Impact Report 2020-2021

2020-2021

I M PA C T R E P O R T ODU HOUSING & RESIDENCE LIFE

MONARCH PRIDE Housing & Residence Life at Old Dominion University is proud to provide quality student-centered residential experiences based on student success and community building. It is our endeavor to support students in development of self, interpersonal relationships, academic success, and inclusivity.

Our extraordinary team continuously engages with students to improve and enhance our programs, services and experiences while responding with tailored ingenuities that meet the unique needs of our students. Our approach includes professional expertise, national best practices, and university-wide initiatives.

The 2019-2020 academic year was a successful year for the Housing & Residence Life department as we celebrated the success of our student and also navigated a challenging time with the COVID-19 global pandemic.

As you continue to explore the many outstanding achievements from 2019-2020 in this report, it is my hope that our value of students and pride in providing the

Bridget Weikel, Ph.D. Associate Vice President for Learning Student Engagement and Enrollment

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best residential experience for all Monarchs shines through.

REIGN ON!

W H AT ’ S I N S I D E ?

M I S S I O N & VIS IO N. . . . . . . . . . . . . . ........................................ . . . . . . . .

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D E P A R T M ENT G O ALS . . . . . . . . . . ................................................. 5 G OAL 1. . . . . . . . . . . . . . . . . . . . . . . .................. 6 G OAL 2. . . . . . . . . . . . . . . . . . . . . . . .................. 8 G OAL 3. . . . . . . . . . . . . . . . . . . . . . . ............... 1 0 G OAL 4. . . . . . . . . . . . . . . . . . . . . . . ............... 1 2 L I V I N G - L EAR NING / THEME COMM UNI T I ES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 4 OU R D E P AR TMENTS . . . . . . . . . . . . .................................................. 1 6 ON - CA M PUS PAR TNER S . . . . . . . .................................. . . . . . . . . . . . . . . . 1 8 OU R T E A M. . . . . . . . . . . . . . . . . . . . . . . . . . ................................................. 2 0

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OUR VISION Housing & Residence Life will be a premiere livinglearning community.

OUR MISSION Housing & Residence Life provides an inclusive residential experience in a safe, well-maintained community that supports academic excellence, fosters personal development, and promotes student success.

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DEPAR T MEN T GOAL S GOAL ONE

High quality student services will be provided through residential facilities that are well-maintained, conducive to academic success, and include timely response to maintenance concerns.

GOAL TWO

GOAL THREE

Housing & Residence Life staff will provide a positive customer service experience for residential students and families.

Students will achieve active learning, engagement, and career outcomes as well as develop and enhance their academic achievement, identity, and integration into the diverse Monarch Community, as a result of the residential experience.

GOAL FOUR

Students will gain leadership and development of personal skills that promote career outcomes as a result of leadership opportunities or student employment.

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GOAL ONE

High quality student services will be provided through residential facilities that are well-maintained, conducive to academic success, and include timely response to maintenance concerns.

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ACHIEVING GOAL ONE

SOCIAL MEDIA Housing & Residence Life’s Instagram page saw an 84.3% reach increase through a concerted effort to promote the features, quality and benefits of our Living-Learning/Theme Communities.

BRANDING ODU Housing & Residence Life branding continued to roll out across our facilities including exterior flags, graphics in community lobbies, and new wayfinding signage.

WORK ORDER SYSTEM Through the new work order system, Facilities Management assisted Administrative Services with completing over 10,000 work orders to keep our residence halls and apartment communities running smoothly.

FA C I L I T I E S AT F I V E The Administrative Services team invited students for the Facilities at Five program to enhance the facility experience with HRL while listening to feedback and gathering recommendations for Whitehurst renovations to improve satisfaction.

F A CI L I TY RENO VA TI O N P RO J ECTS U NIV ER S IT Y V IL L A G E 3 painting, flooring, signage, and branding graphics U NIV ER S IT Y V IL L A G E 4 painting, flooring, signage, and branding graphics

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GOAL TWO

Housing & Residence Life staff will provide a positive customer service experience for residential students and families.

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ACHIEVING GOAL TWO MOVE IN The Move-in Experience from Wednesday, August 26 through Sunday, August 30 allowed for more days and more choice. Students chose their move in day and time that worked for them.

H O U S I N G P O R TA L The Housing Portal is an online onestop shop for customer service for students with their housing needs.

Housing application partial waivers, move-in timeslot selection, petition to release forms, and more are all found within the Portal.

R O O M C H A N G E A N D S WA P S In response to student need, HRL provided the opportunity for students to swap and change rooms for an extended period of time during each semester. The process opened the third week of September and stayed open until the first week of November and was available spring semester from late January to early April.

C U S TO M E R S E R V I C E While assisting and monitoring the daily phone calls and department email account, the office assistants at the HRL front desk engaged with students and parents and were able to give useful, consistent information. This team did an amazing job providing excellent customer service while fielding important and frequently asked questions.

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GOAL THREE

Students will achieve active learning, engagement, and career outcomes as well as develop and enhance their academic achievement, identity, and integration into the diverse Monarch Community, as a result of the residential experience.

ACHIEVING GOAL THREE CO M M U N I T Y O U T R E A C H Residence education provided virtual academic workshops and engaged students through social media platforms to assist students through asynchronous learning challenges. Workshops and social media posts highlighted planning for success (time management and productivity), navigating Degree Works, studying and writing tips, how to take notes efficiently and more!

Workshop attendance included over 120 students while social media engagement yielded over 1,000 views.

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S TAY I N G CO N N E C T E D Housing & Residence Life supports students’ academic success by reaching out to students with early action reports indicating concerning semester grades. The team reached out to over 190 students each semester through letters, phone calls, and door knocks.

CO M M U N I T Y E X P E R I E N C E S Offered over 369 community experiences resulting in over 14,614 student participations, which included 67 programs with campus partners.

ACADEMIC WORKSHOP SERIES This did not happen in 2020-2021. Instead can we make this bullet point about Academic Workshop Series that was hosted throughout the fall semester? The series consisted of a budgeting 101, Planning for success: Time Management 7 Productivity, Degreeworks Workshop, and study tips tabling. In total we had 52 participants.

IN-HALL ADVISING We hosted In-Hall Advising sessions with the Student Success Center in our residence halls.

A total of 40 students participated.

C A L L I N G C A M PA I G N We completed our Fall end of semester Calling Campaign to all first year students, reducing the number of non-registered students from 1,261 to 450. We were able to make 2,248 total calls and intentional conversations.

S H I N I N G U P S AT U R D AY S We hosted Shining Up Saturdays four consecutive weekends between March and April. ___ students participanted, including one student who was onboarded as an Office Assistant from his outstanding work ethic. This opportunity provided students a hands-on

V I R T UA L H O U S E C A L L S Our annual House Calls event, focused on educating students about registration, submitting work orders, financial aid deadlines and successfully reached 194 first-year and new transfer students.

I N T E N T I O N A L CO N V E R S AT I O N S Resident Assistants completed intentional conversations for the fall semester and reached 2,538 unique students, which is 81% of our residents.

L AT E N I G H T B R E A K FA S T HRL, co-sponsored with Monarch Dining, hosted two Late Night Breakfast events (Dec. 10 & April 28) with over 500 students in attendance between the fall and spring offerings.

“I saw Shining Up Saturdays posted in the University Announcements. I wanted to make good use of my time, be active and be outside, so I signed up to help. HRL staff were so friendly and I had some great conversations with other students while cleaning. It was a very positive experience!

I was fortunate to land a job with HRL due to my true interest in helping/giving back.”

- Michael Wetzel, HRL Office Assistant

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GOAL FOUR

Students will gain leadership and development of personal skills that promote career outcomes as a result of leadership opportunities or student employment.

T H E TO P F O U R R E S P O N S E S S T U D E N T S I N D I C AT E D T H AT T H E I R R E S I D E N T A S S I S TA N T DOES WELL WERE: • H AV ING A PR E SEN CE ON T HEIR R E SIDEN CE H A L L FL OOR • “E V ERY T HING” • C OMM UNIC AT ION • R OL E M ODEL ING F OR O T HER S T UDEN T S

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ACHIEVING GOAL FOUR S T U D E N T S TA F F For the spring semester, we onboarded 23 new student staff members.

R E S I D E N T S S AY...

HIRING INTERNS Residence Education participated in 30 interviews for summer interns through the ACUHO-I process for four intern positions.

S T U D E N T S TA F F O U T R E A C H Student staff members with academic challenges received individual outreach from the Residence Education team to share resources and support for improving academic success.

G R E AT P OT E N T I A L HRL received over 300 student interests for Resident Assistant and Desk Staff positions for 2021-2022. We interviewed over 100 students for 2021-2022 student staff positions.

TO W N H A L L M E E T I N G The Resident Assistant Delegation and the Residence Hall Association hosted a Town Hall Meeting during the fall semester with University Leadership to share and learn more about opportunities concerning the residential student experience.

Resident Assistants play an important role in the Housing & Residence Life experience.

Students responding to the survey Somewhat Agreed to Strongly Agreed that their RA:

87%

90%

Sets a positive example for students

Shows respect to all community members

82%

Creates a floor environment that is conducive to sleeping.

88% Shows enthusiasm for their position and their role

85%

Creates a floor environment that is conducive to studying.

Students responding to the survey Somewhat Agreed to Strongly Agreed that as a resource, their RA:

90% Is approachable; I could go to them with a concern or a problem

88% Encourages University involvement (getting involved in the residence hall, joining clubs or organizations at ODU)

88% Is willing and able to provide resources for academic concerns if I ask

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LIVING-LEARNING/THEME COMMUNITIES

The top five responses students participating in Living-Learning/ Theme Communities described their experience to be:

A Positive Experience Socially Supportive Academically Supportive Fun! Having Similar Interests as Other Student

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Students participating in a Living-Learning Community have the support of a Peer Mentor. Students responding indicated that Peer Mentors do the following well:

R E S I D E N T S S AY...

Students participating in the Living-Learning Communities indicated they somewhat agreed to strongly agreed that their community has improved: My sense of belonging in the ODU Community My connection to the University and peers My awareness of academic and campus resources

HELPER Peer Mentor Assists Residents with Personal and School Issues

CO M M U N I C AT I O N Speaks with Students Regularly

My ability to apply content from my courses to real life situations

My ability to solve problems

EVENT PLANNING Organizes and Plans or Takes Residents to Events on Campus

SUPPORTIVE Supports Student Needs and Encourages Questions

My awareness of potential careers in my major

RESOURCEFULNESS Knowledge of Campus Resources

85% 93.68% 90.48% 74.15% 74.15% 81.63%

O U R S T U D E N T S’ O W N W O R D S : “I’ve had a good experience meeting people who are first-generation students like me. I felt that I already had a connection with them because of the LLC and that’s been great so far. I am happy to be a part of this Living-Learning community. “ “The LLC has allowed me to get quickly accumulated to the campus and its resources. It is filled with people who are willing to help and are very friendly.”

A CC E S S I B I L I T Y / A P P R O A C H A B I L I T Y Students Know Where to Locate their Peer Mentor and Are Comfortable Going to Them

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OUR DEPAR T MEN T S A D M I N I S T R AT I V E S E R V I C E S Lead by the Director, the team consists of Assistant Directors, Managers, Supervisors as well as student workers. Through excellent customer service, student interaction and communication, the goal of Administrative Services is to support residential students’ success through Marketing and Communication, facility operating and Summer Conference Services.

B U S I N E S S O P E R AT I O N S Lead by the Director, the Business Operations team consists of Associate Director and Managers in financial operations, Assistant Director and Manager in Assignments, and Coordinator for IT. Our goal is to provide excellent information, processes, and customer service to students in the areas of occupancy management and financial operations.

R E S I D E N C E E D U C AT I O N Lead by the Director, the team consists of the Associate Director that supports the day to day operations; 2 Assistant Directors that manage the first year and upper-class communities; 1 Assistant Director, Coordinator, and Graduate Student that supports academic initiatives; Residence Hall Directors that manage the daily operations and provides student support within each community; Assistant Hall Directors that support daily operations; 1 Night Desk Manager that supports safety management in the community; and a host of student employees that include Resident Assistants, Desk Receptionists, and Night Desk Receptionists. Residence Education supports student success by building community among residents and providing care.

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MEET OUR DIRECTORS A D M I N I S T R AT I V E S E R V I C E S Taryn Boone, Director of Administrative Ser vices, is a customer service, marketing, communications, hospitality and higher education professional with a decade of successful higher education and more than two decades of proven success in the hospitality industr y.

B U S I N E S S O P E R AT I O N S Nicole Kiger is the Director for Business Operations in Housing & Residence Life. In this role, she oversees the areas of Fiscal Operations and Budgets, Assignments, and IT. Nicole has spent her career at ODU and prior to her work in Housing & Residence Life, Nicole was the Director of Leadership and Student Involvement.

R E S I D E N C E E D U C AT I O N Sarah Hart, Interim Director of Residence Education, has worked in housing programs at several institutions including Florida State University, University of South Florida, University of Central Florida, and Western Illinois University. She has additionally worked for private schools in admissions and financial aid positions.

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CAMPUS PAR T NER S • AMERICAN RED CROSS OF NORFOLK

• ODU PD

• B AT T E N C O L L E G E O F E N G I N E E R I N G & TECHNOLOGY

• OFFICE OF EMERGENCY MANAGEMENT

• CAREER DEVELOPMENT SER VICES • CENTER FOR ACADEMIC ADVISING & A C A D E M I C PA R T N E R S H I P S • CENTER FOR CYBERSECURITY R E S E A R C H & E D U C AT I O N • C E N T E R F O R H I G H I M PA C T PRACTICES

• OFFICE OF FINANCE • OFFICE OF PROCUREMENT SERVICES • OFFICE OF RISK MANAGEMENT • O F F I C E O F H E A LT H P R O M O T I O N S • O F F I C E O F I N T E R C U LT U R A L R E L AT I O N S

• C E N T E R F O R M A J O R E X P LO R AT I O N & MANE CONNECT SUCCESS COACHING

• O F F I C E O F I N T E R N AT I O N A L PROGRAMS

• C O L L E G E O F H E A LT H S C I E N C E S

• OFFICE OF STUDENT CONDUCT & ACADEMIC INTEGRITY

• COLLEGE OF SCIENCES

• PERRY HONORS COLLEGE

• COUNSELING SERVICES

• R E C R E AT I O N & W E L L N E S S

• D A R D E N C O L L E G E O F E D U C AT I O N

• S A F E S PA C E C O M M I T T E E

• ENGLISH LANGUAGE CENTER

• STROME COLLEGE OF BUSINESS

• LEADERSHIP & STUDENT I N V O LV E M E N T • LEARNING COMMONS/UNIVERSITY LIBRARIES • MONARCH DINING (ARAMARK) • O D U AT H L E T I C S • ODU MAIL CENTER

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• O F F I C E O F E N V I R O N M E N TA L H E A LT H & SAFETY

• STROME ENTREPRENEURIAL CENTER • STUDENT ENGAGEMENT AND ENROLLMENT SERVICES • STUDENT OUTREACH & SUPPORT (SOS) OFFICE • WOMEN’S CENTER • UNIVERSITY CARD CENTER • Y W C A T R A I N I N G PA R T N E R S H I P

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OUR TEAM P R O F E S S I O N A L S TA F F

BRIDGET WEIKEL ASSOCIATE DEAN OF STUDENTS

SHREE HOLMAN FISCAL TECHNICIAN FOR ACCOUNTS RECEIVABLE

MITCHELL BURKET RESIDENCE HALL DIRECTOR VIRGINIA/IRELAND

DONNA WILLIAMS ASSISTANT TO ASSOCIATE DEAN OF STUDENTS & DIRECTOR OF ADMINISTRATIVE SERVICES

SHENELL WHITE FISCAL SERVICES MANAGER

PHILLIP CANNON RESIDENCE HALL DIRECTOR DOMINION/ FRANCE

TARYN BOONE DIRECTOR OF ADMINISTRATIVE SERVICES LESLIE SHARPE ASSISTANT DIRECTOR OF CONFERENCE SERVICES TERRY DURKIN FACILITIES MANAGER ALAN FLYNN FACILITIES COORDINATOR NICOLE KIGER DIRECTOR OF BUSINESS OPERATIONS AMANDA MARTIN ASSISTANT DIRECTOR OF BUSINESS OPERATIONS ZACHARY HARRISON ASSIGNMENTS COORDINATOR RANDI GARZA ASSOCIATE DIRECTOR FOR FISCAL OPERATIONS

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MARGARIE GODFREY BUSINESS OPERATIONS MANAGER SARAH HART INTERIM DIRECTOR FOR RESIDENCE EDUCATION KHALID BUESHI MANAGER OF RESIDENTIAL NIGHT DESK RECEPTIONISTS DAN ZIMMERMAN ASSISTANT DIRECTOR FOR ACADEMIC INITIATIVES MELISSA OVERTON ASSISTANT DIRECTOR FOR RESIDENCE EDUCATION APARTMENT/UPPER-CLASS COMMUNITIES JUSTIN SHREVE ASSISTANT DIRECTOR FOR RESIDENCE EDUCATION FIRST-YEAR COMMUNITIES PACHIA MARTIN COORDINATOR FOR ACADEMIC INITIATIVES

MATT FITZPATRICK RESIDENCE HALL DIRECTOR WHITEHURST/OWENS HANNAH LEOPOLD RESIDENCE HALL DIRECTOR POWHATAN APARTMENTS RUPERT NEISH II RESIDENCE HALL DIRECTOR SCOTLAND/THE INN STEPHANIE REILEY RESIDENCE HALL DIRECTOR WHITEHURST/ROGER HALL ADAYA STURKEY RESIDENCE HALL DIRECTOR GRESHAM/ FOUNDATION HOUSE/NUSBAUM APARTMENTS PETRA SZONYEGI RESIDENCE HALL DIRECTOR ENGLAND MATTHEW WAGNER RESIDENCE HALL DIRECTOR UNIVERSITY VILLAGE

G R A D U AT E S TA F F

TAYLOR BABBS ASSISTANT HALL DIRECTOR VIRGINIA/ IRELAND

STEFFON JONES ASSISTANT HALL DIRECTOR WHITEHURST

JACLYN BOKOWSKY ASSISTANT HALL DIRECTOR POWHATAN APARTMENTS

ELEANOR RITZMAN ASSISTANT HALL DIRECTOR UNIVERSITY VILLAGE

CHRISTINE CHARETTE ASSISTANT HALL DIRECTOR DOMINION/ FRANCE

AMANDA SANDLEY ACADEMIC INITIATIVES & RESEARCH

KENZIE DANCE SUMMER INTERN CONFERENCE SERVICES DERRICK HEISE SPECIAL TRAINING PROJECTS RAVEN JACKSON ASSISTANT HALL DIRECTOR GRESHAM & FOUNDATION HOUSE

ANNABELLE SOWAH ASSISTANT HALL DIRECTOR OWENS SAMUEL WILKINS ASSISTANT HALL DIRECTOR SCOTLAND OTIS WILLIAMS ASSISTANT HALL DIRECTOR UNIVERSITY VILLAGE BRANDON YOUNG ASSISTANT HALL DIRECTOR ROGERS

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LOVE WHERE

YOU LIVE.

HOUSING & RESIDENCE LIFE

1 20 8 Virginia Ho u s e 4 60 3 E l k ho r n Avenu e N o r fo l k , VA 23 52 9 (75 7) 68 3-4 28 3 ho u s ing @ o du. edu odu.edu/housing

LOVE WHERE YOU LIVE.