MilestONE Magazine: Spring 2024

In This Issue

Letter From the President

75th Anniversary Updates

Calendar of Events

ONE Events

FIRST QUARTER HAPPENINGS

ONE With Our Communities

Networking in Our Neighborhoods

Kindness 365

FIRST QUARTER PROJECTS

Team Celebrations

OUR TEAM IS GROWING

Technology Updates

ONE In the Workplace

THE C.A.R.E. PROGRAM

Business Spotlight

Financial Insights

From Our Managers

75 Years Strong!

REFLECTING ON OUR JOURNEY

I’m extremely excited for this year because it’s a big one for ONE. 2024 is our Diamond Anniversary, marking 75 years of providing meaningful financial services to the people of Crawford and Mercer County. We’d like to take the opportunity to celebrate this major milestone as we look back with pride at all we’ve accomplished because of you, our members.

In 1949, a small group of eight employees of the Viscose Plant applied for permission to organize and operate a credit union. With the Great Depression ending just a few years prior and many Americans still struggling with banks to get much-needed credit, this opened significant opportunities to all employees who joined. The newly organized credit union’s philosophy to provide a safe place to save and offer loans at fair rates became the cornerstone of solid financial stability in subsequent years.

Our Mission has ebbed and flowed over the years but hasn’t changed at its heart – to improve the economic well-being of the members, employees, and communities we serve.

Today, our membership is over 12,000 strong, with more than $114 million in assets and multiple offices and ATMs conveniently located to serve our members. Though we’ve grown larger as the years have grown long, we have never forgotten our roots and still abide by the ‘People helping People’ mission of all credit unions.

Throughout the year, we will be celebrating our history while looking to the future. From handwritten ledger books in the 1940’s to high-powered mobile payment apps in the 21st century, ONE has always focused on providing the best service possible to our member-owners. That’s the key to 75 years of success. Looking down the road, this is going to be another busy year.

A big anniversary deserves an even bigger celebration. It’s our way of thanking you for making us 75 years strong! After all, we couldn’t have done it without you, our members.

We aren’t announcing full details yet, but we plan to keep the celebration going. Keep an eye on our website, e-mails, and in our branches as we reveal details throughout the year.

We have fun things in store for the members as the year progresses to celebrate this important benchmark, so stay tuned!

Heather Clancy-Young CEO/President

Your ONE Wish

REVIEWING & GRANTING WISHES

Thank you to everyone who participated in Make Your ONE Wish! We’re happy to share that we received a total of 245 submissions! Each one has been thoughtfully evaluated by all members of the 75th Wish Committee and the 75 wishes to be granted have been chosen. Selected wishes will be granted throughout the remainder of the year, starting in April. Follow our Facebook page for updates in your community.

A Big Shoutout!

7 MOUNTAINS MEDIA

A big shoutout to 7 Mountains Media for donating advertising spots on local stations including WUZZ 1280/97.5, Froggy 100.3/98.5, Majic 99.3/104.5 and more. Their contribution not only helped us get the word out about Make Your ONE Wish, but allowed us to take the money that would have been spent on advertising and put it back into granting wishes for the community. Thank you to everyone at 7 Mountains Media who made this possible!

Member Surveys

RESULTS INDICATE YOU’RE SMILING!

We recently rolled out a new member survey program to gauge service satisfaction. You may be familiar with the kiosks and displays in our lobbies that ask, “Did we make you smile today?” Across all five of our locations, we have received a total of 982 responses. Given your feedback, our team is focusing on improving members’ wait time to provide a better experience, and overall, leave you smiling after every interaction. We hope you will continue to leave feedback as we wish to continue improving your experience.

Lon and Heather on the Air

Maribeth Reviewing Wishes

Your ONE Story

1st QUARTER WINNER ANNOUNCEMENT

Congratulations, Betty Longo, on being drawn as our winner for the first quarter 75th Anniversary Basket! Betty has been banking with ONE for over 20 years, and this is her story: “ There is one exceptional teller that stands out. Her name is Patty. I bank at the drive thru at Arch Street. Her smile is contagious. Smiling is one of the simplest and most effective ways to communicate with others. It’s free and easy. Patty’s smile brightens my day.”

Want to Tell Your ONE Story, too? We’re open for submissions throughout the year with a 75th Anniversary Basket being drawn once per quarter for a total of 4 winners! Submit Your ONE Story in person at any ONE FCU location or online at www.onefcu.com.

Creating Smiles

CELEBRATING PAUL’S ACHIEVEMENT

We’re shining a spotlight on one member this week who our team had the opportunity to celebrate a financial achievement with Paul! From securing the auto loan for his truck, to his final payment, we’re so grateful for the privilege to be a part of each financial MilestONE. Congratulations on paying off your truck, Paul!

Betty and Patty’s Basket Handoff

Paul and Dianna Celebrating

Event Calendar: 2nd Quarter

YOUTH MONTH

April marks Youth Month, a time credit unions take to advocate for Youth Financial Literacy. All through the month, youth 17 years and under who open an account with us will receive their $5 par on us and a piggy bank to kickstart their savings. And, when youth make deposits, they will have the ability to participate in a variety of contests and drawings to win extra cash for their account. These include Pick A Piggy to win $25, Guess The Amount to win the big piggy bank and all the money inside, a 12 and under Coloring Contest to win a $5 Cup n’ Spoon gift card, and one grand prize winner to receive a Graduation Growth Fund Account with up to $500! We encourage parents to take this opportunity to introduce their kids to banking this month and enjoy all the fun perks of being a member at ONE.

APRIL 27

YOUTH DAY CELEBRATION

Each year, we close out Youth Month with one big celebration! On Youth Day, kids are invited to enjoy snacks, activities, prizes, special entertainment by Tree Family Party Piggies, and a surprise guest appearance! Youth members and youth non-members may join in on the fun from 10am12pm on Saturday, April 27th at our Park Avenue branch in Meadville.

MAY 21

FUNDING FURTHER EDUCATION AFTER GRADUATION

Mark your calendars for our upcoming workshop on May 21st, which will delve into “Planning and Funding Further Education After Graduation.” This workshop will explore various avenues for financing higher education, including financial aid and scholarships. It will also offer offering practical tips on planning and budgeting for educational pursuits beyond graduation. More information

closures

Wednesday, May 22nd (Lobbies Closed) JUNETEENTH

Wednesday, June 19th

MEMORIAL DAY

Monday, May 27th INDEPENDENCE DAY

Thursday, July 4th

previous Events

Bunny Day

ANNUAL EGGSTRAVAGANZA

We kicked off the spring season with our annual visit from the Easter Bunny and all of the egg-citement he brings with him! All the kids who came to see him got an Easter egg, a craft, and snacks. Plus, the Easter Bunny chose his three favorite pages of the coloring competition entries to win special prizes. Make sure to stop in next year, too. The Easter Bunny never forgets to come to ONE!

Fraudsters Aren’t Your Friends

FINANCIAL WELLNESS SEMINAR

ONE is thrilled to announce a series of community financial wellness workshops aimed at empowering individuals to take control of their financial futures. Our recent workshop, “Fraudsters Aren’t Your Friends,” held on February 20th, shed light on the prevalent scams and fraud affecting our community. Participants gained valuable insights into protecting themselves against fraud and identity theft, learned about consumer protection measures in the digital marketplace, and explored how financial institutions safeguard their clients. We engaged in discussions on proactive steps to safeguard personal and financial information, equipping attendees with the knowledge to avoid falling victim to scams. The interactive session provided a platform for sharing questions and personal experiences, fostering a supportive and informative environment.

We Are ONE With Our Communities

OUR PLEDGE TO SERVICE

At the start of the year, as we reflected on the significance of our anniversary, each of us at ONE participated in a voluntary pledge to perform 750 hours of community service as a team. This commitment goes beyond our usual dedication to service as a means to celebrate the communities that have stood by us for 75 years. Over the last 3 months, we have participated in 11 volunteer initiatives across our community.

We are always open to those who need volunteers and donations. If you or your organization requires service, we’re happy to help!

Brenda Humes

networking in our Neighborhoods

Meadville Cookie Walk

PARK AVENUE, MEADVILLE

FRIDAY, FEBRUARY 2ND

MASH Shoot For Loot

MEADVILLE AREA HIGH SCHOOL

FRIDAY, FEBRUARY 2ND

ACE’S School Business Week

MAPLEWOOD, CAMBRIDGE SPRINGS, SAEGERTOWN

FEBRUARY - MARCH

St. Patrick’s Day Parade

DOWNTOWN MEADVILLE

SATURDAY, MARCH 16TH

American Heart Month

FEBRUARY

2

In February, we asked members to do their part in American Heart Month by donating, learning, and keeping their hearts healthy. The donations collected from members this month helped purchase a defibrillator for the Meadville Public Library, and we sponsored a free CPR class with the Meadville Fire Department. Thank you to everyone who participated. We’re so glad we could help!

Autism Acceptance APRIL

4

This April, we’re inviting our members to join us in giving back to our community by donating funds that will be used to purchase flexible seating for local autistic support programs. Let’s work together to make these students’ learning environment comfortable and productive. Donate at any ONE FCU branch.

Blood

Drive

JANUARY

We invited members to share kindness by donating blood during National Blood Donor Month, a public health holiday dedicated to drawing awareness to the critical public health initiative of blood donation. We sponsored a drive at the Meadville Community Center, providing snacks and support. Plus, some of our team members donated, too!

National Reading Month

MARCH

Last, but certainly not least this quarter, we advocated for the benefits of childhood literacy. While we encouraged parents to engage with their children by reading, we also hosted Storytimes at public libraries in Saegertown, Cochranton, and Meadville. One of our team members, Casey, shared her experience fom reading at the Meadville Area Public Library. “What made the reading storytime so fun was how you could tell the kids were engaged with the books. This experience was a great reminder for how important reading is for children.” Check out your local library’s website to see how they host storytimes.

OUR TEAM IS Growing!

Meet ONE’s Newest Team Members

WELCOMING NEW TALENT

We’re excited to introduce the latest additions to our team: Latisha, Chelsea, and Jade! You may begin to see these friendly faces in various ONE FCU branches over the next few weeks as they continue their training. Coming to ONE from various career backgrounds and experiences, we look forward to seeing how Latisha’s, Chelsea’s, and Jade’s experiences contribute to our team dynamic.

Emerging Leaders

OUR TEAM IN DEVELOPMENT

Since February, Katie, (Universal Associate III) and Ruth, (Junior Marketing Associate) have been attending Filene’s Crash Course for emerging leaders to develop their professional skill sets. The 10-month program is an immersive experience that teaches emerging leaders how to leverage research, creates a space to participate in group innovation, and connects individuals with other emerging leaders. When asked how the course has been, Ruth shared, “We’re only two sessions in so far, but I’m really looking forward to hearing more about how other marketers in the credit union industry operate. It’s not every day you have a chance to discuss strategies with such a professionally diverse group in your same industry.”

Left to right: Latisha, Chelsea, and Jade.

Left to right: Katie and Ruth

technology updates

Now Transfer Funds to Your Other Institution All Online

ACH ORIGINATIONS WITH ONLINE & MOBILE BANKING

Yes, we are now offering ACH Origination via Online and Mobile Banking! No more filling out forms, mailing checks, or stopping by the credit union to make a transfer. Just log into your Web or Online Banking, go to Move Money, add your other account, and you’re good to go! Make loan payments and transfer funds between institutions at the touch of a button. Set up single or recurring transfers, and even schedule a transfer for a later date all while you relax at home. Still have questions? Let us know how we can help you get started today.

Apple, Samsung, and Google Pay for Credit Card Users

JUST TAP YOUR PHONE & GO

That’s right! ONE FCU is now fully compatible and integrated with Apple, Samsung, and Google Pay for its ONE FCU Credit Card holders! Enjoy all the benefits these payment services have to offer with your ONE FCU Credit Card. Experience a quick and convenient checkout through the use of your phone or smartwatch. These payment services offer contactless payment methods, allowing you to simply pull out your phone and place it next to the card reader. The payment is then made quickly and securely. It’s that simple!

Your ONE FCU Credit Cards can be added by going to the respective Wallet App on your device and following the instructions to add the digital card.

ONE IN THE WORKPLACE

The C.A.R.E. Program

NEW SERVICE

The C.A.R.E. Program, standing for Credit Advancement and Resource Empowerment, is a customizable seminar geared towards responsibly improving and maintaining one’s credit score. We offer free seminars made available for all your company’s shifts and free one-on-one sessions. Our presence can be completely tailored towards what is most convenient for your day-to-day business functions and your team. Additional perks and benefits will be available for the entire staff for participation in this program, as well.

VALUE TO EMPLOYEES

ONE Federal Credit Union provides free seminars to employees including the Intro to C.A.R.E. presentation, How to Build an Effective Budget, and Staying on Top of Fraud.

ADDITIONAL PERKS

In addition to financial counseling, staff may enjoy our ONE Checking Account complete with a debit card, checks, online banking, and Money Desktop, as well as discounted rates and a free credit analysis.

SEE HOW WE CAN HELP

We believe everyone is deserving of opportunities to achieve financial wellness. That’s why do what we do. If you’re interested in providing financial betterment tools to your team, We’re always here to help.

Dan Webster

814.336.2794 x.234

dwebster@onefcu.com

BUSINESS SPOTLIGHT

Prestige Shine Detailing

CAR & BOAT DETAILING

Hi, I’m Gavin Beck with Prestige Shine Detailing where we’re redefining cleanliness and convenience for your vehicles and busy lifestyle. We’re not just a mobile cleaning service; we’re your personal vehicle care experts, delivering our exceptional service right to your doorstep. Whether it’s your car, boat, camper, or a local business fleet, we’ve got you covered. If you value a convenient, top-notch detailing service, contact us today to see how we can help.

“I can’t thank ONE enough for the help and communication they have provided along the way. Great environment, great people.”

814.720.0423

prestigeshinedetail814@outlook.com

www.prestige-shine-detailing.com

a few words From Our Managers

Casey Carlson

MEADVILLE BRANCH MANAGER

Our Meadville team had so much fun welcoming the spring season with the Easter Bunny at our Park Avenue location. Youth outreach is one of our favorite ways to give back to the community. Stop by during Youth Month to see how we’re making banking fun for kids.

Tristyn Mattern

SAEGERTOWN BRANCH MANAGER

Everyone here from Saegertown would like to thank our members for participating in our member surveys! Whether at the kiosk in our lobby or online, your feedback is valuable because it lets us know what we’re doing right, and what we can change to make your experience better!

Melinda Danko

CONNEAUT LAKE BRANCH MANAGER

Spring is in the air at Conneaut Lake! It won’t be much longer now before the sun is shining and the air is warm. If your perfect summer is spent on a boat, let’s make it happen! Get in touch to see how we can help you finance a boat of your own and spend all your summers on the water.

Coming Soon

NEW COCHRANTON BRANCH MANAGER

Stay tuned for the announcement of Cochranton’s new team manager. More information coming in May.