Council Highlight: Warranty Management Council

The OESA 2022 Comparative Analysis of North American OEM Warranty Programs is now available!

Ginger Juncker

Vice President, Programming 248.430.5953 │ gjuncker@oesa.org

Warranty Professionals and those seeking insight on OEM Warranty Programs are invited to learn more about the !

OESA Comparative Analysis of North American OEM Warranty Programs. This publication is the work of the OESA Warranty Management Council (WMC), a group of quality and warranty professionals working within the automotive supplier community. The 2022 update maintains the same intention as early documents: to address suppliers’ ability to proactively manage the complexity of commercial warranty terms and customer programs. The document, updated every 3 to 5 years, compares warranty terms, process, parts return, and general information for the various OEM warranty programs.

This Comparative Analysis analyzes the OEM warranty management programs in North America for BMW, Ford Motor Company, General Motors, Mercedes-Benz Group, Nissan, Stellantis, Subaru, Toyota, and Volkswagen. The publication also includes an analysis produced by Clark Hill PLC.

This year's update has been formatted for easier use, allowing users to filter the data. It is available in electronic form for OESA Members. (Members must sign a license agreement as part of the purchase.)

A special appreciation to Joe Zaciek, OESA.

This update would not have been feasible without the tremendous work and support of the following WMC members: Claudinei Pincinato (Schaeffler Group) Paul Garand (Multimatic) Matt Dhom (Flex-N-Gate) Michael Hirt (Warranty Consultant) Wendy Pewinski (Magna) Catherine Lubchenko (Inteva Products) Katie Altman (Inteva Products) Jason Payne (JP Strategy & Intelligence) John Connell (Neapco) Richard Kim (Hanon Systems) David Thacker (Webasto Group) Melody Dowell (Carlex) Linda Watson (Clark Hill PLC) Dan Dulworth (Clark Hill PLC)

The Warranty Management Council (WMC) is an automotive-centric forum for warranty professionals to discuss unique topics in their field, such as warranty management data systems and cost recovery processes. OEM representatives are invited to address the group at quarterly meetings. The WMC champions this comparative analysis of OEM warranty programs and supports the warranty audit process certification with AIAG. WMC members have also created other files and resources to help warranty professionals in their roles. If you are not yet a member and would like to join, please reach out to Ginger Juncker at gjuncker@oesa.org.

Click here to order your copy of the OESA Comparative Analysis of North American OEM Warranty Programs 2022.