ONTARIO DEALER

the Ottawa dealership gave him exposure to advertising and selling online so the transition during COVID was relatively easy and has remained.

“I took that way of doing things and just incorporated my way of doing it to operate at a smaller scale,” he notes. “Maybe 15 to 20 years ago, the location was where the dealership would get all the business. Now expanding to other areas would really be a positive. Clients are more used to the idea of online car buying. Don’t be afraid to step out of the geographical location that the dealership is located.”

Andro has faced challenges being young in the used car business, but he found that once he could demonstrate his knowledge, he was able to build respect and move past any concerns.

“It was a bit of a hurdle at first,” he says. When looking for salespeople, he sees youth as an asset. Only two of his employees aren’t under age 25.

“Because they’re young, they’re more easy to train,” he says. “I don’t see any bias with young employees as long as you have ones that are eager to learn and eager to listen.” With a new hire, he will have them work with a client and watch their approach. After the client leaves, they’ll discuss what went well and where improvements are possible. He will then have them sit in on his work with a client.

“Maybe they just need more help in the delivery rather than in knowledge of the industry,” he says. “Our dealership gets rid of that stigma of used car dealerships of the past. We’re always there for customers.” In action, customer and community relationships are a part of Limitless Auto Sales’ success.

“We have a really good relationship in both locations,” Andro says. “In the Ajax community, we had a community BBQ. We’ll be doing that again this year. It was really great to meet people and hear what they think we brought to the community.” ■