FINANCE AND BUSINESS SERVICES REPORT

Finance and Business Services Report

The 2020-2021 year has brought new challenges and opportunities to the delivery of NCCH Financial, Information Technology and Business Services both to our staff and our tenants.

As we continued to experience the unprecedented impacts of the COVID-19 pandemic throughout this year, our Finance and Business Services Teams were driven to ensure NCCH continued to provide quality service in a changing environment. Improvements ttto the flexibility of our finance services included moving to a paperless and more automated system. Our Information Technology capabilities also increased with updated technology devices, improved I.T. infrastructure and our Business Systems Support moving to a full-time role allowed all levels of staff the ability to work from home during the lockdown periods and continue to provide consistent services across the organisation. The enhancements to our I.T. infrastructure have also enabled NCCH improved reporting functions with greater transparency and accessibility which has assisted our forecast and budgeting and ability to identify financial benefits for the future. The greater abilities of our system now also include Together Home Outcomes Framework reporting and requirements that support the delivery of the Together Home Program as the support service part of our organisation. Our I.T. improvements have also created the opportunity to improve our tenancy services. In collaboration with Kathleen our Business Systems Support, we successfully lead the innovation and implementation of the Inspection Manager program that enables tenancy managers to digitally capture the condition of tenant homes and therefore increasing NCCH’s ability to address maintenance concerns timelier. The restructure of the Tenancy Resource Officer role in our Business Services Team this year into a broader role focussing not only on the training needs of the staff but also, compliance and updating the procedures and processes has given us consistency across all facets of the organisation and will ensure our teams high level of performance and efficiency. Our newly restructured Business Systems & Practice Improvement Officer, Peter together with our Business Systems Support have also streamlined the NCCH Fixed Rent Review process. This process is completed twice a year in order to ensure social housing rents are calculated correctly. The Fixed Rent Review Team has also been supported by Michelle and Sue B and the Tenancy Team. I would like to thank the Finance Team – Tehya, Cath and Tanya R (who acted in the Finance Assistant role for over 4 months) and the Business Services Team – Kathleen and Peter,for all their hard work and dedication over the past year and we look forward to another productive year in 2021-2022.

Tanya Harmon

Tanya Harmon – Chief Financial Officer

HOW MANY INVOICES WERE PAID?

11,756 invoices paid totalling $12,400,144, including 3,599 invoices totalling $2,106,135 paid to our local Councils in rates & water charges

Also includes $3,431,786 paid for 199 properties leased from real estate agents/landlords

HOW MANY INVOICES WERE RAISED?

53,376 invoices were raised $10,783,896 for rent.

3,931 invoices were raised for non-rent (bonds, water and maintenance) totalling $796,757