Hemali Shah

Hemali Shah a woman of goals and determination, has been the successful business owner of City One Tourism & Travel LLC, an award-winning travel agency in the UAE, for over ten years. She has a total of 30 years of experience in the hospitality industry.

She has incorporated several strategies in her company by establishing custom-designed holiday packages, giving her customers wonderful vacations and countless sweet memories to treasure. City One Tourism & Travel is recognised as one of the top tour companies in Dubai, specialising in

both inbound and outbound tourism and travel.

It is a DTCM-approved company and offers comprehensive travel programs to Tour Operators around the world with a variety of custom-designed holidays and business travel with outstanding attention. All their tour itineraries are tailor-made to suit the requirements of their customers.

Through her travel agency, they provide hassle-free travel solutions locally and internationally for those who’d like to explore the world on their terms. She also loves to partner with international travel agencies who’d

want local support to facilitate their clients’ throughout their travel. Their services allow you to relax and they take all the burden as they have a list of trusted hotels, travel partners, and tour operators who make sure you’re well taken care of. And that’s why it has worked for their clients.

Travel and tourism in the UAE is one of the most competitive sectors, especially during EXPO 2020, and currently booming again and has coped after the pandemic hit.

Her business is rising as a tourist from all over the world is coming for holidays and outbound destinations that

BUSINESS OWNER OF CITY ONE TOURISM & TRAVEL LLC

Ms. Hemali, Shah, Founder of City One Tourism and Travel LLC is receiving the Best Tour and Travel Company of the Year award from Shri KC Tyagi, former MP, His Excellency Ahmed Elmetwally, CEO, private office HH Sheikh Mohammed Bin Ahmed Bin Hamdan Bin Mohammed Al Nahyan, Mr. Gajender Chauhan, Film Actor and Vice-Chancellor, Pandit Lakhmi Chand State University, Dr. Hariom Tyagi, Group Editor, Observer Dawn Media Group, Dr. Bu Abdulla, Chairman, Bu Abdulla Group and more during International Business Summit and Awards held on 17th September 2022 at the hotel Atlantis the palm, Dubai, UAE.

keep lining up. Loyal customers who patronise City One Tourism & Travel and word of mouth contribute to gaining more people to believe in their expertise and reputation in the industry.

“I believe that in the UAE market, customer service is the key to good customer relationship management. It would be best if you looked at your customers as extended family. This promotes loyalty and helps them feel at home all the time.

Putting yourself in their shoes is a must because in that way you are able to show them your empathy and from there you can start building the trust.” Hemali Shah During the pandemic in the year 2020, City One has done

repatriations of people going home to India. Because of that, Hemali Shah was awarded a “Smart Covid Hero”.

Furthermore, being one of the best and most trusted agencies, they received tremendous awards in the past years. They received the Certificate of Excellence from 2016, 2017, and 2018 from Trip Advisor, and after being able to thrive after the world struggled with Covid-19, they got an award as Traveller’s Choice in the consecutive years 2021-2022 by the same.

These recognitions inspire them to maintain their good image and brand in the business.