Port Lavaca/Matagorda Bay KOA by AGS/Texas Advertising

GUEST SERVICES GUIDE PORT LAVACA / MATAGORDA BAY KOA HOLIDAY

All 20/30/50 amp/water/sewer hookups with picnic tables on gravel sites. Pool, campfire rings and kayak rentals. Some waterfront sites on the Bay, sites with large backyards, sites with gorgeous water views and our new Patio Sites.

Try our delicious fresh baked Pizza with free toppings! We also serve boneless and bone-in buffalo wings at the Cafe in the Club House. Stop by or text your order to 361-209-8752. We have beer, snacks, toiletries, ice, groceries, ice cream, firewood, bait, RV/Camping supplies, and we will refill propane to order or exchange 20-pound pre-filled tanks. Send us a text with orders or questions to 361-209-8752.

GUIDELINES FOR OUR GUESTS’ SAFETY & ENJOYMENT

• All Visitors must check in at the office upon arrival.

• Check-in Time is 1:00 pm for RVs and Tents, 3:00 pm for Cabins

• Check-out Time is 11:00 am for ALL campers. Extra fees apply for late departures. Please be considerate of other campers who may be waiting for your site. Please re-register for additional days prior to 10:00 am. We do not guarantee the same site if you wish to extend.

• Quiet Time is from 10:00 pm to 7:00 am Disorderly conduct and/or unnecessary noise will not be tolerated.

• Generators are not to be used in the park, except during power outages lasting more than 1 hour.

• Fires are permitted in the fire rings and grills only. Check with the office for any restrictions (burn bans). Firewood is available for purchase in the office. Do not leave any fire unattended.

• Please NO SMOKING in any KOA buildings, including cabins and the clubhouse. NO SMOKING in the pool area. All cigarette butts must be disposed of properly. An added charge will be automatically charged to your credit card if cigarette butts and/or other trash is left at your site.

• Alcohol: No drunkenness or rowdy disturbing behavior will be tolerated at any time.

• Children are to be supervised at ALL times. Parents are responsible for all actions of their children and any damage to the property.

• There is to be NO PARKING on the streets, on the grass, between the pads, or any unoccupied sites. Please use and/or direct your guest to the overflowing parking areas that are provided. All vehicles on camp property must display a parking pass. Violators can be towed at owner’s expense or wheels locked. There will be a $75 unlocking fee applied.

• Clubhouse/Arcade Room features board games, big screen TV, books and arcade games for your enjoyment. Children under the age of 16 must be supervised. Clubhouse / arcade room hours 9:00 am to 6:00 pm

• There is to be NO RV or vehicle washing at any time.

• Pool Rules: Absolutely NO DIVING. There is no lifeguard on duty and you swim at your own risk. All children under the age of 16 must be accompanied by an adult. Please use swim diapers for all children under the age of 3. No cutoffs allowed — swimsuits only. There are to be no glass containers in the pool area at any time. Please rinse off before entering pool. Pool hours are 9:00 am to 9:00 pm

• Splash Pad: Splash Pad: No running. Splash pad is for 10 and under and must be under adult supervision. Please use swim diapers for all children under the age of 3. No street clothing; swimsuits only. Splash Pad hours 9:00 am to 9:00 pm.

• Hot Tub is for ADULTS ONLY. No one under the age of 18 allowed. Hot Tub hours 9:00 am to 9:00 pm.

• Trash is to be bagged and tied up and placed at the front of your site by 9:30 am for pickup. Do not leave trash out overnight. Household trash only, no furniture, appliances, no packing boxes. There will be an added fee for the above mentioned items.

• Campsites are to be kept clean. Nothing is to be stored under or around your RV. Do not hang clothing outside. Please be aware that we have high winds at times. Be sure you do not leave your awnings out unattended.

• The SPEED LIMIT in the entire park is 5 MPH. Remember, our little campers are having a good time and may not be paying attention.

• Firearms and Fireworks are strictly prohibited at all times. Absolutely NO Open Carry.

• Laundry room is open 24/7 for your convenience. A coin machine is located in the laundry room; it takes $1 and $5. $20 bills can be broken inside the office during business hours. Please do not overload machines, this will cause them not to work properly. No refund will be given if this is done.

• Game Rentals can be checked out inside the office during business hours. $20 deposit is taken at the time of renting. You can change out rental equipment for the amenities provided during your stay. Before your departure, bring the equipment back and you will receive a $15 refund for undamaged equipment.

• Boats are allowed in the bay during daylight hours only. You may tie up your boat at our shore at your own risk. Fishing is allowed, remember this is the bay, so you must have a valid Texas Saltwater Fishing License to fish off of the pier.

• You may rent watersports equipment, including life jackets and oars, at the office. You must have a valid driver’s license. Last rental can be made 1 hour before closing hours.

• Golf Cart Rentals can be checked out at the office. All parties that are to drive the golf cart on the property must have a valid driver’s license. At the time of renting the golf cart, be sure to bring your valid driver’s license and insurance card to the office.

• Pets are part of your family, and are welcomed as such. Dogs of any breed that are hostile or aggressive are not permitted. Please DO NOT leave your pet unattended outdoors. Your pet must be on a leash at all times, under adult supervision. Please clean up after them. Pets are NOT ALLOWED in the restrooms/ showers, pool/hot tub area, playground, beach area and clubhouse.

Port Lavaca KOA Holiday owner and management reserves the right to refuse any RV that does not meet their standards of good appearance, working order and/or age. Disregard of these guidelines, which are designed for everyone’s safety, convenience, and pleasant experience, will be sufficient reason for terminating a camper’s stay without additional notice or refund of any fees.

HOW TO RATE YOUR STAY

Using Our NPS System

Love the campground and the service

Rate 9 or 10

Somewhat satisfied ....................................... Rate 7 or 8

Not thrilled with your experience and will not be back Rate 6 or below

We encourage our guests to answer the surveys that are sent via email and to let us know how your camping experience was! Guest satisfaction is our top priority, and we are always looking for ways to improve!

If there is something you are not satisfied with during your stay, please let the hosts know, and we will be happy to assist in any way that we can! Thank you for being our guests, and happy camping!

• All Hookups 20/30/50 amp

• Patio Sites

• Fire Rings (Select Sites)

• Firewood $

• Propane $

• Wi-Fi (Not for Streaming)

• Gazebo

• Observation Deck