All about your move

All about

your move...

1

It pays to be with Your Move

Your Move helps a customer move

every 5 minutes* *Includes Residential Sales and Lettings customers

Contents Introducing Your Move 7 All about selling your home

11

All about letting your home

23

Embrace Financial Services

39

Other services from Your Move 49 ...and finally 55

West Denton

Whitley Bay Wallsend

Crawcrook Winlaton

Low Fell Whickham Sunderland Rowlands Gill Washington Consett Houghton le Spring Chester le Street Durham

Darlington

We connect buyers to sellers and tenants to landlords from across the country

Contains OS data Š Crown copyright and database right 2018

Your Move estate agents will help you buy, sell, rent and let. We’re one of the most trusted names in the UK and proud of our reputation as professional estate agents.

We lead

We're loved

We're local

Our marketing combines the traditional and new

Rated excellent by our customers on Trustpilot

We have a network of 15 branches across the North East

| Introduction | Selling | Letting | Financial Services | Other Services | ... and finally

Introducing Your Move

7

51

%*

move locally

41

%

move from elsewhere in UK

*

8

%*

move from abroad *Office of National Statistics, 2014

Your Move has a network of connected branches across the UK, which means we’re perfectly placed to help you sell or let your property.

No matter where your buyer or tenant is, we will find them - with hundreds registering everyday nationwide.

| Introduction | Selling | Letting | Financial Services | Other Services | ... and finally

more

Be seen by buyers and tenants

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| Introduction | Selling | Letting | Financial Services | Other Services | ... and finally

All about selling your home

11

12

more space for a growing family, or to downsize and save costs.

Perhaps you’re looking to relocate, or are selling on an inherited property...

Whatever the reason, moving house can be a daunting and emotional process. That’s why, at Your Move, we focus on being the most genuinely helpful estate agent.

We’re ready to support you, understand your needs and work with you through your moving journey in order to help you achieve what you want.

| Introduction | Selling | Letting | Financial Services | Other Services | ... and finally

There are lots of reasons to sell a property. It may be time to find

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Little things make a

big difference

Communication is very important

We keep you informed

We can introduce you to other essential services

There’s enough uncertainty involved in selling your house without having to worry about whether you can get in touch with your agent.

We promise to keep in touch throughout.

Every Tuesday we email our sellers and tell them about all the online activity that has taken place on their property.

As well as estate agency, you will require other services such as conveyancing and we can help with that.

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| Introduction | Selling | Letting | Financial Services | Other Services | ... and finally

It’s important to find buyers quickly We stay busy overnight

We find buyers no matter where they are

We will showcase your home

You list your property with us in the day and that night we’ll email the details out to all of our matching buyers. It means your property is at the top of their inbox the next morning.

With a network of connected branches across the country, we’re perfectly placed to help you sell or let your property and we have the UK’s most-visited estate agency website2.

We’ll list your property on popular websites like Rightmove and Zoopla so we reach interested buyers, even if they’re miles away.

Professional photography, glossy brochures, video tours and enhanced web positioning - we know what is needed to create the best first impression, and make the most of those vital first days on the market.

1 Based on Your Move analysis of estate agency branch numbers shown on competitor websites January 2015 2 Nielsen February 2015

17 17

| Introduction | Selling | Letting | Financial Services | Other Services | ... and finally

We know how to help you with | Introduction | Selling | Letting | Financial Services | Other Services | ... and finally

so much more 19

You want the best price for your property We understand the market

...and can find the perfect match

The size of the Your Move network makes us an authority on the ever-evolving housing market. At the same time, our local teams are experts when it comes to the ins and outs of their local markets. They’re ready to identify the correct asking price for your property at the time that it comes to market.

The right buyer is out there – the person who wants your home and can match the asking price. That’s why local expertise is so important. Our team know local buyers, what they want, and what they’re willing to pay.

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| Introduction | Selling | Letting | Financial Services | Other Services | ... and finally

| Introduction | Selling | Letting | Financial Services | Other Services | ... and finally

All about letting your home

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A lettings service

to suit you

or a source of income, perhaps you’ve inherited a property, or moved in with a partner and decided to rent out your place...

At Your Move we focus on being the most genuinely helpful letting agent. We know that some landlords want to be more involved in the process than others.

At Your Move, we’re ready to support you, understand your needs and find a service that helps you get what you want.

| Introduction | Selling | Letting | Financial Services | Other Services | ... and finally

There are lots of reasons to let a property. It may be an investment

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It’s important to find a reliable tenant quickly We come with thousands of potential tenants With 100s of connected branches nationwide and the UK’s most visited letting agent website**, we’re perfectly placed to match your property with reliable tenants. We’ll list your property on popular websites like Rightmove and Zoopla too. All this adds up to more potential tenants for your property.

We list properties online in no time at all You don’t want your property standing empty. Once you list your property with us, it only takes 15 minutes to appear on our website, and it will be on Rightmove and Zoopla in under an hour. Then, that night, we’ll email the details out to all of our matching tenants so your property is at the top of their inbox the next morning.

We conduct thorough tenant reference checks A reliable tenant pays on time and respects your property.

At Your Move we have a specialist team to provide full and independent references on every prospective tenant.

* Hitwise, December 2015 ** Based on Your Move analysis of letting branch numbers on competitor websites, January 2016

reliable tenants

quickly

| Introduction | Selling | Letting | Financial Services | Other Services | ... and finally

We find

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Taking care of your let has never been easier We give you 24/7 online access to your information

We have detailed understanding of the legislation

We are members of ARLA

Our free online landlord tool, Your Portal, puts your property at your fingertips whenever and wherever you need it. It’s an online file that contains information on every aspect of your let, and allows easy communication between you, your tenant and Your Move.

We’ll help you to fulfil your legal responsibility by keeping you updated about the ever-changing regulations regarding: - Gas - Furnishings - Electricity - Deposits - Tenancy agreements - Multiple occupancy

The Association of Residential Letting Agents (ARLA) ensures professional standards are maintained.

It’s not compulsory, but we choose to be members.

| Introduction | Selling | Letting | Financial Services | Other Services | ... and finally

fantastic.

“The Landlord Portal is I managed to find all the information I needed in a couple of minutes.�

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Choose a lettings service tailored to you Choose from three service levels Tenant find

Rent collection

Fully managed

Protecting your rental income

We’ll find you a tenant and organise a tenancy agreement, leaving you with the day-today running of the let.

As well as finding you a tenant, we’ll also take care of collecting monthly payments on your behalf; this leaves you to organise other tenant matters, the property maintenance and adherence to legislation.

This is our comprehensive, hassle-free service requiring minimum involvement from you. Whatever is required by you or the tenant, we take care of it.

Even the most reliable tenant can experience a change of circumstances. The Your Move Rent Protection Insurance Scheme is available to landlords who choose our fully managed service and pays 100% of your rent for up to six months of your tenants’ contract or until we obtain vacant possession of your property3. It provides complete peace of mind and is underwritten by AVIVA.

3 Terms and conditions apply. This information is a summary only. You will receive a full policy document upon application.

This policy will set out the terms, conditions and limitations of this product.

Rent Collection Landlord services

Landlord portal Client accounts centre Monthly accounts statement Marketing Internet property marketing Floor plans Tenancy Agreements Tenant referencing Preparation and signing of agreements Rent collection service Protection Debt control and recovery facilities Property management Routine property visits Damage /wear and tear assessment Property maintenance

Fully Managed

| Introduction | Selling | Letting | Financial Services | Other Services | ... and finally

Tenant Find

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31,000 landlords across the UKÂ choose

Your Move

Rent protection You’ll receive 100% of your rent for 12 months should your tenant default on their payments, meaning you’ll get paid even if we don’t.

Our rental protection is underwritten by AVIVA.

Property and Contents Insurance Our tailored property and contents insurance for landlords is provided from a panel of leading lenders.

We have specialist protections services for landlords with more than one property.

| Introduction | Selling | Letting | Financial Services | Other Services | ... and finally

Protecting your income and your property for complete peace of mind

*Terms and conditions apply. This information is for summary only. You will receive a full policy document upon application. This policy will set out the terms, conditions and limitations of this product.”

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that

carefree feeling 35

Specialist service for investors Be the first to know about new properties

Support through the auction process

Support from beginning to end

You’ll receive a priority notification on properties at the lower end of the market.

We’ll be on-hand to support you throughout the process of buying a property at auction.

We provide a complete end-to-end service covering buy-to-let mortgages, property purchase and lettings management.

Landlord portal

3-way communication

Stay up to date

A free online file which keeps all the information about your property 24/7.

Convenient and comprehensive contact between you, us and your tenant.

We are an authority on the market, and keep you informed on any changes to legislation.

| Introduction | Selling | Letting | Financial Services | Other Services | ... and finally

Clear and honest communication

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| Introduction | Selling | Letting | Financial Services | Other Services | ... and finally

Introducing you to our partner, Embrace Financial Services

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Convenient, helpful and personalised advice Embrace Financial Services have brought together 300 financial consultants to create a powerhouse of professional talent ready to give you clear and helpful advice as you search for the most suitable mortgage and protection products.

Embrace Financial Services usually charge a fee for mortgage advice. The amount of the fee will depend upon your circumstances and will be discussed and agreed with you at the earliest opportunity.

YOUR PROPERTY MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE. Embrace Financial Services Ltd is an appointed representative of Primis Mortgage Network, a trading name of First Complete Limited which is authorised and regulated by the Financial Conduct Authority 1

Trustpilot, 2018

Embrace Financial Services is rated five stars on Trustpilot1

a partner who you can

| Introduction | Selling | Letting | Financial Services | Other Services | ... and finally

trust 41

The benefits of choosing Embrace Financial Services Convenience

Personalisation

We offer a range of flexible appointment times and locations, including telephone or face-to-face meetings.

We’ll listen to your needs and tailor a deal to suit your circumstances.

Choice

We understand the wider property market and have the knowledge to help you with your house buying process, right through to completion if required.

We have access to thousands of mortgages across the market, including exclusive deals.*

Peace of mind We’ll help you protect yourself and your loved ones with a range of insurance products.

Expertise

Approachability At all times we aim to help you understand the process and keep you up to date.

* Because we have access to the PRIMIS Mortgage Network panel of lenders, from time to time we have access to exclusive deals which are only available to Embrace Financial Services and other Appointed Representatives of PRIMIS Mortgage Network.

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| Introduction | Selling | Letting | Financial Services | Other Services | ... and finally

Embrace Financial Services take the hard work out of financing your purchase Budgeting You’ll receive support when planning your budget.

Expert advice You’ll get help when liaising with lenders, solicitors and other estate agents.

Negotiating You’ll receive advice on negotiating when you make an offer for a property.

* Because we have access to the PRIMIS Mortgage Network panel of lenders, from time to time we have access to exclusive deals which are only available to Embrace Financial Services and other Appointed Representatives of PRIMIS Mortgage Network.

If you were unable to work how would you pay the bills?

A range of products You’ll have access to a selection of straightforward insurance products including Life Insurance, Critical Illness Cover and Income Protection.

For you All the products will be tailored to you.

Peace of mind Underwritten by AVIVA.

1 2

Mortgage payments or rent?

The average savings pot is

£3,494

1

Statutory Sick Pay £368.20 a month (£92.05 a week)2

AVIVA Family Finances Report, Winter 2016/17 GOV.UK, December 2017

Other outgoings?

| Introduction | Selling | Letting | Financial Services | Other Services | ... and finally

Making your money, home and family safe

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Your financial consultant will guide you through

1

Initial appointment with an Embrace Financial Services consultant.

7

Your consultant will source a mortgage deal that matches your requirements.

13

Your consultant will offer a quote for Critical Illness and Life Cover.

2

They’ll help you understand the costs involved and what you can afford to borrow.

3

Obtain an agreement in principle.

8

Your consultant will complete the paperwork on your behalf.

9

Your consultant will liaise with your lender to obtain a mortgage offer ASAP.

14

Your consultant will complete all the paperwork on your mortgage application.

15

You move in to your new home!

4 10

You find your new home!

Your consultant will meet you to ensure you fully understand all the facts.

5 11

If your new home is with another agent, being sold privately or a new build, your financial consultant can help you negotiate an offer.

Your consultant will liaise with your solicitor to exchange contracts as quickly and smoothly as possible.

6 12

Offer on your new home is accepted.

Your consultant will discuss your protection needs.

| Introduction | Selling | Letting | Financial Services | Other Services | ... and finally

the process when financing your purchase

47

The legal transfer of a property from one owner to

another

| Introduction | Selling | Letting | Financial Services | Other Services | ... and finally

Other services from Your Move

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Conveyancing Expert advice from a trusted team We only work with law firms and dedicated specialists who will expertly guide you through the complex process.

You’ll have a full view of the process throughout All the charges will be transparent and fixed prices - you’ll receive a schedule of fees, which is the price you pay on completion.

A guarantee to you You’ll have a full no sale, no legal fee guarantee.

Communication is an essential part of the process We work alongside the law firm to ensure your move goes as smoothly as possible. We ensure there is 24/7, threeway communication between all parties.

Get things moving right away We can ensure you have access to express service for sellers with no onward purchase if necessary.

The best services for you ‘Best in class’ searches and second search guarantee for sellers who are also buying.

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| Introduction | Selling | Letting | Financial Services | Other Services | ... and finally

EPC - Energy Performance Certificate We can arrange an EPC, which is used to report the energy performance of a property, for you. This is legally required before we market your property.

Surveys e.surv is the largest provider of surveys in the country and is fully accredited by RICS. We will discuss the three types of survey available and help select the best one for you - condition report, homebuyer survey or building survey.

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| Introduction | Selling | Letting | Financial Services | Other Services | ... and finally

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| Introduction | Selling | Letting | Financial Services | Other Services | ... and finally

It pays to be with Your Move

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We’re highly recommended Our industry awards and recognition speak volumes • More than 97% of our customers who reviewed us on Trustpilot gave us five stars for customer service.

• We have won the Sunday Times award for Estate Agency three years in a row.

• We are founder members of The Property Ombudsman (TPO), which is there to protect your interests.

Trustpilot reviews, 2019 for Your Move Chris Stonock branches

1

97%

of customers who reviewed us on Trustpilot rated us five stars for customer service1

We invite all our customers to tell us what they think of our service in confidence, via email.

This enables us to identify ways of continuously improving and adapting our service to suit the needs of our customers.

“We were delighted with the service from Your Move Estate Agents. They made the house sale much more simple from start to finish.�

- K Haigh, a Your Move seller

| Introduction | Selling | Letting | Financial Services | Other Services | ... and finally

Your feedback matters to us

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6 reasons to use Your Move 1

Locally owned and operated but part of national network with 170 interconnected branches​.

4

No sale no fee – you only pay us when your house is SOLD.

2

One stop shop – lettings, conveyancing and financial services all available through Your Move Chris Stonock.

5

Dedicated after sales department to ensure a smooth transition from sale agreed to completion.

3

We advertise your property on the two biggest portals – Rightmove & Zoopla.

6

One stop shop – lettings, conveyancing and financial services all available through Your Move Chris Stonock.

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To start Your Move...

Visit or contact your local branch

Chester-le-Street

Durham

Low Fell

Washington

Consett

Houghton-le-Spring

Rowlands Gill

West Denton

53 Front Street, Chester-le-Street, DH3 3BH 0191 388 2129

30 Victoria Road, Consett, County Durham, DH8 5AY 01207 504 119

89 Elvet Bridge, Durham, County Durham, DH1 3AG 0191 386 2070

2-3 Imperial Buildings, Houghton-Le-Spring, Tyne and Wear, DH4 4DJ 0191 584 4159

449/451 Durham Road, Low Fell, Gateshead, Tyne & Wear, NE9 5EX 0191 487 6850

54 Station Road, Rowlands Gill, Tyne & Wear, NE39 1JH 01207 544 498

Unit K The Galleries, Washington, Tyne and Wear, NE38 7SD 0191 416 0100

130 The Roman Way, West Denton, Tyne and Wear, NE5 5AD 0191 267 6374

Online at: your-move.co.uk

facebook.com/ymchrisstonock YOUR MOVE Chris Stonock is a trading name of Chris TSH Homes StonockLimited, Limited,registered registeredininEngland EnglandNumber Number 6248009 atat5353Front 11716833 FrontStreet, Street,Chester-le-Street, Chester-le-Street,DH3 DH33BH. 3BH.YOUR YOURMOVE MOVEChris ChrisStonock Stonockisisananindependently independently owned and operated business, operated under license from your-move.co.uk Limited. YOUR MOVE Chris Stonock is an Introducer Appointed Representative of PRIMIS Mortgage Network, a trading name of First Complete Limited which is authorised and regulated by the Financial Conduct Authority for (FRN:435779) mortgages, for mortgages, insurance protection protectionand insurance generaland insurance generalproducts. insuranceVAT products. number VAT GB310834142. number GB909309418.

We are members of The Property Ombudsman (TPO), there to protect your interests and we abide by the TPO Code of Conduct.

twitter.com/ymchrisstonock YOUR MOVE promotes a panel of law firms (which includes solicitor’s practices and licensed conveyancing firms) who have been carefully selected to provide conveyancing services, which may be offered to both parties in a transaction and for which YOUR MOVE will receive a fee. Details of the fee that YOUR MOVE will receive for this referral and a list of panel firms is available on request. YOUR MOVE complies with the Solicitors introduction and Referral Code published by the Law Society and the law firm to whom YOUR MOVE may refer you is an independent professional from whom You will receive impartial and confidential advice. You are free to choose another law firm if You so wish. The conveyancing fees & charges applicable are available on request.