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CEO’s welcome
Welcome to our Annual Report for 2019/20. This document covers a year that ended just as the Coronavirus pandemic took hold in our region and across the globe. These have been extremely testing times and it is difficult to reflect on the performance noted within this report in terms of cold facts, figures and metrics when faced on a daily basis with the very real and palpable human cost of the pandemic. On behalf of Nugent’s Executive Leadership Team and Board of Trustees, I want to thank all of our staff and volunteers for the extraordinary integrity, ambition, courage, compassion, optimism, respect, and dignity they have demonstrated throughout this period. Our staff and volunteers have overcome major operational hurdles as well as personal and emotionally testing circumstances to keep Nugent services up and running. They have ensured that we have been able to continue to deliver all aspects of our charitable mission and enabled us to serve an essential role in offering additional support to those that need it most during a time of great regional and national need. Nugent’s approach to the coronavirus crisis is summarised from page 44. The pages of this report serve to highlight the vital role that Nugent continues to play in the provision of essential support, care and education services across the North West with a core focus on five metropolitan boroughs: Knowsley, St Helens, Sefton, Wirral and the city of Liverpool. As we look towards our future and move into our 140th year of operation, Nugent will continue to contribute to society by making people’s lives healthier, safer and more fulfilling. There will be testing times ahead for our organisation particularly due to developments outside of Nugent over which we have no control. Our challenges are many but we are determined to achieve the aims set within our strategic plan. We must ask what we can do differently to achieve our goals; we must continue to control our costs and change the way we do things without compromising our services. I have faith that whatever difficulties we face, that together with our wonderful community of supporters, donors and volunteers we can achieve our goals. Together we are Nugent.
