Consumer Rage Reaches All-Time High and Businesses Feeling it in Bottom Line

By Stacy M. Brown NNPA Newswire Senior National Correspondent

According to a new study, second-rate customer service efforts have led to more consumer rage than ever, and patrons have become more belligerent when complaining.

Customer Care Measurement & Consulting (CCMC) and the Center for Services Leadership, a research center at the W.P. Carey School of Business at Arizona State University, conducted the National Consumer Rage Survey.

It found that “the alarmingly high rate of rudeness by customers was linked to things that have become normal in business settings.”