Accessibility Trade Full Presentation

OUR ACCESSIBILITY STORY...

We believe in creating the holiday of a lifetime for everyone.

When planning a Florida holiday that requires mobility assistance, we understand it takes so much more than just booking your customers accommodation and excursions. Together with your customer, you need to think about every part of their journey, and we’re here to help you at every stage.

From our complimentary lounge access at UK airports to adapted car hire in the USA, or simply which seat to choose on the flight, their stress-free holiday can start here.

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DISABLED TRAVEL | THE NUMBERS 50%

OF DISABLED TRAVELLERS BELIEVE HOLIDAYS ARE STRESSFUL

39%

OF DISABLED TRAVELLERS FEEL FRUSTRATED

BY TRAVEL

65%

OF DISABLED TRAVELLERS HAVE HAD A NEGATIVE EXPERIENCE

1/10

DISABLED TRAVELLERS ARE AVOIDING TAKING A HOLIDAY

OCEAN HOLIDAYS | THE NUMBERS £18.3M

ADDITIONAL SALES SINCE NOV 22 LAUNCH

£8M

WORTH OF ACCESSIBLE HOLIDAYS SOLD IN 2024

93%

CUSTOMER SATISFACTION SCORE

12

MONTHS OF DETAILED RESEARCH PRIOR TO LAUNCH

OPPORTUNITY

KNOCKS

Selling accessible holidays isn’t just about travel – it’s about empowerment, inclusion, and opening doors to unforgettable experiences for everyone. By offering holidays designed for people with disabilities, mobility needs, or other accessibility requirements, you’re meeting a growing demand and showing your customers that everyone deserves the chance to explore the world.

The benefits? Loyal customers, positive word-of-mouth, and access to a largely underserved market. Families, caregivers, and individuals are actively searching for travel options they can trust. Be the agent that delivers.

The opportunity? Stand out from the competition by championing accessibility. After all, we will do most of the hard work for you, and you and your customers can relax, safe in the reassurance that we have it taken care of!

WHERE ARE ACCESSIBLE HOLIDAYS AVAILABLE? As Florida specialists, naturally, this is where we have the widest choice of Accessible Holidays. We are constantly working to bring you more destinations. Accessible Holidays are currently available in the following areas and products.

The entire state of Florida; not just Orlando California, including San Francisco, Anaheim, San Diego and Los Angeles USA Cities, including Boston, New York and Chicago

Cruise and stay holidays We know the mission to improve accessibility in the travel industry is far from over, and we welcome your guidance on how we can be more inclusive - until the day they’re just called accessible holidays.

THE SERVICE WE PROVIDE

TRANSPORTATION When planning a special assistance holiday, we know your customers will need to think about every part of their journey, and we’re here to help them at every stage, from accessible parking at the airport to pre-boarding.

Pre-Boarding and Wheelchair Assistance, plus much more!

Advice on travelling with your medication, your carer, or even a service dog!

Special dietary needs Cabin Crew with British Sign Language How to travel with your own invaluable equipment Onboard entertainment neck loops, which work in conjunction with the 'T' switch on a hearing aid, and captioned entertainment

ACCOMMODATION Experience the perfect getaway for the entire family in Orlando. Our wide selection of villas offers all the style and none of the sacrifices for your customers accessibility needs

Certified Autism Hotels Sensory Family Rooms Step Free Communal Areas and Zero Entry Pools Ramped Vehicle Theme Park Shuttles ADA Compliant Lifts Fully Adapted Rooms and Bathrooms Visible and Audible Fire Alarm Hearing Impaired Alert Devices

ATTRACTIONS

& THINGS TO DO

We know where to find the Sunshine State’s best accessible thrills. From negotiating the major theme parks’ accessibility protocols to wheelchair friendly zip lining above alligators, we know an attraction in every corner of Florida.

How to navigate the major parks Service Pass protocols Which parks are Certified Autism Centres Where the quiet spaces and Sensory Rooms are located Which parks can provide listening devices General accessible suitability for wheelchairs or ECV’s Which beaches are suitable, and where to find Beach Wheelchairs

CAR HIRE We are proud to offer wheelchair-adapted car rentals in Florida, and everything that goes with it, like advice on the USA’s equivalent of the UK Blue Badge. Our cars are equipped with remotepowered ramps, ensuring wheelchairs of various sizes can be accommodated.

Car Hire fleet is 2021 or newer Collection available from Orlando Airport Where the quiet spaces and Sensory Rooms are located

Up to 5 passengers plus wheelchair rider Hand held controls are also available

IN RESORT EQUIPMENT RENTAL We know how important mobility equipment is for your customers and how costly or difficult it can be to travel with. That’s why we offer convenient hire options, from scooters to hoists, delivered directly to their hotel or villa.

Scooters and wheelchairs Rollators and walkers Hoists Listening Devices Comfort items such as hospital beds and reclining chairs

Delivery and collection to accommodation Flexible rental periods

THE SUNFLOWER ORGANISATION The Hidden Disabilities Sunflower is a simple tool for your customers to voluntarily share that they have a disability or condition that may not be immediately apparent – and that they may need a helping hand, understanding, or more time when travelling.

As an official partner of The Hidden Disabilities Organisation, we understand not all disabilities are visible or obvious, and we will send each applicable booking a complimentary Sunflower Lanyard.

Reservations: oceanfloridatrade@oceanholidays.co.uk Agency Sales:: agencysales@ocean-holidays.co.uk CALL: 01708 200521