CAT_VO-BUYBACK_2022_EN

VEHICLE RETURN CONDITIONS: VISUAL GUIDE TO ACCEPTABLE AND UNACCEPTABLE DAMAGE

used-renault-trucks.com

CONTENTS INTRODUCTION

P 03

GENERAL REQUIREMENTS

P 03

EXTERIORS

P 04

BODYWORK

P 07

MECHANICAL & GENERAL MAINTENANCE

P 10

INTERIORS

P 11

MAIN CHECK

P 13

ITEM TO BE RETURNED WITH THE VEHICLE

P 14

COUNTRY NETWORK MAP

P 15

INTRODUCTION This visual guide is a support documentation to help you to understand and to respect those return conditions.

The most typical forms of damage to commercial vehicles are well defined within this guide and clearly illustrated.

While some wear and tear is inevitable, much can be avoided with some forethought and unexpensive precautions. Lack of attention to daily checks (oil, water, tyres, lights and wheels), in addition to driver abuse or negligence, are the main reasons for vehicles suffering excessive wear and tear.

Acceptable or not acceptable conditions depend on the age of the vehicle. This document is applicable for every returning vehicles, regardless of the age of the vehicle.

Pictures in this document are taken from vehicle of 3 years old, with mileage around 450.000 Km. For more information or details about your contract or the content of this visual guide, please contact your Renault Trucks sales manager by phone at +00 00 00 00 00 and ask to be put in touch with the used vehicle administration service, or by email at something@renault-trucks.com

GENERAL REQUIREMENTS All electrical and mechanical items must be in full working order. Returning vehicles must be free from any mechanical, electronic and hydraulic defects. Each vehicle must be returned fully compliant with all legislative requirements and have the stipulated unexpired Technical Control certificate as described in the contract, and in line with the local regulations.

The vehicles’ usage must comply with their initial configuration and with what they have been defined for.

Periodic maintenance operations must be carried out by professionals in accordance with the vehicle maintenance instructions book.

Fair wear and tear should not be confused with damage which occurs as a result of a specific event or series of events such as impact, inappropriate stowing of items, harsh-treatment, negligent acts or omissions.

02 03 Visual guide to acceptable and unacceptable damage

The return conditions written in your buy back contract and signed by you remain as the references.

Contents - Introduction - General requirements

This visual guide is designed to give you a clear indication of Renault Trucks’ expected return conditions of any vehicle with a buy back contract.

EXTERIORS GLASS, LAMPS & MIRRORS NOT ACCEPTABLE

ACCEPTABLE Any damage which will ob-scure driver’s line of Vision. It must pass the technical control tests.

Holes or cracks to any lamp lenses or casing.

Non-matching or nonstandard replacement parts.

Light scratching is acceptable if it does not interfere with driver’s line of sight.

PLEASE REMEMBER

No damage whatsoever to glass, lamps, and mirrors is acceptable.

DEFLECTORS NOT ACCEPTABLE Impact damage to side deflector.

Moderate to heavy scratching or cracks.

Missing parts.

PLEASE REMEMBER

Only normal wear, such as surface scratches and dents in non-visible areas is acceptable.

The roof deflector, if not on the roof, must be fixed on the frame according to a satisfactory standard.

Impact damage to roof deflector.

Moderate to heavy scratching or cracks.

Missing parts.

EXTERIORS SIDE PANELS, BUMPERS & DOORS

ACCEPTABLE Impact damage to Bodywork. Moderate to heavy scratching or cracks.

Missing parts.

Normal wear, such as surface scratches and dents. Stone chips and slight scuffing which would normally occur.

Dirt or grime on washable surfaces.

Clean truck, with no exces-sive dust or mud on it.

Repairs which have not been carried out to a satisfactory standard.

PLEASE REMEMBER

Exteriors

NOT ACCEPTABLE

04 05

Any painting works and cleaning shall be performed by professional people according to Renault Trucks standards.

Protect bodywork from risk of damage.

Remove decals and adhesives before returning vehicle.

Impact damage to footboard. Moderate to heavy scratching or cracks.

Missing parts.

Decal removals must be performed by professional people according to Renault Trucks standards.

Cleaning products shall be in full compliance with Renault Trucks standards. Acid products are strictly forbidden.

Impact damage to the tanks. Moderate to heavy scratching or cracks.

Visual guide to acceptable and unacceptable damage

Vehicle should be returned in original color.

EXTERIORS BACK OF THE TRUCK NOT ACCEPTABLE

ACCEPTABLE Damage which affects functionality and integrity of the cab (big scratches, medium and high damages, and holes).

Only small scratches acceptable.

Big scratches or deformities caused by improper application of coupling procedures.

Scratches and chips caused during normal use of the fifth wheel.

Missing or damaged wheel cover.

Scratches and chips caused during normal use of the truck.

Broken extinguisher protection case, or missing extinguisher.

PLEASE REMEMBER

Drivers must adjust the fifth wheel position in order not to damage the truck.

Wheel covers should be put inside the truck or in a specific location when not used by the owner.

Never use acid product to clean the truck (like the Aluminum Renovator).

Cleaning products shall be in full compliance with Renault Trucks standards. Acid products are strictly forbidden.

BODYWORKS GENERAL BODYWORK

Residual decals, sign writing.

Slight paint fade shadow from decal removal.

Accident damage to bodywork.

This may includes: damage to paneling, bulkheads or wheel arches. Dents that alter the over all shape of the interior or bulkhead.

Light staining.

Stains caused by substance residue or contamination.

This may includes: obnoxious smells caused by contamination.

PLEASE REMEMBER

06 07

Remove decals and adhesives before returning vehicle.

Decal removals must be performed by professional people according to Renault Trucks standards.

The vehicle must not carry inappropriate goods.

Ensure loads are always properly secured.

Repairs which have not been carried out to a satisfactory standard.

Exteriors - Bodywork

ACCEPTABLE

Visual guide to acceptable and unacceptable damage

NOT ACCEPTABLE

BODYWORKS UNDER-RUN BARS & TAIL LIFTS NOT ACCEPTABLE

ACCEPTABLE Damage which affects functionality and integrity of the safety bars.

Normal wear, such as light scratches which do not bend or distort the bars.

Distortion or bending of the lift platform.

In addition: leaking hydraulics. Missing internal and external switch gear and controls.

ATP legal certificate, if applicable, must be visible.

Missing or unreadable regulation label or other warning signs.

PLEASE REMEMBER

Drivers must be aware of load limit and have all necessary equipment to secure loads safety.

Damage to bodywork which allows water to leak inside the load area or body seals.

Deep scratches where bodywork is pierced, split or broken.

Minor scratches to exterior or interior bodywork including scratches and dents caused during normal operation on shutters and doors, providing these do not affect the operation of the mechanism.

BODYWORKS CURTAIN SIDE

Poor repairs to curtains.

Wear and tear from normal use of curtains.

Curtain straps and fittings which are damaged and/ or badly worn.

Good professional repairs always carried out from the inside of curtains.

08 09

DROPSIDES & TIPPERS NOT ACCEPTABLE

ACCEPTABLE Excessive damage to body work and box frame sections.

Payload floor wear from normal use.

Missing locking pins, hinges or panels.

Minor dents and scratches to bodywork.

Damage which prevents correct operation of tailgate or tipper.

Bodywork

ACCEPTABLE

PLEASE REMEMBER

Holes in bodywork which would allow load to leak out are not acceptable.

All vehicle bodies should be free of any load residue contamination.

Visual guide to acceptable and unacceptable damage

NOT ACCEPTABLE

MECHANICAL & GENERAL MAINTENANCE WHEEL & TYRES

NOT ACCEPTABLE

ACCEPTABLE Heavy damage to wheel trim or actual wheel itself.

Light scuffs and damage to wheel trims.

Tyres with uneven and/ or heavy wear.

Any wear due to normal use.

Damage to side walls.

This may includes: bulges and cuts more than 25 mm long.

Mismatching of tyres and remoulds fitted to steering axles.

PLEASE REMEMBER

All tyres must be a recognized premium brand and have at least the minimum tread depth as stipulated in the contract.

Re-cut tyres are not acceptable.

Check tyre pressures regularly.

BRAKES, BATTERIES, TOOLS & EQUIPMENT NOT ACCEPTABLE Incorrect replacement battery and/or missing cover.

Tool kit complete and in working condition.

PLEASE REMEMBER

Batteries must be suitable for the vehicle and capable of starting the engine from cold without an external charge.

Batteries must be conform with Renault Trucks Batteries Technical Test.

Brakes pads and disk must be in full operating condition with wear less than 50%.

INTERIORS DASHBOARD, FASCIA & TRIM

Permanent contamination damage caused by graffiti or spillage of oil, grease, etc.

Only very small scratches.

Major cuts, dents or cracks.

This may includes: deep scratches resulting from accident damage or neglect.

No warning or error messages should be displayed on the screen.

Exposed drill holes for mobile phones etc.

PLEASE REMEMBER

Drill holes for mobile phones etc. must be repaired to an acceptable standard.

All accessories supplied with the vehicle must be returned in full working condition.

Damaged and/or missing key, with deep scratches or holes.

Mechanical & general maintenance - Interiors

ACCEPTABLE

10 11 Visual guide to acceptable and unacceptable damage

NOT ACCEPTABLE

INTERIORS SEATING

NOT ACCEPTABLE

ACCEPTABLE Torn, ripped or cut Materials.

Normal wear appropriate to the age of the vehicle.

Permanent stains caused by spillage of oil, grease, etc.

Normal wear of the steering wheel, no big scratches.

Burns to seating materials.

The blanket is clean with no permanent staining or burning holes.

Damaged seating structure.

This may includes: inoperable or broken seating adjustment mechanisms.

PLEASE REMEMBER

Seating must not be used for carrying heavy goods.

Protect seats when the driver may be in contact with corrosive and/or damaging substances.

Removal of bunks is not authorized.

Inside the cab must be clean without any garbages or remaining foods.

MAIN CHECK Seating

Mirrors

Wheels

Dashboard, fascia, trim

Bumpers

Tyres

Footwells

Tank

Brakes

Side panels

Under-run bars

Batteries

Doors

Tail lifts

Tools & equipment

Roof

General bodywork

Ancillary equipment

Deflector

Box & luton bodies

Documentation

Glass

Curtainsides

Extinguisher

Lamps

Dropsides & tippers

TYRE CHECK Please indicate the remaining tread depth on the illustrations bellow.

Interiors - Main check

MAIN KEY ELEMENTS TO BE PRE-CHECKED

12 13 Please show on the illustrations below any accidental damage present on the vehicle.

Visual guide to acceptable and unacceptable damage

DAMAGE CHECK

ITEMS TO BE RETURNED WITH THE VEHICLE The vehicle, equipment and accessories must be used, maintained, and returned as originally supplied and in full working condition with valid documentation.

LIST OF ITEMS TO BE RETURNED WITH EACH VEHICLE: Key and remotes (including master and spare keys).

Vehicle registration document : COC, CEMT, Larmarmer (or country equivalence).

Technical test certificate Valid for the period stated in the contract.

Plating certificate (or equivalent) - For vehicle over 3,5T GVW (both copies).

- Tachograph calibration certificate.

Full service history - Preferably in the form of a hard copy files, but a stamped vehicle service history booklet or a print out from a contract maintenance system will be acceptable.

Bodywork, ancillary equipment, tail lifts, refrigerated trailer, and cranes documentation.

Including full maintenance history and all relevant test certificates (lifting local certificate, weight tests, valid ATP etc.).

Audio equipment Including security codes, cards, documentation.

Vehicle and bodywork information pack Including owners handbook and any unexpired manufacturer’s warrany documentation.

MAP OF RENAULT TRUCKS POINT OF SALES & SERVICES

13. CITY: Dealer name Full adress E-mail Contact Number x2

176 Dunkerque

Calais

A1 16 A16

Boulogne- 197 sur-Mer

174

196

St-Omer eerr

178

175

A25

A26

195

AArras rrraas

A16

241

A150 237

A131 71

Bayeux 35

N13

36

Morlaix

76 Brest

56

N12

53

N164

55

N12

80

Pontivy

102

104

166 Lorient

169

Alençon

227

Châteaubriant 134

135 282

149

N49

Clamecy

287

256 Thouars

Niort 43

259

N11

N10

La Rochelle

288

A837

42

40

Royan

39

291

49

A89

Ussel

93 Libourne

96 95

Tulle Brive 37

146 24

Cahors 143

A62

A65

Agen

A20 Villefranche-de-Rouergue

268

91

Montauban

90 Eauze

A62

N124

Dax

N21

A64

88

267

92

Auch

Biarritz

89

Albi

TOULOUSE N126

86

OloronSte-Marie

87

Lourdes

Bagnères- St-Gaudens de-Bigorre

N134

A64

20

A66

A9

85 Nîmes 101

98

70

Briançon

65

Barcelonnette

Digne-les-Bains

278

277 Forcalquier A51

14

281

Castellane

Avignon 34 30

A55

28

Monaco

12

276

A54

29

15 Nice

274 275 33 Aix-en-Provence 271 270 Draguignan A8 32

MARSEILLE

Narbonne

N94

Gap

Aigues-Mortes

Béziers 22

A61

279 83

31

A750 100

MONTPELLIER 99

Carcassonne

Grenoble

69 A49

Orange

Alès

97

23 Tarbes

230

A41 St-Jean-de-Maurienne A43

280

81

La Cavalerie 82

264

266 Castres

203

A430

A43

La-Tour-du-Pin LaLa a

A48 115

A7

Millau A75

Chambéry

118

229 Albertville

13

84

N106

25 26

265

15. CITY: Dealer name Full adress E-mail Contact Number x2

A40

Annecy

A41

Montélimar

A68

202 Pau

Rodez

N88

269 126 Mont-deMarsan

228

66

Mende

27

144

4

119

117

ieennne VVienne A7

68

17

N102

232 235

114

Valence Privas

N88

A75

Figeac

Marmande

16

Le Puy-en-Velay

St-Flour N122

Aurillac

Bergerac

145 Langon

201 A63

A47 120

133

N21

94

N10

116 131

67

38

234 A40

LYON LYON

210 213

211

A72

Brioude

59

BORDEAUX

A63

A660

212

129

Thononles-Bains

233 2

1

214

A89

CLERMONTFERRAND

130

48 A89

125

Roannee Roanne

200

231 3

209

Stt-Ét St-Étienne StÉÉtienne Étie -Étienne 58

Lons-le-Saunier

en-Bresse

A20

N21

Arcachon

N7

N10

Périgueux

122

123

219

A6 Bourg-

132

Vichy

199

Angoulême

A10

Lesparre-Médoc

11

A71

Aubusson

LIMOGES

St-Junien

N141

41

Saintes

Montluçon N145

Guéret

Ruffec

44

57

62 Pontarlier

N83

217

Charolles 221 223 Mâcon

N79

Montmorillon

290

124

222

A20

Chail

N137

Moulins

A36

BESANÇON

64

218 Beaune

10 9

N147

60 Dole

Chalonsur-Saône

N7

La Châtre A10 POITIERS

52

220 47

Châteauroux

61

63

DIJON 121

289

255

Vesoul

50 A38

Château-Chinon Nevers

Mulhouse

Belfort

N19

14. CITY: Dealer name Full adress E-mail Contact Number x2

207

298

216

Avallon

171 Bourges

Colmar 295

215

Langres

45

A35

A35

293 N57

A31

N151

109

A10

257

Châtillonsur-Seine

46 Vierzon

206

St-dié-des-Vosges 208

Épinal

Chaumont

51

296

205

STRASBOURG

13. CITY: Dealer name Full adress E-mail Contact Number x2

294 292

159 N77

170

A31

Neufchâteau Bar-sur-Aube

A6

285 Les Sablesd’Olonne

163 A33

A5

Montargis

A4

Nancy

A77

A20

A83

A26

Troyes

297 A19

A71

A85

111

110

Bar-le-Duc

St-Dizier

21

A5

Sarreguemines

METZ A31

162

252

Melun Meelluun 247

142

A4

164 158

Auxerre Blois

A31

Verdun

CHÂLONS-ENCHAMPAGNE 157

Provins

112

Tours

A85

Saumur

284 La Rochesur-Yon

N N4

ORLÉANS

258

Cholet

286

154 Reims 153 155 Épernay

251

Esternay

300

Thionville

A30

156

127 A10

147

N249

Vouziers

Soissons

Meeauxx 250 Meaux Mea

Vendôme

128 113N10

Angers

A11 A87

283

246

244

A19

Sedan Rethel

7 A4 245

248

Étampes Étam mpe pes

140

A28

148

137 139

NANTES Challans

A11

N162

136 N137

St-Nazaire

226

Le Mans

Laon

304 249

Châteaudun 141

5

165

A10

A11

A26

6 N31

299

ÉÉvry Évvry

Nogent-le-Rotrou

224

Sablé-sur-Sarthe Redon N165

138

254

186

307 309

303

N2

Senlis

PARIS P ARIS 301

Chartres

191

225 A81

Laval

305 302

306

74

N162

160

N157

Ploërmel

Vannes

Dreux

N12

N12

103

106

RENNES

N24

308

253

erssailles VVersailles

75

Verneuil

105

168

A13

N154

188 161

108

N165

167

Avranches

Dinan

Carhaix Plouguer

190 Argentan

N176

Quimper 79

Ponttoise Pontoise

Évreux A28

189

A84

St-Malo

St-Brieuc

77

72

Lisieux 151 Vire

107 Guingamp 54

183

Charleville19 Mézières

St-Quentin

18 A34

184

Beauvais 187 182

73

St-Lô Coutances Lannion

78

A1

185

ROUEN

240

CAEN

150

N174

236

239

8

260

A29

A16

A29

Le Havre

177

261

263

A28

Cam ai Cambrai Cambr Ca

A2

AMIENS

Dieppe N27

VValenciennes aleenncc 180

A21 181 A26 172

242 243 238

Fécamp

173

192

Abbeville

Cherbourg

A23

193

262

152

LILL LL LILLE IL LLE

179

194

Montreuil

A8

273 Toulon

A57

272

16. CITY: Dealer name Full adress E-mail Contact Number x2

A9

Foix

204 N20

Bastia

Perpignan

311

N197

Calvi Corte N193

310

A6

A16

mer

196

A26

Pontoise

174 175

A25

253

179

194 195

Arras

178

192

193

LILLE

A21 181

306

Versailles

305 302

Cambrai

246

Évry Étampes

AJACCION198

en-Bresse B

Porto-Vecchio

251

Meaux 250

1

214 212

129

210

304

244

116 131

Melun A5

130

213

211

A72

299

N196

209

Roanne R 245

248

249

Vale

l

309

303 301

300

A26 172

307

PARIS

254

A23 173

308

A47 120

St-Étienne

117

Vienne

114 16

A7

Bonifacio

17. CITY: Dealer name Full adress E-mail Contact Number x2

14 15

LYON 119 118

18. CITY: Dealer name Full adress E-mail Contact Number x2

Laa

A48

1. CITY: Dealer name Full adress E-mail Contact Number x2

5. CITY: Dealer name Full adress E-mail Contact Number x2

9. CITY: Dealer name Full adress E-mail Contact Number x2

19. CITY: Dealer name Full adress E-mail Contact Number x2

2. CITY: Dealer name Full adress E-mail Contact Number x2

6. CITY: Dealer name Full adress E-mail Contact Number x2

10. CITY: Dealer name Full adress E-mail Contact Number x2

20. CITY: Dealer name Full adress E-mail Contact Number x2

3. CITY: Dealer name Full adress E-mail Contact Number x2

7. CITY: Dealer name Full adress E-mail Contact Number x2

11. CITY: Dealer name Full adress E-mail Contact Number x2

21. CITY: Dealer name Full adress E-mail Contact Number x2

4. CITY: Dealer name Full adress E-mail Contact Number x2

8. CITY: Dealer name Full adress E-mail Contact Number x2

12. CITY: Dealer name Full adress E-mail Contact Number x2

22. CITY: Dealer name Full adress E-mail Contact Number x2

Visual guide to acceptable and unacceptable damage

198

Items to be returned with the vehicle - Country network map

COUNTRY NETWORK MAP

USED TRUCKS

BY RENAULT TRUCKS

This booklet is intended only as a guide to the standards which will be required when a vehicle which is the subject of a Vehicle Repurchase Agreement or Vehicle Return Conditions Agreement between you or your company and Renault Trucks is returned. That agreement will set out in more details the condition in which the vehicle is to be returned.

In the event of any inconsistency between the provision of this booklet and the Vehicle Repurchase Agreement or Vehicle Return Conditions Agreement please note the terms of the Vehicle Repurchase Agreement or Vehicle Return Conditions Agreement will take precedence.

used-renault-trucks.com

06/2022

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Dimensions and specifications are given for guidance only. The manufacturer reserves the right to make modifications without prior notice.

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