M2 Lofts Resident Book

GUIDE:

WELCOME TO YOUR NEW LOFT

Helpful Information - 5 Request Forms - 17 Optional Services - 21 Download PDFs - 26

This guide has been created to help answer commonly asked questions regarding living at M2 Lofts. The Resident Guide describes policies that act as an addendum to the policies laid out in your Lease Agreement. It is important that you become familiarized with both the Lease Agreement and the Resident Guide. We strive to make your stay at M2 Lofts enjoyable and stress-free. Our staff is dedicated to addressing any concerns you have in a timely manner. If you have any questions or concerns, please do not hesitate to contact us.We hope you have an enjoyable experience living with us!

Sincerely, Kathryn Van Tol Developer, President

Helpful Information

PAY YOUR RENT ONLINE Exciting News! You can pay your rent online! Choose to pay by eCheck or Credit Card anytime,

anywhere.

Your Payment Options eCheck (FREE): Enter your routing and account number to pay rent directly from your

checking or savings account.

Credit Card: Charge your rent to your credit or debit card; earn points or pay over time. A

convenience fee will be assessed based on the amount of your rent and is displayed in your portal.

How To Get Started?

You should have already received an email invitation to setup and access your unique tenant portal. (Note: the email may be in your spam folder) It's Secure: Online payments are more secure than mailing a check.

It's Fast: Online payments post to your rent account immediately!

It's Convenient: View your charges and make payments online anytime, from anywhere.

It's Flexible: You can pay with whatever method best fits your needs! Let us know if you

have any questions and thank you for being a valued resident! Love where you live. *For the best experience, Safari or Chrome are the suggested browsers.

APPFOLIO MOBILE APP Download the free Appfolio Portal Mobile App to: Conveniently contact us Check your current balance Set up autopay Make a payment Generate a maintenance request Purchase renters insurance View your lease

Follow these Simple Steps: Go to your App store Search Appfolio Choose Online Portal by Appfolio Fill in the required fields as prompted Contact the office with any questions

CARE & CLEANING RECOMMENDATIONS Cooktop/Oven: Use a ceramic glass cooktop cleaner and a scratch-free pad for cleaning and maintaining the cooktop. To avoid damage to the cooktop, do not use steel wool, abrasive powder cleansers, chlorine bleach, rust remover, or ammonia.

Clean the ceramic cooktop surface after every spill. Buildup is difficult to remove and may cause staining.

Always wipe clean using a clean, wet cloth or sponge and dry thoroughly to avoid streaking and staining.

Use soap and water to thoroughly clean the top, sides, and front of the oven door. You may use a glass cleaner on the outside glass of the oven door. DO NOT spray or allow water or the cleaner to enter the door vents.

Spray cleaner on cloth and wipe oven door. DO NOT clean the oven door gasket.

Oven is self-cleaning, remove racks before starting the self-cleaning process. If you need help with this feature, please just ask the office and someone will assist you.

Washing Machine: The washing machine is a High Efficiency machine. Please use only one tablespoon of HE (High Efficiency) detergent. These machines are designed to use less water. Soap Detergent pods are not recommended for this type of washer. They do not fully dissolve.

For best results, wipe door glass and gasket at lowest point under the large fold to remove excess water after each use. Keep washer door and detergent dispenser open when not in use.

Shower: To clean your shower, use warm water and a non-abrasive detergent such as Bar-Keepers Friend. Do not use ammonia or any cleaner containing ammonia. Abrasive cleaners should never be used on the surface as they scratch, discolor and dull the surface. If a stubborn build-up appears, use an automotive polishing compound such as DuPont No. 7, followed by an application of a high quality automotive paste wax. This will restore the surface to its original shine.

Granite Counter Tops: Dawn dish soap and warm water is recommended. No other maintenance is required.

Flooring: When cleaning your floor, some ammonia along with a small amount of Dawn dishwashing soap in warm water works very well. It does not leave a film or streaks.

DO NOT use any wax flooring products such as Mop & Glo. For daily cleaning we recommend a broom or wet/dry Swiffer.

CLEAN UP CHECKLIST FOR COMMUNITY LOUNGE

After your event please complete the following checklist items: Gather all trash and recycling, place in trash chute or recycling bins.

Wipe down tables, chairs, and countertops.

Wash dishes and put away.

Wipe down cabinets (if applicable).

Sweep floors. Broom and dustpan are located in the Trash/Recycle room.

Wipe out the refrigerator (as needed), remove all food items brought in.

All furniture is put back into its original location. Including patio furniture; cushions stored in the chest.

Clean windows and glass doors (if applicable).

Grills must be turned off, cooled down, and re-covered (if applicable).

Tidy kitchen area.

RESPONSIBLE FLUSHING WHAT NOT TO FLUSH Bathroom Wipes Despite the fact that these “moist towelettes” are marketed to be flushed like toilet paper, these wipes create clogs and backups in sewer systems. (Same thing goes for actual baby wipes and cleaning wipes). The wipes don’t degrade after they are flushed and end up costing the city thousands, if not millions, of dollars of damages.

Cotton Balls & Swabs They eventually gather together in bends of the pipe, causing massive blockages. They do not break down.

Prescription Medication These drugs destroy bacteria, contaminate groundwater supplies and can have terrible effects on wildlife downstream.

Paper Towels/Feminine Hygiene Products These items are NOT designed to break down in the water like toilet paper. Flushing them can cause BIG problems.

Band-Aids/Condoms These are made from non-biodegradable plastic, which are environmentally unfriendly and can cause serious clogs in the sewage system.

Dental Floss Dental floss is not biodegradable. Once flushed, it wraps itself around other objects in the pipeline, making tiny clogs bigger in an instant.

Fats, Oil, and Grease Cooking fats should NEVER go in the drain. It seems like a liquid when it’s hot, but as soon as this grease hits the drain, it cools and congeals, becoming pipe-clogging wax. Scrape it into the trash, or, if it’s hot, pour into a disposable metal container.

Disposable Diapers Diapers are made from plastic that’s designed to expand when it comes in contact with water. An attempt to flush a diaper will instantly be caught in the u-bend, and cause a terrible backup.

Thank you for your careful and persistent effort to keep your home functional.

WHAT NOT TO PUT DOWN YOUR DRAIN Greasy Foods to Avoid Putting Down the Kitchen Drain: Meat fats Lard Cooking oil Shortening Butter and margarine Food scraps Baked goods Sauces/dressings Dairy products Grease sticks to the insides of sewer pipes (both in your loft and in the streets). Over time, the grease can build up and block the entire pipe. Never pour grease down sink drains or into toilets. Scrape grease/oil/butter and food scraps from plates into a metal can (if hot) or a trash bag for disposal. Put strainer baskets in sink drains to catch food scraps and other solids, then empty the drain baskets into the trash for disposal.

Other Items to Not Put Down the Drain: Coffee Grounds Pasta Rice Produce Stickers Flour Eggshells Thank you for your careful and persistent effort to keep your home functional.

BIKE REGISTRATION Instructions:

Register your bike with the office: color/brand/model/description Identification tag will be issued Attach identification tag under the seat area Store in the garage secured to one of our bike racks located at either entrance Try out these popular Mankato area trails:

North Minnesota River Trail Red Jacket Trail Sakatah State Trail South Route Trail For more details: www.visitgreatermankato.com

CONSOLIDATED COMMUNICATIONS YOUR INTERNET & HDTV PROVIDER

Your new loft is equipped with dedicated fiber optic internet service. No fluctuating or sharing with other tenants. Each loft has 50 Mbps service with your own private user name and password.

Your Loft router is located in the utility closet. There will be a white sticker on the black box.

When you are asked on your device (i.e. computer or cell phone) to “Choose a Network” your SSID code is what you will be searching for. The WPA Key is your password.

Your SSID code = WIFI Network Name | Your WPA Code = Your Password The loft is also equipped with HD Digital TV Service. This service includes 2 boxes. Please see Resident Handbook for complete channel listings.

Upon Move-In, we can assist with programming your TV Remote.

Trouble-Shooting No TV Service: Unplug your amino box @box (not wall plug) let it sit 30 seconds, plug back in.

If TV still does not work best option is: Contact the leasing office and we can relay information to CCI to get you better service.

After hours you can contact CCI directly @1-844-423-8822, #1This can be difficult and the person from CCI may not be fully aware of our building and its high-tech amenities.

To Add Additional Program Services: Visit www.consolidated.com/support/residential-support/mdu-m2-lofts Fill out form online Care programs service upgrade Care contacts you if a visit is necessary

Contact Us: Contact the leasing office during the day hours at 507-344-1050 We will notify CCI about your issues and go through all the appropriate channels. This is the best option for answers and help.

PATIO FURNITURE LAYOUT IDEAS Earth tone cushions and pillows only. These photos how examples of patio furniture styles and size for your patio.

FAIR HOUSING POLICY M2 Lofts’ fair housing policy is to treat all customers and tenants with respect and to run its business as an equal housing opportunity provider.

This means that it will deal fairly with all persons on an equal basis without regard to familial status, race, color, religion, sex, disability, national origin, marital status, creed, status with regard to public assistance and sexual orientation.

M2 Lofts is also dedicated to providing necessary reasonable accommodations and modifications to persons with disabilities.

All employees and agents of M2 Lofts are notified that breach of fair housing laws will subject the employee or agent to serious disciplinary action.

Persons who have a concern about discriminatory treatment may contact: Department of Housing and Urban Development (HUD): 1-800-669-9777 TTY 1-800- 927-9275 Minnesota Department of Human Rights (MDHR): 1-800-657-3704 651-539-1100 TTY: 651-296-1283 Legal Aid: Minneapolis - 612-334-5970 St. Paul - 651-222-4731

*or other agencies without fear of reprisal by M2 Lofts.

Request Forms

MAINTENANCE REQUEST PROCEDURE The preferred method for a Maintenance Request is to go directly through your Appfolio Portal.

Appfolio sends request to the owners and maintenance team. They will respond in a timely manner to resolve the issue and communicate with you through Appfolio or by phone.

If you do not have the use of a computer or are not currently using Appfolio please use the Maintenance Request Forms located on the following sheet.

IF AN EMERGENCY CALL 507-469-4504 Please Note: A maintenance emergency consists of fire, flood, calamity, or excessive noise after 10:00 PM. All other requests or concerns may be submitted through the Appfolio Portal, email or voicemail to 507-344-1050.

Optional Services

OPTIONAL SERVICES Grocery Delivery Services: HyVee will deliver. See insert with website and delivery information.

Valet Car Cleaning Services: Snell Auto Wash can pick up and drop off your vehicle at M2 Lofts. See insert with prices and services.

Package Delivery: Packages delivered to you may be retrieved from the cart room located in the front entrance.

Artwork Hanging: Artwork will be professionally hung at an hourly rate of $45.00/hour.

Television Mounting: Television Mounting will be professionally hung at an hourly rate of $100.00/hour per television.

No interior mounts.

Maid Service Referral: Michelle Walters, Spic ‘n Span Home Cleaning Service. See insert.

Move-out Cleaning Service: EcoClean Mankato, LLC. See insert.

Loaner Tools Available: Loaner tools will be available first come first service during office hours. Stop in the office during office hours with a photo ID to reserve.

Plant Watering: A staff member of Van Tol Properties can water any plants in your loft while you are on vacation or away from your loft for an extended period of time at an hourly rate of $20.00/hour per visit.

Pay Monthly Rent Online Service: This service is offered free through our management app, Appfolio. It’s worry-free and easy!

Contact the office with any questions. 507-344-1050

MORE OPTIONAL SERVICES IN THE MANKATO AREA

Exterior Car Wash $17 Exterior Car Wash + Wax $20 Interior Express Detail $45 (includes exterior wash)

Interior Full Detail $110 (includes carpet and upholstery cleaning)

Complete Detail $170 (inside and outside)

Available Monday through Friday from 9am to 4pm, excluding holidays.

DOWNLOAD PDFS

Resident Guide

Maintenance Request Form

Move In / Out Inspection Form

Notice to Vacate

Channel / Station List

Optional Services