www.novelvox.com Make Every Call Successful and Offer Seamless CX by Leveraging Salesforce CTI Connector for Genesys
www.novelvox.com
The
easy integration of Salesforce CTI connector for Genesys contact center enhances the overall performance by fetching information from third-party applications and letting agents deliver an optimized user experience. It improves customer-agent interactions by equipping agents with the required caller details and history without any screen switches. Additionally, agents greet customers with first name for giving a personalized touch to the conversation. Elevate customer experience and improve Agent productivity
Today leading contact centers are exploring the potential of integrations for enhancing team productivity and efficiency. Leveraging technological breakthroughs create a modern contact center enabling better communication and engagement. Agents can sustain call context and access relevant information over a single screen without screen switches.
Furthermore, the Salesforce CTI connector for Genesys gives agents the power to handle calls efficiently and resolve calls faster as call variables are embedded within CTI. Features like Click-to-dial, Associate Record, Transfer Screen, and more make every call successful.
www.novelvox.com Right information at right time with right call controls
www.novelvox.com Simplifies Call Handling and Monitoring Improve Genesys contact center performance with integrated and advanced Salesforce CTI connector. The integrated interface simplifies the call handling with modern features including easy login, configurable speed dials, Click to Copy contacts, and Empowermore.supervisors with the best capabilities for monitoring and assisting agents in real-time with Salesforce CTI connector. They can easily know about agents’ status and real-time performance by analyzing calls in queue, queue statistics, and barging in during real-time calls without interrupting.
www.novelvox.com 67% of customer churn is preventable with first-time problem resolution. Contact Center agents can talk to multiple customers at the same time. They can set up chat rules and display the most relevant messages based on what content your website visitor or app user is viewing and how many times they’ve seen it. Now, engage your customers with content that is most likely to convert, enable downloads from live chat, empower them to launch a call with sales, or show pricing. Businesses can exceed expectations by leveraging canned messages for instant replies and accessing to a powerful knowledge base including FAQ and related URLs. Increase Customer Retention by meeting expectations
www.novelvox.com Biggest Library of Cisco Finesse Ready Integration
NovelVox creates industry-specific Agent Desktops with further optimization option to enable agents to offer personalized experience. The solution results in having meaningful conversations with the customers or citizens.
NovelVox is among the leading contact center solution provider in the world, having 5 global offices located in the United Kingdom, United States, United Arab Emirates, Kingdom of Saudi Arabia, and India. With more than a decade of hard work in providing best-inclass industry-specific solutions, we have made customers in 16+ countries with 150+ global deployments across many business verticals, including Banking, Telecoms, Logistics & Travel, Healthcare, Government, Education, and Retail.
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