Building a legacy where people can live, work and thrive
Our family-led business values and innovative thinking support our objectiveto exceed expectations through the provision of a quality assured service, safely delivered by a professional, experienced and well-trained workforce.
Bring Spaces to Life
Our Maintain service focuses on our care activity of property maintenance and refurbishment. Working in both the responsive repair and planned works markets, we operate across all areas of the public and private sectors. Our breath of resources within the Maintain team allows us to deliver the high standards that Novus’ reputation has been built upon for clients throughout the whole of Great Britain.
Housing Repairs and Maintenance
Given the concern over the shortage of adequate and affordable housing, maintaining the condition of existing assets is now more important than ever. We have worked closely and collaboratively with many of the UK’s leading social landlords, regeneration specialists and local authorities. This has given us a proven pedigree in meeting the most exacting demands of our clients while building a reputation for consideration and concern for residents, and their wellbeing.
An insight into customer care
Novus are committed to providing Anchor residents with the highest level of customer service.
We carry out resident engagement events in many of the schemes where we operate to introduce ourselves and the team and give the opportunity for residents to ask questions they may have.
We pride ourselves on delivering the best possible service and to help us to identify how we can improve we ask residents to complete our customer satisfaction questionnaire.
What our customers can expect
Here are just some of the compliments the Novus team have received...
“Just wanted to say we visited to site yesterday and we were very impressed with the set-up, the works and the positive relationship that has obviously been developed with the customers. Special thanks to Lisa for the diligent & professional way that the project is being managed”
Nigel, Compliance Manager Housing Association
Louise a resident from Basingstoke scored Novis 100% and commented;
“I cannot fault anything, the improvements to my home look amazing, the Novus team were very efficient, the works completed to a very high standard, and the team were very professional”
