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Bloom MAGAZINE

CHOOSING THE RIGHT PHYSICIAN IS IMPORTANT

Our Orthopedic Surgeons are Fellowship-Trained and specialize in the diagnosis and treatment for disorders of the following:

Hand/Wrist/Elbow Shoulder Trauma Spine

Foot/Ankle Knee Hip

PATIENTS TYPICALLY SEEN WITHIN 24-48 HOURS WORKERS' COMP DIRECT LINE: (239)461-6371 2351 Cleveland Ave. Suite 1 Fort Myers, FL 33901 www.osswf.com

NEW STATE OF THE ART MEDICAL BUILDING OPENING AUGUST 2023!

Our Workers' Compensation program focuses on early intervention and treatment, and aims to provide quality medical care at an accelerated pace in an effort to restore the injured worker to the original state of function as soon as possible.

We offer rapid appointments (typically within 24-48 hours of the request), which allows for timely diagnosis. Our facility offers X-ray, MRI, physical therapy and Ultrasound onsite. Our organization has a team of Workers' Compensation specialists solely dedicated to maintaining the momentum of treatment, and ultimate return to work whenever possible, by ensuring prompt communication between our office, and all other parties involved (the injured worker, nurse case manager/adjuster, and employer).

WORKERS' COMP DIRECT LINE: (239)461-6371 2351 Cleveland Ave. Suite 1 Fort Myers, FL 33901 www.osswf.com

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network! The Bloom Magazine community is the perfect place for professionals in the workers' compensation, risk, insurance, and healthcare industries. As a member, you'll gain access to a wealth of resources such as CEUs, events, contests, challenges, giveaways, networking opportunities, workshops, masterclasses, and much more. You'll also be part of a passionate community that's focused on charitable giving, volunteering, and purpose-driven initiatives. Join Bloom Magazine community today and take advantage of all these benefits to enhance your professional growth and expand your network.

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See what's taking root at BLOOM! Subscribe to Bloom Magazine today and be among the first to receive our latest issues as soon as they're released. Our magazines are becoming must-reads for professionals in the workers' compensation, risk, insurance, and healthcare fields. By subscribing, you'll stay upto-date on everything happening at Bloom, including exclusive insights, CEUs, conferences, content, and events. SUBSCRIBE TO BLOOM MAGAZINE AT WWW.JUSTBLOOMCO.COM OR SCAN QR CODE

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CONTENTS A Letter From The Editor

Editorial Board

A Note from Mari Diaz

Get to Know Pam Health

People to Know

Orthopaedic Center of South Florida

Doctor Spotlight

Top CEOs in Workers' Compensation

My Workers' Compensation Philosophy is?

Tell Us What You Do?

Staying Productive at Work Amid Tempting Warm Weather

BLOOM MAGAZINE | 06

CONTENTS Who is Responsible for The Outcome in Catastrophic Injury Claims?

Get Ready to Reclaim Your Future Now!

Treaters, IMEs, and EMAs – Oh My!

Sparkling Success: Mastering Self-Advocacy in The Corporate Realm

Thriving in a Hated Job: Finding Growth Amid Challenges

Interviews with BLOOM Awards Winners

2023 Best Doctors in Workers' Compensation List

A Guide to Exploring Montego Bay, Jamaica

BLOOM News + Events

Anti-Aging Foods To Enhance Your Beauty Naturally

103

How to Become a Morning Person

105

Behind My Notebook Collection

108

Root & Wings: Short Stories

110

BLOOM MAGAZINE | 07

Welcome

Hello readers! Welcome to Bloom Magazine. We're thrilled to have you join us on this journey. Our magazine is a labor of love, thanks to our dedicated team of writers, designers, and contributors who put their hearts into every issue. Our team is the backbone of Bloom Magazine's success, and we're always on the lookout for new voices and fresh perspectives to be part of something extraordinary. If you love writing or wish to contribute, we invite you to get in touch. Together, we can create something amazing. To our readers, we extend our heartfelt gratitude for your unwavering support. Your enthusiasm and encouragement inspire us to deliver even better content. Our mission is to bring brightness and inspiration into your day through Bloom Magazine, empowering you to excel in both your professional and personal life. Enjoy flipping through the pages!

samantha diaz Editior in Chief, Bloom Magazine

BLOOM MAGAZINE | 08

bloom magazine editorial board founder, ceo

mari diaz

editor in chief, creative director

samantha diaz

editor at large, design director

melissa diaz

executive editor vice president, marketing

anailis diaz ozzy diaz

chief revenue officer

osberto diaz

advertising account excutive

carlos ramos

advertising account excutive

maylin castillo

contributing writer

donna check

contributing writer

licia thompson

contributing writer

dr. claire muselman

contributing writer

neil ambekar

contributing writer

lisa lao

about the cover Welcome to Bloom magazine, where we love sharing the stories behind our cover shoots. In this special edition, we were privileged to visit the impressive PAM Health Rehabilitation Hospital in Tavares, FL. Meeting the CEOs of all their hospitals in Florida was a genuine honor, providing us with valuable insights into their incredible journey. PAM Health's Workers' Compensation Program is truly outstanding, as they genuinely care about each individual patient and go above and beyond to provide personalized care.

photo by: dorian ash

BLOOM MAGAZINE | 09

Hey, wonderful people! I'm beyond excited as we celebrate the fifth edition of Bloom Magazine! It fills me with so much happiness to know that you are here, reading it! When we decided to rebrand from In Touch to Bloom, we had no clue what was in store for us. But guess what? Bloom Magazine and the community have been blooming like crazy! We're now reaching readers in multiple states, and it's all thanks to YOU, our amazing supporters. I can't thank you all enough for being a part of this journey – our dear readers, our lovely community members, and our fantastic advertisers. Your belief in our vision and your kindness have made Bloom what it is today!

A NOTE FROM MARI DIAZ

So, from the bottom of my heart, thank you for being here and making Bloom Magazine and our community shine. Your support is what keeps us blooming, and we promise to keep bringing you exciting content! With much love and gratitude,

Mari Diaz, Founder Bloom Magazine BLOOM MAGAZINE | 10

I AM UNIQUE. I AM WORTHY. THERE IS NO ONE IN THE WORLD LIKE ME.

BLOOM MAGAZINE | 11

G E T

T O

K N O W

PAM HEALTH In this exclusive interview, Mari Diaz has the privilege of speaking with Mandy Vatter, Account Executive at Florida PAM Health Hospitals, and Christopher M. Maglaras III, Vice President - Workers' Compensation Inpatient Program at PAM Health. Together, they shed light on PAM Health's Workers' Compensation Program and its vision to become the leading provider of post-acute care services for employers and Carriers/TPAs. Q: Can you tell us about PAM Health and the services you provide in the workers' compensation industry? Mandy Vatter: Absolutely! At PAM Health, we are passionate about making a difference in the lives of individuals in the communities we serve. In the workers' compensation industry, our focus is on putting the patient first and delivering exceptional care to medically complex and rehabilitation patients. We offer a wide range of personalized treatments, including one-on-one physical therapy, occupational therapy, speech therapy, and a dedicated team of specialty physicians, surgeons, and nurses. Our ultimate goal is to help each patient reach their highest level of functional recovery. Q: How does PAM Health address the challenges faced by customers in the workers' compensation field? Mandy Vatter: We understand that customers in the workers' compensation field face unique challenges, which is why we prioritize coordination and communication. We tailor every aspect of communication to meet the specific needs of our clients, starting from the admission and authorization process. We recognize that workers' compensation cases can vary from state to state, so we work closely with our clients to ensure a smooth and seamless experience from the moment of patient admission to their successful discharge.

Q: What sets PAM Health firms/organizations/products/services compensation industry?

apart from other in the workers'

Mandy Vatter: One of the key things that truly sets PAM Health apart is our unwavering commitment to providing individualized patient care. We take the time to genuinely understand each injured worker's job requirements and personal living situation, allowing us to better prepare them for a safe return to both their home and work environments. Additionally, our extensive experience and abundant resources enable us to offer customized solutions that cater to the unique needs of injured workers, delivering exceptional outcomes. Q: Can you share the story of how PAM Health began and what motivated you to focus on workers' compensation? Christopher M. Maglaras III: The story of PAM Health began back in 2006 when Anthony Misitano founded Post Acute Medical, LLC with just three hospitals. Since then, we have grown exponentially by building new hospitals and acquiring existing ones across multiple states. In 2018, we launched our Workers' Compensation Program in response to feedback from our insurance partners who expressed concerns about patient care at local hospitals. We heard about issues related to cost management, communication breakdowns, and poor patient outcomes, which motivated us to create a tailored solution. Since the inception of our program, we have proudly helped over 1,000 injured workers receive the specialized care they need and deserve.

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Q: How does PAM Health address pain management for injured workers?

Q: How many locations does PAM Health currently have, and are there any plans for expansion? Christopher M. Maglaras III: We are thrilled to have a network of 78 hospitals, including Specialty LTACs, Independent Rehabilitation Facilities, and Behavioral Health Hospitals. However, our growth doesn't stop there. We have ambitious plans for expansion, with nine new hospitals set to open in 2024 in Wesley Chapel, Orange City, and Pensacola, Florida. We are excited about the opportunity to serve even more communities and make a positive impact in the field of workers' compensation. Q: How can employers, adjusters, and case managers refer injured workers to PAM Health? Mandy Vatter: Referring an injured worker to PAM Health is a simple and straightforward process. Employers, adjusters, and case managers can easily reach out to our hospital admissions office or contact the dedicated Workers' Comp Program Director in their specific market. Our expert team works closely with the referring physician or hospital to gather all the necessary clinical records and conduct a comprehensive in-person assessment of the patient within just a few hours. We understand the importance of timely care, so we prioritize prompt authorization of admission and transfer to ensure that injured workers receive the specialized and timely treatment they need. Q: What is the vision, mission, and culture of PAM Health? Christopher M. Maglaras III: At PAM Health, our vision is to become the premier provider of post-acute care services. We are fueled by a deep-rooted mission to deliver exceptional patient care and provide outstanding customer service. Our culture revolves around values such as respect, integrity, healing with compassion, teamwork, and innovation. These values are not just words on paper but guide our every interaction with patients, partners, and employees. We are dedicated to fostering an environment that encourages innovation and collaboration, ensuring the best possible outcomes for our patients.

Mandy Vatter: Pain management is a crucial aspect of the recovery process for injured workers, and at PAM Health, we prioritize their well-being by ensuring safe and effective pain management practices. Our multidisciplinary team, including attending physicians, physical medicine and rehabilitation specialists, and case managers, work closely together to develop personalized pain management plans for each patient. We take a comprehensive approach that minimizes the risk of opioid dependency or misuse while effectively addressing and managing pain. We also explore partnerships with leading companies in the workers' compensation space to integrate innovative pain management therapies into our treatment protocols, ensuring the highest level of care. Q: Can you tell us about PAM Health's approach to mental health in the healing process? Christopher M. Maglaras III: We recognize the significant impact of mental health on the healing process, and at PAM Health, we take a comprehensive approach to address the mental well-being of injured workers. Our dedicated NeuroPsych specialists provide crucial support and guidance to help patients cope with any mental health challenges they may be facing as a result of their accident or injury. Additionally, our clinical teams focus not only on physical recovery but also on improving overall function, including mobility, activities of daily living, psychosocial adjustment, and community integration. We even offer home and job site evaluations to facilitate a safe and successful transition back to the home and work environment. Q: How does PAM Health stay up-to-date with the latest advancements in orthopedic care and treatment? Can you discuss any innovative treatment methods or approaches that PAM Health has implemented to enhance outcomes for injured workers? Mandy Vatter: At PAM Health, we are committed to staying at the forefront of advancements in orthopedic care and treatment. We actively collaborate with leading medical device and technology companies, allowing our patients to access groundbreaking technologies and treatment options. For example, through our partnership with EksoBionics, we provide our patients with access to EksoNR, an FDA-cleared exoskeleton suit used in the treatment of acquired brain injury, stroke, and spinal cord injury. By incorporating these innovative treatment methods, we significantly enhance outcomes for injured workers, promoting faster recovery and improving their overall quality of life.

BLOOM MAGAZINE | 13

Additionally, we are proud to be actively involved in the Advanced Rehabilitation Technology (ART) research study. This groundbreaking study, conducted in collaboration with global leaders in rehabilitative technology and academic institutions, aims to demonstrate the effectiveness of emerging technologies in patient care. We incorporate cutting-edge equipment, such as robotic exoskeletons, virtual reality systems, and motor skills training devices, into our rehabilitation therapies. This allows us to provide our patients with the latest and most effective treatments available, further improving their outcomes and overall experience. Q: In conclusion, what makes PAM Health's Workers' Compensation Program stand out? Mandy Vatter: PAM Health's Workers' Compensation Program stands out because we genuinely care about each individual patient and go above and beyond to provide personalized care. We address the specific needs and concerns of our patients, focusing on their unique situations and goals. Our streamlined admission process, regular interdisciplinary meetings with WC Carriers/TPAs, and dedicated Workers' Comp liaison for each case ensure effective communication and collaboration. We understand that every injured worker, adjuster, and case manager is unique, and we tailor our approach accordingly. With our commitment to excellence, innovative practices, and dedicated team, we make a significant impact in the workers' compensation field, delivering outstanding care and positive patient outcomes every step of the way.

BLOOM MAGAZINE | 14

This section focuses on the heart of the workers' compensation industry - the people! We will take the time to get to know these individuals on a personal level and explore their roles and significant contributions to the industry.

PEOPLE TO KNOW BLOOM MAGAZINE | 15

Interview by Mari Diaz

Cheryl Gulasa Vice President, AmeriSys

Cheryl Gulasa LEADING THE WAY IN WORKERS' COMPENSATION AND INSPIRING POSITIVE CHANGE In the challenging world of workers' compensation, it takes a remarkable leader to leave a lasting impact and inspire positive change. Cheryl Gulasa, Vice President of AmeriSys, has emerged as an influential figure in the industry. With a background as a registered nurse, Cheryl's dedication to helping others has propelled her career and solidified her commitment to making a meaningful difference in the lives of injured workers. In this exclusive interview, Cheryl shares her insights, passion, and strategies for success in the workers' compensation landscape. Cheryl's journey in the workers' compensation field began serendipitously, but her impact has been extraordinary. Starting as a telephonic case manager, she quickly recognized the profound effect she could have on individuals' lives. Armed with her nursing background, Cheryl's passion for delivering exceptional care and support drove her to pursue a career dedicated to injured employees' well-being. BLOOM MAGAZINE | 16

C H E R Y L G U L A S A C H E R Y L G U L A SA C H E R Y L G U L A S A C H E RYL G U L A S A C HE RYL G U L A SA C HE R Y

Now serving as the Vice President of AmeriSys, Cheryl plays a pivotal role in the organization's success and its commitment to providing comprehensive managed care services. Under her guidance, AmeriSys has become synonymous with compassionate and effective care for injured workers, setting a benchmark for the industry. Cheryl envisions a future in the workers' compensation industry where efficiency and innovation prevail. With her deep understanding of the field, she believes that embracing technology and automating routine tasks will pave the way for more critical thinking and strategic planning. By staying ahead of the curve, Cheryl aims to transform the industry, ultimately improving outcomes for injured workers and enhancing the quality of care they receive. One of Cheryl's remarkable qualities is her ability to strike a harmonious balance between her professional responsibilities and personal commitments. Through meticulous planning and organization, she ensures that personal well-being remains a priority alongside her demanding role. This approach allows Cheryl to excel in her work while also devoting time to her family, personal interests, and self-care. As a leader, Cheryl takes immense pride in the growth and success of her team. At AmeriSys, she fosters a culture of meritocracy, providing opportunities for individuals to advance from entry-level positions to roles of greater responsibility. Witnessing the development of her team members and their ability to find innovative solutions brings great joy and fulfillment to Cheryl. When asked about her most rewarding aspect of the job, Cheryl emphasizes the profound impact she and her team have on injured workers' lives. She recounts a poignant story of a deputy in the K9 unit who suffered a severe neck injury while pursuing a thief. With surgery, therapy, and unwavering determination, the deputy and his loyal canine companion returned to full-duty work, a testament to the transformative power of workers' compensation care.

Cheryl's commitment to making a difference extends beyond her role at AmeriSys. She has been involved in numerous initiatives and projects that have positively impacted the workers' compensation community. One such endeavor was the development of a cardiac disease state management program, which provides coverage for first responders' cardiac conditions under their employment. This program, still in place today, demonstrates Cheryl's dedication to innovation and improving the lives of those in the workers' compensation community. To maintain her well-being amidst the demands of her work, Cheryl finds solace in spending quality time with her family. Expressing her gratitude, she shares, "My recharging comes from being with my loved ones. My husband, daughter, and son who both married individuals I adore, and my grandsons who bring me pure joy. With their support, all is well." Believing in the power of balance, Cheryl incorporates essential elements of a healthy lifestyle, including a balanced diet and regular exercise, to ensure her overall well-being. Additionally, she nurtures her spiritual faith, finding harmony in mind, body, and spirit. Emphasizing her perspective, Cheryl states, "I firmly believe in maintaining balance by prioritizing the basics of diet and exercise, as well as nurturing my deep spiritual faith. This comprehensive approach allows me to stay grounded and centered. Mind, body, and spirit are the essential components." Through nurturing these important aspects of her life, Cheryl has discovered a holistic approach to maintaining equilibrium and finding fulfillment in both her personal and professional endeavors. Cheryl Gulasa's journey in the workers' compensation industry is an inspiration to all. Her passion, leadership, and unwavering commitment to making a difference have solidified her position as a leading figure in the field. Cheryl's insights and dedication to providing exceptional care serve as a guiding light for professionals seeking fulfillment and success in the workers' compensation landscape. As she continues to shape the future of the industry, Cheryl Gulasa remains a true advocate for injured workers, an embodiment of compassion, and an agent of positive change. BLOOM MAGAZINE | 17

Interview by Mari Diaz

Kristie Fink Claims Adjuster, Sedgwick

Kristie Fink EMBRACING EMPATHY AND HEALING In this interview, Mari had the pleasure of sitting down with Kristie Fink, a claims adjuster at Sedgwick, who has made a profound impact on the lives of the injured workers she works with. With her compassionate approach and unwavering dedication. During the interview, they explored her experiences, her passion for the workers' compensation industry, and her insights on achieving a healthy work-life balance. Mari Diaz: Thank you for taking the time to speak with us today, Kristie. Let's begin by discussing a particular moment that left a lasting impression on you. Can you share an interaction with a client, colleague, or stakeholder that reaffirmed your commitment to your role as a claims adjuster? Kristie Fink: Absolutely, Mari. There was a injured worker who was in distress when she first approached me. It was evident that she was overwhelmed by the complexities of the workers comp process. However, by lending a compassionate ear and providing guidance, I was able to calm her anxieties and make her feel comfortable. Witnessing her transformation, from a state of distress to a sense of relief, reaffirmed my purpose in this industry. Mari Diaz: Your ability to connect with your clients is truly remarkable, Kristie. Can you tell us more about your current role in the workers' compensation industry and what you find most fulfilling about your job? BLOOM MAGAZINE | 18

F IN K K R IS T IE F IN K K R IST IE F IN K K R IS T IE FIN K K R IS T IE F INK KR IS T IE FI NK K RI ST IE F IN K K RI

Kristie Fink: As a claims adjuster, my primary responsibility is to support and guide injured workers throughout their healing journey. What I find most fulfilling is treating each injured worker as if they were my own family. This personal touch allows me to empathize with their struggles and provide the assistance they need during challenging times. Knowing that I can make a positive impact on someone's life is immensely gratifying. Mari Diaz: It's evident that you have a genuine passion for helping others. What do you envision for the future of the workers' compensation industry, and how do you see yourself contributing to its growth and improvement? Kristie Fink: I believe that workers' compensation is an essential aspect of everyone's employed life. In the future, I hope to see increased awareness and understanding of the process among both employers and employees. To contribute to this, I aim to educate more people about their rights, benefits, and the overall workers' compensation landscape. By empowering individuals with knowledge, we can enhance the industry's growth and ensure that injured workers receive the support they deserve.

Kristie Fink: One of the most rewarding aspects of my job is engaging in conversations with claimants and hearing the healing in their voices. It's immensely gratifying to accompany them on their journey to recovery, offering guidance and support along the way. Witnessing their progress and the positive impact I can make in their lives is truly rewarding.

Mari Diaz: Your dedication to educating others is commendable, Kristie. Now, let's discuss what initially drew you to a career in the workers' compensation industry and how your passion for this field has evolved over time.

Mari Diaz: Preventing burnout is crucial in demanding fields like workers' compensation. What strategies or practices do you follow to ensure your well-being is prioritized alongside your work responsibilities?

Kristie Fink: Interestingly, I stumbled into this position, but it turned out to be a serendipitous moment. As I began helping people and guiding them through their healing journeys, my passion for assisting others grew exponentially. Witnessing the resilience of individuals and their ability to overcome challenges inspired me to develop a profound love for this field. Today, I wouldn't trade it for anything in the world.

Kristie Fink: I believe that taking breaks and indulging in activities that bring joy is essential to preventing burnout. Personally, I love to travel and explore new places, allowing me to unwind and recharge. However, I must admit that I am extremely passionate about my work, and my dedication fuels me. The sense of purpose and fulfillment I derive from helping others is a powerful motivator that keeps burnout at bay.

Mari Diaz: Maintaining a healthy work-life balance is crucial. How do you manage your professional responsibilities and personal commitments effectively?

Mari Diaz: Your passion shines through your words, Kristie. In what ways do you see your role contributing to the overall workers' compensation landscape, and what impact do you hope to make in this industry?

Kristie Fink: For me, striking a balance involves conscious efforts to prioritize self-care and personal commitments. After a day of work, I often log off and head to the beach for a peaceful walk or go hiking. Additionally, I enjoy hosting dinner parties with friends, allowing me to unwind an d create meaningful connections outside of work. Mari Diaz: It's wonderful to hear that you prioritize self-care and leisure activities. Could you share a specific aspect of your job that you find particularly enjoyable or rewarding?

Kristie Fink: As an initial point of contact for claimants, I consider my role pivotal in their experience with workers' compensation. My aim is to demystify the process and ensure that injured workers find it easily understandable and approachable. By providing personalized support and fostering a sense of trust, I hope to make a lasting impact on their lives and contribute to the overall improvement of the workers' compensation industry. BLOOM MAGAZINE | 19

Interview by Mari Diaz

Mary Cliver Manager, Medical Bill Review, FFVA Mutual

Mary Cliver EMPOWERING EXCELLENCE AND COMPASSION IN THE WORKERS' COMPENSATION INDUSTRY Meet Mary Cliver, an extraordinary individual who has made a name for herself in the workers' compensation industry through her expertise and unwavering dedication. In this exclusive interview, Mary shares her inspiring journey, passions, and aspirations, offering a glimpse into the life of a caring and determined person. Mary's journey in the workers' compensation industry began in Illinois, where she got involved during the rise of Managed Care. Working for an insurance company, she developed her expertise in the field before moving to Orlando. There, she was offered a job at a Third-Party Administrator (TPA), which marked a new chapter in her career. Determined to expand her knowledge and build relationships, Mary seized every opportunity to learn, taking advantage of the guidance provided by great managers and her own commitment to personal growth. Through hard work and dedication, she worked her way up the ranks, gaining experience in multiple areas of insurance and TPAs.

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MARY CLIVER MARY CLIVER MARY CLIVER MARY CLIVER MARY CLIVER MARY CLIVER MARY CL

While managing her professional responsibilities, Mary acknowledges the challenges of maintaining a healthy work-life balance. She emphasizes the importance of finding time for herself and creating opportunities for quiet moments. Despite the constant struggle, Mary takes it one day at a time, focusing on self-care and relaxation. For aspiring professionals looking to make an impact in the workers' compensation community, Mary advises becoming actively involved in the industry and embracing every opportunity to learn. She emphasizes that this is an opportune time to join the field, as it is undergoing significant changes. Reflecting on her career, Mary shares that meeting new people and exchanging ideas have been the most memorable aspects. While she has achieved many great things working on various projects, the connections and collaborations with others hold the greatest significance. In terms of maintaining well-being amidst the demands of the workers' compensation field, Mary emphasizes the importance of time management. Staying organized and prioritizing tasks allow her to stay on top of her responsibilities. She sets aside specific time for recharging and indulging in activities such as meditation or watching movies. Mary actively participates in initiatives aimed at improving the workers' compensation landscape and supporting fellow professionals. She joined Transitions to become a mentor in the industry and has also contributed to committees supporting different areas within the field. Fostering a positive and inclusive work environment is a priority for Mary. She believes in recognizing and acknowledging the achievements of others and providing opportunities for their personal and professional growth. Sharing her passion for medical billing and vendor management contributes to creating a positive work environment. Outside of her professional life, Mary finds joy and fulfillment in spending time with her family, particularly at amusement parks such as Universal and Disney. In her precious moments of solitude, she enjoys watching holiday movies, love stories, and listening to music.

Her personal experiences have inspired her to have a deep desire to open a women's shelter, and she appreciates the support she received from her community during her difficult times, which motivates her to give back. Mary's recent experiences attending events and retreats organized by the Orlando chapter have been memorable and uplifting. Connecting with new people, reuniting with old acquaintances, and gaining insights from the informative sessions have left a lasting impact. If she could give advice to her younger self starting out in the workers' compensation industry, Mary would emphasize the importance of learning from others, working in multiple areas to find one's interest, excelling in that area, and sharing knowledge with others. She encourages aspiring professionals to become an integral part of the community, as the workers' compensation industry is a fantastic one. Mary Cliver is an exceptional professional with a compassionate spirit and a commitment to making a difference. Her expertise, dedication to learning, and desire to support others continue to leave a significant impact in the workers' compensation industry. Her personal experiences, hobbies, and aspirations enrich her life and inspire others to follow their own passions.

BLOOM MAGAZINE | 21

BECOME THE GO-TO DOCTOR FOR EMPLOYERS LOOKING FOR A WORKERS' COMPENSATION SPECIALIST. OM is the industry leader in connecting the most qualified physicians and medical providers to workers' compensation professionals who demand the best care and treatment for their injured employees, along with compliance with workers' compensation guidelines and best practice protocols. OM has a longstanding, highly respected reputation for ensuring its contracted Medical Providers are the best in their areas of expertise and consistently follow Workers' Compensation guidelines and best practice protocols. By providing much-needed education in Workers' Compensation, formal training, and continuous support. For over two decades, OM has connected claims professionals to the most qualified doctors in workers' compensation.

QUESTIONS? Email: info@ommktg.com Webiste: www.ommktg.com Instagram/Facebook: @weareommarketing

Interview by Mari Diaz

Isabel Dovale Vice President-Provider Network Development, Gallagher Bassett

Isabel Dovale LEADING WITH HEART One of the most fulfilling parts of my work is the opportunity to recognize the exceptional achievements of individuals who are making a significant impact in the workers' compensation sector. When I envisioned Bloom Magazine, my goal was clear—to honor and celebrate the most important aspect of our industry: its people. Today, I had the privilege of engaging in a heartfelt conversation with Isabel Garcia Dovale, a dear friend and an exceptional leader in the field of workers' compensation.. Isabel's journey in the healthcare and insurance field began right after high school when she discovered her passion for making a positive difference in people's lives. With many decades of experience, she has dedicated her life to helping injured workers navigate the complexities of the system and ensuring they receive the care they need. Her unwavering commitment to her work is evident in every aspect of her role. As one of the Vice Presidents of Provider Network Development at Gallagher Bassett, Isabel Garcia Dovale, plays a pivotal role in overseeing a certified closed network for a prominent client. Her responsibilities encompass managing and ensuring the delivery of exceptional services to injured workers within the network. BLOOM MAGAZINE | 24

IS A B E L D O V A L E IS A B E L D O V A L E ISA B E L DO VA L E IS A B E L D OV A L E IS A BE L D OV A L E IS A BE L

Isabel's expertise and leadership have significantly contributed to the success and growth of Gallagher Bassett, earning her the respect and admiration of both colleagues and clients. Gallagher Bassett is widely recognized as one of the largest employers in the insurance and risk management industry, with a substantial workforce and a global presence. What truly sets Isabel apart is her remarkable quality of genuine care and empathy for people. She understands the importance of building meaningful relationships in achieving successful outcomes when it comes to caring for injured workers. Isabel's unwavering dedication to the well-being of others is evident in every aspect of her work. With a personal touch, she takes the time to understand the unique needs of each injured worker and provides the support they require. Her commitment to making a positive impact and improving the lives of those she serves is truly commendable.

"The best part of my job is creating relationships which, in most cases, are Outside of work, Isabel finds joy in nurturing her lifetime." relationships and seeking balance in her life. Whether she's In addition to her professional achievements, Isabel's personal journey is equally inspiring. She pursued nursing school early in her career, driven by her innate passion for helping others. Although her educational pursuits were momentarily paused to prioritize family, Isabel's determination led her to complete her Bachelor's degree in Health Care Administration. This accomplishment expanded her knowledge and enabled her to contribute to the implementation and delivery of healthcare services. Throughout her career, Isabel has honed her skills in risk management, insurance, and healthcare delivery. She possesses a deep understanding of the complexities and nuances of the industry, staying informed about legislative changes, case laws, and emerging trends. Isabel's expertise allows her to provide valuable guidance and support to clients, ensuring they receive high-quality care and measurable outcomes.

spending quality time with loved ones, immersing herself in captivating books, or enjoying the serenity of nature, she prioritizes self-care and cherishes the simple pleasures that bring harmony to her journey. Isabel's holistic approach to life serves as an inspiration to others, reminding us of the importance of personal wellbeing and creating fulfilling experiences. Her steadfast commitment to personal and professional development showcases her exceptional character and serves as a source of inspiration for those around her. Through her unwavering commitment to making a positive impact, Isabel reminds us of the profound difference a caring and compassionate leader can make, both in the workplace and in the lives of those around them. It is an honor to call her a dear friend, as her genuine care, empathy, and personal touch leave a lasting impression on all who have the fortune of interacting with her.

Isabel is deeply committed to personal and professional growth. In 2020, she achieved a major milestone by completing Isabel's ability to build meaningful relationships and uplift her Master's degree with outstanding achievements, earning those around her is a testament to her exceptional the honor of being the valedictorian of her graduating class. character and leadership qualities. This impressive accomplishment demonstrates her unwavering dedication and pursuit of excellence. BLOOM MAGAZINE | 25

ORTHOPAEDIC CENTER OF SOUTH FLORIDA LEADING THE WAY IN WORKERS' COMPENSATION CARE AND BEYOND Orthopaedic Center of South Florida (OCSF) proudly announces its continued growth and expansion, solidifying its position as an industry leader in the field of workers' compensation. With an unwavering commitment to excellence and exceptional care, OCSF has been meeting the evolving needs of patients and referral sources throughout South Florida for over three decades.

OCSF is delighted to welcome two renowned pain management physicians, Dr. Andrew J. Goldberg, and Dr. Seth C. Wachsman. With their extensive experience in serving patients in Florida and beyond, Dr. Goldberg and Dr. Wachsman bring a wealth of knowledge in managing pain related to workers' compensation cases. Their expertise further strengthens OCSF's ability to provide comprehensive treatment options and compassionate care.

Under the guidance of CEO Robin Fielding, OCSF has experienced remarkable development and expansion. "Our growth has always been driven by our dedication to meeting the needs of the communities we serve," says Fielding. The practice has expanded its facilities, added new offices, and recruited highly skilled physicians and medical support staff to ensure the delivery of exceptional care.

Additionally, OCSF eagerly anticipates the upcoming arrival of Dr. Peter W. D'Amore in September. Dr. D'Amore, an esteemed Orthopaedic Spine Surgery Fellow from Harvard Medical School, will play a pivotal role in advancing OCSF's comprehensive services with his exceptional training and expertise in spine care. BLOOM MAGAZINE | 26

Fielding, known for her hands-on approach, ensures open lines of communication with the medical team, insurers, adjusters, and case managers. "I am readily available to address any questions they may have," she affirms. "We prioritize providing honest and prompt responses to ensure the best possible outcomes for our patients." OCSF's commitment to exceptional care extends beyond workers' compensation services. With multiple locations in Dade, Broward, and Palm Beach Counties, OCSF offers a comprehensive range of orthopaedic services, including spine surgery, hand & microvascular surgery, sports medicine, physical therapy, foot and ankle care, hand rehabilitation, and MRI services. The practice also provides second opinions and access to expert medical advisors.

Seth C. Wachsman, MD Board-Certified & Fellowship Trained in Pain Management

In recognition of their dedication, OCSF was honored in 2022 as one of the best doctors in workers' compensation. This prestigious accolade has fueled their drive for continuous improvement, and they are pleased to share their nomination for the same honor in 2023. These achievements reaffirm OCSF's standing as a leading practice and inspire them to exceed expectations through the delivery of exceptional care. OCSF remains committed to its mission of providing outstanding care that exceeds expectations. The practice actively supports the Give Kids The World (GKTW) program and participates in volunteer events during the annual Workers' Compensation Institute's (WCI) Conference, showcasing their dedication to philanthropy and community engagement. For more information about Orthopaedic Center of South Florida and its comprehensive services, adjusters, case managers, and risk managers can contact them at 800-556-7846 or email workcomp@ocsfdocs.com. OCSF is poised for continued growth, driven by its exceptional team of physicians and staff, as they strive to deliver exceptional care and meet the evolving needs of their patients. BLOOM MAGAZINE | 27

Peter W. D'Amore, MD Board-Eligible & Fellowship Trained Orthopaedic Surgeon

RETURNING INDUSTRIAL ATHLETES BACK TO WORK AS EFFICIENTLY AND SAFELY AS POSSIBLE.

At Orthopaedic Center of South Florida, our dedicated physicians take great pride in their ability to help injured workers regain their well-being and return to their jobs. OM

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954.473.6344 | OCSFDOCS.COM | WORKCOMP@OCSFDOCS.COM

The Doctor Spotlight section is an excellent reference for those who want to familiarize themselves with the industry's top Workers' Compensation doctors. Through our interviews, we highlight doctors who are experts in their respective fields and learn about their professional journey and passion for their work. We also inquire about what qualities make a great Workers' Compensation doctor and how they prioritize meeting the needs of their injured workers in their practice management.

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Juan A. Ramos, MD A Trusted WorkCompReady™ Certified Doctor Employers Rely On

South Florida Orthopaedics and Sports Medicine, where Dr. Ramos practices, is renowned for its excellence in workers' compensation. The practice has been recognized as a top choice for employers seeking reliable and effective medical services for their injured workers. As part of the esteemed team at South Florida Orthopaedics and Sports Medicine, Dr. Ramos excels in his field and has become a trusted name in workers' compensation. The practice itself has gained recognition for its commitment to excellence, being named on the list of top best practices in workers' compensation for 2022. Q: What would you say is the unique part of your specialty? A: A unique aspect of my specialty is the ability to help people recover from injuries and restore normal function through multidisciplinary approaches. With Pain Management as a subset of Anesthesiology training, I possess a deep sense of empathy for my patients. My background in Pain Management enables me to take a well-rounded multidisciplinary approach to address all aspects of their injuries, encompassing not only the physical aspects but also the psychological and social distress that often accompany loss of function and livelihood. Q: How many years have you been practicing? A: I have been practicing in the Treasure Coast of southeast Florida since 2016. While I am originally from Venezuela, I consider Florida my home. Prior to my current position, I underwent training at Mayo Clinic in Jacksonville and the University of Florida in Gainesville.

Q: Tell us something interesting about yourself that most people don't know. A: Most people may not know that I am an avid guitar player and have a great passion for music. During my training years, I volunteered with Musicians on Call, where I provided musical relief and mental hygiene for the sick and elderly. Additionally, I enjoy camping and outdoor activities with my family and dogs in our Volkswagen 1970s bus. Q: What is your "why?" What inspires you every day to do more and do better? A: My driving force is to do my best for a better community and a better world for future generations. Love and caring for one-another is at the core of my inspiration and beliefs in making a positive impact. Q: What skills are the most important for your job? A: Attention to detail regarding a patient's condition, responsive communication between physician, patient, and the workers' compensation team for timely care, comprehensive and empathetic approach tailored to the patient's needs, and excellent injection skills are all essential for my job. Q: What is your favorite thing to do when you are not working? A: When I am not working, I find joy in spending time with my dogs, engaging in sports activities and camping with my children, enjoying and playing music, and attending concerts. BLOOM MAGAZINE | 30

Q: Take us back to when you first began in medicine. What was it like for you? A: My initial experience in medicine was in my home country of Venezuela. In the last year of medical school, which is also the first year of practice, every medical student is sent to an underserved rural area to work as an intern under the guidance of the only physician in the town or village. This experience was incredibly special to me, teaching me the values of gratitude and humbleness. Q: What is the most challenging part about your job? A: The most challenging aspect of my job is maintaining the highest standard of care and providing the best possible treatment for my patients within a professional environment where setbacks are common, paperwork can be extensive, and exceptional care may sometimes be denied. I am grateful for my office staff and collaborators who assist me and my patients in navigating these challenges to ensure exceptional care for the injured. Q: What does an average day look like for you? A: An average working day typically begins around 7:30 am and ends close to 6 pm, once all paperwork and miscellaneous tasks are completed. I assess patients three and a half days per week and dedicate one and a half days per week to performing fluoroscopic guided injections. Q: What is your philosophy when treating injured workers? A: My philosophy in treating injured workers revolves around prompt diagnoses and treatment. It is essential to maintain good communication with the workers' compensation carrier and employer, ensuring that everyone remains aware of the patient's diagnoses and needs. Additionally, active patient participation in therapies that facilitate retraining and adapting the body for an efficient return to duty is imperative. Q: If you could change one thing about the workers' compensation industry, what would it be? A: While I believe the workers' compensation industry is generally good, one thing I would change is to expedite responses and resolutions to patients' problems as fast as possible. I also advocate for more multidisciplinary involvement, such as psychological care and alternative therapies like acupuncture and massage therapy to enhance patient outcomes. Q: What's your biggest professional accomplishment to date? A: Every day, I take pride in the work I do and consider helping each of my patients a significant accomplishment. Q: What final thoughts would you share with those in workers' compensation? A: To those in workers' compensation, I encourage you to keep your head held high and maintain positive spirits. Together, we will overcome your injuries and strive to restore you back to your baseline as quick and comprehensively as possible.

Q: What makes your practice unique? A: I practice at South Florida Orthopaedics and Sports Medicine, which is part of a multidisciplinary orthopaedic group. This allows me to provide my patients with comprehensive care, including physical therapy, medication management, injections, and even surgery if necessary, with the support of our orthopaedic colleagues. Our patients benefit from having all their needs met within one practice, bypassing the challenges associated with larger hospitals. Q: What strategies do you use to ensure effective communication with all parties involved in workers' compensation claims? A: To establish effective communication with injured workers, employers, and other involved parties during workers' compensation claims, we employ any means necessary. Our practice has dedicated staff members who manage our Worker Comp patients, ensuring an open line of communication with WC adjusters and case managers. Personally, I am always available and actively advocate for the timely and effective fulfillment of our patients' needs. Q: What are the best ways to reach the practice, you, and the staff? A: You can reach our practice by calling 772-288-2400. Once a relationship has been established, most patients have access to my personal extension, as well as that of my Medical Assistant.

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Deeptee Jain, MD Empowering Workers' Compensation Patients with Expert Spine Care

The Center for Bone & Joint Surgery of the Palm Beaches (CBJ) proudly welcomes Dr. Deeptee Jain, a highly skilled and experienced spine specialist and surgeon, to their esteemed team. With a deep understanding of workers' compensation and a commitment to providing the best available care, Dr. Jain is dedicated to helping patients safely return to work. Dr. Jain has been recognized nationally as a top spine surgeon. She completed her training at the University of California, San Francisco and New York University, and was previously on the faculty at Washington University in St Louis prior to joining CBJ. She has won numerous awards from national societies, including a Top 20 under 40 Spine Specialist award from the North American Spine Society. Dr. Jain's expertise extends beyond spine surgery; she possesses a comprehensive understanding of workers' compensation and its unique challenges, having previously treated workers' compensation patients in St. Louis, MO. She recognizes the importance of effective communication, accessibility, and consistent treatment when assisting those injured on the job. This knowledge enables her to navigate the intricacies of workers' compensation cases with precision and compassion. As part of the renowned CBJ team, Dr. Jain joins a practice that was recognized as one of the best workers' compensation doctors/practices in 2022 and nominated again in 2023. This acknowledgment underscores the exceptional level of care provided by CBJ, affirming their commitment to delivering outstanding outcomes for workers' compensation patients.

She collaborates with a multidisciplinary team of specialists, including orthopedic surgeons and physical therapists, to provide comprehensive treatment plans tailored to each patient's specific needs. She leverages the latest advancements in minimally invasive techniques to promote healing, reduce pain, and facilitate a safe return to work. Dr. Jain's approach goes beyond addressing the physical aspects of patients' injuries; she understands the importance of whole-person care. She takes into account the unique circumstances and challenges faced by workers' compensation patients. By addressing both the physical and emotional aspects of recovery, Dr. Jain strives to optimize outcomes and enhance overall well-being. Dr. Deeptee Jain's expertise, combined with the exceptional resources and recognition of the Center for Bone & Joint Surgery of the Palm Beaches, offers workers' compensation patients a unique opportunity to receive top-tier care. With her profound understanding of the challenges faced by injured workers and her relentless dedication to their well-being, Dr. Jain is revolutionizing the way workers' compensation patients receive spine care, empowering them to safely return to work and reclaim their lives.

To schedule an appointment with Dr. Deeptee Jain, please contact the dedicated Workers' Compensation team at the Center for Bone & Joint Surgery of the Palm Beaches at 561-803-8655.

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Brian R. Hatten, MD Empowering Injured Workers in Daytona Beach to Return to Work or Providing Expert Care for Injured Workers

When employers in the Daytona Beach, Deltona– Ormond Beach metropolitan area require a highly skilled and WorkCompReady™ certified orthopedic surgeon to support their injured workers, they can trust Dr. Brian R. Hatten, M.D., at The Orthopedic Clinic. With his extensive experience and expertise in orthopedic surgery, Dr. Hatten is well-equipped to handle the unique challenges that come with treating injured workers. As a board-certified orthopedic surgeon, Dr. Brian R. Hatten, M.D., specializes in total joint replacements, arthroscopic management of athletic injuries, and complex fracture management. His comprehensive knowledge and skill set enable him to provide tailored and effective care for a wide range of orthopedic injuries commonly experienced by injured workers. Dr. Hatten's WorkCompReady™ certification further ensures his proficiency in the intricacies of workers' compensation cases. Employers can rely on his ability to navigate the complexities of the system and provide optimal care for their injured workers, facilitating their recovery and return to work. Reflecting on his commitment to injured workers, Dr. Hatten emphasizes the importance of timely and effective treatment. He states, "When faced with workrelated injuries, it is crucial to provide prompt intervention that alleviates pain, restores functionality, and helps injured workers regain their quality of life and productivity in the workplace."

Collaborating with a dedicated team of healthcare professionals at The Orthopedic Clinic, Dr. Hatten provides a multidisciplinary approach to care. This collaborative environment ensures injured workers receive comprehensive treatment plans that incorporate rehabilitation, pain management, and surgical interventions when necessary. The focus is on achieving optimal outcomes and facilitating a successful return to work. Dr. Hatten's commitment to staying at the forefront of his field is evident through his continuous pursuit of knowledge and dedication to ongoing education. By staying informed about the latest advancements in orthopedic surgery, he offers his patients the most advanced and evidence-based treatments available. Employers who entrust the care of their injured workers to Dr. Brian R. Hatten, M.D., can have confidence in his expertise and dedication to achieving positive outcomes. Dr. Hatten's personalized approach and comprehensive treatment plans prioritize the well-being and successful recovery of injured workers, ultimately helping them regain productivity and quality of life. To connect with Dr. Brian R. Hatten, M.D., at The Orthopedic Clinic, employers can contact the clinic's dedicated team at 386-944-1068 to schedule consultations and discuss specific needs. Dr. Hatten and his team are ready to provide expert care and support required to facilitate a smooth recovery and prompt return to work for injured workers in the Daytona Beach area. BLOOM MAGAZINE | 34

RECOVERY BEGINS AND ENDS WITH THE ORTHOPEDIC CLINIC.

Our physicians are trained in a wide range of specialties, which allows us to provide expert care for a variety of workers’ injuries. GENERAL ORTHOPEDICS TRAUMA & FRACTURE CARE SPINE HAND & UPPER EXTREMITY FOOT & ANKLE SPORTS MEDICINE ARTHROSCOPIC SURGERY TOTAL JOINT CARE INTERVENTIONAL PAIN MANAGEMENT OM

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VOLUSIA AND FLAGLER Workers’ Compensation Department Direct Phone: 386-944-1068| Fax: 386-310-1285 Work Comp Email: workcomp@orthotoc.com

WWW.ORTHOTOC.COM

Edward M. Jaffe, MD A Leader in Exceptional Workers' Compensation Care

Dr. Edward M. Jaffe is a highly regarded board-certified orthopedic surgeon who brings exceptional expertise and dedication to The Orthopaedic Institute. This renowned medical practice specializes in workers' compensation care and offers a wide range of services, including arthroscopic surgery, computer navigation and roboticassisted surgery, knee and hip procedures, sports medicine, and total and partial joint replacement surgery. Dr. Jaffe is the trusted choice for employers seeking highquality treatment for their injured employees. Recognized as one of the best practices in workers' compensation, The Orthopaedic Institute consistently delivers outstanding medical care. They have earned a well-deserved place on the prestigious list of best doctors in workers' compensation for 2022, and their nomination for the same honor in 2023 reflects their ongoing commitment to exceptional care. Employers have utmost confidence in The Orthopaedic Institute, relying on Dr. Jaffe's expertise and the practice's stellar reputation when seeking top-notch care and support for their injured employees. Dr. Jaffe's passion for orthopedic surgery arises from his genuine desire to help injured workers improve their mobility and enhance their quality of life. He takes a comprehensive and compassionate approach to patient care, prioritizing the overall well-being of each individual. Dr. Jaffe actively listens to his patients, genuinely understanding their unique circumstances and expectations. By fostering strong doctor-patient relationships based on trust and empathy, he ensures that injured workers at The Orthopaedic Institute feel valued and supported throughout their treatment journey.

Dr. Jaffe's dedication to providing personalized care allows him to develop tailored treatment plans that address not only the immediate injury but also the overall well-being of his patients, ensuring they receive the highest level of care and support. In addition to his exceptional work as an orthopedic surgeon, Dr. Jaffe places great value on spending quality time with his family. He recognizes the importance of maintaining a healthy and balanced lifestyle and actively engages in fitness activities. Moreover, he finds fulfillment in pursuing personal interests such as scuba diving, fishing, traveling, and reading. These diverse experiences and interests contribute to Dr. Jaffe's holistic approach to patient care, allowing him to connect with his patients on a deeper level. Dr. Edward M. Jaffe's expertise in orthopedic surgery, combined with The Orthopaedic Institute's unwavering commitment to delivering superior workers' compensation care, positions them as trusted leaders in the field. With the practice's recognition as one of the best in workers' compensation, employers and patients alike have confidence in the exceptional care provided by Dr. Jaffe and The Orthopaedic Institute. Employers seeking the best care for their injured employees rely on Dr. Edward M. Jaffe's expertise and the practice's exceptional reputation. Patients can confidently depend on Dr. Jaffe's personalized approach and the practice's dedication to comprehensive care, ensuring successful recovery and a prompt return to work. To schedule an appointment for an injured worker at The Orthopaedic Institute, simply contact the Workers' Compensation Department directly at (386) 518-6870. Their dedicated team will assist you in scheduling the appointment and address any questions you may have. BLOOM MAGAZINE | 36

Rahul V. Deshmukh, MD Board-Certified, Triple Fellowship-Trained Orthopedic Surgeon

What is your medical specialty? I am a board-certified, triple fellowship-trained orthopedic surgeon with a specialty focus in Sports Medicine and Joint Replacement. How many years have you been practicing in your field? I have been practicing orthopedic surgery for 20 years. What inspired you to specialize in your field of expertise? I love that as an orthopedic surgeon, my patients can see immediate results and a dramatic improvement in their quality of life. From a young age, I was fascinated by the intricacies of the musculoskeletal system and its impact on a person's overall well-being. The ability to restore mobility quickly and alleviate pain through surgical interventions motivated me to pursue a career in orthopedic surgery. Which medical school did you attend? I attended Harvard Medical School and the Harvard Combined Orthopedic Residency Program. What is an interesting fact about you that most people don't know? I both flew and jumped out of planes before graduating from high school. What inspires and motivates you every day to improve and excel in your work? The opportunity to positively impact the lives of my patients and help them regain their quality of life is what inspires me every day. Witnessing their journey from injury to recovery is incredibly rewarding and serves as a constant motivation to improve my skills and knowledge.

Share a defining moment in your life that influenced your decision to become a doctor. At the dinner table growing up, I was able to witness firsthand, through my parents, the gratitude that comes from helping and serving others. They would tell us stories at the dinner table. Although I pursued other interests in engineering and law, these stories always stayed in the back of my mind and influenced me to seek a medical career myself. What do you find most rewarding about practicing medicine, particularly in the context of workers' compensation? It’s the ability to help individuals who have experienced work-related injuries regain their functionality and return to work. Seeing the positive impact of my interventions on their quality of life and livelihoods is incredibly fulfilling. What guiding philosophy do you follow when treating injured workers? My guiding philosophy when treating injured workers is to provide comprehensive and patient-centered care. I believe in taking a multidisciplinary approach, working closely with other healthcare professionals, employers, and insurers to ensure optimal outcomes and facilitate a smooth return to work process. What is the preferred method of contact for adjusters, nurses, or employers seeking to reach you and your staff? We have a dedicated work comp contact center to assist in the care management of injured workers Monday through Friday 8am to 5pm. To authorize care and initiate treatment, you can reach the contact center team at 904.394.2494 or email us at WorkComp@se-ortho.com. BLOOM MAGAZINE | 37

IMMEDIATE CARE FOR INJURED EMPLOYEES According to the Bureau of Labor and Statistics, last year 2.8 million non-fatal workplace injuries were reported. Among these injuries, sprains, strains, fractures and injuries to the back or neck were among some of the most common. At Southeast Orthopedic Specialists, a multidisciplinary team of orthopedic and spine specialists are experts in treating work-related injuries utilizing the latest treatment options.

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Orthopedic Care Foot & Ankle Hand & Wrist Joint Replacements Non-Operative Care Pain Management Physical Therapy Podiatry Spine Care Sports Medicine Chiropractic Medicine Phone: 904-394-2494 Fax: 904-674-6149 Email: WorkComp@se-ortho.com

WWW.SE-ORTHO.COM

In this section, we're interviewing the top CEOs in the workers' compensation sector and learning about their company's culture, vision, mission, and philosophy when treating injured workers. We hope you enjoy these interviews and gain significant value in learning more about the many people and organizations that make up the workers' comp community.

TOP CEOS IN WORKERS' COMPENSATION BLOOM MAGAZINE | 39

Shannon Stewartson, MHA, FACHE, FACMPE

Shannon Stewartson CEO, The Orthopedic Clinic Shannon Stewartson, an exceptional leader in the healthcare industry, is making waves as the Chief Executive Officer (CEO) of The Orthopedic Clinic (TOC). With a wealth of experience and a passion for excellence and making a positive impact, Stewartson is an inspirational figure for women leaders in the field. Let's take a closer look at her journey and discover the qualities that set her apart. Born and raised in Grand Rapids, Michigan, Stewartson's journey led her to Florida in 1990, where she established herself as a Floridian. With over 25 years of experience in the healthcare sector, she has held numerous key leadership positions in prestigious institutions. Before joining TOC as CEO in 2015, Stewartson served as the Vice-President and Chief Operating Officer of MCR Health Services in Manatee County. She also held the position of Chief Operating Officer at Coastal Orthopedics & Pain Management in Bradenton, Florida. Additionally, she contributed her expertise as the Vice-President for Advent Health's outpatient imaging enterprise within the Central Florida market and as a Market Manager/Director of Operations at the Center for Diagnostic Imaging (CDI). Stewartson's educational background is equally impressive, holding a Master's Degree in Healthcare Administration (MHA) from Ohio University and a Bachelor of Science Degree in Radiologic Sciences from Adventist University. She is recognized as a Fellow of the American College of Healthcare Executives (FACHE), a Fellow in the American College of Medical Practice Executives (FACMPE) and a Certified Radiology Administrator (CRA), reflecting her commitment to professional excellence.

In addition to her remarkable professional achievements, Stewartson is deeply involved in education and service. She actively serves on the Board of Trustees for AdventHealth University, Board of Directors for the American Association of Orthopaedic Executives, and the incoming President for the Board of Directors for the Florida BONES Society. Furthermore, Stewartson devotes her time to mentoring aspiring healthcare professionals through the internship program at the University of Central Florida. On a personal level, Stewartson treasures her roles as a daughter, sister, wife, mother of three, and most recently, a grandmother. Her family serves as her rock, providing unwavering support and love. They have played a pivotal role in shaping her character and propelling her forward. Stewartson's career began with a deep-seated desire to make a positive difference in the lives of others. Embarking on her healthcare journey as a Radiologic Technologist, she was driven by a passion for the field. Over the years, she steadily ascended the ranks, assuming various roles that contributed to her professional growth and development. The turning point in her career came during her tenure at CDI, where she had the opportunity to build several outpatient imaging centers from the ground up. This hands-on experience equipped her with a comprehensive understanding of leading successful healthcare organizations at all levels within the organization. When it comes to her free time, Stewartson actively strives for a healthy work-life balance. Family remains her top priority, and she takes joy in spending quality time with her loved ones. Whether it involves basking in the sun and embracing the ocean air during weekends on the water or embarking on culinary adventures with her husband, Stewartson finds fulfillment in creating lasting memories. Additionally, as a lifelong learner, she devotes substantial time to reading, expanding her knowledge, and mastering new skills.

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Stewartson attributes much of her success to the guidance and mentorship she has received throughout her life. Her parents played a pivotal role in instilling core values such as a strong work ethic, loyalty, integrity, accountability, and compassion. Furthermore, her husband has been a steadfast source of support, serving as a trusted advisor throughout their 20-year journey together. Stewartson recognizes that her journey has been shaped by the wisdom and teachings of many professional mentors she encountered along the way. They imparted valuable lessons on authenticity, resilience, emotional intelligence, and the importance of building meaningful connections with her team. As a leader, Stewartson believes in creating a culture of excellence that has a profound impact on the organization. Every decision she makes is guided by principles of integrity, honesty, respect, and fairness, with the best interest of patients and the organization in mind. She sets high expectations for her team, fosters accountability, and encourages them to push beyond their perceived limitations. Her efforts have led to significant operational, financial, and customer service improvements. What sets The Orthopedic Clinic apart from other practices is the exceptional quality of care provided by their physicians. With a rich history of serving the community for over 60 years, TOC's surgeons are highly respected and renowned for their comprehensive orthopedic care. The practice prioritizes trust, confidentiality, and honesty in patient relationships, delivering care in a courteous, compassionate, and professional manner. Their conservative approach ensures that surgeries are performed only when necessary and in agreement with both the patient and physician, aiming for optimal outcomes. In 2022, Stewartson was recognized for her outstanding leadership in the workers' compensation industry. She was awarded the prestigious Top CEO Award in Workers' Compensation, further solidifying her position as a trailblazer in the field. Looking ahead, Stewartson envisions dynamic changes within the healthcare industry, necessitating innovative solutions and strategic decision-making to maintain TOC's independence. The practice has experienced significant growth in recent years, including the addition of sub-specialized physicians, expansion to new locations, and the opening of a wholly-owned ambulatory surgery center and walk-in clinics.

With increasing demand for their services in the community, TOC plans to break ground on a new main campus within the next two years and recruit additional sub-specialized surgeons to their team. Stewartson, as the leader of the organization, will collaborate with her team to foster a strong group culture focused on executing growth strategies, cultivating collaborative relationships, implementing efficient operating systems, containing costs, and delivering quality outcomes through valuebased care. Shannon Stewartson's leadership and dedication to excellence have positioned her as a remarkable figure in the workers' compensation industry. Her journey, marked by perseverance, continuous growth, and a commitment to making a difference, serves as an inspiration to aspiring women leaders. With her vision for exceptional patient experiences and transformative healthcare solutions, Stewartson continues to shape the future of The Orthopedic Clinic and contribute to the advancement of the industry as a whole. To learn more about The Orthopedic Clinic and their commitment to providing top-quality orthopedic care, visit their website and discover the exceptional services they offer. BLOOM MAGAZINE | 41

Jennifer Davison Rossmell, BHA, FACMPE

Jennifer Davison Rossmell CEO, Vero Orthopaedics Jennifer Davison, a true exemplar of a woman leader in the world of healthcare. As the Chief Executive Officer of Vero Orthopaedics in Vero Beach, Florida, Jennifer has dedicated her career to providing exceptional orthopedic care. With decades of experience in the industry, her journey is an inspiring testament to passion and dedication. We dive deeper into Jennifer's personal journey, her leadership philosophy, and what sets Vero Orthopaedics apart from the rest. Jennifer's path to success has been remarkable. Born and raised in Ottawa, Canada, she found herself drawn to the healthcare field from a young age. Her fascination with the impact that healthcare professionals had on people's lives inspired her to contribute to the well-being of others. Over two decades ago, Jennifer joined Vero Orthopaedics as an Orthopedic Technologist. It was during her time at the practice that she discovered her passion for the administrative side of healthcare. Driven by her thirst for knowledge and her desire to make a broader impact, Jennifer pursued a degree in Health Administration. This educational pursuit, combined with her hands-on experience at Vero Orthopaedics, paved the way for her to rise through the ranks and assume the role of CEO. Her journey from the clinical department to the helm of the organization showcases her dedication and unwavering commitment to the field.

What truly sets Jennifer apart is her leadership style and philosophy. She firmly believes in servant leadership, prioritizing the needs of her staff, physicians, and patients. Jennifer fosters an open-door communication style and a team-oriented approach to management, creating an environment where every team member feels valued and empowered. One of the most significant challenges Jennifer faced in her career was the sudden transition to the role of CEO without extensive training. However, she tackled this obstacle with determination and resilience. Seeking guidance from experienced professionals and relying on her own instincts, she navigated through uncharted territory. This experience taught her the importance of pushing forward in the face of adversity, shaping her into the exceptional leader she is today. Vero Orthopaedics stands out among its peers for several reasons. The practice is renowned for its commitment to open access scheduling, providing same-day appointments to patients. In addition, Vero Orthopaedics prides itself on recruiting top-quality, subspecialized physicians, ensuring the highest level of care. By consolidating ancillary services, such as MRI, physical therapy, and durable medical equipment, the practice streamlines the patient experience, making it more convenient and efficient. Furthermore, Vero Orthopaedics is a recognized expert in workers' compensation cases. With a new 66,000 square foot state of the art facility, the practice was listed as one of the best doctors/practices in workers' compensation in 2022 and has received a nomination again in 2023. BLOOM MAGAZINE | 43

Understanding the importance of communication, access, and consistent treatment for injured workers, the practice follows the best protocols and employs highly skilled and experienced professionals. They focus on early diagnosis and utilize minimally invasive treatment techniques for cost-effective recoveries, reducing time lost from work. Vero Orthopaedics ensures timely and adequate completion of DWC-25 forms, providing quality reports and achieving excellent outcomes. Jennifer Davison's journey as CEO of Vero Orthopaedics & Neurology is a testament to the power of passion, dedication, and servant leadership. Her unwavering focus on providing exceptional care, coupled with her team-oriented approach, has propelled the practice to new heights. As she continues to lead with compassion and commitment, Jennifer inspires those around her to strive for excellence and make a lasting impact in the field of healthcare. To schedule your injured workers at Vero Orthopaedics, please contact their Workers' Compensation department: Appointments: (772) 646-0106, option 7 Fax: (772) 564-8153 Email: workcomp@veroortho.com With their expertise in workers' compensation cases and commitment to exceptional care, Vero Orthopaedics is dedicated to helping injured workers on their journey to recovery and a safe return to work. BLOOM MAGAZINE | 44

TIMELY CARE EXPERT SPECIALISTS DEFINITE DIAGNOSIS SAME DAY APPOINTMENTS

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THE REGION'S MOST PREFERRED ORTHOPAEDIC PRACTICE Vero Beach, Sebastian, and the surrounding areas

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Workers' Compensation Department

Appointments: 772-646-0106 (opt 3 then opt 7) Fax: 772-564-8153 Email: workcomp@veroortho.com

www.veroortho.com

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BE KIND TO ALL KIND. BE KIND TO ALL KIND. BE KIND TO ALL KIND. BE KIND TO ALL KIND. BE KIND TO ALL KIND. BE KIND TO ALL KIND. BE KIND TO ALL KIND. BE KIND TO ALL KIND. BE KIND TO ALL KIND. BE KIND TO

We asked the industry leaders and physicians what their Workers' Compensation philosophy is, and here's what they had to say.

MY WORKERS' COMPENSATION PHILOSOPHY IS? BLOOM MAGAZINE | 48

Christina Maguire Risk Manager City of Ormond Beach My workers' compensation philosophy is we are all doing our best. My "best" = choosing: integrity, kindness, and compassion. I am dedicated to serving others - that includes a variety of on-going studies to help me understand what people need to solve their problems. I'm a cheerleader - just so you know someone believes 'you matter' and what you do matters.

Cheryl Pfeil Corporate Safety Manager Southeast Milk Inc. My workers' compensation philosophy is to err on the behalf of the employee whenever possible. Most employees don’t want to get injured, so it is our responsibility to treat them compassionately and with respect; within the framework of our state’s Workers’ Compensation regulations.

Donna Check Founder & Principal Advisor Ask Donna Check My workers compensation philosophy is to achieve the best possible outcomes, every professional involved with an individual who is injured while working should be treated the way each professional would want the person she/he loves most in her/his life treated if faced with the same injury and circumstances from injury onset through outcome.

Virgina Popa Adjuster Ghallagher Bassett My workers compensation philosophy is to treat each injured worker with " love, patience, kindness, gentleness, empathy and provide hope in this already difficult life.

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Cheryl Gulasa Vice President AmeriSys My workers' compensation philosophy is that each injured employee deserves the highest quality of care available. Each employer deserves to have that care delivered to their employees in the most cost effective manner possible.

Dr. Claire Muselman Inspirational Thought Leader My workers' compensation philosophy is centered around empowering workers and creating an environment that motivates them to choose the path of returning to work. Through a collaborative and supportive approach, we aim to ignite their engagement and value their thoughts and aspirations. By setting goals together and unlocking their inner potential, we propel them towards successful returns and significant progress. Our commitment lies in building deep connections and trust, understanding their motivations and concerns. Together, we illuminate the path to overcome obstacles and ensure their triumphant journey back to productivity and a fulfilling life.

Erika Alvarez Senior Liability Claims Adjuster Relation Insurance Services My philosophy is ask the questions! If you don't ask you won't know. That pertains to investigations, training, or to get to know someone. ASK!

Rahul V. Deshmukh, MD Board-Certified, Triple Fellowship-Trained Orthopedic Surgeon Southeast Orthopedic Specialists My workers compensation philosophy is to provide comprehensive and patient-centered care. I believe in taking a multidisciplinary approach, working closely with other healthcare professionals, employers, and insurers to ensure optimal outcomes and facilitate a smooth return to work process.

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Welcome to Bloom's "Tell us what you do" series! Our purpose with this series is to celebrate the best service providers in the workers' compensation industry who are the leading experts in their field. Our goal is to showcase their unique qualities, services, and products, and to provide our audience with insights into what makes them exceptional.

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Interview with Claire Quinlan CEO of Quinlan Medical Management Claire emphasizes the importance of personalized care in their approach. Recognizing that each case is unique, the QMM team tailors their strategies to meet the specific needs of each individual. By providing individualized support, they can address not only the physical aspects but also the emotional and psychological well-being of their clients. This compassionate approach fosters a supportive environment that is crucial for successful outcomes.

We had the pleasure of sitting down with Claire Quinlan, the CEO of Quinlan Medical Management (QMM). This series aims to celebrate the best service providers in the workers' compensation industry who are leading experts in their field. Join us as we delve into Claire's role at QMM and gain insights into the exceptional work they do. A Leader in Medical Case Management: Claire Quinlan is a key figure at Quinlan Medical Management, a renowned company specializing in medical case management within the workers' compensation industry. As the CEO, Claire plays a vital role in overseeing the company's operations and ensuring the delivery of exceptional services to their clients. At QMM, the primary focus is on facilitating prompt return to work and optimal case resolution. Claire explains that their team of experts, including highly skilled case managers, specializes in catastrophic case management, brain and spinal cord injuries, multi-trauma, and crisis intervention. By leveraging their extensive experience in workers' compensation and group health, QMM's case managers can identify pre-existing pathologies that may impact the recovery process. This comprehensive approach ensures that individuals receive the care they need to regain their productivity and resume their normal lives.

Quinlan Medical Management understands the financial implications that complex claims can have on insurance carriers, employers, and individuals. Claire reveals that QMM takes a proactive approach to mitigate costs and reduce risks. Through efficient resource management, streamlined processes, and the implementation of strategies to minimize financial burdens, they provide costeffective solutions without compromising the quality of care. By doing so, QMM helps insurance carriers and employers manage costs while ensuring individuals receive the support they need throughout their recovery.

To learn more about QMM or send a referral, please get in touch with them at 561-814-5047 or visit their website at quinlanmedmgt.com

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HealthCare Comp: Delivering Exceptional Service and Care in Workers' Compensation Bloom Magazine had the privilege of interviewing Carlos Bertizlian and Scott Guimond, the co-founders of HealthCare Comp, to gain insights into their remarkable journey of delivering exceptional service and care in the workers' compensation industry. Guided by a clear vision and a commitment to superior client well-being, HealthCare Comp has established itself as a trusted provider in the workers' compensation community. In this interview, Carlos and Scott shared their story, mission, and the values that drive their outstanding performance. HealthCare Comp offers a comprehensive range of services within the workers' compensation field, including medical equipment and supplies, home health services, complex care solutions, and home modification programs. What sets HealthCare Comp apart is their unwavering dedication to delivering exceptional service and care to their clients. Carlos Bertizlian and Scott Guimond, drawing from extensive experience in the workers' compensation arena, founded HealthCare Comp after recognizing the opportunity to make a difference. Having worked for various ancillary providers, they gained valuable insights into the needs of injured workers, employers, and insurance carriers. With a shared vision of elevating customer service and delivering cost-saving solutions, they established HealthCare Comp. "At HealthCare Comp, our mission is to provide the best customer care during challenging times," explained Carlos. The company is focused on ensuring unparalleled care and support for patients and clients throughout their workers' compensation journey. By offering top-quality home medical equipment and services while effectively managing costs, HealthCare Comp aims to make a positive impact on the healthcare landscape.

Carlos Bertizlian Vice President, HealthCare Comp Fundamental to HealthCare Comp's success are their core values of respect, dignity, and compassion. Carlos emphasized that the team deeply understands the difficulties faced by their patients, drawing from personal experiences with illness within their families. This empathy drives their unwavering commitment to providing compassionate care to every client. With their motto, "We Care More!", HealthCare Comp continually strives to exceed patient needs. The company culture at HealthCare Comp revolves around being peopleoriented. Carlos highlighted their dedication to prompt and personalized service, ensuring that clients and patients receive the attention they deserve. Additionally, HealthCare Comp embraces innovation and stays at the forefront of advancements in healthcare technology and research. This commitment enables them to continuously improve their services and deliver the highest quality of care to clients. HealthCare Comp's remarkable journey has solidified its position as a trusted provider of exceptional service and care in the workers' compensation industry. Guided by their vision, mission, and core values, HealthCare Comp sets the standard for delivering outstanding support, making a positive impact on the well-being of those they serve.

To learn more about HealthCare Comp's services or to send a referral, please contact them at Orders@HealthCareComp.com or fax it to 1-800-231-9311. For direct inquiries, you can reach them at (800) 231-9311.

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EMPOWERING PHYSICIANS FOR LONG-TERM SUCCESS IN WORKERS' COMPENSATION Unlike other organizations that focus on short-term fixes or sporadic referrals, our approach at OM is centered around building a solid foundation for your practice. We believe in sustained growth and aim to empower physicians to become leaders in the workers' compensation industry. By imparting essential skills and strategies, we ensure that our partner physicians have the tools to excel in this challenging field. We are committed to partnering with doctors who share our vision for long-term growth. If you're seeking quick marketing fixes or are only interested in a few referrals, we may not be the right fit for you. At OM, we seek collaboration with physicians who are dedicated to achieving substantial and lasting growth for many years to come. Join OM's growing panel of Doctors and Ancillary Providers, and let us build a strong foundation for your practice/organization, paving the way for sustained success in workers' compensation. For over two decades, OM has been at the forefront of empowering physicians and ancillary service providers in the workers' compensation field. Our unwavering goal is to assist doctors in establishing and expanding their practices, equipping them with the knowledge and resources needed to thrive in this specialized area. At OM, we understand the intricacies of the workers' compensation process and the importance of following best practices. Our expertise lies in guiding physicians to become trusted experts, sought after by employers in need of qualified medical professionals. With our comprehensive experience, we have consistently helped physicians achieve long-term success in their careers.

OM To learn more and take the first step towards partnership, please email us at info@ommktg.com. We look forward to connecting with you and providing the support you need to thrive in the workers' compensation industry.

Interview with Teddy Gonzalez Founder of Field Case Managers, Inc. Transparent and efficient communication plays a pivotal role in successful case management, enabling collaboration among stakeholders. FCM excels in facilitating communication between insurance companies, adjusters, employers, and injured workers. Teddy Gonzalez emphasized the importance of clear communication channels. "Seamless communication is crucial to our case management approach," Gonzalez explained. "We keep all parties informed with up-to-date status reports on claims, fostering transparency, building trust, and ensuring a smooth resolution process." In an exclusive interview with Teddy Gonzalez, the founder of Field Case Managers, Inc. (FCM), Bloom magazine explored the company's mission and its commitment to improving patient outcomes through high-quality case management. FCM strives to ensure exceptional care coordination and monitoring while promoting dignity and advocating for their patients' health, ultimately facilitating a safe return to the work environment. Workplace accidents can have a profound impact on individuals, necessitating comprehensive case management to achieve the best possible outcomes. Teddy Gonzalez highlighted FCM's core mission of improving patient outcomes through their commitment to high-quality case management. "At FCM, we prioritize the dignity of our patients and advocate for their health," Gonzalez emphasized. "Our goal is to provide exceptional case management services that address each individual's unique needs, facilitating their safe return to work." Central to FCM's approach is their dedication to delivering high-quality care coordination. Gonzalez stressed the significance of effective coordination and collaboration with healthcare professionals to ensure optimal care for patients. "We work closely with healthcare professionals to provide personalized, topnotch treatment," said Gonzalez. "By streamlining processes and offering comprehensive support throughout the entire case management journey, we strive to optimize patient outcomes."

Field Case Managers, Inc. has gained a strong reputation in the industry due to its dedication to excellence and unwavering commitment to patient wellbeing. Their focus on improving patient outcomes through high-quality case management, while promoting dignity and advocating for patient health, sets them apart. With a strong emphasis on effective communication, FCM supports individuals on their journey to recovery and a safe return to the workplace, ensuring the best possible outcomes for their patients. Field Case Managers, Inc., headquartered in Miami, is fully committed to providing exceptional case management services aligned with their mission. To learn more about FCM or send a referral, please contact them at 786.471.4271 or via email at referrals@FieldCaseManagers.com.

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Interview with Claudia Wechter Founder of Senior Nannies

In this exclusive interview, we had the privilege of sitting down with Claudia Wechter, the visionary founder of Senior Nannies, and her partner and CEO, Gary Loffredo, of SN Home Healthcare. Claudia and Gary share their passion for improving the lives of injured workers in the workers' compensation industry and how their organization's unique approach has set them apart from others in the field. Claudia begins by introducing their organization's mission: "At Senior Nannies and SN Home Healthcare, our primary goal is to ensure a swift and successful recovery for injured workers. We specialize in providing optimum skilled and non-skilled care, with a strong focus on catastrophic cases, such as Traumatic Brain Injury, Spinal Cord Injuries, Multiple Traumas, Quadriplegics, Paraplegics, and Ventilator-dependent individuals. Our services cover the entire state, offering comprehensive care to injured workers and their families." When asked about how their organization effectively solves the challenges faced by customers in the workers' compensation field, Claudia and Gary highlight their commitment to responsiveness and timely care: "We understand the urgency in workers' compensation cases, so we make sure to be available 24/7. Our same-day staffing ensures that skilled professionals are promptly available to start the care process. Additionally, we provide a quick turnaround on notes within 24 to 48 hours, and we keep all stakeholders informed with daily and weekly updates. Whether the case is long-term or short-term, we offer state-wide coverage to address the needs of injured workers across the state." What sets Senior Nannies and SN Home Healthcare apart from other firms, organizations, products, or services in the workers' compensation industry? BLOOM MAGAZINE | 56

Claudia and Gary point out several key differentiators: "Several aspects make us stand out. Firstly, our state-wide coverage ensures that injured workers in any region can access our services. We have an inhouse clinical team that specializes in handling catastrophic cases, which sets us apart from many others. Our commitment to providing same-day service and having a 24/7 live on-call clinical and nonclinical support is also unique. Additionally, our emphasis on technology and personalized communication with in-house case managers further enhances the quality of care we deliver." Claudia and Gary then share the inspiring story of how their organization began and what motivated them to focus on workers' compensation: "Our journey started 28 years ago when Claudia founded the first Assisted Living Placement Service, helping people relocate to Independent Living, Assisted Living, or Memory Care in the tri-county area. Recognizing the growing need for skilled and nonskilled services for the senior population, we established Senior Nannies and SN Home Healthcare. As we expanded our services, we realized there was a significant gap in the workers' compensation arena, and we decided to get involved. We became preferred providers for ancillary networks and gradually extended our care services statewide." With nine locations already in operation, Claudia and Gary highlight their plans for future expansion: "Currently, we operate nine locations, and we are continuously growing to meet the increasing demand for our services. Expansion remains a key part of our vision as we strive to reach and assist more injured workers in need." Claudia Wechter and Gary Loffredo's remarkable journey from founding the first Assisted Living Placement Service to establishing Senior Nannies and SN Home Healthcare exemplifies their unwavering dedication to making a difference in people's lives. Through their organization's vision, mission, values, and unique approach to workers' compensation, Claudia, Gary, and their team are actively empowering injured workers on their path to recovery, leaving a positive impact throughout the state and beyond. To learn more about Senior Nannies and SN Home Healthcare, visit their website at www.seniornannies.com.

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Written by Mari Diaz

Staying Productive at Work Amid Tempting Warm Weather! Summertime is here! It's the season of sunshine, blue skies, and if you're in Florida, afternoon thunderstorms . With the beach or pool calling your name, it can be tempting to let go of work responsibilities and indulge in outdoor activities. But fear not! Here are some practical tips to help you stay focused and productive at work during the summer months. Establish a Morning Routine: Start your day with a consistent routine that energizes and prepares you for work. Enjoy a cup of coffee, take a few minutes for yourself, or do some light exercise. Find activities that help you feel ready to tackle the day ahead. Prioritize and Plan Your Tasks: Make a to-do list and prioritize your tasks based on their importance and deadlines. Break down big projects into smaller, manageable steps, and allocate specific time slots for each task. Having a clear plan will help you stay focused and get your work done efficiently. Create a Productive Workspace: Make your workspace comfortable and inspiring. Organize your desk, remove any unnecessary clutter, and add elements that motivate you. Consider including plants or pictures that remind you of the outdoors to bring a sense of freshness to your surroundings. BLOOM MAGAZINE | 58

Take Planned Breaks: Instead of getting distracted by the allure of sunny weather, schedule regular breaks. Step outside, breathe in the fresh air, or take a short walk. These breaks will rejuvenate your mind and help you maintain focus when you return to work. Manage Your Time Wisely: Try different time management techniques to boost your productivity. Whether it's working in focused intervals followed by short breaks or using time-tracking apps, find a method that suits you. Use your time efficiently while still allowing yourself to enjoy the summer vibes. Minimize Distractions: Identify potential distractions and take steps to minimize their impact. Silence your phone notifications, close unnecessary tabs on your computer, and limit social media usage during work hours. By reducing distractions, you can stay more focused and get your work done effectively. Embrace Outdoor Breaks: Whenever possible, take your breaks outdoors. Find a nearby park or green space where you can relax and soak up the sunshine. Enjoying a change of scenery can refresh your mind and boost your overall productivity. Communicate and Set Boundaries: Let your colleagues, friends, and family know about your work commitments during the summer season. Communicate the importance of uninterrupted work time and set clear boundaries. By managing expectations, you can minimize interruptions and maintain your productivity flow. Summer doesn't have to disrupt your work productivity. With these practical tips, you can stay focused, accomplish tasks, and still enjoy the outdoors. Establish a routine, prioritize tasks, create a productive workspace, and take planned breaks. Manage your time, minimize distractions, and communicate boundaries. Embrace the season while staying productive.

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DID YOU KNOW? Direct to specialist care can save roughly 60% on workers' compensation claims. Dr. Tosca Kinchelow is a highly skilled specialist at The Orthopaedic Hand and Arm Center, where she focuses on the diagnosis and treatment of workrelated injuries. She is well-versed in the Florida Workers' Compensation system and is dedicated to helping injured workers recover and return to work effectively. At the Orthopaedic Hand and Arm Center, our mission is to provide top-quality care and support to individuals who have sustained work-related injuries, so they can make a full recovery and get back to their job duties as soon as possible.

www.orthohandandarm.com Serving Broward and Miami-Dade counties

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OUR SERVICES: Field Case Management Telephonic Case Management Catastrophic Case Management Vocational Case Management Triage/Early Intervention Program STD/ LTD Case Management Coordination of FCE/FME/IME Discharge planning Ancillary medical care coordination (PT, OT, DME, Transportation, Home Care) All above services are provided by bilingual professionals.

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WHO IS RESPONSIBLE FOR THE OUTCOME IN CATASTROPHIC INJURY CLAIMS? Written by Donna Check

My articles on catastrophic injuries, including traumatic brain injury, acquired brain injury, spinal cord injury, and other severe lifechanging injuries, come from from my perspective leading, working, founding and being fully entrenched in specialized catastrophic injury rehabilitation programs for 25 years. There are many more articles written which will be published, and many more I need to put on paper. Nothing written in any article is blaming anyone or any company. The Specialized Rehabilitation Program Specialized rehabilitation facilities see and deal with everything involved with each patient. The interdisciplinary team interacts with every injured employee, and every family, and ALL the professionals involved externally (meaning not being directly involved with the patient every day): adjusters, internal nurse case managers – many of whom are phasing out as are Catastrophic Injury Claim Units within carriers and TPAs – field nurse case managers, claims managers, external treating physicians (neurosurgeons, orthopedic surgeons, orthopedic traumatologists, etc.) transportation companies, durable medical equipment companies, schedulers, externally contracted services, pharmacies, hospitals, other rehabilitation facilities and programs, etc., sometimes employers, and claimant attorneys if they are retained and, occasionally, plaintiff/personal injury attorneys and insurance defense attorneys. The consistent daily interactions and proximity to each patient may be why rehabilitation programs become such strong advocates. They SEE.

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Workers’ Compensation We know professionals working within the workers’ compensation industry have much to consider early on regarding the circumstances, conditions, and employee status at the time an injury occurred. We know the guidelines, tasks, legal and other responsibilities. There is much going on in the background – the “claim” – while the injured employee is hospitalized. And everyone knows adjusters have an overwhelming number of “claims,” with each “claim” representing a human being who is hurt. The Injured Employee and Family Who contacts the family after the injury occurs? Does a call from the adjuster help the family and with the claim? To me, I am relieved when I hear from the family that the adjuster has been in touch with them from the day the injury occurred, and that the adjuster continues to communicate with the family. I am never surprised to hear the patient experience was “very good” to “excellent” when immediate initial contact with a family was made by the adjuster. It appears to me when the adjuster expresses concern, compassion, is kind and remains in close communication, families are less stressed and feel better because the lines of communication are open. They feel supported and know their family member is considered important and valued as a person and as an employee. The BIG Question Is the outcome of the injured employee and the outcome of the claim any different with immediate and open communication? Let’s consider: The Claimant Attorney The general public hears warnings on television all day such as, “Don’t talk with your adjuster.” And no offense is intended here but is hiring a claimant attorney immediately after an injury occurs really helpful to the injured employee or the claim at this early stage? Some claimant attorneys block communication between the injured employee/family and the adjuster and nurse case manager assigned to provide medical case management services.

A Huge Fear for Family Members Families are extremely fragile and how they are treated matters very much. With poor or zero communication the family may conclude that the injured employee did something wrong, or the injury and care is not covered or not work-related. Much worse, they may feel the employee is not important or valued. It’s not usual for outsiders from the trauma to believe the family is coming to grips with the situation and adjusting. Without strong communication and support, the family feels alone and completely alienated from the very people who are supposed to be helping the injured employee. I believe it is understandable that each concern here could be good reason and often why family members seek the help of a claimant attorney. Communication. The Employer The word “fragile” above may have some confused as not all families present that way. It is not unusual for family members to be angry, lash out, cry, or yell in a waiting room, on the phone, to the physicians and hospital staff and to one another. Their feelings are raw and as each hour or day passes, a variety of emotions are running on the same adrenaline that is keeping the family members functioning. They most often are angry, and they may look to blame someone for what has happened. That can easily be the employer. Again, it is their fear, loss of control, and sense of helplessness they feel deeply. Not knowing the future is overwhelming. When the employer stays away, doesn’t call or visit, family members can conclude the employer did something wrong. Communication.

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Empathy. Compassion. Caring. Understanding. Kindness. Love. Patience. Always. No matter the state, the workers’ compensation industry has rules and regulations, along with individual company-related policies, procedures and protocols. Nothing in the process indicates all the players having roles helping and working with the injured employee must feel and show empathy, compassion, caring, understanding, kindness, love, and patience. There is also nothing stating...Each injured employee and their family should be treated the way the professionals involved in the claim process would want the person they love the most in their lives treated in relation to the injury. How would you feel? Would you want an initial call from the person responsible for the claim? What about open communication with the adjuster? Does kindness and compassion make a difference? Does that connection between adjuster and family matter? I strongly believe it does and have shared this information for many years when providing CE Courses to carriers, TPAs, to attorney groups (claimant and defense), and at conferences. It takes a village It’s wonderful to know adjusters are open and available to families. It takes a village, a real team, with one main objective. It’s not the doctors or the nurses or the catastrophic nurse case managers or the rehabilitation facilities and programs… EVERYONE involved contributes to and is responsible for the outcome of every injured employee and the claim itself. Earliest Possible Communication If the timely initial point of contact fails, the domino effect can very easily occur. A claim can go downhill right from the beginning. It can be extremely difficult to get it back in a positive direction. Injured employees need encouragement and to know EVERYONE is routing for them every step of the way. A phone call with a positive and kind mindset knowing a person is injured and what is needed and right to help and support that person may be all it takes to starting off pro-actively.

Everyone should be focused on the needs and outcome objective for the injured employee as well as helping and supporting the family. It’s important to keep in mind the family has not realized the injury is life-changing, not only for their loved one but for all family members who love and care about the injured employee. Empathy. Compassion. Support. Love. Kindness.

Question: Would YOU want YOU to be involved with the “claim” of the person you love the most in the world?

Donna Check Founder & Principal Advisor 407.256.2518 www.AskDonnaCheck.com

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Our team of skilled physicians fully understands the unique nature of workers’ compensation cases and utilizes the most advanced treatment techniques for shorter recovery times and faster healing.

WE'RE A TEAM At Miami Institute for Joint Reconstruction, we aim to get injured employees back to work as quickly and safely as possible. Our doctors are experts in diagnosing and treating workrelated injuries, and our dedicated Workers’ Comp team fully understands the rules and regulations of the Workers’ Compensation system in Florida. While our doctors provide medical care to the injured worker, our dedicated workers’ comp team will keep you – the employer, insurer or case manager – apprised of the treatment plan, progress and status along the way.

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WORKER’S COMPENSATION DEPARTMENT PHONE: (305) 595-8940, EXT. 142 OR 152 EMAIL: CLAUDIA@MIAMIORTHODOC.COM EMAIL: YUNEIDI@MIAMIORTHODOC.COM FAX: (786) 263-0179

GET READY TO RECLAIM YOUR FUTURE NOW! Written by Licia Thompson It’s no secret that many who are leaders don’t regard themselves as such. Merriam-Webster defines a leader as: “A person who has commanding authority or influence.” Influence is: “affecting or changing someone or something in an indirect, but usually important way.” As a certified Leadership Reinvention Strategist and published author, I’ve encountered some who don’t recognize they’re leaders. Leadership originates in the mindset of a person who inspires, influences and cares about others. A few ways to determine if you’re a leader: You’re skilled at seeing what’s invisible to others. You see challenges, obstacles and struggles as opportunities to grow. You’re optimistic and can make the impossible possible. You tend to remain calm in chaos. You do things with integrity. You honor your well-being. You seek to find purpose. You’re consistent and people trust you.

People often underestimate the power of effective leadership, present in all levels of society. Learning to see challenges as opportunities can be the mindset shift that places you in a position to soar. It begins with selfawareness, a trait that leaders cultivate through the years. The more you practice, the easier it can be to embrace the journeys of life. Questions to ask yourself: How do you cultivate your self-awareness? How do you adapt when challenges arise? How do you determine when pivoting is appropriate? Generally, how are you, emotionally and energetically? Some of the most inspirational leaders are parents, teachers, clergy, athletic coaches, choir directors, mentors, writers and more. Not all leaders are born with this skill. You can learn to be a leader. Not all leaders are the smartest in the room. In fact, many of them didn’t perform well in school. BLOOM MAGAZINE | 66

Leaders are not invincible and they’re not perfect. It’s important to remember that each new day provides opportunities to improve. Let’s talk about transparency. Effective leaders are those who are authentic. No one gets everything right all the time. Asking for forgiveness or apologizing is a strength. Doing so helps to create stronger relationships. While you and I are being transparent, I’ll share...There were a couple of decades during my early years when I was an introvert. I wasn’t a follower. I was self-motivated and secure in myself. I recognized this during my first corporate job, two years after college, as a Station Editor for TV Guide Magazine. I was twenty-four and everyone in the department was between 35-55. Not only was I the youngest, but I was also the only Black person. I was also the only person with a college degree. Take a moment, right now to reflect. Begin to recognize you can lead the direction of your future despite personal challenges you’ve endured. It takes time and effort to become comfortable at it. You are wise. You have strengths. You valuable! Begin to believe in yourself and your abilities. Begin to create new habits to increase your ability to lead yourself. No one is exempt from injury, illness, grief, divorce, empty nesting, caregiving and more. Rather than to turn away from the unknown variables of life, I want you to turn toward reality. Embrace your life as it is. Minimize avoidance and maximize your willingness to explore options. If you don’t like how your life looks and feels, be willing to do the work it’ll take to create what you desire. Change your thinking so that you no longer tell yourself what you can’t do. If slow and steady is your speed, purpose yourself to stay the course. Making incremental growth leads to lasting change.

Licia Thompson Former Workers’ Comp Director of Managed Care, Return to Work & Vendor relations for Macy’s, Inc., Published Author, Certified Leadership Reinvention Strategist and Humanities Instructor

www.liciathompson.com IG: @licia_thompson

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Written by Neil A. Ambekar, ESQ

TREATERS, IMES, AND EMAS – OH MY! Since 1994, §440.13(9)(c), Fla. Stat., has allowed Judges of Compensation Claims (“JCCs”) to appoint an expert medical advisor (“EMA”) to assist the JCC when there is a conflict in the medical opinions. Up to May 25, 2023, the statute provided that “If there is disagreement in the opinions of the health care providers… [the JCC] shall, upon his or her own motion or within 15 days after receipt of a written request by either the injured employee, the employer, or the carrier, order the injured employee to be evaluated by an expert medical advisor.” Understanding the EMA rule requires an understanding of the rest of the statute and case law. What is a “health care provider”? This term is defined in §440.13(1)(g), Fla. Stat., as “a physician or any recognized practitioner licensed to provide skilled services pursuant to a prescription or under the supervision or direction of a physician. The term “health care provider” includes a health care facility.” In other words, the term does not only include physicians, though most EMA appointments are the result of disagreements between physicians. It can extend other professionals such as psychologists, chiropractors, physician assistants, nurse practitioners, nurses, and so on. The disagreeing providers may be treating physicians or IMEs, and they do not have to be in the same specialty. Keeton v. Kentucky Fried Chicken, 74 So.3d 1125 (Fla. 1st DCA 2011); AA Gutter Cleaning, Inc. v. Cesario, 49 So. 3d 281 (Fla. 1st DCA 2010). However, not all health care providers are qualified to “disagree” about all issues. For example, a psychologist cannot testify about an impairment rating or medical restrictions for physical injuries. Hernandez v. Geo Group, Inc., 46 So.3d 1123 (2010); AT & T Communications v. Rosso, 217 So. 3d 1183 (Fla. 1st DCA 2017). BLOOM MAGAZINE | 68

Who pays for the EMA? Under §440.13(9)(f), Fla. Stat., the answer is simple in theory: the party requesting the EMA pays. In practice, it is nearly always the employer/carrier because of the provision for appointment “upon the JCC’s own motion.” It seems likely this was intended for situations where the JCC was uncomfortable deciding the issue without additional medical testimony – perhaps because none of the existing opinions were clearly stated, or because the issue was in a field of medicine in which the JCC had no experience. However, in Banuchi v. Dep't of Corr., 122 So. 3d 999 (Fla. 1st DCA 2013), the First District Court of Appeal held that the JCC was required to appoint an EMA whenever a party brought a medical dispute to the court’s attention – even if that party did not actually request an EMA. In Banuchi, the employee filed a “notice of conflict” stating that there was a disagreement in medical opinions, and asking the JCC to appointment an EMA on his own motion. Previously, the established mechanism was for the requesting party to file a motion asking the JCC to appoint an EMA, and the JCC declined to appoint an EMA because no motion was filed. However, the appellate court held that the “notice” was sufficient to trigger the JCC’s obligation to appoint an EMA on his own motion. §440.13(9)(f), Fla. Stat., makes the carrier responsible for the cost of an EMA appointed on the JCC’s own motion, so Banuchi effectively made the carrier responsible for the cost of an EMA in every case. What disagreements require appointment of an EMA? Well, all of them really. The statute specifically provides for EMAs in cases where “there is disagreement in the opinions of the health care providers, if two health care providers disagree on medical evidence supporting the employee’s complaints or the need for additional medical treatment, or if two health care providers disagree that the employee is able to return to work…” This language has been read broadly to permit an EMA on virtually every issue that medical providers are competent to testify about. For example, though not specifically mentioned in the statute, an EMA can be appointed to address permanent work restrictions. Brandywine Convalescent Care v. Ragoobir, 124 So. 3d 344 (Fla. 1st DCA 2013). Who is qualified to serve as an EMA? §440.13(9)(a), Fla. Stat., requires the Division of Workers’ Compensation to maintain a list of certified experts. The Division currently limits application to board-certified physicians under Fla. Admin. Code R. 69L-30.004. If there is no appropriate provider on the certified list, the statute allows the JCC to appoint any “qualified provider,” with such qualifications left up to the JCC.

How is an EMA selected? Under the statute, the parties can agree on the EMA, but if the parties are unable to agree the JCC decides. As parties rarely agree on the EMA, the JCC’s decisionmaking power is significant. However, methodology is lacking. Some JCCs literally draw a name from a hat. Others roll a die. Some go through the doctors on the local list in alphabetical order, appointing each in turn as the cases come before them. Some pick the same doctor in every case because they trust the doctor to serve as an honest broker. In many cases, there may be only one doctor who is qualified to serve, or only one willing (which is quite possibly the major impetus for the recent change in the law). What is the deadline for requesting an EMA? “The EMA statute does not set a deadline for EMA requests.” Steinberg v. City of Tallahassee, 186 So. 3d 61, 65 (Fla. 1st DCA 2016). However, the request should be made with “reasonable promptness” once the conflict is known. AT&T Wireless v. Frazier, 871 So. 2d 939 (Fla. 1st DCA 2004). What is the effect of the EMA’s opinion? The EMA’s opinion is “presumptively correct.” So if the EMA’s opinion is favorable to one party, that party is not required to prove that the EMA is correct. Rather, the other party must prove the EMA is wrong by clear and convincing evidence, a high bar. If the other party fails to do so, the JCC is required to accept the EMA’s opinion even if the JCC personally disagrees. The First District Court of Appeal has described the opinions of an EMA physician as “nearly conclusive.” Cromartie v. City of St. Petersburg, 882 So. 2d 439, 440 (Fla. 1st DCA 2004). It should be noted that the presumption of correctness only applies to the dispute for which the EMA is appointed. Opinions of the EMA which are beyond that issue are treated like any other medical testimony. Lowe's Home Centers, Inc. v. Beekman, 187 So. 3d 318 (Fla. 1st DCA 2016). So what changed, and why? In May 2023, the legislature amended the statute to provide that the JCC may order the employee to be examined by an EMA, instead of “shall.” In other words, a JCC is no longer required to appoint an EMA in any case even if a medical dispute exists, but has discretion to determine whether an EMA is appropriate. The change was made suddenly and with minimal discussion, but are two likely reasons for it. First, the Division of Workers’ Compensation hasn’t put much effort into the expert medical advisor certification list (https://apps.fldfs.com/provider/). There is an application process for new experts, but the Division has put almost no effort into recruiting experts, and certainly hasn’t kept up with existing experts retiring, moving their practices, and so on.

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This has led over time to a very short list of EMA options in specialties other than orthopedics, with only a couple of doctors in some fields. For example, there are only six boardcertified foot and ankle surgeons on the EMA list, and four of them are in the Orlando area. There are five cardiologists. There are three neurosurgeons, three neurologists and three psychiatrists. There is one urologist and one plastic surgeon. These experts must serve a state of nearly 22 million people. Recall that for an EMA to be appointed in the first place, there must be a conflict in the medical opinions of two other physicians, making the lists even shorter in some cases where a conflict of interest would arise. But things are even worse in other fields – there is not a single obstetrician, gynecologist, ophthalmologist, internist, chiropractor, ENT, dermatologist or dentist certified as an EMA anywhere in the state. This drastic shortage of providers has caused massive delays in litigation and has surely frustrated JCCs and parties alike. I had a trial in one case delayed from March 2019 to January 2020 because the JCC was unable to find a doctor willing to serve as an EMA (in a field where there was no expert on the certification list). While this is a somewhat extreme case, similar delays occur statewide every day. The second reason for the law change is probably the Banuchi decision discussed above. An EMA is permitted to charge up to $300.00 per hour for up to eight hours per Fla. Admin. Code R. 69L-30.008(5). In practice, every EMA charges the full $2,400.00 whether they perform eight hours of work or not. EMAs are permitted to request to petition the JCC for a fee of more than $2,400.00 in extreme cases, but fortunately none of them seem to be aware of this. But in any case, this charge does not include the EMA’s deposition, which will be at least $200.00 and often approaches $1,000.00 after “record review” charges (and this does not include the court reporting fees). Because Banuchi effectively made the carrier responsible for the EMA charges in every case, it essentially increased the carrier’s exposure by $3,000.00 in every litigated case. EMA charges are taxable costs which should theoretically be repaid by the employee if the carrier wins the case, but there is no meaningful enforcement mechanism in most instances. So expense reserves have been artificially inflated by $3,000.00 or so to account for this exposure. That is not to say that a carrier will never have to pay for an unwanted EMA again. There will still be medical questions which JCCs are unable to decide, for which they elect to exercise discretion. Some JCCs will no doubt continue appointing EMAs in most cases because they are comfortable with the existing process. And the Banuchi case will still require carriers to pay for the EMA regardless of who is requesting it. However, the change should bring down overall costs in litigated claims for carriers moving forward.

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Neil A. Ambekar, ESQ Partner, Board Certified Workers' Compensation Attorney www.conroysimberg.com

OM WORKCOMP READY™ CERTIFIED DOCTORS FREE SERVICE TO EMPLOYERS, ADJUSTERS AND NURSE CASE MANAGERS If you need assistance obtaining DWC25, work status, notes, PIR, updates, or appointments with any of our Certified WorkComp Ready™ Doctors, please don't hesitate to reach out to our dedicated team. We can streamline communication and help you get what you need to ensure that your employees are getting back on the job as quickly as possible. FREE-OF-CHARGE!

The OM Provider Directory is the only nationwide directory that lists WorkComp Ready™ Certified Doctors. Dedicated Workers' Compensation Department Email: help@ommktg.com Your feedback is invaluable in helping OM identify, prevent, and remove noncompliant providers from our provider list. Our primary objective is to ensure that your workers' compensation requests are handled promptly, professionally, and efficiently. We appreciate hearing both positive and negative experiences from you. We encourage you to share any feedback, good or bad, with Ozzy Diaz at ozzydiaz@ommktg.com or Mari Diaz at mari@ommktg.com . We value your input and strive to continuously improve our services.

TO FIND A DOCTOR GO TO WWW.OMWCDIRECTORY.COM

Sparkling Success: Mastering SelfAdvocacy in the Corporate Realm Written by Dr. Claire Muselman

In the fiercely competitive and glittering corporate realm, self-advocacy is the key that unlocks doors to unparalleled professional growth and remarkable success. This article delves into five dynamic strategies, infused with the vibrant essence of glitter and sparkles, that empower individuals to shine brightly on their unique career journey. By mastering the art of understanding their company, thinking innovatively, expanding their brand persona and network, and recognizing when it's time to let their radiance dazzle elsewhere, professionals can pave their own path to brilliance and leave a lasting mark in the corporate galaxy. 1. Comprehensive Understanding of Your Company: To emerge as a star within your organization, you must first unveil the enchanting story that weaves its history and culture. Embark on a captivating journey of research, unearthing not only the past but also the present dynamics that shape the company's unique tapestry. Seek out allies and mentors who can guide you through the intricacies of the corporate cosmos, while also identifying potential challenges and adversaries that may dim your light. Cultivate relationships with the insightful historians and connoisseurs of gossip, for they possess the secrets and hidden treasures that can bolster your understanding. By unraveling the mysteries and gaining financial insights, you can strategically position yourself for effective selfadvocacy and negotiation, becoming a radiant force within the company's constellation.

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2. Thinking Outside the Glitter Box: Amidst the sea of conformity, it is your innovative spirit that sets you apart and allows your brilliance to truly shine. Embrace the bold and daring as you transcend the boundaries of convention, for mere adherence to basic metrics is but a faint twinkle compared to the radiance you can achieve. Elevate your value by dedicating time to concoct practical and extraordinary ideas that can revolutionize your organization. Embrace the thrill of risktaking, fearlessly venturing into uncharted territories, and learning from any setbacks encountered along the way. Cultivate a lifelong commitment to advocating for your passions, seizing every opportunity to self-advocate and showcase your unique brilliance. Keep a meticulous work diary that captures not only your progress but also your triumphs, serving as a testament to your luminous journey. 3. Aspire to Be an Innovation Luminary: Within the corporate cosmos, it is your quest for innovation that can transform mere stars into radiant constellations. Uncover the flaws and possibilities hidden within your company, harnessing your unique skillset to paint a sparkling vision of transformation. Illuminate your organization's brand by championing community outreach programs and social causes that resonate with its values. Harness the enchantment of DCM brand glitter to enhance the charm of in-house employee newsletters, infusing them with a captivating allure. Explore partnerships with health and wellness clubs, or sponsor events in the arts and entertainment industries, to radiate the splendor of your brand beyond the confines of the office walls. By embracing disruptive innovation, you can reshape perceptions of your company, leaving an indelible mark that sparkles brightly in the corporate galaxy. 4. Expanding Your Brand Persona and Network: To truly illuminate the corporate cosmos, you must cast your influence beyond the boundaries of your company. Radiate your personal brand with charisma and authenticity, captivating audiences with the brilliance of your expertise and insights. Join notable organizations in your field of specialization, becoming a guiding star that illuminates uncharted territories. Take center stage on your social media platforms, striking a delicate balance between your personal and professional personas. Guarding your privacy need not dim your luminosity; instead, curate captivating content that reveals your sparkling personality, highlights your vast knowledge, and garners respect as an expert in your field. Remember, in the realm of social media, the visual is the gateway to enchantment. Let eye-catching visuals tell your story, leaving room for intrigue and captivating the hearts and minds of your audience.

5. Knowing When to Let Your Light Shine Elsewhere: Even amidst the most dazzling constellations, there may come a time when your brilliance outgrows the current stage. Recognize when it's time to gracefully step into the spotlight of new opportunities and plan your exit strategy accordingly. Embrace your worth and put yourself first, for settling for mediocrity or remaining in a toxic environment can dim even the brightest stars. Conduct thorough research, carefully paving the way for a brighter future that aligns with your aspirations. Aim to leave at the peak of your professional standing, ensuring that as one door closes, another opens to reveal even more sparkling opportunities for growth and fulfillment. In the symphony of self-advocacy, infusing your authentic spirit elevates your corporate journey to extraordinary heights. With a comprehensive understanding of your company, a penchant for innovative thinking, a magnetic brand persona, and the wisdom to recognize when it's time to shine elsewhere, you become a luminary navigating the captivating corporate galaxy. Let your brilliance radiate with unwavering confidence and untamed passion, leaving an awe-inspiring trail of achievements and opportunities that illuminate your path to a dazzling future. Embrace your own energy as you navigate the corporate realm and watch as your brilliance captivates all who behold it, leaving a mesmerizing legacy that sparkles for eternity.

Dr. Claire Muselman Dynamic Keynote Speaker, Influential Professor, Inspiring Author, and Empowering Leadership Coach

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YOUR PARTNERS IN HELPING RESTORE THE LIVES OF INJURED WORKERS WE´LL HELP YOUR CLIENTS HEAL, WHILE YOU MAKE THEM WHOLE. When your client has been injured at work, you need to put all your focus on the case. But too often complications arise, and you and your staff end up wasting precious time and money entangled in red tape. It doesn’t have to be this way. Trust RX, a premier pharmacy, is committed to providing physicianprescribed medications to injured workers. We have a highly credential pharmacy Staff and customized medicine capabilities dedicated to helping your clients return to their normal lives as quickly as possible.

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2320 WEST PEORIA AVENUE, SUITE D132 | PHOENIX, AZ 85029 EMAIL: ENROLL@TRUSTRX.COM TRUSTRX.COM

Written by Lisa Lao

Thriving in a Hated Job: Finding Growth Amid Challenges If you've ever found yourself stuck in a job you dislike, you're not alone. Many people have experienced the frustration and dissatisfaction that comes with being in an unfulfilling workplace. Whether it's due to poor leadership, a toxic office culture, or simply feeling unengaged, being in a job you hate is a tough spot to be in. While you're actively seeking new opportunities, here are some practical tips to help you navigate and find growth in your current situation.

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Improve your situation (if possible). If there are aspects of your job that you can address, take proactive steps to improve them. Communicate openly with your colleagues or superiors about your concerns and explore possible solutions. This could involve seeking clarification on expectations, requesting more challenging assignments, or finding ways to address issues related to poor leadership or a toxic work environment. While not all problems can be solved, making an effort to improve your circumstances can create a more positive work experience. Acknowledge your situation, but don't dwell on it. It's important to recognize and acknowledge your feelings of unhappiness in your current job. However, dwelling on negative emotions will only amplify discontentment. Instead, accept your circumstances and focus on finding ways to improve your situation or cope until you can move on. Remember that this phase is temporary, and better opportunities await you.

Take regular breaks. In a job that brings you unhappiness, it's easy to become overwhelmed and burnt out. Prioritize taking regular breaks throughout the day to recharge and rejuvenate. Step away from your work area, engage in activities that help you relax and clear your mind. Even brief breaks can provide much-needed respite, allowing you to approach your tasks with renewed focus and energy. Make your workday more enjoyable. Find ways to inject enjoyment into your workday, despite the unfavorable circumstances. Personalize your workspace with items that uplift your mood, such as pictures or inspiring quotes. If allowed, listen to music or podcasts that make you feel motivated and positive. Seek opportunities for collaboration or social interaction with supportive colleagues. By adding elements of enjoyment to your work environment, you can make each day more pleasant.

Focus on learning and personal growth. Even in a job you dislike, there are opportunities for learning and personal development. Identify areas where you can acquire new skills, expand your knowledge, or take on additional responsibilities. Seek out projects or tasks that align with your interests and allow you to develop transferable skills. By focusing on selfimprovement, you can make your current situation more bearable while enhancing your qualifications for future endeavors.

Plan fulfilling activities outside of work. When you're unhappy with your job, it's crucial to have fulfilling activities outside of the workplace that bring you joy and purpose. Engage in hobbies, spend quality time with loved ones, exercise, or pursue personal projects that ignite your passion. Cultivating a well-rounded life outside of work will help maintain your overall well-being and remind you that there are fulfilling aspects beyond your current job. BLOOM MAGAZINE | 76

Seek support and expand your network. In addition to the tips mentioned above, consider seeking support from mentors or professionals in your desired field. Networking can open doors to new opportunities and provide guidance during your job search. Attend industry events, join professional organizations, or connect with like-minded individuals online. Their experiences and advice can be invaluable as you navigate through this challenging phase. Remember, being stuck in a job you dislike is undoubtedly challenging, but it doesn't have to define your entire professional life. By acknowledging your situation, focusing on learning and personal growth, improving what you can, taking regular breaks, making your workday more enjoyable, planning fulfilling activities outside of work, and seeking support, you can navigate through this difficult phase. Remember, this is a temporary situation, and with resilience and a positive mindset, you'll eventually find yourself in a more fulfilling and satisfying job.

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In this section, we get to know the winners of the BLOOM Awards! BLOOM magazine and awards celebrate the people in the workers' compensation community – they're the heart of our magazine. Through this series, we'll introduce you to these outstanding individuals, share their stories, and celebrate their achievements. Stay tuned as we continue to honor and recognize all the incredible BLOOM award winners!

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Christina Rodriguez Claims Supervisor, Relation Insurance Recipient of the BLOOM Excellence Award 2022 Meet Christina Rodriguez, an exceptional Claims Supervisor at Relation Insurance, whose unwavering dedication, unparalleled expertise, and passion for innovation have earned her the prestigious Bloom Excellent Award in 2022. Through her inspiring journey and remarkable achievements, Christina stands as a true trailblazer in the industry. Christina's story is one of passion and resilience, fueled by her unwavering commitment to making a positive impact. Starting as a temporary employee, she embarked on a career path that would see her ascend to the role of Claims Supervisor, leading and guiding a team of twelve remarkable individuals. "The journey from being a temporary employee to a Claims Supervisor has been a labor of love and determination," says Christina. "I've always believed in pushing boundaries and never shying away from challenges. Each step of the way has shaped me into the professional I am today." For Christina, life's most cherished milestones serve as a wellspring of inspiration in her career. As a devoted wife and loving mother, her personal experiences have deepened her sense of empathy and compassion, making her a pillar of support for her team and clients during challenging times. "Becoming a mother after a seven-year journey with my husband was a profound experience that touched my heart and soul. It taught me the importance of empathy and being there for others when they need it the most," shares Christina. "This understanding of the human experience has had a profound impact on my approach to claims handling." Beyond her professional role, Christina has an unwavering love for art, spending hours in art museums and studios, finding solace and inspiration within the realm of creativity. Interestingly, this love for art has translated into her innovative approach to claims handling.

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"Art has always been my sanctuary, a place where I find inspiration and creativity," explains Christina. "I believe that creativity knows no bounds, and this philosophy has helped me approach claims handling with fresh perspectives and inventive solutions." As a leader, Christina is driven by her belief in nurturing and empowering her team members. She sees leadership as a collaborative journey, where everyone's growth and success are intertwined. "Leading this exceptional team has been a humbling experience," says Christina. "I firmly believe in empowering my team members, providing mentorship, and fostering a culture of collaboration and excellence. Together, we strive to achieve remarkable outcomes for our clients." In an ever-evolving industry, Christina has been at the forefront of embracing technological advancements. Her proactive approach led her claims department to transition into a paperless operation, driving efficiency and elevating client satisfaction. "Innovation is at the heart of progress," emphasizes Christina. "By embracing technology, we've transformed our operations and empowered our adjusters to focus on their expertise in claims handling." Christina's appreciation for her team knows no bounds, evident in her annual week of dedicated employee appreciation. Meticulously planned and executed, this celebration is a heartfelt gesture to express gratitude to her team for their unwavering dedication and hard work. "Our team is a tight-knit family, and showing them how much they are valued and appreciated is incredibly fulfilling," says Christina. "This week of appreciation is our way of saying 'thank you' and fostering a positive work environment where everyone feels valued." Through her dedication, innovation, and heartfelt leadership, Christina Rodriguez has left an indelible mark on the workers' compensation industry. As a Claims Supervisor and Bloom Excellent Award winner, she continues to inspire those around her, forging a path of excellence and making a meaningful difference in the lives of her team and clients.

Recipient of the BLOOM Women Leading the Way Award 2022 Meet Licia Thompson, the recipient of the prestigious "Blooms Women Leading the Way" award in 2022. In an exclusive interview with Bloom Magazine, let's explore the life and achievements of this remarkable trailblazer. Licia Thompson's journey in the workers' compensation industry began with a deep passion for making a meaningful impact in the lives of those facing workplace injuries and illnesses. With years of experience as the former Workers’ Comp Director of Managed Care, Return to Work & Vendor Relations for Macy’s, Inc. Corp., she witnessed firsthand the challenges individuals and their families face during such difficult times. This profound experience ignited her commitment to improving the industry's support systems and ensuring better care for those in need. As Licia explains, "My involvement in the workers' compensation industry was driven by my innate desire to help people during their times of vulnerability. Witnessing the impact of workplace injuries and the challenges faced by those affected, I felt compelled to contribute my skills and expertise to improve the industry's approach to managing these situations." But Licia's story is not just about her professional achievements. As a devoted mother of two incredible young women, her role as a parent serves as an additional source of inspiration, driving her to extend her compassion beyond the workplace and make a difference in the lives of others. Lica says, "I'm most proud of how blessed I am to be a mom of two amazing young women. Being a parent has given me a deeper understanding of the challenges people face when they experience personal difficulties, and it fuels my drive to support and empower others." As the CEO of her business, Licia utilizes the power of technology to connect with clients from all around the world.

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Leveraging virtual meetings, client sessions, marketing, sales efforts, and continuous education, she ensures that her support and guidance are accessible to individuals seeking help during their most challenging moments. Licia elaborates, "Being the CEO of my business allows me the flexibility to work with clients from any location in the world with WiFi. I spend a lot of time in virtual meetings and client sessions, as well as handling my own marketing, sales, and continual education." At the heart of Licia Thompson's mission is her coaching program, "RISE: A 10-week program designed to teach Workers’ Compensation Insurance executives and others how to reclaim themselves after divorce or caregiving and renew, ignite, and soar with excellence." This empowering program equips individuals with the tools they need to find renewal and soar to new heights of success after facing life-altering events. A typical workweek for Licia revolves around empowering her clients with strategies to reset, reclaim, and rise anew after personal challenges. Drawing on her extensive experience and compassionate nature, she guides individuals to reimagine their lives and create a future filled with purpose and fulfillment. With over two decades of experience as a leader in the workers' compensation industry, Licia's passion for her work is evident in every aspect of her career. Licia affirms, "I loved being a leader in Workers’ Comp for 22 years. It has been a rewarding journey to positively impact the lives of individuals during their moments of vulnerability." Licia Thompson's contributions have not gone unnoticed, and her innovative approach aligns perfectly with the evolving landscape of the industry. Recognizing the significance of values-based leadership, diversity, and advanced technology, she aims to create an inclusive work environment while leveraging technology to enhance the services offered to those in need. Licia Thompson is a true trailblazer in the workers' compensation industry. Her leadership, dedication, and commitment to helping others have not only transformed the lives of countless individuals but have also paved the way for positive change within the industry itself. As the 2022 "Blooms Women Leading the Way" award winner, Licia continues to inspire and lead the way towards a brighter and more fulfilling future for all.

BEST DOCTORS IN WORKERS'2 COMPENSATION 0 2 2

2023

BEST DOCTORS IN WORKERS' COMPENSATION We are thrilled to unveil the highly anticipated 2023 edition of "The Best Doctors in Workers' Compensation" list. This carefully curated resource, brought to you by OM, aims to assist employers, adjusters, case managers, and attorneys in finding the right doctors to provide exceptional care for injured employees. Building on the success of the inaugural edition introduced in August 2022, the response and recognition received were truly remarkable. The positive feedback from the workers' compensation community has affirmed the value and importance of this list. It is with great delight that we present the 2023 winners, who represent the pinnacle of excellence in their respective fields. These exceptional doctors have consistently demonstrated their dedication to providing outstanding care to injured workers. They possess the necessary skills, expertise, and track record to make a significant impact on the lives of those they treat. Each doctor on this list has undergone meticulous vetting and is recognized as one of the best in their field. We want to express our gratitude to all the workers' compensation professionals, including nurses, adjusters, attorneys, risk managers, and others, who took the time to nominate these exceptional doctors. Your invaluable input and insight have been instrumental in the selection process.

To access the full names of the individual doctors on the list, please reach out to Ozzy Diaz at Ozzydiaz@ommktg.com. He will be more than happy to provide you with the requested information. Once again, we extend our heartfelt congratulations to all the doctors who have been recognized in the 2023 edition. Your unwavering commitment to helping injured workers and your outstanding contributions to the workers' compensation field are truly commendable. Thank you for joining us in celebrating these exceptional doctors and their remarkable achievements. Together, let us continue striving for excellence in workers' compensation and ensure the best possible care for injured employees. Nominations for the 2024 OM BEST DOCTORS in Workers' Compensation list will open in 2024. We invite you to nominate a doctor who you believe deserves recognition for their outstanding work in the field of workers' compensation. This is an opportunity to acknowledge and honor the exceptional doctors who make a real difference in the lives of injured workers. To be eligible for this honor, a physician must receive five nominations from an adjuster, nurse or risk manager actively working with the doctor. To nomination go to ommktg.com With great excitement and anticipation,

We encourage employers, adjusters, case managers, and attorneys to utilize this comprehensive resource as you seek the right doctors for your injured employees. "The Best Doctors in Workers' Compensation" list serves as a trusted guide to navigate the diverse landscape of healthcare providers, ensuring that injured workers receive the exceptional care they deserve.

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BEST DOCTORS IN WORKERS' COMPENSATION Not all doctors on this list are WorkComp Ready™ or affiliated with OM. However, they have been chosen for their skill, expertise, and ability to help injured workers return to work safely.

Serving the tri-county area of Miami-Dade, Broward, and Palm Beach counties Workers Comp Liaison T: 954.473.6344 | F: 954.473.2603 E: workcomp@ocsfdocs.com | www.ocsfdocs.com

Serving Indian River county Workers Comp Liaison T: (772) 569-2330 | F: (772) 778-4809 E: workcomp@veroortho.com | www.veroortho.com WorkComp Ready™ Certified

WorkComp Ready™ Certified

Serving Miami-Dade county Serving Volusia and Flagler county Workers Comp Liaison T: 386-944-1068 E: workcomp@orthotoc.com www.orthotoc.com WorkComp Ready™ Certified

Workers Comp Liaison T: (305) 595-8940, ext. 142 or 152 | F: (786) 2630179 E: claudia@miamiorthodoc.com & yuneidi@miamiorthodoc.com www.miamiorthodoc.com WorkComp Ready™ Certified

Serving Pinellas county Serving Miami-Dade county Workers Comp Liaison T: (305) 667-7878 E: hif@hernia-institute.com | www.hernia-institute.com

Workers Comp Liaison T: 727-999-9747 | F: 866-237-7330 E: info@alleviatepain.com | www.alleviatepain.com WorkComp Ready™ Certified

WorkComp Ready™ Certified

Serving Seminole and Orange county

Serving the tri-county area of Miami-Dade and Broward county Workers Comp Liaison T: (888) 908-9036 | F: (888) 259-8701 E: workcomp@orthohandarm.com www.orthohandandarm.com WorkComp Ready™ Certified

Workers Comp Liaison T: (407) 254-2550 E: workcomp@orlandoortho.com www.orlandoortho.com WorkComp Ready™ Certified

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Serving Volusia, St. Johns, Duval, and Clay county

Serving Martin and St. Lucie county

Workers Comp Liaison T: 904) 394-2494 | F: (904) 674-6149 E: WorkComp@se-ortho.com | www.se-ortho.com

Workers Comp Liaison T: (772) 288-2400 E: workcomp@southflaortho.com www.southflaortho.com

WorkComp Ready™ Certified

Serving Miami-Dade county Workers Comp Liaison T: 305-696-0842 | F: 306-696-2150 E: Miamihialeahmedicalgroup@msn.com www.miamihialeahmedicalgroup.com WorkComp Ready™ Certified

Serving Alachua, Marion, Columbia, and Citrus county Workers Comp Liaison T: (386) 518-6870 F: (352) 336-6046 E: celliott@toi-health.com www.toi-health.com

Serving all of Florida Serving Palm Beach, Martin, and St. Lucie County Workers Comp Liaison T: (561) 798-6600 E: ernesto.sierra@boneandjoint.org www.boneandjoint.org

Workers Comp Liaison T: 407-423-1234 E: sindyg@orlandofoot.com www.upperlinehealthflorida.com

WorkComp Ready™ Certified

Serving Miami-Dade, South Broward and Monroe county Workers Comp Liaison T: (305) 888-7555 www.physicianshealthcenter.com Serving Miami-Dade county Workers Comp Liaison T: 305 227-HAND (4263) www.drbadia.com

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DME | YOUR HEALTHCARE MOVING FORWARD

MAKING D-M-EASY ARE YOU IN NEED OF RELIABLE DME SERVICES TO SUPPORT YOUR INJURED WORKERS? At CompEquip, we specialize in delivering comprehensive and cost-effective DME solutions tailored to meet your specific needs. Our dedicated team works closely with Adjusters, Risk Managers, and Case Managers to ensure seamless service and exceptional care. We understand the importance of cost-effectiveness and strive to provide solutions that maximize value without compromising on quality. With CompEquip, you can trust that our commitment to exceptional service and cost-effective solutions will exceed your expectations.

OFFICE/REFERRALS: 888-590-0002 | WWW.COMPEQUIP.NET | REFERRALS@COMPEQUIP.NET

The Travel & Brew section in BLOOM Magazine is your ultimate guide to discovering the most exciting travel destinations and hidden gems. With insider tips on packing, budgeting, and inspiration, readers can plan their next vacation with ease. Featuring stunning photography, Travel & Brew takes readers on a visual journey to some of the most beautiful places on earth. Whether you're a seasoned traveler or planning your first trip, this section is a must-read to make the most out of your travels.

TRAVEL & BREW BLOOM MAGAZINE | 87

WANDER OFTEN, WONDER ALWAYS. BLOOM MAGAZINE | 88

A GUIDE TO EXPLORING

MONTEGO BAY, JAMAICA Written & photos by Samantha Diaz Montego Bay, located on the northwestern coast of Jamaica, is a vibrant and picturesque destination that offers visitors a mix of stunning beaches, rich cultural heritage, and exciting adventures. With its warm weather, friendly locals, and a wide array of activities, Montego Bay is an ideal place for travelers seeking a tropical paradise. In this guide, we will explore the must-see attractions, adventurous activities, and cultural experiences that Montego Bay has to offer.

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Doctor's Cave Beach: Start your Montego Bay adventure with a visit to Doctor's Cave Beach, one of the most famous and beautiful beaches in the Caribbean. The crystal-clear turquoise waters and powdery white sand make it an ideal spot for swimming, snorkeling, and sunbathing. Don't forget to take a dip in the reputedly therapeutic waters that are said to have healing properties.

Montego Bay Marine Park: Nature lovers and adventure seekers will find bliss in the Montego Bay Marine Park. Explore the vibrant coral reefs, go snorkeling or scuba diving to discover a stunning underwater world teeming with tropical fish and marine life. The park also offers opportunities for kayaking, paddleboarding, and glass-bottom boat tours.

Hip Strip: For a taste of Montego Bay's vibrant culture and nightlife, head to the Hip Strip, officially known as Gloucester Avenue. This bustling street is lined with shops, restaurants, bars, and clubs, offering a lively atmosphere day and night. Enjoy local cuisine, shop for souvenirs, or dance the night away to reggae and dancehall beats.

Martha Brae River Rafting: Embark on a tranquil river rafting experience on the Martha Brae River. Relax on a bamboo raft while your expert guide navigates the calm waters, pointing out the local flora and fauna along the way. This serene journey through the lush Jamaican countryside is a perfect escape from the bustling city.

Rose Hall Great House: History enthusiasts shouldn't miss a visit to the Rose Hall Great House, a beautifully restored Georgian mansion. It is known for its captivating stories of Annie Palmer, the "White Witch of Rose Hall," and is rumored to be haunted. Take a guided tour to learn about the house's history and the legend surrounding it.

Greenwood Great House: Visit the Greenwood Great House, an elegant plantation house that showcases the opulent lifestyle of Jamaica's 19th-century plantation owners. Admire the antique furniture, rare musical instruments, and a collection of books and manuscripts. The house offers stunning views of the surrounding countryside.

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Croydon Plantation: For an authentic Jamaican experience, take a tour of the Croydon Plantation. Explore the lush landscapes, taste exotic fruits straight from the trees, and learn about the island's rich agricultural history. The tour also includes a traditional Jamaican lunch, complete with jerk chicken and fresh tropical juices. Travel Tips: Montego Bay has a tropical climate, so pack lightweight and breathable clothing, sunscreen, and mosquito repellent. English is the official language of Jamaica, making communication easy for English-speaking travelers. Don't forget to try Jamaican cuisine, such as jerk chicken, ackee and saltfish, and patties, which are available at local restaurants and street food stalls. Stay hydrated by drinking plenty of water, as the Caribbean heat can be intense. Exercise caution and be aware of your surroundings, especially when venturing into unfamiliar areas. Consider using local transportation options, such as route taxis or shared minibusses, for an authentic experience and to interact with the locals. Montego Bay is a destination that captures the essence of Jamaica, with its stunning beaches, vibrant culture, and warm-hearted people. Whether you seek relaxation, adventure, or a cultural experience, this tropical paradise has it all. So pack your bags, embrace the island spirit, and get ready to create memories that will last a lifetime.

Samantha Diaz Travel & Lifestyle Blogger www.travelandbrew.com IG: @iamsamanthasdiaz

READ MORE ARTICLES AT WWW.TRAVELANDBREW.COM BLOOM MAGAZINE | 91

Welcome to Bloom's News, Events, Challenges& Contests! Here, we provide a glimpse of the latest happenings in our growing community. While we can't cover everything, you'll find exciting events, news, and developments taking root here. For a comprehensive list of all our offerings, including events, challenges, contests, dinners, CEUs, workshops, masterclasses, podcasts, Bloom TV, and more, be sure to visit the Bloom community at justbloomcollective.com. Stay informed and become a part of our thriving community!

NEWS, EVENTS, CHALLENGES & CONTESTS! BLOOM MAGAZINE | 92

Live & OnDemand Masterclasses at BLOOM! Get ready to boost your professional and personal growth with our Live & OnDemand Masterclasses at BLOOM! Welcome to Bloom Masterclasses, where it's all about empowering YOU! Our mission is to provide adjusters, risk managers, nurses, and other individuals with high-quality, transformational masterclasses that focus on personal growth, development, and overall well-being. Immerse yourself in our carefully curated selection of masterclasses, which cover a wide range of topics including selfcare, mindfulness, productivity, self-love, nutrition, fitness, and holistic wellness practices. At Bloom, our dedication lies in equipping you with the essential tools and knowledge to flourish in every aspect of your life. Get ready to bloom and thrive!

Become a Masterclass Sponsor Now! Empower Workers Compensation, Risk, Insurance, and Healthcare Professionals' Growth while Gaining Visibility and Recognition among Industry-Leading Professionals. To become a sponsor, email Samantha at samantha@ommktg.com.

The Bloom (me, inc) Retreat is Coming Back in Spring 2024 We are thrilled to announce that the highly anticipated Bloom Wellness retreat (me,inc) will be making its grand return in the spring of 2024! Mark your calendars and get ready to embrace a transformative experience like no other. The countdown has begun! What is the ME, INC Retreat? A two-day event designed to empower and inspire women in the workers' compensation industry and beyond to prioritize self-love and wellness in their daily lives. Men are also welcome to attend. Who attends the ME, INC Retreat? The benefits of attending are both personal and professional: for attendees and their employers. Attendees include risk managers, adjusters, nurses, and all other claims professionals from all sectors of workers' compensation. There will be endless networking opportunities.

DATE & LOCATION WILL BE ANNOUNCED ON THE BLOOM PLATFORM. make sure you're a member at www.justbloomcollective.com!

What are you going to get out of this? A: The retreat focuses on nurturing attendees (YOU)! This transformational experience is rooted in the belief that prioritizing yourself and your overall health is self-love, an act of love for yourself. It is facilitated by an all-women team of leaders in the workers' compensation community for women in the workers' compensation community.The Retreats allow attendees to really disconnect and decompress from the day-to-day and attend to their wellbeing. The benefits of attending are both personal and professional: for attendees and their employers. Why should I sponsor the event? A: By sponsoring this event, you will join the movement to empower women while having the opportunity to grow your business and build valuable partnerships within a community of industry-leading women who are helping women grow and succeed in their careers and personally.

INVEST IN YOURSELF, PRIORITIZE SELF-CARE, AND EMPOWER YOURSELF!

LOOKING TO OBTAIN CEU CREDITS FOR YOUR LICENSED EMPLOYEES OR YOURSELF?

OM CEU'S are presented by industry-leading experts with specialized knowledge in workers' compensation. OM offers various relevant workers' compensation continuing education courses that help busy professionals meet their continuing education requirements. All Our programs include the latest advances and developments in the workers' compensation industry.

Our In-house educational department is accredited for: • Adjusters - All Lines • Nurse Case Managers • Attorney • CCM • Virtual Lunch & Learn • On-site Lunch & Learn • Ask the Expert Q&A Workshop • Expert Panel CEU Discussion • Seminar/Conference • Webinars • Dinner & CEUs To schedule a course or request a list of credentialed speakers and available topics, contact ozzydiaz@ommktg.com Your virtual or on-site session can be scheduled for your whole staff on your choice of day and time. Important Notice: Our team is ready to provide the information you need and help you plan ongoing mandatory credit requirements.

TO JOIN OUR MAILING LIST, BECOME A CERTIFIED SPEAKER, OR BECOME AN AUTHORIZED VENDOR, CONTACT OZZY AT OZZYDIAZ@OMMKTG.COM.

OM education

Empowering Recovery Annual Workers' Compensation Symposiums Friday, October 20, 2023 9:00 AM-3:00 PM Orlando Science Center 777 E Princeton St, Orlando, FL 32803 Friday, November 3rd, 2023 9:00 AM-3:00 PM The Grove 10670 Boardwalk Loop, Lakewood Ranch, FL 34202

4 hours of Continuing Education credits will be provided for Florida Adjusters, Florida Registered Nurses, and National CCMs This event is FREE for Adjusters, Case Managers, Safety Representatives, Workers’ Compensation Specialists, Nurses and Risk Managers

Breakfast and Lunch Provided

OM Bloom

inspired by purpose. powered by people.

I AM. COFFEE BOOK

Women in the workers' compensation, risk, insurance, and healthcare industry. Attention all women in workers' compensation, risk, and insurance! We are excited to announce an opportunity to be a part of a coffee table book that celebrates the strength and resilience of women like you. This project has been a long-time dream of Mari Diaz, founder of Bloom Magazine, and we invite each and every one of you to participate. If you would like to participate, email Mari Diaz at mari@ommktg.com

The Bloom Friendship Bracelet Challenge! Here's how to participate: Step 1: Create at least five special friendship bracelets for the people you choose. Make them unique by selecting a word or something that brings each person happiness. Let's make these bracelets truly special! Step 2: Encourage the recipients to continue the chain of kindness by giving bracelets to others or trading them with friends. Step 3: Take a photo of your bracelets and share it on social media using the hashtag #BloomFriendshipChallenge. Let's spread the joy and inspire others to join in! Step 4: If you're attending any conferences, workshops, events, or other gatherings, make sure to bring your bracelets and share them with individuals who you believe should be part of our challenge. Step 5: Watch as this simple act of sharing and caring creates a wave of friendship and happiness within our Bloom community and beyond!

The Giving Back Project! All you need to do is check in to BLOOM daily and engage with us for a chance to be our lucky winner! The Giving Back project has gained significant popularity within our community, with adjusters, risk managers, and nurses eagerly awaiting our monthly contests and giveaways. Since its inception in 2020, our project has been dedicated to bringing joy and excitement to the community. By partnering with industry leaders, we offer engaging contests and incredible giveaways with remarkable prizes up for grabs.

If you're not familiar with the Giving Back project, let me give you a quick overview. Our mission is to spread joy, excitement, and kindness throughout the community. Each month, we collaborate with industry leaders to bring you thrilling contests and amazing giveaways. The prizes are truly exceptional, and you definitely don't want to miss out on them! However, the Giving Back project goes beyond the thrill of winning prizes. It's about making a positive impact and supporting local charities that truly make a difference in people's lives. Every month, we ensure that a portion of our efforts directly benefits deserving charities in our community. Together, we can create change and bring hope to those who need it the most.

community partners

None of this would be possible without the unwavering support of our incredible community partners. Their dedication and commitment have been the backbone of this project.

Schedule a Wellbeing Day! WORKING IN PARTNERSHIP WITH EMPLOYERS TO SUPPORT A HEALTHIER HAPPIER WORKPLACE.

Wellbeing days offer employees a wonderful opportunity to explore various health and wellness benefits accessible to them while also fostering greater self-awareness about their overall health and wellbeing. It's a chance for individuals to invest in their own health journey and discover resources that can enhance their overall quality of life.

Musculoskeletal workshops Wellness & Preventive workshops Exercise and Fitness classes Health Screenings Financial Wellness workshops Mindfulness and Meditation workshops Ergonomics Assessments and Training Customized Leadership Development workshops

Wellness days have become more diverse to accommodate the changing work landscape, with both onsite and virtual options now available. This flexibility is especially beneficial for workforces transitioning to remote setups and becoming geographically dispersed.

Productivity workshops Flower Markets DIY Scrub bar Laughter Works at Work Desk Yoga Stress Management workshops DIY workshops that offer hands-on classes for art, dance,

The Bloom team takes care of every aspect of planning and logistics, ensuring a seamless experience. But our dedication to wellness extends far beyond the physical. We believe in fostering a work environment that empowers employees to find fulfillment in their roles, and offers ample opportunities for both professional and personal growth. C

WRIST

KNEE

music, painting, tea blending, cooking, and more. The possibilities are endless!

To book a class, workshop, or well-being day or learn more information, contact teambloom@ommktg.com

This section will explore earth medicines, mindfulness, Ayurveda, and yoga as tools that bring balance and healing to our lives. I am committed to being 100% transparent and ensuring my actions align with what I say. This means I won’t be sharing anything I have never tried myself or practiced myself.

EARTH MEDICINE WITH MARI BLOOM MAGAZINE | 102

ANTI-AGING FOODS TO ENHANCE YOUR BEAUTY NATURALLY Written by Mari Diaz

Drink More Water:

You can literally eat your way to a more

they need to consistently drink adequate amounts of water.

youthful appearance. When it comes to

Water is your skin's best friend. It helps to plump up and fill

maintaining a youthful and radiant look,

in fine lines and wrinkles, moisturize your skin, flush out

healthy food can be your secret beauty tool.

toxins, and encourages a healthy glow. By staying hydrated,

By incorporating certain foods into your

you provide your skin with the essential moisture it needs to

diet, you can nourish your body from within

maintain its elasticity and youthful appearance. Make it a

and enhance your beauty naturally. Here are

habit to drink plenty of water throughout the day to reap the

some great tips to get started on your

benefits for your skin.

Many times, people think their skin is aging, but in reality,

journey to youthful skin:

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Consume More Healthy Fats: Healthy fats are essential for maintaining plump, moisturized, and youthful skin. They play a crucial role in maintaining the integrity of the skin's lipid barrier, which helps to retain moisture and prevent dryness. Incorporate sources of healthy fats into your diet, such as avocados, nuts, seeds, olive oil, and fatty fish like salmon. These fats provide essential nutrients and help to nourish your skin from the inside out, giving it a healthy, radiant glow. Consume Vitamin C Rich Foods: Vitamin C is a powerful antioxidant that plays a vital role in promoting a youthful appearance. It is a co-factor for collagen synthesis, which is essential for maintaining the elasticity and firmness of your skin. Including vitamin C-rich foods in your daily diet can help boost collagen production and improve the overall texture and tone of your skin. Enjoy a variety of fruits and vegetables like oranges, strawberries, kiwi, bell peppers, and leafy

Consume Antioxidant-Rich Foods: Antioxidants are essential for combating the damaging

greens to get your daily dose of vitamin C.

effects of free radicals, which can accelerate the aging

Consume Omega-3 Rich Foods:

cause oxidative stress and lead to premature aging of the

Omega-3 fatty acids are not only beneficial for your overall health but also for maintaining healthy, youthful skin. These healthy fats help to nourish the skin and protect it from inflammation and damage caused by environmental factors. Including foods rich in omega-3s, such as fatty fish (salmon, mackerel), walnuts, chia seeds, and flaxseeds, can help to reduce inflammation, keep your skin moisturized, and promote a smooth and youthful complexion.

process. Free radicals are unstable molecules that can skin. Consuming foods rich in antioxidants can help neutralize these free radicals and protect your skin from their harmful effects. Incorporate antioxidant-rich foods like berries, tomatoes, dark chocolate, green tea, and leafy greens into your diet to promote healthy, youthfullooking skin. By incorporating these anti-aging foods into your daily diet, you can nourish your body with the essential nutrients it needs to maintain a youthful and radiant appearance. Remember, true beauty starts from within, and by taking care of your body through a healthy diet, you can enhance your natural beauty and embrace the aging process gracefully. So, embark on this journey to vibrant and youthful skin by incorporating these delicious and nutritious foods into your meals and enjoy the benefits they bring to your overall well-being.

Mari Diaz CEO & Founder, OM & BLOOM www.ommktg.com www.justbloomco.com

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Written by Mari Diaz

HOW TO BECOME A MORNING PERSON Not everyone finds joy in waking up early, but with a few lifestyle adjustments, you can transform yourself into a morning person. Establishing a morning routine and making the most of your early hours can bring a sense of accomplishment and productivity to your day. If the thought of an early start fills you with dread, fear not! Here are some practical tips to help you find motivation and embrace the beauty of mornings. BLOOM MAGAZINE | 105

Protect Your Sleep for a Fresh Start A good night's sleep can make you feel like a whole new person. Prioritize your sleep by creating a sleepfriendly environment and practicing good sleep hygiene. Consider incorporating natural remedies like ashwagandha, valerian, or oats, which contain tryptophan to regulate your body's circadian rhythms. You’ll wake up feeling refreshed and ready to conquer the day by ensuring a restful night’s sleep. Begin with Meditation Kickstart your mornings with a short meditation session. Spend five to ten minutes sitting quietly and focusing on your breath. Allow yourself to find calm and be present in the moment. When thoughts arise, acknowledge them without dwelling on them, and then let them go. Returning your attention to your breath will help cultivate a sense of peace and clarity that will set the tone for your day. Set a Wake-Up Intention Before you go to bed, make a pact with yourself to wake up earlier than your current wake-up time. Start with small increments, gradually working your way towards your desired wake-up time. For example, if you currently wake up at 8 am and aim to wake up at 6 am, break it down into manageable steps. Aim for 7:45 am initially and gradually reduce it by 5, 10, or 15 minutes each day. This gradual approach makes the transition smoother and more achievable.

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Try Brain Dumping If your mind feels cluttered with thoughts and ideas, try a brain dump. Set aside some dedicated time to write down anything and everything that's on your mind. It could include reminders, stressors, plans for the future, or worries. By externalizing your thoughts, you create space in your mind and feel a sense of relief. Schedule regular brain dumping sessions to maintain mental clarity. Find Inspiration through Podcasts and Audiobooks Start your mornings by listening to inspiring podcasts or audiobooks from influential individuals. Seek out content that resonates with you and aligns with your goals and aspirations. By exposing yourself to uplifting messages, you'll cultivate a positive mindset that can carry you throughout the day. Adjust Your Bedtime Routine The secret to becoming a morning person lies in getting to bed earlier. Aim to have a bedtime between 9:30 pm and 10 pm to ensure you get a solid seven hours of sleep. Establish a relaxing nighttime routine that signals to your body it's time to wind down. Consider activities like reading, taking a warm bath, or enjoying a soothing and organic nighttime tea. These rituals will prepare your mind and body for restful sleep.

Embracing early mornings may seem daunting at first, but with consistency and a positive mindset, you can transform yourself into a morning person. Protect your sleep, practice meditation, set wake-up intentions, try brain dumping, find inspiration through podcasts and audiobooks, and adjust your bedtime routine. By implementing these steps, you'll greet each day with renewed energy and a sense of purpose. Embrace the beauty of mornings and witness the positive impact it has on your life. Remember, taking care of your mind, body, and soul is key to living your best life. By incorporating these habits into your routine, you'll experience increased productivity and overall well-being. Embrace early mornings and watch as your life transforms into a healthier, happier version of itself.

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Behind My Notebook Collection Written by Mari Diaz As I write this article, I feel an overwhelming sense of gratitude for the precious collection of notebooks that have been by my side since the very beginning of my business journey. From the start, I understood the importance of writing down my thoughts and experiences. These notebooks have become my trusted companions, storing the memories, lessons, and secrets that have shaped my professional growth.

Each notebook holds a special place in my heart. They are secret treasures that only my eyes can see. If you are wondering why I don't share photos, it's because their covers were carefully chosen, and their pages have become a canvas for my thoughts, dreams, and vulnerabilities. Within their protective embrace, I have poured out my heart, confiding secrets and fears that only the pages can truly understand. The stories that have unfolded in these notebooks are like beautifully woven tapestries, capturing the essence of my experiences.

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The notes, sometimes quickly written and hard to read, serve as snapshots of inspiration, fleeting thoughts, and meaningful conversations. These notebooks have become a safe space, allowing me to express myself fully and document the highs and lows of my journey. And oh, the lessons! The wisdom that has emerged from these pages is like a precious gift. Each note contains a valuable lesson that I have learned through firsthand experience. Some lessons are clear and powerful, while others serve as gentle reminders. They have taught me about the importance of listening, building genuine connections, and staying true to my values.

But these notebooks hold more than just lessons; the scribbles share little details like "this person loves flowers." I've always been someone who enjoys adding a personal touch to show my appreciation for those who help me. It's those thoughtful gestures that can make a meaningful difference in how we connect with others. Whether it's surprising a colleague with their favorite coffee or bringing a small potted plant for the nurse who I met over lunch, these simple acts of kindness can brighten someone's day and create a sense of warmth and gratitude in our interactions. After all, it's the human connection that makes the journey through life more enriching and meaningful. As I reflect on the pages of these notebooks, I am reminded of their immense value. They are not simply collections of paper and ink; they are vessels of growth and truth. They capture the stories, the secrets, and the wisdom that have shaped me both personally and professionally. I encourage you to find solace in your own collection of notebooks. Embrace the transformative power of writing and allow your experiences to come to life on the page. Through the tangible act of writing, our journeys find meaning and permanence—a testament to our growth, resilience, and the beauty of the human spirit. BLOOM MAGAZINE | 109

Roots & Wings Short Stories by BLOOM Magazine

Are you ready for an exhilarating adventure? Get ready to journey with us through a series of thrilling short stories that will ignite your imagination and leave you on the edge of your seat! From heart-pounding mysteries to heartwarming tales of love and friendship, each story will transport you to new worlds and introduce you to intriguing characters. You'll witness acts of bravery, experience moments of triumph, and be captivated by unexpected twists.

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Written by Mari Diaz In the lively city of Miami, Ari Flores, a single mother and successful risk manager, faced a big decision. Her career had gone well, but she craved new challenges. A top international company offered her a dream job in London, with a salary three times higher than what she earned now. It was an opportunity too good to ignore, but it meant leaving everything she loved behind. Ari's heart was torn - she longed for career growth, but she also cherished her teenage daughter, Lily. As rumors about the job spread, Ari felt both excitement and uncertainty. One evening, Ari sat down with Lily, who noticed her mom's distraction. "Mom, is something bothering you?" Lily asked. Ari took a deep breath, searching for the right words. "I've been offered an amazing job in London," she said. "But it means we'd have to move there." Lily's eyes widened, and her emotions showed on her face. "London? But my friends are all here! I don't want to leave them." Ari felt a tug in her heart, knowing how much Lily valued her friendships. "I understand, sweetheart. It's a tough choice, and I want what's best for us." In the following days, Ari tried to ease Lily's worries, but the decision weighed heavily on her. Lily struggled with the idea of leaving her friends behind. As the decision day approached, Ari was torn. She knew the London job was a golden opportunity, a chance to advance her career and give them a better life. But she also couldn't bear the thought of uprooting Lily from her familiar life. One evening, as they sat on the balcony, Ari tried to talk to Lily about it again. "Lily, I need you to be honest," she said gently. "How do you really feel about moving to London?"

Lily hesitated, looking for the right words. "I'll miss my friends, Mom, but I know this is a great chance for you. You've always put my happiness first. It's time for you to follow your dreams too." Ari's eyes filled with tears as she hugged her daughter. "Thank you, sweetie. You're so mature. I promise your happiness will always come first." In the following days, Ari sought advice from friends and mentors, weighing the pros and cons of each choice. Finally, the decision day arrived. Ari took a deep breath and called the international company. She had made her choice. The next morning, Ari gathered Lily and said, "I've thought long and hard about this, and I've decided to accept the job in London," she said, feeling both excited and nervous. In the next edition, brace yourself for an enthralling encounter as Ari meets her new boss in London. The air crackles with anticipation as she steps into this new chapter of her life. Will the city of London live up to its promises of excitement and opportunities? What challenges and triumphs await Ari in her dream job?

To be continued..... Get ready for an exciting story as Ari meets her new boss in London. The air is filled with excitement as she starts a new chapter in her life. Will London be as exciting as she hoped? Let's find out the challenges and triumphs she'll face in her dream job!

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Promote Your Niche in the Workers' Compensation Industry: Let People Know About It! Looking for Exposure in the Workers' Compensation Industry? Showcase Your Organization in BLOOM Magazine! BLOOM Magazine highlights the diverse aspects of the workers' compensation, risk, insurance, and healthcare fields, and we want to feature your organization's contribution to these industries. With a readership of tens of thousands of professionals in claims, risk, insurance, and healthcare, BLOOM Magazine is the perfect platform to showcase your products or services. Our publication is exclusively focused on workers' compensation, risk, insurance, and healthcare, and is distributed to all major employers, TPAs, doctors, and brokers across the country. Don't miss out on this opportunity to gain visibility in these critical industries!

VISIT OUR WEBSITE AT WWW.JUSTBLOOMCO.COM OR EMAIL US AT INFO@OMMKTG.COM

Maker to Market Project! In 2021, Bloom partnered with industry leaders, organizations, creatives, and our very own partners for purpose partners to launch our most significant initiative supporting charitable causes to improve the communities where we live and work. We have campaigns for every purpose, and every budget! It is a great and simple way of doing good and feeling good knowing you are making a difference! By purchasing from our Maker to Market shop, you are helping us give back to local charities and organizations across the globe! Our goal is to provide a variety of corporate partnership opportunities that allow businesses of all sizes to engage their clients and potential clients – all while giving back to our local communities. The Maker to Market project offers you a way to refresh your corporate gifting with meaningful options for every budget. You can thank your client with branded gifts, and at the same time, you are giving back to those in need. We believe that everyone has the opportunity to change the world for the better, and we are committed to making that happen.

INSPIRED BY PURPOSE. POWERED BY PEOPLE. WWW.JUSTBLOOMCO.COM/SHOP

Circle all of the simple pleasures that speak to your heart. visiting a new coffee shop

a long conversation with an old friend

walking in nature

first bite of dessert

watching a sunrise

sitting under the stars

listening to your favorite song

a fresh made bed BLOOM MAGAZINE | 114

watching a sunset

talking to the moon

cozying up with a book

summer storms

a scoop of your favorite ice cream

Spontaneous road trips

late night talks

lazy afternoon nap in a shady spot under a big tree

BLOOM MAGAZINE | 115

At this moment, I am currently...

Reading: Wondering: Watching: Hoping: Appreciating: Anticipating: Listening: Feeling: BLOOM MAGAZINE | 116

dare to bloom

Bloom