Together we want to...
Our Strategy to 2026 North Devon Hospice being there for all the family . reg charity no.286554
The of your charity Every person is a story. We want to make sure the ending matters. You’ve helped us to support mums, dads, brothers, sisters, children, grandparents, friends and carers for over 35 years. Your support has made such an impact to tens of thousands of local people over the last 35 years, in ways that most of us cannot even begin to imagine. Now, we must focus our efforts on reaching even more people throughout North Devon, transforming what end of life care looks like for local people and their families. Together, with your support, we can make this happen.
Our Strategy to 2026
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Mission Statement To provide outstanding care & support to the community of North Devon who are impacted by a life limiting illness The difference we want to make is all about you, the people of North Devon. Your life is a story and we want the ending to matter. Together, you can help us make sure that death is as dignified and pain free as possible.
The difference we want to make by 2026: 1. Whether cancer or non-cancer related we want to increase the amount of care we provide to patients and their families. 2. Ensure our services work seamlessly and in partnership with other healthcare services. 3. Increase the number of healthcare professionals who have the skills to provide end of life care.
of your charity
4. Look after, and develop our staff, so they are supported and happy in their work. 5. Ensure that North Devon Hospice remains an amazing place to volunteer.
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6. Increase the use of technology to support and enhance healthcare delivery. 7. Increase the number of people who are inspired and motivated to support us. 8. Ensure that our future is financially secure so we can be there for all the family.
...so we can keep being there for all the family
Embrace our
volunteering community and
encourage you to be come part of it
Be there
for everyone who needs us by providing
outstanding care
Embrace
technology to enhance our care
Walk arm in arm with every healthcare partner who, in working with them, will enhance
our patient care
Everyone is a story and the ending matters
Ensure that our relationship with the community we serve inspires and mobilises people to support North Devon Hospice’s mission
Nurture content,
engaged and fulfilled employees
Be financially stable to continue Provide education opportunities for the
being there for all the family
health care workforce to enhance end of life care
Our Strategy to 2026
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“All team and volunteers have been amazing. My care is always a priority. The team here go above and beyond their job roles to care for not only me but for my family too.” A patient
1. Be there for everyone who needs us by providing outstanding care
1. People are at the heart of every single thing we do. We want to ensure our care effectively meets the needs of our patients and their families both now and in the future. We want to: • • • • • • • •
Focus our Hospice to Home on “rapid response” care to support patients in a crisis. Create a Single Referral “Hub”, clinically managing all hospice referrals to ensure that every patient has access to a range of services at the right time Increase supportive care into the community through use of social care/worker volunteers Provide Rehabilitative Palliative Care though increased use of Allied Healthcare Professionals ensuring that our patients are able to achieve what is important to them Increase services provided on the bedded unit to reduce the need for hospital admissions Ensure our care reflects the needs of and is accessible to all communities across North Devon Pro-actively engage with our beneficiaries to ensure involvement in the development of responsive care Using Public Health data, ensure our care remains responsive to the changing needs of our patients.
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Walk arm in arm with every healthcare partner who, in working with them, will enhance our patient care
2. By working closely with other healthcare partners, patient care is enhanced and widened to ensure they and their families are supported during the last phase of life. We want to: • • • • • •
Identify joint working projects with non-cancer charities Develop training and support to out of hours services. Establish a clear patient pathway when working in partnership with District Nurses, Rapid Intervention Centre, Pathfinders and out of hours services. Work with a broad range of providers, charities and other organisations to ensure equal access to our care. Establish a formal partnership with Northern Devon Healthcare Trust and Petroc so that North Devon Hospice is a formal training location for the University of Bolton’s nursing degree course Work with GPs to establish support around new End of Life Quality & Outcomes Framework
Provide education opportunities for the health care workforce to enhance end of life care
3. By promoting a learning environment within the organisation in order to develop and maintain a confident, competent and skilled care workforce capable of delivering a model of care to meet the changing needs of patients. By being recognised as a centre of excellence for palliative and end of life education by other health and social care providers in North Devon. We want to: • • • •
Have everyone skilled to meet the needs of the community through completing training needs analysis Develop an education programme developed to meet staff requirements Retain partnership working with Northern Devon Healthcare Trust, other SW hospices, universities and local FE college to widen education scope for staff Enhance career pathways for our care staff
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Nurture content, engaged and fulfilled employees
4. By creating an environment of openness, honesty and trust, which values every person as a unique individual. We want to: • Achieve “One Team” by developing creative ways to engage with all staff no matter their location • Embed 1:1s and quarterly ‘My Objectives’ conversations, building on our strengths with a focus on personal and career development • Deliver an organisational Wellbeing Plan which is personal and covers everything from Mental Health to Nutrition • Develop recruitment, induction and probation processes, based on our core competencies, that explore individual values as well as requirements for the job • Extend leadership development and management skills • Support cross team project working, job swaps, shadowing, multi-team away days and team events • Extend diversity action plans focusing on age, race, LGBTQ+ and disabilities • Publicise staff stories and staff survey feedback - actively promote how good it is to work for the hospice • Embrace agile working • Develop flexible work spaces to facilitate collaboration and cross team working so that people may sit together when working on joint projects • Develop a learning hub and facilitate access to free learning opportunities and resources • Establish more development roles, maximizing the benefits from the apprenticeship levy • Reflect and learn from our actions sharing lessons across teams.
Embrace our volunteering community and encourage you to become part of it
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5. Volunteers are the lifeblood of so much of what we do and quite simply, we wouldn’t be here without their ongoing support. Therefore we want to create an environment where every volunteer is valued and recognised for their contribution to the success of the hospice. To achieve this we want to: • Hold recruitment ‘roadshows’ and ‘open days’ to showcase what we do, targeting different generational groups across the community • Engage and empower volunteers to promote the hospice, raise awareness, dispel myths and promote volunteering at the hospice • Develop a pathway for work experience students to be come volunteers and engage with younger volunteers. • Build on Corporate Volunteering to encourage individuals to join us as volunteers • Actively promote how good it is to work for the hospice through volunteer stories and publicising volunteer survey feedback on the website • Develop volunteer induction, including a ‘buddy system’, taster sessions, and shadowing opportunities, matching volunteer skills sets and wishes to roles as far as possible • Enhance communication with volunteers through different ways recognising that one method is not suitable for all • Develop a volunteer social events programme, including ‘bring a friend’ social events • Raise awareness with incoming populations and new housing developments. • Create a dedicated video about volunteering at the hospice clearly articulating the impact that any role has on our care • Develop a learning hub and facilitate access to free learning opportunities and resources • Complete a volunteer skill, learning and development audit / matrix, maximizing the skills, knowledge and experience available to support the hospice.
Embrace technology to enhance our care
6. Year on year we have embraced new technologies. This has helped us to streamline our processes, engage our teams and enhance our care and support. We plan to continue to move with the digital era and embrace emerging technologies to enhance our care, impact and effectiveness. We want to: • • • • • • • • •
Create a digital hospice tour to help let people know the hospice is not a scary place. We hope it will support people to feel prepared for when they visit Use virtual reality to enhance the experiences of patients and their families Use technology to enable hospice teams to access hospice systems in a safe, secure and user friendly way Create an on-line shopping experience Create a ‘supporter account’ profile Develop a hospice app specifically for our patients and their families Develop the use of tele-medicine to enhance patient and family care Deliver a digital plan to enhance our income opportunities Review emerging technologies to enhance our environmental sustainability.
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Be financially stable to continue being there for all the family
7. Every year, the counter resets to zero and we start again, raising money in a multitude of ways to ensure we can keep being there. We want to achieve financial sustainability to secure our future. We want to: • • • • • •
Develop on-line retail strategy to increase income. Develop digital marketing Increase business relationships Review internal processes to ensure that there remains value in them Review existing income streams to ensure value is maximised Identify and investigate new sustainable income streams
Ensure that our relationship with the community we serve inspires and mobilises people to support North Devon Hospice’s mission.
8. We are privileged to be able to meet such amazing people every single day. They could be a patient, a volunteer, a family member, a supporter, a fundraiser; the list goes on. We want to work with you to ensure that North Devon Hospice achieves its mission through an engaged, sustained and mutually fulfilling relationship. We want to: • • • • •
Engage & educate the whole community we serve on the impact their support would have Further our understanding of our supporters’ motivation in supporting North Devon Hospice Clearly articulate the ways North Devon Hospice can be supported aligned to what the supporter wants Formalise relationships with our donors but recognise that the nature of this relationship may change over time Establish an integrated supporter plan across fundraising, retail, lottery, volunteering and marketing
Our Strategy to Hospice 2026 2020, reg charity no. 286554 North Devon
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What we have achieved together so far “The most caring people we have ever met. Very professional and supportive.” Family member
“When we were at the hospice all the worry was taken away from us. They looked after me and the boys as much as they looked after my husband. As soon as we arrived it felt like home.” Wife of a patient
“Nothing could be improved wonderful care and compassion empathy shown to both mum and the rest of the family making our dark days a little more bearable.” Family member
Mission Statement To provide outstanding care & support to the community of North Devon who are impacted by a life limiting illness Together we can achieve this