Novus Company Brochure

A national business built on family values www.novussolutions.co.uk

Proud of our promise

PROUD OF OUR PROMISE

Nationwide Services

Novus Property Solutions is a leading specialist in planned & reactive maintenance, refurbishment, decarbonisation retrofit and compliance services

Operating through a national network of offices, we are proud to offer local knowledge with national strength. Each office has the capability to meet on-going requirements, affording clients the benefit that comes from being a local contractor, backed by the reliability, reassurance, and reputation that can only be offered by a major national organisation.

A national business built on family values - Novus is family owned and dates back to 1897 Owned by the fourth and fifth generation of the Seddon family, we pride ourselves on our self-financing model and ability to empower and inspire, whilst continuously delivering service excellence and value for money.

We place a strong emphasis on being a responsible business and serving the wider community, something which has earnt our company national recognition at numerous industry awards.

We are differentiated by our unique combination of traditional values and innovative thinking, and our strive for continuous improvement through a collaborative approach.

We offer unrivalled client satisfaction. Our commitment to training and quality of service is delivered through an ethos that combines stability, integrity, honesty, and sound policies and principles.

Contact details for each regional office can be found on our website: www.novussolutions.co.uk

PLANNED MAINTENANCE

REACTIVE MAINTENANCE

Building a legacy where people can live, work and thrive Our family-led business values and innovative thinking support our objective - to exceed expectations through the provision of a quality assured service, safely delivered by a professional, experienced and well-trained workforce.

COMPLIANCE SERVICES

FAST TRACK FIT-OUT

DECARBONISATION RETROFIT

www.novussolutions.co.uk

Our Solutions Working in both public and private sectors has enabled us to develop a wealth of experience in the provision of high quality services that focus on a right first time approach.

We have successfully built long-term relationships over a prolonged period by demonstrating a customer focused approach, with clients benefiting from projects delivered on time, within budget, with zero defects, and with high levels of customer satisfaction.

www.novussolutions.co.uk

Our Services To ensure the longevity of our outstanding level of delivery, we have defined our workstreams into five dedicated services – Interiors, Maintain, Assure, Projects and Sustain.

Underpinning all our activities, we are focused on bringing a personal touch to each interaction and taking pride in all our works.

Aligned with our dedication to be a force for good, we continue to seek opportunities to deliver social value projects on behalf of and in partnership with our clients to improve the communities in which we work.

We are committed in every way to building relationships that achieve greater savings through efficient solutions Our Solution for You Every solution benefits from an experienced management team, affording professionalism from inception through to the finishing touches.

At every stage of a project, our expert teams work with clients to provide advice and ensure all work is delivered to the highest standard within a safe environment.

We work collaboratively with clients to provide a broad range of services and specialisations that meet the diverse demands of all sectors including: Commercial & Retail Healthcare

Interiors

Sustain

Education Hotel & Leisure Local Authority Municipal Housing

Dynamic streamlined solutions Our dedicated Interiors service offers a complete turnkey solution by supplying fully fitted, equipped and ready to use public and commercial spaces.

Interiors DYNAMIC STREAMLINED SOLUTIONS

These include leisure, hospitality and retail facilities, as well as education and healthcare settings. The team boasts an enviable reputation within the hotel sector, with a number of high profile repeat clients relying on our ability to complete ultra-fast paced, high specification refurbishments.

We have delivered thousands of projects involving the renewal, remodelling or reconfiguration of buildings throughout Great Britain. From minor alterations to highly complex full-scale building renovation, Novus is trusted by numerous clients across multiple sectors and has built up an enviable reputation as a result of technical expertise and the ability to manage difficult and complicated projects.

Our Interiors services Through our specialist workforce we are able to deliver both small, bespoke one-off projects or large, multi-million pound national refurbishment programmes. Operating in our chosen sectors, we are able to provide a single source solution, understanding the sector specific challenges our clients face and by applying our experience, we create appropriate, innovative and affordable spaces.

We excel at: >

Fast track fit-out

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Cat A / Cat B

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Core / Shell

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Multi-portfolio delivery

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Live environment specialism

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Internal, external & communal work

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Whole property refurbishment

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Remodelling & renewal

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Restoration of heritage properties

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Adaptations

Bringing spaces to life Our Maintain service focuses on our core activity of property maintenance and refurbishment.

Working in both the responsive repair and planned works markets, we operate across all areas of the public and private sectors. Our breadth of resource within the Maintain team allows us to deliver the high standards that Novus’ reputation has been built upon for clients throughout the whole of Great Britain.

Planned Maintenance We offer a bespoke total solution to planned and cyclical needs, whether it’s a single project or a rolling programme of upgrades delivered through our national network of operational centres.

Our extensive experience includes the diagnosis of defects, undertaking the survey process and developing asset registers. Projects range from single elements throughout properties to full refurbishments including: > > > > > > > > > > >

Kitchens & bathrooms Windows & doors Heating Electrics Roofing Painting & redecoration The repair of defective timber materials Installation of PVC-u replacement fascias & soffits Double glazed, timber, aluminium & PVC-u systems Repairing or replacing doors and windows Render, fascia, soffit & rainwater systems

Reactive Maintenance We fully understand the requirements of reactive maintenance contracts and the need to deploy operatives at the right time, with the right skill set and material resources required to ensure a first time fix.

This service includes: >

2 Hour emergency response

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24/7 Customer Helpdesk

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Out-of-hours service

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Multi-skilled mobile workforce

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Void property repair Technology-enabled appointment tracking

In any situation, we can provide the most appropriate action quickly and effectively.

Safety without compromise Bringing together and strengthening our capability across a range of compliance areas, our Assure service provides a full spectrum offering across all areas of passive fire protection, electrical and gas testing - including remedial works - and water compliance.

Focussing on long-term relationships and planned cyclical programmes, Assure delivers first-class fully certified solutions throughout Great Britain to both public and private sector organisations.

Passive Fire Protection

Accessible bathrooms, wetrooms and more

Novus is a FIRAS-approved contractor and member of the Association of Specialist Fire Protection, offering a comprehensive range of passive fire protection services to give reassurance that your buildings will provide adequate protection for occupants in the event of a fire.

Novus undertakes internal adaptation works such as:

We provide FD fire doors and maintenance, penetration sealing systems and compartmentation which are all accompanied by the Fire Safety Certification.

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Wet rooms Accessible bathrooms and kitchens Lifts Adjustments to doorways Relocation of switches and sockets External adaptations including ramps, pathways and handrails

Creating better futures Consolidating our new build and refurbishment offerings, our Projects service works with clients within the leisure, retail, education, healthcare and housing sectors.

Drawing upon our wealth of experience, Projects delivers fit-outs, asset replacement, extensions, public realm and social housing refurbishments.

Refurbishment We have vast experience in transforming properties of all types to improve them both functionally and aesthetically, through alteration, refurbishment and conversion schemes.

Whether providing a bespoke solution to a single building or delivering a strategic programme to transform assets across multiple locations, we have the expertise required to carefully plan and execute these works. This includes: > > > > >

Internal, external & communal works Whole property refurbishment Remodelling & renewal Restoration of heritage properties Adaptation

Healthcare Our Projects division has vast experience in the healthcare sector, delivering patient and service-user focussed care facilities for both the NHS and provide providers.

From hospitals, clinics, surgeries, and care homes, we pride ourselves on delivering outstanding safety measures and maintaining the live environment, so you know your project is in the right hands.

Our highly trained, security cleared site teams will implement controls to prevent patients, staff, and visitors from encountering live works. We fully induct all our site teams in hospital protocols and provide them with contract specific training to effectively manage the live environments.

Protecting our tomorrow Sustain is our specialist one-stop-shop service to assist clients in achieving their zero carbon targets across their portfolios.

Sustain PRO T E C T ING OUR TOMORROW

Through our Sustain service, clients can benefit from the expert advice and delivery provided by our Centre of Excellence, which consists of in-house professionals and external partners who are specialists in achieving your carbon reduction and funding targets.

By adopting a partnering approach, we can assist our clients with an end-to-end service to assess stock, generate proposals, apply for funding, and complete the works on site – providing a seamless tailored package across Great Britain.

Decarbonisation retrofit services Achieving carbon neutral homes has become a major driver in the government’s ‘Net Zero’ carbon reduction plans. Local authorities and housing associations across the UK are now able to secure funding through the Social Housing Decarbonisation Fund, set to enhance the country’s energy efficiency of socially rented homes Our service covers: >

Working with clients on asset databases to help identify suitable stock for retrofitting, with appropriate funding streams identified

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Provision of consumer advice on initial engagement and at the required stages of each project

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Completion of a Retrofit Assessment by a qualified Retrofit Assessor

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Review of the Retrofit Assessment

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Funding application submitted on behalf of the client

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Initial and on-going Risk Assessment

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Full PAS 2035/2038 report including retrofit design, ventilation assessment, carbon reduction and fuel cost savings

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PAS 2035/2038 compliant Retrofit Coordinator service

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Data Warehouse lodgement

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Monitoring and evaluation

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Air Pressure Testing to the requirements of Pas 2035/2038 in-house, further enhancing qualitative data reporting

Partnering with Novus includes: >

One-stop-shop for the complete service of identification, application and execution of the funding agreement, and delivery of the works

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Guaranteed 100% Novus led compliant applications offering zero client risk

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Support from our Centre of Excellence backed by Energy Specifics, providing dedicated industry experts

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Total cost transparency

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All works verified through Trustmark quality and assurance

OUR VALUES

The Novus Way Our company values are the guiding principles for the way we behave and how we work together to create a stronger and more successful business Our Values: Be Responsible

Embrace Change

Get it Right

Work Together

Nurture

Be Authentic

These values underline how we work, how we interact with each other, and how we fulfil our mission.

www.novussolutions.co.uk

Building a legacy where people can live, work and thrive.

Our Sectors We deliver effective maintenance, decarbonisation and building solutions across a range of market sectors, that are bespoke to the specific needs of each client.

The sheer breadth and diversity of our experience means our management and operational colleagues are constantly learning and improving.

This enables our clients to benefit from crossfertilisation of knowledge and skills acquired from different market sectors.

www.novussolutions.co.uk

PROUD OF OUR PROMISE

Healthcare The needs of the patient are the number one priority for healthcare providers, and the contribution that the physical environment makes to their health and well-being should not be under-estimated. We have built our reputation on excellent service and customer care, coupled with out-standing performance and competitive pricing.

Aintree Hospital

From our experience in the healthcare sphere, we can give positive and reassuring answers to all stakeholders involved in the provision of care across a wide spectrum of different needs.

As most healthcare buildings are used by vulnerable people, infection control is an essential consideration when delivering works. While it’s vital that steps are taken to control the spread of infection across all sectors, particularly in the age of Covid-19, the emphasis on infection prevention and control is at the top of our agenda when it comes to carrying out work in any healthcare environment.

Birmingham Women’s Hospital Refurbishment to the Fertility Unit and transformation of staff working areas.

Wythenshawe Hospital

OUR SECTORS

Royal Mail Clacton

Retail & Commercial It is obvious that commercial, office and retail businesses can only generate income while they are operating in a productive manner.

Calling in contractors to carry out projects can have a significant effect on productivity and profitability. Disruption must therefore be kept to an absolute minimum.

We understand that each business will have specific needs. Which is why we are trusted by many different clients to offer outstanding performance.

BT Tech Centre Barnsley

New Vic Theatre Extension and refurbishment to the main auditorium and visitor areas.

“Working with Novus on the refurbishment and extension of the New Vic Theatre was a great success. The quality of their work on this time-constrained interior fit-out project was second to none – they were a pleasure to work with.”

Natalie Hewitt, Hewitt & Carr Architects

Whitbread Hotel room refurbishment and corridor decoration.

“We very much value our relationship with Novus who work very hard to allow us to achieve our business goals.”

Jim Francis, Whitbread Plc

OUR SECTORS

Hotel & Leisure We understand the need to reinvent/refresh a brand or service offering in order to remain competitive in the hotel and leisure sector, and how vital it is for hotel and leisure facilities to function as normally as possible whilst redecoration and maintenance needs are carried out.

New Vic Theatre

Our aim is to help our clients take all the necessary steps to enhance customer satisfaction and maintain loyalty. We have worked closely with leading names over many years in the hotel and leisure sectors.

We are competitive on price, and committed to delivering the highest quality workmanship coupled with outstanding value for money.

glh Hotels - Thistle Express

OUR SECTORS University of Manchester Delivering planned and reactive maintenance for the university campus.

Education The most important aspect of education is the quality of the teaching, and the learning environment itself plays an important role.

Teachers and their students deserve the best possible facilities to promote success.

Haywood Academy

Working with schools, colleges and universities, we are highly aware of key considerations including codes of practice relating to government regulations, health and safety, security, duty of care, accountability, and the policies and procedures of each establishment.

Our flexible management approach, together with supporting resources ensure that, if necessary, work can be completed during shut down periods. Through careful planning and work rotas we ensure our services are provided without impacting upon academic staff or students.

Keele University

“The long-term relationship the University has with Novus strengthens year-on-year. Our expectations are consistently exceeded by the team and they assure us that the University’s facilities are in capable hands.”

Duncan Turner, University of Manchester

Stafford Library Internal refurbishment and fit-out.

OUR SECTORS

Local & Central Government We possess extensive experience of working in the government sector, and are familiar with the pressures faced by central government and local authorities.

Transport for Greater Manchester

This includes the diverse upkeep requirements of publicly owned organisations including schools, community centres, libraries, fire stations, council offices, housing and care facilities, in addition to stringent governance relating to health and safety, security, duty of care, accountability, adherence to policy, and sustainable directives.

Our quality management systems, cost control mechanisms, and experience of operating safely within public buildings enables us to deliver government sector projects on-time, and within budget whilst safeguarding building occupiers, government staff and members of the public.

Wrexham County Borough Council

OUR SECTORS

Poole Housing Partnership

Social Housing Given the concern over the shortage of adequate and affordable housing, maintaining the condition of existing assets is now more important than ever.

We have worked closely and collaboratively with many of the UK’s leading social landlords, regeneration specialists and local authorities.

This has given us a proven pedigree in meeting the most exacting demands of our clients while building a reputation for consideration and concern for residents, and their wellbeing.

Gosport Borough Council

Places for People Kitchen replacement works in Hounslow.

“Novus has worked effectively in partnership with the Aspire Group to achieve a high quality affordable housing product on a challenging small site working around existing homes.”

Dan Gray, Aspire Group

Kingsdale Group

Complete Solutions Working in partnership with leading manufacturers, we ensure that the products we use afford long lasting results in diverse environments, preserving and extending maintenance life cycles.

Every project benefits from an experienced management team, that deliver professionalism from inception through to the finishing touches.

www.novussolutions.co.uk

Excellence as Standard

Our teams possess the right skills to deliver the best possible solutions and services for our customers - from the development process, through to works delivery and after care Procurement to Suit You All our services can be delivered through the particular procurement route that best suits our clients’ individual requirements.

From traditional tendering to measured term contracting, open book methodology, through to working in partnership and frameworks, we are committed in every way of contracting to achieve greater savings through efficiency.

Partnering We have successfully built long term relationships over many years by demonstrating our dedication, values and customer focused approach.

In recent years, we have seen partnering relationships increase to 65% of our business, with clients benefiting from projects delivered on time, within budget, with zero defects, and to high levels of customer satisfaction.

We offer the high quality, personalised service and close contact expected from a local contractor, backed by the resources and buying power of a major national organisation, operating throughout the length and breadth of Great Britain.

Training to Succeed Training is one of the most important items on our Corporate Social Responsibility agenda.

Providing our people with opportunities for personal growth and development is central to creating a culture which encourages individuals to take ownership of their individual responsibilities.

We have a rich heritage of providing training and development opportunities. Since the start of the business, we have recruited and supported thousands of apprentices and trainees.

Effective Solutions Our versatile approach, internal development team and relationships with leading software suppliers enable us to provide effective IT solutions for our clients.

Bespoke portals and works management systems afford seamless communication and integration between the client, Novus and any third parties (sub-contractors or consultants), providing accessible real-time information to all.

We use state-of-the-art hardware and software to ensure the best possible service, and in 2021, we introduced our innovative and bespoke Oneserve system. The multi-channel service delivery platform allows us to provide a consistent – yet flexible – high quality service to all of our clients through a single space for the us to create, plan, deliver and follow up on each maintenance project. As well as providing our teams with an accessible single reference point for each project, the platform is also accessible to our customers and their tennants.

Our core business solution is COINS, the leading ERP software in our industry, offering the latest technology and most efficient business processes, whilst also giving us complete confidence that all statutory requirements are met. All procurement and financial processing is controlled within this financial accounting solution, which also includes a comprehensive suite of reports and analytical tools.

We are committed to providing an excellent service and playing our part in helping clients to deliver on wider social value objectives This is why we’ve joined forces with Business in the Community (BITC) to support their national #BuildBackBetter movement.

Since the launch of our Build Back Better initiative we have supported a wide range of individuals, organisations and communities across the Great Britain in various ways – from colleagues volunteering their time to assist with projects, to monetary, labour and materials donations.

3500

people supported since the launch of our Build Back Better campaign in October 2020.

£1.1m

130

social value projects supported to date.

The value of social value delivered through our Build Back Better initiative since its launch.

We are making a positive contribution by providing opportunities for employment, skills development and holding community projects to tackle local issues.

PROUD OF OUR PROMISE

Our attention to detail and focus on quality affords complete peace-of-mind that the job is in expert hands

Additionally all board members perform health and safety inspections of live sites to assess and inspect safety standards at the point of delivery.

Delivering Excellence in Health & Safety

This includes the delivery of bespoke internal training modules designed to target the key risks / issues within our industry including, but not limited to, effective Risk Assessment Method Statements (RAMS), Managing Work at Height, Site Induction, Accident Reporting, Lone Working and Working in Occupied Properties.

We operate the ‘Target Zero’ behavioural safety campaign to promote a culture of individual responsibility and accountability for health and safety matters.

Novus directly employs suitably qualified and competent Health and Safety Managers on a full-time basis to provide expert Health and Safety advice. Each Manager is assigned to a geographical region to ensure an even distribution of resources.

Each year a significant financial investment is made to health and safety training and development, funding the delivery of a range of training over and above traditional mandatory requirements.

Contracts Managers and Site Supervisors deliver a rolling programme of health and safety focussed Toolbox Talks for all site based staff, including any subcontractors on a weekly basis.

Insurance Levels

The Health and Safety team undertake 600 site audits per annum and score health and safety compliance against 46 key criteria.

Public liability insurance up to £30,000,000

Where these audits identify areas for improvement the corrective actions are communicated to the wider management team for follow up.

Contractors all risks up to £11,000,000

Employer’s liability up to £20,000,000

Professional indemnity up to £5,000,000

Meeting the most exacting criteria in practice and performance is integral to our activities and we ensure a consistently high quality of service through continual assessment and improvement.

Committed to excellence, we are fully accredited to all relevant Trade Associations and Professional Industry Standards.

To find out how we could help you, please visit our website: www.novussolutions.co.uk

Proud of our promise

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