We’ve got our eyes on you... but in a good way!

Omnex’s NOC+ services help to keep your cinema systems online day and night. Darren Briggs illustrates the benefit of our brand of 24/7 surveillance.

WE have a 24/7 monitoring system, which forms the backbone of the NOC+ services that we deliver to our customers. For added peace of mind, our NOC+ services are backed up by our engineers who are on call 8-10pm every day of the year, with the exception of Christmas Day.

AT OMNEX

To provide an efficient service, we make use of a custom ticketing system. This system allows us to manage and communicate information to cinemas in a timely manner, and it also supplies service reports which are emailed out to cinemas after one of our visits has taken place. This ensures your own information is kept fully up to date.

AT THE HEART OF the NOC+ services are the monitoring systems and the associated tools that alert us to a variety of issues arising in any device connected to our NOC service — for example, a degraded RAID or a fan failure.

To allow connection, we work with the cinema and update to a dedicated IP range assigned to your cinema to benefit from this service. All existing customers are currently being added as we update out-of-the-box standard IP schemes in use at cinemas.

WE HAVE MULTIPLE staff each day providing the NOC service. They are all contactable via our new phone system which allows calls to be directed straight to the engineers on duty.

Our systems also provide the ability for engineers to connect securely into the monitoring system and, therefore,

Red notice? The lamp on site has a run-time warning they can support any cinema remotely from anywhere in the world.

Existing customers will already receive ticket alerts from our custom Cinema

Ticketing System when any issues are raised either by the cinema or through pro-active intervention from Omnex.

SNMP is the backbone of the monitoring system (see the panel on the right for a detailed explanation). Every screen has, on average, at least four devices to be monitored. In turn, each device then reports multiple items (i.e. model, serial, software, firmware, lamp/laser, lens, fans, temperatures, interlocks, security, status and information).

OUR SYSTEMS monitor thousands of devices connected to hundreds of screens internationally. On average, 30 items are monitored per device. That means tens of thousands of separate items monitored, delivering resilience to customers’ businesses. Data such as fan speeds and temperature are logged to provide a detailed equipment history, while certain items automatically alert us if an error demands an engineer be sent to investigate and resolve it. We can identify lamps nearing end of life, fans running slowly, software which requires upgrading and other items, all of which contribute to the integrity of our support.

To join the world of Omnex and gain peace of mind that your system is being looked after, contact us to discuss the various support offerings.