ODU HRL 2018-2019 Impact Report

impact report Housing & Residence Life 2018-2019

Love Where You Live.

Dear Monarch Community, Housing & Residence Life at Old Dominion University is proud to provide quality student-centered residential experiences based on student success and community building. It is our endeavor to support students in development of self, interpersonal relationships, academic success, and inclusivity.

Our extraordinary team continuously engages with students to improve and enhance our programs, services and experiences while responding with tailored ingenuities that meet the unique needs of our students. Our approach includes professional expertise, national best practices, and university-wide initiatives.

The 2018-2019 academic year modeled our vision to provide a premier living learning residential experience, and also featured new and exciting enhancements.

With over 906 programs during the year, there was no shortage of engagement activities for our students.

Our facilities’ experience was enhanced with Fill It Out Fridays and Facilities at Five information sessions while our Business Operations team afforded students the opportunity to participate in a Community Showcase prior to Return Housing selection. In addition, our student leaders and professional staff continued to develop their skill sets through numerous trainings and leadership opportunities while serving our 4800 students.

As you continue to explore the many outstanding achievements from 2018-2019 in this report, it is my hope that our value of students and pride in providing the best residential experience for all Monarchs shines through.

Reign On!

LOVE WHERE YOU LIVE.

Bridget Weikel, Ph.D.

Associate Dean of Students for Housing & Residence Life and Recreation & Wellness

CONTENTS Our Mission & Vision Administrative Services Business Operations Residence Education Department Goals Goal 1 Goal 2 Goal 3 Goal 4 Meet Our Students

By The Numbers Living-Learning Communities Partners of HRL Professional & Graduate Staff

4 6 8 10 12 14 16 18 20 22 23 24 28 30 3

OUR MISSION Housing & Residence Life provides an inclusive residential experience in a safe, well-maintained community that supports academic excellence, fosters personal development, and promotes student success.

OUR VISION Housing & Residence Life will be a premier living learning community.

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LOVE WHERE YOU LIVE Housing & Residence Life is committed to upholding our mission and vision through serving with a student-centered approach. Students are encouraged to participate in their communities through programming, socializing, and sharing their voices. Our students have influenced decisions and changes throughout all of Housing & Residence Life. Through service and learning, ODU HRL is devoted to making our communities the best place to Love Where You Live!

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ADMINISTRATIVE SERVICES Administrative Services proudly supports Housing and Residence Life in the areas of facilities, marketing, communications, conferences, special events and more!

Lead by the Director, the team consists of Assistant Directors, Managers, Supervisors as well as student workers. Through excellent customer service, student interaction and communication, the goal of Administrative Services is to support residential students’ success. The team is diligently working and eagerly awaiting the August 2020 opening of Owens House; Housing & Residence Life’s newest residence hall!

It is my sincere hope to inspire, mentor and positively impact the lives of students through my work. As a team, we are committed to maintaining a positive environment that values diversity and creativity while fostering meaningful relationships. At all times we strive to provide a high quality of university life for the entire ODU family built on a foundation of caring, integrity, ethics and respect.

Taryn Boone

2018-2019 Director of Administrative Services

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WHAT WE DO The Administrative Services Team fosters and develops student interactions through customer service, communication, marketing, human resources, technology and facilities management. These efforts also assist with retention programs, effective policies and procedures and overall student success. Our team assists with the coordination and development of department-wide missions and goals while cultivating an atmosphere of cooperation, open communication and teamwork. To best serve the over 4,800 students living on-campus; Administrative Services helps develop short- and long-term facility replacement and renovation plans, budgets, and establishes partnerships throughout the University to make Housing and Residence Life an integral part of the student success experience.

FACILITIES AT FIVE Facilities at Five launched in the Fall of 2018 as a bi-weekly forum for residential students to meet with the Administrative Services team and share feedback regarding continuous enhancements to the residential facilities at ODU.

POWHATAN RENOVATIONS Powhatan Apartment renovations were completed with over $3 million investment in interior enhancements and new roofs for the all buildings in the community.

FILL IT OUT FRIDAYS Fill It Out Fridays provided ongoing outreach to educate and promote the University’s work order system, improve communication about facility concerns, and engage to better support our students.

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BUSINESS OPERATIONS Business Services diligently supports Housing and Residence Life in the areas of Assignments and Occupancy, as well as accounting and budgeting!

The Business Operations unit contains both Assignments and Occupancy Management and Financial operations of Housing & Residence Life. Serving over 4800 students on campus, Business Operations provides excellent customer service to support a student’s academic success while living on campus.

Extremes are easy. Strive for balance. ODU taught me that consistent actions create consistent results. Your reputation is not who you are in a moment, but who you are over time.

Dawnita Smith

2018-2019 Director of Business Operations

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WHAT WE DO The Assignments/Occupancy Management area oversees the application processes for all classifications, proactively develops and updates standard operating procedures and works closely with university partners. This area also analyses assignments procedures, determines occupancy models for future academic years and assists with IT related inquires in an effort to improve the student housing exper ience. Additionally, the Assignments/Occupancy Management area is responsible for assignments related tasks, including but not limited to, room changes, processing deposit waivers, criminal background reviews and disseminating current housing information. Â The Financial Management area oversees the accounting and budgeting processes. The accounting functions include the processing of financial transactions, accounts payable, accounts receivable, billing, payroll, cash handling, and procurement. This area ensures that adequate and appropriate internal controls are in place to ensure full accountability of financial processes. Additionally, the Financial Management area develops sound policies and procedures for effective management of departmental fiscal operations and ensures a student-centered focus consistent with the departmental philosophy.

COMMUNITY SHOWCASES The Business Operations team introduced Community Showcases during the spring semester, providing returning students the opportunity to tour three upper-class residential communities prior to completing their Housing Application for the upcoming academic year.

SYSTEM ENHANCEMENTS Staff management systems were enhanced this year with the introduction of an online time clock system to assist with staff scheduling and time tracking.

STAFF INVESTMENTS Staff investment in their professional development enhanced knowledge and supported continuous improvement as members completed the Certificate of Financial Management at ODU and the Leadership & Management Development Certificate Program at ODU.

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RESIDENCE EDUCATION Residence Education proudly supports Housing & Residence Life in the areas of Academic Initiatives, training, recruitment safety and security, policies and accountability, overall care to each student, programmatic events and more!

Lead by the Director, the team consists of the Associate Director that supports the day to day operations; 2 Assistant Directors that manage the first year and upper-class communities; 1 Assistant Director, Coordinator, and Graduate Student that supports academic initiatives; Residence Hall Directors that manage the daily operations and provides student support within each community; Assistant Hall Directors that support daily operations; 1 Night Desk Manager that supports safety management in the community; and a host of student employees that include Resident Assistants, Desk Receptionists, and Night Desk Receptionists. Residence Education supports student success by building community among residents and providing care.

I absolutely love the meaningful connections we get to have with our on campus students. As a team, we have the opportunity to significantly impact the lives of our students by creating a safe and welcoming space that they can call home. It is my goal to serve as a catalyst for change and extend myself to each student to ensure that they have a positive living experience at ODU.

Brittany Blount

2018-2019 Director of Residence Education 10

WHAT WE DO The Residence Education Team is committed to providing an alternative approach to learning in each residence hall. With emphasis on student success and community, we seek opportunities to foster growth in the areas of personal identity, academics, inclusion, and relationships with others. Our team provides essential resources to our on campus students that contribute to quality learning and development in collaboration with campus partners. Residence Education is focused on continuing to enhance the ODU Residential Experience by ensuring that every resident feels a sense of belonging to the Monarch community, develops a connection to fellow residents within their floor or community, and lives in a comfortable space that is conducive to studying and interacting with peers. Our goal is to create a community where our students are supported, exposed to positive experiences, and love where they live.

HOUSE CALLS House Calls, a partnership with University faculty and staff, welcomed students in the fall semester providing university resources and making a point of contact with students during the spring semester to encourage registration, return housing applications, and check on students’ engagement at the university. This year over 1,900 students were reached!

OUTREACH

STUDENT SUCCESS

PROGRAMMING

Student outreach for registration during the fall and spring initiatives included 2,897 outreach points. Strategies were employed to connect with students and offer guidance, answer questions, and direct students to course registration for the upcoming semester.

Students’ academic success is important to Housing & Residence Life. Initiatives including Early Grade Alert outreach for students demonstrating academic concerns in courses, Peer Advising in the residence halls, In-Hall Academic Advising, and averaging over 1,000 students, the semester Late Night Breakfast all supported ODU students this past year.

The Residence Education program highlights learning goals of self, relationships, academics, and inclusion through intentional conversations and programming.

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DEPARTMENT GOALS

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High quality student services will be provided through residential facilities that are well-maintained, conducive to academic success, and include timely response to maintenance concerns.

1

Housing & Residence Life staff will provide a positive customer service experience for residential students and families.

2

Students will achieve active learning, engagement, and career outcomes as well as develop and enhance their academic achievement, identity, and integration into the diverse Monarch Community, as a result of the residential experience.

3

Students will gain leadership and development of personal skills that promote career outcomes as a result of leadership opportunities or student employment.

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OWENS HOUSE

ODU’s newest Residence Hall broke ground in 2019. Construction is underway and progressing well— look forward to Owens’ debut in the Fall of 2020!

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DEPARTMENTAL GOALS:

GOAL ONE High quality student services will be provided through residential facilities that are well-maintained, conducive to academic success, and include timely response to maintenance concerns.

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WE ACCOMMODATE OVER

4800 STUDENTS IN

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RESIDENTIAL COMMUNITIES WITH

13,570

DONATE IT...

DON’T DUMP IT At the end of each year, we facilitate a program called “Donate it…Don’t Dump It” where we collect personal items and food from students before they leave. These items would normally go into the dumpster and then into the landfill. This year we collected over 15,000 pounds of personal items and they were donated to support the Children’s Hospital of the Kings Daughters and Habitat for Humanity.

We also collected 1,245 pounds of food that was donated to the Foodbank of South Hampton Roads.

WORK ORDERS COMPLETED

OUR COMMUNITIES Our residential communities range from traditional residence halls and suites to fully furnished apartments. We support our residents in these communities with a facilities staff of 42 that work to provide clean, safe and well-maintained environments allowing the students to be successful in their academic, community and social endeavors. This past year, the facilities staff completed over 13,570 work orders that ranged from changing light bulbs and fixing dripping faucets to repairing broken pipes and responding to storm damages.

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DEPARTMENTAL GOALS:

GOAL TWO

Housing & Residence Life staff will provide a positive customer service experience for residential students and families.

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SURVEY SAYS...

We recognize and support the value of a positive residential experience while students live at ODU. As we strive to provide a student’s home away from home, their satisfaction and connection with our communities contributes to their overall success at ODU. With a 37% response rate on the Resident Feedback Survey, responses included agreement rates at:

80%

FEEL SATISFIED WITH THEIR ON-CAMPUS LIVING EXPERIENCE

79%

FEEL THEY LEARNED TO POSITIVELY INTERACT WITH PEOPLE WHO ARE DIFFERENT THEN THEMSELVES

80%

FEEL MORE CONNECTED TO THE ODU COMMUNITY

72%

FEEL THEIR ABILITY TO RESOLVE CONFLICTS ENHANCED

80%

FEEL LIKE THEY BELONG AT ODU

MOVE IN During the week of August 20th, HRL welcomed over 4800 students during Move In, spanning over five days with over 300 volunteers and staff.

RAIN OR SHINE Hurricane Florence was an unwelcome guest targeting our campus during the fall semester. The Housing & Residence Life department supported the University in assisting students with evacuation information and providing support to those students in need of transportation.

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DEPARTMENTAL GOALS:

GOAL THREE Students will achieve active learning, engagement, and career outcomes as well as develop and enhance their academic achievement, identity, and integration into the diverse Monarch Community, as a result of the residential experience.

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DEPARTMENTAL GOALS:

GOAL FOUR Students will gain leadership and development of personal skills that promote career outcomes as a result of leadership opportunities or student employment.

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The Residence Education team participates in a 360 evaluation process with student employees with full time professional staff. Skills gained through this experience not only include positive and constructive feedback but also support the importance of how to communicate this feedback.

MEET KAYLANI

HRL STUDENT STAFF

BY THE NUMBERS

74

Desk Receptionists

45

10

Summer Conferences Assistants

137

Night Desk Receptionists

Resident Assistants

16

5

Office Assistants

Summer Interns

12

6

Peer Mentors

13

Graduate Assistants

Residence Hall Association Members

318 Total Students Employed

by HRL

I have had the pleasure of both living and working in Scotland House. I lived here my first year in college, my experience was so wonderful that I had to join the team! I had a wonderful relationship with not only my RA, but all of the RA’s in the building. They each were very accessible, warming and personable.

There was never a dull moment; Scotland House RA’s would host 2-3 programs for students like myself to attend. Being an out of state student it was a tough adjustment, but programs and study sessions made it easy to meet new friends and build strong relationships. My RA Dylan recommended that I apply for the position. I applied and was privileged to join the Scotland and England House staff. I love love love my team! I could not ask for a better supervisor and team!

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MEET OUR STUDENTS

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MEET MELVIN

MEET ALEX

During my time here at ODU, I have flourished in many ways. In my freshmen year, I joined Student Government Association which taught me how to become a better leader and advocate for others. Also during my freshman year, I started an organization called Foster-U which helps youth in foster care. Without the support of amazing individuals like Taryn Boone, I would not be where I am today. My time living and studying here at ODU has been nothing short of amazing. I am super excited to see where ODU takes me next!

Being the Peer Mentor for the ROTC LLC has been a highlight in my time here at ODU. Working with freshmen Midshipmen and Cadets has been extremely fulfilling and educational, and has helped me to develop professionally and academically.

Learning how to hold myself accountable and help set the example for my students has pushed me to become a better student and a better leader. As an aspiring Marine Corps Officer, getting experience in leading like-minded people has provided me with the opportunity to understand different learning styles and appreciate the diversity of my community.

BY THE NUMBERS

107%

Fall 2018 Occupancy was at a record high with 4,859 students provided oncampus housing.

906

The total number of Engagement Opportunities

318

In 2018/2019, HRL employed 318 students.

461

Theme Community/ LLC Participants

46%

Residents are Female

54%

Residents are Male

19,115

Total Participation in engagement opportunities

26%

Residents are First Generation

Residents are out of state SENIOR

9%

JUNIOR

11%

SOPHOMORE

20%

FRESHMAN

60%

11%

Residential Students’ Grade Point Average in each class, Freshmen, Sophomore, Junior, and Senior averaged higher than off campus students during the Fall 2018 academic semester.

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LIVING LEARNING COMMUNITIES Living-Learning Communities (LLCs) provide students the opportunity to live and engage other students who have similar academic, professional, and/or co-curricular interests. LLCs require enrollment in specific courses (outlined below). Research shows students who participate in LivingLearning Communities are more engaged, transition to college better, and have greater satisfaction with the overall college experience. Living in one of these communities will provide a unique livinglearning experience that connects you to the ODU community while achieving student success.

Living-Learning Communities have been a dynamic part of the residential experience at ODU for a number of years. Students often share how much more involved and connected they feel because of their LLC experience. Our hope is that LLCs bring students and faculty together in a less intimidating environment, and to create a more lasting impact on their overall student success at ODU.Â

Dan Zimmerman

2018-2019 Assistant Director for Academic Initiatives

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1.

4.

2.

5.

8.

3.

7.

6.

9.

LLCs 1.

Business

2.

Cybersecurity

3.

Engineering

4.

Entrepreneurship & Gaming

5.

Foundation House

6.

Recreation & Wellness

7.

Global Engagement Community

8.

Health Professions

9.

Perry Honors College

10.

10. ROTC 11. Sciences 12. ODU Explorers 11.

12.

13.

14.

13. Service-Learning 14. Spectrum 15. Monarch Teach

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EVENT HIGHLIGHT

late night

breakfast Late Night Breakfast is a tradition at the end of each semester hosted by Housing & Residence Life and Dining Services. The event celebrates students for their hard work and provides an opportunity for some fun before the conclusion of the semester. The meal provided is free to all ODU students from Dining Services. Aside from eating, student may engage in several activities that offer stress relief and the chance to win several prizes. Upwards of 40 volunteers from professional staff at ODU take time out of their evening to help make this event possible. This event continues growing and becoming better each semester.

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MEET RHA

RHA’s purpose is to be a visible and active organization that will enhance the university experience. RHA shall be a voice for and of the students, serve as an advocate for positive and effective change within the residential campus community. RHA sponsors and leads open forums, supportive team-building programs, and promotes participation in the greater community with enthusiasm and pride.

RHA promotes resident student leadership development by serving as a supportive Executive Board for each residence hall’s Community Council (CC).

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PARTNERS OF HRL ON-CAMPUS PARTNERS Batten College of Engineering & Technology: Engineering LLC Foundation House Community Career Development Services: education initiatives relating to career exploration, resume writing, and interviewing (typically planned by RAs and RHDs) Center for Academic Advising & Academic Partnerships: Academic Recognition EARS Outreach FYI Fridays In-Hall Advising Living-Learning Community Advising Support Peer Advising Transfer Student Initiatives UNIV 110 Instruction Center for Cybersecurity Research & Education: Cybersecurity LLC Center for High Impact Practices: Academic success workshops Impact Learning Communities & LivingLearning Community Academic Support (collaborating on marketing, shared course support, faculty recruitment, etc.)

Center for Major Exploration & Mane Connect Success Coaching: Success Coach Liaisons: work with success coaches to support under served populations and to provide educational workshops and outreach ODU Explorers LLC

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College of Health Sciences: Health Professions LLC College of Sciences: Sciences Community MSRC – Tutoring Resources Distribution Counseling Services: Alcohol/Depression Screenings Darden College of Education: MonarchTeach LLC (discontinued after this year) Leadership & Student Involvement: Many LSI events are included as events that RAs can promote and take their residents to (e.g., SAC events, Week of Welcome events, etc.)

Global Engagement Community Service-Learning Community Learning Commons/University Libraries: educational initiatives relating to research, library resources, etc.

Monarch Dining (Aramark): Late Night Breakfast (Fall and Spring) “Cook Smart” (Spring) ODUPD: Education initiatives relating to campus safety (typically planned by RAs and RHDs); tabling in spring semester Office of Emergency Management “Cook Smart” Student Staff Training & Development

Office of Environmental Health & Safety Office of Risk Management Office of Health Promotions: Be Smart Series (Fight/Date/Party Smart) Office of Intercultural Relations: Education initiatives relating to diversity, equity, and inclusion (typically planned by RAs and RHDs) Global Leadership Community Office of International Programs: Global Leadership Community Study abroad education Office of Student Conduct & Academic Integrity: education initiatives relating to the student behavior (typically planned by RAs and RHDs) Perry Honors College: Perry Honors College LLC Strome College of Business: Business LLC Entrepreneurial LLC Strome Entrepreneurial Center: Educational initiatives relating to entrepreneurship/ business Entrepreneurial LLC Women’s Center: Green Dot Be Smart Series (Fight/Date/Party Smart) Red Zone Tabling

PARTNERS CONT.

Safe Space Committee Recreation & Wellness Student Outreach & Support (SOS) Office American Red Cross of Norfolk YWCA training partnership ODU Athletics English Language Center Office of Finance Student Engagement and Enrollment Services Office of Procurement Services University Card Center Aramark

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HOUSING & RESIDENCE LIFE PROFESSIONAL STAFF BRIDGET WEIKEL

RANDI GARZA

DONNA WILLIAMS

SHREE HOLMAN

ASSOCIATE DEAN OF STUDENTS

ASSISTANT TO ASSOCIATE DEAN OF STUDENTS & DIRECTOR OF ADMINISTRATIVE SERVICES

TARYN BOONE

DIRECTOR OF ADMINISTRATIVE SERVICES

DANIELLE ARRINGTON

ASSISTANT DIRECTOR OF MARKETING & COMMUNICATIONS

ELISE RANKIN

ASSISTANT DIRECTOR OF CONFERENCE SERVICES

TERRY DURKIN FACILITIES MANAGER

ALAN FLYNN

FACILITIES COORDINATOR

ALICIA RIDDICK OFFICE MANAGER

DAWNITA SMITH

DIRECTOR OF BUSINESS OPERATIONS

AMANDA MARTIN

ASSISTANT DIRECTOR OF BUSINESS OPERATIONS

ZACHARY HARRISON ASSIGNMENTS COORDINATOR

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ASSOCIATE DIRECTOR FOR FISCAL OPERATIONS

FISCAL TECHNICIAN FOR ACCOUNTS RECEIVABLE

SHENELL WHITE

FISCAL SERVICES MANAGER

MARGARIE GODFREY

BUSINESS OPERATIONS MANAGER

BRITTANY BLOUNT

DIRECTOR OF RESIDENCE EDUCATION

DOROTHEA HARRIS-KING

ADMINISTRATIVE ASSISTANT FOR RESIDENCE EDUCATION

SARAH HART

ASSOCIATE DIRECTOR FOR RESIDENCE EDUCATION

MICHAEL FULSON

MANAGER OF RESIDENTIAL NIGHT DESK RECEPTIONISTS

DAN ZIMMERMAN

BRIANNA HORTON RESIDENCE HALL DIRECTOR WHITEHURST

JASMINE HARRIS

RESIDENCE HALL DIRECTOR DOMINION/ FRANCE

MITCHELL BURKET

RESIDENCE HALL DIRECTOR GRESHAM/ FOUNDATION HOUSE SUMMER SCHOOL

MATT FITZPATRICK RESIDENCE HALL DIRECTOR POWHATAN APARTMENTS

MATTHEW WAGNER RESIDENCE HALL DIRECTOR SCOTLAND/ ENGLAND

RUPERT NEISH II

RESIDENCE HALL DIRECTOR VIRGINIA/ IRELAND

STACI KOHEN

ASSISTANT DIRECTOR FOR ACADEMIC INITIATIVES

RESIDENCE HALL DIRECTOR UNIVERSITY VILLAGE/ ODU INN/ NUSBAUM

MELISSA OVERTON

STEPHANIE REILEY

ASSISTANT DIRECTOR FOR RESIDENCE EDUCATION APARTMENT/UPPER-CLASS COMMUNITIES

PACHIA MARTIN

COORDINATOR FOR ACADEMIC INITIATIVES

RESIDENCE HALL DIRECTOR ROGERS

GRADUATE ASSISTANTS ABAGAEL WOLESCHOK

ACADEMIC INITIATIVES & RESEARCH

BRANDON YOUNG

ASSISTANT HALL DIRECTOR DOMINION/ FRANCE

ALAINA BIERDZ

ASSISTANT HALL DIRECTOR WHITEHURST

ANATASIA CHAKY

ASSISTANT HALL DIRECTOR GRESHAM

BETHANY WILLIAMS

ASSISTANT HALL DIRECTOR ODU INN

BRANDI CULLEY TRAINING & SPECIAL PROJECTS

BRENT POYNTER

ASSISTANT HALL DIRECTOR NUSBAUM

DERRICK HEISE

SUMMER INTERN CONFERENCE SERVICES ASSISTANT HALL DIRECTOR POWHATAN

GEOFFREY WHITLEY

ASSISTANT HALL DIRECTOR WHITEHURST

HANNAH SAWYER

MORGAN BROWN

JENNIFER JOHNSON

NIKKI ELKINS

ASSISTANT HALL DIRECTOR DOMINION/ FRANCE

ASSISTANT HALL DIRECTOR POWHATAN APARTMENTS

JOHN GRAY

SARAH AVERY

ASSISTANT HALL DIRECTOR VIRGINIA/ IRELAND

ASSISTANT HALL DIRECTOR SCOTLAND/ ENGLAND

LIZ BLASDELL

SUMMER INTERN ACADEMIC INITIATIVES

ASSISTANT HALL DIRECTOR UNIVERSITY VILLAGE

SUMMER INTERN

SHIN BARTLEY

SUMMER INTERN UNIVERSITY VILLAGE

MICHAEL DOHERTY

ASSISTANT HALL DIRECTOR ROGERS

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LOVE WHERE YOU LIVE

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Housing & Residence Life 1208 Virginia House 4603 Elkhorn Avenue Norfolk, VA 23529 (757) 683-4283 housing@odu.edu odu.edu/housing

@ODUHousingandResLife

@ODUHRL

@ODUHRL

Love Where You Live.