Fraud protection guide

Be alert when purchases are made through the phone or over the internet. Several common fraud schemes begin this way.

FRAUD - WHAT TO LOOK FOR:

• Customers emailing credit card numbers.

Always follow up email orders with a telephone call.

• Customer offering more than one card.

While many of us do carry more than one credit card in our wallet, it is not usual for a customer to try different credit card numbers after repeated declines or similar error messages.

• Orders placed by a telephone relay service. Fraudsters use these services to gain the sympathy and trust of a merchant, then obtain products with a stolen card.

• Customers who seem to care little for the finer details of their order. Fraudsters will often seem careless to the amount being charged, the colors, sizes, models, etc.

• Be wary of orders with domestic billing addresses and international shipping addresses. • Most cardholders will be confident in the buying power of their credit card. If a customer is contacting you to confirm if the transaction was successful, or to obtain the 6-digit authorization code received on your terminal, you should regard that customer as suspicious.

• Messages to look out for: Lost Card (or

LC, combined with another message like

Please Call), Do Not Honour, Pick Up

Card, Restricted Card, Please Call. If you get these messages, please call our client care center.

• Wire scams. Be suspicious when a customer who shops online requests the value of the purchased item as well as an additional amount of money to be charged on their credit card. Fraudsters would typically request the excess amount to be wired to them through a currency exchange office to presumably pay for alternate shipping arrangements.

Our Client Care center is here to help. If you have any questions about fraud protection, do not hesitate to contact us:

1 866 687-3722 quality@merchant-support.com