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Hey there! We're so glad you found us. Dear readers, We are absolutely thrilled that you've picked up a copy of Bloom Magazine and are joining us on our journey. Producing a magazine takes a lot of hard work, and we are grateful for the team of writers, designers, and contributors who pour their heart and soul into every issue. They are the heartbeat of Bloom Magazine, and we couldn't do it without them! We are always looking for new writers and contributors who want to join the Bloom team and be a part of something special. If you have a passion for the workers’ compensation industry or have a story to share, we would love to hear from you. We are over the moon excited to be celebrating our one-year anniversary of the rebranding from In Touch to Bloom. This past year has been full of growth, learning, and exciting new developments. We've launched two new divisions for California and Georgia, hosted weekly CEU's, masterclasses, workshops, and much more. We are proud of what we've accomplished, and we are even more excited for what's to come! As always, we want to thank you, our readers, for your unwavering support. We hope that Bloom Magazine brightens your day and inspires you to continue pushing for excellence in your work and personal lives. We are committed to bringing you even more great content in the future, so keep an eye out for what's coming next. Thank you for being a part of our Bloom community. Let's keep blooming together!

samantha diaz Editior in Chief, Bloom Magazine BLOOM MAGAZINE | 07

Table of

Contents A Letter From The Editor

A Note From Mari

Editorial Board

Happy Birthday Bloom Magazine!

The First Annual Me Inc. Retreat

Meet Rosa Royo

People to Know

The Story of OM

Doctor Spotlight

The Organizational Cost of Human Capital: Bundled vs Unbundled

Bringing the Message of Wellness to Workplaces Everywhere

Adjuster's Guide to Mastering Empathetic Communication

My Workers' Compensation Philosophy is?

BLOOM MAGAZINE | 08

Table of

Contents BLOOM Awards Winners Q&As

Tell Us What You Do?

An Ode to Spring

You Are Allowed to Want Better For Yourself

How to Stop Negative Self Talk

Friendships of Love

The Wonderful World of Birth Flowers

Charleston Mini Guide: Best Places to Eat and Explore

Your Ultimate Travel Guide to Savannah, Georgia

Beauty from Within: The Power of Anti-Aging Foods for Healthy Aging

Love at First Sight: My Journey to Ayurveda

BLOOM MAGAZINE | 09

A note from Mari Diaz, founder, Bloom Magazine Dear Bloomers, It's hard to believe that we are already celebrating our one-year anniversary of rebranding Bloom from In Touch magazine! As we look back at the past year, we are filled with gratitude for all of the support and growth we've experienced. Bloom has been busy growing in so many ways. We are excited to announce the launch of our two new divisions - California and Georgia. With dedicated editions for these states, we can provide more targeted content for our readers. Additionally, our Bloom community is growing rapidly! We are hosting weekly CEU's, masterclasses, workshops, and much more. We are thrilled to see so many exciting contests and challenges happening within the Bloom community. Our mission at Bloom is to be a valuable resource for professionals in the worker's compensation industry. We are passionate about shining a light on industry leaders and providing informative articles on topics like health, personal development, and all things worker's comp. We believe that our magazine is not just about providing information, but about helping our readers live their best lives and achieve their full potential. As we celebrate our one-year anniversary, we want to take a moment to thank our contributors and readers for their unwavering support. Your feedback and contributions are essential to our growth and success. We are grateful to be a part of the Bloom community and look forward to continuing our journey together. Thank you for being a part of our growth and success!

With love, Mari Diaz BLOOM MAGAZINE | 10

The earth laughs in flowers. - Ralph Waldo Emerson

BLOOM MAGAZINE | 11

bloom magazine editorial board founder, ceo

mari diaz

editor in chief, creative director

samantha diaz

editor at large, design director

melissa diaz

executive editor

anailis diaz

vice president, marketing

ozzy diaz

chief revenue officer

osberto diaz

advertising account excutive

carlos ramos

advertising account excutive

maylin castillo

contributing writer

donna check

contributing writer

kerstie blue

contributing writer

dr. claire muselman

about the cover At Bloom magazine, we love to share the stories behind our cover shoots, and this one was truly special. We booked the breathtaking MOE studio, which had perfect lighting and added an extra layer of charm to the photos. Rosa looked stunning in her vintage blue blazer, exuding confidence and beauty. We had a blast during the shoot, trying out different poses and experimenting with fun props. In the end, we were all thrilled with the final product. The pictures turned out beautifully, and Rosa looks radiant and gorgeous in them. We hope you love them as much as we do.

model: rosa royo styled by: isabel dovale photo by: melissa diaz art direction by: melissa diaz and anailis diaz BLOOM MAGAZINE | 12

RETURNING INDUSTRIAL ATHLETES BACK TO WORK AS EFFICIENTLY AND SAFELY AS POSSIBLE.

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Happy Birthday Bloom Magazine! Celebrating One Year Since the Big Rebranding! Written By Anailis Diaz As we celebrate the one-year anniversary of Bloom Magazine's rebranding from IN TOUCH, we sat down with Mari Diaz, the founder of Bloom, to reflect on the journey and mission of the magazine. In this interview, Mari shares the origins of IN TOUCH and how it led to the rebranding of the magazine to Bloom. She also discusses how the rebranding represents a new direction for the magazine and how Bloom has evolved over the past year. Mari also shares her hopes for the future of Bloom and what she's most proud of the magazine achieving over the past year.

Q: How has Bloom evolved over the past year? Mari: Bloom has dedicated itself to this new mission. The magazine has covered not only topics related to workers' compensation but also health, personal development, and all things that matter to people in the industry. Bloom has become a place where people can learn from industry leaders, connect with others in the community, and celebrate successes and achievements.

Q: Mari, can you tell us about the origins of IN TOUCH and how it led to the rebranding of the magazine to Bloom? Mari: Sure! IN TOUCH was founded in 2009 as a magazine and platform for workers' compensation professionals to network and connect. Two years after, we created the IN TOUCH awards and gala to celebrate excellence in the industry. Over the years, the gala and awards became a staple in the industry. With the rebranding to Bloom, we wanted to take the mission of IN TOUCH to the next level. I chose the name Bloom because it felt like everyone was coming back to life, starting to bloom, after a difficult year of pandemic and lockdowns. Bloom meant new beginnings, hope, and growth. Q: How does the rebranding of IN TOUCH to Bloom represent a new direction for the magazine? Mari: The rebranding wasn't just a change in name or appearance; it represented a new direction for the magazine. Bloom would be more than just a source of information; it would be a platform to empower people in the industry to live better lives, both personally and professionally.

BLOOM MAGAZINE | 15

Q: What is Bloom's mission?

Q: Any final thoughts?

Mari: Our mission is to inspire and empower people in the industry to achieve their full potential, both professionally and personally. We want to make a difference in the lives of people in the industry by providing the tools and resources they need to succeed.

Mari: As Bloom Magazine celebrates its first year of rebranding, we're proud of the impact we've made in the industry. I'm grateful for our team's dedication and our readers' support. Here's to many more years of inspiring and empowering the industry!

Q: What are you most proud of Bloom achieving over the past year? Mari: I'm most proud of the impact that Bloom has made in the industry. We've expanded to California and Georgia, with other states soon to follow. The magazine has received an outpouring of love and support from the community, which is a testament to its impact. Q: What are your hopes for the future of Bloom? Mari: I'm excited to see what the future holds for Bloom. We're constantly looking for new ways to make a difference in the lives of people in the industry, and we're committed to providing the resources they need to succeed.

BLOOM MAGAZINE | 16

The first annual Me,

Inc Wellness Retreat At Bloom Magazine, we are thrilled with the success of our first annual Me, Inc. Wellness Retreat at Hutchinson Island, FL. Our goal was to create an experience for the people of our industry with a unique and inspiring wellness approach, and we believe we accomplished that goal through a variety of activities and vendors. The wellness vendor hall was a bustling hub of activity throughout the day, with vendors showcasing everything from natural skincare, ayurvedic products, human design readings, massages, and microgreens. Attendees had the opportunity to sample products, ask questions, and engage with vendors who share our passion for wellness. It was inspiring to see the enthusiasm and curiosity that attendees had for the latest wellness trends and products. Our meditation and massage room was another popular feature of the conference. We wanted to provide attendees with a space where they could disconnect from the outside world and focus on their inner selves. Our meditation and massage experts Kerstie Blue and Eric Heath were on hand to guide attendees through different practices, from mindfulness, reiki, and an energy cleaning massage. We received great feedback from attendees who said that the meditation and massage room was a highlight of the conference.

However, the most amazing part of this retreat was our speakers. We were so fortunate to have had such an awesome group of women who spoke on a variety of topics. We started with a panel discussion on self care and preventing burnout, discovering Ayurveda with Jessica Oker, The Language of Your Soul: A Powerful and Profound Exploration with Christina Maguire, Transforming Through Self-Discovery with Valerie Horton Rakes and Meet Your Inner Knowing with Kerstie Blue. BLOOM MAGAZINE | 17

We ended the retreat with yoga on the beach with Kerstie. The beach provided the perfect backdrop for attendees to connect with nature and practice yoga. It was amazing to see how energized and refreshed attendees felt at the end of our retreat. As the Bloom team, we are proud of what we accomplished with our first annual Me, Inc Retreat! We believe that we provided attendees with a unique and inspiring wellness experience that they will remember for years to come. The feedback we received from attendees was overwhelmingly positive, and it was inspiring to see how much they enjoyed the retreat. Looking ahead, we are already planning next year's retreat and are excited to build on the success of this year's event. JOIN US FOR THE SECOND ME, INC RETREAT ON

June 7th and 8th 2024 *subject to change*

BLOOM MAGAZINE | 18

The Start of a Legacy

Written by Anailis Diaz

Once an afterthought, workplace wellness and employee wellbeing have shot to the top of organizational priority lists.

Studies have shown employee wellness had a hand in reduced levels of burnout, better social wellbeing, higher levels of belonging, and an increased feeling of thriving. To take care of her employees, Royo has launched many programs during her time with MDCPS. She wanted to make a difference. As the director for one of the largest school boards in the United States, Rosa has made her programs fun and unique. Rosa focused on changing the Workers’ Compensation industry.

In the wake of COVID-19, The Great Resignation, Quiet Quitting, and the various other factors contributing to high employee stress levels and disengagement for employees, companies are finding that wellness programs have far-reaching benefits. Meet Rosa Royo, a true superior within the Workers’ Compensation Industry and a leader in setting the standard of what a wellness program should look like. The Director of Workers Compensation for Miami Dade County Public Schools, currently manages a $30 million program and has reduced lost time days from an average of 77,000 to approximately 25,000 lost time days per year. BLOOM MAGAZINE | 19

Deciding to focus on Workers’ Compensation was a decision that I wanted to be able to change this industry. I wanted to have an impact. I did not view this industry as a ‘nice’ industry. The moment someone has an accident, I realized you can go from employee of the week, to a week later not getting the necessary treatment. I believe that when someone gets hurt, and it's a compensable accident, then we owe them the highest value of care that I can provide. I need to take care of them so they can come back to work.”

“I was trying to provide health and wellness information to our workers, particularly in areas where we had concentrations of accidents. So I thought, if we got this information to people, that they would make changes in their lives and that would allow us to prevent accidents and/or shorten the duration of an accident that did occur,” says Royo.

In 2007, she launched a program called, The Rebuilding Me Program. The Rebuilding Me team has engaged the Transportation employees in fitness classes, nutritional education, and ergonomic awareness activities. Since its inception, Workers’ Compensation claims for Transportation employees have been reduced by 61%, resulting in a savings of approximately $2.7 million dollars.

BLOOM MAGAZINE | 20

She began her programs doing one-on-ones. “We started talking about their health and getting them on track. We have people that have 2-5 jobs and raising their grandkids, these programs gave them an opportunity to take care of themselves.” In 2016, she relaunched her program. She began providing trainers to School Board personnel. Whether they were Zumba or Bootcamp classes, her team would send out the athletic trainers to the work sites to work with employees. She wanted to get the people moving resulting in a better and healthier lifestyle. As of today, the program continues to change. “The program evolves. We’ve had to adapted because of COVID and Post-COVID. One of the things that I am most thrilled about is our Adult Swim Program,” says Royo.

The Rosa Royo Legacy Award is a testament to Rosa's unwavering commitment to employee wellness. Her hard work, vision, and dedication have made a lasting impact on the industry and on the lives of those she has helped. As Bloom congratulates Rosa on this incredible achievement, our team expresses our deep gratitude for her exceptional leadership and commitment to employee wellness. Here at Bloom, our team looks forward to awarding the Rosa Royo Legacy Award to other risk managers who share her vision and dedication to excellence. Let us raise a glass or your favorite tumbler to Rosa Royo, an outstanding leader, and a true legend in the world of employee wellness!

Rosa has always had a passion for serving, making her the outstanding leader she is today. “I have a passion for service. I have a passion for helping people and that is one of the things that guides me personally. This is an opportunity to help people get through something that has happen to them.” She has spent many years tirelessly working to improve the health and wellbeing of her colleagues. Her passion and dedication to this cause have earned her widespread admiration and respect. For this reason, Bloom recognized Royo in March of 2023. The commitment to these programs led to the creation of the prestigious Rosa Royo Legacy Award. When asked about the award, Rosa says, “I was really surprised and very honored. This is something that I am very proud of. So many people have helped make this idea become a reality. I am grateful. I am thrilled and humbled.” BLOOM MAGAZINE | 21

People to Know This section focuses on the heart of the workers' compensation industry - its people! We will take the time to get to know these individuals on a personal level and explore their roles and significant contributions to the industry. BLOOM MAGAZINE | 22

When asked about the skills required for her job, Tanya says maintaining records is the most important as it's impossible to remember everything. She also emphasizes the importance of follow-up and not taking it personally when a claimant becomes irate because their claim has been denied. Tanya has learned the importance of good team members and establishing an amazing network in her career.

Tanya Bouloy Risk Management Analyst at City of Hollywood, Florida & Currently serving on the board of PRIMA South Florida Meet Tanya Bouloy, a Risk Management Analyst for the City of Hollywood, Florida, who has been with the city for 24 years and has worked in Human Resources/Risk Management for 10 years. As a Risk Management Analyst, Tanya is responsible for the administration of the city’s claims program, which includes managing workers' compensation, general and auto liability claims, and filing claims for damages against parties who cause damage to city property. Tanya also serves on the board of PRIMA South Florida, where she works with other members to organize and host the annual PRIMA State Conference. Tanya's favorite part of the job is working with internal and external individuals who are part of the claims team. She values her co-workers in HR/Risk, the third-party administrator (TPA), the defense council, her fellow PRIMA board members, and those in the South Florida risk management community who are a constant resource for her. Tanya had never heard of the field of risk management before she started working in it, but now she loves it.

Tanya's typical workweek involves checking for new claims and addressing them, general and auto liability roundtable, Risk Management staff meeting, PRIMA board meeting, attending CEUs or other forms of training, facilitating information gathering between adjusters and departments, reviewing medical records, and responding to Requests to Produce from defense council. When asked about the major issues/trends in the field today, Tanya mentions minor injuries that manage to evolve into something serious and end up on the books for years, and claimants who think they know their rights but have no understanding of the applicable legislation. Apart from her career, Tanya is a certified Open Water SCUBA diver, and during COVID, she learned to crochet via YouTube. She has a lifelong passion for photography and enjoys assembling Lego sets. Tanya takes time in the morning to say out loud things that she is grateful for and gets kisses from her sweet pup. Tanya's biggest strength is maintaining her records and her dependability. When she first meets someone, Tanya tends to look at their shoes, unless they are accompanied by a dog, then the dog gets all her attention. Tanya's most significant learning experience was learning to love herself just the way she is and setting boundaries, which is okay even with family. Tanya tries to find a balance between her work life and home life by not checking her email often on nights or weekends. Recently, she has instituted quiet time to meditate. If she were stuck on a deserted island, Tanya would take her dachshund Gabriel, a knife, and waterproof matches. Looking ahead, Tanya believes that the technology available to us will continue to evolve, and the markets will develop new kinds of coverage in the next five years.

BLOOM MAGAZINE | 23

While Cheryl had never considered working in the safety field, she is glad she found her way. She believes that listening, treating others how you would like to be treated, and being compassionate are the most important skills for her job. Cheryl has learned that many things in her field are subject to interpretation, and it’s important to navigate those areas with care. Cheryl is proud of one accomplishment in her career: taking and passing the Workers’ Compensation Board Certification Program offered through the WCCP Association. She believes that Workers’ Compensation is a fascinating program and is always looking to expand her knowledge in her field.

Cheryl Pfeil Corporate Safety at Southeast Milk

Cheryl Pfeil has been working in the field of corporate safety for the past three years, ensuring that employees work in a safe environment and follow safe work practices. As the Corporate Safety Manager, she helps employees receive appropriate training and assists with injury claims, auto accidents, and other insurance type claims. Cheryl has been with her current employer for 17 years and has an extensive background in accounting and corporate collections, which eventually led to her position in risk management. Cheryl enjoys helping people and finds every day presents new challenges to work through. Her workweek is never the same day twice, and she’s constantly working on various issues, from employee injuries to training requirements. Her favorite part of the job is assisting people in any way she can.

BLOOM MAGAZINE | 24

Cheryl enjoys gardening, and her plants are her passion. She also went spelunking in a local underground cave in Florida several years ago, which was a thrilling and scary experience. Cheryl finds inspiration in life through searching, just like many people. Cheryl’s biggest strength is treating all people with respect. When she meets someone for the first time, she notices their eyes and if they remain engaged during their conversation. Cheryl’s most significant learning experience was to better understand commercial drivers’ responsibilities through Smith System Training. Cheryl finds balancing her work and home life difficult, as she is on call 24/7. But she starts each day by telling herself that today will be good. Cheryl would bring sunscreen, music, and a good book to devour if she were stuck on a deserted island. In the next five years, Cheryl hopes that the Workers’ Comp industry will become more flexible in treatment providers and that caring, competent providers who realize they are dealing with a person's life and future will be available.

In a typical week, Samantha imports payment files, creates reports for management, deals with system issues, and works on special projects for the system. She is responsible for monthly and quarterly reporting to all clients, Relation management, and other outside entities and for any special requested reporting as well. The field has changed with technology and the cyber security issues that exist. The major issues and trends in the field today are evolving analytical tools and an increase in reporting and data requests.

Samantha Higgins Data Analyst at Relation Insurance Services Meet Samantha Higgins, a Data Analyst at Relation Insurance Services, where she is responsible for managing the claims program and creating reports for internal staff, the management team, and clients. With 15 years of experience in data analysis and 10 years at Relation Insurance, Samantha is an expert in managing and analyzing data to assist clients and Relation management in managing their program. She is currently working on a project to connect the claims program and document management system to save staff time. Samantha's passion for taking large amounts of data and transforming it into a usable format for colleagues and clients is her favorite part of the job. She did not always know that her passion was in data analysis until she became a Training Analyst. Commitment to data integrity and asking the right clarify questions are the most important skills for her job. Samantha has learned that a team made up of people with various skillsets is crucial for success.

BLOOM MAGAZINE | 25

Outside of work, Samantha grew up on a farm with horses, chickens, goats, dogs, and cats. She is proud of raising two great children and completing her Process Improvement Certification with Six Sigma. The most adventurous thing Samantha has done in her life is relocating from small-town Ohio to Florida as a young adult on her own. She is inspired by those who strive to continually improve themselves and their work product. Samantha's hobbies include growing flowers and vegetables, exercising, and trying new coffee shops. Samantha starts her day with iced protein coffee and her favorite radio show. If she were not too scared, she would love to try skydiving. Her biggest strength in the workplace is her commitment to accuracy. Samantha notices friendliness when she first meets someone. The most significant learning experience she has had is that a team is made up of varied persons and each one has something to offer. To balance her work life and home life, Samantha practices yoga. She is happiest exploring new areas with her kids. If Samantha were stuck on a deserted island and could only take three things, she would bring a solar charging cell phone or tablet, sunscreen, and a machete. In five years, she expects Cyber Security issues and protocols to continue to increase as the value of data remains a key commodity. She also anticipates more automation to streamline and standardize processes.

Over the years, Swonger has noticed many changes in the industry, including the introduction of technology and finding people who think of workers' compensation as a career and not just a paycheck. Swonger’s proudest career accomplishment is being promoted to claims manager, but she is also proud of her children, who are both amazing young adults. Swonger has done some adventurous things in her life, including holding a shark in Mexico. Currently, her children inspire her in life.

Elizabeth Swonger Workers' Compensation Claims Manager at CCMSI Elizabeth Swonger, a CCMSI Workers’ Compensation Claim Manager, has been managing a team of workers’ compensation supervisors, adjusters, and claim associates since January 2023. Her current projects involve motivating her team to be the best they can be. Swonger’s favorite part of her job is mentoring people and watching them grow. While she didn’t plan on working in this field, she fell in love with it and has been in it ever since. Swonger believes that knowing workers' compensation laws and client relations are key skills for her job. One of the most important lessons she has learned is that there are always two sides to every story, but the truth lies somewhere in the middle. A typical week in Swonger’s job involves answering questions from not only supervisors, but adjusters and clients. It is fast-paced, but she finds that the week goes by quickly.

The best career advice Swonger has received is to never lie, especially in a deposition. In her free time, she enjoys spending time with her best friend and supporting her children with their life goals. Swonger starts her day by jumping right into it once she’s up, and a cup of coffee definitely helps. While she’s always been too scared to try karaoke, Swonger describes herself as empathetic, kind, and compassionate. Her biggest strength is that she never gives up. Swonger notices if they make eye contact when meeting someone for the first time. Her most significant learning experience was stepping into her new role as claims manager. Swonger tries to find the balance between her work life and home life by logging off and not taking her work home with her. When and where she was happiest in her life growing up in a small town in Connecticut where they had horses, chickens, and geese, and occasionally the neighbor's cow would jump their fence. If Swonger were stuck on a deserted island, she would take her kids, food, and sunscreen. Swonger believes that in five years, everything in the industry will be done remotely, new laws will be in place, and the people in the industry will look different as people who have been in the industry for years retire and the new people are now experienced adjusters.

BLOOM MAGAZINE | 26

Our team of skilled physicians fully understands the unique nature of workers’ compensation cases and utilizes the most advanced treatment techniques for shorter recovery times and faster healing.

WE'RE A TEAM At Miami Institute for Joint Reconstruction, we aim to get injured employees back to work as quickly and safely as possible. Our doctors are experts in diagnosing and treating workrelated injuries, and our dedicated Workers’ Comp team fully understands the rules and regulations of the Workers’ Compensation system in Florida. While our doctors provide medical care to the injured worker, our dedicated workers’ comp team will keep you – the employer, insurer or case manager – apprised of the treatment plan, progress and status along the way.

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Connecting Claims Professionals to the Best Workers' Comp Doctors Written By Anailis Diaz OM Marketing was founded in 2004 by Mari and Ozzy Diaz with a mission to bridge the communication gap between physicians and claims professionals in the workers' compensation industry. Mari and Ozzy noticed a significant communication gap between adjusters, employers, nurses, and doctors, leading to a lack of understanding of paperwork on the physician's end. The couple realized they needed to take action and become the connecting bridge between physicians and claims professionals to ensure that they are connected to the best doctors. With dedication and strong ethics, OM quickly became the goto for claims professionals looking for the best doctors in workers' compensation. OM established the WorkCompReady™ certification in 2010, which provided education, training, and continuous support services to hundreds of doctors in the industry. This led to the creation of the OM Directory, a print directory that was distributed to employers, adjusters, case managers, and attorneys looking for qualified doctors to treat their injured workers. Both the WorkCompReady™ training and Directory quickly became an industry standard of excellence. In 2011, OM created the Bloom Awards, which recognizes the best-of-the-best in the workers' compensation industry and celebrates excellence through an annual awards gala. These awards have become a workers' compensation industry staple. BLOOM MAGAZINE | 29

Today, OM is the largest marketing firm specializing in physician marketing, with a specialty

workers'

compensation.

The

company has grown and changed in many ways, but it has continued to focus on its core mission. The Diaz siblings - Ozzy Jr., Samantha, and Melissa - have been working in the family business since they were young and have taken on leadership roles, ensuring that the company continues to grow and use their skills to make the company better. "Our parents have instilled in us a strong work ethic and a commitment to excellence. We're all focused on continuing their legacy and building something that will last for generations to come," says Ozzy Jr. Samantha adds, "We're all passionate about the future of OM and excited to see where it goes. It's been great to be able to use our skills and expertise to help grow the As their business rapidly grew, OM realized that the doctors needed better access to the WorkCompReady™ certification, and employers and adjusters needed a faster way to find a WorkCompReady™ doctor. The company started talking with their clients and industry professionals about what they needed from a directory and how they could enhance the WorkCompReady™ training program. In addition to that, OM created the OM Best Doctors in Workers' Compensation list, which recognizes experienced and skilled doctors who are dedicated to helping patients return to work safely after a workplace injury through early diagnosis, minimally invasive treatment techniques, and effective communication and access to care. OM has remained committed to its core mission of connecting claims professionals to the best doctors in the workers' compensation community. The company has played a significant role in connecting adjusters, employers, attorneys, and nurses to the physicians who are trained and following best practices. The OM Best Doctors in Workers' Compensation list is on the way to becoming the Michelin star of workers' compensation, a symbol of excellence and a mark of distinction for the doctors who have achieved it.

business." Melissa agrees, "We all have a shared passion for the company and for making a positive impact in the industry. Working with family has its challenges, but it's also been incredibly rewarding. It's been great to be able to work with my family and be a part of something bigger than ourselves.” As OM Marketing looks to the future, it is also expanding its reach with the opening of California and Georgia divisions for their Bloom magazine. The Diaz siblings are excited to lead this expansion and continue to make a positive impact in the industry. With a proven track record of excellence and a commitment to innovation, OM Marketing is well positioned to continue its success and remain a leader in the workers' compensation community for years to come.

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BECOME THE GO-TO DOCTOR FOR EMPLOYERS LOOKING FOR A WORKERS' COMPENSATION SPECIALIST. OM is the industry leader in connecting the most qualified physicians and medical providers to workers' compensation professionals who demand the best care and treatment for their injured employees, along with compliance with workers' compensation guidelines and best practice protocols. OM has a longstanding, highly respected reputation for ensuring its contracted Medical Providers are the best in their areas of expertise and consistently follow Workers' Compensation guidelines and best practice protocols. By providing much-needed education in Workers' Compensation, formal training, and continuous support. For over two decades, OM has connected claims professionals to the most qualified doctors in workers' compensation.

QUESTIONS? Email: info@ommktg.com Webiste: www.ommktg.com Instagram/Facebook: @weareommarketing

Doctor Spotlight The Doctor Spotlight section is an excellent reference for those who want to familiarize themselves with the industry's top Workers' Compensation doctors. Through our interviews, we highlight doctors who are experts in their respective fields and learn about their professional journey and passion for their work. We also inquire about what qualities make a great Workers' Compensation doctor and how they prioritize meeting the needs of their injured workers in their practice management. BLOOM MAGAZINE | 32

Orthopedic Surgeon Dr. Richard K. Gaines: Providing Expert Care for Injured Workers in Daytona Beach When you need a highly skilled and WorkCompReady™ certified orthopedic surgeon for your injured worker in the Daytona Beach, Deltona–Ormond Beach metropolitan area, Dr. Richard K. Gaines is the right choice. With over 30 years of experience, Dr. Gaines specializes in total hip joint replacement using the anterior approach, general orthopedic procedures, and trauma care for upper and lower extremities. As a certified WorkCompReady™ doctor, he is equipped to handle the unique challenges of treating injured workers.

Dr. Gaines' passion for medicine began at a young age, and he earned his undergraduate degree from Davidson College and his medical degree from the University of Florida College of Medicine. He completed his internship in general surgery and residency in orthopedic surgery at Emory University, followed by a fellowship in sports medicine at the University of Miami. Dr. Gaines' expertise in total hip joint replacement using the anterior approach has made him one of the most sought-after specialists in his field. This minimally invasive surgical technique results in less tissue damage, a shorter hospital stay, and faster recovery times for patients. As a highly skilled orthopedic surgeon, Dr. Gaines has a special interest in arthroscopic and reconstructive procedures of the knee and shoulder, as well as procedures of the hip, including total hip joint replacement surgery. Since 1992, he has been practicing in Volusia County, and he joined The Orthopedic Clinic in 2015. Dr. Gaines is passionate about serving the Daytona Beach community where he grew up. He has lent his orthopedic expertise to several local sports teams, including Embry Riddle Aeronautical University, the Daytona Cubs professional baseball team, and several high schools. He is also the Clinical Instructor for the Florida State College of Medicine. Dr. Gaines has extensive clinical expertise in arthroscopic shoulder repair, shoulder reconstruction, total shoulder arthroplasty, reverse total shoulder arthroplasty, arthroscopic repair, knee reconstruction, total and partial knee replacement, and fracture care of upper and lower extremities. Dr. Gaines' approach to patient care is centered on treating each patient as an individual and developing personalized treatment plans to help them achieve their goals. His compassionate approach to treatment and dedication to his patients' well-being sets him apart from other orthopedic surgeons. As part of the team of highly skilled physicians at the Orthopedic Clinic, Dr. Gaines is committed to providing the best possible care to his patients. The clinic's team of professionals includes surgeons, physician assistants, and nurse practitioners, all of whom are dedicated to the highest standards of patient care. To schedule a patient with Dr. Gaines or his team, contact the Workers Compensation Claims Coordinator at: Workers Compensation Claims Coordinator 1075 Mason Ave. Daytona Beach, FL 32117 Phone: 386-944-1068 Fax: 386-2546819 Email: lthorpe@orthoTOC.com

Richard K. Gaines, MD Board-Certified Orthopedic Surgeon

If you're seeking orthopedic care for your injured employees in the Daytona Beach, Deltona–Ormond Beach metropolitan area, Dr. Gaines and his team at The Orthopedic Clinic are an excellent choice. BLOOM MAGAZINE | 33

RECOVERY BEGINS AND ENDS WITH THE ORTHOPEDIC CLINIC.

Our physicians are trained in a wide range of specialties, which allows us to provide expert care for a variety of workers’ injuries. GENERAL ORTHOPEDICS TRAUMA & FRACTURE CARE SPINE HAND & UPPER EXTREMITY FOOT & ANKLE SPORTS MEDICINE ARTHROSCOPIC SURGERY TOTAL JOINT CARE OM

INTERVENTIONAL PAIN MANAGEMENT

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VOLUSIA AND FLAGLER Workers’ Compensation Department Direct Phone: 386-944-1068| Fax: 386-310-1285 Work Comp Email: workcomp@orthotoc.com

WWW.ORTHOTOC.COM

Meet Dr. Marc F Matarazzo: A Sports Medicine Specialist Passionate About Helping Patients Return to a Healthy and Active Lifestyle Dr. Marc F. Matarazzo is an experienced board-certified and fellowship-trained orthopedic surgeon, specializing in sports medicine and related injuries. He is currently practicing at the Center for Bone and Joint Surgery of the Palm Beaches, where he is a member of a great team with vast amounts of workers' compensation experience and board-certified orthopedics. According to Dr. Matarazzo, fastidiousness, patience, and compassion are the essential skills required for his job. However, the inability to control all things and having to react to unforeseen circumstances are the most challenging aspects of his job.

When treating injured workers, Dr. Matarazzo emphasizes the importance of being fair, just, and providing the best treatment options for each individual patient. He strongly believes in defending his recommendations and treatment plans vigorously. Moreover, Dr. Matarazzo wants to change the workers’ compensation industry by eliminating the delays in diagnosis and treatment and better educating the worker about the system and the ultimate goals of the process. Dr. Matarazzo's biggest professional accomplishment to date was in 2020, where he played an instrumental role in building a comprehensive sports medicine program for Christus Trinity Clinic - Good Shepherd Hospital in East Texas. The program catered to approximately 20 high schools and 4 colleges, providing them with the best sports medicine care. Dr. Matarazzo is readily accessible to communicate with adjusters and employers through Ernesto Sierra, Workers Comp Specialist Lead, who can be contacted via email at Ernesto.Sierra@boneandjoint.orgor phone at 561-803-8655. In his free time, Dr. Matarazzo enjoys reading and learning about new things, traveling and experiencing different cultures and food, and anything involving the ocean. He believes that establishing effective communication with the injured worker, the employer, and other parties involved in the workers’ compensation claim is vital. He strives to have very detailed and readable clinic notes and DWC-25 forms completed immediately, and he is easily reachable by adjusters, nurses, or the employer. Dr. Matarazzo earned his medical degree from The Lewis Katz School of Medicine at Temple University. He completed his general surgery internship and orthopedic surgery residency at the Medical College of Pennsylvania and Hahnemann University, followed by a sports medicine and arthroscopy fellowship at Lenox Hill Hospital in New York City, where he served as the Assistant Team Physician for the New York Jets, the New York Islanders, and the Hofstra University and Hunter College Athletic Departments.

Marc F. Matarazzo, MD Board-Certified Orthopedic Surgeon

Dr. Matarazzo is an active member of the American Orthopedic Society for Sports Medicine and a Fellow of the American Academy of Orthopedic Surgeons. He has presented nationally and internationally on various sports medicine topics since 1999. He is thrilled to be back in Florida, serving the northern Palm Beach County and Treasure Coast communities.

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The Organizational Cost of Human Capital: Bundled vs Unbundled Written By Dr. Claire Muselman What is popular is not always right. What is right is not always popular. I remember this banner draping across the chalkboard of Mrs. Miller’s second-grade class at Nixon Elementary when I was a child. More valid words then could not have permeated my mind and continued to echo. Good thing I went into workers’ compensation. At this point in my career, I feel it is imperative to educate on areas lacking transparency and some of those areas where organizations profit off of human suffering. By shining light into these nuances that currently exist, and I hope to provide light into improving the human capital landscape for employees everywhere. Many organizations today are faced with the same issue: organizational culture. We continue to move out of the pandemic into the new world of what has yet to come, including an increased remote workforce, greater flexibility, and a generational shift starting to take rise. As organizations take these factors into account to make their culture an attractive and sustainable sense of community, it is essential to be aware of outside factors that may inhibit this progress. One of these issues to bring to light is one which stems from claims, and more specifically, workers’ compensation claims. If you are an employer, workers’ compensation claims are inevitable regardless of industry. How these claims are handled and how partnerships are drawn stems from power in the employer’s landscape; however, many are not aware of this, nor are they educated about this front. Employers hold power and should be asking questions! The risk management aspect of claims administration looks to the “group-think” mentality of the insurance agent or brokerage firm, knowing the vital needs of the specific employer based upon the agency's niche or brokerage

Often, products and services relating to the workers’ compensation claims (and total claims landscape) process are lumped together into a “bundled” product. While this can make matters easier to manage or handle from a risk management standpoint, one poor experience with a workers’ compensation claim can change the trajectory of an organization’s culture moving forward. An Employee' experience while going through the workers’ compensation claims process is unique because it tends to stem from a vulnerable space. An unforeseen circumstance arose, and now a void needs to be filled while the body needs time to heal, rest, and rejuvenate. How the claims adjuster interacts with an injured employee can substantially impact how this employee feels towards their organization. It does not stop with the administrator of the claims. It spills over into all parties and partnerships with which this employee will interact throughout the recovery process and the claim's lifecycle. If we look at workers' compensation, how employees feel toward their employer can be impacted in many ways. The relationship builds when the first injury report is filed with the claim’s administrator. Understanding the information needed at the onset and the expression of what is yet to come to alleviate the fear of the unknown with an employee can come from the claims administrator and be reemphasized by the employer. Employers should remain active in this process because what you do not know can and will hurt you longterm. Staying active in the community extends beyond Human Resources or a workers’ compensation coordinator to the leadership levels of employees. During the beginning stages of a workers’ compensation claim, the employee interacts with various medical providers, the possibility of a pharmacy if prescriptions are prescribed, and medical billing on both aspects from physician to pharmacy. Understanding these parties are an extension of you as the employer is the first step to being aware. This experience is just the tipping point.

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Another example is medical bill review. When an employee treats medically after sustaining an injury, information is needed to process the medical bill for payment. The employee may receive an invoice if the information is entered incorrectly or put as secondary insurance. Receiving an invoice for medical treatment related to the work injury concerns injured employees. If they do not communicate to you, the employer, or their claims adjuster that this has occurred, the medical provider could send the bill to collections. When an issue like this attempt to be fixed after notifying the claims administrator, if all things go well, the invoice is paid, and life is grand. There are also circumstances where this situation could be better. For example, the adjuster approves the invoice for payment. Yet, the bill review company denies the charge for an unforeseen reason. Some states require medical bill payment within 30 days of receipt under workers’ compensation; therefore, the responsiveness of the medical bill review provider is imperative.

An employee who is injured wants to receive the necessary medical treatment to secure a diagnosis and a plan to recover. In my almost two decades in the workers’ compensation claims space, I have learned that employee does not care who the claims administrator is, what medical clinic they are treating with, the pharmacy benefits manager they are requested to use, or the company who will process the medical bills because this experience is an extension of the relationship with their employer. If something falls through the cracks, the employee believes these issues fall to the employer to help fix the situation, and they are right. There is no blame shift because, at this point, the employer has selected the representation of their organization, and we want the best for our people, do we not? The employer holds power for what they will and will not tolerate for their people during this time. And that can make or break your culture, one we all want to continue to build positively. If a pharmacy transaction will not go through because the employee was not issued a first-fill card, what does the pharmacy benefit manager do about it? As an employer, I would find a way to fix the situation immediately. In 2023, there are a plethora of technology options, and one I have chosen to use in my prior claim’s life is the text-to-fill choice. If an employee is having a difficult time with their prescription medication filled at the pharmacy, does your current pharmacy benefits manager (PBM) have a solution? Some companies can text the injured worker a card for immediate fulfillment to resolve the situation. A quick key to resolving the issue should be the bare minimum we request for the well-being of our employees. How much say do you currently have with your claims administrator regarding who administers your pharmacy benefits program? Does it matter? Ask one of your injured employees about their experience filling prescriptions, and you can find out. The pharmacy benefits manager (PBM) is one example of a ‘bundled’ option in the claims administration role. Yes, it is easy to have all services and offerings bundled under one umbrella where the administrator has all these established relationships. And also…buyer beware! Do these established relationships mimic the mission, vision, values, and culture your organization reflects? They should! And if they do not, pick your relationships.

Sometimes a bill can get ‘stuck’ between the processing for payment cycle and the request for reconsideration cycle. At the same time, the injured employee continues to receive an invoice or request for payment. This relationship can cause anxiety and angst from the seat of the injured employee. Employees may feel that their medical treatment is not being paid and come to resent the employer because the payment of these services acts as an extension of the employer. Asking the right questions about the partnerships and relationships established with vendors is imperative to move an organization’s culture into a positive focus. The questioning and soliciting of responses can assist in illustrating a clear picture of employee perception of the employer. Understanding the partnerships and the ‘why’ behind specific partnerships is a need employers should be asking. Most people do not know the options or where to begin to look or ask questions. Awareness is the first step. If you are in a bundled program, why? Is it easier? Is it cost-effective? And look under the hood...is it cost-effective? How have your employees described their experience? How does it reflect on you as an employer and the perception of your organization? There are times when it is much easier to keep all claims-related matters in one space; there is the right way, and then there is the easy way. Make sure you know the difference. At least start by bringing awareness to this concept and exploring the various options' financials. If you are not in a bundled program, make sure to rethink your method to how you choose your strategic partnerships with your vendors. What does their impact look like on your employees? What data can they showcase to support what they tell you? Does anything they do make your life easier as a result? Does anything showcase the employer's stance as having done something extra, more, or valuable to your employees? What do this vendor's mission, values, and organizational culture showcase? Is it in alignment with what your organization stands for and hopes to achieve? We need more transparency to better educate our employers on one claim's impact on an organization. It starts with culture, from cultivating awareness about what matters to employees. The rest is just details.

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BLOOM Magazine's Self-Care is Healthcare Campaign

Bringing the Message of Wellness to Workplaces Everywhere Interview by Samantha Diaz Photograph by Melissa Diaz Self-care has become a popular concept in recent years for good reason: taking care of yourself is essential to maintaining overall health and wellbeing, both physically and mentally. However, before this trend became mainstream, Mari Diaz had already started the OM's self-care is healthcare initiative with her partner Anailis Diaz. Together, they have been raising awareness for their campaign through their partnership with industry leaders and promoting the message that self-care is healthcare. The BLOOM Magazine Self-Care is Healthcare initiative is gaining momentum as it continues to empower workers' compensation professionals to prioritize their health and wellbeing. Mari and Anailis firmly believe that self-care is healthcare. During an interview, Mari said, "We want to do everything we can to promote the message that self-care is healthcare." Anailis added, "Flowers are the perfect symbol of self-care, and we use them to help raise awareness of the importance of self-care." The BLOOM Magazine Self-Care is Healthcare initiative is exclusively for workers' compensation professionals, empowering employees to prioritize their health and wellbeing. Through Orange Lab, their "Bloom Bar & Bringing Fruit to Work" project, they bring the message of wellness to workplaces everywhere. "We're blooming into wellness with our partners and visiting clients all over with our Bloom Bar, and our self-care is healthcare, 'Bringing Fruit to Work' project is going strong!" said Mari and Anailis. By prioritizing self-care, employees can become more productive, engaged, and fulfilled, ultimately leading to healthier and more successful companies. Mari and Anailis are incredibly passionate about their work, and their enthusiasm is contagious. They are dedicated to promoting self-care as an essential aspect of healthcare and inspiring others to prioritize their self-care and wellbeing. Through the Self-Care is Healthcare initiative, they use flowers as the perfect symbol of self-care to raise awareness and empower workers' compensation professionals with the tools they need to prioritize self-care in the workplace. The benefits of the BLOOM Magazine Self-Care is Healthcare initiative are numerous. By prioritizing self-care, employees can reduce stress, boost their immune system, and improve their mental health, leading to improved job performance and overall wellbeing. Employers benefit as well, as a healthy and engaged workforce is essential to a successful company. If you would like to learn more about the BLOOM Magazine Self-Care is Healthcare initiative or bring their Bloom Bar & Bringing Fruit to Work project to your office, please get in touch with Samantha at samantha@ommktg.com. Let's join Mari and Anailis in promoting selfcare as an essential aspect of healthcare and prioritizing our wellbeing both in and out of the workplace.

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DID YOU KNOW? Direct to specialist care can save roughly 60% on workers' compensation claims. Dr. Tosca Kinchelow is a highly skilled specialist at The Orthopaedic Hand and Arm Center, where she focuses on the diagnosis and treatment of work-related injuries. She is well-versed in the Florida Workers' Compensation system and is dedicated to helping injured workers recover and return to work effectively. At the Orthopaedic Hand and Arm Center, our mission is to provide topquality care and support to individuals who have sustained work-related injuries, so they can make a full recovery and get back to their job duties as soon as possible.

www.orthohandandarm.com Serving Broward and Miami-Dade counties

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WORKERS COMPENSATION DEPARTMENT Phone: 888.908.9036 Email: info@myohac.com

Adjuster's Guide to Mastering Empathetic Communication Written By Mari Diaz As a claims adjuster, you play a critical role in helping injured workers navigate the workers' compensation claims process. However, it's not just about processing their claim; it's also about showing empathy and care towards the injured worker. Effective communication is essential in building trust and providing support to the injured worker during this challenging time. Here are some practical tips and strategies that you can use to communicate better with injured workers and show them that you care about their well-being beyond the claim.

Be Empathetic Injured workers are often dealing with physical pain, emotional stress, and uncertainty about their future. Showing empathy and understanding can help to ease their worries and build trust. Let them know that you understand how difficult this situation is for them and that you are there to help in any way possible. Simple gestures like asking how they are feeling or using their name can make a big difference. BLOOM MAGAZINE | 42

Be Clear and Concise: When communicating with an injured worker, it's important to be clear and concise. Avoid using technical terms and explain everything in simple terms that they can understand. Listen carefully to their concerns and answer any questions they may have. It can be helpful to repeat back what they have said to ensure that you have understood them correctly. Keep Them Informed: Keeping the injured worker informed about the status of their claim can help to reduce their anxiety and stress. Regular updates, either through phone calls or emails, can keep them in the loop and help them feel more in control of the situation. Make sure to explain any delays or changes to the process, and be honest about what they can expect in terms of timelines and outcomes. Be Available: Injured workers may have questions or concerns that arise outside of regular business hours. Being available and responsive can help to alleviate their worries and show that you care. Consider providing your contact information so that they can reach out to you if they have any urgent needs. Responding to messages or calls promptly can help to build trust and foster a positive relationship with the injured worker. Provide Resources: In addition to processing their claim, injured workers may need additional resources to help them cope with their injury. Providing information about local support groups, rehabilitation services, and other resources can be incredibly helpful and show that you care about their well-being beyond the claim. This can help to build a positive reputation for your company and demonstrate that you prioritize the needs of the injured worker. It's important to remember that the injured worker is a human being who may be dealing with pain, stress, and uncertainty. By approaching each interaction with empathy and care, you can help to alleviate their worries and show that you prioritize their well-being. By following the tips outlined in this article, you can provide a positive experience for the injured worker and ensure that their needs are met throughout the claims process.

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My Workers' Compensation Philosophy is? Welcome to this exciting section where we've gathered a diverse collection of philosophies from industry leaders on Workers' Compensation. We want to hear from you too! If you're an industry leader with valuable insights to share, submit your philosophy via email to samantha@ommktg.com and be a part of this section. BLOOM MAGAZINE | 45

Nickcola Wallace Director of Operations Baron Home Group My workers compensation philosophy prioritizes compassion and empathy. I recognize that employees come to work to care for themselves, loved ones, and customers, and a work injury can dramatically change their world. We are all susceptible to life-altering events, and putting myself in the injured employee's shoes helps me see the whole picture and approach each case with a human perspective.

Joyann Major Risk Management Specialist City of Miami My workers' compensation philosophy is to prioritize treating every claimant with the same level of respect and care that I would want to receive if I were in their position. This includes providing all necessary medical treatment promptly and efficiently to facilitate their return to full duty as soon as possible. I believe in maintaining a high standard of performance from the initial encounter and throughout the entire process. Additionally, it is crucial not to take any rude or disrespectful behavior personally and to maintain a professional boundary between work and personal life. Therefore, once I clock out, I leave work behind until the next workday.

Renée Major Director, Risk Management City of Port St. Lucie My workers’ compensation philosophy is it’s better to be proactive than reactive. A robust safety program is essential in reducing frequency and severity of claims.

Jadell Mendez Bilingual Medical Case Manager, President & CEO MEDTeam Care Management, Inc My workers' compensation philosophy is working as a team for the best results. As a medical case manager, working hand to hand with the employer and claim adjuster creating a positive strategy that works for the injured worker’s benefit is a priority. Providing proactive and early medical treatment and creating all needed settings at the workplace to accommodate the injured worker, will guarantee a faster and safe recovery and return to work.

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Jessica Oker Sr. Account Manager CCMSI My workers' compensation philosophy is to always be faithful to the claim. If you maintain that focus, compliance in all aspects of claims handling will flow.

Elizabeth Swonger Workers’ Compensation Claim Manager CCMSI My workers’ compensation philosophy is simple, treat everyone with respect and kindness and you will get the same in return. Injured workers’ have only their claim to be concerned about, we need to make them feel as if their claim is our only concern in order to work together to help them recover and get back to work.

Doris Bodet Risk Management Claims Handler DHL My workers’ compensation philosophy is to make sure you put in the extra effort early in the claim and you will more than likely have a better outcome. Try to put together the best team that enables great results including Nurse Case Manager, Attorney and of course, Medical Providers. The Adjuster and Client should work as a Team to bring claims to resolution. Trust is everything!

Kathy Sears Senior Claims Adjuster Relation Insurance My workers' compensation philosophy is to do the best I can every day to help injured workers through their WC claim, as having a work-related injury can be a lifechanging event. I strive to be helpful and get them back to doing the things they love to do as soon as possible to obtain a good outcome for the injured worker and the employer.

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A Closer Look at the BLOOM

Awards Winners The BLOOM Awards are one of the most prestigious recognitions in the industry, honoring outstanding individuals who have made significant contributions to their respective fields. In honor of the Bloom Awards honorees for 2022, we decided to interview some of the winners to take the time to get to know these individuals on a personal level and explore their roles and significant contributions to the industry. This section provided an opportunity to dive deeper into the award winners' achievements, motivations, challenges, and future plans. Through these interviews, we gained insights into the thought processes, creativity, and hard work that went into their successes. It was a privilege to have the opportunity to learn from these exceptional individuals and to celebrate their contributions to the industry.

We will feature more winners in future editions! BLOOM MAGAZINE | 48

Tell us a bit about what you do? I am a Workers Compensation Claims Manager at PMA Companies responsible for managing unbundled and specialty accounts throughout the southeastern United States. Can you tell us about one accomplishment you are most proud of with your career or family? One thing I am most proud is actually giving back to the community. I have coached youth sports in my spare time throughout the Central Florida area and it is very rewarding to see some of the kids that I have coached, not only make it to the professional level but also become productive young men within the community. What’s one thing that everyone should know about you that they might not already know? I would say hands down that I am afraid of spiders and snakes! What does a typical week in your work look like? A typical week is not always so typical as I am sure everyone can relate in this industry. :-). My weeks may vary with potentially traveling to home office for meetings to reaching out to clients and managing a very talented workforce. What kind of projects are you working on right now? I am currently working on strengthening relationships with clients and outside of work assisted with developing curriculum for Stetson University. What's your favorite part of the job? I would say dealing with people of all factors of life and building relationships. There's never a boring day on the job as it may vary from day to day. Did you always want to work in this field? If you ask me what I wanted to be growing up, I may not have said work in the insurance field, however after coming out of college, I knew this field was for me. I enjoy what I do and approach everyday trying to be better than I was the day before. What has changed the most about the field since you started? There has been a lot of changes since I have started in the field. I think one thing that stands out is the need to learn multiple jurisdictions makes you more marketable and provides you with better opportunities. When I started in the field, you were expected to be an expert in one jurisdiction, but now it helps to learn multiple jurisdictions to allow the ability to progress.

Ed Gallon

Claims Manager, PMA Management Corp What are three words that describe you? Nice, Caring and Fair. What’s the most adventurous thing you’ve done in your life? I would say hiking to the rim of a popular volcano in Costa Rica called Rincon de la Vieja. The view at the top was spectacular, but the hike was definitely a challenge. What’s inspiring you in life right now? My inspiration comes from my upbringing and faith. What are your hobbies? I love football, basketball, soccer, baseball and softball. I love the home team! What’s one thing you’ve always wanted to try but you’ve been too scared to do? Parasailing. That appears to be fun but also may be out of my league. Who knows I may get enough courage to try it! How do you find balance with your work life and your home life? I have learned over the years that you sometimes have to turn it off. I have learned that you work hard but when there is family time, you must take the time and not burn yourself out. BLOOM MAGAZINE | 49

Tell us a bit about what you do? I am a telephonic nurse case manager for Amerisys dealing with worker’s comp patients. Can you tell us about one accomplishment you are most proud of with your career or family? I think I’m most proud that I’ve been able to raise my two kids on my own. It’s definitely not easy, but I think they’re turning out ok. What’s one thing that everyone should know about you that they might not already know? I am TERRIFIED of Sock Monkeys. What does a typical week in your work look like? I am very fortunate in that I get to work from home, no traveling to an office every day. All of us at Amerisys carry pretty heavy case loads, so we’re all VERY busy taking care of and advocating for our claimants. I am definitely never bored. What kind of projects are you working on right now? Work-wise, just taking care of my injured workers and making sure they get the care they need. Otherwise, nothing in particular, just family and me time.

Rachel McDaniel Telephonic Nurse Case Manager, AmeriSys

What's your favorite part of the job? The people I work with. Did you always want to work in this field? I actually wanted to be a nurse at Disney World once I graduated school.

What’s inspiring you in life right now? Right now, it’s my kids. They are pretty much my world.

What has changed the most about the field since you started? I graduated nursing school in 2000, so a LOT of things have changed in the nursing field since then. I’ve only been in workers comp for about 5 years so not much has changed there. One of the biggest changes that I am so grateful for, is being able to work remotely.

What are your hobbies? I go to the Disney parks A LOT. I’m also a movie fanatic.

What are three words that describe you? Honest, loyal, sarcastic (just kidding, kind of), helpful. What’s the most adventurous thing you’ve done in your life? I have been skydiving twice, white water rafting, I scuba dive, I am an adrenaline junkie, I love roller coasters or any type of thrill ride. I have a long bucket list of things I want to do.

What’s one thing you’ve always wanted to try but you’ve been too scared to do? do? I really can’t think of anything I want to do that I’ve been scared of. I’m an adrenaline junkie, and love thrills. How do you find balance with your work life and your home life? The company I work for is AMAZING at helping balance work and home life. They make sure you take the time off that you’re given and work hard to help you any way they can. I’ve never worked for a company that has been like this, it’s pretty awesome! BLOOM MAGAZINE | 50

Tell us a bit about what you do? My job is like being a sous chef with lots of spices, one pan, one pot, in a tiny kitchen serving thousands of hungry people with varied distinct palates. Every day is a glorious adventure in the unknown to discover all that needs to be known in order to solve unique problems in the most comprehensive way with the best customer service skills, ever. Can you tell us about one accomplishment you are most proud of with your career or family? There are several: earning my ARM-P was a huge achievement, receiving a Proclamation from our Mayor was a beautiful accomplishment, and watching my son launch into the world with some pretty great tools in his talent toolbox! What’s one thing that everyone should know about you that they might not already know? Hmmm, I believe real smiles are magical! What does a typical week in your work look like? Lots of time listening, researching, and connecting with employees and members of the community. It’s all about learning and using what you learn to be of service in the most sincere way possible. What kind of projects are you working on right now? Trying to learn to speak Spanish and ASL, finishing my Master’s Thesis, and getting organized, again. What's your favorite part of the job? Everyone is my work partner, so I get to support and be supported by nearly every one of my co-workers. Did you always want to work in this field? Ha, literally did not know the first thing about it until I started working in City Hall, and it was ‘love at first sight’. What has changed the most about the field since you started? The value that risk managers add to their organization and the community; we look at everything from a ‘unique’ perspective – we get to help people understand. What are three words that describe you? Authentic, intuitive, sincere.

Christina Maguire Risk Manager, City of Ormond Beach

What’s the most adventurous thing you’ve done in your life? Answer the first 9 questions in your list. What’s inspiring you in life right now? The monumental peace of meditation. What are your hobbies? Racquetball, fixing up a little house I bought with a friend. What’s one thing you’ve always wanted to try but you’ve been too scared to do? Change the spark plugs in my car. How do you find balance with your work life and your home life? It is a priority to practice balance. BLOOM MAGAZINE | 51

Tell us a bit about what you do? I am a Senior Resolution Manager at Gallagher Bassett, where I handle claims for clients in the state of Florida. Can you tell us about one accomplishment you are most proud of with your career or family? One of my proudest accomplishments has been earning my Master's degree. What’s one thing that everyone should know about you that they might not already know? Something most people might not know about me is that I am a second-generation work comp professional. What does a typical week in your work look like? My typical workweek involves working from 8am to 5pm, Monday through Friday, and spending time with my loved ones outside of work. What kind of projects are you working on right now? Right now, I am also working on a side job, selling Pink Zebra products. What's your favorite part of the job? My favorite part of my job is interacting with injured workers and employers, as I find it fulfilling to help them navigate the complexities of the claims process. Did you always want to work in this field? While my original career aspirations were to work for WWE in their writers' department, I quickly realized how much I loved the work comp field and have never looked back. What has changed the most about the field since you started? Laws are ever-changing. What are three words that describe you? Caring, Loving, Loyal. What’s the most adventurous thing you’ve done in your life? Starting a relationship with someone outside of Florida, and now we’ve been together for 6 years.

Kathleen Cliver Senior Resolution Manager, Gallagher Bassett

What’s inspiring you in life right now? My source of inspiration is my mother; her unwavering support and encouragement inspire me to aim higher and persevere through challenges. What are your hobbies? My hobbies include dancing, selling Pink Zebra products, and watching Formula 1 races with my boyfriend. (Go Team Aston Martin/ Fernando Alonso!) What’s one thing you’ve always wanted to try but you’ve been too scared to do? One thing I have always wanted to try but have been too scared to do is to fly. How do you find balance with your work life and your home life? In order to balance work and personal life, I have been making a conscious effort to work less, and on weekends, I try to avoid using my computer and instead spend quality time with my boyfriend, whether it is binging Netflix all day or convincing him to come with me to Universal Studios.

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Tell us what you do? Welcome to Bloom's "Tell us what you do" series! Our purpose with this series is to celebrate the best service providers in the workers' compensation industry who are the leading experts in their field. Our goal is to showcase their unique qualities, services, and products, and to provide our audience with insights into what makes them exceptional. Are you a workers' compensation, risk, insurance, or healthcare professional? If so, we invite you to be a part of our celebration of the worker's compensation industry by being featured in an upcoming issue! Email teambloom@ommktg.com to find out how you can participate. BLOOM MAGAZINE | 53

Meet Antonio Primo, Founder of Compequip Solutions Q: Antonio, can you tell us a bit about your background and what inspired you to start Compequip Solutions? Antonio: I started working for a healthcare physician group as an 18-year-old and advanced to upper management in my 7 years there. During my time there, I became familiar with the worker's compensation industry and recognized that the majority of DME companies focused only on Medicare/Commercial insurance claims, leaving the Worker's Compensation sector underserved. This inspired me to start my own DME company that would fill the gap and provide specialized care to injured workers. That's how Compequip Solutions was born. Q: Can you describe the mission and vision of Compequip Solutions? Antonio: Our vision is to be an extension of the adjusters and case managers, taking a proactive approach to managing the medical equipment aspect of the claim from start to finish as compassionate stewards of the interests of our case managers, adjusters, and injured workers. Our mission is to provide highly personalized care, unmatched customer service, and competitive pricing. We want to make sure that our injured workers receive the care and support they need to recover from their injuries and return to their normal lives. Q: What sets Compequip Solutions apart from its competitors?

Antonio Primo Founder & CEO, Compequip

When it comes to the medical equipment industry, few companies can match the personalized care and unmatched customer service of Compequip Solutions LLC. Founded by Antonio Primo, Compequip Solutions is a leading provider of durable medical equipment throughout the entire state of Florida, offering personalized care and unmatched customer service to those in need. However, the company's mission goes far beyond just providing medical equipment. Compequip Solutions is dedicated to serving injured workers in the Worker's Compensation sector with compassion and support during a challenging time in their lives. In this interview, we sit down with Antonio to learn more about his journey in creating Compequip Solutions and how the company continues to prioritize the needs of injured workers.

Antonio: Our focus on Worker's Compensation claims is what sets us apart from our competitors. We recognize the specialized needs of every aspect of the process, and we stock a wide range of DME equipment and devices that enable us to service our WC claimants and deliver their item most often, same day by a licensed technician. Our personnel have been with the company for 10+ years, and they carry years of experience, continuing education, and training. Q: How does Compequip Solutions address the challenges faced by its clients? Antonio: Compequip Solutions' specialized expertise in Worker's Compensation claims enables us to provide highly personalized care and unmatched customer service to our clients. We understand that our injured workers have experienced some type of injury/trauma that is often lifechanging, and we compassionately assist with their recovery or transition to their new normal. We develop a long-term relationship with each injured worker, come to know them, and understand their conditions and needs. Our injured workers don't usually involve one and done equipment deliveries. The nature of Worker's Compensation claims is generally long-term, so we work closely with our clients to ensure that their needs are met throughout the entire process. Q: How can readers connect with Compequip Solutions? Antonio: Readers can connect with Compequip Solutions by calling (888) 590-0002 or by emailing us at aprimo@compequip.net or referrals@compequip.net. We're always here to help with any questions or concerns our clients may have.

BLOOM MAGAZINE | 54

How can OM simplify your search for the best workers' comp doctors? For over two decades, OM has been a trusted resource for employers, adjusters, and nurses, connecting them to the most qualified doctors who specialize in treating injured workers. In 2010, OM introduced the WorkCompReady™ certification program, an exclusive certification offered in collaboration with industry leaders to ensure that the doctors listed in their directory meet the highest standards of care for injured workers. To better serve its clients, OM recognized the need to pivot to an online platform. In 2022, OM began piloting the OM online directory, an innovative online resource that streamlines the process of finding WorkCompReady™ certified doctors and ancillary service providers. The OM online directory is the WorkCompReady™ doctors.

only

nationwide

list

"Our mission is to ensure that adjusters, employers, and nurses are connected to the most qualified doctors and ancillary service providers," said Ozzy Diaz, Director of Operations at OM. The

online

directory

offers

advanced

capabilities, allowing employers, adjusters, and nurses to search by zip code, specialty, or location, and even create a dedicated panel at no cost. The directory lists only WorkCompReady™ certified doctors, ensuring that clients can have confidence that they're getting the best care possible. "WorkCompReady™ certified doctors are highly skilled and experienced in providing the best care to injured workers. They focus on early diagnosis and minimally invasive treatment techniques for cost-effective recoveries that reduce time lost from work. They complete DWC-25s timely and adequately, provide quality reports, and have excellent outcomes. They're also in all major networks," Ozzy explained.

Ozzy Diaz Jr & Mari Diaz Director of Operations & Co-CEO, OM In addition to providing a comprehensive directory of qualified doctors, OM Directory offers free scheduling services with WorkCompReady™ certified doctors, and their dedicated team can help streamline communication between providers and clients. "It's important to note that OM is not a vendor or a case management provider," Ozzy clarified. "Rather, we are an extended service of the healthcare providers who hire us to represent them. Our role is to serve as an extension of their dedicated workers' compensation liaisons, and that's why our services are completely free for employers, adjusters, and nurses." "OM is leading the way in connecting employers, adjusters, and nurses to the best WorkCompReady™ certified doctors," Ozzy explained. "With our exclusive WorkCompReady™ certification program and innovative online directory, we're setting a new standard for the industry." When asked about the impact of the new online directory, Ozzy said, "We're excited to offer this unique resource to the workers' compensation industry. Our goal is to provide the best care possible to employers, adjusters, and nurses, and to make the process of finding that care as easy and stress-free as possible."

BLOOM MAGAZINE | 55

Conversation with Anailis Diaz on Claims Investigation Agency's 30-year leadership in workers' compensation investigations Founded in 1987, Claims Investigation Agency is one of the longest-standing investigative agencies in the state of Florida. The agency equips all its investigators with covert bodyworn cameras to obtain interior video and offers 24-hour static unmanned remote surveillance units to provide defense counsel ammunition to their clients. CIA has a global reach with investigators on the ground in over 100 countries, providing the simplest investigative service to the most complex customized investigation. CIA is a family-owned business committed to serving its clients with integrity and respect. We recently sat down with Anailis Diaz, the Marketing Director of CIA, to gain more insights into their expertise in the workers' compensation industry. As a family-owned business, CIA has established a reputation for treating clients with utmost care and respect. "At CIA, we see ourselves as partners in our clients' legal journey," Diaz explained. "We understand that dealing with legal issues can be stressful and overwhelming, and we are here to offer the necessary support."

Anailis Diaz Marketing Director

CIA's team of experienced investigators has over 30 years of experience representing insurance defense clients and is well-equipped to handle any workers' compensation investigation. Diaz highlighted that "workers' compensation investigations require specialized skills and knowledge, and our team at CIA is well-positioned to handle even the most complex cases." CIA uses the latest technology to gather evidence for workers' compensation cases, such as covert body-worn cameras and 24-hour static unmanned remote surveillance units. With boots on the ground in over 100 countries, CIA can handle investigations anywhere in the world.

BLOOM MAGAZINE | 56

DO IT RIGHT THE FIRST TIME The Hernia Institute of Florida is well known both nationally and internationally for the quality of its work since 1986.

The Workers' Compensation Specialists at The Hernia Institute of Florida Offer Personalized Fly-In/Drive-In Hernia Programs TO LEARN MORE CONTACT HIF@HERNIA-INSTITUTE.COM

MEET DR. AMADEO CABRAL Dr. Cabral has performed over 3000 hernia repairs over the past 20 years. Dr. Cabral is board certified by the American Board of Surgery, is a Fellow of the American College of Surgeons (FACS) and is also a member of the American Hernia Society.

WORKERS' COMPENSATION DEPARTMENT Our team members Jennifer, Mary, and Roz are here to help you.

(305) 667-7878 | WWW.HERNIA-INSTITUTE.COM 6705 S RED RD, SUITE 302- CORAL GABLES, FL 33143

IMMEDIATE CARE FOR INJURED EMPLOYEES According to the Bureau of Labor and Statistics, last year 2.8 million non-fatal workplace injuries were reported. Among these injuries, sprains, strains, fractures and injuries to the back or neck were among some of the most common. At Southeast Orthopedic Specialists, a multidisciplinary team of orthopedic and spine specialists are experts in treating work-related injuries utilizing the latest treatment options.

Orthopedic Care Foot & Ankle Hand & Wrist Joint Replacements Non-Operative Care Pain Management Physical Therapy Podiatry Spine Care Sports Medicine Chiropractic Medicine Phone: 904-394-2494 Fax: 904-674-6149 Email: WorkComp@se-ortho.com

WWW.SE-ORTHO.COM

INNOVATORS IN COMPREHENSIVE CASE MANAGEMENT

Are you looking for an experienced and reliable case management company? Look no further than Quinlan Medical Management.

Spring

An Ode to

written by samantha diaz As the earth awakens from its slumber and the first flowers begin to bloom, we are reminded of the magic of Spring. The Spring Equinox is a time of awakening and rebirth, where the darkness of winter fades and the warmth of the light takes over. With the arrival of Spring, our spirits are renewed with fresh ideas and dreams for our lives. The energy of this season is invigorating, making us feel alive and inspired to embrace a new beginning. As the days grow longer and the sun grows warmer, we are fueled by the growth energy of Spring. Though implementing changes can sometimes disrupt our sense of balance, the Spring Equinox reminds us that everything in life seeks equilibrium. Day and night are equal, light and dark coexist, bringing much-needed balance into our lives. Spring is a time of joy and renewal, as nature awakens and is reborn. In the same way, our own spirits come alive with hopeful, excited energy. We are called to focus on what we want to see grow in our lives and gain clarity on what we want to harvest. This is the season of illumination, where we must determine which of our winter dreams we want to focus on. The growth energy of Spring and Summer is powerful, but it can also be overwhelming. To avoid being pulled in too many different directions, we must get clear on our goals and try out what's calling us. This is a time for fresh starts and new beginnings, where we can embrace the energy of Spring and let it guide us towards growth and rebirth.

BLOOM MAGAZINE | 60

And

somehow, after

everything,

you will still bloom in the

way you are meant to.

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You are allowed to want better for yourself Written by Kerstie Blue

If you are stuck in a lifestyle, job, or relationship that you

But lately, you feel guilty because you don’t want to be

loathe, the only thing you know for sure is what you do not

constantly giving your time away to things that you

want. This feeling can be overwhelming and sometimes

don’t want to give it to. Such things may include, the

initiate the occasional panic attack. It's not fun to be

job that you hate, the responsibility you took on but it

miserable – plain and simple. On your bad days, you feel

doesn’t match who you are at your core, or even the

like you’re out of control. On your good days, you want to

little tasks that drove you mad but you sacrificed and

make things happen in your life. And between it all, you

did them for your beloved. Realizing this, reflecting

want to make your own decisions and feel empowered.

back with just a smidgen of regret and remorse, you decide you want to be focused on yourself. You want to

Whether your “everything is perfect” fantasy life feels like

be making your own decisions. You want to be

a big dream or a little dream – a daydream, perhaps – you

autonomous. You want to call the shots. You want to be

want to be able to make it happen: to have the time, the

the CEO of your own life. You already have the vision.

autonomy, and the energy. You’re in a space, and you’ve

Now, you want the resources. You want to have the

been in this space for a while, where you feel like so much

ability to make things grow and to manifest the things

of your life is just about giving. It’s just giving away and

that you dream of. You want to become your own

giving away and it’s supposed to make you feel good. This

version of what a Good Person is, without sacrificing

is how you were raised. It’s what you were told would

yourself any longer.

make you a Good Person.

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You want things to be better for not just other people, but also for yourself in the process. I see you. I was you. I am you. What you are feeling is okay. There is nothing selfish about anything that you desire. You are allowed to want better for yourself. You are allowed to be filled to the brim, totally fulfilled. You are allowed to show up with the most energy and be super stoked about your life. In fact, listening to and respecting these yearnings is the most self-less thing you can do. Mentioned previously, we were all taught that giving to others is the “right” thing to do. Which, it is – but first, you must position yourself to be abundantly in good health and overflowing. You must be sustainable in your own right before turning outward. How many injured workers push off getting help until they are in chronic pain that is nearly irreparable? At that point, the family loses a major source of income and the worker bears the emotional burden of no longer being able to provide for the family. If that person had reported the injury when it happened, recovery could have been much quicker, cheaper, and less painful, resulting in less downtime of not being able to provide. The same general metaphor also applies to your life satisfaction. When you’re allowing yourself to suffer on a recurring basis for the good of others, there will be a point where you are no longer willing to suffer. How long will your recovery take? Before you hit your breaking point, you need to equip yourself with the proper assistance. You need to be able to harness your own energy, your own inspiration, your own drive, and actually make things happen for the change you crave. But how do you do this when you likely don’t know how to move to the next step? You may not have any sense of direction of where to go – an arrow goes nowhere without a target. Believe it or not, the bullseye you seek was predetermined by your soul, and the map to it was created before you were born. For the last 30 years, Human Design has been helping people across the globe uncover this blueprint. Human Design is a spiritual science that contains the guide to your most fulfilling life. It highlights not just your personality traits, but also your subconscious habits and the purpose they serve, your purpose in life, your energy type, and the unique communication style of your intuition.

People who have learned to work with their design have experienced miracles in their personal lives, work lives, and relationships. Women and men alike have been able to find the strength to face their deepest desires and act on them. Using this tool, I have helped people connect to their true purpose, choose the most aligned next step in their career, accept and love themselves like never before, and even dissolve conflict in one fell swoop. Learning your own aspects of your design will provide you the clarity you’re seeking, no doubt. It's time to jump in the driver’s seat of your own life and fully own it. It’s time for you to work with your unique design, too. You are allowed to want better for yourself – even when you don’t know exactly what that looks like. To start your journey of working with this blueprint, I offer introductory Human Design readings that assist in acquainting you with your soul. We take a look at your energy type and intuition style and use this to decode your purpose in life. This provides direction and a roadmap for you to aim your arrow closer to the bullseye, providing certainty and satisfaction through a path that is specifically designed for you. So, tell me, are you ready to make your dream a reality?

Kerstie Blue Vice President of Business Development California, Division & BLOOM SoCal chapter leader KerstieBlue.com assistant@kerstieblue.com

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LOOKING FOR A WAY TO GET ALL OF YOUR LICENSED EMPLOYEES UP-TODATE ON THEIR CONTINUING EDUCATION CREDITS? At OM, we know how important continuing education is. That's why we work with various partners to provide CEUs for workers' compensation professionals, adjusters, nurses, case managers, agents, and brokers. We offer a wide variety of relevant courses that help busy professionals meet their continuing education requirements.

OM UTILIZES THE BEST-QUALIFIED PRESENTERS WITH EXPERTISE IN A WIDE RANGE OF TOPICS.

OM education

Continuing Education Credits (CEUs) are powered by OM.

TO LEARN MORE Go to www. justbloomco.com or email Ozzy Diaz at ozzydiaz@ommktg.com

How does the RAS affect our thoughts? The RAS is constantly monitoring our environment and filtering out information that is not important. When we have a thought, the RAS will filter out any information that contradicts that thought and focus on information that supports it. For example, if you're thinking "I'm not good enough," your RAS will filter out any evidence that contradicts that thought and focus on evidence that supports it. This can lead to a cycle of negative thinking that can be hard to break. How can we use the RAS to stop negative self-talk? To use the RAS to stop negative self-talk, we need to train our brain to focus on positive thoughts instead. Here's how to do it:

how to stop

negative self talk Written by Melly Diaz Negative self-talk is something that many of us struggle with. It's easy to get caught up in a cycle of negative thoughts that can lead to feelings of low self-esteem, anxiety, and depression. I made it a priority of mine to really focus on noticing when I start to have these thoughts and learn to stop this mindset. During my journey I learned there is a way to break this cycle and train your brain to focus on positive thoughts instead. This technique involves using your reticular activating system (RAS) to filter out negative thoughts and focus on positive ones. I know this sounds very advance but believe me it's very simple! What is the Reticular Activating System (RAS)? The RAS is a network of neurons in the brainstem that plays an important role in regulating arousal and attention. It acts as a filter, allowing certain information to pass through to the brain while blocking out other information. The RAS is responsible for filtering out irrelevant information and prioritizing important information. It also plays a key role in regulating our sleep-wake cycle.

1.Identify your negative self-talk: The first step is to become aware of your negative self-talk. Take some time to reflect on your thoughts and identify any patterns of negative self-talk. 2.Challenge your negative self-talk: Once you've identified your negative self-talk, challenge it. Ask yourself if it's really true or if there's evidence that contradicts it. 3.Reframe your negative self-talk: Once you've challenged your negative self-talk, reframe it in a positive way. For example, if you're thinking "I'm not good enough," reframe it as "I am capable and worthy of success." 4.Repeat positive affirmations: To reinforce positive thinking, repeat positive affirmations to yourself. These could be simple phrases like "I am capable" or "I am worthy of love and respect." 5.Visualize positive outcomes: Visualizing positive outcomes can help to reinforce positive thinking. Take some time each day to visualize yourself achieving your goals and experiencing positive outcomes. By using these techniques, you can train your brain to focus on positive thoughts instead of negative self-talk. Over time, this can lead to increased self-esteem, reduced anxiety, and improved overall well-being. I know that negative self-talk can be a challenging cycle to break. However, when I learned about using your reticular activating system to filter out negative thoughts and focus on positive ones, I've made a conscious effort to train my brain to think more positively. With practice, you can develop a more positive mindset and improve your overall well-being.

BLOOM MAGAZINE | 65

BLOOM MAGAZINE | 66

Virginia exudes love and glows. We laugh a lot, share intensely, and cry. Never have I met anyone like Vi. She has a past no one should have to recall yet she is joyful. I learned SO much from her over the past 16 years, more about myself. Vi became a minister in 2012 after putting off her calling for years. Love. Spiritual. Bible. Family. Joy. Friendship. Fun. Kindness. Nurturing. Authentic. Trust. Truth. Empathetic. Happiness. Sister. Strength. Faith. Loyal. Elizabeth, who died in 2014, designated me as Health Care Surrogate, a privilege and honor. She was incredibly intelligent, sometimes goofy-funny, and always caring. We shared intense personal beliefs considering how we met (catastrophic injuries). Beth’s strength and sense of humor helped her overcome pain the last 11 months of her life. Authentic. Love. Nurse. Trust. Truth. Joy. Smart. Empathetic. Kindness. Happiness. Faith. Fun. Advocate. Strength. Loyal.

Friendships of Love Written by Donna Check What is it about spending time with friends that makes us FEEL? Whether we’re laughing or talking seriously, there’s a feeling coming through us! What do we admire, love, want, or see in our friends? I’m sharing a bit on a few (names changed) followed by what comes to mind when I think about each one. Sandy is my sister from another mother. We lived blocks from each other, had much in common, and we’ve spent many weekends together for over 20 years. Holidays, adventures (including a home decor business), trips together, weddings, babies, cancer, surgeries, deaths. Lots of life experiences. Smart. Love. Nurse. Sister. Happiness. Fun. Loyal. Advocate. Creative. Pitbull.

Alice was 17 years older than I and was sometimes rough as my BFF. We were connected and, because of our age difference, I learned much from her, realizing how much years later. I also learned where her roughness came from. Love. Family. Friendship. Tough. Faith. Authentic. Serious. Hurting. Fun. Loyal. Needy. Truth. Trust. Hurtful. Strength. What is it we look for that is important to us in our friendships? I believe there’s a spark that begins the relationship. It can be anything on any topic, whether it’s something you have in common or totally opposite. And I believe we see something WE want or need from a person who will be a friend, whether we do it consciously or unconsciously. We seek it. It takes time. But it’s magic when we connect! Love. Trust. Strength. Spiritual. Truth. Family. Joy. Smart. Authentic. Real. Happiness. Faith. Advocate. Fun. Friendship. Tough. Sister. Hurting. Nurturing. Kindness. Needy. Empathetic. Creative. Loyal. Serious. Pitbull. Friendship, love, and spending time with people we care about is good for us on so many levels. From MayoClinic.com: “Good friends are good for your health ... Friends prevent isolation and loneliness …improve selfconfidence … help cope with trauma, divorce, serious illness, death.” Please message me through BLOOM if you have any comments. BLOOM MAGAZINE | 67

Donna Check Business Advisor Helping People Grow & Transform Their Companies Business, Healthcare, Case Management, & Workers’ Compensation Advisor and Board Member, Editor, Contributor, and Chief of Brainstorming for BLOOM Collective

Donna has a diverse business background which she utilizes in her private consulting business. She successfully developed, planned, founded, and started from scratch one national specialty rehab and had instrumental roles in two start-ups. Donna is a patient and family advocate, an amazing speaker and Certified CE Presenter, and openly shares her expertise with healthcare and workers’ compensation professionals nationally. She owned a for-profit home décor store and founded a 501(c)3 dedicated to helping families of individuals with traumatic injuries, worked in the entertainment industry, and for a law firm representing individuals in entertainment. Feel free to contact Donna directly via email at donna.531@comcast.net.

the wonderful world of birth flowers Written by Samantha Diaz Welcome to the wonderful world of birth flowers! Did you know that each month of the year is associated with a specific flower? Yes, you heard that right! From January to December, there is a unique flower that represents the people born in that particular month. Birth flowers are not just ordinary flowers; they hold a special significance and meaning that can be traced back to ancient times. In Acient Rome, flowers were often used to convey messages that could not be spoken aloud. This practice, known as the "language of flowers," became very popular during the 19th century. Birth flowers were also an important part of this language, with each flower symbolizing different traits and characteristics of the person born in that month. For instance, the birth flower for January is the carnation, which symbolizes hope and new beginnings. On the other hand, the birth flower for December is the narcissus, which represents sweetness and self-esteem. Each birth flower has a unique story and meaning behind it, making it a perfect way to personalize a gift or celebrate a loved one's birthday. So whether you're a January baby who loves the delicate snowdrops or a December-born individual who resonates with the confidence of the narcissus, there's a birth flower for everyone. Join me on this journey as we explore the world of birth flowers and discover the hidden meanings behind each bloom. BLOOM MAGAZINE | 69

birth flowers

carnation january

rose june

violet february

daffodil march

daisy april

water lily july

gladiolus august

aster september

chrysanthemum november

lily of the valley may

marigold october

narcissus december BLOOM MAGAZINE | 70

& Br l e v ew a r

Samantha Diaz's Travel & Brew section in BLOOM Magazine is your ultimate guide to discovering the most exciting travel destinations and hidden gems. With insider tips on packing, budgeting, and inspiration, readers can plan their next vacation with ease. Featuring stunning photography, Travel & Brew takes readers on a visual journey to some of the most beautiful places on earth. Whether you're a seasoned traveler or planning your first trip, this section is a must-read to make the most out of your travels. BLOOM MAGAZINE | 71

TAKE ONLY MEMORIES, LEAVE ONLY FOOTPRINTS BLOOM MAGAZINE | 72

Charleston

Mini Guide: Best Places to Eat and Explore

Written & Photography by Samantha Diaz

Charleston, South Carolina, is a city that boasts both charm and history. Known for its beautiful architecture and wellpreserved landmarks, there is no shortage of things to see and do in this Southern gem. From exploring picturesque gardens and historical plantations to strolling along the waterfront or shopping on King Street, there's something for everyone. Visitors to Charleston can immerse themselves in the city's rich history by visiting iconic landmarks such as Rainbow Row, Battery Park, and the Historic Charleston City Market. The city is also home to many hidden gems, such as Cypress Gardens, which offers a serene and peaceful setting perfect for Instagram-worthy photo opportunities. With so much to explore and discover in Charleston, it's no wonder it's become a must-visit destination for travelers seeking a unique and unforgettable experience. Here are some top places to visit and things to do! BLOOM MAGAZINE | 73

What to see: Cypress Gardens: This hidden gem is the most Instagrammable spot in Charleston. Don't miss the beautiful cypress trees and serene waterways. Battery Park: Take a stroll along the waterfront and enjoy the stunning views of Charleston Harbor. Rainbow Row: Admire the row of colorful historic houses on East Bay Street. Boone Hall Plantation: Learn about the history of this working plantation and tour the mansion and gardens. Magnolia Plantation and Gardens: Walk through the stunning gardens and see the historic plantation house. Stoll's Alley: Discover this charming, secluded alleyway with local shops and restaurants. King Street: Shop at the many boutique stores and upscale retailers on this popular street. Historic Charleston City Market: Explore the market for unique souvenirs and local crafts. American Theater: Catch a show or movie at this restored Art Deco theater. Coffee shops: Clerks Coffee Co: This cozy spot serves up delicious coffee and baked goods in a vintage-inspired setting. Sugar Bakeshop: Indulge in sweet treats and coffee at this charming bakery. Harken Cafe and Bakery: Enjoy artisanal coffee and fresh-baked pastries in a modern and airy space. Second State Coffee: Sip on expertly-crafted coffee and tea in a minimalist and sleek setting. Kudu Coffee: This popular spot offers coffee, beer, and wine in a relaxed and cozy atmosphere. Sightsee: Grab a cup of coffee or tea and stay for the stylish decor and cozy seating. With this mini guide, you'll have some of the best recommendations for places to eat and explore during your visit to Charleston, South Carolina.

Samantha Diaz Travel & Lifestyle Blogger www.travelandbrew.com IG: @iamsamanthasdiaz

READ THE FULL ARTICLES AT WWW.TRAVELANDBREW.COM BLOOM MAGAZINE | 74

Your Ultimate

Travel Guide to

Savannah, Georgia Written & Photography by Samantha Diaz Savannah, Georgia is a city that boasts a rich and fascinating history, with a vibrant cultural scene that attracts visitors from all over the world. As one of the top tourist destinations in the South, Savannah offers an abundance of activities and attractions that cater to visitors of all ages and interests. Whether you're a foodie looking to indulge in some of the most delicious cuisine in the country, a history buff seeking to explore the city's storied past, or simply someone looking to soak up the unique and charming atmosphere of this Southern gem, Savannah has something to offer you. In this comprehensive guide, you'll find everything you need to know about visiting Savannah, including recommendations on where to eat, stay, and what to see, so that you can make the most out of your trip and create unforgettable memories.

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Where to Eat: Savannah is famous for its delicious food and offers a wide variety of restaurants to choose from. Check out these must-try places: The Olde Pink House Leopold’s Ice Cream The Collins Quarter The Pirate’s House Foxy Loxy Cafe + The Coffee Fox Where to Stay: Savannah offers plenty of accommodation options with varying amenities. Consider these top hotels: The Brice Hotel The Drayton Hotel The Alida Mansion on Forsyth Park The Bohemian Hotel Savannah Riverfront What to Do: Savannah is full of cultural and historical attractions that are worth exploring. Here are some must-see places: The Plant Riverside District mural Forsyth Park Visit the Squares Take a trolley tour Wormsloe Historic Site Take a Ghost Tour Savannah is a unique and exciting city that offers something for visitors of all ages. Whether you're a history buff or a foodie, you won't want to miss out on this Southern gem.

Samantha Diaz Travel & Lifestyle Blogger www.travelandbrew.com IG: @iamsamanthasdiaz

READ THE FULL ARTICLES AT WWW.TRAVELANDBREW.COM

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earth medicine with mari diaz When I was struggling with my health, I turned to mother earth for healing. She provided me with everything I needed to restore my health and wellbeing. Now, I encourage others to take their health into their own hands and use the gifts of nature that provide abundance, wellness, happiness, and joy. This section will explore earth medicines, mindfulness, Ayurveda, and yoga as tools that bring balance and healing to our lives. I am committed to being 100% transparent and ensuring my actions align with what I say. This means I won’t be sharing anything I have never tried myself or practiced myself. With gratitude, I open my heart and share the teachings of herbal medicine, Yoga & Ayurveda. These practices have been preserved for thousands of years and have the potential to change lives for the better. I am honored to be a teacher of this ancient wisdom, and I acknowledge all my teachers and ancestors who have come before me. I am grateful for their teachings, and I hope to pass on this wisdom.

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Beauty from Within: The Power of AntiAging Foods for Healthy Aging Aging gracefully is a beautiful thing, but that doesn't mean we have to sit back and let the signs of aging take over. By taking a proactive approach to healthy aging, we can embrace the aging process and feel confident and beautiful at any age. One of the most effective ways to promote healthy aging is by nourishing our bodies with anti-aging foods that enhance our natural beauty from the inside out.

Drinking plenty of water is the first step in promoting healthy, youthful-looking skin. Dehydration can leave your skin looking dull and make wrinkles and fine lines more pronounced. By consistently drinking enough water, you can plump up your skin and give it a healthy glow that radiates from within. Healthy fats, like those found in avocado, nuts, and fatty fish, are crucial for maintaining youthful skin and providing us with the energy we need to tackle our busy lives. These essential fatty acids moisturize the skin from the inside out, leading to a more plump and radiant appearance. They also protect the protective fatty membrane around skin cells and lubricate the skin, making it smoother and more supple. In addition to healthy fats, vitamin C-rich foods can also work wonders for our skin. Vitamin C is a cofactor for the production of collagen, which maintains the elasticity and firmness of our skin. Foods high in vitamin C include citrus fruits, bell peppers, and leafy greens, making it easy to incorporate this essential nutrient into your daily diet. BLOOM MAGAZINE | 78

Antioxidant-rich foods can help protect our skin from free radical damage, which can cause wrinkles, hyperpigmentation, and other signs of aging. Foods high in antioxidants include berries, leafy greens, and dark chocolate. Not only are these foods delicious, but they're also packed with the nutrients your body needs to look and feel its best. By incorporating these anti-aging foods into our diets, we're taking a proactive approach to healthy aging. We're nourishing our bodies from within and promoting healthy skin that looks and feels more youthful. But anti-aging foods are just one piece of the puzzle when it comes to healthy aging. We also need to make conscious choices about the products we use on our skin and the lifestyle habits we adopt. Reducing our exposure to toxins found in mainstream beauty products can decrease our body's toxic load and help promote healthy aging. Incorporating exercise into our routines can also help us feel and look more youthful. So, let's embrace healthy aging and feel confident and beautiful at any age. With the power of antiaging foods and a positive mindset, we can nourish our bodies, enhance our natural beauty, and age gracefully.

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Love at First Sight: My

Journey to Ayurveda

Have you ever felt like you've hit a roadblock on your health and wellness journey? Like you've tried everything and nothing seems to be working? That's exactly where I found myself before discovering Ayurveda. I vividly recall the moment when I first came across the term "Ayurveda." It was as if a switch had flipped inside me, and I had a deep sense that everything was about to change. I was in the depths of my health journey, navigating the overwhelming confusion of the health and wellness industry. I was constantly bouncing between visits to Western medical experts, hospitals, and waiting rooms. But as soon as I started learning about Ayurveda, my appreciation for it began to grow. Ayurveda is the world's oldest medical system, with roots dating back over 5,000 years. It takes a holistic and integrated approach to healing the body, mind, and spirit. According to Ayurveda, our bodies and minds are made up of specific elements, and by balancing these elements through food and lifestyle choices, we can live our happiest, most fulfilled lives. But Ayurveda is more than just a medical system; it's a way of life. It's about developing your inner compass, listening to your body's signals, and learning how to use food, herbal supplements, and lifestyle choices to restore balance. And let me tell you, it's not an easy road. My healing path has taken me down many wild terrains, but the more I learned, practiced, and reaped the healing benefits of Ayurveda, the more I fell in love with. BLOOM MAGAZINE | 80

What I love most about Ayurveda is its simplicity and power. It's not a fad or quick fix, but rather a sustainable way of life to last an entire lifetime. And it all starts with listening to your body. The first step to creating a sustained state of balance is to pay attention to how you feel. Do you feel better the next morning after eating a light dinner or when you eat a big meal before bed? Do you feel happier the next day when you stay up late or when you go to bed earlier? That's what finding balance is about - becoming more aware of what foods and lifestyle choices are nourishing for YOU. Ayurveda teaches us that food is medicine. To understand this concept, we have to grasp the fundamental principle of Ayurveda: The five elements - Space, Air, Fire, Water, and Earth exist in all matters of life. They manifest in the human body as the three Doshas - Vata, Pitta, and Kapha. Every person, flower, and animal is, therefore, an expression of an individual Dosha. Likewise, every food also has special properties. Through eating specific foods, a person's Doshas can increase or decrease, which can have either a positive or a negative impact. But Ayurveda isn't just about what we eat; it's also about how we eat. Eating warm meals can aid in digestion and stimulate our digestive fire. We should have meals tailored to our specific Dosha and ensure our meals are freshly prepared with high-quality whole foods. And let's not forget to savor our meals with all of our senses and take time for them. Being mindful of our body signals and going with our own "gut feelings" can help us find the ideal balance for our unique body and mind. I know firsthand that it takes time, patience, and dedication to heal with the laws of nature. But to witness your self unfold and transform in ways you never thought were possible is incredibly empowering, thanks to Ayurveda and the power of mother nature. BLOOM MAGAZINE | 81

Exploration, discovery, and growth. There is no one end goal destination, but an infinite path of learning, transforming, and rising in. Remember, Ayurveda is a journey, not a destination. It's about cultivating a lifestyle that nourishes and supports your unique mind-body constitution. Don't be afraid to experiment and try new things, and always approach your Ayurvedic practice with an open mind and a willingness to learn. As you continue on your Ayurvedic journey, be patient with yourself and trust the process. Healing takes time, but with consistent effort and dedication, you can achieve a state of balance and harmony that will benefit you for a lifetime. So take that first step today and embrace the wisdom of Ayurveda. Your body, mind, and spirit will thank you. Namaste. If you're interested in Ayurveda and other wellness practices, I recommend that you become a part of the Bloom community and follow my column. This way, you'll be able to stay updated on the latest news and events happening within the community. In particular, you'll be able to access the amazing masterclasses and workshops that are conducted by experts in the field. These classes provide a comprehensive exploration of the holistic health and wellness universe and provide you with the tools and knowledge you need to transform your life and embark on a journey towards optimal health, happiness, and wellbeing

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moondays On Moondays, we BREAK for a meeting with ourselves! It will be the most important meeting you have. JOIN THE BLOOM COMMUNITY TO LEARN MORE! In this series, we'll take a journey through the world of wellness, mindfulness, meditation, creativity, and holistic living.

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