BDmag July - September 2021 Edition

ISSUE 09 July - September 2021

03 THE HOME EQUITY BOOST What stronger home equity means for Townsville business

15 HOLDING THE KEY GROUND Building Townsville’s Defence Industry

27 DID COVID KILL YOUR CAREER? How to professionally bounce back from the effects of a pandemic

BACK in

BUSINESS ADAPTING TO COVID-19 IN NORTH QUEENSLAND

CONTENTS

15

21

31 03 THE HOME

EQUITY BOOST Stronger home equity will re-engerise Townsville businesses

05 BUSINESS

CYBER SAFETY Is your business cyber safe?

07 HYBRID WORK MODEL Rethinking workplace design post COVID-19

10 SOCIALS FEATURE 11 ONE BUSINESS

Growing the region’s Indigenous business sector

13 NQ HYDROGEN HUB

Unlocking North Queensland’s Hydrogen potential

15 DEFENCE FEATURE

Holding the key ground

16 REGIONAL FEATURE: CHARTERS TOWERS

Bringing the past to life

17 A FORCE IN THE NORTH Business merger brings local I.T. services to a new level

20 MOVERS, SHAKERS & CHANGE MAKERS

Updates from the local business community

21 BACK ON THE RISE

A look at Townsville’s rising property market

22 FLYING TOWARDS THE FUTURE

The future of drone applications for businesses

24 NEW ENERGY

Energy retail changes available for regional businesses

25 STEAMING UP

RESTAURANT PROFITABILITY Peiso profitability tracking software for the hospitality industry

27 COVID & YOUR CAREER

How to bounce back if the pandemic has killed your career

29 5 MINS WITH...

30 TOMORROW’S

ENTREPRENEURS ASE inspiring the next

generation of business owners

31 LOCAL EVENTS CALENDAR

Townsville comes to life with sand, sea, sounds & sights!

34 FANS FLIP FOR

LOCALLY DESIGNED MERCHANDISE An innovative merchandise collaboration to cheer home our team

35 HUMBLE BEGINNINGS TO NEW $5M HOME

Townsville City Council’s Laboratory Services to remain on the cutting edge

37 THINKING BIG

Supporting NQ’s Inventors

39 INNOVATION ON HOME SOIL

Turning waste into profit with circular economy principles

Verena Coombe & Renée Madsen

BDMAG ABN 77 899 099 507 M. 0415 908896 www.bdmag.com.au EDITORIAL & ADVERTISING ENQUIRIES E. info@bdmag.com.au CONTRIBUTORS Kate Banville, Georgie Desailly, Tracey Lee Gordon, Julie Johnston FRONT COVER Photography by Phil Copp PHOTOGRAPHERS Kaine Constantine, Phil Copp, Ben Green, Michelle Littlejohn, Sonia Warrell, Felicity Cole, Andrea Francolini DESIGN & PRINT NPS Print Co. All contents of BDmag are subject to copyright. No part of this publication may be reproduced or transmitted in any form without prior written permission from the publisher. The views and opinions of the authors and advertisers do not nessecarily reflect the opinions of the publisher. While every effort has been made to ensure the accuracy of the information at the time of print, the publisher accepts no responsibility or liability for any errors, omissions or subsequence including loss or damages from reliance on information in this publication. BDmag is printed on FSC certified, sustainably sourced paper.

LETTER FROM THE

EDITOR We’re back in business!

We’re thrilled to have BDmag back in print, and in the wake of the Covid-19 pandemic, we believe it is more important than ever for North Queensland businesses to have a platform to showcase their successes and innovations, inspire creativity, and foster collaboration.

Although some sectors have been hit harder than others, there have been positive signs of recovery for our region, with a renewed confidence in the real estate market and investment in the city. It’s a boost to our economy to welcome back events which were cancelled last year, and to see our new stadium host world class events, including the State of Origin, to put Townsville on the map.

But challenges remain, and as we are about to go to print for this issue, Queensland has had to enforce lockdowns and tighten restrictions, and once again businesses have to draw on their ability to adapt as needed to changing conditions.

Despite ongoing uncertainty, and in many cases because of it, innovation and optimism have continued to thrive in North Queensland. Since we relaunched BDmag digitally in May 2020, we’ve taken great delight in showcasing stories of resilience and innovation which would have otherwise flown under the radar. We hope that our return to print will further shine our light on our region’s businesses, innovators and entrepreneurs, and that together we can build a business community platform that fosters collaboration, innovation and investment in our region.

We’ve partnered with advertisers who share our vision, and collaborated with industry leaders so we can share a diverse range of stories across all sectors.

Working with a local design and print partner has not only enabled us to support a local business, but benefit from their guidance and expertise to put together a publication of which we can all be proud of.

I’d like to thank the incredible advertising partners, contributors and support network who have made it possible to bring BDmag back to print, and I’d especially like to acknowledge the dedication and enthusiasm of our writer and Admin Support, Georgie Desailly. When we work together, we can achieve great things, and I truly hope you enjoy this issue of BDmag and welcome its return as much as we do.

Julie Johnston

Community

JOIN OUR ONLINE @BDmagAU

Got a story?

Tell us what’s happening in your sector and the stories we should be sharing.

Visit our website for contributor guidelines or contact us at info@bdmag.com.au

BACK IN PRINT! We are excited to have BDmag back in your hands, in real life!

Even more so because it is designed and printed locally by family owned and operated business NPS Print Co. on sustainably sourced paper.

EDITOR & BUSINESS DEVELOPMENT MANAGER

npsprintco.com.au

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02

Home Equity THE

BOOST

A look at how stronger home equity will re-engerise Townsville businesses.

EQUITY AND BUSINESS GROWTH One major influence on business activity in regional Australia that is rarely considered in any commentary is home equity.

There is a general expectation that the value of a home might double every 7-10 years, giving confidence to homeowners about spending money.

When home prices stagnate, or even fall, it is a normal reaction for many homeowners to tighten their budgets - and when the general community is spending less, businesses often need to work harder.

For 10 years (2009 – 2019), home prices in Townsville steadily declined, impacting the confidence of local homeowners to spend money. So, for the past decade, business owners in Townsville have needed to work extra hard to sustain a business and continue to support local employment.

Since the Covid lockdown, many businesses in the Townsville region have enjoyed the best trading conditions in more than a decade. Most businesses are needing new employees after operating lean for so long and there is a high level of confidence that customer demand will remain strong for at least the balance of 2021. … And now that local housing prices are increasing again, the likelihood that stronger consumer spending will continue past 2021 is very strong.

Better house prices mean two things for local businesses. Firstly, a more confident community spending money should bring more revenue.

Secondly though, and more fundamental to the development of local businesses, is the fact that business owners have improved equity.

One of the biggest constraints to Townsville businesses starting or expanding over the past 10 years has been the restriction of funding and capital.

It is difficult for a business owner to seek support from a bank if the core asset for any security - their home - is not increasing in value.

This has been a frustration in the market for so long in Townsville and has really impacted the ability to attract businesses into vacant tenancies. So often, new businesses or businesses seeking to expand/ relocate had the money for fit out, or reserves for trading up in a location – but not both.

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New developments such as Anelay The Strand reflect the growing confidence in Townsville – two new businesses starting up and most of the 12 units already sold.

Landlords had similar frustrations if the value of their commercial premises had not grown and their ability to support a new business tenant was limited.

The opportunity for stronger home equity allows business owners to be more comfortable about their position and as equity increases, more adventurous in their business operation.

FY21/22 AND EQUITY The increases in house values in Townsville in 2020/21 have been encouraging and if history is a guide, then more growth is likely.

The motivation for growth is demand and demand is developing to very strong levels. In the first half of 2021, the number of house sales in Townsville was growing toward 100 sales each week. Two years ago, this rate of sale was only 50 sales per week.

TOWNSVILLE CITY RESIDENTIAL MARKET STATISTICS MEDIAN HOUSE SALE PRICE March 2020: $330,000 March 2021: $349,000 This is an increase of approximately 6% and the first increase year on year in 10 years.

NO. OF MONTHLY HOUSE SALES 2020 March Quarter: 200 per month 2021 March Quarter: 400 per month HOUSE AVERAGE DAYS ON MARKET March 2020: 82 days March 2021: 33 days MEDIAN RENT (3 BR HOUSE) March 2020: $335 p/w March 2021: $360 p/w Source: Knight Frank and Corelogic

It is likely that Calendar year 2021 will be a near record year in terms of sales volumes and in previous market upswings, a super year of sales preceded several years of house price growth.

Townsville experienced the misfortune of declining house sale prices for so long that sale price growth of even 10-15% over the next 2 years will only return the median price to where it was nearly 15 years ago – so prices are not hitting new heights in the very near future.

Currently, Australia as a whole has an unusual combination of increasing house prices and very low borrowing costs. There can be a reasonable expectation for businesses that while these 2 factors exist together, we will see strong trading conditions.

Townsville and several other regional Australia locations have a third beneficial factor – employment demand.

The number of new major Resource and Manufacturing commitments in Northern Australia is genuinely encouraging and the likelihood of continuing strong employment demand in these sectors over the next 12 months will benefit Townsville directly.

It is a very good time to be a business operator in Townsville again and the confidence that so many of our customers will develop over the next 12 months should be met with a smile – they mean business.

CRAIG STACK Managing Director of Knight Frank’s Townsville and Mackay offices.

Craig leads a team of 43 property professionals who are among the best in what they do in Regional Queensland.

The Knight Frank team consistently deal with nearly 1,000 North Queensland based businesses every month.

bdmag.com.au

04

IS YOUR BUSINESS

With COVID-19, we are increasingly working in the digital sphere, so it’s crucial to make sure local businesses have effective cyber security in place to protect themselves from cyber attacks.

CYBER SAFE?

By Georgie Desailly

As businesses continue to expand their commitment to remote workforces, North Queensland has taken an important step in accelerating the growth of the local cyber security industry with the opening of AustCyber’s Townsville Cyber Security Innovation Node, which is digitally transforming the cyber security capability of key sectors in the region.

HOW REAL IS THE THREAT? ON AVERAGE

IN AUSTRALIA

164

CYBER ATTACKS HAVE

INCREASED

600%

CYBER CRIMES ARE REPORTED PER DAY 1

since COVID-19

60% 1

of SMEs will go out of business following a cyber attack.

Source: Australian Cyber Security Centre (ACSC)

challenges and seen cyber attacks increase by 600% since the start of the pandemic.”

Through the deliverance of educational programs and events in the region, Miranda says the Node will work towards changing public perception around cyber security and highlight the competitive business advantage it can offer.

“The Node will ensure Townsville and North Queensland businesses are educated on the process, can identify risks and implement the necessary frameworks to protect themselves from these sophisticated attacks,” she continues.

“Many businesses have a requirement in their contracts to be cyber safe, so not only is it beneficial from a business continuity perspective, but it can also potentially create a competitive business advantage when it comes to future collaboration.”

With businesses continuing to expand their digital footprint, the Node has recently launched a series of free SME chats for local businesses who are wanting advice on how to reduce their increasing exposure to cyber-related risks.

The Node, which launched in March, will play an integral role in helping local businesses address their increasing exposure to cyber-related risks and implement preventive strategies to help build cyber resilience.

“Every month I have dedicated days where I am purely available to meet with small businesses and discuss how they can integrate cyber security with their business strategy to build their digital trust and create value,” says Miranda.

Chief Executive Node Innovation Officer, Miranda Mears, says the rapid increase of business digitalisation in response to the COVID-19 pandemic has seen cyber attacks soar to new heights over the last 12 months.

“This is a free service that is designed to identify ways to strengthen the cyber security of local businesses in the region and ensure they can continue to thrive in this new post-Covid era.

“With COVID-19, we are increasingly working in the digital sphere, so it’s crucial to make sure local businesses have effective cyber security in place to protect themselves from cyber attacks,” explains Miranda.

“The speed at which we have transitioned to a digital business environment has given rise to new

“We must work together as a community to ensure cyber safety becomes part of our culture because once that happens it will be much easier for everyone to naturally become more secure.”

Book your free SME consultation with Miranda Mears on the AustCyber node microsite. www.austcyber.com/innovation-node/townsville

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COVID-19 has changed many aspects of life, particularly in the workplace. The pandemic has brought upon workplace changes on a global scale and we are now seeing this shift in working arrangements here in North Queensland.

Whilst the last year has proven we have the tools, software and skills to work effectively from anywhere in the country, the reality of global shutdowns and the isolated format it promoted proved mentally tiresome for many. As the country continues to ease lock down restrictions and reopens the economy, local businesses are now embracing the new hybrid working model and as such are rethinking office design and restructuring work arrangements to create safer and more productive working environments for staff.

WHAT IS THE HYBRID OFFICE-HOME WORK MODEL? According to the Remote Employee Experience Index, researched by Slack, 72 percent of global knowledge workers prefer what is known as a hybrid arrangement.

This work format alternates time spent in the office with the flexibility of time working from home. Having a designated working place is still crucial for building functioning relationships within teams and with clients, however, the hybrid working model enables employees to strike a mutually beneficial work/life balance and provides them with the option to work in the location where they feel the most productive. Whilst this model was on the rise pre-COVID, many businesses have since made the switch during this pandemic, both to increase the productivity of workers and prevent the spread of COVID-19 by limiting social exchanges.

WHAT DOES THE HYBRID OFFICE LOOK LIKE? Whilst the hybrid model sounds great on paper, what does this look like in the workplace? Dedicating assigned days for in-office tasks means less staff will be in the workplace at one time. This effective, alternating in-office structure means the workplace needs to be adaptable to the needs of different staff members on any given day. Therefore, reconfiguring

CREATE ACTIVITY

the office space to adapt and cultivate a communal working environment whilst adhering to social distancing measures is crucial, with new studies showing employees are 50% more engaged in workplaces that encourage collaboration through their layout.

DESIGNING PRODUCTIVITY-DRIVEN WORKPLACES Long gone are the days of crammed desks, no privacy and uncomfortable furniture. Heightadjustable desks and ergonomic chairs are now the smart way to provide a flexible working environment which can be altered to suit the needs of each employee. Moving back to offices doesn’t signify the end of video conferencing either. If anything, it means quite the opposite. This is why dedicated spaces such as privacy booths with video conferencing specifications will fulfill the continuing need to meet with colleagues and clients who are working remotely. For those in the office, individual work pods with wrap-around barriers not only assist in complying to social distancing requirements but offer employees the option of privacy when taking video meetings, phone calls or provide the option to work independently in the office space.

What was once seen as ‘futuristic’ has now arrived on our doorstep. The tradition of clocking on for a 9-to-5 shift has become a thing of the past, and as our region returns to the workplace, all signs are pointing in the direction of the hybrid model to foster productivity and flexibility amongst workers.

Whilst the transition may not be easy initially, when done correctly, it can have numerous long-term benefits for your business and put you ahead of the game when it comes to the future of work.

ZONES FOR USER NEEDS

Effectively functioning hybrid workplaces are built around different activity zones. These zones make the most of various spaces within the work environment and support the individual requirements for daily tasks.

Focus zones are designed to support activities such as daily work duties, meetings and video conferences while collaborative zones are more informal areas for private recharging or spontaneous discussions.

ACTIVITY ZONES FOCUS Concentrating 100% on the job at-hand and making sure that there are no unwanted distractions.

RECHARGE Having a moment to relax and re-orientate for the next task ahead.

COLLABORATE Co-creating, ad-hoc meetings and creative encounters, setting the scene for innovations that are the key to success.

PLAY

Soundproof like Framery.

Futureproof like no other.

CREATE LASTING IMPRESSIONS

Informal collaboration and exchange of ideas, blurring the line between work and play.

Create lasting impressions.

WADE LARKIN Managing Director of NPS Commercial Furniture NPS Commercial Furniture is owned and operated in Townsville, serving clients from a wide range of industries.

We offer a broad selection of quality, international and Australian-made commercial furniture brands.

bdmag.com.au

08

Socials Feature

Donna Astbury, Michele Falconieri, Stephen O’Brien

Troy Popham, Michael Kopittke, Derrick Evans

Mark Bhardwaj and Candice Osborne

REGUS Launches In CBD

David Lee, Adam Adams, Aaron Power, Craig Harnett

With more businesses seeking flexible workplace solutions in the wake of Covid-19, Regus have opened their new centre on Flinders Street in the Northtown building overlooking Ross Creek, offering modern offices, co-working spaces and meeting rooms.

Kerrie Stuart and Hayley James

TCC Big Ideas Youth Challenge

Cr Russ Cook, Smart Precinct NQ Managing Director Matt Steine and facilitator Nicole Dyson with the winning group from St Margaret Mary’s College

Keynote speaker Blake Pelling from SafetyCulture

The future of youth entrepreneurship is looking bright after several hundred talented high school students from across North Queensland came together to develop their entrepreneurial thinking and pitch their innovative ideas to improve our region at the Townsville City Council Big Ideas Youth Challenge held in a hangar at Townsville Airport and hosted

by Smart Precinct NQ. Students competed for a share of $10,000 in prizes and bursaries, with St Margaret Mary's College claiming the top prize.

Welcome to the FIRE PIT The JCU Townsville Fire held a breakfast event for corporate sponsors to announce the Townsville Entertainment Centre will become the "Fire Pit" thanks to a partnership with Townsville City Council and The Ville-Resort Casino. The move will not only enable the growth of the Fire, but will enhance the game day experience and activate the CBD.

Fire GM Sam Pascoe, Board members Michelle Morton and Stephen Motti

Michelle Morton was inducted as Life Member of the Townsville Fire

bdmag.com.au

10

INDIGENOUS BUSINESS SECTOR

By Georgie Desailly

For Natasha Parsgaard, running her own catering business has been a lifelong dream since she was a four year old following her mother around the kitchen.

Thanks to her recent participation in the Townsville One Business Program, Natasha has turned this dream into a reality, and is now the owner and operator of NQ Soul Foods, a local catering business that serves cuisine inspired by Natasha’s rich and diverse Indigenous and Scandanvaian heritage.

“NQ Soul Foods is a small business in our local Townsville and Burdekin communities who caters for various events and festivals, and provides a friendly, welcoming, healthy, and safe food and beverage service,” explains Natasha.

“My mother was a proud Indigenous woman and my father was Danish, so the cuisine pays homage to my ancestral background through incorporating rich and delicious flavouring that stems from my Scandinavian heritage.”

In collaboration with TAFE Queensland and We Are One Business, the One Business Program is a three month-mentoring initiative designed to create more pathways for Aboriginal and Torres Strait Islander innovators, entrepreneurs and business leaders.

One Business Project Manager and Senior Trainer, Leesa Watego says the program, which piloted in Townsville at the start of this year, holds critical importance in building, connecting and delivering grass-roots knowledge for Indigenous Australian business owners across the region.

“One Business Townsville supported many new and emerging Indigenous businesses as well as some existing ones to secure opportunities and incubate ideas into fully fledged businesses,” says Leesa.

“Building a sustainable business requires many things including a great idea, access to capital and markets, however you also need someone you can get advice and guidance from, and a place to build your skills as a business owner.

“Therefore One Business was designed by us to build that capacity in regional Queensland through recruiting Indigenous business trainers to be those guides.”

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One Business Townsville supported many new and emerging Indigenous businesses as well as some existing ones to secure opportunities and incubate ideas into fully fledged businesses.

The program will be delivered in at least five other regions across Queensland and will continue to provide the opportunity for Indigenous business owners to work with experienced Indigenous trainers and other organisations to consolidate their skills, network and explore new opportunities for innovation and change.

“Having these types of programs readily available in regional areas is vital to activating and building Indigneous business communities and developing strong and sustainable economies that can empower locals and create employment opportunities,” continues Leesa.

“Participants receive education and mentoring on skills such as strategy, marketing, finance, legal and social media, that are all crucial aspects to building a successful business,” continues Leesa.

“One Business Townsville has already helped to put Indigenous business on the radar of a number of nonIndigenous companies, which is essential because we need organisations to actively seek out and support Indigenous business where possible.”

“Each program delivery also includes a Small Business Expo at the end of the three month period which enables them to test out their skills, showcase their offerings and pitch to a local business audience.”

The Townsville One Business Expo, which took place in April, not only marked the launch of NQ Soul Foods, but provided Natasha with the opportunity to cater for the event and add more clients to her expanding customer base.

“The Expo provided a great opportunity to share my startup story and showcase everything about my business, from the inspiration behind it, to my logo, business cards, and of course, my food,” says Natasha.

“It is thanks to the One Business Program that I’ve had the opportunity to receive training, support and encouragement from such brilliant minds which has helped to make this a reality.”

With signs of other sectors adopting Indigenous procurement policies, Leesa says programs like One Business are crucial in driving economic development and providing employment opportunities for Indigenous Australians at a local level.

As for Natasha, the future of NQ Soul Foods is looking remarkably bright. Since graduating from the program, she has already catered for various events such as the Burdekin Festival and the Townsville Rodeo. She says the support has been overwhelming and as part of her give-back to the community, Natasha hopes to utilise NQ Soul Foods as a pathway for other young people seeking training and employment.

“I am extremely passionate about providing support for our younger generation, particularly those looking to develop and grow in the hospitality and tourism industry,” she explains.

“Being able to provide opportunities for young people seeking training and employment was always one of my key motives when starting NQ Soul Foods.”

“There are exciting times ahead that will keep NQ Soul Foods remarkably busy and I couldn’t be more well, excited!”

bdmag.com.au

12

Unlocking North Queensland’s

By Georgie Desailly

As Australia moves towards sustainable power generation, Townsville is emerging as a vital hub for hydrogen production, with plans well underway to develop a world-leading green hydrogen industry in the region.

The proposed North Queensland hydrogen hub is already set to produce 36,000 tonnes of renewable hydrogen every year, tapping into the region’s resources, markets and highly skilled workforce.

guaranteeing bigger ships – up to 300m long – call at Townsville. This will ensure the port remains a premier gateway for the North and capable of supporting the emerging hydrogen infrastructure.

Port of Townsville’s Chief Operating Officer, Drew Penny, says a Memorandum of Understanding signed in April between Origin Energy and the Port of Townsville was a crucial step to the region becoming a leader in hydrogen production and export in Australia.

“The investments into the Port provide numerous growth opportunities for both existing and emerging industries, particularly hydrogen, and will be critical to the growth of Townsville and connectivity to those key international markets,” says Mr Penny.

“The agreement between Origin Energy and the Port reinforces Townsville as a leading location for hydrogen production,” explains Mr Penny.

“Our region enjoys more than 320 days of sunshine and our substantial renewable energy capacity makes us the ideal location to develop this project.”

As the global demand for hydrogen continually increases, Mr Penny says it’s Townsville’s significant export potential to nearby Asian markets that is solidifying the region as a world class location for the project.

“Our city is valuably placed to be able to supply hydrogen to both domestic and export markets,” continues Mr Penny.

“The North has enormous export potential and we are ideally positioned to have great connectivity to countries like Japan and South Korea who are interested in importing renewable hydrogen from Australia.”

The upcoming development will be a major economic stimulus for the region and is expected to build upon several established workforces and renewable energy developments in North Queensland.

“Townsville has the expertise and the resources to be a vital link in the supply chain needed for Queensland to become a major renewable hydrogen producer and supplier,” explains Mr Penny.

“By building up one industry, we expect this to create opportunities for expansion in other key sectors, such as wind and solar, and spark the development of additional projects in the region.”

Mr Penny says the $232 million investment to upgrade the port channel will be crucial to

13

“Given the region’s proximity to energy resources, existing infrastructure and highly skilled workforce, Townsville has the local skills and expertise to put Queensland on the world map for hydrogen.”

WHAT’S ALL THE BUZZ ABOUT RENEWABLE HYDROGEN? IT IS THE MOST ABUNDANT CHEMICAL IN THE ENTIRE UNIVERSE.

IT’S ONE OF THE KEYS TO POWERING HEAVY VEHICLES AND CITIES WITH CLEAN ENERGY 24-HOURS A DAY.

NORTH QUEENSLAND WILL BE ABLE TO POWER OUR ELECTRICITY GRID WITH RENEWABLE HYDROGEN AND THE ONLY BY-PRODUCT IS WATER.

Render of the proposed North Queensland Hydrogen Hub

Defence Feature

HOLDING THE

KEY GROUND

By Kate Banville

Townsville based defence industry experts are mapping out ways to stimulate the local economy as the Federal Government continues to build its capabilities in the region, amid growing military tensions in the Indo-Pacific.

North Queensland’s strategic and geographical importance dates as far back as World War II when the region also proved to be a crucial base for the United States.

As political attention turns to the Indo-Pacific that importance has once again become apparent, but how can it be turned into an economic driver for the local economy when military assets remain largely behind the gates of Lavarack Barracks and RAAF Base Townsville?

It’s the key question a taskforce of former senior defence personnel have been charged to answer while acting as the connectors between all levels of government, Defence, and local business providers.

Now retired in the city he began his military career in more than three decades ago, former army helicopter pilot David Burke now acts as a defence industry advisor to The Townsville City Council (TCC).

Colonel Burke said Townsville held key ground in the “big strategic picture” to defend and maintain Australia’s sovereignty.

“There has been a massive change in the geopolitics in the world,” he said.

“The last great power struggle was on the other side of the world away from us but now, obviously it’s all in the Indo Pacific and that’s where the focus of the world is turning so we are now sitting right in the middle of what’s going on.”

Budget 2021 outlined $44.62 billion in funding for Defence and the Australian Signals Directorate (ASD), a 15 per cent jump from last year’s $38.7 billion, placing Defence spending 2.1 per cent of GDP which is the bare minimum needed to achieve projects outlined in the 2016 Defence White Paper, 2020 Force Structure Review, and Defence Strategic Update.

15

In its budget statement, the government said Defence was building its workforce capacity to support “more complex capabilities, new platforms, and emerging capabilities such as cyber, intelligence, electronic warfare and space” via workforce growth, and through the reshaping and reskilling of its existing workforce.

It’s all part of a $270 billion spend on new capability over the next decade.

Col Burke and retired Lieutenant General John Caligari have been promoting the region’s importance to policy makers in a bid to draw mutually beneficial projects to North Queensland.

Col Burke said the focus was now on bolstering defence supply chains, building future programs of work, attracting defence industry companies, and creating pathways for learning to ensure future skill sets can be filled by a local workforce.

“The port has been a fabulous example, Defence has become engaged with the Townsville Port around the upgrade that’s going on now and they’re looking at ways that they can integrate into their master planning,” he said.

“Defence recognised in their strategic update that there’s a requirement for more amphibious support within ports, and the best time to get involved with that is now.”

Col Burke said COVID-19 and the impacts it had on international supply chains and defence operations has seen a monumental shift in the way domestic offerings are considered.

“We’re talking about mutual benefit at the highest level, where building capacity in the north and building defence industry is actually about national security,” he said.

“The great thing about these sorts of industries is that they will build high tech, high skilled jobs.”

Regional Feature

Past Life BRINGING THE

to

Charters Towers has long been representative of North Queensland’s rich and diverse history. Now local developers, Goldtower Central, are paying homage to the town’s ancestral roots with the installation of a new bell tower that is attracting both businesses and visitors alike.

By Georgie Desailly

Inspired by the tower that sits beside the heritagelisted Lutheran Church, the bell tower stands over 17 meters in height and serves as the central precinct signage on the Flinders Highway. Owner of Goldtower Central, Paul Mclver says the monument is a true representation of how the business is committed to growing their new developments whilst keeping the town’s prosperous history alive.

“Goldtower is committed to giving the region new life by building statement pieces that will attract both business and visitors on a global and domestic scale,” explains Paul.

“We will not compromise the history of the town, instead we will continue bringing history to life and celebrate the town they called ‘The World’.”

The bell tower is the first to be erected in Charters Towers in more than a century and will ring loudly this month to mark the launch of their newly developed commercial precinct.

“We have taken a bold yet visionary ‘build it and they will come’ approach and already we are seeing incredible interest from possible tenants even as far away as Melbourne who are in discussion with us,” continues Paul.

“The future is ours and this precinct signage stands proud for all to see.”

The inaugural bell tower is only one of the many benefits the development is bringing to the region, with the Goldtower precinct already creating new

We will not compromise the history of the town, instead we will continue bringing history to life and celebrate the town they called ‘The World’. regional business opportunities over the 20 hectares of land purchased on the eastern side of Charters Towers.

“Goldtower Central will be home to some of North Queensland’s most recognisable professional retail and industrial companies,” says Paul.

“The McIver family have been operating local businesses in Charters Towers since the 1980’s and I am thrilled to be contributing to the legacy through the building of Goldtower Central.

“We are working with the township to ensure that the town prospers in building and bringing new business to the region.”

Thanks to the community’s overwhelmingly positive response to the bell tower, construction has already commenced to erect another significant monument in the region, that is quite literally set to make Charters Towers the golden dot on the world map.

“Construction has begun on a stainless steel world that will be four meters in diameter and stand seven meters high, detailing every continent and marking Charters Towers as a must-visit place for travellers around the world,” says Paul.

“Charters Towers was once known to be ‘The World’ and now the world is literally coming.”

bdmag.com.au

16

A FORCE in the North

Two local companies have joined forces to keep quality service in the North. In April, OnBoard I.T. announced that they would be merging with ADITS; a decision that will allow both companies to maintain a strong presence within the region, working together for their local community. They both now share the same mission: Implement progressive technology solutions which enable their customers to achieve their mission.

In 2006, ADITS entered the technology market as an IT support company in Bowen, North Queensland, with just one employee and one customer. The company established a strong reputation for being a trusted source of IT support for businesses in all industries. Their success saw them expand their service offering Queensland wide, with offices in Ayr, Townsville and Brisbane.

OnBoard I.T. are an established authority in North Queensland business networks, having an uninterrupted presence here since their establishment in 1998.

“OnBoard I.T. was the perfect merger partner due to our shared values and cultural alignment,” Ashley Darwen, Group Managing Director said.

“We believe that the new relationship serves to bring two great teams together, and jointly, we can deliver on our promises to customers within the broader business community.”

For their North Queensland customers, this merger means access to an international, award-winning company, with a team of 38 in specialised roles.

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“The depth and breadth of our team means we can guarantee the quality of service and care at all customer touchpoints,” Simon Greenwood, NQ Managing Director explained.

Their number one value is customer first, with 97% customer satisfaction at the time of writing. The Team receive live reporting on this, so their finger stays on the pulse, maintaining the highest level of customer satisfaction.

“We are North Queenslanders, working for North Queenslanders,” Simon Greenwood commented.

We are North Queenslanders, working for North Queenslanders

“We live and work in the community, so we understand the issues that our south-east or interstate counterparts may not.”

The company’s ambition extends beyond their service offering. They see an opportunity to change the culture of the industry as a whole.

They recently became Great Place to Work Certified, with 93% of staff stating that it is a great place to work. What was important to the management team were the statistics that showed 100% of employees agreed that people at ADITS are treated fairly regardless of sexual orientation, gender or race and that they were proud to tell others they worked here. They are also Advocates for Women in STEM, with 12 female employees and counting.

“ADITS’ dedicated staff are the reason for the company’s success, as we continue to strive for excellence in our own business with three core values: customer first, consistency and teamwork,” said Ashley Darwen.

ADITS PTY LTD Level 1/85 Denham Street, Townsville

1300 361 984 www.adits.com.au

bdmag.com.au

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Townsville City Council Budget Snapshot 2021/22 0%

$304.1m

No general rates increase.

Capital investment in Townsville infrastructure.

Zero Rate Rise

$743.1m

Total Budget

Total investment in community service delivery.

873 jobs

Local Jobs Forecasted

Supporting local business and jobs.

$108.4m

Critical Asset Investments Upgrading existing critical water and wastewater infrastructure.

$136.2m

Roads and Transport

Managing and improving roads.

$40.8m

Arts, Culture and Events

Delivering major events, cultural events, Civic Theatre, Galleries and Library services.

Infrastructure Investment

$225.5m

Investment in Suburbs Capital investment in suburbs.

$85.9m

Parks and Open Spaces Upgrading and maintaining 325 parks and open spaces.

$13.8m

Investment in Magnetic Island

Capital spend on Magnetic Island.

$16.4m

Youth Service and Infrastructure

Investment in services and infrastructure for youth, including playgrounds, skate parks and library services.

$18.1m

$14.7m

New Energy Economy

Safety Infrastructure

Investment in operating security and surveillance, CCTV systems and street lighting and supporting infrastructure.

Investment in sustainable energy, environmental works and restoration.

$1,000

First Home Buyers Incentive

$14.9m

Community Support

Return of up to $1,000 off rates for first home buyers in the first 12 months.

Investment in concessions, grants, sponsorships and partnerships.

Full details on the 2021/22 Budget are available at townsville.qld.gov.au *Please note some expenditure may appear in multiple categories above.

MOVERS,

shakers

CHANGE MAKERS.

GREAT STRIDES FORWARD IN BUSINESS BANKING Queensland Country Bank has taken another significant step forward in growing their share of the SME business banking market, expanding their team with the recent appointment of experienced Business Banking Manager, Peter Walker.

Mr Walker says the right banking support can be critical to the success of SMEs and he took the role with the member-owned bank to have the opportunity to be part of building something centred around relationship banking.

NEW CEO TAKES THE HELM AT TEL Claudia Brumme-Smith has commenced as the new Chief Executive Officer of Townsville Enterprise after 10 years as General Manager at the Port of Townsville. Claudia is delighted with the opportunity to work with members and the business community on the region’s strong pipeline of projects that can and will support local, state, and national economic recovery and resilience. Claudia is enthusiastic about building upon the reputation of Townsville Enterprise as a fearless advocate for Townsville North Queensland and expanding the organisation’s influence and ability to secure investment and shape policies that advance the interests of the north.

AUSTRALIA’S FASTEST INTERNET SPEED, NOW AVAILABLE IN TOWNSVILLE ONQ are celebrating the launch of their new blisteringly fast 10Gbps internet speed being trialled in the place where it all began Townsville.

Dedicated for businesses, plans are now available from 50Mbps up to 10Gbps (limited areas) symmetrical speeds with zero contention.

Enquiries: 1300 651 641. www.onq.com.au

NEW NAME TO HONOUR TRADITION Townsville Turf Club has officially taken on the name Cluden Park, honouring 140 years of tradition and history in the city. It follows a $14 million redesign and development of its facilities and marks new beginning for Cluden Park, who are gearing up for a busy winter racing and events season. Find out more on their new website cludenpark.com.au.

NBN CAPTIVATES CASIE Casie Scott has joined the nbn Local team as Community Engagement Manager after helping to create, launch & grow Captive Communications at advisory firm PVW Partners.

She is a passionate advocate for regional Queensland and is looking forward to continuing this focus by helping the businesses and people of North Queensland to achieve improved social and economic outcomes by strengthening their digital capability.

GOT SOMETHING NEW AND EXCITING IN YOUR BUSINESS YOU’D LIKE TO SHARE? VISIT WWW.BDMAG.COM.AU FOR SUBMISSION GUIDELINES.

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ON

THE RISE

By Georgie Desailly

Townsville’s rising property market has been defying the odds with a year of unanticipated growth.

From the high unemployment rates to the 2019 flooding event and the outbreak of COVID-19, it’s no secret that Townsville’s housing market has been hit hard over the past few years. However, with the city now recovering from the pandemic, confidence has since returned to the local market, with a recent report from REA Group showing a 6.3 percent increase in the region’s housing prices.

Business Manager at Keyes & Co, Kirsty Keyes says the Townsville property market has defied the odds, with this growth expected to continue throughout the year.

“COVID-19 certainly had a huge impact on our local real estate market but, for the most part, looking back it has turned out to be a positive one,” explains Kirsty.

“During the first months of the pandemic, most real estate businesses suffered up to 50-60% downturn in sales.

“However, the new year has seen the market take an unexpected spike and we now have unprecedented numbers through open homes and have seen a surge in sales.”

Kirsty says the majority of the activity continues to be driven by local homeowners looking to take advantage of the record low interest rates and affordable housing options.

“The low interest rates have seen the demand rapidly increase, with investment returns on a property in Townsville still remaining high,” she explains.

“With buyer numbers only increasing each week we see this current trend continuing into the foreseeable future and we are encouraging our clients to take advantage of what is happening in the market right now.”

Owner of Ray White Townsville, Julie Munro agrees and says the market is now the strongest she has seen in

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As buyers demand increases, Townsville continues to be one of the more affordable places to live and invest.

JULIE MUNRO

years, crediting the boom to the recent resumption of business activities in the region.

“This is an industry that has not only survived the pandemic, but thrived,” explains Julie.

“From the recently developed stadium, to new local expansions, there is a lot of business activity resuming post-pandemic that is helping to boost the housing market.”

Despite the resurgence, Julie says Townsville still remains as one of the more affordable regions to buy in.

“As buyers demand increases, Townsville continues to be one of the more affordable places to live and invest,” she continues.

“Amongst the intense turmoil of the past few years, it is great to see the local housing market soaring back up to its rightful spot.”

Flying Towards the Future.

By Georgie Desailly

The future of drone application is looking bright in North Queensland thanks to the emergence of new technological developments and a surge in commercial market opportunities that is set to build upon the region’s strong ecosystem and take both local business and the North forward into the future.

Kerrie Hinschen, founder of Townsville drone company, Infiniti AI says there has been a spike in local businesses augmenting drone technology into their strategy to advance the growth of their sectors and deliver services in a new and more efficient manner.

“The potential and scope for drone application in the region is enormously diverse and we are already seeing numerous different industries capitalising on this technology to solve their own unique business problems,” she explains.

“Local industries such as mining and agriculture can make use of surveying and photogrammetry, SME’s can augment their established businesses, and now we have great advances in the restoration and environmental arenas, all of which are providing huge business benefits and cost-effective solutions.”

It is estimated drones and air mobility sectors will sustain 5,500 jobs annually over the next decade.

Townsville City Council Sustainability Officer, Dylan Furnell, says this increase in drone developments is set to be a key frontier that will revolutionise the way businesses operate in North Queensland.

“The Federal Government’s recent investment and support of drone technology in regional areas has highlighted how the future of drones in the North will have strong investment, job growth and build upon our already highly skilled workforce,” he explains.

“North Queensland is now in a position to utilise its strengths to support the use of drones for a wide range of medical, transport, safety and environmental uses and harness locals skills to strengthen both the economy and regional drone development.”

Kerrie Hinschen and Dylan Furn ell at Drones in the North Ev ent at Smart Pr ecinct NQ.

The targeted investment in regional areas, such as Cloncurry’s new drone flight testing facility which launched last year, has provided Townsville with the opportunity to collaborate with other key industry players and has valuably positioned the North as a hub for drone innovation and development “Thanks to recent investment, we are now seeing dedicated airspace to support and encourage companies to test equipment on home soil,” explains Dylan.

“With the Australian Institute of Marine Science recently announcing their new ReefWorks tropical marine testing facility for unmanned, and autonomous aerial, surface and underwater systems out of Townsville, there is now a real drive for this technology and the need to specialise in fields that can develop, test and repair it, which will be critical to the North’s success.”

Kerrie agrees and says a collaborative mentality is the key to building on the North’s existing expertise and status as an innovation leader to benefit from the growth in this market.

“If you’re wanting to know more about how you can incorporate drones into your business strategy, there are so many local experts in the region you can talk to,” she continues.

“The more we can help build each other up the better the outcome will be for both the technology and our region.

“Working in isolation or from a competitive mindset will only lead to a harder journey so through inspiring collaboration between other key industry players, we hope to lead the way into the future with drone technology.”

bdmag.com.au

22

New

Energy OPTIONS

FOR NORTH QUEENSLAND BUSINESSES

The Energy Market in Regional Queensland has recently opened to competitors, giving small business owners an opportunity to switch energy retailers.

Horan and Bird has partnered with Next Business Energy (NBE) to offer a credible alternative to Ergon for Small Business Owners that delivers savings and innovation. Managing Director John Horan says NBE are a very fast-innovative Australian Energy Retailer who specialise in business energy, and the bill savings for small business owners is exciting to see.

“We have partnered with NBE as we can now offer locals great grid deals, along with other innovations such as solar energy sharing,” said John.

Solar energy sharing, or peer to peer trading, is where you install a solar system on a business or farm and trade the exported solar to other businesses, farms or even your home.

“As many businesses lease their building or have an unsuitable roof to have solar installed, solar sharing technology will provide the opportunity for them to use solar from other businesses or farms in our community.”

1300 467 262

Horan and Bird started in 2004 and have installed more than 25,000 solar systems nationally. This new partnership with NBE enables customers to get a cheaper energy bill through grid and renewables.

horanandbird.com.au bdmag.com.au

24

Steaming Up Restaurant Profitability.

By Georgie Desailly

What drives restaurant profitability in today’s age?

This is the sector’s biggest question, and one that Restaurant Profitability Expert and industry thought leader, Ivan Brewer, has dedicated his career to solving. With over 25 years’ experience managing several multinational companies in the hospitality and innovation spaces, Ivan is now in the process of launching the world’s first hospitality profit software that is set to revolutionise how the sector operates post-COVID-19.

After suffering a severe spinal cord injury four years ago, Ivan was unable to return to working directly in venues, and instead turned his attention to developing a solution to the problems he identified whilst working as a manager in the sector.

“My life changed when I had emergency spinal surgery, and whilst I started consulting businesses on profitability, I grew frustrated by the lack of impact and reach I was achieving,” he explains.

Peiso profitability software integrates venue rostering, accounting and point-of-sale (POS) to offer businesses advice on how to increase profit margins and manage labour forces. Thanks to his recent

25

FOUNDER IVAN BREWER

completion of the 16-week StartUp Onramp preaccelerator course facilitated by Smart Precinct NQ, Ivan has found product market viability and is in the process of securing investment.

“Peiso is a profit-first hospitality software that tells venues how to manage their purchasing and labour spends to maximise profitability,” he explains.

“As a first of its kind software, the feedback from beta testers has been extraordinary, describing

“A profitable hospitality industry underwrites the entire economy; it is the soul of our cities and towns. I created Peiso to help business owners improve their practices and become more profitable.”

it as a game-changer for hospitality, and we are currently in discussions with investors and national partnerships.”

According to the Restaurant Resource Group, the average profit margin for the restaurant industry is between two and six percent. Since restaurants can take many years to reach the top percentiles of profitability, Ivan says businesses in the sector will be able to leverage Peiso as a tool to grow their profit margins and return to some semblance post-COVID-19.

“The new post-COVID complexity means that businesses can no longer rely on historical norms like revenue forecasts and labour targets, and cannot wait until the end of the month or quarter for accounting information to inform their decisions,” he continues.

“Peiso helps to make sense of this complexity by providing explicit information on those business models and highlighting what needs to change.”

Prior to COVID-19, the sector experienced an increase from 14,000 to 42,000 cafes and restaurants over the span of a decade. In spite of this, the total market only increased by five percent. Ivan points out that whilst COVID has certainly hit the hospitality industry hard, it has also highlighted a need to change business practices that weren’t previously working.

“For too long the hospitality industry has been struggling, with a 50% failure rate, and 40% of businesses pre-COVID not making any money,” he says.

“The historical business model is fractured; it has been for years, however, as the industry reemerges, we will have a once in a lifetime opportunity to capitalise on the pent-up demand from customers that have not been able to enjoy dining out.

“There is light at the end of the tunnel and now everyone is starting to see it.”

bdmag.com.au

26

Guest Contribution

HOW TO

BOUNCE BACK IF COVID KILLED YOUR CAREER The world is coming to terms with new ways of living and working since the pandemic. If your career has been unalterably changed, how do you decide what to do next? Grab a pen and paper, there are SOME STEPS YOU CAN TAKE:

GRIEVE YOUR OLD JOB For many people, work is part of identity, so the loss of a job reaches deeper than how we pay bills. It’s ok to have feelings about that. In fact, it will set a better foundation to take your next steps if you do. Be specific about why – this will give you tips for later work. Remember: you are not your job. You can, in fact, still be you with a new role. Let it out, write it down, and clear your head.

two

REASSESS BEFORE YOU REBUILD It’s tempting to jump into problem-solver mode and look at options straight away, but just like any project, you’ll benefit from mapping out an overview first. You need to be clear on who you are and what works for you. Thinking about your values, skills, experience, attributes, and interests, both professional and personal, is important so that your next steps move you towards a role that works for you. It’s helpful to look at previous jobs and write down their pros and cons too. Be honest! This is a chance for a full reset of your working life, so make the most of it.

three

ONE

BRAINSTORM NEW PATHS FORWARD Now that you’ve taken stock, where can that lead you? Write down your ideas, no matter how frivolous, to get you thinking outside the normal constraints – it’s not a commitment, so don’t hold back. Think of all the plans and ideas you’ve shelved along the path to where you find yourself now, or new careers that build on your skills, or that let you do something meaningful to you. Try mind mapping job tasks and skills to help you branch out your ideas, and don’t forget to identify your favourites.

four TAKE ACTION

You’ve got some ideas together – it’s time to follow up. Make enquiries, read reliable employment data, and dig deep into your networks. If you can, volunteer. There are so many benefits you can gain, not least of which is doing something meaningful for your community. Write a list of actions you can take, add some dates, and tell a trusted friend. There’s nothing like a pep talk and some accountability to keep you on track.

There are no easy answers, but taking these simple steps will yield good information to make decisions and find new opportunities, as well as providing some sense of control of your future.

TARA HARROLD Tara is a CDAA accredited careers practitioner with over ten years’ experience, and has worked in higher education, public service, not for profit and small business. Follow her on Instagram @careersinreallife for more careers content.

27

Minutes with... “

VERENA COOMBE Small businesses are the engine room of the Queensland economy, making up 97% of businesses and employing almost a million people. They contribute around $120 billion per year to the Queensland economy and small business employs people across every sector.

We also need to remember that small businesses are the backbone of our community. While they are constantly challenged by disasters, economic conditions, or pandemics they continue to stand by our community and provide much needed support for our sporting clubs, arts organisations and charities when it’s needed the most.

“

VERENA IS CHAIRWOMAN OF THE QUEENSLAND SMALL BUSINESS RECOVERY ADVISORY COUNCIL AND GENERAL MANAGER AT TOWNSVILLE BUSINESS DEVELOPMENT CENTRE.

RENÉE MADSEN It’s important for organisations to define what success looks like, how they’re going to measure that success, and what information to collect so they have evidence of their impact. By working together, by pooling our knowledge and resources, we come up with better ideas, better solutions and better results than we could by working in isolation.

RENÉE IS PRINCIPAL CONSULTANT AT CREATE AND EVALUATE

Head on over to B D M A G . C O M . A U to read the full stories!

DO YOU KNOW SOMEONE WHO SHOULD BE FEATURED? Drop us a line at info@bdmag.com.au 29

Inspiring

NEXT GENERATION the

OF ENTREPRENEURS

By Georgie Desailly

The next generation of entrepreneurs are paving the way for the future of business in the region, developing their entrepreneurial thinking and creating innovative ideas and products. Now Townsville’s budding entrepreneurs are not only thriving but are playing a crucial role in shaping the future of business in the North.

For 17-year-old Declan Williamson, metal work was something that piqued his curiosity at a young age.

As the owner and founder of Fantasy Smithing, Declan designs and creates custom jewellery pieces out of recycled metal materials.

“I have always dreamed of owning my own business but never thought it would happen, yet thanks to some incredible mentoring and belief in my abilities, here we are,” he explains.

“In addition to the pieces I sell at the markets, I now have five orders from customers reaching as far as the USA, which is unbelievable.”

“I started doing Henna in Grade Four and learnt from my close friends and relatives how to perfect the craft,” she explains.

Unbelievable is also the word that Nadia Suror uses to describe launching her business, Henna By Nadia. The 16-year old high school student has gained significant traction over the past year for her artistic flair and ability to create statement Henna designs.

“Big cities have Henna artists readily available, but in Townsville, it’s a lot harder to find someone to do Henna for events and celebrations.”

After successfully pitching to Shark Tank judges Matt Higgins and Nicholas Stone in the Spill the Beans Pitchfest earlier this year, Declan is now in the process of creating two custom pieces for the American entrepreneurs and has since been engaged to create the trophies for the Spill the Beans contestants.

“Pitching to Matt Higgins and Nicholas Stone has definitely been the highlight in my career so far,” says Delcan.

Declan Williamson, Fantasy Smithing

Nadia has established a loyal and growing customer base at the local markets, and also offers personalised Henna bookings for events and celebrations.

“Sometimes I have to pinch myself because it’s incredible owning my own business,” she continues.

“It’s the best feeling seeing customers’ faces light up at the sight of my Henna, so I’m hoping to continue to grow and share with everyone the beauty of this art.”

Nadia Suror, Henna By Nadia

You can see both Declan and Nadia’s products at the monthly Friday Night Strand Markets.

Have you ever wanted to start a business?

Be your own boss? Change the world?

Head to ase.edu.au/membership

Sand, Sea, SOUNDS & sights!

TOWNSVILLE COMES TO LIFE WITH

By Tracey Lee Gordon

With the annual calendar of events returning to the region in 2021, Townsville is set to re-ignite the senses, and the economy, as the celebration of talent in our region goes live once again.

2020 saw the revitalisation of the Townsville CBD come to a grinding halt across many sectors, as the impact of COVID closed retail and venue doors and all but annihilated our multi-million-dollar annual calendar of events - a critical economic injection into the region.

While innovative products, government funding and intrastate travelers somewhat supported a crippled tourism industry; North Queensland’s hospitality sector was barely able to limp.

With the tough stance taken by State and Federal Government to manage the pandemic in Australia, 2021 now sees Townsville events resume - and a return of visitors to the region for highly anticipated key events such as the V8 Supercars, Magnetic Island Race Week and of course to watch our beloved North Queensland Toyota Cowboys play on their home turf.

The excitement generated by the opening of Queensland Country Bank Stadium and anticipated traffic from tourists and visitors was quickly extinguished; and across the board, many watertight commercial forecasts came undone.

And in celebration of the arts, we welcome back a contemporary and cultural feast of events with the North Australian Festival of Arts (NAFA) - presented

by Townsville City Council; and partner events Australian Festival of Chamber Music (AFCM) and Pop Up North Queensland (2021 PUNQ).

The efforts of organisations such as James Cook University, Townsville Enterprise, Townsville City Council and Townsville Chamber of Commerce, in putting our city on the map as an international academic and tourist destination, were put on hold – or online, as local, national and international borders closed, reopened and closed again.

So whether its sand, sea, sound or sights that tantalise your taste buds, this is a sensational time of year to get out and intoxicate the senses, enjoying the amazing talent offered up by the local, national and international sporting, cultural, arts and performing arts communities.

Australian Festival of Chamber Music Newly appointed Executive Director of Australian Chamber of Festival Music, Ricardo Peach, brings an international and innovative energy to the fore, with a fresh perspective on the abundant opportunity available to the region for the Arts and affiliated industries.

While his focus is very much on ensuring success for the 2021 AFCM which commences in July, Ricardo sees enormous future opportunity to link in with broader national and international networks and initiatives that can assist in growing Townsville’s creative footprint. Traditionally, the Festival injects approximately $3.7million into the local economy with around 13,000 visitor room bookings and there is much potential to significantly increase those numbers.

“Having recently arrived from South Africa, it’s been fascinating getting prepared for the upcoming calendar of events, for both the AFCM and adjacent cultural and arts events.” says Ricardo. “I’ve been visiting creative peers such as Umbrella

31

Studio, Dancenorth and schools in the area and I must say, resources are truly phenomenal against those available to the arts community in South Africa.” he says.

With festivals such as NAFA, The Fringe, Strand Ephemera and PUNQ, Ricardo says it’s extremely heartening to see the enormous creative engines in the region.

COVID drove an expanding digital market for ACFM, with several events going online in 2020 and as a result, appetites have changed and the audience has expanded. In continuing to feature AFCM events digitally as well as physically, Townsville becomes highly accessible to an international audience; and in time to come a destination for many more national and international visitors.

“Futuristically, it would be fantastic to develop ACFM further with the local creative industries; and that’s a question of ‘what do they want to see happening?’” Ricardo says. “So it’s an open invitation from ACFM to work

23 JULY-01 AUGUST afcm.com.au with the local creatives, in particular first nation communities, to further develop the creative arts platform in the region.”

Ricardo suggests that some paths are bigger collaboratively than alone, but without a dedicated Concert or Cultural facility, the unmet demand and growth potential for ACFM cannot be achieved. “I do think that the broader creative industry strategy should be to continue to build on collaboration across all tiers of Government and local organisations.” he says. “We cannot grow with the current infrastructure available to the arts, so if we can collectively put energy into funding a dedicated venue or Cultural Centre that meets everyone’s needs, we have phenomenal opportunity for growth and world class artists will flock here.”

Ticket sales are looking good for the 2021 Festival but AFCM always welcomes more audience members and participants. Visit the AFCM website for more details.

Magnetic Island Race Week 02 SEPTEMBER – 08 SEPTEMBER magneticislandraceweek.com.au

SeaLink North Queensland’s General Manager, Chris Briggs is thrilled to see the excitement building for the SeaLink Magnetic Island Race week, which runs from the 2nd to the 8th September.

Following on from a challenging year in 2020 that saw the event cancelled, 2021 has recorded the highest number of attendees in the event’s 14 year history. “Registrations were sold out early this year, we knew people were itching to go sailing and travel again, but we were nevertheless amazed when the event reached capacity at 84 yachts within the 10 days and we also have an extensive waiting list,” - Event Chairman, Mike Steel said.

While racing is the focus, competitors also make the most of basking in the relaxed social atmosphere SeaLink Magnetic Island Race Week offers. Peppers Blue on Blue’s accommodation, marina, restaurant and bars are a stone’s throw from the ferry terminal and a five minute motor to the start line. It just does not get any better.

Chris Briggs added “We are also looking forward to the return of the Townsville Airport Father's Day at Picnic Bay featuring the Rotary Magnetic Island Beer Can Regatta and artisan markets on Sunday the 5th of September at the iconic Picnic Bay Foreshore, it is a great addition to the sailing and a chance for the wider community to join in on the festivities of race week!”

Ephemera 17 JULY - 25 JULY

Ephemera offers a 2km outdoor seaside sculptural exhibition along the Strand and 2021 will showcase 26 sculptures by local and nationally-renowned artists, With our exquisite ocean view as backdrop, it’s a tropical outdoor gallery for all to enjoy.

Northern Fringe Festival

02 JULY - 01 AUGUST

The Northern Fringe Festival is back in 2021!

The open access festival features a wide range of art and performance at locations and venues across Townsville.

With a line-up of not-to-miss events, keep an eye on the website for more details.

TROPIC SOUNDS 31 JULY

Tropic Sounds is the newest addition to the North Australia Festival of Arts. This alcohol free, all ages music festival will feature headliner Tones and I with supporting act The Pierce Brothers.

NAFA

02 JULY – 01 AUGUST whatson.townsville.qld.gov.au/events/nafa/nafa Presented by Townsville City Council, NAFA showcases over 400 deliciously diverse events, hosted at various locations and venues around Townsville city. Encompassing the Northern Fringe Festival and biennial seaside sculptural festival, Ephemera; the 2021 festival is set to be the most dynamic to date!

2021 PUNQ

30 JULY – 08 AUGUST

umbrella.org.au/punq

Pop Up North Queensland (PUNQ) is Umbrella Studio Contemporary Arts’ premiere festival of visual and performance art by North Queensland and Australian artists and arts organisations. This year the festival expands across the region, from its roots on Wulgurukaba and Bindal Country (Townsville) to include Yunbenun (Magnetic Island), Gudjal Country (Charters Towers) and Warrgamaygan Country (Hinchinbrook).

Explore exhibitions, site-specific installations, performances and workshops in galleries, pop-up art spaces and the distinctive North Queensland landscape.

bdmag.com.au

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Fans Flip FOR LOCALLY DESIGNED MERCH

By Julie Johnston

A collaboration between local businesses has resulted in an innovative new piece of merchandise with potential to be used across any code of sport, with patents pending in many of the major countries across the globe.

As long term sponsors of the North Queensland Cowboys and looking to capitalise on the excitement of the launch of the new stadium bearing their name, the Queensland Country Bank marketing team approached merchandise supplier GetBranded to assist with sourcing a special piece of promotional merchandise to gift to fans to help them cheer their team to victory.

With no such product available on the market and a ‘can do’ attitude, they set about designing a wearable merchandise item with the word “TRY” on it that fans could display when the team crossed the line.

GetBranded Director Madonna Simmons said they did about five different versions of a bib idea before it dawned on them that fans would likely become frustrated by the additional piece of material and not use it, at which point the design became a full garment and the elements of a jersey began to emerge.

“The jersey needed to look like something a supporter would wear to a game, could be used as a portable sign and still be able to zip it up and go out after the game,” said Madonna.

“After three more versions, finally we had a wearable garment that looked like a Cowboys jersey, and the Flip Jersey was born.”

pandemic commenced globally, shutting factories and halting production of the jerseys. While a limited number were dispatched for the first game, it wasn’t until the Cowboys vs Newcastle Knights game held 20 May 2021 that Queensland Country Bank was able to fulfil their marketing activation.

“Two and a half thousand Flip Jerseys were distributed to fans in the Northern Grandstand, and the Cowboys event team incorporated the activity into game day with ground announcers doing live crosses from the grandstand and broadcasting it to the big screen,” said Stephanie Gillman, Marketing and PR Manager for Queensland Country Bank.

“Jonathan Thurston did a live cross on Channel Nine which gave national coverage not just for Queensland Country Bank’s brand, but showcased our incredible stadium and fans in a positive light.

“The Cowboys did us proud scoring seven tries, and it was incredible to see so many fans flipping their jersey to wave the ‘Try’ sign as the boys crossed the line.

“As sponsors we look for ways that our Members can engage with the activities we do in the community, while leveraging opportunities presented through sponsorships beyond what is written in black and white in an agreement. This was the perfect activation to do that and working with the North Queensland Cowboys, GetBranded and Verve Design to bring it to life was a dream for our team.”

Verve Design was engaged to do the graphic design for the jersey, rounding out a truly unique local collaboration on a world class product, but there was still much more work to be done.

“Discussions then had to be held with the National Rugby League to ensure licencing rules were followed, and a great deal of time and money went in to securing patents for the design innovation to protect the amount of hard work that went in to the full design,” said Madonna.

Plans for the launch of the Flip Jerseys at the first home game in the new stadium were thwarted as the Covid-19 Michael Morgan sporting his Flip Jersey

bdmag.com.au

34

HUMBLE BEGINNINGS

to new

$5 million home Townsville Laboratory Services to remain on cutting edge

(left to right) Scientist Heather Welladsen, Scientist Alicia Wood, Senior Laboratory Technician Callie Domin, Scientist Amy Dunkerton, Laboratory Assistant Bob Ballais, Trainee Laboratory Techniques Zoe Accornero

IN 1984, TOWNSVILLE CITY COUNCIL ESTABLISHED A LABORATORY IN A SMALL DEMOUNTABLE BUILDING ADJACENT TO THE DOUGLAS WATER TREATMENT PLANT AT THE FOOT OF MOUNT STUART. It housed one chemist and two lab assistants, and tests were limited to pH, alkalinity and chlorine. For other tests, samples were sent off to Brisbane.

Fast forward 37 years and a new $5 million laboratory has been opened on the site, a facility that will keep Townsville on the cutting edge of scientific analysis for decades to come.

The new lab is home to a technical team of six scientists and eight technicians and assistants providing a range of analysis services including perand polyfluoroalkyl (PFAS) analysis, low level nutrients, hexavalent chromium, algal toxins, disinfection byproducts, trace metals for water, saline waters and biosolids and extensive microbiological testing.

In fact, Townsville Laboratory Services is the first and only local government lab to hold comprehensive PFAS testing accreditation in the whole of Australia.

Laboratory coordinator Edgar Salvador, who has worked at the lab for more than 20 years, said the new laboratory would allow the lab to increase its capability and capacity.

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“In the old lab we were limited in what we could do as there was literally no more room on the bench,” Mr Salvador said.

“These days we are getting engaged by a lot of state and local governments and private companies, and now we have the space we should be able to expand even more - not only in what we currently do but in other areas of testing like hygiene, emerging contaminants and food testing.”

Mr Salvador said the new laboratory also gave the team space to house the large amount of equipment needed to complete the large number of tests needed for Council and external clients.

“We have a range of chemical and microbiological equipment we use every day for analysing drinking water, wastewater, environmental and pool waters,” he said.

“We also have a wide range of instrumentation that we use for analysing the highly difficult inorganics and organics and even emerging contaminants.”

“This new lab allows us to have room to take on more clients and to continue to provide comprehensive testing not only for Townsville City Council but for other councils and private clients as well.

“It’s been worth the wait for the team and I to be able to move into this impressive new building so that we can continue providing high-quality testing.”

Townsville City Council Laboratory launch event (left to right) General Manager Townsville Water & Waste Scott Moorhead, Director Infrastructure & Operations Danny Lynch, Mayor Jenny Hill, CEO Prins Ralston, Laboratory Coordinator Edgar Salvador

Mayor Jenny Hill, a self-confessed science nerd who spent more than 20 years working in laboratories before being elected to council, said the new lab was a facility that the people of Townsville should be very proud of.

“Our lab, and the scientists, technicians and assistants it houses, does world-class scientific analysis right here in Townsville,” Cr Hill said.

“Council is proud to be the home of a laboratory that not only offers highly accurate testing to the Townsville region, but also to the rest of the country.

“The new lab delivers the additional space needed to continue to grow the services it provides. It is great to see the team settled in and enjoying their work in the new laboratory.”

Townsville Water and Waste Committee chairperson Russ Cook said the laboratory had recently retained its National Association of Testing Authorities (NATA) accreditation, confirming its place amongst some of the country’s leading laboratories.

“NATA accreditation is like a badge of honour and I know the entire team was thrilled to get the tick again,” Cr Cook said.

“Accreditation ensures that results recorded in the laboratory are traceable to metrological standards, allowing the lab to provide testing to other councils, residents and private companies.

Townsville Laboratory Services

“Being able to ensure the quality of the analytical results means that the lab can offer its services to external companies and residents who need to use a high-quality lab.”

Local, high quality analytical testing of water and soil.

Scientist Alicia Wood

Contact us

4727 8667 | 13 48 10 labenquiries@townsville.qld.gov.au bdmag.com.au

36

www.townsville.qld.gov.au/tls

BIG THINKING

By Georgie Desailly

The Townsville based InventorsNQ group has become home to some of North Queensland’s most innovative entrepreneurs who are seeking a hub to harness their ideas and connect with like-minded individuals. Meeting fortnightly via zoom and at Smart Precinct NQ, the group provides a place for local inventors to hone their ideas and gain support in developing and commercialising their product.

DAN DASS REECOIL Dan is the founder of Reecoil, which develops innovative heavy-duty tool lanyards for the Arborist market, and services the Rope Access and Construction market with their expanding product line. Reecoil has a wide international distributor network, with their products currently being sold in stores across the USA, Canada and Europe.

InventorsNQ Coordinator, Claire Lawson, says she founded the group after failing to find a local community of inventors when she started her own business, T-air, in 2018.

“I went searching for an inventor’s community to learn from their experiences, but at the time, the only active local groups were ‘tech’ orientated, which is very different to that of inventing and commercialising a physical product,” she explains.

JOHN BOWEY SKOPIT MINING SERVICES

“We now have a wide variety of inventors in the group at different stages of business, so whether it’s just an idea or you’re trying to sell into international markets, there is something for everyone.”

John developed an industrial fastener called the Structural Steel Clamping System. The clamp protects electrical ladders and provides a safer and greater economical alternative when installing new equipment to existing structural steelwork. MM Electrical Mackay and Townsville are current distributors of the Structural Steel Clamping System.

Claire says the group plays a central role in fostering a supportive community where regional entrepreneurship and innovative ideas can thrive.

“Our vision is that every NQ inventor has the opportunity to successfully explore and commercialise their idea,” she continues.

“We are passionate about providing support, advice and preventing others from falling into the same costly holes that many of us have previously experienced.”

S

E NQ INVENTOR

TH MEET SOME OF

CLAIRE LAWSON T-AIR & CLAIRE LAWSON BATHROOMS Claire designs decor bathroom products with a strong focus on hygiene and functionality for custom home builders and renovators.

T-air products have found their way into many homes across the country including Perth, Brisbane, Melbourne and Townsville.

WANT TO GET IN TOUCH? Reach out to NQ Inventors on Facebook

37

FOCUSING ON YOU & YOUR BUSINESS WHO WE ARE?

WHAT WE DO?

Two words are very important to us -

We work closely alongside business owners

Diversity & Specialised and we value both.

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Help with the tax & accounting issues that stress you out.

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AITKENVALE OFFICE

KIRWAN OFFICE

mail@couttsredington.com.au

278 Ross River Road Aitkenvale QLD 4814

127 Thuringowa Drive Kirwan QLD 4817

www.couttsredington.com.au

INNOVATION

on

By Georgie Desailly

Home Soil

A world first project that has seen three local businesses collaborate to convert weed and waste products into high value soil additives has gained global traction for their circular economy principles and is now exporting their product internationally.

New ‘for purpose’ business venture, Atlas Soils, which launched in April, is striving to improve local soil health and resource efficiency by turning various urban waste products into humisoil©, a product that improves soil health, can extend landfill life, reduce the cost of waste disposal, and activate local jobs.

“Atlas Soils licenses world leading technology from local biotech provider VRM Biologik Group and is the product of two local businesses – Ecocentric Services and Hannahbull Hydro Excavations – who are making low cost soil improvement products from local waste,” explains Jason Lange, who is one of the co-founders and Directors of Atlas Soils.

“We are using billions of task specific microbes to rapidly break down various organic waste products, cotton and other waste materials into valuable products used globally in generative agriculture called humisoil© and XLR8 Bio®, which are soil additives that stimulate the local biological community to rebuild topsoil.”

The blend is made entirely from local upcycled organics, with the waste and weed products, as well as the probiotics that are essential for the process, being sourced from local businesses in Townsville. Jason says the opportunity to apply circular economy principles and social enterprise action to organic waste in the city is the driving force behind their work.

“Instead of local waste material being taken to landfill at a high cost and producing methane and other carbon emissions, it is brought to our Townsville based site where it is sprayed with the catalysts, covered and left to break down over a six-month period,” he says.

39

“We are also collaborating with the Endeavour Foundation to develop sustainable innovation around packaging and are working towards being able to break down the packaging so we can include it back in the production process.”

Jason and his team have already saved the local community over $20,000 in waste disposal cost and engaged more than 20 businesses around Townsville. They are now exporting humisoil© internationally to places like Singapore, and are preparing to launch their first community ‘you fill’ day in August, where the public will have the opportunity to tour the local facility and fill up bags, buckets and trailers at low cost.

“When waste goes to landfill, there is hardly any business activation at all, so our goal was also to activate jobs in the process and demonstrate that there is an economy in waste,” continues Jason.

“The opportunity to export to international markets has been incredible but we are focused on activating local businesses, creating meaningful work and using the brilliant thinking that exists right here in Townsville to transform waste into healthy urban soils.

“There is still lots to be done but we are proud to be part of the solution to this problem and play a role in helping our region and other parts of the world become more economically and environmentally sustainable.”

15kg Buckets of Activated Humisoil© are available from Addison’s Mitre 10.

Head over to BDMAG.COM.AU to read the full story!

There is still lots to be done but we are proud to be part of the solution to this problem and play a role in helping our region and other parts of the world become more economically and environmentally sustainable.

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