ACHENTX Executive Connection - Winter 2019/2020

WINTER 2019

F E AT U R E S 4 President’s Message Jared C. Shelton, FACHE 5 Regent’s Message Ken Hutchenrider, FACHE ACHE Texas - Northern Regent 6 Member Spotlights 14 Member Award 16 Event Encore 46 National News

10 Reclaim611, An Advocate for Human Trafficking Victims and Vital Resource For All DFW Hospital Emergency Departments

50 Membership Annoucements 52 Calendar of Events

Cover photo is of a real trafficking victim rescued

by Reclaim611. She is not the victim described in the article.

Editors

Chris Grossnicklaus Naveena Reddy

Contributing Writers

Matt Cowley Beau Geed Chris Grossnicklaus Tom Peck Craig Premo Naveena Reddy

Creative Direction

Caleb Wills, calebsemibold.com

Advertising/ Subscriptions

info@achentx.org

Questions and Comments: ACHE of North Texas

Editorial Office, c/o Executive Connection

300 Decker Drive, Suite 300 | Irving, TX 75062

p: 972.413.8144 e: info@achentx.org w: achentx.org

2019 ACHENTX Board of Directors Jennifer “J” Alexander Operations Mgr, Imaging Systems & Services UT Southwestern Kyle Armstrong, FACHE President, Baylor Scott & White Medical Center Jaquetta Clemons-Davis, FACHE Felixia Colón, FACHE Regional Vice President SCP Health Jennifer Conrad Director of Healthcare Business Development EYP Health

2019 Chapter Officers President

Jared Shelton, FACHE President, Texas Health Presbyterian Hospital Allen

President Elect

Scott Hurst, FACHE Executive Director naviHealth

Immediate Past President

Kevin Stevenson, FACHE IntegraNet Health Executive Vice President

Secretary

Amanda Thrash VP of Professional & Support Services Texas Health Plano

Treasurer

Dustin Anthamatten VP, Operations Methodist Charlton Medical Center

Fraser Hay President, Texas Health Harris Methodist Hospital Hurst-Euless-Bedford Ken Hutchenrider, FACHE President, Methodist Richardson Medical Center, ACHE Regent Ben Isgur Director, Health Research Institute PricewaterhouseCoopers Valerie Johnston, FACHE Associate Professor Texas Christian University Martin Ostensen Thomas Peck, FACHE President, Tom Peck Communications

The ACHE of North Texas e-magazine, The Executive Connection, is published triannually and includes information on the latest regulatory and legislative developments, as well as the quality improvement and leadership trends that are shaping and influencing the healthcare industry. Readers get indepth reporting on the issues and challenges facing hospital and health system leaders today. We make it our job to tell you about the great things the organization and Chapter are doing every day to ensure the health of our community. If you have any news and updates that you want to share with other members, please e-mail your items to info@northtexas.ache.org. Microsoft Word or compatible format is preferable. If you have a graphic or picture that you'd like to include, please send it as a separate file. The following are the types of information that our members shared in past ACHE of North Texas magazines, Advocacy Issues, Legislative Issues, Educational Opportunities, Awards / Achievements, Promotions (Members On the Move), Committee Updates, journal submissions, conference submissions, and workshop participations, sharing mentoring experiences, etc.

Nancy Vish, FACHE President, Baylor Heart and Vascular Hospital

President’s Message It’s hard to believe that 2019 is already coming to an end! As I look back on the past year, I am encouraged by the improvements ACHE of North Texas has achieved in creating real, tangible value for our members.

Whether it’s the record number of events our chapter hosted (35), the highest number of mentor-mentee matches (59) we’ve ever had in our mentorship program, or the constant feedback I’ve received from many of you about your positive experience engaging and interacting with our chapter this year, we have much to be proud of and even more to be excited about as we move into a new year.

Before we get into 2020, however, I would like to do one last bit of looking back at our 2019 performance, specifically focused on the annual “Chapter Member Needs Survey”.

This survey is very important to our chapter because it provides insights into the things that we do well and also our opportunities for improvement.

Simply put, our results in this year’s survey were fantastic. No matter how you slice the data, the results for ACHENTX were consistently higher than last year’s performance and above the ACHE national mean. Here are a few highlights (scores on 1 to 5 scale):

- Overall satisfaction of our chapter members went up from 4.12 in 2018 to 4.21 in 2019, well above the national mean of 3.90.

- 69 percent of our chapter members attended an event in the last year, up from 56 percent the prior year and higher than the national mean of 51 percent.

- Satisfaction with our local ACHE Face-to-Face education went from 4.10 in 2018 to 4.27 in 2019.

- Not only did we have a record number of mentor- mentee matches, but the satisfaction with the program went from 3.64 in 2018 to 3.89 in 2019.

As a member-driven organization, we owe many thanks to the talented and energetic volunteers who have served our chapter over the last year as committee members, board members, event volunteers, and other critical roles. Not only do they get the job done, as the above results indicate, they get the job done with sustained excellence.

OK, so enough looking in the rearview mirror, let’s look ahead into 2020.

Our committees are already hard at work planning even more great events for next year so be on the lookout for our weekly announcements.

Our future is bright and I’ve never been more optimistic about the road forward for ACHE of North Texas. Thank you for a great year!

Jared C. Shelton, FACHE President, ACHE of North Texas President, Texas Health Presbyterian Hospital Allen

Regent’s Message The year 2019 is coming to a close.

Our chapter has been extremely busy this year and I want to thank everyone for their commitment to improve themselves and in turn improve their management abilities through the outstanding offerings that have been provided. As we close the year and focus on 2020, let me challenge each of you to continue to learn and improve. For those who are considering becoming a Fellow, please let 2020 be the year it happens!!

Start a disciplined resolution in 2020 to study and take the required continuing education and the Board of Governors exam. Everyone should also consider attending Congress in 2020 to gain further knowledge and to experience incredible networking opportunities. Finally, please consider attending more local events. Our North Texas educational opportunities are a great way to receive the needed credits for advancement to Fellow status or recertify as a Fellow. Our local chapter is recognized nationally for the great programming and networking opportunities offered.

I wish you a very happy, healthy and prosperous 2020!

I hope to see each of you in the coming year!

As always, if I can do anything to help you please do not hesitate to call.

Ken Hutchenrider, FACHE ACHE Regent for Texas – Northern President, Methodist Richardson Medical Center

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Member Spotlight Shilpa Patil

What are you doing now?

Currently working on drafting a program proposal for Mental Health Promotion with my mentor Dr. Matt Richardson. I also currently teach science to six-graders in rural India over Skype through the UN Volunteers program.

In your opinion, what is the most important issue facing Healthcare today?

The epidemic of mental disorders in adolescents. Despite the fact that this country arguably has the best healthcare facilities, key health indicators are declining and costs are skyrocketing.

The mental health crisis needs our most urgent attention. This epidemic is unlike the flu or any other infections which can be controlled via pharmaceutical intervention. To effectively tackle the mental health crisis, a comprehensive approach with a focus on prevention is needed, and in a way that will take burden off the secondary and tertiary care. We invest a lot in treatments, but not so much on health promotion and prevention, this needs to change.

How long have you been a member of ACHE? I’ve been a member since April 2019 and I am honored to be a part of Mentee – Mentorship program, as a mentee. I am looking forward to actively contribute/ participate in the association’s activities and events in the coming years.

Why is being a member important to you? Has ACHE membership been a benefit to you in your career?

Being a new member, I deeply appreciate the efforts that ACHE of NTX is taking to plan and organize events involving professionals from across the spectrum.

Personally, beyond networking, attending events has helped me keep up with the trends in our sector that, in my opinion, is the most important benefit.

I highly recommend getting involved in the Mentee – Mentorship program. This program has the potential to create a deep impact and develop meaningful professional connections.

Tell us one thing that people don’t know about you.

Growing up in India, I had a keen interest in current affairs. This sounds silly now, but in middle school I used to write opinion letters to Indian law makers. One politician did respond; Mr. A. B Vajpayee, who was the leader of the opposition and later became one of India’s most-famous prime ministers. We exchanged a few letters until his last days.

Member Spotlight Ryan Wood

What are you doing now?

Currently, I am serving as the Director of Operations and Business Development at Baylor Scott & White Medical Center in Waxahachie. My focus is on developing the service lines to meet the growing population and working with the community to better understand how we can better serve them.

In your opinion, what is the most important issue facing Healthcare today?

The most important issue is our relationship to data. The pace of innovation is far exceeding our ability to thoughtfully integrate it into what we do daily. The focus should be on efficiently getting good data to the decision makers so they can focus on the patient.

How long have you been a member of ACHE? I have been a member for 12 years.

Why is being a member important to you? Has ACHE membership been a benefit to you in your career?

Being a member gives you access to a community that is aligned with your goals and a wealth of resources to help further your

career, learn from those that have come before, and mentor those who are just starting. ACHE has been a huge benefit in helping me make connections and learning about how others are improving the care they are supporting.

What advice would you give early careerists or those considering membership?

Get out of your bubble. Take time to develop yourself and your skills through learning from those inside and outside of your community. ACHE membership is a perfect opportunity to continue to grow in your career and learn from a community that is open to investing their time in you.

Tell us one thing that people don’t know about you.

I once interned at CNN International and was a head in the background news room if you happened to be watching from abroad.

What are you currently reading or watching?

Currently reading “Making Vision Stick” by Andy Stanley about how to effectively communicate your vision.

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Member Spotlight Jennifer “J” Alexander

What are you doing now?

I have the pleasure of serving as the Operations Manager of Imaging Systems and Services at UT Southwestern (UTSW).

We are a unique hospital system with a three tiered approach: research, academic, and hospital. We are currently undergoing a third tower expansion and are doubling the size of the emergency department.

In your opinion, what is the most important issue facing Healthcare today?

The most important issue facing healthcare is the development of incoming talent and leaders. There will be many vacancies in healthcare as we move into the future and this includes leaders. My main concern is the front line to middle management. In my opinion these two levels have the highest patient/customer touchpoint and therefore the largest impact on the patient experience and reputation of the organization. I would like to see a major movement to improve the knowledge, skills, and abilities of the incoming talent and leaders, which includes mentoring and modeling by senior level leaders.

and grow especially outside of your own specialty. Networking is probably my favorite benefit. I have met and connected with more than a thousand individuals over the past three years.

Each one of these individuals has brought a different insight and knowledge that I have been able to add to my professional skillset.

How long have you been a member of ACHE? I have been an active member since 2016. I was a student in 2012 and attended one or two events. I didn’t realize at that time the value of ACHE. So, it wasn’t until 2016 that I jumped in with both feet (and hands) and got involved.

What advice would you give early careerists or those considering membership?

As a healthcare professional you need to stay connected. The healthcare industry is filled with opportunities and changes.

To stay afloat and continue to build “you” the professional, it is imperative that you belong and are involved in a professional organization. ACHE fits that bill. The education events provide hot topics and lively discussions, the networking is absolutely delightful, and the people that you meet will become your new colleagues outside of work that you can use as a resource for information and future connections.

ACHE is a dynamic organization where you can get involved as a volunteer and learn/develop your own personal strengths in a growing environment of individuals learning right alongside you. This was my experience as the ACHE atmosphere allows me to develop talents that I didn’t know that I had and bolster the leadership characteristics that I currently use with my team. My advice “jump in” this is a failsafe zone! Besides, #weareallinthistogether

Why is being a member important to you? Has ACHE membership been a benefit to you in your career?

The biggest value of ACHE to me is being able to stay relevant in the industry. I can’t even begin to keep up with the technological advances in medicine let alone the fast movement in healthcare. By being involved in ACHE, I am able to stay abreast of upcoming changes, current challenges, and lessons learned from a variety of healthcare leaders across the D/FW metropolitan area. It is a fun and interesting way to learn

Tell us one thing that people don’t know about you.

Transportation was a challenge where I grew up. My mother was a very hip individual and sought out a way for me to get around town at a very young age. She enrolled me in a motorcycle safety class so that at age 14 my first set of wheels was a Honda XL 100 motorcycle. I was the only female in my high school that rode a motorcycle to school. Twenty years later I was the only mom who dropped off her son at school on a motorcycle too. Go mom!

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A Publication of the American College of Healthcare Executives of North Texas Chapter | WINTER 2019

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Reclain 611 co-founders: Carrie Schirato, Candace Rich, Carrie Taylor

Did you know that most healthcare professionals do not know how to recognize a victim of human trafficking?

There are more than 5,534 registered hospitals in the U.S. In a recent study, less than three percent of ED personnel are trained in the area of human trafficking. Reclaim611 is a DFW-based nonprofit dedicated to addressing this problem by providing trauma-informed, evidence-based education, protocol implementation and offers a 24-hour hotline for healthcare professionals, by healthcare professionals. Its training has been vetted by healthcare professionals,

we were shocked to learn that human trafficking was occurring in America, in DFW, in affluent cities and in the hospitals we worked in. Even more distressing, healthcare professionals were seeing, treating and missing these victims regularly. As we did more research on the intersection between healthcare and human trafficking, we found one disturbing statistic after another. These statistics propelled and motivated us to file for a 501c3 nonprofit organization— Reclaim611—in September of 2017 with a mission to change the way healthcare professionals were trained and equipped

Reclaim611, An Advocate For Human Trafficking Victims and Vital Resource For All DFW Hospital Emergency Departments law enforcement, social service organizations and hospital administration.

Reclaim611 provides a clear path to reporting the crime and engaging a crisis response team to create the next steps in healing for human trafficking victims.

ACHENTX interviewed Carrie Taylor, RN, BSN, CCRN, a co-founder of Reclaim611, to describe the organization and its work with healthcare providers in DFW. Q: How did Reclaim611 start?

Carrie: The three founders of Reclaim611 -- Candace Rich, RN, MSN, CPNP, Carrie Schirato, RN, MSN, FNP-C, ACNP-C, and me are friends, colleagues and healthcare professionals. In early 2017,

to recognizie, respond and report human trafficking victims. We are standing for those who have no voice, those whose lives were told didn’t matter, those who may not have the courage to stand.

Q: What is the size and scope of human trafficking in the DFW area?

Carrie: • Texas is second in the nation with the highest number of human trafficking reports. Houston is number one in the state of Texas with the highest number of reports and the DFW metroplex is number two in the state of Texas.1 • There are currently an estimated 313,000 victims of human trafficking in TEXAS. 2

• There are approximately 79,000 victims of youth and minor sex trafficking in Texas at any given time.3 • Pimps in Dallas earn an average weekly gross cash intake of $12,0254.

• Dallas area buyers of sex acts spend an estimated $99 million dollars annually.

Q: Where does healthcare and human trafficking intersect?

Carrie: • A 2014 research study found that up to 88 percent of sex trafficking victims had contact with a healthcare professional while being trafficked.

• Emergency Rooms function mostly off of protocols. In 2017 we discovered that no protocols existed for human trafficking in our area. After a year and a half of performing a literature review, Reclaim611 created trauma-informed training manuals and a protocol for healthcare professionals by healthcare professionals. We have collaborated with local law enforcement, social service agencies and others to streamline response efforts for better outcomes and safety of victims.

Q: How have you brought this issue to the attention of local healthcare providers?

Carrie: Gaining the attention of local healthcare providers has been a process of believability and awareness/education.

Providers first have to believe this is an issue that happens in their Emergency Departments and hospitals. Then, we educate as many healthcare professionals as possible. Reclaim611 also offers a hotline that can assist healthcare professionals in human trafficking cases.

Our hotline number, 833-833-6611, is HIPAA compliant. In the past 11 months, we have responded and assisted in 18 human trafficking cases from hospitals in the DFW area.

Q: The ED is probably the first point of contact between healthcare professionals and victims of human trafficking. How have you trained these professionals to recognize and intervene appropriately with victims?

Carrie: We have been all over the metroplex training healthcare professionals to recognize, respond, report and reclaim victims of human trafficking. We have used trauma grand rounds, lectures, nursing and medical school lectures, classroom style lectures and any way the hospitals and healthcare professionals will allow us to get in to lecture/educate. It is critical to know the red flags and then call Reclaim611 so we can help in the early phases of the encounter. (See Red Flags sidebar).

Q: What’s been the reaction of local healthcare providers to your message and initiative?

Carrie: There has been great excitement and a lot of support, for which we have been grateful! House Bill 2059 that will require a healthcare professional who has direct patient care to take a course in human trafficking will also help propel our efforts in 2020.

Q: Is there one special story you would like to share that demonstrates the value of Reclaim611 in the healthcare setting?

Carrie: Carrie Schirato received a call from a co-worker in a local ER about two girls and a man who checked into the ER. They had no identification and checked in for STI’s (sexually transmitted infections).

One of the girls was inappropriately dressed for the weather (which is a red flag). A practitioner caught on to the possibilities of this being trafficking and called. When Carrie arrived at work, she

determined the man was most likely the pimp, one of the girls was a ‘bottom girl’ (a recruiter) and the other was probably the victim. They were separated into different treatment rooms and Carrie was able to get the victim to tell her story. She revealed that she responded to an online “job” ad and was coerced into being transported to Atlanta, GA for the job. Her identification was then taken by the pimp, pictures were obtained and posted online, and she was interstate trafficked along I-10 as they made their way to Dallas, TX where a buyer was supposedly ready to pay a lot of money.

Once they arrived in Dallas, she revealed that the buyer in Dallas did not wear a condom and then disclosed that the pimp had also had sex with her which is why they were all in the ER for STI checks.

Carrie called the Dallas VICE team, placed the victim in a secure location (away from the pimp) and the pimp and the bottom girl were arrested in the ER that day. The victim was then returned home safely to Washington D.C. where she reunited with her family.

Reclaim611 was the Presenting Sponsor for the ACHENTX 2019 General Membership Convocation Dinner.

Learn more about Reclaim611 at www.

Reclaim611.org. The Reclaim611 Hotline is 833-833-6611. Please call if you think your patient is a victim of human trafficking Red Flags That May Indicate A Human Trafficking Victim • Lack of identification • Fearful, anxious, submissive, depressed, nervous, fidgety or paranoid • Addiction to/or recent use of drugs or alcohol • Mental health issues • Poor hygiene or appears to be malnourished • Someone is talking for the patient/ the patient is restricted on speaking for self • Has few or no personal possessions or is not in control of possessions

References 1. State of Texas The Office of the Attorney General. (2014, December). Report to the Texas Legislature Human Trafficking Prevention Task Force. Retrieved on October 8, 2017 2. Busch-Armendariz, N.B., Nale, N.L., Kammer-Kerwick, M., Kellison, B., Torres, M.I.M., CookHeffron, L., et al. (2016, December). Human Trafficking by the Numbers: Initial Benchmarks of Prevalence and Economic Impact in Texas. Austin, TX: The University of Texas at Austin, School of Social Work, Institute on Domestic Violence and Sexual Assault. Retrieved on August 1, 2017 3. https://www.texasattorneygeneral.gov/initiatives/human-trafficking 4. Texas Department of Public Safety. (2014, April). Assessing the Threat of Human Trafficking in Texas, A State Intelligence Estimate. Retrieved on October 8, 2017 5. Lederer, L.J., & Wetzel, C.A. (2014, Winter). The Health Consequences of Sex Trafficking.

Annals of Health Law, 23(1).

6. Shandro, J., Chisolm-Straker, M., Duber, H.C., Findlay, S.L., Munoz, J., Schmitz, G., et al. (2016). Human Trafficking: A Guide to Identification and Approach for the Emergency Physician. Annals of Emergency Medicine, 68(4) 501-508.

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Congratulations to Trinette Pierre, DHA, BSN, RN, FACHE, NEA-BC, on recently completing the 2019 ACHE Executive Program.

Trinette shares her experience with us below: The ACHE Executive/Senior Executive Program is a cohort of three sessions (one session every two months) in various U. S. cities. The program administrators allot entry into the prestigious program to 20-25 ACHE members each year. The program focuses on enlightening, educating, engaging, excelling, and empowering healthcare executives to new levels of leadership in preparation for what is to come in healthcare. Some of the programs presented within the three cohorts include Emotional Intelligence seminars, 360 degree survey interpretations and feedback, leadership-facing research findings presentations, best practices with respect to engagement of employees and providers, numerous site visits to innovative, accountable care organizations and visits to healthcare governing agencies that influence healthcare policies and practices (including a visit to the ACHE Headquarters in Chicago). One of my favorite presentations was the ACHE CareerEdge tools that are presented in one of the in-between sessions webinars. This presentation gives information on the various and numerous career resources that our organization has available for us to use in order to enhance our careers.

There is a plethora of information and peer interactions that were life-changing and profession-altering within the ACHE E/SE Program. The faculty and presenters are phenomenal, accessible, and willing to instruct as well as learn from the cohort members.

The bonds and relationships formed during the program are life-long and bidirectionally beneficial. It was one of the best professional decisions I made when I applied for the ACHE Executive/Senior Executive Program. I am a more confident and better prepared healthcare professional because of this program. This experience is one I will cherish always.

Next year’s Executive Programs will be held concurrently in Chicago, San Diego and Orlando on the following dates: Session I – June 15-17, 2020 (Hyatt Regency Chicago) Session II – August 10-12, 2020 (Andaz San Diego) Session III – October 19-21, 2020 (Hyatt Regency Grand Cypress) Further information for the 2020 programs, including registration and scholarships deadlines, will be available this winter. If you have questions or would like to be added to a contact list for when registration opens, please contact Catie Russo, ACHE program specialist, professional development, at (312) 424-9362 or crusso@ache.org.

Let’s get social

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EVENT ENCORE

3rd Quarter Education Event August 22, 2019

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EVENT ENCORE

Networking Blitz September 10, 2019

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EVENT ENCORE

Multi-Chapter Education Event September 26 2019

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EVENT ENCORE

ACHENTX 2019 Women’s Breakfast October 1, 2019

It was a full event as more than 50 members gathered early on October 1st for the ACHENTX annual Women’s Breakfast. This year’s theme was based on the moderator Sherri ElliottYearly’s book, Ties to Tattoos. The panel consisted of four highly-accomplished women in various roles throughout the healthcare industry:

a few of the questions that were asked and their summarized responses: “Millennials are much more likely to change jobs, what can you do to keep them?”

Carla Dawson, VP of Total Health and Total Rewards – Texas Health Resources

Younger employees are less interested in performing tasks and more interested in developing their skill set. They see moving around to different jobs as a way to develop their arsenal of skills. Whereas previous generations found satisfaction in loyalty, the newer generation finds personal satisfaction through challenging themselves and learning new skills.

Suzanne Farmer, Ph.D, Learning and Development Executive – UT Southwestern Medical Center

Companies can challenge and retain their millennials by providing them with diverse opportunities that provide growth.

Dr. Noah Hoskins, Senior VP and Group Medical Officer for the Hospital Medicine Division – SCP Health

Employees are also looking past the traditional benefits package from employers. While medical, dental, and a 401k are still expected, younger generations value a work/life balance that allows them to spend time with family and become engaged in the community with volunteer work.

Tina Bowers, Director of Diversity, Inclusion, and Workforce Development – Children’s Health

Event attendees covered three workforce generations: Millennial, Gen X, and Baby Boomer. Moderator questions and panelists addressed common concerns faced by a changing workforce. Below are

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“What is the most effective way to communicate with your employees at work?”

A one-size-fits-all approach for communicating with employees doesn’t cut it anymore. Additional effort needs to be made to discuss with employees what their preferred method of communication is. Although one employee may thrive on his/her own with limited support, another employee may require additional feedback and guidance that lets them know they’re on the right track.

Some managers may need to reevaluate how they are currently communicating with their employees. Assuming they understand or prefer “your” method of communication can lead to misunderstandings.

Working with multiple generations can be challenging, but can also be rewarding when everyone seeks to understand each other.

At the end of the event, attendees were presented with their own signed copy of Ties to Tattoos.

A Publication of the American College of Healthcare Executives of North Texas Chapter | WINTER 2019

A Publication of the American College of Healthcare Executives of North Texas Chapter | WINTER 2019

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EVENT ENCORE

Women Health Executive Network Mixer October 8, 2019 The North Texas Chapter of ACHE launched its first Women Health Executive Network (WHEN) event on October 8, 2019 aimed at supporting and engaging women’s continued growth into the upper ranks of healthcare leadership.

The first event was a mixer at the Network Bar in Trinity Groves.

The evening was packed with activities, networking, great food, and famous cocktail drinks named “The CEO” and “boss lady”. The event attracted about 100 women in healthcare and related industries along with prospective ACHE student members from the University of North Texas and Texas Women’s University.

The night was packed with networking opportunities for attendees to get to know each other through ice-breaker games like questionnaire bingo and a social media challenge. The night’s casual atmosphere enabled participants to connect and casually discuss their mutual experiences and goals over appetizers and drinks.

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“After many years of ACHE hosting the annual Women’s Breakfast (that normally sells out), there was definitely a call to do more to enhance women’s continued growth in the upper ranks of leadership.

Happy we are expanding this added membership event’s benefit of ACHE,” said Lorie Thibodeaux, the organizer and program planner of this event. The mission of WHEN NTX is to create a network that will enrich, strengthen and advocate for women in healthcare leadership through a variety of career development opportunities inspiring professional and personal growth.

Special thanks goes to the Texas Healthcare Advisory Council and the Network Bar for hosting the night. This group is off to a great start, and we look forward to seeing what ACHE NTX WHEN has in store for the future.

Committee Members of this group: Charmaine Nichols, MBA/MHSM, Amber Long, Pat Driscoll, Paloma Pearson, Seetha Modi, Deepthi Michael MHA, MBA, and Lorie Thibodeaux, MHA, ITILv3, CPHQ, HACP.

A Publication of the American College of Healthcare Executives of North Texas Chapter | WINTER 2019

A Publication of the American College of Healthcare Executives of North Texas Chapter | WINTER 2019

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EVENT ENCORE

Feed My Starving Children Community event October 12, 2019 ACHE of North Texas volunteers gathered on a sunny Saturday morning in mid-October to volunteer at the Richardson location of Feed My Starving Children (FMSC), a non-profit organization doing amazing work in fighting hunger. FMSC produces meals developed by food science and nutrition professionals to supplement nutritional needs and reduce problems with malnutrition. These meals are sent to distribution partners in places of need around the world.

Volunteers were given a warm greeting by the staff, who spoke about FMSC’s mission. We also saw an inspiring video about a child whose life was saved by the meals that are provided. After that, we were motivated and ready to get to work.

While a small group worked in the warehouse, most of us were packing the meals. It was fascinating to learn how a compact package of rice, soy, dried vegetables and a blend of vitamins and minerals could make such an incredible impact in the lives of impoverished children.

The FSMC staff made it fun and competitive, sharing how many boxes other volunteer groups had packed. Naturally, we were up for the challenge! The final tally at the end of the two-hour period was 132 boxes packed with over 28,500 meals. This was enough to feed 78 children for an entire year.

Thanks to everyone who volunteered. I think it’s safe to say that we received as much benefit as we gave, experiencing a meaningful service opportunity and making a dent in world hunger.

Visit www.fmsc.org to learn more about this incredible organization.

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EVENT ENCORE

ACHENTX Breakfast with the President October 15, 2019 Baylor Scott & White Medical Center – McKinney TX ACHE of North Texas hosted it’s Breakfast with the President event featuring Kyle Armstrong, FACHE, President of the Baylor Scott & White Medical Center McKinney. The hospital has been serving McKinney and surrounding areas for the past seven years and has been under the leadership of Mr. Armstrong since July 2016.

Thirty members of ACHE of North Texas attended the event. Armstrong shared his professional and personal journey through the experiences that led to his current role. He described the current services offered at his facility and his vision for the future. Under his leadership, the hospital has earned its first Magnet Designation from the American Nurses Credentialing Center, become accredited by the Commission on Cancer and has been designated as a Level III Trauma Center by the State of Texas.

ACHENTX appreciates Baylor Scott & White Medical Center- McKinney for it’s hospitality and the members for attending. For more information on future events, please visit achentx.org. or send an email to info@northtexas.ache.org.

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EVENT ENCORE

Volunteer Appreication Gathering October, 17 2019

Putting your health above it all.

At Texas Health, we will be there for you and your loved ones. With an experienced staff and technologically advanced care, our dedication is to your health. Whether you need 24-hour emergency care or wellness services, we’re equipped to handle your health care needs.

Advanced Surgical Procedures ■ Behavioral Health Cancer ■ Diabetes ■ Digestive Health Emergency Department ■ Heart & Vascular Neurosciences ■ Orthopedics ■ Weight Loss Surgery Women & Infants ■ Wound Care

1-877-THR-WELL | TexasHealth.org

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Doctors on the medical staffs practice independently and are not employees or agents of Texas Health hospitals or Texas Health Resources. © 2018

EVENT ENCORE

Cocktails with the Chiefs – Fort Worth October 22, 2019 The Dome at Reata Fort Worth was nearly filled to capacity as more than 75 participants gathered for Cocktails with the Chiefs. Amidst a sunset view of Fort Worth, Michael Sanborn, President, Baylor Scott and White All Saints Medical Center, moderated a panel consisting of Jenny Beuerlein, CEO, PAM Rehab Hospital, Melissa Johnson, Technology Operations, McKesson Corporation, and Jyric Sims, CEO, Medical City Fort Worth.

From the perspective of acute care, post-acute care, and technology sectors, panelists shared their insights on a changing healthcare landscape, the consumer experience, current challenges, and career changes.

When asked about the lessons learned in their careers, all three panelists highlighted recognizing your own weaknesses and not trying to accomplish everything at once. Beuerlein explained the need to “slow down, practice patience and set realistic goals”, while Johnson added that it is important to “stay flexible and well rounded. Due to constant changes, if you try to solve one thing, it may be obsolete by the time you finish.” Sims further added that you should “learn the art of transparency and authenticity. This is when you hit your stride as a leader.”

Each panelist had different responses to what the current challenges are in each industry, but each tied his/her comments back to the consumer experience. As consumers are becoming more savvy about their healthcare and that providers are held under more scrutiny that can come from consumers, employees, physicians, and CMS. “Even at McKesson,” Johnson said, “they work closely with the patient experience team to fully understand the business model.”

When asked, “How do you know you’re ready for a larger role?” panelists agreed that if you feel comfortable in your current position, you’re not being stretched enough.

The event concluded with donations being made to the ACHE Legacy Fund in honor of the panelists and moderator.

ACHENTX extends thanks and appreciation to the moderator, panelists, and members who made this event so memorable.

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EVENT ENCORE

ACHE of NTX Fourth Quarter Education Event October 24, 2019 Mexican Sugar, Plano TX ACHE of North Texas hosted its Fourth Quarter Education Event on October 24th, 2019 at Mexican Sugar in Plano. The topic for the first panel discussion focused on Care of the Uninsured and Underinsured.

The moderator was Paul Aslin, Chief Transformation Officer/SVP Strategic Alignment at Wise Health System. The panelists were Catherine Oliveros, Vice President, Community Health Improvement, Texas Health Resources; Leslie Pierce, VP Revenue Cycle, Methodist Health; Krystal Richardson, Director of Revenue Cycle Operations, UT Southwestern; and Felicia Shaw, VP Medicaid Eligibility Services, Parallon. Texas is one of the 14 states where Medicaid was not expanded in 2019 and 27 percent of Dallas residents are uninsured. This challenge was tackled by health systems through various programs. The panelists explained their programs such as Health Education Lifestyle Program (HELP) from Texas Health Resources promotes, among other things, Chronic Care Management. The discussion then moved to how the health systems are tackling bad debt. The solutions offered were working with patients to assist in enrolling into the Medicaid program, to pay the COBRA premium, facilitate better payment plans, etc.

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The second panel’s discussion centered on Understanding Implicit Bias and its Impact on Healthcare Leadership. It was moderated by Tina Bowers, Director of Diversity Workforce, Children’s Health. The Panelists were Pamela Bryant, SVP of Supply Chain Management, Parkland; Beverly HardyDecuir, Executive Director/ Program Administrator, Acute/Post-Acute Services, Parkland Health & Hospital System; Colea Owens, Clinical Educator, Medical City Healthcare; and Martin Marshall, Director of Operational Logistics, UT Southwestern. The panelists started by defining implicit bias and then explaining the differences between implicit and explicit bias. They then provided strategies to overcome such bias in the workplace.

ACHENTX appreciates Walden University for hosting the event. For more information on future events, please visit achentx.org. or send an email to info@northtexas.ache.org.

A Publication of the American College of Healthcare Executives of North Texas Chapter | WINTER 2019

A Publication of the American College of Healthcare Executives of North Texas Chapter | WINTER 2019

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EVENT ENCORE

BOG Review Course November 1, 2019

433123-20

H E A LT H C A R E E X C E L L E N C E G O E S B Y O N E N A M E

MedicalCityHealthcare.com

018-ACHE of North Texas 2018 Ad.indd 1

3/8/2018 8:08:51 AM

WORLD-CLASS EXPERTISE, CLOSE TO HOME.

In 2014, Methodist Health System became the first member of the Mayo Clinic Care Network in Texas. Today our medical staff is collaborating with Mayo Clinic specialists to tackle the toughest medical conditions and provide you with the best treatment possible.

We’re working together for you through shared resources and knowledge so you have worldclass expertise right here, close to home.

Trust. Methodist.

MethodistHealthSystem.org/Mayo Texas law prohibits hospitals from practicing medicine. The physicians on the MethodistofHealth System A Publication the American College of Healthcare Executives of North Texas Chapter | WINTER 2019 medical staff are independent practitioners who are not employees or agents of Methodist Health System.

Methodist Health System complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

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EVENT ENCORE

2019 ACHENTX General Membership Convocation November 5, 2019 The 2019 ACHENTX General Membership Convocation was a chance to honor influential healthcare leaders in Dallas/ Ft. Worth, as well as recognize those emerging leaders who are making a difference in our chapter and in the many aspects of healthcare delivery.

Jared Shelton guided ACHE North Texas through a tremendously successful year, marked by informative events and high levels of participation. We look forward to Scott Hurst leading the chapter in 2020.

The following members were worthy recipients of these respective awards: • Jared Shelton, FACHE, of Texas Health Presbyterian Hospital Allen, was recognized for his tremendous leadership as our chapter’s 2019 President • Dustin Anthamatten, FACHE, of Methodist Charlton Medical Center, was named the 2019 ACHENTX Early Careerist of the Year as well as the 2019 ACHENTX Mentor of the Year • Teresa Huskey, FACHE, was honored as 2019 ACHENTX Volunteer of the Year

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On behalf of ACHE National, the following were presented recognition awards in acknowledgment of their contributions to healthcare management excellence through their volunteer service to their profession, their chapter and ACHE: • Britt Berrett, PhD, FACHE • William Scott Hurst, MBA, FACHE • Benjamin Isgur, FACHE • Nick Kagal, FACHE • Leticia “Letty” Ramirez, FACHE • Kristin Tesmer, FACHE • Amanda Thrash, FACHE The following were recognized for their dedication to the chapter and their service on our Board of Directors: • Jennifer Conrad, of EYP Architecture & Engineering • Benjamin Isgur, FACHE, of PricewaterhouseCoopers • Moreton Ostensen, recently with the University of North Texas Health & Science Center • Kevin Stevenson, FACHE, of IntegraNet Health The winners of the annual Student Case Study Competition was one of the teams from the University of Texas at Dallas comprised of the following students:

• Avani Alla • Dheera Dammanna • Adam Jurecki • Allison Potter • Fares Stanbouly The National Alliance of Mental Illness North Texas was named the recipient of the 2019 ACHENTX Hearth of Healthcare Award. This year’s award was presented by last year’s award-winning organization, the Community Hospice of Texas.

The highlight of the evening was the panel discussion guided by moderator Ted Shaw, which brought together four executives with more 125 years of combined experience. James Berg, FACHE (THR), Gary Brock, FACHE (BS&W), John Gillean, MD (CHRISTUS) and Dr. Stephen Mansfield, FACHE (Methodist) shared their career journeys and provided insight in the challenges we will all face as healthcare evolves. “It’s no longer the fittest that survive, it’s the most adaptable,” one panelist explained.

Their examples provide firm ground for the next generation of leaders to follow.

Each of the four were presented with awards, recognizing them as our 2019 Senior Leaders of the Year.

A special thanks to Reclaim611 for being this year’s General Membership Convocation Presenting Sponsors!

A Publication of the American College of Healthcare Executives of North Texas Chapter | WINTER 2019

A Publication of the American College of Healthcare Executives of North Texas Chapter | WINTER 2019

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EVENT ENCORE

2019 ACHENTX General Membership Convocation November 5, 2019

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A Publication of the American College of Healthcare Executives of North Texas Chapter | WINTER 2019

A Publication of the American College of Healthcare Executives of North Texas Chapter | WINTER 2019

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EVENT ENCORE

Mentorship Closing Ceremony November 14, 2019

Construction with Care At Skanska, we know that building a healthy community starts with building the best healthcare and medical centers. Our expertise spans a variety of projects including cancer centers, replacement hospitals, medical office buildings, neuroscience centers, children’s hospitals, cardiac centers and more.

When you need the best in construction services, turn to Skanska. We build what matters.

A Publication of the American College of Healthcare Executives of North Texas Chapter | WINTER 2019

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usa.skanska.com

EVENT ENCORE

ACHENTX Strategic Planning Retreat November 15, 2019

architecture

SBL Our Mission

To extend the healing ministry of Jesus Christ.

christushealth.org A Publication of the American College of Healthcare Executives of North Texas Chapter | WINTER 2019

A Catholic health system in the United States, Mexico, Chile, and Colombia with more than 60 hospitals, 600 services and facilities, 45,000 associates and 15,000 physicians.

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National News Let us Bring the Experts to You

Choice is ACHE’s tailored professional development series designed to close competency gaps and meet individual educational needs within your organization. Choice programming offers professional development that is convenient and with a cadence that works best for your group.

These programs, categorized in a meaningful way, focus on topics that affect executives and leaders in the healthcare field.

During the planning phase, you have options for who, what, where, when and how programs are tailored. Additionally, every program is led by a respected ACHE expert speaker, facilitator or author possessing a real-world perspective.

Whether you are interested in hosting a single or multi-day program, or already have existing leadership development but want to enhance your programming, let us know. Visit ache. org/Choice or contact Catie L. Russo, program specialist, ACHE Department of Professional Development, at (312) 424-9362 or crusso@ache.org for more information.

Call For Proposals: Management Innovations Poster Session

ACHE invites authors to submit narratives of their posters for consideration during the 36th annual Management Innovations Poster Session to be held at ACHE’s 2020 Congress on Healthcare Leadership. This is a unique opportunity for authors to share the innovative work their organizations are doing with other healthcare leaders.

We are interested in innovations addressing issues affecting your organization that might be helpful to others, including improving quality or efficiency, improving patient or physician satisfaction, implementation of EHRs, uses of new technology and similar topics. All accepted applicants are expected to be available to discuss their posters on Monday, March 23, between 7–8 a.m. Posters will remain on display March 23–25 at Congress.

Please go to ache.org/CongressPosterSession for the full selection criteria. Submit narratives as an email attachment to PosterSessions@ache.org by Jan. 21, 2020.

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Encourage Your Colleagues to Apply for FACHE® The importance of earning the distinction of board certification as an ACHE Fellow cannot be overstated. Encouraging your chapter members to take the next step in advancing their career by achieving Fellow status benefits their professional goals. It also benefits the healthcare management profession in general as it demonstrates a healthcare leader’s competence, leadership skills and commitment to excellence in the field.

The Board of Governors Exam is the final step on the journey to recognition. Applicants who pass the Exam and successfully meet all other requirements by Dec. 31, 2019, will be eligible to participate in the Convocation Ceremony at the 2020 Congress on Healthcare Leadership.

Access Complimentary Resources for the BOG Exam

ACHE offers complimentary resources for Members beginning the journey toward board certification and the FACHE® credential. These resources are designed to help them succeed so they can be formally recognized for their competency, professionalism, ethical decision making and commitment to lifelong learning.

The Board of Governors Exam Outline is the blueprint for the BOG Exam. Every question on the Exam is associated with one of the knowledge or skill statements found in this outline. The Reference Manual includes a list of recommended readings, test-taker comments and study tips. Additional resources include a 230-question practice exam and answer key.

FACHE overview webinars provide a general look at the advancement process. Participants will learn how the FACHE credential can earn them the distinction of being the best of the best in healthcare management. The webinars cover the requirements, application process, BOG Exam, study resources and maintenance requirements. Plus, participants have the opportunity to ask questions about the advancement process.

An upcoming session is scheduled for Dec. 12. Register online here.

A Publication of the American College of Healthcare Executives of North Texas Chapter | WINTER 2019

Additional resources designed to supplement other available study resources are available as well. These include the Board of Governors Review Course, Online Tutorial and Exam Study Bundle.

Recent Grads: Fellowship Opportunities at Their Fingertips

After graduating from a master’s degree program, a postgraduate administrative fellowship can give students and early careerists the competitive edge needed to succeed in their career. A fellowship enhances existing skills in a low-risk setting and provides valuable exposure to the healthcare management field.

The Directory of Postgraduate Administrative Fellowships is up-to-date, easy to use and free.

Recent graduates can use it to review and apply for fellowships around the United States that interest them. Each listing includes application deadlines, the program description and instructions on how to apply.

In addition, a variety of other resources are available at ache.org/PostGrad.

people. purpose. planet.

eypae.com/healthcare

Find New Opportunities With ACHE’s Job Center

Did you know you can apply for healthcare management positions quickly and easily with ACHE’s Job Center?

This member-exclusive resource allows you to search through nearly 1,800 open positions across the U.S. based on preferences such as location and desired salary. We also have internships and fellowships available to help students and recent graduates navigate new opportunities. To gain more exposure to potential employers, all members have the option of posting a resume for review. To provide additional value, the Job Center offers a Career Learning Center to help you enhance your resume and leave a lasting positive impact during your next interview. To take advantage of these resources and more, visit ache.org/ JobCenter.

Construction with Care At Skanska, we know that building a healthy community starts with building the best healthcare and medical centers.

Our expertise spans a variety of projects including cancer centers, replacement hospitals, medical office buildings, neuroscience centers, children’s hospitals, cardiac centers and more.

We build what matters. usa.skanska.com

Saturday January 25, 2020

Healthcare Graduate Student Summit

Tuesday January 28, 2020

Breakfast with the Executive Vice President Marc Nivet

UT Southwestern

Wednesday February 12, 2020

New Horizons Event - Student Council

Texas Scottish Rite Hospital - Dallas

Tuesday February 18, 2020

Networking Blitz

THR Arlington Pavilion

Thursday February 27, 2020

First Quarter Education Event

Week of March 2

ACHENTX’s WHEN Women’s Conference

TWU Dallas

Saturday March 7, 2020

Community Event: Feed My Starving Children

Richardson

March 23-26, 2020

ACHE Congress

Thursday April 23, 2020

Second Quarter Education Event

Saturday May 2, 2020

Community Event: DME Exchange

Dallas

Tuesday May 19, 2020

Breakfast with PricewaterhouseCoopers

PwC - Dallas

Thursday May 21, 2020

Joint Education Summit with East Texas Chapter

Thursday June 18, 2020

Local Program Council Event

Tuesday July 28, 2020

Breakfast with the Executive VP & COO Pam Stoyanoff, FACHE

Chicago

Methodist Hospital Dallas

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WELCOME ACHENTX’S NEWEST MEMBERS OCTOBER

AUGUST Kristina Bajracharya Rosemary T. Brennan Mary Butler Andrea Connor, BS Robyn Cooper, MBA, HCM Lori Dachroeden Brooke L. Ferguson Kendall J. Guillot Cindy Jones Ravi S. Kolli Afsha Lakhani Russell Lott Roxane L. Mulenex, MBA Pooneh Nazaran, RN Alison Novak Bianca L. Radney Rick Smith Sean B. Smith Kristen Sutton Nancy Vasto

Euless Fort Worth Dallas Fort Worth Arlington Arlington Garland Dallas Grapevine Euless Carrollton Fort Worth Irving Dallas Terrell Arlington Frisco Flower Mound Mansfield Dallas

SEPTEMBER Brittanny L. Anderson Michael P. Baker Courtney Barker Nicholas D. Barton Jason Burgess, MBA Zaundra Ellis Alia Faiz Sara Hamilton Chris Holt Blake Howell, BS, MHA Tom M. Hudgins Jabeen P. John Marissa C. Marrs, MS Jose D. Martinez Randy McMichael, MBA, MEd Jaime C. Moreno Silpa Nimmagadda, MBBS, MHA Mallory L. Nwaokai Destiny Oribhabor Megan L. Rhoades, MS Joanie Riley Jonathan Rogers Harjot K. Singh, MHA Sarpreet Singh, MHA Tamara N. Tatum, MBA Keith Thurgood Lana Vega Shaina Xavier Andrew A. Adorboe

Dallas Carrollton Dallas Arlington Frisco Dallas Plano McKinney Coppell Fort Worth Frisco Murphy Dallas Euless Flower Mound Plano Lewisville Farmers Branch Grand Prairie Burleson Dallas Frisco Arlington Arlington Irving Richardson Dallas Allen Fort Worth

Elisa Ayers Chelsie Batiste Tamera Brandon, BSN, RN, CPHQ Julie Buchl Matt Canedy Steven R. Cermak Veronica Elliott, RN, MSN Jason M. Johnson Andrew S. Jones Nancy Joseph Jim Kelley Micah B. Kennedy Stewart King Kimberly Lawhead, MBA, BSN, RN Kristen C. Lookingbill Anil Mathew Jennifer A. McDonald, MBA Stephen R. McPeters David J. Mendelson, MD Ebere Morgan, PhD Christan D. PousCordero Andrew Sterie, BS Lindsey Teefey Alyssa Turner Brian Van Eck Tricia Wilkerson Ossama Zafar

Trophy Club Richardson Plano Dallas FORT WORTH Carrollton Southlake McKinney Fort Worth Wylie Southlake Frisco Dallas Plano Burleson Dallas Fort Worth Richardson Frisco North Richland Hills Garland Grapevine Dallas Dallas Fort Worth Dallas Dallas

NOVEMBER Cheryl S. Anderson, DNP, MHA, RN Parker Beasley Jasmiry Bennett, DNP Cindy Burns, RN BSN Amanda Connelly John Ferguson Geoffrey K. Geddie Ryan G. Gehrke Baron L. Hamman Emily Herlihy, MBA, MHA Marieshia Hicks, MHA Bridgette Larkin-Perkins, DBA Kara Morrison Justin R. Paletta Natalie Rodriguez Ana Silva

Plano Plano Keller Plano Celina Dallas Little Elm Dallas Dallas Dallas Garland Fort Worth Dallas Plano Dallas dallas

ACHENTX’S

NEWEST

FELLOWS

AUGUST Silvia B. Rose, RN, MSN, FACHE

Dallas

SEPTEMBER Richard Lawhead, FACHE

Allen

OCTOBER Tiffany Capeles, FACHE Mohammad Rahman, PharmD, FACHE

Irving Dallas

NOVEMBER Joseph C. Lawrence, FACHE

Plano

RECERTIFIED FELLOWS SEPTEMBER Brent N. Adams, FACHE Craig Beale, FACHE Virginia H. Rose, FACHE

NOVEMBER Fort Worth Dallas

Suzanne B. Jackson, FACHE Thomas R. Peck, FACHE Susan L. Baldwin, FACHE Bob S. Ellzey, FACHE Janet P. Nelson, MSN, RN, FACHE(R)

Coppell Dallas Denton Azle Fort Worth

OCTOBER Dallas Ernie W. Sadau, FACHE Irving Bill Ashcraft, FACHE Dallas Steven A. Edgar, FACHE Denton

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We Appreciate the Support of Our Sponsors