RPA

In 2019, following the creation of the continuous improvement plan for the Group's shared services centre (Norshare), the teams were challenged to identify the main efficiency limiters, and it was concluded that a large part was related to interaction with systems and the need to perform manual, repetitive tasks that do not create value and/or motivation.

As a result of this moment of reflection, the need arose to explore new ways of approaching work processes -

"how can we increase our efficiency and add value to our target customer?" - and the opportunity to explore the concept of RPA (Robotic Processed Automation). The solution, which is already a few years old and is pointed out by several consultants as a tool capable of responding to the specific needs of the processes typically carried out in Shared Services Centres all over the world, provides process automation, through robotisation.

stage I stage II

Diagnosis: Business Case

To evaluate the economic interest of the opportunities identified and to define the pipeline of processes to be robotized, based on prioritization. criteria.

Governance Model

Reflect on the organisational model for the RPA ecosystem best suited to Nors' ambitions and define responsibilities and interactions between stakeholders in the course of the robotisation cycle.

Having assessed the relevance of implementing RPA in the context of Norshare, in order to free employees from repetitive functions with low added value, allowing them to dedicate themselves to tasks to which they can make a valuable contribution and which cannot be automated, the potential that this type of process could bring to both Norshare in particular and the Group was seen.

Training and qualification

To ensure the autonomy of Nors to operate with RPA, through the training of an initial set of employees.

Process automation

To carry out the survey, re-engineering and automation of an initial set of processes that would guarantee the economic viability of the investment and the appropriate training of employees.

When the teams were challenged to identify the main efficiency limiters, most of the blockages were related to interaction with systems and the need to perform manual, repetitive tasks with low added value. In addition to the economic factor associated with automation, one of the main advantages of RPA is to act on tasks whose elimination has the potential to influence the motivation of teams and enhance their function.