NZ Plumber October-November 2021

OFFICIAL MAGAZINE OF

O CTO B E R / N OV E M B E R 2 02 1

We’ve taken the lead out of petrol and paint. Why is it still in our water? – PAGE 14

THE DELTA DIFFERENCE

Updates for Covid-19 construction protocols PAGE 20

CUTTING THROUGH CABLES

What to do in an emergency PAGE 26

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10/09/21 11:17 AM

A few words EDITOR

Volume 73, Number 5 MAGAZINE TEAM CEO Greg Wallace EDITOR Beverly Sellers 03 543 2008 bsellers@masterplumbers.org.nz PRINT Blue Star 81 The Esplanade, Petone Wellington 6141 DESIGN ICG Designer – Julian Pettitt ICG Senior Account Director – LauraGrace McFarland www.icg.co.nz SUBSCRIPTIONS NZ Plumber is published six times a year by Master Plumbers, Gasfitters & Drainlayers NZ. Members and Certifying tradespeople receive all six editions. If you wish to opt out, please email bsellers@masterplumbers.org.nz To order an annual subscription, go to www.masterplumbers.org.nz MAILING LIST For enquiries, or to update your details: bsellers@masterplumbers.org.nz Non-Master Plumbers’ members with address detail changes should notify the PGD Board direct, giving their registration number here: registration@pgdb.co.nz TO ADVERTISE advertising@masterplumbers.org.nz

NZ Plumber is the official magazine of Master Plumbers, Gasfitters & Drainlayers NZ Inc. Contact details for the Master Plumbers board, staff, branches and associations are available at www.masterplumbers.org.nz ©NZ Plumber 2013. Registered as a Newspaper, GPO, Wellington, ISSN 0111-4379. NZ Plumber is subject to copyright in its entirety. The contents may not be reproduced in any form, either in whole or in part, without written permission of the publisher. All rights reserved in material accepted for publication, unless initially specified otherwise. All letters and other material forwarded to the magazine will be assumed intended for publication unless clearly labelled ‘Not for Publication’. Views expressed in articles in NZ Plumber magazine are not necessarily those of Master Plumbers, Gasfitters & Drainlayers NZ Inc, or of the Editor. While every effort has been made to ensure the accuracy of the information included in this publication, the publisher and the Editor take no responsibility for errors or omissions or for any consequences of reliance on this information. Publication of advertising material implies no endorsement of either a product or service.

Best laid plans In the current environment, flexibility is needed... in spades.

Alert Levels can change at a moment’s notice, and with them all our anticipated projects and plans.

Well before each edition of NZ Plumber arrives in your postbox, the team decide on the content topics—particularly for the main feature articles.

This edition, it was (and still is) an update on lead in drinking water following Dunedin City Council’s investigation report, which found that plumbing pipes and tapware were one of the main causes of lead contamination of residents’ water in Waikouaiti, Karitane and Hawksbury Village (see page 14)— surely the wake-up call needed for lead to be removed from New Zealand’s plumbing fittings, as it has been from paint and petrol.

Then along came another nationwide lockdown, and the plumbing industry was once again throwing all its focus on how to get through safely, effectively and with the least possible financial impact.

At NZ Plumber, we pulled together a second feature article on what has changed for New Zealand’s Covid-19 construction industry protocols due to the super contagious Delta variant, including the status for workplace vaccinations (see page 24).

The magazine is published every other month, so significant events often unfold as it is being produced. Right up until it goes off to print, we do our best to update the content to provide you with practical and relevant information. If you’re a Master Plumber, there are plenty of other great up-to-the-minute news sources, including enewsletters and the popular Facebook Group.

This year has proved to be another roller coaster ride, with twists and turns at every corner. We hope you and your teams are coping OK in what can be a very stressful environment, and managing to stay flexible with all the disruptions to your best laid plans.

Beverly Sellers Editor, NZ Plumber, bsellers@masterplumbers.org.nz

PS: I was lucky enough to squeeze in a break to Rarotonga in August, returning the day before the lockdown was announced. My husband spotted this unique flush set-up while we were there and couldn’t resist taking a photo! As ever, there are more dodgy plumbing examples on p86. Enjoy...!

This publication uses vegetable based inks and environmentally responsible paper produced from Forest Stewardship Council® (FSC®) certified, Mixed Source pulp from Responsible Sources.

Paper produced using Elemental Chlorine Free (ECF) and manufactured under the strict ISO14001 Environmental Management System.

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O CTO B E R / N OV E M B E R 2 02 1

ON THE TOOLS

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TECHNICAL THEME:

WASTEWATER

30

Fit for purpose

32

On-site wastewater management

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Sizing up (or down) grease traps

Proposed flushability standard Aimed at pipe blockage prevention

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Updates

Industry happenings and activities

We

Things to love!

Calendar

04

Industry training & events

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WHAT’S UP

BRANZ outlines the options

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Why secondary and advanced treatment systems are a step up on the septic tank

FEATURES

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Small-bore wastewater pump lines

ON THE COVER Safe to drink?

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Latest lobbying to get the lead out of tapware

The Delta difference Why the Covid-19 construction protocols have changed this time around

Which grease trap to install to separate FOGs from wastewater?

Part 4 of this 5-part small-bore wastewater training series

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Products

24

Covid-19 vaccinations

What employers need to know

26

Cutting through cables

Fibre cable damage can be an expensive business

Latest products and services for our industry

MASTER PLUMBERS

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43 44

Member benefit Business support for dealing with Delta

BUSINESS SMARTS

59

Boost your brand

Cost-effective tips for getting your name out there

Bulletin Updates from Master Plumbers

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What does ‘good’ look like?

A powerful new tool for business benchmarking

CAREER STARTERS

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Using humour to draw more women into the trades

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10 minutes with...

Give it a red hot go!

AND FINALLY...

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Making sail

Plumber and harness racing enthusiast an Goodman

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Dodgy plumbing DIY disasters

How Outward Bound has given a 3rd year apprentice new leadership skills

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4 mindsets that separate successful business owners...

OFFICIAL MAGAZINE OF

...from the rest

66 68

Perks of the job?

Understanding ‘deemed dividends’

50

Worker engagement

Lifetime commitment

52

Catching up with Life Member Mark Whitehead

Platinum Partner profile

Caroma’s smart new sink mixer technology

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Masterlink messageboard

News for Masterlink hosts & apprentices

This magazine is subject to NZ Media Council procedures.

A complaint must first be directed in writing, within one month of publication, to the editor’s email address. If not satisfied with the response, the complaint may be referred to the Media Council PO Box 10-879, The Terrace, Wellington 6143; info@mediacouncil.org.nz. Or use the online complaint form at www.mediacouncil.org.nz Please include copies of the article and all correspondence with the publication.

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What it is and why it matters We’ve taken the lead out of petrol and paint. Why is it still in our water? – PAGE 14

When seconds count

73 74

Why CPR training is crucial: real-life account

THE DELTA DIFFERENCE

Insurance advice

Updates for Covid-19 construction protocols

5 strings to safety: #5: statutory liability

PAGE 20

CUTTING THROUGH CABLES

HR & wellbeing

76

What to do in an emergency

Company culture advice... plus why we all need to take a deep breath!

PAGE 26

Trust & respect

77

Ways to extend courtesy to customers

Forward focus

Sam Tyson on when it’s time to hand over the business baton

COVER STORY Young children are at the greatest risk of irreversible health problems from lead poisoning—and yet New Zealand still has no checks in place to stop household taps being available for sale with alarmingly high lead content. Our cover story looks at the results of the latest tapware tests by Master Plumbers here in NZ, and Australia’s decision to transition to zero-lead plumbing products. Find out more on page 14.

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Report CEO

CEO’S REPORT

As I write this, we are dealing with the second major strong view that, within the next five to 10 years, Covid-19 outbreak in New Zealand. Although it has we should be moving to lead-free for all plumbing been smoother than last time for our industry, with products supplied in New Zealand. businesses able to pivot into essential work, there We are pleased to see that our friends in Australia have still been significant challenges—mainly with are transitioning this way and we think it makes sense regards to the different requirements added to the for us to align with Australia and to keep our joint government’s public health response, due to the standards. We are currently in discussions with MBIE extremely transmissable nature of the Delta variant. to ensure we can start a good consultation process It has been pleasing to see how our industry has with the industry on this key item. reacted to this latest outbreak, showing strong I was among a group of gas industry leaders to overall levels of compliance. However, there has also meet with Minister Megan Woods in September about been a level of frustration with the slow pace of the the future of gas supplies in New Zealand. Our key vaccination rollout, particularly for essential workers message to the Minister was that gas is transitioning such as plumbers, gasfitters and drainlayers. to a fossil-fuel free energy source and we believe there There have also been wellare exciting internal and export documented product supply opportunities for New Zealand frustrations—and we expect these to provide world-leading carbonCommunicate early with to continue in the months to come, neutral gas that the industry can your customers to ensure with a global construction boom be proud of. they have confirmed their putting additional pressure on the It was a constructive meeting product selections, so you New Zealand supply chain. and the Minister appeared well can secure supplies.

The government and individual informed about the fossil gas businesses should always be alternatives. Our gas industry has preparing for scenarios well before some imminent pilot schemes, they occur, as this is the best way which will be critical in providing to deal with these issues and move evidence of the viability of into economic recovery. My advice to members is to alternative solutions for New Zealand’s future. communicate early with your customers to ensure On a final note, Master Plumbers is working with they have confirmed their product selections, so you other construction leaders to develop a new business can secure supplies. This is the only real solution benchmarking programme, which is designed to until we can rectify current freighting restraints. assist specialist trades and residential building I do want to thank the Master Plumbers and Masterlink businesses in gaining a holistic assessment of their teams for once again showing huge commitment to commercial, operational and financial performance. the industry and working tirelessly behind the scenes We provide some background to this exciting new to ensure our industry is well informed and up to date initiative on page 62. about Covid-19 developments.

On other issues, you will see our article on page 14 Greg Wallace, CEO about lead in drinking water. It is Master Plumbers’ Master Plumbers, Gasfitters & Drainlayers NZ

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Take it to the

MAX

THIS SUMMER

Get rewarded with MaxPoints.

Ready to go shopping? From now until 14 November, you can convert your Plumbing World MaxPoints into a MasterCard Gift Card, loaded with cash.* It’s just one of the thousands of rewards available to MaxPoints trade members, so don’t miss out. See your local Plumbing World to sign up today.

To shop our latest trade deals and start earning points today, visit pwgo.co.nz

*Terms and conditions apply. See in store for details.

CONNECTING KIWI MATES WITH KIWI MADE.

As we all return to business as usual, buying Kiwi-made will continue to be a vital part of the recovery.

We are proud to make our Aqualine traps, flanges and trays right here in NZ, so you can be sure that choosing the best is doing a world of good.

What’s up

Changes are on the way for wet wipes with the development of a new flushability standard.

PROPOSED NEW

FLUSHABILITY STANDARD

A new joint Australia/New Zealand standard is being developed to define suitable materials for toilet flushing, along with appropriate labelling requirements.

A world first, the standard is aimed at reducing the cost and environmental damage caused by wet wipe blockages.

A collaboration between Water New Zealand and the Water Services Association of Australia (WSAA), water utilities, manufacturers and consumer groups, this is first time utilities and manufacturers have been able to agree on a flushable standard.

“The draft standard provides manufacturers with clear specifications,” says Water New Zealand Technical Manager Noel Roberts. “It provides labelling guidance and requirements, as

well as setting out methods for testing whether products are suitable for toilet flushing and compatible with wastewater systems and the environment.

“It’s been estimated that inappropriate flushing of wipes is costing councils and water utilities more than $16m a year in unblocking pipes as well as polluting our waterways and the environment through sewage overflows.

“We know that many consumers mistakenly believe that wipes are flushable because of misleading labelling.”

The draft is open for public comment through the Australia Standards portal until 1 November 2021. View the draft and provide feedback at www.standards.org.au/news/flushableproducts-colon-public-commenting-stage

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What’s up INDUSTRY NEWS

LATEST DEVELOPMENTS FOR OUR INDUSTRY.

New Chief Executive for PGDB Aleyna Hall took up her role as the new Chief Executive of the Plumbers, Gasfitters and Drainlayers Board (PGDB) in September.

“With Aleyna now taking the helm, the Board is well-positioned for the future,” said former PGDB Chairperson Nick Fleckney, who ended his tenure in the same month. “She brings an extensive knowledge of the regulatory space, and a wealth of experience to the position.”

Aleyna has extensive litigation experience and started her career in the public law, disciplinary, and regulatory space at Dentons Kensington Swan.

She then practised in Australia, where she moved to defending

prosecutions, and returned to New Zealand to join the Medical Council of New Zealand as the Senior Legal Advisor. Aleyna was then promoted to Deputy Registrar and then as the Medical Council’s Deputy Chief Executive.

“I am looking forward to leading a fantastic team to support the industry and provide the best service we can to tradespeople and stakeholders,” Aleyna said on her appointment.

“The PGDB, as a regulator of some of New Zealand’s most important frontline workers, is charged with a unique responsibility; to safeguard the health and safety of people, their property, and the environment.”

Aleyna Hall, the new Chief Executive of the Plumbers, Gasfitters and Drainlayers Board.

TOP-QUALITY QUEENSTOWN GETAWAY As July drew to a close, 10 lucky guests escaped to Queenstown for the holiday of a lifetime—courtesy of winning this year’s trade promotion with Plumbing World and Rinnai New Zealand. For three days, the winners were treated to a feast of stunning sights, delectable dining, and adrenaline-fuelled adventures.

On their arrival, the group were whisked away for a ride on the iconic Shotover Jet. With 360° views of pristine natural beauty, this was a spectacular experience for all. After the thrill of the jet boat ride, what better way to unwind than by wining and dining? The group ventured out to the Gibbston

The winners of Plumbing World and Rinnai New Zealand’s Queenstown getaway enjoyed a helicopter tour of the Southern Alps and a trip to the Highlands Motorsport Park for a go-karting and racecar experience.

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Valley Winery & Wine Cave for lunch before settling in at the five-star Sofitel. After sharing evening drinks in the jazz lounge, the group ended their first day by strolling to the Botswana Butchery for a sumptuous dinner.

On Day Two, they were escorted onto private helicopters for an aerial tour of the Southern Alps, touching down on the mountain for some breathtaking views. After returning to base, the group went on to prove their sharpshooting abilities by firing at clay birds, before going on to experience the charms of Arrowtown and enjoying a meal together at the renowned Rata restaurant.

Day Three was a petrolhead paradise, with the winners spending a fun-filled day at the Highlands Motor Park. Perfect weather and sunshine meant everyone could enjoy zooming around in go-karts and burning rubber in an actual racecar, accompanied by a professional driver. On the final evening, the guests experienced a multicourse degustation menu at the rustic Amisfield Winery & Bistro— the perfect end to a magical midwinter Queenstown getaway.

200MM COMMERCIAL CHANNEL Does it need a consent? Homeowners can find out quickly with a new online resource.

IS A BUILDING CONSENT NEEDED? Homeowners wanting to find out if they need a building consent for their project can now use a new online tool from the Ministry of Business, Innovation and Employment (MBIE). The tool is a first point of call to help people comply when doing DIY or low-risk building work.

Changes made to building consent exemptions in August 2020 mean it’s now possible for homeowners to complete some common, low-risk building projects without a building consent.

The tool asks users a short series of questions about their home projects. It then gives information on whether their project fits into the building consent exemption requirements or if it may need a building consent from their council.

All home projects must still meet Building Code requirements.

NZ

MADE

The online building consent exemptions tool and a summary of building consent exemptions are both available at www.building.govt.nz/buildit

HOUSEHOLD ENERGY END USE: NEW STUDY Hundreds of participants in a new study will have their homes assessed and monitored over a two-year period to see how, where, when and why they use household energy.

The study is a partnership between BRANZ and Stats NZ and will use the data collected to help find ways to make NZ homes healthier and more energy efficient.

Between 1995-2005, BRANZ ran its Household Energy End-Use Project (HEEP), which resulted in EECA initiatives Warm UP NZ and Warmer Kiwi Homes.

This HEEP2 study will update the picture of household energy end use by combining datasets with the annual Stats NZ Household Economic Survey.

“Data from the new project will help inform how we transition to a low carbon economy and the role household energy usage plays in New Zealand’s overall energy system,” says BRANZ Project Manager Greg Overton.

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What’s up INDUSTRY NEWS

NEW CHIEF EXECUTIVE FOR LPGA AND GANZ Janet Carson began her new role as Chief Executive of the LPG Association and Gas Association of NZ in September— joining at a significant time for New Zealand’s energy sector. “Janet brings significant experience in energy efficiency, renewables and gas as well as in sector strategy and external affairs,” says LPGA President Cameron Jardine.

Janet says the role gives her a great opportunity to ensure that gas can continue to provide an affordable and reliable energy solution for Aotearoa, with significant scope to incorporate new gases such as biogas, bioLPG and hydrogen into the mix.

With his retirement plans for overseas travel on hold due to Covid, Peter Gilbert stayed on to support the leadership transition. Cameron Jardine and GANZ Chair Stuart Dickson both acknowledged the huge contribution Peter has made over his 31-year tenure. “Peter has led the LPGA since 1990 and has seen significant change in the way we use natural gas and LPG. We appreciate everything he has achieved during this time.”

OBITUARY: Alan Gracie We are very sad to report the passing of Alan Gracie, founder of Apex Valves, on 30 July, aged 79. Through his entrepreneurship, inspiration and drive, Alan forged this successful business from humble beginnings, designing and manufacturing hot water cylinder valves out of his West Auckland garage in the 1980s. The first factory opened in Glen Eden in 1986, with operations moving to the current location in Avondale in 1993.

Alan remained Chairman of the Board until the business was sold to Watts Water Technologies in 2015. Sons Bevan and Mark also worked in the company, with Bevan joining in 1995 as Production Manager and continuing on to become General Manager until the sale of the business, and Mark in the role of Sales and Export Manager from 2014 to 2016.

The company and staff of Apex Valves say Alan’s legacy will live on through the exceptional business he created, and they are indebted to him for the vision he had in developing those first Apex products over 35 years ago. “He truly was a stalwart of the

plumbing industry and will be missed by all those that were lucky enough to have known him,” says David Salisbury, Apex Valves Technical Sales Representative.

Alan and his partner Janese Schofield relaxing on Highlander, their 17.6 m Elite Sedan motor yacht—a few of the treasured boats he commissioned and had built over the years.

Alan lived and breathed the ocean, using a sabbatical in 1978 to design and manufacture windsurfers under the Sea Skate brand with Rod Penny, who went on to become the owner and director of Aqualine.

Alan Gracie (right) with the original staff of Apex Valves at their Christmas party in the late 1980s.

Janet Carson has worked for a number of energy companies here in New Zealand and overseas, including OMV, Shell, Contact Energy and Todd Energy—and also spent six years on the board of the Energy Efficiency and Conservation Authority (EECA).

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Super Mario Bros, the Nintendo video game featuring famous Italian plumbing brothers Mario and Luigi, has broken a new world record for the highest price ever paid for a video game, with an unopened

copy of the 1985 game selling through online collectables site Rally for US$2 million in August, reported Newshub.

Just over a year earlier, Rally had bought the game—the first in the Super Mario series—for $US 140,000, which just goes to show how collectable these retro games are becoming. Time to check those boxes in your attic?!

What's up CALENDAR

TRAINING & EVENTS The latest Covid-19 outbreak had put a few scheduled events on hold as NZ Plumber went to print, so do check websites for latest updates.

2022 NZ Plumbing Conference 15-17 JUNE – ROTORUA masterplumbers.org.nz

PO ST PO NE D

PGDB & Mico CPD Training 2021

BY APPOINTMENT – NATIONWIDE

Due to Covid-19, some remaining face-to-face CPD sessions were cancelled. It is still a requirement to complete CPD for re-licensing in 2022/2023. This can be done by completing the online CPD course.

Height Safety Essentials

2021 GAS NZ Forum

ELEARNING

skills.org.nz/employers/ business-advisor-programme

ecommerce.skills.org.nz/ CPD2021

masterplumbers.org.nz/ training

‘Our Low Carbon Pathway’ 27-28 OCT – TAUPO

Skills Business Advisor Programme

gasnz.org.nz

For all Master Plumbers 2021 course dates and venues, go to www.masterplumbers.org.nz/training

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Feature LEAD IN DRINKING WATER

New Zealand has got lead out of paint and petrol— so why not out of taps? NZ Plumber looks at the findings from the recent lead spikes in East Otago residents’ drinking water, the new building product legislation, and the latest lobbying activities by Master Plumbers to get lead out of our tapware.

I

n August—a full six months after a ‘do not drink’ notice was issued—residents of Waikouaiti, Karitane and Hawksbury Village were finally told they were safe to use their water again.

This was on the proviso that they, like the rest of New Zealand, should follow Ministry of Health advice to run their taps for 30 seconds every morning and also to flush about 500ml from the cold tap before drinking, cooking or brushing teeth.

Why? Because the most likely cause of the lead contamination of their drinking water was found to be lead leaching from the tapware and pipes in their own homes.

This conclusion was reached after an investigation by Dunedin City Council, which included over 2,000 tests of distribution main joints, service connections and backflow valves, as well as local property plumbing.

A sampling programme showed that water tested from plastic taps at dedicated sampling stations had undetectable amounts of lead in both pre-flush and post-flush samples. On the other hand, stainless steel taps that were tested had elevated lead levels in the pre-flush samples but mostly not in the post-flush samples. “This confirms the stainless steel taps themselves (or a component of the SS) as the source of lead,” stated the Council’s investigation report, released at the end of July.

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“New Zealanders deserve to know that the water they are drinking every day isn’t poisoning their family.”

GREG WALLACE

CEO, Master Plumbers, Gasfitters & Drainlayers NZ

Master Plumbers CEO Greg Wallace says it is time for the Government to stop turning a blind eye to evidence that New Zealanders are being put at serious health risk by drinking water containing high levels of lead.

“We have told the Government time and time again that the current levels of lead in our drinking water need to be addressed.

New Zealanders deserve to know that the water they are drinking every day isn’t poisoning their family,” said Wallace.

The findings of Dunedin City Council’s report align with tapware testing carried out by Master Plumbers, which has shown how easy it is for New Zealanders to go online and buy taps that may contain excessive lead content, which then leaches into their drinking water.

“New Zealand’s Drinking-Water Standards allow up to 10 micrograms per litre of lead in drinking water—which is far higher than many other countries,” explains Wallace.

“Yet in our most recent water sampling tests of five taps we purchased at random online in July, three of the taps leached lead over the limit. For one tap, the reading was

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You Kno w?

Following the Dunedin City Council investigation report, Master Plumbers, Gasfitters & Drainlayers NZ renewed its call to the Government to get lead out of tapware.

In letters to the Minister of Health and Minister for Building and Construction, Master Plumbers referred to the health ministry’s review of the health response into the lead contamination of the East Otago water supply, which recommended a review of plumbing standards relating to lead content in drinking water products.

The review noted that every opportunity to reduce lead exposure by any pathway should be carefully considered. “In New Zealand, household tapware and pipe fittings containing lead are still being widely used.... it is clear that lead in tap fittings and plumbosolvency has been a concern in New Zealand for many years. Considering the results of the environmental samples taken during this event, every opportunity to reduce lead exposure by any pathway should be carefully considered.”

DI d

It’s not OK

Regular lead monitoring of the water supply is not a requirement in the Drinking-Water Standards for New Zealand, though some councils are choosing to do this, including Dunedin City Council (DCC).

DCC was only alerted to elevated lead levels whilst doing additional corrosivity sampling in 2020, as part of a planned upgrade to the Waikouaiti Water Treatment Plant.

Exceptional results—lead readings 20 to 100 times higher than typical values—were observed at customer sampling taps in DCC’s distribution network on 8 December 2020 and in the raw water reservoir on 20 January 2021. The investigation report says it is likely that the exceptional reading in the reservoir was associated with tiny grains of solid lead particles in sediment stirred up in the river, which are removed by the water treatment process.

Most known pure lead pipework has been removed from New Zealand drinking water systems.

To eliminate its pipework as a possible cause, DCC fast-tracked replacement of old water pipes in Waikouaiti in June.

“Lead is a cumulative toxicant that affects multiple body systems and is particularly harmful to young children.”

World Health Organization Fact Sheet: Lead Poisoning and Health

74 micrograms per litre—more than seven times above what’s acceptable.

“We were using a hand held water testing kit. When the tap was re-tested at an accredited laboratory, the final result came back even higher: a massive 11 times over the acceptable limit.”

Wallace questions why the Government and national water regulator aren’t doing this kind of testing themselves, given that the World Health Organisation has ruled there is no known safe blood lead concentration for humans. The current international approach is ALARA: As Low As Reasonably Achievable—meaning there is no ‘safe’ threshold for lead.

We’re drinking poison The latest Master Plumbers’ tapware test results were the focus of a TVNZ Sunday programme in July.

In the programme, University of Canterbury director of environmental science Professor Sally Gaw pointed out that when lead is ingested or inhaled, it enters the blood stream and is stored in the bones, acting as a cumulative poison. This is particularly damaging to babies, and can affect their IQ and their hearing.

Her comments are backed up by World Health Organization statements that lead can cause profound and permanent adverse health effects in young children, particularly affecting the development of the brain and nervous system. Adults too can suffer longer-term harm, including increased risk of high blood pressure and kidney damage.

For pregnant women, exposure to high levels of lead can cause miscarriage, stillbirth, premature birth and low birth weight.

As a result of these public health risks, New Zealand decided in 2021 to lower the national blood lead notification level from 0.48 micromoles per litre of blood to 0.24.

Yet nothing has been done to put a stop to one of the major sources of lead. “The solution to us is very simple,” said Master Plumber CEO Greg Wallace on the Sunday programme. “We just remove lead from tapware and brass plumbing items so that contamination cannot occur. We got lead out of petrol, we got it out of paint—surely we’d really want it out of our drinking water?”

Master Plumbers also wants taps to be tested and approved through a mandatory product labelling scheme, so consumers and plumbers can have confidence in the product installed.

As Wallace noted on the programme, installers might receive a white, unmarked box with instructions in a foreign language

Feature LEAD IN DRINKING WATER

NZ TAPWARE MANUFACTURERS:

WATER SAFETY STANDARDS

NZ Plumber spoke to three of several reputable New Zealand tapware manufacturers and suppliers who have rigorous testing and compliance programmes in place. Here’s what they had to say.

Felton

“Felton products comply with the Australian and NZ standards as required by the NZ Building Code. That is, all products in contact with drinking water are tested and certified to the requirements of AS/NZS 4020, which states the maximum allowable values of contaminants in drinking water.

The values in this standard for lead, as an example, is the same as the levels in the Drinking-Water Standards of New Zealand, published by the Ministry of Health.

“Products supplied by Felton have been certified to the WaterMark standards of Australia. As per WaterMark requirements, Felton regularly conducts an external lab test of the composition of its brass through chemical analysis to ensure it remains low lead. These test results are available for the certifiers who regularly audit Felton to AS/NZS4020.

Felton products carry the WaterMark stamp and their website shows certifications for each individual product.”

Kohler

“Kiwis can be confident that Kohler tapware exceeds New Zealand’s water safety standards. Concern and awareness of heavy metals (including lead) in household water supply is growing as water networks age, and consumers demand higher quality. Our products are independently tested to ensure they meet or exceed international standards.

“All Kohler kitchen and basin mixers sold in New Zealand are independently

Felton tapware products are WaterMark certified and carry the WaterMark stamp.

tested, WaterMark certified, and comply with the following standards: AS/NZS 3718:2005 Water supply – Tapware AS/NZS 4020:2018 Testing of products for use in contact with drinking water AS 2345:2006 Dezincification resistance of copper alloys AS/NZS 3499:2006 Water supply – Flexible hose assemblies AS/NZS 6400:2016 Water efficient products – Rating and labelling “The only exception to this testing schedule above is our new Kohler Malleco Touchless Kitchen Mixer, which complies with: GB 18145:2014 Ceramic Cartridge Faucets AS/NZS 6400:2016 Water efficient products – Rating and labelling

certification is mandatory in Australia, New Zealand is yet to require any tapware certification. Voda Plumbingware are proud to say that we are volunteers to be included in this scheme and strive to create WaterMark approved products where possible. This means that products that meet these standards must not release certain metals (such as lead) beyond minute quantities. Our products are audited annually and most are also certified to European standards. We also have a large range of lead-free 304 Stainless steel tapware for consumers wanting 100% leadfree products.”

“GB 18145:2014 specifies a maximum allowable lead concentration of 5 µg/L. This is the same as US standards, and is more stringent than New Zealand’s AS/ NZS 4020:2018, which specifies 10µg/L.” Watch the Kohler tapware testing schedule at www.youtube.com/watch?v=EdhgghmoFl4

Voda Plumbingware Kohler products are independently tested to ensure they meet or exceed international standards.

“Voda Plumbingware products are independently tested and many of them are WaterMark certified. Whilst WaterMark

The VSS013 Stainless Gooseneck Pull Out Sink Mixer is among Voda Plumbingware’s wide range of lead-free products.

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Feature LEAD IN DRINKING WATER

This March, the Ministry of Health announced that the blood lead notification level in New Zealand was being reduced from 0.48 micromoles per litre of blood (µmol/l) to 0.24. But there’s been no reduction in the maximum allowable level of lead in drinking water.

and no way way to verify that the product is safe for installation.

The onus is then on the installer as to whether it is fit for purpose.

“We think this should be on the importer and supplier of the product,” he said.

NZ lagging behind This July, the Australian federal government announced it was reducing the permissible lead content in plumbing products from 4.5% to 0.25%—effectively zero lead—over a three-year transition, whilst New Zealand remains at 4.5%.

Master Plumbers Australia (MPA) is urging all Australians to buy products displaying the WaterMark Certification Scheme symbol.

“A fixture, fitting or pipe that carries this symbol has met the required Australian Standard for use, including meeting the lead content requirements for products in contact with drinking water,” says the organisation, which strongly advises against buying cheap products online that do not display the WaterMark logo.

“These products are actually illegal to install,” it says. “If you choose to illegally install them, as well as breaking the law, you are putting your family’s health at significant risk.”

Asked on the Sunday programme if New Zealand should similarly move to zero lead, Building and Construction Minister Poto Williams said it certainly spoke to the Government’s intention

Master Plumber Rueben Cutts featured on a recent TVNZ Sunday programme, carrying out water sampling from a tap purchased at random online. The water contained lead levels 7.5 times above the acceptable limit given in New Zealand’s Drinking-Water Standards.

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HOW WE COMPARE

New Zealand standards allow for relatively high allowable lead levels in our tapware and drinking water compared with other countries.

Standard NZS 3718 Water supply – tapware allows up to 4.5% lead content in tapware sold in New Zealand.

Australia, by contrast, has announced it is reducing its allowable level to 0.25% over a three-year transition, bringing it in line with the US and Canada.

Standard NZS 4020 Testing of products for use in contact with drinking water allows a maximum limit of 10 micrograms per litre (10 µg/l) of lead in drinking water. The US and Canada specify a maximum allowable value of 5µg/l and the European Commission is also transitioning to 5 µg/l. to have safe drinking water. The building products amendment act, which passed into law in June this year, was designed to do just this, said the Minister, by requiring manufacturers and suppliers to disclose exactly what is in their products.

When asked if MBIE would be doing any of its own product testing to verify supplier claims, the Minister said this would not be a requirement and that cost was a factor, with hundreds of thousands of building products in the market.

Wallace believes plumbing products should be considered separately, however. “They deal with public health,” he said. “We’re not the same as a screw or a nail or a piece of plasterboard. This is drinking water.” Wallace notes that since the programme aired, Master Plumbers has fielded calls from a number of concerned New Zealanders, asking if their tapware is fit for use. “Are we going to end up in a situation where everyone is responsible for testing their own tapware to ensure it’s safe?” he says. “It’s the Government’s job to give people peace of mind.”

Moving to ‘zero lead’ in New Zealand is a “no-brainer”, according to Wallace. “The building products amendment act will be unable to deal with internet sales both within New Zealand or with products coming into New Zealand. It does not provide a way for consumers to ensure that what they are buying is safe,” he says.

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New Zealand’s Covid-19 construction protocols have been updated to reflect the vaccination rollout and the highly infectious nature of the Delta variant. NZ Plumber looks at Delta’s key impacts on plumbing, gas and drainage businesses and the work they do.

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Feature COVID-19

T

he Covid-19 Delta variant is now the main variant across the world—and it’s the most transmissable yet. One person with Delta is estimated to infect on average five or six other people. Delta can also cause people to develop more serious Covid-19 illness than other variants and infected people appear to carry much more virus and for a longer period than those infected with the original virus or other variants.

1 Updated protocols

The construction industry’s Covid-19 protocols for vertical & horizontal and residential construction sites have been updated to reflect Delta’s extremely contagious nature and the fact that vaccinations are being rolled out.

Alert Level 4 and 3 protocols for residential construction sites, for example, state: “The business owner should encourage workers to become vaccinated at the earliest opportunity by communicating with them using material from the Government website [see below]. Business owners are encouraged to provide time off work for their workers to become vaccinated.”

The updated residential protocols also note that face covering usage must be according to Ministry of Health requirements.

These protocols are live documents, so always check the CHASNZ website to make sure you are using the most up-to-date versions.

Find the protocols at chasnz.org/covid19 Find vaccine information at covid19.govt.nz/covid-19-vaccines

COVID-19 Health and Safety Protocols for New Zealand Residential Construction Sites Purpose: The COVID-19 Health and Safety Protocols for Residential Construction Sites outlines the minimum standards to be implemented at residential construction sites to manage risk of COVID-19 transmission on site. These Protocols apply at Alert Level 3. These Protocols supplement the COVID-19 Standard for Operating New Zealand Construction Sites developed by CHASNZ.

OUR COMMITMENT AS AN INDUSTRY:

The allocation of 60 MIQ places per month for construction has been extended to March 2022. The allocation is for critical workers whose work is essential for infrastructure and building projects of national and regional significance—and who have unique experience or technical or specialist skills not readily available in New Zealand.

Employers can apply for construction MIQ places on the Construction Sector Accord’s website: www.constructionaccord.nz/covid-19/groupallocation

2 Vaccinations

Master Plumbers advocated strongly for our industry to get priority access to Covid-19 vaccinations as essential workers— and it eventually worked. In early September, the Government announced that tradespeople carrying out essential work, or who might be required to do so, could book priority vaccinations by calling the COVID Vaccination Healthline.

Vaccinations are now available to everyone aged 12 and over, and there are many walk-in and drive-through vaccination centres where you can get vaccinated without needing an appointment.

Find your nearest at the Healthpoint website (see below). The Ministry of Health is also advising that New Zealanders consider reducing the gap between first and second doses to 3 weeks or over, rather than 6 as previously.

Construction protocols note that business owners should be encouraging workers to get vaccinated by sharing vaccination facts with them from the covid19.govt.nz website, and are also encouraged to give workers time off to get vaccinated.

Whilst the vaccine doesn’t stop people getting Covid-19, with two doses you are far less likely to fall seriously ill or to transmit the virus. Getting vaccinated doesn’t mean you can do away with other Covid-19 health and safety advice, such as mask wearing, social distancing, hand washing and staying home if sick.

www.healthpoint.co.nz/covid-19-vaccination bookmyvaccine.covid19.health.nz COVID Vaccination Healthline: 0800 28 29 26

3 Face coverings

Face covering requirements have been updated in 2021, with everyone in New Zealand encouraged to wear a face covering at Alert Level 1, when physical distance from others can’t be maintained. At this level, a face covering must legally be worn on public transport and flights.

At Alert Levels 2, 3 and 4, a face covering and 2m distancing is now encouraged whenever leaving home. There are also legal requirements to wear a face covering in a number of situations, including for those whose job includes customer contact.

DEVELOPED BY:

• We are committed to working alongside Government to prevent the spread of COVID-19.

• As an industry, we are united against COVID-19 and will do our utmost to protect our workers, the wider community, and New Zealand.

Extended timeline for construction MIQ places

With support from:

• We know that we’re in this together – this means trusting that those we work with will keep us safe and that we’ll do the same for them.

• We recognise that we must work together to ensure the health, safety, and wellbeing of everyone in the supply chain.

Find face covering updates at covid19.govt.nz/health-and-wellbeing/ protect-yourself-and-others-from-covid-19/wear-a-face-covering/ Version 8 | 2 Sept 2021

Alert Level 4, 3 and 2 Covid-19 health and safety protocols have been updated in 2021 to reflect the highly transmissible nature of the Delta variant, and the availability of vaccines. These are living documents, so always check the CHASNZ website to ensure you are using the latest versions.

4 Contact tracing

In early September, it became mandatory for everyone in New Zealand to keep a record of their whereabouts, either through the NZ COVID Tracer app or using paper-based registers. By turning

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Feature COVID-19

on Bluetooth on your mobile, you will also get an alert if you have been near another app user who tests positive for Covid-19.

In early October, three changes came into effect for business QR code poster display requirements: 1. You must display your QR code at the main entrance as well as in other places throughout your business.

2. Posters must be kept in a good condition to ensure they can be scanned easily.

3.The official Ministry of Health QR code poster must be used, and not altered in a way that makes it unclear it has been issued by the government for contact tracing purposes.

Find contact tracing information at covid19.govt.nz/health-and-wellbeing/ contact-tracing

5 Travel

Travel between boundaries is restricted and for essential purposes only. Workers need to show proof that that have had a recent Covid-19 test before crossing a boundary, and businesses must provide their workers with proof of eligibility to travel across boundaries, such as the documentation at MBIE’s Business Travel Register.

Apply for Business Travel Documents at businessconnect.govt.nz Find latest boundary information at www. business.govt.nz/covid-19/businesstravel-across-alert-level-boundaries

6 Financial support

As with earlier lockdowns in Auckland and the rest of New Zealand, financial support is available to impacted businesses.

When Alert Level regional boundaries are in place, essential workers must have official documentation to travel across them—and are now also required to show evidence that they have had a test in the previous seven days.

Wage Subsidy Businesses who couldn’t operate or who expected a 40% drop in revenue due to the lockdown could apply for the Covid-19 Wage Subsidy August 2021 schemes—$600 per week for each full-time employee or $359 per week for each part time employee.

Resurgence Support Payment Covid-19 Resurgence Support Payment is also available as a one-off payment to help cover wages and fixed costs for businesses directly affected when there is an increase to Alert Level 2 or higher for a week or more.

To be eligible, your business must have experienced at least a 30% drop in revenue or a 30% decline in capital-raising ability over a 7-day period, due to an increase in Alert Levels.

You can receive $1,500 per business plus $400 per full-time employee (FTE), up to 50 FTE.

The maximum payment is $21,500.

If you’re a sole trader, you can receive a payment of up to $1,900.

Small Business Cashflow Loan Those employing 50 or fewer staff may be able to apply for the Small Business Cashflow Loan Scheme—a one-off 5-year loan. You can borrow up to $10,000 plus $1,800 per full-time-equivalent employee within your business if you have experienced a minimum 30% decline in actual or predicted revenue over a month, compared with the same month last year. Loans will be interest free if they are paid back within 2 years.

The interest rate is 3% for a maximum term of 5 years. Applications are open until 31 December 2023 through myIR.

Find available financial support information at covid19.govt.nz/business-and-money/ financial-support/financial-support-forbusinesses

MASTER PLUMBERS ADVOCACY & RESOURCES Master Plumbers continues to update members on latest Covid-19 developments and resources. Joining the Master Plumbers Facebook Group is a great way to get up-to-theminute news and to get your questions answered.

Members can also access the dedicated Covid-19 web page in the log-in area of the website at www.masterplumbers.org.nz Recently added resources include a template employee Covid-19 policy for members to use in their businesses and a vaccination risk management flowchart.

Master Plumbers also plays a major role in industry advocacy.

Recent examples include lobbying the Government for: priority vaccines for tradespeople carrying out essential work opening up construction product supply restraints whilst Auckland was at Alert Level 4 and construction sites in the rest of NZ were able to operate again at lower alert levels.

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With most manufacturers and suppliers based in Auckland, this presented a major barrier to getting construction up and running again. When MBIE opened up an application process for critical construction product supply, Master Plumbers supported key plumbing, gas and drainage product suppliers in working through the process.

Are you a Master Plumbers member?

Join the Covid-19 Facebook Group at www.facebook.com/ groups/MasterPlumbersNZ Find information and resources on the dedicated Covid-19 web page at www.masterplumbers.org.nz (log in to view) Call Lisa Duston on the HR Helpline for business-specific Covid-19 queries: 021 245 1704.

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COVID-19 VACCINATIONS: What employers need to know

Olivia Lund of law firm Duncan Cotterill answers 6 frequently asked questions about Covid-19 vaccinations in the workplace.

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ith over 3 million first doses of the Covid-19 vaccine administered in New Zealand by late September, as NZ Plumber went to print, vaccination is both a live and novel issue in the workplace.

Employers are required to balance health and safety obligations against employees’ human rights and privacy when it comes to their Covid-19 vaccination status.

Considering these are, at times, competing interests, we address what can and cannot be done regarding workers’ vaccination against Covid-19.

1

Can employers require workers to be vaccinated?

Employers cannot require any individual worker to be vaccinated. Under the New Zealand Bill of Rights Act 1990, every person has the right to refuse medical treatment, which includes vaccination.

However, there are select roles where vaccination is required to be able to perform the work.

At present there are very few types of work where vaccination is or would be required in New Zealand. But this could

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change if our domestic Covid-19 situation altered significantly.

Generally, vaccination is required where the work is: covered by a Health Order; or otherwise specified by the Government; or where a risk assessment shows there is a high chance of getting and/or infecting others with Covid-19 (we discuss this further below).

For example, the Government has made it mandatory under the Public Health Response (Vaccinations) Amendments Order 2021 for border workers to be vaccinated.

Where vaccination is required for a role, it is important that employers address barriers to accessing vaccinations and set timeframes on when this should be completed by.

2

How can an employer assess whether a role needs to be done by vaccinated workers?

In order to determine whether a role must be performed by vaccinated workers, employers need to conduct a risk assessment for exposure to Covid-19. This

assessment applies to all workers, both employees and independent contractors.

Employers must consider: The likelihood of exposure to Covid-19 while performing the role; and Potential consequences of exposure on others (ie, community spread).

If an employer concludes there is a high risk of exposure and there would be significant potential consequences of exposure on others, then the role must be performed by a vaccinated worker.

Employers must also involve workers, unions and other representatives in the risk assessment process, and when deciding how to minimise or eliminate risks of exposure to Covid-19.

3

Are employees entitled to be paid for their time off work to get a vaccination?

While there is no strict legal requirement for employees to be paid for their time off to get a vaccination, the Government is encouraging businesses to support the vaccination programme by: allowing staff to access vaccination centres during work hours;

Feature COVID-19

not requiring the use of annual leave, or deducting wages, for time off to get vaccinated; and facilitating on-site vaccination where appropriate.

CONSIDER YOUR APPROACH

Vaccination status can be a sensitive subject, so employers should carefully consider their approach when discussing this with workers. It is important to stick to the issue of vaccination only and not make enquiries about things you do not need to know—for example if an employee’s religious beliefs prevent them from being vaccinated.

A person’s vaccination status is private, and employers should be mindful to keep this information secure.

Collecting, storing and accessing

Where vaccination is required for the role, employers should consider providing special leave for this purpose. The use of annual leave or other leave for time off to be vaccinated must be agreed to by both parties as per normal employment processes.

4

Can employers ask an employee or potential employee to tell them if they have been vaccinated?

Health information is personal information under the Privacy Act. As such, employees or potential employees cannot be required to inform their employer of their vaccination status. There is an exception to this general position where an employee is working in a role that requires vaccinated workers.

Employees cannot be disadvantaged for not disclosing their vaccination status and employers should be mindful not to discriminate on this basis.

Where an employee has not disclosed their status or failed to provide proof that they have been vaccinated, employers may consider that the employee is unvaccinated.

It is important that this is communicated to the employee, especially if there will be consequences regarding their employment if they are to be treated as unvaccinated.

5

Can employers dismiss their employees if they refuse to be vaccinated?

If the employee works in a role where vaccination is not required, they cannot be dismissed for refusing to be vaccinated.

If an employee works in a role where vaccination is required but they refuse to be vaccinated, dismissal should be the last resort. Alternative options that should be looked at prior to a dismissal include:

changing the employee’s work arrangements, such as the location of work and hours; whether a period of leave would be appropriate (eg, if the employee is pregnant and does not wish to be vaccinated during pregnancy); and restructuring or transferring the employee to another role.

Usual employment law obligations to follow a lawful process and consult with the employee and their representatives remain. Employers are not able simply to add vaccination clauses into existing employment agreements without following proper risk assessment and consultation processes.

6

Can new employment agreements include a vaccination requirement?

The Ministry of Business, Innovation and Employment (MBIE) has recently advised that confirmation of an employee’s vaccination status could be included in a new employment agreement. However, this would only be strongly justifiable if the role is required to be performed by a

personal information carries obligations under the Privacy Act and any disclosures should be managed in line with the Act’s requirements.

Overall, obligations of good faith and following full and fair processes under the Employment Relations Act 2000 continue to apply to Covid-19 related issues, including vaccination. In this case employers must balance obligations under the New Zealand Bill of Rights Act, Employment Relations Act, Privacy Act and Human Rights Act.

vaccinated worker after a risk assessment has been completed.

While there appears to be more scope to include a vaccination requirement in new employment agreements, a cautious approach should be taken when making this a condition for new employees, as employers could be exposed to discrimination claims if reasonable exceptions and accommodations are not provided for prospective employees who have a genuine and lawful reason not to be vaccinated.

Disclaimer: the content of this article is general in nature and not intended as a substitute for specific professional advice on any matter and should not be relied upon for that purpose.

About the author: Olivia Lund is a Partner at Duncan Cotterill in Wellington. If you have any questions or would like assistance, please contact Olivia on 027 836 0538 or at o.lund@duncancotterill.com, or your local Duncan Cotterill advisor. Duncan Cotterill is a full-service law firm with offices in Auckland, Wellington, Nelson and Christchurch. duncancotterill.com

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CUTTING THROUGH CABLES: AN EXPENSIVE BUSINESS

Before working on underground services, there are steps plumbing, gas and drainage companies should take, including accessing services plans and mark outs— but what if it’s an emergency? In this opinion piece, NZ Plumber takes a look at two real-life case studies.

I

n the two recent real-life examples given here, the plumbing companies concerned both received a large invoice from Chorus for cutting through unmarked broadband fibre cables whilst working on urgent watermain leaks.

Both initially refused to pay, with one eventually having the fee waived and the other coming to an agreement to pay half.

The first company argued that the cabling was unmarked and was told by the Chorus representative that markers are not installed or required for fibre service leads.

This was later contradicted by another representative, who told Master Plumbers that identification tape above the Chorus

communal plant had been a standard part of their trenched installation for many years.

The second company argued that the cabling was buried at most 150mm deep and directly into the concrete driveway—which they understood to be an insufficient depth for services of this kind.

Chorus replied that, as per the Guide for safety with underground services, cables can be found at any depth.

CASE STUDY 1

Ocean Plumbing was working on a watermain leak in a shared driveway for an overseas client when they accidentally cut through an unmarked fibre cable. They subsequently received a letter from Chorus

SAFETY WITH

UNDERGROUND SERVICES Ensure you follow the 2002 OSH (now WorkSafe) Guide for safety with underground services, which explains the three basic elements for a safe system of work. These are: 1. Plans and mark-outs: These should be obtained from each service owner before work starts.

2. Cable and pipe locating devices: The guide notes these devices are relatively inexpensive and should be available at all work sites—but will only detect metal, not plastic.

3. Safe digging practice: Trial holes by careful hand excavation are essential before any excavation starts.

Where plans are not available in a situation, only excavation by hand should be carried out, until the location of any services has clearly been established. Underground cables are normally laid in trenches between 300mm and 1m deep but cables should be expected to be found at any depth. The guide says never expect to find marker tape or protective covers.

These three elements should be used in conjunction with each other, and not relied on alone.

Find the Guide for safety with underground services within the WorkSafe Excavation Safety guidelines at www.worksafe.govt. nz/topic-and-industry/excavation/ excavation-safety-gpg/

Case Study 1: The white marking is where leak detection marked the water leak, which the plumbing company then dug up.

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Feature FIBRE CABLE DAMAGE

IN AN EMERGENCY

The Guide for safety with underground services notes that extreme care should be taken with respect to telecommunications services and every effort made to use free location and mark-out services.

When it is not possible to obtain plans, as may be the case when emergency work has to be undertaken, the guide states that excavation should be carried out with the assumption that there are buried services in the vicinity.

Even if emergency work has to start without plans, every effort should be made to locate buried underground services, and service owners should be consulted. saying their company was liable for repair costs of $1,181.52 plus GST. Ocean Plumbing let Chorus know they wouldn’t be paying as the cabling was unmarked—but Chorus declined to accept this as a reason, saying that markers should not be relied on to indicate the presence of all cables.

According to the email correspondence: “Markers are not installed for fibre service leads nor are they required. The residents of each address should be aware there are services on the property if they have an active internet/phone connection.”

The Chorus representative told the company it was always their responsibility to identify the location of other underground services in the area before

The guide also notes that owners of services should consider how best to make information available at short notice and, where reasonably practicable, requests for information for emergencies should be dealt with outside office hours, so that working parties can be given plans of underground services positions when they receive their work instructions.

Go to www.beforeudig.co.nz and click on Emergency Contacts for emergency procedures and contact details for Chorus and other asset owners. commencing work. If the property owners didn’t know where their services were, the company should pothole from the connection points on the street and/or house whilst hand digging to confirm the trajectory of services.

Ocean Plumbing argued that, because this was urgent work, they didn’t have the time to wait for beforeUdig to provide service plans, as this normally takes at least two or three business days. (On calling beforeUdig to ask about the timeline for urgent works, they were told these could be prioritised but no exact timeline could be given.)

They also felt it unreasonable to expect their client to pay for extra time spent trying to locate Chorus cables. In Ocean Plumbing’s view, emergency situations

INSURANCE AVAILABILITY

Plumbing companies may be covered for damage to underground services under their public liability policy.

NZ Plumber approached Crombie Lockwood, who noted that this cover would only apply provided the company had enquired with the relevant authority, corporation or company as to the location of services before starting work and had taken all reasonable precautions to prevent personal injury or property damage. sometimes call for a judgement to be made on the spot to prevent further damage.

Whilst Chorus told the company they were willing to give consideration to emergency situations where fast action was required and there was not time to order plans and cable locates, they didn’t believe this abrogated Ocean Plumbing from responsibility to damages done to its network.

Chorus told the business that it does provide emergency cable locates for situations in which urgent action is required, and that other contractors routinely ordered these services in instances where burst water pipes need to be fixed promptly. Ocean Plumbing eventually agreed to pay half the bill, as offered by Chorus as a ‘goodwill’ gesture.

HOW MUCH COVER? There should be at least 100mm separation between water and electrical cable or gas pipe.

SERVICES

TRAFFICKED AREAS 600mm

OTHER 450mm (lawns & gardens)

SOURCE NZBC G12 Water Supplies

Gas – intermediate pressure

600mm

450mm (lawns, paths & gardens)

NZBC G10 Piped Services

Gas – low and medium pressure

450mm

300mm (lawns, paths and gardens)

Electricity

500mm (or 300mm where there is >75mm concrete covering)

Telecommunications

300mm minimum

500mm where there is no surface covering; directly under slab where there is >75mm concrete floor slab 300mm minimum

Water

AS/NZS 3000:2007

NZ Telecommunications Forum (TCF) Premises Wiring Cable Installers Guidelines for Telecommunication Services

Chorus’ own Fibre Installation Lead-in Trenching standards state a depth of 450mm for new developments and 200mm for existing properties. nzplumber

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Feature FIBRE CABLE DAMAGE

CHORUS

RESPONSE TO MASTER PLUMBERS “Most properties in New Zealand now have fibre installed,” says Master Plumbers, Gasfitters & Drainlayers NZ CEO Greg Wallace. “So, when doing any remedial work, plumbers, gasfitters and drainlayers should be aware that it’s not necessarily identifiable through warning tape and any severing of the fibre will potentially end up in a dispute with Chorus.

“Our advice would be to take photographs before and during the work, so you have evidence that may help you in the event of damage to their fibre cables.”

Master Plumbers approached Chorus about the issue of members often being called on to deal with urgent sewerage leaks or burst water mains, making it impossible to delay work until the location of relevant services are identified.

Contacting the potential asset owner is not practicable in an emergency, it said, whilst also suggesting that Chorus should consider using underground cable identifying tape to go above buried fibre cable, as used by the electricity industry.

The Chorus representative’s response stated that the beforeUdig service is an important first step to

help identify services and that Chorus could often provide plans within an hour of the request. The representative noted that Chorus believe safe digging practices should always be used, whether or not in an emergency—even if a plan is received.

He also noted that Chorus believe it is appropriate to invoice for the cost of damage to their network, as the damage doer is in the best position to manage the risk. According to the Chorus representative, dispensation for emergency situations could lead to less care being used, with potentially adverse consequences for health and safety, service continuity and cost.

Chorus also anticipate that definition of ‘emergency situations’ could be interpreted differently by parties, presenting a different set of challenges.

The response also stated that identification tape above the Chorus communal plant has been a standard part of their trenched installation for many years, but roadworks or other utility works after installation have been known to damage or remove their warning tape so it is often missing or incomplete.

Fibre meets sewer pipe Shaun Rosacker of Bell Plumbing in Tauranga sent in this photo of a sewer line he dug up, only to find a fibre conduit thrust through the sewer pipe and out the other side. “This is becoming a common occurrence in the Bay of Plenty region,” he said.

CASE STUDY 2

Case Study 2: The severed fibre cable, which the plumbing company said had been fed through a crack in the concrete driveway.

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BT Plumbing & Gas was fixing a burst watermain on a concrete driveway when it cut through a fibre cable, which it said had been fed through a crack in the concrete no more than 150mm under the surface.

The company refused to pay the subsequent invoice from Chorus on the basis that the cable was not buried at what they understood to be the required depth. After a volley of emails to and from Chorus, BT Plumbing said it was more than happy to go to the disputes tribunal. The company says Chorus eventually decided not to proceed.

The NZ Telecommunications Forum (TCF) Premises Wiring Cable Installers Guidelines for Telecommunications Services state a minimum of 300mm cover for cables.

On the tools

FIT-FOR-PURPOSE

SYSTEMS Wastewater specialist John Simmiss talks to NZ Plumber about the changes he’s seen for wastewater treatment over the past 30 years and how New Zealand caught up with the rest of the world when secondary and advanced treatment was embraced as an alternative to the traditional septic tank.

AUTHOR: NICK WALKER

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30 TECHNICAL THEME: WASTEWATER

38 SMALL-BORE

WASTEWATER PUMP LINES

40 PRODUCTS 30

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astewater treatment is in high demand today, but it was a different story when John Simmiss first got into the field. It was in 1992, 11 years after he went out on his own with Simmiss Plumbing, and he didn’t know of any wastewater specialists in New Zealand.

“I got involved with wastewater through some connections in Australia.

Some people here were trying to get underway, but wastewater treatment as we know it now was in its infancy at that stage,” John recalls.

The Havelock North plumber has now been in business for nearly 40 years.

A business owner in any industry will have seen a lot of change in that time, and John is no exception. However, he believes seeing all that change is a huge benefit for him today.

Right for the environment “Longevity in the business is the key. If you’re investing in a mechanical system, you can be spending around $15,000.

Depending on how you dispose of effluent and what type of environment it’s in, there are a lot of different applications and degrees of treatment. Being able to understand that and do it the right way for the environment saves a lot of headaches down the track.”

Part of John’s broad expertise comes from helping to install systems in a wide range of environments. While most of his time has been spent in Hawke’s Bay, he’s also been involved in designing and installing wastewater systems in Western Australia, Fiji, Samoa, Rarotonga and Tahiti.

Extreme conditions in these environments can involve heavy rain, high humidity and temperatures topping 50°C,

On the tools WASTEWATER

TECHNICAL THEME

but he says general plumbing equipment is able to handle most climates.

John says, as well as having a better overall approach to wastewater treatment, we’re now also better at installing fit-for-purpose systems, rather than generic solutions.

“Most of the drainage was non-sewered in the early Nineties. It was standard septic tanks with soakage drains off them. But a lot of septic tanks in rural areas don’t work efficiently, usually because of the soil characteristics where they are. Soakage and evaporation is not good in some areas.

“New Zealand went to secondary and advanced treatment and caught up to the rest of the world. That’s introducing aeration to clean the water up to a better standard, so it’s easier to dispose of and doesn’t contaminate the soils. It also brings it to the surface, which means you can get better evapotranspiration into the soil.”

These were quite radical approaches back in the day. John had to spend a lot of time convincing councils and engineers that the current systems weren’t working efficiently, and that there was a better alternative.

Time spent studying research from the University of New South Wales taught John a lot of the basics, but he says there’s no replacement for lessons learnt on the job.

The same goes for plumbers who work for him, although at 67, he relies mostly on contractors these days.

Installation expertise John says competent service people are fairly rare, due in part to the broad range of qualifications that wastewater treatment requires. You need drainlaying and electrical expertise, as well as an intricate understanding of the systems to be able to design, install and service them properly.

But what that means is, for those who can do it, there’s never a shortage of work.

“We see a lot of systems that were installed by someone who didn’t fully understand how to make them work optimally. Often, they were undersized based on price, and if you do that, you get solid carryover into the effluent fields. That shortens the life of the whole thing and means that filters are constantly having to be cleaned. Again, understanding these issues is so important.”

John sees the dalliance many people had with single-stage septic tanks from the 1960s to the 1980s as a bit of a nightmare.

That led to shorter life spans of effluent systems, because of solid carryover.

He’s one of the “real old plumbers” who remembers the original dual-chambered

John Simmiss, owner of Simmiss Plumbing in Havelock North, spent a lot of time back in the early Nineties convincing councils and engineers that single-stage septic tanks weren’t always the best option for wastewater treatment.

tanks, which we’ve now gone back to in many ways. While a lot has changed, much has stayed the same, and he says standard 4,500 litre tanks can function as intended for 30 years or more. The difference—and this is where his experience comes in—is being able to identify when a different approach is needed.

Industrial applications Most of Simmiss’ work now is industrial maintenance, which is perhaps a result of being in Hawke’s Bay. There are a number

of meatworks, wineries, large horticultural operations and other manufacturers around town. That doesn’t mean the learning stops, however.

“Working in winery restaurants showed us that olive oil doesn’t work well in mechanical wastewater systems, so you need to separate it out first. So, the complexity of these systems and the way they work in very specific environments and applications can just be so different. These are the things you pick up over a period of time, and it’s been a real learning curve.”

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ON-SITE WASTEWATER MANAGEMENT If a property does not have a connection to the local sewerage system, there are a variety of options for individual wastewater treatment systems.

AUTHOR: ANN GALLOWAY

A

ll homes produce wastewater from their kitchens, bathrooms and laundries. Under the New Zealand Building Code, if a wastewater connection to the town sewerage system is provided, you must use it. Otherwise, your home will need its own wastewater treatment system.

There are a wide variety of treatment and disposal systems available, from the traditional single-chamber septic tank to double and triple tank systems with or without stirrers, pumps and bioreactive media.

Blackwater and greywater Blackwater is contaminated wastewater from WCs and kitchen sinks. It must

Figure 1: Typical septic tank land application system with distribution box.

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be treated and disposed of within the boundaries of the property. Kitchen wastewater contains detergents, fats and other organic matter and can potentially be contaminated by organisms such as Campylobacter, so is classed as blackwater. The laundry tub is usually considered a source of blackwater—think what it may be used for, such as washing the dog, rinsing nappies, rinsing the garden sprayer and more.

Greywater is from baths, showers and basins and sometimes wastewater from washing machines. It can be separated at source, treated and usually reused for irrigation and toilet flushing.

Code requirements The construction and operation of an on-site wastewater treatment system must meet the performance requirements of the Building Code. If the system is designed to AS/NZS 1547:2012 On-site domestic wastewater management, the requirements of the Building Code will be met. Septic tank construction is covered by AS/NZS 1546.1:2008 On-site domestic wastewater treatment units – Septic tanks.

The sanitary plumbing within the house must comply with the requirements of Building Code clause G13 Foul water.

Installing an on-site wastewater treatment system requires a building consent, and

On the tools WASTEWATER

TECHNICAL THEME

Figure 2: Aerated water treatment system (generalised).

the installation must be carried out or supervised by a certified drainlayer.

Wastewater treatment systems On-site wastewater treatment systems typically involve two stages—treatment in a tank and disposal on or into the land.

There are many variables when it comes to selecting the right treatment system for a property including: the size of the proposed dwelling —the number of bedrooms the slope and layout of the section soil type surrounding the system for disposal how close the property is to neighbours proximity to waterways local council and subdivision consent conditions access for maintenance power consumption and maintenance costs choosing water-efficient fixtures to reduce load on the system.

Primary treatment systems A traditional septic tank is a passive primary treatment system providing only minimal treatment. Solids settle to form sludge on the tank floor, and lighter materials such as fat and grease form a floating layer of scum.

Some anaerobic (without oxygen) bacterial breakdown of solids occurs in the sludge zone. The liquid effluent, which may still contain small particles of solids, flows out of the septic tank via an outlet filter to a land-application disposal area. The effluent percolates through the soil, where it is neutralised by bacterial action (see Figure 1).

The sludge must be pumped out of the tank every 3–5 years, depending on use. A twinchamber tank may require more frequent desludging because the bulk of sludge settles in the first chamber. The outlet filter also requires regular cleaning. Waste disposal units must not be used with septic tanks.

Secondary treatment systems In many areas, a secondary treatment system is the only option permitted.

These are typically proprietary systems, requiring specialist design, installation and maintenance. Most systems require electricity to operate pump(s) and a malfunction alarm. However, there are systems available that use gravity and do not require power.

Aerated water treatment systems (AWTS) and advanced sewage treatment systems are secondary treatment systems involving both anaerobic and aerobic (with oxygen) treatment to a higher level than a primary treatment system. The resulting effluent is suitable for irrigation

of gardens (excluding fruit and vegetables) and general landscape plantings.

In an AWTS, wastewater flows through a series of chambers or tanks that progressively treat and filter it (see Figure 2).

The process involves anaerobic treatment, aeration, clarification and dispersal.

Bioreactive media may be used in the second stage to increase bacterial treatment.

The media provide an extensive surface area for bacteria to operate. Air is typically provided by a rotating impeller or a pump.

An advanced sewage treatment system (ASTS) treats wastewater in a process similar to AWTS, but after this uses further filtration where micro-organisms treat any remaining fine solids before the effluent is pumped to the disposal field.

Filtration is typically via a sand filter or a packed bed reactor.

These systems may have lower operational and maintenance costs, and some can be managed remotely via the internet. Further treatment can be provided by: recirculating the effluent several times over the filter/reactor bed Disinfection—chlorine, UV or ozone dosing.

The final effluent is almost clear and odourless and can be used as non-potable water for toilet flushing, vehicle washing and firefighting.

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Alternative treatment systems Vermiculture—worm farm: • Uses earthworms to digest waste material • Proprietary system, must be installed by professionals • The worm casts (solids) are a hazardous substance and must be collected by a waste collection contractor who can dispose of them in an authorised manner.

Peat bed treatment: • Peat is used as a filter material for primary septic tank effluent by intermittent dosing • Can produce effluent to a secondary quality standard suitable for irrigation, with minimal maintenance • Design and construction should allow for easy removal and replacement of the peat • Requires specific design, monitoring and reporting to demonstrate design assertions.

Constructed subsurface flow wetland:

• A shallow gravel media bed with an impermeable membrane or clay lining is planted with wetland species, providing secondary treatment of the effluent • Low energy costs and potential aesthetic/ecological benefits • Requires expert, site-specific design including plant selection.

Disposal systems

Gravity soakage (septic tanks only)— perforated drains are laid in trenches filled with aggregate. The effluent trickles through the aggregate into the surrounding soil where it is neutralised by naturally present bacteria. Typically, the effluent does not spread evenly through the drainage field, as most of it discharges near the beginning of the drainage lines.

Low-pressure effluent distribution/ dose loading (septic tanks only)—a controlled volume of effluent (dose) is

Figure 3: Evapotranspiration trench.

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www.drainpro.co.nz 34

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pumped through perforated pipes laid in gravel-filled trenches. Dosing occurs at regular intervals over a 24-hour period, ensuring the effluent is spread over the whole drainage field, allowing the ground a rest period between soakings and eliminating the chance of disposal surges that may occur during periods of high household use. Refinements include: • nesting the dose line in a perforated drainage coil to give more even dispersal • using a divertor box to distribute effluent to different parts of the disposal field to avoid oversaturation.

The land used for primary-treated wastewater disposal must not be used for growing food or fruit crops. A reserve area for future wastewater disposal may also be a requirement.

Common methods for disposal of secondary-treated wastewater include dripline irrigation and evapotranspiration systems.

On the tools WASTEWATER

TECHNICAL THEME

Figure 4: Simple greywater system.

Drip-line irrigation systems—also known as pressure-compensating drip irrigation systems—include: • Subsurface—drip lines are buried in topsoil 100–150 mm deep • Surface—drip lines are laid on the surface and covered in bark or mulch • Spray system—treated and disinfected effluent is sprayed over the ground surface. The effluent is pumped, ensuring even distribution over the whole effluent field.

Evapotranspiration systems— perforated pipes are laid in wide, gravel-filled trenches (see Figure 3). The overlying soil is planted with specific shallow-rooted plants that absorb effluent through their roots, releasing water into the atmosphere through their leaves in a natural process of transpiration. Effluent not taken up by plants is absorbed into the soil or evaporates.

Sand-based systems—these may be used where conventional trenches are unsuitable due to a high water table or poor soil percolation. Sand is mounded to at least 600mm depth, and the effluent trickles through the mound into the underlying soil.

Intermittent sand filter with geotextile base lining and bottomless sand filters (without base lining) may be suitable in certain soil conditions. Effluent is normally dose loaded (timer-controlled) to ensure even distribution.

Greywater system A greywater system provides settling and filtration to reduce scum and solids (see Figure 4). If greywater is stored for long, it will stagnate, creating harmful toxins, so it should be reused soon after it is treated when toxins and scum are at the lowest levels.

Even after treatment, greywater is not safe for consumption and should only be used for reintroduction to the environment.

A greywater system: reduces the load on sewerage systems reduces the demand on other sources of water provides a garden water supply— unsuitable for vegetables or for sprinklers can be used for toilet flushing if treated— filter, disinfect and treat to remove odours is not universally accepted—consult with the local authority should not reuse kitchen wastewater— laundry wastewater may also contain cleaning chemicals and bacteria should meet the requirements of the Building Code if designed to AS/NZS 1547:2012 should have drainage installation to Building Code G13/AS1 must be designed and installed with care—proprietary systems are available should have a bypass valve so the greywater can be sent directly into the sewer or on-site blackwater treatment system if required

requires regular maintenance, in particular cleaning or replacing filters requires separate pipework for both drainage and reticulation of recycled water; essentially doubling up on costs.

RESOURCES & FURTHER INFORMATION BRANZ Level website: www.level. org.nz/water/wastewater/on-sitewastewater-treatment Greater Wellington Regional Council: www.gw.govt.nz/onsite-wastewater Bay of Plenty Regional Council: Technical guidelines: Installing trenches, beds and mounds Auckland Council: Onsite wastewater management in the Auckland Region This article by Ann Galloway is reproduced from BRANZ Build 184 (June 2021). Build magazine is published by BRANZ, an independent research organisation that provides impartial, evidence-based advice on building and construction issues. www.buildmagazine.org.nz

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On the tools WASTEWATER

TECHNICAL THEME

Sizing up (or down)

GREASE TRAPS

Biggest isn’t always best. When making decisions around what grease trap to install there are several other factors that need to be taken into account, as Dux explains.

T

here are two main types of grease trap on the market: hydromechanical grease traps (HGT) and gravity grease traps (GGT). Both use gravity to separate Fats, Oils and Greases (FOGs) from wastewater. However, only one has developed advanced features to increase the level of separation performance.

Traditional GGTs require a retention time of at least 30 minutes to allow the FOGs to separate naturally from the wastewater and float to the surface. To achieve this, GGTs must hold a very large volume of water and as a result are significantly larger than a hydromechanical unit.

In contrast, an HGT features a flow control device to manage incoming effluent, forcing the wastewater to hit a diffuser ramp creating micro air bubbles in the water that the FOGs attach to and float to the surface with, effectively speeding up the separation of FOGs from wastewater.

The difference in separation technology allows HGTs to be up to 75% smaller than traditional concrete GGTs, while maintaining a 98% capture rating*, which has a significant impact on the speed and ease of installation. The smaller footprint and lightweight design of an HGT means it can be transported to site on the back of a ute or by trailer, eliminating the need (and expense) for a truck with a loader crane and traffic management.

Both hydromechanical and gravity traps are typically buried outside the

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premises, so the physical size of the unit being installed directly impacts the cost of installation. HGTs are smaller, so they take up less space and are easier to install.

Simply put—the smaller the unit, the smaller the hole that needs to be dug, the less time it will take to complete the job.

Regardless of type, all grease traps require regular maintenance. If the grease is never removed, the unit will ultimately fail, and FOGs will enter the sewer system. As the grease separates it forms a thick layer at the top of the water inside the unit. As this layer thickens it reduces the unit’s water-togrease ratio. A GGT is considered full and needing to be emptied when the floating

Much smaller than traditional concrete GGTs, HGTs can be transported to site on the back of a ute or by trailer.

grease layer is 25% of the total liquid depth of the trap, whereas an HGT is considered full when the grease content reaches 75% of the total liquid depth of the trap.

These water-to-grease capacity differences should be a key consideration when specifying a grease trap, as it affects the owner’s ongoing maintenance requirements. The high operating efficiency of an HGT helps to reduce these costs.

Comparing a hydromechanical Endura XL75 grease trap with its nearest equivalent—a 3000L gravity grease trap— and using current costs of $0.34 per litre to properly dispose of grease, the difference in pump out costs are plain to see.

LPVE Cost comparison HGT

GGT

(Endura XL75)

(3,000L)

Liquid capacity (L) Disposal cost

598 x $0.34

3,000 x $0.34

Total

$203.32

$1,020.00

With the average Kiwi household spending over a quarter (27%) of their food budget on restaurants and ready-to-eat meals**, grease management systems are under increased scrutiny, and preventing FOGs entering the sewer system continues to be a key focus for local councils. Fortunately, hydromechanical grease traps are up to the job as an effective, efficient, and cost-effective solution.

Low Pressure Vitreous Enamel

Quick comparison chart HGT (Endura XL75) 98%

GGT (3,000L) 80%

Retention time

2 minutes

30 minutes minimum

Liquid capacity

598L

3,000L

Composition

Thermoplastic

Concrete

Unit weight (empty)

106kg (including trafficable lid)

2,535kg (lid not included)

Transport requirements

Ute or trailer

Truck with loader crane

Connections

Factory plumbed 3-way outlets

Not included

Average efficiency

Superior durability • Long-lasting and proven technology • VE provides a durable, impermeable and hygienic lining to the cylinder

*Endura XL Grease Trap brochure: www.dux.co.nz/wp-content/uploads/Endura-XL-Grease-Trap-Brochure.pdf **www.stats.govt.nz/news/kiwis-growing-taste-for-takeaways-and-eating-out

About the author: Dux Industries are the distributors of the Endura XLrange of hydomechanical grease traps (HGT), which have been ‘engineered for easy’, as well as Dux Grease Converters, designed to capture and permanently transform FOGs from the wastewater to provide the food industry with highly effective grease interception products. No matter what your requirements, Dux have a grease management solution. For more information, visit www.dux.co.nz/grease or contact dux@dux.co.nz

• VE provides excellent corrosion resistance to: - varying pH levels - high chlorides - MIC (Microbiological Induced Corrosion) • Fitted with a sacrificial anode for additional corrosion protection • 90L–270L capacities • 10 year tank warranty

Also available in Mains Pressure

On the tools WASTEWATER PUMPS

SMALL BORE WASTEWATER PUMP LINES In the fourth of this five-part series on working with small-bore wastewater pumps, Saniflo gives guidance on pump line installations.

Pump line installation Pump discharge lines must be installed as per manufacturers’ installation guides and comply with the appropriate methods as laid out in the AS/NZS 3500.2.

Pipe materials and fittings General pump lines will be constructed of either PVC pressure pipe with a nominal pressure rating of no less than PN12, or polyethylene (PE) piping systems with nominal rating of no less than PN16.

All changes of direction in the pump line or rising main from a small-bore wastewater pump must be achieved using 45° bends to cut down on friction loss. Only type P solvent cement for joining high pressure PVC pipe and fittings must be used.

All small-bore macerator and greywater pumps and lifting stations are manufactured with an integral non-return

The size of a pump’s discharge line is crucial to the pump’s performance.

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valve (NRV) as per EN & AS/NZS standards.

This NRV is either integrated into the units or incorporated into the associated discharge connection fittings. Because of the integrated non-return valve, no further non-return (check) valves are required on the pump discharge line or rising main.

A ball-valve must be installed on the pump discharge line just upstream of the non-return valve for maintenance and servicing purposes.

allowing the use of carbon filters, such as a Studor Maxi Filtra.

Air admittance valves (AAVs) must not be used on small-bore macerators, greywater pumps and lifting stations as these will lead to poor activations, motor failure and may void the manufacturer’s warranty. An AAV may be installed on fixture discharge lines connecting to the pump as per requirements of the AS/NZS 3500.2.

Venting

The size of a pump’s discharge line is crucial to the pump’s performance and will be set by the manufacturers’ specifications.

Increase size of the horizontal run by one pipe size after 5m to lessen friction loss.

There is no ‘deemed to satisfy’ provision in the AS/NZS 3500.2 to negate venting to atmosphere or support the use of carbon filters on small-bore macerators, greywater pumps and lifting stations.

Please consult with your local regulator if clarification is needed.

All small-bore macerator and greywater pumps and lifting stations need to breathe.

As waste enters the pump, air is expelled.

As waste is discharged from the pump, air is drawn back in (the same venting principles for any conventional plumbing and drainage installation).

Small-bore macerators, greywater pumps and smaller lifting stations are manufactured with small vent apertures with integrated carbon-filters and anti-flood valves. These openings allow them to breathe and facilitate normal hydraulic function.

Larger pumps have dedicated connections for venting to atmosphere due to larger air volume transfer along with possible methane and sulphide gas build up due to the waste transferred.

For situations involving larger lifting stations and inaccessibility to atmospheric venting, local regulators MAY consider

Pump line sizing

Pump line connections Multiple small-bore macerators or greywater pumps can be discharged into a common graded (elevated) sanitary plumbing drain line at high level.

DN65 DWV sanitary plumbing drain line would be an optimal size when discharging up to 5 small-bore macerator or greywater pumps. DN100 DWV sanitary plumbing drain line would be the optimal size when discharging larger lifting stations with a DN40 discharge pump line.

Connection is done through the branch of 45° junctions facing vertical, with minimum 2.5m spacing between connections. Pump line connections from PVC-U pressure pipe to DWV should be made with mechanical threaded fittings with provision for disconnection through barrel unions where possible.

Visit the Saniflo plumber portal link: www.saniflo.co.nz/plumberportal

It’s quicker, easier and neater with the Apex Fast Fit Combi Pack.

Just one pipe bend is required, and the cylinder-hugging installation sits tidily within the drip tray dimensions.

With less joins, thanks to the integrated check valve and EVT, as well as a unique tee ball valve.

Less time on the job means less cost. Now that’s straightforward.

On the tools PRODUCTS & SERVICES

CHECK OUT THE LATEST PRODUCTS FOR OUR INDUSTRY.

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Setting new standards in the heating market has been a Vaillant tradition for years. Now they are leveraging their expertise to help protect the climate—by introducing the natural refrigerant R290 for their heat pump product range. It has clear advantages over alternative

Englefield electronic bidet seat: now with remote control Bidets are recognised as the ultimate in good personal hygiene. Experience the optimum in comfort, as well as hygiene, from Englefield’s modern, top-of-the-line seat, now with the added convenience of a remote control.

Features and benefits include: Sensor activated open and close seat Quiet-Close™ seat with Quick-Release™ High-grade stainless steel bidet wand for rear and front wash with auto cleansing Hybrid heater technology provides instant and unlimited warm water for consistent comfort Heated air dryer and deodoriser function 2-level power saving modes No interference with standard toilet functionality.

The Englefield electronic bidet seat includes dual check valve, T connector, water inlet hose, seat fixing kit, water filter and electronic bidet seat—and complies with WMTS-051 Bidet Douche Seats and electrical safety standards. www.englefield.co.nz 40

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refrigerants: approx. 75% less filling quantity is needed, and it has low global warming potential (GWP).

The new aroTHERM Plus heat pump range uses the natural refrigerant, R290 to achieve higher flow temperatures of up to 75°C. Suitable for Active Ceiling and underfloor in both heating and cooling applications, radiators in heating applications, and indirect domestic hot water production. It is one of Waterware’s first products to use R290 – more will follow in the future. www.waterware.co.nz

Sanicompact all-in-one toilet suite The Sanicompact ® can lift waste 3m vertical or push 30m horizontal, or a combination of both. This flexibility allows for the addition of a toilet anywhere in the home.

The Sanicompact® includes a built-in macerator and an additional inlet for the connection of a hand basin. With the Sanicompact®, you only need the one product to make a complete powder room possible.

Everything about the Sanicompact® has been thoughtfully designed. Featuring a soft close seat, a quiet 550-watt motor and a cistern-less dual flush, which connects directly to the domestic water supply, a floor mounting kit and a factory pre-mounted non-return valve (supplied).

Celebrated for its economical water consumption, the Sanicompact® features a dual flush, using just 1.8L/3L of water per flush compared to the regular 4L/6L. The Sanicompact® achieved the first ever 6-star WELS rating for a toilet. www.saniflo.co.nz

Uniform Comfort with Vaillant’s aroTHERM Plus Heat Pump and uniTOWER aroTHERM Plus Heat Pump The aroTHERM Plus Heat Pump provides heating and hot water from renewable energy. It’s perfect for both new build and retrofit properties that demand low running costs, high efficiency, and an environmentally friendly solution.

The aroTHERM Plus Heat Pump is an outdoor unit which comes in a variety of outputs to suit every property. uniTOWER The uniTOWER indoor unit is a compact, attractive solution with all system components inside one tall unit for simple installation, and ideal for properties with limited space.

It provides comfort in domestic hot water, with an integrated tank of 188L of capacity, with a maximum efficiency A+ for an XL demand profile with guaranteed significant energy savings.

Features and Benefits • Heating system components integrated within the uniTOWER • Thanks to the compact design, the uniTOWER is about the size of a fridge freezer • 188L cylinder capacity delivers up to 380L of hot water for up to five people including the use of rainfall showers • Quick and easy installation within just one day

NEW Caroma Sink Mixer Range 3 types—pull down, pull out and standard 2 styles—round and square 5 colours—chrome, black and PVD gunmetal, brushed brass and brushed nickel Cool start design for energy efficiency Multiple rotational lock—outlet rotation can be set to 180° or 360° WELS 6 star rated, with optional WELS 5 star rated aerator supplied 100% leak tested 20-year warranty and 5-year warranty on PVD finish.

Available from December 2021. Learn more about Caroma’s new sink mixer technology on page 52. caroma.co.nz

Our Partners Master Plumbers, Gasfitters & Drainlayers NZ thanks the following Partners for their support: PLATINUM PARTNERS

GOLD PARTNERS

SILVER PARTNERS

A Group SFA Company

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COVID-19 COMMUNICATIONS Master Plumbers picks the eyes out of a Covid-19 information overload to provide industry-specific support.

With the second major Covid-19 community outbreak in New Zealand, Master Plumbers has once again kept members well informed about industryspecific expectations and requirements.

Regular enewsletters, website updates and the Master Plumbers Facebook Group have all swung into action, and the team has been answering member queries by phone and email.

Branches and Associations have been kept in the loop, and relevant online training and a wellbeing workshop have all been available to support members and their teams.

For Master Plumbers CEO Greg Wallace, advocacy work has been to the fore, pressing for priority vaccines for essential workers in our industry, assisting with the development of updated construction industry protocols, and lobbying for the Auckland product supply chain to be opened up when the city was in lockdown and the rest of NZ at lower alert levels. This has included media coverage on both radio and national TV.

Master Plumbers

MEMBER BENEFIT

Want to stay up with the latest Covid-19 developments for our industry?

Be in touch with Gillian McGeever about becoming a member: gmcgeever@ masterplumbers.org.nz or 027 839 8398.

Master Plumbers CEO Greg Wallace being interviewed on TVNZ 1 News about building product supply chain disruptions.

Should the role be performed by a vaccinated worker?

Is the work covered by the Vaccinations Order 2021?

Are there COVID-19 cases in the community where the work is carried out?

No

No

COVID-19 Risk Assessment

No

Yes

Likelihood of exposure Is work performed indoors and do one or more of the following circumstances apply?

• High occupancy/crowded; or • Poorly ventilated; or • Close contact (1 metre or less) for long periods of time

Yes

Key tips

• Consult and engage with workers, clients and others who may be impacted • Support and encourage workers to get vaccinated e.g. remove barriers to access, time, misinformation • Consider whether workers, clients and others have genuine grounds not to be vaccinated i.e. religious, ethical, health, medical, political beliefs, and how they may be accommodated • Ensure people understand consequences, potential or otherwise, of not being vaccinated • Ensure information on vaccination status and health information is collected, stored and used only for the purpose of managing risks of COVID -19 Standard control measures • PPE • Physical distancing • Working from home • Cleaning/hygiene • Ventilation • Contact tracing • Testing (if required)

Yes

COVID-19 Risk Assessment

No

Role must be performed by vaccinated worker



Role does not need to be performed by vaccinated worker

Consequences of exposure Does work involve regular contact with people who are high risk?

• Persons with underlying medical conditions and/or compromised immunity • Persons over 70 years of age • People in aged care facilities • Pregnant and recently pregnant women

Yes

Role should be performed by vaccinated worker

Potential examples • • • • • • • • • • • • •

Aged care facilities Bars/restaurants Churches Concerts Construction sites Early childhood providers/ schools Large events e.g. weddings/funerals Gyms Hospitals, medical centres, healthcare providers Movie theatres Nightclubs Shopping malls Sports stadiums

43 MEMBER BENEFIT 44 BULLETIN 50 LIFETIME COMMITMENT

52 PLATINUM

PARTNER PROFILE

The content of this is not intended as a substitute for specific professional advice and should not be relied upon for that purpose. While we make every effort to ensure the accuracy of the information this is a rapidly changing environment and the information will be subject to change - October 2021

This vaccination risk assessment flowchart for businesses is just one of many Covid-19 resources available to Master Plumbers members.

54 MASTERLINK

MESSAGEBOARD nzplumber

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THIS EDITION’S UPDATES FROM MASTER PLUMBERS.

New: Beacons Awards

The Construction Sector Accord is launching awards to champion the construction sector’s most innovative approaches that demonstrate the Accord principles in action. The first-ever Beacons Awards will be celebrated during Infrastructure NZ’s Building Nations 2021 virtual event from 16-19 November.

MBIE Chief Executive Carolyn Tremain signing the Accord Network Pledge at the Construction Sector Accord Network launch in August.

CONSTRUCTION SECTOR ACCORD NETWORK MEMBERSHIP Master Plumbers is proud to have become a Network Member of the Construction Sector Accord. Members of the Accord Network collectively commit to lifting the performance of the construction sector and are expected to lead the way in showing high standards of behaviour within the sector.The Accord Network was officially launched at Parliament in August and already counts more than 100 members, including government agencies and industry bodies such as ours.

The Construction Sector Accord was created to be a platform for industry and government to work together to address some of the key challenges for the sector, including skills shortages, boom and bust cycles, and a risk-shifting culture.

Finance Minister Grant Robertson speaking at the launch event.

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Master Plumbers members who’d like to keep up to date with Accord Network news can sign up to the newsletter at www.constructionaccord.nz/get-involved/

Master Plumbers

UPDATES

New Gold Business Partner: Makita A very warm welcome to Makita as a Gold Business Partner. With over 40 years in designing, engineering, and manufacturing cordless products, Makita gives you cordless convenience for all applications.

As the innovation leader, Makita leads the industry with best-in-class quality cordless products. Makita’s cordless products deliver the power, speed, and run-time to handle any project from wood and metalworking to concrete and dust extraction. From the job site to your home, Makita offers a wide range of cordless products ready to use anytime, anywhere.

The LXT® System is the world’s largest compatible cordless tool system powered by 18V slide-style batteries. Purpose-built motors, battery technology, and enhanced communications work together to deliver unmatched power, speed, and run time.

The LXT® System handles most applications, but for high-demand applications that use corded, petrol or air, the XGT System delivers higher-powered solutions. With 40V max and 80V max XGT® Products, pros can fully experience a battery-powered job site.

Makita® Products help you get the job done. With a variety of ratchets, impacts, polishers, saws, lighting and more, Makita® Products offer a wide variety of solutions to outfit your repair & maintenance facility, customising shop, detailing business etc.

As a market leading manufacturer, Makita’s commitment to you doesn’t stop at just selling you their products. They are there to support you along the way, so if you need to have your equipment serviced or repaired, they have service centres and Makita authorised dealers across the country who can help you out.

Services centres are located in: Hobsonville, Auckland Islington, Christchurch Avalon, Lower Hutt Every day, on job sites, Makita’s leading technology gives tool users unmatched power, performance, durability and breadth of line, with the XGT/ LXT cordless tool line-up, the innovation in motor and battery technology that is obliterating industry standards—and leaving old thinking behind.

New Silver Business Partner: Taylor Purification We are pleased to welcome Taylor Purification as a Silver Business Partner. Taylor Purification has a 30-year track record of providing great products and services to plumbers and water specialists throughout New Zealand. Many Master Plumbers members will already be familiar with the great product line available at wholesale prices by Taylors, and they are keen to further showcase their products.

Taylors carry a wide range of replacement water filters and cartridges, housings, tanks, connectors, coolers, chillers, UV systems and accessories, reverse osmosis units, softener systems, and various forms of media amongst many other products.

With experience, the company has built a portfolio of quality and reliable brands, such as Greenway, Pentair, Matrikx, Omnipure,

Hydramem, Clover etc. They have partnered with a wide network of experienced dealers, who can access wholesale prices via their company website, with a streamlined ordering process.

They also pride themselves on prompt delivery from their North and South Island warehouses.

Please check out their website or contact an authorised dealer for more information. taylor-purification.nz nzplumber

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or night, plus a short walk to work, which is a nice bonus.

What’s your favourite music?

In the podcast space I’ve been listening to NADDPOD (Not Another D&D Podcast). Outside of that, I’ve been listening to a lot of copyrightfree instrumental music for a personal YouTube channel I run with a few friends. My age-old favourite album is the Pink Floyd Pulse tour.

Get to know the Master Plumbers team with our quick Q&As. NAME: Henry Cassin ROLE: Membership & Engagement Coordinator

What’s your favourite book, TV show or movie?

My favourite book ever is Star Wars from a Certain Point of View, which is a really creative retelling of A New Hope from the point of view of characters who were extras or in a scene for a few short seconds. Currently I’m making my way through the Loki TV series, which has been a fantastic and mind-boggling ride.

Where’s your favourite holiday spot?

I’ve never travelled very far, but I did spend a week in Paihia with family a few years ago. I got sunburnt within about 45 seconds of arriving and loved every second relaxing and spending time on the beach.

What’s your favourite food?

It’s Wellington Burger on a Plate right now, so I can’t take four steps without finding a burger in my lap.

But my favourite food ever is my mum’s homemade chicken pie.

I don’t know how she makes it so good—witchcraft presumably.

What does your day-to-day role entail?

I oversee the Branch and Association network of Master Plumbers and the membership QA process. If you have any questions or anything you need changed with your membership, send them my way!

What’s your work background?

My first ever job was actually in doorto-door sales. Not exactly a glamorous start but it helped me realise I quite enjoyed talking to people and customer service. I worked through a few different customer service roles and contact centres until I found myself with the

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Building Officials Institute of New Zealand (BOINZ) as their Membership Relations Coordinator. I oversaw the Branch and Membership network there for a few years before taking my current role with Master Plumbers.

Can you name a person who particularly inspires you?

I’m inspired by strong people who do amazing things in times of trial. I think a perfect example is Jacinda Ardern, who has been able to hold a country together through multiple lockdowns, a horrific terror attack and devastating volcano eruption. Huge thumbs up from me!

Can you tell us a bit about you?

I was born in Palmerston North before heading to Wellington in my very early years, where I’ve been ever since. I like to consider myself a full Wellingtonian now—though I could take or leave the wind. I live right in the centre of Wellington, which means direct access to overpriced coffee at any time of day

What do you enjoy doing in your spare time?

It’s probably pretty clear by now, but I’m a massive fan of things like Dungeons & Dragons, gaming, movies etc. During Covid especially, it’s been a really great way to connect with my friends or with those who no longer live near me without breaking any lockdown levels.

Master Plumbers

UPDATES

WE’VE GOT YOU COVERED Working as a plumbing, gasfitter or drainlayer comes with its own set of risks, which can strike at any time. That’s why it’s vital to have the right insurance so you’re financially covered. With local strength and national scale, Crombie Lockwood delivers Master Plumbers Insurance exclusively to members and tailored to your individual needs.

The commercial motor policy covers your business vehicles and can include trailers, diggers and excavators. The material damage policy covers you for loss or damage to your tools, contents and stock.

CyberSAFE specialist insurance helps your business manage and recover from a cyber threat or attack.

Umbrella Cover liability package

BEST IN BRAND:

$200 TO JT PLUMBING, DRAINAGE & GAS! We love the way JT Plumbing, Drainage & Gas have used the Master Plumbers logo on all their vehicles—vans, utes and drainage truck. A $200 Prezzy Card prize on its way to the team now.

Send us your entries Do you have some great Master Plumbers branding in your business? Send us a photo or two by 5 November for your chance to win the next $200 Best in Brand Prezzy Card prize. Email admin@masterplumbers.org.nz

PLUS, with Master Plumbers Umbrella Cover, Crombie Lockwood has your public liability, statutory liability and professional indemnity needs covered— and you can top up your liability cover to a maximum of $10 million.

Discuss your insurance needs with a Master Plumbers Insurance representative on 0800 866 766; masterplumbers@crombielockwood.co.nz Take advantage of Master Plumbers Umbrella Cover and you can top up your liability cover to $10 million.

Makita was the first to introduce 18V lithium-ion cordless tools. Today, the LXT System is the world’s largest compatible 18V slide-style battery system with over 275+ solutions. Makita’s purpose-built motors, battery technology, and enhanced communications work together to deliver unmatched power, speed, and run time. With solutions for every trade, users get maximum performance and efficiency with the LXT System.

Master Plumbers

UPDATES

MOBILCARD MEGA DISCOUNT!

During November and December, enjoy a whopping 17c/litre off the pump price for diesel and petrol with your Master Plumbers Mobilcard!* *T&C apply

WAIKATO RACE NIGHT FUN More than 140 local members, their partners, staff and Business Partner representatives turned up for the Waikato Master Plumbers Race Night at Cambridge Raceway in July, before the Delta outbreak changed everything. Everyone enjoyed the chance to catch up and have a bit of a laugh with MP funny money betting.

We look forward to our Branches and Associations being able to host events again, as soon as they are able.

Get in touch!

Master Plumbers is here to support all businesses in the plumbing, gasfitting and drainlaying industry. Members are Quality Assured and backed by the Master Plumbers Guarantee.

We offer a wide range of business resources, health and safety, HR & technical support, plus training and member discounts— and we advocate for our members as a collective industry voice.

Get in touch to discuss our two-year membership deal!

NEW MEMBERS A very warm welcome to all.

Auckland All We Do Beston Plumbing & Gas Fox Plumbing Lotus Construction Co Marbeck Plumbing The Plumb & Gas Co Bay of Plenty/Coromandel Complete Gas and Plumbing Bop Waikato Hopa Plumbing and Gas Volcanic Plateau Josh Cribb Plumbing Hutt Valley/Wairarapa Gaspec Services

Gillian McGeever 027 839 8398 gmcgeever@masterplumbers.org.nz

Wellington Paramount Plumbing & Gas Trilford Plumbing & Gas Nelson Motueka Plumbing 2018 Canterbury Dynamic Drainage Taylor & Sons Drainage Or contact 0800 502 102 membership@masterplumbers.org.nz

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Queenstown & Lakes District Dart Plumbing

LIFETIME COMMITMENT

When Mark Whitehead was made a Life Member of Master Plumbers in 2019, he joined a special band of people he’d always admired for their dedication to the plumbing industry. We caught up with Mark about his own long-standing contribution.

AUTHOR: MATTHEW LOWE

M

ark Whitehead decided to embark on a career in plumbing after working as a labourer on a building site one summer.

Nearly 50 years later, he has his own well-established business in Christchurch and has played a major part in helping to shape the industry nationwide.

The 65-year-old has held numerous governance roles over the years, including being a President and Board Member of Master Plumbers, a Director and Chairman of Masterlink, a Director of the Plumbers, Gasfitters and Drainlayers Board, and a Director of the Plumbing, Gasfitting and Drainlaying ITO. He is still a member and Director of NZPM, which owns Plumbing World, a member of the Institute of Directors NZ, and remains keen to continue contributing.

“I have done it for many years because I love what I do and it’s one way of paying back for what offers a great lifestyle,” he says. “I’m still involved in the training field and think I have got something to offer. I might be pale and male, but I do not see myself as stale.

“I’m aware of the changes of the younger generation and the challenges of training them and keeping them engaged. As long as someone wants me, I’ll continue to contribute.”

Apprentice to business owner Mark’s mother wanted him to attend university and become an accountant, but he chose plumbing after seeing various trades close-up during the Christmas holidays after he finished school. He says plumbing stood out because of the diversity of the job, and he started an apprenticeship with White and Taylor Plumbers in Christchurch in 1973.

A few years later he married Nicola, who was studying to be a physio in Dunedin at the time. Mark moved south with her

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Mark Whitehead and his wife Nicola at the 2019 New Zealand Plumbing Awards, celebrating Mark’s Master Plumbers Life Membership.

and joined Foleys for the final year of his apprenticeship before the couple returned to Christchurch in 1978 and he started his own business soon after.

“I was just a one-man band in the beginning before going into partnership and calling the company Romar Plumbing,” says Mark. “The name changed again when I ended up working with someone else before it eventually became Whitehead Plumbing, and that’s how it has remained.”

Mark notes covering a diverse range of plumbing skills has been key to the business surviving through some tough times, including the global financial crisis, the Christchurch earthquakes and the coronavirus pandemic.

He says it also allows people working for him to experience more variety, with the company currently employing 25 people, including five apprentices. “I’m

still involved with the company but not as much as I used to be. I have a succession plan in place and want to make sure when I’m not as actively involved it’s in a good state for the next generation. I want to see not only the business I have got thrive, but the industry as well.”

“A fantastic organisation” On that front, Mark was a representative of the Canterbury Master Plumbers Association before being elected while in his twenties onto the National Council. He helped oversee the transition to the Board system that operates today and says it was “amazing” to be made a Life Member in 2019—the year he stepped down from the Board—in recognition of his service.

“I’ve done what I’ve done because I think Master Plumbers is a fantastic organisation and it’s a great industry that we’re in. There are people who have gone before me and

Master Plumbers

been made Life Members who I have always held in awe for what they’ve done and it’s nice to be considered on the same level.”

He advocates people joining industry organisations so they can network and learn from other tradespeople. “When you start in business it can be lonely but through organisations such as Master Plumbers you can share views and problems with others.”

The main changes he has seen during his career have been around technology and regulations, but he says the basic entry requirements for aspiring plumbers has also shifted. “You have got to have a higher level of knowledge and academic intelligence to be a plumber, gasfitter or drainlayer these days.

“The actual doing of the job and products we use has made it simpler, but you’ve got to use the right product in the right situation to achieve the right outcome.”

It takes two Along with his commitment to the world of plumbing, Mark notes a key factor to his longevity in the industry has been the support of his wife. “Most of us have a partner who

LIFE MEMBER PROFILE

Mark at the 2019 NZ Plumbing Conference in Queensland with business partner Paul Olsen.

Whitehead Plumbing currently employs 25, including five apprentices.

does a huge amount behind the scenes that is not recognised by others,” he says. “You’re busy with industry life and someone keeps the family ticking along and they should not be forgotten. They do a lot of stuff alone because you’re tied up with business so often. I’ve had some fun and interesting times as a plumber

and met some great people through Master Plumbers and the industry. It’s been a great ride and it hasn’t finished yet.”

Since this article was written, Mark has started treatment for cancer and we wish him all the best.

Master Plumbers

PLATINUM PARTNER PROFILE

SMART NEW SINK MIXER TECHNOLOGY Launching this December, Caroma’s new coloured sink mixers provide style and colour finishes to suit personal taste and deliver clever functional features, such as multi rotational lock.

C

aroma’s new colour sink mixers come in a squared goose neck design, a traditional goose neck design, and a pull-down design with interchangeable mixer handles and a two-function spray option.

The range of highly durable colour finishes include Chrome and Electroplated Matte Black, as well as PVD Gunmetal, Brushed Brass and Brushed Nickel, providing a strong, long-lasting finish.

The new range is also colour matched with Caroma’s Urbane II and Liano II colour bathroom ranges.

In line with Caroma’s commitment to innovation and sustainability, the range features: Multiple Rotation Lock—the outlet rotation can set to 140° or 360° rotation angles (360° for standard mixers only) for added versatility when used on either a kitchen bench or island. The handle orientation can have both front and side options across all three type options, with a convenient quarter-turn handle for use in narrow kitchen spaces with splashbacks.

Cool Start design not only prevents the handles from hitting splashbacks, it also prevents initiation of the continuous flow heater or circulation pump when the handle is activated from the traditionally vertical (warm) position. Cool Start sees cold located in the vertical position.

Dual function spray outlet as standard on pull-down version— aerated flow and veggie spray—suitable for all washing and rinsing needs, all held in place by a magnetic spray dock for convenience and ease of use.

PVD (Physical Vapor Deposition)—a coating technique used to deposit a thin film on the surface of product to provide superior durability and resistance to abrasions, scratches and corrosion.

Aligned with Caroma’s quest for superior water solutions, all Caroma coloured Sink Mixers are highly water efficient at WELS 6-star flow rate (4.5L/min)—with optional WELS 5 Star aerator supplied.

www.caroma.co.nz The outlet rotation can set to 140° or 360° rotation angles for added versatility.

Highly durable colour finishes include Chrome and Electroplated Matte Black, as well as PVD Gunmetal, Brushed Brass and Brushed Nickel.

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Cool Start sees cold located in the vertical position.

BE A MASTER PLUMBER

Be the best you can be - for your customers, your staff and your business.

Branding – logo and vehicle decals Fuel discounts with Mobilcard Business Partner deals exclusive to members Master Plumbers health & safety app Health & Safety resources and support Technical support from PGD experts Job leads from our Find a Plumber search tool 12 month consumer guarantee HR resources, guidelines and support Advocating for member and industry interests Networking opportunities Professional development training Latest industry news

Find out more at masterplumbers.org.nz or call 0800 502 102

UPDATES FROM THE MASTERLINK MENTORED APPRENTICESHIP PROGRAMME—INCLUDING AN INTRODUCTION TO NEW BUSINESS DEVELOPMENT MANAGER PETE SHIELDS.

Surviving lockdown When New Zealand plunged back into lockdown in August, Masterlink kept up the communication with hosts and apprentices, making sure they were informed and providing apprentices with quizzes and study aids to keep the brain cells ticking while work was on hold.

Our Regional Managers checked in with their apprentices by phone and text to ensure they were coping OK—and looked after their own mental and physical fitness whilst working from home.

RM Colin Kilpatrick spent some quality time with granddaughter Izzy; Russell Walsh was reminded to take regular breaks by his pup Bella; Bob McCoy enjoyed walks on the beachfront right outside his Hawke’s Bay home; Brendan Parker had a laugh with his young family; Sam Timlin got the nursery ready for baby #1 (welcome Andreas!); and Rupert Sanford-Scutt headed out for a run each day to get in training for his first Auckland marathon.

Working from home during lockdown gave the Masterlink Regional Managers a chance to spend some quality time with family and get out for some healthy exercise.

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Master Plumbers

MASTERLINK

MEET PETE SHIELDS: OUR NEW BDM It’s excellent to have Pete Shields joining the Masterlink team in the new role of Business Development Manager. Working out of the Auckland office, Pete’s focus is on engaging with prospective apprentices to let them know about the pathways into a plumbing apprenticeship.

He is also enjoying meeting employers to understand what they want and expect from the industry in terms of apprentice training. “I aim to assist in any way I can to grow the industry by helping apprentices to achieve and employers to succeed,” he says.

After 18 years with the NZ Police, Pete decided to carry out a plumbing apprenticeship, going on to run his own plumbing business in Paeroa, where he and Jo, his wife of 40 years, settled in 1988 and still live today.

He also worked part-time as a plumbing tutor at Wintec, going on to become full time before moving to MIT in Manukau in 2016, where he looked after the Plumbing School as Curriculum Leader for the past

four years. “I have a huge passion for seeing training provided that results in quality tradesmen and tradeswomen in the industry,” he says.

Pete admires anyone who can overcome adversity and says he really enjoyed helping apprentices with learning disabilities, such as dyslexia, during his tutoring career. “I want to continue to ensure that we can assist apprentices with similar challenges in this new role.”

Half Scottish and half Czech by descent, Pete came to New Zealand at the age of four, growing up in Taupo before moving to Whangarei. He and Jo have three grown-up children and he says family time is very important to them. “As our kids grew up, we ensured they had every opportunity to play sport.

Our youngest daughter has played for the New Zealand national ice hockey and inline hockey teams, and our son has playd for the men’s national inline hockey team.” Mountain biking and fishing are his favourite spare time interests.

New Masterlink Business Development Manager Pete Shields will be familiar to many from his years as a plumbing tutor and curriculum leader.

A E R LU X ™ T E C H N O L O GY Designed in New Zealand for mains pressure situations.

END OF YEAR PRESSURE: JANDALS TO SAFETY BOOTS As we head at a rate of knots towards the end of the year, it’s a sad fact that in the lead up to Christmas, and when we return to work after the holiday season, we experience increased levels of serious injuries and fatalities at work.

Remember, it’s a stressful time of year, with the additional pressure to meet deadlines and finish off projects, more people on the road, issues at home that may mean you haven’t got your mind fully on the job—and no doubt the emotional toll due to nearly two years of Covid-19 related disruption and uncertainty. All these issues can contribute to potential for accidents and incidents at work.

■ No deadline is worth a fatality—make sure you have enough time and resources to do the job safely.

■ Take a moment before you go back out to work in 2022 to reflect on what you’ll be doing and what can hurt you. Make sure you have moved from a holiday mindset to a work one.

The Aerlux™ technology gives you the freedom to create your ideal shower through unique spray options. The Aerlux™ jet draws in air, adding volume to each water droplet, creating a softer more voluminous shower. With two jets to choose from you can transform your shower to suit your desires.

AERLUX™ JETS FOR MAINS PRESSURE:

Orange For a softer shower AIR INLET

Purple For a harder shower

FOR MORE INFORMATION VISIT WWW.FELTON.CO.NZ

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Master Plumbers

MEMBER PROFILE

FATHER’S DAY FISHING PRIZE

To celebrate Father’s Day on 5 September, Masterlink and Master Plumbers gave away three fishing prize bundles, generously donated by Rheem New Zealand.

Prize draw entrants just had to tell us about their dad’s love of fishing and tag him in the Masterlink and Master Plumbers Facebook comments.

Congratulations to our lucky winners Georgia Goodman, Sally Carey and Keri Newman and we hope their nominated dads have a blast out on the water with their prizes. They’ve each won a Shimano rod & reel set and Rheem branded chilly bag, fleece tee and camo light cap with handy bottle opener on the peak!

Masterlink milestones

Congrats to Sally Carey, one of our three draw prize winners. “Hubby loves fishing with a passion and loves to share it with our girls,” said Sally in her entry.

QUALIFIED

Congratulations to the latest Masterlink apprentices to gain qualifications: Michael Borrell, Manie Bruwer, Ethan Clements, Raiden Keeble-Gardiner, Kane Milburn, Esmey Parata and Vinny Roth in Plumbing and Gasfitting; and Lewis Cox in Plumbing.

WELCOME

Warm welcome to new Masterlink apprentices— and a big thanks to their host employers: Joseph Ballour – Heron Plumbing, Auckland Joshua Marshall – Heron Plumbing, Auckland Tai Davis – Ben Mayne Plumbing, Auckland Hongshi Feng – Bassett Plumbing & Drainage, Auckland Latiume Fosita – Bassett Plumbing & Drainage, Auckland Scott Henderson – Cooke Plumbing Company, Auckland Tarquin McKinley – Ben Mayne Plumbing, Auckland Sebastian Roberts – Fletcher Plumbing, Auckland Paul Ta’Ase – Kerry Drainage, Auckland Matthew Heke – MT Carroll, Napier Kahn Anderson-Gillies – Woodroofe Plumbing, Paeroa Carter Tahitahi – Woodroofe Plumbing, Paeroa Jakob O’Dwyer – Morrinsville Plumbing & Gas Kaesin Harris – CJ Cant, Hamilton Raphael Smith – Plumbing & Gas Works, Hamilton Ethan Whale – Mitchell Plumbing, Tauranga Tukairangi Pitiroi – Graeme Edwards Plumbing, Rotorua Russell Hohaia – Climate & Plumbing, New Plymouth Patrick Muldowney – Tech Mechanical, Napier Brodhi Curtis – PlumberCo, Wellington Alexander Pickett – Imax Plumbing & Gas, Wellington Daniel Cox – Aqua Pro Plumbing and Drainage, Christchurch Zak Herring – NCD Plumbing, Christchurch Scott Davis – Williamson Drainage Contractors, T/A Drainpro, Rolleston Dylan Robertson – Hardy Plumbing, Wanaka Keeley Sexton-Johnson – Queenstown Plumbing & Gas, Arrowtown Aaron Adams – Mains Plumbers 2004, Dunedin Anton Stoddard – Impact Roofing & Plumbing, Dunedin Ethan Pollard – Top Notch Roofing, Mosgiel Jonathan Milnes-Win – Atkinson Plumbing, Invercargill 56

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Jack Powell, mentioned last edition, collecting his Plumbing National Certificate from Regional Manager Colin Kilpatrick. Jack received his training from two Auckland Masterlink hosts: BT Plumbing & Gas and Campbell Plumbing & Gasfitting.

Thanks to both!

Raiden Keeble-Gardiner with boss Dave Strong of Morrinsville Plumbing & Gas, who champions apprenticeships as Masterlink Chairman on the national Master Plumbers Board.

Huge thanks to Michelle Curtis at Piping Hot Plumbing & Drainage in Whanganui for the support she has given Ethan Clements throughout his plumbing & gasfitting apprenticeship.

IN UNCERTAIN TIMES, YOU CAN COUNT ON OUR SUPPORT COVID-19 Alert Levels change. Lockdowns come and go. Supply chains are disrupted. But Masterlink is always here to help you on your journey to grow your business through apprentices!

Reach out to your Regional Manager

Peter Shields Business Development 021 289 0255

LESS RISK

Rupert Sanford-Scutt Auckland & Northland 027 558 5441

Colin Kilpatrick Auckland 021 773 296

Russell Walsh Central North Island 027 600 9929

Bob McCoy Lower North Island 027 479 0075

Sam Timlin Upper South Island 021 433 615

Brendan Parker Lower South Island 021 644 560

If your business changes, or if anything unexpected happens, we will work with you and your apprentice to achieve the best outcome

We handle all the admin, manage online and in-person block course LESS STRESS learning, and keep your apprentice on track to qualify

LESS COST

We pay your apprentice when Alert Levels mean they can’t work, and we provide exclusive FREE Training to boost their skills

OUR TEAM IS HERE TO HELP Call us on 0800 502 102 Talk to your Regional Manager Visit masterlink.co.nz

NZ

BOOST YOUR

BRAND

Business smarts

C O S T- E F F E C T I V E M A R K E T I N G

In the final part of this series on cost-effective marketing, Antony Young provides tips for making full use of your brand and customer database.

AUTHOR: ANTONY YOUNG, THE DIGITAL CAFÉ

Y

ou probably already have a business logo—but are you making the most of it? Your logo is the visual representation of your brand, so it should be memorable.

Consider adding a tagline or slogan that summarises what you stand for. Think Avis ‘We try harder’ or LV Martin’s ‘It’s the putting right that counts’. This edition’s Best in Brand winner (see page 47), JT Plumbing, Gas and Drainage has the tagline: ‘We love what we do and it shows’. Nice one!

Then use everything at your disposal to get your logo out there: your vans, your uniforms, your work premises, your business cards.

Consider getting some inexpensive merchandise made up for your customers—pads, pens, fridge magnets and the like. Or support your local community sports team and get your logo on their kit and on display banners at their games.

Your logo should also appear prominently on your website, which is your primary

This is a great example of a mobile-responsive website.

Colourful, clean, aligned with the company’s memorable brand, and all the key information right up front.

59 BOOST YOUR BRAND 62 WHAT DOES ‘GOOD’ LOOK LIKE?

64 BUSINESS COACH 66 PERKS OF THE JOB? 68 WORKER ENGAGEMENT 70 WHEN SECONDS COUNT 73 INSURANCE ADVICE 74 HR & WELLBEING 76 TRUST & RESPECT 77 FORWARD FOCUS nzplumber

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Business smarts COST-EFFECTIVE MARKETING

RoyalFlush Plumbing & Gas in Auckland won a Master Plumbers Best in Brand prize for they way they’ve displayed their Master Plumbers’ membership on their vehicles, which have an eye-catching, uncluttered design.

VEHICLE SIGNWRITING DOS AND DON’TS ✔ Capture people’s attention ✔ Use colour—there are a lot of white

vans out there! ✔ Stick to one or two main colours ✔ Use simple, clear, well-sized fonts that are easy to read ✔ Emphasise your speciality or what makes you different ✔ Include your tagline or slogan— something for people to remember selling tool. Make sure all the important information is at the top of your website: your phone number, the services you provide, who’s on your team.

Use your website to sell your point of difference and make sure it reflects your brand. Provide testimonials and highlight any awards plus your membership of Master Plumbers.

✔ Consider adding social media

symbols or a QR code ✔ Display your Master Plumbers,

Gasfitters & Drainlayers membership ✔ Check and double check the proof—

it’s surprising how many people get their own phone numbers wrong on their signwriting!

✖ Avoid information overload ✖ Steer clear of a cluttered design ✖ Don’t bother with your email address— phone number and website is enough

✖ Don’t include details that might change.

Make sure your site is responsive—ie, optimised for mobile phones—and include professional, friendly imagery of your team and some of the projects you’ve completed.

Finally, consider getting your logo into your local paper by placing an advert for your business. And if you’ve done something exceptional, let your local newspaper know!

About the author: Antony Young has worked in New York, London and Asia, running digital and advertising agencies working on global brands such as P&G, McDonald’s and Toyota. He is co-founder of The Digital Café with offices across New Zealand, managing social and digital media for numerous companies and businesses. You can find him on www.thedigitalcafe.co.nz

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YOUR EMAIL LIST IS GOLD

Your existing customers are the number one source of business.

Use your database to send them a regular email newsletter—one of the best and most cost-effective ways to ensure your company stays in their mind. Email programmes like Mailchimp and Stripo allow you to create and send your own professional looking emails.

Use the newsletter to promote your team, provide customer testimonials, servicing tips, seasonal maintenance advice etc You could also include promotional offers. Seven out of 10 people say they made use of a coupon or discount from a marketing email they received the week prior*.

A couple of things to note: you are required to include an unsubscribe option, and make sure you’re up to date with the 2020 changes to New Zealand’s privacy laws. *www.vouchercloud.com/resources/retail-anddiscounts-infographic

Plumber or gasfitter?

Sign up to MyRheem Pro today Installation guides Service manuals Spares & elements Product dimensions Exploded BOM’s Revit files Obsolete product info Trade only promotions

rheem.co.nz/trade

The magazine by tradies, for tradies www.offsitenz.co.nz

@offsitenz

@offsite_magazine

WHAT DOES

‘GOOD’ LOOK LIKE?

Small to medium construction businesses are currently facing a barrage of challenges, making it more crucial than ever to have a good, resilient business. But what does good look like? We talk to Graham Burke about the 5 biggest industry issues... plus a powerful new tool to help you gauge how well your business is faring.

1 Supply chain disruptions

Supply chain issues have been top of mind with the Covid-19 lockdowns, but they don’t come out of the blue. What the lockdowns have highlighted is how fragile New Zealand’s supply chain is in many instances. We have far greater reliance than ever before on product from overseas—and increasingly from one country. This means

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if there are issues offshore, such as shipping problems, our supply chain is affected straight away... and so are product costs.

2 Product cost increases

Today’s businesses tend to use a ‘just in time’ model, ordering everything as we need it and holding less stock. Perhaps we need to consider more forward planning—ordering

further in advance and holding more stock—to avoid project delays and resulting product cost increases. Here and overseas, product prices have been escalating at a rate we haven’t seen since the 1980s. Businesses essentially have two choices: to have contracts that pass product price increases to the client, or to purchase stock up front and lock in the contract price.

3 Labour shortages

We are experiencing a critical labour supply shortage that is likely to remain for some time, given the current high work demand. Even with the recent acceleration in apprentice numbers, we can barely keep up with the numbers retiring in our ageing population. Some businesses have looked

Business smarts BUSINESS BENCHMARKING

Graham Burke is Executive Director of the Construction Industry Council and past President of the Specialist Trade Contractors Federation.

overseas for staff, but labour shortages are an international phenomenon, and we’re all competing for the same skills. New Zealand has a housing and infrastructure deficit, and a huge forward pipeline of work. We all need to recruit people into the industry and lift productivity to stay competitive.

4 Workplace stress

Workplace stress is not a new thing.

Staff shortages, long working hours and client demands can all lead to stress.

Today’s workforce is more cognisant of the need for work/life balance, and good mental health and wellbeing is an absolute positive. We also live in a society that wants instant gratification, which means clients can be more demanding—perhaps because they too are under pressure to deliver. Stress goes in circles. Setting clear expectations upfront and keeping clients informed goes a long way to keeping customers happy and managing stress.

5 Cashflow concerns

Cash is king. Cashflow is the lifeblood of a business, but many don’t understand it well. This is why a similar amount of businesses fail in boom times as in lean times. They just don’t have enough working capital to maintain growth. For the average business, a lot of costs go out before you get paid—wages, petrol, rent etc—and this capital outlay can be significant if your payment terms are 30 or 40 days, or if you don’t have good debtor control. In times of growth, it may seem like you’re making a healthy profit— but if you’re spending money faster than it comes in, you might not be able to pay your bills. Just like a household budget, it’s all about understanding the demands on your cash. Putting money aside, having a good relationship with your bank, and keeping a good debtor ledger are all important factors.

NEW BUSINESS BENCHMARKING TOOL

When you’re working on your own business, it can be hard to know how well you’re doing compared with others in the industry. A powerful new online tool will change all that, by giving small to medium construction businesses the ability to measure their financial, commercial and operational performance against an industry benchmark.

Due to launch early next year, the tool will enable businesses to input their data anonymously, which will then be collated with data from other businesses to set the industry standard. Not only will the tool help businesses assess their performance against a wide range of criteria, but it will also provide practical information and resources to assist in areas where a business wants to improve.

The new tool is a collaboration between numerous specialist trade associations, including Master Plumbers, and is supported by the Construction Sector Accord and PwC. It is being developed along similar lines to a successful programme already available to the vertical construction sector.

We’ll have more information about the new online tool in the next edition.

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THAT SEPARATE SUCCESSFUL BUSINESS OWNERS FROM THE REST Business Coach Daniel Fitzpatrick takes a look at 4 ways of thinking that will get you to the next level a lot faster.

AUTHOR: DANIEL FITZPATRICK, NEXT LEVEL TRADIE

I

f you’re like most trades businesses and have a lot on your plate right now, it’s easy to forget about how your mindset impacts your success. And simply go through the motions every day. Ticking off your long list of to-dos.

You want to be making progress, but it feels like you’re bogged down by what’s urgent. And not necessarily getting to what’s most important.

So, how can you ensure you’re on the right track and progressing towards where you want to be? Running a thriving, growing company with an amazing team and reputation that is second-to-none (with plenty of space for regular family time and holidays!)...

Start by understanding these 4 mindsets that separate successful business owners from the rest.

take responsibility 1 They for the big picture

American success coach Hal Elrod says: The moment you accept total responsibility for EVERYTHING in your life is the day you claim the power to change ANYTHING in your life.

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It’s true: When you don’t take total responsibility for something in your business, then you’ve given up the power to change that thing. It’s unlikely to then go in the direction you want it to.

Ever started a job and taken ownership but a few things got away on you… Like when you discovered there were a few extras involved that were not allowed for in the quote. But it was just easier to carry on and deal with it later? In the end your margins disappeared and it was too late to negotiate with the client coz the job was finished.

Taking total responsibility (even when it means having the hard client convos in the middle of a job) saves a whole lot of headaches later.

Another big one is taking complete responsibility for your financials. This means consistently being ahead of the game: Knowing exactly what’s coming in, what’s going out, and what’s left.

Yes, it’s a good time to be in the trades right now. But good times don’t necessarily lead to a better business. Even when you’ve got more work coming in than you can handle, you still need to be focused on building the fundamentals of a strong business.

Ask yourself 2 important questions: What’s out of control now that you need to get control of and fix now? (eg, cashflow—there’s a whole lot of debtors you haven’t followed up and that’s why you’ve got no money).

What are you letting coast by that you need to get control of because it’s gonna bite you in the future?

If you can really get a handle on those loose ends, when you get to the end of the year you’ll be much happier with the results.

Business smarts BUSINESS COACH

make financial decisions 2 They based on the ROI not the cost

Fact: Not all costs are the same. When you make a financial decision, it can either be seen through the lens of it being a cost or an investment. For example, implementing new project management software will cost time and money initially. But it will save you time and improve margins and control in the long term.

Therefore, just viewing it for its initial cost could hold you back from investing in something that would later benefit you. The more growth-focused approach is to analyse your financial decisions based on the ROI, the overall effect. You gotta think: For what I put in, am I getting a greater return back?

Making financial decisions in this way can save time and frustration and play a great role in taking your business to the next level.

fixate on their goals but 3 They are flexible in their approach

Any significant goal will have curveballs on the way that try to shunt you in a different direction. The winning attitude is to be firm and fixated on your goals. But also to be flexible in how you achieve them!

Imagine a key staff member has left and you need to find a great replacement. It’s hard to find staff right now. Thinking outside the box might mean training an existing team member up into the role or offering to pay moving costs to attract someone who’s planning a shift to your region.

There are always going to be turns and bends in the pursuit of our goals. But it’s not an excuse to stop. Instead, it’s a reason to find a different way. As US author Ryan Holiday says: Stop looking for angels. Start looking for angles.

Where are you currently stuck in your business? What isn’t working? Spinning your wheels and hoping things will improve might not be the best approach.

Even if you’ve had success in the past, what’s got you to point A might not necessarily get you to point B. So, look for a different way. Find a new strategy. Create opportunities and get after the results you really want.

don’t expect themselves 4 They to have all the answers

Tradies sometimes think: There’s no task too big to handle if I just grind it out.

However, when it comes to nailing down the nitty-gritty of your business, you’ll run into a problem: You can’t read the label from within the jar.

How often have you seen someone stuck on how something’s going to work, but then someone else has come over and almost immediately found the solution?

As billionaire real-estate investor Gary Keller says: Any time in your life you are hitting up against the ceiling of achievement, you’re missing a person.

It shouldn’t be a surprise that a different set of eyes sees different things. So, stop and think: How are you taking advantage of

different eyes and minds in your business strategy? Do you have a different set of eyes on your financials? Have you got other minds working with you to help take your business to the next level?

Having someone who you regularly sit down with to go over various aspects of your business will force you to show up and think strategically. Which will ultimately help you move forward and stay the course.

So, take advantage of it!

Let’s wrap this up The mindsets of business owners who succeed and those who don’t are very different. Make sure you can say you’re on the right side! Remember: Take responsibility for the big picture. Make financial decisions based on the ROI rather than the cost. Be flexible in how you get to your goals. And don’t go it alone.

If you have trouble with any of these areas, contact me for a free online chat to see how I can help you fast track your way forward.

Book a time here: https://nextleveltradie.co.nz/nextstep/

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Business smarts TAX AND FINANCE

PERKS OF THE JOB?

Mixing private and business transactions can complicate the accounting and lead to some unwelcome tax impacts, as Brett Crombie explains.

T

here are a lot of positives to owning and operating a trade business. To name just a few, business owners enjoy flexibility, autonomy, a sense of purpose and the chance to make healthy profits.

But how about some of the other perks? Like doing up your home bathroom with work supplies, getting the team to work on your own place, or taking a personal loan from your business, which is then forgiven? Unfortunately, even though you might own the business, these all come with tax implications.

In this article, I outline the concept of a ‘deemed dividend’, then give examples of common scenarios which can trip up business owners and make them liable for unexpected income tax. While this concept applies especially to businesses using a company structure, the general caution against mixing the business with private benefits is relevant for those operating as sole traders or in partnerships.

What is a ‘deemed dividend’?

The more commonly understood type of dividend is a cash dividend, which is a cash payment made to shareholders of a company from the company profits. These payments are taxable to the shareholder.

The deemed dividend is a non-cash version of this. Anything that is a ‘transfer of value’ from a company to a shareholder is potentially a deemed dividend and therefore taxable to the shareholder. The term ‘transfer of value’ is a broad one and captures some rather common transactions that go on in a lot of trade businesses.

EXAMPLE 1:

Using work supplies for private purposes Jimmy the owner of Jimmy’s Plumbing needs a new hot water cylinder at his house. He has a few cylinders in stock that are each worth $2,000 and thinks, “No worries, I own the company, so I’ll just take one of those and let the company pay for it!”

Come tax time, Jimmy’s accountant will say, “Hold up Jimmy! Taking that cylinder resulted in a transfer of value from the company to yourself. The transfer was due to your shareholding and a deemed dividend has occurred. I’m afraid that $2,000 will be added to your personal taxable income for the year.”

EXAMPLE 2:

Getting the team to work on your house The same idea applies to using company services for private use. Let’s say Jimmy sent a couple of his team to do the cylinder job at his house and it took them four hours. If their hourly charge-out rate is $80, then the ‘deemed dividend’ value would be $640 (($80 x 2 staff) x 4 hours).

EXAMPLE 3:

Forgiving loans It is common for shareholders to run a Current Account, which is essentially a loan from the shareholder to the company. Sometimes, this Current Account can become overdrawn, in which case it becomes a loan from the company to the shareholder.

Let’s say Jimmy has overdrawn his Current Account by $5,000. If the company forgives Jimmy from having to repay this Current Account debt, the company has provided money’s worth to Jimmy and the amount will be treated as a ‘deemed dividend’ and taxable income to Jimmy.

In summary, while it may seem convenient for trade business owners to mingle their private and business affairs, it can complicate the accounting and lead to some unwelcome tax impacts. When in doubt, having a quick chat with your accountant beforehand will nearly always save time and cost down the track.

About the author: Brett Crombie is a Chartered Accountant, qualified lawyer and former Inland Revenue tax investigator. He is the owner of Straightedge Accounting, which provides tax, accounting and business advisory services. Contact Brett on 021 301 022 or email brett.crombie@straightedge.nz

Any tax or finance topics you want answers to? Email the Ed: bsellers@masterplumbers.org.nz

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Business smarts HEALTH & SAFETY

important to ensure workers get told about final decisions. This can be in situations where you are introducing a new policy or procedure, or where you are responding to information provided by your workers about a risk, hazard or improvement opportunity.

Worker participation

WHY WORKER ENGAGEMENT WORKS

Are your workers a health and safety problem to be solved? Or the source of great ideas for improvement? Greg Dearsly has the lowdown on worker engagement, participation and representation.

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here are three things that make good health and safety: 1. visible and active leadership 2. robust management of risk 3. effective worker engagement.

All are equally important and, when done well, deliver great performance results.

Let’s start with worker engagement. All New Zealand businesses are required to have an approach to worker engagement, regardless of business size, structure or risk profile. The best health and safety outcomes are achieved when the business and its workers work together to improve health and safety standards.

Worker engagement Worker engagement is about being a good employer, and that means sharing

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information with your workers about health and safety matters. This includes providing some time for workers to consider the information you are sharing.

You need to involve your workers when: you need to make decisions about the management of hazards or risks in your workplace you are designing a worker engagement process there is change in your workplace that might affect health and safety.

Engagement is also about enabling the workforce to provide their views on the matter, including any concerns they might have and being part of the decision-making process.

Making sure you have an effective feedback loop is also important, so it’s also

Participation doesn’t just have to be about toolbox meetings and committees. Whilst these methods can result in effective approaches to participation, think more broadly. Your workers are at the sharp end of your business and they know what works best in terms of the work they do.

They also have great ideas about better ways to do things.

So, enabling your workers to be involved in enhancing your business intelligence is a good example of worker participation.

This could be through learning reviews, which can be used to better understand the reality of how a risk presents itself in the workplace and how workers manage that risk in reality.

This is the concept of work as imagined and work as actually done. You might have a procedure that explains how to do a task, but it’s unlikely to cover all scenarios. Only those at the sharp end understand those unwritten situations and what they do about them. As a manager or supervisor, you might call these shortcuts—to the worker, they are probably just normal work.

You can also use learning reviews as a follow up on an accident or incident to understand what happened. Remember, your people are not a problem to be solved—they are the source of good ideas to create better work.

Of course, you might have toolbox meetings and committees in place and, if so, put your focus into the effectiveness of those systems. Ask yourself and your workers if they provide value to the business and those within it? Or are they just an opportunity for some time off work for a coffee and a scone.

Worker representation There are a whole range of reasons why your business might have health and safety reps (HSRs). The main reason is that they are a good resource for an individual to represent their workmates on health and safety issues that come up day to day. There are a number of ways in which HSRs are put in place, whether the business decides it would be a good idea to have such roles, or whether members of the workforce agree that having HSRs is their preferred method of addressing health and safety matters.

How can I connect all this together?

Talk to your workers about how they might like to contribute to making your workplace a healthier and safer environment.

Discuss the various options, whether it be reps, committees or other forms of communication.

Have workers participate in risk assessments, hazard identification and site inspections.

Trial some learning reviews to enhance your knowledge of work as actually done.

Make sure the feedback loop is working.

Ask questions

Share information

WORKER ENGAGEMENT AND PARTICIPATION Identify risks

Suggest ideas About the author: Greg Dearsly owns First 4 Safety Ltd, a generalist health and safety consultancy. He has been involved in the provision of occupational safety and health advice and assistance for 20 years. Greg holds a Masters in Advanced Leadership Practices, a Graduate Diploma in Occupational Safety and Health, and the National Certificate in Adult Education. His work has involved supporting industries in their H&S development. He encourages organisations and their senior people to show good H&S leadership, conduct effective risk management and ensure their workforces are able to contribute. Greg is a Professional member of the NZ Institute of Safety Management (NZISM) and was NZISM President from 2016-2020. He represents NZISM as President Elect on the Board of Directors of the International Network of Health and Safety Practitioner Organisations (INSHPO) and will be INSHPO President in 2022.

Members of Master Plumbers can enjoy reduced rates on health and safety consultancy work with First 4 Safety. Be in touch with their team to discuss your health and safety management needs: enquiries@first4safety.co.nz

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Jeremy, who works at Mico’s Kāpiti branch, is incredibly grateful to Wellington Free Ambulance paramedics Ben and Bronwyn for saving his life after he suffered a cardiac arrest on the way to Wellington hospital.

WHEN SECONDS COUNT

A real-life account of how a Mico team member’s life was on the line from a cardiac arrest—and why CPR and defibrillator training is so important.

W

hen Jeremy drove home from refereeing a football match one Sunday afternoon, he felt a strange tightness in his chest. The pain was concerning, but it only lasted 10 minutes or so and he didn’t think much more of it.

The next morning, as Jeremy got up for work at his local Mico Kāpiti branch

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in Paraparaumu, he felt the same pain.

Again, it only lasted for a short time so he continued getting ready.

He arrived at work around 8.30am and the pain returned. This time it was quite severe and he had to sit down.

“I could feel a tingling sensation in both arms and I said to my boss, ‘This is not

good’,” recalls Jeremy, who’s 64. “I phoned the Team Medical health centre, and they advised I should call an ambulance if it continued, which was good advice, but because they are only five minutes down the road, my boss drove me down to get checked out.”

Calling the ambulance By the time, Jeremy arrived at the health centre, he was complaining of quite severe central chest pain. The GP did some immediate treatment but called for an urgent ambulance to transport Jeremy to Wellington hospital for further specialist treatment.

Paramedics Bronwyn and Ben were the ones to respond from Wellington Free Ambulance. They assessed Jeremy and proceeded to move him into the ambulance. Jeremy’s pain had subsided but both Bronwyn and Ben knew he needed to go to hospital for further tests.

Ben took another look at what Jeremy’s heart was doing. The ECG test showed

Business smarts HEALTH & SAFETY

Early recognition is key Both Ben and Bronwyn explain this highlights the importance of immediate intervention and how it can significantly increase someone’s chance of survival. The truth is that, without expert medical care of the Wellington Free Ambulance paramedics and the essential, life-saving defibrillator in the

Listen to your body Jeremy is on the road to recovery and is now back to work; he is also slowly getting back into refereeing football games.

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ambulance, Jeremy would not have survived.

“During a cardiac arrest, time is of high importance. It is a critical event in which seconds count,” says Bronwyn. “The high level of clinical care is important as the chain of survival involves two key elements—early recognition, early defibrillation,” Bronwyn says.

Most often a cardiac arrest is sudden and unexpected. For every minute a patient is in cardiac arrest and not receiving CPR or AED shock, chances of survival drop by 10%. That is why everyone should know CPR [cardiopulmonary resuscitation] and how to use an AED [automated external defibrillator] in our communities.”

“Emergencies of this acuity are what our job is primarily all about,” says Ben. “They give us the opportunity to directly influence the patient’s outcome in a positive way. It is a rare privilege to be able to speak to a patient who was as sick as Jeremy was and see him continue his life with his family. It’s a reminder of why we do the job.”

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some changes that Ben wanted to look into, but he advised Bronwyn that she could start driving towards Wellington.

Jeremy was relaxed and chatty as they set off, which was a good sign. But as Ben started to relay the ECG changes to Bronwyn, he noticed that Jeremy had gone rigid and was breathing abnormally.

Jeremy’s vital signs were not good.

It showed his heart had gone into a ventricular tachycardia: a fast and very abnormal heartrate.

Bronwyn pulled over and went to assist Ben. Because Jeremy was unresponsive, this confirmed he was having a cardiac arrest.

Bronwyn and Ben applied the pads and shocked Jeremy’s heart using the defibrillator.

Fortunately, Jeremy’s heartrate reverted back to a normal rhythm after one shock and he did not require CPR.

It was international Restart a Heart Day on 16 October. Find practical advice and survivor stories at restartaheart.net Like the thousands of patients helped by Wellington Free Ambulance crews before him, Jeremy is incredibly grateful.

“I consider myself reasonably fit,” he says.

“I’m a football referee and had previously been given the all clear from the doctor. The lesson is, listen to your body. Don’t have a ‘she’ll be right’ attitude—seek help if you’re unwell.

“It’s pretty scary to know my life was on the line but I’m extremely grateful to the wonderful paramedics in the ambulance who saved my life. I will be forever grateful to the team at Wellington Free Ambulance, and Team Medical,” Jeremy says.

These days, Jeremy says his view on life is that every day is a bonus—and he doesn’t sweat the small stuff. “I’ve been given a second chance at life.”

If you’d like to help Wellington Free Ambulance paramedics continue to provide the highest level of clinical care in the prehospital, ambulance environment, you can donate at www.wfa.org.nz/donate

We’re Hiring Foleys are currently looking for Plumbers and/or Gasfitters in Queenstown, Alexandra, Ranfurly, Oamaru, Palmerston North, Putāruru and Dunedin. If you’re keen for a change of scenery and want to come and live the dream in one of these great locations, head to our website and click on We’re Hiring.

We’ve been around since 1934 and have 12 branches across NZ. For the right person, we can provide flexible options and possibly relocation assistance. If you’d like to chat to the Branch Manager, all their details are available online. www.foleys.co.nz

The cost to place a classified advertisement is $120+GST for Master Plumbers members; $200+GST for non-members.

Email advertising@masterplumbers.org.nz nzplumber

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Helping you choose the right products

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Business smarts INSURANCE ADVICE

I FOUGHT THE LAW... ...And the law won? Discover why Statutory Liability cover is worth having in #5 of Crombie Lockwood’s series on the safety strings you need on your insurance parachute.

There are over 4,500 laws, acts and regulations governing New Zealand and it’s easy to find yourself accidentally on the wrong side of the rules. Anything from Resource Management Act errors to employment relations or the PGD Act. So, the smart thing to do is make sure you include Statutory Liability insurance in your Master Plumbers Insurance package.

In technical terms, Statutory Liability insurance responds to unexpected and unintentional breaches of statute resulting in prosecution. In plain language, that means if you inadvertently breach a law or regulation that sees you charged, your Statutory Liability policy provides you with the means to fund your legal defence as well as the cost of any penalties or compensatory restitution.

Naturally, the policy does not cover employee contract claims, police prosecutions, IR proceedings or Health & Safety at Work Act penalties (though it does cover your legal costs of defending a

HSAW charge)—and, unsurprisingly, it does not cover a reckless breach or deliberate disregard of statutory requirements.

Imagine if you accidentally cause an unexpected discharge into a local waterway and breach an environmental regulation; or an incorrectly installed water heater causes injury to a member of the public that sees you charged under the PGD Act—something that has happened quite recently, in fact.

The risks are constant and widespread. To secure your business against statutory breaches, make sure you have Statutory Liability cover provided by the exclusive protection of the Master Plumbers Insurance package.

About the author: Crombie Lockwood look after hundreds of plumbing businesses, so if you need advice or just help with understanding your current insurances, email vaughan.bridges@ crombielockwood.co.nz. Happy to help.

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Business smarts HR & WELLBEING

What’s your company culture?

Culture is a business buzzword—but what does it actually mean? Lisa Duston explains.

How would you describe the personality of your business? That’s what company culture is.

It’s the way people feel about the work they do together, the values they share, where they see the company going and what they’re doing collaboratively to get it there. These behaviours represent the personality—or culture—of an organisation.

The importance of company culture goes far beyond the ‘vibe’ of your office.

From recruitment to retention to employee performance, company culture impacts every facet of your business.

Think about how people looking at your business from the outside would view it.

Would they want to work in it?

KEREAMA CARMODY Master Plumbers Wellbeing Guy

TAKE A DEEP BREATH

Kia ora team, Is it just me or was everyone a bit less friendly and more over it during this lockdown compared to last year? I’m not sure if it’s because it happened so

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Equally important, think about how your current employees would rate your business.

Are they excited to come to work? Do they feel recognised for their contribution?

A business stands or falls because of its people, and people are motivated by others.

Your team need direction, they need respect, they want good connections, and to be motivated and inspired.

Every business has a goal—that’s why you set up your business in the first place.

How you communicate that goal has a big impact on company culture. Your goals can help inspire your employees, so that everyone knows what they are working towards. When company goals align with employees’ goals, great things happen!

quickly, or that we never thought we’d still be doing this 18 months after Covid first came to NZ. Either way, it can only get better from here.

To all of the plumbing fraternity— either business owners or staff—make sure you’re kind to yourself and to each other during these challenging times.

Uncertainty can play havoc with stress levels, relationships and our ability to communicate in a positive way. Never mind being cooped up at home in lockdowns when you’re used to being out and about with others.

I read an article* recently about breathing techniques to manage stress.

Now, I’m usually a bit sceptical about this mindfulness stuff and meditation.

But personally, I’ve found that when I’m becoming stressed and frustrated, focusing on deep breathing seems to really help get my emotions in check.

Apparently, when you breathe in, your heart rate increases and conversely it decreases when you breathe out.

So, take a deep breath in for, say, four seconds and then breathe out for about eight seconds. Just focus on your breath and try not to think about anything else.

The article I was reading also talks

Maybe it’s time to look at what aspects of your company culture are most important to your people. Consider holding a ‘culture’ survey, with the goal of discovering what your people value most, so you can support that.

Lisa Duston from the Master Plumbers HR team is available to Master Plumbers members to discuss any employee situation. Contact Lisa on 021 245 1704 or email lduston@masterplumbers.org.nz

about practising gratitude as another stress management technique. Take a moment to think about something in your life that you’re grateful for. Maybe when you’re having that first coffee for the day, think of something that you’re grateful you have—maybe your family, your relationship, your work, your fitness... or perhaps just that the sun is out today. *https://hbr.org/2020/09/research-why-breathing-is-soeffective-at-reducing-stress

About the author: Need to talk? Master Plumbers members and their teams can get in touch with registered social worker Kereama Carmody on the 0800 Wellbeing Number during normal business hours. Details in the member log-in at www. masterplumbers.org.nz (under HR Support).

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TRUST & RESPECT Be respectful of customers and you’ll earn their trust, says Tracy Pleasants of Foleys.

Many of us are lucky enough to help people with issues in the homes they live in. While these issues don’t always require us having to enter their home, it does require us to enter their property—and for many of our customers this is a massive leap of faith.

Homeowners only tend to need a plumber every three to five years, so in many cases it is unlikely they will have the same plumber each time they need one. When our plumbers arrive in their uniforms and signwritten vans, it is for some people a massive ask to allow this stranger into their home. Our homes are our castles, our sanctuaries, and should be our safe place, so it’s important to have this at the forefront when we enter a person’s property or home.

As a minimum we ask that our tradespeople introduce themselves…

It’s basic courtesy. But what else?

1. Communication with the customer is key. We wouldn’t want to replace the wrong tap or something else that doesn’t need replacing.

2. Timeliness is important. Turn up when you say you will, or have the courtesy (there’s that word again) to phone or text and explain why you’ll be late or have to reschedule.

3. Clean up—yes, another simple one, but often the simple goes a long way. It goes without saying that traipsing mud from dirty work boots through someone’s home might not get you a repeat customer.

As employers, we do expect a lot of our tradespeople, but if we get the basics of respect right and understand the trust placed in us, it goes a long way.

About the author: Tracy Pleasants is the Marketing Manager for Foleys based in Dunedin. Foleys is a plumbing, drainlaying, gasfitting, electrical and mechanical company with 13 branches across the South Island and Palmerston North, Putāruru and Rotorua.

Are you a registered plumber and/or gasfitter who services and maintains electrical equipment such as water heaters, waste disposals units and water pressure devices?

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Business smarts EMPLOYER PERSPECTIVES

FORWARD FOCUS

This edition, Sam Tyson asks, “Are business re-founders part of your plan?”

P

ost lockdown in April 2020, like other trades businesses, our business was booming. So much so, we were running out of room in our existing premises from the extra staff we had hired and heating appliances piling up waiting to be installed.

The obvious solution was to find new premises. We had opportunities on the horizon that required extra, larger equipment, we were running out of office space, and we only had two toilets for 35 staff.

However, commercial space at scale was scarce and it was looking like we would need to split the business into two buildings, which logically would mean splitting the PGD operations from our HVAC. This was not ideal, as our point of difference is being able to offer customers a complete solution.

Under the same roof, each team can collaborate, bounce ideas around, and have one customer meeting point.

Out of the blue, a building popped up that was perfect. It had warehouse space, retail space, a massive yard, options for more office space, was in a good profile area, and would allow potential for growth.

Caught up in the excitement, we were fast tracking into leasing the building, planning the layout, and working out the logistics of how we were going to move. Then my husband Lee, who looks after our business finances, asked, “Do you realise what we will be committing to?”

The lease was more or less double what we are paying now. The term was 10 years, with two rights of renewal at five years

after the initial 10. The estimated cost to move would be $100k, depending on how much refurbishment we were prepared to do. Long story short, we would need to increase our turnover by 20% and be financially committed for the next 10 years.

Lee being semi-retired and me in my late fifties, this need for space was the catalyst for making us examine what we really wanted going forward. Did we want to invest in this move to grow to get a bigger profit? Or did we stay and work on maintaining our current sustainable profit?

Even though Lee and I purchased an existing business over 10 years ago, it has felt more like a start-up, and us the founding members. With me at the helm, we grew our staff numbers, our services, and turnover.

Growth sucks cash, and for a long time it had felt like we were putting a lot of effort in with little reward, just like a start-up.

Finally in the last year or so, we have started to see a reasonable profit, so the realisation of having to invest more money and more energy if we were to relocate for growth, and take all the associated risks, was starting not to feel like such a great idea.

We decided to stay put and look at how we could utilise every part of our current premises effectively and efficiently—which turns out was a good decision, as one month later we went back into lockdown.

The gold from all this was, we realised we were holding the business back. If we had someone else with a stake in the business, prepared to take on the challenge of the next level, the decision might have been different.

While it had been in our thoughts that one day we would need to bring in others, this had made it clear it was now time. We need some ‘re-founders’. As first founders, our role has been to get the company to a powerful place. Re-founders bring in new culture, energy, and successes. They are there for the business to earn the right to stay in that powerful place, to be stronger, and have it outlast its first founders.

About the author: Sam Tyson has been Managing Director of Climate & Plumbing since 2010. She is an active member in the industry and, with a background in strategic business development, shares the knowledge and experience gained from her award-winning business to help others obtain better results in their businesses. Sam is a Director on the national Master Plumbers Board.

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Career starters 78 GIVE IT A RED HOT GO! 80 MAKING SAIL 78

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GIVE IT A RED HOT GO!

Trade Careers brings together comedians, women tradies and employers to encourage more Kiwi women to try out a trade. We find out what’s on offer through this new campaign.

AUTHOR: SAM DAY

W

omen fared worse than men when Covid-19 started to impact New Zealand’s job market, particularly in the areas of tourism and hospitality. With a skills shortage in the construction sector, it makes sense to attract some of those women into trades careers—and that’s what the new Trade

Careers campaign is all about. Women currently make up just 2.6% of those working on the tools in the construction industry. Raise that figure and both employment issues can be solved, the campaign says.

Award-winning comedian Tessa Waters is the creative brain behind the project, writing, producing and promoting

The new Trade Careers campaign features comedian Tessa Waters as ‘Tradie Dave’ and Shortland Street’s Kura Forrester, who chats with tradeswomen about what it’s like being on the tools.

Career starters WOMEN IN TRADES

the Trade Careers video series as well as playing the role of ‘Tradie Dave’—an employer on a journey to hire more women.

The humorous series also features Kura Forrester of Shortland Street fame, who shares the experience of women already working in the trades.

Launched by the Women in Trades Collective, with support from BCITO, Connexis, Skills and Competenz, the campaign comes off the back of a national survey, which found that employers and women were keen to connect with each other, but that employers often don’t speak ‘women’ and women often don’t speak ‘trades’.

More positively, though, 79% of employers surveyed were interested in taking on a female apprentice in the future, and 85% of the women had an interest in applying for a job in the trades if they knew that it could provide the things that are important to them.

What (trades)women want!

Billie, a fourth-year plumbing, gasfitting and drainlaying apprentice, identified those things in the first episode of the web series, saying that a big step employers could take would be to treat women like any male

Plumbers Billie (centre) and Nikita (top right) are among the tradeswomen who talk about their experiences in the website video series at tradecareers.co

employee—but to consider their specific needs, such as female toilets and some leniency around a flexible working schedule.

Both the Trade Careers survey and Billie agree that one of the best parts of being a woman in the trades is the satisfaction that comes from completing a job—especially one that requires a level of detail. This is particularly true in the plumbing industry with its multiple facets and the technical skills it demands.

The survey found that, from an employer’s perspective, some of the key benefits women brought to companies were increased customer service, positive changes to workplace culture, good time management skills, and the ability to suggest new ways of doing things.

Plumbing, gasfitting and drainlaying apprentice Billie stars in the first episode of the web video series.

Practical resources on offer

programme; online toolkits for women and employers; and face-to-face ‘matching events’ for women and employers.

Nikita, a registered plumber, gasfitter and drainlayer, who also features in the series, has travelled to local schools to encourage students to pick up a trade as an alternative to going to university.

Both Billie and Nikita recommend that interested women should contact employers first and ask if they will take them on for a few days, so that both can see if an apprenticeship would work well.

Getting out there is an important part of anyone’s career. For women making a start in the construction industry, it can be particularly daunting, so if a potential apprentice—who happens to be a woman— does turn up looking for a job, take it as a promising sign!

The web series is just one part of the Trade Careers campaign. Practical solutions to help draw women and trades employers together have included a six-week online career reboot

Watch the video series and discover what’s on offer through the Trade Careers campaign at tradecareers.co

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Career starters APPRENTICE PROFILE

Winning the 2021 Master Plumbers Outward Bound Scholarship has grown third-year apprentice James Moore in confidence, communication skills and leadership abilities, as NZ Plumber found out.

AUTHOR: NICK WALKER

T

he benefits of the Master Plumbers Outward Bound Scholarship are clear in James Moore’s mind. The 2021 scholarship winner completed the 16-day course in the Marlborough Sounds in June, and he’s already seeing the impact it’s had on both his personal and professional development.

“Outward Bound’s helped with just taking a step back and taking a deep breath, looking at a problem and facing it step by step,” he says. “It’s also improved my confidence with just being personable and talking to people.”

A third-year Masterlink plumbing and gasfitting apprentice hosted by Glennies Plumbing in Wellington, James says the Outward Bound course has really set him up to take the next step in his career.

“It was the perfect time to do it. Coming back to work, I really want to step up into that leadership role and start leading other people. It’s really been a good stepping stone for that.”

When we spoke to James and his Masterlink host, Glennies Director Mike Gooch, James had only been back for a

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matter of weeks, but Mike has already seen the transformation.

“His communication skills weren’t bad to start with, but just the way he carries himself and the way he talks with other people has really gone up a level. I think they did some pretty interpersonal stuff there on a high level.”

It’s remarkable to think that James almost didn’t bother applying for the scholarship. After giving it some thought, he realised he’d be silly not to throw his hat in the ring, so he took the time to complete a decent application.

“When they called to tell me I’d won, it was the end of a really busy day. I was pretty shocked—it might not have seemed like I was super enthusiastic on the phone at the time.

But the excitement just started building from there, and I was ready to rock and roll.”

With a lot of unknowns about the course, James didn’t quite know how to prepare for it. He was training for a half marathon, so he thought he’d be fit enough... although in hindsight, he admits he probably wasn’t.

Doing Outward Bound in the middle of winter also came with its challenges.

For Masterlink apprentice James Moore(far right), the highlight of the 16-day Outward Bound course was the three-day sailing trip out in the Marlborough Sounds.

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Career starters APPRENTICE PROFILE

The Batten Watch was one of two groups of young tradespeople on the June course.

“We had a bush trek that was meant to be two nights, and we ended up on top of a mountain range at Mount Robertson. It got down to below zero—wind chill, rain—and I don’t think I’ve ever been so cold in my life. Coming out of that, I don’t really feel the cold so much any more!”

The course included early starts, morning runs and cold showers, but James describes it as “awesome”.

“The highlight would definitely be the sailing trip—three days out in the Sounds and it was absolutely beautiful. I hadn’t seen New Zealand quite like that before. We were the only boat out there in beautiful weather, with dolphins and seals—and kiwis at night too—it was pretty incredible.”

James’ course was with a bunch of other scholarship winners from a broad range of trades. He really enjoyed spending such a unique time with a diverse group of people, and sees himself keeping in touch with many of them in years to come.

It’s a good thing too, because he says a large part of the challenge of Outward Bound came from being able to work together. “The amount of challenges they

set for you, and the amount of mental stuff that goes along with it—it was much more challenging than normal life.

“The best way to put it is that you just had to figure it all out. The instructors didn’t really give you much, so you had to The Batten Watch crew in the Outward Bound 10m cutter Sir Woolf, one of three fibreglass cutters that have replaced the old fleet of wooden boats. It’s named after one of Outward Bound’s long-time supporters Sir Woolf Fisher, of Fisher and Paykel fame.

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work as a team; figure it out. It shows you that working as a team is always a lot better than just trying to stick it out on your own.”

James is hugely appreciative of the chance to complete such a course, which falls outside the typical kind of career development framework. His manager, Mike Gooch, says it was a no-brainer to give him the time to do it.

“James is really valuable to us within the business, but the positives of the course far outweigh the negatives. We’re used to having apprentices away at block courses, or guys off for other reasons, so you have to make do. The advantage of having him develop as a person, from just having two or three weeks away, was well worth it.”

It’s a two-way street. James says feeling supported in his development is huge for him, so having that backing makes him want to repay it.

“I’ve come away with so many lessons, which I think I’ll continue to look back on for years to come. Hopefully it’s also made me a little bit better as a person too.”

5/07/21 11:15 AM

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And finally...

10 MINUTES WITH...

Ian Goodman

We chat with Ian Goodman, a Southland-based plumber whose harness racing hobby has acted as a second income for more than 25 years.

C 84 86 84

10 MINUTES WITH… DODGY PLUMBING nzplumber

AUTHOR: SAM DAY

an you tell us about your business?

Goodman Plumbing operates out of Winton, Southland, and services the Winton-Invercargill area. The business was begun in 1994, about the same time I started harness racing. I’ve had four apprentices since then, all from Masterlink, with one winning the James Douglas Medallion and two winning the Mac McKenzie Award.

When did your interest in harness racing start?

In 1994 I began to potter away at the sport with friends, which started my interest in it. In 1995 I gained my license after training under my father, who was also a harness racer. Since then I’ve been active in the harness racing community, apart from a three-year break between 2016 and 2019. I prefer harness racing to normal

And finally... ON THE SIDE

horse racing as we race standard breeds, which are easier to handle compared to the finer boned thoroughbreds that normal horse racers use.

What’s the best thing about the sport?

It’s a sport you can make substantial amounts of money out of. Since 1994 I’ve had 415 starts, winning 38 of them and coming second 26 times, which have won me $204,857. I’ve also made quite a bit from selling horses. For example, I bought my first horse in 1993 for $170, won six races with him, then sold him for $30,000.

I’ve sold horses to buyers from all around New Zealand, with a few being picked up by racers in Australia and one by an American.

What’s your personal highlight?

I’ll always remember my first race, and the first race I ever won in 1995. There’s been a lot of wins over the years, which have all been high points.

I’ve won the Southland Cup and Winton Cup and have been the President of the Southland Harness Racing Club. One of the best and worst

things about harness racing is getting to know your horses really well. They all have their own personality, which makes it sad to say goodbye.

In 2019, my favourite old horse died aged 34 after winning many races.

Harness racing is a bit like plumbing, says Ian Goodman—you start as a cadet and gain your licence once you’ve completed your trials.

How could someone enter the sport if they were interested?

Harness racing is a bit like plumbing. You make a start with plumbing by being an apprentice and you make a start with harness racing by being a cadet. Then, once you’ve done your trials, you show your worth and gain your licence. A good way to start is by just getting out there and hanging out at the stables and races and talking to people. You soon realise that it’s a good social hobby that can win anyone money, even if you never finish first.

Got a hobby or interest you’d like to share with readers? We’d love to hear from you! Email the Ed: bsellers@masterplumbers.org.nz

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And finally... DODGY PLUMBING

Branch line?

“We were called to a house for a leak behind the wall,” says Michael Diver of this photo. “Someone had cut the pipe, installed PTFE Tape over tree branch and hit it into a PVC pressure pipe to seal it off. It lasted for a while and wasn’t leaking much?”

Mixer fixer “A shower mixer I found in a mate’s wall while doing his bathroom reno,” says Aaron Peterson of Whitehead Plumbing & Gas of these before and after shots.

“At least they put a filter in!!”

A selection of DIY disasters this edition...

Down and out “This installation had been there for years, it now has been decommissioned, was under a house with trap door,” says Campbell Winter of Flash Gas and Plumbing. “A new Rinnai A26 has been installed outside with twin bottle setup.”

Tiny home, big bodge “Found this on a brand-new tiny home in Auckland,” says John from Laser Plumbing.

Send your dodgy photos to the Ed: bsellers@masterplumbers.org.nz. The bigger the file, the larger we can show it on the page.

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