One Magazine - Issue 03 by Norse Group

ISSUE

03 N

WHAT IS ESG? EXCELLENCE AWARDS 2023

OUR NEW HEAD OFFICE REVEALED

We care completely We are real people who look after each other. We champion diversity, offer a helping hand to those who need it, and build trusted partnerships through empathy.

Issue 3

October/November 2023

we are changing new era for norse

elcome to the latest issue of One Magazine. It fills me with immense pride to reflect on our recent Norse Group Excellence Awards night, where I had the honour of welcoming fellow Norse colleagues from every corner of the UK. Events like the Excellence Awards remind us of our incredible talent as an organisation and the undeniable strength we harness when we come together as ‘One Norse’. It’s in these collective moments that our ethos truly shines. As you read this issue, you’ll notice a taster of our new-look brand - a nod to our evolving journey and our renewed commitment to excellence. This brand refresh isn’t just aesthetic; it symbolises our unity and the vibrant future ahead, embodying our spirit of becoming one Group.

The theme of this edition is ESG, and it isn’t just a corporate catchphrase for us. It’s a profound commitment to driving meaningful change in Environmental, Social, and Governance practices. This issue also includes insightful articles and features that inform and inspire. They’re a testament to our depth of knowledge and the importance we place on staying informed. This journey of ours is a shared one. Every stride we take, every milestone we achieve, it’s done together, as ‘One Norse’. Here’s to us and to the many chapters yet to be written. It’s a pivotal time for Norse and an exciting time ahead for us all. I hope you enjoy reading the articles in this issue. As always, if you have any questions or feedback, please email me at justin.galliford@norsegroup.co.uk.

justin galliford, norse group CEO

In this issue Contents

main

features:

25 Excellence Awards 2023 special

06 Sustainability (ESG)

38 Winter Spending

48 Acts of Kindness

14 Movember

40 Norse Tidy-Up

50 Stress Awareness

16 Project One

42 Black History Month

53 Business Update

22 Recycling

45 Wayland Prison

59 Competition

WE PRINT ONE MAGAZINE ON SUSTAINABLE PAPER STOCK. FOR EVERY TREE CUT DOWN, THREE TREES ARE PLANTED IN ITS PLACE.

keep an eye out for more information coming soon! In this issue, we dive into Environmental, Social, and Governance (ESG). We sit down with Richard Bettle, our Group Sustainability Manager, to explore the ins and outs of ESG and understand its significance for Norse. Behind the scenes, there’s an extra buzz of creativity from the corporate communications, creative, and marketing teams as we gear up to launch our new-look

did you know?

branding in February 2024. We’ve included some sneak peeks throughout the publication. This rebranding isn’t just about a fresh coat of paint; it’s about reflecting who we are and our aspirations for the future. And finally, we’re back with a fantastic opportunity for three lucky people to win £100 in shopping vouchers in time for some festive shopping! For all the details on how to enter, flip to page 59 and get involved. We want to hear from you, so please email your good news stories to onemagazine@ norsegroup.co.uk.

norse group is now on instagram Follow @Norse.Group for our latest updates!

Melissa

Editor’s Message

In October, we brought together the great and the good for a night of celebrating our people at the Norse Group Excellence Awards. It was a night that truly showcased the exceptional talent and dedication within Norse, with each entry highlighting the remarkable skill and commitment across our organisation. Take a moment to relive the magic through some of the photos and videos from the event – they truly capture the Norse spirit in all its glory. The awards are set to launch again in spring 2024, promising another round of celebrating outstanding achievements across Norse – so

Welcome to One Magazine issue 3!

Update

A warm, wintery welcome to our latest special souvenir issue of One Magazine.

S E ANOTHER

BUZZ WORD

We chat with Richard Bettle, Group Sustainability Manager, about the vital role of ESG in Norse’s commitment to a sustainable future

Topic: Sustainability

AT NORSE WE UNDERSTAND

THAT ORGANISATIONS ARE

In our last issue, we introduced ESG and its significance at Norse. Now, we delve deeper with Richard Bettle, our Group Sustainability Manager, unravelling the essentials of ESG and its impact on our future.

PIONEERS FOR IMPROVING HOW THEY WORK AND

ONE MAGAZINE:

Hi Richard, thanks for talking to us. For those new to the term, please briefly explain what ESG stands for and why it’s essential for Norse Group’s future strategy.

RICHARD BETTLE:

ESG stands for Environmental, Social, and Governance. In simpler terms, it’s about looking at how Norse Group impacts the world around us and making sure we’re doing things the right way. ESG helps us measure how well we care for the environment, support and respect our communities, and run our business responsibly. With our focus on improving people’s lives, the Norse Group’s approach to ESG means we are committed to being accountable. We’re putting robust plans and actions in place to manage our impact on the local areas where we work. This is about making sure that our activities help, not harm, the communities and environments we’re a part of.

CREATING MOMENTUM TO ENCOURAGE MORE PEOPLE TO OPT INTO THE FUTURE WE STRIVE TO DEVELOP.

At Norse, we offer various services and understand that what we do significantly affects the environment and local communities. Keeping our local areas thriving and healthy is vital to our ESG strategy. We’re working on making changes across our organisation, improving how we do things, and introducing new ideas that meet environmental and social needs.So, ESG at Norse Group is all about ensuring the work we do every day is good for our environment, supports our communities, and is done fairly and responsibly.

OM:

Could you tell us about some specific ESG goals Norse Group has set for the upcoming years and how they’ll impact our dayto-day operations? Topic: Sustainability

RB:

Norse Group is committed to being Net-Zero by 2050. Achieving this goal will require monitoring our carbon footprint and implementing carbon reduction initiatives across the Group.

BREAKING IT DOWN:

E Environmental

Considering how an organisation performs as a champion of nature.

S Social

Examines how we manage our relationships with employees, suppliers, stakeholders, and communities.

G Governance

How an organisation handles ethical standards. This can be through committees, policies, rights, and compliance..

Topic: Sustainability

living crisis. And we have the annual ‘Big Tidy Up’, which sees employees volunteering in litter picking exercises nationwide to help tackle the global waste problem. The last event held back in September saw 206 bags of litter collected and disposed of by our fantastic team of volunteers.

OM:

Why is it vital for our communities and the wider society that Norse Group prioritises ESG?

RB:

We are already implementing these initiatives through changes in our fleets, such as using the latest euro-engine vehicles and increasing the use of electric vehicles. Our sustainable procurement policy promotes using environmentally friendly products across our business units. We are monitoring energy consumption across our buildings to identify areas of significant energy usage to implement energy reduction initiatives which promote positive climate change impact. Norse also manages Norfolk’s largest reuse shop. It operates 20 recycling centres on behalf of Norfolk County Council, promoting a recycling culture within our local communities. Regarding social impact, Norse Group has partnered with the Norfolk Community Foundation to establish a food distribution warehouse based at its Headquarters in Norwich. The Group also maintains two local food hubs, which provide food to the local community and support people impacted by the cost-of-

ESG impacts every part of our community, from the food served to children in Norfolk Schools to how the waste is treated, and the types of cleaning chemicals used for cleaning. The consequences of Norse’s decisions will have long-term impacts on the health and wellbeing of our society now and future generations. The services that Norse delivers put us in a unique position to improve our communities. For example, whilst flexible working hours can aid recruitment and retention, those policies allow for the care of young and old relatives. This will impact both the development of children and the costs to the whole society of caring for older people. Making decisions that consider these impacts will ensure our communities and their environments can thrive over the long term and be sustainable.

OM:

Looking ahead, how will ESG evolve within Norse Group, and what can our teams anticipate in terms of upcoming initiatives or shifts in focus?

pathway to Net Zero. Gas heating and small fleet vehicles (cars and vans) will likely be the first to change to allow the technology to deliver costeffective solutions to be developed for harder-to-treat areas such as HGVs and road repairs. Away from Net Zero, it is likely that bids for new contracts will need to include a commitment to adding social value to the communities they will be working in. We are working to e s t a b l i s h a re co g n i s e d methodology for calculating this that will allow business units to select appropriate initiatives for the communities they will be working in.

OM:

How can employees across Norse Group contribute to our ESG objectives, and are there any immediate steps they can take in their roles?

RB:

Increasingly, our clients ask how Norse demonstrates its commitment to ESG by improving their local communities. It is becoming a requirement to bid for new work to demonstrate these actions. These policies and measures in place are necessary for potential clients to enter into contracts with us. While ESG covers almost every aspect of how Norse undertakes its business, the area of ESG that is likely to have the biggest impact on operations in the immediate future is how we move away from using fossil fuels in our operations. We have committed to achieving Net Zero by 2050, but this is not something we can start in 2045. As a group, we will set a series of 5-year targets to ensure the business continues to progress over the next 25 years. To reflect the varied nature of our activities, each business unit will follow its own

RB:

Employees can contribute to Norse Group’s ESG objectives by supporting our green initiatives. Simple behavioural changes such as switching off lights and office equipment when not in use would help our ESG drive. The Group also support several local charities and welcomes active volunteering by employees.

THE FUTURE:

We welcome further ideas and initiatives on improving our ESG, and employees can send their ideas and thoughts to ESG@norsegroup.co.uk.

Commercial

We act with integrity Even in challenging circumstances, we do what we believe is right for our communities, people, and partners.

My escape is...

Craft Boxing ing

NEIDE BECK, AREA MANAGER FOR CLEANING

Topic: Movember

So, where does this fuzz-funded money go? Your generously donated pennies and pounds are funnelled into ground-breaking p ro j e c t s w o r ld w i d e . Th e Movember Foundation, having funded over 1,250 men’s health initiatives globally, ensures every donation supports tangible change. This includes medical research, early cancer detection strategies, and mental health support programmes. For participants, every itch and scratch of their newfound facial companion reminds them of the more significant cause they’re supporting. And for the rest of us? We’re continually reminded to encourage the men in our lives to be proactive about their health. Behind every comical curl or bushy bristle is a story of someone who chose to stand up (or grow out!) for a cause bigger than themselves. Although it’s fun to joke about the quirky quiffs sprouting on faces, the essence of Movember is profoundly serious. It’s a month where we unite in our fight against the health issues that disproportionately affect men, where every moustache is not just a fashion statement but a flag of hope. Whether you’re growing, donating, or simply appreciating from the sidelines this November, remember: every ‘stache has a story. What’s yours?

Join the Cause! Were you inspired to grow a ‘mo for Movember? We want to see them in all their glory. Send your photos to onemagazine@ norsegroup.co.uk for a chance to appear in the next issue!

Movember: More Than Just ‘Moustachery’ November, for many, heralds the start of frosty mornings, early sunsets, and the approach of festive cheer. But over the years, the rise of a global movement that champions an important cause: Movember. At its core, Movember is all about men’s health.

There is no right Mo. It’s all personal preference. But here are just a few of our faves!

Let’s dive in whiskers-first with three intriguing facts you probably didn’t know: The Birth of ‘Movember’: The movement began in 2003 in Australia when two mates decided to bring back the moustache trend. Fast forward nearly two decades and Movember has become a global initiative inspiring millions. Moustache Facts: Historically, in some cultures, moustaches were a sign of prestige and wisdom. In fact, there was a time when a man could be taxed for not having one! The Moustache Record: According to the Guinness World Records, the world’s longest moustache stretches an astounding 14 feet. Now that’s a lot of facial hair commitment! Now, while these facts may tickle your upper lip (pun very much intended), the crux of Movember is far from light-hearted. Men around the globe sport their Mo’s to raise awareness about critical men’s health issues: prostate cancer, testicular cancer, mental health, and suicide prevention.

Topic: Project One

BEGINS OUR TRANSFORMATION JOURNEY HAS STARTED

Topic: Project One 18

PROJECT ONE IS OUR GROUP CHANGE PROGRAMME THAT IS MAKING THE WAY WE WORK SIMPLER, MORE EFFICIENT AND CONNECTING EVERYONE ACROSS THE ORGANISATION. WE’RE INTRODUCING COMMON SYSTEMS, PROCESSES, AND WAYS OF WORKING THAT ARE THE KEY STEPS IN OUR TRANSFORMATION TO BECOMING ONE NORSE

The largest transformation programme undertaken by Norse will deliver positive change that will benefit people and customers. We are excited to update everyone about the strong start made by Project One in Summer ’23 and what’s happening next. The rollout of our Engage employee app and the new candidate screening programme launched in August are just the beginning of our Project One journey. There’s more HR transformation to come in 2024, plus the start of our Finance transformation.

GREAT REASONS TO JOIN ENGAGE Since the launch of our employee app, Engage, in June more than 4000 colleagues can now connect with everyone across Norse through the social feed and via the Communities which are being set up across our different locations. It’s exciting to share in colleagues’ success and see what is happening!

OUR NEW RECRUITMENT PROCESS WILL BE INTRODUCED IN 2024 Our new recruitment process, going live in 2024, will put hiring managers in control by automating processes and improving the candidate experience.

Turn to page 21 to discover the sensational Engage prize draw

NEW SCREENING PROCESS IS MAKING A POSITIVE DIFFERENCE

It (new screening process) will help relationships with clients as we can fully staff sites more swiftly, which will then free up our mobile staff, so fingers crossed it’s going to help improve our service offering across the whole piece.

If candidates lack confidence with online applications, or don’t have access to a screen, we can invite them into the office and sit by their side when they complete the screening application. This is very helpful.

Caroline Lovering, Area Cleaning Manager, South-West

Jake Colclough-Jones Head of Facilities Management, Newport Norse

ENGAGE FOR CHANGE Engage for Change is a new staff led team, who are passionate about sustaining change and communications across Norse. They’re helping Project One to make sure colleagues know about the exciting initiatives going live and where to find support and guidance. Engage for Change is actively recruiting members. Champions will be the gateways into their local service area who can signpost colleagues on important company-wide change in their community

Topic: Project One 20

NEW HR KNOWLEDGE BASE & CASE MANAGEMENT Our new HR Knowledge Base going live in the first half of 2024 will make it much easier for you to find HR information on a wide range of topics, or you can raise a question if you need further support.

EXCITING CHANGES FOR FINANCE IN 2024 In 2024 we are going live with Microsoft Dynamics 365! D365 will replace the existing finance systems across Norse and enable the group to move away from manual, repetitive and sometimes paper-based processes, all of which make it difficult to access information in a reliable and timely way. With the implementation of D365 we’ll have a single source of accurate data and information. It will provide the business insights we need for making informed decisions and free up valuable time for finance and operational teams. This time can then be better spent on value-added activities and allow us to truly operate as ‘One Norse’. Teams are already engaged in implementation activities; this engagement will be extended across Norse within the coming months so that the huge benefits of D365 are understood and maximised. This change programme will transform Norse, which is why it is such an exciting programme and a key element in bringing Norse together.

Above image: Zoe Repman, Chief Financial Officer, Norse Group

get engaged we’re giving away £1,000 to a lucky recipient in our FREE Engage draw

To participate you need to join, or have already joined, Engage.

First draw took place in November and there will be five further draws

More information about the prize draw and T&Cs are available on the intranet and on the Engage Project One Community.

To join Engage you will need to follow the instructions on the email you will have received from Access Workspace. If you have not received the email please email askhr@norsegroup.co.uk and put ‘Join Engage’ in the subject line. Put your name and payroll number in the email body.

Topic: Recycling

U S E E R

SALE

YCLE C E R

A new initiative formed from a partnership between Medway Council, Medway Norse, and Gillingham Street Angels has increased Household Waste and Recycling Centre diversion and the reuse of furniture, bric-a-brac and electricals by 1000%. Medway Norse, a joint venture partnership between Norse Group and Medway Council, manage 3 Household Waste and Recycling Centres (HWRC) on behalf of Medway Council, serving approximately 119K households. Medway Norse and Medway Council are committed to waste minimisation, prevention, and sustainable waste management. When looking for solutions to reduce the number of reusable items entering waste streams, the idea of a reuse shop arose, having seen success at other HWRCs, including the Norse Environmental Waste Services (NEWS) Norwich North site. However, Medway Norse and Medway Council found that the 3

THE MEDWAY HWRC REUSE PROJECT

HWRC reuse tonnages over 5 years (2023 extrapolated)

51.713

50 40 30 20 10

8.71

2.47

2.12

4.369

HWRC reuse tonnages

2023

2022

2021

2020

2019

HWRCs in Medway were not large enough to accommodate a reuse shop on site. As an alternative, the partnership sought to find a local charitable organisation that could sell products on their behalf, with all proceeds going to a valued cause. Gillingham Street Angels, a community-focused charity that supports Medway’s most vulnerable residents, met these criteria. Gillingham Street Angels was formed in 2018 to support those experiencing homelessness. 5 years on, the charity works with a broader range of individuals and families who require support, delivering a number of schemes, including a charity shop, a food bank, a free school uniform bank, a community allotment, an upskilling and reskilling programme called ‘Angels in Sheds’ and a PAT testing and repair service that restores electrical items for resale. In the first five months of the contract, Medway’s HWRC reuse tonnages are over twenty times greater than during the same period last year, with over 21 tonnes of reuse diverted from waste streams between January and May 2023. By the end of 2023, it is estimated that we will have diverted 52 tonnes of reusable items from waste streams compared to less than 5 tonnes in 2022. The Medway HWRC Reuse Project is not only positive because of its environmental benefits; the money raised through the resale of donated items will be reinvested into Gillingham Street Angels, benefitting local communities in need. As a result of the successful initiative, The Medway HWRC Reuse Project were shortlisted for the LARAC Best Waste Minimisation or Prevention Project Award.

Consulting

We collaborate, proactively We create environments where ideas and knowledge are shared and voices are heard. We spot opportunities and solve problems before they occur.

CELEBRATING

YOUR ACHIEVEMENTS

The Norse Group Excellence Awards 2023 – it was a night of celebration, recognition, and sheer excellence, with the incredible magician Ben Hanlin adding his own touch of magic to the evening. Held for the very first time as ‘One Group,’ the event marked a significant milestone in our journey together. The atmosphere was electric, buzzing with excitement as we came together to celebrate our remarkable people who consistently go above and beyond, making a real impact in everything they do. From Yusuf Ali’s outstanding self-development journey to Julie Cartwright’s unwavering commitment to our residents, each award winner showcased the true spirit of Norse Group – dedication, innovation, and care for the people we serve.

Norse Group Excellence Awards 2023: A Night to Remember

1 2 The night wasn’t just about handing out awards; it was a chance for us to connect, to share stories, and to realise the incredible talent within our Group. Colleagues mingled, celebrated, and left the event with a renewed sense of purpose and pride in our collective achievements. As the night drew to a close, there was a shared sentiment that this was just the beginning. We’re looking forward to an exciting future, including the upcoming brand. The Norse Group Excellence Awards 2023 – a night that reminded us all why we’re proud to be ‘One Norse’ and why we’re truly excited about the incredible things we can achieve together. Here’s to another year of excellence and success! Enjoy the round up on the night followed by our winners...

1. Getting ready to welcome our guests. 2. Host Ben Hanlin and winner Yusuf Ali. 3. Guests are seated and ready for the awards. 4. The Norse Care team enjoy the photobooth. 5. Dishing up some delectable dinners. 6. Guests arrive for a night to remember. 7. Our Excellence Award winners strike a pose. 8. Host Ben Hanlin captivates the audience. 9. Digital caricaturist Sam captures all the action. 10. The glamourous team from Barnsley Norse. 11. Local band Agent Orange during the live set. 12. CEO, Justin Galliford kicks off the celebrations.

1 Relive the night!

Scan the QR code below and relive the fun from the night!

AND NOW FOR OUR WINNERS...

Customer Excellence Award Winner: Michael Garman Michael Garman, Assistive Technology Technician, is the deserving recipient of the Customer Excellence Award, nominated by Richard Cole, for his exceptional dedication and contributions to N-able. Michael’s profound understanding of N-able’s services, combined with his unwavering passion, enthusiasm and outstanding customer feedback. He actively seeks feedback, ensuring clients consistently receive outstanding service. Michael’s expertise makes him a go-to resource for both colleagues and clients, and his exemplary service embodies the values of N-able in improving the lives of those they serve. 1

Community Champion Award 2 Winner: Donna Amiteye Donna Amiteye, our Community Champion Award winner, nominated by Norse Catering Marketing Manager, Clare Jordan, is a remarkable inspiration. A dedicated school cook, Donna actively engages with students and parents, and offers support, from mentoring young individuals with learning difficulties secure permanent jobs to volunteering and offering practical meal planning advice. Donna’s philanthropic efforts extend globally, as she has been supporting a school in Ghana, collecting essential items, and establishing ‘Donna’s Farm’ to promote self-sufficiency in the community. Donna’s unwavering dedication to communities, is truly exceptional.

Coaching and Mentoring Award Winner: Barnsley Norse Nominated by Rachel Booth, the Barnsley Norse team was awarded the Coaching and Mentoring Award for their exceptional dedication to the Barnsley Council’s Supported Employment scheme. Over the past two years, they have helped 10 individuals with learning barriers or additional support needs secure permanent employment. Through expert coaching and guidance, they’ve transformed these individuals into some of the company’s top performers. Their proactive approach in working with local councils to expand such opportunities showcases Norse’s mission to improve lives and embodies our values. 3

Self-Development Award 4 Winner: Yusuf Ali Yusuf Ali, winner of the SelfDevelopment Award, joined through a kickstart scheme in 2021 with limited English proficiency. However, his commitment has shone through. He’s improved his English and math skills at college, exceeding expectations. Yusuf consistently displays a strong willingness to learn, solve problems, and use his initiative. He’s a reliable, hardworking colleague who now handles plumbing tasks independently, proving himself an invaluable asset to the team. We are immensely proud to have Yusuf as part of Norse Group.

Inspiring Leadership Award Winner: Jen Pochin Nominated by her fellow NorseCare colleagues, Jen Pochin, NorseCare Manager, embodies inspiring leadership at St Edmunds House. Her Inspiring Leadership Award nomination reflects her dedication to residents and team welfare. Jen, a remarkable listener and mentor, fosters open communication and innovative problem-solving. Beyond her managerial role, Jen consistently goes the extra mile to ensure her team’s success. She supports career advancement, offering diploma options and educational opportunities. Jen’s a true asset to St Edmunds House, truly deserving of the Inspiring Leadership Award. 5

Team Impact Award 6 Winner: Southwest Norse FM Team Nominated by team manager Dominika Buczek, Ian Macfarlane, Brian Moore, Sam Eliot, Clare Dumbleton, and Wayne Jones from Southwest Norse embody an extraordinary team spirit that shines in their dedication to managing 25 Devon County Council buildings. Despite their small size, they rose to the occasion during a flood crisis at Great Moor House, evacuating people swiftly and safeguarding vital ICT equipment. Their positivity, humour, and genuine care for colleagues, clients, and their work environment make them a remarkable team, richly deserving the Team Impact Award.

Going Above and Beyond Award Winner: Emily Loftin Emily Loftin, of Hamson Barron Smith (HBS), epitomizes the Going Above and Beyond Award. Her journey at HBS commenced during the pandemic’s onset, a year filled with remote work and virtual interactions. Despite these challenges, Emily’s commitment and resourcefulness have consistently shone. Emily willingly tackles additional tasks, shines in training roles, and provides essential support to colleagues. Her proactive problemsolving, leadership in process improvement, and compassionate support during challenging times showcase her unwavering commitment to excellence. Emily’s stellar communication skills make her an asset to various initiatives. 7

Improving People’s Lives Award 8 Winner: Phoenix Rivers Phoenix Rivers is an indispensable asset to Oakwood Nursing Home, securing the Improving People’s Lives Award. Phoenix actively engages in garden-themed activities, fostering a sense of community by assisting residents with bird boxes, seeds, and gardening. He crafts non-alcoholic herbal drinks for residents and maintains the garden impeccably, earning praise from residents and visitors. Phoenix’s approachability, positivity, and commitment make him truly exceptional. He is truly deserving of this award, consistently going above and beyond to not only enhance, but to improve people’s lives.

Lifetime Achievement Award Winner: Sue Lilley Sue Lilley, the recipient of the Lifetime Achievement Award, is a true Norse Group veteran with a remarkable 30-year journey within the organization. Sue’s dedication and willingness to go the extra mile are legendary. Her career began with Norfolk County Council, and she seamlessly transitioned into Norfolk County Services and Norfolk Property Services when the Group emerged. Over the years, Sue’s versatile talents have seen her in diverse roles, from audit and risk to project management and sales, ultimately settling in the legal department for the last 13 years.

The CEO Choice Award 10 Winner: Julie Cartwright Julie Cartwright, a dedicated Care Support Worker from Sydney House, received the CEO Choice Award. Originally nominated by her colleagues at Sydney House for the Going Above and Beyond Award, and chosen by CEO Justin Galliford from over 300 submissions, Julie’s outstanding efforts actions embody Norse Group’s values, significantly improving lives. She built a close bond with a resident battling dementia and facial cancer, even organizing the resident’s funeral, showing incredible dedication. Julie also escorted a resident to another NorseCare home, exemplifying her commitment to residents’ well-being. CEO Justin Galliford, after reviewing over 300 submissions, chose Julie as the worthy recipient of the CEO Choice Award. Her nominations stood out as exemplifying the Norse Group ethos, embodying our values, and significantly improving the lives of those in our care. Watch Julie’s colleagues explain why she is the worthy recipient of this award. Well done Julie Watch Julie’s colleagues explain why she is the worthy recipient of this award.

WHO GETS YOUR VOTE NEXT YEAR? Here’s how to enter Keep an eye out for more details of how to enter the Norse Group Excellence Awards when we launch in spring 2024!

Specialist

We pursue better We all are empowered to find solutions that benefit ourcustomers, communities and colleagues - using initiative and ingenuity to create a better way.

FROZEN YOUR

Topic: Financial help

SPEN As the chill of winter sets in across the UK, many of us are bracing for more than just colder weather.

We’re anticipating a squeeze on our wallets.

Whether it’s the inevitable rise in heating costs, the added expenses of the festive season, or the everyday pressures of living, money matters can weigh on us all.

Understanding Energy Bills

We all know that keeping warm in winter inevitably means an increase in our energy bills. But did you know that there are groups out there ready to help? Citizens Advice and National Energy Action offer practical tips on saving energy and details on available financial help.

Embracing the Festive Season

With all its warmth and cheer, the festive period also comes with the temptation to overspend. A great way to avoid overspending is to set up a budget and decide in advance how much you plan to spend on your loved ones. It’s also an excellent time to remind ourselves that the best gifts come from the heart. Simple, thoughtful gestures can mean a lot more than pricier presents.

Making the Most of Savings

Winter does have its silver linings. Sales can be a great time to pick up essentials. And while we’re on the topic of silver linings, have you considered selling items you no longer need? It could be an easy way to make some extra cash.

Preparation is Key

As we journey through these colder months, being prepared and staying informed can make all the difference. Here are some friendly pointers to keep your financial well-being in check: 1. Plan Ahead: Set a clear budget for the winter months so there are no nasty surprises.

You’re Not Alone

3. Cook and Save: Making meals in bulk and freezing them isn’t just convenient—it can also be a real money saver.

Financial worries can be daunting, but they don’t need to be faced alone. If you or someone you know needs advice or support, please seek it. It’s not a sign of weakness; being proactive about money issues can help in the long run. As a Norse Group employee, remember that Health Assured is a free resource available to all of us.

4. Check Your Energy Deal: It might be time for a change. Shop around and see if another energy supplier offers a better deal.

They offer confidential, impartial advice – for more information, visit healthassuredeap.co.uk

2. Warmth without the Waste: Simple things like sealing drafts in your home or using a heating timer can save pennies and pounds.

Topic: Financial help 39

DING

Topic: Norse Tidy Up 40

This year’s Norse Group Tidy Up initiative aligned with World CleanUp Day (September 16) and proved the most successful yet. It saw 113 waste warriors collect 150 bags of general waste and 56 bags of recycling across the country, making a massive difference to their local communities. Teams were formed in Norwich, Havant, Daventry, Newport, Exeter, Barnsley and London. Together, they tidied beaches, nature trails, residential and industrial areas, woodlands, and parks, allowing others to enjoy them litter-free.

Winner: ‘The Meadows Housing with Care’, for involving tenants and family members in their efforts. Roger Smith, SHEQ (Safety, Health, Environment & Quality) Director, said: “As part of our commitment to sustainable practices and ESG targets, we are delighted to see our Tidy Up initiative return bigger than ever this year. “I want to thank all of our trash-busting teams for volunteering their time and effort to improve their local communities. I look forward to making next year’s event even bigger and better!”

This year, awards were given out for Participation, Environmental Impact and Community Involvement. Congratulations to the winning teams: Participation (Highest number of participants) Award. Winner: ‘Support Services, Fifers’ Lane’, with 45 attendees tidying Cromer, Caister and Great Yarmouth beaches. Environmental Impact (Highest number of litter bags collected) Award. Winner: ‘Newport Norse’, with 85 bags collected in total from around the Duffryn Community Area. Community Involvement (Local partnerships for continued clean -up initiatives) Award. Winner: ‘Southwest Norse’ partnered with countryside charity CPRE, which provided litter pickers, bags and high-vis jackets.

CEO Justin Galliford added, “The Tidy Up is an instrumental event highlighting wasted resources and the impact this has on our biodiversity. The initiative is a simple but effective way to highlight the net zero and biodiversity challenges associated with packaging design and littering. Encouraging our employees to volunteer is an impactful way to show our commitment to the environment and the communities we serve. As an organisation with an ethos to ‘improve people’s lives, we must set a positive example to others.” If you’d like to volunteer for a particular cause, contact your line manager for more information about our volunteering policy. Thank you for the support.

neat & tidy •

• •

Armed with waste bags and litter pickers, employees at Norse Group donned high-vis jackets and took to the streets this autumn for the company’s fifth Norse Tidy Up event.

Topic: Black History Month

Embracing equality, diversity, and inclusion at Norse

E October is synonymous with Black History Month. It’s a time to celebrate, learn about, and understand Black history and its culture.

Founded in 1969, this year’s theme was ‘Saluting our Sisters’, a recognition and celebration of the valuable contribution of black women over the last 150 years. At Norse, we value our diverse workforce, embrace equality and inclusion, and are proud that our differences make us unique. So throughout October, we highlighted the importance of recognising and confronting microaggressions within our workplaces, and developing allyship and active bystander skills. To underscore our commitment to taking meaningful action, Norse Group has pledged to introduce a number of ongoing commitments within 12 months by signing the Anti-Racism Charter.

Recognise the impact of racism upon staff members’ wellbeing. Set and regularly review strategy to improve racial equality, diversity and inclusion so that the organisation reflects the communities it serves.

The charter sets out that our leaders will: Recognise the need and benefit in championing a racially diverse workforce. Challenge racism internally and externally wherever it arises in relation to the organisation.

“I am delighted to announce that Norse is taking a significant step forward in our commitment to diversity, equity, inclusion and belonging by signing up to the Unison Race Charter,” said Justin Galliford, Norse Group Chief Executive Officer. “This charter represents our dedication to fostering an environment where every employee, regardless of their race or ethnicity, feels respected, included, and empowered to succeed. By aligning ourselves with this charter, we are making a clear statement about our values and intentions. Our journey towards a more inclusive workplace is ongoing, and this partnership with Unison reaffirms our commitment to continuously improve and create opportunities for all. Together, we will work towards a more equitable future for everyone at Norse.”

For more information visit: blackhistorymonth.org.uk

Membership costs £1

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Paving the Way to Rehabilitation: Norse Group’s Partnership with Wayland Prison

Topic: Partnerships

This commitment extends beyond business operations, reaching deep into the community, as highlighted by our recent partnership with HMP Wayland. Situated in Norfolk, this Category C men’s prison has become the focal point of our initiative to equip ex-offenders with the skills and opportunities they need to reintegrate successfully into society.

The Highways Academy, under the guidance of Operations Director for Highways Jason Glasspoole and his team, has been inaugurated within the prison’s confines. More than just a training hub, it is a beacon of hope. The curriculum is tailored to provide inmates with hands-on knowledge in the Highways, Waste, and Grounds Maintenance sectors. With this training, these individuals are gaining technical expertise and acquiring the selfconfidence essential for a fresh start upon release. Norse Group CEO Justin Galliford, who also serves on the Wa y l a n d P r i s o n B o a rd , emphasised the importance of this partnership: “In our society, everyone deserves a chance at redemption and growth. At Norse, we believe in harnessing potential, regardless of one’s past. Through our work with HMP Wayland, we envision a future where these ex-offenders, equipped with new skills, find not just jobs but a renewed sense of purpose. We’re not just offering employment but fostering hope and opening doors to new beginnings.” As Norse Group forges ahead, our collaboration with HMP Wayland is a testament to our unwavering commitment to community betterment. By embracing this pioneering project, we hope to be among the frontrunners in the UK striving to change perceptions, break stigmas, and offer ex-offenders a tangible path to reformation and growth.

A BRIGHTER FUTURE

At the heart of Norse Group’s ethos is the profound desire to uplift and transform lives. ransform lives.

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A new direction...

Coming February 2024

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PAUL BARNARD, WINDOW CLEANING OPERATIVE

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Topic: Norse Care Round up

Wellbeing Mini Donks, Elvis Nights and Slip knots, it’s just another day at Norse Care...

ST AUGUSTINE’S

WESTFIELDS’ UKRAINE SCARF PROJECT

FROM STEPS TO SMILES

THREADS OF COMPASSION

Back in June, our dedicated staff embarked on a remarkable journey, walking an impressive 26.2 miles. Their mission? To raise funds for the amenities fund at St. Augustine’s Place in Gorleston. Their extraordinary efforts paid off as they collected £3,500. This contribution has enabled our tenants to create cherished memories and enjoy unforgettable moments. Our

tenants had the pleasure of hosting Fritton Owl Sanctuary, experienced the joy of the Wellbeing Mini Donks, enjoyed the sounds of Splash Dup singers, were treated to an unforgettable Elvis night, and topped things off with a pizza party. This is a testament to the incredible dedication and commitment of our staff, who go above and beyond to enhance the lives of those we care for.

In a heart-warming display of creativity and generosity, residents at NorseCare’s Westfields Care Home have come together to support the Ukraine Aid Centre through their knitting talents. The initiative started with a kind donation of children’s knitting kits and has since blossomed into a collaborative effort to create colourful scarves for children in need. Led by Peggy, the residents knitted squares using the donated wool. Recognising the potential impact their work could have, decided to donate them to the Ukraine Appeal. Excited about the opportunity to make a difference, the Westfields team reached out to the Dereham Ukraine Aid Centre, who warmly welcomed the donation. Westfields Care Home remains committed to fostering an environment that encourages resident engagement, personal fulfilment, and acts of kindness. These initiatives are a beautiful display of compassion, creativity, and desire to make a positive impact on the lives of others.

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Topic: Awareness

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Updating you with the latest from Norse Group Issue 3

United in purpose... _02

A new HQ for Norse

_05

Norse Catering ‘Flourish’

_06

Make it snappy!

02_ business update

As part of our ongoing ‘One Group’ transformation, we are constantly seeking ways to evolve and build a sustainable future. As we continue our ‘One Group’ transformation, an exciting development is on the horizon. We’ve successfully acquired our new head office at Amsterdam Place, next to Norwich Airport, following the Board’s approval of the move from 280 Fifers Lane. This move, including our Care, Commercial, Consulting, and Business Support Services teams, is all about fostering better teamwork, efficiency, and support for our business. This change is part of our strategic realignment, which also includes the upcoming sale of Iceni Court and returning the main portacabin next to our current office in February 2024. O u r n e w s p a ce at Amsterdam Place will be open to all colleagues visiting Norwich. We’re gearing up for minor refurbishments and IT upgrades, ensuring the space meets our collective needs. Keep an eye out for future updates as we progress towards our Easter 2024 relocation. Image: Illustration purposes only

A new HQ awaits us

Hard work rewarded

03_ business update

In the last issue, we introduced you to Payroll Business Partner Kimberley Dunthorne as part of our International Women’s Day feature. We’re delighted to share that after submitting her final assignment; she has passed her three-year Foundation Degree in Payroll Management with flying colours. Congratulations Kimberley!

Wellbeing Training Introducing our latest e-learning courses, “Mental Health & Wellbeing Awareness,” designed to foster a culture of support and understanding. Two courses are available; one for staff and another for supervisors and managers. These courses delve into topics such as understanding the connection between mental health and job performance, recognising signs of poor mental health, effectively communicating about mental health in a work environment, and nurturing a mind-positive workplace that uplifts both individuals and teams. You can access the below courses on Mental Health & Wellbeing Awareness by scanning the QR codes:

04_ business update

Learning Hive (Commercial and Consulting colleagues)

A pollo (Care colleagues)

School children flourish with Norse Catering A huge congratulations to our Catering division, which been awarded for its commitment to helping children and young people feel listened to and part of the decision-making process at the very first Flourish Awards 2023 - a Norfolk Children’s Services initiative to make Norfolk the best place for children and young people to grow up and thrive. Norse Catering won in the ‘ Un d e rs to o d ’ c ate go r y, following their pledge to consult with school children on what they want to see on school menus, and help empower them to make positive choices about their health. “Children and young people are at the heart of school meals, so it is vital they are part of our decision making,” said Melanie Hides, Head of Catering. “In the process, they are empowered to make healthy choices, understand nutrition, and lead their happiest and healthiest lives.”

Barnsley Norse is Leading the Way Congratulations to Barnsley Norse for their spectacular achievement in being awarded the South Yorkshire Careers Hub ‘Leading the Way’ Award for creativity and innovation, in partnership with Barnsley Council. Barnsley Norse participated in the ‘Supported Employment’ scheme, run by the Council, which allows individuals with learning barriers or additional

05_ business update

support needs to succeed in the workplace by modifying recruitment when applying for jobs and working with job coaches to support them. This is a prime example of how Norse continue to be diverse and inclusive to all those who have a passion for working and being part of an organisation that supports its people and the community they live in.

Shutter showdown!

06_ business update

In November, Interprint hosted its popular photography competition, inviting all Norse Group employees to showcase their talent and have their photos featured in the 2024 Interprint Norse Calendar. Although the closing date has passed, the response was impressive, mirroring the previous year’s success. From stunning wintery scenes to vibrant landscapes, the entries demonstrated technical skill and a deep appreciation for the world around us.

The team is now busy looking through all the fantastic entries. They have the unenviable task of whittling down the submissions to the top 12 photos printed in the 2024 calendar. Interprint will announce their competition’s winner on Friday, 15 December 2023, so keep an eye out on the intranet and engage to see if you’re one of the lucky photographers selected! Each winner will receive a blown-up, framed copy of their picture and a copy of the calendar. Good luck to all those who entered the competition!

Budding artists predict a green future.

We’re in good hands

Thank you to all our budding young artists who entered our drawing competition in the last edition of One Magazine. Tasked with sharing what a sustainable future looks like to them, we had some amazing entries from across the Group that depict a green and flourishing world. The lucky winners of an iPad mini, chosen by Norse Group SHEQ Director Roger Smith, are: Age 4-7: Amory, aged 5 Age 8-11: Esmay, aged 10

Age 12-16: Erin, aged 13

Look out for future competitions for more chances to win!

? p o h s o t Love _Competition

Win £100 of Love2Shop e-Gift cards! We’re giving five lucky winners the chance to win £100 in shopping vouchers just in time for those last-minute festive shopping days or the January sales! To win, simply scan the QR code and answer the following question: Q: What is the name of our new Head Office called? A: Rotterdam Place

• B: Amsterdam Place • C: Haarlem Place

DO YOU HAVE A STORY TO SHARE? To feature in our next issue, send us your stories and high resolution photos no later than Tuesday, 9 January 2023 to onemagazine@ norsegroup.co.uk.

PUBLISHER Norse Group Ltd, Fifers Lane, Norwich, NR6 6EQ EDITORIAL & CREATIVE Melissa Moodey – Editor Craig Pearce – Magazine/layout design Adam Buxton – Creative Brand Manager Steve Adams – Photographer ARTICLES AND FEATURES Justin Galliford Richard Bettle Sian Brooks Helen Barker Lisa Wall Amber Lawrence Amber Mackenzie Emily Wood Fiona Cornes MY ESCAPE PHOTOSHOOT Neide Beck Paul Barnard PRINTED BY Interprint PLEASE NOTE: OPINIONS EXPRESSED IN ONE MAGAZINE ARE NOT NECESSARILY THOSE OF NORSE GROUP. ©NORSE GROUP.

TERMS AND CONDITIONS: INTRODUCTION By participating in the competition, you are agreeing to these competition terms and conditions. The competition is being run by ONE MAGAZINE. ELIGIBILITY TO ENTER The competition is open to all Norse Group employees over 18 years of age. By entering the competition, you confirm that you are eligible to do so and that you are eligible to receive any prizes that may be awarded to you. There is a limit of one entry per person and the competition is completely free to enter. CLOSING DATE: competition closes at midnight on Thursday, 21 December 2023. Entries received after this date will not be counted. THE WINNING PRIZE is five Love2Shop e-gift worth £100. The use of specific brands as prizes by ONE MAGAZINE does not imply any affiliation with or endorsement of such brands. The prize is non-transferable and non-exchangeable, and no cash alternatives will be provided. We reserve the right to substitute prizes of equal or greater value if circumstances beyond our control require doing so. ONE MAGAZINE’S decision on any aspect of the competition is final and binding, and no correspondence will be entered into about it. WINNERS ANNOUNCEMENT The winners will be chosen at random and notified via the email address provided on Friday, 22 December 2023. ONE MAGAZINE will make two attempts to contact the winners via email or phone. If the winners does not respond to the emails informing them of their win within 14 days of the second email, they forfeit their right to the prize, and ONE MAGAZINE reserves the right to select and notify a new winner. DELIVERY OF THE PRIZE The winners will allow 14 days for the prize to be delivered, otherwise alternative collection or delivery arrangements can be made through mutual agreement. DATA PROTECTION AND PUBLICITY You agree that any personal information that you provide when entering the competition will be used by ONE MAGAZINE for the purposes of administering the competition and for the other purposes as specified in our Privacy Policy. All entrants may request information on the winning participants by emailing onemagazine@norsegroup.co.uk. The winners’ first names and job titles will be announced on the Norse Group Intranet. LIMITATION OF LIABILITY ONE MAGAZINE accepts no liability for any damage, loss, injury, or disappointment suffered by any entrants as a result of participating in the competition or being selected for a prize. GENERAL ONE MAGAZINE reserves the right, at any time and without prior notice, to cancel the competition or amend these terms and conditions.

“LIGHT THE LAMP, NOT THE RAT!” SEE YOU FOR ISSUE 4 IN FEBRUARY 2024!

Festive Knit Frenzy

Join the festive fun at Norse Group by wearing your quirkiest Christmas jumper on Thursday, 7 December! This year, our festive frolics will benefit Save the Children, bringing cheer far and wide. Keep an eye out for more details in your location, and let’s see who sports the boldest and brightest knits!