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Table of Contents Now It Is Time To Bloom

A Letter From The Editor

Editorial Board

Every Injured Worker Needs a Champion

Black Hair in Corporate America

We're Moving Forward: The Future of Networking

Humanity in Workers’ Compensation

It’s Time to Talk About It… Change is Needed

Robin Fielding

Shannon Stewartson

Jennifer Davison

Richard C. Sims, MD

David A. Blum, MD

An Ode to Spring

Finding Grace Through Intelligence

BLOOM MAGAZINE | 03

How to Find Inner Peace and Productivity at Your Desk

5 Practical Steps to Achieve a Positive Mindset

How to Become a Morning Person

A Mini Guide To Setting Boundaries

Coffee Shops in Italy: A Comprehensive Guide

The Ayurvedic Morning Routine for a Balanced Day

A Note From Mari

"It's your time to Bloom in full color.” – @justbloomcollective

BLOOM MAGAZINE | 04

bloom magazine editorial board ceo, editor in chief founder, chief difference-maker dream alchemist chief editor extraordinaire

samantha diaz mari diaz melissa diaz dr. claire muselman

chief of brainstorming

donna check

director of storytelling

anailis diaz

creator of opportunities

lisa rosario

chief cheerleader

isabel dovale

contributing writer

kerstie blue

difference-maker

jackie arbelaez

difference-maker

robin fielding

about the cover When it came time to choose a location for the cover of Bloom's first edition, we knew that the Fiddlehead would be perfect. It's where I go to create, write, reflect, journal, and dream. The Fiddlehead is a small space in our backyard, but it's filled with blooming flowers, buzzing bees, and beautiful butterflies. My kids and I built this space together, and it holds a very special place in our hearts. That's why we chose it as the cover for Bloom's first edition!

photo by samantha diaz modeled by mari diaz art direction by samantha diaz & melissa diaz styled by melissa diaz

BLOOM MAGAZINE | 05

letter from the editor Welcome to the inaugural issue of Bloom magazine! We are excited to bring this publication to life and share it with our readers. We want to take a moment and say thank you, thank you! We are so grateful for the amazing support we've received from our contributors and advertisers. Without them, Bloom Magazine's inaugural edition would not be possible! So, from the bottom of our hearts: Thank you! Our goal was to create a publication that would celebrate and bring together the best of the workers' comp, risk, insurance, and healthcare industries. So whether you're a seasoned professional or just starting out in your career, we know you'll find something interesting inside these pages. We hope that this magazine will empower you to live a life of abundance, happiness, laughter, and love. In each issue, Bloom's team of creatives, writers, and industry leaders will dive into all things wellness, career, and industry-related topics in the hopes of inspiring you every day! Your journey is personal and you deserve a magazine that speaks to you. Cheers celebrating YOU!

samantha diaz CEO/Editior, Bloom Magazine BLOOM MAGAZINE | 06

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INSTAGRAM: @justbloomcollective | FACEBOOK: @justbloomcollective LINKEDIN: BLOOM/justbloomcollective

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BLOOM MAGAZINE | 08

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Every Injured Worker Needs a Champion

Written by Dr. Claire Muselaman I love the workers’ compensation space. I feel like I was born into it. I grew up watching my father beat his body up as he worked manual labor (and continues to do so well into his 70s). I had an emergency door handle pierce the skin of my upper thigh while I was working at one of my very first jobs which required a plethora of sutures. I began working with injured workers right out of college, and through it all, the kindness, care, and compassion of those involved has made the greatest difference. Through the years, I have been granted the opportunity to see the workers’ compensation industry from multiple sides. I have been the daughter of an injured worker, I have been an employer of an injured worker, I have assisted in the legal representation of injured workers, I have been an injured worker, I have advocated for injured workers, and I have held one of the most amazing jobs one could have, that of an adjuster. Being graced with the multiple facets and perspectives of the different lenses involved with the workers’ compensation industry has given me a chance to understand. Some of these perspectives have been good and some of these perspectives have not been so good.

BLOOM MAGAZINE | 11

YOU CAN BE THE CHAMPION THAT ASSISTS THIS INJURED WORKER FEEL SEEN, HEARD, ACKNOWLEDGED. It has helped me understand why people feel the industry

We know why people do not learn and why they are unable to

is unfair, why people do not feel heard, why people feel

consume information. It does not matter if we are looking at

taken advantage of on both sides of the equation, and it has

children, teenagers, or adults, similarities exist. It relates to

helped me comprehend how we communicate as well as

the value and the importance of human connection.

what makes information consumable. Human beings are

Relationships. James Comer, Associate Dean at the Yale

complex because human behavior is multifaceted,

School of Medicine, says that no significant learning can

multifunctional, multidimensional, and multiemotional. Add injury to the vessel in which we exist makes things much more complicated. Add in the world surrounding this person and the layers continue. Looking into the psychosocial issues, the social determinants of health, and the perception that exists within the people involved in a workers’ compensation matter… it makes sense why people do not hear what is going on nor succeed from the communication front. However, while complexities exist within us, working with

occur without a significant relationship. George Washington Carver says all learning is understanding relationships. Why do we fail to address this with our injured workers in the workers’ compensation system? Look at the training offered to adjusters and you will see black and white statute-driven training. Training of new adjusters stems around process, procedure, and systems, rather than any education on how to communicate

consumable

information,

emotional

intelligence, and the art of relationships. But take a step

people is not complicated. We want a lot of the same

back… how does one communicate the process, procedure,

things: to be seen, heard, and acknowledged. People want

and systems to someone with whom they have zero

to feel valued and appreciated. People want to know

relationships or rapport?

someone cares about them. People want to be trusted and they need to trust you! Trust develops through authentic and meaningful relationships with PEOPLE.

BLOOM MAGAZINE | 12

It is not shocking the workers’ compensation industry has a poor reputation. Injured workers are treated as transactions rather than being looked at as human beings who have suffered a loss. People do not learn from people they do not like. It is very simple. How each of us comes to the table every day matters because every interaction you have with an injured worker is going to be positive and trust-building or negative and trust depleting. How do you want people to leave you? Worse off than they came to you? Please exist in the industry and find a new profession. We should all want to make good things happen to restore people to their very best after they have encountered

any

the

workers’

compensation space. We are here to help. The attorney commercials say otherwise, but I can tell you, I’ve managed a plethora of workers’ compensation claims professionals over my years and I have yet to find one who does not want to have the influence to make an injured worker’s life better. Let us revisit the comment on people do not learn from people they do not like. This can be examined through a couple of lenses. Think about good leaders you have worked with and poor leaders you have worked with throughout your career. Who did you take guidance and feedback from? Was one greater than the other? For the leaders you felt had an investment in you, did you grow? What about the leaders who created a management transaction? Step back even further and think about the people you have learned from throughout life. What about the teachers when you were younger or mentors throughout your career? The more meaningful knowledge transfer occurs once a relationship has been built.

BLOOM MAGAZINE | 13

Steven Covey points out how important it is to seek first

What if we started talking to injured workers in the workers'

to understand as opposed to being understood. How

compensation system with optimism? “You were chosen to have

many times have we interrogated injured workers versus

your claim handled by me because I am the best adjuster to help

checked for their understanding of what happened, what will happen, and how we can get there together? Mr. Covey also points out how important it is in life to

you through this and we can do it together. They put us together so we can achieve the best outcomes possible.” Why not level set the bar here and then move forward? Seed plant greatness as an expectation.

apologize. What a simple concept! Not every encounter is going to be a treat but to create meaningful influence,

We fail to see injured workers in the true fashion they come to us,

we should be trying as hard as we can. There will be days

as injured (pause) workers. They are PEOPLE. People who were

that are low and situations that are heart-wrenching.

working. They are people who are involved in their communities

During those days, you have two options. You can be sad about it or you can do something about it. How can you help an injured worker get from where they are to where

and their churches. They are people who are part of a family and play a role in other people’s lives. There is a ripple effect that goes into this and one many times is not acknowledged the way it should be in this system. They deserve to have the best treatment

they need to be? It may be hard and it may be difficult;

by all people involved to get them on the road to recovery and back

however, YOU can be the champion that assists this

to work, back to life. Injured workers have a life! They have things

injured worker to feel seen, heard, acknowledged, and

to do and people to impress and places to go. We should be

help raise their self-esteem during an incredibly vulnerable point in their life. They will remember it. Do

making a difference as influence an advocate, and being a champion.

your best to make sure the influence you have is

In a system and an industry that makes people feel like numbers

meaningful, positive, and moves the needle in the right

or transactional, we should be taking the time to make sure our

direction.

injured workers feel like someone important because they are. The job title of the adjuster is not simply that of an adjuster. It is a game-changing impactor who can influence a ridiculous amount of people and leave a legacy of relationships. We can all stand to have more relationships. Will you like every injured worker you encounter? Probably not, but keep this in mind. YOU matter because of the connection. It’s the relationships. You come to work when you don’t feel like it, you wear a multitude of hats on a regular basis, and you listen to outdated policy that does not always make sense, and you do it anyway because that is what adjusters do.

SHOW UP. CALL. COMMUNICATE. IS THE ADJUSTING DESK TOUGH? YOU BET! BUT IT IS NOT IMPOSSIBLE. BLOOM MAGAZINE | 14

Every day and every interaction is an opportunity to influence an injured workers’ life for the better. You can bring joy and receive joy by making good things happen. How powerful would the workers’ compensation industry be if we had adjusters who were empowered to make decisions and try new courses of thought, who were not afraid to take appropriate risks to help those in need, and who were not afraid to think. TO THINK. And to be a champion for their injured workers. Every injured worker deserves a champion, an adjuster who will never give up on them, who understands the power of connection, and insists that the injured worker become the best that they can possibly be on this road to recovery. Show up. Call. Communicate. Is the adjusting desk tough? You bet! But it is not impossible. We can rise. Each person, every interaction. We can do this. We're born to make a difference. You can be that champion.

BLOOM MAGAZINE | 15

Written by Petyah Pierre

Black Hair in Corporate America Six years ago, after having my youngest son, I decided to wear my natural hair. I can vividly remember the moment it happened, which occurred after being home on maternity leave for over four months. I took a good look in the mirror and realized that I had neglected my hair care routines. There was no huge homecoming moment, where I decided to wear my natural hair. For those who may not understand this concept, people of color use the term natural hair to refer to hair growing from the scalp that has not been chemically processed or straightened in any way. Between diapers, terrible twos, breastfeeding, and sleep deprivation, there was simply no time for beauty salon appointments. I was swept up by motherhood with two children under two years old, so I embraced the new look without thinking about how it could impact my workplace interactions or career growth. There is a long-standing debate regarding black hairstyles' acceptance in the professional world due to societal norms. As my maternity leave was coming to an end, I quickly realized that I needed to find a better job to support my growing family. So as I interviewed, I consciously wore straight hair wigs to cover my natural hair because I feared that it would count against me. This fear comes from a common unspoken but learned rule amongst black women “Straighten your hair for the interview and only wear your natural hairstyles once you have secured the job.” That is exactly what I did. Very quickly I started to receive biased and unsolicited comments regarding my hair at my workplace. I have been asked if I “just rolled out of bed” and even told I look like I’ve been “electrocuted”. Such comments echoed in my mind when getting dressed and ready for conferences such as the Prima Institute or WCI conference where I would be engulfed in a room full of working professionals.

BLOOM MAGAZINE | 17

If you were to google professional hair today on

Two cardinal rules to start: (1) DO NOT

the internet, it is very unlikely to find braids,

TOUCH BLACK PEOPLE’S HAIR without

locks, twists, and knots depicted. This lack of

asking for permission. (2) Stop thinking and

representation coupled with the long-standing

saying that any texture other than straight is

discrimination against race-based hairstyles in

dirty, unkempt, unprofessional, or distracting.

the

started

In other words, do not offer unsolicited

encouraged legal action. Hair discrimination is a

comments about black hair, unless those

very common occurrence. To that end, the

comments are uplifting and encouraging.

CROWN Act was created in 2019 to ensure

Reprogram yourself to understand and accept

protection against discrimination based on race-

the fact that how someone chooses to wear their

based

hair is not an indication or reflection of their

workplace

and

hairstyles

schools

has

extending

statutory

protection to hair texture and protective styles.

skillset.

It is outrageous that in the year 2020, we need legislation to wear and style our hair the way it grows out of our scalps. The media, societal norms and corporate America unfairly targets black hair by deeming it “unkempt”,

“unprofessional”

and/or

“distracting”. Dove's CROWN Research Study, determined that Black women were 50% more likely to report being sent home or know of a Black woman who was sent home from the workplace because of their hair. Many feel compelled not to wear their hair in its natural state to fit in a corporate environment. In July of 2019, California was the first state to sign the Crown Act into law. Soon afterward New York, New Jersey, Maryland, Virginia, Colorado, and finally Washington joined the effort. As of July 2020, the Crown Act was filed but did not pass in Florida. During a time when Diversity & Inclusion is a hot topic, it is likely that this legislation will resurface but we do not

Petyah Pierre MPA, ARM, CWC Workers' Compensation Analyst | Risk Management Division | Broward Sheriff's Office | Insurance Industry | Writer

need a piece of paper to make us more accepting and conscious of others. BLOOM MAGAZINE | 18

We're Moving Forward: The Future of Networking WRITTEN BY ANAILIS DIAZ

Mari and Ozzy Diaz, the husband and wife team behind BLOOM, have been working in the insurance industry for over two decades. In 2009, they founded BLOOM Magazine, formerly known as InTouch, by its parent company OM Marketing. Their goal was to connect professionals within Worker's Compensation community through innovative marketing and continuing education services to doctors in Worker's Compensation. Over time, they realized that there was a need for an exclusive platform for Workers' Compensation and Insurance Professionals. That same year, they launched IN TOUCH with Today's Claims Professionals, now known as BLOOM, to provide the best resources and networking opportunities for professionals in the industry.

BLOOM MAGAZINE | 19

So, are you wondering why the name BLOOM? A sister company of Just Begin, the staff at BLOOM, want to encourage you to step outside your box, think big, and BLOOM. Anything you set your mind to do is possible, and you can BLOOM. BLOOM is different! They aren't just any ordinary platform. Instead, the company is focused on building one of the best cultures in the Workers' Compensation space. BLOOM's vision is to be recognized as a global community of change-makers and leaders making an impact within the industry. We challenge you to connect with members, become part of our platform, and enjoy the benefits that are offered.

When BLOOM, formerly IN TOUCH, set out to change the way professionals connect, they had one goal: to cultivate long-lasting relationships and celebrate the most essential part of this industry, the PEOPLE!

With over 3000 events delivered to more than 50,000 professionals within the United States, they have accomplished just that! But they're not done yet. After two decades, InTouch rebranded. It was time to update their platform, features, and benefits In 2020, OM launched BLOOM, a new and improved online community, bringing together Workers' Compensation Professionals, Case Managers, Adjusters, Medical Experts, Legal experts, and Ancillary Services Providers from across the country like never before! Bloom members enjoy many opportunities by participating in a variety of networking, educational workshops, continuing education credits, conferences, luncheons, charitable giving, volunteering, fundraisers - and much more! This is the perfect place for workers' compensation professionals to come together and make valuable connections. The "LinkedIn" of workers comp" - that's what we like to call it!

BLOOM wants to offer insight; they want YOU to be extraordinary. Learn, grow, and thrive with BLOOM. We can't wait to see you there!

We're Not Going Back To How It Was. We're Going Forward To Create The Future of Networking.

JOIN THE BLOOM COMMUNITY TODAY! www.justbloomcollective.com

BLOOM MAGAZINE | 20

Humanity in Workers’ Compensation WRITTEN BY DR. CLAIRE MUSELAMAN The principal components of workers’ compensation insurance are built on the presumption of restoring the lives of someone who has had an unforeseen event occur in the workplace. The purpose of workers’ compensation is to restore the life of the injured human being and help empower this person to once again be a functional contributing member of society. It is so simple. Someone is injured in the workplace, and we fix them so they can get back to work and on with their life. BUT, and this is a big but, this is not what happens. The workers’ compensation landscape needs a serious pick me up, pep talk, and overall makeover. In our present state, the industry is seen as a dark and dreary cesspool of misery. What should it look like? BLOOM MAGAZINE | 21

I have a vision and a dream for this industry. The workers’ compensation system should be a gorgeous, vibrant space where people make good

What we have not done is focus our educational and training efforts on the most important piece… the human experience. Workers’ compensation is about

things happen for one another every day, restoring lives and building up people to once again be their best selves. Add some glitter, add some sparkles, and we have a collective community who makes it easy for someone who has been injured to recover. Add in the component that the people who help do this, such as the adjusting team, feel that they are making meaningful contributions to purposefully-drive someone back to their life, to live, thrive, and prosper.

people! Working with people, helping people along a healing process, and doing so in a manner that allows injured humans a psychologically safe space to be seen, heard, acknowledged, and valued. The time has come to refocus and shift the knowledge base we have into a scientific approach to the behavioral patterns of humans to have a more pleasurable experience for everyone involved. In addition to this being a happier environment and a positive organizational culture shift, it is the right thing to do. AND it is financially beneficial!! Yes, please listen claims organizations… operating in a manner of this capacity will reduce costs from a claims standpoint and in human capital.

So… how do we get there? It is time to start educating and paying attention to the science of human behavior. We, as a collective industry, have spent countless decades educating adjusters on statutes, rules, regulations, and parameters to focus upon.

Our training programs have led us to the landscape in which we currently see mistrust, litigation, and negative messaging. I want to change this, and I believe we can pivot the injured worker experience to a positive light moving forward. Not only will this benefit the injured worker recovery, the injured worker healing process, and the injured worker experience, it will benefit the meaning and purpose adjusters feel in their roles daily. As a prior adjuster, I know it is a thankless position to hold… I also know it is an incredibly powerful one and my favorite to date. Where else can you single-handedly change the trajectory of someone’s life for the better every single time you pick up the phone? You can improve someone’s day through every interaction. It is time to start teaching like this and beginning our experiences in the workers’ compensation industry through this path. It is time to change the industry. Let us come together and do this!

BLOOM MAGAZINE | 22

WHAT NEEDS TO BE DONE? Insurance Carriers/TPAs/Adjusters…Let’s revamp your programming, training, & education! The solution is here. Introducing, The Orange Lab. The Orange Lab. The Orange Lab is taking adjuster meaning, purpose, training, and education to the levels needed to add needed color, flare, and sparkle to reinvigorate the injured worker experience. Through courses, presentations, community think tanks, and networking, The Orange Lab will help individuals and organizations change the way they think, communicate, and come to the table to differentiate the overall experience in workers’ compensation.

SOME OF THE COURSE TOPICS TO BE COVERED IN THE ORANGE LAB:

ATTITUDE

ACCOUNTABILITY

Attitude is felt on the phone through tone! Insurance Companies and TPAs have an impactful power starting at the adjusting desk. Working kindly is so important in this industry and can have a substantial ripple effect. Learn what to say, when to say it, and WHY what is said matters through the science of human behavioral patterns.

Do what you say you are going to do is simple enough concept… execution and follow through are where adjusters find themselves in trouble. The Orange Lab will help show you how to involve employers, medical providers, and strategic partners to enhance the experience of the parties involved by establishing accountability check points along the journey of the claims experience.

ORGANIZATION Learn how to set realistic time frames and expectations throughout the claims process. The more you can explain the claims process along the way, the better understanding the injured worker will have because you are walking them through the experience. Organizing your days can make or break the experience for you, your organization, and the injured worker.

UNCONVENTIONAL METHODS There are so many ways to enhance the experience we have not tapped into yet in workers’ compensation. The Orange Lab will help you learn tools such as assisting an injured worker to cultivate a vision from the first call. What does a successful recovery look like and how can we use mediums like a vision board to get there? BLOOM MAGAZINE | 23

COMMUNICATION From verbal language to written language, The Orange Lab will teach you a plethora of mediums to create a consumable information experience. Having a couple different avenues of communication available helps reiterate the information you are communicating as well as provides follow up references. Transparency is key. Learn how to bring people down the recovery journey with you!

“The Orange Lab, educating humanity in workers’ compensation to brighten the industry leaving an everlasting ripple effect.” BLOOM MAGAZINE | 24

OR ANGE

BE BRAV

BOLD.

E . B

THE ORANGE LAB PROGRAMMING, TRAINING,& EDUCATION

HUMANITY IN WORKERS’ COMPENSATION Do you want to be the first to know what's coming next from the orange lab? Then you need to follow us on Bloom!

It’s Time to Talk About It… Change is Needed WRITTEN BY DONNA CHECK I am blessed to have lived my passion working in the field of brain and spinal cord injury rehabilitation for over 25 years. It has been heartbreaking, inspiring, sad, and invigorating. In sum, working with this special population of people with severe injuries and diagnoses can be a roller coaster of feelings and emotions. Getting right to it … I am a proponent of change in healthcare, workers’ compensation, and insurance. It is my belief that education and training (or retraining) in these industries will eventually help our country realize its obligations to all people in the United States. Yes, our country.

Wait. Did I say feelings and emotions in that first paragraph? Yes, I did. BLOOM MAGAZINE | 28

I knew nothing about catastrophic injuries when I started but was fortunate enough to have national experts available to me as well as books, articles, and conferences. Formal training was unsurpassed. However, it wasn’t the experts or education that hooked me. I was taken by the patients and the families. I felt for them. I listened to them. I cried with them. I learned all about their loved ones, and I continued to be available to every family at any time. Empathy. Listening. Compassion. Understanding. Kindness. Advocacy. I got to know every single patient and I remember each of them.

You don’t realize you’re an advocate until you’re entrenched in it. This means talking with an adjuster, a care coordinator or sometimes with a physician with an insurance carrier or company. Having passion is helpful to elicit empathy, compassion, and understanding from them when also sharing knowledge with them about what’s needed for each patient. Passion and knowledge can’t help but come through when you have both.

Being an advocate for any patient is a PERSON communicating with another PERSON about a PERSON with a life-changing injury or diagnosis. Patient Advocacy for basic care, surgeries, continued hospitalization, in-patient medical services, specialized rehabilitation, specialty physicians, durable medical equipment, and home modifications has become a normal multiple-times daily occurrence. It shouldn’t be. Change is humanely and medically necessary in healthcare, workers’ compensation, and insurance.

Just Three of the Numerous Issues and Challenges Change is Needed

01.

Communication is critical with all individuals involved... everyone … families and all professionals and it starts as soon as the claim is filed. That is where it begins. Initial communication in cases of severe/catastrophic injury sets everything on a course. A call from the adjuster to the family identified on employment records should be a priority and not left up to others to do. If the injured employee is alert and oriented, and on a case-by-case basis, the injured employee may be able to communicate with the adjuster. However, count on people with severe injuries being in shock and frightened, thus details very likely will the missed or forgotten. If there is ANY question or doubt, Call, Call, Call. The family hearing from the adjuster can be extremely comforting and reassuring when they are literally in limbo about what is happening. Fear and adrenaline take over. Kindness and being a good human are SO important. The positive interaction of the adjuster making contact just to introduce her/himself is something family members will remember and talk about with others.

Poor communication Lack of communication can result in significant consequences to the patient, family and, no doubt at all, to the financial outcome of each claim. BLOOM MAGAZINE | 29

Dissolution of internal Workers’ Compensation Catastrophic Claims Units

02.

Many workers’ compensation carriers no longer separate catastrophic claims from other claims so there is no specialization or designation among adjusters. Education, training, and support for adjusters in regard to catastrophic injuries is critical, not only for injured employees but for each adjuster. And with unit specialization and continued exposure, expertise develops, and it can change an injured employee’s life. Yes. Adjusters can and do make a difference in the lives of injured employees. Each injured employee is the responsibility of all professionals, but the adjuster is ultimately accountable for the claim outcome, which means a person. Catastrophic Injury Claims Adjusters are very important.

03.

Putting regulations, rules, statutes, policies, and protocols before any person It seems a human being the last consideration in healthcare, in workers’ compensation, and in insurance. All three. Immediately after a claim is reported, there are people looking for a way out of paying for an injury or diagnosis or worrying about how they will be paid if the claim is not accepted.

BLOOM MAGAZINE | 30

The first consideration in any claim, injury, diagnosis, or illness should be the person, the human. “What does this person need to get better and to live the best life possible, fulfilled, with purpose and love, and as independent as possible” is the question everyone should be asking and working as a team to take on. Take care of the injured or sick person first. They are the focus. Rules, regulations, statutes … they don’t bleed, cry, or feel pain. People matter. People matter first and foremost. I will go by my mantra. Here it is. Every adjuster, care coordinator, or physician working directly for any insurance company or carrier should treat each patient the way they would want the person they love most in their life treated… from start through the outcome.

That is where it begins. So, Just Begin. BLOOM is here!

There will be more very soon in BLOOM articles, the Master Series Classes, CE Course Presentations, Podcasts, Zoom Meetings, and Webinars, and more. BLOOM is rolling out THE ORANGE LAB with Dr. Claire Muselman. This is very exciting as transformation and change are educational, fun, and enlightening and I believe once we’re started, THE ORANGE LAB will be wonderfully contagious and extremely beneficial! BLOOM!

nna check

BLOOM MAGAZINE | 31

Donna Check is a BLOOM Board Member and Chief of Brainstorming. She is the Co-Founder & Partner for NeuLife Rehabilitation which she started as the SME and ED x in January 2013. Donna’s passion, expertise, and leadership in the field of brain and spinal cord injury rehabilitation are nationally recognized and respected, and she is a mentor in business, in healthcare and in workers’ compensation. She has presented formal CE Courses to medical and rehab professionals for over 20 years at national conferences and on site at workers’ compensation carriers, insurance companies, hospitals and rehabs, and to case management organizations. Most important, Donna is and always has been an advocate for people with catastrophic and other severe injuries, as well as an advocate and support for the families.

DID YOU KNOW?

Direct to specialist care can save roughly 60% on workers' compensation claims. Injured workers need immediate care. That's why we offer same-day doctor availability for injured workers who need to seek medical attention. Our goal is to get you the immediate appointments you need so that your injured employees can start on their path to recovery as soon and safely as possible.

Worker’s Compensation Department Tel: 888.908.9036 Email: workcomp@orthohandarm.com

BECOME THE GO-TO DOCTOR FOR EMPLOYERS LOOKING FOR A WORKERS' COMPENSATION SPECIALIST. OM is the industry leader in connecting the most qualified physicians and medical providers to workers' compensation professionals who demand the best care and treatment for their injured employees, along with compliance with workers' compensation guidelines and best practice protocols. OM has a longstanding, highly respected reputation for ensuring its contracted Medical Providers are the best in their areas of expertise and consistently follow Workers' Compensation guidelines and best practice protocols. By providing much-needed education in Workers' Compensation, formal training, and continuous support. For over two decades, OM has connected claims professionals to the most qualified doctors in workers' compensation.

QUESTIONS? Email: info@ommktg.com Webiste: www.ommktg.com Instagram/Facebook@weareommarketing

DO IT RIGHT THE FIRST TIME The Hernia Institute has become well known both nationally and internationally for the quality of its work.

With the Workers’ Compensation Specialists of The Hernia Institute of Florida Fly-In/Drive-In Hernia Program To learn more and to request our informational packet contact hif@hernia-institute.com WORKERS’ COMPENSATION DEPARTMENT (305) 667-7878 Hernia Institute of Florida

www.hernia-institute.com

6705 S Red Rd, Suite 302 – Coral Gables, Florida 33143

Women Leaders Breaking Barriers in Their Industries WRITEN BY MARI DIAZ

In a world where women are still fighting for equality, it's inspiring to see women breaking through the glass ceiling and achieving great success in "male-dominated" industries. Orthopedics, Healthcare, and other traditionally maledominated fields are no match for these three powerhouse women CEOs. Each of them has a unique story that will motivate and inspire you to achieve your own goals. We dedicate this section to women who are paving the way for future generations of women leaders. We hope to inspire you with a series of interviews and conversations with inspiring women who are forwardthinking, accomplished professionals in their respective fields

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Robin Fielding CEO of Orthopaedic Center of South Florida BLOOM MAGAZINE | 36

Interviewed by Melissa Diaz Tell us a bit about yourself! Let our readers get to know you on a personal level. Although I was born in Brooklyn, NY, I moved to South Florida when I was 11 years old. I'm the proud mother of 2 grown (married) boys...no grandchildren but I keep hoping, lol! Consider myself a Florida girl with Brooklyn roots! Can you tell us about your early career and your journey to get where you are? I began my career working in the aircraft manufacturing field as a Customer Service Rep. In South Florida, the industry was shaky. A friend of mine said, "go into healthcare..it's recession-proof". I immediately took some healthcare courses and was lucky enough to land a Secretarial Job with a large healthcare company. Over the next 6 years, I was eventually promoted to Asst. VP for the Southeast (Georgia to South Florida). After some internal troubles, I branched out and finally found my home at the Orthopaedic Center of South Florida. I've been here for 22 years and am very thankful! What do you like to do with your free time? Any hobbies or passions? Of course, I had to adjust during these times, but I'm an avid live music lover! Love music cruises and live shows! Love the ocean. Everything about it!; beach boating/deep sea fishing, snorkeling! My passion is to give back. I spent most of my nights as a Zone leader for Sea turtle Oversight Protection for the past 7 years during the summer. I protect nesting moms and make sure the babies make it to the ocean. I'm also very involved with Give Kids the World. This village provides a cost-free carefree week for children with life-threatening illnesses. Do you have a mentor? Can you share the impact that person or people have had in your life? My mentor was my grandmother. She was everything I wanted to be. Although she was a homemaker, she taught me not by saying what was right or wrong but by example. She always told me, it's not what you say, "it's what you do." BLOOM MAGAZINE | 37

What do you believe has the most significant impact on your current role? I wear many hats, CEO, COO, and CFO. Because of that, there are so many moving pieces to succeed. However, there's no chance of success without quality and dedicated staff! How would others define your communication style? Do you prefer to be close to your employees or maintain a healthy distance, and why? My style, I'd say, is open and available. If you care about your staff and listen to their ideas and concerns, they will realize their critical value and want to succeed for themselves, their families, and the company. What is the biggest challenge you have faced in your career? How did you overcome it, and what did you learn from it? There have been so many challenges that I have faced. However, I cannot look away from what we are dealing with now. This pandemic has been challenging professionally and personally. To continue to try to run a business, care for patients, and keep our employees as safe as we can as the rules keep changing...well, we're all in it together, aren't we? What’s the most enjoyable or fulfilling part of what you do? Watching the practice and staff grow personally and professionally. What makes your practice stand out from the rest? Our quality care and customer service continue to evolve through innovation.

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Shannon Stewartson CEO of The Orthopedic Clinic BLOOM MAGAZINE | 38

Interviewed by Anailis Diaz Tell us a bit about yourself! Let our readers get to know you on a personal level. Born and raised in Grand Rapids, Michigan, I moved to Florida in 1990 and have called myself a Floridian ever since. Since 2015, I have served as the CEO at The Orthopedic Clinic (TOC). Before joining TOC, I served in several leadership positions at top institutions, including: Vice-President and Chief Operating Officer of MCR Health Services in Manatee County Chief Operating Officer at Coastal Orthopedics & Pain Management in Bradenton, Florida Vice-President for Advent Health's outpatient imaging enterprise within the Central Florida market Market Manager/Director of Operations at Center for Diagnostic Imaging (CDI) I hold a Master's Degree in Healthcare Administration (MHA) from Ohio University and a Bachelor of Science Degree in Radiologic Sciences from Adventist University. I am a Certified Medical Practice Executive (CMPE) and Certified Radiology Administrator (CRA). As an advocate for education and supporting an authentic desire to serve, I am honored to sit on the Board of Trustees for AdventHealth University and serve on the Board of Directors for our state Orthopedic Society (Florida Bones Society). I also volunteer time in mentoring upcoming healthcare professionals through the internship program at the University of Central Florida. At a personal level, I am a daughter, sister, wife, mother of three, and most recently, a grandmother. My family is truly the driver behind everything that I do, and without their love and support, I would not be who or where I am today.

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Can you tell us about your early career and your journey to get where you are? At a very young age, I knew that I wanted to pursue a career in healthcare and commit my life to serving, caring for, and making a difference in the lives of others. In pursuit of this dream, I obtained my degree in Radiologic Sciences and began my healthcare career as a Radiologic Technologist. Over the past 25 years, I have been incredibly blessed to have progressively grown in my career, serving in various roles ranging from staff technologist to senior-level executive in complex hospital, outpatient, and practice management settings. The most pivotal part of my journey was my experience at CDI, where I was allowed to build several outpatient imaging centers from the ground up – from the center's design to turning the keys over to the new center manager a couple of months after opening. This experience allowed me to touch and learn every aspect of leading a successful healthcare organization. What do you like to do with your free time? Any hobbies or passions? As a busy and committed executive, I have to continue to remind myself to "never get so busy making a living that you forget to make a life – Dolly Parton." As I get older (and hopefully wiser), I have done a much better job finding work-life balance. My number one joy is spending time with my family in my free time. On any given weekend, you will probably find us out on the water soaking up the sun and taking in the fresh ocean air as we decompress from the previous week. Beyond that, I enjoy traveling and experiencing new cuisine with my husband, along with an occasional escape to the spa. As a life-long learner, I am also passionately committed to my continued growth, so I spend a great deal of time reading, learning, and mastering new skills.

Do you have a mentor? Can you share the impact that person or people have had in your life? Creating a culture laser-focused on excellence has the most significant impact in my current role—every decision we make affects the team and the health and well-being of the individuals we serve. I take my leadership responsibilities seriously and understand that I am a role model to others around me. As a result, I must make decisions and take actions with the highest level of integrity, honesty, respect, and fairness while always doing what is in the best interest of the patients and the organization. I continually challenge the team to set expectations for high performance, hold each other accountable, and stretch themselves beyond what they believe they are capable of. These efforts have resulted in marked operational, financial, and customer service improvements.

What makes your practice stand out from the rest? We are experiencing dynamic changes within the healthcare industry that require us to develop innovative solutions and make strategic decisions at an extraordinary pace to maintain our independence. Over the past five years, we have experienced significant growth to prepare us for the future, including the addition of five (5) new sub-specialized physicians, expansion with two (2) new locations, the addition of two (2) new Walk-In Clinics, and the opening of a whollyowned ambulatory surgery center. As our community grows, the demand for our services continues to rise. As a result, we are working on breaking ground on a new main campus within the next two (2) years and adding additional sub-

How would others define your communication style? Do you prefer to be close to your employees or maintain a healthy distance, and why? Others would define my communication style as assertive, meaning a healthy balance between not being too passive or aggressive. Others have said that I am friendly, confident, articulate, and approachable, encouraging open, honest, and transparent dialog. While I am friendly with my employees and like to get to know them personally to understand what drives them, how they want to be recognized, and their goals, I prefer to maintain a healthy distance. I believe it is essential that the lines between leader and employee do not get blurred to remain fair and objective; thus, I set appropriate boundaries with my team.

specialized surgeons to our team. As the leader of the organization, I will partner with our team to create a strong group culture focused on executing our growth strategies, leveraging collaborative relationships, building effective and efficient operating systems, containing costs, and delivering quality outcomes through value-based care.

What's the most enjoyable or fulfilling part of what you do? The most fulfilling part of what I do is to create the best possible experience and outcomes for our patients. It is about making a personal connection

What is the biggest challenge you have faced in your career? How did you overcome it, and what did you learn from it? The biggest challenge I have faced in my career was breaking through the proverbial glass ceiling. In an industry where women consumers make 80 percent of the decisions and represent 65 percent of the workforce, only 13% of healthcare CEOs are women. I overcame this challenge through an unwavering commitment to excellence, creating a shared vision, engaging my team, working hard, continual growth, executing key initiatives, and driving real change. The lessons learned have been countless; however, as women and leaders in the industry, we must promote, inspire, encourage, support, celebrate, and build one another up.

with our patients as unique individuals, creating a compassionate and caring environment, treating them with dignity and respect, listening to and responding to their needs, and engaging them in their care plan to ensure the best possible outcomes. I am passionate about championing change focused on delivering the best possible experience

for

our

patients

and

creating

innovative solutions to transform the healthcare delivery system. Knowing that we are working together to achieve this common purpose is incredibly fulfilling.

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Jennifer Davison CEO of Vero Orthopaedics & Neurology BLOOM MAGAZINE | 45

AN ODE TO SPRING

Interviewed by Anailis Diaz Tell us a bit about yourself! Let our readers get to know you on a personal level. I am a mom of two daughters and two Mini Goldendoodles Tory and Bella. I was born and raised in Ottawa Canada. I have been with Vero Orthopaedics for 21 years and have really grown to develop a passion for what I do. I was a dancer for most of my life and have taught all styles of dance (jazz, tap, and contemporary for the last 15 years) I currently have a house divided with one daughter studying Accounting at Florida State and another studying Medicine at the University of Florida. Can you tell us about your early career and your journey to get where you are? My original journey started in the clinical department as an Orthopedic Technologist. I realized that my passion was on the administrative side about three years into my time at Vero Orthopaedics and began studying Health Administration. What do you like to do with your free time? Any hobbies or passions? During my free time, I like to spend time reading, playing with my Goldendoodles, and spending time with my family. Do you have a mentor? Can you share the impact that person or people have had in your life? My mentor is the prior CEO of Vero Orthopaedics. She believed in me before I believed in myself and was my motivation to pursue the Administrative side. Approximately a year after I finished school she was diagnosed with cancer and had to take an indefinite leave. I transitioned into my current role with her help while she underwent Chemotherapy. Unfortunately, she passed away a year later. This forced me to take on the role of CEO without much experience at the time, however, the skills she taught me and the years we had together have shaped me into the Administrator I am today.

In your current role, what do you believe has the most significant impact? Servant Leadership. I believe in serving others and taking care of my staff, physicians, and patients first and foremost. They are what make our business succeed. How would others define your communication style? Do you prefer to be close to your employees or maintain a healthy distance, and why? I have a very Open Door communication style. I don't believe in the chain of command and take the team approach to management. Staff can come to my office anytime and I'm happy to spend time talking with them. What is the biggest challenge you have faced in your career? How did you overcome it and what did you learn from it? The biggest challenge was definitely taking on the role of CEO quickly and without much training. It has taught me that when life throws you challenges you need to keep pushing forward no matter what the obstacles are. What’s the most enjoyable or fulfilling part of what you do? Knowing that I am providing the best Orthopedic care possible to the Indian River County community. What makes your practice stand out from the rest? We have open access scheduling offering same-day appts for patients and we work hard to recruit topquality well trained sub-specialized physicians to ensure patients are getting the best treatment possible. We also offer a one-stop-shop for all ancillary services (MRI, PT, DME) making It more streamlined for the patient.

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Doctor Spotlight

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Take us back to when you first began medicine; what was it like for you? Medicine has not changed much since I started, as I finished my training about three years ago. What do you like most about practicing medicine and why? I look forward to meeting people from all walks of life and offering them a potential improvement in their quality of life. What is your philosophy when treating injured workers? Until I am given a reason not to, I accept an injured worker's condition as the truth and will do my best to offer treatment to help them return to baseline as quickly and efficiently as possible.

Richard C. Sims, MD Board-Certified Interventional Pain Management Physician at The Orthopedic Clinic Tell us a bit about yourself! Let our readers get to know you on a personal level. I am a family man with three young boys who rule my life. I am also a self-taught pianist and organist. What is your "why?" What inspires you every day to do more/better? I am fulfilled in my work when my patients can become more functional and improve their quality of life while avoiding major surgery. If you were to describe yourself in three words, what would they be and why? Trustworthy, Dependable, Caring. Those are three attributes as a patient that I want from my physicians. At a minimum, my patients deserve that.

What changes or improvements do you feel you can bring to the workers' compensation industry? In the work-comp field, pain management is often referred to as a "black hole." My goal is to help injured workers return to their baseline as quickly and efficiently as possible. What is your process for evaluating and treating patients? I attempt to obtain a thorough history, perform a complete physical exam, and combine this with objective imaging to get an accurate diagnosis. Once a diagnosis is determined, a treatment process is outlined - almost always recommending conservative treatment first. How do you find a balance between your work life and your home life? One perk of interventional pain management is an M-F job without call or weekend duty. This allows me to spend time with my family and recharge for the week.

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What Makes Your Practice Unique? I have the opportunity to work hand in hand with some of the best orthopedic surgeons in the community. Three of these surgeons specialize in treating the spine. I communicate with them daily and coordinate care regarding mutual patients. We review images together on patients concerning pathology and determine the most effective and safest treatment option for them without any delay in care.

What is the best way to reach you and your staff? The best way to reach our dedicated Worker's Compensation Coordinators is by calling them at 386-944-1068 or emailing atworkcomp@orthotoc.com. You can also visit our website at www.orthotoc.com for additional information about our practice or physicians.

What strategies do you use to make sure you clearly communicate your message to everyone involved? At TOC, we have dedicated Worker's Compensation Coordinators that are personally available to facilitate clear, timely, and ongoing communication with the injured worker, the employer, and other parties that may be involved throughout the workers' compensation claim. They are committed to doing whatever they can to assist you and the injured worker to the injured worker back to work as quickly as possible. What final thoughts would you share with those in workers' compensation? Worker's compensation is a process that can be difficult to navigate. Treatment at the orthopedic clinic often allows the patient to seek interventional pain management and/or surgical care under the same roof. This provides continuity of care and quick transition between providers if necessary.

To read more about the impact TOC is having in the workers' compensation industry, visit their website at www.orthotoc.com BLOOM MAGAZINE | 50

Take us back to when you first began medicine; what was it like for you? After medical school, I had seven years of internship/residency/fellowship training and one year of research. I was excited to finally practice all that I had learned. When I started practicing, I felt like I finally reached the end of a long tunnel. What do you like most about practicing medicine and why? My favorite thing about practicing medicine is the relationships that I have built with my patients and their families. Even though I do not practice primary care, I still get to manage patients for different problems over the course of many years. I have patients in my practice who see me under a workers' compensation claim then come back to see me to take care of other issues outside of the workers' compensation system.

David A. Blum, MD Board Certified Orthopaedic Surgeon at Orthopaedic Center of South Florida Tell us something interesting about yourself most people don't know." Let our readers get to know you on a personal level. At 53-years-old, I can still do a handstand, a cartwheel, and various breakdance moves. What is your "why?" What inspires you every day to do more/better? I am inspired to do better every day because I am blessed with a skill set that can help heal people and improve their lives. I cannot think of a more rewarding profession. If you were to describe yourself in three words, what would they be and why? Dedicated, empathetic, and personable. Dedicated-To put my full effort into what is important to me. I am dedicated to patient care, my family, and maintaining a healthy lifestyle. Empathetic- I think that I am well suited to be a physician because of my concern for others and their well-being. Personable-I enjoy interacting with patients, colleagues, family, and friends.

What is your philosophy when treating injured workers? My philosophy when treating injured workers is to treat the patients with the same great care and respect that I give to all of my patients. I try to understand the complexity of each injured worker's specific circumstances so that I can manage to help get the injured worker better to the best of my ability. I also try to explain to them what work restrictions, if any, I am placing on them and why. Sometimes I have to explain that I am not the person who handles their payroll situation or whether their employer has a position for them. I sometimes have to explain that I am a practicing physician in the community who cares for patients with workers' compensation claims and that I am not employed as a "Work Comp Doctor" who only cares about making them get back to work. When injured workers feel like I care about their concerns, I find that most people want to get better. What changes or improvements do you feel you can bring to the workers' compensation industry? The workers' compensation industry would benefit by getting injured workers seen by a specialist as quickly as possible. I find that when patients with hand, wrist, and elbow injuries get seen by me shortly after injury, it is much easier to get them better and back to full duty faster. When injured workers have excessive delays in treatment or are initially treated with multiple visits to a nonspecialist, I think that it creates a situation where an injured worker gets frustrated and less motivated. BLOOM MAGAZINE | 51

What is your process for evaluating and treating patients? My evaluation process is to review all previous medical records available before I see the patient. This allows me to listen to the patient and limits the need for the patient to recall all of the details of their previous care. We can focus on examination of what the current complaints are. Whenever possible I try to come up with a specific diagnosis or diagnoses, then treat appropriately. If I am not certain of a diagnosis or if I think that there are secondary gain issues, I order the appropriate tests immediately to facilitate getting the right diagnosis. In most cases I find that you cannot appropriately treat if you do not have a diagnosis. How do you find a balance between your work life and your home life? I find the balance between my work life and home life by remembering what my priorities are. My work schedule takes up a lot of hours during the week. I have had children at home for almost my entire practice career. My wife and children understand that patient care sometimes comes first. However, I try to limit serving on hospital/surgery center committees, going to evening and weekend marketing events, and "hanging out with the boys" (golf, poker nights). I try to have dinner with my family every night. I am available for homework help and I am a "prop dad" and my daughters' dance competitions.

What's your biggest professional accomplishment to date? My biggest professional accomplishment to date has been developing a reputation in the community as an outstanding orthopedic upper extremity specialist. I have won many awards, and I have been featured on television. However, nothing compares to having patients come to me for a new problem because I help them or their family member in the past. What are the company's vision, mission, values, and culture? My group, Orthopedic Center of South Florida, has been providing care for over 25 years. We have a team of orthopedic surgeons and provide podiatric and pain management services as well. We provide outstanding care to our community in Dade, Broward, and Palm Beach Counties. We also have our own therapy department and MRI machine. Our practice is very stable. We value having physicians stay, and there is very little turnover in our practice. Except for retirement, no physicians have left the practice in my six years with the group. What Makes Your Practice Unique? My practice is unique in that I am very accessible, and I am very accommodating to seeing patients on short notice if necessary. Another unique part of my practice is that I provide minimally-invasive, ultrasound-guided trigger finger releases in the office. This involves a procedure which requires no sutures and is performed in the office in about 10-15 minutes. What strategies do you use to make sure you clearly communicate your message to everyone involved? I fill out the DWC-25 Form immediately after seeing any workers' compensation patient. I let the patient know what work restrictions I am putting on the form, so that there are no surprises when they receive their work restrictions. If I order a test or a treatment and it is not done, I will contact the adjuster or case manager to find out why this has not occurred. I find that effective communication leads to better outcomes and happier adjusters, case managers, doctors, and patients. What final thoughts would you share with those in workers' compensation? I think that workers' compensation patients events get an unnecessarily bad reputation. My experience has been that most patients have a real injury and want to get better. When the adjuster, case manager, and I are all working together effectively, we can get most injured workers better quickly. BLOOM MAGAZINE | 52

an ode to spring written by samantha diaz Spring is something that we all look forward to. It's a time of renewal, rebirth, and new beginnings. It's also a time for new beginnings, new adventures, and new opportunities. It's a time when we welcome the year ahead when flowers are blooming, birds are singing, and everything around us is bursting with life. It's also a time when many of us look to plants and flowers for inspiration and renewed vitality. A new season brings new opportunities and new beginnings. And in the spirit of renewal, it can be a great time to reflect on the past, look forward to what lies ahead, and celebrate all that has made you who you are today. But there is another way to think about this time of year: springtime is also the perfect opportunity to make fresh starts. For everything from a new garden plot to a fresh start in your relationship with yourself, springtime is the perfect time to plant seeds of change and growth. So when you see baby flowers blooming bright pink or white, take heart! Springtime is the perfect time to nourish yourself with fresh fruits and vegetables, flowers, and plants. As the days get longer and warmer, soak up the sunshine and some fresh ideas for how to live your best life.

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FINDING GRACE THROUGH INTELLIGENCE WRITTEN BY KERSTIE BLUE I’m guessing your eyes are going to quickly glance over this article, wondering if it is worth your time, before ultimately deciding to keep reading because I read your mind. Possibly. So many of us navigate incredibly overly-busy lives, driven by an organized chaos that we know and, dare I say, love. In order to survive, we’ve become experts at identifying what is and is not worth our time. BLOOM MAGAZINE | 55

But are these judgments of worth made accurately? Are we investing our time in a way that will deliver lasting value to us? At times it looks like few of us are in it for the long haul. Could it be that we feel so much insecurity and doubt about a bright future that we only deem tasks with immediate results worth our time? Nobody can predict the future with 100% certainty, but we (the collective humanity) seem to live in a state of impending doom. Of course, this mentality just adds to the organized chaos we seem to be addicted to. In reality, Americans are living the most physically comfortable lives in history while dealing with the highest prolonged levels of clinical anxiety, stress, and depression in history. Why is that? Why is it that our most intelligent, logical, and scientific advancements are not able to produce our happiest, most peaceful lives ever?

I’ve contemplated this question for a long time, and I think the answer is simple: We’ve lost our ability to live life wisely.The majority of our day depends on our ability to operate our minds intelligently. Some of us also engage our bodies intelligently through exercise, which we agree on an institutional level is necessary for longevity. But, we seem to have completely pushed out the fact that humans have a soul, or spirit, that also needs to be incorporated intelligently. The mind, body, and soul together create a trio that, when properly balanced, enables us to live our most happy, most peaceful, most joyous lives. So how do we find the proper balance? And how do we even use our souls “intelligently,” anyway? In that spirit, before I go, I would love to leave you with a vision of possibility. What if when you wake up tomorrow morning, everything feels effortless? At the exact time you need to start your day, your eyes flutter open gracefully. The perfect amount of morning sunlight streams into your bedroom, allowing your vision to awake seamlessly. You take a full-body stretch and inhale deeply, with a smile on your face, before calmly stepping out of bed to start your morning routine. You feel no grogginess, no pain, no strife, no tension toward anything you encounter. BLOOM MAGAZINE | 56

Your day is beginning perfectly – there is plenty of time to accomplish your morning to-dos. You don’t even feel like you need a coffee to get going! No reason to rush, no reason to hurry. No arguments or non-cooperation from those around you. You wonder how it was never this easy before. Pulling up your email, a full inbox doesn’t send you into panic mode today. Casually, you click through and recognize that everything is being handled by the appropriate team members. Your body is relaxed and your mind is focused. Yesterday’s unresolved dilemmas are so much clearer today. One at a time, you effortlessly complete your highest priority items feeling a sense of pride and accomplishment. You’re in the zone and have accomplished a great deal already today. Everything will be completed on time and accurately, no doubt about it. Your team is supportive, encouraging, and understanding. You are delighted to be a vital part of such a buzzing organization. You experience no frustration towards any interactions with people that would have previously would have set you off. You feel completely calm and in control. You are going to have an incredible day, no matter what. You know it and feel it.

AA wise life feels like peaceful, calm, graceful existence. The path to achieving it, like I said, is unique to everyone, but through this quarterly column, I’m going to guide you on your way to attaining it the best I can. In the weeks between magazine publication, I’m going to be on the BLOOM platform to share with you the same processes and prompts that I lead my clients through. Like I tell my clients, my job is to show up and teach but it is your job to implement what you learn. You are the catalyst to change in your own life. Nobody else can do this for you, but if you need more support and hands-on help, reach out and I would be happy to get you set up with the right plan of action. I’m rooting for you! Until next time, live Lifewise.

And you do have an incredible day. Same thing tomorrow, and the day after. Imagine if this is your experience every day. Take a minute and jot some notes down – what tiny stressors set you off each day? From the moment you wake up until you go to bed, jot down all the hiccups, the malfunctions, the people, the tasks, that annoy you. Even if it is ever so slightly. Maybe you think, “ugh, here we go,” or maybe it’s big enough that you can’t help but exclaiming your distaste out loud. This list – it is my goal to help you re-train your mind until nothing on this list has any impact on you. Do you think it’s possible?

Kerstie Blue Intuitive Life Coach & CPA KerstieBlue.com IG: @kerstieblue BLOOM MAGAZINE | 57

Our team of skilled physicians fully understands the unique nature of workers’ compensation cases and utilizes the most advanced treatment techniques for shorter recovery times and faster healing.

WE'RE A TEAM

At Miami Institute for Joint Reconstruction, we aim to get injured employees back to work as quickly and safely as possible. Our doctors are experts in diagnosing and treating workrelated injuries, and our dedicated Workers’ Comp team fully understands the rules and regulations of the Workers’ Compensation system in Florida.

While our doctors provide medical care to the injured worker, our dedicated workers’ comp team will keep you – the employer, insurer or case manager – apprised of the treatment plan, progress and status along the way. Workers’ Comp department, directly at (305) 595-8940, ext. 142 or 152, toll-free at (877) 427-8876, or by email at claudia@miamiorthodoc or yuneidi@miamiorthodoc.com. Our fax number is (786) 263-0179.

WWW.MIAMIORTHODOC.COM

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How to Find Inner Peace and Productivity at Your Desk Written by Lisa Lao Do you feel like you can never get anything done because your desk is always a mess? Are you stressed out all the time and can't find a way to relax? You're not alone. Many people struggle with finding inner peace and productivity at their desks. It can be tough to focus when distractions are all around you, but it's not impossible. This article will discuss some tips for finding zen at your desk and becoming more productive! One of the best ways to find inner peace and productivity at your desk is to create a calm and organized workspace. This may seem like a daunting task, but it's doable if you take it one step at a time. The first thing you need to do is eliminate all the clutter. Take everything off your desk and only put back the essentials. Once your desk is decluttered, you can start to organize everything. Create a system that works for you, and make sure to keep it up. This will help you stay focused and motivated while you're working.

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Another tip for finding zen at your desk is to take breaks throughout the day. It's important to give your mind a break from time to time, or else you'll start to feel overwhelmed and stressed. Step away from your desk for a few minutes every hour or so and take a walk, stretch, or just sit in silence. This will help clear your head and allow you to come back to your work refreshed and ready to focus.

These are just a few tips for finding inner peace and productivity at your desk. Give it a try and see how it works for you! By decluttering, taking breaks, and creating a comfortable workspace, you can start to feel more zen and productive in your everyday life.

Finally, make sure you have a comfortable and ergonomic workspace. If you're constantly uncomfortable or in pain, it's going to be difficult to focus on your work. Invest in a good chair and desk set up to support your body and help you stay productive.

wellness is not a luxury, but an investment BLOOM MAGAZINE | 61

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HIGH-QUALITY NEUROSURGERY AND SPINE CARE SO PATIENTS CAN RETUN TO WORK IN A SAFE AND TIMELY MANNER. Workers' Compensation Department Phone: 561-284-8455 WC Coordinator: Zahira Suplicio Email: zahira.suplicio@themorrisonclinic.com

BLOOM UTILIZES THE

BEST-QUALIFIED PRESENTERS WITH EXPERTISE IN A WIDE RANGE OF TOPICS.

Go to www.justbloomco.com or email Ozzy Diaz at ozzydiaz@ommktg.com

From large conferences and seminars to one-on-one training sessions, we can help you meet all of your CE needs.

WORKERS COMPENSATION CONTINUING EDUCATION

We work with various partners to provide CE for workers' compensation professionals, nurses, case managers, agents, and brokers.

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Looking for a way to get all of your licensed employees up-to-date on their continuing education credits? Look no further than BLOOM!

Written by Donna Check

Now is The Time to Bloom Welcome to BLOOM MAGAZINE’s first edition! I am very excited to be a member of the BLOOM Board along with Mari Diaz, Samantha Diaz, Anailis Diaz, and Dr. Claire Muselman. What a fabulous dynamic team! There will be lots of exclamation points here! I just can’t help myself! This is why… Mari and I first met late 2014 when she came to NeuLife Rehabilitation so we could discuss a potential agreement between NeuLife and OM. I was impressed that she and Ozzy brought their children, who were teens at the time. Seeing NeuLife up close is educational and enlightening for anyone. In their case, the outcome data and brain and spinal cord injury statistics shared with them made an impact. What Mari and Ozzy recalled of that meeting was passion, kindness, drive, and commitment. NeuLife really touched them. What I instinctively sensed from Mari and Ozzy that day were family values, respect, solid business acumen, and a great deal of common sense. Most important to me was their clear need to understand fully and believe in whatever company, and the people (the WHO), they were considering representing. So, while I was considering OM’s services for NeuLife, Mari and Ozzy were considering whether or not they wanted to work with and represent NeuLife Rehabilitation and my team! Integrity!!! Connection! Values! Ability! We ALL wanted to make a difference! It didn’t take long for us to enter into an agreement! The rest is our history with MANY great stories to share! BLOOM MAGAZINE | 65

Mari openly discussed with me her vision and dream for a beautiful unique, and impactful magazine specifically for a wide range of professionals working within the workers’ compensation industry. Her list (which she showed me!) included claims administrators, adjusters, risk managers, nurse case managers, healthcare and rehabilitation professionals, employers, brokers, providers of healthcare services such as DME, home care, transportation, and more. Wow! Mari was excited just talking about her vision for the magazine. She wanted it to be about the people in workers’ compensation, who they are personally, recognizing them, and providing them with information of significance to them. Amazingly, in 2014 Mari even knew what she wanted on the cover of the first edition! I’ve been sworn to secrecy going on eight years now! Mari will be the first one to tell anyone that BLOOM is the result of many people cheering and supporting her, helping her, mentoring her (mentoring never stops – it’s not age-or-success-related), and brainstorming! Each person shares fresh ideas and suggestions, opinions and thoughts, and has proposed solutions to elicit change for the better! BLOOM is Mari’s dream and vision realized and supported by Mari’s Village! I know you will enjoy BLOOM and I am confident you will share it with others.

Dream on! Dream big! BLOOM is rolling out THE ORANGE LAB with Dr. Claire Muselman. This is very exciting as transformation and change is educational, fun, enlightening and I believe once we’re started, THE ORANGE LAB will be wonderfully contagious and extremely beneficial! BLOOM!

donna check

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5 PRACTICAL STEPS TO ACHIEVE A POSITIVE MINDSET WRITTEN BY SAMANTHA DIAZ

It's no secret that having a positive mindset is key to success. When you're feeling down, it's tough to stay motivated and achieve your goals. On the other hand, when you have a positive outlook on life, you're more likely to take action and reach your goals. This article will discuss ten practical steps to help you achieve a positive mindset. By following these steps, you will improve your mood, increase your productivity, and live a happier life!

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STEP ONE: SET REALISTIC GOALS. It's important to have goals that you can realistically achieve. If your goal is too lofty, you may get discouraged when you don't reach it. On the other hand, if your goal is too small, you may not feel motivated to achieve it. Find a happy medium and set a goal that is challenging but attainable.

STEP TWO: MAKE A POSITIVE AFFIRMATION. An affirmation is a positive statement that you repeat to yourself. By repeating an affirmation, you will program your mind to believe it. Choose an affirmation that speaks to you and repeat it to yourself throughout the day. For example, "I am worthy of love and happiness."

STEP THREE: VISUALIZE YOUR SUCCESS. A visualization is a powerful tool that can help you achieve your goals. When you visualize yourself achieving your goal, you program your mind to believe possible. Close your eyes and take a few deep breaths. Then, imagine yourself achieving your goal. See yourself in the future, living the life you want.

STEP FOUR: TAKE ACTION. To achieve your goal, you need to take action. Make a plan and take small steps each day to move closer to your goal. Remember, even the smallest step is progress! Without taking action, your goal is nothing more than a dream.

STEP FIVE: STAY POSITIVE. It's easy to get discouraged when things don't go your way. However, it's important to stay positive and have a can-do attitude. When you're feeling down, take a few minutes to reflect on all the good things that have happened in your life. Shift your focus from the negative to the positive, and you will start to feel better. These are just a few practical steps that you can take to achieve a positive mindset. By following these steps, you will program your mind for success and start living the life you want. So what are you waiting for? Get started today! BLOOM MAGAZINE | 68

rning P Mo

How t o

m o c ea e B

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WRITTEN BY LISA LAO BLOOM MAGAZINE | 69

Do you envy the people who wake up early every day looking refreshed and energized? Do you struggle to get out of bed in the morning, even when you have nothing else to do but relax? If so, don't worry – you're not alone. Many people find it challenging to become morning people. But with a little bit of effort, it is possible. This article will discuss some tips that will help you become a morning person! The first step is to establish a regular sleep schedule. This means going to bed and waking up simultaneously every day, even on weekends. Of course, this can be difficult if you have a busy lifestyle. But if you can stick to it as much as possible, your body will get used to the new routine, and it will be easier to wake up in the morning. Another important tip is to avoid watching television or working on the computer before bed. The light from these screens can prevent you from falling asleep. Instead, try reading a book or taking a relaxing bath before going to bed. Finally, make sure that your bedroom is dark and quiet when you're trying to sleep. If you have trouble sleeping, try using a white noise machine or earplugs to block out any unwanted noise. With these tips, you should be well on your way to becoming a morning person! Just remember to be patient – it takes time for your body to adjust to new routines. But eventually, you'll find that waking up early isn't so difficult after all. Good luck! BLOOM MAGAZINE | 70

A MINI GUIDE TO SETTING BOUNDARIES WRITTEN BY MARI DIAZ Do you have a hard time saying no? Do people take advantage of your good nature? If so, then this mini-guide is for you! In today's blog post, we will discuss the importance of setting boundaries and how to say no respectfully and assertively. We'll also provide some tips on dealing with difficult situations when you need to say no. So whether you're struggling with saying no to your friends or family members, or if you're finding it difficult to set boundaries at work, we've got you covered!

Saying no can be challenging, especially if you're a people pleaser. We often feel guilty or selfish when we turn someone down, but it's important to remember that you have a right to say no. Just because someone asks you for a favor doesn't mean you have to do it. Sometimes saying no is the kindest thing you can do. If you're overworked and stressed out, for example, saying no to additional commitments can be a way of taking care of yourself. BLOOM MAGAZINE | 71

It's also important to remember that you can say no in a respectful way. There's no need to be rude or unkind when turning someone down. State your reasons for saying no and thank the person for asking. If you're having trouble setting boundaries at work, there are a few things you can do to make it easier. First, try to be specific about what you're willing and not willing to do. For example, if someone asks you to stay late, say that you can't last past a certain time. If someone asks you to do a task, not in your job description, say that you're not qualified to do it. Second, try to establish rules and limits early on. Let your boss know what hours you're available for work and what tasks you're willing to take on. This will help avoid any misunderstandings down the road. Lastly, be assertive when communicating your needs. If you feel like someone is crossing your boundaries, let them know! It can be challenging to confront someone, but it's important to stand up for yourself. So now that we've covered the basics of setting boundaries and saying no, here are a few tips for dealing with difficult situations: If someone is pressuring you to do something you don't want to do, try to be firm and direct. Remember that you have a right to say no, and there's no need to explain yourself. If you're feeling guilty about saying no, remind yourself that you're not obligated to do anything you don't want to do. If someone is persistent or disrespectful, try to end the conversation politely but firmly. You can say something like, "I'm sorry, but I'm not interested." BLOOM MAGAZINE | 72

Thanks for reading! We hope this mini-guide has been helpful! Remember, setting boundaries is an important part of taking care of yourself. If you need more help or advice, be sure to reach out to a trusted friend or counselor.

We are committed to providing the highest quality medical care to our patients, and we work closely with employers to ensure that employees return to work as quickly and safely as possible. We understand that returning the employee back to work is essential for both the employee and employer, and our team is committed to making that happen.

www.dregh.com

305-317-4262

officemanager@dregh.com

UNCOVER THE TRUTH SERVING WORLDWIDE SINCE 1987

About the Company

Our Services

Claims Investigation Agency specializes in fraud, workers' compensation, personal injury, domestic and other varied investigations.

Assest Checks

Claims Investigation Agency is retained by some of the top defense and plaintiff law firms, and insurance companies in the United States.

Corporate Investigations

Claims Investigation Agency has the highest standards when it comes to their surveillance team and has international investigators in every country. All investigators are equipped with body cameras to obtain interior video. Claims Investigation Agency can provide you with the simplest of background checks to the most detailed product liability investigation and everything in between.

Background Checks Family Law Investigations Human Resources Investigations International Investigators Medical Canvasses Premise Liability Investigations Social Media Canvasses Surveillance Unmanned Remote Surveillance Witness Statements

Contact:

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305-244-9680 Info@claimsinvestigationagency.com www.claimsinvestigationagency.com

Contact CIA for additional services

Extensive knowledge. Exceptional outcomes

Anesthesia Pain Care Consultants staff is highly trained to work with workers’ compensation cases. In addition, our physicians understand the importance of the proper diagnosis and treatment. Our staff will walk you through the workers’ comp process so that you can be at ease. We will work with all parties involved to provide you with the best service and care. OFFICE LOCATIONS: Fort Lauderdale: 7171 N. University Drive, Suite 300, Tamarac, FL 33321 Lauderdale Lakes: 4485 N. State Road 7, Lauderdale Lakes, FL 33319 Boca Raton: 2900 North Military Trail, Suite #230 North Tower, Boca Raton, Florida 33431

In this section, we feature tips and advice on how you can travel better, cheaper, and smarter. We've got everything from packing hacks to money-saving tips, inspiration, and travel photography to help plan your next vacation.

Travel & Brew

BY SAMANTHA DIAZ

BLOOM MAGAZINE | 77

Written & Photographs by Samantha Diaz

Coffee Shops in Italy: A Comprehensive Guide Do you love coffee? Do you love Italy? If you answered yes to both of those questions, then you're in luck! In this article, we will be discussing coffee shops in Italy. We'll cover everything from the history of Italian coffee to the different types of coffee drinks that are popular in Italy. So whether you're planning a trip to Italy or just want to learn more about Italian coffee culture, this article is for you! As a coffee lover, my philosophy is you really know a place is good if they have good coffee. So if you're looking for a good cup of coffee in Italy, where should you go? There are a few different types of coffee shops in Italy. The first type is the bar, which is what most people think of when they think of an Italian coffee shop. Bars are typically small and informal, and they serve coffee drinks that are meant to be consumed quickly. The second type of coffee shop is the cafeteria formal, which is a bit more than the bar. Caffetterias typically have a wider selection of coffee drinks and snacks, and they're a great place to sit down and relax with a book or newspaper. The third type of coffee shop is the pasticceria, which is a pastry shop that also serves coffee. Pasticcerias are the perfect place to go if you're looking for a sweet treat to accompany your coffee.

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Now that we've covered the different types of coffee shops in Italy, let's talk about some of the most popular coffee drinks. The first and most popular coffee drink in Italy is the cappuccino. A cappuccino is made with espresso and steamed milk, and it's typically served with a sprinkle of cinnamon or chocolate on top. The second most popular coffee drink is the macchiato, which is made with espresso and a small amount of milk. The third most popular coffee drink is the cafe latte, which is made with espresso and a larger amount of milk than the macchiato. And last but not least, we have the caffè mocha, which is made with espresso, chocolate, and milk. Now let's get to the fun part, actual coffee shops you can visit in Italy!

If there's one thing I love more than traveling, it's finding the perfect coffee shop in each new city.

If you're in Rome, one coffee shop you definitely have to check out is Tazza d'Oro. This place has been around since 1946, and it's known for its excellent cappuccinos. Another great coffee shop in Rome is Sant'Eustachio il Caffè, which is located near the Pantheon. This coffee shop has been around since the early 1900s, and it's known for its strong espresso. If you're in Florence, one coffee shop you should check out is Caffè Gilli. This place is famous for its hot chocolate, and it's also a great place to people watch. Another great coffee shop in Florence is Caffè Rivoire, which is located on the Piazza della Signoria. This place is known for its delicious pastries, and it's also a great place to get an espresso. If you're in Amalfi, one coffee shop you should definitely check out is Pasticceria Andrea Pansa. This place is known for its incredible views, and it's also a great place to get a caffè mocha. If you're in Venice, one coffee shop you should check out is Caffè Florian. This place is the oldest coffee shop in Venice, and it's also a great place to people watch. As you can see, there are a variety of different coffee shops to choose from in Italy. No matter what type of coffee drink you're looking for, you're sure to find a place that has what you're looking for. So what are you waiting for? Get out there and start exploring!

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earth medicine

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EARTH MEDICINE: USING NATURE TO HEAL YOUR BODY, MIND, AND SPIRIT When I was struggling with my health, I turned to mother earth for healing. She provided me with everything I needed to restore my health and wellbeing. Now, I encourage others to take their health into their own hands and use the gifts of nature that provide abundance, wellness, happiness, and joy. This section will explore earth medicines, mindfulness, Ayurveda, and yoga as tools that bring balance and healing to our lives. I am committed to being 100% transparent and ensuring my actions align with what I say. This means I won’t be sharing anything I have never tried myself or practiced myself. With gratitude, I open my heart and share the teachings of herbal medicine, Yoga & Ayurveda. These practices have been preserved for thousands of years and have the potential to change lives for the better. I am honored to be a teacher of this ancient wisdom, and I acknowledge all my teachers and ancestors who have come before me. I am grateful for their teachings, and I hope to pass on this wisdom!

WITH LOVE, MARI

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THE AYURVEDIC MORNING ROUTINE FOR A BALANCED DAY Are you looking for a way to start your peaceful and energizing day? If so, then you should try an Ayurvedic morning routine!

This routine includes a variety of steps that will help to bring your body and mind into balance. It is a great way to begin your day! This ancient system of medicine has been used for centuries to help people achieve balance and harmony in their lives. The morning routine is an essential part of the day, as it sets the tone for the rest of your day. This article will discuss the basics of the Ayurvedic morning routine and how you can implement it into your own life! BLOOM MAGAZINE | 83

Wake up early Wake up early and take some time for yourself. Spend a few minutes stretching, breathing deeply, and enjoying quiet time. Just before sunrise, Nature is filled with pure and positive (called sattvic) energies that bring the senses peace of mind and freshness.

Drink Warm Water Water stored overnight in a copper bottle is purified and alkalized naturally. Before doing anything else, drink copper water, which can rebalance the body and mind. Copper is an essential trace element that is vital for all living things and has an active role in many body functions. Warm water with lemon & honey may also be a suitable replacement for caffeinated drinks.

Tongue scraper and brush Brush your teeth with a bitter or astringent toothpaste/powder (not a sweet one as this promotes bacteria) and clean your tongue with a tongue scraper. Tongue cleaning is an essential part of the self-care rituals in Ayurveda. In Ayurveda, the health of your tongue is a reflection of your overall health. So tongue scraping will remove the white coating (toxins and dead bacteria) on your tongue, improve oral hygiene, remove bad breath and help overall digestion.

Oil pull Ditch the toxic mouthwash and swish one tbs of coconut oil in your mouth for a few minutes (10mins if possible) and spit it out in the food waste (oil clogs pipes). Oil pulling is said to 'pull' bacteria from the mouth, remove bad breath, prevent cavities, strengthen teeth, gums, and jaw while improving the sense of taste.

Elimination What goes in must come out. Elimination is the key to optimal health. Drinking copper water will help you urinate but help to trigger bowel movements. Ayurveda recommends evacuating all your waste to jumpstart your day feeling lighter, healthier, and relaxed. If you are not eliminating daily, be sure your diet includes plenty of fluids and fiber. Self-massage on the abdomen and deep, slow breathing into the belly is a great way to stimulate a bowel movement gently. If you struggle to set a routine, try taking two capsules or 1 tsp Triphala before bedtime or as per your Ayurvedic practitioner's advice.

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Self-massage or Abhyanga Performing a self-massage is an essential part of the Ayurvedic routine and the best form of self-love.

Benefits It nourishes and strengthens the body, improves blood circulation, delays the aging process (improves wrinkles, cellulite, and scarring), stimulates lymphatic drainage, helps detoxification, lubricates joints, and stimulates internal organs. It is very grounding for Vata and Pitta and promoting for Kapha. It also helps lower stress levels and lower heart rate and potentially blood pressure levels.

Make your breakfast. Try to eat a balanced meal with protein, healthy fats, and complex carbs.

Spend some time outside in Nature. Take a walk or sit in the sun for at least 15 minutes. This will help to ground you and connect you with Nature.

Do some gentle yoga or stretching exercises. This will help to energize your body and prepare you for the day ahead. Meditate for at least 15 minutes. This will help to calm and focus your mind.

Use aromatherapy diffuser.

oils

your

Choose oils that promote balance and harmony, such as lavender, rose, or geranium.

Take a hot bath with detoxifying salts or herbs.

some

This will help to relax your body and mind after a long day.

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A NOTE FROM MARI It is truly an amazing milestone for us as a team to be launching our first edition of BLOOM Magazine. When we launched our first edition of IN TOUCH magazine back in 2009, we could have never imagined all the celebrations, memories, laughter, and friendships we would build over the years that I now cherish for a lifetime. This magazine was built with a mission to create something beautiful and positive in a time when the world was shifting rapidly. Now, coming out of a pandemic, we are ready to BLOOM, cartwheel past our comfort zones, create spaces, opportunities, and new relationships that will help us BLOSSOM and become the best version of who we are! It is time to Dream BIG - even if it feels impossible. You are in the driver's seat of your own life; invest in your growth, keep healthy boundaries- it's okay to say NO. Make health your number one priority, do what you love, know your values, live your purpose, never stop learning, surround yourself with inspiring people, align with your needs, and show up as your highest self. Identify what is and is no longer serving you, and recognize that rejection is protecting and redirection - sometimes, the universe likes to play games with us, and often, these games are for the greater good! Don't worry about what other people think of you, focus on joy, purpose, and passion. And always remember, failure is a stepping stone to success. The list goes on. YOU CHOOSE what's most important for you. Every day, every hour, every moment, every step you take. Live your life for yourself. P.S. Keep Blooming!

WITH LOVE, MARI

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ADVERTISE WITH US! Looking for a way to get your product or service in front of tens of thousands of claims professionals? If you're looking for a way to get your product or service in front of tens of thousands of claims, risk, insurance and healthcare professionals, look no further than Bloom Magazine. We are an exclusive workers' compensation, risk, insurance, and healthcare publication distributed to all TPA's, major employers, doctors, and brokers nationwide.

TO LEARN MORE VISIT OUR WEBSITE AT WWW.JUSTBLOOMCO.COM OR EMAIL US AT INFO@OMMKTG.COM

dare to bloom dare to bloom dare to bloom dare to bloom dare to bloom dare to bloom dare to bloom

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