Mitigating SECURITY VULNERABILITIES

Protecting Customer Information

Continual scrutiny of Burlington Hydro’s cyber security measures is a critical part of doing business. The IT team is continually adjusting its internal business processes to align with BHI’s ‘Information Security Governance Program’ which is keeping the company’s data and systems secure. The program is based on an industry leading Cyber Security Framework that provides security and privacy controls. It’s designed to protect organizational operations, assets and customer information from security threats and risks, targeting information systems and sensitive customer data. The controls are designed to protect confidentiality, integrity and availability of data, assets, and resources.

Burlington Hydro has security controls in place to protect critical infrastructure and sensitive information, including protection against evolving threats through phishing and malware attacks.

With the increased number and sophistication in cyberattacks across all industries, risk to corporate information, assets and customer data has increased significantly in recent years. As part of its information security program, BHI has implemented a vulnerabilty and patch management process, as well as data encryption to protect data, both at rest and in transit.

BHI is closely working with industry leading service partners to ensure protection against unauthorized access or disclosure of information. Security for data and customer information is controlled using a variety of protection mechanisms, including proactive monitoring and use of threat intelligence to reduce the risk of potential attacks.

Burlington Hydro is in the process of improving its ‘Business Continuity and Disaster Recovery’ program to further improve its security posture.