Continuing Education for Human Service Careers

Human Services

Providing

Continuing EduCation to help you enhance lives.

ESSENTIAL WORKFORCE TRAINING One-day online

Clear and Concise Business Writing (AA002)

MS Excel 2016: Level 1

Solution Focused Thinking

(CC165)

(AA115)

This course focuses on writing style, tone, clarity, conciseness, and results while exploring time saving approaches.

This six-hour session will introduce students to the capabilities of the MS Excel program. Learn how to create a basic spreadsheet using common formulas and functions. You will also learn how to format your worksheet to make it visually appealing and easier to read.

Two days online

Delivering Exceptional Customer Service (AA001) This course examines the key to exceptional customer service by emphasizing the importance of first impressions, positive service image, and customer-focused approaches for service.

Telephone Skills and Email Etiquette (AA004) This course teaches you everything you need to know to develop excellent telephone skills and proper business email etiquette in order to enhance your customer service skills.

This course teaches you to take action rather than reaction, to see solutions over problems, and to analyze rather than to be paralyzed.

Boost your skill set with these flexible courses.

GENERAL INTEREST TRAINING Conversational Cree Level 1 (GI316)*

Nutritional Meals on a Budget (G1392)

Online evening course

Online evening course

In this course, you will learn about Cree culture and how to say numbers, the days of the week, basic greetings, introductions, conversational phrases, and several Cree songs to help you remember it all.

In this course you will learn tips to help you prepare nutritional meals on a budget. It will help you to get organized with your meal planning, shopping and cooking to save you time and money.

* Ask the Northern Lakes College Students’ Association for possible discounted rates.

CONTINUING EDUCATION & CORPORATE TRAINING

LEADERSHIP TRAINING Two-day Face-to-face

Communication - Getting the Message Across (ES115) In this course, you will learn how to send and receive clear messages that minimize confusion and emphasize understanding

Effective Supervision – Directing, Coaching, and Facilitating Employees (ES110) In this course, you will develop a toolkit of supervisory skills, so you can use the most effective approach in any situation and bring out the best in your employees.

Intervention – Managing Employees with Personal Problems (ES130) In this course, you will learn about personal issues that affect job performance, productivity, team morale, and safety. Learn how to recognize troubled employees and direct them to the appropriate resources for help.

Leadership - Giving Employees What They Need to Succeed (ES105)

Staying Positive – Rewarding and Energizing Employees (ES140)

In this course, you will learn to identify your personal leadership style, how to use it effectively, and how to inspire your employees to focus on the big picture.

In this course, you will learn to recognize and reward your employees to build a positive and productive workplace.

Managing Time Scheduling People, Paper, and Priorities (ES100) In this course, you will explore ways of working smarter so that you can proactively manage the people, paper, and digital priorities that come your way. This course will teach you techniques to get control of your time and organize your workday so you can effectively supervise employees, minimize interruptions, and get your own work done.

Resolving Conflict – Reaching Agreement at Work (ES135) In this course, you will learn how to turn conflict into opportunity by maximizing the opportunities created by differing ideas. Learn how to reduce the potential for conflict.

Team Harmony – Developing Successful Work Relationships (AL110) In this course, you will learn how to prevent or minimize conflict by exploring different personal approaches and how they affect communication, learning preferences, and problem-solving skills.

Working Together – Building Effective Relationships in Your Workplace (ES120) In this course, you will learn how to build and sustain good working relationships that create cooperation, interdependence, and high morale among employees.

Our programs are accessible, affordable, and convenient.

1201 Main Street. SE, Slave Lake, AB TOG 2A3 Toll Free: 1-866-652-3456 Ext. 8623 Direct 780-849-8623 Fax: 780-849-8704 Office Hours: Mon. to Fri. 8:15 am - 4:30 pm

Register Online TODAY

www.northernlakescollege.ca/cect

SAFETY TRAINING (DT005-OL)

Standard First Aid - Level C CPR / AED (FA001)

Standard First Aid - Level C CPR / AED Recertification

Take anytime

Two-day Face-to-face

(FA012)

This course covers the theory behind safe driving practices. A driver’s license is not required.

This course includes treatment for choking, control of bleeding, treatment and prevention of shock, child and infant resuscitation, one adult and two-rescuer CPR and AED use.

Fractures of the limbs, head and spinal injuries, eye injuries, burns, medical conditions, environmental injuries, wound care, and secondary survey are also covered. This course requires that you be physically fit for the practical exercises.

Defensive Driving

Completers are eligible for a three demerit reduction on their Alberta driving record.

One-day Face-to-face This course is intended for those who have a current Standard First Aid – Level C certificate and includes a review of essential skills with a focus on theoretical and practical skills testing. Includes Level C CPR recertification and AED recertification.

Workplace Hazardous Materials Information System (WHMIS) (SA002-OL) Take anytime This course provides initial or recertification training on the revised Workplace Hazardous Materials Information System (WHMIS). This course meets all of Health Canada’s training requirements under the Hazardous Products Regulations for persons involved in handling workplace chemicals.

Register Online TODAY

CONTINUING EDUCATION & CORPORATE TRAINING

www.northernlakescollege.ca/cect