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ISSUE 10 October - December 2021

INDIGENOUS BUSINESS MONTH INVIGORATE, BUILD & MAINTAIN

SOCIAL ENTERPRISE

MUNGALLA STATION

CO-WORKING SPACES

NICKY BIDJU PRYOR

Keeping our regional Indigenous sector strong

Impacting community & growing the economy

A refuge for all who encounter it

The future of our working world?

Painting ripples, making waves

CONTENTS

15 16

29 04 INVIGORATE,

BUILD & MAINTAIN

Keeping our regional Indigenous sector strong

07 CLOSING THE GAP

CBD Electrical fostering the trade skills of young Indigenous Australians

08 SOCIAL ENTERPRISE Activating NQ’s social entrepreneurs

12 TAKE A (GOOD) SEAT

The impact of ergonomic chairs for modern workers

15 MUNGALLA STATION A refuge for all who encounter it

16 CO-WORKING SPACES: The future of work?

18 BUSINESS ADVISORY SERVICES AT YOUR DOORSTEP

Looking at all stages of the business life cycle

20 SOCIALS FEATURE

North Queensland’s business event highlights

21 A PIECE OF MAGGIE

The Magnetic Island boutique showcasing local artisan creations

22 A TASTE OF AFRICA From refugees to restaurateurs

24 EVERGLOW COMMUNITY CARE

At the forefront of in-home aged care for NQ

26 EMERGING YOUNG ENTREPRENEURS

Local young business profile

29 PAINTING RIPPLES, MAKING WAVES

Meet local Indigenous artist Nicky Bidju Pryor

30 SHOULD YOU CONSIDER

INVESTING IN STARTUPS? A look at the benefits of startup investing

32 THE 2020’S - NQ’S

ECONOMIC BONANZA? Major private sector and publicly funded projects set to benefit the region

34 CREATING SPACE

Renegade Gift Shop’s new location bringing new life with hand-made wares

35 MOVERS, SHAKERS & CHANGE MAKERS

Updates from the local business community

36 ENGINEERING

SOLUTIONS FOR TOMORROW TEi Services engineering solutions built around ingenuity & tradition

38 SHINING A LIGHT ON LOCAL JOBS

Townsville CityLibraries putting a spotlight on employment

39 SOLVING GLOBAL

ENERGY POVERTY Solar Relief share their profit for purpose vision

40 PRESENTEEISM CULTURE:

What is it doing to your business?

41 VISTA HINCHINBROOK Regional cafe puts an iconic view back on the menu

43 NEW DESIGN FEATURE Promotes sun safety in North Queensland

44 PUTTING

PEOPLE FIRST Queensland Country Bank’s commitment to equal opportunity employment

BDMAG ABN 77 899 099 507 M. 0415 908896 www.bdmag.com.au EDITORIAL & ADVERTISING ENQUIRIES E. info@bdmag.com.au CONTRIBUTORS Georgie Desailly, Julie Johnston, Elisabeth Silvester FRONT COVER Artwork by Nicky Bidju Pryor, Bidju Designs; Photography by Sonia Warrell, Hello Muse Photography PHOTOGRAPHERS Phil Copp, Cathy Friel, Dane Hallam, Donna Larcom, Scott RadfordChisholm, Sonia Warrell DESIGN & PRINT NPS Print Co. We acknowledge the Bindal and Wulgurukaba peoples as Traditional Owners of the land on which we operate and pay respect to Elders past, present and future. BDmag is committed to providing a media platform that is diverse and inclusive. All contents of BDmag are subject to copyright. No part of this publication may be reproduced or transmitted in any form without prior written permission from the publisher. The views and opinions of the authors and advertisers do not nessecarily reflect the opinions of the publisher. While every effort has been made to ensure the accuracy of the information at the time of print, the publisher accepts no responsibility or liability for any errors, omissions or subsequence including loss or damages from reliance on information in this publication. BDmag is printed on FSC certified, sustainably sourced paper.

LETTER FROM THE

EDITOR BDmag has been going through an exciting growth period in the last quarter which has certainly influenced our content for this issue. What felt like a huge decision to move from my kitchen table to a shared office in Co.Habitat Co-Working Space was in fact a no brainer – there’s been a definite increase in our productivity, and the ability to separate work from home time has been a welcomed relief. Co-working spaces have grown in popularity in the wake of COVID-19, and as you’ll see in our article, we certainly have some great options in Townsville. Enrolling in a university micro-course while juggling the launch of a print magazine wasn’t on the agenda, but participating in the CQUniversity iActivate Social Enterprise course through Smart Precinct NQ has opened my eyes to the potential impact BDmag can have. It’s been the catalyst for a local network of the Queensland Social Enterprise Council to be formed, and we hope that after reading our article you will be inspired to consider your impact and how you can support local social enterprises. On the topic of impact, BDmag strives to include a diverse range of voices, particularly from minority groups who are generally underrepresented in traditional media. In 2018, Reconciliation Australia found that only 40% of Aboriginal people surveyed believed the media presents a balanced view of Aboriginal Australians. If you make the effort, you don’t have to look too far to find some incredible Indigenous innovators and entrepreneurs and we’re thrilled that we could tie in with a feature for Indigenous Business Month. A huge thank you to talented mural artist, Nicky Bidju Pryor, for allowing us to photograph his stunning artwork for our front cover. We hope you enjoy reading this issue as much as we’ve enjoyed putting it together.

Community

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BDmag is designed and printed locally by family owned and operated business NPS Print Co. on sustainably sourced paper.

Julie Johnston

EDITOR & BUSINESS DEVELOPMENT MANAGER npsprintco.com.au

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D E S A I L LY G E O R G I E BY

Keeping our Regional Indigenous Sector Strong.

Invigorate, build and maintain. These are the three words driving this year’s Indigenous Business Month, which runs annually throughout October. Now in its seventh year, Indigenous Business Month is an initiative designed to celebrate the achievements of the Indigenous business sector and create an environment where Indigenous innovation can prosper.

“The Indigenous business sector is still growing and in the wake of COVID-19 we don’t want to lose the momentum, especially in those regional and remote areas,” explains Leesa.

The 2021 theme, Powering the Indigenous Economy, is focused on shining a light on the growing ranks of successful Indigenous businesses, with a specific focus on those located in regional areas of the nation.

“Therefore this year’s theme is all about encouraging local businesses to invigorate, build and maintain relationships with regional Indigenous business through investment in the sector as part of supply chains.”

Indigenous Business Month co-founder, Leesa Watego, says this year’s theme is a practical call to arms acknowledging the role local business plays in keeping the sector strong, particularly against the backdrop of a tumultuous 2021.

As government and corporate Australia move towards a target of 3% procurement from Indigenous businesses, initiatives such as Indigenous Business Month play a significant role in assisting

DID YOU KNOW

•

2021 data from the University of Melbourne has revealed that Indigenous businesses’ contribution to the economy has more than doubled.

•

Indigenous businesses are 100 times more likely to employ other Indigenous staff according to Supply Nation.

•

According to Supply Nation, for every $1 of revenue, certified Indigenous suppliers generate $4.41 of social return.

•

According to Creative Spirits, 63% of Aboriginal Australians say that inadequate training and qualifications are a barrier to gaining employment, while 47% say they don't have a good understanding of the rules of the workplace.

A flourishing Indigenous business sector is a huge source of economic growth for both the local and broader Australian economy

Top Tips

to reach such targets and most importantly, create a pathway for Aboriginal and Torres Strait Islander businesses to contribute to the economy. “A flourishing Indigenous business sector is a huge source of economic growth for both the local and broader Australian economy,” continues Leesa. “This is especially true in remote and rural areas such as Townsville where small and micro businesses are prominent and are essential in supporting jobs and wealth creation at the local level. “Throughout this month, we hope to start a conversation, encourage non-Indigenous businesses to support the sector and educate people on the range of benefits that come from working alongside Indigenous Australians.”

FOR SETTING A PROCUREMENT POLICY 1

WANT TO SUPPORT AN INDIGENOUS BUSINESS? Head on over to the following to find a list of local Indigenous businesses in your sector and area. •

Supply Nation

•

Buy Indigneous

•

Black Business Finder

•

Welcome to Country

Read other organisation policies online and choose what is important for you. Know who you are buying from. Do some homework on them – do they have a good reputation, after sales support, and are reliable in delivery. Look for ways to support Indigenous suppliers and local suppliers. They form part of your business community. Be clear on how you will choose the right supplier – is it price, service, warranty, speed of delivery or a mix of these. Set clear authority levels – which staff members can procure and to what levels of expense. Monitor and review those authorities periodically based on outcomes.

Source: Indigenous Business Australia

FIND OUT MORE ABOUT INDIGENOUS BUSINESS MONTH

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A growing number of young Indigenous Australians are rising through the ranks of the electrical trade thanks to the work of local entrepreneur, Michael Prien, who is using his business to open doors to the industry. Townsville CBD Electrical, which started in 2013, was founded with the key purpose of breaking down socio-economic barriers for Indigenous Australians by providing apprenticeship pathways into the trade sector. “I started the business to give Indigenous people more of an opportunity and to fill the gap where mainstream construction businesses and companies were lacking engagement,” explains Michael. “There was and continues to be a shortfall of Indigenous people on construction sites, particularly within the electrical sector, so as a proud Indigenous Australian myself, it instilled a passion in me to start a business to engage young apprentices and create some role models in the community. “I thought, if I could do something in my lifetime, then why not give it a go?” The business, which services areas from Brisbane up to Far North Queensland and the Torres Strait Islands, has employed a total of four Indigenous apprentices since the start of its operation. Michael hopes to grow this number over the coming years and create additional pathways through his second business CBD Services which is Brisbane based. “The growth in confidence and ability is so great to witness and we now have previous apprentices who have gone on to buy houses, have kids, and establish themselves,” he explains. “I’m trying to guide them in the right direction and provide them with a pathway in the

hopes they then become role models for other Indigenous people wanting to enter construction.” Michael acknowledges that his team still encounters initial apprehension when walking onto a job site, which soon dissipates once they have showcased their work ethic and capability. Michael hopes to continue bridging this gap through his commitment to an Indigenous workforce and build up the confidence, purpose and skills of those he employs. “It’s a flow on effect and it benefits everyone in the community who sees them get up and go to work, buy a house, and shows the younger generation that there is a pathway, there is an opportunity if you’re willing to put in the time and commitment,” he says. “It also equips them with life skills such as teamwork, they learn to be more self-sufficent and are mentally stronger with more insight into the world which builds their resilience.” While many businesses operating across Australia have now developed Indigenous procurement policies, Michael says the key to guaranteeing more pathways for Indigenous people, particularly within the trade sector, is for companies to support and hire local businesses that employ Indigenous staff. “I’d love to take on more but when I employ an apprentice I need to find four years’ worth of work for them and when you’re trying to put multiple on, you need a fair bit of work to sustain that,” he continues. “I think the key is just more education, and to ensure there is someone within a company who is passionate about engaging in Indigenous employment opportunities to make sure these pathways are available.” B Y G E O R G I E D E S A I L LY

Standing right to left – Blake Truscott, Zimarne Oui, Kalum Anderson, Michael Prien

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ACTIVATING

NQ’s Social Entrepreneurs BY JULIE JOHNSTON

What if changing the world was as easy as popping to the shops? From coffee shops to law firms, social enterprises are businesses created to do good. Townsville’s growing social enterprise sector has been activated and a local support network formed after eight local businesses completed CQUniversity’s 12 week iActivate social enterprise course. The initiative was sponsored and facilitated by Smart Precinct NQ, with a second cohort now underway to support the next wave of social entrepreneurs. Unlike a traditional charity model, social enterprises are profitable businesses that trade with the goal of addressing social issues, providing access to employment and training for marginalised groups, or improving environmental sustainability. CQUniversity Social Innovation Program Manager, Steve Williams, who facilitates the cohort along with Smart Precinct NQ, says the region is already benefitting from social enterprise but the course participants are now well equipped to create even greater impact. “North Queensland faces unique environmental and social challenges around preserving its incredible natural assets, meeting demand for regional services, creating opportunities for youth, and ensuring sustainable growth and employment,” says Steve. “Those challenges are being met with so many creative ideas from passionate local entrepreneurs, and the social enterprise sector is growing here, as well as in Australia and globally. “What we saw in the first Townsville cohort of participants is that many of them had not realised they were operating a social enterprise before

enrolling in iActivate. Completing the course has enabled them to take a more strategic approach, use design thinking to provide solutions to the problem they have identified, and to measure their impact. “It’s been a very successful collaboration between CQU and Smart Precinct NQ to kick start the social enterprise ecosystem in North Queensland, and we’re building on the momentum with the second iActivate cohort underway with 10 participants.”

In addition to the impact social enterprises can create in solving a community problem, they are making incredible economic returns for their communities New Economics Foundation

According to the FASES Report (2016), it is estimated that there are more than 20,000 social enterprises across the country and two to three thousand social enterprises in Queensland, and growing. Elise Parups, CEO of the Queensland Social Enterprise Council (QSEC) says that in the last two years, the membership body has grown by over 60 per cent.

“There are more and more businesses who are wanting to go beyond ‘business as usual’,” she says. “Many of the businesses joining are only just realising that the impact they are creating to address these persistent disadvantages can be classed as social enterprise. “At QSEC, we are like a big family. Anyone on the social enterprise journey can join as either a member or an associate member. We exist to support, connect and advocate for social enterprises, and have regional support champions located throughout regional Queensland.” The interest generated in social enterprise from the iActivate cohort in Townsville has enabled QSEC to establish the Townsville & North Queensland Network, with Towards Better Managing Director, Ricky Esterquest, taking on the role as Regional Champion, and he encourages anyone with an interest in social enterprise to get involved. “The group is still in its formation stages, but we have started holding Network Meetups to connect those who are already involved and others who are interested in becoming involved,” says Ricky. “At our core we are all changemakers who believe in social impact. We welcome people from all areas in the social enterprise ecosystem, such as those currently operating a social enterprise, people in a startup or idea phase of social enterprise, those who simply shop or support social enterprises, and interested members from corporate and government organisations. “As this is a member based network, a lot of what we do will be co-created

with members based on what they would find valuable, but I imagine it will consist of collaborative initiatives and learning and growth opportunities.” In addition to the impact social enterprises can create in solving a community problem, they are making incredible economic returns for their communities, with New Economics Foundation data reporting that every dollar spent

in a social enterprise returns on average $3 to the local community. Ricky says North Queensland’s flourishing social enterprise ecosystem has the potential to change behaviours in businesses and consumers for good. “I think as humans, our behaviour matters, and I see ‘Social Enterprise’ as a behaviour,” he says.

“My vision is to have a Social Enterprise Ecosystem in North Queensland that could allow social enterprise to be embedded in our day to day decision making such as what, from whom and where we purchase things personally or for our businesses, how we think about our impact, and the way in which we view the role of communities and their ability to create change.”

Social enterprises are organisations that: Have an economic, social, cultural or environmental MISSION aligned to public or community benefit.

TRADE to fulfill their mission.

Reinvest the majority of their profit/ surplus, or majority of expenditure is aligned to the FULFILMENT of their mission.

Derive a substantial portion of their INCOME from trade.

Source: Using the Business Model Canvas for Social Enterprise Design Ingrid Burkett, The Yunus Centre

Switch to good! Update your procurement policy and look for social enterprises who can provide your usual goods or services, but also make a difference in the community. Share your journey with your customers to let them know the good you are making in the world using the hashtag #switch2good

Let’s meet some of North Queensland’s own social enterprises Turn over page

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Meet Some Local Social Enterprises

Morehead Meals Founded in partnership with the Althea Projects, Morehead Meals is a local enterprise that provides a range of affordable and healthy pre-made meals to the community. The money from each purchased meal is reinvested back into the program to help the homeless and long-term unemployed people in the community gain the necessary skills and confidence to improve job prospects. Through their South Townsville drop-in centre, delivery service and corporate catering, they are providing social and economic opportunities to Townsville’s most vulnerable population.

Qplas Qplas is North Queensland’s first hardwood and agricultural plastic recycling facility. It combines recycled agricultural plastics with waste timber from African Mahogany plantations to produce cost-effective and durable plastic composite products for various industries including agriculture, construction and mining. At capacity the facility currently produces 10,000 tonnes of product, diverting thousands of tonnes of plastic and hard wood waste from landfill every year and reducing microplastics from entering the Great Barrier Reef. By combining hardwood and plastic waste, Qplas is offering a cost-effective and sustainable alternative that is beneficial for both the environment and local businesses.

Youth Reset Youth Reset is empowering the next generation with a set of effective strategies to self-regulate, improve their focus, and help them navigate through life’s challenges. Their five-part program is aiming to combat the high rates of mental health issues amongst youth through using body, breath and mind practices to help students develop resilience and confidence. Youth Reset currently offers free community classes at different locations around Townsville and has plans to introduce specific programs tailored to high school students over the coming year. They are also creating employment and training opportunities for young people to run different classes across the region.

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WANT TO GROW YOUR IMPACT? iACTIVATE SOCIAL ENTERPRISE SHORT COURSE IS FOR YOU Designed for social entrepreneurs and leaders of non-profit businesses, iActivate will help you grow your business for positive social impact. Learn proven techniques and models to define, structure, launch, and successfully develop your business. Benefit from iActivate’s ultra-flexible structure and local support to graduate in just 12 weeks.

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Take a (good)

Seat

It’s safe to say that most professionals, no matter their industry, would have encountered the term ‘ergonomics’ in their working life. While the awareness of this now familiar concept of ergonomics and its importance in relation to our health has gained the growing, focused attention of health researchers in the past several decades the study of ergonomics is by no means a new human insight.

In the modern business world, it is not uncommon for workers to spend up to 30 hours a week seated in their office chairs. Extensive research in the field of ergonomics, conducted by health professionals world-wide, has shown that something as seemingly harmless as sitting can lead to serious health concerns if done so for prolonged periods in positions contrary to our ideal physiological design. Can a chair really make us healthier? If you’re in a profession where you are seated most of your working day and you’re not already using an ergonomic chair, then the answer is yes. Switching out those lower quality office chairs, that have not been ergonomically designed, or even those makeshift office chairs, like the one from your dining table (it’s okay we’ve all been there) for a purpose-specific and well-designed task chair can have an accumulatively positive effect on our health and wellbeing. Countless studies have discovered the positive impacts ergonomic chairs on staff and have further highlighted the value of investing in quality task chairs, particularly for business owners wanting to improve the job satisfaction and efficiencies of their employees. Health benefits include reduced pain through adequate posture support, increased blood circulation through correct body position and reduced stress from greater comfort which leads to higher job satisfaction. Investing in quality ergonomic chairs not only improves the individual health of employees but also fiscally benefits businesses on a wider scale. Improved staff productivity from increased mental clarity gained through comfortable working conditions as well as fewer workers compensation claims and absenteeism related to injury are all value-adds to any business’ bottom line.

KEY CHARACTERISTICS OF AN ERGONOMIC OFFICE CHAIR

Not sure if the task chair is ergonomic or maybe you’re on the hunt for a quality chair and need some direction? Here are some tips to help you choose your perfect chair:

1. ADJUSTABLE When choosing your office chair, remember that not all office workers are the same, and many of us require a variety of unique customisations while working at a desk. So, why should our chairs be identical? Ergonomic office chairs should have a selection of adjustments that can be made, to tailor the height, angle, support and lumbar cushioning to suit the various needs of your body throughout the day. Office chairs should be entirely adjustable to working styles and physiological requirements of individuals.

2. BREATHABLE MATERIALS Your office chair should allow for airflow, be comfortable and not agitate the skin. The fabric of your office chair should be breathable, preventing the chair and your body from overheating and becoming uncomfortable while seated all day. Look for high-quality fabric or mesh materials for ultimate comfort. 3. SWIVEL If moving short distances around a workstation is needed for you or your employees, getting a chair with a swivel and wheels will make moving around easier. This is very important in preventing repetitive strain injuries from leaning over and repetitive reaching. 4. ARMRESTS Experts suggest that office workers need to keep their arms aligned at a ninety-degree angle to avoid strain and armrests can help to facilitate this alignment. They should be adjustable to allow each user to have enough room to rest their forearms and relieve strain on wrists and shoulders or be removable for smaller or shorter workers who find the armrest obstructive for their ideal seated height.

ERGONOMIC CHAIR TYPES FULLY ADJUSTABLE The fully adjustable characteristics of ergonomic office chairs such as the Therapod or the cult classic Herman Miller Aeron are what make them the top picks of health professionals such as physiotherapists and occupational therapists for their clients. The clever design and quality engineering of these chairs allows them to be completely customised to each user to achieve optimal ergonomic positioning whilst seated at their desks.

Herman Miller Aeron Chair

DYNAMIC CHAIRS

HÅG Capisco Chair

Dynamic ergonomic chairs, such as the iconic HAG Capisco, make it easy for users to shift between sitting, standing and perching positions throughout their working day. Frequently varying positions this way allows office workers to feel energised and therefore more focused on the task at hand. Moving between low and high working positions, all the way up to a standing position, encourages more dynamic movements which aids to significantly reduce sedentary habits, the biggest health risk faced by office workers.

AUTO ADJUSTABLE Auto-adjustable chairs such as the Herman Miller Cosm are intuitively and ergonomically designed to instantly respond to each users’ body, movement and posture to provide natural balance and total support. Clever engineering is setting the stage for a new age of ergonomic seating which supports hybrid office setups by providing tailored ergonomic solutions where multiple workers will use shared workstations.

Sit in a Cosm and you might forget you’re sitting in a chair at all

Herman Miller Cosm Chair

WADE LARKIN Managing Director of NPS Commercial Furniture NPS Commercial Furniture is owned and operated in Townsville, serving clients from a wide range of industries. They offer a broad selection of quality, international and Australian-made commercial furniture brands.

CREATE LASTING IMPRESSIONS

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Mungalla Station B Y G E O R G I E D E S A I L LY

A REFUGE FOR ALL WHO ENCOUNTER IT

uring the 1880’s in North Queensland, Mungalla Station became a safe haven for Indigenous people when confrontation between European settlers and local Nywaigi Aboriginal people was hostile. In the 1920’s Mungalla was declared a sanctuary for the protection of native birds and animals, and now thanks to their popular tourism ventures, the Nywaigi Aboriginal Land Corporation is combining astute cultural, social and business knowledge to improve economic outcomes for their people. Spanning over 880 hectares in the Hinchinbrook Shire, Mungalla Station encompasses 230 hectares of wetlands that are key to the health of the Great Barrier Reef. The business, which was severely impacted by the lack of international tourists due to COVID-19, is now pivoting after securing $100,000 in federal funding to develop bird watching facilities and horse riding tours. Managing Director of Mungalla Station and traditional Nywaigi owner, Jacob Cassady, says the grant from the Indigenous Tourism Fund will provide assistance to expand on their cultural historical tours and help them penetrate new markets. “We have over 200 different species of birds here at the station and we’ve been working extremely hard over the years to rehabilitate the wetlands from noxious weeds and other environmental impacts,” explains Jacob. “This grant means we can invest in track development, signage and build bird hides for the ultimate bird-watching experience and offer people self-guided tours through the wetlands.”

The grant is also set to provide further social and educational benefits for Aboriginal youth, which Jacob says is the key to providing employment and training pathways for the next generation of Indigenous Australians. “For us as Aboriginal people, we don’t have a lot of experience running a small business, so it’s important we provide these opportunities for the next generation,” he says. “We are really working towards empowering and teaching them those business skills and this grant gives us the capacity to provide more training and employment opportunities on the land.” To combat the growing number of disengaged youth in regional and remote North Queensland, Mungalla Station partnered with the Silving Lining Foundation two years ago to start a secondary school targeting at-risk Indigenous youth from both Townsville and Ingham. “Lots of these kids don’t fit into the mainstream schooling system, so this school provides a refuge for them where they can have some stability and improve their skills,” says Jacob. “We offer courses and certificates at Mungalla Station and the students do training across the areas of hospitality, conservation, tourism and land management, with the goal to build up their job skills and create more employment opportunities. “We are really wanting to build a solution to this problem and give the next generation a hand up.”

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Co-Working Spaces: The Future of Work?

B Y G E O R G I E D E S A I L LY

Regus Townsville co-working office reception area

What started as a niche concept with a few desks for entrepreneurs and creatives without the budget for their own office has now transformed the way we work.

s a new generation of businesses emerge, many are embracing the benefits co-working spaces have to offer, and thanks to a spike in new spaces opening in the region, we are now seeing this shift in working arrangements here in North Queensland. From established centres who’ve been fostering business success for years like Co. Habitat Co-Working Space and the Sturt Business Centre to more recently opened spaces like Regus in the Townsville CBD and the new Jungle Club on Magnetic Island - it really has become a revolution. But what benefits do co-working spaces provide and why are businesses jumping to use them? Mark Bhardwaj, Head of International Workplace Group’s (IWG) Partnership Growth in Australia and New Zealand, says co-working spaces offer a “flexible business model” which many in North Queensland are keen to adopt postpandemic.

“The appetite for flexible and coworking spaces was booming in Australia pre-COVID and the pandemic has only increased demand,” explains Mark. “As an investment, co-working spaces are a tried and tested business model, promising low staffing requirements and strong customer retention rates.” IWG’s Regus office in Townsville, which opened in June of this year, is the first of 10 ‘flexspaces’ centres to open in Queensland, with plans to extend along the coast to Cairns, Noosa, the Sunshine Coast, Mackay, Rockhampton, Gladstone, Bundaberg, Hervey Bay and Airlie Beach. Their new space, which offers conference rooms and hot-desks in addition to their offices, has seen steady growth in their first few months of operation. Mark says the entrepreneurial nature of many businesses in Townsville has

made it the ideal location to pilot their first centre, particularly since they’ve seen a mix of both local and intrastate clients taking out space. “Within Townsville is a strong entrepreneurial spirit and we are proud to foster that spirit through this new centre,” he explains. “Current take up has been strong in the first two months with our virtual office and membership options proving to be a strong selling point given customers have access to all Regus locations in Australia. “This demand for flexible office space among local businesses and entrepreneurs is increasing in the regional parts of North Queensland and our employees enjoy the flexibility offered by Regus within this brand-new centre in Townsville.” As businesses return to the workplace post-pandemic, co-working spaces

are providing employees with an ideal hybrid working arrangement, which alternates between time spent in the office and time working from home. This flexibility is what owner of Co.Habitat CoWorking Space, Josh Roberts, has attributed to the large uptake of offices at his space. “When I first started Co. Habitat in 2018, co-working was an entirely new concept in Townsville and it was something that had never been done before in the region,” he explains. “Our initial key demographic was those from creative industries and sole traders who worked from home, however since this time we’ve had a heap of historically traditional ‘office based’ businesses come on board.” Located in the former Transit Centre in South Townsville, the popularity of Co. Habitat meant Josh quickly found himself expanding 12 months later to the top floor of the building which is four times the size of his original space and now includes conference, meeting and podcast rooms. He too says the growth since COVID has been tremendous, and for a concept that was relatively unheard of when he first opened, the shift has been huge. “COVID really pushed companies that traditionally looked for the security of long term leases towards modern flexible options,” he continues.

“The uptake over the last 12 months in particular has been remarkable, and in the first seven months postexpansion, we had already filled 17 private offices. Currently we have 77% occupancy rate in our semiprivate offices and now as our region starts to open up, we are also seeing an uptake in single and casual hot desks in the shared space.” According to the Bureau of Statistics, in 2020, regional Queensland, in particular Townsville, saw a substantial number of moves from other states, pushing regional Queensland migration to record levels. If growth continues at this level, Josh says there is certainly the potential to expand Co. Habitat to meet increased demand for what he believes will soon be the future of workspaces. “Townsville has a great lifestyle, it is transforming a lot lately and our current uptake is split 50% between Townsville locals and those who have moved intrastate either during or since the pandemic,” continues Josh. “We want to grow with this demand and there is certainly the potential to consider expanding in order to do this. “There will always be a place for traditional leases in some industries, but I think this number will decrease and based on the trends we are seeing, co-working spaces will likely soon be accepted as the new ‘normal’ working arrangement.”

ACCORDING TO IWG’S WORKPLACE

Happiness Report 2021: SEVEN IN TEN (71%) would be open to work with others in an office, co-working space or other public space, in some capacity when their work home lives reset post COVID-19.

Specifically, 40% OF AUSTRALIANS WOULD LIKE TO WORK IN A CO-WORKING SPACE POST-COVID-19. This figure rises for our youngest workers (1824) with almost half of them (48%) happy to work in co-working spaces.

Co. Habitat’s co-working space provides communal areas for networking

The appetite for flexible and co-working spaces was booming in Australia pre-COVID and the pandemic has only increased demand MARK BHARDWAJ bdmag.com.au

BUSINESS ADVISORY SERVICES AT YOUR

DOORSTEP Working with businesses from start up, to growing and developing, to exit.

GROWTH · DEVELOP · REFINE · ADAPT · EXIT

As one of regional Queensland’s longest running firms and largest locally owned accounting and advisory service provider in the North, PVW Partners has a long and rich history of helping regional Australians on their path to success. With offices in Townsville, Innisfail and Cairns, the former ‘big 4’ firm services over 700 family groups and have long established themselves as the quality provider of tax, accounting and advisory services throughout all parts of the region. Colin Ryan, who is the partner in charge of the advisory service offering, says he has noted an everincreasing demand for specialist services as business owners in regional North Queensland become more sophisticated in their approach to business strategy. “Our Advisory team looks ahead to lead our clients down the right road to be successful in their business,” says Colin. “Our approach is founded on innovative thinking, but our solutions are developed to be practical, actionable and sustainable. “Our intellectual property and depth and breadth of experience are unique. We’re the best at what we do because we’re genuine experts at it.” The team works with a mix of startups, established family owned businesses and emerging corporations, providing everything from business improvement and growth strategies to tax structuring and planning for a business sale. Colin says the firm also prides itself in showcasing to local business owners and managers that they don’t need to seek out specialists in capital cities for quality professional services. “PVW are the custodians of a long-standing business here in Townville with a legacy dating back to the 1920’s and we’ve had clients who have been with us for over 50 years,” continues Colin. “For us, it’s more than just a business partnership. We understand the issues of people that live in the North and the challenges that face small businesses in the region.” In October 2020, PVW Partners and Richards Business Centre merged to expand their footprint and help more regional Queenslanders. In July 2021, PVW Partners merged with Cairns based accounting firm, Fortis Numbers, and are excited to continue to solidify their commitment to Far North Queensland through this recent expansion.

“We have a strong focus on ‘regional Australians growing regional Australia,’ with clients concentrated in the region from Mackay to Cooktown and west to Mount Isa,” says Colin. “We are passionate about offering expert and integrated taxation, accounting and other advisory services to the families and businesses of regional Australia. “We do that through our exceptional people, whose demonstrated experience and extensive networks build value-based relationships and allow us to solve problems that others in regional areas can’t.”

THE BUSINESS LIFE CYCLE 4 EXIT

3 DEVELOP A BUSINESS Refine the strategies, systems and processes of the business, integrate marketing and communications solutions and redefine the roles of the owners.

A BUSINESS Assess market value, build and investment pitch, take to market and minimize value leakage during negotiations.

2 GROW A BUSINESS

1 START A BUSINESS Ideation, business set up, financing and dealings with investors.

Build organic growth strategies, connect with smart acquisition and strategic partnership opportunities.

LOCAL CASE STUDIES

Townsville | Innisfail | Cairns

OTTO’S MARKET Otto’s Market Townsville needs no introduction as a very successful business within the region. Owner Donald Peel says the support from PVW Partners has been invaluable. “As a business owner, it was refining our ideas and helping myself and the team put them into place. Colin has been with me since I’ve owned the business and helped us as we have gone from one grocery store site to nine locations with cafes and drive through coffee shops, and from a single shareholder company to four shareholders, all in just over two years. We’ve taken measured risks along the way and backed ourselves on achieving controlled and profitable growth on our projects, while also having some fun along the way.”

Regional Australians Growing Regional Australia

• Business Advisory KNIGHT FRANK TOWNSVILLE

• Tax and Accounting

Knight Frank Townsville, property experts in valuation, leasing and management have also called on Colin and the team for advice on tax strategies, structuring growth initiatives and shareholder dealings. Managing Director of Knight Frank, Craig Stack, says he appreciates the importance of calling on local expertise. “We appreciate the professionalism and intellect applied in Colin’s work and his ability to collaborate with our team and other legal and financial advisors. It’s about bringing everyone together, locals supporting locals and PVW Partners are champions of local resourcing.”

• SMSF • Bookkeeping • Agribusiness www.pvwpartners.com (07) 4721 8500 Scan For More Info

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Socials Feature

Together Townsville The Community Information Centre Townsville wrapped up it’s Together Townsville series of events for the year with dinner at The Ville Resort - Casino on Thursday 2nd September. Guest speakers, Bruce Morcombe OAM and Senior Sargent Janelle Poole, joined the panel to discuss collaborative partnerships and moving forward post disaster. The event, aimed to unite and inspire business and community sectors, was attended by 120 representatives from local businesses, community organisations and government bodies.

Josephine Carter, Rhea Penafiel, Marissa Seeley, Joeleen Austin, Bruce Morcombe OAM, Amanda Carr

Murray Holm & Deanna Widdison

Verena Coombe, Kellie Stephenson, Senior Sargeant Janelle Poole, Denise Morcombe OAM, Bruce Morcombe OAM, Helen Lynn, Glenn Mintern, Teresa Hudson, Monica Hahn

Townsville Business Womens Awards

Townsville Business Women’s Circle committee: Megan Colwell, Andrea Hughes, Gina Rahmel, Renee Bennett, Shantelle Scovell, Pam Griffiths, Kirsty Keyes, Trina Willis, Claudia Smith

Shannon Willcox, Elley Hudson, Kellie Stephenson, Kristie Love-Pelletier, Georgina Whelan, Shantelle Scovell

Congratulations to all nominees and the winners of the ADITS Townsville Business Women’s Awards held at The Ville on 17 September. Business Woman of the Year: Kristie Love-Pelletier, Love2Swim School Community-Minded Business Woman of the Year: Kellie Stephenson, Support Local Townsville Corporate Business Woman of the Year: Georgina Whelan, Icon Cancer Clinic Emerging Business Woman of the Year: Elley Hudson, Excellence Property.

TEL 30th Anniversary

Almost 200 members, partners, key stakeholders and the broader North Queensland business community came together to celebrate Townsville Enterprise’s 30 year Anniversary in the Club Lounge at Queensland Country Bank Stadium.

Townsville Enterprise Team

Graham Jackson OAM, Tony Mooney AO, Geoff Plante, Laurence Lancini AM, Kevin Gill

Townsville Enterprise Board: Prof. Sandra Harding AO, Jamie Fitzpatrick, Cr Jenny Hill, Joe Carey, Kathy Danaher, Kevin Gill, Michael Jones, Ranee Crosby, Peter Wheeler, Moya Steele, Claudia Brumme-Smith

Take home a piece of Maggie BY E L I S A B E T H S I LV E S T E R

A MAGNETIC ISLAND BOUTIQUE RETAILER IS HELPING LOCAL ARTISANS SHOWCASE THEIR CREATIONS WHILE GIVING VISITORS AND TOURISTS AN OPPORTUNITY TO TAKE HOME A PIECE OF MAGGIE WITH THEM. MI Design located at Horseshoe Bay was launched in January 2020 after owner Fiona decided to take a new direction in her life and open a shop. The shop features one-of-a-kind handmade homewares and gifts including ceramics, pure linen clothing, paintings, candles and jewellery. Fiona says the idea behind MI Design was born while she was road tripping around Australia in a Ford Transit during 2019. “I was traveling in a motorhome but one of my dogs wasn't traveling so well so it was when I was on the amazing Nullarbor I decided after Perth I would head back to Maggie and open a shop,” she says. “When I opened, I started with just one bookcase of stuff and it has grown into a shop.” Over the last eight months, Fiona says her focus has shifted away from mainstream online products to locally acquired unique items. “Initially, I naively sourced suppliers by Google search then some of my wholesale leads came from other retailers on holidays coming into the shop and sharing their knowledge,” she says. “From there the word got out and more artists and entrepreneurs approached me with their works.” MI Designs features 21 Magnetic Island artists and designers including Dahlia Soul, The Hive, Silver Threads by Julie Bentley, Scented by Harry, Georgie Dunne Art and Emily Lane with local artisans making up 70 per cent of the shop stock. With the product shift in her focus, Fiona says she is proud to give local designers an outlet to grow their following. “There are so many talented artists and entrepreneurs on Magnetic Island, and some are able to support their

passion with their sales and some have certainly grown to a small business level,” she says.

“

I have learned locals love buying and supporting their artists and people on holidays also love to support locals wherever they go.”

Magnetic Island creator Emma Dahl founded her self-care business Dahlia Soul in 2014 and says her local and online sales have increased after partnering with MI Design. “It is a privilege to have Dahlia Soul products stocked at MI Design because Fiona only carries high quality, local arts and homewares so everything in store complements each other,” she says. “Collaborating with MI Design has been crucial to Dahlia Soul as it means I no longer have to spend long days at market stalls and I have more time doing what I love, which is making products.” Despite the uncertainty the world has faced in the wake of the coronavirus outbreak last year, Fiona says she is grateful the shop is flourishing. “Not long after I opened, we were hit with COVID-19 but when the lockdown lifted the local support was truly amazing,” she says. “With Queenslanders visiting Queensland, business progressed, with each month being better than the last.”

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A TASTE OF

B Y G E O R G I E D E S A I L LY

A new refugee-run restaurant has recently opened its doors on Ross River Road in the hopes of sharing their love of Somali food and culture with the broader Townsville community. Samoosa East African Cuisine, which opened in June of this year, is hoping to appeal to Australians’ passion for culturally diverse food by serving a mix of traditional Somali dishes which have been passed down for generations. Restaurant owners, Abdihakim Tahlil and his wife, Aqbal Abdi, who previously ran a food venture back home in Africa, quickly identified a gap in the regional market for their cuisine after arriving in Australia from the war-torn country of Somalia five years ago. “We started selling different foods at the markets in 2017 and soon realised that people were interested in our dishes,” explains Abdihakim, who is known by his fellow Australian customers as ‘samoosa man.’ “We worked really hard to build the business, which was difficult since English isn’t our first language and we were working other jobs during the day, but it eventually took off.” After their equipment was damaged in the 2019 flooding event, the couple received a federal grant to put towards purchasing their food truck, which Abdihakim says immediately enabled them to create a new revenue stream due to being more mobile. “Purchasing a food truck increased our service because we could attend more markets and locations, and reach more people, which meant we could put that profit towards financing the restaurant,” he continues. “We were always sold out of food before the end of the events and we had such good feedback from our Australian customers.” Since opening, the restaurant has been enjoyed by people from all backgrounds. Their food, particularly their most sought after dish of samoosa - a baked pastry with savoury

filling - has proven to be so popular amongst locals that they have now diversified the business to include catering services. “People wanted us to cater for events and functions so we recently opened up that side of the business this year,” he says.

The food takes influence from all around Africa and close Arab nations, which have all been included into traditional Somali cuisine, so there are lots of flavours and it makes a great dish for catering crowds. Townsville has become one of the main arrival points in Australia for those who are fleeing persecution and poverty around the globe. Therefore, Abdihakim hopes their restaurant will help break down cross-cultural barriers between refugees in the community and local Australians. “People come into the restaurant and ask lots of questions, they are interested in Somali culture - how we cook, how we eat, how we lived back home - they want to know more,” he says. “I love being able to share that and bring a part of my home with me to my new life and customers in Australia.”

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Everglow Community Care at the forefront of in-home aged care for North Queensland. For over 33 years, Everglow Community Care has been helping their aging clients to remain independent and live safely in their own homes for as long as possible. Thanks to their commitment to providing quality service for their clients, they have developed a reputation of providing personalised care that is dignified, respectful and focused on maintaining individual autonomy and community connection.

Wayne Crase CEO

With client offerings outside of the standard home care service, Everglow aims to provide personalised solutions to a range of needs and requirements. These include household chores, yard maintenance and making meals, through to providing transport to appointments, shopping and specialised services, like nursing, occupational therapy, dementia support, respite support and medication supervision. Chief Executive Officer of Everglow Community Care, Wayne Crase, who has played a vital role in shaping the vision and strategic direction of the company, says their focus is to work with families to keep the elderly in their homes by offering assistance that enables them to maintain their independence.

They were one of top three care providers in Queensland and the only North Queensland based organisation to be a finalist.

“Our goal is simple – bring out the best in our clients so that they remain at home where they are connected to their community,” explains Wayne.

“As a not-for-profit with an incorporated body, our clients aren’t just clients, many are members of Everglow Community Care, with our board having two clients who represent our client’s needs,” continues Wayne.

“We do this through the provision of services which assist in strengthening physical, mental and emotional well-being and foster social connections.

To add to their success, Wayne Crase also won the Rising Star award for his tireless efforts in bringing quality care to North Queensland.

“We aren’t providing overarching care for the masses; we are providing personalised care for the individual.”

“Everglow Community Care are incredibly proud to provide North Queensland with quality care and help better the lives of our older generations, particularly through making care more accessible to veterans and those from Culturally and Linguistically Diverse backgrounds.”

Leading Age Services Association (LASA) recently held their annual awards, in which Everglow Community Care was a finalist in the Exceptional Care Provider category.

Last year, Everglow opened the association's fourth location in the region which has enabled them to provide additional support services. Wayne credits Everglow’s growth to their

strong North Queensland roots and commitment to providing a quality service. “Everglow is local and that is its true strength, all the decision-making is done here. There is no head office or layers of bureaucracy,” he continues. “With over 1,000 clients and over 90 staff across three locations we attribute our growth as a company to our quality service.” With no signs of slowing down, Everglow Community Care is now focused on providing further support to clients in North Queensland, with plans to expand their services north of Ingham. “We are proud to be here for our clients and all of North Queensland’s ageing population, from the last 30 years to the next, we will continue to be passionate about providing a personalised service where our client’s quality of life is our life.”

“It has allowed me to maintain my independence, which has been a great difference” “They allow me to remain living independently in my own home”

94% 95%

Trusted Everglow to do the right thing by them. Were satisfied with the services they received.

Over 30 Years Caring For North Queensland

FELT THEIR SERVICES WERE EXPLAINED IN A WAY THEY CAN UNDERSTAND.

Felt staff treated them with respect.

Felt staff listened to them.

(07) 4725 1822 www.everglow.org.au

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Emerging

As our world evolves, so too are a fresh new generation of entrepreneurs. Meet two emerging young business people who are curious, energetic and proving age really is just a number.

ENTREPRENEURS B Y G E O R G I E D E S A I L LY

Lillee

BOWDEN-PRESTON

For Lillee Bowden-Preston, performing is in her blood. As the founder of Lillee Belle Entertainment, the Year 11 Pimlico State High School student performs her various contortion skills and circus acts at children’s birthday parties, events and local markets. “I’ve been performing in the circus for 11 years and I loved it so I decided to turn it into a business,” says Lillee. “My favourite thing about performing is the adrenaline rush and seeing the reactions of the audience and knowing I worked hard to get that.” Alongside performing independently, Lillee has been working with local company Cajam Circus for the past four years, where she teaches, creates and performs different acts. Lillee says starting her performance business has inspired her to consider pursuing the craft as a full-time career.

Olivia HOUGH

Sixteen year old Olivia Hough says starting her own business last year is what sparked her interest in completeing a jewellery apprenticeship when finishing school. As the founder of Rock ‘n Crystals, Olivia designs, curates and makes custom jewellery pieces out of unique gemstones. “I’ve always had a fascination with rocks and gemstones, and would make jewellery as presents for my friends and family before starting the business,” explains Olivia. “I use all the sanders, polishers, grinders and slab cutters at the Townsville Gem and Mineral Club, a process which usually takes a few weeks, but it makes it all worth it when I see people wearing my designs.” In addition to selling her jewellery at the local markets, Olivia also has her products stocked in TIJ Collection in Willows Shopping Centre, which she says has been the highlight of her early career.

“Running my own business has been very fun and it has made me want to study a Bachelor of Circus Arts in Melbourne,” she continues.

“Seeing my jewellery displayed and for sale was the most incredible thing, I couldn’t believe it,” she continues.

“I love busking out on the streets in my costumes and showing people the beauty of circus performance, so to do that as a career would be amazing.”

“I’m fortunate that I’ve had great support and opportunities to share my jewellery with the community.”

Join Townsville City Council during National Water Week this October by taking the pledge. Recognise the importance our waterways play in our lives, Caring for Water and Country. To find out how you can make a difference and WIN visit Council’s website.

TAKE THE PLEDGE

townsville.qld.gov.au/pledge

Image: Our Waters by Dennis Golding

n i k g Wa a M ves . BY J U L I E J O H N S TO N

Nicky Bidju Pryor’s signature style of painting ripples and combining bold, bright colours with traditional Indigenous techniques has not only enabled him to stand out as an artist and build a business, but to foster a ripple effect of reconciliation. His eye catching murals and yarning circles can be found in many schools throughout North Queensland, and he is regularly commissioned to complete artworks by government organisations and the corporate sector. “I started doing my art again about eight years ago before my daughter was born and when she was born a year later I quit my full time job to look after her at home,” he says. “I started doing canvas and went from there to doing murals. “It was hard to make money as an artist at the start, but now businesses are starting to notice there is still a lot of Indigenous culture.

Artist Nicky Bidju Pryor with one of his artworks at Heatley Primary School. The mural was painted to promote the School’s Bush Tucker trail called Yimbur Yalga, meaning “Pelican Walk”, which was created using knowledge about Bush Tucker from Uncle Russell Butler.

“I took her business name and made it my own, doing murals and street art. People started hearing about me and more schools and preschools wanted murals.” Although Nicky still does digital artwork and canvases occasionally, painting murals is what makes him jump out of bed. He estimates he has completed over 52 murals, this includes collaborations and school projects throughout North Queensland, as his signature style continues to evolve, he is building a strong customer base and social media following.

“It’s good they’re starting to try and understand about our culture and respect it.”

“When I was dancing with the Mornington Island Dancers, they taught me how to paint traditional style, and later I started forming my artwork into modern and traditional style,” he says.

Bidju, meaning sea hawk, is Nicky’s traditional name, and was the name of his late mother’s business.

“Once I started doing murals, I felt like this is my thing, and created my own style which got me noticed.

“She was a deadly artist with a big heart and she loved helping people,” he says.

“My style represents me as an Indigenous artist as I am evolving and changing and adapting to today’s society and I want us to work together. That’s why I paint ripples, it’s the ripple effect.

“She would use her skills as an artist to get people off the street to paint and do screen printing.

Coral reef mural, located at The Ville

The Ville wanted me to paint the Coral Reef mural. I don’t just paint something I don’t understand so I asked Reef Ecologic to help me understand coral. I wanted to capture a sunset behind The Ville so I liked the idea of having half in and half out of the water. bdmag.com.au

B Y G E O R G I E D E S A I L LY

As a vibrant ecosystem of early-stage high-growth businesses continue to emerge in North Queensland, so too is a new form of investing which is having numerous economic benefits for the local economy, all the while providing the critical capital required for regional talent to thrive. Off the back of recent success stories like SafetyCulture’s unicorn status and JESI’s $4.5 million capital raise, startup investing has been gaining a great deal of momentum in the North, with more people wanting a slice of the innovation emanating from the region. While this style of investing is higher-risk, owner of Townsville’s Evolution Financial, Brad Stewart, says startups have the potential to yield higher and quicker returns compared to traditional types of investments. “Startup investment is more focused on how people can invest available funds into several businesses to multiply their return of investment beyond traditional passive returns – targeting returns such as 10 times your capital over a three to four year timeframe,” Brad explains.

“Our local economy has been hit hard over the past decade and this investment provides a new avenue for North Queensland investors to regain lost capital from events such as the financial collapse of Storm and low property market growth, and then reinvest those profits back into the region to benefit all.” While startup investing is economically lucrative, Intellectual Property Lawyer and founder of the local investor network NQ Angels, Donna Patane, says the space also enables investors to play a key role in guaranteeing the future of the region is bright and integrated with technology and innovation.

Donna Patane, NQ Angels

“It’s a higher risk but high reward strategy if successful, with investors cashing in during a subsequent capital raise, a public listing on the stock market or a direct sale to a larger competitor.” Despite this still being a relatively new market in Australia, North Queensland businesses are at the forefront of such developments, with Townsville investors making up 25 of the 30 Evolution Financial clients who provided $3.5 million of investment capital for Brisbane based company XPotential Technologies. The company, which uses AI and digital data to modernise marketing and customer experience for its clientele, will list on the ASX in November and is set to provide extraordinary returns for those local investors. “In the past 12 months XPonential Technologies has grown recurring revenue by well over 100%, has offices in Brisbane, London and Vietnam, and has been valued

at around $60 million for when it lists on the ASX in November,” explains Brad.

“Investors can be directly involved in markets or solutions they care about; startups aren’t banks and they don’t build apartments, rather they are solving specific real-world problems with cool intellectual property and investors get a front row seat to that,” says Donna.

“They also offer more flexibility since the investment lifecycle starts with smaller stages and cash can be exchanged for shares, preference shares, options or convertible notes.” Over the next five years, startup investing is set to enter the fold of mainstream venture financing which Donna says will be the key to supporting the region’s best talent and ensuring equity, revenues and jobs remain local and not lost abroad. “The regional startup ecosystem has been slowly building over the past decade and it’s getting to the point where there is a basic understanding of the processes and the lingo, and now talented people with ideas and experience are coming together to connect and share and learn,” she continues. “Our local success stories really confirm that big businesses can be born in regional towns and ought to serve to build confidence.”

Donna says education is crucial to minimise risk and enable an early-stage business to succeed. She advises potential investors to connect with the local startup ecosystem for advice and guidance on weighing up the risks associated with this form of investment.

startup makes it, so choosing carefully is key and even then, a well spread portfolio is likely to have some non-performers,” she says. “There are support networks available in North Queensland that are designed specifically to help provide that advice, education and bridge the gap between potential investors and startups.”

“While early stage investors can make a huge return as the startup gets traction and momentum, not every

Keep an open mind, look for high growth potential through a clear path with a great founder.

Connect with the local startup ecosystem so you have your finger on the pulse. Take it slow, see a lot of pitches and meet a lot of founders in a variety of industries.

Share the load, invest in groups across various startups to spread risk and always do due diligence.

Set boundaries on the cash and time you have and your ideal investment size and number. Source: NQ Angels

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2020 The

’s

North Queensland’s Economic Bonanza?

For the first time in a very long time, North Queensland is benefiting from a range of major private sector projects to combine with publicly funded projects. Over the past few years, North Queensland has relied on major government projects like upgrading the Bruce Highway and the Townsville Stadium to ‘pump up’ economic activity. But now, we have very significant private sector investment in renewable energy, precious metals and rare earth minerals and further development of major coal mines to accompany government funding of defence facilities and hopefully, port expansion. There is more than $1 billion in committed private sector projects near Townsville, with projects like the Genex Kidston Solar Project, Pumped Storage Hydro and the Ravenswood Gold expansion. These projects exclude the continuing development of the Bravus coal mine and rail infrastructure and the imminent development at Olive Downs Coal Mine. When these projects combine with the steady roll out of potentially $1 billion in works associated with the Australian and Singapore Army Training initiatives at Greenvale, we have a highly impressive list of committed developments. And there is one prospective project that, if managed appropriately, has the potential to tie the historic loose ends between mining and manufacturing in Australia together – for North Queensland’s benefit. The Lansdown Eco Industrial Precinct is situated outside Townsville. It is being projected by Townsville City Council as a very worthwhile location for advanced manufacturing, technology and processing. The Council is correct – and the North Queensland business community needs to understand the potential this Precinct has, because world events and a National Government strategy appear to be combining constructively to allow this Precinct to be a nationally significant location for modern manufacturing.

Lansdown is close enough for an already skilled workforce to commute efficiently, it is very close to a major seaport in Townsville and most importantly, it is very close to the emerging rare earth deposits in North Queensland and the existing base metal deposits between Townsville and Mount Isa. It would be hard to script the locational benefits any better. The rapidly emerging international focus toward critical and rare earth elements for powering new age technologies is significant for North Queensland. The market demand will mean industry – including international industry, will be coming toward us and the Modern Manufacturing Strategy released by the Australian Government in 2020 also reinforces North Queensland’s economic prospects. The Strategy listed six areas of focus – and four of these focus areas involve sectors that North Queensland already has significant expertise, capacity and in some cases, national dominance in. North Queensland can show significant expertise in the Resources Technology, Clean Energy, and the Defence sectors, along with a very strong productive capacity and expertise in the Food and Beverage sector.

Ingrained in the north queensland business community

Lansdown is being projected by Townsville City Council as a very worthwhile location for advanced manufacturing, technology and processing.

Awarding work to more than 300 local businesses annually .

It would be very beneficial for the North Queensland business community to support the manufacturing opportunities that can emerge at Lansdown, so it is important our community understands: • How and why value adding to the emerging rare earth mining capacity just west of Townsville, and between Hughenden and Mt Isa should be facilitated by a manufacturing hub at Lansdown,

Dealing with more than 600 operating businesses in the tenancies we manage.

• That the existing gas pipeline, water access, rail, road, and capacity for servicing by renewable energy makes Lansdown unique nationally, and

Promoting more than 100 other North Queenland businesses through Digital Marketing.

• The benefit of an innovative major hub in terms of sustainable employment for our region and workflow for all forms of locally owned enterprises. Lansdown presents as an opportunity to progress North Queensland and particularly Townsville to a different, stronger and progressive level of sustained economic activity that allows our wider community to be part of the new age of industry and benefit from the confidence that this association maintains.

CRAIG STACK Managing Director of Knight Frank’s Townsville and Mackay offices. Craig leads a team of 43 property professionals who are among the best in what they do in Regional Queensland. The Knight Frank team consistently deal with nearly 1,000 North Queensland based businesses every month.

Your business means something to us. Knight Frank Townsville. Your Partners in Property. bdmag.com.au

CREATING

SPACE

A long vacant North Ward corner has come to life with the opening of the new Renegade Australia gift shop and café.

The Renegade Handmade market began in 2013 when then full time potter, Karissa Chase moved back to Townsville after 20 years of living away in Brisbane and America.

Many of us are familiar with the Renegade Gift Shop located inside the Warrina Arcade in Currajong, and it’s a delight to find a second location in a different part of town.

“My focus has been to provide a venue for those with a passion to create, but also a head for business and a drive to expand their possibilities. I never dreamed it would become a monthly market, two retail locations and a massive Christmas event,” she says.

“It came about by happy accident,” says Renegade’s founder Karissa Chase. “I was looking to expand the footprint at the Warrina Store when I stumbled across this vacant space. I couldn’t believe such a great position was just waiting for the right vision. I did a walk through and emailed a proposal on the very same day.” The new store largely stocks Australian made gift items including jewellery, candles, cards, linen and pottery. “I wanted a space that was warm and welcoming, where people would shop or stop and enjoy a coffee in a beautiful, relaxed environment.” “The locals are loving the convenience of having coffee so close and are thrilled we have brought this corner back to life. The last tenant was here in 2016 so it’s been vacant a long time.”

A large part of Renegade’s success lies with the locals that are making a true effort to investigate where they’re spending their hard-earned money. The benefits of the local multiplier effect on our economy is magic for the Townsville community. “We’ve returned over 3 million dollars to local and Australian creatives through Renegade’s brick and mortar stores, and that’s not even including the spend that happens directly with the stallholders at our markets throughout the year.” You can visit the original Renegade Gift Shop at the Warrina Arcade in Illuka Street, Currajong. Its hours are Monday to Friday 9-4, and weekends 9-3. The new store is located on the corner of Eyre and Landsborough streets in North Ward. The gift shop and café is open Monday to Friday 8am to 4pm, and weekends 8am to 3pm.

COVID SAFE COMMUTE FOR RESOURCES WORKERS LAUNCHED Remote Worker Management specialist, and Townsville startup success story, JESI, has joined forces with Microsoft Australia and Mining Equipment, Technology and Services (METS) to offer a Resources COVID Safe Commute Plan, enabling companies to quickly identify the location of workers, activate responsive COVID Safe Action Plans and prevent transmission super spreader events.

MAGGIE BOAT TOUR One Of The Best Aquascene Tourism has been recognised as one of the world’s best tourism experiences in Tripadvisor’s 2021 Travellers Choice “Best of the Best” Awards. The Magnetic Island boat tour was one of two Australian entries and ranked #7, beating out top tourist attractions around the world.

NOURISHING BITES Launches New Native Treats Proudly Indigenous owned business, Nourishing Bites, has recently launched their new Native Australian collection to honour and support their rich cultural heritage and Indigenous perspectives. The treats, which were launched as part of this year’s NAIDOC week celebrations, are infused with unique and delicious flavours of Australian Native Botanicals that were used by First Nations People for their culinary and medical benefits. Owner, Shelley Grainger, says the native collection represents an opportunity for everyone to support Indigenous economic development and agriculture in Australia.

ADITS RANKS IN TOP 5 ADITS have marked another monumental milestone after being ranked #4 in Australia and APAC in the MSP 501 Listing by Channel Futures. The achievement follows ADITS’ recent merger with OnBoard I.T in April which has allowed both companies to maintain a strong presence in the local community. Managing Director, Ashley Darwen says the achievement is a real testament to the hard work and dedication of the team.

RETIREMENT BECKONS FOR GLENYS After 11 years as the inaugural CEO of the Regional Development Australia and Townsville and North West Queensland (RDA) Glenys Schuntner has announced her retirement and passed on the torch to Wade Chiesa. Since arriving in Townsville in 2004 to commence the role of CEO at Townsville Enterprise, Glenys has become a vital member of the North Queensland community and will continue to maintain an active role in the region as the current Chair of the JCU Townsville Fire and a member of the Women’s National Basketball League Commission.

Magnetic Island Race Week Overview The 14th annual SeaLink Magnetic Island Race Week resumed this year with over 54 competitors from across the region. Magnetic Island Race Week Event Coordinator, Jodie Kennedy, says the event typically injects over one million dollars into the region and that this year's race has been another huge boon to the city, especially for the hospitality and tourism sectors that continue to face challenges. "We were thrilled to be able to host an event with competitors from QLD, TAS, NSW, SA and VIC who arrived into our waters before lockdowns. While we missed many boats that couldn’t make it, we hope to see them all for the event In 2022."

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Engineering

Solutions

FOR

IMAGINE. INNOVATE. CREATE.

When it comes to delivering engineering solutions, TEi Services are all about ingenuity and tradition. TEi keep ‘one eye on the past’ as they carry forward more than 50 years of proven experience and commitment to delivering quality projects and embracing technology. Since establishment in 1968 TEi services have built a reputation of excellence in manufacturing from their North Queensland base. TEi offer a diverse range of services in fabrication, welding, machining industrial coatings and installation. These services are supported by in-house engineering and drafting. These processes have proven to deliver projects from design inception through to commissioning. General Manager of TEi Services, Richard Parker, says their mantra, ‘IMAGINE. INNOVATE. CREATE.’ translates to adapting and embracing emerging technologies, developing new project management approaches and striving for quality. “Our aim is to exceed our clients’ expectations,” explains Richard. “As a business we have more than 50 years’ experience in delivering customised, innovative solutions to our national and international clients. “Our management team draws on more than 100 years’ combined experience within mining, manufacturing, resources, renewables, sugar and rail industries. “The committed, highly skilled and dedicated team at TEi Services gives us our competitive advantage of global expertise coupled with local knowledge.” Alongside developing a rewarding high-performance culture, TEi is also dedicated to ensuring everything is underpinned by people-centred values. Richard

Engineering Solutions

DEFENCE, AEROSPACE & SPACE

tomorrow

says their commitment to exceptional services extends beyond clients and stakeholders and out to the wider community and employees. “At TEi, our vision is to continue to be recognised as a national and international engineering services leader, delivering customised and innovative solutions,” continues Richard. “We value partnerships and approach our business relationships with strategy and purpose. The best business is repeat business, this not only applies to our customers but also to our suppliers. “We commit to training to upskill all our people. Training focuses on safety, emerging tech and productivity. We consistently employ apprentices to ensure future generations of manufacturing continue in Australia.” Globally TEi Services have had an impact in the mining and resources industry, providing cost effective, efficient trommel screening solutions to mining operations across six continents. “Our mission is to operate a sustainable, modern and profitable business while adhering to our responsibilities of sound ethical values,” continues Richard. “To achieve this, TEi will develop and train our workforce, maintain our assets, adapt new technologies and focus on relationships by delivering high quality engineered solutions for our clients. “Exporting Townsville manufactured steel products around the world brings great pride and satisfaction. TEi Services will continue to develop and engage world leading technology to maintain our competitive advantages.”

Design · Drafting · Fabrication · Coating · Monitoring · Maintenance

CUSTOM SOLUTIONS & MAINTENANCE

MINING & RESOURCES

TRANSPORT & LOGISTICS

50 YEARS in operation

100 YEARS combined management team experience

120 APPRENTICES employed in the last two decades

15% ABOVE INDUSTRY AVERAGE apprenticeship completion rate

60 EMPLOYED throughout our operation

IMAGINE INNOVATE CREATE

7.5 YEARS average length of employment

Refurbishment of Telescope Bogles - Largest optical telescope in Australia, preserved by TEi Services.

Supply and construct of water reservoir including the construction of the 22.5ML in Mount Louisa, and their current work on the 22.5ML in the Burdekin

Creating efficient, cost effective trommel screening solutions for mining operations

50 Years of Quality Engineering Solutions CIVIL & INFRASTRUCTURE

INDUSTRIAL & MANUFACTURING

(07) 4774 5811 www.tei.com.au

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SHINING A LIGHT ON LOCAL JOBS Townsville CityLibraries are shining a spotlight on employment as it rolls out the new Zoom Room and free sessions with Mas Careers advisors to get locals job-ready. The brand new Zoom Room at Aitkenvale CityLibrary is a dedicated space for CityLibraries users to attend digital meetings like job interviews, lectures, business meetings, and more.

“This is also a great offering for people who don’t have internet at home who need to access it in order to secure a job. We are thrilled to be able to offer this space to anyone in our community who needs it.”

Community and Cultural Development Committee chairperson Ann-Maree Greaney says the new room would be great for people who wanted a quiet space to have meetings.

Cr Greaney says job seekers could also take advantage of the Career Chats running at Thuringowa and Aitkenvale CityLibraries.

“Council has had meeting rooms available at its libraries for many years, but COVID-19 has really changed the way we hold meetings. Zoom, Skype and Facetime have become the new normal for everything from work meetings to job interviews,” Cr Greaney says.

“This is a great opportunity for people looking for a career change or getting into the workforce,” she says. “These meetings with Mas Career advisors can help shape out a pathway to success, as well as help you write a resume and decide which career path would suit you best.”

“This switch towards digital meetings gave Council a push towards having a dedicated digital meeting space, which is why we now have the Zoom Room. “This space has unlimited WiFi, a Mac computer with a built-in camera and microphone, Skype and Zoom already downloaded, access to the library catalogue and online resources, and most importantly it is in a quiet space.

TO BOOK

the Zoom Room or for a Career Chat speak to library staff at any CityLibraries branch, call the library on 4727 8310 or email library@townsville.qld.gov.au

Career Chats

Setting you on the pathway to success Map out the pathway to your dream career and walk away with the tools and knowledge to get started in a FREE 30 minute Career Chat with a qualified Mas Career Advisor.

BOOKINGS ESSENTIAL Book online or speak to one of our friendly staff

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Solving

GLOBAL

Energy poverty B Y G E O R G I E D E S A I L LY

When Cyclone Yasi hit the East Coast of Australia in 2011, it caused one billion dollars’ worth of damage and left thousands in North Queensland without power for weeks. Local innovator, Trent Small, was one of the many left stranded, and it was during this time he identified the need to deliver disaster support more efficiently and rapidly. Five years later, he developed a sustainable, environmentally friendly energy source that is now being deployed to disaster zones worldwide for immediate and safe renewable electricity. “Solar Relief is a business focused on renewable energy generation and storage solutions for natural disasters and remote off the grid environments,” explains Trent. “I created the Portable Power Supply (PPS) with a clear focus to provide a product and storage solution to end energy poverty and enable medical devices, communication and disaster relief services to be utilised when all other systems fail, like in the case of Cyclone Yasi.”

“Our profit for purpose vision is to create a circular economy where we lease products over a three-year period to commercial customers, and at the end of that time frame, upgrade their products with the newest technological advances.” will not only supply electricity but also provide a cold storage solution for crucial medical equipment such as COVID-19 vaccines. “We have been engaging with Kar Geno Community Organisation in Africa to deliver our solutions for the past five years after previously sending a unit to a village in Uganda and seeing the positive impact it made,” he says. “We are now sending a PPS system along with a Mono pump to a Kenyan village, in which many in the community suffer from HIV; our solution will offer them the basics of survival such as the ability to pump fresh water, irrigate crops and grow fresh food.”

Developed in conjunction with the Australian Defence Force and Emergency Services, the PPS is a modular unit that can be charged by solar, mains power, a generator or vehicle alternator. Its operational capabilities have been used in a series of trials over the past 24 months, including its most recent deployment during Talisman Sabre 2021.

Despite the current growth in worldwide power distribution, it is estimated that 650 million people will still lack access to electricity by 2030 – the vast majority of them in Sub-Saharan Africa. Through Trent’s growing social enterprise action, he hopes to build a circular economy that boosts economic growth, stimulates innovation and alleviates global energy poverty.

“We had seven PPS systems deployed on Operation Talisman Sabre which were used to power the drone batteries, robotics and autonomous vehicles,” says Trent.

“It also enhanced levels of safety for the troops due to the elimination of noise, heat and visual signatures that normally give away the position to the enemy and therefore place them in danger.” Alongside improving operational effectiveness for Defence, Trent is committed to tackling the larger goal of universal energy access and is in the process of sending a PPS system to a village in Kenya that

“These systems will then be refurbished and repurposed and sent to developing nations that need these energy and storage solutions. “The goal is to then establish facilities and train locals on the ground to manufacture and repair PPS systems, and create an industry that generates jobs and solves energy poverty around the world.”

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Guest Contribution

UR BUSINESS? O Y TO G IN O D IT IS WHAT Whether it be a cold or a headache; at some point in our lives we’ve all dragged ourselves out of bed and soldiered on into the office feeling like a hero. However, studies have shown that this presenteeism culture is not only negatively affecting the health and wellbeing of workers, but its estimated economic impact on businesses is almost four times the cost of absenteeism. Yet with businesses under pressure to be more profitable than ever before, how can you ensure you have an active, positive and productive workforce?

PRESENTEESIM AND MANAGEMENT The first step is understanding that presenteeism is not isolated to just workers; but rather affects every member of the team, particularly those in leadership positions who often carry higher levels of stress and work longer hours. Most people in a leadership team, when by themselves, will admit that they often lack concentration, feel that stress affects their ability at work, and tend to rely on caffeine, food or alcohol to cope. With this type of driver, it’s a no-brainer that this won’t yield the same results that businesses like Google and Apple get.

THE IMPORTANCE OF A CORPORATE HEALTH STRATEGY Whilst there is still value in typical mental health services that employ coping strategies and counselling sessions, for many businesses this becomes too costly, and often takes employees away from their work for too long. A corporate strategy instead focuses on the overall productivity, capability and health of employees whilst at work and home and ensures greater profitability and workplace culture for the company. The goal of a corporate health strategy is to find key areas of improvement needed to ensure the health and wellbeing of staff. Once you’ve identified the key areas of improvement, you can offer either an individualised or group plan to help your employees get back on track. It’s important to cultivate a workplace culture that promotes wellbeing and helps identify the signs of employee burnout before they become worse. A business without a corporate health strategy is like driving your car with the accelerator slammed on but neglecting to remove the handbrake. At the end of the day, nothing determines business success (or failure) more than workplace culture. So, if you’re not looking at corporate health, then you’re not thinking with strategy.

IMPACTS OF AN UNHEALTHY WORKPLACE Just like one ‘bad apple’ can spoil the whole barrel, when a person is struggling in the workplace it affects the entire team. If one person is not pulling their weight due to poor health, it often creates a toxic environment and annoys other staff who feel like they’re picking up the workload. A corporate health plan is useful in pinpointing why staff may be underperforming and identifying specific strategies tailored to your business that can be implemented to address this.

How to know if your employees are exhausted? • Constantly tired and fatigued. • Having difficulty meeting deadlines. • Unable to concentrate. • Trouble with decision-making. • Difficulty with interpersonal relationships.

Got a gut feeling that your staff’s performance is not just about what’s happening in the workplace? Use the QR code to send your staff an anonymous survey and see where they stand!

JAMES JENSEN James is the Managing Director and Head Practitioner at Australian Nutrition Centre, specialising in treating the ‘root cause’ rather than the symptoms. He is available to consult to organisations for corporate health plans.

Regional Feature

B Y G E O R G I E D E S A I L LY

The old devonshire tea house that once sat on the top of the Cardwell Range has now been revamped under the watchful eyes of the new owners who are primed to capitalise off the iconic view and invest back into the region. Like many travellers, the new owners of Vista Hinchinbrook, Patricia and Ian Belcher, who purchased the business in January, fell in love with Cardwell’s sweeping views when they first visited the area two decades ago.

Through bringing the cafe back, it has not only created exciting new opportunities for us as business owners, but also for the entire region

“We knew it was popular when the tea house was operating in the early 2000’s, but the response has been so positive from across North Queensland since we announced we would be re-opening and modernising it into a cafe,” explains Trish. “The hospitality sector is new territory for us, however, we’ve been running different businesses in Australia for 30 years and saw this as a great opportunity to bring back such an iconic and social location.” The cafe saw a surge in local customers when it opened its doors to the public in August, and the couple are now penetrating new markets after diversifying the business to include a bed and breakfast service. “From a business perspective, we didn’t want to offer just one thing,” continues Trish. “In addition to the cafe, we have now created two luxury and modern cabins as part of our bed and breakfast service and look forward to seeing that side of the business grow especially since many people are now holidaying locally.” Trish says supporting the economic growth of the community and building relationships with local food producers is incredibly important for them both personally and for the success and longevity of Vista Hinchinbrook. This strong business acumen has meant the couple are able to trace the origins of everything in their shop back to local suppliers in the region. “Through bringing the cafe back, it has not only created exciting new opportunities for us as business owners, but also for the entire region,” she says. “Everything from our milk to our coffee to our baked goods are from the surrounding areas of Townsville, Ingham and the Tablelands, which was really important to us when opening. “We are wanting to strengthen the community by investing close to home, buying local and showing our support for businesses in the region.”

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New Design Feature

PROMOTES SUN SAFETY in North Queensland

B Y G E O R G I E D E S A I L LY

Local business, Design Works Apparel, are thinking outside the box in an attempt to promote the importance of sun safety with their new website feature, which enables customers to design personalised sun shirts on their devices. The new feature was launched at their 'Design Your Own Apparel' event in August where locals came to test out the product and create their own sun shirts. Owner of Design Works Apparel, Dahé Wie, hopes the custom design feature will encourage consumers to make smart choices and protect themselves from the harsh North Queensland UV rays. “By offering the ‘Design Your Own Shirt’ feature, customers can easily choose their own image and font options, create a custom design on their device, and test different scenarios before the final confirmation,” explains Dahé. “It is time-efficient, offers a fun project for users and a sense of achievement from designing their own shirt from scratch, but most importantly we hope it encourages sun smart choices as people are often more inclined to wear the sun shirt they designed.” The business, which first started as a market stall, now resides in the Woolcock Centre and designs a range of sun safe clothing in vibrant colours and bold designs. Dahé says she and her partner Dave started the business after identifying a gap in the market for sun safe shirts that were unique, quick dry and lightweight. “The only accessible UV protective clothing before us were shirts with fish prints or dull plain designs,” she continues.

“The response from the consumer market was great and we started shops in shopping centres, eventually expanding to Mackay and an online store servicing Australia wide. Now we have merged into one megastore in the Woolcock Centre and send orders nationwide and occasionally export.” The popularity of their vibrant designs has seen them collaborate with various local businesses, including the likes of Support Local Townsville, to help spread the importance of wearing sun protective clothing. “Living and enjoying the outdoors in North Queensland where UV is extremely high means there is a necessity for sun safe clothing,” says Dahé. “Collaboration is a great marketing method to reach further audience bases, and by working with companies that align with our brand, we have been able to send stronger messages regarding our identity and mission in spreading the importance of sun safety.”

SUN SAFETY

the

Facts:

2 in 3 AUSTRALIANS are diagnosed with skin cancer BEFORE THE AGE OF 70 These figures are even higher in Queensland.

More than 95% of skin cancer cases are caused by unprotected exposure to UV radiation from the sun, MEANING IT’S A NEARLY ENTIRELY PREVENTABLE CANCER.

Melanoma rates are higher in people aged over 45 who experienced sun damage in their youth. Statistics provided by Dr Helena Rosengren, Skin Repair Skin Cancer Clinic.

Putting

People

t s r i F

Since 2016, Queensland Country Bank has actively recruited, employed and retained numerous staff through their Indigenous Trainee Program who have gone on to contribute positively to the Member service experience and reflect the demographic of the communities in which the bank operates. Chief Executive Officer of Queensland Country Bank, Aaron Newman says their commitment to cultural diversity is a key part of their Diversity and Equality Policy, which extends to those with disabilities, the LGBTQ community and other marginalised groups. “As a member-owned bank committed to supporting regional Queensland, we make it a priority to ensure we are taking proactive steps to focus on cultural diversity within our branches,” says Aaron. “Across the communities we span, from Stanthorpe to Weipa and out to Mount Isa, the community needs are

When I first started at Queensland Country Bank, I was too nervous to even pick up the phone. But by the end of my traineeship I did an Acknowledgement to Country in front of 350 staff at the regional conference and that would probably be one of my most proudest moments.” Sianne, Queensland Country Bank Indigenous Trainee

Queensland Country Bank Limited ABN 77 087 651 027

all different, but providing opportunities for local employment is one key area we see that we can play a valuable role throughout Queensland. “Through our commitment of being an equal opportunity employer, we have ensured that our staff recruit with an unbiased view and are consciously aware of the historical background of Aboriginal and Torres Strait Islander people and the role that history plays in today’s society.” Through their Indigenous employment program, Aaron says they have gained a strong, loyal workforce grounded in cultural diversity that has helped to further connect with their member base and enhanced engagement within the organisation. “We actively strive to provide an inclusive environment that has no barriers and enables people to be themselves in the workplace,” he says. “Organisations have the responsibility to take a proactive approach and ensure cultural diversity is underpinned by management strategy. “There are companies who can be engaged to support business and organisations in facilitating a plan and ensuring a long-term goal for cultural inclusion within the workplace is established. Queensland Country recognises there is more that it can do to engage with the Indigenous community and is taking steps to achieve this. “The benefits we’ve seen for both our organisation and our communities are twofold and I’d encourage others to do the same. We’re very proud of how we are able to give back to the communities who support Queensland Country Bank.”

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FOCUSING ON YOU & YOUR BUSINESS WHO WE ARE?

WHAT WE DO?

Two words are very important to us -

We work closely alongside business owners

Diversity & Specialised and we value both.

to bring more clarity, direction and support,

Offering a diverse range of services and

improving elements of your life beyond

specialising in a few key industries.

just the business.

TAX & ACCOUNTING

BUSINESS CONSULTING

Help with the tax & accounting issues that stress you out.

Guidance & direction you need to build a stronger business

LIFESTYLE & FINANCIAL SOLUTIONS

SPECIALIST SERVICES

Work towards your ideal lifestyle now & in the future

The legal help you need for planning ahead

AITKENVALE OFFICE

KIRWAN OFFICE

mail@couttsredington.com.au

278 Ross River Road Aitkenvale QLD 4814

127 Thuringowa Drive Kirwan QLD 4817

www.couttsredington.com.au

Imagine an upgrade. Now you can imagine a great interest rate, for a really great set of wheels. So you can scrub up in no time. NEW CAR LOAN (NEW OR DEMO CARS)

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Imagine more.

1800 075 078 • queenslandcountry.bank New or demonstrator dealership vehicles only. Normal lending, terms, conditions, fees and eligibility criteria apply and are available on request. ^WARNING: This comparison rate is true only for the examples given and may not include all fees and charges. Different terms, fees or other loan amounts might result in a different comparison rate. The comparison rate is for a secured loan calculated on a loan amount of $30,000 over a term of 5 years. Canstar ‘Outstanding Value Car Loan’ 5-Star Rating awarded November 2017-2020. Mozo Experts Choice Award 2021 awarded November 2020. Queensland Country Bank Limited ABN 77 087 651 027 AFSL/Australian Credit Licence 244 533