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2020 Seniors Directory Finances Health and Support Services Housing Services Information Services Legal Resources & Personal Security Meal Programs & Shopping Social, Education and Recreation Programs Transportation Volunteer Opportunities

SENIORS ONE STOP 604-982-3302


The Good Life, But Better At PARC Retirement Living, our residents don’t just live, they thrive. With health and wellness programs, chef-prepared meals, transportation and more, residents have the freedom to pursue their interests, keep active and stay socially connected. Come discover why life is better at PARC Retirement Living. Summerhill PARC | North Vancouver | 604.980.6525 Cedar Springs PARC | North Vancouver | 604.986.3633 Westerleigh PARC | West Vancouver | 604.922.9888 Mulberry PARC | Burnaby | 604.526.2248 Oceana PARC | White Rock | 778.294.1115

Call or visit us online to book a tour.


 Administer and

witness patients ingest their medication

 Assist and

administer other medications, topicals, eye drops and inhalers

 Blood glucose monitoring and insulin injection for diabetics  All prescribed injections administered by a licensed practical nurse

Work with us to keep medication risk and worry-free We are a pharmacy with a simple and clear purpose: helping people on their path to better health. At Miracle Prescriptions Remedy’s Rx Pharmacy, we support our patients and their families with at-home patient medication administration and monitoring. Our licensed practical nurses visit patients in their own home. We work with your doctor to help you stay on your prescribed therapy. For more about our unique approach only available at this location contact us at:

 Blood pressure

monitoring, disease education & medication counseling

 24-hour pharmacy

emergency contacts available to patients & family

1268 Marine Drive (Pemberton Plaza), North Vancouver

604.770.2030 • miracleprescriptions.com

Home and Health Care

FOR SENIORS & Everyone in Need

Our Services for you or your loved ones ... • Companionship • Personal care (including bathing and toileting) • Alzheimer’s / dementia care • Meal preparation • Light housekeeping • Assistance with appointments • Transportation • Live-in care services • Overnight care services • 24/7 care services • FREE care assessment

Dedicated to exceeding your expectations ... always.

Call (778) 945-3010 | www.abc-northshore.ca



DIGITAL DENTURES Dentures have evolved. Digital Dentures are not only stronger, they also fit better and take less time to make. Patients feel more secure because of the greater accuracy over traditional dentures. Your records are then stored for quick and easy denture replacement. Takes half the time as traditional dentures

Digital record for rapid replacement

Digital precision for exceptional fit

Made in North America

Contact us today for a consultation


As a certified Prosthodontist, Dr. James brings skill, experience and cutting edge technology to ensure each patient receives the best treatment available. Whether you’re looking to fix one tooth, or need full or partial dentures, Dr. James will give you the right treatment to make you smile again. Suite 401 - 221 West Esplanade North Vancouver

North Shore Community Resources Connect Empower Participate

North Shore Community Resources Society’s (NSCR) mission is to design and deliver programs and services that enhance well-being, social connections, empowerment and community participation for the North Shore. We offer programs and services for all ages including children and families, seniors and younger adults. Whether you need assistance with child care, tax preparation, information and support for seniors, support as a caregiver, legal advice, volunteering, and much more, NSCR is here for you. Contact us to find out how we can help. Volunteer with us! Better at Home supports the independence of local seniors 65+ by providing them with basic, non-medical services to help them remain in their homes longer. Caregiver Support assists people caring for an adult friend or a family member. Community Housing Action Committee advocates for improved affordable housing on the North Shore. Information North Shore provides information and referral on services available in our community. Community Legal Services Program provides legal information, referral, and advocacy services for North Shore residents. Child and Parent Program assists families find appropriate child care as well as training and support for early childhood educators. Seniors One Stop provides information and referral services for seniors and their families. Democracy Café is a platform to nurture citizens’ participation in democratic life like our North Shore Young Citizens’ Forum. Volunteer North Shore helps individuals find volunteer positions and organizations find volunteers. You can also support us by making a tax-deductible donation to NSCR. For further information regarding our services, to volunteer or make a donation, please contact NSCR today.

604.985.7138 or nscr@nscr.ca 6 NORTH SHORE 2020 SENIORS DIRECTORY

2020 Seniors Directory


NORTH SHORE COMMUNITY RESOURCES Seniors One Stop Program #201 - 935 Marine Drive Capilano Mall, North Vancouver B.C. V7P 1S3

604-982-3302 • www.nscr.ca • nscr@nscr.ca Since 1992, Seniors One Stop has been a program of North Shore Community Resources Society (NSCR), a non-profit organization and registered charity, which helps seniors and their families access a wide range of public and private resources. Our services are used by seniors, their families, their friends and their service providers to support the independence, dignity and health of the North Shore’s senior population. Volunteers are available to meet with you or talk over the telephone during office hours Monday to Friday, and all information is handled in a confidential and private manner. We would like to thank the following organizations for their financial support which has made it possible for us to provide this important service:

Royalty Home Care North Shore News Anonymous (1) All Donations over $25 receive an official receipt for income tax purposes. For information on sponsorship, please contact NSCR at 604-985-7138

Seniors Directory 2020 is produced by the North Shore News in partnership with North Shore Community Resources. As a benefit, and as our way of connecting to the community, the North Shore News donates partial proceeds of each directory to North Shore Community Resources. For information regarding the editorial listings, please contact NSCR at 604-985-7138. For information regarding advertising, contact the North Shore News at 604-998-3510.

VOLUNTEERS NEEDED! Want to give back through volunteering? Consider donating your time and talents to drive a senior, help a caregiver, or support a person with a disability. There are hundreds of volunteer opportunities on the North Shore! Many local non-profits and charities are in need of volunteers. If you are not sure where to start looking for a volunteer opportunity that is right for you give Volunteer North Shore a call and book an appointment to see a Volunteer Interviewer. Volunteer Interviewers help people find rewarding volunteer work that fits their interests and availability. Call 604-985-7138 and book an appointment today!



. . . . . . .10

(Police/Fire/Ambulance Call 911)

USEFUL NUMBERS . . . . . . . . . . . . .10 NORTH SHORE MLAs AND MPs

. . . . . . . . . . . . . . . . .10

FINANCES . . . . . . . . . . . . . . . . . . . . . 11-15 Federal Benefits . . . . . . . . . . . . . . . . . . . . . 11 Provincial Benefits . . . . . . . . . . . . . . . . . . . 13 Property Taxes . . . . . . . . . . . . . . . . . . . . . . 15 Community Support . . . . . . . . . . . . . . . . . 15 Employment Services . . . . . . . . . . . . . . . . 15

HEALTH AND SUPPORT SERVICES . . . . . . . . 2020 Seniors Directory Finances Health and Support Services Housing Services Information Services Legal Resources & Personal Security Meal Programs & Shopping Social, Education and Recreation Programs Transportation Volunteer Opportunities

SENIORS ONE STOP 604-982-3302


16-31 Medical Clinics (North Vancouver). . . . . 16 Medical Clinics (West Vancouver) . . . . . 16 Provincial Health Services . . . . . . . . . . . . 17 Vancouver Coastal Health . . . . . . . . . . . . 19 Adult Day Programs . . . . . . . . . . . . . . . . 20 Home Respite . . . . . . . . . . . . . . . . . . . . . . . 21 Assisted Living . . . . . . . . . . . . . . . . . . . . . 22 Long-Term Care Facilities . . . . . . . . . . . 22 Palliative Care Services. . . . . . . . . . . . . . 23 Community Health Centres . . . . . . . . . . 24 Community Programs . . . . . . . . . . . . . . . 25 Counselling and Support . . . . . . . . . . . . 28 Medical Equipment and Supplies . . . . . 30

ON THE COVER: Alice and Doug Davies have volunteered with North Shore Neighbourhood House for over 25 years. Doug drives seniors on bus trips, and cooks for special events, and Alice is a hostess and greeter. They represent the heart of our community and both make people feel cared for. In recognition for their outstanding community volunteer service, they received a Community Volunteer Spirit Award in 2019. Alice and Doug’s appearance on the 2020 Seniors Directory is in recognition of the many hours they have given to the North Shore community, making it a wonderful place to live. Thank you Alice and Doug! PHOTO BY MIKE WAKEFIELD

Shylo Brings The Care To You.

If you are not ready to leave your home, but could benefit from some support to stay there safely, Shylo offers a wide range of services that make dealing with everyday life just a little easier. We offer Companion Care, Home Support, Professional Care, and Palliative & Respite Care. Call today for a www.ShyloHomeHealthcare.ca FREE In-Home Health Assessment.




. . . . . . . 32-35

Housing For Seniors North Vancouver . . . . . . . . . . . West Vancouver . . . . . . . . . . . . Housing Programs and Services . . . . . . Seniors’ Supportive Housing . . . . . . . . .

32 33 34 35


36-37 North Shore, BC, and Federal Resources

LEGAL RESOURCES AND PERSONAL SECURITY . . . . . 38-43 Abuse & Neglect Resources . . . . . . . . . 38 Consumer Protection . . . . . . . . . . . . . . . 40 Crime Prevention/ Community Policing . . . . . . . . . . . . . . . . . 41 Legal Services . . . . . . . . . . . . . . . . . . . . . . 41 Monitoring Services. . . . . . . . . . . . . . . . . 43


47-50 Libraries . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Recreation Centres . . . . . . . . . . . . . . . . . 48 Seniors’ Centres/Outreach . . . . . . . . . . 49 Telefriend and Visitor Programs . . . . . . 50


. . . . . . . . . 51-55 North Shore Public Transit . . . . . . . . . . 52 Fare Reductions . . . . . . . . . . . . . . . . . . . . 52 Volunteer Drivers . . . . . . . . . . . . . . . . . . . 52 Transportation Services Map . . . . . . 54-55


. . . . . . . . . . . 56-57

SERVICES INDEX . . . . . . . . . . .


MEAL PROGRAMS AND SHOPPING SERVICES . . . . . . 44-46 Hot Meals in the Community . . . . . . . . . Meals at Home . . . . . . . . . . . . . . . . . . . . . Shop by Phone . . . . . . . . . . . . . . . . . . . . Shopping Discounts for Seniors . . . . . . Shopping Programs . . . . . . . . . . . . . . . .

44 45 45 46 46

Table of Contents highlights the general categories of information in your 2020 Seniors Directory. For a detailed, alphabetical list of services and resources available to North Shore seniors, please refer to the index beginning on page 58.

Rides By Shylo Keeps You Moving!

Do you need a ride to a physio or doctor’s Rides By appointment, or do you just want to take a walk on the seawall? Rides By Shylo is happy to get you moving! We will drive you and up to 2 friends (plus one foldable walker or wheelchair) wherever you’d like to go. We’re also popular as an escort to drive you home from Day www.RidesByShylo.ca Surgery. Contact: Rides@RidesByShylo.ca Rides By



EMERGENCY NUMBERS Police/Fire/Ambulance . . . . . . . . . . . . . . . . . . Call 911 Crime Stoppers. . . . 1-800-222-TIPS | 1-800-222-8477 Power Outage & Repair Line . . . . . . . .1-888-769-3766 (BC Hydro, 24 hours) or *HYDRO (*49376)

on your cell phone

Fortis Gas/Natural Gas Leaks (24 hours) . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-663-9911

Seniors Distress Line . . . . . . . . . . . . . . . . . 604-872-1234 (Lower Mainland, 24 hours/7 days for people experiencing feelings of distress or despair, or if you just need someone to talk to)

Victim Link BC . . . . . . . . . . . . . . . . . . . . 1-800-563-0808 Victim Services North Vancouver . . . . . . . . . . . . . . . . . 604-969-7540 West Vancouver . . . . . . . . . . . . . . . . . . 604-925-7468

Poison Control . . . . . . . . . . . . . . . . . . . . . 604-682-5050

Water/Sewer Emergency North Vancouver District . . . . . . . . . . . 604-990-2311 (after hours) . . . . . . . . . . . . . . . . . . . . . . . . 604-990-3666

24 Hour Women’s Support Line . . . . . . . . .604-987-3374

North Vancouver City . . . . . . . . . . . . . . 604-987-7155 (after hours) . . . . . . . . . . . . . . . . . . . . . . . . . 604-988-2212

Lions Gate Hospital . . . . . . . . . . . . . . . . . . .604-988-3131 (all areas, 24 hours)

Suicide/Crisis Line . . . . . . . . . . . . . . . . . . . 604-872-3311 (provides 24 hour telephone counselling for people experiencing emotional distress)

USEFUL NUMBERS Ambulance Billing/Non-Emergency . . 604-660-6897 (Admin) 1-800-665-7199 BC Vital Statistics. . . . . . . . . . . . . . . . . . . 1-888-876-1633 Canada Post Customer Service . . . . . .1-866-607-6301 Canada Revenue Agency. . . . . . . . . . . 1-800-959-8281 Fire/Non-Emergency NV City . . . . . . . . . . . . . . . . . . . . . . . . . . . 604-980-5021 NV District . . . . . . . . . . . . . . . . . . . . . . . . 604-980-7575 WV District . . . . . . . . . . . . . . . . . . . . . . . . 604-925-7370 Fortis Gas/Non-Emergency . . . . . . . . . 1-888-224-2710 Health Insurance BC (MSP & Pharmacare) . . . . . . . . . . . . . . . . . .604-683-7151 Municipal Halls NV City . . . . . . . . . . . . . . . . . . . . . . . . . . . 604-985-7761 NV District . . . . . . . . . . . . . . . . . . . . . . . . 604-990-2311 WV District . . . . . . . . . . . . . . . . . . . . . . . 604-925-7000 North Shore Division of Family Practice - GP Link. . . . . . . . . . . . . 778-945-3017 (If you do not have a family doctor and would like to find one on the North Shore.)

North Shore Home & Community Care Services . . . . . . . . . . . . . 604-986-7111 North Vancouver Urgent and Primary Care Centre . . . . . . . . . . . . . . . . . 604-973-1600 Office of the Seniors Advocate . . . . . . 1-877-952-3181 Passport Canada . . . . . . . . . . . . . . . . . . 1-800-567-6868 Police/Non-Emergency North Vancouver. . . . . . . . . . . . . . . . . . . . 604-985-1311 West Vancouver . . . . . . . . . . . . . . . . . . .604-925-7300 ReAct Adult Protection, VCH . . . . . . . 1-877-REACT99 Service BC (Enquiry BC) . . . . . . . . . . . . . 604-660-2421 Telus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 604-310-2255 Telus information . . . . . 411 / Cell Phone: 611 / TTY: 711 Shaw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .604-629-8888 TransLink Customer Info . . . . . . . . . . . . . 604-953-3333 West Van Blue Bus Info . . . . . . . . . . . . . . 604-985-7777


West Vancouver . . . . . . . . . . . . . . . . . . . .604-925-7101 (after hours) . . . . . . . . . . . . . . . . . . . . . . . 604-925-7100

NORTH SHORE MLAs AND MPs Jane Thornthwaite . . . . . . . . . . . . . . . . . . .604-983-9852 MLA – North Vancouver – Seymour 217 – 1233 Lynn Valley Road North Vancouver, BC V7J 0A1 E: Jane.Thornthwaite.mla@leg.bc.ca Bowinn Ma . . . . . . . . . . . . . . . . . . . . . . . . 604-981-0033 MLA – North Vancouver – Lonsdale 5-221 West Esplanade North Vancouver, BC V7M 3J3 E: Bowinn.Ma.mla@leg.bc.ca Ralph Sultan . . . . . . . . . . . . . . . . . . . . . . . 604-981-0050 MLA – West Vancouver – Capilano 409 – 545 Clyde Avenue West Vancouver, BC V7T 1C5 E: Ralph.Sultan.mla@leg.bc.ca Jordan Sturdy. . . . . . . . . . . . . . . . . . . . . . . 604-922-1153 MLA – West Vancouver – Sea to Sky 6650 Royal Avenue West Vancouver, BC V7W 2B8 E: Jordan.Sturdy.mla@leg.bc.ca Jonathan Wilkinson . . . . . . . . . . . . . . . . 604-775-6333 Liberal MP - North Vancouver 102 - 3rd Street West North Vancouver, BC V7M 1E8 E: Jonathan.Wilkinson@parl.gc.ca Patrick Weiler . . . . . . . . . . . . . . . . . . . . . . 604-913-2660 Liberal MP - West Van/Sunshine Coast/ Sea to Sky Country 6367 Bruce Street West Vancouver, BC V7W 2G5 E: Patrick.Weiler@parl.gc.ca Terry Beech . . . . . . . . . . . . . . . . . . . . . . . . .604-718-8870 Liberal MP – Burnaby North - Seymour 3906 Hastings Street Burnaby, BC V5C 6C1 E: Terry.Beech@parl.gc.ca


Canadian citizen or legal resident; and the income for you and your partner must meet the minimum annual thresholds.

Service Canada www.canada.ca


• Allowance for the Survivor:

Old Age Security (OAS)


Canada Pension Plan (CPP) 1-800-277-9914

Website provides a single point of access to a wide range of government services and benefits. Full details of benefits and eligibility are available on the website. Service Canada, North Shore Office: #100 – 221 West Esplanade, North Vancouver

A non-taxable benefit payment to people aged 60 to 64 who have a low income, who are living in Canada, and whose spouse or common-law partner has died. You must have lived in Canada for at least 10 years and be a Canadian citizen or legal resident.

Provides a taxable monthly pension to an individual at age 65. To qualify you need to: • Be 65 years of age or older • Be a Canadian citizen or legal resident of Canada • Have lived in Canada for at least 10 years after the age of 18 (periods of residence and/or contributions in a country with which Canada has a social security agreement may be used to help meet the residence requirement for eligibility). • Applications can be made up to 11 months before your 65th birthday. Forms are available by calling the above number, on the website, and at the Service Canada office.

CPP provides benefits to contributors and their families as a partial replacement of income due to retirement, death or disability. Note: If you have lived outside of Canada you may also qualify for a pension from that country as well.

• Guaranteed Income Supplement (GIS): A non-

• CPP Death Benefit: A one-time, lump sum payment made to the estate of a deceased CPP contributor. You must apply to receive this benefit.

taxable monthly payment to OAS Pension recipients whose annual income is lower than maximum annual threshold. To be eligible, you must: • Qualify to receive an OAS pension (full or partial); and • Live in Canada You must apply for the GIS initially; Service Canada reviews eligibility each year based on your income tax return.

• Allowance: A non-taxable monthly payment to those age 60-64 whose spouse or common-law partner is in receipt of the OAS Pension and GIS. You must have lived in Canada for at least 10 years and be a

• CPP Retirement Pension: A taxable monthly payment provided to an individual who has worked and made contributions to the CPP. The pension amount is based on how long contributions were made, the level of contributions and the start date of the pension. You must apply to receive this benefit. The pension can commence as early as age 60 but on a reduced basis.

• CPP Survivors Pension: A taxable monthly payment provided to the person who, at the time of death, is the legal spouse or common-law partner of the deceased contributor. You must apply to receive this benefit. • CPP Disability Pension: A taxable monthly payment that is available to people who have contributed to the CPP and who are not able to work regularly because of a disability. Once you apply for your CPP Retirement Pension or attain age 65 your Disability Pension will be changed to a CPP Retirement Pension.

JOIN US FOR OUR supporting and encouraging the well-being of adults 55 plus


Silver Harbour offers over 70 programs and services for local seniors. Let us help you keep fit, expand your mind, develop your creativity, and enjoy life.

144 East 22nd St, N Van • 604-980-2474 • silverharbourcentre.com NORTH SHORE 2020 SENIORS DIRECTORY 11

FINANCES cont. Canada Revenue Agency (CRA) www.canada.ca 1-800-959-8281

claimed retroactively to when the disability started, to a limit of 10 years.

Canada Caregiver Credit

Employment Insurance (EI) 1-800-206-7218


The Canada Caregiver Credit (CCC) is a non-refundable tax credit that may be available to you if you support a spouse or common-law partner, or a dependant with a physical or mental impairment. An individual is considered to depend on you for support if they rely on you to regularly and consistently provide them with some or all of the basic necessities of life, such as food, shelter and clothing.

Disability Tax Credit


Available to people with a severe and prolonged mental or physical impairment. The disability credit is a non-refundable tax credit used to reduce income tax payable on your income tax return. This amount includes a supplement for persons under 18 years of age at the end of the year. All or part of this amount may be transferred to your spouse or common-law partner, or another supporting person. It can be


Seniors who are employed and wish to continue working after age 65 are eligible for the same EI benefits as other workers in Canada. You must meet the eligibility criteria.

Employment Insurance (EI) 1-800-206-7218 Compassionate Care Benefits In addition to regular EI benefits this program provides financial assistance to individuals who must take time away from work to provide care or support for a critically ill or injured person or someone needing endof-life care.

GST/HST Tax Credit


A tax-free quarterly payment available to low or moderate income Canadians. Eligibility determined by Canada Revenue Agency (CRA) when income tax is filed.


WE REPAIR • Bath Chairs • Grab Bars • Wheelchairs • Hospital Beds

Safety For Any Room In Your Home

Home Healthcare

604-985-8771 • www.daviesrx.com 1417 St. Georges Ave., North Vancouver


FINANCES cont. Veterans Affairs Canada www.veterans.gc.ca


Veterans Affairs Canada offers a range of services and benefits to qualified, eligible veterans (and their dependents), members and ex-members of the Armed Forces and of the RCMP. Benefits may include: • War veterans allowance – based on war service, income, age or health • Disability pension • Health care e.g. dental, glasses, hearing aids, medication, equipment, contributions toward home care • Funeral and burial expenses • Veteran was receiving housekeeping, home maintenance or personal care help at time of death, widow may continue receiving benefit.

PROVINCIAL BENEFITS Senior’s Supplement www2.gov.bc.ca

1-866-866-0800 follow prompts

A monthly payment from the BC government to top-up your federal income (OAS or GIS) if you are a low-income senior. You might also be eligible for this payment if you’re age 60-65 and receive the federal spouse’s allowance. The maximum rate is $49.30 per single senior and $120.50 for senior couple. You don’t need to apply. Payment is automatic.

Funeral Costs www2.gov.bc.ca

1-866-866-0800 follow prompts

A supplement may be provided to pay necessary funeral costs of any person who dies in BC if the estate of the deceased person or any responsible person has no immediate resources to meet these costs. There is no requirement that the deceased person, or the person’s family, must be BC Employment and

Assistance recipients to qualify for the supplement. Costs are to be recovered whenever possible. Contact the Ministry to apply 1-866-866-0800.

ICBC Insurance Savings and Discounts www.icbc.com 604-661-2800

• Low Kilometre Discount of 10 per cent for those who drive their vehicle less than 5,000 kilometres per year.   You must provide your odometer reading at time of renewal. • Seniors’ Savings of up to 25 per cent on basic Autoplan if the vehicle owner and principle operator are 65 or over and do not use the vehicle for business, commuting or delivery. • Disability Discount of up to 25 per cent on basic Autoplan if you have been approved for CRA Fuel Tax Refund. Must provide documentation at time of renewal. • Discounted renewal fees on driver licenses and BCID cards for seniors age 65 or older.

BC Sales Tax Credit www2.gov.bc.ca


The Provincial government offers a sales tax credit of up to $75 per person for low income families or individuals residing in BC on December 31 of the year for which the income tax return is submitted. This refundable tax credit is claimed when filing your T-1 Income Tax return.

Fuel Tax Refund for Persons with Disabilities www2.gov.bc.ca 1-877-388-4440 If you are an owner or lessee of a motor vehicle and are a person with a qualifying disability, you may be eligible for a refund of tax paid on fuel purchased for your vehicle. Registration is required (form FIN 119). After this has been accepted an application for refund will be sent to you (FIN 472).

CALMING MINDS PROGRAM AT THE NSNH An interactive program that is Dementia Friendly For people with early stage dementia or mild cognitive impairment. Weekly sessions include mild physical exercise, fun games and creative activities.

North Shore Neighbourhood House Many of our seniors’ programs take place at the John Braithwaite Community Centre, including Seniors Peer Support, social programs, fitness, visual arts, lunches, drop-in games, music jam, bus trips and more.

Caregivers are welcome to attend. Call 604-983-6490 for more information and registration.

www.nsnh.bc.ca | 604-983-6496 NORTH SHORE 2020 SENIORS DIRECTORY 13

FINANCES cont. BC Income Assistance for Seniors not receiving Old Age Security www2.gov.bc.ca 1-866-866-0800 follow prompts North Shore Office: 902 West 16th Street, North Vancouver If you are 65 or over and in need of financial assistance, but not eligible for OAS and GIS benefits (e.g. if you have not been in Canada for 10 years), the BC Employment and Assistance (BCEA) program may be able to help. Eligibility for BCEA benefits depends on your income, assets, sponsorship status, and other factors. If you receive income assistance during the sponsorship period, the sponsor is in default and the provincial government is in a legal position to pursue the debt against the sponsor. Applications can be made online using the BCEA Self Application Tool.

Shelter Aid for Elderly Renters (SAFER) www.bchousing.org 604-433-2218 Provides direct financial assistance to eligible residents of BC who are age 60 and over who pay rent for their

North Building 600 West Queens Rd North Vancouver Phone 604-988-7115


homes. You will not be eligible if you live in subsidized housing, a housing co-op, or receive provincial income assistance. The amount depends on the amount of rent paid and your monthly income. To qualify, you or your spouse need to have lived in BC for the full 12 months immediately preceding your application and meet other eligibility criteria.

Home Owner Grant www2.gov.bc.ca


If you own your home and are 65 or older or have a disability, you may be eligible for this grant, which is deducted from your property taxes. If the assessed value of the home is over a certain amount you will lose the grant. You may qualify for a low income supplement if you are a senior, veteran or person with a disability and meet the income requirements.

Home Renovation Tax Credit for Seniors and Persons with Disabilities www2.gov.bc.ca 1-800-959-8281 A refundable personal income tax credit that assists



FINANCES cont. people aged 65+ and Persons with Disabilities with the cost of certain home renovations to improve accessibility or help them be more functional or mobile at home. The maximum credit is $1000 annually calculated as 10% of eligible expenditures.

PROPERTY TAXES Property Tax Deferment www2.gov.bc.ca


Property Tax Deferment is a low-interest loan program that assists qualifying homeowners in British Columbia to pay the annual property taxes on their principal residences. You may qualify if you are 55+, a widow/er or disabled. You must have and maintain 25% equity in your home. Applications are available on-line or from your local municipal office.

City of North Vancouver North Vancouver District West Vancouver District

604-983-7316 604-990-2488 604-925-7032

COMMUNITY SUPPORT Canadian Cancer Society www.cancer.ca 1-888-939-3333 Vancouver Regional Office: 604-872-4400 Provides limited, short-term financial assistance towards certain cancer symptom management medications as well as travel and accommodation to cancer-related medical appointments, through a partnership with the BC Cancer Agency. Applicants are interviewed for eligibility by an authorized CCS volunteer who conducts a confidential needs assessment.

Credit Counselling Society www.nomoredebts.org


Offers confidential credit counselling, debt repayment and consolidation programs and personal budget planning. Counselling appointments are in-person or by telephone and are free, non-judgmental and solutionfocused. Nominal sliding fee scale for debt repayment programs. Educational workshops and presentations available on credit and debt management as well as budgeting. Toll free 1-888-527-8999.

Income Tax Clinics

Trained volunteers prepare income tax returns for eligible individuals who have low to modest income and a simple tax situation through the Canada Revenue Agency’s Community Volunteer Income Tax Program. Call for information and eligibility. Clinics operate March and April.

North Shore Community Resources North Shore Neighbourhood House Silver Harbour Seniors Activity Centre West Vancouver Seniors Activity Centre

604-985-7138 604-987-8138 604-980-2474 604-925-7280

EMPLOYMENT SERVICES WorkBC North Shore 604-988-3766 (operated by YWCA MetroVan) 106 – 980 West 1st Street, North Vancouver Offers a range of services that support job seekers to find employment and improve employment readiness.

Non Medical Home Care Alzheimer’s & Dementia

Household Duties

Companionship Services

Respite Care

Personal Care

Meal Preparation

Incidental Transportation

Hospital & Care Centre Assistance

24 hours Care


goldenageseniors.ca • 1-778-805-1600 • info@goldenageseniors.ca NORTH SHORE 2020 SENIORS DIRECTORY 15


Lonsdale & 19th Medical Clinic #108 - 1940 Lonsdale Avenue 604-987-3347


148 East 15th Street Hours: Mon-Fri 9 am - 12 pm (drop-in) 1 - 4 pm (book an appointment) Provides health care services to vulnerable people who have medical, mental health, addiction and/or socioeconomic challenges and no access to a regular family physician.

North Vancouver Urgent and Primary Care Centre (UPCC) www.vch.ca/UPCC 604-973-1600 221 Esplanade West, 2nd Floor Open 7 days a week, 365 days a year. Mon-Sat 8 am – 10 pm; Sun 9 am – 5 pm The UPCC is for non-life threatening illnesses or injuries when you are unable to see your primary care provider. Visit the UPCC if you are experiencing sprains and strains; cuts, wounds or skin conditions; high fever; infections including chest, ear and urinary tract; asthma attacks; new or worsening pain; dehydration, constipation.

Capilano Medical Clinic


Edgemont Medical Clinic


Capilano Mall, 935 Marine Drive #104 – 3053 Edgemont

Integrated Medical Wellness #502 – 1150 Marine Drive


Lonsdale & 17th Medical Clinic 604-983-0054 1616 Lonsdale Avenue

Lynn Valley Medical & Travel Clinic 604-988-5389

#102 - 1200 Lynn Valley Road

Medlife Medical Clinic


Mount Seymour Medical Clinic


#108 – 845 Marine Drive

Mezzanine - 333 Seymour Boulevard (above Real Canadian Superstore)

North Vancouver Medical Clinic 110 - 1100 Lonsdale Avenue 604-904-8804 Park & Tilford Medical Clinic 604-983-2442 #1005 - 333 Brooksbank Avenue

Pemberton & Marine Medical Clinic 1256 Marine Drive 604-986-0677 West Lonsdale Healthcare 604-971-4311 #1 – 137 West 17th Street

WEST VANCOUVER Caulfeild Village Medical Clinic 604-922-1544 #220 - 5317 Headland Drive

Ocean Walk Medical Clinic 1884 Marine Drive


West Vancouver Beachside Medical Clinic 604-922-7390 1405 Bellevue Avenue

Don’t be afraid to show your smile! A smile is a reflection of good oral health. We offer practical advice in keeping smiles healthy & beautiful. • • • • •


Dr. Bert Lee

B.Sc., D.D.S

• • • • •


Parkgate Village Shopping Centre seymourdentalcenter.com • 604-924-8289 Open weekends & evenings With over 25 years in the community New patients and emergencies welcome




HealthLink BC www.healthlinkbc.ca

BC Services Card

The BC Services Card replaces the CareCard and can be combined with your driver’s licence if you wish. • Eligible adults (19 and older) who currently have a CareCard can get a BC Services Card when they enrol in MSP or when they renew their driver’s license or BCID. • If you are over the age of 19 and under the age of 75, visit an ICBC Driver Licensing Office (ICBC DLO) with two pieces of ID to obtain a photo BC Services Card. • If you are age 75 or over, you have the option of visiting an ICBC DLO with two pieces of ID to obtain a photo BC Services Card or contacting Health Insurance BC (HIBC) toll-free to request a non-photo BC Services Card. You can surrender your CareCard at ICBC when you apply for your BC Services Card.


A trained health service representative will answer 8-1-1 telephone calls, and where appropriate, calls will be transferred to a registered nurse, pharmacist or dietitian for further information and advice. The 8-1-1 service can provide assistance with answers to questions about a variety of health topics, help in identifying symptoms and advice on when to seek medical treatment. 8-1-1 has translation services available in over 130 languages, and can connect to an interpreter. For deaf or hard of hearing dial 7-1-1.

Health Insurance BC (HIBC)


Automated Service (24 hours/day, 7 days/week)


PO Box 9035 Stn Prov Gov, Victoria, BC V8W 9E3 Administers medical coverage through the Medical Services Plan (MSP) and drug coverage through the PharmaCare and Fair PharmaCare programs.

Medical Services Plan (MSP)

ICBC DLO North Shore #104 - 125 East 13th Street, North Vancouver Replace a Lost or Stolen Card The steps to replace a lost or stolen card depend on the type of card. If you have a Photo BC Services Card or a combined BC Driver’s Licence and Services Card: Report your missing card by phoning the ICBC driver licensing centre as soon as possible: 1-800-950-1498. If you have a Non-Photo BC Services Card: Call HIBC as soon as possible to report your missing card: 604-683-7151.

All residents of BC must enrol with MSP and you must meet certain eligibility criteria. From January 2020 MSP premiums wil be eliminated. New residents are eligible for coverage after completing a waiting period that consists of the remainder of the month of arrival, plus two months. MSP pays for medically required services of physicians and surgeons, diagnostic X-rays and laboratory services (enrolled with MSP). In addition, MSP will cover dental and oral surgery when it is medically required and must be performed in a hospital. Routine eye examinations are a benefit for those 18 years of age and under, or 65 years of age and older. If provided by an optometrist seniors pay a reduced fee.

KEEPING YOU IN MOTION Manual Therapy & Manipulation IMS & Acupuncture ■ Spinal Traction ■ Kinesiology-Supervised Exercise Programs ■ Hip & Knee Replacement Rehab ■ Osteoarthritis & Osteoporosis ■ Sports Injuries & Post-Fracture Rehab ■ ■

604.983.8514 • #206-1200 Lynn Valley Road, North Vancouver • www.lynnvalleyphysio.com .lynnvalleyphysio.com


HEALTH AND SUPPORT SERVICES cont. MSP Supplementary Benefits www2.gov.bc.ca Supplementary benefits provide partial payment for certain medical services obtained in BC and may provide access to other income-based programs. MSP supplementary benefits support the following services from approved providers: acupuncture, chiropractic, massage therapy, naturopathy, physical therapy; and non-surgical podiatry. Those who may be eligible for MSP coverage of these supplementary benefit services include: those who have applied and been deemed eligible based on their annual net income; Income Assistance recipients; Convention refugees; Inmates of B.C. Correctional Facilities; individuals enrolled with MSP through the At Home Program; residents of long term care facilities receiving the Guaranteed Income Supplement (GIS); individuals enrolled with MSP as Mental Health Clients; and First Nations individuals with valid B.C. Medical Plan coverage through the First Nations Health Authority.



PharmaCare www2.gov.bc.ca


BC PharmaCare Program helps British Columbians with the cost of eligible prescription drugs and certain medical supplies. The lower your income, the more assistance the government provides. Register by calling 604-683-7151 or on-line. Under Fair PharmaCare, your family is responsible for the cost of your prescription drugs until you have paid your full deductible. After reaching your deductible, PharmaCare pays the majority of eligible prescription costs and you are responsible only for a co-payment. Your co-payments continue until the annual maximum based on your family’s income is reached. After that, PharmaCare pays the full amount of all eligible prescription costs. The monthly deductible payment option allows you to spread the cost of the deductible over the full year. This option benefits families who have high prescription costs by allowing them to distribute their prescription drug costs over the course of the year and receive PharmaCare assistance with all eligible prescription costs.


Patient Information


Rehabilitative Services


Social Work


Vancouver Coastal Health is responsible for planning, funding, coordinating and delivering health services in the geographic areas ranging from the Central Coastal and Bella Coola Valley through the Sea-to-Sky and Sunshine Coast, the North Shore, Vancouver and Richmond. Telephone listings for the various services and locations operated by VCH can be found in the blue pages of the telephone directory or accessing the website listed above. Some services have been listed below for your convenience.

HOpe Centre


1337 St. Andrews Avenue, North Vancouver Mon-Fri 10 am – 4 pm Supports for individuals experiencing mental health issues. Kelty Dennehy Mental Health Resource Centre is located on the first floor.


231 East 15th Street, North Vancouver

Discharge Planning

Contact the head nurse on the particular ward.

Emergency Department


Social Worker (Emergency) 604-984-5855 Support for patients and their families in dealing with illness.

Palliative Care Program

Support for patients and their families dealing with communication disorders, occupational therapy and physiotherapy needs.


A wide range of community-based, supportive health care services are available to persons with health problems and disabilities who need support and assistance. Services include assessment, individual service delivery plan, coordination of health services and referral to appropriate community resources. Services are provided in community health centres, patient’s homes, in the community and in residential facilities.

Home Support Services




Physical care and emotional support for terminally ill patients and their families.


Home Support is a service that is designed to supplement, rather than replace, the efforts of individuals to care for themselves at home with assistance of family, friends and community. A referral to the home care program can be made by a family member, friend or health care provider. After referral you may be visited in your home by a care coordinator who will assess your needs and identify the type and amount of service required and the cost if applicable. Services include monitoring of nutritional needs, assisting with activities of daily living such as bathing, dressing, mobility and transfers, safe medication management, prevention of falls, respite for caregivers, and socialization in the community. Home support services are subsidized services that are available for

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HEALTH AND SUPPORT SERVICES cont. eligible clients who are living at home and have acute, chronic, palliative or rehabilitative health care needs and are provided by qualified professionals. You may choose to hire a caregiver privately. Many individuals and agencies are skilled and caring. However, it is a sensible precaution to check references and look into the background of those who will have access to your home. For a list, please contact Seniors One Stop at 604-982-3302.

Home Care Nursing


This program provides assessment, direct nursing care, support and service co-ordination to clients in their homes. Focus is on client goals for health, client independence and autonomy. All home care nurses are exprienced in palliative care and can support you and your family during end-of-life. Through compassionate care, nurses focus on managing symptoms and enhancing comfort.

Home Rehabilitation Services


Physiotherapy and occupational therapy services are provided to homebound and/or those that require comprehensive Home Management Safety Assessment. Promotes and maintains a client’s optimal functional independence in a safe home environment and will help determine the need for specific medical equipment and supplies. Call Seniors One Stop (604-982-3302) for private physiotherapists who make home visits.

Older Adult Mental Health Team 604-982-5600 #350 - 145 West 17th Street, North Vancouver Provides mental health outreach, assessment and treatment by an interdisciplinary team to North Shore residents aged 65 and over who are experiencing complex mental illness, substance use, or abuse,

neglect or self-neglect. Adults under 65 years of age with dementia will be considered on an individual basis. Services include: consultation, assessment, treatment, rehabilitation and education. Also provides treatment to clients with substance use, group support, financial/legal competency assessments, as well as psychosocial rehabilitation through the North Shore Bright Spot group.



Respite is available to caregivers of clients who are registered with the VCH Home & Community Care Services program. Respite may be provided in the home through extra home care hours or by the client attending an Adult Day Program. Subsidized respite beds located at Cedarview Lodge are accessed through your case manager. Private options are available as well. Please contact the Seniors One Stop at 604-982-3302 for a list.

ADULT DAY PROGRAMS Referrals through Vancouver Coastal Health, Home and Community Care 604-986-7111 Supportive community programs offered for seniors and people with disabilities to help them remain at home and provide respite for family caregivers. A range of health, personal, social and recreational services and activities are offered by nursing and recreation staff in a safe, caring environment.

Cedarview Lodge


1200 Cedar Village Close, North Vancouver Open 7 days a week, 8 am – 6 pm allowing for flexible schedule.

Medical and Surgical Treatment of the Foot • Custom Molded Orthotics for Pain • Private Foot Surgery • Plantar Fasciitis & Heel Pain • Morton’s Neuroma Pain • Ingrown Toe Nails, Plantars Warts • Fabulous Medical Pedicures


Mortons Neuroma or bursitis

Bunions and hammertoes

Ingrown toe nails

High arched feet

Plantar fasciitis and heel spurs

Corns, calluses and warts Flat or low arched feet


Dr. Shenin Mohamed, PODIATRIST Specialized Foot Doctor & Surgeon

604-913-FOOT (3668) 1873 Marine Drive,West Vancouver

HEALTH AND SUPPORT SERVICES cont. Margaret Fulton Centre


1601 Forbes Avenue, North Vancouver 8 am - 4 pm, Monday to Friday

West Vancouver Adult Day Centre

NON-VCH RESPITE SERVICES Health & Home Care Society of BC www.carebc.ca 604-327-9525

#139 - 2151 Gordon Avenue, West Vancouver 8:30 am - 4 pm, Monday to Friday

Family Respite Centre, 2711 East 49th Avenue, Vancouver Assessment and booking arranged through your North Shore Case Manager.

Community Bathing Program 604-904-3550

My Parkgate Break www.myparkgate.com


The Community Bathing Program is available to eligible seniors and others with disabling chronic care problems. Services include a hydrosound tub and access to a bath once a week in a well-equipped, suitably private environment that is staffed all times by a bathing program assistant.

• Personal Care • Companionship • 24/7 Live-in • Alzheimer’s Care • Hospital Recovery


A gathering place for individuals experiencing the changes associated with early to moderate dementia. The twice weekly program is supported by staff and trained community volunteers and provides low cost creative care in the form of fellowship, fitness, leisure and social activities, with a mission to support and enhance the lives of all who participate and their care partners. Referral by contacting coordinator at 604-983-6373.

• Meal Preparation ation • Housekeeping • Respite Care and more...


Call for your free consultation Two locations to serve your needs North Vancouver

West Vancouver

500 - 224 Esplanade West

200 - 100 Park Royal



www.justlikefamily.ca NORTH SHORE 2020 SENIORS DIRECTORY 21


Kiwanis Manor

Includes rental accommodation, hospitality services, as well as personal care services to individuals in need. If you are living alone, isolated, and need help with meals and personal care, this may be an option for you. There are three subsidized assisted living units on the North Shore: Cedar Garden and Chartwell Churchill House in North Vancouver and Kiwanis Manor in West Vancouver.

SUBSIDIZED ASSISTED LIVING FACILITIES Placement in subsidized assisted living facilities is coordinated through Vancouver Coastal Health, Intake. They can be reached at 604-986-7111.

Cedar Garden Assisted Living 604-904-6409 1250 Cedar Village Close, North Vancouver

Chartwell Churchill House


(has both subsidized and private options) 150 West 29th Street, North Vancouver



959 21st Street, West Vancouver


PRIVATE PAY ASSISTED LIVING FACILITIES For a list of private pay assisted living facilities, please contact Seniors One Stop at 604-982-3302.

LONG-TERM CARE FACILITIES Long-term care facilities are for those who have complex needs, require 24-hour nursing care and supervision, and are not able to remain safely in their own homes. Admissions to subsidized long-term care facilities are coordinated through Vancouver Coastal Health and are made on a priority basis. Clients typically agree to accept the first available, appropriate bed within 48 hours of it being made available. To contact Vancouver Coastal Health, please call Intake at 604-986-7111. If client is in hospital, the Patient Care Coordinator will make all necessary arrangements. Google VCH long-term care for more information.



Cedarview Lodge


Evergreen House


Lynn Valley Care Centre


2444 Burr Place

1200 Cedar Village Close 231 East 15th Street

(has both subsidized and private pay beds) 1070 Lynn Valley Road



Inglewood Care Centre


525 Clyde Avenue

725 Inglewood Avenue

West Vancouver Care Centre 604-925-1247 1675 27th Street

PRIVATE PAY LONG-TERM CARE FACILITIES For a list of private pay long-term care facilities, please contact Seniors One Stop at 604-982-3302.

PALLIATIVE CARE SERVICES Palliative care can occur in any setting including home, hospital, hospice, and long-term facilities. Palliative care focuses on comfort care and may include active treatments. Any health care provider can submit a referral on your behalf for enrolment to the program.

North Shore Hospice


Every Day Counts www.northshorehospice.ca


319 East 14 Street, North Vancouver Provides care for patients with a prognosis of three months or less and who are registered with the North Shore Palliative Care Program. The hospice has 15 single resident rooms, 10 bed active treatment, and 5 beds respite. Also provides a palliative day program for non-residents. Referral needed by physician, community health nurse, or through the Palliative Care Program.

A free program offered by the North Shore Hospice & Palliative Project and Vancouver Coastal Health North Shore Palliative Care. This program is specifically designed for patients facing serious illness and their families to realize the best quality of life. It includes guidance information sessions, wellbeing sessions, and supportive counseling. Pre-registration is preferred. Self-refer or through health professional.

North Shore Palliative and Supportive Care Program 604-988-3131 ext. 4701 Provides free counselling to patients and family members or caregivers connected to the North Shore Palliative and Supportive Care Program of Lions Gate Hospital, which also includes the North Shore Hospice and Day Program. Family members can also receive bereavement services following the loss of their loved one.

Palliative Support Centre www.palliativesupport.ca


3743 Delbrook Avenue, North Vancouver The Palliative Support Centre is a community centre where individuals living with an advanced illness, as well as their families and other caregivers can


HEALTH AND SUPPORT SERVICES cont. find compassionate, helpful and supportive care. All services, programs and supports are free. Established through the Paul Sugar Palliative Support Foundation.

COMMUNITY HEALTH CENTRES/SERVICES Provide a range of health care services in a single location, which may include access to public and community health nurses, mental health and addiction counsellors, dental clinics for children, speech therapists, nutritionists, youth drop-in health clinics. Occupational and physiotherapists, case managers, home support and more.

Parkgate Community Health Centre 604-904-6450 Parkgate Community Centre, 2nd floor 3625 Banff Court, North Vancouver Serves the residents who live east of Lynn Creek.

Central Community Health Centre


5th floor, 132 West Esplanade, North Vancouver Serves residents of North Vancouver.

West Vancouver Community Health Centre 604-904-6200 #241 - 2121 Marine Drive, West Vancouver Serves the residents who live in West Vancouver, Lions Bay, and Bowen Island.

Chronic Disease Education




Provides diabetes education program, nutritional counselling and footcare program*. Clients must be referred by their doctor. Located at the West Vancouver Community Health Centre. * A chronic disease nurse consultant is available.

Nutritional assessment and counselling can be provided from the local health department. You may also talk to a dietitian at HealthLinkBC (call 8-1-1).

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The local health department provides free flu clinics every fall for seniors and administers adult, nontravel immunization throughout the year. Call your community health centre for information.

Osteoarthritis Service Integration System (OASIS) www.oasis.vch.ca 604-904-6177 LGH, 231 East 15th Street, North Vancouver The osteoarthritis service integration system is an assessment, education and referral program that helps people with osteoarthritis self-manage their condition and access support services at any stage of the disease. The interdisciplinary team is made up of physiotherapists, occupational therapists, nurse clinicians and dieticians who assess the client’s needs, develop an action plan and assist in accessing support services. There is a waitlist for an appointment.

Alcohol and Drug Information and Referral Service 604-660-9382 Provides 24-hour information and referral to a variety of drug and alcohol counselling, detox, treatment, and support groups for individuals and family members.

Alcoholics Anonymous - Central Office www.vancouveraa.ca 604-434-3933 Avalon Women’s Centre


#300 - 132 East 14th Street, North Vancouver Provides supportive drop-in environment with resources and meetings for women seeking recovery from addiction.

COMMUNITY PROGRAMS Alano Club of the North Shore www.northshorealano.com 604-987-4141 176 East 2nd Street, North Vancouver Provides a safe, clean and alcohol and drug-free environment for recovery groups.

Alcohol and Drug Addiction Program “Stepping Stones” 604-982-5616 #250 - 145 West 17th Street, North Vancouver Stepping Stones is a holistic day program for addiction and substance abuse. It is also open to people who have a mental illness in addition to substance abuse.

Give Mom or Dad the Freedom to Live At Home with First Class Care! • Home Care Assistance is the only senior care company with a Home Care University to train and develop caregiver employees. • Home Care Assistance hires only 1 out of every 25 caregiver applicants. All caregiver employees must have at least two years of experience caring for older adults and have formal training as care aides. • Home Care Assistance boasts a 97 per cent client satisfaction rate and has been endorsed by leading health care professionals.


HomeCareAssistanceVancouver.ca 1861 Marine Drive, West Vancouver NORTH SHORE 2020 SENIORS DIRECTORY 25

HEALTH AND SUPPORT SERVICES cont. Alzheimer Society of BC Resource Centre www.alzheimerbc.org 604-984-8348 (North Shore & Sunshine Coast) #212 - 1200 Lynn Valley Road, North Vancouver Helps those concerned with or facing dementia build the knowledge, skills, and confidence to maintain quality of life. Resource centres offer information, educational opportunities, and support groups.

Arthritis Answers Line


Arthritis Society www.arthritis.ca

604-714-5550 1-866-414-7766

Trained volunteers provide general information, emotional support, assistance to locate community resources and guidance to access the health care system.

Provides information, education and social support for those with arthritis. Raises funds for research, advocacy, community-based self management programs, and public forums.


BC Ambulance Service www.bcehs.ca 604-660-6897 (non-emergency number) The cost of transporting a BC resident (covered by MSP), by ambulance is subsidized by the Province of British Columbia. Where an emergency medical problem requires that you be transported by ambulance, MSP recipients will be billed a user fee of $80. Those receiving MSP Premium Assistance may have charges waived by calling 1-800-665-7199. When an ambulance is called to a residence, care facility or patient’s place of employment and transportation is not required or is refused, a response fee of $50 is charged.

BC Balance and Dizziness Disorders Society www.balanceanddizziness.org 604-878-8383 Provides information and support for persons with balance, dizziness and all vestibular disorders. The society sponsors talks by professionals, compiles lists of support and information resources and holds meetings in Vancouver and surrounding suburbs each year.

HEALTH AND SUPPORT SERVICES cont. BC Bereavement Helpline (BCBH) www.bcbereavementhelpline.com 604-738-9950 Volunteers provide telephone support as well as information and referral to other grief-related resources in the community. Calls are free, confidential and anonymous. 9 am - 5 pm Monday to Friday.

BC Emergency Health Services (BCEHS) www.bcehs.ca

Provides pre-hospital emergency services and interfacility patient transfers throughout the province and oversees the BC Ambulance Service and the BC Patient Transfer Network.

Canadian Mental Health Association (CMHA) 604-987-6959 (North and West Vancouver Branch) www.northwestvancouver.cmha.bc.ca #300 – 1835 Lonsdale Avenue, North Vancouver CMHA believes that good mental health is essential to overall health and well-being. Mental health promotion and mental illness recovery-focused programs and services are offered for people of all ages and their families including counselling for people experiencing mild to moderate depression and a chronic illness.

Canadian National Institute for the Blind (CNIB) 604-431-2121 www.cnib.ca 1-800-563-2642 Works with people experiencing any degree of low vision. Help includes counselling, rehabilitation, teaching, orientation and mobility adjustments. Call CNIB Intake Services for information.

Eye Deal


Support group for people with low vision. The program consists of guest speakers and sharing of information. Meets third Monday of each month from 10 - 11:30 am at the West Vancouver Seniors Activity Centre. $2.50 donation.

First Link® Dementia Helpline

604-984-8348 1-800-936-6033

If you are living with dementia or have questions about the disease, call the First Link® Dementia Helpline. The helpline, through the Alzheimer Society of BC, assists individuals in building the confidence to maintain quality of life when facing dementia. A trained, caring team of staff and volunteers will answer your call and can provide information and support.

North Shore Better at Home Program www.nscr.ca 604-985-7138 Provides seniors 65 or older with basic, nonmedical support in the form of light housekeeping, transportation, assisted grocery shopping, minor home repairs, and light yard work. Fees are based on client’s income and ability to pay.

North Shore Disability Resource Centre www.nsdrc.org 604-985-5371 3158 Mountain Highway, North Vancouver Provides residential services, community support, information and advocacy to individuals with disabilities and their families, including assistance with CPPD and PWD applications and reconsiderations.


HEALTH AND SUPPORT SERVICES cont. Pathways Serious Mental Illness Society www.pathwayssmi.org 604-926-0856 #205 - 1865 Marine Drive, West Vancouver The support centre offers information on all major mental illnesses as well as personal support to family members.

North Shore Stroke Recovery Centre www.nssrc.org 778-340-5803 The centre provides post-hospital, peer-based support and therapeutic rehabilitative programs for survivors of stroke and caregivers living in the community. Wellness and independence are the primary goals of this program. Programs take place in both North and West Vancouver.

Osteoporosis Society of Canada www.osteoporosis.ca 1-800-463-6842 Supports people who have, or are at risk for osteoporosis. Works to educate, empower and support individuals and communities in the riskreduction and treatment of osteoporosis.

Parkinson Society, British Columbia www.parkinson.bc.ca 604-662-3240 Provides education, events, and groups which provide social time to exchange experiences and ideas for patients, family and friends. A caregivers group is held on the fourth Wednesday of every month from 1:30 - 3 pm at Amica West Vancouver. 659 Clyde Avenue, West Vancouver, 604-921-9181. North Shore Support Group on the 2nd Thursday of every month from 12:30 pm – 2 pm at Amica Lions Gate, 701 Keith Road, West Vancouver.

COUNSELLING & SUPPORT Canadian Hard of Hearing Association (North Shore Branch) www.chha-nsb.com 604-926-5222 Provides support and information for the public through presentations and social programs. Association works closely with other community groups to promote the installation of appropriate equipment in public places. Regular meetings on the North Shore, “Sound Advice” workshop and educational presentations. Meetings held at Summerhill, 135 West 15th Street, North Vancouver.

Cancer Connection (Canadian Cancer Society) www.cancer.ca


Wherever you are in BC or Yukon, support from trained Cancer Connection volunteers is available to any adult with cancer or their family.

Caregiver Support Program www.nscr.bc.ca 604-982-3320 For those who provide emotional or practical support to an adult friend or family member with health issues. Learn how to access health care and community services, take the time to care for yourself, and increase your confidence in your caregiving skills. Join us in a respectful, encouraging environment of shared learning. Workshops and groups are relevant for new caregivers and those who have been in this role for some time.

Clinical Counsellors www.bc-counsellors.org


The BC Association of Clinical Counsellors has a referral system accessible by phone or internet.

Why Choose LIVING WELL HOME CARE? -Nursing Care Managers -Educated, compassionate Caregivers -Flexible contracts -24 hour on-call -LIVE-IN service: flat-rate / hourly service Accredited with Commendation, Living Well is a trusted home care company servicing the North Shore since 2003


301-1221 Lonsdale Avenue, North Van 604-904-2397 info@livingwellhomecare.ca



Our strength is our Caregiving Team

HEALTH AND SUPPORT SERVICES cont. Family Services of the North Shore www.familyservices.bc.ca 604-988-5281 Clinical counsellors provide confidential support to help meet life’s challenges (fees based on sliding scale), including support programs in home and through groups. Discover ways to boost your sense of well-being and positively impact your quality of life. • Caregivers Connect This community volunteer program provides services for caregivers supporting older adults with complex needs living at home. Drop-in services at 4 North Shore locations will include peer support groups, relaxation and stress reduction groups, educational workshops as well as counselling and navigation support. Additional services include clinical counselling at 1111 Lonsdale and in-home volunteer visits. • Companioning Community Care Program This community volunteer program offers free onsite and in-home support for family caregivers, older adults living with life-limiting or chronic illness and for those grieving the recent loss of a loved one.

Services include companionship through weekly supportive home visits, 8-week grief support group, gentle Yoga and a relaxation circle to promote wellbeing and stress relief through guided meditation, gentle touch and energy modalities.

Living Systems Counselling www.livingsystems.ca 604-926-5496 Offers Bowen Family Systems Therapy to couples and families experiencing difficulty adjusting to some aspect of life. Fees charged on a sliding scale.

Lower Mainland Grief Recovery www.lmgr.ca 604-696-1060 Program of education and group discussion offered over a six week time period. Ongoing support group may follow the initial program depending on the need of the participants. Evening meetings are offered at various times throughout the year. There is a registration fee, however if there is financial need, subsidies are available. Programs offered in three locations in Vancouver.

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HEALTH AND SUPPORT SERVICES cont. Self-Management Programs www.selfmanagementbc.ca 604-940-1273 Toll Free: 1-866-902-3767 Free six-week programs that provide practical suggestions to help overcome everyday obstacles to people with chronic health conditions by providing tools, tips and strategies to help you get more out of life. Program also provided online. Programs are also available that address chronic conditions, chronic pain, diabetes and arthritis/fibromyalgia, and “Active Choices,” a personal telephone-support program to encourage regular physical activity. Supported by the Province of BC.

Seniors Peer Support, NSNH www.nsnh.bc.ca 604-983-6490 Trained volunteers meet on a one-to-one basis with North Shore seniors to address challenges in relation to aging, relocation, loneliness, bereavement, retirement, relationships, etc. Confidential emotional support is free of charge.

Languages spoken include English and Farsi, with access to Spanish and German. Regional member of Seniors Peer Counselling BC.



For a list of adaptive clothing suppliers call Seniors One Stop information line at the number above.

Long-term Equipment Loans (A Canadian Red Cross Society Program) www.redcross.ca 604-270-4224 ext. 216 Many coping with long term illness and injury do not have the financial resources required to purchase or rent medical equipment. This specialized program (formerly AIL Program) is available in the Lower Mainland under the Medical Equipment Provision program with a referral from an authorized Health Authority care provider. For more information contact Vancouver Coastal Health.


Acupuncture & Acupressure that boost your workout… • Sports Injuries • Weight Loss • Infertility • Facial Rejuvenation • Pain Management Esther Jeong

Steve Lee

Acupuncture is well known for its effectiveness in reducing most types of pain, including We speak English, Chinese and Korean sports-related injuries. One of the Best Acupuncture Facilities in B.C.

#106-135 E 15th St. North Vancouver T. 778-340-1751 • www.careplusclinic.com 30 NORTH SHORE 2020 SENIORS DIRECTORY

HEALTH AND SUPPORT SERVICES cont. Capilano Community Services Society– Red Cross Health Equipment Loan Program www.capservices.ca 604-988-7115 Lends medical equipment, wheelchairs etc. for up to three months by donation. Depends on availability. Must have referral from a health care professional stating type and/or size of equipment needed, height and weight of client. Physicians and health professionals can download referral form from the website.

Telus Relay Service Assistance www.telus.com 1-800-855-0511 The Telus Relay Service provides specially trained operators to relay conversations by teletypewriter (TTY), Voice Carry Over (VCO) or Hearing Carry Over (HCO). Telus Relay Service offers free local calling.

Voice to TTY TTY to Voice TTY to TTY

1-800-855-0511 711 1-800-855-1155

Wavefront Centre for Communication Accessibility www.wavefrontcentre.ca 604-736-7391

Communication Aids Department and Showroom, of this not-for-profit organization (formerly Western Institute for the Deaf and Hard of Hearing), provides information, a hands-on display and rentals of assistive listening devices, signaling devices, telephone and television devices and TTYs. Offers “Lend-An-Ear” Loaner Hearing Aid program, providing reconditioned hearing aids at nominal cost to individuals. Also offers a full service hearing clinic including hearing tests, evaluation and sales of new digital hearing aids, and speech reading classes. Employment counselling services also available.

Enhancing your quality of life is our goal with Ostomy supplies. The North Shore’s Ostomy Centre 604-985-1481 • www.daviesrx.com Pharmacy

1401 St. Georges Ave, North Vancouver

Personalized service - it’s our commitment to you. SERVING THE COMMUNITY SINCE 1973


HOUSING SERVICES HOUSING FOR SENIORS The following is a listing of housing for seniors on the North Shore which rent for less than market value. BC Housing units rent for 30 per cent of household income. Other housing providers have their own criteria for setting rental rates. Separate applications need to be made to each housing provider. Housing placements are based on a variety of criteria so it is difficult to predict how long an applicant will wait. Different housing providers have different criteria. Some complexes accept those aged 55 on a fixed income, low income or disability pension. Others will only accept persons aged 65 and over. Call Seniors One Stop at 604-982-3302 for a brochure. For information on assisted living or long-term care, please see pages 22 - 23.

BC Housing www.bchousing.org


#101 – 4555 Kingsway Avenue, Burnaby



245 East 3rd Street - Applications: #200 - 951 East 8th Avenue, Vancouver


**Chelsea North


(BC Housing Application) 121 West 15th Street


Kiwanis Lynn Manor


Kiwanis St. Andrews


Kiwanis Towers


Lions Plaza


(BC Housing Application) #202 - 236 West 1st Street and #203 - 237 West 2nd Street 2555 Whiteley Court

1480 St. Andrews Avenue 170 West 2nd Street 800 Apex Avenue

**Manor House


**Mount Seaview


Quay View Housing


**Saint Andrews Place


(BC Housing Application for subsidy) 145 West 5th Street (BC Housing Application) 885 West 16th Street 150 West 2nd Street

**Capilano House

(BC Housing application) 1551 Bridgman Avenue

**Grant McNeil Place

(BC Housing application) 95 St. Andrews Avenue

Silver Lynn Apartments 1335 East 27th Street

**Twin Towers

(BC Housing application) 172 East 2nd Street

604-904-4400 604-433-2218

Housing Solutions for Senior Homeowners • Seniors programs are individualized to homeowners needs to offset burden, roadblocks and worry. • Emphasis on empowering the retirees and seniors to remain in their current home, for as long as possible, with ongoing management support. • Concierge assistance overseeing home maintenance, tenant accountability, downsizing or relocation. Real Estate Services if and when needed. • Evaluation and home preparation assistance to earn income to offset living, travel or medical costs.


Property Management Seniors Real Estate Specialists Hewetthomes.ca

604-922-1934 Free Consultations

HEALTH AND HOUSING SERVICES SUPPORT cont. SERVICES cont. Zajac Norgate House 1280 West 16th Street


(BC Housing application) 1475 Esquimalt Avenue

**Klahanee Park 604-433-2218

or 604-922-5220

Kiwanis Court


Kiwanis Cypress


Kiwanis Manor


2151 Gordon Avenue 999 21st Street 959 21st Street


975 21st Street

WEST VANCOUVER Capilano Towers

Kiwanis Terrace

(BC Housing application) 380 Klahanie Court


or 604-986-8553

**Libby Lodge


**Sunnyside Manor


(BC Housing application) 6645 Nelson Avenue (BC Housing application) 1495 Esquimalt Avenue **

a single application can be used for any/all of these residences.

Helping LongerSince Since1996 1996 HelpingSeniors SeniorsStay Stay at Home Home Longer          

Nursing Respite Care Personal Support House Keeping Hospice Care Advanced Footcare Alzheimer’s & Dementia Care Post Operative Care Flu Shots Workplace Health Services

(604) 980-6350 pcampbell@lionsgatehc.ca 145 15th St W #301, North Vancouver

www. lionsgatehomecare.ca NORTH SHORE 2020 SENIORS DIRECTORY 33


Residential Tenancy Branch www.rto.gov.bc.ca 604-660-1020

Cooperative Housing Federation of BC www.chf.bc.ca 604-879-5111 Members own the cooperative housing development collectively and pay a monthly housing charge for units from the cooperative. An initial share must be purchased. For a list of cooperative developments go to the above website or call Seniors One Stop at 604-982-3302.

Home Adaptations for Independence Program (HAFI) www.bchousing.org/housing-assistance 604-433-2218 Financial assistance to help low-income seniors and people with disabilities modify their home environment to enable them to continue to live independently. Adaptations include items such as handrails, ramps, walk-in showers, bathtub grab bars and seats. Assistance up to $20,000 in the form of a grant or forgivable loan is available for home owners and landlords/tenants who meet the eligibility requirements.

Lookout Housing and Health Society www.lookoutsociety.ca 604-982-9126

A provincial government agency that provides information to landlords and tenants about their rights and responsibilities. The branch also helps to resolve disputes related to tenancy, such as claims for damages to premises, return of security deposits or disputing an eviction notice.

Senior Citizen’s Repair Service 604-529-1100 604-438-6990 Provides low-cost, minor house repairs and maintenance to seniors and people with a disability living on fixed incomes in their own homes. Hours: Monday to Friday 9 am to noon.

Seniors at Housing Risk Program


Provides assistance in finding housing for seniors who are homeless or at imminent risk of homelessness. Program delivered by Hollyburn Family Services.

Seniors Services Society 604-520-6621 www.seniorsservicessociety.ca Provides information on a wide range of housing options for seniors in the lower mainland and outreach support to those seniors who are homeless or at risk of homelessness across the lower mainland.

North Shore Shelter: 705 West 2nd Street, North Vancouver Short term emergency housing for adults 18 and older.

Moving? Trusted Professionals since 1961

Moving the Greater Vancouver community for over 60 years.

CALL FOR A FREE ESTIMATE Three-time Winner N.V. Chamber of Commerce Business Excellence Award



LICENSED • BONDED • INSURED 1550 Bay Street, North Vancouver


SINCE 1973

HEALTH AND HOUSING SERVICES SUPPORT cont. SERVICES cont. Shelter Aid for Elderly Renters (SAFER) www.bchousing.org 604-433-2218 The SAFER program helps make rents affordable for BC Seniors with low or moderate incomes by providing direct financial assistance. You may be eligible for SAFER if you meet all of the following conditions: you are age 60 or older; have lived in BC for the full 12 months immediately preceding your application; you and your spouse (with whom you are living) meet the citizenship requirements; you pay more than 30% of your gross (before tax) monthly household income towards the rent for your home. The amount of subsidy you receive depends on the amount of your rent and on your monthly income.

SENIORS’ SUPPORTIVE HOUSING Supportive housing is independent housing with a combination of onsite supports available to residents including: a private living space, monitoring or emergency response, at least one meal per day, housekeeping, and recreational activities. A limited amount of support is provided by Vancouver Coastal Health to residents of Anavets, Sunnyside, and Twin Towers where a coordinator facilitates programs such as meals, exercise, mental fitness, podiatry, nursing clinics, support, and information.

PRIVATE SUPPORTIVE HOUSING For a list of private supportive living residences, please contact the Seniors One Stop program at 604-982-3302.

Tenant Resource & Advisory Centre (TRAC) www.tenants.bc.ca 604-255-0546 Non-profit organization which provides information on tenants’ rights in the areas of evictions, repairs, security deposits, rent increases, and arbitration hearings.

Specializing in Decluttering Organizing and Downsizing Since 2006


Lesclutter@shaw.ca • Lesclutterservices.com NORTH SHORE 2020 SENIORS DIRECTORY 35



Provides multilingual, 24-hour/7-days-a-week information about community, social and government services in BC, as well as access to the Red Book Online (a searchable database).

“Do Not Call List” for Telemarketers www.lnnte-dncl.gc.ca 1-866-580-3625 To add your phone number to the “Do Not Call List” for telemarketers, call 1-866-580-3625 and follow the prompts.

HealthLink BC www.healthlinkbc.ca


Call to talk to a registered nurse, pharmacist, exercise professional or dietitian for help with any health concern, any time of the day or night. Learn when you can treat a problem safely at home, or when you need to see a doctor, or go to the emergency room. The service is available for those who are deaf or hearing impaired by calling 711, and multilingual translation is also available.

Information North Shore www.nscr.ca


#201 - 935 Marine Drive (2nd floor, Capilano Mall), North Vancouver Provides drop-in and telephone information and referral to community services on the North Shore and the lower mainland. An online directory of North Shore agencies, organizations and services is available on the website. A wide variety of free brochures are available in the office.


Lionsview Seniors Planning Society www.lionsviewseniorsplanning.com 604-985-3852 Acts as a strong voice for seniors on the North Shore through research, planning and education. Promotes the participation of seniors in the ongoing coordinated planning and delivery of health, social and other activities that affect their quality of life on the North Shore. Lionsview hosts the Services to Seniors Coalition and the Seniors Planning Table for the North Shore. Email: lionsview@telus.net.

Nidus Personal Planning Resource Centre & Registry www.nidus.ca info@nidus.ca Nidus provides information and assistance with planning for incapacity, end-of-life and other life situations. A Representation Agreement is the only legal document for authorizing someone to make health and personal care decisions on your behalf. It can also cover routine financial affairs. Nidus also has information about the Enduring Power of Attorney, a common legal document for routine and broader financial and legal affairs. Refer to website for details.

North Shore Women’s Centre www.northshorewomen.ca 604-984-6009 131 East 2nd Street, North Vancouver Provides confidential, free information and referrals to a variety of services. Has a drop-in centre, a legal clinic, a resource library with resources on topics of interest to women, public access computers, and offers support groups and workshops throughout the year.



FREE SUPPORT FOR YOU AND YOUR FAMILY WHEN FACING A LIFE-THREATENING ILLNESS EVERY DAY COUNTS provides wellness programs including yoga, relaxation, tai chi, meditation and music therapy; counselling support and guidance. For information, or to volunteer, please contact our Every Day Counts Program Co-ordinator: everydaycounts@vch.ca | 604.363.0961 | northshorehospicepalliative.com




Supporting the Every Day Counts Program In collaboration with Vancouver Coastal Health


INFORMATION HEALTH AND SERVICES SUPPORT cont. SERVICES cont. Office of the Seniors Advocate www.seniorsadvocatebc.ca 1-877-952-3181 Monitors seniors’ services and issues in BC, and makes recommendations to government and service providers to address systemic issues. Provides information and referrals for individuals who are navigating seniors’ services in the areas of health care, housing, income supports, personal supports and transportation, and tracks their concerns.

Seniors One Stop Information Line www.nscr.ca 604-982-3302 Provides information about and referral to North Shore services such as health, transportation, housing, financial, legal, recreation, education and volunteer opportunities. Assists with basic forms for pensions, housing, SAFER etc. Hours: Monday to Friday 9 am 4:30 pm. Volunteers are in the office for two to four hours each day, and will return voicemails within one business day if not available.

Service BC Hearing Impaired (TDD): www.servicebc.gov.bc.ca

604-660-2421 604-775-0303

Can assist you in contacting a provincial government program, service or person. If the government number you have to call is long distance and within BC, the operator will put you through free of charge. You can now text 604-660-2421 for quick answers. Do not provide personal info in text. Hours: Monday to Friday, 7:30 am - 5 pm

Service Canada Hearing Impaired (TTY): www.canada.ca

1-800-622-6232 1-800-926-9105

Callers can inquire about pension benefits, how to

apply for the HST/GST credit or a social insurance number, get information about passport applications and taxes, locate their Member of Parliament and get general information about federal government programs and services. (1-800-O-CANADA or 1-800-622-6232)

Free support, connection, and resources for family and friends caring for older adults who live at home. ■ ■

Support Groups ■ Educational Workshops Relaxation Groups ■ Counselling

For current schedules and program details: Visit www.familyservices.bc.ca or call 604.988.5281 NORTH SHORE 2020 SENIORS DIRECTORY 37


North Shore Crisis Services Society 604-987-0366 24 Hour Women’s Support Line 604-987-3374 24 Hour Information in other languages 1-800-563-0808

If you, or someone you know, is experiencing harm or mistreatment, (this may include intimidation, humiliation, fraud, misuse of power of attorney, invasion of privacy; failure to provide necessary care etc.), contact one of the following resources.



NON EMERGENCY NUMBERS: North Shore Community Response Network www.bccrns.ca The North Shore CRN is a network of service providers and community members who provide education and prevention of the abuse and neglect of vulnerable adults. Email: northshorecrn@gmail.com

Police – North Vancouver Non-emergency number Police – West Vancouver Non-emergency number

604-985-1311 604-925-7300

Public Guardian & Trustee (financial abuse of vulnerable adults) 604-775-1007

Taking care of each other

is what community is all about. FO R M O R E T H A N 8 0 3 YEARS,

we’ve proudly served North Shore families with personal, compassionate care. Thank you for continuing to place your trust in us—now and always.

HOLLYBURN Funeral Home 1807 Marine Dr., West Vancouver



A division of Service Corporation International (Canada) ULC.


LEGAL RESOURCES & PERSONAL SECURITY cont. ReAct Adult Protection, VCH 1-877-REACT99 www.vchreact.ca 1-877-732-2899 604-904-6173 (Monday to Friday 8 am - 5 pm) This program receives reports, provides consultation, and coordinates responses to adults who are abused, neglected or self-neglected. These people may be unable to seek support and assistance on their own due to restraint, physical or mental limitation or illness, disease, injury or other conditions that affect their ability to make decisions about the abuse and neglect. Referrals to this program will be responded to in accordance with the Adult Guardianship Act. Referrals may come from professionals or community members. Referral sources are kept confidential. For people with disabilities please contact Community Living BC 604-660-3323 or 1-877-660-2522. If you believe it’s an emergency, please call 911.

Seniors First BC

(formerly known as BC Centre for Elder Advocacy and Support)


#150-900 Howe Street, Vancouver


Seniors Abuse and Information Line (SAIL) 604-437-1940 Toll free 1-866-437-1940 8 am - 8 pm daily (except statutory holidays) Language interpretation: Available 9 am - 4 pm, Monday to Friday SAIL is a safe place for older adults, and those who care about them, to talk to someone about situations where they feel they are being abused or mistreated, or to receive information about elder abuse prevention. • Seniors Reaching out to Seniors Program Offers free workshops on elder abuse, powers of attorney, joint bank accounts and representation agreements, frauds and scams, bullying between

Providing legal services including: • Wills & Estate Planning • Probate & Estate Administration • Real Estate

Services offered in • Business & Commercial Law Italiano, Français, 中文, Deutsch • Litigation & Business Disputes 200 – 879 Marine Drive • Motor Vehicle & Personal Injury North Vancouver ABOVE SHOPPERS DRUG MART • Employment Law

604.984.3646 | www.lakeswhyte.com NORTH SHORE 2020 SENIORS DIRECTORY 39



125 East 13th Street, North Vancouver BCID cards are very useful if you are not a driver and do not have a driver’s license. Take one piece of primary identification and one piece of secondary identification to the Driver’s Licensing Office of ICBC. Pay the BCID card fee ($15 for those over 65 and free to those giving up their license) and have your photo taken. Your new card will be mailed within 4-6 weeks. Valid for 5 years.

BC Securities Commission: InvestRight for Seniors 604-899-6854 www.investright.org or 1-800-373-6393

older adults in communal settings, residential tenancy for older adults and government benefits for older adults. • Victim Services Program Provides information, support and referrals to people age 50+ who are victims of abuse, including family and sexual violence and anyone who has witnessed the abuse of an older adult.

VictimLinkBC www.victimlinkbc.ca


Operates 24/7 and provides confidential, multilingual information and referral services to victims of crime and immediate crisis support to victims of family and sexual violence.

Through InvestRight, the BC Securities Commission offers independent, unbiased information to help seniors avoid fraud and make informed investment decisions. It can also help family and friends recognize the warning signs that someone they love is the target of fraud, or dealing with investment losses. Speak to someone in the BCSC Inquiries group, 8 am - 5 pm, or visit www.InvestRight.org online 24/7.

Consumer Protection BC www.consumerprotectionbc.ca 1-888-564-9963 Offers information and services to help consumers handle unscrupulous business practices. Regulates travel agents, cemeteries and funeral services, debt collection agencies, telemarketing, home inspections and bailiffs. Hours: Monday to Friday: 8:30 am - 4:30 pm

Wills. Estate Planning. Probate. This is what we do.

604-230-1068 www.westcoastwills.com info@westcoastwills.com 40 NORTH SHORE 2020 SENIORS DIRECTORY


Clicklaw www.clicklaw.bc.ca

The Community Policing Centres operate various programs for the residents of the City and District of North Vancouver. These programs include Business Link, Speed Watch, Home Vacation Check and Citizens’ Crime Watch.

Dial-A-Law www.dialalaw.org

North Vancouver Community Police Services 604-969-7423 147 East 14th Street, North Vancouver

City Community Policing Centre 604-969-7465 112 East 3rd Street, North Vancouver

District Community Policing Centre 604-990-2342 North Vancouver District Hall, 355 West Queens Road, North Vancouver

LEGAL SERVICES Access Pro Bono Society of BC www.accessprobono.ca 604-878-7400 1-877-762-6664 Several North Shore Locations Pro bono lawyers provide summary legal advice to low- and modest-income individuals on a wide range of legal issues, including family, immigration, criminal, and civil law (such as debt, employment, welfare and housing). Same eligibility guidelines that are used for legal aid apply. An appointment is needed. See website for a useful guide to help you communicate with a lawyer.

A website that provides legal information, education, and help for British Columbians.


A library of pre-recorded tapes and on-line resources gives legal information about laws in B.C. Available 24 hours a day, seven days a week.

Lawyer Referral Service

604-687-3221 1-800-663-1919

This service provides the name of a lawyer in private practice in BC who will meet for a free half-hour legal consultation.

Legal Services Society www.legalaid.bc.ca


Non-profit organization provides legal information, advice, representation, legal aid services to residents of BC with low incomes.

Mylawbc www.mylawbc.com

This website has four guided pathways to assist people to make a will, write a separation agreement, make a safety plan, or deal with foreclosure.

North Shore Community Resources Legal Services 604-985-7138 #201 - 935 Marine Drive (2nd floor, Capilano Mall), North Vancouver Offers legal information, support, referral and advocacy services for low-income residents of the North Shore.


When you make the ultimate gift to Lions Gate Hospital Foundation, you give your family, friends and community the gift of better health care. A gift in your will can be used to: • Purchase life-saving equipment • Improve patient comfort • Enhance staff education Start planning your life-changing legacy today. Please contact: Gail Wilson Donor Relations Manager Tel 604.904.3553 Email gail.wilson@vch.ca


LEGAL RESOURCES & PERSONAL SECURITY cont. North Shore Provincial Court House – Legal Aid 604-980-7000 200 East 23rd Street, North Vancouver Hours of operation: Tuesday to Thursday: 9 am - 2:30 pm. No appointment needed. Take all documents to prove financial eligibility. For criminal and family law cases only.

North Shore Women’s Centre Legal Program www.northshorewomen.ca 604-984-6009 131 East 2nd Street, North Vancouver Female family law lawyers provide private legal information and advice consultation for one hour on family law issues (separation, divorce, division of assets/property) for women. Intake necessary. Call for appointment: Monday to Thursday 9:30 am - 3 pm.

Public Guardian & Trustee www.trustee.bc.ca


The Public Trustee’s Office gives information on Power of Attorney, Representation Agreements and

Committee of the Estate to people wishing to ensure proper help for those who cannot manage their finances on their own.

Seniors First BC – SAIL Legal Programs 604-437-1940 • Legal Advocate: government benefits, pensions and appeals, residential tenancy issues and debt. • Elder Law Clinic: financial exploitation, incapability, guardianship, institutional care and abuse, wills, small claims court preparation.

Seniors First BC - North Shore Legal Consultations 604-336-5653 Legal consultations for seniors are offered without charge by experienced lawyers through Seniors First BC on the fourth Tuesday of every month from 10 am – 1:30 pm at the North Shore Community Resources office at Capilano Mall. For an appointment, call 604-336-5653.

Your final restingmemorial place TAKES An unforgettable takesPLANNING. planning. When Whenyou youplan planahead, ahead,you youcan canselect designand secure every detail of your final resting every detail of your own final tribute. place in our memorial gardens.

That way, your loved ones won’t have to Advance cremation or burial guess whatplan youyour would have wanted, and arrangements. Payment plans available. you’ll have true peace of mind. When you’re to get started, we can help. Callready to book your personal tour.

BOAL CHAPEL & MEMORIAL GARDENS First Memorial Funeral Services 1505 Lillooet Rd., North Vancouver



A division of Service Corporation International (Canada) ULC.


LEGAL RESOURCES & PERSONAL SECURITY cont. Silver Harbour Seniors’ Centre Seniors’ Legal Advice & Referral Clinic 604-980-2474 144 East 22nd Street, North Vancouver Free confidential half-hour appointment with a lawyer who may give advice and/or referral for more assistance. Thursdays only by appointment.

UBC Law Student’s Legal Advice Program (at North Shore Neighbourhood House) 604-822-5791 Offers free legal advice to those who cannot afford a lawyer. Eligibility based on income. Help with simple wills and estates, small claims, criminal (no risk of jail), WCB, social assistance, landlord/tenant, human rights, consumer, employment insurance, debts. Nothing dealing with real property. Appointments take place during the school term. More frequent appointments during the summer. Call for an appointment.

Identification Bracelets can be purchased at drug stores, large department stores or jewelry stores. Can be engraved with the telephone number of the person plus a second contact number.

MedicAlert® Safely Home® 1-855-581-3794 www.medicalert.ca/safelyhome Safely Home®, a nation-wide program originally developed by the Alzheimer Society of Canada, is now available through MedicAlert Foundation Canada. Personal information and a hotline number are engraved on a MedicAlert bracelet that’s worn by a person with dementia. Should they ever go missing, first responders can quickly identify them by calling the MedicAlert 24-hour emergency hotline.

MONITORING SERVICES For information on the private companies which provide monitoring services, please contact the Seniors One Stop program at 604-982-3302.

Canadian Medic Alert Foundation www.medicalert.ca 1-800-668-1507 Supplies necklaces or bracelets with the MedicAlert emblem that will alert health care professionals of your medical condition in the event of an emergency. Keeps a 24-hour medical record on members for immediate access by doctors, hospitals and ambulance paramedics. Membership is $60/year plus the cost of the medical identification product which start at $39 (one time cost).

DeathCare Redefined DeathCare Redefined Ceremony ReImagined Ceremony ReImagined KORU is a locally owned, grass-roots enterprise, led by women. We specialize in...

• Green Burial and Natural deathcare practices • Custom Ceremony Planning and Support • Biodegradable urns

• Artisanal and handcrafted urns • Natural fibre burial shrouds • Green burial caskets

604-770-1471 • 604-324-8285 • info@korucremation.com • www.korucremation.com NORTH SHORE 2020 SENIORS DIRECTORY 43

MEAL PROGRAMS & SHOPPING Food Hub – North Shore 604-987-8138 (NS Neighbourhood House) www.nsnh.bc.ca Partners with Greater Vancouver Foodbank to distribute food every Wednesday from 9 - 11 am (with the exception of income assistance cheque-issue day). Free soup and buns served on Food Bank days. Proof of residency required.

Harvest Project www.harvestproject.org


Quest Food Exchange www.questoutreach.org


1073 Roosevelt Crescent, North Vancouver Provides food, clothing and client care services for those at risk of homelessness. Focus is to work with clients to set goals, direct them to appropriate support services and assist in rebuilding their lives.

167A 1st Street East, North Vancouver Quest Food Exchange is a not-for-profit organization that recovers quality surplus food and redistributes it to those in need through not-for-profit grocery markets. Quest partners with local community resources to help clients access healthy, affordable food in a dignified manner, and a safe and welcoming environment. The not-for-profit grocery markets are not open to the general public. They are a resource for those needing assistance accessing healthy and affordable food. Clients are referred by a social service agency. The grocery market model focuses on transitioning individuals from dependence to self-sufficiency. Call for hours.

Vancouver Coastal Health Nutrition Counselling 604-984-5752 press 3 Nutritional assessment and counselling can be provided by the local health department. Another source of information is HealthLinkBC at 8-1-1.

HOT MEALS IN THE COMMUNITY Congregate Meal Program “Diners’ Club” 604-904-6483 A three course hot meal is offered at a number of North Vancouver locations on various days of the week at 5 pm for only $7.00. A lunch ($5.00) is also served on Wednesdays at noon at Mollie Nye House, 940 Lynn Valley Road.

John Braithwaite Community Centre www.jbcc.ca 604-983-6471 145 West 1st Street, North Vancouver Soup and sandwiches served on Wednesdays, and hot meals on Fridays, 11:45 am - 1 pm. Cost is $6.30.

North Shore Volunteers for Seniors www.nsvs.ca 604-922-1575 275 21st Street, West Vancouver Tuesday: Bridge and luncheon at noon. Wednesday: Scrabble and luncheon at noon.

Parkgate Community Centre www.myparkgate.com 604-983-6350 3625 Banff Court, North Vancouver Soup & sandwich Wednesday 11:30 am - 12:30 pm. Cost is $8.00/$6.00 for Seniors Centre card holders. Diner’s Club meals on Tuesday 5 - 6 pm: $7.00. Call 604-904-6483 the day before to reserve. Parkgate bus service can also pick up clients free of charge. Request transportation when you reserve.

St. Andrews United Church 604-985-0408 1044 St. Georges Avenue, North Vancouver Free community lunch Thursdays at noon (except August and Dec. 26). St. Andrews also offers free community dinners on Fridays at 6 pm. Call for dates.

Silver Harbour Seniors’ Activity Centre www.silverharbourcentre.com 604-980-2474 144 East 22nd Street, North Vancouver Full course, hot meal available ($10-12) Monday to Friday 11:45 am - 1 pm. Soup/sandwiches: 11:30 am - 1 pm. Light refreshments available Monday to Friday 9:30 am - 2:30 pm. Takeout available.


MEAL PROGRAMS & SHOPPING cont. West Vancouver Seniors’ Activity Centre 604-925-7280 695 21st Street, West Vancouver Cafeteria open: Mon/Wed/Fri: 9 am - 3:30 pm; Tue/Thu: from 9 am - 7 pm (hot food served from 11:30 am – 1:30 pm and 5 – 7 pm). Hot lunches everyday: 11:30 am - 1:30 pm Sat/Sun: 10 am - 2 pm

MEALS AT HOME North Shore Meals on Wheels www.northshoremealsonwheels.org 604-922-3414 A volunteer service which delivers meals to ill, disabled, or elderly North Shore residents who are unable to prepare nutritious meals for themselves. Meals are delivered Mondays, Wednesdays and Fridays between 11:30 am and 1 pm. Office Hours: Mon/Wed/Fri 8:30 am - 1 pm.

Salvation Army: Frozen Meals www.northshoresalvationarmy.com 604-988-7225 105 West 12th Street, North Vancouver Open Monday to Friday from 9 am - 5 pm. The cost is $2 for soup, $4-5 for entrées. Call ahead to order or drop in. Delivery available. Call Seniors One Stop at 604-982-3302 for a list of private companies that deliver.

SHOP BY PHONE Dairyland Foods www.morethanmilk.ca


Offers a wide variety of products including dairy, coffee/tea, bread, bacon, cookies, soap, organic food and more. Orders taken: Monday to Friday, 8 am - 3 pm. Delivery once/week depending on neighbourhood.


MEAL PROGRAMS & SHOPPING cont. Stong’s Express www.stongs.com


Minimum $50 order; delivery charge is $10.99; North Shore deliveries 1 – 4 pm, 7 days per week. Bowen Island 1 – 4 pm Thursday and Friday. Cut off time for next day delivery is 10 pm.

SHOPPING DISCOUNTS FOR SENIORS Many businesses offer discounts to seniors. For more information, please contact the Seniors One Stop program at 604-982-3302.



Marketplace IGA

Capilano Community Services Society – Seniors’ Hub www.capservices.ca 604-988-7115


150 West Esplanade, North Vancouver Orders under $50: delivery charge of $15; Orders over $50 are delivered free. Orders taken: Tuesdays 8 - 10 am. Delivery Wednesday.

Queensdale Market


3030 Lonsdale Avenue, North Vancouver Minimum order: $25. Delivery charge of $15; Orders taken: Tuesdays and Wednesdays 9 am - noon. Same day delivery.

Thrifty Foods Sendial Program www.thriftyfoods.com 1-800-667-8280 845 Marine Drive, North Vancouver To register call the above number or visit the website. Sendial is a shopping, home delivery service for customers with an age-related frailty, medical condition, or permanent or temporary disability preventing them from shopping in-store without assistance.



Minimum $35 order for free delivery. Orders taken: Monday & Wednesday 8:30 - 11 am. Next day delivery.

Seniors Day!

“Shopping with Doris” – North Vancouver clients are accompanied door-to-door for their shopping needs. Escorts can be provided if required. Monday: Capilano Mall shop & walk: 12 – 1:30 pm Tuesday: grocery shopping at Save-on Foods plus an optional stop at Capilano Mall: 12 – 1:30 pm Wednesday: Capilano Mall shop & walk: 10:30 am – noon



Parkgate Society – Seniors Access Bus


Those registered with HandyDART may call and make a booking for a trip to a grocery store. Clients must arrange for the store to deliver groceries. HandyDART allows two bags per person. Drivers do not carry bags.

For older adults who have difficulty navigating transportation and who need extra support to get out of the house. Shop for groceries and other essentials, or just enjoy an afternoon out with companions. Runs twice monthly, by donation. Pick up from home or meet at Parkgate Community Centre.

Come into the Studio on the last Thursday of each month and enjoy 10% off your frozen meals-to-go 260 E. 1st Street North Vancouver 604-971-4756 info@wellfedstudio.com • wellfedstudio.com


SOCIAL, EDUCATION & RECREATION PROGRAMS Community Integration Services Society www.gociss.org 604-986-1511 Provides community-based programs for developmentally disadvantaged people 45 years or older. Participants are integrated both socially and physically through recreation, leisure, education and vocational opportunities.

ElderCollege www.nseldercollege.org


ElderCollege, a not-for-profit society, offers affordable, intellectually stimulating, general interest courses in a broad range of topics. From archaeology to zoology and everything in between, our courses emphasize learning for enjoyment. With locations across the North Shore, lifelong learners enjoy a rich selection of classes in the Spring and Fall. Full details are on our website or call for more information. Come learn with us!

North Shore Connexions – The Summit www.nsconnexions.org 604-904-0842 The Summit program provides leisure programs for seniors with developmental disabilities. The program focuses on accessibility and integration in the community. Programs are run at various seniors’ centres in North and West Vancouver. Conversation groups, fitness programs, and sing-alongs are offered. All seniors from the community are welcome to access the Summit Drop-In Centre. Seniors that would like to participate in adaptive programming, focused on socialization rather than skills, please call for a program guide. Senior volunteers are welcome.

North Shore Keep Well Society www.keepwellsociety.ca 604-988-7115 ext. 27 These free programs for seniors take place weekly in various locations. Activities include mild exercises, blood pressure monitoring, massage (shoulder, hand and foot), nutrition counseling, medication awareness, speakers and social events. Call the above number for program times across the North Shore.

North Shore Multicultural Society www.nsms.ca 604-988-2931 Offers various programs and services for immigrant seniors. Government sponsored (free): Language Instruction for Newcomers to Canada (LINC Program) Senior’s Learning Circle and Seniors’ Bridging Program and low-cost fee for service English language classes. Provides information, orientation, and referral services in Farsi, Korean, Tagalog, Mandarin and Cantonese. Immigrant seniors programs and services are available throughout the year. For information about current programs please contact the number above.

Road Scholar www.roadscholar.org


A not-for-profit educational organization which offers more than 5,500 educational tours in 150 countries. Alongside local and renowned experts, experience indepth learning opportunities, from cultural tours and study cruises to walking, biking and more.

Simon Fraser University – Liberal Arts and Adults 55+ Program www.sfu.ca/seniors 778-782-8000 The SFU Seniors Program offers low-cost, academic, intellectually stimulating non-credit courses to lifelong learners 55+ at the university’s downtown Harbour


Public Library

Connecting Community. Sharing Knowledge. Inspiring Stories.

Books DVDs Talking Books Home Library Services Free programs Technology assistance & more! Lynn Valley Library 1277 Lynn Valley Rd. 604-984-0286

Parkgate Library 3675 Banff Crt. 604-929-3727

Capilano Library 3045 Highland Blvd. 604-987-4471


SOCIAL, EDUCATION & RECREATION PROGRAMS cont. Recreation Information in Farsi 604-983-6416

Centre campus. Courses are offered three times per year, beginning in January, May, and September. Seniors are encouraged to visit the website or call for more information and for current locations.

NORTH VANCOUVER • Delbrook Community Recreation Centre


851 West Queens Road

North Vancouver City Library 604-998-3450 Home Services 604-998-3460 Personal delivery of books and taped books to homebound city residents.

North Vancouver District Public Library 604-990-5800 Home Library Service: Local 8124 Talking Books: Local 8125 If you are unable to get to the library because of a physical disability, the Home Service Librarian can choose a selection of large print or regular print books and audiovisual materials based on your interests or you can request specific titles. Hosts library afternoons in care facilities and seniors’ complexes. Delivers books monthly. Also selects and delivers talking books for eligible individuals who require this service.

West Vancouver Memorial Library 604-925-7400 Assistive Services and Talking Books 604-925-7437 If you are unable to travel from home or living in a local residential care facility, a wide selection of library materials can be delivered.

RECREATION CENTRES & FACILITIES North Vancouver Recreation & Culture Commission www.nvrc.ca All Enquiries 604-987-7529

• Harry Jerome Community Recreation Centre 123 East 23rd Street

• John Braithwaite Community Centre 145 West 1st Street

• Karen Magnussen Community Recreation Centre 2300 Kirkstone Road

• North Shore Neighbourhood House 225 East 2nd Street

• Parkgate Community Centre 3625 Banff Court

• Ron Andrews Community Recreation Centre 931 Lytton Street

WEST VANCOUVER • Ambleside Par 3


• Aquatic Centre


1201 Marine Drive 2121 Marine Drive

• Gleneagles Community Centre 6262 Marine Drive 604-925-7270 • Gleneagles Golf Course 604-921-7353 6190 Marine Drive

• Ice Arena

786 22nd Street



run by North Shore Volunteers for Seniors

A FRIENDLY, HOMELIKE ATMOSPHERE for SENIORS. Exercise/Yoga classes Birthdays, Bus Trips

Mahjong, Scrabble & Bridge Iranian Seniors Group



Ted Talks, Music Conversations Lunches and Teas 604-922-1575

SOCIAL, EDUCATION & RECREATION PROGRAMS cont. • Seniors’ Activity Centre 695 21st Street


• West Vancouver Community Centre 2121 Marine Drive 604-925-7270 Royal Canadian Legion

Provides socialization for veterans, their immediate families and friends.

• Lynn Valley (#114)


1630 Lynn Valley Road

• North Vancouver (#118) #118 - 123 West 15th Street

Lounge: 604-985-1115 Office: 604-988-3712 • West Vancouver (#60) 580 18th Street Lounge: 604-922-1920 Office: 604-922-3587

SENIORS’ CENTRES / OUTREACH Capilano Community Services Society – Seniors’ Hub www.capservices.ca 604-988-7115 600 West Queens Road, North Vancouver Serves mainly isolated, lonely or partially impaired seniors, especially those with limited resources. Programs include: a telefriend service, a monthly social, rides for North Vancouver seniors in upper and lower Capilano to medical appointments, outings and Grocery Shop Program, community coffee groups and mall shop and walking programs.

Lynn Valley Seniors Association (LVSA) 604-987-5820 LVSA offers volunteer opportunities and fun activities for active seniors including day bus trips. Membership is $20 per year.

Your Carriage Awaits...

when you or your loved ones need a helping hand We provide a wide range of support services for seniors; families with children; people with mobility, visual and cognitive challenges; and people recovering after surgery.

“Through the door” accompaniment and assistance: Medical appointments Dialysis, eye & cancer clinics Airport, ferry and pleasure trips Social engagements and vacations Shopping, errands and more... Walker-friendly and Wheelchair Accessible vehicles Alzheimer’s & Dementia support Veterans Affairs Canada approved

Call 604.767.4030 Proudly serving our communities: The North Shore, Burnaby, Vancouver email: marina@drivingmissdaisy.net • http://drivingmissdaisynorthshore.ca/


SOCIAL, EDUCATION & RECREATION PROGRAMS cont. Lynn Valley Services Society (LVSS) at Mollie Nye House 604-987-5820 940 Lynn Valley Road, North Vancouver For programming, services, rental inquiries: www.mollienyehouse.com To become a member or volunteer: www.lvss.ca Operated by LVSS on behalf of the District of North Vancouver, Mollie Nye House is an active community center that offers registered and drop in programs for seniors (Tai Chi & Qi Gong, Better Balance, PWR!4Life, ESL and more). LVSS provides a place where everyone feels welcome to gather, connect, engage “Bringing People Together.” There is no charge for LVSS membership.

John Braithwaite Community Centre www.nvrc.ca www.nsnh.bc.ca 604-983-6471 145 West 1st Street, North Vancouver This community centre is a partnership between the North Shore Neighbourhood House (NSNH) and the North Vancouver Recreation and Culture Commission (NVRC) and offers a variety of social, health and wellness programs for older adults. No membership is required for the NSNH Seniors Centre. For a complete list of adults 55+ programs, see program guide or website.

North Shore Neighbourhood House www.nsnh.bc.ca 604-987-8138 225 East 2nd Street, North Vancouver Seniors services and activities such as Keep Well, bus trips, peer counselling, social programs, special events and a walking group are offered. NSNH also provides income tax preparation. See John Braithwaite Community Centre listing above for their partnered programs.

North Shore Volunteers for Seniors www.nsvs.ca 604-922-1575 275 21st Street, West Vancouver Activities for seniors interested in socializing, exercising body and mind in an informal setting. Programs include chair exercises and chair yoga, Nordic and regular walking programs, computer savvy programs, Iranian Seniors group, lunch and bridge/ scrabble and special events plus bus trips.

Parkgate Community Centre www.myparkgate.com 604-983-6350 3625 Banff Court, North Vancouver Provides a variety of programs and services including instructional learning, physical activity, drop-in social and interest group activities, special events and bus


trips. A large selection of brochures highlighting services for seniors can be found in the hallway in the seniors area of the centre. Age 55+. Membership $5 per year.

Silver Harbour Seniors’ Activity Centre www.silverharbourcentre.com 604-980-2474 144 East 22nd Street, North Vancouver Recreational programs and helpful services. Includes fitness, arts, games, languages, computers, trips, events, seminars and more. Also hot lunches Monday to Friday, legal clinic, income tax clinic, and transportation. Membership fee is $35 per year. Age 55+.

West Vancouver Seniors’ Activity Centre www.westvancouver.ca/seniors 604-925-7280 695 21st Street, West Vancouver Recreational, social and support services. A wide variety of programs and outings are offered year round. Offers “Keeping Connected” program designed for frail and isolated seniors. Serves hot lunches and dinners in the cafeteria. Membership fee $37 per year, age 55+. A large number of brochures highlighting seniors’ services can be found in brochure racks in the foyer at the north entrance to the centre.

TELEFRIEND AND VISITOR PROGRAMS Capilano Community Services Society – Seniors’ Hub (North Van) 604-988-7115 Volunteers provide a telefriend service to lonely or isolated seniors, who share mutual interests and concerns and check on their well-being.

Family Services of the North Shore www.familyservices.bc.ca 604-988-5281 Seniors living with a life-limiting or chronic illness, or their caregivers, can request a one-on-one home visit or a walking companion. Service provided by trained volunteer. Home visits do not include help with housework or home tasks. Info and register online.

Special Services Society (West Van) 604-925-7281 Senior volunteers make a friendly phone call to lonely or isolated seniors to provide friendship and check on their well-being. Volunteers will also do a home visit where indicated.

TRANSPORTATION Bus Pass Program www2.gov.bc.ca

1-866-866-0800 follow prompts

Eligible persons can buy a yearly bus pass Compass Card for $45. The bus pass allows travel without additional cost on local transit systems and is valid from January 1 – December 31. (Fee not pro-rated) To get a reduced-cost pass, you must meet one of these criteria: • 60 years or older and the spouse of a person with the Person with Disabilities designation and are receiving disability assistance from the Province of British Columbia • 60 years or older and receiving income assistance from the Province of British Columbia • 60 years or older, living on a First Nations reserve and getting assistance from the band office • 65 years or older and would qualify for the Guaranteed Income Supplement (GIS) but does not meet the Canadian 10-year residency rule • Receiving Old Age Security (OAS) and the GIS • Receiving the Federal Spousal Allowance or Allowance for the Survivor

CNIB (Canadian National Institute for the Blind) www.cnib.ca 604-431-2121 Individuals registered with CNIB as legally blind may carry a CNIB National Identification Card/Compass Card that allows the holder to travel free on public transit in BC. If the sight-impaired person also has a HandyCard, their guide also travels free on transit. Cardholders are also eligible for reduced fares on BC Ferries, Air Canada (domestic), and some coachlines. To obtain an application, call the above number and submit the form along with a colour passport size photo to the regional CNIB office. It will take

approximately 7-10 days to process the application. There is no charge to obtain the pass.

Compass Card


Seniors aged 65+ qualify for discounted fares through the Compass Card program. The Concession Compass Cards are purchased through Compass retailers (London Drugs, Shoppers, Save on Foods, Safeway, Mac’s, 7-11). There is an initial fee of $6 for the card. Once the card is purchased, you select either a monthly pass ($56), day pass ($8.25), or dollar value to the card. If you load up a dollar value, as you use the card, the appropriate concession fare will be deducted. You can then reload the value as required. Remember when you start and end your trip to tap your card at the card reader.

Drivers’ Licenses


125 East 13th Street, North Vancouver If you are 65 years or older there are reduced fees for driver’s license renewals and road tests. All drivers 80 years of age and older are required to have a medical exam and submit a medical report every two years. The report form will be mailed to your home. The required medical exam is not covered by MSP.

HandyCard (Translink Accessible Transit Program) 604-953-3680 You must have a permanent physical or cognitive disability that prevents you from using the public transit system without assistance. Your HandyCard entitles you to concession fares on the Bus, SkyTrain, SeaBus, West Van Transit and West Coast Express. You can use an orange Compass Card to pay for travel. An attendant who accompanies and assists a HandyCard holder may travel free on any part of the Regional Transportation Network.

A Tradition of Trust The McKenzie Family is a Third Generation Family Funeral Service

Specializing in Cremations, Celebrations of Life Planning, Burial Services, Memorials, and End of Life Planning

Owners George & Mildred McKenzie

200-100 Park Royal South West Vancouver | 604-926-5121 www.mckenziefuneralservices.com

We’re all about family, and have been for three generations NORTH SHORE 2020 SENIORS DIRECTORY 51



Transportation for disabled persons who are unable to use public transit without assistance. To book or cancel a trip call 604-575-6600. A medical authority’s signature is required. Service is primarily used for work, medical appointments and education but can also be used for recreational and shopping trips subject to availability. Service can be used on a temporary or permanent basis. Two types of service are offered: subscription trips (regularly recurring) and casual trips (one time). Visitors to Greater Vancouver may also apply for temporary use of HandyDART during their visit subject to a medical authority signature.

Parking Permit for People with Disabilities (SPARC) www.sparc.bc.ca 604-718-7744 The permit costs $23 for three years and applies to the holder. It can be used in any car that the holder drives or is driven in. Hours: Monday to Friday 9 am - 4:30 pm.

Seniors’ Go Bus (NV) 778-230-1852 www.silverharbourcentre.com The Go Bus is a free (donations are accepted) shuttle service that assists seniors to access shopping centres, seniors’ centres, grocery stores and pharmacies, and more in North Vancouver. The Go Bus travels various circuits based on ridership.

Seniors’ Shuttle Bus (WV)


The Shuttle Bus drivers assist riders getting on and off the bus, and carrying their groceries to their door if needed. The local service from Park Royal to Dundarave is offered by donation on a scheduled route.

Taxi Saver Coupons


Designed to supplement HandyDART services, persons with a HandyCard can purchase books of taxi tickets worth $50 for $25. Payments should be mailed to: Coast Mountain Bus Company #400 - 287 Nelson’s Court, New Westminster V3L 0E7 (Write Taxi Savers on the envelope.) You are allowed to buy 2 booklets of coupons per month. Payment by cheque or money order. Also can pay in person at Stadium station.



6:30 am - 11:30 pm daily

West Vancouver Blue Bus 604-985-7777 ext. 2 www.westvancouver.ca Information hours: 5 am - 8:30 pm


Ask the carrier if a discount applies.

BC Ferries www.bcferries.com


Via Rail www.viarail.ca


BC seniors 65+ can travel free Monday to Thursday, except statutory holidays. This applies to passenger fares only, not payment for a car. Proof of age is required. Discount fares are available for residents of BC who have a permanent disability, by application to BC Ferries for a Disabled Status Identification Card (DSI).

Fare reduction of approximately 35 per cent for those 60+. As reduced fares are limited, best to book well in advance.

VOLUNTEER DRIVERS Capilano Community Services Society – Seniors’ Hub 604-988-7115 The Seniors’ Hub provides accompanied transportation to medical appointments for seniors who need an escort. Primarily for seniors who are isolated or partially impaired and cannot use other means of transportation. Minimum 48 hours notice is required.

North Shore Better at Home Program 604-985-7138 Volunteer drivers provide seniors with transportation to and from shopping, appointments, and other destinations. Fees are based on client’s income and ability to pay.

North Shore Seniors Rideline 604-345-9626 Silver Harbour Centre drivers provide North Shore seniors with rides to a variety of appointments


TRANSPORTATION cont. including hospital pickup. Fees start at $10.00 for a roundtrip on the North Shore and $20 over town.

Special Services Society


Volunteers provide transportation to medical appointments for frail West Vancouver seniors. Four business days notice is required.

Volunteer Cancer Drivers Society 604-515-5400 www.volunteercancerdrivers.ca Volunteers provide free, round-trip door-to-door transportation to patients receiving treatment and follow-up care for cancer. A caregiver may accompany you, if space is available, and generally, drivers can accommodate collapsible walkers and wheelchairs.  Once you have received your dates and times of upcoming appointments, you, a family member or a caregiver can call the dispatch number or fill in a request on the website.

Dr. Christopher Long Inc. and Associates B.D.S., D.M.D., M.Sc., Dip.Perio, FRCD(C)


www.westvanimplants.com info@westvanimplants.com

• Dental Implants • All-on-4 • Gum/Bone Grafting • Laser Gum Therapy • Deep Cleaning • Periodontal Surgery • Full Mouth Reconstruction • Sleep/Sedation Dentistry • CBCT Scans • State of the Art Technology • Digital Planning


Transportation Se PANORAMA






15 ST

21 ST



















Special Services Society 604-925-7281

Volunteers provide frail West Vancouver seniors with rides to and from medical appointments.

West Vancouver Keeping Connected Bus 604-925-7211

Provides door to door transportation to the West Vancouver Community Centre for program attendance only.

West Vancouver Seniors’ Activity Centre Shuttle Bus in partnership with Amica 604-925-7280

The Shuttle Bus drivers assist riders getting on and off the bus, and carrying their groceries to their door if needed. The local service from Park Royal to Dundarave is offered by donation on a scheduled route.


Capilano Community Services Seniors’ Hub 604-988-7115

A shuttle bus takes seniors to shopping, social activities, and seasonal events. Volunteer drivers provide rides for isolated or disabled seniors to and from medical appointments. Registration is required.

Silver Harbour Seniors’ Go Bus 778-230-1852

The Go Bus is a free (donations are accepted) shuttle service that assists seniors to access shopping centres, seniors’ centres, grocery stores, pharmacies, and more in North Vancouver. The Go Bus travels various circuits based on ridership.

North Shore Better at Home 604-985-7138

Volunteer drivers provide seniors with transportation to and from shopping, appointments and other destinations. Fees are based on client’s income and ability to pay.

ervices for Seniors NORTH VANCOUVER

1 Parkgate Community Centre 2 Lynn Valley Shopping Centre 3 Lions Gate Hospital 4 Capilano Mall / Seniors One Stop 5 Park Royal Shopping Centre




6 West Vancouver Community Centre









13 ST E.











29 ST E.





D W.









North Shore Seniors Rideline 604-345-9626

Silver Harbour Centre drivers provide North Shore seniors with rides to a variety of appointments including hospital pickup. Fees start at $10 for a round trip on the North Shore and $20 over town.

Parkgate Society – Seniors Access Bus 604-983-6359 For older adults who have difficulty navigating transportation and who need extra support to get out of the house. Shop for groceries and other essentials, or just enjoy an afternoon out with companions. Runs twice monthly, by

For more information about these services please call

donation. Pick up from home or meet at Parkgate Community Centre.

Volunteer Cancer Drivers Society 604-515-5400

Volunteers provide free, round-trip door-to-door transportation to patients receiving treatment and follow-up care for cancer. A caregiver may accompany you, if space is available, and generally, drivers can accommodate collapsible walkers and wheelchairs. Once you have received your dates and times of upcoming appointments, you, a family member or a caregiver can call the dispatch number or fill in a request on the website.

Seniors One Stop

604-982-3302 | SOSVolunteer@nscr.ca NORTH SHORE 2020 SENIORS DIRECTORY 55

VOLUNTEER OPPORTUNITIES Capilano Community Services Society – Seniors’ Hub 604-988-7115 www.capservices.ca/seniors-hub

North Shore Meals on Wheels www.northshoremealsonwheels.org 604-922-3414

Congregate Meal Program – Diners’ Club

North Shore Neighbourhood House (NSNH) & John Braithwaite Community Centre 604-987-8138 ext 202

Volunteers are needed to drive, escort and help seniors with shopping, act as telefriends, help with monthly socials, coffee groups and office work.


Dinners are at various locations on the North Shore. Volunteers are needed to serve meals and to assist with cleanup.

Lynn Valley Services Society (LVSS) at Mollie Nye House www.lvss.ca 604-987-5820 Accepting applications for front desk positions at Mollie Nye House (Monday to Friday 10 am - 1 pm or 1 to 4 pm). Also offer a range of other opportunities including gardening and event volunteering.

North Shore Keep Well Society www.keepwellsociety.ca 604-988-7115 ext. 27 Programs held at various locations in North and West Vancouver. Volunteers are needed to work at registration desks; massage shoulders, hands and feet (training provided); take blood pressure (health background required); and provide nutritional and pharmacy consultations.

North Shore Better at Home Program 604-985-7138 Volunteers are needed to assist clients by providing transportation, assisting with grocery shopping, doing minor home repairs or helping with yard work.


Volunteers are needed to pick up food, assemble and package meal trays, and deliver the meals.

Volunteers have a range of opportunities and support seniors, family, youth, recreational and community programs at both locations.

North Shore Seniors Peer Support, NSNH 604-983-6490 Mature volunteers receive training to support individual seniors in times of challenge, also to provide resource information, and encourage community connections. Requirements: good listener, attendance in training and support meetings, appreciates that with peer support there is a special bond of trust. Languages other than English are welcome.

North Shore Stroke Recovery Centre www.nssrc.org 778-340-5803 Volunteers are needed to assist members in and out of the centre from their transportation, prepare and serve beverages, participate in games, socialize, present or lead discussions of interest to the members, support speech development, and assist with administrative tasks.

VOLUNTEER OPPORTUNITIES cont. North Shore Volunteers for Seniors www.nsvs.ca 604-922-1575 275 21st Street, West Vancouver Volunteers are needed, Monday to Friday, 9:30 am -3:30 pm to assist with tea and lunch programs and special events at the centre. English speaking & Farsi speaking volunteers are welcome. Training is provided and a criminal background check is required.

North Van Arts www.nvartscouncil.ca


Seniors can take part in a variety of volunteer activities: installations, exhibitions, special events, and more! Apply online.

Parkgate Community Centre www.myparkgate.com 604-983-6385 Volunteer opportunities at Parkgate Community Centre vary depending on each volunteer’s interests, skills, experiences and availability. The Volunteer Coordinator works with volunteers to develop meaningful, impactful placements.

Silver Harbour Seniors’ Activity Centre www.silverharbourcentre.com 604-980-2474 Silver Harbour offers a wide range of volunteer opportunities for all ages. Positions include program instructors, kitchen volunteers, building and garden maintenance, driving and more.

Special Services Society


(located at West Vancouver Seniors’ Activity Centre) Volunteer opportunities include driving to medical appointments and providing one-on-one visits by phone or in-home.

Vancouver Coastal Health 604-984-5929 www.vch.ca/get-involved/volunteer/ apply-to-volunteer Volunteers are needed to support patients/residents/ clients within Lions Gate Hospital, residential care facilities, assisted living residences and community programs. Contact Volunteer Resources at the above number.

Volunteer Cancer Drivers Society www.volunteercancerdrivers.ca

In order to keep this wonderful service on the road we are always on the lookout for dedicated volunteer drivers. As a volunteer driver you drive your own vehicle to transport cancer patients to and from various treatment centres. For more information, please visit website.

Volunteer North Shore www.nscr.ca/volunteer/volunteer.html 604-985-7138 Helps find volunteers for organizations and refers individuals to a wide variety of volunteer positions in the community.

West Vancouver Seniors’ Activity Centre www.westvancouver.ca 604-925-7280 Opportunities include volunteering to work in the cafeteria, instructors for centre programs, drivers with a Class 4 license, help with special events and to work with groups. Call the Volunteer Coordinator at the above number.



Abuse and Neglect Resources Access Pro Bono Society of BC, 604-878-7400 Access to Home Support Services, 604-986-7111 Adaptive Clothing, 604-982-3302 Adult Day Programs Alano Club of the North Shore, 604-987-4141 Alcohol and Drug Addiction Program, 604-982-5616 Alcohol and Drug Information and Referral Service, 604-660-9382 Alcoholics Anonymous - Central Office, 604-434-3933 Allowance / Allowance for Survivor, 1-800-277-9914 Alzheimer Society of BC Resource Centre, 604-984-8348 Ambleside Par 3, 604-922-3818 Ambulance Service, 604-660-6897 Anavets, 604-874-8105 Aquatic Centre, 604-925-7270 Arthritis Answers Line, 1-800-321-1433 Arthritis Society, 604-714-5550 Assisted Living Assisted Services & Talking Books, 604-925-7437 Avalon Women’s Centre, 604-913-0477


Bathing Program, 604-904-3550 BC211 BC Ambulance Service, 604-872-5151 BC Balance & Dizziness Disorders Society, 604-878-8383 BC Bereavement Helpline (BCBH), 604-738-9950 BC Emergency Health Services (BCEHS) BC Ferries, 1-888-223-3779 BC Housing, 604-433-2218 BC Identification Card (BCID), 1-800-950-1498

38 41 19 30 20 25 25 25 25 11 26 48 10, 26 32 49 26 26 21 48 25 21 36 26 26 27 27 52 32 40

BC Income Assistance for Seniors, 1-866-866-0800 BC Sales Tax Credit, 1-800-959-8281 BC Securities Commission, 604-899-6854 BC Seniors Home Renovation Tax Credit, 1-800-959-8281 BC Services Card BC Vital Statistics, 1-888-876-1633 Berkley Care Centre, 604-924-8300 Better at Home Program, 604-985-7138 Bus Pass, 1-866-866-0800

14 13 40 14 17 10 23 27, 52, 54, 56 51


Canada Pension Plan, 1-800-277-9914 11 Canada Post, 1-866-607-6301 10 Canada Revenue Agency, 1-800-959-8281 10, 12 Canadian Cancer Society, 1-888-939-3333 15, 28 Canadian Hard of Hearing Association, 604-926-5222 28 Canadian Medic Alert Foundation, 1-800-668-1507 43 Canadian Mental Health Association (CMHA), 604-987-6959 27 Canadian National Institute for the Blind (CNIB), 604-431-2121 27, 51 Cancer Connection, 1-888-939-3333 28 Capilano Care Centre, 604-926-6856 23 Capilano Community Services Society — Red Cross Loan, 604-988-7115 31 Capilano Community Services Society —Seniors’ Hub, 604-988-7115 46, 49, 50, 52, 54, 56 Capilano House, 604-433-2218 32 Capilano Towers, 604-433-2218 33 Caregiver Support Program, 604-982-3320 28 Caregivers Connect (FSNS), 604-988-5281 29 Cedar Garden Assisted Living, 604-904-6409 22 Cedarview Lodge, 604-904-6400 20, 23 Central Community Health Centre, 604-983-6700 24 Chelsea North, 604-433-2218 32 Chronic Disease Education, 604-984-5752 24

Meet friends & stay active at NVRC • Fitness Centre • AquaFit, Yoga, Zumba • Swimming & Skating • Dance, Pottery, Painting, Quilting • Bus Trips, Lunches, Walking Groups and more!



604.987.PLAY (7529)

INDEX cont. Churchill House, 604-904-1199 City Community Policing Centre, 604-969-7465 Clicklaw Clinical Counsellors, 1-800-909-6303 Coast Mountain Bus (Translink), 604-953-3333 Community Bathing Program, 604-904-3550 Community Health Centres/Services Community Integration Services Society, 604-986-1511 Companioning Community Care Program, 604-988-5281 Compass Card Compassionate Care Benefit, 1-800-206-7218 Congregate Meal Program “Diners’ Club,” 604-904-6483 Consumer Protection BC, 1-888-564-9963 Cooperative Housing Federation, 604-879-5111 Counselling and Support Credit Counselling Society, 604-527-8999 Crime Prevention & Community Policing Crime Stoppers, 1-800-222-8477


Dairyland Foods, 1-877-341-8700 Delbrook Community Recreation Centre Dial-a-Law, 604-687-4680 Dietitian, 604-983-6700 or 8-1-1 Disability Tax Credit, 1-800-959-8281 Disabled Parking Permit (SPARC), 604-718-7744 Discharge Planning (LGH) District Crime Prevention Centre, 604-990-2342 Do Not Call List, 1-866-580-3625 Drivers’ Licenses, 1-800-950-1498

22 41 41 28 52 21 24 47 29 51 12 44, 56 40 34 28 15 41 10 45 48 41 24 12 52 19 41 36 51


ElderCollege, 778-246-6737


Emergency Department (LGH), 604-984-5799 Emergency Department Social Worker (LGH), 604-984-5855 Emergency Natural Gas Leaks, 1-800-663-9911 Employment Insurance Benefits, 1-800-206-7218 Evergreen House, 604-988-3131 Every Day Counts, 604-363-0961 Eye Deal, 604-925-7280


Family Caregiver Tax Credit, 1-800-959-8281 Family Services of the North Shore, 604-988-5281 Fare Reductions Fire — Non-Emergency First Link® Dementia Helpline, 604-984-8348, 1-800-936-6033 Food Hub, North Shore, 604-987-8138 Fortis Gas/Natural Gas Leaks, 1-800-663-9911 Fuel Tax Rebate, 1-877-388-4440 Funeral Costs, 1-866-866-0800

19 19 10 12 23 23 27 12 29, 50 52 10 27 44 10 13 13


Gleneagles Community Centre, 604-925-7270 Gleneagles Golf Course, 604-921-7353 GST / HST Tax Credit, 1-800-387-1193 Grant McNeil Place, 604-433-2218 Grief Recovery, 604-696-1060 Guaranteed Income Supplement (GIS), 1-800-277-9914


HandyCard, 604-953-3680 HandyDART, 604-575-6600 Hard of Hearing Association, NS Branch, 604-926-5222 Harry Jerome Recreation Centre Harvest Project, 604-983-9488

49 49 12 32 29 11 51 46, 52 28 48 44

More than 2 million Canadians received home care last year.


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INDEX cont. HealthLink BC, 811 Health & Home Care Society of BC, 604-327-9525 Health Connection Clinic, 604-984-3777 Health Insurance BC, 604-683-7151 Hollyburn Family Services Society, 604-968-3721 Home & Community Care Services, 604-986-7111 Home Adaptations for Independence, 604-433-2218 Home Care Nursing, 604-986-7111 Home Library Service Home Owner Grant, 1-888-355-2700 Home Rehabilitation Services, 604-986-7111 Home Renovation Tax Credit, 1-800-959-8281 Home Support Services, 604-986-7111 HOpe Centre, 604-984-5000 Hot Meals in the Community Housing for Seniors

17, 36 21 16 10, 17 34 10, 19 34 20 48 14 20 14 19 19 44 32


ICBC Savings & Discounts, 604-661-2800 Identification Bracelets Immunization, 604-983-6700 Income Tax Clinics Information North Shore, 604-985-7138 Inglewood Care Centre, 604-922-9394


John Braithwaite Community Centre

13 43 25 15 36 23 44, 48, 50, 56


Karen Magnussen Recreation Centre Keep Well Programs, 604-988-7115 ext.27 Kiwanis Court, 604-926-0102 Kiwanis Cypress, 604-926-0102 Kiwanis Lynn Manor, 604-984-9166 Kiwanis Manor, 604-926-0102 Kiwanis Manor Assisted Living, 604-913-9083 Kiwanis St. Andrews, 604-984-9166 Kiwanis Terrace, 604-926-0102 Kiwanis Towers, 604-984-9166 Klahanee Park, 604-433-2218


Lawyer Referral Service, 604-687-3221 Legal Aid — North & West Vancouver Legal Services Legal Services Society, 604-408-2172 Libby Lodge, 604-433-2218 Libraries 60 NORTH SHORE 2020 SENIORS DIRECTORY

48 47, 56 33 33 32 33 22 32 33 32 33 41 41 41 41 33 48

Lions Gate Hospital, 604-988-3131 Lions Plaza, 604-929-9499 Lionsview Seniors Planning Society, 604-985-3852 Living Systems Counselling, 604-926-5496 Long-term Equipment Loans (Canadian Red Cross Society) Lookout Housing & Health Society, 604-982-9126 Low-Cost Housing Lower Lonsdale Community Policing Centre, 604-969-7465 Lower Mainland Grief Recovery, 604-696-1060 Lynn Valley Care Centre, 604-988-4181 Lynn Valley Legion, 604-987-2050 Lynn Valley Seniors Association, 604-987-5820 Lynn Valley Services Society (Mollie Nye House), 604-987-5820


Manor House, 604-433-2218 Margaret Fulton Adult Day Centre, 604-904-3550 Marketplace IGA, N. Van., 604-985-4431 Marketplace IGA, W. Van., 604-913-3056 Meals at Home Meals on Wheels, 604-922-3414 Medical Clinics Medical Equipment and Supplies Medical Services Plan (MSP), 604-683-7151 MedicAlert® Safely Home®, 1-855-581-3794 Mental Health Team (Older Adult), 604-982-5600 MLAs and MPs Monitoring Services Mount Seaview, 604-433-2218 Municipal Halls My Parkgate Break, 604-983-6373 MyLawBC


Nidus Personal Planning Resource Centre North Shore Better At Home Program, 604-985-7138 North Shore Community Resources, 604-985-7138 North Shore Community Response Network North Shore Connexions — The Summit, 604-904-0842 North Shore Crisis Services Society, 604-987-0366 North Shore Disability Resource Centre, 604-985-5371 North Shore Division of Family Practice - GP Link, 778-945-3017 North Shore Home & Community Care Services North Shore Hospice, 604-904-6178 North Shore Keep Well Society, 604-988-7115 ext. 27 North Shore MPs & MLAs North Shore Multicultural Society, 604-988-2931 North Shore Neighbourhood House, 604-987-8138

10, 19 32 36 29 30 34 32 41 29 23 49 49 50, 56 32 21 46 46 45 45, 56 16 30 10, 17 43 20 10 43 32 10 21 41 36 27, 52, 54, 56 6, 15, 41 38 47 38 27 10 10 23 47, 56 10 47 15, 48, 50, 56

INDEX cont. North Shore Palliative & Supportive Care Program, 604-988-3131 ext. 4701 23 North Shore Provincial Courthouse - Legal Aid, 604-980-7000 42 North Shore Seniors Peer Support - NSNH, 604-983-6490 30, 56 North Shore Seniors Rideline, 604-345-9626 52, 55 North Shore Stroke Recovery Centre, 778-340-5803 28, 56 North Shore Volunteers for Seniors, 604-922-1575 44, 50, 57 North Shore Women’s Centre, 604-984-6009 36, 42 North Shore Women’s Crisis Line (24hr.), 604-987-3374 38 North Van Arts Council, 604-988-6844 57 North Vancouver City Library, 604-998-3460 48 North Vancouver Community Police Services, 604-969-7423 41 North Vancouver District Public Library, 604-990-5800 48 North Vancouver Legion, 604-985-1115 49 North Vancouver RCMP, 604-969-7423 41 North Vancouver Recreation & Culture Commission, 604-987-7529 48 North Vancouver Urgent and Primary Care Centre, 604-973-1600 16 Nutrition Counselling, 604-984-5752 ext. 3 44


Office of the Public Guardian and Trustee, 604-775-1007 Office of the Seniors Advocate, 1-877-952-3181 Old Age Security (OAS), 1-800-277-9914 Older Adult Mental Health Team, 604-982-5600 Osteoarthritis Service Integration System (OASIS), 604-904-6177 Osteoporosis Society of Canada, 1-800-463-6842


Palliative Care Program (LGH), 604-984-3743 Palliative Care Services Palliative Support Centre, 778-729-1555 Parkgate Community Centre Parkgate Community Health Centre, 604-904-6450

42 37 11 20 25 28

19 23 23 44, 48, 50, 57 24

Parkgate Society - Seniors Access Bus, 604-983-6359 Parking Permit for People with Disabilities (SPARC), 604-718-7744 Parkinson Society, 604-662-3240 Passport Canada, 1-800-567-6868 Pathways Serious Mental Health Illness Society, 604-926-0856 Patient Information (LGH), 604-988-3131 Pharmacare, 604-683-7151 Poison Control, 604-682-5050 Police Emergency Number, 911 Police, North Vancouver, 604-985-1311 Police, West Vancouver, 604-925-7300 Post Office (Canada Post), 1-866-607-6301 Power Outage / Repair Lines, 1-888-769-3766 (or *49376 on cell phone) Private Supportive Housing Property Tax Deferment, 1-800-355-2700 Public Guardian and Trustee, 604-775-1007


Quay View Housing, 604-984-9321 Queensdale Market, 604-987-6644 Quest Food Exchange, 604-566-0110


ReAct Adult Protection Program, 1-877-REACT99 Recreation Centres Red Cross Health Equipment Loan Program, 604-988-7115 Rehabilitative Services (Home), 604-986-7111 Rehabilitative Services (LGH), 604-984-5809 Residential Care Facilities Residential Tenancy Branch, 604-660-1020 Respite, 604-986-7111 Road Scholar, 1-800-454-5768

46, 55 52 28 10 28 19 18 10 10, 38 10, 38 10, 38 10 10 35 15 38, 42

32 46 44

10, 39 48 31 20 19 22 34 20 47

Your Safety and Comfort is our Number One Priority

SAFE CARE provides your loved one with the Best Home Care Services: Post Hospital Care Alzheimer Care Palliative Care Respite Care

Mobile Foot Care Live-In Caregiver Personal Care Meal Preparation

ICBC Claims Accepted • DVA Provider •

Medication Reminder Homemaking Transportation

Call 60 for FRE4E-945-5005 -Hom ConsultIn ation e



INDEX cont. Ron Andrews Community Recreation Centre Royal Canadian Legion


48 49

Saint Andrews Place, 604-433-2218 32 Salvation Army: Frozen Meals, 604-988-7225 45 Self-Management Programs, 604-940-1273 30 Senior Citizen’s Repair Service, 604-529-1100 34 Seniors’ Activity Centre, 604-925-7280 49, 57 Seniors Abuse and Information Line (SAIL), 604-437-1940 39, 42 Seniors at Housing Risk Program, 604-968-3721 34 Seniors’ Centres / Outreach 49 Seniors’ Discounts 46 Seniors Distress Line 604-872-1234 10 Seniors First BC, 604-688-1927 39, 42 Seniors First BC - North Shore Legal Consultations, 604-336-5653 42 Seniors’ Go Bus, North Vancouver, 778-230-1852 52, 54 Seniors’ Hub, 604-988-7115 46, 49, 50, 52, 54, 56 Seniors’ Legal Advice and Referral Clinic, 604-980-2474 43 Seniors One Stop Info Line, 604-982-3302 7, 37, 55 Seniors Peer Support - NSNH, 604-983-6490 30 Seniors Services Society, 604-520-6621 34 Seniors Shuttle Bus, West Vancouver, 604-925-7280 52 Seniors’ Supplement, 1-866-866-0800 13 Seniors’ Supportive Housing 35 Service BC, 604-660-2421 10, 37 Service Canada, 1-800-277-9914 11, 37 Shaw, 604-629-8888 10 Shelter Aid for Elderly Renters (SAFER), 604-433-2218 14, 35 Shop by Phone 45 Shopping Discounts 46 Shopping Programs 46 Silver Harbour Seniors’ Activity Centre, 604-980-2474 15, 43, 44, 50, 57 Silver Harbour Seniors’ Go Bus, 778-230-1852 54 Silver Lynn Apartments, 604-904-4400 32 Simon Fraser University - Adults 55+ Program, 778-782-8000 47 Social Work (LGH), 604-984-5810 19 SPARC Parking Permit, 604-718-7744 52 Special Services Society (West Van), 604-925-7281 50, 53, 54, 57 St. Andrews United Church, 604-985-0408 44 Stong’s Express, 604-630-3154 46 Stroke Recovery Centre, 778-340-5803 28, 56 Subsidized Assisted Living Facilities 22 Subsidized Seniors’ Housing 32 Suicide/Crisis Line, 604-872-3311 10 Sunnyside Manor, 604-433-2218 33 Supportive Housing 35


24 Hour Women’s Support Line, 604-987-3374 Taxi Saver Coupons, 604-953-3680 Telefriend Programs Telus, 604-310-2255 Telus Relay Service Assistance, 1-800-855-0511 Tenant Resource & Advisory Centre (TRAC), 604-255-0546 Thrifty Foods Sendial Program, 1-800-667-8280 Translink, 604-953-3333 Transporation Twin Towers, 604-433-2218


UBC Law Students’ Legal Advice Program, 604-822-5791


Vancouver Coastal Health Veterans Affairs Canada, 1-866-522-2122 VIA Rail, 1-888-842-7245 VictimLinkBC, 1-800-563-0808 Victim Services Volunteer Cancer Drivers Society, 604-515-5400 Volunteer Drivers Volunteer North Shore, 604-985-7138 Volunteer Opportunities

10, 38 52 50 10 31 35 46 10, 52 51 32


19, 44, 57 13 52 40 10, 40 53, 55, 57 53, 55 57 56


Water / Sewer Emergencies 10 Wavefront Centre for Communication Accessibility, 604-736-7391 31 West Vancouver Adult Day Centre, 604-922-2022 21 West Vancouver Aquatic Centre, 604-925-7270 48 West Vancouver Arena, 604-925-7250 49 West Vancouver Blue Bus, 604-985-7777 10, 52 West Vancouver Care Centre, 604-925-1247 23 West Vancouver Community Centre, 604-925-7270 49 West Vancouver Community Health Centre, 604-904-6200 24 West Vancouver Keeping Connected Bus, 604-925-7211 54 West Vancouver Legion, 604-922-1920 49 West Vancouver Memorial Library, 604-925-7437 48 West Vancouver Seniors’ Activity Centre, 604-925-7280 15, 45, 50, 54, 57 WorkBC North Shore, 604-988-3766 15


Zajac Norgate House, 604-983-6629


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Safety and Comfort of Home Royalty Home Care – helping you live independently. Royalty Home Care provides services to enable seniors, who may have health or safety issues, to be able to continue living independently. Our experience has shown that most seniors are happier, stay healthier and are more connected, if circumstances allow them to remain in their own homes.

Whatever your needs, Royalty Home Care is able to help.

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2020 North Shore Seniors Directory  

A resource for seniors living on the North Shore

2020 North Shore Seniors Directory  

A resource for seniors living on the North Shore