FIRA Yearbook 2009-2010

Furniture Industry Research Association Yearbook 2009-2010

LEADING FURNITURE EXPERTISE www.fira.co.uk

President & Roneo+Vickers re-launch brands President Office Furniture Ltd announce the re-launch of its two most famous British office furniture brands President and Roneo+Vickers.

Roneo+Vickers a brand celebrating its centenary in 2009 is introducing a comprehensive steel storage range from traditional filing cabinets to the latest Lateral filing solutions also available from stock.

President encompasses all of the former Arenson ranges such as Cxtra, Graphic and Touch (pictured below) along with the new “Tactile” range all products are now available from substantial stocks and President is actively seeking dealers across the whole of the UK

Margolis Office Interiors Ltd., one of London’s oldest established office furnishers, have long been associated with the President and Roneo+Vickers brands and are particularly proud to be associated with the re-launch of President and Roneo+Vickers.

In the 1960’s the late Chairman of Margolis was a close personal friend of Archie Arenson and was instrumental in the move away from kitchen furniture to office furniture manufacturing and became one of the major distributors for the Company and helped to establish the brand.

Paul Margolis, current owner and Managing Director, says “It’s great to see such British Iconic names back after so many foreign brands flooding on to the market in recent years.”

Margolis Office Interiors wish President and Roneo+Vickers every success.

Margolis also distributed Roneo filing cabinets from their earlier days supplying many commercial, financial and government bodies.

President Office Furniture Ltd Bradbury Drive Springwood Industrial Estate Braintree Essex CM7 2SD Tel: 01376 33 11 12 Fax: 01376 55 49 92

FIRA

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Furniture Industry Research Association YEARBOOK 2009-2010 LEADING FURNITURE EXPERTISE

Chair image: Morleys. Ornate room image, front cover: Wesley-Barrell.

Furniture Industry Research Association Yearbook 2009-2010. Leading furniture expertise

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FIRA

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Contents 09 Foreword 10 BMTRADA Group information 12 FIRA News, information and services

– What buyers want – The Furniture Ombusdman and what it can offer – The Furniture Ombudsman at the House of Commons – FIRA appoints new managers – Service Technicians offer great benefits – Best practice in children’s furniture – Making the most of your FIRA membership

22 New technologies, manufacturing and design

– Surviving the credit crunch – Trends in interiors are bold and colourful – Enhancing MDF with Lasercoat surface finishes

31 Flammability, finishes and adhesives

– Reducing emissions by developing sustainable flame retardant products – FIRA publishers new guide to flammability – Testing the performance of PVAc adhesives

37 Public sector

– Ensuring products are fit for purpose: FIRA’s Certification scheme for school furniture – Designing for public sector clients

43 Contract and office furniture

– Senator improves bottom line with furniture industry sustainability programme

47 Kitchens

– A new standard for kitchens

49 Corporate social responsibility

– Taking the first steps towards CSR

51 Directory

– Alphabetical listing of FIRA members – Classified listing – Index of advertisers

We very gratefully acknowledge the support of the firms whose advertisements appear throughout this publication. As a reciprocal gesture we have pleasure in drawing the attention of our readers to their announcements. It is necessary however for it to be made clear that, whilst every care has been taken in compiling this publication and the statements it contains, neither the promoter involved nor the Publisher or content provider can accept responsibility for any inaccuracies, or for the products or services advertised.

Designed and published by: Open Box Publishing Limited 32-35 Hall Street Jewellery Quarter Birmingham B18 6BS Tel: 0121 608 2300.

Fax: 0121 608 2220 URL: www.openboxpublishing.co.uk Email: stuart.walters@openboxpublishing.co.uk sam.skiller@openboxpublishing.co.uk © TRADA Technology Ltd 2009

Furniture Industry Research Association Yearbook 2009-2010. Leading furniture expertise

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FIRA Foreword

09

turbulent times in the industry Welcome to our new FIRA Yearbook for 2009-10, which I hope will be a useful guide to the many different aspects of FIRA and to the furniture industry as a whole.

These are turbulent economic times, and there’s one major consensus in the industry today – nobody knows for certain what’s going to happen in the coming months.

What we do know, however, is that cost-consciousness is high on the agenda for businesses and consumers. Many organisations and individuals are looking at reducing unnecessary costs, and added value is becoming even more crucial in buying decisions. Companies are thinking of the medium to long term and are making sustainable changes in order to become leaner and more efficient, so that they’re better placed when the market picks up.

At FIRA we’re seeing increasing demand for support in improving products, processes and customer service. Improving products and processes through the latest test methods and certification schemes can provide that crucial differentiation from the competition and will certainly increase the confidence of consumers.

Our Service Technicians can help improve the customer experience by providing expert, professional and independent service.

They’re carrying out over 40,000 home visits a year, and because of their speedy service, 90 per cent of products remain in the home (rather than being replaced or refunded). The information we glean from these visits helps spot trends, and companies are able to use this information to redesign products, add value, look at and improve processes or change their buying strategies.

This year we publish two key publications to help members. Firstly, it’s become clear to us that after many years of living with the UK’s complex regulations on flammability, companies still need expert help and advice in understanding and complying with these regulations.

FIRA has put its considerable experience in the area into an updated guide, which we hope will help clarify the many aspects of this subject.

Secondly, our new competitiveness study is available from September 2009. Our last study, published in 2002, was very positively received and we received many requests for an update. We expect and hope the new study will be as revealing and as helpful to the furniture industry as its predecessor.

This Yearbook includes plenty of useful information about FIRA’s work, its services and its members. I’m very grateful to all our advertisers for their support, and I wish you all good fortune in your endeavours over the coming year.

Hayden Davies Managing Director, FIRA

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FIRA BM TRADA BM TRADA Group

The BM TRADA Group is a dynamic group of companies at the forefront of the timber, construction and furniture sectors. Multidisciplinary technical expertise and market overview are combined with experience to provide effective research, testing, consultancy, information and third-party certification.

Formed by the executive management of TRADA in 1994 as TTL Chiltern Ltd, the group has recently been rebranded as BM TRADA to incorporate the familiar and well-respected TRADA name.

Contact BM TRADA Group Stocking Lane Hughenden Valley High Wycombe Buckinghamshire HP14 4ND.

10 FIRA supports manufacturing and other improvement initiatives within individual companies and also implements projects that will provide industry wide benefits by promoting the common approach methodology for process improvements throughout the furniture industry.

Contact FIRA International Ltd Maxwell Road Stevenage Hertfordshire SG1 2EW t: +44 (0)1438 777700 f: +44 (0)1438 777800 e: info@fira.co.uk w: www.fira.co.uk Contact The Furniture Ombudsman t: +44 (0)845 653 2064 f: +44 (0)845 653 2065 e: info@thefurnitureombudsman.org w: www.fira.co.uk

FIRA International Ltd

The Furniture Industry Research Association was first established 60 years ago by the furniture industry for the industry. FIRA International continues to provide a wide range of expert services that are dedicated to the global furniture supply chain, as well as safeguarding the industry through managing the Association’s membership activity.

Research and development programmes feed into British, European and International Standards for performance and testing with FIRA International experts representing the UK on a number of Standards committees. This enables its furniture testing laboratory to provide the best service when testing components, materials and finished product to ascertain performance safety and durability. International recognition gives the FIRA testing certificate acceptance worldwide.

FIRA’s expertise is available on a consultancy basis for business process improvement, ergonomics and environmental management issues. Further services from FIRA include customer service solutions. FIRA Service Technicians provides a highly-efficient, aftersales service for furniture retailers, manufacturers and importers, to quickly resolve customer complaints as effectively as possible within reasonable cost constraints.

Officially recognised by the European Commission, The Furniture Ombudsman (TFO) is the independent standards body for furniture and floor coverings.

It aims to raise the standard of customer service in the furniture industry through providing a Code of Conduct to its members.

Members of TFO offer an extra reassurance to their customers and demonstrate their commitment to providing a quality service.

To support their members, TFO provide a range of services including consumer law and customer service training, a legal helpline and an alternative dispute resolution service whereby disputes between consumers and retailers can be resolved through conciliation or adjudication. TFO also provides independent inspection services for both non-member organizations and consumers to aid resolving disputes and complaints.

The Furniture Industry Sustainability Programme (FISP) was set up in 2006 to support best practice in all aspects of sustainable business. Companies may join as associate or full members. Associate members have two years to meet a number of set criteria to become full members; sustainability audits of member companies form the basis for benchmarking data from which the whole industry can benefit.

FIRA’s business process improvement consultancy works with furniture manufacturers to assist in the generation of sustainable process improvements that will not only improve competitiveness but will also enhance customer satisfaction.

Furniture Industry Research Association Yearbook 2009-2010. Leading furniture expertise

TRADA Technology Ltd

TRADA Technology is the leading independent timber research, consultancy and information provider for the construction industry.

TRADA Technology has clients from government and local authorities and throughout the construction supply chain including architects, designers, specifiers, engineers, contractors and builders, both in the UK and overseas. Projects in over 50 overseas countries have ranged from forestry and primary processing to demonstration and utilisation of timber in building and construction.

TRADA Technology provides the research and information services for TRADA on behalf of its members, developing new market opportunities for timber and helping to safeguard existing ones.

Technical expertise is at the heart of TRADA Technology’s business. Condition surveys on site, design assistance, materials and product evaluation and expert witness services in the event of any dispute are all examples of consultancy services available. Specialist services include frameCHECK (timber frame quality assessment), building performance, publications, training, market research and website development.

Contact TRADA Technology Stocking Lane Hughenden Valley High Wycombe Buckinghamshire HP14 4ND. t: +44 (0)1494 569600 f: +44 (0)1494 565487 e: information@trada.co.uk w: www.trada.co.uk

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FIRA BM TRADA BM TRADA Certification Ltd

BM TRADA Certification was established to provide product certification for the timber industry and now has over thirty years’ experience of serving its clients throughout the timber, wood products, building and construction sectors. It is accredited by UKAS, the United Kingdom authority for certification bodies, and by FSC, the Forest Stewardship Council.

BM TRADA has a broad international client base and has issued over 10,000 certificates in over 50 countries. It operates a number of schemes and services.

The Q-Mark product schemes include: • Visual and Machine Strength Grading of Timber • Fire-resisting Doors and Doorset Installation • High Performance Timber Windows • Enhanced Security Doors and Windows • Engineered Wood Products • Panel Products • Timber Engineering Hardware • Scaffold Boards • Timber Balustrades Other BM TRADA services include: • FSC Chain of Custody • FSC Project Chain of Custody • PEFC Chain of Custody • Forest Products Chain of Custody • CE Marking and European Technical Approvals (ETAs) • Quality Management – ISO 9001:2000 • Environmental Management – ISO 14001, EMAS and BS 8555 • Health and Safety Management – OHSAS 18001 • Information Security Management – ISO 27001 Contact BM TRADA Certification Stocking Lane, Hughenden Valley, High Wycombe, Buckinghamshire, HP14 4ND. t: +44 (0)1494 569700 f: +44 (0)1494 569701 e: enquiries@bmtrada.com w: www.bmtrada.com

Chiltern International Fire / Chiltern Dynamics

With more than 30 years’ experience, Chiltern International Fire (CIF) is one of Europe’s leading authorities on fire, providing a range of services to clients around the world. Services include fire resistance and reaction to fire testing to British, European and international standards, as well as consultancy, certification, research and training. In addition, CIF can undertake assessment of fire performance and provide guidance on upgrading, with particular expertise in heritage buildings. All major tests are accredited by the United Kingdom Accreditation Service (UKAS).

The company also offers a first class facility for Positive Pressure Ventilation (PPV), Breathing Apparatus (BA) and Compartment Fire Behaviour training for fire services personnel, as well as outdoor exercises and drills.

Chiltern Dynamics is renowned for its expertise in doors and windows, providing testing, assessment and certification services to

Furniture Industry Research Association Yearbook 2009-2010. Leading furniture expertise

11 prove the performance of buildings and their components against a wide range of criteria. All major tests are UKAS-accredited.

Chiltern Dynamics’ Energy Services Department are members of ATTMA (Air Tightness Testing & Measurement Association) and offer UKAS-accredited air tightness testing together with thermographic inspection of buildings, thermal analysis of building products, and British Fenestration Rating Council (BFRC)-accredited thermal simulation for windows and doors.

Contact Chiltern International Fire or Chiltern Dynamics Stocking Lane, Hughenden Valley, High Wycombe, Buckinghamshire, HP14 4ND t: +44 (0)1494 569800 f: +44 (0)1494 564895 e: cif@chilternfire.co.uk w: www.chilternfire.co.uk

CCB evolution

Consulting Structural Engineers for Construction Design and Innovation CCB evolution is a specialist engineering consultancy delivering value-added and innovative solutions for the construction industry. With expertise in timber structures and cold rolled steel frames CCB evolution undertakes: • design management • feasibility designs • product innovation • structural engineering calculations • fabrication drawings for manufacturing and site assembly • site review and inspections.

With eight years experience of delivering value-driven solutions for the building industry, CCB evolution is dedicated to delivering best practice in engineering solutions for: • offsite buildings • schools and community buildings • hotels, multi-storey apartments and student accommodation • care homes and low-rise hospitals • exhibition stands and event structures • houses and grand homes.

From the foundations to the chimney pots, integration of the frame design to the specific demands of a project comes as part of the range of CCB evolution services.

Contact CCB evolution 129 Cumberland Road, Bristol BSI 6UY t: +44 (0)117 945 3260 f: +44 (0)117 929 3095 e: info@ccbevolution.co.uk w: www.ccbevolution.co.uk

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FIRA 12 News, Information & Services

What buyers want “Those companies that survive the credit crunch will give the customer – the buyer – what they want. The current climate is affecting buyers as well as sellers; we’re all in this together,” said Hayden Davies, speaking at the National Furniture Conference.

Andrew Croston, Head of Corporate Procurement at the Olympic Delivery Authority, gave an update on the progress of London 2012, which he said would cost less than half of the £22 billion the Beijing games cost to stage. He discussed the Olympic Delivery Authority’s CompeteFor web portal, which invites contract bidders to tender.

Overall there will be 50,000 contracts awarded, 10,000 of which will be won online. Over 43,000 companies have already registered, he said, but fewer than 50 of those represent the furniture sector - so there are certainly opportunities to get involved.

Greg South, Head of Operations at Consumer Direct, the government-funded telephone helpline which is in its third year of operation, introduced some interesting data on furniture complaints.

The service takes over a million calls a year, which is set to increase as consumers become more aware of it. Furniture enquiries have risen 18% year on year, with a further 8.5% increase during the first three quarters of 2008. As an example, he showed the breakdown of enquiries relating to upholstered furniture for the first three quarters of the year. Of 12,232 enquiries, 7,695 (63%) related to defective goods, with 1,510 (12.5%) concerning delivery/collection/ repair and 1,235 (10%) claiming substandard service.

“My message is to try and improve the customer’s experience, especially in relation to managing their expectations,” he concluded.

Marks and Spencer Technical and Sourcing Manager Nick Hill discussed his company’s approach to sourcing products.

“They need to look good, function well, be fit for purpose and ideally have a unique selling point to excite the customer,” he said.

Furniture Industry Research Association Yearbook 2009-2010. Leading furniture expertise

“Having well engineered products is essential for mass production; it is no good having a great product that cannot be made in bulk to serve our 650+ UK stores, or our 291 international stores. We have over 1000 suppliers, and it is important from the start to agree service levels, what is expected on both sides in terms of design, product development, delivery and staff training to sell the products.

“A big part of good service to us is having good suppliers we can trust to help us get on track if there are difficulties, to explore what went wrong, why it went wrong and to prevent it happening again. If the quality is wrong, we are in for a rough ride; I cannot overemphasise how important quality is to M&S and its customers.”

Amaryllis Account Manager Mark Draper was responsible for FF&E at the Terminal 5 complex at London’s Heathrow Airport, and he gave a lively account of how this mammoth project was handled.

Amaryllis is a procurement business, and was awarded the £5.5m contracts to fit out the accommodation for the 24,000 staff at T5 and 64 lounge areas globally, starting with T5.

Having won both contracts allowed Amaryllis greater buying power, although many of the items sourced were non-standard; for example, of 32 different desk types used in the accommodation project, only two were ‘off the shelf’, with the others developed in conjunction with suppliers to meet the needs of its client, British Airways. The lounges featured over 1,000 custom-made tables, and 3,000 chairs comprising 40 different designs and 26 unique fabrics.

To answer the question ‘What do buyers want?’ Mark concluded that ultimately, as a buyer, he wanted an easy life. This meant keeping his client and others involved in the project happy, which in turn required flexible suppliers with a ‘can do’ attitude, value for money, rapid responses, availability of samples and reliable supply chain partners.

The common theme of delegate discussions was better communication, particularly at the outset. Terms of trade should be simplified, key performance indicators should be made clear in writing, sourcing options should be spelled out, so that origin of products and materials used are clearly defined (e.g. imports from China and India may be cheaper, but they also take time to be delivered).

In short, there needs to be more clarity in the initial brief, and there was a call from the floor for FIRA to develop standardised Terms and Conditions for projects involving furniture specification.

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FIRA 13 News, Information & Services

The Furniture Ombudsman and what it can offer “In a nutshell,” says Kevin Grix, the head of The Furniture Ombudsman, “We specialise in alternative dispute resolution, independent inspections by consultants and training.

“In the economic downturn, I believe that complaints will rise, and consumer expectations for compensation will be higher. Our role in mediating and adjudicating complaints between retailers and consumers at low cost will become even more important.”

Kevin’s role as Head of The Furniture Ombudsman is to oversee the operations side of the service, and he heads a team of administrators and adjudicators who are instructed by consumers and retailers. The service is regulated by a panel of representatives from local government and consumer law bodies. Kevin is keen to raise the profile of The Furniture Ombudsman, bringing it closer to local government and tying in with organisations such as the Office of Fair Trading and the Chartered Institute of Arbitrators.

Furniture Industry Research Association Yearbook 2009-2010. Leading furniture expertise

What the service offers

When a consumer makes a complaint, they’ll complete a form and a copy will be sent through to the retailer for them to respond. Both sides will then be assessed and the Ombudsman tries to resolve the dispute. In 85 per cent of cases, the dispute is resolved by mediation – costing a fraction of the financial commitment involved in taking a case to court.

If the case cannot be solved by mediation (for example, not enough money is offered in compensation), then the case will move to adjudication stage, when The Furniture Ombudsman will draw up the case, putting both sides of the argument, and both parties will sign to confirm their agreement of the facts. An independent consultant will then inspect the item (a bed, or a kitchen, for example) and his report will be circulated to both parties. If there is no settlement at this stage, they will adjudicate on the complaint and find for one party.

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FIRA 14 News, Information & Services

Any award is binding on the retailer as part of the terms of membership of the Ombudsman scheme; however the consumer is not bound by these terms and can decide whether to proceed to court with the case. According to Kevin Grix, only a tiny percentage of cases actually end up in court, and often these are where the Ombudsman is appointed as an independent witness.

The team of administrators, adjudicators and mediators is made up of legally qualified people, those with experience in industry dispute resolution, local government and other relevant backgrounds. The organisation also offers a range of training courses to retailers, so that they can understand what constitutes a complaint and can avoid disputes.

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Courses include: Understanding Consumer Law Advanced Consumer Law – Understanding Compensation Consumer Law – Unfair Commercial Practices and Distant Selling Handling Customers Professionally – A Guide to Customer Service Understanding Home Improvement Complaints Understanding Upholstery Complaints

The Furniture Ombudsman Charter

The Charter pledges that manufacturers and retailers who endorse the voluntary Code of Practice will: • Provide well made and dependable products.

• Provide clear and accurate information about the product and its price.

• Train staff to maintain a high standard of courtesy and service.

• Provide accurate delivery information and give prompt advice to the consumer if there is any delay to a quoted delivery date.

• Ensure that where guarantees are given they are clearly written, easily understood and comply with all current consumer legislation.

• Ensure that all service requests are handled with courtesy, efficiency and speed.

• In the event of an unresolved dispute, accept the ruling of The Furniture Ombudsman.

Joining The Furniture Ombudsman scheme means signing up to a detailed Code of Practice, which deals with everything customer-facing.

Many of the best-known companies in the industry are members, including B&Q, Homebase, Magnet, Marks & Spencer, House of Fraser, DFS, Furniture Village, Dolphin, Moben and Kitchens Direct.

An important benefit of membership is the legal advice line, 08701 620 690, which members can call at any time to speak to an adjudicator for consumer law advice.

Furniture Industry Research Association Yearbook 2009-2010. Leading furniture expertise

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FIRA 15 News, Information & Services

The Furniture Ombudsman at the House of Commons Guy Pratt, Head of Trading Standards in Hertfordshire and Chairman of The Furniture Ombudsman Advisory Panel, spoke at an All Party Parliamentary Group (APPG) for the furniture industry at the House of Commons recently about the implications of the Hampton review.

The review into the effective enforcement of compliance proposes a restructuring of the regulatory bodies in the UK, which will affect Trading Standards Authorities and their relationship with businesses.

Guy outlined how the review discusses reducing the regulatory burden on businesses while maintaining effective regulatory standards - essentially, developing a more targeted approach to regulatory inspections and enforcement. The Furniture Ombudsman, through its dispute resolution service, has a strong role to play in supporting the principles laid down in the Hampton report.

The APPG, chaired by Madelaine Moon MP, heard representations by the National Bed Federation (NBF) and the British Furniture Manufacturing association (BFM), amongst others. The APPG for the furniture industry, a group formed as a result of the work of the British Furniture Confederation, of which The Furniture Ombudsman is a member, has been a forum that has brought the furniture industry and government closer together since its formation in 2006.

Martin Jourdan, Chairman of the British Furniture Confederation, pointed out that the furniture industry is “equivalent in size to the aerospace industry and is larger than the computer industry. This Group is instrumental in raising awareness about the importance of the industry to the UK economy�.

For further information about The Furniture Ombudsman call 08701 620690 and for more information about the British Furniture Confederation visit www.britishfurnitureconfederation.org.uk

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FIRA 16 News, Information & Services

FIRA appoints new head of The Furniture Ombudsman Kevin Grix was appointed the new Head of The Furniture Ombudsman in March 2009, where he will mediate disputes out of court between consumers and retailers.

Kevin read Law at university for three years prior to studying to be a barrister at the Inns of Court School of Law in London. He was called to the Bar by the Inner Temple in 2008, and also brings practical consumer law experience to the organisation, which he gained working as a legal adviser to the public for two years. Over a threeyear period he also gained valuable experience through placements at a number of leading criminal and civil law chambers in London.

Prior to his legal career, Kevin held posts in retail management, finance and communications. Since his appointment The Furniture Ombudsman has enhanced its position at the forefront of alternative dispute resolution, independence and fairness with a new affiliation to The Trading Standards Institute and by its adjudicators being admitted into membership of The Chartered Institute of Arbitrators (CIArb).

Kevin said, “We are proud to work alongside each of these prestigious bodies and are committed to abiding by their ethical codes to ensure that The Furniture Ombudsman’s impartial status, integrity and fairness is inherent in all of our undertakings, for both our members and consumers.”

Inga was appointed in March and is an experienced strategic marketer with a background in manufacturing, education, public sector, training and certification.

Previously she was at Cranfield University for 8 years, undertaking a number of key marketing roles to launch contract research, services and MSc /doctorate programmes globally to industry and potential students. As a senior manager she assisted in the development of a new research institute – National Soil Resources Institute in 2000, developing environmental HE programmes, software products, services. Whilst at Cranfield she studied and obtained an Executive MBA (part time) with her thesis on reviewing ‘Effective Marketing Strategies for Student Recruitment being awarded a distinction.

More recently Inga was involved in developing a new Cranfield-wide alumni programme, and putting in place a Customer Satisfaction Survey and project managing improvement programmes.

“I thoroughly enjoy the challenge of developing and creating sustainable marketing and business practices and looking at novel ways to capture audience attention.”

Since her appointment she has developed a new branding strategy which will be rolled out in September and is about to embark on creating a new user-friendly website.

...and new Marketing Manager, Inga Wells Furniture Industry Research Association Yearbook 2009-2010. Leading furniture expertise

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FIRA 17 News, Information & Services

Service Technicians offer great benefits

It’s estimated that complaints in the furniture industry cost over £50 million in operational and replacement costs each year - not including the lasting impact that perceived poor products and service have on an organisation’s business and brand. So it’s a serious issue for FIRA and one which we’ve addressed successfully via our Service Technicians operation.

FIRA’s Service Technicians offer a dedicated, specialist furniture care and repair service that extends across the UK and Ireland. This is hassle-free complaint handling with high standards of service, happier customers and low running and replacement costs. It allows companies to focus on their core business, and provides valuable reports and analytical insights. Our team of technicians is carrying out over 40,000 home visits a year, and because of their speedy service, 90 per cent of products remain in the home (rather than being replaced or refunded).

We offer: • 24/7 accessibility • Expert call handling - 80 per cent of calls answered in 20 seconds • Expert complaint handling – 90 per cent of complaints are resolved in the first visit • High level of customer satisfaction – 90 per cent of products stay in situ • Rigorous quality standards – 100 per cent of complaint assessment reports are quality checked • Up-to-the minute management information, helping clients in the areas of product development, sourcing, parts control and logistics Our guiding principles: • Respond swiftly • Acknowledge the problem • Provide choice and updates • Assess the validity of the complaint • Take decisive action • Analyse everything and improve specifics.

FIRA’s technicians are true experts in furniture care and repair, and they operate right across the UK and Ireland – so can respond wherever your customers happen to live. Their aim is to reduce the number of furniture complaints, to reduce significantly the cost of complaints and to drive up furniture standards and customer satisfaction levels. The pricing structure for their services is clear and mutually beneficial for companies and their customers.

FIRA International Ltd has recently doubled the size of its workforce in Eire, enabling its Service Technicians business to cover over 65% of Eire geographically, and 80% of the population. The service already covers the whole of Northern Ireland and mainland UK.

Furniture Industry Research Association Yearbook 2009-2010. Leading furniture expertise

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FIRA 18 News, Information & Services

Best Practice in children’s furniture New suite of standards for children’s furniture FIRA has announced the publication of a suite of standards for children’s furniture. These standards have been in preparation for the last year and have been produced by FIRA in collaboration with the Furniture Retail Quality Group – a technical committee comprising most major UK retailers of children’s furniture.

These standards address a serious shortcoming in current British and European Standards, which do not address the specific issues and loadings experienced by children’s furniture.

The suite of standards comprises four documents: FIRA/FRQG C001: 2008 Furniture. Children’s domestic furniture.

General safety requirements.

FIRA/FRQG C002: 2008 Furniture. Children’s domestic furniture.

Seating. Requirements for strength, stability and durability.

FIRA/FRQG C003: 2008 Furniture. Children’s domestic furniture.

Tables and desks. Requirements for strength, stability and durability.

FIRA/FRQG C004: 2008 Furniture. Children’s domestic furniture.

Storage furniture. Requirements for strength, stability and durability.

Copies of these standards can be purchased from FIRA. Each document is priced at £100. For more information please contact FIRA customer services on 01438 777700 or email info@fira.co.uk.

Desk images: Morley. Other images: Community Playthings.

Furniture Industry Research Association Yearbook 2009-2010. Leading furniture expertise

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FIRA 19 News, Information & Services School Furniture UK website re-launched

At BETT 2009 the School Furniture UK website was re-launched with new updated information on choosing the right furniture for children in their school environment. Schools Minister Jim Knight attended and said: “I’m pleased to be at the launch of the updated www.schoolfurniture.uk.com website which the Department has helped to fund to ensure a good information source is available to schools looking to buy furniture. It’s important to ensure that purchasing decisions are made with appropriate standards in mind if we are to achieve good value.”

School Furniture UK sets out dimensions of the UK school population (3-18 years) through a series of charts of key body dimensions. In addition, dimensions are given for activities relating to related body dimensions, for example chair heights related to lower leg heights.

Additional information is also given for common classroom activities not covered by British or European standards such as shelves and benches.

• • •

How high should a shelf be?

What is the best seat height for a seven year old?

If I am purchasing furniture for year 6 children, what size chairs and tables do I need?

This site aims to answer these and other questions frequently asked by teachers and building professionals.

The site will guide you through the decisions necessary to achieve the best fit in buying furniture for different age ranges. It has the most up to date sizes using data from the 2001UK survey of school children and references sizes to UK and European standards. www.schoolfurniture.uk.com

Furniture Industry Research Association Yearbook 2009-2010. Leading furniture expertise

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FIRA 20 News, Information & Services

Making the most of your FIRA membership The Furniture Industry Research Association is the only organisation that represents the whole of the UK furniture industry, from manufacturers through to importers, retailers, specifiers and suppliers across all market sectors. It’s also the centre for research and information within the furniture industry.

As a FIRA member you can enjoy a wide range of tangible benefits to support your business.

FIRA’s aims: • To support our members’ businesses • To add value to their products and processes • To help improve their bottom line performance

Furniture Industry Research Association Yearbook 2009-2010. Leading furniture expertise

In this article we detail some of the many benefits of membership, and describe how you can make use of each one.

FIRA members benefit from long-term strategic projects undertaken by the Association. Historically work such as the 2002 Competitiveness Report, published jointly by FIRA and the DTI, guided the Government’s thinking on the furniture industry for the following five years, ultimately leading to the founding of ukfirst to improve the competitiveness of the UK furniture manufacturing industry, and the formation of the BFC – the single voice for the furniture industry. In 2009 FIRA will be producing a new Competitiveness Report at a time when the industry faces a major global crisis.

In addition FIRA is the only UK association actively participating in

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FIRA 21 News, Information & Services

establishing standards for the furniture industry throughout the world.

FIRA is able to represent the industry’s view to the standings making process ensuring that the requirements reflect the needs of the industry and giving our members advance knowledge of standards changes, allowing them to prepare and be ahead on the market when standards are introduced.

FIRA members benefit from preferential consideration as research partners, giving them the opportunity to be first to market with innovative projects, and often FIRA members get the first look at research findings. In addition, a number of special projects developed by the Association, such as the International Flammability Guide, the Certification Scheme for School Furniture and the Innovation and Design competition are valuable benefits of membership.

In addition FIRA Members benefit from: 1. Use of FIRA logo Full members can use the FIRA membership logo on all their publicity, letterheads, website and fleet livery. The use of the logo is a valuable marketing tool and shows a company’s commitment to the furniture industry.

To use this benefit simply contact the marketing team on 01438 777700 or email info@fira.co.uk.

2. Reductions on commercial services via voucher credits Full members have 20% of their annual subscription credited back to them as voucher credits that can be used to discount up to 50% of any FIRA invoice (other than membership renewal).

To use this benefit simply request to use your voucher credits when you place an order for a FIRA service.

3. Access to technical support line FIRA is here to answer all your technical enquiries. Simply call our Customer Service team on 01438 777700, or email info@fira. co.uk and ask your question.

4. Full access to website The FIRA website, www.askfira.co.uk, contains a wealth of technical knowledge, useful tips and links. The website gives you all the information you need at your fingertips. Only FIRA members can access the full content. FIRA members are allocated their own user name and password. Simply enter this on the login page and the full benefits of the website await you.

For information on your username and password contact our Customer Service team on 01438 777700 or email info@fira.co.uk.

5. Entry on website supplier search database The supplier database is a valuable searchable database for the furniture industry, and generates up to 200 referrals a year per member. The directory enables you to include up to ten pictures and free text, plus a link to your website, so that you can promote your company’s image and brands to potential customers. All you have to do is log into the FIRA website using your dedicated user name.

Furniture Industry Research Association Yearbook 2009-2010. Leading furniture expertise

6. Access to selected commercial services at reduced rates Full FIRA members can get significant discounts on FIRA Testing Services and FIRA Training Courses. To access this benefit remember to quote your FIRA membership when placing your order.

7. Technical and marketing publications direct Using your log in, you can access or download the information from www.fira.co.uk in the technical information area, and other publications are available from www.trada.co.uk/bookshop at significant discounts for members.

8. Priority involvement opportunities on research projects Involvement in research projects gives FIRA members a competitive edge, allowing them access to cutting edge techniques and technologies before the competition. When putting together research teams FIRA will email out to all appropriate members In addition if you have any ideas for research projects that will benefit the industry and may qualify for funding contact Dr Peter Beele on pbeele@fira.co.uk.

9. Gold Award/Certification Scheme Eligibility The FIRA Gold Award and Certification Schemes are valuable marketing tools that allow holders to differentiate their product from the competition. These schemes are widely recognised by specifiers and consumers as a true mark of product quality.

To find out how to obtain this valuable mark contact FIRA on 01438 777700 or email info@fira.co.uk.

10. Council membership eligibility The FIRA Council steers the work of Association. To ensure that the Association is fully meeting the needs of the industry it needs input from the membership.

To submit a nomination for a seat on the FIRA Council contact Dr Peter Beele on pbeele@fira.co.uk.

www.fira.co.uk

New Technologies, Manufacturing & Design

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Surviving the credit crunch:

how manufacturers should respond to the current global challenges raised by the credit crunch.

“The key to maximising global opportunities remains the same in a recession: market intelligence and door opening, driven by an active, dedicated, local presence, and a long term commitment,” said Hayden Davies, MD of FIRA, addressing a conference in Egypt this year. This article is based on Hayden Davies’ conference speech, which focused on the initiatives manufacturers and suppliers can take during a recession.

Furniture Industry Research Association Yearbook 2009-2010. Leading furniture expertise

www.fira.co.uk

New Technologies, Manufacturing & Design

Furniture in context

Furniture manufacturing is big business. World furniture production is worth about US$350 billion at factory gate prices. In global terms, we are witnessing three major trends in furniture manufacturing: 1) A steady growth in demand as the global population increases.

The demographic skew (or the higher number of young people) means that population growth remains a certainty into the foreseeable future. In addition, increased economic growth and improved living conditions, particularly in emerging nations, are combining to drive demand up for furniture in real terms.

2) These changes highlight the second major force at play: increasing global trade. Furniture is large and bulky – and traditionally there has been little international trade. However, over the last few years there has been very clear growth in international business, that is, importing and exporting. One clear trend is the establishment of large-scale production facilities, especially in China and Poland, dedicated to exporting.

But it is not just trade in complete furniture that has grown; possibly an even greater shift has taken place in the sourcing of components.

The vast majority of furniture manufacturing businesses now source a significant amount of materials, finished and semi-finished components from overseas. In the UK, imports account for 44%.

3) The growth in international trade is not evenly dispersed across nations – and it’s here that we see the third trend, with much of the international trade being exported from emerging countries to developed nations. Indeed, despite the growth in trade and an increasing international dimension, most developed nations have seen furniture exports remain at best static or even in decline.

Furniture Industry Research Association Yearbook 2009-2010. Leading furniture expertise

23

Looking for opportunities in a recession

It is a well accepted fact that long-term success stories often emerge from recessions. New ways of doing business are required and thus new opportunities are created.

A report from The Economist argues that consumers place increased importance on buying from brands they trust during a recession. They present less risk but this must be coupled with a greater expectation of value. However, in the furniture industry the brands are generally not product brands but retail brands, and that means opportunities for manufacturers.

In this new world, retailers are more likely to be open to new propositions, especially those based upon quality and value.

This applies not just to retailers, but to any business to business transaction, where most clients are looking for the same features – simply quality and value. The sale of complete, fully assembled items is only one route to supply. This may be a direct route, however, most exporters tend to favour the use of an agent or intermediary, who facilitates the deal, or an importer who acts as the customer, typically selling on into the smaller independent sector.

However, arguably a much greater level of international business is now based upon supplying existing manufacturers with components or part ranges. The benefits of such arrangements are that the manufacturer has existing relationships and can work closely with the retailer or customer. The supplier can concentrate on doing one thing excellently. The supply relationship tends to be longer term, with both parties (supplier and manufacturer) continually working together to improve the offer.

www.fira.co.uk

New Technologies, Manufacturing & Design

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Adding value - building trust and confidence

Many suppliers have thought they have found that elusive golden opportunity, only for it to end badly. Many buyers, whether retailers, importers or manufacturers, will explain how the fantastic new overseas supplier rapidly disappointed, with unreliable deliveries, product faults and increased costs for controlling quality. In short, there can be a lack of consistency. Too many exporters are looking for a quick return, passing off the initial samples as representative of what will be produced. And too many buyers fail to look behind the low price to see if the operation has the systems and capability to meet their long-term needs.

To develop any sort of long-term relationship, products or components need to meet the appropriate standards, either local or international, and to continue to meet them, day in and day out. Success in furniture is rarely about one-offs. It’s about long term relationships and that means building trust and confidence.

Confidence that a product will be delivered as specified, on time, every time. Trust that it will meet the standards – for both safety and quality – and will continue to meet those standards.

Using design to attract customers

Few people buy furniture purely on price. Price is important, but if customers just bought on price then they would only buy when the old furniture was worn out. Yet this is rarely the case, especially in developed markets.

The reasons for buying furniture are more complex; customers may want a new look or design, they want a change, they want to make their own stamp or impress – both domestically and also commercially. Sometimes customers are looking for an emotional uplift which is fulfilled by the instant gratification of shopping. Or the reason

STATISTICAL DIGEST FOR THE UK FURNITURE INDUSTRY 2008 Published by FIRA International Limited

A COMPLETE COMPILATION OF STATISTICAL DATA COVERING THE DOMESTIC AND OFFICE FURNITURE SECTORS IN THE UK, INCLUDING: – ECONOMIC FACTORS – STRUCTURE OF FURNITURE INDUSTRY – FURNITURE MARKET. Furniture Production, consumption, and distribution statistics are presented in numerous tables and charts. International trade data is segregated by country and product categories.

Furniture Industry Research Association Yearbook 2009-2010. Leading furniture expertise

FREE Non-Members: £250 FIRA Members:

Tel: + 44 (0)1438 777700 Fax: + 44 (0)1438 777800 E mail: info@fira.co.uk

www.fira.co.uk/bookshop

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New Technologies, Manufacturing & Design may be more practical, for example, they may need a solution to a problem, such as an extra bed for a guest.

The kitchen is focal point of the house and in this area customers are often looking for a combination of design and innovation to satisfy their aspirations, and they like good service (fitting and planning for example).

Clearly, design is key to all of these aspects – indeed price is rarely the driver – it is design at a price point.

Improving efficiency and reducing waste

Offering value is not just about driving down input prices – whether wages or materials. Few companies are successful in the race to the bottom in terms of price– but it is a relatively easy race to win because you do not even have to be profitable. Improving efficiency is much more than reducing cost – it is about reducing waste.

Lean manufacturing was originally developed for the motor industry, and in particular its supply chains. Over the last six years, FIRA has been working, backed by the UK government, to introduce lean techniques into furniture manufacturing and thus improve the competitiveness of the furniture industry and its supply chains.

• •

To date FIRA has: developed a clear and specific methodology to improve manufacturing performance – based upon the measures of quality, cost and delivery. developed and used a specific set of tools and techniques to address waste in all its forms systematically.

• •

25

used the concept of the ‘7 wastes’ to examine thoroughly all aspects of the business – working both with management but primarily on the shop floor in the detail. implemented a small company programme, specifically tailored to manufacturers with 5-50 employees. Typical savings are many times the investment made, and continue into the future.

Understanding the market, and focusing on a target, are hugely important. This concept illustrates why design, as outlined earlier, is so important.

“Businesses must focus on a particular aspect and stick to it, for example, becoming the best and most cost-efficient. Understand your market and anticipate the changes to it. Pick the growth areas, and only compete in the shrinking areas if you are the best. You will never be the best or the most cost-efficient if you try to do everything,” advises Hayden Davies of FIRA. How to beat the credit crunch in today’s furniture market: 1. Choose an area to focus on – and become good at it 2. Deliver a consistent product and service to your customers – backed by independent reassurance 3. Remove waste in all its forms from your operations

Case Study:

Wellman International understands the nature of change. For 38 years, it has been a leading innovator in polyester fibre technology, driven by bringing ideas and innovation to customers in world markets. Wellman shows commitment to ongoing research and development programmes that are both market-centred and product-focused. Its advanced recycled programme CLS™ (Closed Loop System™) is one such programme that reflects the ingenuity of the Wellman team working in close partnership with customers.

Understanding the dynamics of the marketplace and responding to today’s exacting economic climate is important to Wellman. It has a well-deserved reputation in developing new products and customer solutions and is committed to renewing its New Product Development investment in response to the new global economic reality facing the business world today and aims to deliver added-value to all industrial and retail business partners.

Creativity needn’t come as an extra. Wellman sees it as integral to the service that its customers deserve, and that they have come to expect. This demands creative-thinking right through the business chain including sourcing our high-quality raw materials in Europe, use of economically-beneficial recycled materials, and firmly prioritising sustainability, genuine care for the environment and working according to the highest business standards.

Constantly reviewing and investing in best-in-class standards of performance in supply, production, marketing and distribution channels and processes is also key. Wellman has engineered its business to support carbon-neutral standards resulting in low environmental impact.

These are standards which are crucial to customers.

Wellman works to deliver people-centred solutions that deliver real commercial benefits. It is this shared thinking that drives profitbased relationships and competitive strength in today’s fast-changing global marketplace.

Furniture Industry Research Association Yearbook 2009-2010. Leading furniture expertise

www.fira.co.uk

Rail hung wall furniture system For further information contact:

About our products:

Toprail Limited®

• Over 30 years in the market place • Used extensively in hospitals, universities and commercial premises • Only the rail is fixed • Allows flexibility to change by the user • Reduces design time • Maximum use of wall space

Unit 17, Shepperton Business Park, Govett Avenue, Shepperton, Middlesex TW17 8BA Tel: 0844 248 9250 Fax: 0844 248 9251 www.toprail.com Email: sales@toprail.com

New Technologies, Manufacturing & Design

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TrendS in interiors are bold & colourful Today’s economic climate is having its effect on interior design trends in interesting and colourful ways. When moving house isn’t viable, updating with affordable, functional design is a popular trend, and people are moving away from the tendency to go for neutrals to help sell their homes.

“Pattern, colour and texture will continue to be key trends in 2009, adding depth and dimension to design. The colour palette is varied from bold, brighter shades right through to softer, pastel colours,” says Tricia Guild, Creative Director and Founder of Designers Guild.

2009 is all about bright colours and bold patterns, and accessories can do the job in brightening up the home. Vases, lamps, and interchanging cushion covers are all great ways to refresh a room – and colourful furniture is a big trend this year. Bold, statementmaking furniture take over from beige and brown.

Abstract shapes and geometric patterns are also appearing, and key items are likely to be wire framed chairs, black lacquered wood tables, quirky wall graphics and metal furniture with laser-cut lace patterns. Bright, shiny colours are leading to a demand for glossy furniture – smooth, shiny surfaces and high-gloss lacquered fronts on cupboards, chairs and tables. Chairs and sofas covered with lacquered leather and upholstered furniture with high-gloss elements teamed with matt upholstery are right on-trend.

In lighting, a strong theme is oversized lamps and shades, for statement pieces in the room. And wallcoverings are more flamboyant this year, with plenty of colour, abstract prints, and nature-inspired prints of flowers and trees. This trend continues into furniture, soft furnishings and other accessories.

Designers are playing with ideas this year, blurring the borders between professional production and technical ornamentation. Pieces look handmade when they’re not, and materials are combined to contrast with each other. New looks for old classics are appearing: new interpretations and re-editions of classic designs give a quirky, amusing and striking update to traditional furniture.

According to the Crown Trend Panel - a collective of creative people who provide insights into interior and colour trends, the hot topics are: • thrift • recycling • rescuing • renewing

People are beginning, whether out of financial necessity or desire, to take old accessories and materials and use them for entirely new purposes - making do and mending rather than buying new. The colours are diverse to reflect this trend, with winning combinations of cool greens and pale yellows offset with intense flashes of red and orange. Reusing embraces the unusual and individual and creates a miscellaneous haberdashery of colours and designs that sit stylishly out of context. Ideal for the living room, bedroom and kitchen, this look is all about being casual.

Images: Designers Guild.

Furniture Industry Research Association Yearbook 2009-2010. Leading furniture expertise

www.fira.co.uk

Furniture Industry Research Association Yearbook 2009-2010. Leading furniture expertise

www.fira.co.uk

New Technologies, Manufacturing & Design

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Enhancing MDF with LaserCoat surface finishes The “LaserCoat” research project, led by FIRA and jointly conceived with TRADA, is a three-year, collaborative research effort consisting of eight academic, research and commercial organisations and part-financed by the Technology Strategy Board.

LaserCoat involves using a laser to transform MDF, giving it a surface finish that looks like some of the most expensive wood grains. The project offers huge potential for commercial use, as well as maximised use of materials, since waste and previously unusable wood can be made viable.

MDF is well known for its versatility in the furniture industry. It can be used in many ways including cabinet carcassing, office furniture, work surfaces and bespoke items, as well as being incorporated into the built fabric of new-build housing as flooring, skirtings, architraves and joinery components. It’s a cheap alternative to wood which responds to variations in humidity expected in an internal situation far more uniformly; however the main downside of MDF is that in its raw form it’s unattractive, featureless and needs finishing. Previous solutions for creating a grain pattern have been time-consuming and labour-intensive – and therefore expensive.

In essence, the LaserCoat project developed a method which exploits the directional and focusing abilities of lasers and the thermosetting properties of stoving powders, where a layer of dry powder is “sprayed” onto the surface of the substrate and selectively “sintered” or “consolidated” into the required design using a highspeed scanning laser. Any un-sintered material can then be blown off with an air line and recovered.

The LaserCoat process can be used effectively for the sintering of complex designs such as logos, client names etc, which has received interest from a number of joinery companies involved in bespoke work. Equally, it can be used directly to etch designs or patterns into low-grade substrates, and can be painted using a conventional opaque coating, which allows the etched design to grin through. This process is seen as offering a remedy to an existing problem within the joinery industry, where exposed finger-joints can be masked using a relatively simple process.

The process also promises to allow MDF which has been etched with a wood grain to be used with a translucent coating in a very convincing manner – which may have the effect of extending its use within the building sector.

The LaserCoat project is nearing completion and is continuing to show promise – particularly in respect of the finding that, by directly laser-sintering a powder coating which has already been thermally cured, it’s possible to effect a subtle colour change under the path of the laser. The effect is a pleasing artificial colour rendition of a grain pattern, which can be used to add value to visible components around the house, such as architraves and skirtings.

Furniture Industry Research Association Yearbook 2009-2010. Leading furniture expertise

A series of workshops held at Warwick University with delegates from the furniture and flooring industries confirmed the commercial viability of the project. Feedback was unanimously positive, and delegates were enthusiastic about the potential for many areas of the furniture industry.

The LaserCoat project partners are: • FIRA – project leader • TRADA • Warwick Manufacturing Group - part of the University of Warwick providing innovative solutions to industry through research education and collaboration • Sonneborn & Rieck - a major producer of innovative, high technology coatings for wood, metal and plastics • Norbord Ltd - one of the world’s largest producers of engineered wood-based panels • Exel Industrial UK Ltd - offers the largest and most diverse paint & powder application equipment and fluid pumping range available • Granwax - manufacturer of quality floor finishes and maintenance products • Howarth (Timber) Windows & Doors Ltd - a leading UK manufacturer of high performance softwood windows and doorsets FIRA now has an international patent for the LaserCoat technology and is seeking commercial partners for its use. For further information, contact FIRA project manager Sue Calver on 01438 777700, or email scalver@fira.co.uk

www.fira.co.uk

Flammability, Finishes & Adhesives

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Reducing emissions by developing sustainable flame retardant products REDFR is a three-year research project, to be completed in 2010, which aims to develop novel environmentally sustainable nonwoven fabrics composed entirely of recycled fibre material and sustainable flame retardant treatments.

This flame retardancy system will be applicable for a wide range of textile fibre mixes. In this way it maximises the available material for processing by converters within the textile industry. There are plans to promote improved solid-waste resource efficiency through by enhancing the process design and implementing innovative supply chain management of low-grade clothing waste.

Only 62,000 of the estimated 1.2 million tonnes of textile materials entering the waste stream in the UK are currently recycled. Therefore, the recovery and use of materials that are currently discarded will increase dramatically within a sector that is struggling to maintain its feedstock supply routes.

A further improvement is the reduction of harmful emissions by substituting conventional liquid-based flame retardant technologies with sustainable alternatives. The performance of these alternatives will be benchmarked against the current industry standards.

Led by FIRA and funded by the Technology Strategy Board, REDFR is a collaborative effort which draws on the expertise of a team of member companies, each providing unique knowledge and input to the project: •

• •

• •

Nonwovens Innovation & Research Institute Ltd (NIRI), specialists in the improvement of existing nonwovens and the development of new materials and technologies; equipped with extensive prototyping facilities.

Edward Clay & Son Ltd, manufacturer of fillings for the bedding sector as well as horticulture, packaging, upholstery, and engineering services.

Aestiva Ltd (set up by Garth Ward who previously managed Salvation Army Trading Company Ltd – the UK’s largest textile recycler), promoting cradle to cradle precepts into clothing and fashion.

Yaaparra Ltd, marketers of a range of innovative flame retardant products derived from foodstuffs.

GnoSys UK, a multidisciplinary science and technology company with considerable experience in the area of Life Cycle Environmental & Economic Analysis.

For further information, please call Asli Tamer Vestlund (project manager) on 01438 777 762, mobile 07535 681 104 or email avestlund@fira.co.uk

Furniture Industry Research Association Yearbook 2009-2010. Leading furniture expertise

www.fira.co.uk

Flammability, Finishes & Adhesives

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FIRA publishes new guide to flammability Fire safety of furniture and furnishings in the home - A Guide to the UK Regulations

FIRA’s flammability specialists have created a guide to flammability on behalf of the BFC, with valuable input from BFC members and other industry experts.

The Guide covers the flammability requirements for all upholstered domestic products including sofas, armchairs, beds, mattresses, mattress toppers and some outdoor furniture. It provides comprehensive advice on the requirements for manufacturers of fabrics and foams as well as the manufacturer or retailer of the final product.

Essential for all manufacturers, importers and retailers, the Guide is available as a download from FIRA’s website (www.fira.co.uk).

Besides the clarifications and updates on new technology, there is an informative Frequently Asked Questions segment, together with sections on individual products. Also included are summaries of the Regulations, current practices and changes in the industry, reasons for misinterpretation of the Regulations and outlines of the responsibilities of different organisations throughout the supply chain.

Email: info@fira.co.uk

Furniture Industry Research Association Yearbook 2009-2010. Leading furniture expertise

www.fira.co.uk

Flammability, Finishes & Adhesives

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Testing The performance of PVAc ADhesives

New European test to assess Resistance to Sustained Load PVAc adhesives are used extensively in the construction of woodbased furniture and often the first choice for general assembly of products such as tables and chairs, kitchen doors, cabinets and so on.

However, the selection of the right grade is vitally important to ensure satisfactory performance across wide ranging service environments.

This class of adhesive needs to exhibit good shear strength properties and these characteristics have been long established via testing according to BS EN 205: 2003 Adhesives – Wood adhesives for non-structural applications - Determination tensile shear strength of lap joints and BS EN 204: 2001 Classification of thermoplastic wood adhesives for non-structural applications.

However, for many years a European test to examine the sustained load properties of PVAc adhesives has sat in the committee rooms under discussion but not been implemented until more recently. Prior to this an old British Standard (BS 3544: 1962 Methods of test for polyvinyl acetate adhesives for wood (sustained load test for PVA adhesives) and BS 4071: 1966 Specification for polyvinyl acetate (PVA) emulsion adhesives for wood) was the sole official method of examining resistance to sustained load properties of PVAc adhesives.

Whilst established as a test of merit in the UK, it was less well known or adopted worldwide.

Why is this so important? Well, in simple terms PVAc adhesives can be regarded as a ‘plastic’ type synthetic polymer in a water-based emulsion and as they lose moisture during cure they form a plastic coating between the wood surfaces. Essentially the plastic binds to the wood fibres and additionally fills up the small voids present in a joint, for example around the flutes of a dowel in a chair joint. The aim is to ensure adhesives will be strong enough to prevent movement between the bonded components of a joint to minimize potential failure over the long term.

However, one aspect of concern when using PVAc adhesives is their performance under continuous loading and the associated

Furniture Industry Research Association Yearbook 2009-2010. Leading furniture expertise

resistance of the cured ‘plastic film’ to resist ‘creep’ or permit movement within a joint. Different adhesive formulations, assessed at FIRA over many years, have exhibited wide ranging performance in this respect.

Typically many would meet the dry dynamic shear strength requirements of test (EN2014/205) but were found more variable when subject to long term sustained load or ‘creep’ test as is was affectionately known.

Hence the importance of this type of test for wood-based joints subject to stress from such sources as dimensional changes of the wood and external loading, for example in chair rail joints.

In addition to the general shear strength testing of adhesives FIRA is now also in a position to offer the new ‘European Creep’ test as detailed in BSEN 14256:2007 Adhesives for non-structural wood applications - test method and requirements for resistance to static load’. A number of companies have been issued with a FIRA report and certificate for this test – thus providing an effective promotional method of establishing the quality of products in a competitive market.

The test requires beech wood panels, bonded with the test adhesive, to be machined and provide test pieces of overall length 150mm and having a central overlap joint of 20 x 20 mm.

Ten test piece assemblies are then positioned in a test rig such that the individual test pieces are subject to static load in a three point bending configuration.

The adhesive under test must achieve a mean endurance of 14 days under a static load of 30kg. Indications are that test is less onerous than the BS test on which it is based but satisfactory performance in the test should still afford a satisfactory level of confidence in the performance of PVAc adhesives subject to long term loading and used for furniture applications.

For more information about adhesives testing at FIRA please contact Vaughan Taylor on 01438 777700, email info@fira.co.uk

www.fira.co.uk

FIRA Public Sector

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Ensuring products are fit-for-purpose: FIRA’s Certification Scheme for School Furniture This new scheme was introduced by FIRA in 2008, and is the first for educational furniture. Certification is awarded for products where standards are surpassed, and includes ergonomic, technical and sustainability factors. As a universally accepted standard, it provides a blueprint for fit-for-purpose, flexible and ergonomically designed furniture with a proven track record.

Despite the fact that children spend around 15,000 hours sitting down during their school years, it’s well documented that some school furniture is not suitable, and children can suffer from cramped posture and back pain. FIRA’s scheme gives definitive information where none was previously available, allowing schools to identify furniture which is fit-for-purpose, flexible and ergonomically designed.

Community Playthings, which designs and manufactures products for the early years and primary education sector, was the first company to achieve the FIRA Certification Scheme for School Furniture, awarded for its Woodcrest Chair Range and MultiTables Range.

Design changes were made to meet the requirements of the recent European standard EN1729. For instance, a new size of Woodcrest chair, a laminated hardwood veneer chair, was introduced in order to provide a full range of chair sizes for children throughout their learning years. Similarly, the leg heights of the MultiTable were altered to meet height requirements in the new standard, and adjustable legs were clearly labelled for easy recognition of sizes. The company also revised guidelines on selection of appropriate furniture for each age group, to ensure a correct fit and reduce the number of returned items.

As part of the scheme, Glebe First and Middle School was visited. Their furniture was selected in discussion with Community Playthings to ensure that correctly sized chairs were purchased for each age group, and the school also made use of the variety of tabletop shapes, combining smaller half circle and rectangular tables to create large group tables. Head teacher Mrs Barrett says: “Since the new furniture was introduced, there have been visible improvements in terms of student output.”

Morleys of Bicester have

achieved FIRA Certification Scheme for School Furniture for their Alpha range of school furniture, which includes fixed height and adjustable tables and chairs. While originally a product range for secondary schools, Morleys have expanded their Alpha range during the certification process to include tables and chairs for primary schools.

Morleys are committed to continuous improvement of the Alpha range and are going to increase the number of products with FIRA Certification Scheme for School Furniture as they are added to the range.

Colin Robinson, Director of Buying at Morleys, says: “When buying educational furniture it’s extremely important that the products are fit-for-purpose. The fact that comfort, flexibility, strength, stability, style and design are all important may sound obvious, but there is more to this than meets the eye.

Today there is an enormous choice of educational furniture available and there are a number of key considerations that need to be taken into account. Compliance with the FIRA Certification Scheme for School Furniture ensures that the relevant standards have been surpassed and I am sure that the industry and end-users will welcome this new scheme.”

Images: Community Playthings.

Furniture Industry Research Association Yearbook 2009-2010. Leading furniture expertise

www.fira.co.uk

FIRA Public Sector

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Designing for public sector clients: Healthcare sector needs special consideration At Carleton Furniture Group, based in Pontefract, West Yorkshire, they know a lot about satisfying customers in the public sector.

The company specialises in the project-driven contract furniture market, and has plenty of experience in the military, healthcare and education sectors.

In 2007 Carleton embarked on a project for Runwell, in Essex, a new-build secure mental hospital for short, medium and long-term patients. The project has been challenging in many different ways, according to design director Alan Bennett.

In the first stages, two Carleton designers were involved in putting together a three-dimensional design – and the specification has changed four or five times since then. The project has taken hours of planning and co-ordination, and numerous drawings needed to be done. The work is incredibly detailed and totally bespoke.

Image: Carleton Furniture.

Furniture Industry Research Association Yearbook 2009-2010. Leading furniture expertise

www.fira.co.uk

ADVERTORIAL FEATURE

So what makes Tough Furniture different from the usual type of contract furniture?

Design

Manufacture

Service

It’s been designed from the outset for the environments where challenging behaviour of many kinds soon trashes conventional furniture, which creates hazards and wastes valuable resources.

Tough furniture goes into demanding areas of social care such as special education, residential and day care for people with learning disabilities, psychiatric and mental health provision, children’s homes, secure units, detox centres and probation hostels. The company has specialised solely in this area for eighteen years, so has built up a unique level of experience. We’ve always listened to staff to help pioneer new designs to solve real problems, while still keeping the furniture domestic in style and very good value.

Durability combined with easy maintenance makes for a long life cycle.

And Tough Furniture is not just about being able to take the knocks. There’s a range of other issues to tackle such as minimising ligature risk and other self harm, allowing for inclusivity of access for wheelchair users, or designing round the sensitivities and behaviour of people on the autistic spectrum.

And many more.

Our new purpose built and equipped factory is centrally located in Shropshire and visitors are welcome. Here they can see not just the volume production of standard items but the routine creation of completely one-off pieces for an individual’s requirements.

We do both all the time. They can also see an attention to detail and sheer build quality that just doesn’t happen with conventional contract furniture.

We have hardware made specifically for us and use the best quality materials and construction methods.

Our pioneering range of cabinets for televisions and other fragile goods have protective screens made of polycarbonate, an immensely strong material that far outstrips cheaper plastics.

All timber-based materials are from renewable resources and waste is consumed on site to heat the factory.

What we have to offer works because Tough Furniture is focused on customer service for large and small alike. Our track record is in our brochure, which is also available at www. toughfurniture.com.

To finish on a proud statistic: 70-80% of our sales comes from repeat orders by our customers, consistently even as the company has grown.

Tough Furniture… the First and Foremost.

FIRA Public Sector A complicating factor is the number of specifiers in the picture. The main client is Countrywide Healthcare, but Carleton also needed to take the requirements of the facilities company, the local NHS Trust, and a hospital user group into consideration. And often, in a new building such as Runwell, the furniture is not specified until the latter end of the contract schedule. Weather conditions often have an effect on timing, and budgets may have to be reviewed by the time the building is ready to be furnished. So where, as in this case, the furniture needs to be fitted to the building, it’s important for the contractor to be very flexible indeed. At Carleton, for instance, every product is assembled only 48 hours before it goes on the delivery truck.

Some very specific requirements were part of the Runwell contract, which was to provide the furniture for the residential parts of the building. The hospital accommodates patients with varying needs, and there are individual male and female rooms in different areas of security. All the products went through a “destructive” test, and many products had to be manufactured to deter self-harming; some rooms have drawers, some don’t, for example – the same principles apply to handles. Wardrobes needed to be designed with anti-ligature features, and all the fittings are anti-tamper.

Furniture Industry Research Association Yearbook 2009-2010. Leading furniture expertise

41

As some patients are partially-sighted, some units were made with darker edges so that they can be seen more easily. All the products are fully-fitted without voids, and wardrobes had to be bolted to walls.

According to Alan Bennett, clients are looking for a number of things: they want interesting design features, but they’re also keen on products which last longer, and are easier and cost effective to replace. Flexibility is important, as plans and schedules can accelerate or decelerate depending on the many factors involved.

Often in the public sector arena, though, competition is fierce, with clients looking for best value. “When we won the contract for Goodricke College at York University,” says Alan, “we demonstrated that we offer many years of market experience and a reliable service. We keep to schedules and to plans, and we have our own design and space planning teams. Our aim is always to deliver on time and to budget.”

This particular project also involves a new building, and the company is providing furniture for all the residential areas, involving 600 bedrooms, 63 kitchens and break-out areas too. It meant dealing with a large number of interested parties, as well as the main client. “In one planning meeting, there were 18 people,” says Alan Bennett.

www.fira.co.uk

Contract Furniture, Office Furniture

43

Senator improves bottom line with Furniture Industry Sustainability Programme The Furniture Industry Sustainability Programme, or FISP, is the trade’s premier forum on all environmental and sustainable issues.

Launched in 2006, the scheme gives companies a competitive edge, improves efficiencies and helps create new market opportunities. Also, it is becoming more common for such initiatives to be specified in contract tenders and retail specifications, in particular the NHS now specify FISP accreditation.

For Senator, the office furniture company headquartered in Accrington, Lancashire, the programme also boosted its bottom line.

Paul Clarke, Commercial Director, says: “Far from being the expected hindrance to conducting business, FISP gave us the opportunity to improve our bottom line by turning apparent negatives into real positives….with a few novel suggestions and ideas from the workforce themselves, Senator was able to create a win-win situation for the company, the environment and our customers.”

The company culture, in which the entire workforce was enrolled, became “Reduce-Re-use-Recycle,” and 37 distinct Waste Streams were identified, through regular meetings and discussions among the workforce. The next step was to look for outlets to accept the different types of waste – some of whom even paid for it!

Furniture Industry Research Association Yearbook 2009-2010. Leading furniture expertise

www.fira.co.uk

Spaceright Europe Ltd Spaceright Europe Ltd Supply a full range of loose furniture products including writing and notice boards from the Ultralon range, rollerboards, column and interactive boards from the Wilson & Garden range together with the Spaceright mobile folding furniture range, discover chair range, lockable boards, easels, junior products, display and presentation products and much more.

It’s not by accident that Spaceright Europe Ltd continues puting the finishing touches to many BSF developments in the UK. By understand the impact late delivery and poor quality has on profits, Spaceright Europe Ltd is the preferred supplier for many FF&E contracts.

As members of the British Education Supplies Association (BESA), we have the requisite ISO 9001 accreditations and quality standards in place to not only fulfil, but surpass, the necessary standards in our marketplace.

With full manufacturing, sales and customer service departments at your disposal, here in the UK, we look forward to forming a close partnership with you on future projects. Should you wish to find out more please use the following contact information.

President Office Furniture Ltd announce the re-launch of its two most famous British office furniture brands President and Roneo+Vickers.

President is actively seeking dealers across the whole of the UK.

Roneo+Vickers a brand celebrating its centenary in 2009 is introducing a comprehensive steel storage range from traditional filing cabinets to the latest Lateral filing solutions also available from stock.

President Office Furniture Ltd Bradbury Drive, Springwood Industrial Estate Braintree, Essex CM7 2SD Tel: 01376 33 11 12 Fax: 01376 55 49 92

E-mail: sales@spacerighteurope.com Tel: 01236 853120 Fax: 01236 852123 Web: www.spacerighteurope.com

Spaceright Europe Ltd is committed to building quality, delivering excellence and exceeding customer expectations.

Contract Furniture, Office Furniture

45

The company installed compactors at all its sites to reduce the volume of waste in skips, halving the collection cost immediately.

Landfill costs are set to increase by around 20% per year for the next 4-5 years, so savings made now will save even more in future years.

Another cost-saving initiative was to change to ‘product-specific packaging’ so that the optimum packing method is chosen according to size, weight and shape, as well as the relevant distribution channel.

A system to coordinate waste from all its factories into a specialist recycling unit has resulted in Senator now collecting packaging from its customers when delivering products, while its suppliers bring their waste packaging when delivering to the company.

Since its inception, Senator Recycling has: • increased the amount of waste recycled from 371 tonnes in 2006 to 1,200 in 2008 • at the same time the amount of waste being sent to landfill has dropped from 70% to 30% in the same timeframe.

• most importantly of all for Senator, the extra savings generated by recycling activities since 2006 are running at £200,000 every year – the equivalent of an extra £4 million of turnover.

For companies interested in joining the FISP programme, further details are available from FIRA Customer Services, or email info@fira.co.uk.

Furniture Industry Research Association Yearbook 2009-2010. Leading furniture expertise

www.fira.co.uk

FIRA Kitchens

47

A new standard for kitchens

UK kitchen industry is growing while imports are constant, says latest Statistical Digest A new British Standard for the strength and durability of fitted kitchens will affect all manufacturers, and especially those supplying the social housing market (council and housing associations). This is a key market for the kitchen industry as it’s a real volume purchaser of kitchens. Because the kitchen is supplied as part of the fixtures and fittings of the house it may be subject to more abuse in a social housing situation than the normal domestic situation (the user is supplied it, rather than buying it for themselves and so has less ownership of it).

To combat this, the social housing market generally insists on a higher standard of product and demands that product meets the most current standards.

BS 6222-2: 2009 Domestic kitchen equipment. Fitted kitchen units, peninsular units, island units and breakfast bars: performance requirements and test methods have now combined the requirements of two previous standards into one.

The strength and durability requirements for the fitted kitchen carcasses and components, and the requirements for breakfast bars and peninsular units were previously contained in: BS 6222-2: 1997 Domestic kitchen equipment. Specification for structural performance requirements and methods of test for fitted kitchen units BS 6222-5: 1995 Domestic kitchen equipment. Specification for strength requirements and methods of test for peninsular units, island units and breakfast bars which has now been withdrawn.

As well as combining the two existing standards, the new standard incorporates tests for appliance housings and carousel units. These requirements were previously only available as FIRA Test Methods, however FIRA’s expertise and knowledge has once again

Furniture Industry Research Association Yearbook 2009-2010. Leading furniture expertise

been recognised, and these FIRA developed tests, long adopted as the industry standard, have now been incorporated into the British Standard. Furthermore the standard now references the test methods contained within ISO 7170 – the state-of-the-art test method document for storage furniture.

It is recommended that manufacturers test all new models to the new standard. In addition, as there are some subtle changes to the requirements, it is also recommended that carcasses that have been certified compliant to BS 6222-2: 1997 are resubmitted for assessment to the new standard. FIRA are able to offer a certificate update to the new standard, based on selected testing, at a special rate to manufacturers.

For further information contact FIRA on 01438 777700 or email info@fira.co.uk

www.fira.co.uk

Chamois eco-kitchens are aesthetically appealing, practical and durable, reducing your carbon footprint and giving genuine green credibility to both new and refurbished properties.

From one-off “trophy� homes to large multiple occupancy and social housing schemes, Chamois is renowned for flexibility, ontime, on-budget delivery and attention to detail - literally, without costing the earth.

Contact Chamois now to find out just how much value we add to your residential project (large or small).

Chamois Eco-Kitchens Units 1 - 7 Showell Road Wednesbury Wolverhampton WV10 9L Tel: 01902 864685 Fax: 01902 865828 Email: sales@chamois.co.uk Web: www.chamois.co.uk

SLEEP & STYLE Sovereign was established in 1892 and were leading manufactures of upholstery and headboards for brand name bed companies in the united kingdom as well as a supplier of accessories and raw materials for the trade.

Sovereign has recently decided to manufacture unique stylish beds and bedsteads in leatheer, damask, faux and real leather, suede etc. All sizes and colours are catered for, beds and beds and bedsteads are tailor made to the customers specs and requirements.

We are a specialised bed and bedroom furniture manufacturer for park homes, elderly homes, apartments, hotels etc. We also are maufacturers of top quality mattresses in orthopaedic, pocket sprung and memory foam range.

Soveriegn Sleep & Style 7 Carr Street Batley Carr Dewsbury West Yorkshire WF13 2HF T: 01924 437 474 F: 01924 457 373

www.sovereignsleepandstyle.co.uk E: khan.sovereignsleepandstyle@googlemail.com

Corporate Social Responsibility

49

Taking the first steps towards CSR FIRA’s Environmental Consultant Alun Watkins discusses what it means for the furniture industry to shoulder Corporate Social Responsibility.

Corporate Social Responsibility (CSR) may sound grand, grandiose even, but it is a phrase in danger of becoming seriously undermined because it is often misunderstood.

Part of the confusion lies in the number of different ‘labels’ under which it has been filed: Sustainable Development, Responsible Business, Ethical Business, Corporate Responsibility, all with the same goal, but all in their way meaningless if companies plan to pay only lip service to them. CSR is not just about giving to charity at the end of the financial year and being on good terms with your neighbours. It is all about business ethics.

Business in the Community defines CSR as: ‘The process by which a company manages, measures and reports on its commitment to improve its positive impact on society and the environment.’

Succinct indeed and is there a ‘get out of jail free’ card buried in there too? Making a commitment to CSR is admirable but delivering that commitment may seem daunting when you look closely at the three pillars supporting it: the economy, society and the environment. The scope is huge – so where do you start? Think of the CSR process as a tool, not a straitjacket and it might start to bring order to confusion.

It should not be a quantum leap for companies to embrace CSR principles if they are already responsibly and ethically managed.

And there are benefits to be gained, including improved reputation, higher profits, more effective recruitment and greater retention of employees. There are also marketing benefits, as CSR can provide unique selling points in a crowded market place.

The elements of a good CSR system will include first and foremost stakeholder engagement. Without it you will struggle to understand the concerns and expectations of all those people and organisations that affect and/or could be affected by your company’s activities. It will also encompass the following key elements: 1. Strategy Identify your important CSR issues. These will inevitably be linked to your core business management strategy. Any attempt to improve CSR performance should be based on a sound strategy with achievable and realistic targets.

Furniture Industry Research Association Yearbook 2009-2010. Leading furniture expertise

2. Governance CSR policy must have the backing of the board. Preferably a board director will have been made responsible for this policy.

3. Performance Although top management must be seen to be responsible for it, CSR is very much a company-wide issue. The use of a recognised management system may assist in ensuring that monitoring and measuring is conducted effectively.

4. Public Reporting Being open and honest about your current and future position is vital.

Reporting is often done in the annual financial report, or in a standalone CSR report.

5. Assurance More and more companies are seeking third-party approval of their report. Companies need to ensure that they use a reputable organisation with experienced CSR professionals to assist in the verification of their reports.

CSR and the furniture industry

CSR can be broken down under three main headings: Legal compliance, Environmental and Social and economic. Initiatives such as certified environmental (ISO 14001:2004) and health & safety (BS OHSAS 18001) management systems, chain of custody systems for timber procurement (eg FSC/ PEFC) and general ethical procurement policies are all relevant to CSR. FIRA has responded to the growing need for companies of all sizes to embrace CSR principles by establishing the Furniture Industry Sustainability Programme (FISP). It provides an essential stepping-

www.fira.co.uk

Corporate Social Responsibility

50

stone towards full CSR by recognising that businesses may already have in place some of the elements of a CSR strategy. It enables them to build on what they have, by offering two levels of membership depending on how advanced a company’s sustainability programme is at the time of membership.

It also recognises that the ability to prove sustainability credentials is becoming more and more important when securing sales and meeting tender requirements. The initiative is backed by the entire furniture industry, recognised by manufacturers, retailers, specifiers and suppliers alike.

FISP membership demonstrates that a company is taking its environmental and corporate social responsibility obligations seriously. It also offers, we believe, several additional benefits, including enhanced customer confidence through independent endorsement, as well as differentiating companies and their products from competitors.

All members receive a sector specific manual providing comprehensive advice, examples and checklists on all relevant sustainability issues. As part of a CSR policy, timber purchasing for example might be broken down as follows: CSR Issue Detail Practical example Measures of performance Possible reporting metric Procurement Documented Inclusion of key Presence of a No. of suppliers policy in place purchasing policy environmental and purchasing policy audited or

social issues assessed for

relevant to No. of suppliers sustainable policies

country of origin meeting purchasing criteria

Sustainable Implementation Compliance Certification of Volume of certified timber purchasing of chain of with CITES* chain of custody systems timber purchased pa,

custody systems year on year % increase

(eg FSC, PEFC) Compliance with

UK government timber

procurement policy

*Convention on International Trade in Endangered Species of Wild Fauna and Flora

Other issues may be broken down just as simply: CSR Issue Detail Practical example Measures of performance Possible reporting metric Waste management Mechanisms to Reduction of waste Measurement of waste Volumes of waste pa

generate data on sent to landfill; relative to production diverted from landfill

waste production increased rates of reuse, eg % per m3 processed

recycling or combustion

with heat recovery

Transport Mechanisms to Optimisation of No. of company miles Total no. of management generate data on fuel consumption per £1K of turnover company miles pa

transport usage by delivery fleet,

company cars,

Optimisation of employees travelling

transport patterns to work

At the time of writing, an International Standard for CSR is being developed. ISO 26000 CSR Guidance is likely to be available in 2010, but in the meantime there are several useful standards and indices in place to help businesses set targets and measure performance.

In summary, there is no lack of information to help companies to structure and deliver publicly and honestly a CSR strategy that fits with their business. CSR is more a journey than a final destination. Better to arrive in tiny steps than not at all.

Introduction To Corporate Social Responsibility, a guide tailored to the needs of the timber, construction and furniture industries, is available from the TRADA bookshop at www.trada.co.uk

Furniture Industry Research Association Yearbook 2009-2010. Leading furniture expertise

It costs £15.00 plus P&P for TRADA members and £25.00 plus P&P for non-members.

For more information on developing a CSR plan contact BM TRADA Certification on 01494 569700 or email enquiries@bmtrada.com.

For information on FISP membership contact (FIRA on 01438 777700 or email info@fira.co.uk)

www.fira.co.uk

FIRA

51

How to use thE Directory section The directory has two main sections:

Alphabetical Listing

Classified Listing

In this section all member companies only are listed, in alphabetical order, with full contact details. When searching for a particular company please remember that they may have been listed under full name or with a prefix “The”. eg. The James Donaldson Partnership may be listed under “The” , “James” or “Donaldson” depending on company personal preference or the format in which information was passed to FIRA. These companies are FIRA members as of 01/07/09.

Three sections are included:

Canal Road Industrial Trowbridge Wiltshire BA14 8RQ United Kingdom T: 01225 754411 ds.co.uk E: sales@airsprungbe

Sheward House Cranmore Avenue Shirley, Solihull West Midlands B90 4LF United Kingdom T: 0121 7112200 s.co.uk E: fiona.french@aistore W: www.aistores.co.uk

Albion Chairs Limited

Albion House Lane End Road High Wycombe HP12 4HG Buckinghamshire United Kingdom T: 01494 464656 m E: phil@albionchairs.co

36 Dashwood Avenue High Wycombe HP12 3DX Buckinghamshire United Kingdom T: 01494 524222 .co.uk E: mita.parola@hands

Via San Leonardo Maurizio 24/26/28 Prato Italy T: 00 390 57451011 iflex.com E: marco.magni@magn

Harvest House Cranborne Road Potters Bar 3JF Hertfordshire EN6 United Kingdom T: 01707 855555 E: mbinns@ajbinns.com

Limited Alexander Cleghorn Newbridge Road Tiptree Colchester Essex CO5 OJA United Kingdom T: 01621 815551 k E: glenc@alexcleg.co.u

Abet Limited

70 Roding Road Park London Industrial London E6 4LS United Kingdom T: 020 7473 6910 .uk E: jwoodham@abet.ltd

Alpha Office Furniture

nal Limited Accuride Internatio Liliput Road Estate Brackmills Industrial Northampton NN4 7AS Northamptonshire United Kingdom T: 01604 761111 ide.com E: saleseurope@accur e.com W: www.accuride-europ

g GmbH ADVANSA Marketin 192

Caldenhofer Weg Haus 1 59063 Hamm Germany 0 T: 00 49 23818785 nsa.com E: Sabine.Timmel@adva W: www.advansa.com

AFI Group Limited

17-20 Greenfield Royston 5HN Hertfordshire SG8 United Kingdom T: 01763 241007 E: dr@AFIltd.co.uk Siddal House Forest Edge ough Forest Road, Loughbor 3HQ Leicestershire LE11 United Kingdom T: 01509 264112 E: anthony@ah07.com

Limited

Unit 1e Complex Broomhill Business Tallaght Broomhill Road, of Ireland Dublin 24 Republic T: 00 353 14599299 rniture.com E: hilary@alphaofficefu niture.com W: www.alphaofficefur

Andy Thornton Limited

Rosemount Works Huddersfield Road Elland 0EE West Yorkshire HX5 United Kingdom T: 01422 376000 rnton.com E: marketing@andytho.com W: www.andythornton

Arch Coatings UK

A1 Business Park Knottingley Road Knottingley 0BU West Yorkshire WF11 United Kingdom T: 01977 673363 icals.com E: pmason@archchem k W: www.sayerlack.co.u

Davy Drive Estate North West Industrial Peterlee SR8 2JF County Durham United Kingdom T: 0191 5180451 terlee.bhk.de E: david.mackenzie@pe W: www.bhkukltd.com

Blum UK Limited

School Road University Campus Newham Launceston Tasmania 7248 Australia 5 T: 00 61 36326615 u E: info@furntech.org.a u W: www.furntech.org.a

ls Avocet Dye and Chemica Company Limited Birds Royd Lane Brighouse West Yorkshire HD6 1LQ United Kingdom T: 01484 401221 co.uk E: paul@avocet-dyes. o.uk W: www.avocet-dyes.c

BbBb Bailey Of Bristol s t/a Bailey Caravan Lane

Boss Design Limited

Boss Drive Off New Road Dudley 8SZ West Midlands DY2 United Kingdom T: 01384 455570 ign.co.uk E: mbarrell@boss-des

Bostik Limited

Common Road Stafford 3EH Staffordshire ST16 United Kingdom T: 01785 272727 stik.com E: industrial.sales@bo W: www.bostik.co.uk

BP Ergo Limited

K52 MIDC Hingna Road Nagpur Maharashtra 440016 India 41 T: 00 91 71042378 .com E: nitinsudame@bpergo

Boards Bridec Melamine Limited

Baker Bedford Limited

Romaldkirk Road Metz Bridge Middlesborough Cleveland TS2 1XA United Kingdom T: 01642 220886 ford.co.uk E: ian.pike@bakerbed

Bastion Security Installations Ltd

16e Follingsby Close Follingsby Park Gateshead Tyne and Wear NE10 8YF United Kingdom T: 0191 4193777 espoke.co.uk E: neilbrown@bastionb

Unit 16 Park Pullocks Hill Business Pullocks Hill Greenfield Road, 5EU Bedfordshire MK45 United Kingdom T: 01525 718006 furniture 2009-2010. Leading

Mandeville Drive Kingston Milton Keynes MK10 0AW Buckinghamshire United Kingdom T: 01908 285700 m.com E: mark.richardson@blu W: www.blum.com

16-30 South Liberty Ashton, Bristol Avon BS3 2SS United Kingdom T: 0117 9665967 ans.co.uk E: nickh@bailey-carav

Arrol Design Limited Limited t/a Milieu Design

Association Yearbook

BHK (UK) Limited

g Australasian Furnishin ent Research & Developm - AFRDI) Institute (Furntech

Alessanderx SpADa Porto

A J Binns Limited

Clouds Hill Verriotts Lane Bridport Morcombelake, nr.

Dorset DT6 6DU United Kingdom T: 07940 874930 E: nigel@bednest.com W: www.bednest.com

Unit Q1 Capital Point Park Capital Business Parkway Cardiff 2PU Glamorgan CF3 United Kingdom T: 02920 778918

Unit 3/4 Whitehall Farm Estate Croxton PE19 6SS Cambridgeshire United Kingdom T: 01844 353186

Fermke 8 32694 Dorentrup Humfeld Germany 0 T: 00 49 52659488 E: info@ah-meyer.de

Bednest Limited

Association of Master Furnishers Upholsterers & Soft

Alcast UK

A & H Meyer GmbH

Furniture Industry Research

ent Associated Independ Stores Limited

Airsprung Beds Limited Estate

A & F Howland (Wycombe) Limited

East) LLC

PO Box 462 Muscat Al Khuwair, Pc 133, Sultanate of Oman T: 00 968 24596740 an@ E: customerservice.om asianpaints.com

London EC1M 7AP United Kingdom T: 020 7566 7466 W: www.ahrend.com

AaAa

AH07.com Limited

Asian Paints (Middle

Ahrend Limited Buildings 17 Charter House

details For more up to date s Directory go to the Supplier on www.fira.co.uk

Companies feature alphabetically under their principal business activity within these sections, making it easy for the user to find a supplier.

Full details of members can be found in the Alphabetical Section of the publication. A list of classified headings can be found on the Classified Index pages. This section includes adverts in each category from members and non-members of FIRA, however only members are included in the listing.

52

Alphabetical Members FIRA members current at 01 July 2009.

1. Furniture 2. Materials & Components 3. Services

West Bay Road Bridport Dorset DT6 4EH United Kingdom T: 01308 456684 k E: general@bridec.co.u W: www.bridec.co.uk

Bridgend Office Furniture Tower House Tower Close Bridgend 3TH Mid Glamorgan CF31 United Kingdom T: 01656 661061 E: sales@bof.co.uk W: www.bof.co.uk

BrightHouse

500 Leavesden Park 5 Hercules Way Watford 7GS Hertfordshire WD25 United Kingdom T: 01923 488200 ouse.co.uk E: dene.hamill@brightho.uk W: www.brighthouse.c www.fira.co.uk

expertise

63

Classified Furniture Bathrooms Baths

Cavalier Marketing Limited T: 01535 613830 Senoplast (UK) Limited T: 01952 243999

Cabinets

Bridec Melamine Boards Limited T: 01308 456684 Cavalier Marketing Limited T: 01535 613830 Dennis and Robinson Limited t/a Manhattan Furniture T: 01903 755321 JTC Furniture Group T: 01382 833832

Sinks

The Furniture Barn T: 01858 466646 Ventura Corporation Ltd T: 0118 977 2032

Bedroom and Beds

Bedside Tables

The Symphony Group Plc T: 01226 446000

Air Beds

Spacewood Furnishers PVT Limited T: 00 91 7104235968 Ventura Corporation Ltd T: 0118 977 2032

Children’s Bed Units Bednest Limited T: 07940 874930 ETB Furniture Limited T: 01244 659012 Witley Jones Furniture Limited T: 01299 828888

Plan it Contracts Limited T: 0141 883 8741 The Symphony Group Plc T: 01226 446000 Woodberry Bros & Haines Limited T: 08700 600555

Cots Bednest Limited T: 07940 874930 Dorel UK Limited T: 020 8236 0707

Custom

Divans

JTC Furniture Group T: 01382 833832 Plan it Contracts Limited T: 0141 883 8741

Elite Bedding Company Limited T: 0141 429 1124 Kayfoam Woolfson Limited T/A Kaymed T: 00 353 14192939

Fittings

Multibends Ltd Unit 7, Beaver Industrial Estate Midhurst Road Liphook Hampshire GU30 7EU United Kingdom T: 01428 724477 E: info@multibends.co.uk W: www.multibends.co.uk

Blum UK Limited T: 01908 285700 Window Fabrications and Fixing Supplies Limited T: 024 7658 5770

Sanitary Ware

Cavalier Marketing Limited T: 01535 613830 The Symphony Group Plc T: 01226 446000

Classified 74 Materials & Components

Actions and Mechanisms Accuride International Limited T: 01604 761111 Blum UK Limited T: 01908 285700 Seminar Components (UK) T: 01792 588553

Dan Foam Aps T: 00 45 63434345 Heartlands Furniture (Wholesale) Ltd T: 0121 565 6750 Interwood Limited T: 00 84 87220676 Lifestyle & Forbidden City UK Limited T: 01622 685750 MFC Group (UK) Limited T: 01926 843437 Moore Universal Trading Limited T: 01223 896100 Steinhoff UK Beds T: 01684 855507

Furniture Industry Research Association Yearbook 2009-2010. Leading furniture

expertise

Drawers Blum UK Limited T: 01908 285700 ETB Furniture Limited T: 01244 659012 MFC Group (UK) Limited T: 01926 843437 Window Fabrications and Fixing Supplies Limited T: 024 7658 5770 Woodberry Bros & Haines Limited T: 0870 060 0555

Henkel Technologies House Wood Lane End Hemel Hempstead Heretfordshire HP2 4RQ United Kingdom T: 01422 278236 W: www.henkel.com Revertex Finewaters Sdn Bhd T: 00 603 33428625 Sovereign Chemicals Park Road Barrow-in-Furness Cumbria LA14 4EQ United Kingdom T: 01229 870800 E: sales@sovchem.co.uk W: www.sovchem.co.uk

Coillte Panel Products UK Limited Persimmon House Anchor Boulevard Crossways Business Park Dartford Kent DA2 6QH United Kingdom T: 01322 424900 E: laura.ladd@coillte.com W: www.coillte.com Geaves & Partners T: 01245 329922 Pfleiderer Industrie Limited T: 01625 660410 QK Honeycomb Products Limited T: 01449 612145 Spacewood Furnishers PVT Limited T: 00 91 7104235968 Timbmet T: 01865 862223

Board Materials and Timber

Elite Bedding Company Limited T: 0141 429 1124

Erskine Consultants Limited T: 07923 572995 Therefore Limited, Product Design Consultants T: 020 7927 9940

Custom Made Furniture Castle Post Form Products T: 01797 224074 Chelsom Limited T: 01253 831450 Custom Consoles Limited T: 01525 379909 Hayes & Finch Limited T: 0151 523 6303 JCM Seating Solutions Limited T: 01733 405830 Plan it Contracts Limited T: 0141 883 8741 Zubair Furnishing LLC T: 00 96 824610800

Harnser Limited T: 01508 532266 Zubair Furnishing LLC T: 00 96 824610800

Designers Department of Finance and Personnel (NI) T: 028 9051 8365 Harris Cox Woodcraft Limited T: 01752 788333 Maher Reynolds Furniture Limited T: 0121 602 6942 Therefore

Limited, Product Design Consultants T: 020 7927 9940 Thorpe Kilworth Limited T: 01536 273427

Education and Training

Fabric Treatment Fabric Flare Limited T: 01502 711211

Facilities Management Erskine Consultants Limited T: 07923 572995

Factory Production Runs Harris Cox Woodcraft Limited T: 01752 788333

Flame Retardant Treatment Arch Coatings UK T: 01977 673363

Alexander Cleghorn Limited T: 01621 815551

Ceiling, Flooring and Partitions

www.fira.co.uk

Bridec Melamine Boards Limited T: 01308 456684 Bushboard T: 01933 232200

Geaves & Partners T: 01245 329922

Components

www.fira.co.uko openboxpublishing.co.uk Furniture Industry Research

Association Yearbook 2009-2010.

Accuride International Limited T: 01604 761111

Adhesive

Furniture Industry Research Association Yearbook 2009-2010. Leading furniture

expertise

Leading furniture expertise www.fira.co.uk

For information about how we can help visit our website www.fira.co.uk

Bostik Limited T: 01785 272727 Hafele UK Limited T: 01788 548608

Furniture Industry Research Association Yearbook 2009-2010. Leading furniture expertise

77 Customised Office Solutions

Chamois Furnishings Limited T: 01902 864685

Carpet Fitting Consultancy

Accessories Accuride International Limited T: 01604 761111 Hafele UK Limited T: 01788 548608 The Furniture Barn T: 01858 466646

Steinhoff UK Beds T: 01684 855507 Vi-Spring Limited T: 01752 366311

Showers

Cavalier Marketing Limited T: 01535 613830 JTC Furniture Group T: 01382 833832 Senoplast (UK) Limited T: 01952 243999

Bathrooms Design

Bunk Beds

Australasian Furnishing Research & Development Institute (Furntech - AFRDI) T: 00 61 363266155 ETB Furniture Limited T: 01244 659012 Heartlands Furniture (Wholesale) Ltd T: 0121 565 6750

Bedframes

Multi Surface Fabrications Limited Whinbank Park Whinbank Road Aycliffe Business Park Newton Aycliffe County Durham DL5 6AY United Kingdom T: 01325 308444 E: graeme.kavanagh@msfl.uk.com W: www.msfl.uk.com

Classified Services

Bridec Melamine Boards Limited T: 01308 456684 ETB Furniture Limited T: 01244 659012 Greenapple Systems Limited T: 01727 872525 MFC Group (UK) Limited T: 01926 843437

www.fira.co.uk

www.fira.co.uk

Alphabetical Members FIRA members current at 01 July 2009.

For more up to date details go to the Suppliers Directory on www.fira.co.uk

AaAa A & F Howland (Wycombe) Limited

36 Dashwood Avenue High Wycombe Buckinghamshire HP12 3DX United Kingdom T: 01494 524222 E: mita.parola@hands.co.uk

A & H Meyer GmbH Fermke 8 32694 Dorentrup Humfeld Germany T: 00 49 526594880 E: info@ah-meyer.de

A J Binns Limited

Harvest House Cranborne Road Potters Bar Hertfordshire EN6 3JF United Kingdom T: 01707 855555 E: mbinns@ajbinns.com

Abet Limited

70 Roding Road London Industrial Park London E6 4LS United Kingdom T: 020 7473 6910 E: jwoodham@abet.ltd.uk

Accuride International Limited Liliput Road Brackmills Industrial Estate Northampton Northamptonshire NN4 7AS United Kingdom T: 01604 761111 E: saleseurope@accuride.com W: www.accuride-europe.com

ADVANSA Marketing GmbH

Caldenhofer Weg 192 Haus 1 59063 Hamm Germany T: 00 49 238187850 E: Sabine.Timmel@advansa.com W: www.advansa.com

AFI Group Limited

17-20 Greenfield Royston Hertfordshire SG8 5HN United Kingdom T: 01763 241007 E: dr@AFIltd.co.uk

AH07.com Limited

Siddal House Forest Edge Forest Road, Loughborough Leicestershire LE11 3HQ United Kingdom T: 01509 264112 E: anthony@ah07.com

Ahrend Limited

17 Charter House Buildings London EC1M 7AP United Kingdom T: 020 7566 7466 W: www.ahrend.com

Airsprung Beds Limited

Canal Road Industrial Estate Trowbridge Wiltshire BA14 8RQ United Kingdom T: 01225 754411 E: sales@airsprungbeds.co.uk

Albion Chairs Limited

Albion House Lane End Road High Wycombe Buckinghamshire HP12 4HG United Kingdom T: 01494 464656 E: phil@albionchairs.com

Alcast UK

Unit 3/4 Whitehall Farm Estate Croxton Cambridgeshire PE19 6SS United Kingdom T: 01844 353186

Alessanderx SpA

Via San Leonardo Da Porto Maurizio 24/26/28 Prato Italy T: 00 390 57451011 E: marco.magni@magniflex.com

Alexander Cleghorn Limited Newbridge Road Tiptree Colchester Essex CO5 OJA United Kingdom T: 01621 815551 E: glenc@alexcleg.co.uk

Alpha Office Furniture Limited

Unit 1e Broomhill Business Complex Broomhill Road, Tallaght Dublin 24 Republic of Ireland T: 00 353 14599299 E: hilary@alphaofficefurniture.com W: www.alphaofficefurniture.com

Andy Thornton Limited

Rosemount Works Huddersfield Road Elland West Yorkshire HX5 0EE United Kingdom T: 01422 376000 E: marketing@andythornton.com W: www.andythornton.com

Arch Coatings UK

A1 Business Park Knottingley Road Knottingley West Yorkshire WF11 0BU United Kingdom T: 01977 673363 E: pmason@archchemicals.com W: www.sayerlack.co.uk

Arrol Design Limited t/a Milieu Design Limited

Unit 16 Pullocks Hill Business Park Greenfield Road, Pullocks Hill Bedfordshire MK45 5EU United Kingdom T: 01525 718006

Furniture Industry Research Association Yearbook 2009-2010. Leading furniture expertise

52 Asian Paints (Middle East) LLC PO Box 462 Al Khuwair, Pc 133, Muscat Sultanate of Oman T: 00 968 24596740 E: customerservice.oman@ asianpaints.com

Associated Independent Stores Limited

Bednest Limited

Clouds Hill Verriotts Lane Morcombelake, nr. Bridport Dorset DT6 6DU United Kingdom T: 07940 874930 E: nigel@bednest.com W: www.bednest.com

Sheward House Cranmore Avenue Shirley, Solihull West Midlands B90 4LF United Kingdom T: 0121 7112200 E: fiona.french@aistores.co.uk W: www.aistores.co.uk

BHK (UK) Limited

Association of Master Upholsterers & Soft Furnishers

Blum UK Limited

Australasian Furnishing Research & Development Institute (Furntech - AFRDI)

Boss Design Limited

Unit Q1 Capital Point Capital Business Park Parkway Cardiff Glamorgan CF3 2PU United Kingdom T: 02920 778918

School Road University Campus Newham Launceston Tasmania 7248 Australia T: 00 61 363266155 E: info@furntech.org.au W: www.furntech.org.au

Avocet Dye and Chemicals Company Limited Birds Royd Lane Brighouse West Yorkshire HD6 1LQ United Kingdom T: 01484 401221 E: paul@avocet-dyes.co.uk W: www.avocet-dyes.co.uk

BbBb Bailey Of Bristol t/a Bailey Caravans

Davy Drive North West Industrial Estate Peterlee County Durham SR8 2JF United Kingdom T: 0191 5180451 E: david.mackenzie@peterlee.bhk.de W: www.bhkukltd.com Mandeville Drive Kingston Milton Keynes Buckinghamshire MK10 0AW United Kingdom T: 01908 285700 E: mark.richardson@blum.com W: www.blum.com Boss Drive Off New Road Dudley West Midlands DY2 8SZ United Kingdom T: 01384 455570 E: mbarrell@boss-design.co.uk

Bostik Limited

Common Road Stafford Staffordshire ST16 3EH United Kingdom T: 01785 272727 E: industrial.sales@bostik.com W: www.bostik.co.uk

BP Ergo Limited

K52 MIDC Hingna Road Nagpur Maharashtra 440016 India T: 00 91 7104237841 E: nitinsudame@bpergo.com

Bridec Melamine Boards Limited

16-30 South Liberty Lane Ashton, Bristol Avon BS3 2SS United Kingdom T: 0117 9665967 E: nickh@bailey-caravans.co.uk

West Bay Road Bridport Dorset DT6 4EH United Kingdom T: 01308 456684 E: general@bridec.co.uk W: www.bridec.co.uk

Baker Bedford Limited

Bridgend Office Furniture

Bastion Security Installations Ltd

BrightHouse

Romaldkirk Road Metz Bridge Middlesborough Cleveland TS2 1XA United Kingdom T: 01642 220886 E: ian.pike@bakerbedford.co.uk

16e Follingsby Close Follingsby Park Gateshead Tyne and Wear NE10 8YF United Kingdom T: 0191 4193777 E: neilbrown@bastionbespoke.co.uk

Tower House Tower Close Bridgend Mid Glamorgan CF31 3TH United Kingdom T: 01656 661061 E: sales@bof.co.uk W: www.bof.co.uk

500 Leavesden Park 5 Hercules Way Watford Hertfordshire WD25 7GS United Kingdom T: 01923 488200 E: dene.hamill@brighthouse.co.uk W: www.brighthouse.co.uk www.fira.co.uk

Alphabetical Members British Coatings Federation The Stables Thorncroft Manor Thorncroft Drive Dorking Road Leatherhead Surrey KT22 8JB United Kingdom T: 01372 360660 E: hugh.williams@bcf.co.uk W: www.coatings.org.uk

BRW (UK) Limited

249-253 Cricklewood Broadway London NW2 6NX United Kingdom T: 020 8830 5544 E: abajek@brwuk.co.uk

Buckinghamshire New University

Library Queen Alexandra Road High Wycombe Buckinghamshire HP11 2JZ United Kingdom T: 01494 522141 E: journals@bucks.ac.uk W: www.bucks.ac.uk/library

BUK Limited

Unit 46 Symonds Farm Newmarket Road Risby Bury St Edmunds Suffolk IP28 6RE United Kingdom T: 01284 811666 E: sales@buk.co.uk W: www.buk.co.uk

Burbidge & Son Limited

Burnsall Road Canley, Coventry West Midlands CV5 6BS United Kingdom T: 02476 671600 E: jgwilliam@burbidge.co.uk

Burgess Furniture Limited

Hanworth Trading Estate Hampton Road West Feltham Middlesex TW13 6EH United Kingdom T: 020 8894 9231 E: sales@burgessfurniture.com W: www.burgessfurniture.com

Bushboard Limited

9-29 Rixon Road Finedon Road Industrial Estate Wellingborough Northamptonshire NN8 4BA United Kingdom T: 01933 232200 E: mvarney@bushboard.co.uk

CcCc Caledonian Furniture Manufacturing

15-17 Glencryan Road Carbrain Industrial Estate Cumbernauld Glasgow G67 2UH United Kingdom T: 01236 735180 E: sales@calfurn.co.uk

CareFlex Limited

Unit 1 Anchor Buildings 5 Battle Road Heathfield Industrial Estate Newton Abbot South Devon TQ12 6RY United Kingdom T: 01626 836440 E: grahame.jones@careflex.co.uk

Carleton Furniture Group Limited

Monkhill Pontefract West Yorkshire WF8 2NS United Kingdom T: 01977 700770 E: alanb@carletonfurniture.co.uk W: www.carletonfurniture.com

Castle Post Form Products

Rye Harbour Road Rye, East Sussex TN31 7TE United Kingdom T: 01797 224074 E: sales@castlepostform.co.uk

Castlebrook Furniture & Design Limited

Unit B Southern Cross IDA Business Park Southern Cross Route, Bray Co Wicklow Republic of Ireland T: 00 353 12117700 E: charlie.fearon@castlebrook.ie

Cavalier Marketing Limited

North Dean Road off West Lane Keighley West Yorkshire BD22 6QY United Kingdom T: 01535 613830 W: www.cavalierbathrooms.co.uk

Chamois Furnishings Limited Units 1-7 Showell Road Bushbury Wolverhampton West Midlands WV10 9LN United Kingdom T: 01902 864685 E: sales@chamois.co.uk W: www.chamois.co.uk

Chelsom Limited

Heritage House Clifton Road Blackpool Lancashire FY4 4QA United Kingdom T: 01253 831450 E: mike_ledger@chelsom.co.uk W: www.chelsom. co.uk

City Desk Manufacturing Limited

Bradford Road Cleckheaton West Yorkshire BD19 5BD United Kingdom T: 01274 852114 E: info@city-desk.co.uk W: www.city-desk.co.uk

Claremont Centre Limited

112 Cornwall Street South Kinning Park Glasgow Strathclyde G41 1AA United Kingdom T: 0141 4190437 E: paulj@claremont-centre.com W: www.claremont-centre.com

Furniture Industry Research Association Yearbook 2009-2010. Leading furniture expertise

53 CMD Limited (formerly DPG/Formfittings) Sycamore Road Eastwood Trading Estate Rotherham South Yorkshire S65 1EN United Kingdom T: 01709 829511 E: sales@cmd-ltd.com W: www.cmd-ltd.com

Coillte Panel Products UK Limited

Persimmon House Anchor Boulevard Crossways Business Park Dartford Kent DA2 6QH United Kingdom T: 01322 424900 E: Julie.Peek@Coillte.com

Colebrook Bosson and Saunders

35 Union Street London SE1 1SD United Kingdom T: 020 7940 4266 E: kevin.oliver@cbsproducts.co.uk

Colefax & Fowler Limited 118 Garratt Lane Wandsworth London SW18 4DJ United Kingdom T: 020 8874 6484 E: gill.harris@colefax.co.uk W: www.colefax.com

Community Playthings

Community Products (UK) Limited Brightling Road Robertsbridge East Sussex TN32 5DR United Kingdom T: 0800 387457 E: tonypotts@communityplaythings.co.uk

Confetti Constellations Limited

6-10 Convent Street Nottingham Nottinghamshire NG1 3LL United Kingdom T: 0115 9932332 E: jason@confetticonstellations.com

Counties Furniture Group

c/o Shropshire County Council The Shirehall Abbey Foregate Shrewsbury Shropshire SY2 6ND United Kingdom T: 01743 253373 E: marc@cfg.gov.uk

Crossbrook Furniture Limited 8 Marshgate Trading Estate Marshgate Drive Hertford, Hertfordshire SG13 7AJ United Kingdom T: 01992 584547 E: paula@crossbrook.co.uk

Custom Consoles Limited

Leedon House Billington Road Leighton Buzzard Bedfordshire LU7 4TN United Kingdom T: 01525 379909 E: gary@customconsoles.co.uk W: www.customconsoles.co.uk

DdDd Dan Foam Aps

Holmelund 43 Aarup 5560 Denmark T: 00 45 63434345 E: tmi@tempur.com

Decorative Panels Lamination Limited

Century House, Premier Way Lowfield Business Park, Elland West Yorkshire HX5 9HF United Kingdom T: 01484 658341 E: aw@decorativepanels.co.uk

Dennis and Robinson Limited t/a Manhattan Furniture Blenheim Road Lancing Business Park, Lancing West Sussex BN15 8UH United Kingdom T: 01903 755321 E: manhattan@manhattan.co.uk W: www.manhattan.co.uk

Department of Finance and Personnel (NI)

Properties Division Supplies And Stores Unit 10th Floor River House, High Street Belfast BT1 2AW United Kingdom T: 02890 518365 E: david.armstrong@dfpni.gov.uk

Design Research Limited 4 Northington Street London WC1N 2JG United Kingdom T: 020 7400 0500 E: constance@tomdixon.net

Designers Guild Limited

3 Latimer Place London W10 6QT United Kingdom T: 020 7893 7735 E: ahennessy@designersguild.com

Desk-Link (UK) Limited

Units 4 & 5 Tafarnaubach Industrial Estate Tredegar, Powys NP22 3AA United Kingdom T: 01495 711777 E: mikebugler@desklink.co.uk

DFS Furniture Company Plc 1 Rockingham Way Redhouse Interchange Adwick-Le-Street, Doncaster South Yorkshire DN6 7NA United Kingdom T: 01302 330365 E: andy.tweedale@dfs.co.uk

Don’t Lean Back (dlb) Ltd 20 Selby Close Chislehurst Kent BR7 5RU United Kingdom T: 0845 2578850 E: tomwates@dlbltd.co.uk

Dorel UK Limited

Hertsmere House Shenley Road, Borehamwood Hertfordshire WD6 1TE United Kingdom T: 020 8236 0707 E: d.parsons@uk-dorel.com W: www.dorel.co.uk www.fira.co.uk

Alphabetical Members Drury Adams Limited

New Hey Mill Newchurch Road, Bacup Lancashire OL13 0BH United Kingdom T: 01706 874000 E: susanna.sullivan@druryadams.co.uk

Dublin Institute of Technology Library Central Service Unit Lower Rathmines Road Dublin 6 Republic of Ireland T: 00 353 14023000 E: ann.mcsweeney@dir.ie

Duropal GmbH

Westring 19-21 D-59759 Arnsberg Germany T: 00 49 2932302-8

Dwell Retail Limited

1 Hills Place Oxford Circus London W1F 7SA United Kingdom T: 0845 6759074 E: tom.markham@dwell.co.uk

EeEe EFG Office Furniture Limited 3 Clearwater Lingley Mere Business Park Warrington Cheshire WA5 3UZ United Kingdom T: 01925 715300 E: dave.huss@efgoffice.co.uk W: www.efgoffice.co.uk

Egger (UK) Limited

Anick Grange Road Hexham Northumberland NE46 4JS United Kingdom T: 01434 602191 E: harvey.wright@egger.com

Elastogran UK Limited

Alfreton Trading Estate Wimsey Way, Somercotes Derbyshire DE55 4NL United Kingdom T: 01773 607161 E: gary.jackson@elastogran.co.uk W: www.elastogran.de

Elite Accessories Limited Unit 3 Lawster House 140 South Street Dorking, Surrey RH4 2EU United Kingdom T: 01306 883615 E: james@tekzone.co.uk

Elite Bedding Company Limited 121-135 Moffat Street Glasgow Strathclyde G5 0NG United Kingdom T: 0141 4291124 E: info@simplyelite.co.uk W: www.simplyelite.co.uk

Elite Office Furniture UK Limited Brittania Way Goole East Yorkshire DN14 6EF United Kingdom T: 01405 746000 E: mark@elite-furniture.co.uk

Eme Furniture

Blackaddie Road Sanquhar Dumfries & Galloway DG4 6DE United Kingdom T: 01659 50404 E: caroline.mcmillan@emefurniture.co.uk W: www.emefurniture.co.uk

Emergent Crown Contract Office Furniture Ltd

59 Pellon Lane Halifax West Yorkshire HX1 5BE United Kingdom T: 01422 349 119 E: sales@emergent-crown.co.uk

Erskine Consultants Limited

54 FfFf F F E Consulting

117-121 Curtain Road London EC2A 3AD United Kingdom T: 020 7729 1414 E: debbie.coventry@ffeconsulting.com W: www.ffeconsulting.com

Fabric Flare Limited

Gosford Road, Beccles Suffolk NR34 9QP United Kingdom T: 01502 711211 E: info@fabricflare.co.uk W: www.fabricflare.co.uk

3 Chase Court Sherburn Village Durham County Durham DH6 1QZ United Kingdom T: 07923 572995 E: info@erskineconsultants.co.uk W: www.erskineconsultants.com

Fairwinds Europe Limited

Essex Upholstery Ltd

Fashion Futures Limited

Unit 7 Coopers Way Temple Farm Industrial Park Southend-on-Sea Essex SS2 5TE United Kingdom T: 01702 614444 E: grahame@essexupholstery.com

Established & Sons Limited

5-7 Wenlock Road London N1 7SL United Kingdom T: 020 7608 0990 E: alan@establishedandsons.com W: www.establishedandsons.com

ETB Furniture Limited

Unit 3 Saltney Business Centre High Street Saltney Chester Cheshire CH4 8SE United Kingdom T: 01244 659012 E: enquiries@etbfurniture.co.uk

Eurotek Office Furniture Limited Southern Cross Trading Estate Bognor Regis West Sussex PO22 9SB United Kingdom T: 01243 828921 E: sales@eof.co.uk W: www.eof.co.uk

Evertaut Limited

Lions Drive Shadsworth Business Park Blackburn Lancashire BB1 2QS United Kingdom T: 01254 297880 E: sales@evertaut.co.uk W: www.evertaut.co.uk

Exel Industrial FIRA Research Partner

Unit 4 Lockflight Buildings Wheatlea Industrial Estate Wigan Lancashire WN3 6XR United Kingdom T: 01942 829111 E: nwalker@exel-uk.com

Furniture Industry Research Association Yearbook 2009-2010. Leading furniture expertise

Fairwinds House Faraday Drive Stourbridge Road, Bridgnorth Shropshire WV15 5BA United Kingdom T: 01746 767108 E: michelle@fairwinds.co.uk 1 Mace Lane, Ashford Kent TN24 8EP United Kingdom T: 01233 625227 E: adjustoform@btconnect.com

FD Kitchens Limited

Clough Sawmills Gardner Road, Prestwich Manchester M25 3HU United Kingdom T: 0161 7988695 E: stuartseddon@fdkitchens.co.uk

Fellowes UK Limited

Yorkshire Way West Moor Park, Doncaster South Yorkshire DN3 3FB United Kingdom T: 01302 836882 E: mjimmison@fellowes.com

Ferco Seating Systems Limited

Flexiform Business Furniture Limited 1392 Leeds Road, Bradford West Yorkshire BD3 7AE United Kingdom T: 01274 706206 E: nickh@flexiform.co.uk

Foreign and Commonwealth Office Old Admiralty Building Room 1/50, Whitehall London SW1A 2PA United Kingdom T: 020 7008 1500 E: amanda.gray2@fco.gov.uk

Forest Research Institute Malaysia (FRIM)

Timber Process And Technology Programme Product Development Division 52109 Kepong, Selangor Darul Ehsan 52109 Malaysia E: arshad@frim.gov.my

Formica Limited

Unit 11 Silverfox Way Cobalt Business Park, North Shields Tyne and Wear NE27 0QJ United Kingdom T: 0191 2592648 E: jason.farmer@formica-europe.com W: www.formica.com

Fray Design Limited

Ghyll Way Airedale Business Centre Keighley Road, Skipton North Yorkshire BD23 2TZ United Kingdom T: 01756 704040 E: sales@fraydesign.co.uk W: www.fraydesign.co.uk

GgGg Geaves & Partners

Unit 28 Atcham Business Park Shewsbury Shropshire SY4 4UG United Kingdom T: 08458 123100 E: janice@fercoseating.co.uk

Lyon House 81 Haltwhistle Road South Woodham Ferrers Chelmsford, Essex CM3 5ZA United Kingdom T: 01245 329922 E: info@geaves.com W: www.geaves.com

Finsa UK Limited

General Traders Limited

Vittoria Dock Complex Duke Street, Birkenhead Wirral CH41 1EY United Kingdom T: 0151 6512400 E: uk@finsa.com

FIRA International Ltd

69 Woodstock Road Golders Green London NW11 8QH United Kingdom T: 020 8209 0108 E: bob@relaxan.com W: www.relaxsan.com

Maxwell Road Stevenage Hertfordshire SG1 2EW United Kingdom T: 01438 777700 E: preynolds@fira.co.uk W: www.fira.co.uk

Global Furniture Alliance Limited

Fitzsimons Fitted Kitchens Limited

Godfrey Syrett Limited

Laracor Trim, County Meath Republic of Ireland T: 00 353 469481100 E: info@fitzsimonskitchens.ie W: www.fitzsimonskitchens.ie

Unit 46 Symondscliffe Way, Caldicot Monmouthshire NP26 5PW United Kingdom T: 01291 426980 E: james@gfa.uk.com Eagle Works Planet Place, Killingworth Newcastle-Upon-Tyne Tyne and Wear NE12 6DY United Kingdom T: 0191 2681010 E: mike@godfreysyrett.co.uk www.fira.co.uk

Alphabetical Members Godrej & Boyce Mfg Co Ltd (Head Office) Plant 4 Interio Marketing Pirojsha Nagar Vikhroli (w) Mumbai, 400079 India T: 00 91 2267962473 E: buvanesh@godrej.com W: www.godrejinterio.com

Gopak Limited

Range Road Hythe Kent CT21 6HG United Kingdom T: 01303 265751 E: info@gopak.co.uk W: www.gopak.co.uk

Gordon Ellis and Company Trent Lane Castle Donington Derby Derbyshire DE74 2PY United Kingdom T: 01332 810504 E: bill.ellis@gordonellis.co.uk

Gower Furniture Limited

Harnser Limited

Units 5-8 Santareen Road Long Stratton Norfolk NR15 2NZ United Kingdom T: 01508 532266 E: sales@harnserltd.co.uk

Harris Cox Woodcraft Limited Belliver Way Belliver Industrial Estate Roborough Plymouth PL6 7BP United Kingdom T: 01752 788333 E: sales@harriscox.co.uk W: www.harriscox.co.uk

Harveys Furnishing Group

Amberley House Dolphin Park Dolphin Way, Purfleet Essex RM19 1NZ United Kingdom T: 01708 869146 E: jblock@harveys-furnishing.co.uk

Hawk Furniture Limited

Holmfield Industrial Estate Holmfield Halifax West Yorkshire HX2 9TN United Kingdom T: 01422 232200 E: alan.young@gower-furniture.co.uk

Hawk Landings Skiff Lane Holme Upon Spalding Moor York, East Yorkshire YO43 4BB United Kingdom T: 01430 861229 E: phil@hawkfurniture.co.uk W: www.hawkfurniture.co.uk

Greenapple Systems Limited

Haworth UK Limited

6 Curo Park Park Street Frogmore St Albans Hertfordshire AL2 2DD United Kingdom T: 01727 872525 E: louise@greenapple.co.uk W: www.greenapple.co.uk

Gresham Office Furniture Limited Platinum Park Lynstock Way Horwich, Bolton Lancashire BL6 4SA United Kingdom T: 01204 664422 E: Karl.Anderson@gof.co.uk

HhHh Habitat UK Limited

42-46 Princelet Street London E1 5LP United Kingdom T: 020 7614 5500 E: mark.liddiard@habitat.co.uk W: www.habitat.co.uk

Hafele UK Limited

Swift Valley Industrial Estate Rugby Warwickshire CV21 1RD United Kingdom T: 01788 548608 E: silvia.cognolato@hafele.co.uk

Hands Of Wycombe

36 Dashwood Avenue High Wycombe Buckinghamshire HP12 3DX United Kingdom T: 01494 524222 E: info@hands.co.uk W: www.hands.co.uk

55 HM Prison Enterprise Services Accounts Payable Shared Services Phoenix House PO Box 746 Newport Gwent NP20 9BB United Kingdom T: 0845 0103504

Homag U.K. Limited

Home Retail Group

Interwood Limited

489-499 Avebury Boulevard Saxon Gate West Milton Keynes Buckinghamshire MK9 2NW United Kingdom T: 08451 240044

Homebase Limited

Avebury 489 -499 Avebury Boulevard Saxon Gate West Central Milton Keynes Buckinghamshire MK9 2NW United Kingdom T: 01908 603483 E: billyquinn@homebase.co.uk

Howarth Windows and Doors

Hayes & Finch Limited

Howden Joinery Co.

Cranford Street Smethwick Birmingham West Midlands B66 2TA United Kingdom T: 0121 5656750 E: info@heartlandsfurniture.co.uk

Herman Miller Limited

Village Green Methuen Park Chippenham Wiltshire SN14 0GF United Kingdom T: 0845 2267201 E: rebecca_ricardo@hermanmiller.com W: www.hermanmiller.co.uk

HF Group Acquisition Company Limited t/a MKD Cornbrook 2 Brindley Road Old Trafford Manchester Lancashire M16 9HQ United Kingdom T: 0161 8722422 E: robert.day@mkdh.co.uk

Furniture Industry Research Association Yearbook 2009-2010. Leading furniture expertise

Interfoam Limited

15-16 Ronald Close Woburn Road Industrial Estate Kempston Bedfordshire MK4 7SH United Kingdom T: 01234 855355 E: dave@interfoam.co.uk

FIRA Research Partner The Dock, Humber Bank East New Holland Barrow-Upon-Humber South Humberside DN19 7RT United Kingdom T: 01469 530577 E: mtoner@howarth-timber.co.uk

Heartlands Furniture (Wholesale) Ltd

Bridgeman Street Walsall West Midlands WS2 9NW United Kingdom T: 01922 638821 E: linda.hewitt@intercoat-paints.co.uk

Willow Farm Business Park Castle Donington Derbyshire DE74 2US United Kingdom T: 01332 856500 E: info@homag-uk.co.uk

Canon Court Brewhouse Yard St Johns Street Clerkenwell London EC1V 4JQ United Kingdom T: 020 7324 1360 E: paul.barker@haworth.com Hanson Road Aintree Liverpool Merseyside L9 7BP United Kingdom T: 0151 5236303 E: andrewware@hfltd.com

Intercoat Industrial Paints Limited

Supply Division Thorpe Road Howden East Yorkshire DN14 7PA United Kingdom T: 01430 434131 E: daniel.carnerero@galiform.com

IiIi Ideal Standard UK Limited

Old Road Armitage Rugeley Staffordshire WS15 4BT United Kingdom T: 01543 490253 E: pbrettel@idealstandard.com

Ideas Limited

Interoute Building Rycote Lane Thame Oxfordshire OX9 2JB United Kingdom T: 0870 4606180 E: keith@ideas.ltd.uk

Imperial Office Furniture Limited Unit 8 Bankfield Business Park Quebec Street, Bolton Lancashire BL1 4BP United Kingdom T: 01204 364602 E: jens.nussbaum@imperialfurniture.co.uk

134 Einstein Street Bihn Tho Ward Thu Duc Ho Chi Minh City Vietnam T: 00 84 87220676 E: aaron@interwoodvn.com W: www.interwoodvn.com

Isis Concepts Limited

57 High Street Tetsworth Thame Oxfordshire OX9 7BS United Kingdom T: 01844 280100 E: ntopliss@isisconcepts.co.uk

JjJj Jameson Seating Limited

320 Cheapside Digbeth, Birmingham West Midlands B5 6AX United Kingdom T: 0121 6226620 E: info@jamesonseating.co.uk W: www.jamesonseating.co.uk

JCM Seating Solutions Limited

15-18 Maxwell Road Woodston Industrial Estate Peterborough Cambridgeshire PE2 7HU United Kingdom T: 01733 405830 E: enquiries@jcmseating.co.uk W: www.jcmseating.co.uk

JIG (UK) Limited

Hurlingham Business Park Fulbeck Heath Grantham Lincolnshire NG32 3HL United Kingdom T: 01400 262196 E: paul@jig.co.uk

John Cotton (Mirfield) Limited Nunbrook Mills Huddersfield Road Mirfield West Yorkshire WF14 0EH United Kingdom T: 01924 496571 E: stevem@johncotton.co.uk W: www.johncotton.co.uk

John Lewis Plc

171 Victoria Street London SW1E 5NA United Kingdom T: 020 7828 1000 E: elizabeth_hart@johnlewis.co.uk www.fira.co.uk

Alphabetical Members

56

JRG Group Limited

Kinnarps AB

Lansdowne Interiors

JTC Furniture Group

Kinsman Associates Limited c/o OMK Asssociates Ltd

Lee & Plumpton Limited

3 Crompton Way North Newmoor Industrial Estate Irvine, Ayrshire KA11 4HU United Kingdom T: 0871 2008080 E: ian.b@jrgfiresurrounds.com Camperdown Works Harrison Road, Dundee Tayside DD2 3SN United Kingdom T: 01382 833832 E: ian.gordon@jtcfurnituregroup.com W: www.jtcfurnituregroup.com

KkKk Kab Seating Limited

Research & Development Group Stone Circle Road Round Spinney Industrial Estate Northampton Northamptonshire NN3 8RS United Kingdom T: 01604 641522 E: david.hale@cvgrp.com W: www.kabseating.com

Kai1 Limited

Unit 12 Wycke Hill Business Park Malden Essex CM9 6UZ United Kingdom T: 01621 851515 E: leaders@hotmail.com

Kayfoam Woolfson Limited t/a Kaymed

Bluebell Industrial Estate Naas Road, Dublin 12 Republic of Ireland T: 00 353 14192939 E: ngernon@kaymedworld.com W: www.kaymedworld.com

Kemble and Company Limited

Mount Avenue Bletchley, Milton Keynes Buckinghamshire MK1 1JE United Kingdom T: 01908 371771 E: paul_sandifer@gmx.yamaha.com

Kesterport Limited

Kestrel House Hanworth Lane, Chertsey Surrey KT16 9JX United Kingdom T: 01932 573600 E: sales@kesterport.com W: www.kesterport.com

Keter (UK) Limited

Unit 12 Woodgate Business Park Clapgate Lane, Birmingham West Midlands B32 3DB United Kingdom T: 0121 4226633 E: ed.reed@keter.co.uk W: www.outstanding-keter.co.uk

Kinnarps (UK) Limited Newlands Drive Colnbrook Slough Berkshire SL3 0DX United Kingdom T: 01753 681860 E: sales@kinnarps.co.uk W: www.kinnarps.co.uk

52188 Kinnarp Sweden T: 00 46 51538140 E: tomas.ekstrom@kinnarps.se W: www.kinnarps.com

Stephen Building 30 Stephen Street London W1T 1QR United Kingdom T: 020 7631 1335 E: matt.osborne@omkassociates.com W: www.omkassociates.com

60 New Town Road Hove, East Sussex BN3 6AB United Kingdom T: 01273 203900 E: dawn.norman@marshas.co.uk W: www.marshas.co.uk Bunns Bank Attleborough Norfolk NR17 1QD United Kingdom T: 01953 453830 W: www.leeandplumpton.co.uk

Leeds Metropolitan University

Pottery Lane West Whittington Moor, Chesterfield Derbyshire S41 9BN United Kingdom T: 01246 260123 E: tim.lipscomb@kmfurniture.com

The Headingley Library James Graham Building Headingley Campus Leeds West Yorkshire LS6 3QS United Kingdom T: 0113 2832600 W: www.leedsmet.ac.uk

Knightsbridge Furniture Productions

Lifestyle & Forbidden City UK Limited

KM Furniture Limited

191 Thorton Road Bradford West Yorkshire BD1 2JT United Kingdom T: 01274 731442 E: naustin@knightsbridge-furniture.co.uk W: www.knightsbridge-furniture.co.uk

Komac Limited

Units 17-18 Narrow Boat Way Blackbrook Valley Industrial Estate Dudley, West Midlands DY2 0XG United Kingdom T: 01384 481396 E: admin@komac.co.uk W: www.komac.co.uk

Komfort Workspace Plc

Whittle Way Crawley West Sussex RH10 9RT United Kingdom T: 01293 592500 E: steve.butler@komfort.com W: www.komfort.com

Kronospan Limited

Chirk Wrexham, Clwyd LL14 5NT United Kingdom T: 01691 773361 E: b.hipkiss@kronospan.co.uk W: www.kronospan.co.uk

LlLl L Whitaker (1983) Limited

Royle House Cowm Top Business Park Cowm Top Lane, Rochdale Lancashire OL11 2PU United Kingdom T: 01706 758358 E: sales@whitakerservices.co.uk W: www.whitakerservices.co.uk

Lancashire County Council Furnishing Property Group PO Box 26 County Hall, Preston Lancashire PR1 8RE United Kingdom T: 01772 531036 E: john.thompson@property. lancscc.gov.uk W: www.lancashire.gov.uk

Furniture Industry Research Association Yearbook 2009-2010. Leading furniture expertise

Unit 9 Viewpoint, Boxley Road Maidstone Kent ME14 2DZ United Kingdom T: 01622 685750 E: enquiries@lifestyleeurope.eu W: www.lifestyleeurope.eu

Link 51 (Storage Products) Link House Halesfield 6, Telford Shropshire TF7 4LN United Kingdom T: 0800 1695151 E: enquiries@link51.co.uk W: www.link51.co.uk

Lloyd Pascal and Company Limited

112 Cherrywood Road Bordesley Green Birmingham West Midlands B9 4JJ United Kingdom T: 0121 7537720 E: peteru@lloydpascal.co.uk W: www.lloydpascal.co.uk

Logic Office Group Plc

Micklebring Way Hellaby Industrial Estate Rotherham South Yorkshire S66 8QD United Kingdom T: 01709 531931 E: gary.marshall@logic-office.com W: www.logic-office.co.uk

Lombok Limited

Unit 2, The Gasworks 2 Michael Road London SW6 2AD United Kingdom T: 020 31023341 E: alex@lombok.co.uk

London Metropolitan University (City)

Academic Services Acquisitions Unit Calcutta House Old Castle Street London E1 7NT United Kingdom T: 020 7133 4200 E: acqunit.city@londonmet.ac.uk W: www.londonmet.ac.uk

Lyndale Compact

Vinces Road, Diss Norfolk IP22 3HG United Kingdom T: 01379 640500 E: athurston@lyndalecompact.co.uk W: www.lyndalecompact.co.uk

MmMm Magnet Limited

Technical Department Allington Way Yarm Road Industrial Estate Darlington County Durham DL1 4XT United Kingdom T: 01325 469441 E: bfoster@magnet.co.uk

Maher Reynolds Furniture Limited

40 St Judes Road West Wolverhampton West Midlands WV6 0DA United Kingdom T: 0121 6026942 E: steve.m@mrfdesign.co.uk W: www.mrfdesign.co.uk

Malaysian Timber Industry Board Level 13-17 Menara Pgrm 8 Jalan Pudu Ulu Cheras PO Box 10887 Kuala Lumpur 50728 Malaysia T: 00 663 92822235 E: ruzainah@mitb.gov.my

Manifattura Italiana Divani Spa

Contrada Serritello La Valle Matera, 75100 Italy T: 00 39 0835303345 E: graguso@midspa.com W: www.manifatturaitalianadivani.it

Marks and Spencer Plc

Waterside House 35 North Wharf Road London W2 1NW United Kingdom T: 020 7935 4422 E: nick.hill@marks-and-spencer.com

McDonald’s Restaurants Limited

11-59 High Road East Finchley London N2 8AW United Kingdom T: 0208 700 700 E: nicola.amery@uk.mcd.com

Meadowmead Limited

Meadowmead House Milner Road Long Eaton Nottinghamshire NG10 1LB United Kingdom T: 0115 9462121 E: Konrad.Oflynn@meadowmead.co.uk W: www.meadowmead.co.uk

Mesh Office Seating UK

2b Green Street Darvel Ayrshire KA17 0AY United Kingdom T: 0845 6520693 E: gareth@saxen.co.uk W: www.meshofficeseating.co.uk www.fira.co.uk

Alphabetical Members MFC Group (UK) Limited

Unit 5 Cutlers Farm Business Centre Wootton Wawen Warwickshire B95 6DJ United Kingdom T: 01926 843437 E: camilla@mobler-furniture.com W: www.mobler-furniture.com

Milieu Design Limited

Unit 15 Broadmead Business Park Broadmead Road Stewartby Bedfordshire MK43 9NX United Kingdom T: 01234 764440 E: david@homeofmilieu.co.uk

Mill House Manufacturing Design Limited

Roughton Road Kirkby On Bain, Woodhall Spa Lincolnshire LN10 6YL United Kingdom T: 01526 354404 E: matt.brown@millhouse-md.co.uk W: www.millhouse-md.co.uk

Ministry of Defence

Dg Log (Proc) Dgs/cmt Spur 2 Block C Foxhill, Bath Avon BA1 5AB United Kingdom T: 01225 885430 E: DGPROCSSDGS25@fox.mod.uk

MKP Maine Office Limited

Morris Furniture Group

24 Rosyth Road Glasgow, Strathclyde G5 0YD United Kingdom T: 0141 3007200 E: david.rand@morrisfurniture.co.uk

MSL (UK) Limited

59 Victoria Road Victoria Road Industrial Estate Burgess Hill West Sussex RH15 9LE United Kingdom T: 01444 258931

Multi Surface Fabrications Limited

Whinbank Park Whinbank Road Aycliffe Business Park Newton Aycliffe County Durham DL5 6AY United Kingdom T: 01325 308444 E: graeme.kavanagh@msfl.uk.com W: www.msfl.uk.com

NnNn National Bed Federation Limited High Corn Mill Chapel Hill, Skipton North Yorkshire BD23 1NL United Kingdom T: 0845 0556406 E: info@bedfed.org.uk W: www.bedfed.org.uk

Home Park Industrial Estate Station Road, Kings Langley Hertfordshire WD4 8LZ United Kingdom T: 01923 260411 E: ian.wright@maine.co.uk

Natuzzi SPA

Mogo Direct Limited

Ness Furniture Limited

PO Box 55162 London N12 2AD United Kingdom T: 08456 447955 E: louise@mogodirect.co.uk W: www.mogodirect.co.uk

Moore Universal Trading Limited

100 High Street Balsham, Cambridge Cambridgeshire CB21 4EP United Kingdom T: 01223 896100 E: miranda@mooreuniversal.com

Moores Furniture Group Limited Thorp Arch Trading Estate Wetherby West Yorkshire LS23 7DD United Kingdom T: 01937 842394 E: marketing@moores.co.uk

Morley’s of Bicester Limited

Arkwright Road Bicester Oxfordshire OX26 4UU United Kingdom T: 01869 320320 E: colinrobinson@morleys.co.uk

Morrells Woodfinishes Limited Wellington Works Mill Lane, Woodley, Stockport Cheshire SK6 1RN United Kingdom T: 08705 606162

Via Iazzitiello 47 Santeramo In Colle Bari 70029 Italy T: 00 39 0808820497 Croxdale Durham County Durham DH6 5HT United Kingdom T: 01388 816109 E: adriangould@nessfurniture.co.uk W: www.nessfurniture.co.uk

Newco Products

Bridge Road Depot Abbey Road, Stratford London E15 3LX United Kingdom T: 020 8534 1497 E: andrew.toomey@newham.gov.uk

Next Retail Limited

Desford Road Enderby, Leicester Leicestershire LE19 5AT United Kingdom T: 08454 567777 E: gary_brackenbury@next.co.uk

Nightingale Furniture Limited Meadow Lane Dewsbury West Yorkshire WF13 2BE United Kingdom T: 01924 507000 E: a.brook@nightingale-up.co.uk

Norco Limited

PO Box 62515 London E6 9EA United Kingdom T: 020 8470 0474 E: c.norcott@btinternet.com

Furniture Industry Research Association Yearbook 2009-2010. Leading furniture expertise

57 Nortek Educational Furniture and Equipment Limited Vale Business Centre Priesty Fields Congleton Cheshire CW12 4AQ United Kingdom T: 01260 298321 E: rob@nortekgroup.co.uk W: www.nortekgroup.co.uk

Nottingham County Council

c/o Sherwood Industries Southwell Road West Rainworth Mansfield Nottinghamshire NG21 0HW United Kingdom T: 01623 792151 E: david.mott@sherwoodindustries.co.uk

OoOo O & S Doors Limited

106 Syerla Road Benburb County Tyrone BT71 7ET United Kingdom T: 028 37549190 E: hcartmill@osdoors.com

OCee Design Ltd

PpPp Panorama Furniture Mart Limited

11 Belmont Road Anfield Liverpool Merseyside L6 5BG United Kingdom T: 0151 2607749 E: royrotheram@panoramakitchens.co.uk W: www.panoramakitchens.co.uk

Paula Rosa Kitchens

Water Lane Storrington West Sussex RH20 3DS United Kingdom T: 01903 746666 E: rod.siddall@paularosa.com W: www.paularosa.co.uk

Pfleiderer Industrie Limited Oakfield House Springwood Way Tytherington Business Park Macclesfield Cheshire SK10 2XA United Kingdom T: 01625 660410 E: info@pfleiderer.co.uk W: www.duropal.co.uk

Caswell Road Brackmills Industrial Estate Brackmills Northampton Northamptonshire NN4 7PW United Kingdom T: 01604 674674 E: hayley.smith@oceedesign.com W: www.oceedesign.com

PK Mulyo

Office Depot Realspace

37 Colquhoun Avenue Hillington Industrial Estate Glasgow, Strathclyde G52 4PL United Kingdom T: 0141 8838741 E: planit1@btconnect.com

Gowerton Road Brackmills Northampton Northamptonshire NN4 7BW United Kingdom T: 08707 556630

Office of Public Works Library 51 St Stephen’s Green Dublin 2 Republic of Ireland T: 00 353 16476000 E: valerie.ingram@opw.ie W: www.opw.ie

One-Call Furniture Limited

Unit 1 Maybells Commercial Estate Ripple Road, Barking Essex IG11 0TP United Kingdom T: 08451 084084 E: robert@1cfl.com

Orangebox

Penallta Industrial Estate Hengoed, Ystrad Mynach Mid Glamorgan CF82 7QZ United Kingdom T: 01443 816604 E: eddie.lowmdes@orangebox.com

Osmond Group Limited

21 Johnson Road Ferndown Industrial Estate Wimborne Dorset BH21 7SE United Kingdom T: 01202 850550 E: info@ergonomics.co.uk W: www.osmondgroup.co.uk

Ji Margorejo 588 A Salatiga Central Java Indonesia T: 0298 321468/ 0298 323866 E: sari@mulyo.com W: www.mulyo.com

Plan it Contracts Limited

Pledge Office Chairs Limited Mill Road Leighton Buzzard Bedfordshire LU7 1BA United Kingdom T: 01525 376181 E: sales@pledgechairs.co.uk W: www.pledgechairs.co.uk

PLI Design

Unit D15 Parkhall Trading Estate 62 Tritton Road, West Dulwich London SE21 8DE United Kingdom T: 020 8670 6857 E: christopher@plidesign.co.uk W: www.plidesign.co.uk

Plumbs Limited

Brookhouse Mill Old Lancaster Lane, Ashton, Preston, Lancashire PR1 7PZ United Kingdom T: 01772 838413 E: bwainwright@plumbs.co.uk

Police Services - Northern Ireland

Seapark 151 Belfast Road, Carrickfergus County Antrim BT38 8PL Northern Ireland T: 028 90650222 E: richard.hunter@psni.pnn.police.uk www.fira.co.uk

Alphabetical Members PWS Distributors Limited PO Box 20 Station Road Aycliffe Industrial Estate Newton Aycliffe County Durham DL5 6XJ United Kingdom T: 01325 505555 E: terry.mitchell@pws.co.uk

QqQq QK Honeycomb Products Limited

Creeting Road Stowmarket Suffolk IP14 5AS United Kingdom T: 01449 612145 E: sales@qkhoneycomb.co.uk W: www.qkhoneycomb.co.uk

RrRr R & D Manufacturing

Irongray Park Irongray Road Dumfries Dumfries & Galloway DG2 0HT United Kingdom T: 01387 722000 E: jkwik@rd-group.co.uk

R & M Sales and Marketing LLP Graffix House Newtown Road Henley-on-Thames Oxfordshire RG9 1HG United Kingdom T: 01491 842906 E: richard@randm-henley.co.uk

Railex Systems Limited Eastways, Witham Essex CM8 3YQ United Kingdom T: 01376 505020 E: mmacholl@railex.co.uk W: www.railex.co.uk

Raventree Limited t/a The Premiere Kitchen Company Unit Q1 Quadrant Distribution Centre Quadrant Way Hardwicke Gloucester Gloucestershire GL2 2NY United Kingdom T: 01452 886100 E: steve.barton@premierekitchens.co.uk

Remploy Limited

Gemini Court Baglan Energy Park Baglan Port Talbot West Glamorgan SA12 7AX United Kingdom T: 0870 8506100 E: mark.walsh@remploy.co.uk

Revertex Finewaters Sdn Bhd Lot 6394 off Rasa Industrial Estate 41300 Klang Selangor Darul Ehsan 41300 Malaysia T: 00 603 33428625 E: rfw@rfw.com.my W: www.revertexfinewaters.com

RGE Engineering Company

Bridge Works The Avenue Godmanchester Huntingdon Cambridgeshire PE29 2AF United Kingdom T: 01480 450771 E: danny.daniel@rgegroup.com

RH-Form (UK) Branch t/a RH-Chairs UK

Upper Tulse Hill Trading Estate 5 Somers Place London SW2 2AL United Kingdom T: 020 8683 9930 E: jorgen.josefsson@rhchairs.co.uk W: www.rhchairs.co.uk

Richard Powell and Partners Limited 1 Tollgate Close Penarth Road, Cardiff South Wales CF11 8UE United Kingdom T: 02920 232323 E: daniel.ball@powell.co.uk

Richmond Cabinet Company Limited

Ashton Road Newton, Hyde Cheshire SK14 4LE United Kingdom T: 0161 3678076 E: keith.parker@richmondcabinet.co.uk W: www.richmondcabinet.co.uk

Rixonway Kitchens Limited Shaw Cross Business Park Churwell Vale, Dewsbury West Yorkshire WF12 7RD United Kingdom T: 01924 431300 E: markevans@rixonway.co.uk W: www.rixonway.co.uk

Romo Fabrics Limited

Lowmoor Road Kirkby-In-Ashfield Mansfield Nottinghamshire NG17 7DE United Kingdom T: 01623 750005 E: sales@romo.com W: www.romofabrics.com

Rompa Limited

Goyt Side Road Chesterfield Derbyshire S40 2PH United Kingdom T: 01246 211777 E: sgb@rompa.com

Roset (UK) Limited

Overcroft House Badminton Court Church Street Amersham Buckinghamshire HP7 0DD United Kingdom T: 01494 545910 E: claire.pondaven@ligne-roset.co.uk W: www.ligne-roset.co.uk

Royal Strathclyde Blindcraft Industries 12 Edgefauld Avenue Atlas Industrial Estate Glasgow Strathclyde G21 4BB United Kingdom T: 0141 2870800 E: ben.kerr@bs.glasgow.gov.uk

Furniture Industry Research Association Yearbook 2009-2010. Leading furniture expertise

58 SsSs Salice UK Limited

Kingfisher Way Hinching Brooke Business Park Huntingdon Cambridgeshire PE29 6FN United Kingdom T: 01480 413831 E: info.salice@saliceuk.co.uk

Sebel Furniture Limited

7 Canon Harnett Court Wolverton Mill Milton Keynes Buckinghamshire MK12 5NF United Kingdom T: 01908 317766 E: imccluskey@sebelfurniture.com W: www.sebelfurniture.com

Samuel Bruce Limited

Strathmore House Claverhouse Park Forfar Road Dundee Tayside DD4 9UB United Kingdom T: 01382 509080 E: graeme.byars@samuelbruce.co.uk

Saxen Limited

Saxen House 2B - 2C Green Street Darvel Ayrshire KA17 0AY United Kingdom T: 08456 520454 E: shirley@saxen.co.uk W: www.saxon.co.uk

SBFI Limited

Avis Way Industrial Estate Beach Road Newhaven East Sussex BN9 0DP United Kingdom T: 01273 513527 E: chris.coles@sbfi.com W: www.sbfi.com

Scotland Excel

Unit 5 Anchor Mill 7 Thread Street Paisley Renfrewshire PA1 1JR United Kingdom T: 0141 8426600 E: graeme.beattie@scotland-excel.org.uk

Screen Solutions Limited

Beaufort House Greenwich Way Peacehaven East Sussex BN10 8JQ United Kingdom T: 01273 589922 E: dan.valovin@screensolutions.co.uk

Screens At Work

27 Rockwood Way Haverhill Suffolk CB9 8PB United Kingdom T: 01440 712700 E: nick@screensatwork.co.uk

Sealine International Limited Whitehouse Road Kidderminster Worcestershire DY10 1HT United Kingdom T: 01562 749100 E: steve.maxwell@sealine.com

FIRA online.

www.fira.co.uk

Sebel has been the choice of schools for over 10 years in the UK. Developed after extensive research and modelled on its ever popular Postura range, Postura Plus provides ergonomically designed sitting and postural support for pupils of all ages. Comfortably wider, it is designed with enhanced features including a linking device and upholstery options.

Postura Plus is fully certified to BSEN1729 parts 1 & 2 and is manufactured in the UK. Sebel offer a 10 year warranty on Postura Plus

Sebel Furniture

7 Canon Harnett Court Warren Farm Office Village Wolverton Mill Milton Keynes MK12 5NF Tel 01908 317766 Fax 01908 317788 Email imccluskey@sebelfurniture.com

Sella Furniture Group Limited

Wellington Street Bury Lancashire BL8 2BD United Kingdom T: 0161 7616889 E: sales@sella-officeseating.co.uk W: www.sellagroup.co.uk

Selva AG -SpA

Via Luigi Negrelli Strasse 4 I-39100, Bozen Bolzano Italy T: 00 39 0471240204 E: max.chiocchetti@selva.com W: www.selva.com

Seminar Components (UK) Limited

Unit 2 Cwmdu Industrial Estate Carmarthaen Road Swansea West Glamorgan SA5 8JF United Kingdom T: 01792 588553 E: harmony.sales@seminarcomponents.co.uk www.fira.co.uk

Alphabetical Members Senoplast (UK) Limited

3 Landau Court Tan Bank, Wellington Telford Shropshire TF1 1HE United Kingdom T: 01952 243999 E: martin@senoplast.co.uk

SGS (Hong Kong) Limited 28/f Metropole Square 2 On Yiu Street Sui Lek Yuen Shatin Northern Territory Hong Kong T: 00 852 23344481 E: SY.Leung@sgs.com

Sheridan Fabrications Limited New Sheridan House Don Pedro Avenue, Normanton West Yorkshire WF6 1TD United Kingdom T: 01924 228900 E: pspeake@sheridan-uk.com

Shop Direct Home Shopping Limited Skyways House Speke Road Liverpool Merseyside L70 1AB United Kingdom T: 0844 2923933

Showcom Limited (aka K2Go)

Unit 1 Humphreys Road Woodside Industrial Estate Dunstable Bedfordshire LU5 4TP United Kingdom T: 01582 670012 E: bturner@county-kitchens.co.uk

Sigma 3 (Kitchens) Limited Llantrisant Business Park Llantrisant, Pontyclun Mid Glamorgan CF72 8LF United Kingdom T: 01443 237732 E: b-allan@sigma3.co.uk W: www.sigma3.co.uk

Siren Furniture Limited

Harrington Mills Long Eaton Nottinghamshire NG10 4QE United Kingdom T: 0115 9737060 E: alans@sirenfurniture.com

Solk Furniture Healthcare Ltd & Solk Furniture Ltd Brandon Street Armley Road, Leeds West Yorkshire LS12 2ED United Kingdom T: 01132 434073 E: jonathan@solk.co.uk

Sonneborn and Reick Limited Jaxa Works 91-96 Peregrine Road Hainault, Ilford Essex IG6 3XH United Kingdom T: 020 8500 0251

Spaceoasis Limited

Grosvenor House Central Park, Telford Shropshire TF2 9TW United Kingdom T: 01952 210197 E: shick@spaceoasis.co.uk

Spacewood Furnishers PVT Limited T, 48, M I D C Hingna Road Nagpur 440016 India T: 00 91 7104235968 E: vivek@spacewood.in W: www.spacewood.in

Spen Valley Kitchens Limited

7 Orchard Works Spen Vale Street Heckmondwike West Yorkshire WF16 0NQ United Kingdom T: 01924 412278 E: mike@spenvalleykitchens.co.uk W: www.spenvalleykitchens.co.uk

Spicers Furniture

Spicers Limited Sawston Cambridgeshire CB22 3JG United Kingdom T: 01223 499610 E: Graeme.Loudain@spicers.co.uk

Springvale Leisure Limited

11 Manners Industrial Estate Ilkeston Derbyshire DE7 8EF United Kingdom T: 0115 9444533 E: enquiries@springvaleleisure.co.uk

Stage Systems

Prince William Road Belton Park Industrial Estate Loughborough Leicestershire LE11 5GU United Kingdom T: 01509 611021 E: nikki.gibbins@stagesystems.co.uk

Staron (UK) Limited

Unit 5 Orde Wingate Way Primrose Hill Industrial Estate Stockton on Tees Cleveland TS19 0GA United Kingdom T: 01642 616880 E: info@staron.co.uk

Status Seating & Form Seating Ltd

59 Steinhoff UK Upholstery

Teknion UK Limited

Steltube Ltd

The Bambach Saddle Seat (Europe) Limited

Kingsway Bridgend Industrial Estate Bridgend Mid Glamorgan CF31 3RY United Kingdom T: 01656 666150 E: caroline.webb@steinhoff.co.uk Leigh Industrial Estate The Causeway Maldon Essex CM9 7LW United Kingdom T: 01621 857273 E: sales@steltube.com W: www.steltube.co.uk

Swift Group Limited

Dunswell Road Cottingham East Yorkshire HU16 4JS United Kingdom T: 01482 847332 E: jfisher@swiftleisure.co.uk W: www.swiftgroup.co.uk

Sylmar Technology Limited Unit A Azalea Close Clover Nook Industrial Park Somercotes Alfreton Derbyshire DE55 4QX United Kingdom T: 01773 521300 E: pholt@sylmar.co.uk

TtTt Tabetex Limited

Shercock County Cavan Republic of Ireland T: 00 353 429669125 E: richard@tabetex.ie

Task Systems Limited

Units 3 & 4 Block C Gemini Business Park Hornet Way Beckton London E6 7FF United Kingdom T: 020 7540 6400 E: simon.wade@tasksystems.co.uk

1st Floor, 69-85 Tabernacle Street London EC2A 4BD United Kingdom T: 020 7490 2101 E: chris.clemens@teknion.com W: www.teknion.com

Phoenix House Unit 6 Prospect Business Park Langston Road, Loughton Essex IG10 3TR United Kingdom T: 020 8532 5100 E: chris@bambach.co.uk

The Furniture Barn

Riverside Industrial Estate Market Harborough Leicestershire LE16 7PT United Kingdom T: 01858 466646 E: furniturebarn@hotmail.co.uk W: www.furniture-barn.co.uk

The Kitchen Accessory Company Limited

Invicta House No 1 Clayton Brook Road Higher Openshaw, Manchester Lancashire M11 1AL United Kingdom T: 0161 2235223 E: harrydavies@dilussokitchens.co.uk

The Symphony Group Plc

Pen Hill Estate Park Spring Road, Barnsley South Yorkshire S72 7EZ United Kingdom T: 01226 446000 W: www.symphony-group.co.uk

Theodore Alexander

Linh Trung II EPZ Binh Chieu Ward, Thu Duc District Ho Chi Minh City Vietnam T: 00 84 87292112 E: allenjubin@theodorealexander.com

Therefore Limited, Product Design Consultants 2 Scala Street London W1T 2HN United Kingdom T: 020 7927 9940 E: jf@therefore.co.uk W: www.therefore.com

Unit 5, Union Way Hillbottom Road Sands Industrial Estate High Wycombe Buckinghamshire HP12 4HN United Kingdom T: 01494 686549 E: davidclark@statusseating.co.uk W: www.statusseating.co.uk

TBS (South Wales) Limited

Steelcase

Worklife London 77-79 Farringdon Road London EC1M 3JU United Kingdom T: 020 7421 9000 E: kwilliam@steelcase.com W: www.steelcase.com

Unit 2 Interplex 16 Ashridge Road Bradley Stoke Bristol Avon BS32 4QE United Kingdom T: 0870 7333922 E: alexanderworswick@tcgroupuk.com

Thorpe Kilworth Limited

Steinhoff UK Beds

Techlink International

Timbmet

Head Office Northway Lane Tewkesbury Gloucestershire GL20 8JG United Kingdom T: 01684 855507 E: mark.ashcroft@steinhoff.co.uk

Furniture Industry Research Association Yearbook 2009-2010. Leading furniture expertise

Triumph Works The Willows Merthyr Tydfil Mid Glamorgan CF48 1YH United Kingdom T: 01685 352221 E: icarter@triumph-tbs.com

TC Group

Units 7 & 8 Bat And Ball Enterprise Centre Bat And Ball Road, Sevenoaks Kent TN14 5LJ United Kingdom T: 01732 779400 E: design@techlink.uk.com

Thomas Montgomery Limited Killarney Road Business Park Bray, County Wicklow Republic of Ireland T: 00 353 12866788 E: info@thomasmontgomery.ie

10 Princewood Road Earlstrees Industrial Estate, Corby Northamptonshire NN17 4AP United Kingdom T: 01536 273427 E: msizer@thorpekilworth.co.uk W: www.thorpekilworth.co.uk Kemp House, Chawley Park Cumnor Hill, Oxford Oxfordshire OX2 9PH United Kingdom T: 01865 862223 E: marketing@timbmet.com W: www.timbmet.com www.fira.co.uk

Alphabetical Members Titan Furniture UK Limited Unit 7 Heywood Estate Pottery Road, Kingsteignton Newton Abbot South Devon TQ12 3BN United Kingdom T: 0845 1308022 E: paul@titanfurniture.co.uk

Titus International Plc

10 Brook Business Centre Cowley Mill Road, Uxbridge Middlesex UB8 2FX United Kingdom T: 01895 203730 E: dianavernonsmith@titus.co.uk

Today Interiors Limited

Hollis Road, Grantham Lincolnshire NG31 7QH United Kingdom T: 01476 574401 E: info@today-interiors.co.uk W: www.todayinteriors.com

Trade Mouldings Limited

Cookstown Business Park Sandholes Road Cookstown County Tyrone BT80 9AR United Kingdom T: 02886 762993 E: conor@trademouldings.com

Transport Trading Limited

Floor 3, Victoria Station House 191 Victoria Street London SW1E 5NE United Kingdom T: 0845 3035100 E: nick.hall@tube.tfl.gov.uk

UuUu UCE - University of Central England

Ctra De Yuncos A Cedillo Del Condado, Km 2,8 45210 Yuncos, Toledo Spain T: 00 34 925021200 E: nvillaverde@top-form.es

Birmingham Institure of Art & Design Corporation Street Gosta Green Birmingham West Midlands B4 7DX United Kingdom T: 0121 331 5000 E: richard.snell@uce.ac.uk

Tough Furniture Ltd

Ugine & ALZ Belgium nv

Top Form SA

Stokewood Road Craven Arms Business Park Shropshire SY7 8NR United Kingdom T: 01588 674340 E: david.vesty@toughfurniture.com W: www.toughfurniture.com

Swinnenwijerweg 5 Genk Zuid Zone 6a, Genk B-3600 Belgium T: 00 32 89301953 E: roeland.vliegen@ugine-alz. arcelor.com

United House Limited Tough Furniture Ltd. is a highly-specialised manufacturer of a unique range of furniture designed to address the problems of the challenging areas of the care market.

As the name implies it’s qualitybuilt to cope with careless and abusive treatment. More than this, eighting years’ development experience combined with feedback from care staff means Tough Furniture meets other concerns such as security, protection, ligature-resistance and wheelchair-accessability.

Yet it retains the simple domestic good looks required by modern standards and offers excellent value through a long useful life backed by aftersales support for maintenance.

Tough Furniture Ltd Stokewood Road Craven Arms Business Park Shropshire SY7 8NR Tel: 01588 674340 Fax: 01588 674341 E: sales@toughfurniture.com www.toughfurniture.com

United House Goldsel Road Swanley Kent BR8 8EX United Kingdom T: 01322 665522 E: asivill@unitedhouse.net

VvVv Vector Seating Limited

Raleigh Road Bedminster Bristol Avon BS3 1QU United Kingdom T: 0117 9532000 E: sales@vector-seating.co.uk W: www.vector-seating.co.uk

Ventura Corporation Ltd

Unit 1 Workingham Commercial Centre Molly Millars Lane Wokingham Berkshire RG41 2RF United Kingdom T: 0118 9772032 E: info@venturacorporation.co.uk W: www.sleep-secrets.co.uk

Vi-Spring Limited

Ernesettle Lane Ernesettle Plymouth Devon PL5 2TT United Kingdom T: 01752 366311 E: info@vispring.co.uk W: www.life-changing.com

Furniture Industry Research Association Yearbook 2009-2010. Leading furniture expertise

60 Vita Cellular Foams (UK) Limited t/a Prima Foam (Bedford)

Wilsonart a division of ITW Limited

Vivanco UK Limited

Window Fabrications and Fixing Supplies Limited t/a Hardex Fittings

Caxton Road Elm Farm Industrial Estate Bedford Bedfordshire MK41 0ZW United Kingdom T: 01234 213121 E: andy.corbett@vcfuk.com W: www.primafoam.com Maxted Court Maxted Road Hemel Hempsted Hertfordshire HP2 7BY United Kingdom T: 01442 403020

WwWw Wagstaff Bros Limited t/a Wagstaff Interiors Group

The Wagstaff Centre 15 Wharfside Rosemont Road Wembley Middlesex HA0 4PE United Kingdom T: 020 8432 1000 E: d.smith@wagstaffgroup.co.uk W: www.wagstaffgroup.co.uk

Wansern Foam Ind. SDN BHD Lot 9305 Jalan Yong Peng Mukim Sri Medan Batu Pahat, Johor 83400 Malaysia T: 00 607 4859988 E: tceu@pc.jaring.my

Warwick Manufacturing Group

FIRA Research Partner International Manufacturing Centre The University Of Warwick Coventry West Midlands CV4 7AL United Kingdom T: 02476 523924 E: k.w.young@warwick.ac.uk

Weatherald Wood Components Limited

Abbey Works Askrigg, Leyburn North Yorkshire DL8 3JT United Kingdom T: 00 44 1969650160 E: ron.williamson@weatheraldwood.com

Wellman International Limited

Mullagh Kells County Meath Republic of Ireland T: 00 353 469280200 E: joannakrasuska@wellman-intl.com

Whiteleaf Limited incorp Igoe Furniture

Lupton Road Thame Oxfordshire OX9 3SE United Kingdom T: 01844 261199 E: richardh@whiteleaffurniture.co.uk

Lambton Street Industrial Estate Shildon County Durham DL4 1PX United Kingdom T: 01388 774661 E: pearsont@wilsonart.co.uk

Unit 4 The Moorings Business Park Channel Way Off Blackhorse Road Exhall Coventry West Midlands CV7 9FW United Kingdom T: 02476 585770 E: steve.robbins@hardex.co.uk

Witley Jones Furniture Limited Beech House Barracks Road Sandy Lane Industrial Estate Stourport-On-Severn Worcestershire DY13 9QA United Kingdom T: 01299 828888 E: chris@witleyjones.com W: www.witleyjones.com

Woodberry Bros & Haines Limited Commerce Way Walrow Industrial Estate Highbridge Somerset TA9 4AJ United Kingdom T: 08700 600555 E: info@wbhltd.com W: www.wbhltd.com

Woodland Kitchens Euro Components/KBB Group

6 Portna Road Rasharkin County Antrim BT44 8SX United Kingdom T: 028 29571822 E: connor@eurocomponents.co.uk

Worktop Fabrications Limited Glaisdale Drive East Bilborough Nottingham Nottinghamshire NG8 4GU United Kingdom T: 0115 9425549 E: adriangreen@ worktopfabrications.co.uk

ZzZz Zubair Furnishing LLC

PO Box 2107 Muscat 111 Sultanate of Oman T: 00 968 24591782 E: zfurnish@omantel.net.om W: www.zubairfurnishing.com

William Ball Limited 471 London Road Grays Essex RM20 4WB United Kingdom T: 01375 375151

www.fira.co.uk

Classified Index FURNITURE INDEX:

Bathrooms Baths Cabinets Custom Fittings Sanitary Ware Showers Sinks

Bedroom and Beds Air Beds Bedframes Bedside Tables Bunk Beds Children’s Bed Units Cots Divans Drawers Electric Adjustable Beds Folding Beds Futons Headboards Hospital Beds Manual Adjustable Beds Mattresses Sofa Beds Wardrobes Water Beds

Education and Healthcare Desks: School Nursery Furniture Seats: School Stools: School

61 Furniture General

Office and Commercial

Contract Furnishing Furniture Manufacturers Retailers

Auditorium Seating Break-out Seating and Chairs Chairs Chairs: Boardroom Chairs: Office CPU Trolleys Desk: Tidies Desks: Computer Desks: Office Desks: Reception Display Cabinets Monitor Platforms Noticeboards Screens Seats Seats: Adjustable Seats: Office Seats: Stadium Signs Stadium Seating Stools: Bar Storage: Book Cases Storage: CD/DVD Storage: File Storage: Filing Cabinets Storage: Shelving Systems Storage: Storage Walls Tables: Boardroom Tables: Folding Tables: Office Work Stations

Garden/ Outdoor Chairs Loungers Tables

Kitchens Cabinets Custom Kitchen Units Sinks Tables White Goods

Living/Dining Armchairs Bookcases Cabinets: Display Cabinets: Music units Cabinets: Storage Cabinets: TV/Media CD/DVD Storage Coffee Tables Dining Chairs Dining Tables Dressers Footstools Nested Tables Occasional Tables Recliners Sideboards Sofa Beds Sofas

Furniture Industry Research Association Yearbook 2009-2010. Leading furniture expertise

www.fira.co.uk

Classified Index MATERIALS & COMPONENTS INDEX:

Accessories Actions and Mechanisms Adhesive Board Materials and Timber Ceiling, Flooring and Partitions Components Cushion Fillings Decorative Elements Fabrics and Textiles Finishes and Coatings Fixtures, Fasteners and Fittings Floors and Flooring Plastics Upholstery and Components SERVICES INDEX:

Bathrooms Design Carpet Fitting Consultancy Custom Made Furniture Customised Office Solutions Furniture Industry Research Association Yearbook 2009-2010. Leading furniture expertise

62 Designers Education and Training Fabric Treatment Facilities Management Factory Production Runs Flame Retardant Treatment Foam Conversion Hospitality Joinery Kitchen Design Lighting Management Services Office Installation Office Planning Other Packaging Project Management Refurbishment Removals Shopfitting Testing Textile Design Turnkey Furnishing Upholstery www.fira.co.uk

Classified Furniture Bathrooms Baths Cavalier Marketing Limited T: 01535 613830 Senoplast (UK) Limited T: 01952 243999

Cabinets Bridec Melamine Boards Limited T: 01308 456684 Cavalier Marketing Limited T: 01535 613830 Dennis and Robinson Limited t/a Manhattan Furniture T: 01903 755321 JTC Furniture Group T: 01382 833832

Multi Surface Fabrications Limited Whinbank Park Whinbank Road Aycliffe Business Park Newton Aycliffe County Durham DL5 6AY United Kingdom T: 01325 308444 E: graeme.kavanagh@msfl.uk.com W: www.msfl.uk.com

Plan it Contracts Limited T: 0141 883 8741 The Symphony Group Plc T: 01226 446000 Woodberry Bros & Haines Limited T: 08700 600555

63 Sinks The Symphony Group Plc T: 01226 446000

Bedroom and Beds Air Beds Spacewood Furnishers PVT Limited T: 00 91 7104235968 Ventura Corporation Ltd T: 0118 977 2032

Bedframes

Bedside Tables Bridec Melamine Boards Limited T: 01308 456684 ETB Furniture Limited T: 01244 659012 Greenapple Systems Limited T: 01727 872525 MFC Group (UK) Limited T: 01926 843437

Bunk Beds Australasian Furnishing Research & Development Institute (Furntech - AFRDI) T: 00 61 363266155 ETB Furniture Limited T: 01244 659012 Heartlands Furniture (Wholesale) Ltd T: 0121 565 6750

Children’s Bed Units Bednest Limited T: 07940 874930 ETB Furniture Limited T: 01244 659012 Witley Jones Furniture Limited T: 01299 828888

Cots Bednest Limited T: 07940 874930 Dorel UK Limited T: 020 8236 0707

Custom

Divans

JTC Furniture Group T: 01382 833832 Plan it Contracts Limited T: 0141 883 8741

Elite Bedding Company Limited T: 0141 429 1124 Kayfoam Woolfson Limited T/A Kaymed T: 00 353 14192939

Multibends Ltd Unit 7, Beaver Industrial Estate Midhurst Road Liphook Hampshire GU30 7EU United Kingdom T: 01428 724477 E: info@multibends.co.uk W: www.multibends.co.uk

Steinhoff UK Beds T: 01684 855507 Vi-Spring Limited T: 01752 366311

Fittings Blum UK Limited T: 01908 285700 Window Fabrications and Fixing Supplies Limited T: 024 7658 5770

Sanitary Ware Cavalier Marketing Limited T: 01535 613830 The Symphony Group Plc T: 01226 446000

Showers Cavalier Marketing Limited T: 01535 613830 JTC Furniture Group T: 01382 833832 Senoplast (UK) Limited T: 01952 243999

The Furniture Barn T: 01858 466646 Ventura Corporation Ltd T: 0118 977 2032

Dan Foam Aps T: 00 45 63434345 Heartlands Furniture (Wholesale) Ltd T: 0121 565 6750 Interwood Limited T: 00 84 87220676 Lifestyle & Forbidden City UK Limited T: 01622 685750 MFC Group (UK) Limited T: 01926 843437 Moore Universal Trading Limited T: 01223 896100 Steinhoff UK Beds T: 01684 855507

Furniture Industry Research Association Yearbook 2009-2010. Leading furniture expertise

Drawers Blum UK Limited T: 01908 285700 ETB Furniture Limited T: 01244 659012 MFC Group (UK) Limited T: 01926 843437 Window Fabrications and Fixing Supplies Limited T: 024 7658 5770 Woodberry Bros & Haines Limited T: 0870 060 0555

www.fira.co.uk

Classified Furniture Electric Adjustable Beds Kayfoam Woolfson Limited T/A Kaymed T: 00 353 14192939

Folding Beds Ventura Corporation Ltd T: 0118 977 2032

Futons Dan Foam Aps T: 00 45 63434345

Headboards Dan Foam Aps T: 00 45 63434345 Jameson Seating Limited T: 0121 622 6620

Multibends Ltd Unit 7, Beaver Industrial Estate Midhurst Road Liphook Hampshire GU30 7EU United Kingdom T: 01428 724477 E: info@multibends.co.uk W: www.multibends.co.uk

PK Mulyo T: 029 832 1468/029 832 3866 Sovereign T: 01924 437474 Steinhoff UK Beds T: 01684 855507 Vi-Spring Limited T: 01752 366311

Hospital Beds Dan Foam Aps T: 00 45 63434345 Godrej & Boyce Mfg Co Ltd T: 00 91 2267962473 Kayfoam Woolfson Limited T/A Kaymed T: 00 353 14192939

Manual Adjustable Beds JCM Seating Solutions Limited T: 01733 405830

Mattresses Dan Foam Aps T: 00 45 63434345 Dorel UK Limited T: 020 8236 0707 General Traders Limited T: 020 8209 0108 Kayfoam Woolfson Limited T/A Kaymed T: 00 353 14192939

Multibends Ltd Unit 7, Beaver Industrial Estate Midhurst Road Liphook Hampshire GU30 7EU United Kingdom T: 01428 724477 E: info@multibends.co.uk W: www.multibends.co.uk

National Bed Federation Limited T: 0845 055 6406

64 Rompa Limited T: 01246 211777 Steinhoff UK Beds T: 01684 855507 The Furniture Barn T: 01858 466646 Ventura Corporation Ltd T: 0118 977 2032 Vi-Spring Limited T: 01752 366311 Vita Cellular Foams (UK) Limited T: 01234 213121 Wellman International Limited T: 00 353 46 9280200

Education and Healthcare Desks: School

Sofa Beds Dorel UK Limited T: 020 8236 0707 Jameson Seating Limited T: 0121 622 6620 Kayfoam Woolfson Limited T/A Kaymed T: 00 353 14192939 Knightsbridge Furniture Productions T: 01274 731442

Wardrobes Bridec Melamine Boards Limited T: 01308 456684 Carleton Furniture Group Limited T: 01977 700770 Dorel UK Limited T: 020 8236 0707 ETB Furniture Limited T: 01244 659012 Fitzsimons Fitted Kitchens Limited T: 00 353 469481100 Godrej & Boyce Mfg Co Ltd T: 00 91 2267962473 Hawk Furniture Limited T: 01430 861229 Interwood Limited T: 00 84 87220676 John Lewis Plc T: 020 7828 1000 MFC Group (UK) Limited T: 01926 843437 Moores Furniture Group Limited T: 01937 842394 Woodberry Bros & Haines Limited T: 0870 060 0555

Water Beds Rompa Limited T: 01246 211777

Custom Consoles Limited T: 01525 379909 Eme Furniture T: 01659 50404 Godrej & Boyce Mfg Co Ltd T: 00 91 2267962473 KM Furniture Limited T: 01246 260123 Mogo Direct Limited T: 0845 644 7955 Morley’s of Bicester Limited T: 01869 320320 Multi Surface Fabrications Limited T: 01325 308444 Nortek Educational Furniture and Equipment Limited T: 01260 298321 Sebel Furniture Limited T: 01908 317766 Spicers Furniture T: 01223 499610 Steltube Ltd T: 01621 857273 Therefore Limited, Product Design Consultants T: 020 7927 9940 Thorpe Kilworth Limited T: 01536 273427 Titan Furniture Uk Limited T: 0845 130 8022 Witley Jones Furniture Limited T: 01299 828888

Nursery Furniture Bednest Limited T: 07940 874930 Dorel UK Limited T: 020 8236 0707 JCM Seating Solutions Limited T: 01733 405830

If you wish to advertise in the 2010-2011 edition please contact our sales team on:

0121 608 2300

Furniture Industry Research Association Yearbook 2009-2010. Leading furniture expertise

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Classified Furniture John Lewis Plc T: 020 7828 1000 Millouse Manufacturing Design Ltd T: 01526 354404

65 Titan Furniture UK Limited T: 0845 130 8022 Witley Jones Furniture Limited T: 01299 828888

Harnser Limited T: 01508 532266

Stools: School Gopak Limited T: 01303 265751 KM Furniture Limited T: 01246 260123 Morley’s of Bicester Limited T: 01869 320320 Sebel Furniture Limited T: 01908 317766 Steltube Ltd T: 01621 857273

Furniture General

Hayes & Finch Limited T: 0151 523 6303 Herman Miller Ltd T: 0845 226 7201

Contract Furnishing Andy Thornton Limited T: 01422 376000 Bridgend Office Furniture T: 01656 661061 BUK Limited T: 01284 811666 Burgess Furniture Limited T: 020 8894 9231 Carleton Furniture Group Limited T: 01977 700770 Elite Bedding Company Limited T: 0141 429 1124

Rompa Limited T: 01246 211777

Seats: School Eme Furniture T: 01659 50404 Gopak Limited T: 01303 265751 JCM Seating Solutions Limited T: 01733 405830 KM Furniture Limited T: 01246 260123 Komac Limited T: 01384 481396 Mogo Direct Limited T: 0845 644 7955 Morley’s of Bicester Limited T: 01869 320320 Nortek Educational Furniture and Equipment Limited T: 01260 298321 Sebel Furniture Limited T: 01908 317766 Steltube Ltd T: 01621 857273 Therefore Limited, Product Design Consultants T: 020 7927 9940

Eme Furniture T: 01659 50404 Erskine Consultants Limited T: 07923 572995 Established & Sons Limited T: 020 7608 0990 Evertaut Limited T: 01254 297880 Foreign and Commonwealth Office T: 020 7008 1500

Jameson Seating Limited T: 0121 622 6620

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Furniture Industry Research Association Yearbook 2009-2010. Leading furniture expertise

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Classified Furniture

JCM Seating Solutions Limited 15-18 Maxwell Road Woodston Industrial Estate Peterborough Cambridgeshire PE2 7HU United Kingdom T: 01733 405830 E: enquiries@jcmseating.co.uk W: www.jcmseating.co.uk

JTC Furniture Group T: 01382 833832

Kab Seating Limited T: 01604 641522 Kesterport Limited T: 01932 573600 Kinsman Associates Limited c/o OMK Asssociates Ltd T: 020 7631 1335 Knightsbridge Furniture Productions T: 01274 731442 Logic Office Group Plc T: 01709 531931 Maher Reynolds Furniture Limited T: 0121 602 6942 Mesh Office Seating UK T: 0845 652 0693 Mogo Direct Limited T: 0845 644 7955 Moores Furniture Group Limited T: 01937 842394 Romo Fabrics Limited T: 01623 750005 Rompa Limited T: 01246 211777 Selva AG -SpA T: 00 39 0471240204

66

Topline Contract Furniture Garretts Lane Cradley Heath West Midlands B64 5RE United Kingdom T: 0121 5617810 E: wendy@topline-furniture.co.uk W: www.top-linefurniture.co.uk

Vector Seating Limited T: 0117 953 2000 Wagstaff Bros Limited t/a Wagstaff Interiors Group T: 020 8432 1000

Elite Bedding Company Limited T: 0141 429 1124 Established & Sons Limited T: 020 7608 0990 ETB Furniture Limited T: 01244 659012 Habitat UK Limited T: 020 7614 5500 Harris Cox Woodcraft Limited T: 01752 788333 Romo Fabrics Limited T: 01623 750005 Saxen Limited T: 0845 652 0454 Selva AG -SpA T: 00 39 0471240204 Sigma 3 (Kitchens) Limited T: 01443 237732 Spacewood Furnishers PVT Limited T: 00 91 7104235968 The Furniture Barn T: 01858 466646

Garden/ Outdoor Chairs Andy Thornton Limited T: 01422 376000 John Lewis Plc T: 020 7828 1000

Loungers Witley Jones Furniture Limited T: 01299 828888 Zubair Furnishing LLC T: 00 96 824610800

Furniture Manufacturers

Spacewood Furnishers PVT Limited T: 00 91 7104235968 Status Seating & Form Seating Ltd T: 01494 686549 Thorpe Kilworth Limited T: 01536 273427 Today Interiors Limited T: 01476 574401

DFS Trading Ltd T: 01302 330365

Komfort Workspace Plc Screenbase House Reith Way West Portway Andover Hampshire SP10 3TY United Kingdom T: 01264 332166 E: furniture@komfort.com

Retailers BrightHouse T: 01923 488200 BUK Limited T: 01284 811666

Furniture Industry Research Association Yearbook 2009-2010. Leading furniture expertise

Wellman International Limited T: 00 353 46 9280200

Tables Andy Thornton Limited T: 01422 376000

Kitchens Cabinets Bridec Melamine Boards Limited T: 01308 456684 Chamois Furnishings Limited T: 01902 864685 Dennis and Robinson Limited t/a Manhattan Furniture T: 01903 755321 Fitzsimons Fitted Kitchens Limited T: 00 353 469481100 Formica Limited T: 0191 259 2648 JTC Furniture Group T: 01382 833832

www.fira.co.uk

Classified Furniture Moores Furniture Group Limited T: 01937 842394 Panorama Furniture Mart Limited T: 0151 260 7749 Plan it Contracts Limited T: 0141 883 8741 Richmond Cabinet Company Limited T: 0161 367 8076 Rixonway Kitchens Limited T: 01924 431300 Senoplast (UK) Limited T: 01952 243999 Sigma 3 (Kitchens) Limited T: 01443 237732 Spacewood Furnishers PVT Limited T: 00 91 7104235968 Spen Valley Kitchens Limited T: 01924 412278 The Symphony Group Plc T: 01226 446000 Thorpe Kilworth Limited T: 01536 273427 Window Fabrications and Fixing Supplies Limited T: 024 7658 5770

Custom Chamois Furnishings Limited T: 01902 864685

Cooper & Mills Unit 18, Gaza Trading Estate Scabharbour Road Hildenborough Tonbridge Kent TN11 8PL United Kingdom T: 01732 452 059 E: terry@cooperandmills.co.uk W: www.cooper.mills.co.uk

Formica Limited T: 0191 259 2648 JTC Furniture Group T: 01382 833832 Multi Surface Fabrications Limited T: 01325 308444 Panorama Furniture Mart Limited T: 0151 260 7749 Plan it Contracts Limited T: 0141 883 8741 Rixonway Kitchens Limited T: 01924 431300 Sigma 3 (Kitchens) Limited T: 01443 237732

Kitchen Units Carleton Furniture Group Limited T: 01977 700770 Chamois Furnishings Limited T: 01902 864685 Dennis and Robinson Limited t/a Manhattan Furniture T: 01903 755321 Formica Limited T: 0191 259 2648 JTC Furniture Group T: 01382 833832 Moores Furniture Group Limited T: 01937 842394

67 Newco Products T: 020 8534 1497

White Goods Dennis and Robinson Limited t/a Manhattan Furniture T: 01903 755321 Foreign and Commonwealth Office T: 020 7008 1500 Panorama Furniture Mart Limited T: 0151 260 7749 The Symphony Group Plc T: 01226 446000

Living/ Dining Armchairs

KITCHENS:

Modern designs to suit all customers requirements. The robust features and standards meet with the approval of local authorities, housing associations and social landlords.

UPVC WINDOWS & DOORS:

Manufactured from high quality upvc profiles using cutting edge technology, our windows and doors offer the high standard you would expect from a kite marked product.

COMPOSITE WINDOWS & DOORS:

Aluminium clad timber windows, uPVC clad timber windows in Tilt ‘N’ Turn, casement styles with matching doorsets.

INSTALLATION SERVICE:

A full installation service is offered on all our products.

Bridge Road Depot, Abbey Road, Stratford, London E15 3LX T: 020 8534 1497 Fax: 020 8555 3927

Andy Thornton Limited T: 01422 376000 Rompa Limited T: 01246 211777 Roset (UK) Limited T: 01494 545910 Selva AG -SpA T: 00 39 0471240204 Wellman International Limited T: 00 353 46 9280200

Bookcases Chelsom Limited T: 01253 831450 PK Mulyo T: 029 832 1468/029 832 3866 Selva AG -SpA T: 00 39 0471240204

Cabinets: Display Woodberry Bros & Haines Limited T: 0870 060 0555 Panorama Furniture Mart Limited T: 0151 260 7749 Richmond Cabinet Company Limited T: 0161 367 8076 Rixonway Kitchens Limited T: 01924 431300 Senoplast (UK) Limited T: 01952 243999 Sigma 3 (Kitchens) Limited T: 01443 237732 Spacewood Furnishers PVT Limited T: 00 91 7104235968 Spen Valley Kitchens Limited T: 01924 412278

Sinks Dennis and Robinson Limited t/a Manhattan Furniture T: 01903 755321 Panorama Furniture Mart Limited T: 0151 260 7749 The Symphony Group Plc T: 01226 446000

Tables BUK Limited T: 01284 811666

Furniture Industry Research Association Yearbook 2009-2010. Leading furniture expertise

Cabinets: Music Units Therefore Limited, Product Design Consultants T: 020 7927 9940

Cabinets: Storage Interwood Limited T: 00 84 87220676 PK Mulyo T: 029 832 1468/029 832 3866 Roset (UK) Limited T: 01494 545910

Cabinets: TV/Media Moore Universal Trading Limited T: 01223 896100

CD/DVD Storage Greenapple Systems Limited T: 01727 872525

Coffee Tables Chelsom Limited T: 01253 831450 Greenapple Systems Limited T: 01727 872525 Kesterport Limited T: 01932 573600

www.fira.co.uk

Classified Furniture Moore Universal Trading Limited T: 01223 896100 PK Mulyo T: 029 832 1468/029 832 3866

Dining Chairs Andy Thornton Limited T: 01422 376000 Hayes & Finch Limited T: 0151 523 6303 Heartlands Furniture (Wholesale) Ltd T: 0121 565 6750 Interwood Limited T: 00 84 87220676 Jameson Seating Limited T: 0121 622 6620 Kesterport Limited T: 01932 573600 Knightsbridge Furniture Productions T: 01274 731442 Lifestyle & Forbidden City UK Limited T: 01622 685750 Moore Universal Trading Limited T: 01223 896100 Ness Furniture Limited T: 01388 816109 Roset (UK) Limited T: 01494 545910 Selva AG -SpA T: 00 39 0471240204 The Furniture Barn T: 01858 466646 Woodberry Bros & Haines Limited T: 0870 060 0555

Dining Tables Andy Thornton Limited T: 01422 376000 Carleton Furniture Group Limited T: 01977 700770 Chelsom Limited T: 01253 831450 Gopak Limited T: 01303 265751 Greenapple Systems Limited T: 01727 872525 Hayes & Finch Limited T: 0151 523 6303 Heartlands Furniture (Wholesale) Ltd T: 0121 565 6750 Interwood Limited T: 00 84 87220676 John Lewis Plc T: 020 7828 1000 Kesterport Limited T: 01932 573600 Lifestyle & Forbidden City UK Limited T: 01622 685750 Moore Universal Trading Limited T: 01223 896100 Ness Furniture Limited T: 01388 816109 Roset (UK) Limited T: 01494 545910 Selva AG -SpA T: 00 39 0471240204 The Furniture Barn T: 01858 466646 Woodberry Bros & Haines Limited T: 0870 060 0555

68 Dressers PK Mulyo T: 029 832 1468/029 832 3866

Footstools Manifattura Italiana Divani Spa T: 00 39 0835303345

Nested Tables Kinsman Associates Limited c/o OMK Asssociates Ltd T: 020 7631 1335

Occasional Tables Chelsom Limited T: 01253 831450 Greenapple Systems Limited T: 01727 872525 Heartlands Furniture (Wholesale) Ltd T: 0121 565 6750 Kinsman Associates Limited c/o OMK Asssociates Ltd T: 020 7631 1335 MFC Group (UK) Limited T: 01926 843437 Moore Universal Trading Limited T: 01223 896100 PK Mulyo T: 029 832 1468/029 832 3866

Recliners Global Furniture Alliance Limited T: 01291 426980 JCM Seating Solutions Limited T: 01733 405830 Lifestyle & Forbidden City UK Limited T: 01622 685750 Manifattura Italiana Divani Spa T: 00 39 0835303345

Sideboards Bridec Melamine Boards Limited T: 01308 456684 Interwood Limited T: 00 84 87220676 MFC Group (UK) Limited T: 01926 843437

Sofa Beds Manifattura Italiana Divani Spa T: 00 39 0835303345 Roset (UK) Limited T: 01494 545910

Sofas Global Furniture Alliance Limited T: 01291 426980 Heartlands Furniture (Wholesale) Ltd T: 0121 565 6750 Jameson Seating Limited T: 0121 622 6620 John Lewis Plc T: 020 7828 1000 Kesterport Limited T: 01932 573600 Knightsbridge Furniture Productions T: 01274 731442 Lifestyle & Forbidden City UK Limited T: 01622 685750

Furniture Industry Research Association Yearbook 2009-2010. Leading furniture expertise

Maher Reynolds Furniture Limited T: 0121 602 6942 Manifattura Italiana Divani Spa T: 00 39 0835303345 Ness Furniture Limited T: 01388 816109 Rompa Limited T: 01246 211777 Roset (UK) Limited T: 01494 545910 Vita Cellular Foams (UK) Limited T: 01234 213121 Wellman International Limited T: 00 353 46 9280200

Office and Commercial Auditorium Seating Evertaut Limited T: 01254 297880 Mogo Direct Limited T: 0845 644 7955 Nortek Educational Furniture and Equipment Limited T: 01260 298321 Sebel Furniture Limited T: 01908 317766

Break-out Seating and Chairs Burgess Furniture Limited T: 020 8894 9231 Eme Furniture T: 01659 50404 Emergent Crown Contract Office Furniture Ltd T: 01422 349119 Gopak Limited T: 01303 265751 Harris Cox Woodcraft Limited T: 01752 788333 Kesterport Limited T: 01932 573600 Kinnarps (UK) Limited T: 01753 681860 Kinsman Associates Limited c/o OMK Asssociates Ltd T: 020 7631 1335 Knightsbridge Furniture Productions T: 01274 731442 Komac Limited T: 01384 481396 Maher Reynolds Furniture Limited T: 0121 602 6942 OCee Design Ltd T: 01604 674674 RH-Form (UK) Branch T: 020 8683 9930 Teknion UK Limited T: 020 7490 2101

TRACT McKay Trading Estate London Road Bicester Oxford OX262 6BZ United Kingdom T: 01869 326300 E: info@tract.co.uk W: www.tract.co.uk

www.fira.co.uk

Classified Furniture Vector Seating Limited T: 0117 953 2000 Wagstaff Bros Limited t/a Wagstaff Interiors Group T: 020 8432 1000

69 Furnital Ltd T: 01933 400084

Chairs

RH-Form (UK) Branch T: 020 8683 9930 Status Seating & Form Seating Ltd T: 01494 686549 Titan Furniture Uk Limited T: 0845 130 8022

Australasian Furnishing Research & Development Institute (Furntech - AFRDI) T: 00 61 363266155 Bridgend Office Furniture T: 01656 661061 BUK Limited T: 01284 811666

Vector Seating Limited T: 0117 953 2000 Ventura Corporation Ltd T: 0118 977 2032

Chairs: Boardroom

Burgess Furniture Limited T: 020 8894 9231 Carleton Furniture Group Limited T: 01977 700770 EFG Office Furniture Limited T: 01925 715300 Eme Furniture T: 01659 50404 Evertaut Limited T: 01254 297880

ADVERTISE: 0121 608 2300

Hayes & Finch Limited T: 0151 523 6303 Komac Limited T: 01384 481396 Maher Reynolds Furniture Limited T: 0121 602 6942 Mesh Office Seating Uk T: 0845 652 0693 Mogo Direct Limited T: 0845 644 7955

Morgan Contract Furniture Plc Clovelly Road Southbourne Nr Emsworth Hampshire PO10 8PQ United Kingdom T: 01243 371111 E: info@morganfurniture.co.uk W: www.morganfurniture.co.uk

Morley’s of Bicester Limited T: 01869 320320 Ness Furniture Limited T: 01388 816109 OCee Design Ltd T: 01604 674674 Osmond Group Limited T: 01202 850550 Pledge Office Chairs Limited T: 01525 376181

Furniture Industry Research Association Yearbook 2009-2010. Leading furniture expertise

Alpha Office Furniture Limited T: 00 353 14599299 Hands Of Wycombe T: 01494 524222 John Lewis Plc T: 020 7828 1000 Komac Limited T: 01384 481396 Mesh Office Seating Uk T: 0845 652 0693 OCee Design Ltd T: 01604 674674 Pledge Office Chairs Limited T: 01525 376181 RH-Form (UK) Branch T: 020 8683 9930

TRACT McKay Trading Estate London Road Bicester Oxford OX262 6BZ United Kingdom T: 01869 326300 E: info@tract.co.uk W: www.tract.co.uk

Vector Seating Limited T: 0117 953 2000

Chairs: Office Alpha Office Furniture Limited T: 00 353 14599299 Bridgend Office Furniture T: 01656 661061 Emergent Crown Contract Office Furniture Ltd T: 01422 349119 Evertaut Limited T: 01254 297880 Godrej & Boyce Mfg Co Ltd T: 00 91 2267962473 www.fira.co.uk

Classified Furniture Herman Miller Limited T: 0845 226 7201 Kab Seating Limited T: 01604 641522 Kinnarps (UK) Limited T: 01753 681860 KM Furniture Limited T: 01246 260123 Komac Limited T: 01384 481396 Komfort Workspace Plc T: 01293 592500 Link 51 (Storage Products) T: 0800 169 5151 Mesh Office Seating Uk T: 0845 652 0693 Osmond Group Limited T: 01202 850550 Pledge Office Chairs Limited T: 01525 376181 RH-Form (UK) Branch T: 020 8683 9930 Saxen Limited T: 0845 652 0454 Sella Furniture Group Limited T: 0161 761 6889 Spicers Furniture T: 01223 499610 Status Seating & Form Seating Ltd T: 01494 686549 Teknion UK Limited T: 020 7490 2101

TRACT McKay Trading Estate London Road Bicester Oxford OX262 6BZ United Kingdom T: 01869 326300 E: info@tract.co.uk W: www.tract.co.uk

Vector Seating Limited T: 0117 953 2000 Wagstaff Bros Limited t/a Wagstaff Interiors Group T: 020 8432 1000

CPU Trolleys

70 Desks: Computer Eurotek Office Furniture Limited T: 01243 828921

Icon Office Furniture Ltd Bradbury Drive Springwood Industiral Estate Braintree Essex CM7 2SD United Kingdom T: 01582 678800 W: www.iconofl.co.uk

Kinnarps (UK) Limited T: 01753 681860 KM Furniture Limited T: 01246 260123 Komfort Workspace Plc T: 01293 592500 Lee and Plumpton Limited T: 01953 453830

Morley’s of Bicester Limited T: 01869 320320 Saxen Limited T: 0845 652 0454 SBFI Limited T: 01273 513527 Spicers Furniture T: 01223 499610

Desks: Office Bridgend Office Furniture T: 01656 661061 City Desk Manufacturing Limited T: 01274 852114 Claremont Centre Limited T: 0141 419 0437 Custom Consoles Limited T: 01525 379909 EFG Office Furniture Limited T: 01925 715300

Emergent Crown Contract Office Furniture Ltd 59 Pellon Lane Halifax West Yorkshire HX1 5BE United Kingdom T: 01422 349 119 E: sales@emergent-crown.co.uk

Eurotek Office Furniture Limited T: 01243 828921

CMD Limited (formerly DPG/Formfittings) T: 01709 829511 SBFI Limited T: 01273 513527

Desk: Tidies CMD Limited (formerly DPG/Formfittings) T: 01709 829511

If you wish to advertise in the next edition please contact our sales team on:

0121 608 2300

Fray Design Limited T: 01756 704040 Hands Of Wycombe T: 01494 524222 Harnser Limited T: 01508 532266

Furniture Industry Research Association Yearbook 2009-2010. Leading furniture expertise

Link 51 (Storage Products) T: 0800 169 5151 Logic Office Group Plc T: 01709 531931 Ness Furniture Limited T: 01388 816109 Osmond Group Limited T: 01202 850550 Pledge Office Chairs Limited T: 01525 376181 Saxen Limited T: 0845 652 0454 SBFI Limited T: 01273 513527

www.fira.co.uk

Classified Furniture Sella Furniture Group Limited T: 0161 761 6889 Spicers Furniture T: 01223 499610 Status Seating & Form Seating Ltd T: 01494 686549 Teknion UK Limited T: 020 7490 2101 Wagstaff Bros Limited t/a Wagstaff Interiors Group T: 020 8432 1000

Desks: Reception

71 Hawk Furniture Limited T: 01430 861229 Komfort Workspace Plc T: 01293 592500 Logic Office Group Plc T: 01709 531931 QK Honeycomb Products Limited T: 01449 612145

Jameson Seating Limited T: 0121 622 6620

Seats Boss Design T: 01384 455570

Castle Post Form Products T: 01797 224074 City Desk Manufacturing Limited T: 01274 852114 Claremont Centre Limited T: 0141 419 0437 Custom Consoles Limited T: 01525 379909

Fray Design Limited T: 01756 704040 Hands Of Wycombe T: 01494 524222 Harnser Limited T: 01508 532266 Hawk Furniture Limited T: 01430 861229 Multi Surface Fabrications Limited T: 01325 308444 SBFI Limited T: 01273 513527 Sella Furniture Group Limited T: 0161 761 6889 Steltube Ltd T: 01621 857273

Display Cabinets Castle Post Form Products T: 01797 224074

Monitor Platforms CMD Limited (formerly DPG/Formfittings) T: 01709 829511

Noticeboards Gopak Limited T: 01303 265751 QK Honeycomb Products Limited T: 01449 612145

Screens Alpha Office Furniture Limited T: 00 353 14599299 Castle Post Form Products T: 01797 224074 Claremont Centre Limited T: 0141 419 0437 EFG Office Furniture Limited T: 01925 715300

Burgess Furniture Limited T: 020 8894 9231 Evertaut Limited T: 01254 297880 Herman Miller Limited T: 0845 226 7201

Service Technicians Experts in complaint resolution – for retailers, suppliers and manufacturers.

• Nationwide technicians trained in all types of furniture • 24/7 accessibility • Analysis of statistics to view online • Continuous improvement for complaint reduction Backed by FIRA Independence Providing unbiased complaint validation and client brand protection, leaving you to concentrate on your core business.

FIRA Customer Services:

0845 130 5533 http://www.servicetechnicians.co.uk or email info@fira.co.uk

Kab Seating Limited T: 01604 641522 Kinsman Associates Limited c/o OMK Asssociates Ltd T: 020 7631 1335 Knightsbridge Furniture Productions T: 01274 731442 Ness Furniture Limited T: 01388 816109 OCee Design Ltd T: 01604 674674 Titan Furniture Uk Limited T: 0845 130 8022

TRACT McKay Trading Estate London Road Bicester Oxford OX262 6BZ United Kingdom T: 01869 326300 E: info@tract.co.uk W: www.tract.co.uk

Open Box. Design for you. openboxpublishing.co.uk

Furniture Industry Research Association Yearbook 2009-2010. Leading furniture expertise

www.fira.co.uk

Classified Furniture Vector Seating T: 0117 953 2000

72 Status Seating & Form Seating Ltd T: 01494 686549

TRACT McKay Trading Estate London Road Bicester Oxford OX262 6BZ United Kingdom T: 01869 326300 E: info@tract.co.uk W: www.tract.co.uk

Seats: Stadium Sebel Furniture Limited T: 01908 317766

Signs QK Honeycomb Products Limited T: 01449 612145 Vita Cellular Foams (UK) Limited T: 01234 213121

Seats: Adjustable Kab Seating Limited T: 01604 641522 Kinnarps (UK) Limited T: 01753 681860 OCee Design Ltd T: 01604 674674 Pledge Office Chairs Limited T: 01525 376181 RH-Form (UK) Branch T: 020 8683 9930 Spicers Furniture T: 01223 499610

TRACT McKay Trading Estate London Road Bicester Oxford OX262 6BZ United Kingdom T: 01869 326300 E: info@tract.co.uk W: www.tract.co.uk

Seats: Office Alpha Office Furniture Limited T: 00 353 14599299 Kab Seating Limited T: 01604 641522 Komac Limited T: 01384 481396 Mesh Office Seating Uk T: 0845 652 0693 OCee Design Ltd T: 01604 674674 Osmond Group Limited T: 01202 850550 Pledge Office Chairs Limited T: 01525 376181 RH-Form (UK) Branch T: 020 8683 9930 Saxen Limited T: 0845 652 0454 Sella Furniture Group Limited T: 0161 761 6889 Spicers Furniture T: 01223 499610

Stadium Seating Evertaut Limited T: 01254 297880 Nortek Educational Furniture and Equipment Limited T: 01260 298321 Sebel Furniture Limited T: 01908 317766

Stools: Bar BUK Limited T: 01284 811666 Hafele UK Limited T: 01788 548608 Kinsman Associates Limited c/o OMK Asssociates Ltd T: 020 7631 1335 Maher Reynolds Furniture Limited T: 0121 602 6942

Storage: Book Cases EFG Office Furniture Limited T: 01925 715300 Eme Furniture T: 01659 50404 Emergent Crown Contract Office Furniture Ltd T: 01422 349119 Harnser Limited T: 01508 532266 KM Furniture Limited T: 01246 260123 Steltube Ltd T: 01621 857273

Storage: CD/DVD Railex Systems Limited T: 01376 505020

Storage: File Claremont Centre Limited T: 0141 419 0437 Emergent Crown Contract Office Furniture Ltd T: 01422 349119 Logic Office Group Plc T: 01709 531931 Railex Systems Limited T: 01376 505020

Furniture Industry Research Association Yearbook 2009-2010. Leading furniture expertise

Storage: Filing Cabinets Alpha Office Furniture Limited T: 00 353 14599299 Australasian Furnishing Research & Development Institute (Furntech - AFRDI) T: 00 61 363266155 Bridgend Office Furniture T: 01656 661061 City Desk Manufacturing Limited T: 01274 852114 Godrej & Boyce Mfg Co Ltd T: 00 91 2267962473 Herman Miller Limited T: 0845 226 7201 Komfort Workspace Plc T: 01293 592500 Railex Systems Limited T: 01376 505020 Teknion UK Limited T: 020 7490 2101

Storage: Shelving Systems Alpha Office Furniture Limited T: 00 353 14599299 Greenapple Systems Limited T: 01727 872525 Link 51 (Storage Products) T: 0800 169 5151 Railex Systems Limited T: 01376 505020 Witley Jones Furniture Limited T: 01299 828888

Storage: Storage Walls EFG Office Furniture Limited T: 01925 715300 Hands of Wycombe T: 01494 524222 Komfort Workspace Plc T: 01293 592500 Link 51 (Storage Products) T: 0800 169 5151 Nortek Educational Furniture and Equipment Limited T: 01260 298321 Thorpe Kilworth Limited T: 01536 273427

Tables: Boardroom Burgess Furniture Limited T: 020 8894 9231 Castle Post Form Products T: 01797 224074 City Desk Manufacturing Limited T: 01274 852114 Claremont Centre Limited T: 0141 419 0437 Custom Consoles Limited T: 01525 379909 Eurotek Office Furniture Limited T: 01243 828921 Fray Design Limited T: 01756 704040 Hands of Wycombe T: 01494 524222 Hawk Furniture Limited T: 01430 861229 Link 51 (Storage Products) T: 0800 169 5151 Sella Furniture Group Limited T: 0161 761 6889

www.fira.co.uk

Classified Furniture Teknion UK Limited T: 020 7490 2101 Wagstaff Bros Limited t/a Wagstaff Interiors Group T: 020 8432 1000

Tables: Folding Burgess Furniture Limited T: 020 8894 9231 Eurotek Office Furniture Limited T: 01243 828921 Fray Design Limited T: 01756 704040 Gopak Limited T: 01303 265751 Hands Of Wycombe T: 01494 524222 Link 51 (Storage Products) T: 0800 169 5151 Mogo Direct Limited T: 0845 644 7955 Morley’s of Bicester Limited T: 01869 320320 QK Honeycomb Products Limited T: 01449 612145 Status Seating & Form Seating Ltd T: 01494 686549 Steltube Ltd T: 01621 857273

TRACT McKay Trading Estate London Road Bicester Oxford OX262 6BZ United Kingdom T: 01869 326300 E: info@tract.co.uk W: www.tract.co.uk

Ventura Corporation Ltd T: 0118 977 2032

Tables: Office Bridgend Office Furniture T: 01656 661061 City Desk Manufacturing Limited T: 01274 852114 EFG Office Furniture Limited T: 01925 715300 Emergent Crown Contract Office Furniture Ltd T: 01422 349119 Eurotek Office Furniture Limited T: 01243 828921 Fray Design Limited T: 01756 704040 Harnser Limited T: 01508 532266 Hawk Furniture Limited T: 01430 861229 Kinnarps (UK) Limited T: 01753 681860 Osmond Group Limited T: 01202 850550 SBFI Limited T: 01273 513527

73

TRACT McKay Trading Estate London Road Bicester Oxford OX262 6BZ United Kingdom T: 01869 326300 E: info@tract.co.uk W: www.tract.co.uk

Work Stations Australasian Furnishing Research & Development Institute (Furntech - AFRDI) T: 00 61 363266155 Carleton Furniture Group Limited T: 01977 700770 City Desk Manufacturing Limited T: 01274 852114 Claremont Centre Limited T: 0141 419 0437 Custom Consoles Limited T: 01525 379909 Eurotek Office Furniture Limited T: 01243 828921 Fray Design Limited T: 01756 704040 Godrej & Boyce Mfg Co Ltd T: 00 91 2267962473 Hawk Furniture Limited T: 01430 861229 Herman Miller Limited T: 0845 226 7201 Kab Seating Limited T: 01604 641522 Kinnarps (UK) Limited T: 01753 681860 Komfort Workspace Plc T: 01293 592500 Logic Office Group Plc T: 01709 531931 Osmond Group Limited T: 01202 850550 Saxen Limited T: 0845 652 0454 SBFI Limited T: 01273 513527 Sella Furniture Group Limited T: 0161 761 6889 Teknion UK Limited T: 020 7490 2101 Therefore Limited, Product Design Consultants T: 020 7927 9940 Thorpe Kilworth Limited T: 01536 273427 Wagstaff Bros Limited t/a Wagstaff Interiors Group T: 020 8432 1000

How can FIRA help you?

FIRA’s wide-ranging commercial services for the furniture industry: - Testing - Service Technicians - The Furniture Ombudsman - Consultancy - Sustainability - Technical Information - Furniture Buying Guides www.fira.co.uk

Search for furniture suppliers on:

www.fira.co.uk

Furniture Industry Research Association Yearbook 2009-2010. Leading furniture expertise

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Classified 74 Materials & Components Accessories Accuride International Limited T: 01604 761111 Hafele UK Limited T: 01788 548608 The Furniture Barn T: 01858 466646

Actions and Mechanisms Accuride International Limited T: 01604 761111 Blum UK Limited T: 01908 285700 Seminar Components (UK) T: 01792 588553

Henkel Technologies House Wood Lane End Hemel Hempstead Heretfordshire HP2 4RQ United Kingdom T: 01422 278236 W: www.henkel.com

Revertex Finewaters Sdn Bhd T: 00 603 33428625

Sovereign Chemicals Park Road Barrow-in-Furness Cumbria LA14 4EQ United Kingdom T: 01229 870800 E: sales@sovchem.co.uk W: www.sovchem.co.uk

Coillte Panel Products UK Limited Persimmon House Anchor Boulevard Crossways Business Park Dartford Kent DA2 6QH United Kingdom T: 01322 424900 E: laura.ladd@coillte.com W: www.coillte.com

Geaves & Partners T: 01245 329922 Pfleiderer Industrie Limited T: 01625 660410 QK Honeycomb Products Limited T: 01449 612145 Spacewood Furnishers PVT Limited T: 00 91 7104235968 Timbmet T: 01865 862223

Board Materials and Timber Alexander Cleghorn Limited T: 01621 815551

Ceiling, Flooring and Partitions Bridec Melamine Boards Limited T: 01308 456684 Bushboard T: 01933 232200

Geaves & Partners T: 01245 329922

Components Accuride International Limited T: 01604 761111

Adhesive Bostik Limited T: 01785 272727 Hafele UK Limited T: 01788 548608

Furniture Industry Research Association Yearbook 2009-2010. Leading furniture expertise

For information about how we can help visit our website www.fira.co.uk

www.fira.co.uk

Classified 75 Materials & Components BHK (UK) Limited T: 0191 518 0451

Interfoam Ltd T: 01234 855355

Fabrics and Textiles ADVANSA Marketing GmbH T: 00 49 238187850

John Cotton (Mirfield) Limited T: 01924 496571 Kayfoam Woolfson Limited t/a Kaymed T: 00 353 14192939

Transfoam Ltd Cape Industrial Estate Coal Industrial Estate Coal Hill Lane Farsley Leeds LS28 5NA United Kingdom T: 0113 256 6390 E: transfoamltd@btinternet.com W: www.transfoamltd.co.uk

Vita Cellular Foams (UK) Limited T: 01234 213121 Wellman International Limited T: 00 353 46 9280200 Geaves & Partners T: 01245 329922 Hafele UK Limited T: 01788 548608 Pfleiderer Industrie Limited T: 01625 660410 Salice UK Limited T: 01480 413831 Window Fabrications and Fixing Supplies Limited T: 024 7658 5770

Cushion Fillings ADVANSA Marketing GmbH T: 00 49 238187850 Elastogran UK Limited T: 01773 607161

Decorative Elements BHK (UK) Limited T: 0191 518 0451 Geaves & Partners T: 01245 329922 Hafele UK Limited T: 01788 548608 Multi Surface Fabrications Limited T: 01325 308444 Pfleiderer Industrie Limited T: 01625 660410 Romo Fabrics Limited T: 01623 750005 Today Interiors Limited T: 01476 574401

Open Box. Open minds. openboxpublishing.co.uk Furniture Industry Research Association Yearbook 2009-2010. Leading furniture expertise

Romo Fabrics Limited T: 01623 750005 Today Interiors Limited T: 01476 574401

www.fira.co.uk

Classified 76 Materials & Components Finishes and Coatings

Hafele UK Limited T: 01788 548608

Salice UK Limited T: 01480 413831 Window Fabrications and Fixing Supplies Limited T: 024 7658 5770

Floors and Flooring

Arch Coatings UK T: 01977 673363

BHK (UK) Limited T: 0191 518 0451 Timbmet T: 01865 862223

Plastics Elastogran UK Limited T: 01773 607161 Pfleiderer Industrie Limited T: 01625 660410 Senoplast (UK) Limited T: 01952 243999

Upholstery and Components

Avocet Dye and Chemicals Company Limited T: 01484 401221 Fabric Flare Limited T: 01502 711211 Morrells T: 08705 606162

Australasian Furnishing Research & Development Institute (Furntech - AFRDI) T: 00 61 363266155 Avocet Dye and Chemicals Company Limited T: 01484 401221 Harris Cox Woodcraft Limited T: 01752 788333 Romo Fabrics Limited T: 01623 750005 Vita Cellular Foams (UK) Limited T: 01234 213121

Open Box.

Wellman International Limited T: 00 353 46 9280200

Fixtures, Fastenings and Fittings

Media & Communications.

Blum UK Limited T: 01908 285700

To advertise next year please call:

0121 608 2300

Linak - UK Ltd Actuartion House Crystal Drive Sandwell Business Park Smethwick West Midlands BB66 1RJ United Kingdom T: 0121 544 2552 W: www.linak.co.uk

Furniture Industry Research Association Yearbook 2009-2010. Leading furniture expertise

/ Product Brochures / Graphic Design / Web Site Design / Print-handling / Corporate Identity / Newsletters Want to know more about how we can help?

Call 0121 608 2300

www.fira.co.uk

Classified Services

77

Bathrooms Design

Customised Office Solutions

Chamois Furnishings Limited T: 01902 864685

Carpet Fitting Elite Bedding Company Limited T: 0141 429 1124

Designers

Consultancy Erskine Consultants Limited T: 07923 572995 Therefore Limited, Product Design Consultants T: 020 7927 9940

Custom Made Furniture Castle Post Form Products T: 01797 224074 Chelsom Limited T: 01253 831450 Custom Consoles Limited T: 01525 379909 Hayes & Finch Limited T: 0151 523 6303 JCM Seating Solutions Limited T: 01733 405830 Plan it Contracts Limited T: 0141 883 8741 Zubair Furnishing LLC T: 00 96 824610800

Harnser Limited T: 01508 532266 Zubair Furnishing LLC T: 00 96 824610800

Department of Finance and Personnel (NI) T: 028 9051 8365 Harris Cox Woodcraft Limited T: 01752 788333 Maher Reynolds Furniture Limited T: 0121 602 6942 Therefore Limited, Product Design Consultants T: 020 7927 9940 Thorpe Kilworth Limited T: 01536 273427

Education and Training

Fabric Treatment Fabric Flare Limited T: 01502 711211

Facilities Management Erskine Consultants Limited T: 07923 572995

Factory Production Runs Harris Cox Woodcraft Limited T: 01752 788333

Flame Retardant Treatment Arch Coatings UK T: 01977 673363

www.fira.co.uko openboxpublishing.co.uk Furniture Industry Research Association Yearbook 2009-2010. Leading furniture expertise

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Classified Services

Fabric Flare Limited Gosford Road Beccles Suffolk NR34 9QP United Kingdom T: 01502 711211 E: info@fabricflare.co.uk W: www.fabricflare.co.uk

Foam Conversion

78 Kitchen Design Blum UK Limited T: 01908 285700 Chamois Furnishings Limited T: 01902 864685 Dennis and Robinson Limited t/a Manhattan Furniture T: 01903 755321 Fitzsimons Fitted Kitchens Limited T: 00 353 469481100 Formica Limited T: 0191 259 2648 Moores Furniture Group Limited T: 01937 842394 Panorama Furniture Mart Limited T: 0151 260 7749 Rixonway Kitchens Limited T: 01924 431300 Sigma 3 (Kitchens) Limited T: 01443 237732 Spen Valley Kitchens Limited T: 01924 412278

Other Department of Finance and Personnel (NI) T: 028 9051 8365 Leeds Metropolitan University T: 0113 283 2600 National Bed Federation Limited T: 0845 055 6406

Packaging

C S Manufacturing 13-14 Feeder Road Bristol BS2 0SB T: 0117 977 3388 E: cs.manufacturing@btinternet.com

Project Management

Lighting

Erskine Consultants Limited T: 07923 572995

Steinhoff UK Beds T: 01684 855507

Chelsom Limited T: 01253 831450

Refurbishment

Hospitality

Management Services

BUK Limited T: 01284 811666 Burgess Furniture Limited T: 020 8894 9231

Department of Finance and Personnel (NI) T: 028 9051 8365 Erskine Consultants Limited T: 07923 572995

Office Installation Joinery Geaves & Partners T: 01245 329922 Zubair Furnishing LLC T: 00 96 824610800

To advertise next year please call:

Herman Miller Limited T: 0845 226 7201 Logic Office Group Plc T: 01709 531931

Office Planning Department of Finance and Personnel (NI) T: 028 9051 8365 Herman Miller Limited T: 0845 226 7201

0121 608 2300 Furniture Industry Research Association Yearbook 2009-2010. Leading furniture expertise

Chamois Furnishings Limited T: 01902 864685 Erskine Consultants Limited T: 07923 572995 Zubair Furnishing LLC T: 00 96 824610800

Removals Department of Finance and Personnel (NI) T: 028 9051 8365

Open Box. / Product Brochures / Graphic Design / Web Site Design / Corporate Identity / Newsletters Want to know more about how we can help?

Call 0121 608 2300

www.fira.co.uk

Classified Services Shopfitting

79 Springvale Leisure Ltd T: 0115 944 3666

Castle Post Form Products T: 01797 224074 Geaves & Partners T: 01245 329922 Harris Cox Woodcraft Limited T: 01752 788333 Multi Surface Fabrications Limited T: 01325 308444 Plan it Contracts Limited T: 0141 883 8741

Open Box. Media & Communications

Testing Open Box provides a full range of services that will take your idea for any media project, and turn it into a highly polished, professional and successful solution in the marketplace.

Australasian Furnishing Research & Development Institute (Furntech - AFRDI) T: 00 61 363266155

Textile Design John Cotton (Mirfield) Limited T: 01924 496571

Turnkey Furnishing Elite Bedding Company Limited T: 0141 429 1124 Witley Jones Furniture Limited T: 01299 828888 Zubair Furnishing LLC T: 00 96 824610800

Upholstery

Service Technicians Experts in complaint resolution – for retailers, suppliers and manufacturers.

• Nationwide technicians trained in all types of furniture • 24/7 accessibility • Analysis of statistics to view online • Continuous improvement for complaint reduction

Elite Bedding Company Limited T: 0141 429 1124 Hayes & Finch Limited T: 0151 523 6303 Jameson Seating Limited T: 0121 622 6620

Backed by FIRA Independence Providing unbiased complaint validation and client brand protection, leaving you to concentrate on your core business.

FIRA Customer Services:

0845 130 5533 http://www.servicetechnicians.co.uk or email info@fira.co.uk

Furniture Industry Research Association Yearbook 2009-2010. Leading furniture expertise

Perhaps you have a concept for a project but really want to leave the headache to someone else - we specialise in pain relief and can take the whole problem off your hands (or out of your head) to produce an effective solution, on target, on schedule and within budget. www. openboxpublishing. co.uk

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Index Services

80

Advertisers Index AaAa A T Cronin Ltd ABC Desks Ltd Advansa Marketing Alexander Cleghorn Limited Arbor Trading Arch Coating UK Ltd Artco - Bell Corporation

DdDd 79 64 08 74 63 28/76 38

BbBb Bailey of Bristol 26 Becker Acroma Ltd 28 BHK (UK) Ltd 75 BLP Furniture Components Ltd 26 Blum UK Ltd Inside Front Cover Boss Design 71 BUK Ltd 69/78 Burgess Furniture Limited 78 Bush Board 48/74 Bute Fabrics Ltd 75

71 Outside Back Cover 66 77

EeEe Elite Bedding Company Ltd Emergent Crown Euroflam Ltd Eurotek Office Furniture Ltd Evans Textile Sales Ltd

65 70 28/77 70 75

FfFf Fabric Flare Ltd Furnital Ltd

78 48 26 48 74 67

Godrej & Boyce Manufacturing Co Ltd

75

JjJj Jameson Seating Limited JCM Seating Solutions Ltd JTC Furniture Group

71 66 66

KkKk Komfort Workspace Plc

66

Lee and Plumpton Limited Linak - UK Ltd

40/70 76

MmMm 83

HhHh Hafele UK Ltd Hardex Harnser Ltd Henkle Ltd Herman Miller Ltd Howdens Joinery Co Ltd Humanscale

Interfoam Ltd

LlLl 32/78 69

GgGg

CcCc C S Manufacturing Chamois Eco-Kitchens Chelsom Ltd CMD Ltd Coillte Panel Products Cooper & Mills

Dealerward Ltd Desklink UK Ltd DFS Trading Ltd Didac Ltd

IiIi

76 76 65 28/74 65 46 42

Mesh Office Seating Millouse Manufacturing Design Ltd Morgan Contract Furniture Plc Morrells Multibends Ltd

36 65 69 76 63/64

NnNn Nelsons Label (Manchester) Ltd Newco Products

32/76 67

PpPp President Office Furniture Ltd

Furniture Industry Research Association Yearbook 2009-2010. Leading furniture expertise

www.fira.co.uk

03/44/70

Classified Services

81

RrRr Rehau Ltd

38

SsSs Sebel Furniture Ltd Seminar Components (UK) Solk Furniture Health Care Ltd Sonneborn & Rieck Ltd Sovereign Chemicals Sovereign Space Right Europe Springvale Leisure Ltd

58 74 04 34 74 48 44/66 791

TtTt Timbmet 74 Titan Furniture UK Limited 06 Top Line Contract Furniture 66 Top Rail Systems Ltd 26 Tough Furniture Ltd 40/60 TRACT 66/69/71/72/73 Transfoam Ltd 75

VvVv Vector Seating

72

WwWw Wagstaff Interiors Group Wellman Internatinal Ltd Whittaker Services Ltd

38 30 66

Furniture Industry Research Association Yearbook 2009-2010. Leading furniture expertise

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TURNING THE TIDE FROM COMPLAINTS TO CUSTOMER SATISFACTION. FIRA Service Technicians, the market leading care and repair service, offer a dedicated specialist furniture care and repair service that extends across the UK and Ireland.

Choosing FIRA Service Technicians means hassle free complaint handling with high standards of service and happier customers. The service allows you to focus on your core business. It also helps you to manage your business more effectively with valuable reports and analytical insights.

FIRA Service Technicians have been resolving furniture complaints for the industry for over a decade and are the only furniture care and repair service that is backed by the integrity and independence of FIRA. Over 50 leading furniture retailers, manufacturers and suppliers use the independent and impartial expertise of FIRA Service Technicians to resolve customer complaints.

Insurance claim handling services are now available using the firmly established infrastucture and skills of FIRA Service Technicians.

The insurance industry can benefit from the comprehensive furniture inspection, repair and validation service.

We inspect and repair all types of furniture including upholstery (both fabric and leather), cabinet, beds and kitchen furniture.

www.servicetechnicians.co.uk/

Contact FIRA Service Technicians now to turn your furniture complaints to customer satisfaction. – Tel: 0845 130 5533