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Our Initiatives and Progress in 2021
from APAVE_RA_RSE_EN
by 5rXobdlLrFp
Our Actions and Progress in 2021
Commitments to Safety
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Our commitments Apave is committed to ensuring that its development combines economic, social and environmental progress. Safety is the cornerstone of all progress. Preventing, monitoring and managing risks guarantees performance and supports innovation. This is the starting point for Apave’s actions, its strategic choices and the development of its activities.
Apave provides its customers with all the expertise they need to manage and monitor the safety of their teams, from day-to-day operations to the implementation of a safety culture for all. Internally, Apave aims for “zero accidents” by strengthening a common HSE culture and
implementing an active risk prevention policy throughout the company: l management and all managers integrate safety as a key performance indicator for their teams, l all Apave employees (managers, supervisors, administrative staff, functional staff, sales staff) take a proactive role in ensuring their own safety on a daily basis and apply the eight safety principles on the road, at their customers’ sites and on the company’s premises. Our achievements in 2021
MONITORING Apave monitors frequency and severity rates on a monthly basis. These two indicators are constantly decreasing and are also better than the industry average.
Apave, a Socially Responsible Group
Commitments to Safety
ADAPTING The year 2021 was once again marked by the public health crisis, and Apave therefore constantly adapted its operating conditions while protecting its employees. To this end, several resources were deployed: l regular updating of the COVID-19 prevention plan and the associated FAQ, l regular discussions with the Health, Safety and Working
Conditions Commission (CSSCT): 40 meetings in 2021. This continuous process of adaptation involved not only employees, but also trainees at our training centres.
TRAINING In-house training for Apave teams is a key element in the added value we provide to our customers. In 2021, 187,630 hours of in-house training were provided in areas related to safety and/or the environment.
COMMITMENT AND TAKING ACTION OVER THE LONG TERM Apave obtained ISO 45001 certification in September 2021. This is a major recognition of the high level of commitment and action of our employees and the company in the field of occupational health and safety. Apave also has 58 sites with MASE certification. l 2021 Safety Day: organised in April, in the form of a digital event, introduced and moderated by the Group’s
CEO, it brought together nearly 800 employees.
l Objective Zero Accident (OZA): launched in 2019,
Apave is continuing the OZA initiative for its teams, in particular through the application of the 8 safety principles. In 2021, all teams were reminded of the 8 principles.
Environmental Commitments
Our commitments Apave is committed to protecting the environment through the actions it takes, either as part of its customer assignments or as part of its activities. Environmental protection is at the heart of Apave’s business, through the management of environmental risks. On a daily basis, the Group’s experts work on behalf of their customers to protect the environment, reduce the risk of pollution, reduce the carbon footprint of their activities, preserve biodiversity, etc. Internally, Apave is working to reduce its environmental footprint and its consumption of natural resources. In 2021, Apave carried out a Carbon Footprint Assessment for the entire Group, providing a new baseline.
Our achievements in 2021
REDUCING OUR CARBON FOOTPRINT Apave entities have been carrying out a carbon assessment of their activities for several years. For comparison purposes, a review based on a common methodology was conducted in 2021. l Total emissions (scope 1, 2 and 3, including purchased products and services): 49,657 teq CO2. This represents an average of 3.96 teq CO2/employee l Excluding the “products and services purchased” category, the Group’s carbon footprint is 2.3 teq CO2/ employee
In order to reduce its carbon footprint, Apave has undertaken various initiatives, such as: l the incorporation of clean vehicles into its vehicle fleet (49% A-label vehicles, including 49 hybrids, and 86% of vehicles with A or B labels),
l taking into account the environmental impact of buildings in its real estate projects, l increasing the frequency of remote meetings.
Apave, a Socially Responsible Group
Environmental Commitment
REDUCING OUR CONSUMPTION Whether in terms of energy or paper, Apave has been working for several years to better manage its consumption. For example, paper consumption has been reduced by 23% compared to 2019 thanks to proactive awarenessraising among teams to print less and to gradually switch to digitalisation of documents. The decrease in fuel consumption underscores Apave’s policy of reducing its carbon footprint. Although the proportion of electric or hybrid vehicles is still limited, eco-driving training programs are contributing to efforts to reduce greenhouse gas emissions (see table below).
CONSUMING BETTER Purchasing: better consumption starts, in part, with better purchasing. For several years, Apave has had a Responsible Purchasing Charter, which allows it to take Throughout France, more than
Mobile teaching platforms for all load levels and multi-brand platforms for tailored practical work, allow Apave to organise training courses wherever its clients are located in France. Apave is now closed to its customers to help reduce the carbon footprint associated with travelling to training sessions!
EVCF
Key figures
2,000 have been trained …by 25 certified Apave trainers.
environmental and broader CSR criteria into account when choosing suppliers and products. For example, Apave uses eco-labelled products to clean its sites. Circular economy: Apave is also involved in initiatives that promote the circular economy. For example: l regarding IT equipment, which is one of the most used office supplies, the computers and monitors purchased are made with 30% recycled materials and are 90% recyclable. Once used, they are either recycled or reconditioned and given a second life by the service provider, l numerous educational platforms designed with materials mainly from the reuse sector come from its customers or suppliers.
Fuel
Paper
2021
6.3 million liters 9.7 l/€k TO 162.64 T 5.4 million liters 9.36 l/€k TO 161.5 T 6.5 million liters 10.3 l/€k TO 214.6 T
2020 (non-representative year – COVID-19)
2019 2021 vs 2019
-3% -6% -23%
PRESERVING NATURAL RESOURCES Waste sorting and recycling: at most Apave sites and branches, waste is sorted. For example, 1,133 print toners were collected in 2021 and sent to recycling facilities, which represents a saving of 2 metric tons of natural resources and 203 kg of CO2 avoided.
Biodiversity: 100% of the paper used by Apave comes from sustainably managed forests. In addition, some branches or local entities have set up a beehive sponsorship programme or have installed beehives at their entity, for example, at the branches in Annecy, Chambéry, Marseille, Nîmes, Montpellier, Nice, Tassin, Toulon, Toulouse and Valence, and at the Group’s headquarters in Courbevoie (92).
ADAPTING TO THE CONSEQUENCES OF GLOBAL WARMING Apave has begun a phase-out of its internal data centres in favour of external data centres that are fully backed up and secure against power loss. Apave has continued to adapt its Professional Training catalogue to take into account new expectations related to the energy and ecological transitions: l Apave has signed a partnership with EIT InnoEnergy to support the training of mechanics and electric vehicle
experts. By the end of 2021, Apave was offering and delivering 15 training courses dedicated to the ecosystem, design and operation of electric batteries, l Apave has greatly accelerated the training of EVCF (Electric Vehicle Charging Facilities) installers and operators, who must follow and pass certification training courses, l Apave trains numerous players in the energy transition:
LINKY meter installers, air conditioning or heat pump (refrigerant) installers. In total, Apave has nearly 64 training courses contributing to a safe energy transition.
TRAINING
Supporting the ecological and environmental transition
80.000
trainees trained in 2021
60 training
centers equipped for these courses Apave has adapted its Professional Training catalogue to the new expectations related to the energy and ecological transitions.
+ 60 training
courses related to the energy and ecological transitions
Apave, a Socially Responsible Group
Social Commitments
Our commitments Apave contributes to the quality of the professional life of its employees and encourages internal promotion and mobility. This is reflected in particular through: l training initiatives for employees to maintain a high level of technical expertise and to develop their skills and employability, l encouraging internal mobility, contributing to the development of versatility, l a commitment to manage the career paths of each employee within the company more proactively, l a commitment to taking on interns and work-study students with a view to passing on know-how, l a high level of recruitment, both in terms of numbers and skills, in order to support development ambitions, l increasing attention for listening to employees and involving them more closely in the company’s performance.
Our achievements in 2021
LISTENING Every two years, an extensive listening mechanism is organised throughout the Group, including internationally and in specialised entities. The last survey, in June 2020, had a high success rate (83%) and gave everyone the opportunity to express their views on their daily lives within the company and to contribute to the 2025 strategic project. The next survey is scheduled for June 2022.
FORMER Training accounts for 4.8% of the total payroll.
This ambitious policy of internal training is mainly focused on technical and safety-related professions and fields. On average, Apave provides 30.88 hours of training per employee.
In 2021, Apave invested heavily in new training courses in line with its strategic plan. For example: l a “Group Culture” module was defined and deployed between February and September 2021 with 96% of the Group’s employees, i.e., 11,878 people,
l a “Being an Apave manager” module was defined and deployed to all Group managers. In 2021, the first part on remote management was rolled out, an important issue given the significant development of remote relations in the professional world.
DIALOGUE Apave engages in a social dialogue with employee representative bodies organised around: l the CSEC (Central Social and Economic Committee) and its Health, Safety and Working Conditions Commission (CSSCT), l the Social and Economic Committee (CSE) of each of the entities, l in 2021, negotiations to define a new Common Social
Base led to the signature of 12 agreements, which were implemented on 1 January 2022, l within the framework of this social dialogue, the aspects relating to remote work and QWL were discussed at meetings.
These interactions with employee representatives totalled 192 meetings in 2021. Apave organises, via its management team, discussion sessions that allow everyone to express themselves within their entity. INTERNAL TRAINING
“Our collective culture” training module
96%
participation
78%
of participants say they are very satisfied
A participative, clear and accessible module for all! A user-friendly, participatory and innovative module that allows you to take on board and explore a number of concepts. To be repeated with other topics. A very good, lively and fun presentation. This module enables us to understand where we are heading as a Group and how we are going to get there, ambitions, means...
Training «Being an Apave manager - How to manage remotely”
85%
participation
Modules available in 6 languages: French, English, Spanish, Italian, Portuguese and Vietnamese, maximising team engagement.
Apave, a Socially Responsible Group
Social Commitments
LOYALTY Apave contributes to sustainable employment, as shown by the high rate of permanent employment contracts: 95.7% The breakdown by seniority is as follows: l less than 6 years: 41% l between 6 and 15 years: 26% l more than 15 years: 33%
In 2021, Apave set up an employee shareholding scheme. The high subscription rate (70% of employees now own 2.15% of the Group) confirms the teams’ support for the Group’s strategic project and their commitment to making it a success.
RECRUITMENT In 2021, nearly 1,650 new employees joined the Group: 1,400 through recruitment and 250 through acquisitions of external companies. For each of them, an induction, integration and training process was put in place. Apave is continuing to expand and plans to recruit 1,500 new employees in 2022.
ACTING FOR A MORE INCLUSIVE COMPANY Gender Equality l 2021 index: 94/100 l Proportion of women in the workforce: 29% Disability Apave has a joint national framework agreement on the employment and retention of disabled workers. Apave is committed to increasing the number of people with disabilities in its workforce. At the end of 2021, disabled employees represented 3.4 % of the workforce. As part of Apave’s QUALIOPI certification process as a professional training organisation, a Disability Training Advisor has been appointed with a dedicated contact address (info.handicap@apave.com). Through its website apave.com, the accessibility of training centres and courses for people with disabilities is made clear in a completely transparent manner. In addition, in-house training on welcoming people with disabilities has been provided to the teams managing professional training.
RECRUITMENT + 1,400
In 2022, the Apave Group plans to recruit 1,500 new employees in France and abroad, including 900 permanent positions. This large-scale recruitment plan concerns all the Group’s businesses and subsidiaries. The profiles sought are young graduates, managers, engineers, technicians, but also work-study students and interns in the scope of their 2- to 5- year tertiary education diplomas. Thanks to the diversity of its businesses, customers and sectors of activity, Apave offers numerous opportunities for career development and personal fulfillment, in technical, managerial and geographical terms.
Societal and Ethical Commitments
Our commitments Apave is committed to ensuring that its development brings together economic, social and environmental progress. Apave has adopted a code of ethics that applies to all of the Group’s employees and reflects its commitment to strong values: integrity, independence, competence, respect for laws and people, social and environmental responsibility. Apave’s independence is guaranteed by its COFRAC (French Accreditation Committee) ISO 17020 accreditation as a type A (third party) inspection body. As such, its ethics procedure is subject to annual audits by COFRAC. l Reference documents govern Apave’s actions, services and relations with its customers, suppliers and stakeholders l Apave also has a procedure for managing the collection of reports of facts contrary to the Code of Ethics and the Anti-Corruption Code, as well as the protection of whistleblowers
The Ethics Committee of the Board of Directors is fully involved in the monitoring of reports and facts collected within the Group.
Apave, a Socially Responsible Group Societal and Ethical Commitments
Our achievements in 20211
A “TRUSTED THIRD PARTY” POSITIONING As a recognised and accredited third-party organisation (COFRAC in France), Apave is positioned as a trusted player and, thanks to its independence, guarantees impartiality and transparency with regard to economic players (suppliers, manufacturers, etc.). This impartiality encourages its customers engage in certification or labelling (creation or obtention of certification labels) processes.
A REGIONAL PLAYER As a player in the local economy, Apave is committed to serving all its customers, regardless of their size, sector of activity or geographical location. Through its inspection activities, such as checks on children’s playgrounds and amusement parks, and its certification and labelling activities, Apave helps to make living spaces safer. Safe&Clean label: launched in 2020 during the COVID19 crisis, Apave’s Safe&Clean label enables establishments open to the public to reassure their own customers regarding the public health prevention and protection measures they have implemented. Since
the beginning of the pandemic, more than 58 customers have been awarded the label by the Apave teams.
HS2 label: In 2021, Apave continued to develop its HS2 label, which is designed to help frail people stay in their homes. A total of 191 projects have been approved since the label was created. In 2021, 17 new companies were awarded the label and 10 labels were presented at official ceremonies. In a context where the number of seniors is increasing significantly and for whom home care solutions are sought, the HS2 label is a key endorsement for all the players involved: associations, start-ups, SMEs, local authorities, etc.
HS2 LABEL
A societal approach to home care
For companies, adopting the HS2® approach guarantees seniors and people in vulnerable situations a product or service that allows them to live at home as long as possible and in the best conditions.
In 2021,
17
new label holders
21
projects committed to the HS2 approach
10
labels awarded
191
companies involved in the process since the creation of the label, i.e., 7,726 homes registered in the process Local initiatives All Apave branches are encouraged to participate in local initiatives. Examples for the year 2021 include: l participation in solidarity sports events (Nantes, Marseille, Chambéry, etc.), l mobilisation of all Apave agencies in France during the
StreetCo challenge in November 2021, which resulted in the identification of 789 obstacles, l participation in clean-up and waste-collection days.
ACTING IN FAVOUR OF INTEGRATION In partnership with temporary employment agencies, Apave trained nearly 3,500 people in 2021 in short-staffed professions, almost all of whom found employment after their training. Apave’s teams work closely with protected or adapted sectors, which are used for certain activities, such as the cleaning of green spaces (Strasbourg branch, Chartres branch, Strasbourg training centre, etc.)
RESPONSIBLE PURCHASING The Apave Group has a “responsible purchasing” charter, which means that environmental and social criteria are systematically taken into account in Group-wide consultations.
Apave, a Socially Responsible Group Societal and Ethical Commitments
The selected suppliers must also contribute to improving the safety/protection of people and goods. Since 2019, Apave has been evaluating its Top 100 suppliers via the Ecovadis platform.
CSR RATING/EVALUATIONS Apave has been evaluated by the independent organisation Ecovadis. Its score, 66 in the GOLD category, places Apave among the top 4% of companies in its category and top 8% of all companies evaluated by Ecovadis (see details below). Apave also received the A+ green index, a label issued by the public and private hospital purchasing centre (CAHPP).
Details of the Ecovadis evaluation:
COMMUNICATION
Sharing our knowledge and expertise with our customers
As an expert in risk management, Apave publishes yearly compendiums aimed at deciphering regulations related to environmental protection, in order to improve practices and raise team awareness. In 2021, the publications on “RE 2020 and the construction of the future”, and “Low-carbon strategy and greenhouse gas reduction” were downloaded nearly a thousand times from the Apave website. Every year, Apave publishes the “Your regulatory obligations“ guide to help customers better understand sometimes complex regulations and implement them in their companies to ensure the safety of their customers, the people who work for them, industrial assets and the environment.
A true Apave bestseller, the guide “Your regulatory obligations” has been distributed to nearly 8,000 people and downloaded nearly 2,000 times from our website.
2021 Non-Financial Performance Statement
This chapter of the report aims to meet the non-financial reporting requirements defined by the decree dated 9 August 2017, which transcribes the European Union Directive 2014/95 into French law. The scope of this reporting corresponds to that of the consolidated financial statements (see chapter on the methodological memo).
