Same story, different time...

By Frank J. Rich

In a world of instant information and growing automation, are we likely to see personal customer service disappear? Retail has moved online, without a doubt, though meteoric growth of its share of the arithmetic magic of small numbers. Online purchases are roughly 10-12 percent; though most asked the question guess the number to be between 50-90 percent. Clearly, Amazon has taken the lead, making retail the facile mechanism that serves a needy consumer with the convenience that the information age encourages, but they have succeeded at something fundamentally more important than the listing of “everything under the sun.” Even when selecting the “fav” of the American craze for quick burgers, one company revealed the essential philter in the success model by telling customers they can “ … have it your way.” No less cleverly, Amazon did the same; making the answer to every customer’s question—“Yes!”

A WSJ report that Apple Stores have lost their luster, suggests a refocus from customer services to retail tricks, that lure customers now spurned by the absence of creative and effective “help” with Apple products, to “niceness” in the form of less capable technical problem solvers and hard-to-access solutions. Lighter years ago that it would focus its attention on the top 10 percent of its customer base, and leave the rest to fend for themselves, it relied on its loyal base to tout the uniqueness that distinguished it from others—“the computer for the rest of us.” The loyalty of its customers ( a cultural pennant) sustained the company through decades of so-so sales until the genius in bold product moves was revealed, along with a customer service juggernaut; the

The essential truth in competition is that its purest form is the “alternative use of the same resources.” Challenge the customer to reconsider your products, and they inevitably will do just that. The wisdom that informs sales is customer service; not sweet temperaments and seeming helpfulness, but real help. While Amazon may be testing its stellar “returns policy” by accepting more product from sketchy suppliers, it continues the march to “having it your way” by its move to “next day delivery” for Prime members. Whatever your brand of it, losing sight of the value in customer service is to forgo the golden goose. The magic for retailers begins when they get the attention of buyers. It is this moment they have the opportunity to capture their loyalty on the way to a successful “retention revenue model.” It’s what secures the future more than anything else.

Apple Store, that even surprised success models, where others had failed. Though it is at risk at the moment, the solution remains the same—simple, better than good customer service.

After a recent fender bender, I called my insurance company (on the spot) to provide all the information needed to begin the repair of the damage, including a pre-selected local body the exchange and promises to move quickly to restore the car’s use to me, nothing had been done. A funneled connection to a single claims agent revealed confusion on her part about the insurance did not include collision, and next that no policy for that vehicle had been purchased in the renewal that occurred two months earlier. In telephone conversation with the claims company and get back to me with a solution to the problem, in lieu of my proving to her that we actually had insurance policies correctly positioned me as she described. I immediately went to renewals and coverages in each, including full collision for the damaged vehicle; then waited for her promised call following the weekend. It didn’t come, so I called her at 3:56PM and left a message. She works to 4:15PM of each weekday. The message explained that if I didn’t hear from her by the next day I’d only be talking to our local agent and headquarters people of her company, but not with her again. The next day she called to promise to move things along immediately. And one more thing: she blamed the confusion on another—the clerk that took the every bit of information I gave her, including the body shop that would do the repair. If customer service meant anything to this employee, it was not evident in her pronouncement that I had no coverage for the damaged vehicle; neither in the lack of compensation for the 12-day delay in beginning the process of repair. You can guess what this might mean for Progressive, whom I have been using since 1993. if it happened to me, it is happening to others.

We are a creative people, whose desire for “the better” in things drives new models of enterprise. A good thing! In the end, some things remain the same. People are the object of all things, which so called opportunities to charge what the market will bear. Once gained, the trust of people is the most powerful asset an organization can claim. We do well to give this player, in the model of organizational achievement, our undivided attention.

Frank Rich is founder and CEO of Encore Príst International, an organizational development company that helps individualsand or ganizations reach their full potential through the practice of effective business fundamentals. You may reach him atfjrepi@gmail.com, or by phone at 866/858-4EPI.

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LPN OR RN NEEDED FOR 90LB 33 YEAR OLD MAN WHO IS TOTAL CARE; HE HAS A TRACH AND G/TUBE. LOOKING FOR NIGHT SHIFTS 8P - 8A TUES,WED, FRIDAY AND EVERY OTHER SUN. MEDICAID PAY,MUST BE A MEDICAID PROVIDER AND KNOW HOW TO BILL OR WILLING TO JOIN AGENCY SERIOUS INQUIRIES ONLY PLEASE. PARKING AVAILABLE. 914-246-7258

MUSIC TEACHER FT

High School Students/Small Classes. Immediate Hire. CALL:914-666-9211 or EMAIL:Karafin@optonline.net

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OFFICE/SALES HELP

Counter Sales & Office Duties. Accounting Background Helpful. Must be Willing to Learn Products/Applications. Full-Time,Mon-Friday. Benefits and Pension Available. ESP 3330 Route 9,Cold Spring NY. 845-265-3771

PAINTERS HELPER PT/FT

Needed for Family-Owned Painting Company. Some Experience Necessary/ Own Transportation Required. CALL: 845-227-2840

PIZZAMAN/PIZZAMAN HELPER FT/PT EXPERIENCED,LOCAL PIZZA RESTAURANT/MAHOPAC AREA. **GOODPAY!** CALL:845-628-1533

PIZZERIA/RESTAURANT PT/FT

Located in Town of Poughkeepsie,looking for Pizzaman/Waitress. Must have Experience,Immediate Start/Good Pay. 845-463-2020

PLUMBING SERVICE TECHNICIANS FT914-276-1493

LBR Mechanical Corp. Seeking Service Technicians. Thorough Knowledge of Plumbing Systems & Ability to Troubleshoot Problems. 5+ Years Experience and Clean Driver's License a Must.

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CARS, TRUCKS &BOATS FOR SALE

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2012

By Samantha Weaver

By Lucie Winborne

Excellent Condition,Low Mileage. Asking $6,800obo. Also Available: 8ft Triton Enclosed Trailer,Asking $1,800.

ATTENTION TRUCK DEALERS

The deadline for placement of Truck ads is 5:00PM Thursday. Each ad placed after 5:00PM is subject to a $10 late fee.

2012 CHEVROLET SILVERADO 250 HD 914-310-0220

CREW CAB,119K Miles,Very Good condition,Asking $19,000.

2002 CHEVROLET PICKUP 914-525-6908

Grey with Roof Rack,186K. Includes Fisher Snowplow. Asking $7,000.

2002 CHEVY E350 1-TON V8 914-763-5555

78,000 Miles,Roof racks,Interior shelves. Towing package.

2002 DODGE RAM 1500 QUAD CAB845-724-4195

4.7 V8,205K,Runs Well. $3,800 OBO.

2011 F550 FLAT BED JERR DAN

2 car,6.7 Power Stroke Auto,28k miles,Red,1 owner. $37,500.

845-406-7494

2010 FORD E350 914-409-8474

Cut-Away Box Truck 12 ft w/Roll-up Door & Ramp. SRW,9,600gvw.

43,000 Original Miles/Excellent Condition. $22,000obo

2008 FORD F350 914-262-2186

4X4,Utility Body,V10,Bed Slide. 40,460 Original Miles. Asking $20,500

1998 FORD RANGER 2WHEEL DRIVE914-642-4137

Manual,177,000 miles,$1,500

2014 GMC SIERRA

845-628-7610

8Ft Bed/Western Plow,42K,$19,500. Also Available: Chevy Silverado 3500 Dump w/Plow.

2000 INTERNATIONAL CHIP BOX DUMP914-949-1214

1995 Ford F350,Dump Chip-Box. 1998 F700 Chip Box Dump. Negotiable

1987 INTERNATIONAL BUCKET TRUCK

DT466,65H,70’ Working Height $29,500. ALSO: 2007 VERMEER352

Diesel Stump Grinder w/Trailer,low hours $13,500 203-585-3210/203-966-5015

2017 MITSUBISHI DUMP TRUCK

914-949-1214

Low Mileage - 10K! ALSO: 2000 Ford F800 Bucket Truck & 2000 International Log Loader/Dump Truck(under CDLRequirements). Negotiable Pricing.

2010 NISSAN FRONTIER

56K Miles,1-Owner,New tires,New battery,4WD,$15,500. 845-800-4753 Before 8pm.

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CARS, TRUCKS &BOATS FOR SALE

Private parties only!Advertise your car, truck or boat in print &online until it sells!!

Only $58 for 15 words for all areas.

Full circulation of 230,762 mailed & demand distribution over 2 weeks.

*Only available when speaking with a Representative. Call 914-962-3871 to place your ad.

** A 2018 RV **

THOR FREEDOM ELITE 24FE

35,000 Highway Miles. Ford Chassis V-10,300HP

Great Shape/Like New.Generator. under 100 hours. Fridge,A/C,Stove w/Oven(never used),Microwave. Queen Bed. Table Conversion Bed,Bed over Cab,TV. Power Awning.

Tow Hitch/8k lbs. Towing Capacity. Cover. Large Underneath Storage. Plenty of Cabinets w/Extra Hanging Space. Used Mostly for Traveling not Camping. $49,500~OBO. CALL:(914)494-5840

ABANDONED & JUNK VEHICLES914-760-7705

Cash paid for Junk Cars,Trucks,Machinery. No Titles OK,Same day pick-up. DMV Certified. JK TOWING.

2005 ACURA RL LOADED

845-392-0376

Excellent condition,all service records from Acura,165k miles, $4,500obo

2001 ACURA CL

2-Door,High Mileage,Needs mechanical and body work,$950. mdreatta@aol.com

2010 AUDI A4 2.0TQUATTRO

845-224-4713

Premium Pkg,original owner,immaculate,150K,Silver/Black int. $6,500obo

2009 AUDI A4 QUATTRO813-218-5232

Good Condition,White w/Leather Beige Interior.180K Miles, $3,300-Negotiable. CALL: 813-218.5232/914-843-4532

2014 BMW 320

914-804-7273

4-Door,White,135,000 Miles,Like New,$12,200 Negotiable

2008 BMW 328

845-453-9201 4DR,Low mileage A beautiful,well maintained,BMW with only 106K for only $4,900 priced to sell

2007 BMW 328 XI914-278-3904

Automatic/4x4,Sunroof. Fully-Loaded. Runs/Needs Minor Work. Clean Title. $4,500 OBO

2004 CADILLAC DEVILLE

Auto mechanic owned,Tan-Gold,110K miles,very mint condition,$4,000. text 914-462-8402 or Email me:richmarint@aol.com

1974 CADILLAC ELDORADO CONVERTIBLE

914-419-1160

Black Exterior w/Red Leather Interior,All Power,Air Shocks,Cassette Player. Original Hood Ornament,Trunk Key Medallion... Engine Size=500, 77K/2 Owners. $6000. Call Joe.

2014 CHEVROLET CORVETTE CONVERTIBLE

917-578-7603 Z51,2LT White/Black Top,10K,Performance Exhaust, Mint Condition $46,900

2009 CHEVROLET MALIBU LS

Blue,4-Door Sedan,Good running condition,Needs work. $600. Contact 914-474-8706.

2003 CHEVROLET BLAZER

S10/4DR 4WD,V-6,AUTO,120K,Fully-Loaded, Runs Good/Needs some work. $2,500

845-721-1198

2009 CHEVY IMPALA LT914-760-1272

180K Highway Miles. Auto,Black,Well-Maintained,Dependable Car Asking $4,500

2016 CHRYSLER PREMIUM VAN914-649-8474

Wheelchair Accessible. Provides ability to go further. 11K miles. $36,000

2001 CHRYSLER SEBRING LXI-2.7L 845-204-9532 V6,White Convertible,Runs well,Classic,Garaged,Good Body,$6,500.

1983 CLASSIC MERCEDES-BENZ 500-SEL

76,000 Original miles. Always garaged. Well maintained,call for more information 914-912-5457

2009 CORVETTE CONVERTIBLE-(HARD-TOP)914-607-2251 Red with red interior,48,000 miles,Excellent condition,Computer has been tuned up for more power. Heavy duty breaks with red calipers. Asking $29,500.

2007 CORVETTE ZO6

Orange,19,000 Miles,$44,000.

1994 CORVETTE

845-878-4959

914-497-7883

1-Owner,Polo green,Tan leather interior,350 60,85,000 miles,$15,000 or Best offer.

2014 DODGE AVENGER

Silver,Asking $4,500 OBO,Valued at $5,975.

914-815-4721

1970 DODGE CHARGER RT917-548-5454

Asking $85,000 obo. 440 Magnum engine,numbers matching, Fully restored muscle car.

DONATE YOUR CAR, TRUCK OR BOAT TO HERITAGE FOR THE BLIND. Free 3 Day Vacation,Tax Deductible,Free Towing,All Paperwork Taken Care Of. CALL 1-855-246-4458

Donate Your Car to Veterans Today! Help and Support our Veterans. FastFREE pick up. 100% tax de-ductible. Call 1-800-245-0398

2012 FORD MUSTANG GT 5.0 845-494-6236

Manual,77K miles,Premium package,Black/Leather,No Accidents

Asking $17,800

2011 FORD 12-PASSENGER VAN914-438-8046

Excellent condition,200K miles,$7,500.

2005 FORD FOCUS ZX5

2.0-Liter engine,transmission with over drive button,AC,New tires, Doesn’t burn oil. 150,000 miles,As is. 914-420-7451/914-837-2108.

1959 FORD THUNDERBIRD 914-523-7961

2-Door Hard Top, 1955 DODGE CORONET,4-Door Sedan. Call for Details

1931 FORD MODEL A ROADSTER845-891-8930

Former Show Car,Family-owned,Nearly 100 years old! $19,999 OBO

2008 GMC YUKON SSLT

4 wheel drive,excellent condition,168k. asking $7,500. Call 507-530-7336

2002 HONDA ACCORD

4-Door,4-Cyl,Runs,but needs engine work. Asking $1,500. Contact Bruce 914-346-0104

IMITADO PERO SIEMPRE UNICO NADA FUCIONA IGUAL.... PENNYSAVER

NOTHING LIKE IT NOTHING WORKS

WELL THE PENNYSAVER

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1998 ISUZU RODEO LS914-354-0640

V-6. Always Garaged/Mint Condition. One Owner. 34K Original Miles. $19.500

JEEP WRANGLER 17” RIMS

5 Available - Removed from 2019 JL Sport. Used - Like New. $50

TEXT or CALL: 203-885-6780 Please Leave Message!

2014 JEEP WRANGLER

14,000 Miles,includes plow and sander,$28,000.

1995 MERCEDES-BENZ E320 CABRIOLET914-763-2239

Puchased in Stuttgart,Germany. White w/Beige Interior. 47,483 Original Mileage. 1 Owner. $32,500

1990 MERCEDES-BENZ 560-SEC 914-879-5809

2-Door coupe,Sun-roof,Made in Berlin,180,000 miles,$5,500.

1989 MERCEDES-BENZ 560SL CONVERTIBLE 917-710-7291

White with Blue Interior,Blue Soft top,71K Original Miles,Runs Excellent $10,750 obo.

MULTI-MEDIA PACKAGES

By Showcasing your vehicle with the Multi-media packages that are now being offered for ads appearing on our website it will help you get the results you are looking for. Remember a picture is worth a thousand words!

1 Photo Free; 3 Photos $3.00; 4-10 Photos $5.00

For additional information,please call the Classified Department at 914-962-3871 or 845-298-8178 or visit www.nypennysaver.com

2004 NISSAN 350Z CONVERTIBLE914-764-8242

6 Speed Manual; New Tires; Silver w/Black Leather Interior; Mint Condition $6,000.

1986 NISSAN 300ZX 914-275-3173 nypennysaver.com

White,Mint condition,5-Speed manual. 64,000 miles,Always garaged, $13,000.

1983 NISSAN 280ZX 914-879-1603 5-speed,Fully-Loaded,Leather,120K. ALSO: 1985 TOYOTA CELICAGT40K/One Owner. $8,500/ea OBO.

914-941-3239

72 Oldsmobile Cutlass Convertible,Complete restored,$25,000.

2002 JEEP GRAND CHEROKEE

914-762-2148

106K,Clean/Good Condition,Great in Snow. Good 2nd Car. $4,500

2017 MASERATI GHIBLI TWIN TURBO

845-656-3551

Low miles,Garage kept,Brand new tires,Black,2-Toned leather interior, $39,500.

2005 MERCEDES C-CLASS

914-527-5658

100+K Miles,Gray,4-door,Reasonably good shape,Very good in the snow, $3,000

1999 MERCEDES SL500 CONVERTIBLE

914-384-8032

Silver/black. New Mercedes soft-top. Runs excellent. $7,800obo.

2006 MERCEDES C280 Black. $3,000obo.

2008 MERCEDES-BENZ E-CLASS E350 4-MATIC845-297-0195

Gold/Bronze,Beige Interior,119K,Asking $6,399.

2003 MERCEDES-BENZ 350ML

105,000 miles,One Owner,Good condition,$4,000.

1998 MERCEDES-BENZ 500SL

914-656-9298

914-669-9491

Mint condition,always garaged,driven once a month,gorgeous. Asking $12,000

1966 OLDSMOBILE CONVERTIBLE

845-321-4911 2DR,25K Miles. Redone/Good Condition,$18,500. ALSO: 1993 MERCEDES 300SD,Must see to appreciate. 159K miles,$16,000

PRINT DOMINATES!!

Did you know that 27 million small businesses across America count very little revenue from digital sales. The majority of the world continues to read newspapers,magazines,and books in print.

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CARS, TRUCKS &BOATS FOR SALE

Private parties only!Advertise your car, truck or boat in print &online until it sells!!

Only $58 for 15 words for all areas.

Full circulation of 230,762 mailed & demand distribution over 2 weeks.

*Only available when speaking with a Representative. Call 914-962-3871 to place your ad.

2006 SAAB 95

914-474-4459

Fully-Loaded,Very Good Condition,Original Owner,Drives Excellently, 199K,Silver/Grey,Leather $6,000obo

2019 SUBARU FORESTER SUMMIT Green,50K,4Cyl,Very good condition,Loaded,Make offer Evenings, 914-737-3691

TO PLACE A CLASSIFIED AD:

CALL:914-962-3871

2015 TOYOTA YARIS

4-Door Hatchback,Blue,10,500 miles,$12,500.

2007 TOYOTA FJ CRUISER

914-490-4842

914-494-6770

75K miles,Looks Great Inside and Out/Works Great! $18,700.

2006 TOYOTA PRIUS

914-419-1735

4DR,AC BEST OFFER TAKES IT!... Car needs battery,doesn’t run and must be towed. Great for parts. Silver,GPS,Leather,etc. Car is in Carmel, Putnam County. BEST OFFER! OBO

2004 VOLVO S60 2.5T AWD845-891-4140 Excellent condition,well maintained,$4,000. Call for more information/photos.

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Thinking about placing an ad to sell your car, truck or van? It has never been easier - Visit our website www.nypennysaver.com24hrs/7 days a week and follow the directions. For more information contact a member of our classified team at 914-962-3871 or 845-298-8178.