TENANT COUNCIL AND TENANT PARTICIPATION

REPORT FROM THE CEO YEAR IN REVIEW

Tenant Council and Tenant Participation

Due to COVID-19 restrictions, NCCH Tenant Council members were only able to come together as a group on three occasions during the year – and mostly by Zoom video conference – participating in two Tenant Council meetings and a planning day. Members of our Tenant Council are always looking for better ways for NCCH tenants to connect with each other as a community and with NCCH staff. Unfortunately, due to COVID-19 restrictions, NCCH was unable to hold any Forums this year. Over the years, we have found that our Tenant Forums are a good way of connecting with our tenants in all areas in our region. Guest speakers are organised to give presentations on various topics of interest to our tenants. NCCH encourages tenants to participate in Tenant Forums where they can raise issues of concern or discuss ways in which NCCH can improve the way it does business. Tenants can discuss matters confidentially on an individual basis with a member of staff or one of our Directors who attend the forums and are available to answer questions. Not only do our Tenant Forums provide a chance for tenants to hear from organised guest speakers, they provide an opportunity to meet fellow tenants and NCCH representatives over an informal lunch, breaking down any barriers of social isolation which may be experienced by some of our tenants. We look forward to being to be able to hold our Tenant Forums – maybe in a different format to previous meetings held – in the coming year.

Thank you to our Tenant Council

Once again, the NCCH Directors, Executive Management Team and staff would l ike to express our appreciation and thanks to the members of NCCH’s Tenant Council – Peter, Diane and Walter – for their commitment and dedication to the important role they play on the Tenant Council. A special shout out to Diane and Walter who have clocked up five years on the Tenant Council this year!

Tenant Council members – Peter, Diane & Walter

Dolores giving her last Tenant Council report at the 2020 AGM.

Dolores is farewell by NCCH Chair, Robyn Hordern.

Dolores is presented with her gifts by Julie Dukes on behalf of NCCH

NCCH continued to make good use of social media during the year with more than our fair share of COVID 19 pandemic updates, as well as other good news stories and information to assist our tenants keep up to date with what was happening in our region. Over the coming twelve months, NCCH will continue making greater use of social media and other relevant methods of communicating with our tenants and stakeholders.