North Devon Hospice Impact Report 2017/2018

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Our Impact: 2018

Being there for all the family Who we are, what we do and how you can help us continue caring for North Devon

being there for all the family

Did you know? 1. We’re not just here for people with cancer

We also support patients and their families from across North Devon facing other life-limiting illnesses including motor neurone disease, heart and kidney failure and COPD.

2. Our volunteers are fundamental to our organisation

We have 550 amazing volunteers who offer their time to help us provide care and support to the people of North Devon, it means our services can continue to run on a daily basis. Their hours equate to £1.3 million and we simply couldn’t function without their dedication and passion for the work we do.

3. We are heavily reliant on gifts in wills

We need to raise over £4.9 million every year in charitable income alone – and it’s not easy getting there. A quarter of this income is generated from the kindness of people leaving a gift for us in their will. We are grateful for anyone who is able to support us in this way – so that we can continue to be there for anyone who needs us across North Devon in the future.

4. The majority of people we look after receive our care at home Both our Hospice to Home and Clinical Nurse Specialist Teams travel over 60,000 miles each year, covering the 800 square miles of North Devon every day, providing essential care to patients and their families who need specialist care at home. In the last year alone, we were able to make almost 10,000 visits to patient homes.

5. We are a local charity that only receives minimal funding from the NHS

It costs £6.1 million in total to deliver our services each year. Only £1.2 million of this comes from the NHS – we rely on the generosity of our local community to support us with the other £4.9 million. Thank you on behalf of our patients and their families for any support you have or are able to give us in the future.

Our priorities this year... 1 Achieve funding from the NHS for our Hospice to Home service 2 Integrate our care model with North Devon Hospital 3 Increase non cancer referrals from GPs

”We cannot thank you enough for the love, care and happiness you gave to mum in her last months.” A patient’s son

The Campbell’s Story

In the space of one month, the Campbell family had the joyous news of finding out that wife Clare was expecting their first child, but this was tempered by the discovery that husband David had an incurable brain tumour. The Campbell family have now been supported by North Devon Hospice for around 8 years, ever since David was diagnosed. David tells us “We joke that we must be one of the longest-running hospice families! But it goes to show that they are not just here for the final days, but for the whole journey. They’ve given us so much support over the years, and recently we’ve taken George to one of the family days, which he just loved. It’s nice that he feels comfortable there so in the future it won’t be so scary for him.” As well as benefitting from one-to-one counselling, David and Clare have also attended group support sessions at the hospice, as well as having clinical support at home to help with David’s symptoms. While the family don’t know what the future will bring, they are determined to make the most of life. Claire adds “We have always been very open and honest with George, because that’s the only way to be. He knows that Daddy is going to go to heaven and that Daddy is going to die, but because that’s all he has ever known, I think that’s made him a rather mature little man. It is hard to explain just how much that means to us. As a family we take every day as it comes. So in a way we know we’ve had a really good few years, and we’ve been lucky to have those years, every day really is a blessing.”

6 ways to help the hospice

Make a donation to our care

Volunteer. We have a wide range of roles

from just a few hours a week

Pick up a bargin

Remember us with a gift in your will

or donate your good quality unwanted goods at any of our 12 hospice shops

find out about our Forever Stone

Play our lottery for ÂŁ1 a week

Follow, share and support

with a chance to win our ÂŁ1,000 jackpot each week

our posts across social media



contacts made with patients and carers

visits were made by our CNS team


positive feedback from all course attendees


patients were cared for on our Bedded Unit


people continued with our care at home after a short stay on our bedded unit



miles were covered by our team to reach patients across North Devon

people accessed supportive care services


hours were spent with patients, caring for them in their own homes


total referrals were made to our Hospice to Home team



interactions with supportive care patients


healthcare professionals trained in 2017/18

bereavement support sessions given to family members


Nursing and Residential home staff supported with training

Key stats in 2018



contacts with other healthcare professionals on behalf of our patients

80 pence in each pound raised is spent directly on patient care


hospital admissions avoided last year

ÂŁ4.9m admissions to our Bedded Unit were made last year


the amount we need to raise each year

82 82% of patients achieved their preferred place of care. The majority wanting to be cared for at home

Our shops Our 12 charity shops located across North Devon help us raise over £1.2 million every year to support our work.

We always need your good quality, unwanted items to sell in our shops and we need customers to buy them – there are always great bargains on offer and some really unique items to be found! We also need volunteers to help run our shops, including online, with a wide variety of roles available for as little as a few hours commitment.

Shop directory Furniture & Homeware Store Two Rivers Industrial Estate, Barnstaple 01271 327827

Holsworthy Furniture Centre 21b The Square 01409 255535

10 Joy Street, Barnstaple 01271 377600

The Square, Holsworthy 21a The Square 01409 253843

Queen Street, Barnstaple 01271 378900

34 High Street, Ilfracombe 01271 867161

High Street, Barnstaple 01271 374564

4 Queen Street, Lynton 01598 753473

8 Caen Street, Braunton 01271 817819

5 Well Street, Torrington 01805 624704

14 Chingswell Street, Bideford 01237 422916

79 South Street, South Molton 01769 610651

Don’t forget - we’re also online: being there for all the family

List of Trustees and Vice Presidents

Thank you to our Trustees who show incredible support by volunteering their time to lead our hospice Trustees: Patron: Countess of Arran Sharon Bates (Vice Chair) Mary Brooks Dave Cottingham Kate Cox Alison Dyer Mike Ford Tom Parkin Zara Svensson Dr Annabelle Tree Teresa Turner (Treasurer) Kevin Underwood (Chair) Doreen Woodrow

Vice Presidents:

Keith Abraham John Brend Geoffrey Cox QC MP Gavyn Davies OBE Sir Nick Harvey Phillip Jewell Ron Ley Aubrey Loze David Morgan Mark Parkhouse DL John Riley The Hon. John Rous DL Lady Stucley David Whiteley

Thank you also to our wider team of volunteers – we simply could not offer the services we provide without you!

“You were all amazing with the kindness you showed us both, you helped us in so many ways and made us both feel so special.” The husband of a patient on our Bedded Unit

Financial Statement Our 12 charity shops located In 2017/18, for every £1 we raised, 80p was spent directly on patient care

Total Net Income (£) 4,201,547 32% Fundraising 29% NHS Devon 19% Legacies 9% Lottery 8% Shops 3% Investments and other

Total expenditure (£) 4,765,302 80% Care 15% Income Generation 5% Education

This short financial summary is based on the statutory accounts for the year ending 31 March 2018 audited by PKF Francis Clark. To be consistent with previous years, lottery and retail are shown as net income.

Peter’s Story We ran our first ever gardening group which saw eight patients participate in a six-week programme designed to give people the chance to pursue a passion for horticulture, while meeting others who are facing a life-limiting illness. Peter Ellis, from Torrington, is battling cancer and attends various support sessions run by the hospice, both at the main hospice base in Barnstaple and The Long House in Holsworthy. He said he has thoroughly enjoyed the gardening group. “We’ve been planting all sorts of things over the last few weeks and it’s been really great.” He said. “We’ve been growing tomatoes, chives, beetroot, cherries and lots of other things. None of us knew each other before coming to the gardening group, but it has been lovely to meet new people and I’ve enjoyed getting to know everyone while doing some gardening too.” He continues “I love my garden at home, but I’m very much the understudy to my wife! Here I can be Head Gardener which is always nice! I enjoy coming to the hospice, whether it’s here in Barnstaple or down at The Long House in Holsworthy. People might think it is a depressing place, but it is the complete opposite and more people need to come and see how wonderful it really is. I think especially for men it is important for us to take advantage of the support on offer, because sometimes we can be a bit closed off to new things. I’ve really enjoyed meeting new people who are in the same situation as me, so I’d thoroughly recommend it to anyone.”

“To be able to spend time like this with my best friend was fabulous, you are all truly amazing in all you do.” A patient on the Bedded Unit



child CARE confidence RESPECT

volunteers GARDENORTH HOSPICE respite DEVON GARDENS fundraising difference mindfulness







CARE support dvice HOME education


well being










PROFESSIONneeds PROFESSIONALwell-being children

THE LONG individual We’re here if ever you need us HOUSE mindfulness well being



We respond to all clinical referrals within 24 hours and supportive care referrals within 5 working days. Please call us on 01271 344248 to discuss your needs.


North Devon Hospice, Deer Park, Newport, Barnstaple, North Devon EX32 0HU. Tel 01271 344248

The Long House, Holsworthy Dobles Lane, Holsworthy, North Devon EX22 6GH. Tel 01271 344248

Registered charity no: 286554

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