North Devon Hospice Annual Review - 2016/2017

Our Impact: 2017

We’re here if you ever need us!

An overview of who we are, what we do and how you can get involved

being there for all the family northdevonhospice.org.uk

Did you know…

1. We’re not just here for people with cancer We also support patients and their families from across North Devon facing other life limiting illnesses including motor neurone disease, heart and kidney failure and COPD. We also offer bereavement support for anyone who needs us, including children.

2. We look after the whole family including children When a patient with a life limiting illness uses any of our services, we not only look after them, but also support their wider family, friends and carers.

3. We are heavily reliant on a gift in a will We need to raise over £4.5 million every year in charitable income alone – and it’s not easy getting there. A quarter of this income is generated from the kindness of people leaving a gift for us in their will. We are grateful for anyone who is able to support us in this way – so that we can continue to be there for anyone who needs us across North Devon in the future.

4. The majority of people we look after receive our care at home Both our Hospice to Home and Clinical Nurse Specialist Teams travel 104,323 miles each year, covering the 800 square miles of North Devon every day, providing essential care to patients and their families who need specialist care at home. In the last year alone, we were able to make 9,559 visits to patient homes.

5. We are a local charity that only receives minimal funding from the NHS It costs £5.5 million in total to deliver our services each year. Only £1 million of this comes from the NHS – we rely on the generosity of our local community to support us with the other £4.5 million. Thank you on behalf of our patients and their families for any support you have or are able to give us in the future

being there for all the family northdevonhospice.org.uk

Our priorities this year...

1. Enhance our partnership working with North Devon District Hospital and the out of hours GP service 2. Ensure that the community are aware of our financial reliance on receiving gifts in wills 3. In the face of a tough financial year, ensure that the community we care for understand the breadth of our care and support - and, equipped with this knowledge, choose to support North Devon Hospice as their local charity 4. Ensure that any patients and their families who need our care and support are able to get it. Particularly those patients suffering with a non-cancerous terminal illness

Marion tells us: When Marion was given no more than 18 months to live following a lung cancer diagnosis, life took a dramatic change, not only for her, but also for her husband, Stanley.

The couple were then referred to North Devon Hospice’s Clinical Nurse Specialist (CNS) team and are currently being looked after by one of our nurses Lin Walkey.

Lin has been absolutely marvellous.

It’s made us feel a lot more confident with everything we’re going through right now. It feels great that Lin is on the end of the phone. She really cares and it’s taken so much of the stress away for us both. Lin is bubbly and has great charisma, you can ask her absolutely anything. It’s made us so much more confident in facing this illness.

being there for all the family northdevonhospice.org.uk

6 ways to show your support to the hospice

Make a donation to our work at www.northdevonhospice.org.uk

Volunteer

we have a wide range of roles from just a few hours commitment each week

Pick up a bargain or donate your unwanted goods at any of our hospice shops

Remember us with a gift in your will

Play our lottery

with a weekly chance to win our ÂŁ1,000 jackpot prize

Follow and share our posts on social media f

What an impactful year...

Hospice to Home: 6,406 hours spent with patients at home 329 referrals to our team

Clinical Nurse Specialists: 4,526 visits made by our team 7,196 times that our patients received contact from us 52,441 miles we travelled to give our patients vital care

Bedded Unit: 127 patients cared for on our Bedded Unit 100% satisfaction with the care received via ‘I Want Great Care’

Supportive Care: 1,572 bereavement support sessions given to family members 965 patients and family members supported by our team 1,444 support sessions given to patients at The Long House, Holsworthy

Education Team: 572 healthcare professionals across North Devon given training in end of life care 334 nursing and residential home staff also given vital training

being there for all the family northdevonhospice.org.uk

Key stats in 2017...

800 the number of square miles we cover across North Devon

2,000 the number of people we cared for last year

200 the number of patients we have been able to support since opening The Long House in Holsworthy

80 4.5 260

pence in each pound raised is spent directly on patient care

million. The amount we need to raise each year

the number of hospital admissions avoided last year

142 80 572 the number of admissions into our Bedded Unit last year

% of patients achieved their preferred place of care

the number of healthcare professionals attending end of life training last year

Our shops

Our 12 charity shops located across North Devon help us raise over £1.2 million every year to support our work.

We need unwanted goods to sell in our shops and we need customers to buy them – there are always great bargains on offer! We also need volunteers to help run our shops (including online) with a wide variety of roles.

Shop directory The Furniture Centre 21 St George’s Road. Barnstaple.

01271 327827

The Square, Holsworthy.

21a The Square 01409 253843

10 Joy Street, Barnstaple.

01271 377600

41 High Street, Ilfracombe.

01271 867161

Queen Street, Barnstaple.

01271 378900

4 Queen Street, Lynton.

01598753473

High Street, Barnstaple.

01271 374564

5 Well Street, Torrington.

01805 624704

8 Caen Street, Braunton.

01271 817819

79 South Street, South Molton.

01769 579423

14 Chingswell Street, Bideford.

01237 422916

Don’t forget we’re also online:

Holsworthy Furniture Centre 21b The Square 01409 253843 being there for all the family northdevonhospice.org.uk

List of Trustees and Vice Presidents

Thank you to our Trustees who show incredible support by volunteering their time to lead the hospice Trustees: Sharon Bates Mary Brooks Christopher Clapp Ken Clarke – (retired June 2016) Kate Cox Alison Dyer Roger French – (retired July 2017) Mike Ford (Vice Chair) Paul Hevingham Andrew Jackson – (retired August 2017) Dr Martin Mather – (retired March 2017) Andrea Rowe – (retired March 2017) Kevin Underwood (Chair) Dr Annabelle Tree (appointed June 2017) Paul Turner (Treasurer) Doreen Woodrow Patron: Countess of Arran

Vice Presidents: Keith Abraham John Brend Geoffrey Cox QC MP Gavyn Davies OBE Sir Nick Harvey Philip Jewell Ron Ley Aubrey Loze David Morgan Mark Parkhouse DL John Riley The Hon. John Rous DL Lady Stucley David Whiteley

Thank you also to our wider team of volunteers – we simply could not offer the services we provide without you!

Financial Statement Our 12 charity shops located across In 2016/17, for every £1 we raised, 80p was spent directly on patient care

Total income (£) 3,459,657 35% 33% 12% 9% 6% 5%

Fundraising NHS Devon Lottery Legacies Shops Investments and other

Total expenditure (£) 4,626,848 80% Care 16% Income Generation 4% Education

This short financial summary is based on the statutory accounts for the year ending 31 March 2017 audited by PKF Francis Clark.

To be consistent with previous years, lottery and retail are shown as net income.

being there for all the family northdevonhospice.org.uk

Ella Mawson from Ilfracombe was just 16 when her mum, Claire, was diagnosed with a terminal brain tumour.

Ella was supported throughout her mum’s illness by Mandy from North Devon Hospice’s Supportive Care team.

The thing about Mandy is that she is just so wise. I’ve never met someone who always seemed to have the right answers and she was never judgemental. I could say things that I thought were shocking to me, but to her they were completely normal and that was really soothing.

I’d go for counselling sessions with her and that was so useful because talking it through with my family was all a bit too close. I needed that outside perspective.

For us, the hospice has been a constant throughout the whole process. Going through so much instability and uncertainty, knowing that we had this safe place where we could go was amazing.

mindfulness

COMMUNITY QUALITY

child CARE confidence RESPECT

volunteers GARDENORTH HOSPICE respite DEVONGARDENS fundraising difference mindfulness PROFESSIONAL

love COMFORTJOYDIGNITYrespite

well-being

COMMUNICATION GARDENS community COMPASSION talk love education DEDICATED PEACEFUL

advice

needs

CAREsupport advice HOME education well-being

ULNESS individual

patients £4.5million COMPASSION advice

QUALITY

family

PROFESSIONneeds PROFESSIONAL well-being

COMFORT

community

children

THE LONG individual We’re here if ever you need us HOUSE mindfulness well-being

COMPASSION

£4.5million

We respond to all clinical referrals within 24 hours and supportive care referrals within 5 working days. Please call us on 01271 344248 to discuss your needs.

fundraising

North Devon Hospice, Deer Park, Newport, Barnstaple, North Devon EX32 0HU. Tel 01271 344248

The Long House, Holsworthy Dobles Lane, Holsworthy, North Devon EX22 6GH. Tel 01271 344248

info@northdevonhospice.org.uk www.northdevonhospice.org.uk

Registered charity no: 286554