considering appropriate enforcement actions should such actions be needed to enforce the mandate.

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| Lodging News

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Leveraging Partnerships

for a Stronger Voice 16

Lodging News | AUG / SEP 2017

Advocacy Done In Cooperation With Local, State And Federal Groups Achieve Better Results

G

overnment advocacy can, at times, feel like screaming over the sound of a hundred tumbling dryers. No matter how loud your voice is, no one seems to hear you.

But what if there were thousands of other people in that laundry room, all talking at the same time? It would be much easier for your message to reach its intended audience.

That’s why ORLA works in tandem with national organizations whenever possible to advance policy priorities. “Anytime you partner with other people who have the same interests as you, you’re more apt to make a difference,” says director of government affairs Greg Astley. “Partnering with our national friends means we bring more to the table when we’re able to sit down and talk to folks at the state and national level.”

OregonRLA.ORG

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17

“The best advocates we have don’t work in Washington, D.C.,...They live in the home districts and get to know their legislators. The people who are most important to these legislators are the people who vote for them.”

- CHIRAG K. SHAH Vice President for Government Affairs, AAHOA

The lodging industry has a number of pressing concerns right now, including how to deal with online booking scams and drive by lawsuits. Now more than ever, it’s important to leverage partnerships to achieve progress on issues.

National associations have a clear advantage when it comes to advocating for federal issues. “We’re a DC-based organization, so one of our strengths is the proximity and relationship we have with Congress and the administration,” says Troy Flanagan, vice president of state and local government affairs for the American Hotel & Lodging Association (AHLA), the nation’s largest organization representing the hotel industry.

But associations can’t do their work without member support.

“The best advocates we have don’t work in Washington, D.C.,” says Chirag K. Shah, vice president for government affairs at the Asian American Hotel Owners Association (AAHOA), the world’s largest association of hotel owners. “They live in the home districts and get to know their legislators. The people who are most important to these legislators are the people who vote for them.”

“Since I’m a staff member of an organization, I’m seen as a hired gun,” says Astley. “Our members are the ones who are living the issue we’re talking about. I can share stories, but I’m not the one

18

Lodging News | AUG / SEP 2017

who has to look that customer in the eye and say, ‘I’m sorry, we don’t have a room for you because you got scammed online.’

When our members see their members of Congress they can speak from direct experience. It does make a difference when you share those personal stories.”

Flanagan agrees. “Those voices, and putting a face on what are often abstract issues, has been very effective in getting members of Congress to support legislation,” he reports.

AAOHA and AHLA are currently working to pass legislation on two important issues: drive by lawsuits and online booking scams. The latter are scams run by individuals who set up websites and fraudulently sell rooms that don’t exist or are priced incorrectly. When the customer arrives at the hotel, the room they’ve been promised isn’t there.

The Stop Online Booking Scams Act (introduced as H.B.2495 and S-1164) would help end this practice. “We’re working very hard to gather more co-sponsors so those bills can get committee hearings and move through the process,” Flanagan says. Individual hotel owners can be instrumental in getting their elected officials to add their names to the bills.

Drive by lawsuits occur when an unscrupulous plaintiff works with an equally unethical attorney to send a letter stating that the hotel is in violation of the law (typically the Americans with Disabilities Act). They demand a relatively small amount of compensation, which owners often pay because it’s less expensive than fighting the issue in court. H.R.620, supported by AAOHA and AHLA, would take several steps to combat this practice.

Associations work with hotel owners year-round to advance these issues, but once a year they make a concerted effort to bring people together to advance these issues in Washington.

At a joint fly-in, lodging industry stakeholders from around the country come to Washington for a two-day conference. On the first day AAOHA and AHLA bring attendees up to speed on the issues they’re working on.

“On the following day, we go to Capitol Hill as a group and present to our various members of Congress,” Shah says. The teams include industry representatives at every level, from executives at the world’s largest hotel chains to state associations to independent owners and their employees. This broad

representation gives members of Congress an idea of what the whole industry looks like, and shows the broad range of support for legislative priorities.

These examples illustrate that one person’s voice, when combined with others from around the state and country, really can make a difference.

Resources available through national associations can flow down to state and local advocacy efforts as well. AHLA and AAHOA sent representatives to ORLA’s Taste Oregon/Day at the Capitol, where they were able to share ideas and best practices with legislators during meetings.

Shah once worked for a member of Congress and saw this play out every day. “We would base our decisions on how many voices we were hearing from back home, whether it was letters or phone calls or conversations at town halls or parades,” he says.

“If it was important enough for a person to write a letter from home, it was important enough for us to pay attention to it.”

“The national groups have resources that we don’t have,” Astley says. “They’re able to provide us with information about what’s happening around the country, which gives legislators an important perspective. They can help us model ourselves after things that are working and be cautious of things that are not working.”

“The national groups have resources that we don’t have,...They’re able to provide us with information about what’s happening around the country, which gives legislators an important perspective.”

And don’t worry that you have to memorize a million statistics or become a speaker on par with Abraham Lincoln to be effective. “Ours is the greatest story to tell in the lodging industry,” Shah says. It’s a story of entrepreneurship and the American dream realized, of hard-working people who create jobs and provide outstanding customer service and become leaders in their communities.

This type of information also came in handy when Portland hotel owners worked to level the playing field with people taking advantage of short term rental platforms. “What’s happening That’s the message elected is that increasingly, individuals officials want to hear. “You don’t - GREG ASTLEY and investors are using these have to do anything special,” Director of Government Affairs, ORLA platforms to run what are often Shah says. “Just tell them about illegal hotels,” Flanagan says. yourself, your business and how “Rather than someone inviting a things like taxes and regulations traveler into their house to make affect you.” Those stories, when extra money, investors are buying condos and renting them out combined with others from people around the country, inspire to people year-round.” the biggest beneficial changes in our industry. LN SOPHIA BENNETT The industry’s goal is to make sure people running these de facto hotels pay the same taxes and follow the same rules (most notably health and safety regulations) as hotels. “Based on information we’ve been able to get through AHLA about short term rental regulations in Chicago and New Orleans, we’ve been able to work with the Portland City Council to strengthen the regulations here in Portland,” Astley says.

> CONNECT EDITOR • LLittle@OregonRLA.org GREG ASTLEY • Astley @OregonRLA.org TROY FLANAGAN • TFlanagan@ahla.com CHIRAG K. SHAH • Chirag@aahoa.com

OregonRLA.ORG

| Lodging News

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Latest Culinary Pairing: ORLA & SAIF New Partnership Aims to Reduce Worker Injuries, Provide Discounts for Eligible ORLA Members.

T

he restaurant and lodging industries face some of the most difficult workplace safety challenges. To help protect the more than 167,000 workers engaged in making Oregon’s dining and overnight experiences picture perfect, the Oregon Restaurant & Lodging Association (ORLA) and SAIF are joining forces. With SAIF’s decades of workplace safety experience, it’s an ideal match—and now it's official.

With an eye toward making those workplaces safer and healthier, SAIF’s board of directors voted earlier this spring to approve a group program for eligible ORLA members. ORLA’s board of directors previously approved the endorsement and group program on May 23, 2017.

SUBSCRIBE TO BOILED DOWN Hospitality industry insights, intelligence & discussion ORLA's new podcast series, Boiled Down, condenses valuable information and intelligence on the world of Oregon hospitality.

Subscribe to Boiled Down on iTunes or wherever you get your podcasts so new episodes are delivered directly to your device!

We'd love to get your feedback.

Email us: Info@OregonRLA.org Tweet us: @ORLABoiledDown.

20

Lodging News | AUG / SEP 2017

“We are proud to partner with ORLA on our shared mission of making Oregon the safest and healthiest place to work,” said Christy Witzke, vice president of marketing, sales, and communications at SAIF. “We’re impressed by ORLA’s longstanding commitment to improving their members’ safety programs, and are excited to work more closely with them in this area.”

Brandt, president and CEO of ORLA. "We are excited about the group discount program and the new opportunities we will have to jointly promote safer workplaces with our partners at SAIF.”

The partnership will give eligible ORLA members, representing 11,000 foodservice and lodging establishments, a workers’ compensation group discount that has to be validated by NCCI and approved by DCBS. The anticipated launch of the program is January 2018.

> CONNECT

"With the onset of rising costs, it is in the best interest of our industry to create this new program to assist hospitality employers in finding new ways to save money,” said Jason

For more information about the new program, contact John Hamilton, COO for ORLA, at 503.682.4422. LN OREGON RESTAURANT & LODGING ASSOCIATION

JOHN HAMILTION • JHamiltion@OregonRLA.org

About SAIF is Oregon's not-for-profit workers' compensation insurance company. For more than 100 years, we've been taking care of injured workers, helping people get back to work, and striving to make Oregon the safest and healthiest place to work.

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| Lodging News

21

Introducing A NEW WAY TO SAVE MONEY

ORLA's new Hospitality Hub is stocked with memberexclusive offers. Take advantage of significant industry deals aimed at improving your bottom line.

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Lodging News | AUG / SEP 2017

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2017 BUYER'S GUIDE ORLA’S PRODUCT AND RESOURCE DIRECTORY

COMPANIES BY NAME For companies by product or service see page 29

ABC Enterprises, Inc. Tony O’Dierno: 503.582.8238 P.O. Box 793, Wilsonville, OR 97070 abc@abcenterprisesinc.com abcenterprisesinc.com Abel Insurance Agency Harry Abel: 541.267.4124 P.O. Box 1780, Coos Bay, OR 97420 harry@abelinsuranceagency.com abelinsuranceagency.com Gold Beach: 541.247.2415 94210 Second St., Gold Beach, OR 97444 Florence: 541.997.3466 875 Hwy. 101, Florence, OR 97439

Toledo: 541.336.2269 321 Hwy. 20 , Toledo, OR 97391 Acosta Sales & Marketing Robin Krummel: 503.624.6747 16112 S.W. 72nd Ave., Portland, OR 97224 rkrummel@acosta.com acosta.com/foodservice ACRAnet May Warrick: 800.304.1249 x 1270 P.O. Box 1542, Lake Oswego, OR 97035 may.warrick@acranet.com | acranet.com Albany Visitors Association Jimmie Lucht: 541.928.0911 110 Third Ave. S.E., Suite A Albany, OR 97321 jlucht@albanyvisitors.com albanyvisitors.com Almea Insurance, Inc. William Wilson: 503.669.4888 201 N.E. Park Plaza Ave., Suite 293 Vancouver, WA 98684 billw@majesticeagle.com majesticeagle.com

Alpha Media Milt McConnell: 503.517.6000 1211 S.W. Fifth Ave., Sixth Floor Portland, OR 97204 milt@alphamediausa.com alphamediausa.com Amana PTAC Steve Coleman: 360.574.8227 7313 N.E. 167th Court Kenmore, WA 98028 scoleman@amana-ptac.com Amber Hotel Company Steve Post: 818.851.3300 28632 Roadside Drive, Suite 160 Agoura Hills, CA 91301 sales@amberhc.com | amberhc.com American Hotel & Lodging Association 202.289.3100 1201 New York Ave. N.W., Suite 600 Washington, DC 20005 ahla.com American Hotel & Lodging Educational Institute 800.349.0299 800 N. Magnolia Ave., Suite 300 Orlando, FL 32803 | ahlei.com Anvil Kent Lewis: 503.595.6050 310 N.E. Failing St., Portland, OR 97212 kent@anvilmedia.com anvilmediainc.com Ashland Chamber of Commerce Katharine Cato: 541.482.3486 P.O. Box 1360, Ashland, OR 97520 katharine@ashlandchamber.com ashlandchamber.com

Ashland Insurance Inc. Russ Schweikert: 541.482.0831 P.O. Box 880, Ashland, OR 97520 rschweikert@ashlandinsurance.com ashlandinsurance.com Auto Chlor Systems John Landis: 503.570.8070 19475 S.W. 118th Ave., Suite 3 Tualatin, OR 97062 landis@autochlor.com | autochlor.com Baker Commodities Bill Frye: 503.289.1221 9901 N. Hurst Ave., Portland, OR 97203 wfrye@bakercommodities.com bakercommodities.com Bargreen Ellingson Terry Arellano: 503.227.1161 3232 N.W. Industrial Road Portland, OR 97210 tarellano@bargreen.com | bargreen.com Bend: 541.617.9400 63046 Layton Ave., Bend, OR 97701 Barran Liebman LLP Sean Ray: 503.228.0500 601 S.W. Second Ave., Suite 2300 Portland, OR 97204 sray@barran.com | barran.com Barsurance Jon Patterson: 509.736.3599 8927 W. Tucannon, Kennewick, WA 99336 jon@jpi-ins.com | barsurance.com Beaverton Foods, Inc. Domonic Biggi: 503.646.8138 7100 N.W. Century Blvd.

Hillsboro, OR 97124 dbiggi@beavertonfoods.com beavertonfoods.com

Bendistillery Jim Bendis: 541.318.0200 19330 Pinehurst Road, Bend, OR 97701 jim@bendistillery.com | bendistillery.com Benton County Environmental Health Bill Emminger: 541.766.6650 P.O. Box 3020, Corvallis, OR 97339 bill.emminger@co.benton.or.us co.benton.or.us Booking.com Laurens Ball: 504.517.4140 365 Canal St., Suite 2340 New Orleans, LA 70130 laurens.ball@booking.com | booking.com

ORLA Endorsed

BMI Jessica Frost: 615.401.2877 10 Music Square E., Nashville, TN 37203 bmi.com 5% discount on membership and when you license and/or pay in full, +10% off for timely payment​.

Visit OregonRLA.org/savings for details Boyd Coffee Company Darbi Sadlier: 503.666.4545 19730 N.E. Sandy Blvd.

Portland, OR 97230 darbi.sadlier@boyds.com | boyds.com Caffe D’arte Joe Mancuso: 206.762.4381 33926 Ninth Ave. S., Federal Way, WA 98003 jmancuso@caffedarte.com caffedarte.com

OregonRLA.ORG

| Lodging News

23

BUYER'S GUIDE: COMPANIES BY NAME

Caffe D’arte Joe Mancuso: 206.762.4381 33926 Ninth Ave. S., Federal Way, WA 98003 jmancuso@caffedarte.com caffedarte.com Cash & Carry/Smart Foodservice Mark Perrigo: 503.833.1184 6433 S.E. Lake Road, Milwaukie, OR 97222 mark.perrigo@smartfoodservice.com smartfoodservice.com Aloha: 503.649.4903 3950 S.W. 170th Ave., Aloha, OR 97007 Bend: 541.617.7873 63229 Nels Anderson Road Bend, OR 97701 Clackamas: 503.655.6045 15700 S.E. 82nd Drive Clackamas, OR 97015 Coos Bay: 541.267.2714 751 S. Second St., Coos Bay, OR 97420 Eugene: 541.344.4042 4214 W. Fifth Ave., Eugene, OR 97402 Gresham: 503.666.6868 2521 N.W. Division St. Gresham, OR 97030 Klamath Falls: 541.883.3000 2805 Maywood Drive Klamath Falls, OR 97603 Medford: 541.773.9849 2033 Cardinal Ave., Medford, OR 97504 Newport: 541.265.7571 156 N.E. Seventh St., Newport, OR 97365 Pendleton: 541.276.7180 4228 Westgate, Pendleton, OR 97801 Portland: 503.232.7157 731 S.E. Stephens St., Portland, OR 97214

Portland: 503.289.1022 910 N. Hayden Meadows Drive Portland, OR 97217 Portland: 503.221.1049 1420 N.W. 14th Ave., Portland, OR 97209

Salem: 503.363.5731 1355 Salem Industrial Drive N.E. Salem, OR 97303

The Dalles: 541.296.2265 1820 W. Second St., The Dalles, OR 97058

Tigard: 503.624.3226 11745 S.W. Pacific Hwy., Tigard, OR 97223

Warrenton: 503.861.2812 595 S.E. Alternate Hwy. 101 Warrenton, OR 97146 Central Oregon Visitors Association Alana Hughson: 541.389.8799 P.O. Box 4489, Bend, OR 97707 alana@visitcentraloregon.com visitcentraloregon.com

24

Lodging News | AUG / SEP 2017

Cenveo Shane Reilly: 503.928.1111 12760 S.E. Hwy. 212, Clackamas, OR 97015 shane.reilly@cenveo.com | cenveo.com Certified Folder Display Service, Inc. Matt Preston: 503.252.2570 1120 Joshua Way, Vista, CA 92081 mattp@certifiedfolder.com certifiedfolder.com Charlie’s Produce Jeremy Smith: 503.573.4410 10755 S.E. Jennifer St. Clackamas, OR 97015 charliesproduce.com Clackamas County Tourism & Cultural Affairs Danielle Cowan: 503.655.8420 150 S. Beavercreek Road, Suite 245 Oregon City, OR 97045 dcowan@co.clackamas.or.us mthoodterritory.com Clark Nuber PS Julie Eisenhauer: 425.451.7265 10900 N.E. Fourth St., Suite 1700 Bellevue, WA 98004 jeisenhauer@clarknuber.com clarknuber.com CoHo Res (Connect Hotel Reservations) Maili Morrison: 503.425.1444 7801 N.E. Greenwood Drive Vancouver, WA 98662 maili.morrison@cohores.com cohores.com Comcast Spotlight Heidi Wilcox: 503.535.6133 2000 S.W. First Ave., Suite 200 Portland, OR 97201 heidi_wilcox@cable.comcast.com comcastspotlight.com Commercial Insurance Northwest Richard Hrubosky: 503.762.2470 8800 S.E. Sunnyside Road, #202N Clackamas, OR 97015 rich@cinorthwest.com | cinorthwest.com Cosgrave Vergeer Kester LLP Karen Olson: 503.323.9000 888 S.W. Fifth Ave., Fifth Floor Portland, OR 97204 kolson@cosgravelaw.com cosgravelaw.com Costco Wholesale Megan Stilson: 503.639.0773 7850 S.W. Dartmouth, Tigard, OR 97223 w111mk03@costco.com | costco.com

Creative Lighting Travis Amoree: 503.820.0229 17700 S.W. Upper Boones Ferry Road Portland, OR 97229 tja@gocreativelighting.com gocreativelighting.com

Discover Klamath Jim Chadderdon: 541.882.1501 205 Riverside Drive, Suite B Klamath Falls, OR 97601 jimc@discoverklamath.com discoverklamath.com

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Dr Pepper Snapple Group Deborah Elliott: 503.482.5486 5301 Legacy Drive, Plano, Texas 75024 deborah.elliott@dpsg.com drpeppersnapplegroup.com

Crystal Investment Property Michelle Kennedy: 503.530.1316 5710 S.W. 206th Ave., Aloha, OR 97078 michelle@crystalip.com | crystalip.com SEE OUR AD ON PAGE 2 Curtis Restaurant Equipment Dan Curtis: 541.746.7480 P.O. Box 7307, Springfield, OR 97475 danc@curtisresteq.com | curtisresteq.com Beaverton: 503.691.1872 7689 S.W. Cirrus Drive, Building 32E Beaverton, OR 97008 sales@curtisresteq.com Bend: 541.382.7482 63042 Plateau Drive, Bend, OR 97701 sales@curtisresteq.com Medford: 541.779.8335 742 Rossanley Drive, Medford, OR 97501 sales@curtisresteq.com D. Michael Mills, Lawyer PC Michael Mills: 503.873.7691 P.O. Box 1307, Silverton, OR 97381 mmlawpc@aol.com Davis Wright Tremaine LLP J. Riley Lagesen: 503.778.5460 1300 S.W. Fifth, Suite 2400 Portland, OR 97201 rileylagesen@dwt.com dwt.com/industries/hospitality DC Blosser & Associates Dale Blosser: 503.244.5070 6312 N.E. 54th St., Vancouver, WA 98661 dale@dcblosser.com Deacon Corp.

Erin Reed: 503.297.8791 901 N.E. Glisan St., Suite 100 Portland, OR 97232 erin.reed@deacon.com | deacon.com SEE OUR AD ON PAGE 35 Digital Barista Inc. Nick Malliris: 503.691.5553 18840 S.W. Boones Ferry Road, Suite 207 Tualatin, OR 97062 nick@mediapartinc.com digitalbarista.com Dirt Vine Wine Kerry McDaniel Boenisch: 503.267.7909 20395 N.E. Sunnycrest Newberg, OR 97132 kerry@dirtvinewine.com | dirtvinewine.com

Duck Delivery Produce Inc. Ron Carlston: 503.288.9380 8448 N.E. 33rd Drive, Suite 120 Portland, OR 97211 rc@duckdelivery.com | duckdelivery.com Ecolab Institutional Scott Henderson: 253.244.3888 4301 S. Pine St., Suite 540 Tacoma, WA 98409 scott.henderson@ecolab.com ecolab.com Elliott, Powell, Baden & Baker Marc Baker: 503.227.1771 1521 S.W. Salmon St., Portland, OR 97205 mbaker@epbb.com | epbb.com Emerald Business Systems Ray Fitch: 541.687.8204 1120 W. Sixth Ave., Eugene, OR 97402 ray@ebs4pos.com | ebs4pos.com Emerald Fruit and Produce Co. Inc. Dennis Herbert: 541.342.2136 P.O. Box 2684, Eugene, OR 97402 emeraldfruitandproduce.com Energy Trust of Oregon Lisa Wood: 866.605.1676 9300 Lee Hwy., Ninth Floor Fairfax, VA 22031 lisa.wood@icfi.com | energytrust.org SEE OUR AD ON PAGE 35 Enterprise Car Rental Sabrina Rokovitz: 503.692.8400 20400 S.W. Teton, Tualatin, OR 97062 sabrina.m.rokovitz@erac.com enterprise.com Enterprise Merchant Solutions Jessica Ghan: 206.973.0382 610 Industry Drive, Seattle, WA 98188 jghan@emposinc.com | emsposinc.com Hospitality Hub - Member Exclusive Offer: Sign up with Aloha and receive a complimentary service for up to 12 months​ Visit OregonRLA.org/savings for details Equifax Workforce Solution Sheila Gramann: 314.214.7387 11432 Lackland, Saint Louis, MO 63146 sheila.gramann@equifax.com | talx.com Evergreen Insurance Managers Inc. Dyan Bates: 503.259.3060 5293 N.E. Elam Young Parkway, Suite 160 Hillsboro, OR 97124 dbates@evergreeninsmgrs.com evergreeninsmgrs.com

BUYER'S GUIDE: COMPANIES BY NAME

Exercise Equipment Northwest Inc. Tami Latham: 503.594.0500 16074 S.E. 106th Ave., Suite 200 Clackamas, OR 97015 tami.latham@exerciseequipmentnw.com exerciseequipmentnw.com SEE OUR AD ON PAGE 15

ORLA Endorsed

Garth T. Rouse & Associates Garth Rouse: 800.523.3316 1193 Royvonne Ave. S.E., Suite 22 Salem, OR 97302 gbrouse@profben.com | bit.lyGarthRouse

Far West Restaurant Equipment Mary Rose: 503.341.1754 14465 S.E. Stark St., Portland, OR 97233 mary.farwestoffice@gmail.com

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Farmers Insurance Hoffstot Agency Ryan Hoffstot: 541.895.4515 P.O. Box 219, Creswell, OR 97426 rhoffstot1@farmersagent.com ryanhoffstotagency.com

Garvey Schubert Barer Greg Duff: 206.464.3939 1191 Second Ave., Suite 1800 Seattle, WA 98101 gduff@gsblaw.com | gsblaw.com

First Community Bank Kris Kennedy: 916.774.7192 3017 Douglas Blvd., Suite 200 Roseville, CA 95661 kkennedy@fcbconnect.com fchconnect.com

Gecko Hospitality - Oregon Kevin Kalstad: 503.660.8565 P.O. Box 83556, Portland, OR 97283 kevin@geckohospitality.com geckohospitality.com/franchisee/ kevinkalstad

ORLA Endorsed

Geffen, Mesher & Company Doug Lovett: 503.221.0141 888 S.W. Fifth Ave., Suite 800 Portland, OR 97204 dlovett@gmco.com | gmco.com

First Data Kathryn Kealing: 901.381.5473 7000 Goodlett Farms Parkway., Second Floor Cordova, TN 38018 kathryn.kealing@firstdata.com fdms.com Up to $500 rebate for a new Merchant Account and rates that do not change.

Interchange rates subject to change.

First Data member program rates locked for lifetime of agreement.

Visit OregonRLA.org/savings for details Fisher Phillips Rimpal Singh: 503.242.4262 111 S.W. Fifth Ave., Suite 4040 Portland, OR 97204 rsingh@fisherphillips.com fisherphillips.com Food Services of America Jim Reynolds: 503.980.2500 350 S. Pacific Hwy. Woodburn, OR 97071 jim_reynolds@fsafood.com | fsafood.com SEE OUR AD ON THE BACK COVER Foster Farms Jim Luster: 800.344.3316 x 6687 P.O. Box 457, Livingston, CA 95344 jim.luster@fosterfarms.com fosterfarms.com Fournier Group Rob Hoover: 503.251.2255 510 S.W. Fifth Ave., Suite 701 Portland, OR 97204 rob.hoover@fourniergroup.net fourniergroup.net

General Distributors Co. Mickey Gallegos: 503.557.4304 13895 Fir St., Oregon City, OR 97045 mgallegos@gdipdx.com generaldistributors.com General Parts LLC Michael Brown: 503.624.0890 16364 S.W. 72nd Ave. Portland, OR 97224 michaelb@generalparts.com generalparts.com Central Point: 41.665.0410 201 Bateman Drive, Suite 8 Central Point, OR 97502 gp-servicedirect.com/medford.htm

Harvest Restaurant Consultants Seth Gruschow: 458.205.4037 835 E. Park St., Suite 206 Eugene, OR 97401 seth@harvestrestaurantconsultants.com  Hospitality By Torres Michael Chamberlain-Torres: 503.360.5517 P.O. Box 83556, Portland, OR 97283 torres@hospitalitybytorres.com hospitalitybytorres.com SEE OUR AD ON PAGE 21 Hotel Realty NW / Kennedy & Mohn, P.S. Michael Mohn: 425.277.5755 19709 51st Ave. S.E., Bothell, WA 98012 mmohn@hotelrealtynw.com hotelrealtynw.com In Business Media Michael Newman: 541.344.4636 1574 Coburg Road, Suite 401 Eugene, OR 97401 mnewman@thanksforholding.com inbusinessmedia.com Industry Cody Barbo: 714.642.8099 677 Seventh Ave., Suite 234 San Diego, CA 92101 cody@industry.co | industry.co Infinity ATM Solutions Jason Fox: 866.445.9051 15224 S.E. McLoughlin Blvd.

Milwaukie, OR 97267 info@infinityatm.com | infinityatm.com Information Systems & Supplies Jim Potter: 800.964.4192 816 N.E. 87th Ave., Vancouver, WA 98664 sales@iss4pos.com | iss4pos.com Isler CPA Mark Guiley: 541.342.5161 1976 Garden Ave., Eugene, OR 97403 mguiley@islercpa.com | islercpa.com

GISI Marketing Group Eben Swett: 503.598.0636 P.O. Box 4770, Tualatin, OR 97062 info@gisimarketing.com | gisimarketing.com

J. Wilbur Foods Andrew Holes: 206.577.3636 6830 N.E. Bothell Way, Suite C 186 Kenmore, WA 98028 andrew@jwilburfoods.com jwilburfoods.com

Golf Alliance of Oregon Barb Trammell: 503.981.4653 2840 Hazelnut Drive Woodburn, OR 97071 btrammell@oga.org golfallianceoregon.com

JD Fulwiler & Co Insurance Nancy Rohde: 800.735.8325 P.O. Box 69508, Portland, OR 97239 nrohde@jdfulwiler.com | jdfulwiler.com

Great Western Franchisee Association Janice Eberly: 541.687.9165 x 15 P.O. Box 22506, Eugene, OR 97402 gwfameetings@gwfa.com | gwfa.com

ORLA Endorsed

Guardian Group Jeff Keith: 541.306.9613 jeff@theguardiangroup.us guardiangroup.org

Jordan Ramis Matt Lowe: 503.598.7070 P.O. Box 230669, Portland, OR 97281 matt.lowe@jordanramis.com jordanramis.com K & F Coffee Roasters Don Dominguez: 503.234.7788 2801 S.E. 14th Ave., Portland, OR 97202 don@kfcoffee.com | kfcoffee.com

Kelly-Mincks Jim Mincks: 206.355.3150 500 N. Stonegate Drive Washougal, WA 98671 jim@kelly-mincks.com kelly-mincks.com Kennedy Restoration Barb Casey: 503.234.0509 315 S.E. Seventh Ave., Portland, OR 97214 barbc@kennedyres.com kennedyres.com KeyImpact Sales & Systems, Inc. Don Morton, Jr.: 503.691.1331 7478 S.W. Coho Court, Tualatin, OR 97062 don.morton@kisales.com | kisales.com Knutsen Insurance Jeff Canessa: 503.325.1541 P.O. Box 657, Astoria, OR 97103 jcanessa@knutsenins.com knutsenins.com Kombucha Wonder Drink Linda Shively: 503.224.7331 P.O. Box 4244, Portland, OR 97208 linda@wonderdrink.com wonderdrink.com KPD Insurance Diana Burnette: 541.741.0550 P.O. Box 29, Springfield, OR 97477 dianab@kpdinsurance.com kpdinsurance.com Lane Community College Culinary Arts & Hospitality Management Program Lisa Benson: 541.463.3504 4000 E. 30th Ave., Eugene, OR 97405 bensonl@lanecc.edu | lanecc.edu Lane County Environmental Health Jeff Lang: 541.682.3636 151 W. Seventh Ave., Suite 430 Eugene, OR 97401 jeffrey.lang@co.lane.or.us lanecounty.org Larsen Flynn Insurance James Dooley: 503.873.8631 100 S. Water St., Silverton, OR 97381 jdooley@larsenflynn.com larsenflynn.com Latin Advantage Julio Valera: 503.830.2977 P.O. Box 1323, Silverton, OR 97381 julioknows@gmail.com Law Office of Michael B. Gottlieb, PC Michael Gottlieb: 503.546.0498 17898 S.W. McEwan Road, Suite 100 Tigard, OR 97224 michael@gottlieb-law.com restaurant-law.com Lawrence Company Jeffrey Lawrence: 360.896.0777 P.O. Box 871688, Vancouver, WA 98687 lawrence@lawrencecompany.org lawrencecompany.org

10% discount on in-person training and Guardian Seal Virtual Training program.

Visit OregonRLA.org/savings for details

OregonRLA.ORG

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BUYER'S GUIDE: COMPANIES BY NAME

ORLA Endorsed

Liberty Mutual Insurance Denise Moore: 888.398.8924 P.O. Box 4555, Portland, OR 97208 denise.moore@libertymutual.com libertymutualgroup.com/business Group Dividend Property and Liability Program is the only P&L program in Oregon whose policyholders have potential for a dividend.

Visit OregonRLA.org/savings for details Lincoln City Visitor & Convention Bureau Edward Dreistadt: 541.996.1271 801 S.W. Hwy. 101, Suite 401 Lincoln City, OR 97367 edreistadt@lincolncity.org oregoncoast.org Linn County Environmental Health Holly Skogley: 541.967.3821 P.O. Box 100, Albany, OR 97321 hskogley@co.linn.or.us linn-web.co.linn.or.us Longbottom Coffee & Tea, Inc. 800.288.1271 4893 N.W. 235th Ave. Hillsboro, OR 97124 longbottomcoffee.com Long’s Meats Inc. Robert Frye: 541.344.3172 81 E. 28th Ave., Eugene, OR 97405 longsmeatmarket.com Luminant Digital Security John Stephens: 503.905.3285 4252 S.E. International Way, Suite A Milwaukie, OR 97222 jstephens@luminantsecurity.com luminantsecurity.com Luxco Spirited Brands Jon Stowell: 503.723.4330 2353 Appaloosa Way West Linn, OR 97068 j.stowell@luxco.com | luxco.com Mammoth HR Dennis Abraham: 503.205.1123 625 S.W. Broadway, Third Floor Portland, OR 97205 dennisa@mammothhr.com mammothhr.com MarkeTeam Rilley Miles: 360.696.3984 1115 W. 36th St., Vancouver, WA 98660 riley@marketeamnw.com marketeamnw.com Marlin Group David Marlin: 503.241.2330 117 S.W. Whitaker, Suite 1 Portland, OR 97239 dmarlin@marlingroup.com marlingroup.com McDonald Wholesale Co. Gary Thomsen: 541.345.8421 P.O. Box 2340, Eugene, OR 97402 gthomsen@mcdonaldwhsl.com mcdonaldwhsl.com

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Lodging News | AUG / SEP 2017

Metropolitan Services Matthew Kelley: 503.233.8120 P.O. Box 13321, Portland, OR 97213 metropolitan@comcast.net metropolitan-services.net Molina Insurance Group Jose Molina: 503.756.6635 1425 S.E. Tualatin Valley Hwy., Suite 1 Hillsboro, OR 97123 jose@molinainsurancegroup.com molinainsurancegroup.com Mt. Angel Brewing Co. Larry Oien: 971.218.3690 1680 18th St. N.E., Salem, OR 97301 rootbeerlarry@gmail.com My Accounting Team Roger Borek: 541.844.1484 2300 Oakmont Way, Suite 112 Eugene, OR 97401 rborek@myaccountingteam.com myaccountingteam.com/orla.html Hospitality Hub - Member Exclusive Offer: Two extra reporting periods for free, along with free POS integration and training Visit OregonRLA.org/savings for details Nasburg & Company Ed Ellingsen: 541.267.3165 P.O. Box 1200, Coos Bay, OR 97420 ed-ellingsen@leavitt.com nasburg.com National Restaurant Association Dawn Sweeney: 202.331.5900 2055 L St., N.W., Washington DC, 20036 restaurant.org National Restaurant Association Educational Foundation 800.765.2122 175 W. Jackson Blvd., Suite 1500 Chicago, IL 60604 | nraef.org Nicky USA Inc. Melody Latham: 503.234.4263 223 S.E. Third Ave., Suite B Portland, OR 97214 mlatham@nickyusa.com | nickyusa.com Northland Furniture Michelle Fish: 541.389.3600 681 S.E. Glenwood, Bend, OR 97702 michellef@northlandfurniture.com northlandfurniture.com Northwest Alcohol Law Duke Tufty: 503.718.2311 123 Third Ave., Suite 310 Portland, OR 97232 duke@nwalcohollaw.com nwalcohollaw.com Northwest Consultants, LLC Rick LeSage: 800.851.3188 20241 Sundowner Lane, Bend, OR 97703 rlesage@northwestconsultants.net northwestrestaurantconsultants.com

Northwest Loss Prevention Consultants Douglas Rector: 425.271.0312 P.O. Box 3142, Renton, WA 98056 doug@nwlpc.com | nwlpc.com

Oregon Soft Drink Association Rob Douglas: 503.370.8416 P.O. Box 13085, Salem, OR 97309 rpd@rpdcompany.com | ameribev.org

Northwest Natural Tom Simpson: 503.226.4211 220 N.W. Second Ave., Portland, OR 97209 tas@nwnatural.com | nwnatural.com

Oregon Spice Company Patty Boday: 503.238.0664 13320 N.E. Jarrett St., Portland, OR 97230 patty@oregonspice.com | oregonspice.com

Occuscreen, LLC Pamela Mack: 888.833.5304 805 Broadway St., Suite 215 Vancouver, WA 98660 pamelam@occuscreen.com occuscreen.com

ORLA Endorsed

ORLA Endorsed

Essential healthcare coverage plans from $30-$90 a month per employee. Learn more from plan administer, Garth T. Rouse & Associates.

Visit OregonRLA.org/savings for details

Office Depot Stewart Craner: 763.503.4812 P.O. Box 13429, Salem, OR 97309 stewart.craner@officedepot.com officedepot.com Up to 80% off Manufacturers Suggested List Price. Create customized Hospitality buying list to fit your needs.

Visit OregonRLA.org/savings for details Oregon Business Properties Patrick Bice: 541.968.2728 950 Hwy. 99 N., Eugene, OR 97402 patrick@obpinc.com  Oregon Convention Center 503.235.7575 P.O. Box 12210, Portland, OR 97212 info@oregoncc.org | oregoncc.org Oregon Culinary Institute Tom Bethel: 503.961.6205 1717 S.W. Madison St. Portland, OR 97205 tom.bethel@pioneerpacific.edu oregonculinaryinstitute.com Oregon Fruit Products Company Becky Westby: 503.581.6211 P.O. Box 5283, Salem, OR 97304 beckyw@ofpc.com | oregonfruit.com Oregon Point of Sale / Digital Dining Andrew Schlick: 503.646.1383 10240 S.W. Nimbus Ave., Suite L7 Portland, OR 97223 andrew@oregonpos.com oregonpos.com Oregon Restaurant & Lodging Association 503.682.4422 | 800.462.0619 8565 S.W. Salish Lane, Suite 120 Wilsonville, OR 97070 info@oregonrla.org | oregonrla.org Oregon Restaurant & Lodging Association Education Foundation Wendy Popkin: 503.682.4422 8565 S.W. Salish Lane, Suite 120 Wilsonville, OR 97070 wpopkin@oregonrla.org oregonrla.org

ORLA Health Plan Garth Rouse: 800.523.3316 1193 Royvonne Ave. S.E., Suite 22 Salem, OR 97302 oregonrla.org/healthplan

OSU - Cascades Todd Montgomery: 541.322.3100 1500 S.W. Chandler Ave., Bend, OR 97702 todd.montgomery@osucascades.edu osucascades.edu Pacific Northwest My Place Hotels, LLC Joe Dinger: 605.725.5264 1910 Eighth Ave. N.E, Aberdeen, SD 57401 joe@nwmyplace.com | myplacehotels.com Pacific Seafood Co. Aaron Katz: 503.905.4500 16797 S.E. 130th, Clackamas, OR 97015 akatz@pacseafood.com pacseafood.com Paramount Lodging Advisors, LLC Lloyd Farley: 602.301.0029 5219 N. 24th St., #101 Phoenix, AZ, 85016 lfarley@paramountlodging.com paramountlodging.com Parkside Insurance Rich Allison: 503.245.1709 10101 S.W. Barbur Blvd., Suite 100 Portland, OR 97219 richallison@parksideagency.com parksideagency.com Pasaban Accounting Solutions Renee Trump: 844.727.2225 2850 S.W. Cedar Hills Blvd., Suite 246 Beaverton, OR 97005 rene@pasabanaccounting.com pasabanaccounting.com Patrice & Associates Hospitality Recruiting Vicki Marshall: 541.312.8222 62684 Larkview Road, Bend, OR 97701 vickim@patriceandassociates.com patriceandassociates.com Performance Reps Northwest Harrison Lee: 503.295.0424 4800 S.W. Macadam, Suite 335 Portland, OR 97239 hsl@teleport.com | prnw.com

BUYER'S GUIDE: COMPANIES BY NAME

Performance Systems Integration Lauren Major: 503 641 2222 7324 S.W. Durham Road Portland, OR 97224 lauren@psintegrated.com buildingreports.com Peterson Equipment Co. Russell Peterson: 503.981.4032 151 N. Front St., Woodburn, OR 97071 russell@peterson-eq.com petersonequipment.com SEE OUR AD ON PAGE 33 Portland Beverage Company, Inc. Mike Gross: 503.236.2100 1606 N.E. Lombard Place Portland, OR 97211 m.gross@portlandbev.com portlandbev.com Portland General Electric Co. Theresa Haskins: 503.464.7970 121 S.W. Salmon 1WTC0407 Portland, OR 97204 theresa.haskins@pgn.com portlandgeneral.com Portland Lighting Inc. Mark Bowgren: 503.624.1489 10120 S.W. Nimbus Ave., Suite C6 Portland, OR 97223 mark@portlandlighting.com portlandlighting.com Portland Trailblazers Bridget Sheehan: 503.234.9291 One Center Court, Suite 200 Portland, OR 97227 bridget.sheehan@trailblazers.com trailblazers.com Portland Mechanical Contractors Edward McQuown: 503.656.7400 2000 S.E. Hanna Harvester Drive Milwaukie, OR 97222 emcquown@pmc-g.com | pmc-g.com Portland Monthly Cortlandt Cuffee: 971.200.7022 921 S.W. Washington St., Suite 750 Portland, OR 97205 ccuffee@sagecitymedia.com pdxmonthly.com Portland Visitors Map George Forbes: 503.819.5654 825 N.W Glisan St., Portland, OR 97209 george@portlandmap.com portlandmap.com Positive Technologies, Inc. Jim Gerow: 503.284.6565 4329 N.E. Killingsworth, Suite A Portland, OR 97218 jim@positivetech.com | positivetech.com Professional Benefit Services Garth Rouse: 503.371.7622 1193 Royvonne Ave. S.E., Suite 22 Salem, OR 97302 gbrouse@profben.com | profben.com

Quest Investment Management Inc. Monte Johnson: 503.221.0158 One S.W. Columbia, Suite 1100 Portland, OR 97258 questinvestment.com Regnal Media, LLC Devin Langer: 360.787.9224 1101 S.E. Tech Center Drive, Suite 130 Vancouver, WA 98683 devin@regnalmedia.com regnalmedia.com Restaurant Buying Group John Castaldo: 530.345.6937 6 Williamsburg Lane, Chico, CA 95926 jcastaldo@rbgonline.com | rbgonline.com Righteous Clothing Agency Inc. Alyson Salz: 503.655.1227 11495 S.E. Hwy. 212 Clackamas, OR 97015 aly@rchq.com | rchq.com Riverside Payments Brandon Skinner: 866.720.0644 9600 N.E Cascades Parkway, Suite 220 Portland, OR 97220 brandon@riversidepayments.com riversidepayments.com

Sandin Insurance Group Dave Sandin: 503.381.8583 19 Churchill Downs Lake Oswego, OR 97035 dave@sandininsurance.com sandininsurance.com Scribner & Company, PC - CPA Stephen Scribner: 503.282.0056 1523 N.E. Sixth Ave., Portland, OR 97232 scs@qwestoffice.net | ssandscpa.com Sculpture Hospitality Nathan Bahr: 541.914.0189 2222 Willamette St., Suite 14 Eugene, OR 97405 n.bahr@sculpturehospitality.com Security Signs Kevin Hallwyler: 503.232.4172 2424 S.E. Holgate Blvd.

Portland, OR 97202 khallwyler@securitysigns.com securitysigns.com SeQuential Brad Marluke: 800.447.3794 3333 N.W. 35th Ave., Bldg. C Portland, OR 97210 info@choosesq.com choosesq.com

Roseburg Area Chamber of Commerce & Visitors Center Teri Phillips: 541.672.9731 P.O. Box 1262, Roseburg, OR 97470 sales@visitroseburg.com visitroseburg.com

Hospitality Hub - Member Exclusive Offer: $50 Bonus rebate on used cooking oil and/or 10% discount on grease trap service Visit OregonRLA.org/savings for details

Rose’s Equipment & Supply Tom Rose: 503.233.7450 207 S.E. Clay, Portland, OR 97214 tom@rosesequipment.com rosesequipment.com

Serta Mattresses Ed Baran: 503.349.5056 9524 N.E. 120th St. Suite G302 Kirkland, WA 98034 ebaran@sertanational.com | serta.com

Safemark Systems Katie Maginess: 800.299.4288 2101 Park Center Drive, Suite 125 Orlando, FL 32835 kmaginess@safemark.com safemark.com

Service Team of Professionals Justin Hovey: 503.539.9181 19450 S.W. Cipole Road, Suite 107 Tualatin, OR 97062 justin@stoporegon.com | stoporegon.com

Safety Northwest LLC Joe Mullens: 503.709.7129 12172 S.W. Morning Hill Drive Portland, OR 97223 safetynorthwest.org

ORLA Endorsed

SAIF Corporation Pat Morrill: 503.373.8827 400 High St. S.E., Salem, OR 97312 patmor@saif.com | saif.com Newly formed partnership to provide workers’ compensation group discount that has to be validated by NCCI and approved by DCBS. Visit OregonRLA.org/savings for details Salem Convention Center Theresa Greco: 503.589.1700 200 Commercial St. S.E. Salem, OR 97301 theresa@salemconferencecenter.org salemconventioncenter.org

Sheridan Fruit Company, Inc. Vincent Torchia: 503.236.2113 408 S.E. Third Ave., Portland, OR 97214 vince@sheridanfruit.com sheridanfruit.com Signs Now Kristin Trevino: 503.252.0328 11521 N.E. Sandy Blvd.

Portland, OR 97220 trevino@signsnownw.com signsnownw.com SkyTouch Technology Brandon Smith: 480.205.5634 4225 E. Windrose Drive Phoenix, AZ 85032 bsmith@skytouchtechnology.com skytouchtechnology.com Small Business Development Center Lane Community College Tina Thomas: 541.463.6200 101 W. Tenth Ave., Suite 304 Eugene, OR 97401 lanesbdc@lanecc.edu | lanesbdc.com

ORLA Endorsed

Snagajob Joe Gabriel: 703.457.7873 1919 N. Lynn St., Seventh Floor Arlington, VA 22209 joe.gabriel@snagajob.com snagajob.com SEE OUR AD ON PAGE 12 Special member pricing including a 10% discount.

Visit OregonRLA.org/savings for details Southern Oregon Business Equipment Olin Ford: 541.601.6826 1110 E. Jackson St., Medford, OR 97501 olinford@hotmail.com | sobepos.com Southern Oregon University, School of Business Lisa Sherrill: 541.552.8243 1250 Siskiyou Blvd., Ashland, OR 97520 sherrill@sou.edu | sou.edu Sperry Van Ness / Bluestone & Hockley Brian Resendez: 503.222.3800 9320 S.W. Barbur Blvd., Suite 300 Portland, OR 97219 brian.resendez@svn.com nwhotelinvestor.com Sporq Kyler Bruno: 971.570.5533 2004 N.W. 21st Place, Portland, OR 97210 bruno.kyler@gmail.com Starbucks Michelle Zartman: 971.263.3073 2401 Utah Ave. S., Seattle, WA 98134 mzartman@starbucks.com starbucks.com

Summit Cleaning & Restoration Chris Nordyke: 503.364.1220 P.O. Box 493, Stayton, OR 97383 chris@summitclean.com summitclean.com/orla Redmond: 541.389.1258 1559 S.W. Veterans Way Redmond, OR 97756 Hospitality Hub - Member Exclusive Offer: $400 Upholstery cleaning credit with new service program and portfolio pricing (monthly minimum service program to qualify for ORLA benefit: $275 - quarterly minimum service program to qualify for ORLA benefit: $475) Visit OregonRLA.org/savings for details Sun Glow Heating & Air Conditioning Vanessa Grote: 503.253.7789 2428 S.E. 105th Ave., Portland, OR 97126 service@sunglowinc.com sunglowinc.com Sunshine Dairy Foods Mike Speer: 503.234.7526 801 N.E. 21st Ave., Portland, OR 97232 mspeer@sunshinedairyfoods.com sunshinedairyfoods.com

OregonRLA.ORG

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BUYER'S GUIDE: COMPANIES BY NAME

Symbiotic Food Service Solutions Greg Schultz: 503.537.7157 16930 N.E. Herd Road Newberg, OR 97132 gregoryschultz@hotmail.com Sysco Portland Bobbie McDonald: 503.682.6551 P.O. Box 527, Wilsonville, OR 97070 mcdonald.bobbie@pdx.sysco.com syscoportland.com Bend: 541.382.6955 20340 Empire Ave., Suite E1 Bend, OR 97701 Springfield: 541.741.3102 1045 Gateway Loop, Suite B Springfield, OR 97478 Thanx Michelle Wohl: 888-233-1939 180 Redwood St., Suite 200 San Francisco, CA 94102 info@thanx.com | thanx.com The Steele Group Insurance Agency Kelly Steele: 541.687.2600 P.O. Box 11534, Eugene, OR 97440 kelly@steelegroup.info | steelegroup.info The Subway Group Michele Shelley: 503.344.4815 4000 Kruse Way Place, Suite 3-130 Lake Oswego, OR 97035 micheleshelley@aol.com subway.com/en-us Swire Coca-Cola, USA Tess Fields: 503.476.6094 15333 Sequoia Parkway Portland, OR 97224 Tfields@swirecc.com | swirecc.com

Third River Marketing, LLC. Tim Fahndrich: 877.941.2606 1436 Commercial St. N.E. Salem, OR 97301 tim@timfahndrich.com orla.thirdrivermarketing.com Hospitality Hub - Member Exclusive Offer: Test drive a $1,500 custom online lead generation funnel at no cost to you Visit OregonRLA.org/savings for details Time Equipment Company John Brondello III: 425.861.9599 606 120th Ave. N.E., Suite D-201 Bellevue, WA 98005 sales@timeequipment.com timeequipment.com Travel Lane County Kari Westlund: 541.484.5307 P.O. Box 10286, Eugene, OR 97440 kari@eugenecascadescoast.org eugenecascadescoast.org Travel Medford Eli Matthews: 541.779.4847 101 E. Eighth St., Medford, OR 97501 info@travelmedford.org | visitmedford.org Travel Oregon 503.967.1560 250 Church St., S.E., Suite 100 Salem, OR 97301 info@traveloregon.com | traveloregon.com Travel Portland Jeff Miller: 503.275.9750 100 S.W. Main, Suite 1100 Portland, OR 97204 jmiller@travelportland.com travelportland.com Travel Southern Oregon Brad Niva: 541.552.0520 P.O. Box 1645, Medford, OR 97501 brad@southernoregon.org southernoregon.org U.S. Bank NW Vancouver Brad Reitzenstein: 360.921.0866 1607 Main St., Vancouver, WA 98660 brad.reitzenstein@usbank.com usbank.com

ONLINE BUYER'S GUIDE

CONNECTING THE INDUSTRY TO PRODUCTS & SERVICES

28

Lodging News | AUG / SEP 2017

Uber Technologies Jon Isaacs: 631.827.7676 222 S.W. Columbia St., Suite 1105 Portland, OR 97201 jisaacs@uber.com | uber.com/portland

Willamette Valley Vineyards Inc. Jim Bernau: 503.588.9463 8800 Enchanted Way S.E. Turner, OR 97392 jimbernau@wvv.com | wvv.com

United Pacific Co. Darryl Inouye: 503.644.9018 P.O. Box 628, Beaverton, OR 97075 unitedpacific.co

World Wide ATM John Enyeart: 503.239.7708 51850 S.E. Ninth, Scappoose, OR 97056 worldwide@opusnet.com worldwideatm.biz

USA Today Lea Ennis: 425.649.5335 P.O. Box 6035, Portland, OR 97228 lennis@usatoday.com | usatoday.com Vacation Villages of America Doug Naleigh: 503.601.2015 1260 N.W. Waterhouse Ave., Suite 150 Beaverton, OR 97006 doug@v-v-a.com | v-v-a.com Visit Bend Valerie Warren: 800.949.6086 750 N.W. Lava Road, Suite 160 Bend, OR 97703 valerie@visitbend.com | visitbend.com Visit Corvallis Mary Pat Parker: 541.757.1544 420 N.W. Second St., Corvallis, OR 97330 marypat@visitcorvallis.com visitcorvallis.com Visit McMinnville Jeff Knapp: 971.241.8808 1036 N.E. Cowls St. McMinnville, OR 97128 jeff@visitmcminnville.com visitmcminnville.com WaitersWorld Paul Paz: 503.524.0788 9590 S.W. Prairie Terrace, Suite B Beaverton, OR 97008 tips@waitersworld.com waitersworld.com

Hospitality Hub - Member Exclusive Offer: • Free Placement • Month to Month Contract • 50% of Surcharge • We credit you up to $1,000 of your ORLA membership dues, either to join the association or your next year renewal!

Already have an ATM? We will offer you: • Free Parts and Service • $500 OFF New ATM! • We credit you up to $1,000 of your ORLA membership dues, either to join the association or your next year renewal!"

Visit OregonRLA.org/savings for details Xeros Inc. Steve Mathis: 603.315.7082 250 Commercial St., Suite 4002A Manchester, NH 3101 steven.mathis@xeroscleaning.com xeroscleaning.com Young’s Market Company of Oregon Ron Quinonez: 503.652.8836 x 18 1976 S.E. Ochoco St., Portland, OR 97222 rquinonez@youngsmarket-or.com youngsmarket.com

Washington County Visitors Association Carolyn McCormick: 503.664.5555 12725 S.W. Millikan Way, Suite 210 Beaverton, OR 97005 carolyn@wcva.org visitwashingtoncountyoregon.com

Consider ORLA allied members first when looking for products and services.

Quick searches allow you find products and services and send inquiries directly to allied members!

For more information, visit our directory at OregonRLA.org, call 503.682.4422 or 800.462.0619 or email Membership@OregonRLA.org.

BUYER'S GUIDE: COMPANIES BY PRODUCT/SERVICE

ACCOUNTING Clark Nuber PS...................................................425.451.7265 Geffen, Mesher & Company...............................503.221.0141 Isler CPA..............................................................541.342.5161 My Accounting Team..........................................541.844.1484 Pasaban Accounting Solutions..........................844.727.2225 Scribner & Company, PC - CPA........................503.282.0056 Vacation Villages of America.............................503.601.2015

K & F Coffee Roasters........................................503.234.7788 Kombucha Wonder Drink..................................503.224.7331 Mt. Angel Brewing Co.........................................971.218.3690 Portland Beverage Company, Inc......................503.236.2100 Swire Coca-Cola, USA........................................503.476.6094

ADA SIGNAGE Signs Now...........................................................503.252.0328

CASH REGISTERS/BUSINESS MACHINES Emerald Business Systems...............................541.687.8204 First Data.............................................................901.381.5473 Infinity ATM Solutions.........................................866.445.9051 Oregon Point of Sale / Digital Dining.................503.646.1383 Positive Technologies, Inc..................................503.284.6565 World Wide ATM..................................................503.239.7708

ADVERTISING Certified Folder Display Service, Inc.................503.252.2570 Comcast Spotlight..............................................503.535.6133 In Business Media..............................................541.344.4636 Portland Monthly................................................971.200.7022 Regnal Media, LLC.............................................360.787.9224 Righteous Clothing Agency Inc..........................503.655.1227 Security Signs.....................................................503.232.4172 Signs Now...........................................................503.252.0328 AMUSEMENT GAMES Regnal Media, LLC.............................................360.787.9224 APPLIANCES Peterson Equipment Co.....................................503.981.4032 SEE OUR AD ON PAGE 33 APPRAISERS Hotel Realty NW / Kennedy & Mohn, P.S..........425.277.5755 ARCHITECTS Deacon Corp.......................................................503.297.8791 SEE OUR AD ON PAGE 35 ASSOCIATIONS American Hotel & Lodging Association............202.289.3100 Golf Alliance of Oregon......................................503.981.4653 National Restaurant Association.......................202.331.5900 Oregon Brewers Guild........................................503.288.2739 Oregon Restaurant & Lodging Association......503.682.4422 Oregon Soft Drink Association..........................503.370.8416 Restaurant Buying Group..................................530.345.6937 Travel Lane County.............................................541.484.5307 Travel Portland...................................................503.275.9750 ATM MACHINES First Data.............................................................901.381.5473 Infinity ATM Solutions.........................................866.445.9051 Riverside Payments............................................866.720.0644 World Wide ATM..................................................503.239.7708 AWNINGS Security Signs.....................................................503.232.4172 BACKGROUND CHECKS ACRAnet..................................................800.304.1249 x 1270 Northwest Loss Prevention Consultants..........425.271.0312 Occuscreen, LLC.................................................888.833.5304 BAR MIXES/SUPPLIES Bargreen Ellingson.............................................503.227.1161 J. Wilbur Foods...................................................206.577.3636 BEVERAGE DISPENSERS Portland Beverage Company, Inc......................503.236.2100 BEVERAGES; ALCOHOLIC Bendistillery........................................................541.318.0200 General Distributors Co.....................................503.656.9470 Luxco Spirited Brands........................................503.723.4330 Young’s Market Company of Oregon ���������503.652.8836 x 18 BEVERAGES; NON-ALCOHOLIC Dr Pepper Snapple Group:.................................503.482.5486 General Distributors Co.....................................503.656.9470

CARPET CLEANING Summit Cleaning & Restoration.......................503.364.1220

CLEANING PRODUCTS/EQUIPMENT Auto Chlor Systems............................................503.570.8070 Costco Wholesale...............................................503.639.0773 Ecolab Institutional.............................................253.244.3888 Summit Cleaning & Restoration.......................503.364.1220 COFFEE/ESPRESSO MACHINES Boyd Coffee Company........................................503.666.4545 Caffe D'arte.........................................................206.762.4381 K&F Coffee Roasters..........................................503.234.7788 Longbottom Coffee & Tea, Inc...........................503.648.1271 COFFEE/TEA Boyd Coffee Company........................................503.666.4545 Caffe D’arte.........................................................206.762.4381 K & F Coffee Roasters........................................503.234.7788 Kombucha Wonder Drink..................................503.224.7331 Longbottom Coffee & Tea, Inc...........................503.648.1271 Oregon Spice Company......................................503.238.0664 Starbucks............................................................971.263.3073 COMPUTER SYSTEMS/NETWORKING Enterprise Merchant Solutions.........................206.973.0382 Luminant Digital Security..................................503.905.3285 COMPUTERS/SOFTWARE Enterprise Merchant Solutions.........................206.973.0382 Information Systems & Supplies.......................800.964.4192 Luminant Digital Security..................................503.905.3285 Positive Technologies, Inc..................................503.284.6565 SkyTouch Technology.........................................480.205.5634 Sporq...................................................................971.570.5533 Time Equipment Company................................425.861.9599 CONDIMENTS/DRESSINGS Beaverton Foods, Inc..........................................503.646.8138 CONSTRUCTION/REMODELING Deacon Corp.......................................................503.297.8791 SEE OUR AD ON PAGE 35 Northwest Consultants, LLC.............................800.851.3188 Service Team of Professionals..........................503.539.9181 COOKING UTENSILS/EQUIPMENT Bargreen Ellingson.............................................503.227.1161 Curtis Restaurant Equipment............................541.746.7480 Rose’s Equipment & Supply..............................503.233.7450 CREDIT CARD PROCESSING First Data.............................................................901.381.5473 Infinity ATM Solutions.........................................866.445.9051 Riverside Payments............................................866.720.0644 U.S. Bank NW Vancouver...................................360.921.0866 DAIRY PRODUCTS Sunshine Dairy Foods........................................503.234.7526 Sysco Portland....................................................503.682.6551 DISH WASHING EQUIPMENT/SUPPLIES Auto Chlor Systems............................................503.570.8070

Ecolab Institutional.............................................253.244.3888 Performance Reps Northwest..........................503.295.0424 DISTILLERIES Bendistillery........................................................541.318.0200 Luxco Spirited Brands........................................503.723.4330 EDUCATION/TRAINING Dirt Vine Wine.....................................................503.267.7909 DC Blosser & Associates...................................503.244.5070 Lane Community College Culinary Arts & Hospitality Management Program................541.463.3504 Latin Advantage..................................................503.830.2977 Oregon Culinary Institute...................................503.961.6205 OSU - Cascades..................................................541.322.3100 Small Business Development Center Lane Community College..................................541.463.6200 Southern Oregon University, School of Business.............................................541.552.8243 WaitersWorld......................................................503.524.0788 EGG PRODUCTS Sunshine Dairy Foods........................................503.234.7526 E-MARKETING Anvil ....................................................................503.595.6050 EMPLOYEE BENEFITS Garvey Schubert Barer.......................................206.464.3939 EMPLOYEE TRAINING/COUNSELING DC Blosser & Associates...................................503.244.5070 Garvey Schubert Barer.......................................206.464.3939 Latin Advantage..................................................503.830.2977 Safety Northwest LLC........................................503.709.7129 Symbiotic Food Service Solutions.....................503.537.7157 WaitersWorld......................................................503.524.0788 EMPLOYMENT SERVICES ACRAnet..................................................800.304.1249 x 1270 Garvey Schubert Barer.......................................206.464.3939 Industry...............................................................714.642.8099 Jordan Ramis......................................................503.598.7070 Oregon Culinary Institute...................................503.961.6205 Snagajob..............................................................703.457.7873 SEE OUR AD ON PAGE 12 ENERGY CONSERVATION SYSTEMS Amana PTAC.......................................................360.574.8227 Creative Lighting.................................................503.820.0229 Energy Trust of Oregon......................................866.605.1676 Portland General Electric Co.............................503.464.7970 Xeros Inc..............................................................603.315.7082 ENTERTAINMENT Portland Trailblazers..........................................503.234.9291 EQUIPMENT REPAIR General Parts LLC..............................................503.624.0890 Peterson Equipment Co.....................................503.981.4032 SEE OUR AD ON PAGE 33 ESPRESSO CARTS/KIOSKS Boyd Coffee Company........................................503.666.4545 Caffe D'arte.........................................................206.762.4381 ETHNIC FOODS United Pacific Co.................................................503.644.9018 EVENT FACILITIES Oregon Convention Center................................503.235.7575 Salem Convention Center..................................503.589.1700 EVENT PLANNING/CONSULTING Hospitality By Torres..........................................503.360.5517 SEE OUR AD ON PAGE 21

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BUYER'S GUIDE: COMPANIES BY PRODUCT/SERVICE

EXTRACTS/FLAVORING Oregon Spice Company......................................503.238.0664 FINANCIAL PRODUCTS/SERVICES Almea Insurance, Inc.........................................503.669.4888 Barsurance.........................................................509.736.3599 Crystal Investment Property..............................503.530.1316 SEE OUR AD ON PAGE 2 First Community Bank.......................................916.774.7192 Garth T. Rouse & Associates.............................800.523.3316 Geffen, Mesher & Company...............................503.221.0141 Isler CPA..............................................................541.342.5161 My Accounting Team..........................................541.844.1484 Parkside Insurance............................................503.245.1709 Pasaban Accounting Solutions..........................844.727.2225 Professional Benefit Services............................503.371.7622 Quest Investment Management Inc..................503.221.0158 Safemark Systems.............................................800.299.4288 Scribner & Company, PC - CPA........................5 0 3 - 2 8 2 0056 U.S. Bank NW Vancouver...................................360.921.0866 World Wide ATM..................................................503.239.7708 FITNESS EQUIPMENT Exercise Equipment Northwest Inc..................503.594.0500 SEE OUR AD ON PAGE 15 FIRE PROTECTION EQUIPMENT Performance Systems Integrated.....................503.641.2222 FISH; FRESH/FROZEN Pacific Seafood Co..............................................503.905.4500 FOOD BROKERS Acosta Sales & Marketing..................................503.624.6747 KeyImpact Sales & Systems, Inc.......................503.691.1331 FOOD EQUIPMENT; PREPARATION/SERVICE Bargreen Ellingson.............................................503.227.1161 Curtis Restaurant Equipment............................541.746.7480 Far West Restaurant Equipment.......................503.341.1754 Kelly-Mincks.......................................................206.355.3150 Metropolitan Services........................................503.233.8120 Portland Mechanical Contractors.....................503.656.7400 FOOD; CANNED/PACKAGED Acosta Sales & Marketing..................................503.624.6747 FOOD; FOOD PRODUCTS/FRUITS/VEGETABLES Cash & Carry/Smart Foodservice.....................503.833.1184 Charlie’s Produce...............................................503.573.4410 Duck Delivery Produce Inc.................................503.288.9380 Emerald Fruit and Produce Co. Inc...................541.342.2136 Food Services of America..................................503.980.2500 SEE OUR AD ON THE BACK COVER KeyImpact Sales & Systems, Inc.......................503.691.1331 Long’s Meats Inc.................................................541.344.3172 McDonald Wholesale Co....................................541.345.8421 Oregon Fruit Products Company.......................503.581.6211 Sheridan Fruit Company, Inc.............................503.236.2113 Sysco Portland....................................................503.682.6551 FOOD; FROZEN Acosta Sales & Marketing..................................503.624.6747 Charlie’s Produce...............................................503.573.4410 Duck Delivery Produce Inc.................................503.288.9380 Foster Farms..........................................800.344.3316 x 6687 McDonald Wholesale Co....................................541.345.8421 FOOD; PREPARED Charlie’s Produce...............................................503.573.4410 Duck Delivery Produce Inc.................................503.288.9380 Oregon Culinary Institute...................................503.961.6205 FRANCHISE SALES/DEVELOPMENT The Subway Group..............................................503.344.4815

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Lodging News | AUG / SEP 2017

FURNITURE; TABLES/CHAIRS Northland Furniture...........................................541.389.3600 Rose's Equipment & Supply..............................503.233.7450 GOURMET FOODS J. Wilbur Foods...................................................206.577.3636 Longbottom Coffee & Tea, Inc...........................503.648.1271 GOVERNMENT AGENCIES Benton County Environmental Health..............541.766.6650 Lane County Environmental Health..................541.682.3636 Linn County Environmental Health...................541.967.3821 GREASE TRAPS; CLEANING/REMOVAL Baker Commodities...........................................503.289.1221 SeQuential...........................................................503.954.2154 HEALTH SERVICES Linn County Environmental Health...................541.967.3821 HEATING/VENTILATION/AIR CONDITIONING Amana PTAC.......................................................360.574.8227 Portland Mechanical Contractors.....................503.656.7400 Sun Glow Heating & Air Conditioning...............503.253.7789 HOOD CLEANING Metropolitan Services........................................503.233.8120 HOOD FIRE SYSTEMS Metropolitan Services........................................503.233.8120 Performance Systems Integrated.....................503.641.2222 HOSPITALITY CONSULTANTS Dirt Vine Wine.....................................................503.267.7909 Hospitality By Torres..........................................503.360.5517 SEE OUR AD ON PAGE 21 Hotel Realty NW / Kennedy & Mohn, P.S..........425.277.5755 Northwest Consultants, LLC.............................800.851.3188 Paramount Lodging Advisors, LLC...................602.301.0029 Sculpture Hospitality..........................................541.914.0189 Sperry Van Ness / Bluestone & Hockley..........503.222.3800 Symbiotic Food Service Solutions.....................503.537.7157 Vacation Villages of America.............................503.601.2015 HOTEL/PROPERTY MANAGEMENT Pacific Northwest My Place Hotels, LLC..........605.725.5264 SkyTouch Technology.........................................480.205.5634 Vacation Villages of America.............................503.601.2015

KPD Insurance....................................................541.741.0550 Liberty Mutual Insurance...................................888.398.8924 SEE OUR AD ON PAGE 3 Molina Insurance Group.....................................503.756.6635 Nasburg & Company..........................................541.267.3165 Parkside Insurance............................................503.245.1709 Safety Northwest LLC........................................503.709.7129 SAIF Corporation................................................503.373.8827 Sandin Insurance Group....................................503.381.8583 The Steele Group Insurance Agency.................541.687.2600 JANITORIAL SUPPLIES; CLEANING/MAINTENANCE Cash & Carry/Smart Foodservice.....................503.833.1184 Metropolitan Services........................................503.233.8120 Office Depot.........................................................763.503.4812 JUICES Dr Pepper Snapple Group:.................................503.482.5486 Swire Coca-Cola, USA........................................503.476.6094 LAUNDRY SERVICES/EQUIPMENT ABC Enterprises, Inc..........................................503.582.8238 Auto Chlor Systems............................................503.570.8070 Ecolab Institutional.............................................253.244.3888 Peterson Equipment Co.....................................503.981.4032 SEE OUR AD ON PAGE 33 Xeros Inc..............................................................603.315.7082 LEGAL SERVICES Barran Liebman LLP..........................................503.228.0500 Cosgrave Vergeer Kester LLP...........................503.323.9000 D. Michael Mills, Lawyer PC..............................503.873.7691 Davis Wright Tremaine LLP...............................503.778.5460 Fisher Phillips.....................................................503.242.4262 Jordan Ramis......................................................503.598.7070 Law Office of Michael B. Gottlieb, PC...............503.546.0498 Northwest Alcohol Law......................................503.718.2311 LIGHTING/LIGHT FIXTURES Creative Lighting.................................................503.820.0229 Portland Lighting Inc..........................................503.624.1489 LOCKS/KEYS Safemark Systems.............................................800.299.4288 MAGAZINES/NEWSPAPERS USA Today...........................................................425.649.5335 Portland Monthly................................................971.200.7022

HUMAN RESOURCE OUTSOURCING ACRAnet..................................................800.304.1249 x 1270 Equifax Workforce Solution............................ 314.214.7387 Gecko Hospitality - Oregon............................ 503.660.8565 Mammoth HR................................................. 503.205.1123 Patrice & Associates Hospitality Recruiting. 541.312.8222 Snagajob......................................................... 703.457.7873 SEE OUR AD ON PAGE 12 Time Equipment Company................................425.861.9599

MAINTENANCE Service Team of Professionals..........................503.539.9181 Sun Glow Heating & Air Conditioning...............503.253.7789

ICE CREAM Sunshine Dairy Foods........................................503.234.7526

MARKETING Alpha Media........................................................503.517.6000 Anvil.....................................................................503.595.6050 Comcast Spotlight..............................................503.535.6133 Digital Barista Inc...............................................503.691.5553 GISI Marketing Group.........................................503.598.0636 In Business Media..............................................541.344.4636 Portland Monthly................................................971.200.7022 Thanx...................................................................888.233.1939 Third River Marketing, LLC................................877.941.2606

IMPORTED FOODS United Pacific Co.................................................503.644.9018 INSURANCE; SERVICE/BROKERS Abel Insurance Agency.......................................541.267.4124 Almea Insurance, Inc.........................................503.669.4888 Barsurance.........................................................509.736.3599 Commercial Insurance Northwest....................503.762.2470 Elliott, Powell, Baden & Baker..........................503.227.1771 Evergreen Insurance Managers Inc..................503.259.3060 Farmers Insurance Hoffstot Agency.................541.895.4515 Fournier Group...................................................503.251.2255 Garth T. Rouse & Associates.............................800.523.3316 JD Fulwiler & Co Insurance...............................800.735.8325 Knutsen Insurance.............................................503.325.1541

MANAGEMENT RECRUITMENT Patrice & Associates Hospitality Recruiting.....541.312.8222 MANUFACTURER Amana PTAC.......................................................360.574.8227

MATTRESSES Serta Mattresses................................................503.349.5056 MEATS; FRESH/FROZEN/CANNED/SMOKED Cash & Carry/Smart Foodservice.....................503.833.1184 Food Services of America..................................503.980.2500 SEE OUR AD ON THE BACK PAGE

BUYER'S GUIDE: COMPANIES BY PRODUCT/SERVICE

Foster Farms..........................................800.344.3316 x 6687 Long’s Meats Inc.................................................541.344.3172 McDonald Wholesale Co....................................541.345.8421 Nicky USA Inc......................................................503.234.4263 Sheridan Fruit Company, Inc.............................503.236.2113 Sysco Portland....................................................503.682.6551 MENUS/MENU DISPLAYS Regnal Media, LLC.............................................360.787.9224 Sporq...................................................................971.570.5533 MUSIC In Business Media..............................................541.344.4636 MYSTERY SHOPPERS Northwest Loss Prevention Consultants..........425.271.0312 NON-FOOD MANUFACTURER REP KeyImpact Sales & Systems, Inc.......................503.691.1331 MarkeTeam.........................................................360.696.3984 OFFICE SUPPLIES Costco Wholesale...............................................503.639.0773 Office Depot.........................................................763.503.4812 ONLINE RESERVATIONS/MARKETING Booking.com.......................................................206.262.8085 CoHo Res (Connect Hotel Reservations)..........503.425.1444 Sporq...................................................................971.570.5533 OVENS; RANGES/MICROWAVES Far West Restaurant Equipment.......................503.341.1754 General Parts LLC..............................................503.624.0890 PAYROLL SERVICES Time Equipment Company................................425.861.9599 POINT OF SALE SYSTEMS Emerald Business Systems...............................541.687.8204 Information Systems & Supplies.......................800.964.4192 Oregon Point of Sale / Digital Dining.................503.646.1383 Positive Technologies, Inc..................................503.284.6565 Riverside Payments............................................866.720.0644 Southern Oregon Business Equipment............541.601.6826 U.S. Bank NW Vancouver...................................360.921.0866 POULTRY; FRESH/FROZEN/PRE-COOKED Foster Farms..........................................800.344.3316 x 6687 Nicky USA Inc......................................................503.234.4263 Pacific Seafood Co..............................................503.905.4500 PRINTING Cenveo.................................................................503.928.1111 GISI Marketing Group.........................................503.598.0636 PROMOTIONAL PRODUCTS Cenveo.................................................................503.928.1111 PROPERTY & CASUALTY INSURANCE Abel Insurance Agency.......................................541.267.4124 Barsurance.........................................................509.736.3599 Elliott, Powell, Baden & Baker..........................503.227.1771 Fournier Group...................................................503.251.2255 Knutsen Insurance.............................................503.325.1541 KPD Insurance....................................................541.741.0550 Liberty Mutual Insurance...................................888.398.8924 SEE OUR AD ON PAGE 3 Nasburg & Company..........................................541.267.3165 Parkside Insurance............................................503.245.1709 Sandin Insurance Group....................................503.381.8583 The Steele Group Insurance Agency.................541.687.2600 PROPERTY DAMAGE RESTORATION Kennedy Restoration..........................................503.234.0509 Service Team of Professionals..........................503.539.9181 Summit Cleaning & Restoration.......................503.364.1220

PUBLISHER SagaCity Media, Inc............................................503.858.8180

SUSTAINABLE PRODUCTS SeQuential...........................................................503.954.2154

REAL ESTATE Amber Hotel Company.......................................818.851.3300 Crystal Investment Property..............................503.530.1316 SEE OUR AD ON PAGE 2 Hotel Realty NW/Kennedy & Mohn, P.S............425.277.5755 Jordan Ramis......................................................503.598.7070 Marlin Group.......................................................503.241.2330 Oregon Business Properties..............................541.968.2728 Sperry Van Ness/Bluestone & Hockley............503.222.3800

TAX SERVICES Equifax Workforce Solution...............................314.214.7387 Isler CPA..............................................................541.342.5161

REFRIGERATION; COOLERS/FREEZERS/CASES Energy Trust of Oregon......................................866.605.1676 SEE OUR AD ON PAGE 35 Far West Restaurant Equipment.......................503.341.1754 General Parts LLC..............................................503.624.0890 Performance Reps Northwest..........................503.295.0424 Portland Mechanical Contractors.....................503.656.7400 Rose’s Equipment & Supply..............................503.233.7450 Sun Glow Heating & Air Conditioning...............503.253.7789 RESTAURANT DEVELOPMENT/CONSULTING Almea Insurance, Inc.........................................503.669.4888 D. Michael Mills, Lawyer PC..............................503.873.7691 Harvest Restaurant Consultants.......................458.205.4037 Hospitality By Torres..........................................503.360.5517 SEE OUR AD ON PAGE 21 Marlin Group.......................................................503.241.2330 Northwest Consultants, LLC.............................800.851.3188 Small Business Development Center Lane Community College..................................541.463.6200 Symbiotic Food Service Solutions.....................503.537.7157 SEAFOOD Food Services of America..................................503.980.2500 SEE OUR AD ON THE BACK COVER Pacific Seafood Co..............................................503.905.4500 SECURITY SYSTEMS Emerald Business Systems...............................541.687.8204 Information Systems & Supplies.......................800.964.4192 Luminant Digital Security..................................503.905.3285 Oregon Point of Sale/Digital Dining...................503.646.1383 Safemark Systems.............................................800.299.4288 SIGNS/BANNERS Cenveo.................................................................503.928.1111 GISI Marketing Group.........................................503.598.0636 Security Signs.....................................................503.232.4172 Signs Now...........................................................503.252.0328 SPECIALTY PRODUCTS J. Wilbur Foods...................................................206.577.3636 Nicky USA Inc......................................................503.234.4263 Sheridan Fruit Company, Inc.............................503.236.2113 United Pacific Co.................................................503.644.9018 STAFFING/EXECUTIVE SEARCH DC Blosser & Associates...................................503.244.5070 Gecko Hospitality - Oregon................................503.660.8565 Industry...............................................................714.642.8099 Snagajob..............................................................703.457.7873 SEE OUR AD ON PAGE 12 STEAM BOILERS/KETTLES Performance Reps Northwest..........................503.295.0424 STRATEGIC PLANNING Pasaban Accounting Solutions..........................844.727.2225 Small Business Development Center Lane Community College..................................541.463.6200 Southern Oregon University, School of Business.............................................541.552.8243

TOURISM MARKETING Anvil.....................................................................503.595.6050 Ashland Chamber of Commerce.......................541.482.3486 Central Oregon Visitors Association.................541.389.8799 Certified Folder Display Service Inc..................503.252.2570 Clackamas County Tourism & Cultural Affairs...503.655.8420 Discover Klamath...............................................541.882.1501 Lincoln City Visitor & Convention Bureau.........541.996.1271 Roseburg Area Chamber of Commerce & Visitors Center................................................541.672.9731 Travel Medford....................................................541.779.4847 Travel Oregon......................................................503.967.1560 Travel Portland...................................................503.275.9750 Travel Southern Oregon.....................................541.552.0520 Visit Bend............................................................800.949.6086 Visit Corvallis......................................................541.757.1544 Visit McMinnville.................................................971.241.8808 Washington County Visitors Association...........503.664.5555 TRANSPORTATION Enterprise Car Rental........................................503.692.8400 Uber Technologies..............................................631.827.7676 TRAVEL INFORMATION Albany Visitors Association................................541.928.0911 Ashland Chamber of Commerce.......................541.482.3486 Certified Folder Display Service, Inc.................503.252.2570 Portland Visitors Map.........................................503.819.5654 Travel Medford....................................................541.779.4847 Travel Oregon......................................................503.967.1560 Travel Portland...................................................503.275.9750 Visit Bend............................................................800.949.6086 Visit Corvallis......................................................541.757.1544 Washington County Visitors Association...........503.664.5555 UNEMPLOYMENT INSURANCE Lawrence Company............................................360.896.0777 UNIFORMS Righteous Clothing.............................................503.655.1227 UTILITIES Energy Trust of Oregon......................................866.605.1676 SEE OUR AD ON PAGE 35 Northwest Natural.............................................503.226.4211 Portland General Electric Co.............................503.464.7970 WASTE GREASE REMOVAL SeQuential...........................................................503.954.2154 WINERIES/WINE Dirt Vine Wine.....................................................503.267.7909 Costco Wholesale...............................................503.639.0773 General Distributors Co.....................................503.656.9470 Willamette Valley Vineyards Inc.........................503.588.9463 WORKERS COMPENSATION INSURANCE Abel Insurance Agency.......................................541.267.4124 Elliott, Powell, Baden & Baker..........................503.227.1771 Farmers Insurance Hoffstot Agency.................541.895.4515 Fournier Group...................................................503.251.2255 Knutsen Insurance.............................................503.325.1541 KPD Insurance....................................................541.741.0550 Liberty Mutual Insurance...................................888.398.8924 SEE OUR AD ON PAGE 3 Nasburg & Company..........................................541.267.3165 Safety Northwest LLC........................................503.709.7129 SAIF Corporation................................................503.373.8827 Sandin Insurance Group....................................503.381.8583 The Steele Group Insurance Agency.................541.687.2600

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the labor shortage in the hospitality industry. Among all age groups surveyed, Millennials were the least satisfied with their job and the least likely to stay employed in the hospitality industry with 55 percent reporting that they would leave the hospitality industry within the next five years. In contrast, approximately 72 percent of respondents in older age brackets reported they plan to continue to work in the industry. However, there is no indication that this phenomenon only pertains to the hospitality industry as a 2016 Gallup poll found that across all industries “21 percent of Millennials report changing jobs within the last year, which is more than three times the number of non-millennials”.

Hospitality Labor Shortage OSU-Cascades Takes a Closer Look at the Hospitality Industry’s Challenges in Hiring a Workforce.

A

strong hospitality industry is fundamental to both Oregon’s and our nation’s economic prosperity. Tourism in Oregon is a $10.8 billion industry (Travel Oregon 2016) employing nearly 16 million workers nationally (U.S. Bureau of Labor Statistics 2017). And yet, it is estimated that there are close to 15,000 job openings in Oregon’s hospitality industry alone.

According to Deloitte Center for Industry Insights’ report 2017 Travel and Hospitality Industry Outlook, the hospitality industry is entering an era of growth with global business travel spending hitting a record-breaking $1.2 trillion in 2015, up five percent from the previous year. While hotels, airlines, and other travel segments are particularly vulnerable to the ebbs and flows of economic conditions, the U.S. leisure travel market saw its fourth straight year of five percent growth in 2015, reaching $341 billion. Even stronger growth is projected for 2017, pushing the 32

Lodging News | AUG / SEP 2017

combined travel and hospitality market closer to $381 billion by the end of 2017.

Despite this favorable outlook, the industry will likely face some familiar, yet significant, challenges. Not least among these is talent, as a labor shortage weighs heavily begging the question why there is a labor shortage in the hospitality industry in the first place? And, what are some possible solutions to this labor shortage? Authors of the current research embarked on a labor shortage study seeking to answer these pressing questions.

An online survey was conducted from February 20, 2017, to April 10, 2017, utilizing employees who currently work in the hospitality industry as a sample population. In the end, 163 employees responded from 55 hospitality companies across the country.

Millennials in the Hospitality Industry Survey findings indicate that Millennials (age 18-29) are the primary reason for

Millennials See Benefits Differently The current study also asked respondents about the importance of specific employee compensation benefits and found that Millennials value a dynamic workplace culture and promotional opportunities above all other benefits.

Although, benefits such as salary and employee healthcare were also deemed important. One industry executive explained, “Talent availability seems tight, it’s becoming increasingly challenging to retain talent, and salary expectations seem to be rising steadily, especially from the younger generations."

Millennials Want Fast Upward Mobility and Task Variety The current study found Millennials want career development in their job with 64 percent of respondents viewing leadership and management skills as the most important skill to attain their five-year goal. This finding is supported by the previously referenced Gallup poll, which also concluded that Millennials “are not pursuing job satisfaction; they are pursuing development.” The same poll also concluded that Millennials have “little patience for upward mobility.”

In other words, Millennials view their current job as a means to reaching their ultimate career aspirations, and when they no longer feel that they are developing, they look for new employment opportunities.

The current survey also found that 74 percent of Millennial respondents, who were least likely to stay in the hospitality industry over the next five years, valued task variety in their job. However, many entry-level jobs in the hospitality industry, like housekeeping, front desk, servers, etc. are routine in nature and likely contributing to Millennial job dissatisfaction.

Future Forward The big question facing the industry remains whether Millennial workplace preferences are merely a fad or instead, a long-term workforce trend.

During qualitative interviews that accompanied the current study, more professionals in the Oregon area stated they believe this is a long-term trend.

Meanwhile, across the country, journalists would have to agree as in articles such as, “Myth of the Millennials or Trend of the Modern Employee” that argues future generations will be more like Millennials than like previous generations.

This perception is particularly worrisome for the hospitality industry. Like all service-oriented organizations, the company is only as good as the people they employ; if the industry is unable to meet its staffing needs with engaged and quality team members then service quality levels, operational effectiveness, and growth opportunities will be severely impacted.

In the coming years, the labor challenge is only likely to become more difficult to address. Increased competition and more informed customers with higher service expectations will only increase the need for engaged and high-quality staff. If the hospitality industry is unable to acquire and retain the necessary talent, then the industry is at a tipping point and must address these challenges now to succeed long-term.

and corresponding solutions will vary as well. However, at a high level, each organization needs to ask itself some basic questions: 1. How severe is our labor shortage and how are we doing relative to our competitors from a labor perspective?

2. Is our Human Resources Department a competitive advantage? If not, can it be?

3. How can we align our company culture with the modern workforce?

4. Have we leveraged technology enough to augment service and reduce routine tasks for our employees?

Although responses to the questions above will vary, it is likely a two-prong approach is needed to succeed. First, hospitality companies must turn their Human Resources initiatives into a competitive advantage by building a dynamic workplace environment and culture that is aligned with the values of the modern workforce. This includes reevaluating existing hiring practices, the promotion process, career development, and workplace culture.

However, to create a sustainable, longterm competitive advantage, hospitality organizations must also address the routine nature of many entry-level staff jobs that are the hardest to fill. As a result, companies will need to take advantage of lower cost technology and automate routine job tasks. The airline industry has fully embraced this concept and is already deploying automation technology across its operations. To implement this strategy at the operational level within the hospitality industry, an organization will need to ask this basic question before it posts each new job: Do we need another hire or can this job be automated through technology? LN TODD MONTGOMERY AND TYLER SPRAGG, OSU-CASCADES

> CONNECT TODD MONTGOMERY • Todd.montgomery@ osucascades.edu

Conclusion The hospitality industry labor shortage varies by location, organization, and season. As a result, each entities’ needs OregonRLA.ORG

| Lodging News

33

CHERYL MARTIN, GM Valley River Inn

“Operating an independent hotel, my ORLA membership gives me the confidence that my business is supported and protected on all levels, while listening and responding to my voice.

Clear communication and genuine dialogue from ORLA remain key for the success of the Valley River Inn.�

JOIN NOW! With strength in members comes a stronger voice for the industry. To learn how being a part of ORLA can help you, contact Membership@OregonRLA.org or call 800.462.0619.

34

Lodging News | AUG / SEP 2017

Altabira City Tavern at Hotel Eastlund

Building | Renovating | Revitalizing

deacon.com

Seattle | Portland | Sacramento | Pleasanton | Irvine

WANT TO ADD ENERGY SAVINGS TO THE MENU? BRING US IN FOR FOODSERVICE EQUIPMENT Facilities that use commercial foodservice equipment consume 3 to 5 times more energy per square foot than other commercial buildings. Upgrading to ENERGY STARÂŽ gas or electric equipment can help you cut energy costs and reduce maintenance without sacrificing features, quality or style.

Energy Trust of Oregon will work with you every step of the way. And our cash incentives can reduce your upfront costs to make upgrades more affordable.

+

SAVE ENERGY. BRING US IN. Visit www.energytrust.org/BringUsIn or call 1.866.605.1676.

Serving customers of Portland General Electric, Pacific Power, NW Natural and Cascade Natural Gas.

OregonRLA.ORG

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35

Get Your OREGON ALCOHOL SERVER CARD!

– OregonAlcoholServer.com STATE MANDATED TRAINING VALID STATEWIDE

Developed by Oregon Restaurant & Lodging Association

ONLY $18

• Oregon’s first online alcohol server training

• Valid for 5 years

• Just $18 for the course and test

• OLCC approved, valid statewide

• Stop and start anytime

• Resources to help guide you

• Take the training on your computer or tablet

• Training supports Oregon's industry

OregonAlcoholServer.com

Leashing Up Your Pet Policy Taking a Proactive Approach to Pets on Premises

I

ncreasingly, pets are viewed as part of a family, and as a result, it is important for your facility to address your position as it relates to pets on premises. Establishing a pet policy is a good start to proactive risk management.

COMPLAINT/INCIDENT PROCEDURES • Investigate, document, and report all incidents.

• Train staff on how to handle the complaints and incidents.

Items to consider in your policy might include:

Make written copies of the policies available to your guests and make sure all employees are trained on the policies.

If you allow pets at your facility, having a clear expectation of the care and control of the animal will help to keep all guests staying at your property safer and comfortable. LN LIBERTY MUTUAL INSURANCE

ALLOWED PETS The list would include type of pets, maximum weight, associated fees, number of pets allowed, and temperament and health condition of the pet. Do not ban specific breeds.

> CONNECT

APPROVED AREAS Provide definitions of pet-approved areas and pet-restricted areas of the hotel and rules regarding proper handling of the pet in these areas.

• Determine which rooms are available to pets.

• Determine which areas of the hotel property will be made available to pets, keeping in mind pets need areas for exercising and relief. Signage should be posted identifying location of those areas and emphasizing proper sanitation.

• Require all pets to be leashed at all times when outside of guest rooms.

• Determine position regarding unattended pets left in guest rooms.

CONSEQUENCES OF VIOLATION • The course of action that the hotel staff should follow if guest violates the policies or the pet is destructive and/ or aggressive.

• Policies in place if a pet has been brought on the premises without permission.

LIBERTY MUTUAL INSURANCE • CConsultingCenter@LibertyMutual.com

About For more than 60 years, the award-winning Liberty Mutual Research Institute for Safety has helped to improve the safety and health of people throughout the world.

Liberty Mutual has been partnering with the Oregon Restaurant & Lodging Association for more than 30 years. For more information, contact your independent insurance agent or call 800.463.6381.

The principles contained in this material are general in scope and, to the best of our knowledge, current at the time of publication. Liberty Mutual Insurance specifically disclaims all liability for damages or personal injury alleged to arise from reliance on the information contained in this document.

PET POLICY REMINDERS • Consult with your legal counsel regarding your communication, policies, and training.

• Effective communication is necessary so guests and employees understand your expectations.

• Investigate, document, and report all incidents.

OregonRLA.ORG

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37

AFFORDABLE COVERAGE SOLUTIONS FROM $30 - $90 a MONTH

With the newest ORLA Health Plan offerings, employers can extend a benefit to employees in an effort to reduce turnover and provide access to an affordable solution for healthcare coverage - regardless of size.

ESSENTIAL BASIC PLAN $30/mo.

ESSENTIAL PLUS PLAN $60/mo.

ESSENTIAL PREMIUM PLAN $90/mo.

• 100 percent preventive care cover-

• 100 percent preventive care coverage • Discount drug card • Unlimited telemedicine at $30 co-pays • Up to three doctor office visits per year • $200 toward lab work / x-rays

• 100 percent preventive care coverage • Discount drug card • Unlimited telemedicine at $30 co-pays • Up to four doctor office visits per year • $400 toward lab work / x rays • $250 towards dental services

All options are self-insured plans that carry low liabilities for participating ORLA member businesses.

Get Info and a Quote Now!

Contact ORLA’s endorsed provider, Garth T. Rouse & Associates: GBRouse@profben.com or 800.982.2012 Not a member? Contact ORLA today: Membership@OregonRLA.org or call 800.462.0619 38

Lodging News | AUG / SEP 2017

OregonRLA.org/HealthPlan

MEMBERSHIP

LODGING PERFORMANCE HOTEL BENCHMARK DATA

MONTH - JUNE 2017 VS JUNE 2016

Occupancy (%)

Avg Rm Rate ($)

RevPAR ($)

Percent Change from June 2016

2017 2016 2017 2016 2017 2016 Occ ADR RevPAR Room Room Room

Rev Avail Sold United States

73.4

72.8

129.12

126.50

94.73

92.14

0.7

2.1

2.8

4.7

1.9

2.6

Pacific

81.0

80.5

168.87

164.03

136.85

131.97

0.7

3.0

3.7

5.6

1.8

2.5

Oregon

78.6

79.7

132.97

128.50

104.55

102.43

-1.4

3.5

2.1

4.4

2.3

0.9

Portland, OR

83.6

85.1

148.93

144.84

124.47

123.29

-1.8

2.8

1.0

4.3

3.3

1.4

Oregon West Area

72.8

73.6

120.91

115.47

88.02

84.94

-1.0

4.7

3.6

3.6

-0.1

-1.1

Oregon East Area

73.1

72.0

104.94

101.70

76.67

73.26

1.4

3.2

4.7

6.8

2.1

3.5

YEAR TO DATE - JUNE 2017 VS JUNE 2016 Occupancy (%)

Avg Rm Rate ($)

RevPAR ($)

Percent Change from YTD 2016

PARTICIPATION Properties

Rooms

2017 2016 2017 2016 2017 2016 Occ ADR RevPAR Room Room Room Census Sample Census Sample

Rev Avail Sold U.S.

65.4 64.9 126.01 123.13 82.35 79.92 0.7 2.3 3.0 4.9 1.8 2.5 54803 32880 5150350 3800350 Pacific

73.6 73.1 159.63 155.72 117.48 113.77 0.7 2.5 3.3 4.7 1.4 2.2 8031 4406 747981 578054 OR

64.4 64.7 115.06 112.11 74.10 72.54 -0.5 2.6 2.2 4.2 2.1 1.6 907 476 64727 45495 PDX

73.6 74.1 130.13 126.84 95.82 93.98 -0.6 2.6 2.0 4.9 2.9 2.2 279 209 27742 24580 OR West

57.3 57.5 104.52 102.21 59.92 58.80 -0.3 2.3 1.9 1.7 -0.2 -0.5 278 109 16418 8327 OR East The information contained in this report is based upon independent surveys and research from sources considered reliable, but no representation is made as to its completeness or accuracy.

This is intended solely for internal purposes of your company and should not be published unless authorized by STR, Inc. ORLA members have access to these reports on OregonRLA.com.

NEW MEMBERS

ORLA WOULD LIKE TO WELCOME THE FOLLOWING

• Agave, Ashland • Amber Hotel Company, Agoura Hills • Arch Cape Inn & Retreat, Arch Cape • Booking.Com, New Orleans • Dairy Queen - Foster, Portland • Domino's Pizza, Wilsonville • Dr Pepper Snapple Group • Econo Lodge, Newport • Economy Inn, Reedsport • Epicenter, Klamath Falls • Hampton Inn, Pendleton • Hillcrest Inn, Seaside • Inn at Arch Rock, Depoe Bay • Jackalope Lounge, Bend • La Quinta Inn & Suites Portland Airport

• Loft Brasserie & Carpe Noctem Bar, Ashland • Papa Murphy's Pizza, Medford • Performance Systems Integration, Portland • Quality Inn, Florence • Rafn's, Salem • Red Martini Wine Bar & Grill, Redmond • Sculpture Hospitality, Eugene • SHARC Bite Café, Sunriver • Smoky Hearth Restaurant Bar & Grill, Sandy • Starbucks, Seattle • Thanx, San Francisco • Third River Marketing, LLC., Salem • Zydeco Kitchen & Cocktails, Bend

OregonRLA.ORG

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Customized Guest Service Training For Oregon's Hospitality Industry CURRICULUM INCLUDES SEVEN PRINCIPLES: 1. Recovery: Turn it around 2. Personalization: Provide an individualized experience 3. Knowledge: Be in the know 4. Passion: Inspire others 5. Commitment: Be all in 6. Inclusion: Include everyone 7. Personality: Be yourself PARTICIPANTS WILL RECEIVE: • Downloadable workbook • Video featuring true Oregon employee stories that illustrate core concepts • Diploma and lapel pin upon passing • Bonus course: TripAdvisor’s Reputation Management for Front-Line Staff

Two Guest Service Training Options for Oregon: Tourism Gold: Oregon Edition applicable to a broad cross-section of hospitality-related organizations including restaurants

Golden Opportunities hotel scenarios, applicable to accommodations-based organizations FOR ONLINE TRAINING: go to AHLEI.org/Oregon. Special Oregon rate of $30 (regularly $58-85) FOR ON-SITE TRAINING: contact ORLAEF at 800.462.0619. Special Oregon rate of $30 (plus instructor fee)

For more info and to view the introductory video visit:

OregonGuestService.com 40

Lodging News | AUG / SEP 2017

MEMBERSHIP

NEWS BRIEFS

HAPPENINGS FROM AROUND THE INDUSTRY TRAVEL OREGON APPROVES STRATEGIC PLAN

RETIREMENT SAVINGS PLAN REGISTRATION DEADLINE

The biennial strategic plan for Travel Oregon was developed with extensive involvement from Oregon's travel and tourism industry, community leaders, members of the Tourism Commission, the Travel Oregon team and others. Input, derived from an industrywide survey, more than two dozen town halls, a public hearing and other meetings held throughout the state, was combined with current industry research on global and domestic trends and forecasts. The plan was designed to give partners a substantive look at the strategic priorities that will guide Travel Oregon for the next two years and provides context for Travel Oregon's strategic imperatives, initiatives and measures. For more information, visit Industry.TravelOregon.com.

OregonSaves, the new state-run retirement program for employees of businesses who do not currently offer a retirement savings plan, officially launched in July. Employers with 100 or more employees should have received their first notice from the State end of July, and have until November 15, 2017 to register with the program. The program will roll out for smaller businesses through 2020, with the next employer group (50 to 99 employees) required to register by May 15, 2018. Payroll deductions for employees of those businesses will begin in January 2018. Employers must collect and remit the payroll withholdings each pay period to the State. This will create additional paperwork for employers to deal with staff. The program is funded into IRA’s and does not allow employer contributions. Visit OregonSaves.com for details.

FIGHTING SEX TRAFFICKING IN OREGON Guardian Group’s Jeff Keith testified alongside Jason Brandt, President & CEO of ORLA, in support of three separate anti sex trafficking bills, eventually passed by the House in Salem last month. The goal of these House Bills was to have stricter penalties for pursuing illegal acts such as purchasing sex, and in many cases from minors. There are now nearly 40 companies within the hospitality, property management, cleaning and security industries who have purchased the Guardian Seal Training, which equips hotel personnel with the proper tools and understanding of this crime to enable them, and other hoteliers across the nation, to disrupt it. For details on the training, visit TheGuardianGroup.org.

INDUSTRY CALENDAR EVENTS & ACTIVITIES

Aug. 22 – Portland, OR AAHOA Regional Conference

Oct. 8-9 – Bend, OR ORLA Annual Convention

Nov. 5 – Cannon Beach, OR Chairman’s Getaway

Conference and trade show, educational sessions, and exclusive discounts.

AAHOA.com

Educational programs, awards program, and social + networking opportunities.

OregonRLA.org/Convention

Intimate gathering of hospitality leaders for a chef ’s dinner and overnight stay.

OregonRLA.org/ChaimansGetaway OregonRLA.ORG

| Lodging News

41

Get Your OREGON FOOD HANDLER CARD!

– OregonFoodHandler.com STATE MANDATED TRAINING AND CERTIFICATION VALID STATEWIDE

Developed by Oregon Restaurant & Lodging Association

• Oregon’s first official online training

•

Take course and test from your computer

• Just $9 for the course and test

• Print your card from your computer

• Stop and start anytime

• Good for 3 years

• Pay when you pass

• Valid in all counties in Oregon

OregonFoodHandler.com

42

ONLY $9

Lodging News | AUG / SEP 2017

ORLA's ENDORSED SERVICE PROVIDERS Your association is dedicated to helping members operate with greater ease, efficiency and savings. Member participants save millions of dollars each year by using ORLA’s Endorsed Service Providers. For more information contact Jennifer Starr at 1.800.462.0619.

HOURLY MARKETPLACE

Snagajob is proud to partner with ORLA to bring their full suite of hiring software and solutions to ORLA members at special member pricing including a 10% discount. Snagajob helps put people in rightfit positions through the Snagajob Marketplace and PeopleMatter, the end-to-end platform of talent and workforce management solutions.

OregonRLA.org/ESP

HOW CAN WE SERVE YOU?

MEMBERSHIP

FOR MEMBERS

Membership in ORLA means being a part of the only organization in the state devoted to protecting and promoting the interests of the hospitality industry. Contact us for questions; let us know what issues are affecting your business and how we can help. We have your back!

MEMBERSHIP REPRESENTATIVE CONTACTS:

STEVEN SCARDINA Regional Representative 503.718.1495 SScardina@OregonRLA.org

MUSIC LICENSING

CREDIT CARD PROCESSING

HEALTH INSURANCE SERVICES

SEX TRAFFICKING RECOGNITION AND RESPONSE TRAINING

PROPERTY & LIABILITY INSURANCE

OFFICE PRODUCTS & SERVICES

ESSENTIAL HEALTHCARE COVERAGE

JOEL POMERANTZ Regional Representative 541.517.3791 JPomerantz@OregonRLA.org MARLA McCOLLY Director of Business Development 503.428.8694 MMcColly@OregonRLA.org

GOVERNMENT AFFAIRS CONTACTS:

JASON BRANDT President & CEO 503.302.5060 JBrandt@OregonRLA.org GREG ASTLEY Director of Government Affairs 503.851.1330 Astley@OregonRLA.org GLENDA HAMSTREET Executive Coordinator Government Affairs 971.224.1509 GHamstreet@OregonRLA.org

WORKERS' COMP INSURANCE

GENERAL INQUIRY:

JOIN YOUR ASSOCIATION TODAY! Contact your regional rep or the ORLA Offices to become a member.

503.682.4422 | 800.462.0619 | Membership@OregonRLA.org | OregonRLA.org

Info@OregonRLA.org Membership@OregonRLA.org 503.682.4422 | 800.462.0619 OregonRLA.org

OregonRLA.ORG

| Lodging News

43

HE LPIN G MAR KET LOCAL RE ST AUR ANT S! NORTHWEST DINING GUIDES

Website, Facebook and YouTube

DINING OUT IN THE NORTHWEST BLOG

Featuring the people, places and events of the NW

ANDROID APP

Easily find more than 700 participating restaurants

Online Dining Guide • PDX-TV Reports • Radio • Diner Surveys • Shaker Signs • Travel Portland Center Brochures

DININGOUTNORTHWEST.COM

F S A F ood .c o m • 5 0 3 .9 8 0 .2 5 8 6 44

Lodging News | AUG / SEP 2017