GoLive Elevated Business Banking

Go Live: Elevated Business Banking QUICK REFERENCE Digital Business Banking portal: https://mascomabank.com

ADMINISTRATOR MUST BE FIRST TO LOG IN BEFORE SUB USERS CAN LOG IN. Please communicate these changes with your sub users and provide this guide to them.

INFORMATION REQUIRED FOR SUCCESSFUL LOGIN: Administrator Current Username Account Number Business EIN Email

Sub User Current Username Business EIN Email

NEED SOME HELP? Send an email to: Call us at: Reach out to:

cashmanagementbanking@mascomabank.com 802-280-4260 Your Local Branch V 01.23.2024

Go Live: Elevated Business Banking QUICK REFERENCE FREQUENTLY ASKED QUESTIONS Will my user permissions carry over?

We are currently working on this. Some specific permissions may not carry over and will need to be updated in the new system.

Will my reoccurring/future scheduled bill payments transfer?

Reoccurring payments will not carry over and will need to be recreated in the new system. Payments scheduled past 1/18/2024 will not process and will need to be resubmitted.

Will my bill payees transfer?

Yes! Your payee information will be transferred. You do not need to recreate your payees.

Is there a blackout date for Bill Pay? Yes, you will not be able to use the Bill Pay services from 1/19/2024 to 1/22/2024.

Will Bill Pay require sub users to have an authentication to submit a payment?

No, this requirement has been removed.

Who can I contact on the day of for login assistance?

Please contact your local Mascoma Bank branch.

V 01.23.2024