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2019 Seniors Directory Finances Health and Support Services Housing Services information Services Legal resources & Personal Security Meal Programs & Shopping Social, education and recreation Programs transportation Volunteer opportunities

SeniorS one StoP neW 604-982-3302

A reSoUrce For SeniorS LiVinG on tHe nortH SHore

Life’s better here

Active. Vibrant. Connected. At PARC Retirement Living, our residents don’t just live, they thrive. With health and wellness programs, chef-prepared meals, transportation and more, residents have the freedom to pursue their interests, keep active and stay socially connected. Come discover why life is better at PARC Retirement Living. Summerhill PARC | North Vancouver | 604.980.6525 Cedar Springs PARC | North Vancouver | 604.986.3633 Westerleigh PARC | West Vancouver | 604.922.9888 Mulberry PARC | Burnaby | 604.526.2248 Oceana PARC | White Rock | 778.294.1115

Call or visit us online to book a tour.


Finally, Drug-free Chronic Pain Relief People who suffer from the debilitating effects of chronic pain understand how desperate the search for relief can be. For some, drugs can provide relief but come with their own related problems and many people would prefer a drug-free alternative. If you suffer from • Headaches • Pain in the neck • Back pain • Arthritis • Tendinitis • Fibromyalgia • Neuralgia • Burning nerve pain from • Shingles • Diabetes • medications

At QR Clinic, Dr. Bertrand uses safe, simple treatments to help relieve pain. 220-1940 Lonsdale Ave, North Vancouver 604.985.5381 • www.QRclinic.com

Dr. Helene BertranD m.D., c.m., ccfp

Ask me about a new cream trial program to help you live pain free! Call Today for MSP covered consultation Open Monday-Thursday 9am-6pm


FOR SENIORS Our Services for you or your loved ones ... • • • • • • • • • • • • • •

Companionship Personal care Evening care/early morning care Alzheimer’s/dementia care Assistance with appointments Transportation Foot and nail care Live-in care services Overnight care services 24/7 care services FREE care consultation Minimum of ONE HOUR care Medical alert services FREE phone calls to seniors

Dedicated to exceeding your expectations ... always.

Call (778) 945-3010 | www.abc-northshore.ca


✔ Administer and

witness patients ingest their medication

✔ Assist and

administer other medications, topicals, eye drops and inhalers

✔ Blood glucose monitoring and insulin injection for diabetics ✔ All prescribed injections administered by a licensed practical nurse

Work with us to keep medication risk and worry-free We are a pharmacy with a simple and clear purpose: helping people on their path to better health. At Miracle Prescriptions Remedy’s Rx Pharmacy, we support our patients and their families with at-home patient medication administration and monitoring. Our licensed practical nurses visit patients in their own home. We work with your doctor to help you stay on your prescribed therapy. For more about our unique approach only available at this location contact us at:

✔ Blood pressure

monitoring, disease education & medication counseling

✔ 24-hour pharmacy

emergency contacts available to patients & family

1268 Marine Drive (Pemberton Plaza), North Vancouver

604.770.2030 • miracleprescriptions.com

connecting you to community services! North Shore Community resources Society (NSCr) is a multiservice agency providing our local communities with information and referrals on programs serving those from birth to seniors� At NSCr you can find information, programs, directories, and resources on caregiving, child care, education, health, housing, parenting, legal and financial matters, recreation, transportation, volunteering, and other social and community services� Serving the North Shore since 1976, NSCr is the place to go to be connected with community services� better at Home supports the independence of local seniors 65+ by providing them with basic, non-medical services to help them remain in their homes longer� caregiver Support assists people caring for an adult friend or a family member� community Housing Action committee provides citizens and organizations the opportunity to work together to address the issue of affordable housing on the North Shore� information north Shore provides information and referral on services available in our community� community Legal Services Program provides legal information, referral, and advocacy services for North Shore residents� Parent and child resource Program hosts the local Child Care resource and referral Program (CCrr), CAP-C coalition, WheeLS mobile support program, and the early years planning table and centre� Seniors one Stop provides information and referral services for seniors� Volunteer north Shore helps find volunteers for organizations and helps people find volunteer positions� Help support people in your own community — make a tax deductible donation to nScr. For further information regarding donations or charitable estate planning, please contact nScr today.

604-985-7138 6 North Shore 2019 SeniorS Directory


nortH SHore coMMUnity reSoUrceS Seniors One Stop Program #201 - 935 Marine Drive Capilano Mall, North Vancouver B�C� V7P 1S3

604-982-3302 • www.nscr.bc.ca • nscr@nscr.bc.ca Since 1992, Seniors one Stop has been a program of North Shore Community resources Society (NSCr), a non-profit organization and registered charity, which helps seniors and their families access a wide range of public and private resources� our services are used by seniors, their families, their friends and their service providers to support the independence, dignity and health of the North Shore’s senior population� Volunteers are available to meet with you or talk over the telephone during office hours Monday to Friday, and all information is handled in a confidential and private manner� We would like to thank the following organizations for their financial support which has made it possible for us to provide this important service:


royalty Home care north Shore news Anonymous (3) HearingLife canada thrifty Foods All Donations over $25 receive an official receipt for income tax purposes� For information on sponsorship, please contact NSCR at 604-985-7138

Seniors Directory 2019 is produced by the North Shore News in partnership with North Shore Community resources� As a benefit, and as our way of connecting to the community, the North Shore News donates partial proceeds of each directory to North Shore Community resources� For information regarding the editorial listings, please contact nScr at 604-985-7138. For information regarding advertising, contact the North Shore News at 604-998-3510�

VoLUnteerS neeDeD! Want to give back through volunteering? Consider donating your time and talents to drive a senior, help a caregiver, or support a person with a disability� there are hundreds of volunteer opportunities on the North Shore! Many local non-profits and charities are in need of volunteers� If you are not sure where to start looking for a volunteer opportunity that is right for you give Volunteer north Shore a call and book an appointment to see a Volunteer Interviewer� Volunteer Interviewers help people find rewarding volunteer work that fits their interests and availability� call 604-985-7138 and book an appointment today!

North Shore 2019 SeniorS Directory 7

table of contents eMerGency nUMberS

� � � � � � �10

(Police/Fire/Ambulance Call 911)

USeFUL nUMberS � � � � � � � � � � � � �10 nortH SHore MLAs AnD MPs

� � � � � � � � � � � � � � � � �10

2019 Seniors Directory Finances Health and Support Services Housing Services Information Services Legal Resources & Personal Security Meal Programs & Shopping Social, Education and Recreation Programs Transportation Volunteer Opportunities



FinAnceS � � � � � � � � � � � � � � � � � � � � � 11-15 Federal Benefits � � � � � � � � � � � � � � � � � � � � � 11 Provincial Benefits � � � � � � � � � � � � � � � � � � � 13 Property taxes � � � � � � � � � � � � � � � � � � � � � � 15 Community Support � � � � � � � � � � � � � � � � � 15 employment Services � � � � � � � � � � � � � � � � 15

HeALtH AnD SUPPort SerViceS � � � � � � � �

16-31 Medical Clinics (North Vancouver)� � � � � 16 Medical Clinics (West Vancouver) � � � � � 16 Provincial health Services � � � � � � � � � � � � 16 Vancouver Coastal health � � � � � � � � � � � � 18 Adult Day Programs � � � � � � � � � � � � � � � � 20 Assisted Living � � � � � � � � � � � � � � � � � � � � � � 21 residential Care Facilities � � � � � � � � � � � 22 Palliative Care Services� � � � � � � � � � � � � � 23 Community health Centres � � � � � � � � � � 23 Community Programs � � � � � � � � � � � � � � � 25 Counselling and Support � � � � � � � � � � � � 28 Medical equipment and Supplies � � � � � 30

ON THE COVER: Dave Leslie and Maureen Paterson have volunteered with the North Shore Community resources’ Community Volunteer Income tax Program for over 20 years – Dave providing income tax preparation and Maureen making appointments for clients� In recognition of their outstanding community volunteer service, they received a Community Volunteer Spirit Award in 2017� Dave and Maureen’s appearance on the 2019 Seniors Directory is in recognition of the many hours they have given to the North Shore community, making it a wonderful place to live� thank you Dave and Maureen! Photo BY CINDY GooDMAN

Shylo Brings The Care To You.

If you are not ready to leave your home, but could benefit from some support to stay there safely, Shylo offers a wide range of services that make dealing with everyday life just a little easier. We offer Companion Care, Home Support, Professional Care, and Palliative & Respite Care. Call today for a www.ShyloHomeHealthcare.ca FREE In-Home Assessment.


8 North Shore 2019 SeniorS Directory

HOUSING SERVICES �������������� 32-35 Housing F  or Seniors North Vancouver���������������������� 32 West Vancouver������������������������ 33 Housing Programs and Services������������34 Seniors’ Supportive Housing������������������ 35

INFORMATION SERVICES�� �� 36-37 North Shore, BC, and Federal Resources

Legal Resources and PERSONAL SECURITY ����������38-43 Abuse & Neglect Resources ������������������ 38 Consumer Protection������������������������������40 Crime Prevention/ Community Policing��������������������������������� 41 Legal Services ������������������������������������������� 41 Monitoring Services����������������������������������43


47-50 Libraries������������������������������������������������������48 Recreation Centres����������������������������������48 Seniors’ Centres/Outreach ��������������������49 Telefriend and Visitor Programs������������50

TRANSPORTATION ����������������� 51-55 North Shore Public Transit �������������������� 52 Fare Reductions���������������������������������������� 52 Volunteer Drivers�������������������������������������� 53 Transportation Services Map������������54-55

VOLUNTEER OPPORTUNITIES ���������������������� 56-57 SERVICES INDEX����������������������� 58-61

MEAL PROGRAMS AND SHOPPING SERVICES����������� 44-46 Hot Meals in the Community������������������44 Meals at Home������������������������������������������45 Shop by Phone ����������������������������������������45 Shopping Discounts for Seniors������������46 Shopping Programs ��������������������������������46

Table of Contents highlights the general categories of information in your 2019 Seniors Directory. For a detailed, alphabetical list of services and resources available to North Shore seniors, please refer to the index beginning on page 58.

Rides By Shylo Keeps You Moving!

Do you need a ride to a physio or doctor’s appointment, or do you just want to take a walk on the seawall? Rides By Shylo is happy to get you moving! We will drive you and up to 2 friends (plus one foldable walker or wheelchair) wherever you’d like to go. We’re also popular as an escort to drive you home from Day Surgery. Contact: Rides@RidesByShylo.ca

Rides By

Rides By



North Shore 2019 Seniors Directory 9

Emergency Numbers Police/Fire/Ambulance������������������������������������Call 911 Crime Stoppers������� 1-800-222-TIPS | 1-800-222-8477 Power Outage & Repair Line ���������������1-888-769-3766 (BC Hydro, 24 Hours) or *HYDRO (*49376)

on your cell phone

Fortis Gas/Natural Gas Leaks��������������� 1-800-663-9911

Seniors Distress Line���������������������������������� 604-872-1234 (Lower Mainland, 24 hours/7 days for people experiencing feelings of distress or despair, or if you just need someone to talk to)

Victim Link BC ��������������������������������������� 1-800-563-0808 Victim Services North Vancouver ��������������������������������� 604-969-7540 West Vancouver������������������������������������604-925-7468

Poison Control ������������������������������������������ 604-682-5050

Water/Sewer Emergency North Vancouver District��������������������604-990-2450 (after hours)������������������������������������������������ 604-990-3666

24 Hour Women’s Support Line�����������������604-987-3374

North Vancouver City���������������������������� 604-987-7155 (after hours)�������������������������������������������������� 604-988-2212

Lions Gate Hospital�������������������������������������604-988-3131 (all areas, 24 hours)

Suicide/Crisis Line��������������������������������������604-872-3311 (provides 24 hour telephone counselling for people experiencing emotional distress)

Useful Numbers Ambulance Billing/Non-Emergency���� 604-660-6897 (Admin)1-800-665-7199 BC Vital Statistics��������������������������������������1-888-876-1633 Canada Post Customer Service�����������1-866-607-6301 Canada Revenue Agency���������������������� 1-800-959-8281 Fire/Non-Emergency NV City ����������������������������������������������������� 604-980-5021 NV District ����������������������������������������������� 604-980-7575 WV District����������������������������������������������� 604-925-7370 Fortis Gas/Non-Emergency����������������� 1-888-224-2710 Health Insurance BC (MSP & Pharmacare)�����������������������������������604-683-7151 Municipal Halls NV City ������������������������������������������������������ 604-985-7761 NV District ������������������������������������������������ 604-990-2311 WV District���������������������������������������������� 604-925-7000 North Shore Division of Family Practice - GP Link�������������������������� 778-945-3017 (If you do not have a family doctor and would like to find one on the North Shore.)

North Shore Home & Community Care Services��������������������������604-986-7111 Office of the Seniors Advocate ������������1-877-952-3181 Passport Canada ������������������������������������1-800-567-6868 Police/Non-Emergency North Vancouver����������������������������������������604-985-1311 West Vancouver�������������������������������������604-925-7300 ReAct Adult Protection, VCH������������� 1-877-REACT99 Service BC (Enquiry BC)������������������������� 604-660-2421 Telus����������������������������������������������������������������604-310-2255 Telus information����������411 / Cell Phone: 611 / TTY: 711 Shaw �������������������������������������������������������������604-629-8888 TransLink Customer Info������������������������� 604-953-3333 West Van Blue Bus Info��������������������������� 604-985-7777

10 North Shore 2019 Seniors Directory

West Vancouver���������������������������������������604-925-7101 (after hours)��������������������������������������������� 604-925-7100

North Shore MLAs and MPs

Jane Thornthwaite�������������������������������������604-983-9852 MLA – North Vancouver – Seymour 217 – 1233 Lynn Valley Road North Vancouver, BC V7J 0A1 E: Jane.Thornthwaite.mla@leg.bc.ca

Bowinn Ma ������������������������������������������������604-981-0033 MLA – North Vancouver – Lonsdale 5-221 West Esplanade North Vancouver, BC V7M 3J3 E: Bowinn.Ma.mla@leg.bc.ca Ralph Sultan��������������������������������������������� 604-981-0050 MLA – West Vancouver – Capilano 409 – 545 Clyde Avenue West Vancouver, BC V7T 1C5 E: Ralph.Sultan.mla@leg.bc.ca Jordan Sturdy����������������������������������������������604-922-1153 MLA – West Vancouver – Sea to Sky 6650 Royal Avenue West Vancouver, BC V7W 2B8 E: Jordan.Sturdy.mla@leg.bc.ca Jonathan Wilkinson �������������������������������� 604-775-6333 Liberal MP - North Vancouver 102 - 3rd Street West North Vancouver, BC V7M 1E8 E: Jonathan.Wilkinson@parl.gc.ca Pamela Goldsmith-Jones������������������������604-913-2660 Liberal MP - West Van/Sunshine Coast/ Sea to Sky Country 6367 Bruce Street West Vancouver, BC V7W 2G5 E: Pam.Goldsmith-Jones@parl.gc.ca Terry Beech�������������������������������������������������604-718-8870 Liberal MP – Burnaby North - Seymour 3906 Hastings Street Burnaby, BC V5C 6C1 E: Terry.Beech@parl.gc.ca


Canadian citizen or legal resident; and the income for you and your partner must meet the minimum annual thresholds�

Service canada www.servicecanada.gc.ca


• Allowance for the Survivor:

old Age Security (oAS)


canada Pension Plan (cPP) 1-800-277-9914

Website provides a single point of access to a wide range of government services and benefits� Full details of benefits and eligibility are available on the website� Service Canada, North Shore Office: #100 – 221 West esplanade, North Vancouver Provides a taxable monthly pension to an individual at age 65� to qualify you need to: • Be 65 years of age or older • Be a Canadian citizen or legal resident of Canada • Have lived in Canada for at least 10 years after the age of 18 (periods of residence and/or contributions in a country with which Canada has a social security agreement may be used to help meet the residence requirement for eligibility)� • Applications can be made up to 11 months before your 65th birthday� Forms are available by calling the above number, on the website, and at the Service Canada office�

Guaranteed income Supplement (GiS)

A non-taxable monthly payment to oAS Pension recipients whose annual income is lower than maximum annual threshold� to be eligible, you must: • Qualify to receive an OAS pension (full or partial); and • Live in Canada You must apply for the GIS initially; Service Canada reviews eligibility each year based on your income tax return�

• Allowance: A non-taxable monthly payment to those age 60-64 whose spouse or common-law partner is in receipt of the oAS Pension and GIS� You must have lived in Canada for at least 10 years and be a

A non-taxable benefit payment to people aged 60 to 64 who have a low income, who are living in Canada, and whose spouse or common-law partner has died� You must have lived in Canada for at least 10 years and be a Canadian citizen or legal resident�

CPP provides benefits to contributors and their families as a partial replacement of income due to retirement, death or disability� Note: If you have lived outside of Canada you may also qualify for a pension from that country as well� • CPP Retirement Pension: A taxable monthly payment provided to an individual who has worked and made contributions to the CPP� the pension amount is based on how long contributions were made, the level of contributions and the start date of the pension� You must apply to receive this benefit� the pension can commence as early as age 60 but on a reduced basis� • CPP Death Benefit: A one-time, lump sum payment made to the estate of a deceased CPP contributor� You must apply to receive this benefit� • CPP Survivors Pension: A taxable monthly payment provided to the person who, at the time of death, is the legal spouse or common-law partner of the deceased contributor� You must apply to receive this benefit� • CPP Disability Pension: A taxable monthly payment that is available to people who have contributed to the CPP and who are not able to work regularly because of a disability� once you apply for your CPP retirement Pension or attain age 65 your Disability Pension will be changed to a CPP retirement Pension�

Memory Concerns? Be Proactive About Your Brain Health. In Home Cognitive and Dementia Care Consultation Serving North and West Vancouver Cognitive Assessments • Cognitive Rehabilitation • Brain Fitness • Dementia Consultation Caregiver Strategies

Deb Chmelauskas Bsc. (Bio), Bsc. OT Registered Occupational Therapist/Founder

Find out how BetterBrains can help www.betterbrains.ca 604.551.7307 North Shore 2019 SeniorS Directory 11

FINANCeS cont� canada revenue Agency (crA) www.cra.gc.ca 1-800-959-8281

claimed retroactively to when the disability started, to a limit of 10 years�

canada caregiver credit

employment insurance (ei) 1-800-206-7218


the Canada Caregiver Credit (CCC) is a non-refundable tax credit that may be available to you if you support a spouse or common-law partner, or a dependant with a physical or mental impairment� An individual is considered to depend on you for support if they rely on you to regularly and consistently provide them with some or all of the basic necessities of life, such as food, shelter and clothing�

Disability tax credit


Available to people with a severe and prolonged mental or physical impairment� the disability credit is a non-refundable tax credit used to reduce income tax payable on your income tax return� this amount includes a supplement for persons under 18 years of age at the end of the year� All or part of this amount may be transferred to your spouse or common-law partner, or another supporting person� It can be

Seniors who are employed and wish to continue working after age 65 are eligible for the same eI benefits as other workers in Canada� You must meet the eligibility criteria�

employment insurance (ei) 1-800-206-7218 compassionate care benefits In addition to regular eI benefits this program provides financial assistance to individuals who must take time away from work to provide care or support for a critically ill or injured person or someone needing endof-life care�

GSt/HSt tax credit


A tax-free quarterly payment available to low or moderate income Canadians� eligibility determined by Canada revenue Agency (CrA) when income tax is filed�

■ Looks architectural ■ Fast, simple


■ Stylish and versatile ■ Inside or outside

your home

■ Many colours ■ Davies certified

installation services

Custom Safety Grab Bars & Hand Rails

Home Healthcare

604-985-8771 • www.daviesrx.com 1417 St. Georges Ave., North Vancouver

RENT • SALES • SERVICE • SINCE 1973 12 North Shore 2019 SeniorS Directory

FINANCeS cont� Veterans Affairs canada www.veterans.gc.ca


Veterans Affairs Canada offers a range of services and benefits to qualified, eligible veterans (and their dependents), members and ex-members of the Armed Forces and of the rCMP� Benefits may include: • War veterans allowance – based on war service, income, age or health • Disability pension • Health care e.g. dental, glasses, hearing aids, medication, equipment, contributions toward home care • Funeral and burial expenses • Veteran was receiving housekeeping, home maintenance or personal care help at time of death, widow may continue receiving benefit�

ProVinciAL beneFitS Senior’s Supplement www2.gov.bc.ca

1-866-866-0800 follow prompts

A monthly payment from the BC government to top-up your federal income (oAS or GIS) if you are a low-income senior� You might also be eligible for this payment if you’re age 60-65 and receive the federal spouse’s allowance� the maximum rate is $49�30 per single senior and $120�50 for senior couple� You don’t need to apply� Payment is automatic�

Funeral costs www2.gov.bc.ca


A supplement may be provided to pay necessary funeral costs of any person who dies in BC if the estate of the deceased person or any responsible person has no immediate resources to meet these costs� there is no requirement that the deceased person, or the person’s family, must be BC employment and


Assistance recipients to qualify for the supplement� Costs are to be recovered whenever possible� Contact the Ministry to apply 1-866-866-0800�

icbc insurance Savings and Discounts www.icbc.com 604-661-2800

• Low Kilometre Discount of 10 per cent for those who drive their vehicle less than 5,000 kilometres per year�   You must provide your odometer reading at time of renewal� • Seniors’ Savings of up to 25 per cent on basic Autoplan if the vehicle owner and principle operator are 65 or over and do not use the vehicle for business, commuting or delivery� • Disability Discount of up to 25 per cent on basic Autoplan if you have been approved for CrA Fuel tax refund� Must provide documentation at time of renewal� • Discounted renewal fees on driver licenses and BCID cards for seniors age 65 or older�

bc Sales tax credit www2.gov.bc.ca


the Provincial government offers a sales tax credit of up to $75 per person for low income families or individuals residing in BC on December 31 of the year for which the income tax return is submitted� this refundable tax credit is claimed when filing your t-1 Income tax return�

Fuel tax refund for Persons with Disabilities www2.gov.bc.ca 1-877-388-4440 If you are an owner or lessee of a motor vehicle and are a person with a qualifying disability, you may be eligible for a refund of tax paid on fuel purchased for your vehicle� registration is required (form FIN 119)� After this has been accepted an application for refund will be sent to you (FIN 472)�



Free support For you and your Family when Facing a liFe-threatening illness eVery day counts provides wellness programs including yoga, relaxation, tai chi, meditation and music therapy; counselling support and guidance. For information, or to volunteer, please contact our Every Day Counts Program Co-ordinator: Supporting the Every Day Counts Program In collaboration with Vancouver Coastal Health

everydaycounts@vch.ca | 604.363.0961 | northshorehospicepalliative.com




North Shore 2019 SeniorS Directory 13

FINANCeS cont� bc income Assistance for Seniors not receiving old Age Security www2.gov.bc.ca 1-866-866-0800 follow prompts North Shore Office: 902 West 16th Street, North Vancouver If you are 65 or over and in need of financial assistance, but not eligible for oAS and GIS benefits (e�g� if you have not been in Canada for 10 years), the BC employment and Assistance (BCeA) program may be able to help� eligibility for BCeA benefits depends on your income, assets, sponsorship status, and other factors� If you receive income assistance during the sponsorship period, the sponsor is in default and the provincial government is in a legal position to pursue the debt against the sponsor� Applications can be made online using the BCeA Self Application tool�

Shelter Aid for elderly renters (SAFer) www.bchousing.org 604-433-2218 Provides direct financial assistance to eligible residents of BC who are age 60 and over who pay rent for their

homes� You will not be eligible if you live in subsidized housing, a housing co-op, or receive provincial income assistance� the amount depends on the amount of rent paid and your monthly income� to qualify, you or your spouse need to have lived in BC for the full 12 months immediately preceding your application and meet other eligibility criteria�

Home owner Grant www2.gov.bc.ca


If you own your home and are 65 or older or have a disability, you may be eligible for this grant, which is deducted from your property taxes� If the assessed value of the home is over a certain amount you will lose the grant� You may qualify for a low income supplement if you are a senior, veteran or person with a disability and meet the income requirements�

Home renovation tax credit for Seniors and Persons with Disabilities www2.gov.bc.ca 1-800-959-8281 A refundable personal income tax credit that assists

Taking care of each other

is what community is all about. FO R M O R E T H A N 8 0 Y E A R S ,

we’ve proudly served North Shore families with personal, compassionate care. Thank you for continuing to place your trust in us—now and always.

HOLLYBURN Funeral Home 1807 Marine Dr., West Vancouver, BC V7V 1J7



A division of Service Corporation International (Canada) ULC.

14 North Shore 2019 SeniorS Directory

FINANCeS cont� people aged 65+ and Persons with Disabilities with the cost of certain home renovations to improve accessibility or help them be more functional or mobile at home� the maximum credit is $1000 annually calculated as 10% of eligible expenditures�

ProPerty tAXeS Property tax Deferment www2.gov.bc.ca


Property tax Deferment is a low-interest loan program that assists qualifying homeowners in British Columbia to pay the annual property taxes on their principal residences� You may qualify if you are 55+, a widow/er or disabled� You must have and maintain 25% equity in your home� Applications are available on-line or from your local municipal office�

city of north Vancouver north Vancouver District West Vancouver District

604-983-7316 604-990-2488 604-925-7032

coMMUnity SUPPort canadian cancer Society www.cancer.ca 1-888-939-3333 Vancouver Regional Office: 604-872-4400 Provides limited, short-term financial assistance towards certain cancer symptom management medications as well as travel and accommodation to cancer-related medical appointments, through a partnership with the BC Cancer Agency� Applicants are interviewed for eligibility by an authorized CCS volunteer who conducts a confidential needs assessment�

credit counselling Society www.nomoredebts.org


offers confidential credit counselling, debt repayment and consolidation programs and personal budget planning� Counselling appointments are in-person or by telephone and are free, non-judgmental and solutionfocused� Nominal sliding fee scale for debt repayment programs� educational workshops and presentations available on credit and debt management as well as budgeting� toll free 1-888-527-8999�

income tax clinics

trained volunteers prepare income tax returns for eligible individuals who have low to modest income and a simple tax situation through the Canada revenue Agency’s Community Volunteer Income tax Program� Call for information and eligibility� Clinics operate March and April�

North Shore Community Resources North Shore Neighbourhood House Silver Harbour Seniors Activity Centre West Vancouver Seniors Activity Centre

604-985-7138 604-987-8138 604-980-2474 604-925-7280

eMPLoyMent SerViceS Workbc north Shore 604-988-3766 (operated by YWCA MetroVan) 106 – 980 West 1st Street, North Vancouver offers a range of services that support job seekers to find employment and improve employment readiness�

We’re by your side so your loved one can stay at home.

Call for a complimentary appointment


Whether you are looking for someone to help an aging parent a few hours a week or need more comprehensive assistance, Home Instead can help. • Pre & Post Op

• Companionship &

• Alzheimer &

• Homemaking &

Non Medical Care Dementia Care

Meal Preparation

Escort Shopping & Errands

• Personal & Medication Reminders 24hr Care - Respite Care

• Exercise &

HomeInstead.com/3022 Each Home Instead Senior Care ® owned and operated. © 2017 Home Instead, Inc.

North Shore 2019 SeniorS Directory 15

heALth AND SUPPort SerVICeS MeDicAL cLinicS (WALK-in) Please call individual clinics for hours nortH VAncoUVer

Mount Seymour Medical clinic


Mezzanine - 333 Seymour Boulevard (above real Canadian Superstore)

capilano Medical clinic


north Vancouver Medical clinic 110 - 1100 Lonsdale Avenue 604-904-8804

Health connection clinic


Park & tilford Medical clinic 604-983-2442

Capilano Mall, 935 Marine Drive

148 east 15th Street hours: Mon-Fri 9 am - 12 pm (drop-in) 1 - 4 pm (book an appointment) Provides health care services to vulnerable people who have medical, mental health, and/or socio-economic challenges and no access to a regular family physician�

edgemont Medical clinic #104 – 3053 edgemont

integrated Medical Wellness #502 – 1150 Marine Drive

604-990-9499 604-971-5153

#1005 - 333 Brooksbank Avenue

Pemberton & Marine Medical clinic 1256 Marine Drive 604-986-0677 West Lonsdale Healthcare 604-971-4311 #1 – 137 West 17th Street

WeSt VAncoUVer caulfeild Village Medical clinic 604-922-1544 #220 - 5317 headland Drive

Lonsdale & 17th Medical clinic 604-983-0054

ocean Walk Medical clinic

1616 Lonsdale Avenue

1884 Marine Drive

Lonsdale & 19th Medical clinic #108 - 1940 Lonsdale Avenue 604-987-3347

West Vancouver beachside Medical clinic 604-922-7390

Lower Lonsdale Medical centre 604-980-2128

ProVinciAL HeALtH SerViceS

#230 - 150 West esplanade

Lynn Valley Medical & travel clinic #102 - 1200 Lynn Valley road 604-988-5389 Medlife Medical clinic

#108 – 845 Marine Drive


16 North Shore 2019 SeniorS Directory


1405 Bellevue Avenue

bc Services card

the BC Services Card replaces the CareCard and can be combined with your driver’s licence if you wish� • Eligible adults (19 and older) who currently have a CareCard can get a BC Services Card when they enrol in MSP or when they renew their driver’s license or BCID�

heALth AND SUPPort SerVICeS cont� • If you are over the age of 19 and under the age of 75, visit an ICBC Driver Licensing office (ICBC DLo) with two pieces of ID to obtain a photo BC Services Card� • If you are age 75 or over, you have the option of visiting an ICBC DLo with two pieces of ID to obtain a photo BC Services Card or contacting health Insurance BC (hIBC) toll-free to request a non-photo BC Services Card� You can surrender your CareCard at ICBC when you apply for your BC Services Card� ICBC DLO North Shore #104 - 125 east 13th Street, North Vancouver Replace a Lost or Stolen Card the steps to replace a lost or stolen card depend on the type of card� If you have a Photo BC Services Card or a combined BC Driver’s Licence and Services Card: report your missing card by phoning the ICBC driver licensing centre as soon as possible: 1-800-950-1498� If you have a Non-Photo BC Services Card: Call hIBC as soon as possible to report your missing card: 604-683-7151�

HealthLink bc www.healthlinkbc.ca


A trained health service representative will answer 8-1-1 telephone calls, and where appropriate, calls will be transferred to a registered nurse, pharmacist or dietitian for further information and advice� the 8-1-1 service can provide assistance with answers to questions about a variety of health topics, help in identifying symptoms and advice on when to seek medical treatment� 8-1-1 has translation services available in over 130 languages�

Health insurance bc (Hibc)


Automated Service (24 hours/day, 7 days/week)


Po Box 9035 Stn Prov Gov, Victoria, BC V8W 9e3 Administers medical coverage through the Medical Services Plan (MSP) and drug coverage through the PharmaCare and Fair PharmaCare programs�

Medical Services Plan (MSP) All residents of BC must enrol with MSP and you must meet certain eligibility criteria, and pay premiums based on family size and income� New residents are eligible for coverage after completing a waiting period that consists of the remainder of the month of arrival, plus two months� MSP pays for medically required services of physicians and surgeons, diagnostic X-rays and laboratory services (enrolled with MSP)� In addition, MSP will cover dental and oral surgery when it is medically required and must be performed in a hospital� routine eye examinations are a benefit for those 18 years of age and under, or 65 years of age and older� If provided by an optometrist seniors pay a reduced fee�

Regular Premium Assistance www2.gov.bc.ca this program offers subsidies based on an individual’s net income (or a couple’s combined net income) for the preceding tax year� to apply, you must complete and return an application form to hIBC� For MSP beneficiaries receiving premium assistance, MSP pays $23 per visit for a combined annual limit of 10 visits per calendar year for the following services: acupuncture, chiropractic, massage therapy, naturopathy, physical therapy and non-surgical podiatry� All supplementary benefit providers, including optometrists, may charge supplemental fees to their patients�

Medical Equipment NOW BC's LARGEST SELECTION Sales | Rentals | Service | Rent-To-Own


Mobility Scooters | Stairlifts | Lift Chairs | Walkers Hospital Beds | Wheelchairs | Bath Safety & More



1340 Pemberton Ave North Vancouver Large Free Parking Lot (at south side of building) North Shore 2019 SeniorS Directory 17

heALth AND SUPPort SerVICeS cont� Pharmacare www2.gov.bc.ca


BC PharmaCare Program helps British Columbians with the cost of eligible prescription drugs and certain medical supplies� the lower your income, the more assistance the government provides� register by calling 604-683-7151 or on-line� Under Fair PharmaCare, your family is responsible for the cost of your prescription drugs until you have p your full deductible� After reaching your deductible, PharmaCare pays the majority of eligible prescription costs and you are responsible only for a co-payment� Your co-payments continue until the annual maximum based on your family’s income is reached� After that, PharmaCare pays the full amount of all eligible prescription costs� the monthly deductible payment option allows you to spread the cost of the deductible over the full year� this option benefits families who have high prescription costs by allowing them to distribute their prescription drug costs over the course of the year and receive PharmaCare assistance with all eligible prescription costs�

Quality of Life with Trust, Respect and Dignity through Living Well.

VAncoUVer coAStAL HeALtH www.vch.ca

Vancouver Coastal health is responsible for planning, funding, coordinating and delivering health services in the geographic areas ranging from the Central Coastal and Bella Coola Valley through the Sea-to-Sky and Sunshine Coast, the North Shore, Vancouver and richmond� telephone listings for the various services and locations operated by VCh can be found in the blue pages of the telephone directory or accessing the website listed above� Some services have been listed below for your convenience�

Hope centre


1337 St� Andrews Avenue, North Vancouver Supports for individuals experiencing mental health issues. Kelty Dennehy Mental Health Resource Centre is located on the first floor�

TRUSTED AND RELIABLE FULLY ACCREDITED HOME CARE We build and maintain a loyal, compassionate and skilled work force. You can trust that Living Well Home Care follows the highest standards in the home care industry.

“Our strength is our caregiving team.”



24/7/365 SUPPORT 301-1221 LONSDALE AVE., NORTH VANCOUVER 604.904.2397 ■ info@livingwellhomecare.ca www.livingwellhomecare.ca SERVICING THE NORTH SHORE SINCE 2003 18 North Shore 2019 SeniorS Directory

heALth AND SUPPort SerVICeS cont� LionS GAte HoSPitAL Lions Gate Hospital


231 east 15th Street, North Vancouver

Discharge Planning

Contact the head nurse on the particular ward�

emergency Department


Social Worker (emergency) 604-984-5855 Support for patients and their families in dealing with illness�

Palliative care Program


Physical care and emotional support for terminally ill patients and their families�

Patient information


rehabilitative Services


Social Work


Support for patients and their families dealing with communication disorders, occupational therapy and physiotherapy needs�

HoMe AnD coMMUnity cAre SerViceS – VAncoUVer coAStAL HeALtH

A wide range of community-based, supportive health care services are available to persons with health problems and disabilities who need support and assistance� Services include assessment, individual service delivery plan, coordination of health services and referral to appropriate community resources� Services are provided in community health centres, patient’s homes, in the community and in residential facilities�

Home Support Services


Home care nursing


home Support is a service that is designed to supplement, rather than replace, the efforts of individuals to care for themselves at home with assistance of family, friends and community� A referral to the home care program can be made by a family member, friend or health care provider� After referral you may be visited in your home by a care coordinator who will assess your needs and identify the type and amount of service required and the cost if applicable� Services include monitoring of nutritional needs, assisting with activities of daily living such as bathing, dressing, mobility and transfers, safe medication management, prevention of falls, respite for caregivers, and socialization in the community� home support services are subsidized services that are available for eligible clients who are living at home and have acute, chronic, palliative or rehabilitative health care needs and are provided by qualified professionals� You may choose to hire a caregiver privately� Many individuals and agencies are skilled and caring� however, it is a sensible precaution to check references and look into the background of those who will have access to your home� For a list, please contact Seniors one Stop at 604-982-3302� this program provides assessment, direct nursing care, support and service co-ordination to clients in their homes� Focus is on client goals for health, client independence and autonomy� All home care nurses are exprienced in palliative care and can support you and your family during end-of-life� through compassionate care, nurses focus on managing symptoms and enhancing comfort�

are you serious about making lifestyle changes? Doctor recommenDing exercise? Big box gyms can be overwhelming and intimidating. Instead, try LIVE WELL risk-free for the first 30 days and get a FREE Pr Program Consultation! Limited spots available. Book your Free Program Consultation Today contact us to learn more

Lynn VaLLey Centre, north VanCouVer

CaLL: 604.330.8814 VIsIT: northvan.livewellclinic.ca North Shore 2019 SeniorS Directory 19

heALth AND SUPPort SerVICeS cont� Home rehabilitation Services


Physiotherapy and occupational therapy services are provided to homebound and/or those that require comprehensive home Management Safety Assessment� Promotes and maintains a client’s optimal functional independence in a safe home environment and will help determine the need for specific medical equipment and supplies� Call Seniors one Stop (604-982-3302) for private physiotherapists who make home visits�

older Adult Mental Health team 604-982-5600 #350 - 145 West 17th Street, North Vancouver Provides mental health outreach, assessment and treatment by an interdisciplinary team to North Shore residents aged 65 and over who are experiencing complex mental illness, substance use, or abuse, neglect or self-neglect� Adults under 65 years of age with dementia will be considered on an individual basis� Services include: consultation, assessment, treatment, rehabilitation and education� Also provides treatment to clients with substance use, group support, financial/legal competency assessments, as well as psychosocial rehabilitation through the North Shore Bright Spot group�

ADULt DAy ProGrAMS Referrals through Vancouver Coastal Health, Home and Community Care 604-986-7111 Supportive community programs offered for seniors and people with disabilities to help them remain at home and provide respite for family caregivers� A range of health, personal, social and recreational services and activities are offered by nursing and recreation staff in a safe, caring environment�

cedarview Lodge


Margaret Fulton centre


West Vancouver Adult Day centre


1200 Cedar Village Close, North Vancouver open 7 days a week, 8 am – 6 pm allowing for flexible schedule� 1601 Forbes Avenue, North Vancouver 8 am - 4 pm, Monday to Friday

#139 - 2151 Gordon Avenue, West Vancouver 8:30 am - 4 pm, Monday to Friday

reSPite SerViceS respite

Private options are available as well� Please contact the Seniors one Stop at 604-982-3302 for a list�


respite is available to caregivers of clients who are registered with the VCh home & Community Care Services program� respite may be provided in the home through extra home care hours or by the client attending an Adult Day Program� Subsidized respite beds located at Cedarview Lodge are accessed through your case manager�

community bathing Program 604-904-3550 the Community Bathing Program is available to eligible seniors and others with disabling chronic care problems� Services include a hydrosound tub and access to a bath once a week in a well-equipped, suitably private environment that is staffed all times by a bathing program assistant�

DO YOU HAVE A FAMILY HISTORY OF ALZHEIMER’S? Studies suggest that early diagnosis and intervention can potentially slow the course of the disease and may help protect the brain from further injury

If you are aged 50 to 85 and experiencing memory loss you may qualify to participate in a study and receive: • Cognitive testing, MRI and PET scan to assist in understanding your memory loss • All study-related testing, medical care and medication at no cost

• An allowance for study time and travel • The opportunity to participate in research for yourself and future generations

Contact the study team at:



20 North Shore 2019 SeniorS Directory

Vancouver • Kamloops • Kelowna • Penticton

heALth AND SUPPort SerVICeS cont� NON-VCH RESPITE SERVICES Health & Home care Society of bc www.carebc.ca 604-327-9525 Family respite Centre, 2711 east 49th Avenue, Vancouver Assessment and booking arranged through your North Shore Case Manager�

My Parkgate break www.myparkgate.com


A gathering place for individuals experiencing the changes associated with early to moderate dementia� the twice weekly program is supported by staff and trained community volunteers and provides low cost creative care in the form of fellowship, fitness, leisure and social activities, with a mission to support and enhance the lives of all who participate�


Includes rental accommodation, hospitality services, as well as personal care services to individuals in need� If you are living alone, isolated, and need help with meals and personal care, this may be an option for you� there are three subsidized assisted living units on the North Shore: Cedar Garden and Churchill house in North Vancouver and Kiwanis Manor in West Vancouver.

SUBSIDIZED ASSISTED LIVING FACILITIES Placement in subsidized assisted living facilities is coordinated through Vancouver Coastal health� they can be reached at 604-986-7111�

cedar Garden Assisted Living 604-904-6409 1250 Cedar Village Close, North Vancouver

churchill House (chartwell Seniors Housing) 604-904-1199 (has both subsidized and private options) 150 West 29th Street, North Vancouver

North Shore 2019 SeniorS Directory 21

heALth AND SUPPort SerVICeS cont� Kiwanis Manor

959 21st Street, West Vancouver






Kiwanis care centre – north Shore

residential care facilities are for those who have complex needs, require 24-hour nursing care and supervision, and are not able to remain safely in their own homes� Admissions to subsidized care facilities are coordinated through Vancouver Coastal health and are made on a priority basis� Clients typically agree to accept the first available, appropriate bed within 48 hours of it being made available� to contact Vancouver Coastal health, please call 604-986-7111� If client is in hospital, the Patient Care Coordinator will make all necessary arrangements� Google VCH residential care for more information�


evergreen House 231 east 15th Street

reSiDentiAL cAre FAciLitieS



1200 Cedar Village Close

For a list of private pay assisted living facilities, please contact Seniors one Stop at 604-982-3302�


cedarview Lodge

2444 Burr Place

Lynn Valley care centre

604-924-8300 604-988-4181

(has both subsidized and private pay beds) 1070 Lynn Valley road








We Care youhelps balance cbi Homehelps Health you your family balance yourcommitments family with confidence commitments with confidence CALL NOW FOR CARE: 604.980.6350 www.cbi.ca WWW.WECARE.CA 22 North Shore 2019 SeniorS Directory

Helping you. Live your life.


heALth AND SUPPort SerVICeS cont� inglewood care centre 725 Inglewood Avenue


West Vancouver care centre 604-925-1247 1675 27th Street

For a list of private pay residential care facilities, please contact Seniors one Stop at 604-982-3302�

PALLiAtiVe cAre SerViceS Palliative care can occur in any setting including home, hospital, hospice, and residential facilities� Palliative care focuses on comfort care and may include active treatments� Any health care provider can submit a referral on your behalf for enrolment to the program�


319 east 14 Street, North Vancouver Provides care for patients with a prognosis of three months or less and who are registered with the North Shore Palliative Program� the hospice has 15 single resident rooms, 10 bed active treatment, and 5 beds respite� Also provides a palliative day program for non-residents� referral needed by physician, community health nurse, or through the Palliative Program�

every Day counts www.northshorehospice.ca

north Shore Palliative and Supportive care Program 604-988-3131 ext. 4701 Provides free counselling to patients and family members or caregivers connected to the North Shore Palliative and Supportive Care Program of Lions Gate hospital, which also includes the North Shore hospice and Day Program� Family members can also receive bereavement services following the loss of their loved one�


north Shore Hospice

supportive counseling� Pre-registration is preferred� Self-refer or through health professional�

Palliative Support centre www.palliativesupport.ca


3743 Delbrook Avenue, North Vancouver the Palliative Support Centre is a community centre where individuals living with an advanced illness, as well as their families and other caregivers can find compassionate, helpful and supportive care� All services, programs and supports are free� established through the Paul Sugar Palliative Support Foundation�

coMMUnity HeALtH centreS/SerViceS


A free program offered by the North Shore hospice & Palliative Project and Vancouver Coastal health North Shore Palliative Care� this program is specifically designed for patients facing serious illness and their families to realize the best quality of life� It includes guidance information sessions, wellbeing sessions, and

Provide a range of health care services in a single location, which may include access to public and community health nurses, mental health and addiction counsellors, dental clinics for children, speech therapists, nutritionists, youth drop-in health clinics and more�

Parkgate community Health centre 604-904-6450 Parkgate Community Centre, 2nd floor 3625 Banff Court, North Vancouver Serves the residents who live east of Lynn Creek�

KEEPIng yOu In MOTIOn Manual Therapy & Manipulation IMS & Acupuncture ■ Spinal Traction ■ Kinesiology-Supervised Exercise Programs ■ Hip & Knee Replacement Rehab ■ Osteoarthritis & Osteoporosis ■ Sports Injuries & Post-Fracture Rehab ■ ■

604.983.8514 • #206-1200 Lynn Valley Road, North Vancouver • www.lynnvalleyphysio.com North Shore 2019 SeniorS Directory 23

heALth AND SUPPort SerVICeS cont� central community Health centre


5th floor, 132 West esplanade, North Vancouver Serves residents of North Vancouver�

West Vancouver community Health centre 604-904-6200 #241 - 2121 Marine Drive, West Vancouver Serves the residents who live in West Vancouver, Lions Bay, and Bowen Island�

chronic Disease education


Provides diabetes education program, nutritional counselling and footcare program� Clients must be referred by their doctor� Located at the West Vancouver Community health Centre�





Nutritional assessment and counselling can be provided from the local health department� You may also talk to a dietitian at healthLinkBC (call 8-1-1)� the local health department provides free flu clinics every fall for seniors and administers adult, nontravel immunization throughout the year� Call your community health centre for information�

osteoarthritis Service integration System (oASiS) www.oasis.vch.ca 604-904-6177 LGh, 231 east 15th Street, North Vancouver the osteoarthritis service integration system is an assessment, education and referral program that helps people with osteoarthritis self-manage their condition and access support services at any stage

of the disease� the interdisciplinary team is made up of physiotherapists, occupational therapists, nurse clinicians and dieticians who assess the client’s needs, develop an action plan and assist in accessing support services� there is a waitlist for an appointment�

coMMUnity ProGrAMS Alano club of the north Shore www.northshorealano.com 604-987-4141 176 east 2nd Street, North Vancouver Provides a safe, clean and alcohol-free environment for recovery groups�

Alcohol and Drug Addiction Program “Stepping Stones” 604-982-5616 #250 - 145 West 17th Street, North Vancouver Stepping Stones is a holistic day program for addiction and substance abuse� It is also open to people who have a mental illness in addition to substance abuse�

Alcohol and Drug information and referral Service 604-660-9382 Provides 24-hour information and referral to a variety of drug and alcohol counselling, detox, treatment, and support groups for individuals and family members�

Alcoholics Anonymous - central office www.vancouveraa.ca 604-434-3933 Avalon Women’s centre


#300 - 132 east 14th Street, North Vancouver Provides supportive drop-in environment with resources and meetings for women seeking recovery from addiction�

Medical and Surgical Treatment of the Foot • Custom Molded Orthotics for Pain • Private Foot Surgery • Plantar Fasciitis & Heel Pain • Morton’s Neuroma Pain • Ingrown Toe Nails, Plantars Warts • Fabulous Medical Pedicures


Mortons Neuroma or bursitis

Bunions and hammertoes

Ingrown toe nails

High arched feet

Plantar fasciitis and heel spurs

Corns, calluses and warts Flat or low arched feet

Dr. Shenin Mohamed, PODIATRIST Specialized Foot Doctor & Surgeon

604-913-FOOT (3668) 1873 Marine Drive,West Vancouver North Shore 2019 SeniorS Directory 25

heALth AND SUPPort SerVICeS cont� Alzheimer Society of bc resource centre www.alzheimerbc.org 604-984-8348 (North Shore & Sunshine Coast) #212 - 1200 Lynn Valley road, North Vancouver helps those concerned with or facing dementia build the knowledge, skills, and confidence to maintain quality of life� resource centres offer information, educational opportunities, and support groups�

Arthritis Answers Line


Arthritis Society www.arthritis.ca

604-714-5550 1-866-414-7766

trained volunteers provide general information, emotional support, assistance to locate community resources and guidance to access the health care system�

Provides information, education and social support for those with arthritis� raises funds for research, advocacy, community-based self management programs, and public forums�

bc Ambulance Service www.bcehs.ca 604-872-5151 (non-emergency number) the cost of transporting a BC resident (covered by MSP), by ambulance is subsidized by the Province of British Columbia� Where an emergency medical problem requires that you be transported by ambulance, MSP recipients will be billed a user fee of $80� those receiving MSP Premium Assistance may have charges waived by calling 1-800-665-7199� When an ambulance is called to a residence, care facility or patient’s place of employment and transportation is not required or is refused, a response fee of $50 is charged�

bc balance and Dizziness Disorders Society www.balanceanddizziness.org 604-878-8383 Provides information and support for persons with balance, dizziness and all vestibular disorders� the society sponsors talks by professionals, compiles lists of

Your Carriage Awaits...

when you or your loved ones need a helping hand We provide a wide range of support services for seniors; families with children; people with mobility, visual and cognitive challenges; and people recovering after surgery. “Through the door” accompaniment and assistance: Medical appointments Dialysis, eye & cancer clinics Airport, ferry and pleasure trips Social engagements and vacations Shopping, errands and more... In-home support Walker-friendly and Wheelchair Accessible vehicles Alzheimer’s & Dementia support Veterans Affairs Canada approved

Call 604.767.4030 Proudly serving our communities: The North Shore, Burnaby, Vancouver email: marina@drivingmissdaisy.net • http://drivingmissdaisynorthshore.ca/

26 North Shore 2019 SeniorS Directory

heALth AND SUPPort SerVICeS cont� support and information resources and holds meetings in Vancouver and surrounding suburbs each year�

bc bereavement Helpline (bcbH) www.bcbereavementhelpline.com 604-738-9950 Volunteers provide telephone support as well as information and referral to other grief-related resources in the community� Calls are free, confidential and anonymous� 9 am - 5 pm Monday to Friday�

bc emergency Health Services (bceHS) www.bcehs.ca

Provides pre-hospital emergency services and interfacility patient transfers throughout the province and oversees the BC Ambulance Service and the BC Patient transfer Network�

canadian Mental Health Association (cMHA) 604-987-6959 (North and West Vancouver Branch) www.northwestvancouver.cmha.bc.ca #300 – 1835 Lonsdale Avenue, North Vancouver CMhA believes that good mental health is essential to overall health and well-being� Mental health promotion and mental illness recovery-focused programs and services are offered for people of all ages and their families including counselling for people experiencing mild to moderate depression and a chronic illness�

canadian national institute for the blind (cnib) www.cnib.ca 604-431-2121

eye Deal


Support group for people with low vision� the program consists of guest speakers and sharing of information� Meets third Monday of each month from 9:30 - 11:30 am at the West Vancouver Seniors Activity Centre� $2�50 donation�

First Link® Dementia Helpline

604-984-8348 1-800-936-6033

If you are living with dementia or have questions about the disease, call the First Link® Dementia helpline� the helpline, through the Alzheimer Society of BC, assists individuals in building the confidence to maintain quality of life when facing dementia� A trained, caring team of staff and volunteers will answer your call and can provide information and support�

north Shore better at Home Program www.nscr.bc.ca 604-985-7138 Provides seniors 65 or older with basic, nonmedical support in the form of light housekeeping, transportation, assisted grocery shopping, minor home repairs, snow removal, and light yard work� Fees are based on client’s income and ability to pay�

north Shore Disability resource centre www.nsdrc.org 604-985-5371 3158 Mountain highway, North Vancouver Provides residential services, community support, information and advocacy to individuals with disabilities and their families, including assistance with CPPD and PWD applications and reconsiderations�

Works with people experiencing any degree of low vision� help includes counselling, rehabilitation, teaching, orientation and mobility adjustments� Call CNIB Intake Services for information�

Give Mom or Dad the Freedom to Live At Home with First Class Care! • Home Care Assistance is the only senior care company with a Home Care University to train and develop caregiver employees. • Home Care Assistance hires only 1 out of every 25 caregiver applicants. All caregiver employees must have at least two years of experience caring for older adults and have formal training as care aides. • Home Care Assistance boasts a 97 per cent client satisfaction rate and has been endorsed by leading health care professionals.


HomeCareAssistanceVancouver.ca 1861 Marine Drive, West Vancouver North Shore 2019 SeniorS Directory 27

heALth AND SUPPort SerVICeS cont� Pathways Serious Mental illness Society www.pathwayssmi.org 604-926-0856 #205 - 1865 Marine Drive, West Vancouver the support centre offers information on all major mental illnesses as well as personal support to family members�

north Shore Stroke recovery centre www.nssrc.org 778-340-5803 the centre provides post-hospital, peer-based support and continued recovery for stroke survivors and caregivers living in the community� Wellness and independence are the primary goals of this program�

osteoporosis Society of canada www.osteoporosis.ca 1-800-463-6842 Supports people who have, or are at risk for osteoporosis� Works to educate, empower and support individuals and communities in the riskreduction and treatment of osteoporosis�

coUnSeLLinG & SUPPort canadian Hard of Hearing Association (North Shore Branch) www.chha-nsb.com 604-926-5222 Provides support and information for the public through presentations and social programs� Association works closely with other community groups to promote the installation of appropriate equipment in public places� regular meetings on the North Shore, “Sound Advice” workshop and educational presentations� Meetings held at Summerhill, 135 West 15th Street, North Vancouver�

cancer connection (Canadian Cancer Society) www.cancer.ca


Wherever you are in BC or Yukon, support from trained Cancer Connection volunteers is available to any adult with cancer or their family�

Parkinson Society, british columbia www.parkinson.bc.ca 604-662-3240 Provides education, events, and groups which provide social time to exchange experiences and ideas for patients, family and friends� A caregivers group is held on the fourth Wednesday of every month from 1:30 - 3 pm at Amica, 659 Clyde Avenue, in West Vancouver�

caregiver Support Program www.nscr.bc.ca 604-982-3320 For those who provide emotional or practical support to an adult friend or family member with health issues� Learn how to access health care and community services, take the time to care for yourself, and increase your confidence in your caregiving skills� Join us in a respectful, encouraging environment of shared learning� Workshops and groups are relevant for new caregivers and those who have been in this role for some time�

clinical counsellors www.bc-counsellors.org


the BC Association of Clinical Counsellors has a referral system accessible by phone or internet�

( 604.720.8845 Everything we do is driven by our mission and values: to enhance the lives of aging adults and to treat everybody like a member of our own family.

We offer the following home care services: • Companionship & Meal Preparation • Live In & Out Care

• Personal Care • Hospital Care Recovery • Dementia Care

• Home Support • Respite Care • Overnight Care

Call for FREE In-Home Care Assessment

northvan@justlikefamily.ca • www.justlikefamily.ca Proudly Canadian Locally Owned

28 North Shore 2019 SeniorS Directory

heALth AND SUPPort SerVICeS cont� companioning community care Program www.familyservices.bc.ca 604-985-8713 this community volunteer program offers free on-site and in-home support for adults living with life-limiting or chronic illness, grief or disability, as well as their caregivers� Services include weekly supportive home visits and walking companionship, an eight-week grief support group, restorative yoga and a relaxation circle to promote well-being and stress relief through guided meditation, gentle touch and energy modalities�

Family Services of the north Shore www.familyservices.bc.ca 604-988-5281 Clinical counsellors provide confidential support to help meet life’s challenges (fees based on sliding scale), including support programs in home and through groups� Discover ways to boost your sense of well-being and positively impact your quality of life�

Living Systems counselling www.livingsystems.ca 604-926-5496 offers Bowen Family Systems therapy to couples and families experiencing difficulty adjusting to some aspect of life� Fees charged on a sliding scale�

Lower Mainland Grief recovery www.lmgr.ca 604-696-1060 Program of education and group discussion offered over a six week time period� ongoing support group may follow the initial program depending on the need of the participants� evening meetings are offered at various times throughout the year� there is a registration fee, however if there is financial need, subsidies are available� Programs offered in three locations in Vancouver�

Don’t let aging stop you from living your BEST life!

We offer a Wide variety of daily living aids and home healthcare equipment.

1863 Marine Drive, West Vancouver | 604-912 0106 | www.AdvancedMedicalBC.ca Sales • Rentals • Repairs • Installations North Shore 2019 SeniorS Directory 29

heALth AND SUPPort SerVICeS cont� Self-Management Programs www.selfmanagementbc.ca 604-940-1273 toll Free: 1-866-902-3767 Free six-week programs that provide practical suggestions to help overcome everyday obstacles to people with chronic health conditions by providing tools, tips and strategies to help you get more out of life� Program also provided online� Programs are also available that address chronic conditions, chronic pain, diabetes and arthritis/fibromyalgia, and “Active Choices,” a personal telephone-support program to encourage regular physical activity� Supported by the Province of BC�

Seniors Peer Support, nSnH www.nsnh.bc.ca 604-983-6490 trained volunteers meet on a one-to-one basis with North Shore seniors to address challenges in relation to aging, relocation, loneliness, bereavement, retirement, relationships, etc�


30 North Shore 2019 SeniorS Directory

Confidential emotional support is free of charge� Languages spoken include english and Farsi, with access to Spanish and German� regional member of Seniors Peer Counselling BC�

MeDicAL eQUiPMent AnD SUPPLieS Adaptive clothing


For a list of adaptive clothing suppliers call Seniors one Stop information line at the number above�

Aids to independent Living (A Canadian Red Cross Society Program) www.redcross.ca 604-270-4224 ext. 216 Provides free loans of equipment including hospital beds and lifts� A financial eligibility test considers both monthly income and savings� An application is needed from your community health occupational therapist or a physiotherapist�

heALth AND SUPPort SerVICeS cont� capilano community Services Society– red cross Health equipment Loan Program www.capservices.ca 604-988-7115 Lends medical equipment, wheelchairs etc� for up to three months by donation� Depends on availability� Must have referral from a health care professional stating type and/or size of equipment needed, height and weight of client�

telus relay Service Assistance www.telus.com 1-800-855-0511 the telus relay Service provides specially trained operators to relay conversations by teletypewriter (ttY), Voice Carry over (VCo) or hearing Carry over (hCo)� telus relay Service offers free local calling�

Voice to tty tty to Voice tty to tty

1-800-855-0511 711 1-800-855-1155

Western institute for the Deaf and Hard of Hearing www.widhh.ca 604-736-7391 Communication Aids Department and Showroom, of this not-for-profit organization, provides information, a hands-on display and rentals of assistive listening devices, signaling devices, telephone and television devices and ttYs� offers “Lend-An-ear” Loaner hearing Aid program, providing reconditioned hearing aids at nominal cost to individuals� Also offers a full service hearing clinic including hearing tests, evaluation and sales of new digital hearing aids, and speech reading classes� employment counselling services also available�

Enhancing your quality of life is our goal with Ostomy supplies. The North Shore’s Ostomy Centre 604-985-1481 • www.daviesrx.com Pharmacy

1401 St. Georges Ave, North Vancouver

Personalized service - it’s our commitment to you. SERVING THE COMMUNITY SINCE 1973

North Shore 2019 SeniorS Directory 31

hoUSING SerVICeS HoUSinG For SeniorS the following is a listing of housing for seniors on the North Shore which rent for less than market value� BC housing units rent for 30 per cent of household income� other housing providers have their own criteria for setting rental rates� Separate applications need to be made to each housing provider� housing placements are based on a variety of criteria so it is difficult to predict how long an applicant will wait� Different housing providers have different criteria� Some complexes accept those aged 55 on a fixed income, low income or disability pension� others will only accept persons aged 65 and over� Call Seniors one Stop at 604-982-3302 for a brochure� For information on assisted living or residential care, please see pages 21 - 22�

bc Housing www.bchousing.org


#101 – 4555 Kingsway Avenue, Burnaby



245 east 3rd Street - Applications: #200 - 951 east 8th Avenue, Vancouver

**capilano House


**chelsea north


(BC housing application) 1551 Bridgman Avenue (BC housing Application) 121 West 15th Street

**Grant Mcneil Place


Kiwanis Lynn Manor


Kiwanis St. Andrews


Kiwanis towers


Lions Plaza


(BC housing Application) #202 - 236 West 1st Street and #203 - 237 West 2nd Street 2555 Whiteley Court

1480 St� Andrews Avenue 170 West 2nd Street 800 Apex Avenue

**Manor House


**Mount Seaview


Quay View Housing


**Saint Andrews Place


(BC housing Application for subsidy) 145 West 5th Street (BC housing Application) 885 West 16th Street 150 West 2nd Street

(BC housing application) 95 St� Andrews Avenue

Silver Lynn Apartments 1335 east 27th Street

**twin towers

(BC housing application) 172 east 2nd Street

604-904-4400 604-433-2218

Your Mobile Hearing Aid Clinic

since 2009

Do you or your loved one have a difficult time getting to a hearing clinic? We offer a variety of services including hearing testing and hearing aid fittings all done in the comfort of your own private home, care facility or hospital. MOBILE HEARING CLINIC

778.340.1101 | www.hearathome.ca 149-1233 Lynn Valley Road, North Vancouver

32 North Shore 2019 SeniorS Directory

heALth AND hoUSING SerVICeS SUPPort cont� SerVICeS cont� Zajac norgate House 1280 West 16th Street


(BC housing application) 1475 esquimalt Avenue

**Klahanee Park 604-433-2218

or 604-922-5220

Kiwanis court


Kiwanis cypress


Kiwanis Manor


2151 Gordon Avenue 999 21st Street 959 21st Street


975 21st Street

WEST VANCOUVER capilano towers

Kiwanis terrace

(BC housing application) 380 Klahanie Court


or 604-986-8553

**Libby Lodge


**Sunnyside Manor


(BC housing application) 6645 Nelson Avenue (BC housing application) 1495 esquimalt Avenue **

a single application can be used for any/all of these residences�

North Shore 2019 SeniorS Directory 33

hoUSING SerVICeS cont� HoUSinG ProGrAMS AnD SerViceS

residential tenancy branch www.rto.gov.bc.ca 604-660-1020

cooperative Housing Federation of bc www.chf.bc.ca 604-879-5111 Members own the cooperative housing development collectively and pay a monthly housing charge for units from the cooperative� An initial share must be purchased� For a list of cooperative developments go to the above website or call Seniors one Stop at 604-982-3302�

Home Adaptations for independence Program (HAFi) www.bchousing.org/housing-assistance 604-433-2218 Financial assistance to help low-income seniors and people with disabilities modify their home environment to enable them to continue to live independently� Adaptations include items such as handrails, ramps, walk-in showers, bathtub grab bars and seats� Assistance up to $20,000 in the form of a grant or forgivable loan is available for home owners and landlords/tenants who meet the eligibility requirements�

Lookout Housing and Health Society www.lookoutsociety.ca 604-982-9126

A provincial government agency that provides information to landlords and tenants about their rights and responsibilities� the branch also helps to resolve disputes related to tenancy, such as claims for damages to premises, return of security deposits or disputing an eviction notice�

Senior citizen’s repair Service 604-529-1100 604-438-6990 Provides low-cost, minor house repairs and maintenance to seniors and people with a disability living on fixed incomes in their own homes� hours: Monday to Friday 9 am to noon�

Seniors at Housing risk Program 604-723-9404 Provides assistance in finding housing for seniors who are homeless or at imminent risk of homelessness� Program delivered by hollyburn Family Services�

Seniors Services Society 604-520-6621 www.seniorsservicessociety.ca Provides information on a wide range of housing options for seniors in the lower mainland and outreach support to those seniors who are homeless or at risk of homelessness across the lower mainland�

North Shore Shelter: 705 West 2nd Street, North Vancouver Short term emergency housing for adults 18 and older�


We are here to help you move your home

The Steps Forward handles EVERYTHING required to get you the best value for your current home and transitioned into your new home, safely & efficiently. We even meet and greet every person that enters your home during our time with you! Has the decision been made to sell the cherished family home?

Overwhelmed and unsure of where to start art and who to call first?

Unsure of what companies ompanies to trust or who to let into your home?

Alone or helping your parents with the move but are too busy or live too far?

Full list of services available at www.thestepsforward.ca or call 604-256-3036 34 North Shore 2019 SeniorS Directory

heALth AND hoUSING SerVICeS SUPPort cont� SerVICeS cont� Shelter Aid for elderly renters (SAFer) www.bchousing.org 604-433-2218 the SAFer program helps make rents affordable for BC Seniors with low or moderate incomes by providing direct financial assistance� You may be eligible for SAFer if you meet all of the following conditions: you are age 60 or older; have lived in BC for the full 12 months immediately preceding your application; you and your spouse (with whom you are living) meet the citizenship requirements; you pay more than 30% of your gross (before tax) monthly household income towards the rent for your home� the amount of subsidy you receive depends on the amount of your rent and on your monthly income�

SeniorS’ SUPPortiVe HoUSinG Supportive housing is independent housing with a combination of onsite supports available to residents including: a private living space, monitoring or emergency response, at least one meal per day, housekeeping, and recreational activities� A limited amount of support is provided by Vancouver Coastal health to residents of Anavets, Sunnyside, and twin towers where a coordinator facilitates programs such as meals, exercise, mental fitness, podiatry, nursing clinics, support, and information�

PRIVATE SUPPORTIVE HOUSING For a list of private supportive living residences, please contact the Seniors one Stop program at 604-982-3302�

tenant resource & Advisory centre (trAc) www.tenants.bc.ca 604-255-0546 Non-profit organization which provides information on tenants’ rights in the areas of evictions, repairs, security deposits, rent increases, and arbitration hearings�

Moving? Trusted Professionals since 1961

Moving the Greater Vancouver community for over 50 years.

Call for a frEE ESTIMaTE Three-time Winner N.V. Chamber of Commerce Business Excellence award



SINCE 1973

LICENSED • BONDED • INSURED 1550 Bay Street, North Vancouver

North Shore 2019 SeniorS Directory 35

INForMAtIoN SerVICeSSerVICeS cont� heALth AND SUPPort bc211 www.bc211.ca


Provides multilingual, 24-hour/7-days-a-week information about community, social and government services in BC, as well as access to the red Book online (a searchable database)�

“Do not call List” for telemarketers www.lnnte-dncl.gc.ca 1-866-580-3625 to add your phone number to the “Do Not Call List” for telemarketers, call 1-866-580-3625 and follow the prompts�

HealthLink bc www.healthlinkbc.ca


Call to talk to a registered nurse, pharmacist, exercise professional or dietitian for help with any health concern, any time of the day or night� Learn when you can treat a problem safely at home, or when you need to see a doctor, or go to the emergency room� the service is available for those who are deaf or hearing impaired by calling 711, and multilingual translation is also available�

information north Shore www.nscr.bc.ca


#201 - 935 Marine Drive (2nd floor, Capilano Mall), North Vancouver Provides drop-in and telephone information and referral to community services on the North Shore and the lower mainland� An online directory of North Shore agencies, organizations and services is available on the website� A wide variety of free brochures are available in the office�

Lionsview Seniors Planning Society www.lionsviewseniorsplanning.com 604-985-3852 Acts as a strong voice for seniors on the North Shore through research, planning and education� Promotes the participation of seniors in the ongoing coordinated planning and delivery of health, social and other activities that affect their quality of life on the North Shore� Lionsview hosts the Services to Seniors Coalition and the Seniors Planning table for the North Shore� email: lionsview@telus�net�

nidus Personal Planning resource centre & registry www.nidus.ca info@nidus.ca Nidus provides information and assistance with planning for incapacity, end-of-life and other life situations� A representation Agreement is the only legal document for authorizing someone to make health and personal care decisions on your behalf� It can also cover routine financial affairs� Nidus also has information about the enduring Power of Attorney, a common legal document for routine and broader financial and legal affairs� refer to website for details�

north Shore Women’s centre www.northshorewomen.ca 604-984-6009 131 east 2nd Street, North Vancouver Provides confidential, free information and referrals to a variety of services� has a drop-in centre, a legal clinic, a resource library with resources on topics of interest to women, public access computers, and offers support groups and workshops throughout the year�

Your Safety and Comfort is our Number One Priority

SAFE CARE provides your loved one with the Best Home Care Services: Post Hospital Care Alzheimer Care Palliative Care Respite Care

Mobile Foot Care Live-In Caregiver Personal Care Meal Preparation

Medication Reminder Homemaking Transportation

ICBC Claims Accepted • DVA Provider •

Call 60 for FRE4E-945-5005 -Hom ConsultIn ation e


36 North Shore 2019 SeniorS Directory

INForMAtIoN heALth AND SerVICeS SUPPort cont� SerVICeS cont� office of the Seniors Advocate www.seniorsadvocatebc.ca 1-877-952-3181 Monitors seniors’ services and issues in BC, and makes recommendations to government and service providers to address systemic issues� Provides information and referrals for individuals who are navigating seniors’ services in the areas of health care, housing, income supports, personal supports and transportation, and tracks their concerns�

Seniors one Stop information Line www.nscr.bc.ca 604-982-3302 Provides information about and referral to North Shore services such as health, transportation, housing, financial, legal, recreation, education and volunteer opportunities� Assists with basic forms for pensions, housing, SAFer etc� hours: Monday to Friday 9 am 4:30 pm� Volunteers are in the office for two to four hours each day, and will return voicemails within one business day if not available�

Service bc Hearing Impaired (TDD): www.servicebc.gov.bc.ca

604-660-2421 604-775-0303

Can assist you in contacting a provincial government program, service or person� If the government number you have to call is long distance and within BC, the operator will put you through free of charge� hours: Monday to Friday, 7:30 am - 5 pm

Service canada Hearing Impaired (TTY): www.canada.ca

1-800-622-6232 1-800-926-9105

Callers can inquire about pension benefits, how to apply for the hSt/GSt credit or a social insurance number, get information about passport applications

and taxes, locate their Member of Parliament and get general information about federal government programs and services� (1-800-o-CANADA)


When you make the ultimate gift to Lions Gate Hospital Foundation, you give your family, friends and community the gift of better health care. A gift in your will can be used to: • Purchase life-saving equipment • Improve patient comfort • Enhance staff education Start planning your life-changing legacy today. Please contact: Sandi London Donor Relations Manager Tel 604.984.5857 Email sandi.london@vch.ca

North Shore 2019 SeniorS Directory 37

LeGAL reSoUrCeS & PerSoNAL SeCUrItY AbUSe AnD neGLect reSoUrceS If you, or someone you know, is experiencing harm or mistreatment, (this may include intimidation, humiliation, fraud, misuse of power of attorney, invasion of privacy; failure to provide necessary care etc�), contact one of the following resources�

PoLice eMerGency nUMber


non eMerGency nUMberS: north Shore community response network www.bccrns.ca the North Shore CrN is a network of service providers and community members who provide education and prevention of the abuse and neglect of vulnerable adults� Coordinator: Kari Chambers email: northshorecrn@gmail�com

north Shore crisis Services Society 604-987-0366 24 Hour Women’s Support Line 604-987-3374 24 Hour Information in other languages 1-800-563-0808 Police – north Vancouver Non-emergency number Police – West Vancouver Non-emergency number

604-985-1311 604-925-7300

Public Guardian & trustee (financial abuse of vulnerable adults) 604-775-1007

providing legal services including: • Wills & estate planning • probate & estate Administration • real estate

Services offered in • business & Commercial Law Italiano, Français, 中文, Deutsch • Litigation & business Disputes 200 – 879 Marine Drive • Motor Vehicle & personal Injury North Vancouver AboVe ShopperS Drug MArt • employment Law

604.984.3646 | www.lakeswhyte.com 38 North Shore 2019 SeniorS Directory

LeGAL reSoUrCeS & PerSoNAL SeCUrItY cont� reAct Adult Protection, VcH 1-877-reAct99 www.vchreact.ca 1-877-732-2899 604-904-6173 (Monday to Friday 9 am - 4:30 pm) this program receives reports, provides consultation, and coordinates responses to adults who are abused, neglected or self-neglected� these people may be unable to seek support and assistance on their own due to restraint, physical or mental limitation or illness, disease, injury or other conditions that affect their ability to make decisions about the abuse and neglect� referrals to this program will be responded to in accordance with the Adult Guardianship Act� referrals may come from professionals or community members� referral sources are kept confidential� For people with disabilities please contact Community Living BC 604-660-3323 or 1-877-660-2522� If you believe it’s an emergency, please call 911�

Seniors First bc

(formerly known as BC Centre for Elder Advocacy and Support)


#150-900 howe Street, Vancouver


Seniors Abuse and information Line (SAiL) 604-437-1940 toll free 1-866-437-1940 8 am - 8 pm daily (except statutory holidays) Language interpretation: Available 9 am - 4 pm, Monday to Friday SAIL is a safe place for older adults, and those who care about them, to talk to someone about situations where they feel they are being abused or mistreated, or to receive information about elder abuse prevention� • Seniors Reaching out to Seniors Program offers free workshops on elder abuse, powers of attorney, joint bank accounts and representation agreements, frauds and scams, bullying between

An unforgettable memorial takes planning. When you plan ahead, you can design every detail of your own final tribute. That way, your loved ones won’t have to guess what you would have wanted, and you’ll have true peace of mind. When you’re ready to get started, we can help.

BOAL CHAPEL & MEMORIAL GARDENS First Memorial Funeral Services 1505 Lillooet Rd., North Vancouver, BC V7J 2J1



A division of Service Corporation International (Canada) ULC.

North Shore 2019 SeniorS Directory 39

LeGAL reSoUrCeS & PerSoNAL SeCUrItY cont� conSUMer Protection bc identification card (bciD)


125 east 13th Street, North Vancouver BCID cards are very useful if you are not a driver and do not have a driver’s license� take one piece of primary identification and one piece of secondary identification to the Driver’s Licensing office� Pay the BCID card fee ($15 for those over 65 and free to those giving up their license) and have your photo taken� Your new card will be mailed within 4-6 weeks� Valid for 5 years�

bc Securities commission: investright for Seniors 604-899-6854 www.investright.org or 1-800-373-6393

older adults in communal settings, residential tenancy for older adults and government benefits for older adults� • Victim Services Program Provides information, support and referrals to people age 50+ who are victims of abuse, including family and sexual violence and anyone who has witnessed the abuse of an older adult�

VictimLinkbc www.victimlinkbc.ca


operates 24/7 and provides confidential, multilingual information and referral services to victims of crime and immediate crisis support to victims of family and sexual violence�

Free Legal Consultations for Adults 55+, once a month: Monthly on the 4th Tuesday 10am-2pm North Shore Community Resources Capilano Mall, 2nd floor 201-935 Marine Drive, North Vancouver Call 604.336.5653 to book an appointment

through Investright, the BC Securities Commission offers independent, unbiased information to help seniors avoid fraud and make informed investment decisions� It can also help family and friends recognize the warning signs that someone they love is the target of fraud, or dealing with investment losses� Speak to someone in the BCSC Inquiries group, 8:30 am - 4 pm, or visit www.InvestRight.org online 24/7�

consumer Protection bc www.consumerprotectionbc.ca 1-888-564-9963 offers information and services to help consumers handle unscrupulous business practices� regulates travel agents, cemeteries and funeral services, debt collection agencies, telemarketing, home inspections and bailiffs� hours: Monday to Friday: 8:30 am - 4:30 pm

SeniorS AbuSe And info Line 8 am to 8 pm – 7 days a week Call 604.437.1940 neW! TriAL PrePArATion CLiniCS for SeniorS Call 604.336.5653

We also offer legal consultations in New Westminster, Richmond, Surrey, North Vancouver and Vancouver. Learn more at www.SeniorsFirstBC.ca

40 North Shore 2019 SeniorS Directory

LeGAL reSoUrCeS & PerSoNAL SeCUrItY cont� criMe PreVention AnD coMMUnity PoLicinG

clicklaw www.clicklaw.bc.ca

the Community Policing Centres operate various programs for the residents of the City and District of North Vancouver� these programs include Business Link, Speed Watch, Graffiti eradication and Citizens’ Crime Watch�

Dial-A-Law www.dialalaw.org

north Vancouver rcMP community Policing 604-969-7423 147 east 14th Street, North Vancouver

Lower Lonsdale community Policing centre 604-969-7464 112 east 3rd Street, North Vancouver

District crime Prevention centre 604-990-2342 North Vancouver District hall, 355 West Queens Road, North Vancouver

A website that provides legal information, education, and help for British Columbians�


A library of pre-recorded tapes and on-line resources gives legal information about laws in B�C� Available 24 hours a day, seven days a week�

Lawyer referral Service


Legal Services Society www.legalaid.bc.ca


this service provides the name of a lawyer in private practice in BC who will give you an initial interview lasting up to 30 minutes for $25�00 + tax (to establish whether you have a case)�

Non-profit organization provides legal information, advice, representation, legal aid services to residents of BC with low incomes�

LeGAL SerViceS Access Pro bono Society of bc www.accessprobono.ca 604-878-7400 1-877-762-6664 Several North Shore Locations Pro bono lawyers provide summary legal advice to low- and modest-income individuals on a wide range of legal issues, including family, immigration, criminal, and civil law (such as debt, employment, welfare and housing)� Same eligibility guidelines that are used for legal aid apply� An appointment is needed� See website for a useful guide to help you communicate with a lawyer�

Mylawbc www.mylawbc.com

this website has four guided pathways to assist people to make a will, write a separation agreement, make a safety plan, or deal with foreclosure�

north Shore community resources Legal Services 604-985-7138 #201 - 935 Marine Drive (2nd floor, Capilano Mall), North Vancouver offers legal information, support, referral and advocacy services for low-income residents of the North Shore�

It’s a Family Affair The McKenzie Family is a Third Generation Family Funeral Service

200-100 Park Royal South, West Vancouver, B.C.

Specializing in


www.mckenziefuneralservices.com info@mckenziefuneralservices.com

Owners George & Mildred McKenzie

Cremations, Celebrations of Life Planning, Burial Services, Memorials, and End of Life Planning

We’re All About Family, & Have Been for Three Generations North Shore 2019 SeniorS Directory 41

LeGAL reSoUrCeS & PerSoNAL SeCUrItY cont� north Shore Women’s centre Legal Program www.northshorewomen.ca 604-984-6009 131 east 2nd Street, North Vancouver Female family law lawyers provide private legal information and advice consultation for one hour on family law issues (separation, divorce, division of assets/property) for women� Intake necessary� Call for appointment: Monday to thursday 9:30 am - 3 pm�

Public Guardian & trustee www.trustee.bc.ca


the Public trustee’s office gives information on Power of Attorney, representation Agreements and Committee of the estate to people wishing to ensure proper help for those who cannot manage their finances on their own�

Seniors First bc – SAiL Legal Programs 604-437-1940 • Legal Advocate: government benefits, pensions and appeals, residential tenancy issues and debt� • Elder Law Clinic: financial exploitation, incapability, guardianship, institutional care and abuse, wills, small claims court preparation�

Seniors First bc - north Shore Legal consultations 604-336-5653 north Shore Provincial court House – Legal Aid 604-980-7000 200 east 23rd Street, North Vancouver hours of operation: tuesday to thursday: 9 am - 2:30 pm� No appointment needed� take all documents to prove financial eligibility� For criminal and family law cases only�

Legal consultations for seniors are offered without charge by experienced lawyers through Seniors First BC on the fourth tuesday of every month from 10 am – 1:30 pm at the North Shore Community resources office at Capilano Mall� For an appointment, call 604-336-5653�

Wills. Estate Planning. Probate. This is what we do.

604-230-1068 www.westcoastwills.com info@westcoastwills.com 42 North Shore 2019 SeniorS Directory

LeGAL reSoUrCeS & PerSoNAL SeCUrItY cont� Silver Harbour Seniors’ centre Seniors’ Legal Advice & referral clinic 604-980-2474 144 east 22nd Street, North Vancouver Free confidential half-hour appointment with a lawyer who may give advice and/or referral for more assistance� thursdays only by appointment�

Ubc Law Student’s Legal Advice Program (at North Shore Neighbourhood House) 604-822-5791 offers free legal advice to those who cannot afford a lawyer� eligibility based on income� help with simple wills and estates, small claims, criminal (no risk of jail), WCB, social assistance, landlord/tenant, human rights, consumer, employment insurance, debts� Nothing dealing with real property� Appointments take place during the school term� More frequent appointments during the summer� Call for an appointment�

Identification Bracelets can be purchased at drug stores, large department stores or jewelry stores� Can be engraved with the telephone number of the person plus a second contact number�

MedicAlert® Safely Home® 1-855-581-3794 www.medicalert.ca/safelyhome Safely home®, a nation-wide program originally developed by the Alzheimer Society of Canada, is now available through MedicAlert Foundation Canada� Personal information and a hotline number are engraved on a MedicAlert bracelet that’s worn by a person with dementia� Should they ever go missing, first responders can quickly identify them by calling the MedicAlert 24-hour emergency hotline�

MonitorinG SerViceS For information on the private companies which provide monitoring services, please contact the Seniors one Stop program at 604-982-3302�

canadian Medic Alert Foundation www.medicalert.ca 1-800-668-1507 Supplies necklaces or bracelets with the MedicAlert emblem that will alert health care professionals of your medical condition in the event of an emergency� Keeps a 24-hour medical record on members for immediate access by doctors, hospitals and ambulance paramedics� Membership is $60/year plus the cost of the medical identification product which start at $39 (one time cost)�

Join Us for oUr supporting and encouraging the well-being of adults 55 plus

seniors Programs

silver Harbour offers over 70 programs and services for local seniors. Let us help you keep fit, expand your mind, develop your creativity, and enjoy life.

144 East 22nd St, N Van • 604-980-2474 • silverharbourcentre.com North Shore 2019 SeniorS Directory 43

MeAL ProGrAMS & ShoPPING Food Hub – north Shore 604-987-8138 (NS Neighbourhood House) Partners with Greater Vancouver Foodbank to distribute food every Wednesday from 9 - 11 am (with the exception of income assistance cheque-issue day)� Free soup and buns served on Food Bank days� Proof of residency required�

Harvest Project www.harvestproject.org


1073 roosevelt Crescent, North Vancouver Provides food, clothing and client care services for those at risk of homelessness� Focus is to work with clients to set goals, direct them to appropriate support services and assist in rebuilding their lives�

Quest Food exchange www.questoutreach.org


167A 1st Street east, North Vancouver Quest Food Exchange is a not-for-profit organization that recovers quality surplus food and redistributes it to those in need through not-for-profit grocery markets. Quest partners with local community resources to help clients access healthy, affordable food in a dignified manner, and a safe and welcoming environment� the not-for-profit grocery markets are not open to the general public� they are a resource for those needing assistance accessing healthy and affordable food� Clients are referred by a social service agency� the grocery market model focuses on transitioning individuals from dependence to self-sufficiency� Call for hours�

Vancouver coastal Health nutrition counselling 604-984-5752 press 3 Nutritional assessment and counselling can be provided by the local health department� Another source of information is healthLinkBC at 8-1-1�

Hot MeALS in tHe coMMUnity congregate Meal Program “Diners’ club” 604-904-6483 A three course hot meal is offered at a number of North Vancouver locations on various days of the week at 5 pm for only $7�00� A lunch ($5�00) is also served on Wednesdays at noon at Mollie Nye house, 940 Lynn Valley road�

John braithwaite community centre www.jbcc.ca 604-983-6471 145 West 1st Street, North Vancouver Soup and sandwiches served on Wednesdays, and hot meals on Fridays, 11:45 am - 1 pm� Cost is $6�30�

north Shore Volunteers for Seniors www.nsvs.ca 604-922-1575 275 21st Street, West Vancouver tuesday: Bridge and luncheon at noon� Wednesday: Scrabble and luncheon at noon�

Parkgate community centre www.myparkgate.com 604-983-6350 3625 Banff Court, North Vancouver Soup & sandwich Wednesday 11:30 am - 12:30 pm� Cost is $8�00/$6�00 for Seniors Centre card holders� Diner’s Club meals on tuesday 5 - 6 pm: $7�00� Call 604-904-6483 the day before to reserve� Parkgate bus service can also pick up clients free of charge� request transportation when you reserve�

St. Andrews United church 604-985-0408 1044 St� Georges Avenue, North Vancouver Free community lunch thursdays at noon (except August and Dec� 26)� St� Andrews also offers free community dinners on Fridays at 6 pm� Call for dates�

Silver Harbour Seniors’ Activity centre www.silverharbourcentre.com 604-980-2474 144 east 22nd Street, North Vancouver Full course, hot meal available ($10-12) Monday to Friday 11:45 am - 1 pm� Soup/sandwiches: 11:30 am - 1 pm� Light refreshments available Monday to Friday 9:30 am - 2:30 pm� takeout available�

44 North Shore 2019 SeniorS Directory

MeAL ProGrAMS & ShoPPING cont� West Vancouver Seniors’ Activity centre 604-925-7280 695 21st Street, West Vancouver Cafeteria open: Mon/Wed/Fri: 9 am - 3:30 pm; tue/thu: from 9 am - 7 pm (hot food served from 11:30 am – 1:30 pm and 5 – 7 pm)� hot lunches everyday: 11:30 am - 1:30 pm Sat/Sun: 10 am - 2 pm

Salvation Army: Frozen Meals www.northshoresalvationarmy.com 604-988-7225 105 West 12th Street, North Vancouver open Monday to Friday from 9 am - 5 pm� the cost is $2 for soup, $4-5 for entrées� Call ahead to order or drop in� Delivery available� Call Seniors one Stop at 604-982-3302 for a list of private companies that deliver�

MeALS At HoMe north Shore Meals on Wheels www.northshoremealsonwheels.org 604-922-3414 A volunteer service which delivers meals to ill, disabled, or elderly North Shore residents who are unable to prepare nutritious meals for themselves� Meals are delivered Mondays, Wednesdays and Fridays between 11:30 am and 1 pm� office hours: Mon/Wed/Fri 8:30 am - 1 pm�

SHoP by PHone Dairyland Foods www.morethanmilk.ca


offers a wide variety of products including dairy, coffee/tea, bread, bacon, cookies, soap, organic food and more� orders taken: Monday to Friday, 8 am - 3 pm� Delivery once/week depending on neighbourhood�




• All airfare, taxes and fuel surcharges • Home pick-up from many Canadian cities • Carefully selected accommodations • Most meals, highlighting local flavour • Plenty of unparalleled sightseeing (as advertised) • Health and cancellation insurance • All tipping and taxes for hotels, guides etc. • Experienced professional tour managers


Call for a free brochure 604-647-0100 OR 1-800-268-3492 www.seniordiscoverytours.ca North Shore 2019 SeniorS Directory 45

MeAL ProGrAMS & ShoPPING cont� Stong’s express www.stongs.com


Minimum $50 order; delivery charge is $10.99; North Shore deliveries 1 – 4 pm, 7 days per week� Bowen Island 1 – 4 pm thursday and Friday� Cut off time for next day delivery is 10 pm�

SHoPPinG DiScoUntS For SeniorS Many businesses offer discounts to seniors� For more information, please contact the Seniors one Stop program at 604-982-3302�



Marketplace iGA

capilano community Services Society – Seniors’ Hub www.capservices.ca 604-988-7115


150 West esplanade, North Vancouver Orders under $50: delivery charge of $15; orders over $50 are delivered free� orders taken: tuesdays 8 - 10 am� Delivery Wednesday�

Queensdale Market


3030 Lonsdale Avenue, North Vancouver Minimum order: $25. Delivery charge of $15; Orders taken: tuesdays and Wednesdays 9 am - noon� Same day delivery�

thrifty Foods Sendial Program www.thriftyfoods.com 1-800-667-8280 845 Marine Drive, North Vancouver to register call the above number or visit the website� Sendial is a shopping, home delivery service for customers with an age-related frailty, medical condition, or permanent or temporary disability preventing them from shopping in-store without assistance�

“Shopping with Doris” – North Vancouver clients are accompanied door-to-door for their shopping needs� escorts can be provided if required� Monday: Capilano Mall shop & walk: 1 – 2:30 pm tuesday: grocery shopping at Save-on Foods plus an optional stop at Capilano Mall: 12 – 1:30 pm Wednesday: Capilano Mall shop & walk: 10:30 am – noon



those registered with handyDArt may call and make a booking for a trip to a grocery store� Clients must arrange for the store to deliver groceries� handyDArt allows two bags per person� Drivers do not carry bags�



Minimum $35 order for free delivery� orders taken: Monday & Wednesday 8:30 - 11 am� Next day delivery�

SENiorS PEEr SuPPort Emotional support for Seniors who are facing changes and challenges in their lives

North Shore Neighbourhood House Many of our seniors’ programs take place at the John Braithwaite Community Centre, including Seniors Peer Support, social programs, fitness, visual arts, lunches, drop-in games, music jam, bus trips and more. No membership is required!

www.nsnh.bc.ca | 604-983-6496 46 North Shore 2019 SeniorS Directory

Grief, loss, loneliness, health concerns, caregiver stress, relocation, decision-making, resources, making new friends, connecting with community programs

604-983-6490 Free 1-1 confidential support

SoCIAL, eDUCAtIoN & reCreAtIoN ProGrAMS community integration Services Society www.gociss.org 604-986-1511 Provides community-based programs for developmentally disadvantaged people 45 years or older� Participants are integrated both socially and physically through recreation, leisure, education and vocational opportunities�

eldercollege www.nseldercollege.org


elderCollege, a not-for-profit society, offers affordable, intellectually stimulating, general interest courses in a broad range of topics� From archaeology to zoology and everything in between, our courses emphasize learning for enjoyment� With locations across the North Shore, lifelong learners enjoy a rich selection of classes in the Spring and Fall� Full details are on our website or call for more information� Come learn with us!

north Shore connexions – the Summit www.nsconnexions.org 604-904-0842 the Summit program provides leisure programs for seniors with developmental disabilities� the program focuses on accessibility and integration in the community� Programs are run at various seniors’ centres in North and West Vancouver� Conversation groups, fitness programs, and sing-alongs are offered� All seniors from the community are welcome to access the Summit Drop-In Centre� Seniors that would like to participate in adaptive programming, focused on socialization rather than skills, please call for a program guide� Senior volunteers are welcome�

north Shore Keep Well Society www.keepwellsociety.ca 604-988-7115 ext. 27 these free programs for seniors take place weekly in various locations� Activities include mild exercises, blood pressure monitoring, massage (shoulder, hand and foot), nutrition counseling, medication awareness, speakers and social events� Call the above number for program times across the North Shore�

north Shore Multicultural Society www.nsms.ca 604-988-2931 offers various programs and services for immigrant seniors� Government sponsored (free): english language program for adults (Mosaic/NSMS), Seniors’ Social Club (Farsi & Mandarin) and Seniors’ Bridging Program and low-cost fee for service english language classes� Provide information, orientation and referral services in Farsi, Korean, Tagalog, Mandarin and Cantonese� Immigrant seniors programs and services are available throughout the year� For information about current programs please contact the number above�

road Scholar www.roadscholar.org


A not-for-profit educational organization which offers more than 5,500 educational tours in 150 countries� Alongside local and renowned experts, experience indepth learning opportunities, from cultural tours and study cruises to walking, biking and more�

Connecting Community. Sharing Knowledge. Inspiring Stories.

Books eBooks DVDs Talking Books Home Library Services Free Programs Technology Assistance & more! Lynn Valley Library

1277 Lynn Valley Rd. 604-984-0286

Parkgate Library 3675 Banff Crt. 604-929-3727

Capilano Library

3045 Highland Blvd. 604-987-4471

www.nvdpl.ca North Shore 2019 SeniorS Directory 47

SoCIAL, eDUCAtIoN & reCreAtIoN ProGrAMS cont� Simon Fraser University – Liberal Arts and Adults 55+ Program www.sfu.ca/seniors 778-782-8000 the SFU Seniors Program offers low-cost, academic, intellectually stimulating non-credit courses to lifelong learners 55+ at the university’s downtown harbour Centre campus� Courses are offered three times per year, beginning in January, May, and September� Seniors are encouraged to visit the website or call for more information and for current locations�

LibrArieS north Vancouver city Library 604-998-3450 Home Services 604-998-3460 Personal delivery of books and taped books to homebound city residents�

north Vancouver District Public Library 604-990-5800 Home Library Service: Local 8124 Talking Books: Local 8125 If you are unable to get to the library because of a physical disability, the home Service Librarian can choose a selection of large print or regular print books and audiovisual materials based on your interests or you can request specific titles� hosts library afternoons in care facilities and seniors’ complexes� Delivers books monthly� Also selects and delivers talking books for eligible individuals who require this service�

West Vancouver Memorial Library 604-925-7400 Assistive Services and Talking Books 604-925-7437 If you are unable to travel from home or living in a local residential care facility, a wide selection of library materials can be delivered�

recreAtion centreS & FAciLitieS north Vancouver recreation & culture commission www.nvrc.ca All Enquiries 604-987-7529 Recreation Information in Farsi 604-983-6416 NORTH VANCOUVER • Delbrook Community Recreation Centre 851 West Queens Road

• Harry Jerome Community recreation centre 123 east 23rd Street

• John Braithwaite Community Centre 145 West 1st Street

• Karen Magnussen Community recreation centre 2300 Kirkstone Road

• North Shore Neighbourhood House 225 east 2nd Street

• Parkgate Community Centre 3625 Banff Court

• Ron Andrews Community recreation centre 931 Lytton Street

WEST VANCOUVER • Ambleside Par 3


• Aquatic Centre


• Arena


1201 Marine Drive 2121 Marine Drive 786 22nd Street

Meet friends & stay active at NVRC • Fitness Centre • AquaFit, Yoga, Zumba • Swimming & Skating • Dance, Pottery, Painting, Quilting • Bus Trips, Lunches, Walking Groups and more!


48 North Shore 2019 SeniorS Directory

604.987.PLAY (7529)

SoCIAL, eDUCAtIoN & reCreAtIoN ProGrAMS cont� • Gleneagles Community Centre 6262 Marine Drive 604-925-7270 • Gleneagles Golf Course 604-921-7353

• West Vancouver (#60) 580 18th Street Lounge: 604-922-1920 Office: 604-922-3587

• Seniors’ Activity Centre

SeniorS’ centreS / oUtreAcH

6190 Marine Drive 695 21st Street


• West Vancouver Community Centre 2121 Marine Drive 604-925-7270 royal canadian Legion

Provides socialization for veterans, their immediate families and friends�

• Lynn Valley (#114)


1630 Lynn Valley road

• North Vancouver (#118)

capilano community Services Society – Seniors’ Hub www.capservices.ca 604-988-7115 600 West Queens Road, North Vancouver Serves mainly isolated, lonely or partially impaired seniors, especially those with limited resources� Programs include: a telefriend service, a monthly social, rides for North Vancouver seniors in upper and lower Capilano to medical appointments, outings and Grocery Shop Program, community coffee groups and mall shop and walking programs�

#118 - 123 West 15th Street

Lounge: 604-985-1115 Office: 604-988-3712

North Shore 2019 SeniorS Directory 49

SoCIAL, eDUCAtIoN & reCreAtIoN ProGrAMS cont� Lynn Valley Seniors Association (LVSA) 604-987-5820 LVSA offers volunteer opportunities and fun activities for active seniors including day bus trips� Membership is $20 per year�

Lynn Valley Services Society (LVSS) at Mollie nye House 604-987-5820 940 Lynn Valley road, North Vancouver For programming, services, rental inquiries: www.mollienyehouse.com to become a member or volunteer: www.lvss.ca operated by LVSS on behalf of the District of North Vancouver, Mollie Nye house is an active community center that offers registered and drop in programs for seniors (Tai Chi & Qi Gong, Better Balance, PWR!4Life, eSL and more)� LVSS provides a place where everyone feels welcome to gather, connect, engage “Bringing People together�” there is no charge for LVSS membership�

John braithwaite community centre www.nvrc.ca www.nsnh.bc.ca 604-983-6471 145 West 1st Street, North Vancouver this community centre is a partnership between the North Shore Neighbourhood house (NSNh) and the North Vancouver recreation and Culture Commission (NVrC) and offers a variety of social, health and wellness programs for older adults� No membership is required for the NSNh Seniors Centre� For a complete list of adults 55+ programs, see program guide or website�

north Shore neighbourhood House www.nsnh.bc.ca 604-987-8138 225 east 2nd Street, North Vancouver Seniors services and activities such as Keep Well, bus trips, peer counselling, social programs, special events and a walking group are offered� NSNh also provides income tax preparation� See John Braithwaite Community Centre listing above for their partnered programs�

north Shore Volunteers for Seniors www.nsvs.ca 604-922-1575 275 21st Street, West Vancouver Activities for seniors interested in socializing, exercising body and mind in an informal setting� Programs include chair exercises and chair yoga, nordic and regular walking groups, computer savvy program, Iranian Seniors group, lunch and bridge/ scrabble, and special events trips�

50 North Shore 2019 SeniorS Directory

Parkgate community centre www.myparkgate.com 604-983-6350 3625 Banff Court, North Vancouver Provides a variety of programs and services including instructional learning, physical activity, drop-in social and interest group activities, special events and bus trips� A large selection of brochures highlighting services for seniors can be found in the hallway in the seniors area of the centre� Age 55+� Membership $5 per year�

Silver Harbour Seniors’ Activity centre www.silverharbourcentre.com 604-980-2474 144 east 22nd Street, North Vancouver recreational programs and helpful services� Includes fitness, arts, games, languages, computers, trips, events, seminars and more� Also hot lunches Monday to Friday, legal clinic, income tax clinic, and transportation� Membership fee is $35 per year� Age 55+�

West Vancouver Seniors’ Activity centre www.westvancouver.ca/seniors 604-925-7280 695 21st Street, West Vancouver recreational, social and support services� A wide variety of programs and outings are offered year round. Offers “Keeping Connected” program designed for frail and isolated seniors� Serves hot lunches and dinners in the cafeteria� Membership fee $37 per year, age 55+� A large number of brochures highlighting seniors’ services can be found in brochure racks in the foyer at the north entrance to the centre�

teLeFrienD AnD ViSitor ProGrAMS capilano community Services Society – Seniors’ Hub (north Van) 604-988-7115 Volunteers provide a telefriend service to lonely or isolated seniors, who share mutual interests and concerns and check on their well-being�

Special Services Society (West Van) 604-925-7281 Senior volunteers make a friendly phone call to lonely or isolated seniors to provide friendship and check on their well-being� Volunteers will also do a home visit where indicated�

trANSPortAtIoN bus Pass Program www2.gov.bc.ca

1-866-866-0800 follow prompts

eligible persons can buy a yearly bus pass Compass Card for $45� the bus pass allows travel without additional cost on local transit systems and is valid from January 1 – December 31� (Fee not pro-rated) to get a reduced-cost pass, you must meet one of these criteria: • 60 years or older and the spouse of a person with the Person with Disabilities designation and are receiving disability assistance from the Province of British Columbia • 60 years or older and receiving income assistance from the Province of British Columbia • 60 years or older, living on a First Nations reserve and getting assistance from the band office • 65 years or older and would qualify for the Guaranteed Income Supplement (GIS) but does not meet the Canadian 10-year residency rule • Receiving Old Age Security (OAS) and the GIS • Receiving the Federal Spousal Allowance or Allowance for the Survivor

cnib (canadian national institute for the blind) www.cnib.ca 604-431-2121 Individuals registered with CNIB as legally blind may carry a CNIB National Identification Card/Compass Card that allows the holder to travel free on public transit in BC� If the sight-impaired person also has a handyCard, their guide also travels free on transit� Cardholders are also eligible for reduced fares on BC Ferries, Air Canada (domestic), and some coachlines� to obtain an application, call the above number and submit the form along with a colour passport size photo to the regional CNIB office� It will take

approximately 7-10 days to process the application� there is no charge to obtain the pass�

compass card

Seniors aged 65+ qualify for discounted fares through the Compass Card program� the Concession Compass Cards are purchased through Compass retailers (London Drugs, Shoppers, Save on Foods, Safeway, Mac’s, 7-11)� there is an initial fee of $6 for the card� once the card is purchased, you select either a monthly pass ($54), day pass ($8�00), or dollar value to the card� If you load up a dollar value, as you use the card, the appropriate concession fare will be deducted� You can then reload the value as required� remember when you start and end your trip to tap your card at the card reader�

Drivers’ Licenses


125 east 13th Street, North Vancouver If you are 65 years or older there are reduced fees for driver’s license renewals and road tests� All drivers 80 years of age and older are required to have a medical exam and submit a medical report every two years� the report form will be mailed to your home� the required medical exam is not covered by MSP�

Handycard (translink Accessible transit Program) 604-953-3680 You must have a permanent physical or cognitive disability that prevents you from using the public transit system without assistance� Your handyCard entitles you to concession fares on the Bus, Skytrain, SeaBus, West Van transit and West Coast express� You can use an orange Compass Card to pay for travel� An attendant who accompanies and assists a handyCard holder may travel free on any part of the regional transportation Network�

North Shore 2019 SeniorS Directory 51

trANSPortAtIoN cont� HandyDArt


transportation for disabled persons who are unable to use public transit without assistance� to book or cancel a trip call 604-575-6600� A medical authority’s signature is required� Service is primarily used for work, medical appointments and education but can also be used for recreational and shopping trips subject to availability� Service can be used on a temporary or permanent basis� two types of service are offered: subscription trips (regularly recurring) and casual trips (one time)� Visitors to Greater Vancouver may also apply for temporary use of handyDArt during their visit subject to a medical authority signature�

Parking Permit for People with Disabilities (SPArc) www.sparc.bc.ca 604-718-7744 the permit costs $23 for three years and applies to the holder� It can be used in any car that the holder drives or is driven in� hours: Monday to Friday 9 am - 4:30 pm�

Seniors’ Go bus (nV) 778-230-1852 www.silverharbourcentre.com

taxi Saver coupons


Designed to supplement handyDArt services, persons with a handyCard can purchase books of taxi tickets worth $50 for $25� Payments should be mailed to: Coast Mountain Bus Company #700 - 287 Nelson’s Court, New Westminster V3L 0e7 (Write taxi Savers on the envelope�) You are allowed to buy 2 booklets of coupons per month� Payment by cheque or money order� Also can pay in person at Stadium station�

nortH SHore PUbLic trAnSit inForMAtion translink www.translink.ca


6:30 am - 11:30 pm daily

West Vancouver blue bus 604-985-7777 ext. 2 www.westvancouver.ca Information hours: 5 am - 8:30 pm

FAre reDUctionS

the Go Bus is a free (donations are accepted) shuttle service that assists seniors to access shopping centres, seniors’ centres, grocery stores and pharmacies, and more in North Vancouver� the Go Bus travels various circuits based on ridership�


Seniors’ Shuttle bus (WV)

BC seniors 65+ can travel free Monday to thursday, except statutory holidays� this applies to passenger fares only, not payment for a car� Proof of age is required� Discount fares are available for residents of BC who have a permanent disability, by application to BC Ferries for a Disabled Status Identification Card (DSI)�


the Shuttle Bus drivers assist riders getting on and off the bus, and carrying their groceries to their door if needed� the local service from Park royal to Dundarave is offered by donation on a scheduled route�

Ask the carrier if a discount applies�

bc Ferries www.bcferries.com


Providing companionship and in-home care since 2009. For a complete list of services please call us today.


52 North Shore 2019 SeniorS Directory


trANSPortAtIoN cont� Greyhound www.greyhound.ca

604-683-8133 1-800-661-8747

A 20 per cent discount is available to those 62 years and over, or buy one regular senior fare ticket, at least 3 days in advance, and save 30 per cent on up to two companions� Wheelchair accessible coaches also available�

Via rail www.viarail.ca


Fare reduction of approximately 35 per cent for those 60+� As reduced fares are limited, best to book well in advance�

VoLUnteer DriVerS capilano community Services Society – Seniors’ Hub 604-988-7115

Special Services Society


Volunteers provide transportation to medical appointments for frail West Vancouver seniors� Four business days notice is required�

Volunteer cancer Drivers Society 604-515-5400 www.volunteercancerdrivers.ca Volunteers provide free, round-trip door-to-door transportation to patients receiving treatment and follow-up care for cancer� A caregiver may accompany you, if space is available, and generally, drivers can accommodate collapsible walkers and wheelchairs�  once you have received your dates and times of upcoming appointments, you, a family member or a caregiver can call the dispatch number or fill in a request on the website�

the Seniors’ hub provides accompanied transportation to medical appointments for seniors who need an escort� Primarily for seniors who are isolated or partially impaired and cannot use other means of transportation� Minimum 48 hours notice is required�

north Shore better at Home Program 604-985-7138 Volunteer drivers provide seniors with transportation to and from shopping, appointments, and other destinations� Fees are based on client’s income and ability to pay�

north Shore Seniors rideline 604-345-9626 Silver harbour Centre drivers provide North Shore seniors with rides to a variety of appointments including hospital pickup� Fees start at $10�00 for a roundtrip on the North Shore and $20 over town�


WEST VANCOUVER SENIORS’ ACTIVITY CENTRE Live life to the fullest at the West Vancouver Seniors’ Activity Centre—have fun, stay active, enjoy healthy and delicious meals and meet new friends. The centre also offers supported programs for those who need a little extra. You’re always welcome here!



604-925-7280 | 695 - 21ST STREET | WEST VANCOUVER

North Shore 2019 SeniorS Directory 53

Transportation Se PANORAMA






15 ST

21 ST



















Special Services Society 604-925-7281

Volunteers provide frail West Vancouver seniors with rides to and from medical appointments.

West Vancouver Keeping Connected Bus 604-925-7211

Provides door to door transportation to the West Vancouver Community Centre for program attendance only.

West Vancouver Seniors’ Activity Centre Shuttle Bus in partnership with Amica 604-925-7280

The Shuttle Bus drivers assist riders getting on and off the bus, and carrying their groceries to their door if needed. The local service from Park Royal to Dundarave is offered by donation on a scheduled route.

54 North Shore 2019 Seniors Directory

Capilano Community Services Seniors’ Hub 604-988-7115

A shuttle bus takes seniors to shopping, social activities, and seasonal events. Volunteer drivers provide rides for isolated or disabled seniors to and from medical appointments. Registration is required.

Silver Harbour Seniors’ Go Bus 778-230-1852

The Go Bus is a free (donations are accepted) shuttle service that assists seniors to access shopping centres, seniors’ centres, grocery stores, pharmacies, and more in North Vancouver. The Go Bus travels various circuits based on ridership.

North Shore Better at Home 604-985-7138

Volunteer drivers provide seniors with transportation to and from shopping, appointments and other destinations. Fees are based on client’s income and ability to pay.

ervices for Seniors NORTH VANCOUVER

1 Parkgate community centre 2 Lynn Valley Shopping centre 3 Lions Gate Hospital 4 capilano Mall / Seniors one Stop 5 Park royal Shopping centre




6 West Vancouver community centre









13 ST E.











29 ST E.





D W.









north Shore Seniors rideline 604-345-9626

Silver harbour Centre drivers provide North Shore seniors with rides to a variety of appointments including hospital pickup� Fees start at $10 for a round trip on the North Shore and $20 over town�

For more information about these services please call

Volunteer cancer Drivers Society 604-515-5400

Volunteers provide free, round-trip door-to-door transportation to patients receiving treatment and follow-up care for cancer� A caregiver may accompany you, if space is available, and generally, drivers can accommodate collapsible walkers and wheelchairs� once you have received your dates and times of upcoming appointments, you, a family member or a caregiver can call the dispatch number or fill in a request on the website�

Seniors one Stop

604-982-3302 | SoSVolunteer@nscr.bc.ca North Shore 2019 SeniorS Directory 55

VoLUNteer oPPortUNItIeS capilano community Services Society – Seniors’ Hub 604-988-7115 www.capservices.ca/seniors-hub

north Shore Meals on Wheels www.northshoremealsonwheels.org 604-922-3414

congregate Meal Program – Diners’ club

north Shore neighbourhood House (nSnH) & John braithwaite community centre 604-987-8138 ext 202

Volunteers are needed to drive, escort and help seniors with shopping, act as telefriends, help with monthly socials, coffee groups and office work�


Dinners are at various locations on the North Shore� Volunteers are needed to serve meals and to assist with cleanup�

Lynn Valley Services Society (LVSS) at Mollie nye House www.lvss.ca 604-987-5820 Accepting applications for front desk positions at Mollie Nye house (Monday to Friday 10 am - 1 pm or 1 to 4 pm)� Also offer a range of other opportunities including gardening and event volunteering�

north Shore Keep Well Society www.keepwellsociety.ca 604-988-7115 ext. 27 Programs held at various locations in North and West Vancouver� Volunteers are needed to work at registration desks; massage shoulders, hands and feet (training provided); take blood pressure (health background required); and provide nutritional and pharmacy consultations�

north Shore better at Home Program 604-985-7138

Volunteers are needed to pick up food, assemble and package meal trays, and deliver the meals�

Volunteers have a range of opportunities and support seniors, family, youth, recreational and community programs at both locations�

north Shore Seniors Peer Support, nSnH 604-983-6490 Mature volunteers receive training to support individual seniors in times of challenge, also to provide resource information, and encourage community connections� requirements: good listener, attendance in training and support meetings, appreciates that with peer support there is a special bond of trust� Languages other than english are welcome�

north Shore Stroke recovery centre www.nssrc.org 778-340-5803 Volunteers are needed to assist members in and out of the centre from their transportation, prepare and serve beverages, participate in games, socialize, present or lead discussions of interest to the members, support speech development, and assist with administrative tasks�

Volunteers are needed to assist clients by providing transportation, assisting with grocery shopping, doing minor home repairs or helping with yard work�

Are you an immigrant to Canada? North Shore Multicultural Society provides services to help you and your family learn about and participate in Canadian life. We have a variety of services and programs: • Settlement Information Services • English Language Programs • Seniors Programs • Community Connections • Employment Services Centre 207-123 East 15th Street, North Vancouver 604-988-2931 office@nsms.ca | www.nsms.ca

56 North Shore 2019 SeniorS Directory

VoLUNteer oPPortUNItIeS cont� north Shore Volunteers for Seniors www.nsvs.ca 604-922-1575

appointments and providing one-on-one visits by phone or in-home�

Volunteers are needed to assist with tea and lunch programs and special events at the centre� As well, volunteers are needed to work individually with seniors who still participate in programs at the centre, but who have vision, hearing or balance issues� the individualized attention allows the seniors to continue participating in the programs� opportunities to utilize talents in areas such as graphic design, social media, singing, marketing, and greeting are also available�

Vancouver coastal Health 604-984-5929 www.vch.ca/get-involved/volunteer/ apply-to-volunteer

north Van Arts www.nvartscouncil.ca

Volunteer cancer Drivers Society www.volunteercancerdrivers.ca


Seniors can take part in a variety of volunteer activities: installations, exhibitions, special events, and more! Apply online�

Parkgate community centre www.myparkgate.com 604-983-6385 Volunteer opportunities at Parkgate Community Centre vary depending on each volunteer’s interests, skills, experiences and availability� the Volunteer Coordinator works with volunteers to develop meaningful, impactful placements�

Silver Harbour Seniors’ Activity centre www.silverharbourcentre.com 604-980-2474 Silver harbour offers a wide range of volunteer opportunities for all ages� Positions include program instructors, kitchen volunteers, building and garden maintenance, driving and more�

Special Services Society


(located at West Vancouver Seniors’ Activity Centre) Volunteer opportunities include driving to medical

Volunteers are needed to support patients/residents/ clients within Lions Gate hospital, residential care facilities, assisted living residences and community programs� Contact Volunteer resources at the above number�

In order to keep this wonderful service on the road we are always on the lookout for dedicated volunteer drivers� As a volunteer driver you drive your own vehicle to transport cancer patients to and from various treatment centres� For more information, please visit website�

Volunteer north Shore www.nscr.bc.ca/volunteer/volunteer.html 604-985-7138 helps find volunteers for organizations and refers individuals to a wide variety of volunteer positions in the community�

West Vancouver Seniors’ Activity centre www.westvancouver.ca 604-925-7280 opportunities include volunteering to work in the cafeteria, instructors for centre programs, drivers with a Class 4 license, help with special events and to work with groups� Call the Volunteer Coordinator at the above number�

HELPING THE MATURE GENERATION IN TRANSITION Direct: 604-990-6464 Email: gary@garyborn.com Website: www.garyborn.com

Offering… A customized approach to your real estate needs. The patience, professionalism & expertise you deserve. Seniors Real Estate Specialist Call Gary for a complimentary consultation

North Shore 2019 SeniorS Directory 57


Access Pro Bono Society of BC, 604-878-7400 Access to Home Support Services, 604-986-7111 Adaptive Clothing, 604-982-3302 Adult Day Programs Aids to Independent Living, 604-709-6600 Alano Club of the North Shore, 604-987-4141 Alcohol and Drug Addiction Program, 604-982-5616 Alcohol and Drug Information and Referral Service, 604-660-9382 Alcoholics Anonymous - Central Office, 604-434-3933 Allowance / Allowance for Survivor, 1-800-277-9914 Alzheimer Society of BC Resource Centre, 604-984-8348 Ambleside Par 3, 604-922-3818 Ambulance Service, 604-872-5151 Anavets, 604-874-8105 Aquatic Centre, 604-925-7270 Arena, 604-925-7250 Arthritis Answers Line, 1-800-321-1433 Arthritis Society, 604-714-5550 Assisted Living Assisted Services & Talking Books, 604-925-7437 Avalon Women’s Centre, 604-913-0477


Bathing Program, 604-904-3550 BC211 BC Ambulance Service, 604-872-5151 BC Balance & Dizziness Disorders Society, 604-878-8383 BC Bereavement Helpline (BCBH), 604-738-9950 BC Emergency Health Services (BCEHS) BC Ferries, 1-888-223-3779 BC Housing, 604-433-2218 BC Identification Card (BCID), 1-800-950-1498 BC Income Assistance for Seniors, 1-866-866-0800 BC Sales Tax Credit, 1-800-959-8281 BC Securities Commission, 604-899-6854 BC Seniors Home Renovation Tax Credit, 1-800-959-8281 BC Services Card BC Vital Statistics Better at Home Program, 604-985-7138 Bus Pass, 1-866-866-0800

41 19 30 20 30 25 25 25 25 11 26 48 10, 26 32 49 49 26 26 21 48 25

20 36 26 26 27 27 52 32 40 14 13 40 14 16 10 27, 53, 54, 56 51


Canada Pension Plan, 1-800-277-9914 Canada Post, 1-866-607-6301 Canada Revenue Agency, 1-800-959-8281 Canadian Cancer Society, 1-888-939-3333 58 North Shore 2019 SeniorS Directory

11 10 10, 12 15, 28

Canadian Hard of Hearing Association, 604-926-5222 28 Canadian Medic Alert Foundation, 1-800-668-1507 43 Canadian Mental Health Association (CMHA), 604-987-6959 27 Canadian National Institute for the Blind (CNIB), 604-431-2121 27, 51 Cancer Connection, 1-888-939-3333 28 Capilano Care Centre, 604-926-6856 22 Capilano Community Services Society — Red Cross Loan, 604-988-7115 31 Capilano Community Services Society —Seniors’ Hub, 604-988-7115 46, 49, 50, 53, 54, 56 Capilano House, 604-433-2218 32 Capilano Towers, 604-433-2218 33 Caregiver Support Program, 604-982-3320 28 Cedar Garden Assisted Living, 604-904-6409 21 Cedarview Lodge, 604-904-6400 20, 22 Central Community Health Centre, 604-983-6700 25 Chelsea North, 604-433-2218 32 Chronic Disease Education, 604-984-5752 25 Chronic Disease Self Management, 604-940-1273 30 Churchill House, 604-904-1199 21 Clicklaw 41 Clinical Counsellors, 1-800-909-6303 28 Coast Mountain Bus (Translink), 604-953-3333 52 Community Bathing Program, 604-904-3550 20 Community Health Centres/Services 23 Community Integration Services Society, 604-986-1511 47 Companioning Community Care Program, 604-985-8713 29 Compass Card 51 Compassionate Care Benefit, 1-800-206-7218 12 Congregate Meal Program “Diner’s Club,” 604-904-6483 44, 56 Consumer Protection BC, 1-888-564-9963 40 Cooperative Housing Federation, 604-879-5111 34 Counselling and Support 28 Credit Counselling Society, 604-527-8999 15 Crime Prevention & Community Policing 41 Crime Stoppers, 1-800-222-8477 10


Dairyland Foods, 1-877-341-8700 Delbrook Community Recreation Centre Dial-a-Law, 604-687-4680 Dietitian, 604-983-6700 or 8-1-1 Disability Tax Credit, 1-800-959-8281 Disabled Parking Permit (SPARC), 604-718-7744 Discharge Planning (LGH) District Crime Prevention Centre, 604-990-2342 Do Not Call List, 1-866-580-3625 Drivers’ Licenses, 1-800-950-1498

45 48 41 25 12 52 19 41 36 51

INDeX cont� E

Elder Abuse & Neglect Resources ElderCollege, 778-246-6737 Emergency Department (LGH), 604-984-5799 Emergency Department Social Worker (LGH), 604-984-5855 Emergency Natural Gas Leaks, 1-800-663-9911 Employment Insurance Benefits, 1-800-206-7218 Evergreen House, 604-988-3131 Every Day Counts, 604-363-0961 Eye Deal, 604-925-7280


Family Caregiver Tax Credit, 1-800-959-8281 Family Services of the North Shore, 604-988-5281 Fare Reductions Fire — Non-Emergency First Link® Dementia Helpline, 604-984-8348, 1-800-936-6033 Food Hub, North Shore, 604-987-8138 Fortis Gas/Natural Gas Leaks, 1-800-663-9911 Fuel Tax Rebate, 1-877-388-4440 Funeral Costs, 604-660-1156


Gleneagles Community Centre, 604-921-2100 Gleneagles Golf Course, 604-921-7353 GST / HST Tax Credit, 1-800-387-1193 Grant McNeil Place, 604-433-2218 Greyhound, 604-683-8133 Grief Recovery, 604-696-1060 Guaranteed Income Supplement (GIS), 1-800-277-9914


HandyCard, 604-953-3680 HandyDART, 604-575-6600 Hard of Hearing Association, NS Branch, 604-926-5222 Harry Jerome Recreation Centre Harvest Project, 604-983-9488 HealthLink BC, 811 Health & Home Care Society of BC, 604-327-9525 Health Insurance BC, 604-683-7151 Home & Community Care Services, 604-986-7111 Home Adaptations for Independence, 604-433-2218 Home Care Nursing, 604-986-7111 Home Library Service Home Owner Grant, 1-888-355-2700 Home Rehabilitation Services, 604-986-7111 Home Repair Services, 604-529-1100

39 47 19 19 10 12 22 23 27

12 29 52 10 27 44 10 13 13

49 49 12 32 53 29 11

51 46, 52 28 48 44 17, 36 21 10, 17 10, 19 34 19 48 14 20 34

Home Renovation Tax Credit, 1-800-959-8281 HOpe Centre, 604-984-5000 Hot Meals in the Community Housing for Seniors


ICBC Savings & Discounts, 604-661-2800 Identification Bracelets Immunization, 604-983-6700 Income Tax Clinics Information North Shore, 604-985-7138 Inglewood Care Centre, 604-922-9394


John Braithwaite Community Centre


Karen Magnussen Recreation Centre Keep Well Programs, 604-988-7115 ext.27 Kiwanis Care Centre, 604-924-8300 Kiwanis Court, 604-926-0102 Kiwanis Cypress, 604-926-0102 Kiwanis Lynn Manor, 604-984-9166 Kiwanis Manor Kiwanis Manor Assisted Living, 604-913-9083 Kiwanis St. Andrews, 604-984-9166 Kiwanis Terrace, 604-926-0101 Kiwanis Towers, 604-984-9166 Klahanee Park, 604-433-2218


Lawyer Referral Service, 604-687-3221 Legal Aid — North & West Vancouver Legal Services Legal Services Society, 604-408-2172 Libby Lodge, 604-433-2218 Libraries Lions Gate Hospital, 604-988-3131 Lions Plaza, 604-929-9499 Lionsview Seniors Planning Society, 604-985-3852 Living Systems Counselling, 604-926-5496 Lookout Housing & Health Society, 604-982-9126 Low-Cost Housing Lower Lonsdale Community Policing Centre, 604-969-7464 Lower Mainland Grief Recovery, 604-696-1060 Lynn Valley Care Centre, 604-988-4181 Lynn Valley Legion, 604-987-2050 Lynn Valley Seniors Association, 604-987-5820

14 18 44 32 13 43 25 15 36 23 44, 48, 50, 56 48 47, 56 22 33 33 32 33 22 32 33 32 33 41 41 41 41 33 48 10, 19 32 36 29 34 32 41 29 22 49 50

North Shore 2019 SeniorS Directory 59

INDeX cont� Lynn Valley Services Society (Mollie Nye House), 604-987-5820


Manor House, 604-433-2218 Margaret Fulton Adult Day Centre, 604-904-3550 Marketplace IGA, N. Van., 604-985-4431 Marketplace IGA, W. Van., 604-913-3056 Meals at Home Meals on Wheels, 604-922-3414 Medical Clinics Medical Equipment and Supplies Medical Services Plan (MSP), 604-683-7151 MedicAlert® Safely Home®, 1-855-581-3794 Mental Health Team (Older Adult), 604-982-5600 MLAs and MPs Monitoring Services Mount Seaview, 604-433-2218 Municipal Halls My Parkgate Break, 604-983-6373 MyLaw BC


50, 56

32 20 46 46 45 45, 56 16 30 10, 17 43 20 10 43 32 10 21 41

Nidus Personal Planning Resource Centre 36 North Shore Better At Home Program, 604-985-7138 27, 53, 54, 56 North Shore Community Resources, 604-985-7138 6, 15, 41 North Shore Community Response Network 38 North Shore Connexions — The Summit, 604-904-0842 47 North Shore Crisis Services Society, 604-987-0366 38 North Shore Disability Resource Centre, 604-985-5371 27 North Shore Division of Family Practice - GP Link, 778-945-3017 10 North Shore Home & Community Care Services 10 North Shore Hospice, 604-904-6178 23 North Shore Keep Well Society, 604-988-7115 ext. 27 47, 56 North Shore MPs & MLAs 10 North Shore Multicultural Society, 604-988-2931 47 North Shore Neighbourhood House, 604-987-8138 15, 48, 50, 56 North Shore Palliative & Supportive Care Program, 604-988-3131 ext. 4701 23 North Shore Provincial Courthouse - Legal Aid, 604-980-7000 42 North Shore Seniors Peer Support - NSNH, 604-983-6490 30, 56 North Shore Seniors Rideline, 604-345-9626 53, 55 North Shore Stroke Recovery Centre, 778-340-5803 28, 56 North Shore Volunteers for Seniors, 604-922-1575 44, 50, 57 North Shore Women’s Centre, 604-984-6009 36, 42 North Shore Women’s Crisis Line (24hr.), 604-987-3374 38 North Van Arts Council, 604-988-6844 57 North Vancouver City Library, 604-998-3460 48 North Vancouver District Public Library, 604-990-5800 48 60 North Shore 2019 SeniorS Directory

North Vancouver Legion, 604-985-1115 North Vancouver RCMP, 604-969-7423 North Vancouver Recreation & Culture Commission, 604-987-7529 Nutrition Counselling, 604-984-5752 ext. 3


Office of the Public Guardian and Trustee, 604-775-1007 Office of the Seniors Advocate, 1-877-952-3181 Old Age Security (OAS), 1-800-277-9914 Older Adult Mental Health Team, 604-982-5600 Osteoarthritis Service Integration System (OASIS), 604-904-6177 Osteoporosis Society of Canada, 1-800-463-6842

49 41 48 44 42 37 11 20 25 28


Palliative Care Program (LGH), 604-984-3743 19 Palliative Care Services 23 Palliative Support Centre, 778-729-1555 23 Parkgate Community Centre 44, 48, 50, 57 Parkgate Community Health Centre, 604-904-6450 23 Parking Permit for People with Disabilities (SPARC), 604-718-7744 52 Parkinson’s Society, 604-662-3240 28 Passport Canada, 1-800-567-6868 10 Pathways Serious Mental Health Illness Society, 604-926-0856 28 Patient Information (LGH), 604-988-3131 19 Pharmacare, 604-683-7151 18 Poison Control, 604-682-5050 10 Police Emergency Number, 911 10, 38 Police, North Vancouver, 604-985-1311 10, 38 Police, West Vancouver, 604-925-7300 10, 38 Post Office (Canada Post), 1-866-607-6301 10 Power Outage / Repair Lines, 1-888-769-3766 10 Private Supportive Housing 35 Property Tax Deferment, 1-800-355-2700 15 Public Guardian and Trustee, 604-775-1007 42


Quay View Housing, 604-984-9321 Queensdale Market, 604-987-6644 Quest Food Exchange, 604-566-0110


ReAct Adult Protection Program, 1-877-REACT99 Recreation Centres Red Cross Health Equipment Loan Program, 604-988-7115 Rehabilitative Services (Home), 604-986-7111 Rehabilitative Services (LGH), 604-984-5809 Residential Care Facilities Residential Tenancy Branch, 604-660-1020

32 46 44 10, 39 48 31 20 19 22 34

INDeX cont� Respite, 604-986-7111 Road Scholar, 1-800-454-5768 Ron Andrews Community Recreation Centre Royal Canadian Legion


Saint Andrews Place, 604-433-2218 Salvation Army: Frozen Meals, 604-988-7225 Self-Management Programs, 604-940-1273 Senior Citizen’s Repair Service, 604-529-1100 Seniors’ Activity Centre, 604-925-7280 Seniors at Housing Risk Program, 604-723-9404 Seniors’ Centres / Outreach Seniors’ Discounts Seniors Distress Line 604-872-1234 Seniors First BC, 604-688-1927 Seniors’ Go Bus, North Vancouver, 778-230-1852 Seniors’ Hub, 604-988-7115 Seniors’ Legal Advice and Referral Clinic, 604-980-2474 Seniors’ One-Stop Info Line, 604-982-3302 Seniors Peer Support - NSNH, 604-983-6490 Seniors Services Society, 604-520-6621 Seniors Shuttle Bus, West Vancouver, 604-925-7280 Seniors’ Supplement, 1-866-866-0800 Seniors’ Supportive Housing Service BC, 604-660-2421 Service Canada, 1-800-277-9914 Shaw, 604-629-8888 Shelter Aid for Elderly Renters (SAFER), 604-433-2218 Shop by Phone Shopping Discounts Shopping Programs Silver Harbour Seniors’ Activity Centre, 604-980-2474 Silver Harbour Seniors’ Go Bus, 778-230-1852 Silver Lynn Apartments, 604-904-4400 Simon Fraser University - Seniors Program, 778-782-8000 Social Work (LGH), 604-984-5810 SPARC Parking Permit, 604-718-7744 Special Services Society (West Van), 604-925-7281 St. Andrews United Church, 604-985-0408 Stong’s Express, 604-630-3154 Stroke Recovery Centre, 778-340-5803 Subsidized Assisted Living Facilities Subsidized Seniors’ Housing Suicide/Crisis Line, 604-872-3311 Sunnyside Manor, 604-433-2218 Supportive Housing

20 47 48 49

32 45 30 34 49, 57 34 49 46 10 39, 42 52, 54 46, 49, 50, 53, 54, 56 43 7, 37, 55 30 34 52 13 35 10, 37 11, 37 10 14, 35 45 46 46 15, 43, 44, 50, 57 54 32 48 19 52 50, 53, 54, 57 44 46 28, 56 21 32 10 33 35


24 Hour Women’s Support Line, 604-987-3374 Taxi Saver Coupons, 604-953-3680 Telefriend Programs Telus, 604-310-2255 Telus Relay Service Assistance, 1-800-855-0511 Tenant Resource & Advisory Centre (TRAC), 604-255-0546 Thrifty Foods Sendial Program, 1-800-667-8280 Translink, 604-953-3333 Transporation Twin Towers, 604-433-2218


UBC Law Students’ Legal Advice Program, 604-822-5791


Vancouver Coastal Health Veterans Affairs Canada, 1-866-522-2122 VIA Rail, 1-888-842-7245 VictimLinkBC, 1-800-563-0808 Victim Services Volunteer Cancer Drivers Society, 604-515-5400 Volunteer Drivers Volunteer North Shore, 604-985-7138 Volunteer Opportunities

10 52 50 10 31 35 46 10, 52 51 32


18, 44, 57 13 53 40 10, 40 53, 55, 57 53, 55 57 56


Water / Sewer Emergencies 10 West Community Health Centre, 604-904-6200 25 West Vancouver Adult Day Centre, 604-922-2022 20 West Vancouver Aquatic Centre, 604-925-7270 49 West Vancouver Arena, 604-925-7250 49 West Vancouver Blue Bus, 604-985-7777 ext. 2 10, 52 West Vancouver Care Centre, 604-925-1247 23 West Vancouver Community Centre, 604-925-7270 49 West Vancouver Keeping Connected Bus, 604-925-7211 54 West Vancouver Legion, 604-922-1920 49 West Vancouver Memorial Library, 604-925-7437 48 West Vancouver Seniors’ Activity Centre, 604-925-7280 15, 45, 50, 54, 57 Western Institute for the Deaf and Hard of Hearing, 604-736-7391 31 WorkBC North Shore, 604-988-3766 15


Zajac Norgate House, 604-983-6829


North Shore 2019 SeniorS Directory 61


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2019 North Shore Seniors Directory  

2019 North Shore Seniors Directory